Podcasts about Eitel

Bright on Buddhism - Episode 115 - Who is Kumarajiva? What did he do in his life? How did that affect Buddhism in East Asia?Resources: Chandra, Moti (1977), Trade and Trade Routes in Ancient India, Abhinav Publications, ISBN 9788170170556; Eitel, E.J.; Edkins, Joseph (1871), "Handbook for the Student of Chinese Buddhism", The Chinese Recorder and Missionary Journal, 3, FOOCHOW.: American Presbyterian Mission Press: 217; Greene, Eric Matthew (2012), Meditation, Repentance, and Visionary Experience in Early Medieval Chinese Buddhism (PhD dissertation), University of California, Berkeley; Kumar, Yukteshwar (2005), A History of Sino-Indian Relations, APH Publishing Corporation, ISBN 978-8176487986; Lu, Yang (2004), "Narrative and Historicity in the Buddhist Biographies of Early Medieval China: The Case of Kumārajīva", Asia Major, Third Series, 17 (2): 1–43; Nan, Huai-Chin (1998), Basic Buddhism: Exploring Buddhism and Zen, ISBN 978-1578630202; Nattier, Jan (1992), "The Heart Sutra: A Chinese Apocryphal Text?", Journal of the International Association of Buddhist Studies, 15 (2): 153–223, archived from the original on 2013-10-29, retrieved 2013-10-23; Nattier, Jan (2005), A Few Good Men: The Bodhisattva Path according to The Inquiry of Ugra (Ugraparipṛcchā), University of Hawaii Press, ISBN 978-0824830038; Pollard, Elizabeth (2015), Worlds Together Worlds Apart, New York: W.W. Norton Company Inc, p. 287, ISBN 978-0-393-91847-2; Puri, B. N. (1987), Buddhism in Central Asia, Motilal Banarsidass Publishers Private Limited, ISBN 978-8120803725; Singh, Upinder (2009), A History of Ancient and Early Medieval India: From the Stone Age to the 12th Century, Pearson Education India, ISBN 978-8131716779; Smith, David Howard (1971), Chinese Religions From 1000 B.C. to the Present Day, Weidenfeld & Nicolson; Wu, Ching-hsing (1938), "Some Notes on Kao Seng Chuan", T'ien Hsia Monthly, 7, Kelly and Walsh, ltd.; Zürcher, Erik (2007) The Buddhist Conquest of China: The Spread and Adaptation of Buddhism in Early Medieval China. BRILL. Do you have a question about Buddhism that you'd like us to discuss? Let us know by emailing us at Bright.On.Buddhism@gmail.com.Credits:Nick Bright: Script, Cover Art, Music, Voice of Hearer, Co-HostProven Paradox: Editing, mixing and mastering, social media, Voice of Hermit, Co-Host

Sun, 16 Mar 2025 23:01:00 +0000 https://mainathlet.podigee.io/347-manuel_eitel 04f62486b030ba97892a8600ca7cff5a Corona kurz vor Olympia: Zehnkämpfer Manuel Eitel im Gespräch In dieser Episode des MainAthlet Leichtathletik Podcasts spricht Benjamin Brömme mit Zehnkämpfer Manuel Eitel über die Herausforderungen, die die Corona-Infektion kurz vor den Olympischen Spielen mit sich brachte. Manuel gibt einen ehrlichen Einblick in seine mentale und physische Verfassung während dieser schwierigen Phase und erklärt, wie er mit dem plötzlichen Olympia-Aus umgegangen ist. Was dich erwartet: Training unter schwierigen Bedingungen: Wie Manuel nach der Infektion wieder zurückgefunden hat. Mentale Herausforderungen: Warum ihn das Olympia-Aus emotional tiefer getroffen hat als jede sportliche Niederlage. Sprinttraining und Explosivität: Welche Methoden er nutzt, um seine 100m-Zeit auf Top-Niveau zu halten. Weitsprung und Hochsprung: Wie seine Fußverletzung seine Technik und sein Training beeinflusst hat. Neue Trainingsgruppe & Ziel Los Angeles 2028: Welche Rolle seine neuen Trainingspartner in der Vorbereitung spielen. Manuel spricht zudem über die Bedeutung von Motivation, Selbstvertrauen und die Balance zwischen Ehrgeiz und Regeneration. Ein inspirierendes Gespräch für alle Leichtathletik-Fans und Sportbegeisterten! *Werbung Egal, ob Sprint, Wurf oder Ausdauer – gesunde Gelenke sind entscheidend für deine Leistung. Die Mobility Routine von Avea unterstützt deine Beweglichkeit, Regeneration und hilft, Entzündungen zu reduzieren – mit klinisch getesteten Inhaltsstoffen wie UC-II®, HydroCurc® & Colgevity™. Avea steht auf der Kölner Liste und ist damit sicher für alle Sportler:innen.

Corona kurz vor Olympia: Zehnkämpfer Manuel Eitel im Gespräch In dieser Episode des MainAthlet Leichtathletik Podcasts spricht Benjamin Brömme mit Zehnkämpfer Manuel Eitel über die Herausforderungen, die die Corona-Infektion kurz vor den Olympischen Spielen mit sich brachte. Manuel gibt einen ehrlichen Einblick in seine mentale und physische Verfassung während dieser schwierigen Phase und erklärt, wie er mit dem plötzlichen Olympia-Aus umgegangen ist. Was dich erwartet: Training unter schwierigen Bedingungen: Wie Manuel nach der Infektion wieder zurückgefunden hat. Mentale Herausforderungen: Warum ihn das Olympia-Aus emotional tiefer getroffen hat als jede sportliche Niederlage. Sprinttraining und Explosivität: Welche Methoden er nutzt, ...Du möchtest deinen Podcast auch kostenlos hosten und damit Geld verdienen? Dann schaue auf www.kostenlos-hosten.de und informiere dich. Dort erhältst du alle Informationen zu unseren kostenlosen Podcast-Hosting-Angeboten. kostenlos-hosten.de ist ein Produkt der Podcastbude.Gern unterstützen wir dich bei deiner Podcast-Produktion.

Corona kurz vor Olympia: Zehnkämpfer Manuel Eitel im Gespräch In dieser Episode des MainAthlet Leichtathletik Podcasts spricht Benjamin Brömme mit Zehnkämpfer Manuel Eitel über die Herausforderungen, die die Corona-Infektion kurz vor den Olympischen Spielen mit sich brachte. Manuel gibt einen ehrlichen Einblick in seine mentale und physische Verfassung während dieser schwierigen Phase und erklärt, wie er mit dem plötzlichen Olympia-Aus umgegangen ist. Was dich erwartet: Training unter schwierigen Bedingungen: Wie Manuel nach der Infektion wieder zurückgefunden hat. Mentale Herausforderungen: Warum ihn das Olympia-Aus emotional tiefer getroffen hat als jede sportliche Niederlage. Sprinttraining und Explosivität: Welche Methoden er nutzt, ...Du möchtest deinen Podcast auch kostenlos hosten und damit Geld verdienen? Dann schaue auf www.kostenlos-hosten.de und informiere dich. Dort erhältst du alle Informationen zu unseren kostenlosen Podcast-Hosting-Angeboten. kostenlos-hosten.de ist ein Produkt der Podcastbude.Gern unterstützen wir dich bei deiner Podcast-Produktion.

Struggling to get your team on board? The answer isn't demanding compliance—it's understanding what's really going on. Let's talk about what's holding them back and how to fix it. Katherine Eitel Belt of LionSpeak is back to break down the four biggest reasons employees don't meet our expectations (and why leaders often overlook the real issues). We dive into strategies for having tough conversations that actually lead to change, setting clear expectations, and recognizing when someone simply isn't the right fit. Find out how to get true buy-in and create a more motivated, engaged team!Topics discussed in this episode:The 4 reasons employees don't follow throughHow to figure out why your team isn't listeningLeading with clarity and setting expectationsAddressing underperformance in a departmentDos and don'ts of getting team buy-inLearn more about LionSpeak's annual retreats:https://www.lionspeak.net/info@lionspeak.netText us your feedback! (please note: we cannot respond through this channel)) Take Control of Your Practice and Your Life I help dentists create thriving practices that make more money, require less of their time, and empower their teams to run the office seamlessly—so they can focus on what matters most. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Comprehensive Training: Boost profit, efficiency, and team engagement. Live Monthly Webinars: Learn proven strategies for scaling your practice. Live Q&A Sessions: Get personalized help when you need it most. Supportive Community: Connect with practice owners on the same journey. Editable Systems & Protocols: Standardize your operations effortlessly. Ready to build a practice that works for you? Visit www.DPHPod.com to learn more.

Sei nicht allzu weise (Prediger 7,15-18)

What if mastering the art of public speaking could revolutionize your professional life? In this illuminating rerun episode of the "Just DeW It" podcast, Anne Duffy sits down with Katherine Eitel Belt, a trailblazer in dentistry and founder of LionSpeak, to explore how unscripted and courageous speaking can elevate your career. Throughout their engaging discussion, Katherine shares the transformative power of public speaking, particularly within the dental industry, and emphasizes the shift from perceiving your audience as a source of judgment to viewing them as individuals in need of your insights. Delve into Katherine's practical advice on overcoming the fear of public speaking, such as embracing empathy and service, which hold the potential to turn anxiety into empowerment. Learn about her unique "bookshelf method" for organizing impactful speeches—centered around a solitary, clear theme enriched by captivating stories. As the episode wraps, Katherine unveils her innovative on-demand video coaching program tailored for professionals aiming to enhance their speaking prowess. Anne eagerly highlights this as a tremendous opportunity for those in the dental industry to amplify their voices and leave a significant mark through their presentations. What You'll Learn in This Episode: How to conduct unscripted and meaningful speeches. Techniques for reframing public speaking from nerve-wracking to empowering. The power of empathy and service in transforming your speaking approach. Katherine's "bookshelf method" for organizing impactful presentations. The essential role of storytelling and physical confidence on stage. Listen now to transform your public speaking hurdles into opportunities for growth! (This episode originally aired on November 01, 2023) Use our special link for Katherine's courses through LionSpeak:https://courses.lionspeak.net/courses/ISW?ref=1bf973 Follow this link for Katherine's courses with an included 3 session bundle: https://courses.lionspeak.net/courses/inspirational-speakers-bundle-course?ref=1bf973 Don't Forget to Sign Up for the Next DeW Retreat! 7th Annual DeW Life Retreat November 13-15, 2025 Charlotte, NC Want to get more involved? Join our membership and community below for exclusive perks! Join the DeW Life movement by becoming a member using this link.Join the Dental Entrepreneur movement by becoming a member using this link.Read the most recent edition of DeW Life Magazine here.Just DeW It Podcast is the official podcast of Dental Entrepreneur Women (DeW), founded by Anne Duffy, RDH. The mission of DeW is to inspire, highlight, empower, and connect all women in dentistry. To join the movement or to learn more, please visit dew.life. Together, we can DeW amazing things! References: LionSpeak CSP - Certified Speaking Professional National Speakers Association Speaking Consulting Network Academy of Dental Management Consultants AADOM - American Association of Dental Office Management Dental Business Institute Dental Speaker Institute ADA - American Dental Association ADHA - American Dental Hygienist Organization Dr. Paul Homoly Mark LeBlanc Linda Miles Warren Buffet Simon Bailey Tony Robbins Mel Robbins Brené Brown TED Talks Debra Engelhardt Nash Dennis Hurley

