Hospitality Meets... with Phil Street

Guests: Emma Sharma, Meghan Ellis Smith, Fernando Odio, Chelsy Rafael, Isabelle White – aka Team ZenithHost: Phil StreetWhat's Inside:The Edge Hotel School students who beat the Swiss at their own gameFrom cruise ship dreams to CEO goalsThe EM Cup – Europe's most competitive hospitality battlePublic speaking disasters, bonding breakthroughs, and backstage mind gamesHow Team Zenith went from forgotten intro to unforgettable championsA story of belief, banana-shaped confidence curves, and near-chokehold celebrationsTopics Covered:How each student found their way to hospitality (spoiler: not one dull route)Why public humiliation at a student conference was actually a blessingWhat it takes to pitch to 500 people and survive a Dragon's Den Q&AThe intense selection process (TikToks, debates, interviews – they did it all)The Triangle Hands legend and branding brilliance of Team ZenithWhy realistic ideas beat Swiss-level fantasy pitchesHighlight Moments:“Alex said if we didn't win, he'd quit his job.” “We told the other teams we had no idea what we were doing. Classic mind games.” “I said we were going to win… but I completely forgot my lines!” “Winning felt amazing. Nearly died from a celebratory hug, but amazing.” A massive thank you to the Edge Hotel School (And previous guest Adrian Martin) for setting this up. Hospitality Meets sends heartfelt congratulations to Team Zenith for this extraordinary achievementEnjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Episode Summary:In this lively and insightful episode of Hospitality Meets, I sit down with the incredible Bernadette Gilligan, General Manager of Conrad London St. James. From humble beginnings in hospitality to leading one of Hilton's most prestigious luxury hotels, Bernadette shares her journey with humour, wisdom, and a few unexpected twists along the way.Expect career-defining moments, leadership insights, and a deep dive into the camaraderie that makes hospitality such a unique industry. Plus, find out why she turned down The Ritz, what it's like to host Ed Sheeran's afterparty, and how she once had to evacuate an entire hotel in the middle of a crisis!Key Takeaways:The Hospitality Bug Starts Early – Bernadette's love for hotels began at just six years old, inspired by her father's work in the industry.Lessons from a Hairdressing Salon – Her mother's business taught her the importance of customer service, loyalty, and front-of-house charisma.Leadership & Crisis Management – The day the power went out at Hilton Manchester Deansgate, and how teamwork saved the day.The Power of Camaraderie in Hospitality – How competition takes a backseat when the industry comes together.Hosting Icons & Learning from the Best – From Ed Sheeran's afterparty to rubbing shoulders with football legends.Hospitality as a Career Choice – Why it's an industry full of opportunity for those with passion and drive.Memorable Quotes:"Sometimes you're not there for the job—you're there for something else. You just might not know it yet.""I grabbed my lipstick, two phones, and my keys—and that was the last time I saw my office for two days.""We all try to grasp control of our destiny, but stuff happens. You just have to roll with it.""Hospitality allows you to build a serious career while having an awful lot of fun."Connect with Us:Like what you hear? Subscribe to Hospitality Meets for more inspiring stories from industry leaders!Final Thoughts:Bernadette's story is a testament to the power of determination, adaptability, and the human connection that makes hospitality truly special. Whether you're in the industry or just love a great career story, this episode is packed with insights, laughs, and a reminder that hospitality is more than just a job—it's a way of life.The GuestGeneral Manager at Conrad London St. James, Bernadette has worked for Hilton since 1990 (2-year break '95-'97) and has always been based in UK. Her first General Manager role was at Hilton York in 2001. Her favourite assignments have been opening Hilton Manchester Deansgate as the General Manager in 2006 (Her hometown) and turning around the fortunes of the newly opened Hilton London Wembley in 2014. Bernadette feels she has been very fortunate in her career as hospitality offered her so many growth opportunities. It is truly a fantastic industry to be part of.Show PartnersA big shout out to Today's show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to

In this lively and laugh-filled episode of Hospitality Meets, I sat down with John Herity, Club Operations Manager at The Caledonian Club in London. From his accidental start in hospitality to tales of Burns Night feasts and Scottish banter, John's journey is a testament to adaptability, tradition, and keeping your cool in high-pressure situations.Expect stories of butlering for the elite, dodging dodgy chicken, and navigating the world of private members' clubs with a mix of humour and hard-earned wisdom. If you've ever wondered what it takes to thrive in hospitality while keeping the fun alive, this episode is for you!What's Inside?The Accidental Career: How John found his way into hospitality (spoiler: it involved a necessity rather than a plan!)Banter & Burns Nights: Running a Scottish institution in London, plus a deep dive into the economics of haggisThe Art of Adaptability: Lessons from private clubs, corporate dining, and high-end butleringCrisis Management: The time John refused to serve a risky chicken dish Full Circle: From Glasgow to London, redundancy to return—why John keeps coming back to The Caledonian ClubKey Takeaways:✔️ Hospitality is everywhere – From banks to private clubs, the impact of great service goes far beyond restaurants and hotels.✔️ Tradition matters – Whether it's Burns Night or butler etiquette, preserving heritage can be good for business.✔️ Details make the difference – From perfectly polished shoes to getting coffee service just right, hospitality is all about the little things.✔️ Reputation is everything – Skills can be learned, but how you handle yourself (and your team) will define your career.✔️ Stay adaptable – Whether it's a vending machine mishap or a last-minute event flip, problem-solving is a hospitality superpower.Memorable Quotes:

Whilst out and about on my travels, I was introduced to today's guest by previous guest, powerhouse Rachel Thomson (Episode 176).So it was great to sit down with Tim Hobern, the founder of Dovetail Bars, to talk about his wild and unexpected journey from bartender to bar owner to entrepreneur shaping London's cocktail scene. From opening London's smallest bar to launching a Leicester Square hotspot in just 72 sleepless hours, Tim shares the thrills, challenges, and lessons of building a hospitality business in a post-COVID world.Key Takeaways:Entrepreneurial Agility – Tim's journey is a masterclass in spotting opportunities and adapting quickly. (Spoiler: "Pivot" is mentioned... reluctantly.)The Power of Saying Yes – How a residency deal turned into a rapidly growing bar brand.Future-Proofing Your Business – Why Tim doubled down on a second location early on.The Art of Customer Experience – From London's tiniest bar to a casino collaboration, making guests feel at home is everything.Handling Chaos Like a Pro – Lessons from opening a bar in three days, fighting fires (literally), and dealing with late-night Camden crowds.Fun Moments:The creative way Tim once "gently" persuaded a rowdy crowd to leave his venue. (Hint: Music choices matter!)The time a neighbouring building caught fire, and Tim had to empty the bar's safe and grab some beers… just in case.How opening a bar inside a casino required a surprising amount of explanation to customers.Memorable Quotes from the episode:“No one has ever had a fight with Britney Spears playing in the background.”“Everything only ever makes sense in retrospect.”“I called in every possible favour… and then we had a three-day turnaround to open a bar.”“If you tell yourself this is going to be a chapter in the autobiography, you can push through the pain.”“I've developed an almost religious relationship with coffee.”“Most things are set up to be manageable—otherwise, businesses wouldn't survive.”“The best problem-solvers have just a tinge of arrogance—the refusal to accept there's something they can't do.”“You can find ways to make people feel unwelcome without being unwelcoming.”This chat is totally brimmed with lessons and stories and I hope you enjoy!The GuestTim is a British/Australian Bar manager who's been working across London venues for the past 9 years. Since 2023, he's been the owner of Dovetail Bars Ltd, a company that operates bar residencies for venues that have difficulty executing bar concepts in a post-Covid and Brexit space.https://dovetailbars.co.uk/Instagram - @dovetailbarsShow PartnersA big shout out to Today's show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the...

This weeks episode of Hospitality Meets is a rollercoaster of inspiration, resilience, and comedy, featuring the incredible journey of Rizwan Khan, General Manager at Junsei. From his accidental dive into hospitality to becoming one of the youngest GMs in Mayfair, Rizwan shares stories of perseverance, leadership, and the unexpected lessons learned along the way.Key Takeaways:Life is a Marathon, Not a Sprint – Rizwan views hospitality as a never-ending relay race where each generation passes the torch to the next. His mission? To keep running and inspire others to do the same.Diamonds Are Made Under Pressure – Whether it was stepping up in high-stakes competitions or managing a restaurant at 21, Rizwan thrives when challenged.Valentine's Day Disaster – A first date gone wrong as a lady arrives late. A Career Defining Moment – When a guest had a medical emergency, Rizwan broke the rules (and possibly speed limits) to get her to a hospital with lessons and payoff galore!COVID: Life's Reset Button – After losing his job during the pandemic, Rizwan considered switching to IT but realised his true passion was in hospitality. His takeaway? "If I can inspire others to push forward, then I'll be the torch to light the way."Memorable One-Liners:"Life isn't something that can be explained—by the time you try, you're out of time.""The hospitality industry is one big marathon; we just keep passing the torch.""I've slept enough for the last eight months—time to get moving!""Everything you want is on the other side of fear.""Hospitality pays you to learn food and beverage knowledge—what other industry does that?"Rizwan is an excellent guest and another insight into the career potential of this amazing sector.Enjoy!The GuestRizwan Khan is the General Manager of Junsei, a traditional Yakitori restaurant in London. Website - https://junsei.co.uk/ldn/Instagram (Rizwan) - https://www.instagram.com/rizwan_k_98/Instagram (Restaurant) - https://www.instagram.com/junsei_uk/LinkedIn (Rizwan) - https://www.linkedin.com/in/rizwan-khan-mih-5742a9140/Show PartnersA big shout out to Today's show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome back to Hospitality Meets, where we dive into the stories behind the people who keep the hospitality world buzzing!

