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This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Prioritizing ongoing care and continuous patient-provider engagement can significantly improve healthcare outcomes, even amidst uncertainty in the political landscape. In this episode, Jenna Parker, Chief of Staff at Healthie, discusses Healthie's virtual-first EHR platform designed for continuous patient-provider engagement, emphasizing its modular, API-first approach that allows providers to tailor care journeys. She highlights Healthie's extensive reach, serving a wide range of healthcare segments and organizations. Jenna emphasizes the importance of continued innovation and funding in telehealth and behavioral health, regardless of political changes. She also acknowledges the need for healthcare reform and shares insights on JPM Health's best practices, including networking, outreach, and prioritizing comfort. Tune in and learn how Healthie is innovating virtual-first care and the critical insights from JPM Health! Resources: Connect and follow Jenna Parker on LinkedIn. Learn more about Healthie on their LinkedIn and website. Fast Track Your Business Growth: Outcomes Rocket is a full-service marketing agency focused on helping healthcare organizations like yours maximize your impact and accelerate growth. Learn more at outcomesrocket.com
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Our guest: Erica Jain, Co-Founder and CEO at HealthieIn this episode, we discuss: Overview of healthy and what's been going on since August? What are the new verticals within healthcare you've been expanding? How is Healthie helping businesses scale out more quickly? Who do you see as meaningful partners that you have been collaborating with throughout the year and future-facing that you're excited about? Can you share any insights or lessons learned from the experiences of GetHealthy.com over the past year that might be valuable to other entrepreneurs or individuals looking to create their own healthcare platforms? When you're looking at priorities for you coming up, what do those kind of priorities look like and how are those different than what they could have been two years ago? Sponsored by: CM&F GroupTo learn more about Erica and Healthie please use the links below:Erica Jain - Healthie WebsiteAlso, be sure to follow Slice of Healthcare on our social channels:- Website - LinkedIn - Twitter - YouTube - Newsletter
In this podcast, we discuss the importance of taking supplements, where to get them, and which ones to start with. We also talk about the potential risks of taking supplements and how to talk to your doctor about them. We interview a registered dietitian who gives us her insights on the supplement industry and how to choose the right supplements for your individual needs. We also talk to a pharmacist who discusses the importance of getting your supplements from a reputable source. If you're thinking about taking supplements, this podcast is a great place to start. We'll give you the information you need to make informed decisions about your health. Join my Healthie
This month's episode of Tuning In to the C-Suite features Erica Jain, CEO & co-founder of digital health company, Healthie. In this discussion, Jain shared some of the challenges or things to avoid when creating a digital health startup, based on her journey with starting Healthie in 2016. She also addressed some best practices and tools that can help those working toward a digital health startup.
Cavan Klinsky is Co-Founder and CTO of Healthie, a scheduling engagement and Electronic Medical Records (EMR) platform used by healthtech organizations who seek to build long-term relationships with their clients. Will talks to Cavan about providing an underlying infrastructure that other digital healthcare companies use to be able to focus on patient care and not reinventing the technology wheel by providing a scheduling platform, an electronic medical record, and a patient engagement solution–all available via API, via an API-first design as well as through fully branded interfaces. Healthie lets companies get to market faster, scale with less headaches, and provides effective patient care much cheaper than if they tried to build everything themselves. Healthie (https://www.gethealthie.com/) Follow Healthie on Facebook (https://www.facebook.com/GetHealthie/), Instagram (https://www.instagram.com/gethealthie/), LinkedIn (https://www.linkedin.com/company/get-healthie/) or Twitter (https://twitter.com/GetHealthie/). Follow Cavan Klinsky on LinkedIn (https://www.linkedin.com/in/cavan-klinsky-4a630940/) or Twitter (https://twitter.com/klinskyc). Follow thoughtbot on Twitter (https://twitter.com/thoughtbot) or LinkedIn (https://www.linkedin.com/company/150727/). Become a Sponsor (https://thoughtbot.com/sponsorship) of Giant Robots! Transcript: WILL: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Will Larry. And with me today is Cavan Klinsky, who is a part of Healthie, a scheduling engagement and EMR platform used by healthtech organizations who seek to build long-term relationships with their clients. Cavan, thank you for joining me. CAVAN: Thanks for having me on. WILL: Yeah, I'm excited about this. Healthcare is always an exciting topic to talk about, so let's start there. For the people who may not know, tell us about Healthie and what's in store for 2023. CAVAN: Healthie, as you mentioned, provides underlying infrastructure that other digital healthcare companies use to be able to focus on patient care and not kind of reinventing the technology wheel. So we do that by providing a scheduling platform, an electronic medical record, and a patient engagement solution. That's all available via API, via an API-first design as well as through fully branded interfaces. So we let companies get to market faster, scale with less headaches, and provide really, really powerful patient care much more cheaply than if they tried to build everything themselves. WILL: Oh, sweet. Okay, so who is your main audience? Is it the patient, or is it the healthcare provider? CAVAN: Healthie is a B2B company. So we sell basically the software to the digital healthcare organizations that are looking to deliver care, but there's a patient side of the platform. So they're able to onboard their patients. It allows patients to video chat with their provider, message, track goals, view care plans, et cetera. But our customers are the businesses. So before Healthie, people would basically either try to cobble together like eight or nine different solutions to provide the experience they wanted, or they would spend millions and millions of dollars building in-house trying to piece together. But when you look at these different healthcare organizations, 90% of the functionality they're using ends up really being the same. But people were trapped in this build versus buy decision where they were really concerned that they wouldn't be able to have a platform flashy enough for them. But the downside of that was just the cost of building that in-house. So Healthie really changes it from a build versus buy decision to a build and buy. So our customers buy the platform. They are able to launch very quickly. But because we're API-first, they are able to extend the pieces that are most unique to them. WILL: That's really neat. Yeah, one of the most frustrating things I find, especially when it comes to visiting a doctor, is having to call in to schedule an appointment. And I'm like; I just need an appointment; just show me the available times. I want to select it and be a part of that. And so research shows your software takes care of