Zehnkämpfer, die Könige der Athleten. Manuel Eitel ist einer von ihnen und einer der besten deutschen seines Fachs. Der Zehnkampf ist eine ganz eigene Welt und Manu bringt sie uns ein wenig näher. Trainingssteuerung, Saisonplanung, wie steht man zehn Disziplinen mental und körperlich überhaupt durch und wie sieht es beim Thema Vermarktung des Sports aus. Wir fanden es sau spannend! Presenter: Koro https://serv.linkster.co/r/8gK8LhMoyD CODE: 5% mit "buddytalk"

Courageous conversations are the difference between tension and trust in your practice. In today's episode, Katherine Eitel Belt, CEO of LionSpeak, shares her framework for establishing clear expectations, empowering employees, and building trust through effective communication — all while retaining your top employees.With her actionable strategies and tips, you'll be able to maintain high standards, strengthen relationships with your team, and address conflicts with confidence. If you're dealing with tardiness or performance issues in your practice, tune in to learn how to master courageous conversations and become a better leader!Topics discussed in this episode:What are courageous conversations?Coaching versus courageous conversationsHow courageous conversations transform a workplaceThe ARCH framework for courageous conversationsEffective conflict resolution strategiesThe importance of feedbackLearn more about Katherine Eitel Belt and LionSpeak:https://www.lionspeak.net/Download your free guides on Courageous Conversation!https://www.lionspeak.net/courageous/Text us your feedback! (please note: we cannot respond through this channel))Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it. You will get: ✓Comprehensive Training to increase profit and engagement in your practice✓Live Monthly Webinars to teach you how to run your practice✓Live Question and Answer Sessions to get you help when you need it✓A Community of practice owners to support and cheer you on✓System and Protocol Documents to Edit, to standardize your operations Visit www.DPHPod.com to Learn more.

Laages, Michael www.deutschlandfunkkultur.de, Fazit

Die Wahlen 2024 in drei Bundesländern sind vorbei, die progressiven Kräfte in den Parlamenten haben immens verloren. Was das für progressive Politik vor Ort bedeutet besprechen wir mit unserer Kollegin Hannah Eitel von der Fachstelle Bildungsallianzen gegen rechte Ideologien im Verbund der Heinrich-Böll-Landesstiftungen.

 Join John Eitel as he explores Canva's impressive transition from a product-led growth (PLG) model to a robust enterprise-level powerhouse. In this deep dive, we'll uncover how Canva adapted its strategies to scale up, focusing on signal-based selling to enhance B2B engagements. Discover the tactics that propelled Canva's growth, and learn how these approaches can be applied to your business to drive success. Whether you're a startup enthusiast, a B2B marketer, or a sales professional, this video offers valuable insights into evolving business models and maximizing customer interactions through targeted selling strategies. 

Wie gehen Menschen in verschiedenen Teilen der Welt mit dem Klimawandel um? Das beleuchten neun fiktionale aber faktenbasierte Erzählungen in dem von Kathrin Eitel herausgegebenen Band "Klimageschichten. Planet, Krise, Fiction".**********Weitere BeiträgeLiteratur: Ökotopia von Ernest CallenbachKlimaschutz: Was wirklich hilftWirtschaftswachstum trotz Klimaschutz: Ist das möglich?**********Den Artikel zum Stück findet ihr hier.**********Ihr könnt uns auch auf diesen Kanälen folgen: Tiktok und Instagram.

Tired of being pursued, the Re-Slayers take the fight to Dead Man's Table for a final showdown with the Avatar of Rot. The Re-Slayers Take is the story of six misfit mercenaries that are rejected from the elite monster hunting group, The Slayer's Take, who band together forming the second-coolest monster hunting group; The Re-Slayers Take battling supernatural creatures across the rugged continent of Issylra. Listen to new episodes of The Re-Slayer's Take every Monday anywhere you stream podcasts! Listen to this audio adventure two weeks early and uninterrupted by ads with Beacon! Sign up for a Beacon Membership today at https://beacon.tv/join! Game Masters: Nick Williams and George Primavera Cast Members Jasmine Bhullar, Jasper William Cartwright, Caroline Lux, Jasmine Chiong Created by Nick Williams & George Primavera Produced by George Primavera, Nick Williams, and Kirby Winslow Logo Art by Jordyn Torrence Character Art by Elaine Tipping || https://elainetipping.com/ || @TriaElf9 (Twitter) || @triaelf9 (Instagram) “80s” Theme Song by Chill Carrier Additional Music by Zach Carlson “Famous Friend” || @famousfriend (Instagram) Kashaw Vesh by Will Friedle Sweeny by Jack Quaid Gavain von Eitel by Dylan McCollum Hug Hive Goblin (Stableman) by Lelia Symington The Timberblight by Nick Williams Grimm Heldwell by George Primavera Various NPCs by Nick Williams and George Primavera Learn more about Hero Club: https://heroclubpodcast.com/ Follow us! Website: https://www.critrole.com Newsletter: https://critrole.com/newsletter Facebook: https://www.facebook.com/criticalrole Twitter: https://twitter.com/criticalrole Instagram: https://instagram.com/critical_role TikTok: https://www.tiktok.com/@criticalrole Twitch: https://www.twitch.tv/criticalrole Learn more about your ad choices. Visit megaphone.fm/adchoices

Olaf Scholz will 2025 wieder als Kanzlerkandidat antreten. Was die Hauptstadtpresse vor seinem Urlaub noch wissen wollte, klären wir. Und: Warum das Islamische Zentrum Hamburg verboten wurde. (13:34) Stephanie Rohde

Our heroes face their most treacherous fight yet as the time comes to excavate the ghost's lair within the sea caves…but the aboleth isn't the only thing they'll find down there. The Re-Slayers Take is the story of six misfit mercenaries that are rejected from the elite monster hunting group, The Slayer's Take, who band together forming the second-coolest monster hunting group; The Re-Slayers Take battling supernatural creatures across the rugged continent of Issylra. Listen to new episodes of The Re-Slayer's Take every Monday anywhere you stream podcasts! Listen to this audio adventure two weeks early and uninterrupted by ads with Beacon! Sign up for a Beacon Membership today at https://beacon.tv/join! Game Masters: Nick Williams and George Primavera Cast Members Jasmine Bhullar, Jasper William Cartwright, Caroline Lux, Jasmine Chiong Created by Nick Williams & George Primavera Produced by George Primavera, Nick Williams, and Kirby Winslow Logo Art by Jordyn Torrence Character Art by Elaine Tipping || https://elainetipping.com/ || @TriaElf9 (Twitter) || @triaelf9 (Instagram) “80s” Theme Song by Chill Carrier Additional Music by Zach Carlson “Famous Friend” || @famousfriend (Instagram) Duderonomous by Christian Navarro (Guest Player) Thyme by Laura Bailey Gavain von Eitel by Dylan McCollum Maurice by Marty Abbe-Schneider Euphemia by Lelia Symington Dronk Stonefist by Gabe Greenspan Various NPCs by Nick Williams and George Primavera Learn more about Hero Club: https://heroclubpodcast.com/ Follow us! Website: https://www.critrole.com Newsletter: https://critrole.com/newsletter Facebook: https://www.facebook.com/criticalrole Twitter: https://twitter.com/criticalrole Instagram: https://instagram.com/critical_role TikTok: https://www.tiktok.com/@criticalrole Twitch: https://www.twitch.tv/criticalrole Learn more about your ad choices. Visit megaphone.fm/adchoices

What does it take to transform from a dental practice consultant into a renowned speaker and coach? In this replay episode of the Just DeW It podcast, Anne Duffy welcomes the illustrious Katherine Eitel Belt, an expert in communication and training within the dental industry. Katherine shares her captivating journey, detailing how she evolved from managing dental practices to becoming a beacon of guidance in public speaking and training. The episode brims with personal anecdotes from Katherine and Anne, revealing the camaraderie born from shared professional experiences. As the conversation unfolds, Katherine unpacks the art of effective communication, distinguishing the subtleties between training and speaking. She introduces her video on-demand training series, designed to help you learn no matter where you are in your journey. Katherine offers profound insights on overcoming the fear of public speaking, emphasizing audience perception shifts and leveraging her unique "bookshelf formula" for organized and impactful presentations. The episode concludes with a powerful call to improve your public speaking prowess, unlocking new avenues for career advancement and personal development. What You'll Learn in This Episode: Katherine Eitel Belt's journey from dental consultant to speaking coach Difference between training and public speaking Strategies for overcoming imposter syndrome and public speaking anxiety Katherine's unique "bookshelf formula" for effective speech organization Importance of structured practice and adaptability in presentations Impact of effective communication skills on career and personal growth Unlock your potential as a dynamic communicator by tuning into this must-listen episode! You Can Learn More About Katherine Eitel Belt Here:Website: https://www.lionspeak.net/ Email: info@lionspeak.net (This episode originally aired on November 30, 2022) Want to get more involved? Join our membership and community below for exclusive perks! Join the DeW Life movement by becoming a member using this link.Join the Dental Entrepreneur movement by becoming a member using this link.Read the most recent edition of DeW Life Magazine here.Just DeW It Podcast is the official podcast of Dental Entrepreneur Women (DeW), founded by Anne Duffy, RDH. The mission of DeW is to inspire, highlight, empower, and connect all women in dentistry. To join the movement or to learn more, please visit dew.life. Together, we can DeW amazing things!

https://blog.thesaleswhisperer.com/p/its-your-fault   00:00 The Challenge of Sales and Marketing Alignment 03:13 The Role of Location in Alignment Efforts 26:56 The Impact of Brand Advertising and Lead Generation 31:27 Challenges of Modern Prospecting Methods 36:03 Sales and Marketing Alignment in the Digital Landscape The conversation revolves around the challenges of achieving sales and marketing alignment to drive B2B growth, as discussed by Kelly Hopping and John Eitel of Demandbase.  They explore the importance of collaboration, shared metrics, and leadership in fostering alignment. The use of AI in marketing and sales strategies is also highlighted, along with the impact of remote work on alignment and communication. The conversation delves into the practical aspects of account-based marketing and the role of technology in targeting the right audience. The conversation covers topics related to advertising, lead generation, personalized outreach, and the changing landscape of sales and marketing.  It delves into the impact of brand advertising, the effectiveness of targeted ads, the importance of personalized outreach, and the challenges of modern prospecting methods. The conversation also explores the evolution of sales and marketing alignment, the role of account-based marketing, and the need for human connection in a digital world. Takeaways Success in entrepreneurship requires discipline, perseverance, and the ability to learn from failures. Pivoting and adapting to market needs is crucial for the growth and success of a business. Transparency and open communication are essential in building trust with customers and employees. Imposter syndrome is common among entrepreneurs, but pushing through the hard days is what separates successful entrepreneurs from others. Focus on small, incremental steps to build a business from scratch Provide just enough help to overcome obstacles Be willing to do the boring tasks that are necessary for success Hire a virtual assistant to free up time for strategic work Outsource tasks to maximize efficiency Enjoy the journey and celebrate milestones along the way   Market like you mean it. Now go sell something.   SUBSCRIBE to sell more, faster, at higher margins, with less stress, and more fun! https://www.youtube.com/@TheSalesWhispererWes ----- Connect with me: Twitter -- https://twitter.com/saleswhisperer TikTok -- https://www.tiktok.com/@thesaleswhisperer Instagram -- http://instagram.com/saleswhisperer LinkedIn -- http://www.linkedin.com/in/thesaleswhisperer/ Facebook -- https://www.facebook.com/wes.sandiegocrm Facebook Page -- https://www.facebook.com/thesaleswhisperer Vimeo -- https://vimeo.com/thesaleswhisperer Podcast -- https://feeds.libsyn.com/44487/rss Sales Book -- https://www.thesaleswhisperer.com/c/way-book   BUSINESS GROWTH TOOLS https://12WeeksToPeak.com https://CopyByWes.com https://CRMQuiz.com https://TheBestSalesSecrets.com https://MakeEverySale.com https://www.TheSalesWhisperer.com/

This lecture was given on December 2nd, 2023, at St. Albert's Priory. For more information on upcoming events, visit us at thomisticinstitute.org/upcoming-events About the Speaker: Prof. Adam Eitel (University of Dallas) is Associate Professor of Theology at the University of Dallas. Before joining the UD faculty in 2023, he taught for eight years at Yale University, where he held appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span topics in doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries.