Ever wondered how a dishwasher at age 10 ends up running the Royal Academy of Culinary Arts? Well, Lisa Jenkins (CEO of The Royal Academy of Culinary Arts) is here to spill the tea (and maybe a few kitchen secrets).We get through a lot and I chat with Lisa about:

In this entertaining and insightful episode, I joined David Cochrane, the CEO of HIT Scotland (https://hitscotland.co.uk/), who shares his incredible journey through the hospitality industry. From his early days as a chef (with a few kitchen disasters) to leading a transformative organisation, David offers a mix of heartfelt wisdom, career insights, and laugh-out-loud moments. The conversation covers the importance of hospitality education, the camaraderie of the industry, and some unforgettable antics—like a management team performing a "Full Monty" routine at a Christmas party!Key Takeaways:The Power of Hospitality: David highlights how hospitality is not just a job but a way of life, full of opportunities and unexpected adventures.Project Minerva: An exciting new initiative focused on immersive learning in unique venues, bringing global experts to the industry.The Joy of Giving Back: Through HIT Scotland, David has helped raise millions to fund scholarships and develop future leaders in hospitality.Fundraising Meets Fun: Whether it's climbing Kilimanjaro, hosting high-profile events, or pulling off outrageous stunts, David proves that raising money for a good cause doesn't have to be boring.The Community Spirit: The industry is built on relationships, and David emphasizes the importance of supporting each other, celebrating success, and having a laugh along the way.Memorable Quotes:“I joke that Edinburgh doesn't go to Glasgow for lunch, and Aberdeen doesn't go to Venice for dinner, but every region has its unique charm.”“We put blue tack on the spyhole so no one could see us rehearsing... and then performed the Full Monty in front of 800 people.”"Out of adversity comes innovation—during COVID, we pivoted to online scholarships, helping over 3,600 people.”"Our industry is so professional now; the old stereotypes are well and truly outdated."“I keep getting told off for watching too much TikTok... but imagine the ‘Phil Monty' routine making a comeback!”David really does have the lightest touch and his journey is a non stop anecdotal delight.Enjoy!The GuestDavid is the CEO of the Hospitality Industry Trust Scotland, HIT Scotland. We are a Scottish charity that organises a number of key industry events, raise a bit of money through fundraising, and then give out inspirational and bespoke scholarships to the emerging talent of the industry.Show PartnersA big shout out to Today's show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What do really expensive toilet paper, waistcoat etiquette, and Ferraris getting smoked by Teslas all have in common? They're just some of the unexpected gems from this week's chat with Jason Simpson, CEO of Raw Charging, an all-around electric vehicle (EV) evangelist and holder of an epic journey.I joined Jason at Raw's London offices for a deep dive into the world of EV charging, hospitality, and the surprisingly dramatic shift from petrolhead to plug-in advocate. Along the way, we bust some major myths, including:

My goodness have I got a chat and half for you for the weeks special.You are about to receive Mind blowing Learning, Authentic emotion, Unbelievable power and Easy to take action.All that and we fix politics as wellBack in November 2023 I had the privilege of appearing on the Thoughts that Rock Podcast, hosted by old friend of the show Jim Knight and today's guest (And hopefully new friend of the show) Brant Menswar.Brants Journey will absolutely blow your mind.This conversation is a masterclass in resilience, reinvention, and the human spirit's capacity to thrive despite adversity. Brant Menswar shares profound insights on how identifying your core values can unlock your potential, empowering you to live intentionally. Whether you're navigating a career change, personal hardship, or searching for direction, Brant's relatable anecdotes, actionable advice, and deeply authentic delivery make this discussion both inspiring and transformative!Enjoy!The GuestBest-selling author, former real-life rock star, and Top 10 motivational speaker, Brant Menswar, helps break down daunting long-term goals into powerful everyday moments giving everyone from the front line to the C-suite an opportunity to "own a moment" and create unstoppable momentum.His dynamic live events are a fusion of ground breaking research, interactive live music, powerful narratives and heart-moving video that ignite an emotional call to action among attendees. With more than a decade of strategic involvement with elite global brands, Brant has honed an unparalleled expertise in catalysing connection, sparking engagement, and driving exponential growth.Website - https://www.brantmenswar.com/The Book, Black Sheep - Get it on Hardcover, Audiobook or KindleFollow on Instagram - https://www.instagram.com/brantmenswar/Headline PartnerRotaCloud is the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philSilver PartnerFuel your passion for hospitality with the finest speciality coffee from Pact, proud sponsor of this episode! Pact Coffee works directly with smallholder farmers to bring exceptional, sustainably sourced coffee to UK consumers and businesses. As a special treat for listeners, Pact is offering 25% off your 1st, 3rd, and 5th orders - because we know once you taste Pact, you'll never look back. Simply sign up to a subscription at pactcoffee.com and enter the code HOSPITALITYMEETS at the checkout. Looking for a coffee solution for your café, restaurant, or hotel? Pact Coffee delivers unparalleled quality and consistency tailored to your business's...

I love coffee.That is all, bye!In all seriousness, I was beyond thrilled to sit down with Will Corby, the coffee connoisseur extraordinaire and Director of Coffee and Social Impact at Pact Coffee. From thrilling tales of gangland encounters to the intricacies of brewing the perfect cup, this episode is as much a caffeine kick as it is a heartfelt chat. Oh, and did we mention it's full of laughs too? Dive into Will's journey from being a coffee hating mechanical engineer to a coffee aficionado, and learn what makes Pact Coffee not just a brand but a movement.Key Takeaways:A Sliding Doors Moment:Will's coffee epiphany happened with a cup that tasted like Werther's Originals. One sip changed his life direction.From Engineering to Coffee:Discover how Will's background in mechanical engineering surprisingly aids in creating the perfect roast profile for Pact Coffee.The Americano Debate:Will's disdain for the term “Americano" and his preference for long-brewed coffee. Learn why he believes this common coffee term should be banished forever.Brewing Espresso Like a Pro:Insight into the meticulous art of brewing perfect espresso and its meditative nature for Will.Social Impact and Farmers:How Pact Coffee works directly with farmers to produce some of the best coffee in the world, improving lives and building communities.Adventures in Risky Places:A heart-pounding tale from El Salvador involving armed gang members and a lucky escape.Collaboration Over Competition:From barista competitions to business, Will underscores the importance of sharing knowledge and the collective improvement that results.Decaf Done Right:The shift in the decaf coffee landscape, with Pact Coffee leading the charge to offer high-quality decaf options that taste just as good as the real thing.Memorable Quotes:“Acts of service are a love language.” - Will Corby"If I was to bring you a bottle of wine from the best estates in the world, you'd be talking about that wine costing thousands and thousands of pounds a bottle." - Will Corby“I love brewing espresso; it's almost meditative.” - Will Corby“The best want to share everything. There's no real hiding because collaboration breeds innovation and growth for everybody.” - Will CorbyConclusion:Don't miss out on this episode packed with fascinating insights, valuable lessons, and plenty of laughs. Will Corby's journey and his passion for coffee and social impact are sure to inspire, educate, and entertain you from start to finish. Whether you're a coffee enthusiast or just love a good story, this episode has something for everyone.The GuestWill Corby, Director of Coffee & Social Impact at Pact Coffee. His role is to go and find farmers in 9 Countries across 3 continents who have the capacity to produce the best coffee in the world, incentivise and inform practices for it's cultivation and processing with local agronomists. He then imports that coffee to the UK where Pact develop individual roast profiles based on each coffees unique chemistry and ship them to one of the tens of thousands of home subscribers around the UK, Cafes, Hotels, Restaurants and Offices. Pacts goal is to improve the quality of every cup of coffee consumed in the UK, and use that as a way to engage the public with paying a price for that coffee that allows them to pay a prosperous price to coffee farmers around the world.Instagram -

Welcome back, Hospitality Meets fans! In this delightful episode, I sat down with the effervescent Clare Downes, a dynamic executive coach and founder of Martlet.Life and who excels in guiding leaders to their full potential. We go on an engaging journey through Clare's fascinating career path—from her entrepreneurial roots on a farm, into the bustling world of food and drink, and finally to becoming an inspiring executive coach!Here's a sneak peek of what's in store:The Serendipitous Start: Discover how a casual comment on a previous guest's post (shoutout to Phil Murphy!) led to Clare joining our show. Coaching Unveiled: Clare breaks down the sometimes mysterious world of coaching. Learn about the nuanced distinctions between coaching, mentoring, and therapy. Trust us, your perception of these roles will never be the same again!Leadership Leap: Stepping up into a leadership role can be daunting. Clare tackles the topic head-on with insights that will make you rethink imposter syndrome A Journey of Adaptability: Phil and Clare discuss the human capacity for adaptation and reinvention. Whether you're feeling stuck or ready for growth, Clare's wisdom will help you navigate your path with confidence.Coaching in Crisis: Clare shares some heart-warming success stories from her coaching career, particularly during the challenging times of COVID-19. It's a rollercoaster of emotions, showcasing the resilience and growth of her clients.Sporty Analagies Galore: Athletes and business leaders have more in common than you think! Clare's sporty analogies bring a refreshing and relatable perspective to personal and professional development.So, whether you're mulling over a career change, stepping into a new leadership role, or simply curious about coaching, this episode has something for everyone. Sit back, relax, and join us for an hour of inspiration.Thank you for tuning in, and as always, stay curious and keep growing!