that, correct? CAVAN: Yeah, that's exactly right. And patients really, really love self-scheduling capabilities. When you talk to healthcare providers, if you ask a doctor, hey, why have they not embraced it? It's because they really want this fine-grained control over their calendar. A lot of them are used to calling the receptionist who's worked there for a decade and understands their preferences and how they want things sequenced. And they want this type of appointment able to be scheduled back to back but not this other type. That's kind of really what we enable is we have this almost eye-wateringly long settings page where you can go in there checkboxes, configure things. And what you end up is just this really nice middle ground where patients are able to get that easy, self-schedule experience, not calling anybody, not waiting on hold. But doctors and other medical professionals aren't giving up control over their calendar. So it allows our customers to be able to do a lot of optimization, making sure their providers are fully booked but in a way where for patients, it's a really, really easy experience. And that's kind of a lot of the secret sauce that we offer. WILL: Wow, that's neat. So tell us this, tell us about your background. How did you get started into the healthcare world? CAVAN: So I got started in the healthcare world as I think a lot of people in this space which is I really got started as a patient. I had open-heart surgery after my freshman year of high school. I had eight weeks after that where basically I ended up kind of...I wasn't able to exercise, run around, kind of do most of the things I'd spend summers doing. So I ended up really stuck in a bedroom for most of it. But that whole experience, kind of from prepping for the surgery, having it, recovering, got me really interested in healthcare and also really frustrated at just having a bunch of poor healthcare experiences. And it also really gave me time to start learning a lot about the engineering side of things. So I built my first web application that summer with Rails. So I found a lot of great thoughtbot posts, and I have a ton of respect for thoughtbot as an organization. I've been using Rails ever since. WILL: Wow. That's really neat. I read an article about this. Tell us about your React Native experience because, at thoughtbot, we're trying to get that started. We actually are started, but we're trying to get that same momentum as we have with Rails. CAVAN: So I think with React Native, initially, we were just a web platform. We realized very quickly that to enable a really strong patient experience...patients wanted to be using their mobile device. They don't want to be using a mobile web browser. They want a native application. So we initially launched, and this is maybe six months after we started the company, we launched an iOS app. We realized a couple of months later that we were going to need an Android application. So we had a Swift and an Android application written in Java. We had a server-rendered Rails web application that we expose a very, very limited set of features via a REST API. And it worked out okay, but what we realized from doing that for about a year and a half, two years, was that we were duplicating a lot of work. The iOS app and the Android app were very similar to each other. But we had two separate developers who weren't able to really code review or help out the other. We weren't a large enough company where it made sense for us to have a bunch of iOS developers and a bunch of Android developers. And then we were also duplicating a lot of functionality with this REST API, basically copied the things that we were doing just with server-rendered HTML. So in 2018, we had basically a from-the-ground rewrite of the whole web application, which was kind of a crazy experience. We moved to a single-page application on the web. We switched over to using GraphQL for everything. And then we initially rebuilt our mobile application still using Swift and Java but now on top of GraphQL but really with an eye towards saying, hey, how do we end up getting off of these kinds of very siloed developer experiences and not to something where even if we don't have multiple developers who can do it, at least where developers can help each other out and understand? So a few months after that, we kicked off our React Native rebuild. We built our whole mobile applications in React Native. Ultimately, having gone through a few different React projects, I think it's the only one in my life that kind of went as expected in a positive way. We did the rewrite. It came in on time. The mobile developers, instead of having an iOS and an Android, it was just two mobile developers who were able to help out each other and collaborate. We can have web devs do code review for mobile, and they're able to provide feedback because we use React on the web. So it's definitely not write once, run anywhere, but I do think it's pretty close to at least understand everywhere. And that's been a really, really big thing for us. And then we're still able to bridge out to Swift or to Java for some more of the OS-specific features. WILL: Yeah, yeah, I totally agree. That's the beauty of React Native, especially for your SaaS company. It's a perfect scenario because, like you said, web developers can code review. Sometimes they can even help with the code because it's right along the same lines and everything. So that's really neat. CAVAN: Yeah, and we're able to share libraries, so, like, some of the NPM packages end up being the same. So it's just, yeah, it's been a lot of really, really nice experiences with that. WILL: That's neat. So as the Founder and the CTO, what keeps you up at night? CAVAN: I think what keeps me up at night is primarily for exciting things. We're in this position where we're seeing this huge sea change in how digital healthcare is delivered. Healthie is in this really nice balance where we're a mature company, you know, we're seven years old. We serve thousands and thousands of providers, millions of patients. But we're not like the Epics of the world, that are 35 years old and are just super resistant to change. So we ended up in this kind of nice, sweet spot where we're tech-forward enough and flexible where we can really support these high-end use cases but then also basically mature enough where we have the scalability and the resiliency as an organization to be able to do that. So, I mean, a lot of what I think about is we provide business-critical healthcare, critical infrastructure for a lot of people. And that number continues to grow every day. It needs to work. It needs to work quickly. It needs to work securely. And that's what, a lot of the time, I think about both from a technical perspective and then also as the organization as a whole grows, from a hiring and an organizational structure perspective. So I think you really go from hacking on the codebase day one seven years ago to kind of hacking on the organization as a whole. And that's really where I spend my time and what keeps me up. WILL: That's neat. Wow, that's really cool. So as a first-time founder, tell me this, you've been around seven years. That seems like a long time, so kudos to you for enduring that and sustaining that. That's amazing. What are some of the things that day one when you started the company...if you could look back, what are some advice that you would give yourself to say, hey, don't do this or do this? CAVAN: Yeah, the piece of advice I would give myself is advice we actually received pretty frequently and didn't believe, and then it ended up almost totally derailing the company. WILL: Oh