This lecture was given on December 1st, 2023, at St. Albert's Priory. For more information on upcoming events, visit us at thomisticinstitute.org/upcoming-events About the Speaker: Prof. Adam Eitel (University of Dallas) is Associate Professor of Theology at the University of Dallas. Before joining the UD faculty in 2023, he taught for eight years at Yale University, where he held appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span topics in doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries.

After the Biden administration released its new Title IX rule on April 19, it took less than two weeks for the Defense of Freedom Institute to file a lawsuit against it. “We are asking the court to … basically stop the effect of the regulations for a variety of legal reasons," says Robert Eitel, the institute's co-founder and president. That's because the rule change is “simply unlawful,” he explained. Among the changes to Title IX, the Biden administration is attempting to redefine sex to include gender identity and sexual orientation. Title IX is an education amendment that was signed into law by President Richard Nixon in 1972 and requires there be equal opportunities for men and women in schools across the country. Eitel says the Biden administration's attempt to redefine sex in Title IX is “federal overreach.” The states of Louisiana, Mississippi, Montana, and Idaho filed the suit with the Washington-based Defense of Freedom Institute, a conservative nonprofit dedicated to providing policy and legal solutions within the spheres of education and the workforce. Eitel joins “The Daily Signal Podcast” to discuss the lawsuit against the Biden administration's new Title IX rule. He also explains what should be done about the ever-growing issue of student loan debt, and why President Joe Biden can't legally issue mass student loan forgiveness. Enjoy the show! Hosted on Acast. See acast.com/privacy for more information.

Dr. Adam Eitel (Yale Divinity School) holds appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries. His first book, Thomas Aquinas and the Invention of the Preacher, examines the need for gifts of the Holy Spirit in light of the eliminable conditions of human folly; as this volume approaches the final stages of revision, he is also preparing a translation and critical introduction to Aquinas's Contra impugnantes. His contributions to various journals include published and forthcoming essays in the Journal of Religious Ethics, Nova et Vetera, Studies in Christian Ethics, and The Thomist. Longer term aspirations include projects on the virtue of charity, the nature of sin, grace, eschatology, grief, and infant mortality.

Dr. Adam Eitel (Yale Divinity School) holds appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries. His first book, Thomas Aquinas and the Invention of the Preacher, examines the need for gifts of the Holy Spirit in light of the eliminable conditions of human folly; as this volume approaches the final stages of revision, he is also preparing a translation and critical introduction to Aquinas's Contra impugnantes. His contributions to various journals include published and forthcoming essays in the Journal of Religious Ethics, Nova et Vetera, Studies in Christian Ethics, and The Thomist. Longer term aspirations include projects on the virtue of charity, the nature of sin, grace, eschatology, grief, and infant mortality.

Professor Eitel is Associate Professor of Theology at the University of Dallas. Before joining the UD faculty in 2023, he taught for eight years at Yale University, where he held appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span topics in doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries.

Professor Eitel is Associate Professor of Theology at the University of Dallas. Before joining the UD faculty in 2023, he taught for eight years at Yale University, where he held appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span topics in doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries.

Professor Eitel is Associate Professor of Theology at the University of Dallas. Before joining the UD faculty in 2023, he taught for eight years at Yale University, where he held appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span topics in doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries.

Prof. Adam Eitel (Yale Divinity School) holds appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries. His first book, Thomas Aquinas and the Invention of the Preacher, examines the need for gifts of the Holy Spirit in light of the eliminable conditions of human folly; as this volume approaches the final stages of revision, he is also preparing a translation and critical introduction to Aquinas's Contra impugnantes. His contributions to various journals include published and forthcoming essays in the Journal of Religious Ethics, Nova et Vetera, Studies in Christian Ethics, and The Thomist. Longer term aspirations include projects on the virtue of charity, the nature of sin, grace, eschatology, grief, and infant mortality.

Prof. Adam Eitel (Yale Divinity School) holds appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries. His first book, Thomas Aquinas and the Invention of the Preacher, examines the need for gifts of the Holy Spirit in light of the eliminable conditions of human folly; as this volume approaches the final stages of revision, he is also preparing a translation and critical introduction to Aquinas's Contra impugnantes. His contributions to various journals include published and forthcoming essays in the Journal of Religious Ethics, Nova et Vetera, Studies in Christian Ethics, and The Thomist. Longer term aspirations include projects on the virtue of charity, the nature of sin, grace, eschatology, grief, and infant mortality.

Prof. Adam Eitel (Yale Divinity School) holds appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries. His first book, Thomas Aquinas and the Invention of the Preacher, examines the need for gifts of the Holy Spirit in light of the eliminable conditions of human folly; as this volume approaches the final stages of revision, he is also preparing a translation and critical introduction to Aquinas's Contra impugnantes. His contributions to various journals include published and forthcoming essays in the Journal of Religious Ethics, Nova et Vetera, Studies in Christian Ethics, and The Thomist. Longer term aspirations include projects on the virtue of charity, the nature of sin, grace, eschatology, grief, and infant mortality.

Prof. Adam Eitel (Yale Divinity School) holds appointments in the Divinity School, the Program in Medieval Studies, and the Humanities Program. His research and teaching bring topics in the history of Christian theology to bear on questions of fundamental moral concern. A specialist in medieval scholasticism, his particular research interests span doctrinal and moral theology, especially in the works of Thomas Aquinas and his contemporaries. His first book, Thomas Aquinas and the Invention of the Preacher, examines the need for gifts of the Holy Spirit in light of the eliminable conditions of human folly; as this volume approaches the final stages of revision, he is also preparing a translation and critical introduction to Aquinas's Contra impugnantes. His contributions to various journals include published and forthcoming essays in the Journal of Religious Ethics, Nova et Vetera, Studies in Christian Ethics, and The Thomist. Longer term aspirations include projects on the virtue of charity, the nature of sin, grace, eschatology, grief, and infant mortality.

Eitel, Ericwww.deutschlandfunk.de, Corso

Welcome back to another inspiring episode of "Just DeW It," where we're diving deep into the art of effective communication and public speaking. Today, we have the privilege of hosting a true expert in speaking, Katherine Eitel Belt, founder of LionSpeak. Katherine is a renowned international keynote speaker, author, and coach, widely recognized as The Unscripted Communication Expert in the US, Canada, and the UK. With her unique leadership communication tool, The Lioness Principle™, and various replicable techniques, Katherine and her team at LionSpeak specialize in enhancing communication across various platforms. They work with professionals on a broad range of skills, from frontline telephone etiquette to public speaking, media readiness, inter-team communications, adult learning techniques, and personal leadership development. In this episode, Katherine shares her invaluable insights on conquering the fear of public speaking, transforming that fear into empathy for your audience, and the secrets behind her own organization method – the bookshelf method. She also imparts wisdom on exuding confidence and presence on the stage, helping you determine if public speaking is the right path for you, and crafting engaging stories that captivate your audience. Whether you're a seasoned or aspiring public speaker, this conversation with Katherine Eitel Belt is brimming with actionable advice and strategies to elevate your communication skills and make a lasting impact. Don't miss out on this masterclass in effective public speaking! Use our special link for Katherine's courses through LionSpeak:https://courses.lionspeak.net/courses/ISW?ref=1bf973 Follow this link for Katherine's courses with an included 3 session bundle: https://courses.lionspeak.net/courses/inspirational-speakers-bundle-course?ref=1bf973 Just DeW It Podcast is the official podcast of Dental Entrepreneur Women (DeW), founded by Anne Duffy, RDH. The mission of DeW is to inspire, highlight, empower, and connect all women in dentistry. To join the movement or to learn more, please visit dew.life. Together, we can DeW amazing things! Join the DeW Life movement by becoming a member using this link.Join the Dental Entrepreneur movement by becoming a member using this link.Read the most recent edition of DeW Life Magazine here. References: LionSpeak CSP - Certified Speaking Professional National Speakers Association Speaking Consulting Network Academy of Dental Management Consultants AADOM - American Association of Dental Office Management Dental Business Institute Dental Speaker Institute ADA - American Dental Association ADHA - American Dental Hygienist Organization Dr. Paul Homoly Mark LeBlanc Linda Miles Warren Buffet Simon Bailey Tony Robbins Mel Robbins Brené Brown TED Talks Debra Engelhardt Nash Dennis Hurley

Breaking into a new market is no small feat. It's a labyrinth of challenges, uncertainties, and endless decision-making. But as with any maze, there's always a path to the center if you navigate it.  In this podcast episode, we had the privilege of navigating this complex terrain with John Eitel, former Head of Sales at Canva. This company grew exponentially from 500 to 4,000 employees in just a few short years.  Highlights include: The Journey to a New Market (1:30), Local Knowledge: A Must When Opening a New Market (6:07), Selling to American Companies vs. European Companies (8:51), What was the Initial Sales/Marketing/PLG Mix for Canva (13:57), and more… Are you looking to create repeatable, scalable, and predictable revenue? We can help! ► https://bit.ly/predictablerevenuecoaching  

John Eitel takes us on a journey through the multifaceted realms of professional and personal life, exploring the delicate balance between the two. From navigating the myth of work-life balance to embarking on a professional pause, they dive into the intricacies of managing career growth, tackling new markets, and building teams across new regions. Amidst the professional tales, there's a poignant exploration of personal struggles during the pandemic, revealing unspoken challenges and the power of vulnerability. John Eitel intertwines themes of self-centeredness, empowerment, and the profound impact of taking a moment to simply be, offering listeners a compelling narrative that is both relatable and inspiring.Chapters:00:00:00 Kickstarting The Rising Leader: Guiding Leaders to Purposeful Success00:02:55 John Eitel's Leadership at Canva: Driving Growth and Managing Global Timezones00:05:51 Expanding a Brand: Challenges and Triumphs of Entering New Markets00:08:14 Transitioning Communication Tools: The Shift in Tech Sales Approach00:11:34 Harnessing Energy: Mastering Efficiency for Sales Excellence00:12:47 Fueling Sales Team Morale: The Underlying Power of Motivation00:14:42 Strategies for Skill Acquisition: Perfecting Your Craft in Sales00:18:27 Riding the Waves of Change: Adapting and Finding Purpose in Sales00:24:07 Shattering Myths: The Role of Vulnerability in Sales Success00:26:03 Prioritizing Personal Life: Balancing Ambition with Family Commitments00:30:05 The Double-Edged Sword of Commitment: Striking Work-Life Harmony00:35:51 Navigating Ambition: Reflecting on the Need to Always Achieve More00:41:17 John Eitel's Legacy: His 'Tough Yet Fair' Approach and the Journey to Sales Leadership ExcellenceConnect With John here:Capital Factory LinkedInDemandBaseThanks so much for joining us this week. Want to subscribe to The Rising Leader? Have some feedback you'd like to share? Connect with us on iTunes and leave us a review!Mentioned in this episode: The Arise Immersion