This week I sat down with one of my oldest clients and friends, Barry Dawson, the Senior Vice President of Finance at Aimbridge Hospitality EMEA, to explore the intriguing world of finance in the hospitality industry. Amidst the humour and light-hearted banter, they uncover some serious gems about how technology and automation are revolutionising hospitality and finance.What You'll Hear in This Episode:An Unexpected Journey:Discover how Barry stumbled into the world of finance during a university placement, proving that sometimes the best career paths are the ones we don't plan.The tale of how covering for a sick colleague led Barry to a fulfilling career in hospitality finance.Tech Integration with a Dash of Humour:The fascinating role of Robotic Process Automation (RPA) in transforming finance operations, sprinkled with Barry's entertaining anecdotes.How Aimbridge's finance team went from managing a couple of hundred statements to around 10-12,000, like financial superheroes on a caffeine high!Leadership Lessons and Chuckles:Barry's reflections on leadership, mentorship, and the importance of being open to new opportunities—served with a side of humour.Stories about the larger-than-life characters he's encountered in his journey, and how the dynamic has changed over time.Adapting to Global Crises:Insights into navigating business challenges during the credit crunch and COVID-19, while keeping morale high with a bit of laughter.Barry's perspective on the importance of resilience, leadership, and humour, especially during tough times.Finance Roles in Stereovision:Barry demystifies the perception of finance being dull, highlighting the charm and character within the field.Amusing comparisons between finance roles and iconic scenes from "Toy Story," bringing a quirky spin to otherwise mundane tasks.Barry's Pessimistic Optimism:A candid look at Barry's unique approach to pessimism: starting from the worst-case scenario and being pleasantly surprised by positive outcomes.The importance of thoroughness and detail in finance, with humorous stories about past mistakes and lessons learned.The Future of Hospitality Finance:A look at how technology will continue to shape hospitality finance roles, making them more dynamic and engaging.Phil and Barry's predictions on the evolving work-life balance within the industry post-COVID-19Tune in to hear Phil and Barry's engaging conversation that's sure to leave you with a smile and newfound respect for the unsung heroes of hospitality finance.Subscribe and Share:If you enjoyed this episode, don't forget to subscribe and share it with your friends and colleagues. Leave us a review and let us know what you think!The GuestBarry Dawson is the Senior Vice President of Finance for Aimbridge Hospitality. My role is responsible for the Corporate finance function of Aimbridge as well as overall responsibility for the hotel finance function and business performancehttps://www.linkedin.com/in/barry-dawson-27bba53/Headline SponsorRotaCloud is the people management platform for shift-based teams.RotaCloud lets managers create and share rotas,...

So here's another cheeky bonus for you this week.Having connected properly earlier in the year, Michael and I decided it might be interesting to have a chat about what we'd learned from over 500 conversations with hospitality professionals so todays bonus, is that chat in all its glory done in collaboration with the Michael and his awesome show, Hospitality Mavericks.We dive deep into the heart of adversity, resilience, and the powerful impact of diverse backgrounds in the hospitality industry. Grab your headphones and prepare for a rollercoaster of insights, laughs, and aha moments!Key Takeaways:Embrace AdversityLife throws curveballs - learn to hit home runs! Adversity can lead to unexpected growth and resilience.Diverse PathwaysMeet rockstars like Ari from Singerman and solicitor-turned-foodie Nisha Katona, whose unique journeys are shaping the hospitality landscape.Essential Hospitality SkillsTrust, empathy, and human connection aren't just buzzwords—they're the secret sauce to thriving in hospitality (and life!).Leading with HeartTrue servant leadership means empowering your team to shine, even if it means making your role redundant.Community MattersFrom local collaborations to employment initiatives, building strong communities is a hospitality superpower.Storytelling MagicTune in for impactful tales of transformation, like Mohamed Ali's incredible journey from ex-prisoner into hospitality.Jazz Band LeadershipJust like a jazz band, great hospitality requires teamwork, improvisation, and hitting the right notes together.Humour & HeartLaughter is the best garnish—fun and friendship make for the best leadership recipes.Fun Takeaways:Unexpected Career MovesMany hospitality stars didn't plan their careers; they stumbled into greatness!Michael's Podcasting As Personal DevelopmentWho knew podcasting could be like an unofficial MBA? Michael's branding of this is a perfect way to summarise what podcasting can do for your own life education.Phil's Autobiography CrushSpoiler alert: Phil loves autobiographies, maybe it was the reason he started a podcast delving into the stories of humans?.Join us as we celebrate the world's greatest industry—hospitality! Let's keep the conversation rolling and the stories flowing. Tune in now for wisdom, wit, and a whole lot of heart.Connect with Us:Find "Hospitality Meets" on Instagram, LinkedIn, and your favourite podcast apps.Connect with Michael and "Hospitality Mavericks" on LinkedIn and their official website, the link is above.Remember, every great journey begins with a conversation. Let's talk, learn, and grow together!The GuestMichael is the founder and host of the awesome Hospitality Mavericks Podcast and a positive advocate of the hospitality industryInstagram - https://www.instagram.com/michael_tingsager/LinkedIn - https://www.linkedin.com/company/hospitalitymavericksShow PartnersA big shout out to Today's show partner,

Summary: Join Phil as he welcomes the exceptional Martin Traynor OBE, Chair of the Institute of Hospitality and a prominent figure in hospitality and public service. This episode is rich with light hearted anecdotes and humorous reflections, giving listeners a delightful yet informative glimpse into Martin's illustrious career and unique experiences!Highlights:The Meaning Behind OBE: Martin reveals his wife's humorous take on his prestigious honourShoe Mishap with the King: A hilarious recounting of a colleague's rain-induced footwear faux pas during an audience with King Charles IIIRoyal Encounters: Enjoy Martin's candid and charming stories contrasting encounters with the approachable King Charles III and the more formal Queen Elizabeth II.Tech Tales: Martin shares a comical yet insightful look at the technological evolutions in hospitality—from outdated processes to modern event management software that's changed the game.Decision-Making Under Pressure: Relive a tense yet amusing scenario from Martin's days in hotel management during the IRA bombing era, highlighting the unpredictable nature of the hospitality sector.Unexpected Duties at the Chamber of Commerce: Martin's transition from hotel management to public service is marked by funny and unexpected twists that showcase his adaptability and resourcefulness.Ministerial Antics: A light-hearted discussion on the demanding, yet often misunderstood, roles within public service, peppered with Martin's personal experiences and the media's unique portrayal.Tune in to hear about Martin's delightfully unpredictable journey, full of laughs, learning, and leadership. Whether you're intrigued by public service, passionate about hospitality, or just in need of a good laugh, this episode has something for everyone!Enjoy!The GuestMartin Traynor OBE is the Chair of the Institute of Hospitality www.linkedin.com/in/martin-traynor-obe-fih-miod-640421b9Show PartnersA big shout out to Today's show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Hold onto your wine glasses, folks; this episode is a roller coaster of laughs, heart warming tales, and high-flying business ventures! I welcomed back Andrew Fishwick, CEO of Hestia and an irrepressible entrepreneur with a penchant for fun and "pulling wool over everyone's eyes"—literally (Read on)!

Ho Ho Ho! Merry Podmas everyone!

In this cheerful and engaging episode of Hospitality Meets, Phil catches up with the delightful Jane Pendlebury, CEO of HOSPA (https://www.hospa.org/). Get ready for a conversation filled with laughter, intriguing experiences, and valuable insights into the world of hospitality.Highlights:1. Career Pathways and Unexpected Turns:Jane takes us through her colourful journey in the hospitality industry, complete with unexpected opportunities and memorable moments. Whether it's working a night shift in a party dress after attending a friend's 21st birthday or recounting her time temping at Channel 4 News, Jane's path is nothing short of eclectic.2. Tips for Public Speaking:Jane shares her tips for conquering stage fright, drawing from her experience hosting a conference with no live audience. 3. The Human Element in Hospitality:Jane and Phil reflect on what makes the hospitality industry so special: its human-centric, team-oriented environment. Both have left and returned to hospitality, unable to resist its camaraderie and vibrant nature.Funny Moments:Straight Face Mishaps: Jane shares a hilarious story from her early career about keeping a straight face at the reception desk during a particularly amusing incident.Chair Tumble Tale: Phil relates his own funny experience, falling off a chair while working on a cruise ship. It's a moment of shared laughter about the unpredictable nature of work in hospitality.Night audit in party dress: Jane recounts a story of conducting the night audit on the back of a 21st birthday party!Key Takeaways:Embrace Unexpected Opportunities: Jane's career is a testament to being open to unexpected turns and opportunities. From temp jobs to key industry roles, embracing the unpredictable has led her to fulfilling positions.Conquer Public Speaking with Practice: Jane's transformation into a confident speaker, especially highlighted by hosting a virtual conference, underscores the value of practice and visualisation in conquering public speaking fears.Strong Personal Connections: Both Jane and Phil emphasise the strong, lasting personal connections within the hospitality industry, which often feels like a close-knit family despite its competitive nature.Tune in to this episode for a blend of humour, heartfelt reflections, and insights that any hospitality professional—or anyone with a love for a good story—will enjoy. Don't miss Jane's entertaining anecdotes and Phil's relatable experiences that make this an episode full of smiles and learning moments!The GuestJane has worked with HOSPA (the Hospitality Professionals Association) for many years and has been CEO for over 8 years. HOSPA is a not-for-profit membership organisation for commercial leaders involved in finance, technology, revenue management and marketing alongside hospitality business owners and their representatives.Having gained a degree in hospitality management, Jane worked in both chain and independent hotels before becoming a supplier of technology to the industry.She is an enthusiastic supporter of hospitality businesses and the myriad of people who work within them. Jane likes to add her positive voice to promote the industry far and wide.https://www.instagram.com/hospa_/

Well, have I got an absolute feast for your ears today!I welcomed the incomparable Kate Austen to the show. Kate is a culinary maven whose journey from a kitchen newbie has taken her on to become the youngest ever 2 Michelin Starred Female head chef and the First Female to win the main course at the awesomeness that is, The Great British Menu. Join us as we dive into Kate's hilarious anecdotes, heartfelt reflections, and invaluable industry insights.