wow. CAVAN: And that's that, you know, both my co-founder and I were first-time founders. I think we're really smart. We're definitely hard-working, you know, very motivated people. And we were really convinced that we'd be able to just do a full-out sprint and never stop sprinting. And we kept on getting told by advisors and investors, "Hey, it's a marathon. It's a marathon." We were like, you know, we're just going to sprint the marathon. That started out okay, and then a couple of years in, we started hitting walls and really realized that you can't sprint a marathon. Startups take way longer than I think founders hope they do or think that they're going to take to develop. Digital health and our healthcare system moves much, much more slower than kind of people think. So especially if you're a founder in digital health, you need to be building both a company and, I think, a personal lifestyle that's sustainable. You need to make sure that the company has money in the bank and can be around for years and years and years. And you need to make sure that your job, your day-to-day, is something that you can also continue to do for years and years and years. So that's ultimately, I think, the most important thing that we're able to tell our customers and something that we've now gotten the company in a position to be in, which is, hey, we're a sustainable business. We're a stable business. We'll be around in 10 years. And that ends up being a huge selling point for us. But definitely, if I would go back and do it again, I would have been smarter about that from day one. I would have avoided a lot of big pain points. WILL: Yeah. It reminds me of when I started in development. I tried that same sprint the marathon, and so many of my co-workers were like, "Slow down, you're going to burn out. You're going to burn out." And it reminds me of that when you say that. CAVAN: Yep. And everybody thinks they're invincible, and then you realize occasionally you're not. And then also you look at it from hindsight, and you're like, well, the code I was writing between 2:00 a.m. and 6:00 a.m. every night for three months was not the best code. WILL: [laughs] CAVAN: And once you get to a point when you get some breathing room, it's almost that you got to go slow to go fast type things where a lot of these best practices, having really good test cases, having good CI, having good work-life balance for employees I do think on a long-enough timeline actually allows you to go much, much, much faster versus just trying to crunch the whole time. WILL: Totally, totally. I can't tell you how many bugs that I fixed that I was sitting down for hours and hours. I go on a 15-minute walk, and I solve it in the first 5 minutes. CAVAN: Yeah, absolutely. I literally, I mean, if I get stuck on something, you know, I just end up doing too much coding. But if I ever really, really get hung up, whether it's coding, or design, or anything like that, I'm like, at this point, I'm a cognizant of the pain. I'm not making progress. I'm spinning my wheels. I'm getting more and more frustrated with everything happening on my laptop and, like, exactly as you mentioned, go walk around the block. Come back, and you have that eureka moment pretty frequently. WILL: Definitely, definitely. MID-ROLL AD: Are you an entrepreneur or start-up founder looking to gain confidence in the way forward for your idea? At thoughtbot, we know you're tight on time and investment, which is why we've created targeted 1-hour remote workshops to help you develop a concrete plan for your product's next steps. Over four interactive sessions, we work with you on research, product design sprint, critical path, and presentation prep so that you and your team are better equipped with the skills and knowledge for success. Find out how we can help you move the needle at: tbot.io/entrepreneurs. WILL: You kind of mentioned it, mental health. And I was listening somewhere where you said, "It's not about doing 100-hour weeks, every week, every week, every week." So for Healthie, what are some of those things that you have implemented to stay healthy, to be able to run the marathon and not burn out? CAVAN: I loved startups and entrepreneurship stories growing up. I would read TechCrunch and Hacker News and all this stuff and Twitter. It's gotten a little better, but there's still really this pervasive mentality of like, you know, I used to have my background computer screen was, you know, "Work like somebody's trying to take it away from you 24 hours a day," which is a Mark Cuban quote. And just all these things where if you're not doing the hustle porn, if you're not putting in the 100-hour weeks, you're not a real entrepreneur. You're not going to build a good business, like, you're going to lose out. I had really, really taken that to heart. And that kind of goes back to the sprinting a marathon piece where eventually, in 2018, it's like, well, this is not really a sustainable thing. And for us to build a sustainable, long-lasting business, for us to have the impact that my co-founder and I and the rest of the people in the company wanted to have, you need to build really a sustainable business and a sustainable lifestyle. So I think at Healthie, or what I generalize to other companies, is the number kind of day one thing is how was the company funded? Because that ultimately drives a ton of what is determined to be sustainable. We've been lucky enough where we've had this interesting fundraising story. We raised a million dollars to basically build a related but kind of more narrow in scope business. I realized pretty quickly that that was not going to be some huge venture-scale success that we would not be able to raise more money. We were profitable for years and years and years, kind of rebuilt the whole platform, and got into this much, much larger space. And we did last year raise another 16 and a half million dollars. But one of our most important questions, when we raised that money, was, hey, we need to find investors that are long-term aligned. We weren't looking for people looking to flip their equity in a year. We weren't looking for people who are going to push us to grow at all costs and not look at spending or how we were growing. We just wanted growth, growth, growth. So we found investors that were really, really aligned with our long-term vision for the company. We still look at cash very, very closely. The Slack message I'm going to look out for most every week is our VP of finances, like, our breakdown on our cash flows, so I keep a very close eye there. And then really build a business that people want to pay for and use. And, at this point, we have 80-something people. Payroll is getting more and more substantial, but that's all offset by our customers and their revenue, and that is really what's sustainable. And so that's more the finance side of things. And then, as far as the company as a whole, I mean, being super cognizant that having crunch time is not a good thing. It's not a feature; it's a huge bug. When we agree to projects, we're making sure that we're planning things out. We're leaving breathing room where we're not asking employees to work crazy hours. We're not burning employees out. We're not burning ourselves out. And it's not not working hard because it's still working hard, but it's working hard in a very smart and focused way that is less all-consuming. I think also as a boss, just being a decent person. If people have life events that pop up, if people have crises, and people have things they need to deal with, you know, work is incredibly important. I love what I do. I think about it all day. But there's a life