Kathrin Eitel's book Recycling Infrastructures in Cambodia: Circularity, Waste, and Urban Life in Phnom Penh (Routledge, 2022) examines the recycling infrastructure in Phnom Penh, Cambodia. It considers the circular flows of waste and practices through 'infracycles', maintenance practices that tinker with the social and capitalist order, and postcolonial ways of doing politics that co-constitute predominant waste fantasies from which naturecultures ooze out, shaping urban life in their own way. In this context, socially marginalized waste pickers contest the capitalist system by creating tropes about freedom, labor autonomy, and the will to survive. In this regard, they are also meddling about a new social order that represents the fine line Cambodia is sashaying between tradition and modernity. Waste fantasies that are a result of environmental problematizations, however, perpetuate postcolonial ways of doing politics by exuding notions of waste as detached from its sociocultural context. But ultimately, waste slips through the cracks of these dominant imaginaries and global waste reduction models enacting new versions of what waste and the city is, providing opportunities for another future waste policy. This book is a unique contribution to the field of infrastructure studies emphasizing the importance of perceiving infrastructure as circular in smaller 'infracycles', rather than linear. It will be of interest to researchers in the field of environmental anthropology, science and technology studies, urban studies, and Southeast Asian studies. The Introduction of this book is available for free in PDF format as Open Access from the individual product page at www.routledge.com. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. Kathrin Eitel is a Postdoctoral Fellow in the Department of Social Anthropology and Cultural Studies at the University of Zurich. Professor Michele Ford is the Director of the Sydney Southeast Asia Centre, a university-wide multidisciplinary center at the University of Sydney, Australia. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Kathrin Eitel's book Recycling Infrastructures in Cambodia: Circularity, Waste, and Urban Life in Phnom Penh (Routledge, 2022) examines the recycling infrastructure in Phnom Penh, Cambodia. It considers the circular flows of waste and practices through 'infracycles', maintenance practices that tinker with the social and capitalist order, and postcolonial ways of doing politics that co-constitute predominant waste fantasies from which naturecultures ooze out, shaping urban life in their own way. In this context, socially marginalized waste pickers contest the capitalist system by creating tropes about freedom, labor autonomy, and the will to survive. In this regard, they are also meddling about a new social order that represents the fine line Cambodia is sashaying between tradition and modernity. Waste fantasies that are a result of environmental problematizations, however, perpetuate postcolonial ways of doing politics by exuding notions of waste as detached from its sociocultural context. But ultimately, waste slips through the cracks of these dominant imaginaries and global waste reduction models enacting new versions of what waste and the city is, providing opportunities for another future waste policy. This book is a unique contribution to the field of infrastructure studies emphasizing the importance of perceiving infrastructure as circular in smaller 'infracycles', rather than linear. It will be of interest to researchers in the field of environmental anthropology, science and technology studies, urban studies, and Southeast Asian studies. The Introduction of this book is available for free in PDF format as Open Access from the individual product page at www.routledge.com. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. Kathrin Eitel is a Postdoctoral Fellow in the Department of Social Anthropology and Cultural Studies at the University of Zurich. Professor Michele Ford is the Director of the Sydney Southeast Asia Centre, a university-wide multidisciplinary center at the University of Sydney, Australia. Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/southeast-asian-studies

Kathrin Eitel's book Recycling Infrastructures in Cambodia: Circularity, Waste, and Urban Life in Phnom Penh (Routledge, 2022) examines the recycling infrastructure in Phnom Penh, Cambodia. It considers the circular flows of waste and practices through 'infracycles', maintenance practices that tinker with the social and capitalist order, and postcolonial ways of doing politics that co-constitute predominant waste fantasies from which naturecultures ooze out, shaping urban life in their own way. In this context, socially marginalized waste pickers contest the capitalist system by creating tropes about freedom, labor autonomy, and the will to survive. In this regard, they are also meddling about a new social order that represents the fine line Cambodia is sashaying between tradition and modernity. Waste fantasies that are a result of environmental problematizations, however, perpetuate postcolonial ways of doing politics by exuding notions of waste as detached from its sociocultural context. But ultimately, waste slips through the cracks of these dominant imaginaries and global waste reduction models enacting new versions of what waste and the city is, providing opportunities for another future waste policy. This book is a unique contribution to the field of infrastructure studies emphasizing the importance of perceiving infrastructure as circular in smaller 'infracycles', rather than linear. It will be of interest to researchers in the field of environmental anthropology, science and technology studies, urban studies, and Southeast Asian studies. The Introduction of this book is available for free in PDF format as Open Access from the individual product page at www.routledge.com. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. Kathrin Eitel is a Postdoctoral Fellow in the Department of Social Anthropology and Cultural Studies at the University of Zurich. Professor Michele Ford is the Director of the Sydney Southeast Asia Centre, a university-wide multidisciplinary center at the University of Sydney, Australia. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

Kathrin Eitel's book Recycling Infrastructures in Cambodia: Circularity, Waste, and Urban Life in Phnom Penh (Routledge, 2022) examines the recycling infrastructure in Phnom Penh, Cambodia. It considers the circular flows of waste and practices through 'infracycles', maintenance practices that tinker with the social and capitalist order, and postcolonial ways of doing politics that co-constitute predominant waste fantasies from which naturecultures ooze out, shaping urban life in their own way. In this context, socially marginalized waste pickers contest the capitalist system by creating tropes about freedom, labor autonomy, and the will to survive. In this regard, they are also meddling about a new social order that represents the fine line Cambodia is sashaying between tradition and modernity. Waste fantasies that are a result of environmental problematizations, however, perpetuate postcolonial ways of doing politics by exuding notions of waste as detached from its sociocultural context. But ultimately, waste slips through the cracks of these dominant imaginaries and global waste reduction models enacting new versions of what waste and the city is, providing opportunities for another future waste policy. This book is a unique contribution to the field of infrastructure studies emphasizing the importance of perceiving infrastructure as circular in smaller 'infracycles', rather than linear. It will be of interest to researchers in the field of environmental anthropology, science and technology studies, urban studies, and Southeast Asian studies. The Introduction of this book is available for free in PDF format as Open Access from the individual product page at www.routledge.com. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. Kathrin Eitel is a Postdoctoral Fellow in the Department of Social Anthropology and Cultural Studies at the University of Zurich. Professor Michele Ford is the Director of the Sydney Southeast Asia Centre, a university-wide multidisciplinary center at the University of Sydney, Australia. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/environmental-studies

Kathrin Eitel's book Recycling Infrastructures in Cambodia: Circularity, Waste, and Urban Life in Phnom Penh (Routledge, 2022) examines the recycling infrastructure in Phnom Penh, Cambodia. It considers the circular flows of waste and practices through 'infracycles', maintenance practices that tinker with the social and capitalist order, and postcolonial ways of doing politics that co-constitute predominant waste fantasies from which naturecultures ooze out, shaping urban life in their own way. In this context, socially marginalized waste pickers contest the capitalist system by creating tropes about freedom, labor autonomy, and the will to survive. In this regard, they are also meddling about a new social order that represents the fine line Cambodia is sashaying between tradition and modernity. Waste fantasies that are a result of environmental problematizations, however, perpetuate postcolonial ways of doing politics by exuding notions of waste as detached from its sociocultural context. But ultimately, waste slips through the cracks of these dominant imaginaries and global waste reduction models enacting new versions of what waste and the city is, providing opportunities for another future waste policy. This book is a unique contribution to the field of infrastructure studies emphasizing the importance of perceiving infrastructure as circular in smaller 'infracycles', rather than linear. It will be of interest to researchers in the field of environmental anthropology, science and technology studies, urban studies, and Southeast Asian studies. The Introduction of this book is available for free in PDF format as Open Access from the individual product page at www.routledge.com. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. Kathrin Eitel is a Postdoctoral Fellow in the Department of Social Anthropology and Cultural Studies at the University of Zurich. Professor Michele Ford is the Director of the Sydney Southeast Asia Centre, a university-wide multidisciplinary center at the University of Sydney, Australia. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/anthropology

Kathrin Eitel's book Recycling Infrastructures in Cambodia: Circularity, Waste, and Urban Life in Phnom Penh (Routledge, 2022) examines the recycling infrastructure in Phnom Penh, Cambodia. It considers the circular flows of waste and practices through 'infracycles', maintenance practices that tinker with the social and capitalist order, and postcolonial ways of doing politics that co-constitute predominant waste fantasies from which naturecultures ooze out, shaping urban life in their own way. In this context, socially marginalized waste pickers contest the capitalist system by creating tropes about freedom, labor autonomy, and the will to survive. In this regard, they are also meddling about a new social order that represents the fine line Cambodia is sashaying between tradition and modernity. Waste fantasies that are a result of environmental problematizations, however, perpetuate postcolonial ways of doing politics by exuding notions of waste as detached from its sociocultural context. But ultimately, waste slips through the cracks of these dominant imaginaries and global waste reduction models enacting new versions of what waste and the city is, providing opportunities for another future waste policy. This book is a unique contribution to the field of infrastructure studies emphasizing the importance of perceiving infrastructure as circular in smaller 'infracycles', rather than linear. It will be of interest to researchers in the field of environmental anthropology, science and technology studies, urban studies, and Southeast Asian studies. The Introduction of this book is available for free in PDF format as Open Access from the individual product page at www.routledge.com. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. Kathrin Eitel is a Postdoctoral Fellow in the Department of Social Anthropology and Cultural Studies at the University of Zurich. Professor Michele Ford is the Director of the Sydney Southeast Asia Centre, a university-wide multidisciplinary center at the University of Sydney, Australia. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/sociology

Sales Growth Tools Mentioned In The Sales Podcast Hire The Best Speaker for your sales meeting or marketing conference Take The CRM Quiz: then schedule a free call to ask any questions about your results Sendoso: reach and connect with the toughest prospects The Sales Agenda: take control of every sales opportunity like a pro. Leadferno: Turn lurkers into leads Founders Card: Get $20k in free processing from Stripe and more… Send Drunk Emails: ...that get opened and get you paid! Phone Burner: work the phone like a machine so you can be a human when you connect. GUEST INFO: Guest Site: https://www.demandbase.com/ Guest LinkedIn: https://www.linkedin.com/in/johneitel/ PODCAST INFO: Support The Sales Podcast: https://bit.ly/3JOJ6jC Podcast website: https://www.thesaleswhisperer.com/podcast Apple Podcasts: https://apple.co/3PeYzKL Spotify: https://spoti.fi/2nEwCF8 YouTube: https://www.youtube.com/@TheSalesWhispererWes SUPPORT & CONNECT: Check out the sponsors above; it's the best way to support this podcast Support on Patreon: https://www.patreon.com/TheWes Twitter: https://twitter.com/saleswhisperer Instagram: https://instagram.com/saleswhisperer LinkedIn: https://www.linkedin.com/in/thesaleswhisperer/ Facebook: https://www.facebook.com/thesaleswhisperer Medium: https://medium.com/@saleswhisperer YouTube: https://www.youtube.com/thesaleswhispererwes