Welcome to an hilarious and insightful episode of Hospitality Meets! In this episode I got to sit down with Linden Beattie, the lively General Manager of Downhall Hotel, Spa, and Estate and AA Hotel of the Year 2024

Summary:This week, Phil sits down with master baker and founder of Bread Ahead (https://www.breadahead.com), Matthew Jones for an episode packed with laughter and life lessons. From cheeky kitchen pranks to the transformative power of baking, Matthew's stories offer a delightful mix of humour and heartfelt insights. Get ready to be entertained by tales of culinary chaos and inspired by Matthew's journey from pastry novice to successful bakery mogul.Highlights of the Episode:Pastry Work and Meditation:Phil and Matthew explore the zen-like state one can achieve through the repetitive, skilled labour of baking. Matthew shares his experiences of rolling croissants at lightning speed while being in a meditative state, emphasising the serenity found in mastering a craft.Kitchen Pranks and Mishaps:Prepare to laugh out loud as Matthew recounts his infamous faux crème brûlée prank involving parsnip puree and Tabasco, which accidentally found its way to a restaurant customer's table. This story is a hilarious reminder of the unpredictable fun in a professional kitchen.From Struggles to Success:Matthew candidly discusses his battle with alcoholism and how he rebuilt his life and career with Bread Ahead. His journey is a testament to resilience, perseverance, and the transformative power of baking, both professionally and personally.Three Key Takeaways:Mastery Before Meditation:Achieving a meditative state through work is possible, but it requires dedication and skill mastery first. Whether baking croissants or practicing any craft, time and effort are essential ingredients for tranquillity.Live, Laugh, Bake:Humour and fun can be integral parts of the kitchen environment. Even amidst the high-pressure demands of culinary work, moments of levity and playful pranks can create lasting memories and camaraderie.Personal Growth and Redemption:Overcoming personal struggles, such as addiction, can lead to profound personal and professional evolution. Matthew's story from battling alcoholism to establishing a successful bakery illustrates the potential for recovery and growth.Tune in for an episode that blends the joy of baking with heartfelt personal reflections, packed with laughs and invaluable life lessons.The GuestMatthew Jones - Founder and owner of Bread Ahead Bakery in Borough Market, London. A passionate baker and entrepreneur, Matthew's journey from turbulent times to triumphant success is as inspiring as it is entertaining. He is currently working on his memoir, "How Baking Saved My Life," and a children's Christmas book, "The Magical Mince Pies."Instagram - @breadaheadbakeryX - @BreadAheadFacebook - https://www.facebook.com/breadaheadbakeryschoolShow PartnersA big shout out to Today's show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra...

Someone once said to me that coffee tastes better when it's doing some good. Well today, we can apply that same mindset to Tea.Summary: In this engaging and insightful episode of "Hospitality Meets," Phil sits down with the inspiring Roshana Gammampila, who shares her incredible journey from a corporate career in London to managing a tea estate in Sri Lanka. This episode is filled with fascinating discussions, enlightening takeaways, and a sprinkle of fun as Roshana dives into the world of tea, sustainability, and social impact.Key Takeaways:Cultural Connections and Challenges:Roshana talks about Sri Lanka's Palm Tee community, their economic struggles, and the importance of fair compensation for tea producers.Discover the traditional methods in tea production and the effort to revolutionize it for modern sustainability.Entrepreneurial Journey:Roshana shares her unique career path, from international aid to corporate tech and finally to entrepreneurship in the tea industry.Learn how her background in social justice and non-linear career moves have shaped her approach to business.The Farm-to-Table Model:A deep dive into Roshana's vision for a farm-to-table tea brand in the UK, aiming to shorten supply chains and improve economic outcomes for tea workers.Understand the benefits of this model, including lower consumer prices, better retailer margins, and higher quality products.Life Transition:The episode sheds light on Roshana's personal shifts, influenced by family moves and adopting two sons, highlighting the balance between work and unexpected parental responsibilities.Tea Industry Insights:Eye-opening details about the financial and physical struggles in the tea industry, focusing on the disparity of earnings between producers and retailers.Fun fact: The origin story behind the vanilla-infused tea that Roshana's estate produces, inspired by Melbourne's tea culture.Product and Packaging:Roshana's dedication to sustainability shines through as she explains the 100% biodegradable packaging of their products.Hear about the painstaking process of perfecting the tea product, tackling issues like the drying process for quality consistency.Future Horizons:The exciting future plans for mainstream retail distribution and partnerships in hospitality for in-room tea services.Roshana reveals upcoming opportunities for online purchases, making their delicious and ethically produced teas more accessible.Fun Moments:Phil enjoying a cup of Roshana's vanilla-infused tea during the interview.Roshana reflecting on the unpredictability and learning experiences of running a tea estate.The surprising realisation of career alignment with her early aspirations, making for a heart warming listen.Listen Now: Join Phil and Roshana for an episode that not only delves into serious social and industry issues but also brims with personal stories, passion for tea, and ambitions to create meaningful change. Tune in for a delightful, informative, and inspiring conversation!Contact & Follow:Guest:Roshana Gammampila - Instagram - https://www.instagram.com/devagiri_estate/Devagiri Estate -

We're thrilled to announce the latest episode of Hospitality Meets featuring the truly brilliant James Peck, MD of Ember Restaurant, No13 Cocktail Bar and The Four Pears Pub!

Hospitality Meets - Episode 200Welcome to the 200th episode of "Hospitality Meets"! In this landmark celebration, we delve into some of the best bits from the last 100 episodes including the extravagant tales, pivotal moments, missteps and inspiring journeys shared by our incredible guests. Each story is a testament to the laughter, dedication, creativity, and resilience inherent in the world of hospitality. What you can expect in this episode (Bed in, it's epic!):-Eddy Tannous haircut disastersBharti Radix scary board room meetingsPhil Howard and working underwaterJane Sunley and naught dry store talesPhil Street and the Full MontySally Beck Rescuing high profile dealsTim Andrews tale of ultimate humanityBenoit Blin and his bagpipe musicPeter Hancock's celebrity master chef bunglePatricia Dickie and Surreal rock star momentsGuillaume Marly buying monkeysVeryan Palmer and the eccentric requests of poodlesZoe Watts and brushes with royaltyShereen Ritchie and Virtual Call mishapsAndrew Evers and technological liarsAndrew Stembridge and learning a careers worth of experience in 18 monthsMichelle Whittemore and high calibre wardrobe malfunctionsMatt Townley and James Bonds clothesRobert Cook and Lord Rupert WhoopsieOlajide Alabi on becoming an unwanted poster boyDanny Pecorelli and massive wedding cakes, Johnny Wilkinson & Cameron DiazTrudi Parr and Email CampaignsClaire Coghill and putting fires out... literallyDavid Taylor and working on NightsAdrian Martin and being flung in the deep endAdam Handling and his Great British Menu journeyConor O'Leary and the FerretRobin Hutson on Hotel Du Vin Start-upRaymond Blanc and the ultimate tale of boldnessI'm sure I've missed many others but without question, hearing all of my guests anecdotes and stories has been the real highlight for me.Join us as we celebrate the essence of hospitality through these captivating stories and revelations. Thank you for being part of our journey to 200 episodes! Here's to many more extraordinary tales and triumphs of laughter and learning in the world of hospitality.Enjoy!The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this lively episode, I sat down with the multifaceted The Rt Honourable The Viscount Thurso, also known as quite simply, John (Watch how I blunder that at the beginning). This episode takes listeners on a rollercoaster ride through John's unconventional career, filled with hilarious anecdotes, unique experiences, and invaluable leadership insights. From mastering the art of hospitality to navigating the political landscape, John shares his wisdom with a touch of humour that makes this episode a delightful listen.Key Takeaways:Leadership through Experience and Mentorship: John's career showcases the importance of hands-on experience and learning from mentors. His journey from a dishwasher at his father's hotel to high-stake management roles exemplifies how diverse experiences can shape a unique leadership style.Ingenuity in Business Solutions: Highlighting his creative turnaround at Champneys, John discusses the development of the “Founders Club” to replace problematic timeshare agreements. This inventive approach underlines the significance of adaptability and innovative thinking in business.Valuing Hospitality Skills Beyond the Industry: John talks about how his children leveraged hospitality skills in their diverse careers, emphasising that traits like empathy and customer service excellence are universally valuable. His points underline that hospitality offers foundational skills that can enhance any professional journey.Fun and Humorous Highlights:Butcher's Icebreaker: One of the standout humorous moments is John recounting his time in the butcher's shop, where he offered chewing tobacco to his colleagues, a gesture that earned him an unexpected acceptance.Pub Shenanigans: John shares a pub experience where he became part of the group after a lead butcher vouched for him. Friendship formed amidst laughter, blending work with camaraderie.Paris Misadventures: Despite starting his job in Paris with a non-existent command of French, a light-hearted tale ensues as John undertakes a crash course in French, just two weeks before his move. His recounting of humorous conversations with a Glaswegian colleague in French adds a comedic flair to his professional struggles.Tune in for: A perfect blend of humour and wisdom, this episode is a treasure trove of life lessons, career advice, and laugh-out-loud moments. Whether you're in hospitality or any other field, John's stories are bound to leave you inspired and entertained.The GuestJohn Archibald Sinclair, 3rd Viscount Thurso, known as John Thurso, is a Scottish businessman, Liberal Democrat politician, and hereditary peer. Born in 1953, he was educated at Eton College and spent much of his early career in the tourism and hospitality industry, managing prominent hotels and serving as CEO of the Champneys Group. Thurso first entered Parliament in 1995 as a hereditary peer in the House of Lords, serving until the House of Lords Act 1999 removed most hereditary peers.In 2001, he was elected as the MP for Caithness, Sutherland, and Easter Ross, a seat he held until 2015. During his time in the House of Commons, he served as chair of the Finance and Services Committee. After losing his seat in 2015, he returned to the House of Lords in 2016 and later became Lord Lieutenant of Caithness. He has also chaired VisitScotland since 2016 and holds leadership roles in tourism and hospitality organisations and now holds the President role at the Institute of Hospitality. The SponsorToday's episode comes to you in partnership with