outside of work, and making sure that we're allowing employees to have time for that, once again, is really important for long-term sustainability. WILL: Wow, that's really neat. That's really neat. And yeah, I totally agree with that. That sounds like a great company. And I think that's the building blocks of what it takes to start the company. So that's amazing. What are some of your accomplishments? I love for my guests to come on and brag about themselves. I know you said that you've been around seven years. You just raised $16 million. You have about 80 employees. That's amazing. What are some of the things that we don't know? Would you like to share anything with us? CAVAN: I mean, look, I started Healthie as a freshman in college. I dropped out to work on it full-time, so Healthie has been my whole career. And I think to go on a bit of a bragging rant; Healthie has had a lot of success so far. But my co-founder and I always like to joke we're halfway into being a 13-year overnight success. So when I like to brag, I like to brag partly about what Healthie is doing. But what Healthie does is enable other companies. So I really like to brag about what those other companies are doing. Companies using Healthie have raised over $2 billion in venture. We're supporting millions and millions of patient lives. We're supporting thousands and thousands of providers. We've seen people go from two founders in a venture studio up to these massive hundreds and hundreds of people organizations, and we do it not just in one space but in a big range of spaces. We're doing it in weight loss, behavioral health, addiction treatment, sleep, other kinds of mental health areas, chronic pain. And the type of care that we're enabling people to provide is proactive. So we're having people treat obesity, not a heart attack, diabetes, not an amputation, addiction, not an overdose. And ultimately, what I really, really think that does is that's enabling kind of this sea change in how healthcare works in this country where the more proactive we get, the less people end up in hospitals. The cheaper healthcare is, the more efficient healthcare is, the better patient experience patients receive, and ultimately, the better healthcare they receive. So that's really what I like to brag about because, ultimately, we are kind of that core infrastructure layer that's enabling a lot of that. WILL: Wow, that's really neat. I can't remember the name of the guy that said it, but he said there are usually three Ps, and most companies struggle with one. So it's people, products, and processes, and mostly people struggle with the processes. And it sounds like Healthie is able to help people, medical providers, with that process and to kind of say, hey, let me take that. That may not be your strong suit, so you can go and do your product and the people and stuff like that. CAVAN: Yeah, what I really say is when you think about what makes kind of these digital healthcare companies unique, a lot of time, it's a new insight or a new type of care model. They want to combine a newly approved FDA drug that's really effective with a series of coaching encounters in a different sequence than people have been doing with really great educational content, et cetera. We see all these different care plans in all these different areas, and they end up unique to the company and then even to patients within the company. But to be able to deliver that care plan, there are so many kinds of table stakes things you need that I really describe as boring, difficult, and non-differentiated and can only really negatively impact the company. If you have an appointment with your doctor and the video call works, you're not necessarily thinking more highly of the doctor, but if it doesn't work, if it's a shitty piece of software... WILL: [laughs] CAVAN: If you're not able to connect, then suddenly you think a lot worse of them. And these things are hard; getting reminders out in the right time zones, handling daylight savings time, running servers 24/7 with great uptime. These things are non-trivial, but you need to be able to do them just to be able to get to like the 5% that really makes the business unique, which is the unique care model. So that's kind of really what we enable. So yeah, I would say it's a lot of the process. It's a lot of those kinds of table stakes infrastructure but in a way that's flexible enough where they're not having to sacrifice those unique insights that they have. WILL: Yeah, that's really neat, really, really neat. I want to shift a little bit, and I read this in a blog, so companies have been getting in trouble for data sharing. That's been the big thing right now. And I think it was your CEO that said, "Data is our customers' data; it's not Healthie's data. And that is true day one, and it's true today." Tell me more about that. Tell me kind of the outlook of Healthie with customers' data. CAVAN: So ultimately, I think one of the things going back to sustainable long-term success is around aligned incentives. So we need to make sure that the business we're building, the way we make money, the way we succeed as a company is aligned with the way our customers succeed. And when you think about it from a data perspective, our customers are the businesses. We help them deliver care. We have, as I mentioned, millions and millions of patient lives kind of all these visits, outcomes, et cetera. And hypothetically, you could say, try to build a business where you don't really sell the software. You give it away very cheaply, but you retain rights to the data. And then you package that, anonymize it, and sell it to pharma, or whatever, and just kind of use it really as a data platform. And I think definitely there have been EHRs out there who have done similar approaches or at least thought they would. And ultimately, why it's so bad, or at least why we think it's so bad is because it's a fundamentally different incentive. At that point, your customers are no longer your customers. Your customers become the product, and your customers' data becomes the product. And there are some cases if you're running a free social media site, well, maybe that's the way you have to run it. What's really great about what we do is we're selling underlying software to really successful businesses that build great companies, make a lot of money, and are more than happy to pay subscription fees for that. And then, once you're in that really enviable position, it's not worth muddying the water with anything that misaligns those incentives. So we've been very, very clear from day one that we don't provide healthcare. We are not a data play. We are a software infrastructure company. That's what we do, that's what we're great at. That's what we focus on, and we don't mess with the other stuff. WILL: That's amazing. I love that. One of the other big things, especially in healthcare, digital healthcare, have been online threats and things like that. Tell me a little bit about that. How are you keeping your company safe from those online threats? CAVAN: Ultimately, one of those things where let's say all our customers try to build their own stuff, they don't have the resources. They don't have the know-how. They don't have the focus. And you end up even if they have the functionality, who knows how good that security is? So one of the benefits we offer companies is, going back to one of the things we have to be really, really good at, is security. So Healthie is a secure platform. We're HIPAA compliant. We're SOC 2 Type 2 compliant. We're audited by a third party on both of those. And it's something that we think a lot about ourselves, but it