The ability to present your ideas, requests, or requirements to your team, department, board, or audience with clarity, confidence, and inspiration is an essential skill.  It can help you grow your practice, align your team, and expand and advance your career as a dental professional. Suffice to say, communication plays a giant role in the day-to-day running of a dental practice. It's crucial, and bad communication can have some pretty negative consequences. So, how can you make sure you're doing it the right way? Many dentists find themselves asking the same questions: Am I communicating enough? Am I communicating well? What can I do better? How can I move people with my words? To answer these questions, I've invited an expert on this week's episode of the Raving Patients Podcast. Her name is Katherine Eitel Belt, and if you've been listening to the podcast for long enough, then you know she's a returning guest! But for those who don't know her, here's a quick introduction: Katherine is one of the best  international keynote speakers and coaches around the world, and today, she's here to share with us how to be a better public speaker. Are you ready? Let's dive in.   Key Takeaways:  Introduction (00:00) Meet Katherine (00:28) Three tips for dental professionals (03:43) Going beyond the fear (19:27) Storytelling vs. story selling (23:15) One last question (27:51) Quick Q&A (32:21)   Additional Resources: Follow Katherine on Facebook: http://www.facebook.com/katherine.eitel/ Follow LionSpeak on Facebook: http://www.facebook.com/LionSpeak.net/ Follow LionSpeak on Instagram: http://www.instagram.com/lionspeak_communication/ Connect with Katherine on LinkedIn: http://linkedin.com/in/katherineeitel --- Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/ *** Use the promo code "RAVING" to get $100 off! --- Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/ This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/ Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Join this podcast's Facebook Group: The Dental Marketer SocietyJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/[Click here to leave a review on iTunes]‍‍Guest: Katherine Eitel BeltBusiness Name: LionSpeakCheck out Katherine's Media:‍LionSpeak Communication Training OptionsLionSpeak Calibration Retreat‍‍Other Mentions and Links:The 5AM Club: Own Your Morning. Elevate Your Life.Wizard of OzInvisalignBlue Cross Blue Shield InsuranceLions Peak Winery‍‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍‍My Key Takeaways:Communication is essential to building a strong team and patient relationships.Don't forget to invest in team culture! It's not all about how much you're paying employees. They want purpose, support, and acknowledgment as well.Always lead with what your practice DOES offer rather than what it DOESN'T. This is especially true when handling those tricky questions involving insurance.Don't be afraid of the price question. If a potential patient is asking about price, it means they are looking to buy!When on the phone with potential patients, be sure to establish a relationship before asking for details.If you aren't the cheapest practice in town, you will have to sell the value of your practice rather than the price point.‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍Our Sponsors & Their Exclusive Deals:‍‍‍‍Dandy | The Fully Digital, US-based Dental Lab‍For a completely FREE 3Shape Trios 3 scanner & $250 in lab credit click here: meetdandy.com/affiliate/tdm !‍Thank you for supporting the podcast by checking out our sponsors!‍Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: Katherine, how's it. Katherine: It's going great. So glad to be with you this morning. No, Michael: thank you for being on. We truly, truly appreciate it. I know we're not far from each other. You're experiencing We just had a ton of rain, huh?Katherine: We did, but it's made everything, uh, gorgeous and green and the snowcap mountains. And I heard we're gonna have a super bloom because of the rain on the Michael: flowers. Oh yeah, yeah, yeah, yeah. So it's gonna be beautiful here in southern California. , but Awesome, Catherine. So can you tell us a little bit about your past, your present?How'd you get to where you are? Katherine: Yeah, so I come from dentistry. I started in college as a chairside dental assistant and eventually worked my way up to the front office area in the administration area of a practice and managed a large practice. eventually my career led me into practice management consulting for several decades, and then about 10 years ago.I narrowed my focus to communication skills, coaching only, and primarily still within dentistry though, we do some corporate work and some work, uh, in, I would call it discretionary healthcare fields, but primarily dentistry. And, we like to describe our company. My company is Lion Speak and the overarching umbrella is communications coaching.But under that umbrella, . We basically deliver that in three different sectors. So one sector we describe as patient facing or customer facing communications. So we talk and teach a lot on telephone skills and converting new patient phone calls, especially difficult ones. And then also case presentation, financial discussion with patients.We have a lot of practices transition off of insurance plans and all the communication that's needed for that. Our second lane is described. Team facing communications. So, team culture, leadership. We turn a lot of managers on how to have something we call courageous conversations in a really productive way.I'm writing a book on that right now, and we're getting ready, to release an on-demand video training series on that in April. . And then our third lane is described as audience facing communication. So we have a train the speaker and a train the trainer program there. and that's for anybody who wants to speak from the stage or even for practice owners that have large practices that may need to address their company or a board or anything like that, uh, on a regular basis.Then we help them with their presentation skills. So, Where I've come from and, and where we are today. Michael: Okay, nice. So let's rewind a little bit. You said you started as a chairside dental assistant, Uhhuh, and then you worked your way up to the. , why, why didn't you just stick to, you know what I mean? Like, okay, you know, I'm gonna do more clinical and stuff like that.Yeah, Katherine: well, I think, I think I got there a, the way a lot of administrators got there, I was sort of thrown into it. Uh, our, the administrator office manager that we had was in a car accident and actually didn't come back to the practice for over a year. So we were all just sort of pitching in, you know, pinch hitting for our team and it stuck, I guess I was.Had some talent or was good at it and good on the phone, good with patients. And so I ended up, they ended up hiring another assistant and I ended up staying up front, and eventually moving on to manage a practice. and so I love both. I loved them equally. I loved chairside, with patients. I loved dentistry and providing it, but I also loved, the management of a team and, the systems, you know, management that was required from an administrator's position.Okay. Wonderful. Michael: Yeah. And then why did you narrow your focus to just communications? Katherine: Ah, interesting question. So I think something happens when you hit your fifties . I think you're looking at your, you know, yardstick of your life and one half's looking a little shorter than the other half. Mm-hmm. . and I think, you I looked at my business, it was a very successful prac, uh, dental practice consulting business.but there was a sliver that I enjoyed more than the rest. it's not that I don't understand how to set goals and track metrics or read a p and l. Uh, obviously I own my own business and, and helped many, but, or that I don't understand insurance coding and things like that. But that was never, it never lit me up.what did light me up was helping dental professionals step into their potential by communicating at a much higher level. And so it was a bit of a jump off the cliff. I mean, I had people say, you know, I don't think, I don't think dentists or really small businesses are gonna pay for communications coaching only outside.Practice management and I wasn't sure they would either, but uh, turns out 10 years later, here we are and turns out they will. So, I think I have a knack for it. It was definitely, I wanted to spend the rest of my career working on the topics that I most enjoy teaching, and also with clients that I most enjoy working with.So it was a bit of a narrowing of my focus. Michael: That's nice. I like that. Yeah, you're like inching down, you know what I mean? And it's good. Yeah. Inching down. Exactly. Right. I like it. So out of the, the three lanes that you mentioned, which do you see people returning and kind of saying like, we need this. I would assume it's team because, you know, teams are changing all the time, but like, where do you see where it's never ending?All Katherine: three. all three. Okay. So patient facing, obviously we have new people coming on board. We have, you know, older, personnel that's been with us a long time or been in the industry a long time that sometimes needs a refresher. so we see. ongoing there. We have clients returning year after year, after year.Mm-hmm. , but certainly for team facing. We do something called, um, what in our leadership coaching we do, something called a calibration retreat. And many of our clients have us back year after year to facilitate that retreat. It's called a calibration retreat because it calibrates it's intention is to calibrate the team with the owner's future vision.At that moment, how they see the future and what they're trying to create from that vantage point. and also the standards, the cultural standards that they, that are important to them. And so our job is to make sure that the owner's crystal clear about that for themselves first. Mm-hmm. , and then articulates that very clearly to the team.And that we are able to facilitate a discussion at least once a year about, inviting people, which is a very d. Idea than demanding, inviting people to, cross the threshold into helping us achieve this vision and to align with these cultural standards. So there is no doubt right now given the shortage of employment that we're seeing sort of at a crisis level, we had clients that we've worked in different, maybe different areas that have come back, maybe post Covid.They were like, well, you know, culture, you know, it's important, but I don't know if I wanna, mm-hmm. And all of a sudden they're calling and going, okay, I get it. I can't, I can't keep people, I mean, they're going down the street for a few dollars more an hour because, , they feel there's, that the cultures are the same.Yeah. Or one is better than the other. And so I get now that it's more than just what I pay. Yeah. I have to create a work environment where people have clarity, where they have, they feel a part of something bigger and they feel supported. So, helping. Owners and managers and leadership create that environment is what we're all about.So you can imagine there's just like booming business in that lane. Yeah. Yeah, yeah. And then, you know, as, as practices have scaled with multi-location, lots of doctors, There's a point, sort of kind of a crossover point about five practices in, if their intention is to grow, and scale at about that juncture, we find that they need to create a middle layer of management and often of training, internal training.And so in our third lane, we're doing a very robust business right now in helping. Managers or, or dental personnel that gets, advanced or promoted into those, uh, training or management positions to learn how to coach their people. They often are really good at their job. It'd be a, someone gets promoted cuz they're a great hygienist or a great administrator, but when we promote them into a leadership position or a management position, even a team lead, they often fail because the skills you need to.Really great hygienist and team player are a little different than what you need to grow and coach your people. So we're doing a lot of work in that area to help these new managers learn those skills. So it's hard for me to pick a lane cuz we're busy in all of them. Yeah, Michael: no, that's good though. That's good.And I like how you mentioned on the other one where it's like you want to feel, you want your team to feel bigger than it. they want, they wanna feel a part of something bigger than, you know what I mean? What it is. I know a couple of hygienists, they're hygienists, Catherine Hygienists and dental assistants who left for like, oh, in and out, has way better structure and organization and I feel like I'm, I'm going somewhere with them, you know, or another, you know, it's so different industry, but they're doing that.So, I wanna ask you, I wanna dive into two specific ones. Okay. Ones that we, uh, discuss all the time. Here is one of 'em. Let's, let's dive into that. One is telephone skills and converting difficult New patient phone. . Okay. How can we, what are some pointers, instructions that you can give us for this?Katherine: Well, we're known as the unscripted communications coaching company because I dislike scripts very much. I don't think they work. I get why we invented them, very popular in the seventies and eighties, even into the nineties. Scripting was really popular. . And I remember my boss at one time hiring a consultant, and it was overall a really great experience, but I remember the day he plopped down a three ring binder full of scripts for everything we were supposed to do in the dental practice.And I remember reading some of those and thinking these were the Hokies things I ever read. Like I couldn't, yeah, I couldn't imagine th saying it that way through my personality and sounding mm-hmm. like normal and so, . I get why scripting came about though, because as a businesswoman, I definitely want to have consistency of service and consistency of brand and messaging in my company.Like I wouldn't want you to call and talk to Kelly and have a completely different experience and get completely different information than you might if you talked to Stacy, right? Mm-hmm. . I do. I do. I do think that the idea of scripting was to give us consistency for branding, for messaging, for all of that, and so I get.and I do think it's important, but I'm the kind of gal that says, why do I have to choose between consistency of message in my business and authenticity and connectivity with my patients. and my customers. Mm-hmm. . And so likewise, I don't want you to call and talk to Kelly and get a robotic. , like she's a robot.And then it's the same exact experience when you talk to Stacy. Mm-hmm. . So I want, I want their personalities to come through. I want you as a customer to think, I, I spoke to a human being who heard me and had a, developed a relationship with me and was present in this moment, not reading from a memorized script.So I'm the kind of girl who says, I don't wanna choose, I want both. And I think you can have both. And you do. With frameworks. Frameworks similar to scripting in that we require everyone to agree to that framework and we hold them accountable. We test them, we teach them, we train them, and we hold them accountable through ongoing coaching to that framework.But within the framework, they get to be who they are as long as they hit the points of the framework. We say if they're funny, we want 'em to be. . If they're kind and sweet and gracious, that's how they're wired, then let's be a big version of that. We teasingly say if they're direct, they just need to be careful.yes. But, but they get to be who they are and, I like that. I think patients respond well to that. It's how we train everyone, that we train on communication. If we're training a speaker on the stage to be a better speaker, we don't want them to sound like Catherine. , we want them to sound like the best version of them, their personality to come shining big through that stage performance.But we do want them to get the points across to the audience that they've agreed to speak on. You know, so they're, again, there's a framework, but within their framework we get to be who we are. So that's first. tips on telephone skills. So our framework is a simple four step Process for.almost every single new patient phone call that you could imagine. And there's really a top five. There's the patient that calls and asks the price of something, which is challenging. There's the patient that calls and asks for a checkup or a cleaning, you know, they're not really, they have no real urgent need.they just wanna stay current. Right? And so they call asking, usually the question is a checkup or a cleaning. The third one is, they have an emergency, they have some level of urgency of a toothache, or they have a broken tooth or something doesn't feel quite right. Or they have, you know, they want something whitened before their wedding.There's some sense of urgency. Mm-hmm. and some more immediate need. there is also a couple of other questions that come up. They're, they're not actually. A need, but they're the first question that gets asked. One of those is, are you on my plan? Now, that's not actually why they're calling. It's usually something else.It always is something else, but it's the first question that they ask, and it's what administrators are faced with. Answering, and that's easy to answer if you are a provider on the plan. It's a little more challenging if you're not, and lots and lots of practices struggle with that question. So those are the kinds of questions that we coach on.and so my t my quick tips, I mean, of course we, we take a lot longer than this interview to, to train people to be experts at this, but high level tips would be this. the first thing you have to accomplish is get in relationship with this caller. So what tends to happen is they'll say, hi, I was calling, I've got a a bit of a toothache, and I was wondering if the doctor could see me today.and what we hear we do, we do thousands of mystery shopper calls a year for our clients. And I'd love to talk about how we do that a little differently, in a, in a bit. But we, but we, we listen to a ton of calls every year and more often than you might think. It's, it's actually very frequent and very, uh, often that we hear someone will answer that question with a another question of, what insurance do you?So here they've said, I've got a tooth that's bothering me. I'd like to know if I could be seen today. And they say, okay, well do you have insurance? What insurance do you have? So what happens with that response? It's not coming from a mean person. It's coming from a person who's got three lines on hold and two people are checking out and they got a lot going on.Mm-hmm. . And they're trying to be efficient, but what, how it sounds to a patient is all you care about is getting paid. and so what we first teach. Before you ever answer any question, say, well, I'm really glad you called. I mean, again, in your own words, but I'm really glad you called us. Welcome to our practice.My name is Catherine, and what was your name, right? Let's get on a first name basis. . So the first thing I think is how can I get their name? How can I welcome them? And then I will usually, if they don't offer, I was referred by this person, or I found you on the internet, or however. So if they say, I was, my neighbor said I should call you.I say, oh, well who's your neighbor? that's so awesome of her to refer you. And how long have you guys. Next to each other. You know, just I, if, if someone says, you know, I just moved to the area and my someone at work said I should call you. I say, well, where'd you move from? How long have you been here?How do you like it so far? I mean, there's a thousand questions you could ask. That's the no scripting part. Mm-hmm. , ask whatever feels natural to you and to the conversation, but don't skip the principle of walking through the door and getting in relationship with that person. So one way to get in relationship is to walk through any open door They.Now that's gonna be really annoying to a patient that's in pain. So if a patient that is in pain and they express that, or even any high urgency, . We don't wanna say, well gosh, how long have you worked there? You know, and it's annoying. So what we wanna connect with is empathy. We wanna say, before we ever answer their question, we wanna say, well, I'm, I'm really sorry to hear that you've been in some discomfort.I'd love to learn a little bit more about that and how we can get you seen quickly and get you feeling better soon. So I just want you to know, I, I get it and I'm, and I'm really sorry to hear that, you know, just some empathy that says, I heard you and I actually care about it. it's less than 30 seconds.It's not a long time, but do not skip this step. So that would be my first tip. Second tip is get in control of the phone call. And I'll tell you, Michael, if your listeners took only one thing away from this, Discussion about telephone skills. Mm-hmm. and even maybe communications in general. If they took this next point away, they'd have the keys to the kingdom if they would remember that.Whoever, in any conversation, Like in this interview, in any conversation, the person that's asking the questions is actually controlling the direction of the conversation. So in our exchange today, you're asking the majority of the questions. You're steering what we're gonna talk about. You're steering the direction of our conversation, which is as it should be, it's your podcast.But when people call a dental, it's usually the patient that's holding that baton of control because they say, are you on my plan? How much do you charge for a crown? can I get my teeth cleaned? You know, can I be seen today? so they've got the control and instead of thinking, my job is to answer all their question.An administrator would be better served to say, my job is to gently reach through that phone, connect with them personally, gently grab that baton of control and bring it back over here where I can steer and control the conversation. That's the biggest mistake most people make in our mystery calls is they don't get control of the call early.And how you do it is you answer their question with another question. So I might say, if they said, you know, how much do you charge? whitening. I might say. Well, I'm so glad you called. We do whitening. A lot of whitening, really good at it. So welcome to our practice. Uh, my name's Catherine and what was your name, right?I connect with them somehow. Then one, once I felt like I've connected, then I say, so I'm happy to answer your question about the whitening. I just wanna make sure I give you the right information, and schedule the right appointment. So, would you mind if I ask you a few more questions or a couple of.now who's got the baton of control, they feel like they're gonna get their question answered. So they're not resistant in any way. But I have not answered their question. I've actually just reached through the phone and brought the control over to me. Mm-hmm. , and now I get to steer this with a line of questioning that will help me determine, really the only two things that an administrator ever needs to determine on a new patient call.One is, which of the two appointments we have to offer is best a comp. or a limited exam, which of those is the best for this patient? And it is often different than what they asked for. Lots of people asked for a cleaning, but what they really want is to have a tooth checked. Lots of people asked to have a tooth checked, and what they would be more than willing to do is have all their teeth checked.So, I mean, that's not always the case, but it often is the case. So when someone says, I was wondering if I could schedule a cleaning, I think in my mind, well, we'll see. We'll see. Depends on how you answer my questions. Mm-hmm. , I'm not just gonna schedule you for a new patient exam and cleaning until I've taken you through a line of questioning and my, all my questioning is about urgency.That's, it's all about urgency because the only thing that drives them, or should drive them to a limited exam that I'm gonna shove into the middle of a full schedule should be urgency. And if it isn't urgent, then I'm gonna try to direct them and steer them