In this lively and insightful episode of "Hospitality Meets," I welcomed the ever-engaging Conor O'Leary, the Managing Director at the iconic Gleneagles Hotel. Buckle up for a mix of humour, wild anecdotes, and invaluable career lessons as Conor takes us on his remarkable journey through the world of hospitality!Highlights from the Episode:From Tokyo Dreams to Dubai Realities:Conor shares his career trajectory, initially planning a move to Tokyo but ultimately finding himself in the bustling hospitality scene of Dubai. Three years at the Grand Hyatt offered immense growth and solidified his interest in international markets.The Return to the UK:Despite initial hesitations about returning home, the compelling vision of Gleneagles' new ownership lured Conor back to the UK in 2016. He discusses the thrilling transformation of Gleneagles from a golf hotel to a luxury lifestyle destination.Crazy Ferret Fiascos:Ever curious about how a stray ferret can upend an evening? Conor narrates his hilarious encounter with a ferret found at home, detailing the ensuing chaos with his dog, cat, and daughter's reactions. This amusing story alone is worth the listen!Leadership and Cultural Adaptations:Conor and Phil delve into the importance of adapting leadership styles to different cultural environments, contrasting Dubai's top-down approach with London's employee-centric style. Conor emphasises communication and flexibility as key leadership traits.Early Career Missteps and Learnings:From misadvising guests on wine to confronting a chef about his sauce, Conor's early days were filled with learning curves. His proactive approach to self-improvement, like buying culinary guides, highlights a thirst for knowledge that listeners will find inspiring.Hospitality's Sliding Doors:Conor reflects on pivotal career decisions, like working at the Royal Garden Hotel and later choosing between roles in Hong Kong and the Ritz in London. These “sliding door moments” shaped his path, offering listeners insights into the significance of career choices.From Beefeaters to Banquets:Stories from his early years, including working at a beefeater restaurant and managing bustling banqueting events, illustrate the wide array of experiences that have built Conor's robust hospitality expertise.Gleneagles' Transformation:Hear about the substantial investment and renovations at Gleneagles after its acquisition by a dedicated private family. The addition of 55+ activities and a shift towards a family-friendly luxury experience under Conor's leadership is nothing short of inspiring.Join Phil and Conor for an episode that perfectly blends profound takeaways with humorous tales from the hospitality trenches. Whether you're in the industry or simply enjoy a well-told story, this episode offers a delightful dose of both!Tune in now and get ready for a fascinating ride!Make sure to subscribe to "Hospitality Meets" for more captivating conversations with industry leaders and follow us on social media for the latest updates. Have a funny hospitality story or key takeaway from this episode? Share it with us using #HospitalityMeets.The GuestConor's hospitality career began in London's bustling bar and restaurant scene, which led to senior F&B and leadership roles in some of the UK and the Middle East's finest five-star hotels.Immediately prior to joining the team, he led the Hyatt group's largest food and beverage operation in the world at the Grand Hyatt in Dubai.A Master Innholder, a St Julian...

In this heartfelt and inspiring episode of "Hospitality Meets," we join Phil as he walks alongside the legendary Charlie Hodson, an unwavering advocate for mental health in the hospitality industry. Together, they embark on a meaningful walk for well-being in support of Hospitality Action, an organization that played a pivotal role in saving Charlie's life.Key Points:Introduction and Setting:Phil shares his excitement about taking this unique episode format on the road, literally, with his close friend Charlie Hodson.Walk for Well-Being:Charlie reveals the inspiration behind the "Walk for Well-Being" initiative, conceived by Craig Prentice to promote mental health and community support post-lockdown.Personal Journey:Charlie openly discusses his personal battles with mental health, alcoholism, and how Hospitality Action became his lifeline.Support and Impact:Phil and Charlie delve into the importance of supporting Hospitality Action and the positive impact it has on countless lives within the hospitality sector.Challenges and Determination:Despite his monumental aversion to walking, Charlie set out on an ambitious trek from Norwich to Battersea Park, driven by his desire to give back and raise awareness about mental health.Public Support:The overwhelming support from friends, strangers, and the wider community has been a beacon of encouragement for Charlie throughout his journey.Overcoming Obstacles:Charlie shares the physical and emotional obstacles he faced during the walk, emphasising the parallels to challenges in mental health and resilience.Call to Action:The episode wraps up with heartfelt advice from Charlie: ask, listen, and support those struggling with mental health. Remember, help is always available from organisations like Hospitality Action and the Samaritans.Quotes:Charlie encapsulates the essence of the journey with this powerful message:“If between all of us... we can help change just one life through what I think is going to end up being about 151 miles of walking and talking and sharing... surely, is that not what we should all be thinking about?”Links & Resources:Hospitality Action:WebsiteDonations:Support Charlie's Walk for Well-Being hereSamaritans:Samaritansor call 116 123 (UK & ROI)Charlies Original Storyhttps://www.hospitalitymeets.co.uk/171-hospitality-meets-charlie-hodson-the-light-that-exists-after-the-dark/Join Phil and Charlie on this remarkable journey, and together, let's bring hope, support, and a voice to those in need within our hospitality family. Listen to the full episode to immerse yourself in this extraordinary story of resilience and brotherhood.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today, we have a remarkable guest joining us — Claire Llewellin-Davis, the dynamic Managing Director of The Lensbury. Claire's journey is a fascinating tale of resilience, adaptability, and bold career moves.✨ In This Episode:Adventures in Language and LandsFrom studying languages in France and Germany to teaching in Japan, Claire's story kicks off with vibrant globe-trotting adventures that would make even Carmen Sandiego jealous.Military MakeoverLearn how Claire transitioned to military life. Ever wondered about staying awake for 56 hours? Claire spills the beans on her transformative training at Sandhurst, where resilience was the name of the game.Cherie Blair DramaImagine inviting Cherie Blair to talk at a place with a very, very traditional audience. Claire shares the juicy details of how she managed to win over skeptics and even had the club's chairman swooning!To Hong Kong and BeyondGet a taste of Claire's high-stakes management during political unrest in Hong Kong. And the shift to a more tranquil life in Singapore—paddling pools indoors anyone?Family FirstHow COVID-19 changed everything! Claire opens up about personal loss and re-evaluating priorities. Plus, how a spontaneous escapade in Malaysia and Vietnam led her back to the UK.Lensbury BoundDiscover the award-winning Lensbury resort, a blend of heritage, sports, and leisure excellence—even England's Lionesses took a liking to it! Claire's vision of rejuvenating the historic club is nothing short of inspiring.

Episode Overview:This week I was lucky enough to grab some time with for an entertaining and insightful conversation with the eminently engaging Imran Hussain, the innovative Chief Marketing Officer of Chateau Denmark (https://www.chateaudenmark.com). This episode of “Hospitality Meets” sheds light on the quirky, unpredictable, and exciting world of hospitality, capped with laughter and memorable anecdotes.Episode Highlights:Behind-the-Scenes Comedy: Imran shares a hilarious story of his early career mishap, where he printed "canopies" instead of "canapés" on 3,000 invitations, teaching him a lifelong lesson on attention to detail.Energetic Conversation: The banter between Phil and Imran is infectious, from joking about creating a superhero squad named “Superheroes of Stupidity” to witty remarks about Shoreditch's dynamic past and transformation.Charisma and Passion: Passionate about architecture and community, Imran shares his heartfelt reflections on the evolution of Kings Cross and his latest ventures at Chateau Denmark, turning historic spaces into modern, culturally rich hospitality experiences.Key Takeaways:The Art of Learning from Mistakes:Imran's story about the "canapés" mishap remains a stellar example of humility and owning one's mistakes. It's a reminder that errors, no matter how embarrassing, are invaluable learning moments in one's career.Innovative and Ageless Hospitality:The shared philosophy that hospitality is not just a job but a calling shines through. Imran and Phil both echo the importance of embracing the unpredictability, ongoing learning, and excitement that come with creating exceptional guest experiences.Community and Cultural Integration:Imran's vivid storytelling about projects like Chateau Denmark and The Pilgrim reveals his dedication to creating hospitality spaces that respect and enhance their neighbourhood's essence, emphasising the deep interconnection between a hotel and its surrounding community.Don't Miss:Phil's visit to Chateau Denmark: Get first-hand insights into what makes this place uniquely captivating.Imran's Career Influences: Discover how a coffee table book and a general manager named Michael changed the trajectory of Imran's career.Humorous Reflections: Enjoy the contagious laughter and light-hearted exchanges that make this episode a treat to listen to.Stay tuned for more enlightening conversations every Wednesday at 08:00 p.m. on your favorite podcast platform!Listen and Subscribe:Make sure to subscribe to “Hospitality Meets” and share this episode with fellow hospitality enthusiasts. Follow us for more episodes filled with industry insights, humour, and inspiring stories.Get ready to laugh, learn, and be inspired by the incredible journey of Imran Hussain in this week's episode of “Hospitality Meets”!The GuestImran Hussain is the Chief Marketing Officer at Chateau Denmark Instagram - @imran_hussainChateau Denmark - @chateaudenmarkThe SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based...