also becomes a big benefit to our customers. So if you're a brand new startup and you're trying to sell to a major hospital system, and we've seen this a lot, like, very often, they'll have myself or another security-focused person on Healthie on the call. And we enable them to have good answers to these questions because we're the ones running the servers. We're storing the data. We are already making these good decisions. We have best practices in place and have these accreditations and certifications. And that enables our customers, once again, to focus on delivering care and not in reinventing the security wheel. So it's a big thing we think about. We're talking about security constantly here at Healthie, you know, always running kind of 24/7 compliance tools, always making sure that we're improving our security posture. But ultimately, we do it so that our customers need to worry less about it. And it is one of the...going back to the things that, you know, we don't mess with data. We do worry a lot and think a lot and do a lot around security. WILL: That's amazing. Awesome. Love it. I want to close on this: what does Healthie have coming up, anything exciting coming up in the next year? CAVAN: I mean, I'm excited every day when I see our customers expanding when I see the new customers we're talking to. I mean, I think, really, we've been doing the same thing, just at a larger and larger scale, for the past seven years. And our goal for 2023 as a company, and we talk about this a lot internally, is to go from startup to scaleup. So at the end of 2023, if I look back ten months from now and say, hey, what did we set out to do? What did we accomplish? It's did we continue to build the best team? Did we continue to build the best product? Did we continue to provide the best customer experience? And are our customers seeing a lot of success on the platform? And it's not like there's a new product line to enable that. You're not going to have some silver bullet that's going to change the dynamics. But it's really we just want to take what we're doing that we're doing a really good job of and just do that on a higher scale. So that's really what we're thinking about for 2023. WILL: I love it. Sometimes just being consistent is the way to go, so I love that. CAVAN: Yeah, you got to show up. Look, I used to wrestle. The way you become a good wrestler is not by knowing 800 wrestling moves. It's by knowing five moves and practicing them every day over and over again for years, and that's true of a lot of sports. It's true with startups. It's just consistent focus and having an aligned mission at the company. Really, really focused on pushing the ball forward every day, day in, day out, is just so, so important. And that's really what we do here. WILL: I love it. Love it. Love it. Is there anything that we didn't cover that you would like to share with the audience? CAVAN: I think if you're a company building in the digital health space, if you care about having these strong relationships with your patients, definitely check us out; we're gethealthie.com. Healthie is with an I-E. And then love talking to startups, love talking digital health, and always happy to talk. WILL: You can subscribe to the show and find notes along with a complete transcript for this episode at giantrobots.fm. If you have questions or comments, email us at hosts@giantrobots.fm. You can find me on Twitter @will23larry. This podcast is brought to you by thoughtbot and produced and edited by Mandy Moore. Thanks for listening, See you next time. ANNOUNCER: This podcast is brought to you by thoughtbot, your expert strategy, design, development, and product management partner. We bring digital products from idea to success and teach you how because we care. Learn more at thoughtbot.com. Special Guest: Cavan Klinsky.
Cavan Klinsky is the Chief Technology Officer & Co-Founder of Healthie, where he spearheads the development of the company's comprehensive white-label and API platform, empowering health and wellness professionals to grow their businesses and build digital-first relationships with clients. He works closely with Healthie's startups to integrate into other tools used in the growing digital health ecosystem. From writing the first line of code to scaling an application that powers millions of requests each day, Cavan has built Healthie's strong, scalable foundation that powers digital health's future. A self-taught developer from an early age, Cavan has freelanced for different startups, small businesses, and non-profits with a focus on building minimum viable products, and during high school co-founded Gevva, the “First Search Engine to Focus on Getting Things Done”. Cavan completed his first year of college at the University of Pennsylvania, where he met his Healthie co-founder, before dropping out to build Healthie. Connect with Behind Company Lines and HireOtter Website Facebook Twitter LinkedIn:Behind Company LinesHireOtter Instagram Buzzsprout
Erica Jain started Healthie in 2016, when she was a first-year student in business school. For the last several years she's been building a company that builds infrastructure for the next generation of digital health. As you can imagine, the pandemic radically increased the need for what Healthie provides.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.
This week, we're super excited to get to know Erica Jain, CEO and Founder of Healthie, infrastructure for next generation digital health organizations that offer virtual-first care. Healthie's API-first and fully brandable suite of solutions - EMR, coaching platform, scheduling software, and patient engagement - enable healthcare builders to launch and scale best-in-class experiences for their members and quickly scale a provider network. Currently, more than 2,000 organizations use Healthie's services and organizations that use Healthie work with more than 2 million patients on the platform. Erica shares about Healthie's early founding days in a business school classroom (staying focused on the prize, skipping a Brazil trip to pursue Healthie 24/7), building customer love and scaling to thousands of providers, valuing a pathway to profitability (before it was cool in 2022), and the power of collaboration with other tech players in the quickly-evolving healthcare infrastructure industry.
In this episode (and Jing's last for The Pulse!) we are excited to feature Erica Jain, the Co-Founder & CEO of Healthie. At Healthie, Erica empowers health and wellness organizations to launch & scale their businesses and build long-term relationships with their clients to deliver personalized, preventative care. Healthie is an API-forward platform that allows companies to build the back-office infrastructure systems necessary to support patient-centric operations. Healthie uniquely enables companies to effectively dispense longitudinal care. Healthie recently raised $16.5M in Series A funding in a round led by Velvet Sea Ventures with participation from Greymatter Capital, Watershed Capital, and Builders VC. We discussed: Designing a solution to support longitudinal care coordination between patients and their care teams, improving upon the legacy healthcare infrastructure systems geared towards one-time episodic care. Healthie's API-first, out-of-the-box offering enables healthcare companies of any size to focus their resources on developing their core product without sinking resources into creating complex backend systems. The importance of operational excellence for healthcare startups and continued interest from venture capital firms and other investors to accelerate innovation across the healthcare industry.