to a comprehensive exam. that's the one thing I have to determine.The second thing I have to determine with my line of questioning is, what else do they care about? What are other hot buttons? is it the discomfort? do they also have some money concerns or financial concerns? Do they have, maybe they're concerned about getting some, you know, disappointment but missing too much work.maybe they have an upcoming event. They want the work to be done before, so I'm trying to find out what else do they care about so that when I step into to my step number three in the framework, I can give back to them. The right appointment and why it's perfect for them. Options on times and dates, and then I'm also gonna promote the practice.back through the filter of what they said they cared about. So if I discerned that they cared about money, then I'm going to maybe mention, I'm so glad you found us because you mentioned that you were a little bit concerned about the cost of this treatment and, we have lots of patients that have expressed that concern and we are really exceptionally good at helping patients with a variety of.Financial options to afford the care that they need and want. So once you come in, we'll find out exactly what you need, and then the two of us will sit down and we'll look at a variety of options. And we almost always are able to help patients find something, that helps them afford the care that they want comfortably.So I look forward to that com. You know, so it's mm-hmm. , my, my feeling is that it's our. to promote the pr. It's not the patient's job to sell themselves on us. It's our job to sell them on us. And so once in step two, I've discovered what really matters to them and which appointment would be appropriate.Then in step three, I'm actually giving that to them, but I'm, but I'm stepping into actively promoting this practice through the filter of what I've discerned they care about. So, and then in step four, take care of the details. That's where we get insurance details. That's where we give them directions and that's where we reconfirm the appointment or get whatever, you know, whatever the details are.But one of the big mistakes, Michael, that administrators make without training, and I'm, I've made all of these mistakes, one of the mistakes we often make is we let the computer screen for a new patient account guide our. And the computer screen for a new patient account wants to know address and phone and email and insurance information.None of those help us with those two questions. What appointment is appropriate and what else do they care about that I can promote the practice to? So those questions, in my opinion, should be later in the call. Once we schedule an appointment, then all those things matter. But what does it matter what their address is or their email is?if I haven't even sold them on the practice and we don't have them scheduled for an appointment. So I, I wanna, my questions on step number two are geared toward discovering the level of urgency and what else do they care? What are their hot buttons so that I can manage that well in step three. So those are some tips that I think, if people could really focus on restructuring where they guide and how they guide a patient, they'd do so much better, in those phone calls. Michael: Wow. Okay. So these are the four major steps for this framework. And you mentioned you do mystery shopper calls, Uhhuh for your clients. How does that work?Like what were, how do you do. . Katherine: It's really kind of a scary proposition for most administrators if they're honest. . it's scary for anyone, you know, I'm a speaker and trainer and coach and, I've been invited to do some pretty big keynotes here in the next year or so. Mm-hmm. and, uh, they're bigger audiences than I'm used to addressing normally.And so I reached out for some additional coaching for that keynote and the first thing my coach said is, I want you, One of your next upcoming speeches, I want you to record it and I want you to watch it and self evaluate your, you know, your performance. And then I will do the same and we'll come together and talk about it.And it was painful. It was painful to listen to myself, to watch myself. It's very hard. But as a professional, . I wanna continue to grow. I wanna grow my income. I wanna grow my value, I wanna grow my performance. And so to do that, I've gotta have the courage to listen and watch myself. And so I would say to administrators or anyone, in the dental field, if you want to advance your career, if you wanna be paid top dollar, I mean, imagine being able to lay down at your next review, your next performance review, four or five mystery shopper calls that were perfectly score.and you've got tens across the board. I mean, those are the kinds of talents that, managers and leaders and owners are wanting. to pay for. So I like that. Um, one of the things I'll say about Mystery Shepherd calls is that we have some competition that I think does it very poorly.And because they have done it very poorly, it has turned a lot of people off to the idea as a whole. And I think we're throwing the baby out with the bathwater. I think it's just been done poorly. So for example, We don't do any sneak attacks. If we're gonna do mystery sharper calls and we agree to do them and a client hires us, it's with the understanding that we will train first.We will help people to get better first, and we will show them the scorecard. We will train them against the scorecard so that they have some input, they have can, can ask their questions, get whatever. We're not trying to catch people doing. We're trying to help them get better and so no sneak attacks.The other thing is we don't use, we use normal people for the calls, asking normal questions. We're not trying again to trick people. We're trying to say, can we get you and help get you significantly better with the normal caller? So asking the normal questions that that patients ask. So, you know, we're not dragging people off the street to do this.We. , regular moms and dads or even have a couple of retired dentists that make calls for us, but they're asking normal questions and, and I think if we get good with those, then we've, you know, we've, we've scaled the mountain. so those are some of the things. The others, we never play these calls before, anybody without their permission.Hmm. So sometimes. Somebody says, I want my team to hear this call. I want 'em to hear how much noise they were making in the background while I was trying to handle this call and how that sounds on the phone. So sometimes they say, please do play it, but unless we get their permission, well, first of all, unless we get their written permission, we never even make the calls we want.Mm-hmm. , the individual's written permission over the next year to do these and to sit down with them and to go over the results and help them get better. with one exception. Of course, whoever hired us to do these, they get to listen to it. But other than that, we wouldn't play it before a department or a team or anyone else, unless we had that person's permission.Again, we're not interested in embarrassing or catching someone. We wanna build you up and make you say, that was one of the best things I ever did and it, and it helped my career. it's, it's important I think that we treat people the way we would wanna be treated. So if you're interested in advancing your career or you're interested in helping your people advance their careers, and convert more callers on the phone, I think teaching them well and then getting them a coach that can be their support person to, you know, hold them accountable to, to what we've agreed to is, is super, is super important.Yeah. Michael: What about Catherine, the type of, patients that. I a hundred percent agree. Like we, we do need to get control of the, I love that how you said, like, and that's a huge principle. Like what, okay, the one asking the questions is the person, you know what I mean? And then at the same time, you wanna show that empathy.Like, sure, who doesn't want, who doesn't love that? Who doesn't like you get it? You, you get that? I'm in pain, right? But what about those patient. Because I remember working in the front office and we would get a lot of the times where they're like, well, what does that matter? Like, it's almost like they were really short with me, where it's like, just, do you take it or do you not?That's all I need. Do you take it or do you not? And I'm, I kinda Katherine: wanna you insurance on Michael: insurance when, whether it comes with insurance or whether they're like, do you have an appointment right now, or no? Yes or no? Like, they were very short. So how do we, how do we deal with that? Like I feel like when that happened, everything went out the window that I Katherine: learned, you know?Well, it doesn't really, So, you know, if I were, I travel a lot because I speak a lot. Mm-hmm. . so if I, let's say I, I'm waiting for a plane. I bite down on something. Maybe I have a little popcorn or something. I bite down. I think maybe, Ooh, I think I, maybe I chipped that tooth, right? I'm on the Jet Way board in the plane.I call in office. If I say hi, look, my name's Catherine. I tell Belt, I live in Temecula. I'm actually boarding a plane. I just think I bit down on something. I think I might have chipped part of my tooth. It's not hurting. but I would like to get it checked when I return on Monday. and I can come anytime next week.I don't have insurance. I'll be paying cash. I just like to get something if I could, early afternoon next week, I can come any. , you pr pretty much have skipped over the four step process because I've given you every, I've given you. , my urgency where I am on the scale of urgency. It's not very urgent.I've already answered questions about how, how I'll be pain, what I expect when I can come, so you can, it would be silly to try to go back to step one and try to walk down this floor. Mm-hmm. , it's like I've catapulted. So it's really, you have to use your head about the framework. The framework is more for someone calls you have limited or no information.I wanna know how much you charge for a crown. if you answer that, it's like you're throwing some, you know, it's like you close your eyes and shoot the arrow and hope that you come anywhere near the target. But when someone, someone gives you enough information up front that the target's now clear, just shoot the target.Right. Yeah. Just, just take 'em there. Now I'll give you one exception and that is the question about insurance. And it's similar to the question about price. I contend nobody is sitting around on their sofas at night scratching their heads, wondering what the price of crowns are these days. That's not why they're calling.Yeah, they're calling because, and asking this question because there's, it's sort of like the Wizard of Oz. There's something behind the. , right? There's, there's this little thing behind the curtain of this big scary question that's actually really important. And so rather than address the big scary question, I wanna kind of be good enough to peel back that curtain and say, well, what's what's behind there?Because the truth is, unless you are the cheapest in town, if you are the cheapest in town and somebody is, somebody is, if you are, that question's not. , right? Mm-hmm. , if you're the cheapest crown in town, cheapest Invisalign. Cheapest whitening. Cheapest implant. you can answer that question they're not gonna find it any less.But if you're not the cheapest in town, then we won't win on answering that question. We will have to win in some other way. We'll have to win on value. And to do that, we've gotta get behind why are they calling, why are they asking this question in the first place? And if we can get behind that, and that's why I say, Honor the question.Say that I'm, I'm so glad you called us. I'd love to talk to you about that. I wanna make sure I give you the right information. So would you mind if I ask you a couple of questions and then of course, I'm gonna start with why. Why is it that you think you need, first of all, is this for you? And if it is, or whoever it's for.why do you think you need a crown? are you experiencing some discomfort? If they say yes, I'm gonna explore that, cuz I'm still trying to figure out am I gonna schedule them for a, an immediate exam mm-hmm. , you know, a limited exam or am I gonna get them into a comprehensive situation? I'm trying to decide now on the price question we teach to.avoid that question upfront and do use these techniques of questioning and then offer them some appointments. And another tip I'll give right here, stop asking, do you perform mornings or afternoons or do you prefer a day of the week? Stop it. The reason is, if you ask Catherine, do you prefer mornings or afternoons?Catherine's gonna say mornings because I would rather come in eight o'clock, get my appointment done, have my day to go back to work, and, and be productive. But if you had a one o'clock in the afternoon open tomorrow that you wanted to fill, and you asked me, do you perform mornings or afternoons? I say eight o'clock, you now, it doesn't even make any sense to offer me the one.but that's what you really wanna fill. But if you said to Catherine, you know what I, Catherine, I have a, an appointment doc, uh, doctor has some, an opportunity to see you for that either tomorrow at one or, next Thursday at 10. Which of those would work best for your schedule? I might pick the one tomorrow if it was available.So you've scored big with me. Now what I know is that three outta four people will go where you lead them. if you lead them. In other words, if you give me a choice, three outta four people will pick one of those choices. You score big on three people. If you just don't ask 'em morning or afternoon, just take 'em.Give them your hardest to fill times and see what happens. One out of four, Michael, mm-hmm. will not go where you lead them. They are assertive enough personalities that unless you can give them an eight o'clock on a Monday, they're not coming there. And so if you offer me one in 10. . Then that assertive person's gonna say, well, actually, the only time I can come is eight o'clock on a Monday morning.Can you see me? Right? And so what have you lost with that person? You've lost nothing. You'll direct them to your next available early morning, which might be a while, but you've scored big on the other three that wouldn't have picked the one o'clock, but took it because you offer. , do you see?Mm-hmm. . So free yourself up. Stop that habit of, of doing that, and just offer them, direct them where you want to go, where, where you want them to go. so back to my question of the shopper and the insurance on the shopper, I am going to try to guide them and a lot of them will never ask that question a second time, and they will come in, but some will, some will say, well, I, I'm not ready to schedule cuz you never answer my question about how much it costs.So I contend administrators need to sit down with their manager or. and they need to ask, they need to say, I'm feeling very skilled to avert that question at least once, maybe twice. But if they push me a second or third time and say, I need the, I need to know how much it is, I need to know from you which way you want me to go, because whether I, whether they quote it or refuse to quote it, they're going to lose some people. if you quote it and you're not the cheapest, you're gonna lose some. If you refuse to quote it, you're gonna lose some. So I think it's a great trade to an owner or manager for an administrator to say, I'm not gonna answer it on the first go round. I'm gonna use this technique. I'm gonna try to get them in here where we can see them eyeball to eyeball and we can quote the fees.Then I'm gonna do my very best. And if for those. Circle back around and force me, how do you want me to respond? And really, it's a, it's just a choice. my preference is to, uh, quote range if you're pushed into the corner to quote as wide a range as is reasonable or truthful. But not to do it right away, not to do it on the first go round, you know, to have some skills to try to avoid that question.We're not trying to avoid the question. We're trying to get them there to see and only quote what is real. We're also trying to get them in so that they have an experience of what our fees afford them. We can't give them that experience of what our fees afford them over the. completely. So if we can get them in, we have a chance of them falling in love with us, falling in love with our office, our doctor, our hygienist, our team, our technology, all of that.But we, it's harder on the phone. So, so those are some tips for that, for insurance. you know, it's easy if you're on the plan, but if you're not, my suggestion very quickly would be don't tell them what you're not. , tell them what you are. So instead of saying, I'm sorry, we're not a provider on the plan, you're gonna lose a hundred percent of those people, wouldn't you?Mm-hmm. , you're gonna lose a hundred percent. But if you say, I'm so glad you called. And we work with a lot of patients who have, blue Cross Insurance, we are considered what is known as an unrestricted or, you could say, I've heard people say, uh, non-preferred. I don't, I don't like that term. I think non-preferred sounds like the insurance company doesn't prefer you.Mm-hmm. . But my favorite term of all is either unrestricted or non-contracted. So if someone says, you know, I was wondering if you accepted my Blue Cross Insurance, then I would say, well, I'm so glad you called. we help a lot of patients with that insurance.We're considered what's called a non-contracted provider. Here's how your insurance would work in our practice. And we help them understand. So what we're doing is we're saying, here's what we are instead of what we're. Here's what we can do instead of what? What can't be done, here's how you can use it instead of how you can't use it,So it's the other side of the coin. I'm never asking people to say something untrue or something that is a lie. It's a bait and switch, and I don't believe in it. I don't believe in saying, yeah, you can use your insurance. Come on in. And then revealing once they're there that we actually aren't a provider on their plan.I think we need to be truthful, but again, . I often will say, you know, I'm curious why you're looking for a provider on the plan. Is there some particular reason that you're wanting to be seen by a dentist? And if I can find that reason, I can sell my practice back to that reason. And often I can get them in even when we're not providers often, but if we do not reach to that phone line and convince them that they shouldn't make a decision till they meet our doctor.They're, they're gonna go someplace else. Cuz in their mind, all dental practices are kind of the same. They all went to dental school, they all do a crown. They, you know, it's all the same. So unless we can kind of enlighten them that it isn't the same, then we're playing the wrong game. We're playing the wrong game.Michael: Yeah. really like that. Uh, especially, and I, I kind of see now that you're talking to me, This involves a lot of consistency, like training, right? Like, it's not just like a here's a thing and then get it, get it together. Because I remember when I think we had like somebody talk to us about print office training on how to handle new patients phone calls.And I did the same thing, but then when, when that happened, when someone's like, oh, I just need like the plane and, um, and metaphor, right? I, I forgot everything and I, I just went back to my old habits and then I just went like, okay, well, uh, let me just check real quick and then, and I was like, why I, I, I failed.I gave up. You know? So I feel like that that's a thing that can happen quite often. Katherine: yeah. We wanna support people with a system that they feel like they can be who they are, but they have some guidance. I know how to handle this question. I mean, there's only a handful of common questions if we're going to get four or five.In some practices, it's many more than that a day. , are you on my plan questions or how much, you know, if you're, you're, you're really, promoting different ways of marketing practices. So I mean, I feel like we're always marketing. We're, there's never a time, we're not marketing, right. We're, we're always putting forth an image of who we are.And so you can't not market, but you cannot. Market on purpose. You can market accidentally, and sometimes not the way you meant to. And so you know it, so maybe all you have is a website and you're, maybe you're not, you don't have a social media campaign. You're not doing direct mail, you're not, you don't have a billboard, you whatever.but regardless, they're gonna find you some way, they're gonna find you through referrals, the, the relationships you've nurtured. That's a marketing activity. So however they come to you, we have to have people on the phone that are skilled at the common questions those people would ask. And I find the more we do external marketing, the more we are doing direct mail, the sort of a cold call, the more we are doing social media outreaches and things like that, the more we're doing those kinds of things, the more we generate shopper questions and.a lot of administrators because they struggle with the question, they're not very successful with them. And anything you're not very successful with, you're going to avoid and not like, we wanna get 'em way more successful.So they actually go, oh, goodie a shopper question. A price question. Because a price question says I'm interested, it's actually a really great question. It's basically a screaming neon sign saying, I'm in the market. I'm, I'm interested, but I have a, uh, this little roadblock of price. And often they don't know what else to ask.often, those price shoppers wouldn't choose the cheapest if they knew it meant. Quality. Nobody stands behind the work. The place is dirty, the service is terrible. the experience is terrible. It's unskilled people, all of that. If they knew it, they'd say, well, I'd rather pay a little more and get a different experience. But it's up to us to make sure that they understand the experience with us. So I think that's the key, is getting your people trained, not just handing them a phone and a pat on the back and saying, good luck. Yeah. And that's how a lot of administrators are trained.No, I Michael: agree a hundred percent. Wow. Catherine, thank you so much for being with us. We had, I wanted to ask you more stuff, more questions, but this was so jam packed. We definitely gotta invite you back on again, but, oh, I'd Katherine: love to be back on so much to talk about. I mean, communication runs the world, right?It, it just, everything happens through communication. So there's lots to talk about. Michael: that's true. Yeah. Communication. I really appreciate it though the, a lot of these principles that you, you mentioned here, especially when it comes to new patients and And diving into that, where can our listeners find you if they need to reach out to you?Katherine: Well, they can reach out, through our website, obviously, which is lion speak, l i o n s p e a k.net. the.com is owned by Lions Peak Winery, so if you want wine, we say go there, . But if you want communications training, come to lion speak.net. And, if you go to, patient service skills, the tab there.There'll be a dropdown menu and it'll show you, a lot of the programs we have, uh, an audio download. It's kind of a do-it-yourself, telephone training program, so you can buy that audio download. It comes with a workbook, and your people can listen to it and learn how to do all of this much better.So it's a very affordable, very easy sort of do it yourself. if you, Some ongoing help. We have an annual program that includes that training, but it also includes virtual time with a live trainer, and the Mystery Shepherd calls throughout the year and, you know, more handholding and more, hands on, training for your team.So, lots of different options. we do some onsite visits, uh, if we wanna combine some topics for teams. And, so you can learn a lot, a lot about us there. Michael: Awesome. So guys, that's gonna be in the show notes below, so definitely check that out. And Catherine, thank you so much for being with us. It was a pleasure, and we'll hear from you soon.Thank you.‍‍