Join us for a laughter-packed and enlightening episode I dive into the captivating world of Trudi Parr, Head of People at Mollie's (https://mollies.com). Trudi takes us on a rollercoaster ride through the hysterical, the surreal, and the downright cool moments that define her journey in the hospitality industry.

In the latest episode, Phil brings you an engaging and humour-infused conversation with Andrew Evers, the charismatic Group Director of IT for Rocco Forte Hotels. Grab your popcorn and settle in for an entertaining journey through technology mishaps, personal growth, and the evolving role of IT in hospitality.Key Highlights:1. Telephone Tales: Andrew welcomes Phil to the iconic Alexander Graham Bell suite at Brown's Hotel in London. Did you know this suite is named after the first telephone call made from (or to) the hotel? Imagine the chaos if they had mis plugged cables back then!2. IT – Not Just Fixers Anymore: Andrew shares how the so-called IT department has metamorphosed into the all-encompassing technology team, interfacing directly with guests to enhance their experiences. Fixing glitches? That's old news—we talk about making systems sing!3. Cable Catastrophes and Overcoming IT Challenges: Enjoy a good laugh with Andrew as he recounts a technical issue involving a misplugged cable. Spoiler: the secret to resolving it is humour and a cool head. Think your IT issues were bad? Think again!4. The Evolution of an Extroverted Techie: Busting the stereotype of the introverted IT guy, Andrew reflects on his journey from an ultra-social kid fascinated by technology to becoming the IT leader of a luxury hotel brand. No university? No problem! Perseverance, passion, and the knack for self-paced learning worked wonders.5. Mid-Show Fun: Phil introduces the classic IT term “ID ten T error," which humorously spells out "idiot," bringing light-hearted banter and relatable chuckles. Ever heard of a "problem between the keyboard and the monitor"? The duo laughs over common IT troubleshooting clichés.6. Balancing Old Charm with New Tech: Step into the architectural maze Andrew navigates while updating technology in historical hotels. How do you modernise without losing the charm? One careful step (and wire) at a time.7. From Waste to Wonders: In a surprising career detour, Andrew briefly strayed into the world of waste management. Missing the chaos and creativity of hospitality, he eventually returned to where he belonged. Expect some quirky insights and real talk about finding one's true calling.8. Passion Over Papers: Andrew's story is a testament to rising through the ranks without formal qualifications. Phil lauds his achievements, and Andrew emphasises that passion and perseverance can trump traditional credentials—take notes, aspiring techies and hoteliers!9. Crisis Management with Kindness: Andrew doesn't shy away from discussing the difficult decisions he had to make during crises. His mantra was simple: protect your team and treat everyone with respect, even when the problems seem insurmountable.10. Closing with Camaraderie: Both Phil and Andrew express their excitement for future advancements and growth. With shared hopes and laughs, this episode wraps up on a note of inspiration and camaraderie.Whether you're a technology enthusiast, hospitality professional, or a fan of amusing anecdotes, this episode brims with wit and wisdom. Tune in for a hearty mix of humour, heartfelt stories, and valuable insights straight from the trenches (and server rooms) of hospitality IT.Subscribe, rate, and review to stay updated on more such engaging episodes!The GuestAndrew Evers works for Rocco Forte Hotels as their director of IT. He has worked in technology for 27 years and alongside hospitality since 2011.Instagram -

Today we have the pleasure of speaking with Simon Numphud, the dynamic Managing Director of AA Media. Join us as we delve into Simon's fascinating journey through the hospitality industry, from his humble beginnings in catering college to becoming a leading figure in the industry.In this episode, Simon shares candid anecdotes about the less glamorous side of constant travel and dining, the rigours of maintaining fitness, and the humorous misconceptions his children have about his job. We discuss the evolution of the hospitality industry, touch on the significant changes over the years, and reflect on the incredible growth of hotel facilities, food quality, and even English wines.We'll uncover the history and the importance of the AA star-rating system, Simon's transition from a General Manager to a hotel and restaurant inspector, and the pivotal moments that shaped his career. Additionally, Simon offers insights into the values of trust, integrity, and community in hospitality, as well as the essential role of accreditations in ensuring consumer confidence.Throughout our conversation, we also delve into the personal challenges and triumphs Simon faced, his passion for the industry, and the importance of recognising excellence within this vibrant sector. So sit back, relax, and join us for an enlightening and engaging discussion with Simon Numphud on Hospitality Meets!Enjoy!The GuestSimon has spent his entire career in the hospitality industry, from managing hotels and restaurants through to the last twenty-five years with AA Media. As Managing Director, he is responsible for both AA Hotel and Hospitality services and VisitEngland Assessment services. This includes the various AA and VisitEngland classification and award schemes which in total numbers over 8,000 hospitality businesses.Wider industry involvement includes Fellow of the Institute of Hospitality, Fellow of HOSPA, Chair South West Board of Hospitality Action and Ambassador, Room to Reward Ambassador and regular judge for various national hospitality awards. Simon is passionate about mentoring, having been a mentor for Oxford Brookes University hospitality management students, having studied hospitality there himself during his formative years.X - https://twitter.com/AAHospitalityThe SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Welcome back to Hospitality Meets where today we have a special treat as we sit down with none other than James Brown (no, not the legendary blues singer - Highly original and never been used before joke) the dynamic CEO of Brewdog's bar division as well as being the co-founder of Tipjar.Join us as James takes us through his remarkable journey, from his humble beginnings at a chip shop in rural Scotland to leading Brewdog's international bar operations. We'll dive into the fun and innovative culture at Brewdog that attracts young, ambitious talent, and explore how they navigate the challenges of opening new locations, including a whirlwind expansion into Ohio and beyond.James shares valuable insights into the importance of in-person social experiences, especially post-COVID, and the unique challenges and rewards of the hospitality industry. We'll also chat about his entrepreneurial venture, Tipjar, a platform revolutionising the way tips are distributed in the hospitality sector.Get ready for an episode filled with entrepreneurial spirit, risk-taking stories, and the captivating energy of the hospitality world. Tune in as we uncover the passion and dedication that drives James and his team to create memorable experiences for both staff and guests around the globe. Enjoy!The GuestInstagram - @james_rides_bikes X - @BrewDogJBThe SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Today, on Hospitality Meets, we dive deep into the fascinating career journey of Phil Murphy, the Managing Director at Hoar Cross Hall Hotel & Spa.Starting his career in leisure and fitness, and facing numerous challenges, including personal tragedy and the unforeseen impact of Covid-19, Phil demonstrates the resilience and dedication required to thrive in the hospitality industry. From restructuring a large spa facility to overseeing a landmark hotel, Phil shares valuable insights into leadership, the importance of relationships, and the power of mutual respect as well as knowing when to say no, as well as yes!Join us as Phil reminisces about his beginnings in hospitality, the camaraderie that fuelled his passion, and the pivotal experiences that shaped his career. We'll explore his achievements in sustainability, including the creation of a zero landfill business, and his strategies for maintaining high brand standards. And as a special treat, Phil reveals his unique interview question that helps uncover true potential in candidates.Stay tuned for an inspiring conversation filled with wisdom, humour, and life lessons from one of our industry's seasoned professionals.Enjoy!The GuestPhil Murphy is the Managing Director at Hoar Cross Hall Spa Hotel a 104 Bedroom, 85,000 square foot spa destination. Welcoming over 100,000 guests per year, 400 staff members. Previously he's had roles such as Group Leisure and Spa Operations Manager at QHotels overseeing 26 leisure and spa properties with Experience at Macdonald Hotels, DW and JJB fitness. LinkedIn - linkedin.com/in/phil-murphy-8a3185154The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

We've got time for a cheeky bonus episode this week so today, we have a very special guest joining us - Tim Andrews. Tim is currently a talent manager at Jumeirah Hotels and also the founder of the podcast "Talking Hospitality." With his extensive experience in the industry, spanning from his early days working in a bar in Soho to his current roles, Tim brings a wealth of insights to share.In this episode, we'll be diving into Tim's fascinating journey in hospitality. We'll explore how his diverse background, including a brief stint studying law and working in retail at GAP, ultimately led him to find his true passion in the hospitality industry. Tim will share stories of his experiences working his way up from a glass collector to a cocktail barman, manager, and eventually into the world of recruitment. And some of his stories are off the charts!Along the way, we'll discuss the importance of creating positive work environments and promoting the good aspects of the hospitality industry. We'll touch on the challenges faced by businesses, including staff shortages, low wages, and competition from other industries. Tim will also share his insights on the skills and life lessons he's gained throughout his career and the importance of passion and purpose..So, whether you're a seasoned hospitality professional or just someone curious about the industry, this episode has something for everyone. Enjoy!The GuestHospitality isn't just my profession; it's a part of who I am. Growing up and carving a career in London, I've been immersed in one of the world's most bustling hospitality scenes. My story in this industry began with hands-on roles, where I quickly learned that success in hospitality is all about understanding people and their unique needs.For 16 years, I was at the helm of my own 5-star Hospitality Recruitment business. This experience wasn't just about business growth; it was a journey in understanding the heartbeat of the industry – the people who make it thrive. I've always been fascinated by the stories, the challenges, and the triumphs that come with a career in hospitality.In 2023, my podcast, previously known as "Timothy Put The Kettel On," evolved into "Talking Hospitality." This change was more than a rebrand; it was a natural progression of my desire to share the wealth of knowledge and experiences I've gathered. The podcast is my way of giving back to the industry that has given me so much. It's a platform where I can engage with fellow professionals, discuss trends, and explore the future of hospitality in a relaxed, conversational style.Instagram - @timothyrandrews & @talkinghospitalityThe SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