Our guest: Erica Jain, Co-founder & CEO at HealthieIn this episode we discuss: Jain's background Healthie's founding story An overview of Healthie Why digital health needs better infrastructure Healthie's role in building better infrastructure for digital health What's next? Sponsored by: CM&F Group (www.cmfgroup.com)To learn more about Healthie please use the links below:- Website - LinkedInAlso, be sure to follow Slice of Healthcare on our social channels:- Website - Facebook - LinkedIn - Twitter - YouTube - Newsletter
This episode's Community Champion Sponsor is Catalyst. To virtually tour Catalyst and claim your space on campus, or host an upcoming event: https://www.catalysthealthtech.com/ (CLICK HERE) --- Understanding firsthand the importance of preventive healthcare after undergoing a crucial operation in high school, our next guest has made it his mission to solve this core pain point for the industry. As the paradigm in healthcare delivery shifts, it's time for the industry to answer the call of what people are demanding and seeking for their care. Cavan Klinsky, CTO of Healthie, joins us to discuss the company's white-label and API platform, which serves as the underlying infrastructure for digital health companies and health and wellness organizations striving to deliver accessible, digital-first healthcare. Join us to learn how Healthie's HIPAA-compliant software is elevating telehealth business management so healthcare providers everywhere can focus on offering a preventative, personalized care experience that leads to better health outcomes. Let's go! Episode Highlights: How Cavan met his co-founder and got involved in the health and technology space. Healthie's mission to help power the digital health revolution. What the pandemic did for Healthie and the greater virtual health movement. How Healthie's platform will help scale virtual care initiatives so they can focus on delivering high-quality healthcare. About Our Guest: Cavan Klinsky is the Chief Technology Officer & Co-Founder of Healthie, where he spearheads the development of the company's comprehensive white-label and API platform, empowering health and wellness professionals to grow their businesses and build digital-first relationships with clients. He works closely with Healthie's startups to integrate into other tools used in the growing digital health ecosystem. From writing the first line of code to scaling an application that powers millions of requests each day, Cavan has built Healthie's strong, scalable foundation that powers digital health's future. A self-taught developer from an early age, Cavan has freelanced for different startups, small businesses, and non-profits with a focus on building minimum viable products, and during high school co-founded Gevva, the “First Search Engine to Focus on Getting Things Done”. Cavan completed his first year of college at the University of Pennsylvania, where he met his Healthie co-founder, before dropping out to build Healthie. Links Supporting This Episode: Healthie website: https://www.gethealthie.com/ (CLICK HERE) Cavan Klinsky LinkedIn page: https://www.linkedin.com/in/cavan-klinsky-4a630940/ (CLICK HERE) Cavan Klinsky Twitter page: https://twitter.com/klinskyc (CLICK HERE) Clubhouse handle: @mikebiselli Mike Biselli LinkedIn page: https://www.linkedin.com/in/mikebiselli (CLICK HERE) Mike Biselli Twitter page: https://twitter.com/mikebiselli (CLICK HERE) Visit our website: https://www.passionatepioneers.com/ (CLICK HERE) Subscribe to newsletter: https://forms.gle/PLdcj7ujAGEtunsj6 (CLICK HERE) Guest nomination form: https://docs.google.com/forms/d/e/1FAIpQLScqk_H_a79gCRsBLynkGp7JbdtFRWynTvPVV9ntOdEpExjQIQ/viewform (CLICK HERE)
Laurie McGraw is speaking with Inspiring Woman Erica Jain, CEO and CoFounder of Healthie. Erica created Healthie back when she was in business school. She is someone who cares about leaving the world ...
Erica Jain is the Co-Founder and CEO of Healthie, a software as a service (SaaS) platform and family of APIs that allow healthcare providers to move more easily to a digital environment to interact with patients. Erica explains, "Healthie serves organizations in over 25 specialties and verticals and healthcare. We got started in the nutrition and behavioral health space, and we have thousands of dietitians and health coaches that use our platform to deliver longitudinal care. We also work with digital healthcare startups, universities, and grocery stores, all of whom are popping up in scaling these virtual first experiences." "The beauty of the problem that we solve is that companies are able to come to us, save two years and millions of dollars to prop up and scale the virtual care delivery. And by virtue of us having both an out-of-the-box solution, but coupling that with an API first experience means that really, we're able to see our organizations get started with us, experiment with us, and figure out how they want to deliver clinical care and clinical outcomes. They can also leverage our API to create, over time, those pixel-perfect experiences that they want to deliver to their clients." @GetHealthie @EricaAJain #DigitalHealth #MedTech #SaaS #VirtualCare #Startups #Healthcare gethealthie.com Listen to the podcast here
Erica Jain is the Co-Founder and CEO of Healthie, a software as a service (SaaS) platform and family of APIs that allow healthcare providers to move more easily to a digital environment to interact with patients. Erica explains, "Healthie serves organizations in over 25 specialties and verticals and healthcare. We got started in the nutrition and behavioral health space, and we have thousands of dietitians and health coaches that use our platform to deliver longitudinal care. We also work with digital healthcare startups, universities, and grocery stores, all of whom are popping up in scaling these virtual first experiences." "The beauty of the problem that we solve is that companies are able to come to us, save two years and millions of dollars to prop up and scale the virtual care delivery. And by virtue of us having both an out-of-the-box solution, but coupling that with an API first experience means that really, we're able to see our organizations get started with us, experiment with us, and figure out how they want to deliver clinical care and clinical outcomes. They can also leverage our API to create, over time, those pixel-perfect experiences that they want to deliver to their clients." @GetHealthie @EricaAJain #DigitalHealth #MedTech #SaaS #VirtualCare #Startups #Healthcare gethealthie.com Download the transcript here