We all communicate each and every day. And how we do that has an amazing impact on our team members and our patients. On this episode, I am pleased to welcome Katherine Eitel Belt, CSP, Founder and CEO of LionSpeak Communications Coaching. Katherine focuses on both team-facing and patient-facing communications. This episode explores the importance of always delivering messages from a place of integrity and from a good emotional space as we recognize that we want the best for ourselves and those around us. As dentists, we all want to help people. But when we wear all the hats we need to wear as dental practice owners, we can feel overwhelmed. And then we can get into negative head spaces — or as Katherine says “emotional platforms” — where we suffer from negative thoughts, especially when we need to deliver bad news to employees or patients. However, this episode will help you develop your ability to center yourself before conversations so you can enter them from the platform of trying to make things better for both you and the person to whom you are speaking. You will learn to see your conversations — and change the framework of your conversations — as opportunities to create better alignment for both parties moving forward. Listen now to learn more about the framework for mastering your emotions so you can master your conversations! Highlights from this episode: The need for good communication tools that we can use to shift our emotional platform Best emotions to experience before conversations Goals to have when communicating with others What patients see and hear in the verbal cues when information is delivered to them The reality and proof that situations can look one way and end up turning out much better than expected Recognizing that things “happen for us” as opposed to happening to us What high performers do when mastering their emotions Four reasons people don't do what we want them to do Resources and links mentioned: Katherine Eitel Belt's website: LionSpeak Katherine's Courageous Conversation Support Sheet: https://www.lionspeak.net/leader/ Watch Laura's podcasts on YouTube: Love Your Practice! Laura's email: DrLauraMachDDS@gmail.com Laura's website: LoveYourPractice.net Laura's podcast: Love Your Practice! Laura's TikTok: https://www.tiktok.com/@drlauramach Laura's Instagram: https://www.instagram.com/drlauramachdds/?hl=en To get my FREE class Love Your Employees, text Loveyouremployees (all one word) to 66866 Laura's Facebook pages: Love Your Practice with Dr. Laura Mach Love Your Practice Laura's personal page Thank you so much for tuning in to this podcast! I would love it if you would share it with others and leave a review for others to see! ~ Laura