On this weeks Hospitality Meets I was able to get some time with one of my food heroes, Galton Blackiston, Chef Patron of the quite wonderful Morston Hall. He shares his fascinating journey and insights from and amazing career in the hospitality industry so far.Galton takes us through his early days, starting as a kitchen trainee in the Lake District without any formal culinary education. He reminisces about the tough yet rewarding experience that ultimately led him to become a head chef after a decade of learning.We dive into the challenges and essential nature of sourcing quality ingredients for his restaurant and the importance of the supplier relationship.Galton also shares his thoughts on the ever-evolving nature of the hospitality industry, discussing the impact of staff shortages following COVID-19 and the decision to prioritise staff well-being by closing the restaurant on Mondays. He highlights the need for adaptability and innovation, citing examples of young chefs making their mark in Norwich.And of course we also celebrate Galton's impressive 25-year Michelin star run at Morston Hall along with the story behind it's success. Throughout the episode, Galton emphasises the importance of understanding business and adapting to change. He also discusses the challenges and opportunities within the hospitality industry, stressing the need for caution in managing staff while recognising the potential for growth and success.Join us as we explore Galton Blackiston's remarkable journey, from his humble beginnings, to 25 years Michelin through to his thriving fish and chips business, and learn from his wealth of experience in the ever-changing world of hospitality. Galton's focus on quality and innovation shines through. His entrepreneurial spirit is rivalled only by his cheeky sense of humour and passion for the craft.Enjoy!The GuestGalton is the Chef Patron of Morston HallInstagram - https://www.instagram.com/chefgaltonb/The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this weeks Hospitality Meets, we have a very special guest - Sally Abé, renowned chef and author who has recently released her memoir - A woman's place is in the kitchen.Throughout her career, Sally has worked at some of the most prestigious restaurants in the UK, including the Savoy, Gordon Ramsay at Claridge's, and the Ledbury. She's here to share her journey, from working as a waitress in golf clubs and bars to becoming a junior sous chef and eventually the head chef at the Harwood Arms, which topped the list of the top 50 gastropubs in 2020.But Sally's story isn't just about her achievements in the kitchen. She's also an advocate for change in the hospitality industry, particularly when it comes to creating a more inclusive and supportive work environment for everyone. She'll be discussing the challenges she's faced as a woman in a male-dominated field, as well as the importance of valuing and nurturing your team.We'll also be diving into Sally's experience writing her memoir, which she describes as "a manifesto for change in the professional kitchen industry". She'll share some of the funny and heart-warming moments from her career, as well as the tough times that have shaped her both personally and professionally.So grab a seat at the table and join us for an insightful and inspiring conversation with the one and only Sally Abé. Trust us, you won't want to miss this one!The GuestInstagram - @littlechefsallyThe SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Another week passes and another superb story for you. Today, we're diving deep into the whirlwind journey of Bharti Radix, the dynamic Founder of Bloomsyard, a café wine bar concept born during the Covid pandemic. Bharti joins me to share her experiences rapidly expanding her business, the challenges of opening new sites, and the hurdles of building and managing a head office team.Bharti's story is one of resilience and ambition—opening multiple locations, facing recruitment struggles, and questioning her move from a secure job to entrepreneurship. As a former finance director with a diverse career in hospitality, Bharti brings a wealth of knowledge and a unique perspective on the importance of financial acumen and personal passion in business success.We'll also touch on Bharti's commitment to promoting diversity in the hospitality industry and providing career development paths for her team. She candidly discusses her trials and triumphs, including navigating a male-dominated boardroom, mentoring female entrepreneurs, and the profound impact of kindness in business.Join us as we explore the heart of Bharti's entrepreneurial spirit, her vision for Blooms Yard, and her advocacy for a more inclusive and recognized hospitality sector. Stay tuned for an inspiring conversation that offers valuable insights for anyone in the industry or aspiring to join it.The GuestBharti is the founder of Bloomsyard, a café wine bar concept, currently operating in and around London.Her career has seen her work with some amazing people and brands including Jamie Oliver, Luke Johnson and many othersBloomsyard Instagram - https://www.instagram.com/bloomsyard/The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Welcome back to another exciting episode of Hospitality Meets, the podcast where we delve into the inspiring journeys of the industry's most dedicated professionals. Today, I sit down with Guillaume Marly, Managing Director at Hotel Café Royal. Guillaume's remarkable career in hospitality, influenced by early aspirations in the military and an unwavering commitment to excellent service, has led to transformative successes in some of London's most prestigious hotels.In this episode, Guillaume shares unforgettable experiences, from fulfilling unique guest requests to revamping hotel spaces, and emphasises the rewarding nature of hospitality as a career. With a focus on empathy, leadership, and excellence, Guillaume offers profound insights into creating memorable guest experiences and the relentless pursuit of perfection. He also reflects on his journey, including an unexpected career shift inspired by his mother and the valuable lessons learned from top industry leaders.Tune in to hear about the thrill of managing luxury hotels, the importance of mental discipline, and the joy of celebrating milestones with a passionate team. Whether you're in the hospitality industry or simply love grand hotel stories, this episode is packed with wisdom and inspiration.Enjoy!The GuestGuillaume is the Managing Director of Hotel Café Royal in LondonInstagram - @guillaumemarlyThe SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Sometimes the guest chooses you and they don't even know it.I'd been a fan of the work that today's guest had been doing for quite some time so I was beyond thrilled when she said a big Essex yes to coming on the show.I'm joined by the dynamic and Epic Shereen Ritchie, CEO of Buns from Home. Shereen shares her incredible journey in the hospitality industry, emphasising the importance of authenticity, embracing one's uniqueness, and the value of entry-level roles in nurturing future leaders. **Key Discussion Points:**1. **Authenticity & Uniqueness:** Shereen underlines the power of being true to oneself and embracing what makes you unique, a message that resonates deeply in both personal and professional realms.2. **Ed Sheeran's Support:** A heartfelt discussion on Ed Sheeran's support for Buns from Home (and a humorous and ambitious contemplation of having him appear on the podcast in the future).3. **Leadership Lessons:** Shereen's experiences from her various roles across companies like TGI Fridays, Las Iguanas, and Leon, offer insightful lessons on leadership, mentorship, and the significance of developing young talent.4. **Industry Impact of COVID-19:** The episode delves into the profound impact of the COVID-19 pandemic on the hospitality industry, including the community-driven efforts to support the NHS and the shift to virtual business interactions.5. **Inspirational Anecdotes:** Shereen shares memorable and humorous moments from her career, including a virtual meeting mishap and a mistaken identity at an awards ceremony involving Angela Hartnett.6. **Buns from Home:** Discover the extraordinary growth story of Buns from Home, a bakery that began during lockdown and now boasts 15 sites, thanks to its rapid innovation and sustainable business model.7. **Impactful Food Memories:** Shereen and Phil explore the emotional significance of food memories and the role of hospitality in creating lasting, positive impacts on people's lives.8. **Dynamic Leadership:** The evolving landscape of leadership takes centre stage as Shereen speaks on having a supportive team, understanding business processes, and the importance of nurturing talent.**Memorable Quotes:**To encapsulate Shereen's wisdom and energy, we have curated some of her most impactful quotes from the episode, check our social through the week. You'll hear her heartfelt advice on enjoying the present moment, her belief in the power of the hospitality industry, and her thoughts on leadership and nurturing future leaders.**Important Links:**- [Buns from Home](https://www.bunsfromhome.com) - Explore the bakery that's taking the hospitality world by storm.- [Leon Restaurants](https://leon.co) - Learn about Shereen's impactful tenure at Leon.- [TGI Fridays](https://www.tgifridays.co.uk) - Discover the brand that shaped Shereen's foundational years in hospitality.**Tune in to this episode of Hospitality Meets to gain valuable insights on leadership, the impact of the COVID-19 pandemic on the industry, and the heart-warming journey of Shereen Ritchie. Whether you're an aspiring leader or a seasoned professional, Shereen's story is sure to inspire and uplift you.**For full show notes, complete transcripts, and more episodes, visit [Hospitality Meets Podcast](https://hospitalitymeetspodcast.co.uk).*Subscribe, rate, and review our podcast on Apple Podcasts, Spotify, or your favourite podcast platform.***Keywords:** Shereen Ritchie, Buns from Home, Hospitality Meets, Leadership, Hospitality Industry, Ed Sheeran, COVID-19 impact, Food Memories, TGI Fridays, Leon Restaurants, Mentorship, Business Growth, Sustainability.The GuestShereen is mum of 2 (Mason Wolf and Tigerlily Reign), eternal optimist and possibly Jon...