One of the most informative interviews to date, your boys sit down with Tricia; the Founder of Buffalo Nutrition and Dietetics, and Noelle who is a Registered Dietitian specializing in Neurological and Regenerative nutrition. In the future, we will have each one of the Registered Dietitians on their own episode, so we can all collectively learn how important nutrition is in all of our lives. Sign up for their Patient Portal: https://secure.gethealthie.com/users/sign_up/?role=patient&code=707230Download their App "Healthie" in the Apple App Store or Google Play Store. As always, please subscribe to our YouTube Channel, it really helps us grow as a podcast which in turn helps the businesses we promote! Leave a like comment, and subscribe. New videos every Monday, Wednesday, and Friday!Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
Charles Hudson, Managing Partner and Founder of Precursor Ventures, talks about how he founded Precursor Ventures and why he is unafraid to back unproven first-time entrepreneurs. Charles gives useful tips for founders embarking on finding product-market fit, and shares his thoughts on bridge funding.In this episode, you'll learn:[3:57] Starting early in venture capital as an undergraduate; what you enjoy, and what you miss[8:49] Why Precursor is unafraid to back unproven, first-time entrepreneurs[11:50] $1m pre-seed funding can quickly vanish due to lack of clarity on the product-market fit.[16:26] How bridge funding can be helpful to entrepreneursNon-profit that Charles is passionate about: San Francisco-Marin Food BankAbout Guest SpeakerCharles Hudson is the Managing Partner and Founder of Precursor Ventures. For more than three decades, Charles has made seed-stage investments in startups in the internet and mobile spaces. Prior to founding Precursor, he identified investment opportunities in mobile infrastructure, mobile applications, and marketplaces as a Partner at Uncork Capital. Before that, he co-founded Bionic Panda Games (a mobile games startup), held business development roles for Gaia Interactive, Google, and Serious Business, was a Product Manager for IronPort Systems, and worked at In-Q-Tel, CIA's venture capital fund.About Precursor VenturesPrecursor Ventures is a Silicon Valley-based venture capital firm that seeks to invest in a company's first round of institutional investment and focuses on investments in B2B software applications, B2C software and services, and connected hardware. Precursor's portfolio includes: AnyRoad, Afriex, Arternal, Ascent Autism, Bloom, Bobbie, Documate, Nomad, Encantos, Healthie, Knack, Sagelink, and Zeta.Next Week's EpisodeComing up next week in Episode 74, we welcome a special guest, Heather Harnett, CEO and Founding Partner of Human Ventures, to talk about how she identifies ‘futurists' to back them until the market sees their value.Subscribe to our podcast and stay tuned for our next episode that will drop next Tuesday. Follow Us: Twitter | Linkedin | Instagram | Facebook
Practice management platforms (also called EMR, EHR or telehealth) have been one of the BEST innovations in the private practice healthcare space. No longer do dietitians or nutritionists have to try and piece together different platforms to create efficient systems in their practice, now it's all in one place! In this episode, we compare the features, pricing and compliance of some of the most common platforms, including Nutrium, Practice Better, Healthie, Kalix and Jane.app. Websites Linked (some of these are affiliate links, meaning that DSC will get a commission if you purchase a membership through them): Nutrium - use code KRISTA25 to get a 14-day free trial and a 25% discount on your subscription Practice Better Healthie Kalix Jane.app Check out the blog post that we've written on this topic here.
Delivering your coaching program to clients doesn’t have to be complicated or overwhelming. Cathy shares the tools and cost-effective resources The Health Coach Group uses to provide support to online health coaches. In this episode, Cathy discusses Why some community programs are delivered through Facebook Features of The Health Coach Group’s platform for membership programs Suggestions for emailing and delivering your program How The Health Coach Group can help with your program Memorable Quotes: “We created a new platform that can be on your own hosting company that uses a membership plug-in. We can load all your programs from us on it when you order the membership site.” “You don’t want to download these programs and clog up your computer...you want to keep it on the cloud.” “Those are different ways to deliver your programs. You want to sit down and think it through because it’s an investment and you want to do it the easiest way possible.” Mentioned In This Episode: Facebook Facebook Groups Membership Site MemberPress Dropbox AWS Amazon Infusionsoft AccessAlly Healthie Links to resources: Health Coach Group Website
Elizabeth Stark, Lifestyle Initiative Manager, Registered Dietitian, Weis Markets, and Kathryn Long, Healthy Living Coordinator, Registered Dietitian, Weis Markets, with mindfulness during a pandemic, tips to stay hydrated this summer, why plant-based eating is here to stay, the benefits, and how to incorporate it into your week, the Healthy Bites podcast, Healthie and their virtual mini sessions.
Elizabeth Stark, Lifestyle Initiative Manager, Registered Dietitian, Weis Markets, and Kathryn Long, Healthy Living Coordinator, Registered Dietitian, Weis Markets, with mindfulness during a pandemic, tips to stay hydrated this summer, why plant-based eating is here to stay, the benefits, and how to incorporate it into your week, the Healthy Bites podcast, Healthie and their virtual mini sessions.
Even before people had to stay at home (most of us anyways - thank you, key workers,
Dr Femida Gwadry-Sridhar is the Founder and CEO of PulseInfoFrame; a company that builds collaborative communities to enable the best value healthcare and cures for cancer and rare diseases. As founder and CEO of PulseInfoframe, Femida has an extensive background as a pharmacist, epidemiologist and methodologist with over 25 years of experience in clinical trials, disease registries, knowledge translation, health analytics and clinical disease outcomes. Femida's brain child is a cloud-based healthcare data insights solution called Healthie which is a state of the art analytics and visualisation platform built on the backbone of a dynamic registry. Healthie enables the integration of clinical, imaging and histopathology data as well as patient reported outcomes and natural histories.  Over her 25 year career, Femida has obtained more than 10 million dollars in funding for research, has published in top tier journals, and worked along-side the best in the world of medicine and business. During this conversation, Femida chats with Pete about patient reported outcome measures, patient reported experience measures (PROMS and PREMS), clinical trials, and the use of health data.
Erica Jain is the CEO of Healthie, the practice management and telehealth platform for nutrition and wellness professionals. Prior, Erica worked in the healthcare practice of the Boston Consulting Group and on the nutrition team of the Clinton Health Access Initiative in East Africa. Erica completed her undergraduate degree with honors in Health Disparities at Duke University and her MBA from the Wharton School at the University of Pennsylvania.She comes on the show to talk about the evolution of nutritional care in America, the reactive to proactive shift happening and what this means for each individual consumer of the healthcare system. Show notes: Healthie's Platform Measure What Matters- chapter in the The Art of Health Hacking blog.gethealthy.com — for free resources Albert Einstein quote: “sometimes what matters most can’t be measured and what’s measured doesn’t matter” Hará Hachi Bu - Japanese phrase for quit eating when you're 80% full Quotes:23:15 - 23:22 - “It’s all about moderation and balance. You don’t have to have it all figured out but have it be something you work toward everyday.”27:15 - 27:21 - The importance of nutrition and living a healthy lifestyle cannot be overstated for long-term health and longevity.”
Thank you for joining me on another episode of Health Coach Conversations! I am joined by Amanda Foti of Healthie for another insightful episode where we dive into the secrets behind making money online with an online health coach program. We are excited to share this episode with you, because we really break down and walk you through what you need to get setup for an online business, and how to incorporate online programs into your business model. Get ready for a full run down, because this episode is full of valuable knowledge for you to grow your online business! In this episode Cathy talks about the following: Tools to use when building an online business. Making money online with an online coaching program. 6 steps to building a business online. How online programs help both you AND your enrolled clients. Creating and offering online programs helps not only you build your business and have consistent income - but it also benefits your clients as well. Offering online programs and groups that are specifically targeted for your ideal clients give them a space to focus on themselves and their issue, as well as offering up a multitude of resources to them, and often an online space to seek support. You can help so many more people at a time with an online program or group than you can one on one, and in a program or group all the people you’re helping can also be a great support network for each other while in the program. 6 Steps to Building a Business Online Know your scope of practice and what is required. Make a new business plan - no matter where you are in business currently. Marketing - you’ll have to be able to market online and set it up for automation. Have a website. Support ideas and accountability. Programs that are deliverable to your customers. Things Mentioned In This Episode: The Inner Circle Links to resources: Health Coach Group Website Healthie
Welcome back for another great episode of Health Coach Conversations! Today I invited Amanda Fonti to the show to talk about how online platforms can be a powerful tool for both health coaches and their clients. Specifically we look at Healthie - an online platform that all health coaches should take a look at! In this episode Cathy and Amanda talk about the following: What Healthie is all about! Who Healthie is for. How Healthie different than other platforms out there. Customer and Client Support at Healthie. How Healthie helps keep clients engaged. So many things have moved to an online world - health coaches included, so having a powerful online platform that can handle all aspects of your business is extremely important. Healthie is the perfect tool for that! Healthie offers health coaches a unique and seamless way to connect with their current clients and expand their business in the online realm. Healthie helps you to connect with more clients, impress & engage your current clients, and make your health coaching business run smoothly for everyone. Links to resources: Health Coach Group Website Healthie Eat Fit Live - Amanda Foti
This moment in time is unique for health and wellness coaching. Technology is advancing at unprecedented speeds, presenting a unique opportunity for coaches to leverage these advancements for improving the coaching process. Angela Singer joins the show to discuss how wearable tech, virtual reality, augmented reality and the platform Healthie all will be used to transform the experience that health coaches and their clients currently share and how it can advance health and wellness.
Amanda Foti joins the show from NYC! She’s the Director of Growth at Healthie, and also runs a private practice with the Healthie telehealth platform. This episode is a deep dive into telehealth—how to work with clients virtually, legally. We talk about how we got into virtual counseling, startup experiences, and of course, dietetic internship advice. If you want to give the Healthie platform a try for your private practice (even if it’s just a side hustle!), mention RD Real Talk during registration or use the following link for a $70 discount: http://www.gethealthie.com?afmc=zad Resources mentioned in the show: State Telehealth Laws and Reimbursement Policies (compiled by the nonprofit nonpartisan Center for Connected Health Policy) Healthie AND’s eatrightPRO Telehealth resources Amanda Foti, MS RDN | EatFitLive.com and @RD_Eats on Instagram
This week, Co-founder & CEO Erica Jain talks about how a massive void in the market led her to create Healthie -- an all-in-one, HIPAA-compliant platform for nutritional healthcare. Erica's out-of-the-box approach to client acquisition, and what led her down that path, provide great insights for entrepreneurs in any market. Music edited from 'Something Elated' by Broke For Free. freemusicarchive.org/music/Broke_Fo…mething_Elated From the Free Music Archive. CC Attribution 3.0 Produced by Rachel James. Positively Gotham Gal is proud to be made in NYC.
Today we are spotlighting Claire Heaslip of All Things Healthie. All Things Healthie is an early stage health & fitness app - think Etsy for health & fitness. This episode is powered by UpGuard.com, UpGuard's discovery engine brings visibility to complex IT environments, enabling teams to quickly identify risk, confirm compliance and make business safer. Connect with us at womenintechshow.com. Tweet @womenintechshow and @EspreeDevora