This talk was given at the Dominican House of Studies in Washington, D.C. as part of the intellectual retreat, "Grace," offered for students and young professionals in the Washington, D.C. area, Sept. 30-Oct. 1, 2022. For more information on upcoming events, visit us online: thomisticinstitute.org. About the speaker: Prof. Adam Eitel is an Assistant Professor of Ethics at Yale Divinity School. Dr. Eitel focuses his research and teaching on the history of Christian moral thought, contemporary social ethics and criticism, and modern religious thought. Dr. Eitel has roughly a dozen books, chapters, edited volumes, and articles published or in progress. These include an ethical analysis of drone strikes and a theological account of domination. His current book project explores the role of love in the moral theology of Thomas Aquinas. A 2004 Baylor University graduate and a Fulbright Scholar at the University of Fribourg, Dr. Eitel received his M.Div. and Ph.D. from Princeton Theological Seminary, completing the latter in 2015.

"Somewhere is better than anywhere." (Flannery O'Connor, as quoted by Wendell Berry in Sex, Economy, Freedom & Community) Today, Christian ethicist Adam Eitel (Yale Divinity School) sits with Matt Croasmun for a conversation on ethics and theolgoy. Eitel is Assistant Professor of Christian Ethics at Yale Divinity School. Together, he and Matt discuss the demands of teaching and learning theology on personal character—holiness even; the relationship between ethics and theology; the locatedness and situatedness and particularity of Christian ethics; and the rooted, framing question, that animates Adam Eitel's writing and teaching: "What sort of life does the Gospel enjoin?"About Adam EitelAdam Eitel is Assistant Professor of Christian Ethics at Yale Divinity School.Show NotesTeaching theology as a vocation"Authority is linked to character"Instruction in holinessThe millennial demand for personal character to matter in academic authorityFormation"I see my work as a professor of Christian ethics as a theological vocation."Millennial entitlement, juxtaposed with vulnerabilityTheology as a lived, embodied enterpriseThe lines between the personal and the pedagogicalProblems for Christian ethicsIt's hard for Christian ethics to stay theologicalCan Christian ethics appropriately express social criticism?"The temptation for Christian ethics to bracket the theological commitments, that fund a specifically Christian moral imaginary."Dichotomy between tradition and critique"So we end up sawing off the branch that we're sitting on..."Declaration of Independence's "All men are created equal." as both the impetus for reform and the object of reform."When we're doing theology, when we're doing ethics, we are always looking backwards in some respect, concatenating texts, bringing their different manners of speaking together and to, in order to see what can now be said on the basis of what's been said, that doesn't require an uncritical attitude toward the text or the social arrangements they endorse."Locatedness and situatedness and particularity of Christian ethics"What sort of life does the Gospel enjoin?"Production NotesThis podcast featured Adam Eitel and Matt CroasmunEdited and Produced by Evan RosaHosted by Evan RosaA Production of the Yale Center for Faith & Culture at Yale Divinity School https://faith.yale.edu/aboutSupport For the Life of the World podcast by giving to the Yale Center for Faith & Culture: https://faith.yale.edu/give

This lecture was given on July 8, 2022 at the 4th Annual Student Leadership Conference on Faith, Reason, and the Mind's Ascent to God. The handout for this lecture can be found here: https://tinyurl.com/bdct2y69. For more information on upcoming events, please visit our website at www.thomisticinstitute.org. About the speaker: Prof. Adam Eitel is an Assistant Professor of Ethics at Yale Divinity School. Dr. Eitel focuses his research and teaching on the history of Christian moral thought, contemporary social ethics and criticism, and modern religious thought. Dr. Eitel has roughly a dozen books, chapters, edited volumes, and articles published or in progress. These include an ethical analysis of drone strikes and a theological account of domination. His current book project explores the role of love in the moral theology of Thomas Aquinas. A 2004 Baylor University graduate and a Fulbright Scholar at the University of Fribourg, Dr. Eitel received his M.Div. and Ph.D. from Princeton Theological Seminary, completing the latter in 2015.

This lecture was given on July 8, 2022 at the 4th Annual Student Leadership Conference on Faith, Reason, and the Mind's Ascent to God. For more information on upcoming events, please visit our website at www.thomisticinstitute.org. About the speaker: Prof. Adam Eitel is an Assistant Professor of Ethics at Yale Divinity School. Dr. Eitel focuses his research and teaching on the history of Christian moral thought, contemporary social ethics and criticism, and modern religious thought. Dr. Eitel has roughly a dozen books, chapters, edited volumes, and articles published or in progress. These include an ethical analysis of drone strikes and a theological account of domination. His current book project explores the role of love in the moral theology of Thomas Aquinas. A 2004 Baylor University graduate and a Fulbright Scholar at the University of Fribourg, Dr. Eitel received his M.Div. and Ph.D. from Princeton Theological Seminary, completing the latter in 2015.

This talk was given on January 29, 2022 at the Dominican House of Studies as part of "Thomas Aquinas on Prayer", an intellectual retreat for the UVA Thomistic Institute chapter. The handout for this lecture can be found here: https://tinyurl.com/3n7ztdwz. For more information on upcoming events, please visit our website at www.thomisticinstitute.org. About the speaker: Adam Eitel is on the Yale Divinity School faculty as Assistant Professor of Ethics. Dr. Eitel focuses his research and teaching on the history of Christian moral thought, contemporary social ethics and criticism, and modern religious thought. Dr. Eitel has roughly a dozen books, chapters, edited volumes, and articles published or in progress. These include an ethical analysis of drone strikes and a theological account of domination. His current book project explores the role of love in the moral theology of Thomas Aquinas. A 2004 Baylor University graduate and a Fulbright Scholar at the University of Fribourg, Dr. Eitel received his M.Div. and Ph.D. from Princeton Theological Seminary, completing the latter in 2015.

This lecture was given on January 28, 2022 at the Dominican House of Studies as part of "Thomas Aquinas on Prayer, An Intellectual Retreat." The handout for this lecture can be found here: https://tinyurl.com/2p8k24zu. For more information on upcoming events, please visit our website at www.thomisticinstitute.org. About the speaker: Adam Eitel is on the Yale Divinity School faculty as Assistant Professor of Ethics. Dr. Eitel focuses his research and teaching on the history of Christian moral thought, contemporary social ethics and criticism, and modern religious thought. Dr. Eitel has roughly a dozen books, chapters, edited volumes, and articles published or in progress. These include an ethical analysis of drone strikes and a theological account of domination. His current book project explores the role of love in the moral theology of Thomas Aquinas. A 2004 Baylor University graduate and a Fulbright Scholar at the University of Fribourg, Dr. Eitel received his M.Div. and Ph.D. from Princeton Theological Seminary, completing the latter in 2015.