For this week's chat, I tootled off to the Edge hotel School at the University of Essex to meet comedy genius (And Deputy Head) Adrian Martin. Adrian brings a wealth of experience from both the hospitality industry and academia, making for a fascinating conversation.And Adrian is engaging from the get go as we delve into his unexpected journey into hospitality, which began with a nudge from his grandmother and led him to a successful career in hotel management before transitioning to academia. Adrian shares his insights on the invaluable hands-on training that students receive at the Wivenhoe House, a four-star country house hotel on campus, preparing them to transition from operational roles to management positions seamlessly.We also explore Adrian's ground-breaking research on customer behaviour highlighting the use of AI and social media to predict and improve customer service experiences. Adrian discusses the moral and ethical implications of such technology and emphasises the importance of building personal connections with customers.Join us as we uncover Adrian's journey, his impactful research, and his passion for teaching the next generation of hospitality professionals. Whether you're in the industry or simply curious about the world of hospitality, this episode is packed with valuable insights you won't want to miss.The GuestAdrian Martin - Associate Professor and Deputy Head of the Edge Hotel School at the University of EssexLinkedIn - linkedin.com/in/associate-professor-adrian-martin-8a2ab133The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Today's special episode features an engaging conversation with the quite wonderful Jason E. Brooks, a seasoned expert in the restaurant industry and the author of the transformative book "Every Leader Needs Followers." Phil, delves into Jason's innovative strategies for integrating new hires, his methodology for effective leadership, and the crucial shift from managing to leading a team. Jason sheds light on his book's five keys, encapsulated in the acronym MODEL, and further expands on the importance of mastering meetings and bridging the gap between employee and customer perspectives.Join us as we explore the fundamentals of creating a MODEL mindset for leadership, the power of influence, and the need for continuous training and self-reflection, especially in the challenging times in the aftermath of the pandemic.Whether you are in the hospitality industry or any other field, this episode offers valuable insights into building sustainable leadership, prioritising employee well-being, and fostering a culture of trust and collaboration. Sit back and tune in for a thought-provoking discussion that promises to leave a lasting impact on your approach to leadership!The GuestJason E. Brooks is a speaker, coach, author, and founder of HospiVation, LLC. Jason creates content that helps impact hospitality leaders on their journeys to help others around them fulfill their calling. His first book, Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers to Hospitality Leaders, launched in March 2024. Jason is a professional speaker and coach speaking on leadership mindsets and techniques in the hospitality industry.Website - https://www.jasonebrooks.com/The Book - https://www.amazon.com/Every-Leader-Needs-Followers-Hospitality/dp/B0CTH24WJFX - @2LeadNSucceedLinkedIn - https://www.linkedin.com/in/jason-e-brooks/The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Welcome to another episode of "Hospitality Meets," where this week we delve into the vibrant world of the hospitality and night time economy. Phil is joined by none other than Michael Kill, the dynamic Chief Executive of the Night Time Industries Association (NTIA). Michael shares an array of fascinating stories—from being pranked early in his career at Fifth Avenue to orchestrating his own elaborate pranks as promotional stunts. Listen as Phil and Michael explore how such experiences build resilience and break down barriers.Michael's journey into the industry was a serendipitous shift from a potentially very different path leading him to discover a profound sense of camaraderie and community. They discuss the quintessential role of problem-solving in hospitality, drawing parallels between past and present dynamics, especially influenced by social media. Michael underscores the importance of unity within the industry to influence governmental policies and enhance representation, touching upon his work with NTIA and the Institute of Hospitality.Together, Phil and Michael reflect on the multifaceted nature of the hospitality industry—from unglamorous tasks to major political manoeuvres—and its power to shape character and personal growth. Tune in to hear about Michael's hands on experience, his advocacy for collective industry success, and his strategic initiatives that aim to elevate the industry's stature on both national and international stages.Don't miss out on this insightful conversation brimming with practical wisdom, laughter, and a touch of nostalgia. Cheers!The GuestWith several decades of experience working within independent, corporate and public sector environments at executive level, Michael specialises in Marketing, Operations, Licensing, Logistics and System Implementation. With significant senior management roles within Luminar Leisure Plc, The Drinks Group and the University of East Anglia and now as the Chief Executive of the Night Time Industries Association, Michael has been exposed to a considerable range of businesses within the night time economy business sector.NTIA - https://ntia.co.uk/Instagram - @ntiaofficialX - @wearethentiaThe SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

This week on Hospitality Meets, we had the incredible privilege to sit down with Natasha Robinson, a torchbearer for a storied legacy in the restaurant industry. Natasha's deep-rooted connection to hospitality comes from a lineage spanning generations, with her parents standing out as boundary-pushing restaurateurs. From her upbringing amidst the bustling energy of family restaurants to her contemporary role guiding young talents, Natasha's journey is awe-inspiring!We cover JanuaryChanging trendsBeing Born into restaurantsGrowing up with your communityRejecting restaurants (And then being sucked back in)Getting Michelin StarsWinning 3 starsShoutingInterior DesignUnite the ClansCompetitions and the Gold Service ScholarshipAnd so much more.

What happens when you merge tech, hospitality and proprietary AI? The answer may well be the future of hospitality in the form of short stay power brand Bob W, headed up by todays guest, the awesome Niko Karstikko.Niko and Phil dive deep into the world of innovation in the hospitality industry, featuring an engaging conversation around the continued development of Bob W, a revolutionary hybrid accommodation brand. In this episode, you'll hear all about Niko's journey from an Air BnB Super host to a tech entrepreneur, and how he's leveraging technology to reshape the guest experience, from automated check-ins to bespoke local experiences. We'll discuss the challenges of breaking away from traditional methods, the importance of customer-centric solutions, and the exciting future ahead for the hospitality sector. Whether you're curious about the latest tech trends in travel or looking for entrepreneurial insights, this episode has something for everyone. Stay tuned as we explore how Niko and his team are creating the most loved hospitality brand around, one innovative idea at a timeThe GuestInstagram - https://www.instagram.com/nkarstikko/LinkedIn - https://fi.linkedin.com/in/nikokarstikkoBob W - https://www.instagram.com/bobwco/https://bobw.co/Niko Karstikko is a Finnish tech entrepreneur reinventing the hospitality industry as Co-founder and CEO of Bob W. Bob W is a tech company operating in hospitality and the first international climate-neutral hospitality provider. Under Karstikko's leadership, Bob W has raised a total of over €70M in funding, and outperformed hotels and competition, whilst expanding to 10 countries and 17 cities across Europe operating 36 aparthotels to-date.In addition to previously being the founder and CEO of VC-backed multinational consumer tech startup SportSetter (exit in 2016), Karstikko is also an experienced hospitality entrepreneur and occasional angel investor with a Bachelor degree in International Business and Finance from the University of South Carolina. The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Almost 2 years ago to the day, I was lucky enough to get the industry legend that is Danny Pecorelli on the show to tell his story. Within that story we got talking about a very special event that was about to happen called Back to the Floor and he kindly invited me to join his table.What unfolded at that event was what undoubtedly makes Back to the Floor one of the most celebrated events on the hospitality calendar. Fun and Carnage in equal measure, all whilst raising some much needed funds for those legends over at Hospitality Action.2 years on, and it's nearly time for 2024's version to take centre stage, this time hosted at the Park Plaza Westminster Bridge. With all that in mind, I thought it'd be great to shine a light on the event again through the GM of that very hotel, James Clarke.In this special we talk about James' StoryPark Plaza Westminster BridgeThe history of Back to the FloorWhat to expect on the nightThe auction prizesWhat it's like as a waiter or sommelier at the eventStories of the CarnageHow to support the eventNo doubt James has his work cut out for him keeping scores of our industry's finest under control for the evening but 2024's Back to the floor promises to be quite magnificent.Enjoy!To get behind this quite magnificent event, head to https://www.hospitalityaction.org.uk/events/2024/april/back-to-the-floor/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Today marks the end of season 5 of the show and we are signing off with a bang. I welcomed Hamish Anderson to the show, CEO of Tate Enterprises. This episode was a totally joyous education from the outset and represents another wonderful corner of the industry, where art and hospitality collide, in glorious fashion (Have I just inadvertently written a tagline for next years fashion week?).Hamish is brilliant, he oozes effortless passion for hospitality all the way through and with some cracking stories too.We cover:-JanuaryThe many enterprises of TateEarly careerGetting into wineStock taking evolutionBibendumWriting a book about wineClimbing the ranks at TateDeep thinkingLeadership LessonsFinding a bottle of Dubonnet for the queenMagnums of BollingerThe evolution of TateAnd so much more. I can't sign off season 5 without thanking you all for listening, this has been the most incredible season of the show, climbing into the top 1% of all podcasts and more of you are listening than ever before which I'll be forever grateful for. A huge thank you also goes to our Headline Sponsor, RotaCloud. Without the support of sponsors, it makes it very difficult to run the show.I'll be back in the summer with more fun and shenanigans from the world of hospitality.Enjoy!The GuestHamish Anderson is the CEO of Tate Enterprises, a diverse business running Tate's commercial activity - Events, F&B, Retail, E Commerce, Publishing, Merchandise, Product & Image Licensing, a coffee roasting business (Coffee by Tate)The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Another treat for you this week as I got some time with the wonderful Zoe Watts, Managing Director of Bennett HayZoe's rise to MD has seen her take in some quite amazing places to work. In addition to her journey we also get through:-Exploring being a nurseThe BHS Coffee ShopOff to UniBeefeater RestaurantsSavill garden RestaurantBecoming a GMThe people who see something in youThe Royal Society of ArtsTateEventsThe Adaptability of HospitalityMeetings with RoyaltyThe move to contract cateringBennett HayAnd a whole lot more. Zoe's got some great stories up her sleeves which she recounts with us and in amongst all of that is a just wonderful career journey so far.Enjoy!The GuestZoe Watts is the Managing Director of Bennett Hay, an independent contract caterer specialising in workplace catering.LinkedIn - https://www.linkedin.com/in/zo%C3%AB-watts-fih-96613615/The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Time for a cheeky bonus and this week I welcomed the absolutely epic, and my good friend, Dr Lizzy Bernthal who is a resilience specialist to chat through work place Toxicity and how to eradicate it (Amongst other things).Lizzy has an amazing story of how she ended up specialising in this under discussed, but relevant topic and we cover a lot including:-The ArmyFighting back against ToxicityResilienceForms of ToxicityThe Drama triangleEmpowermentLanguageChoicesThe signs of ToxicityCulture & ValuesCoachingAnd so much more. If you're in place that's toxic or just want to learn more about improving your resilience, Lizzy is THE person to ignite this within you.Enjoy!The GuestDr Lizzy Bernthal is a resilience coach who is on a mission to help 1 million purpose driven business owners and leaders to find their confidence and resilience already within them whilst working with values driven businesses to flourish in line with their vision and purposeWebsite - https://rypotential.co.uk/LinkedIn - https://www.linkedin.com/in/lizzybernthal-resilience-specialist/The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy