Tech on Toast

In this episode of the Tech on Toast Podcast, Chris Fletcher sits down with Jonny McKenzie, co-founder and CEO of Bustle, the cafe management platform built by operators for operators. Jonny flew all the way from Auckland, New Zealand, for this conversation—and it shows in the insights shared.Jonny's story is anything but ordinary. From launching cocktail bars in his early 20s to running a full-service cinema and now building Bustle, he's lived every shift, every challenge, and every spreadsheet that independent hospitality operators face.☕ What's in your cup this episode? • Why Jonny left IT to shake cocktails—and how that shaped his tech career • The pain of running multiple venues without visibility—and how Bustle fixes that • Bustle's “88% Rule” for building features that work for real operators • The myth of rapid transformation: why real clarity takes time • Emotional loyalty vs points-based systems—what real recognition feels like • Why Bustle celebrates when their customers outgrow them • Why most POS systems fail creatives—and what Bustle is doing differently • The rise of bakery as the new coffee shop culture • How price confidence, not just cost control, can help operators sleep at night

Ready to get quizzical?

Welcome back to the Tech on Toast Podcast, where we serve up fresh conversations with the sharpest minds in hospitality and tech.In this episode, Chris sits down with the brilliant Catherine Allan, Head of Sales at Beds & Bars – and former NHS children's nurse – to explore how empathy, agility and tech have shaped her unique approach to driving results in hospitality.From revamping bookings with +180% growth to cutting system admin time by 87%, Catherine's story proves that real connection beats pushy sales tactics every time. Whether you're an operator overwhelmed by too many platforms or a tech company looking to genuinely support venues, this one's packed with sharp insights and big laughs.We also hear how Catherine's new venture, Tidr, is on a mission to reduce reactive labour and boost ROI by helping operators manage their third-party platforms more efficiently. Want to join the pilot programme? Grab a free trial here

In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by JP Kloppers, Managing Director at Omnisient, to explore how hospitality operators can unlock the hidden value in their customer data—without compromising privacy.JP explains how data collaboration works when it's done responsibly, and how encrypted, anonymised data can create entirely new revenue streams, enable smarter AI adoption, and improve consistency across operations. Whether you're running a multi-site group or managing a single site, this episode breaks down where AI and data intersect—and why this matters more than ever in a sector under pressure.

In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by Jo Morgan, Operations Director at The Other House, for a brilliant conversation on how modern hospitality is evolving — and what it really takes to scale a hybrid hotel model that blends flexibility, technology and heart.Jo shares her journey from Yorkshire pot-wash to cruise ship director, through to leading one of London's most exciting hospitality concepts. They talk scaling without losing culture, how tech like Mews and Lightspeed power better experiences, and why warmth and human connection still matter most.

I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of technology in the fine dining industry. This week, we had the pleasure of visiting Benares in Mayfair, a Michelin-starred Indian restaurant, and speaking with Shubham and Mark from TISL. Together, we explored the challenges and triumphs of implementing technology in a bustling restaurant environment.Here are three key takeaways from our conversation that I believe are crucial for anyone in the tech or hospitality sectors:The Importance of Support: One of the standout themes from our discussion was the critical role that support plays in the success of technology implementation. Shubham emphasised how TISSL's support team is always just a phone call away, ready to resolve issues in real-time, even during the busiest hours. This level of accessibility not only alleviates stress but also ensures that operations run smoothly, allowing staff to focus on delivering exceptional customer experiences.Simplicity is Key: In a fast-paced environment like a restaurant, simplicity in technology is paramount. Both Shubham and Mark highlighted how TISSL's system is designed to be user-friendly, enabling staff to manage orders and make adjustments quickly, even from their phones. This agility is essential for maintaining efficiency and minimising errors, especially during peak service times. It's a reminder that technology should enhance operations, not complicate them.Building Strong Relationships: The relationship between Benares and TISSL is a testament to the power of collaboration and trust. After a brief period with another provider, Benares returned to TISSL, citing the reliability and support they received as key factors in their decision. This episode reinforces the idea that successful partnerships are built on understanding, communication, and a shared commitment to excellence.I invite you to listen to the full episode to gain deeper insights into how technology can transform the dining experience and the importance of having the right support system in place.Thank you for tuning in, and I look forward to hearing your thoughts on this episode! Let's continue the conversation about how we can leverage technology to create better experiences in our industries.#TechOnToast #Podcast #Hospitality #Technology #Support #Simplicity #Relationships #FineDining

In this episode of the Tech on Toast podcast, we sit down with Gemma Glasson, Managing Director at Wahaca, to uncover how one of the UK's most iconic restaurant groups balances bold flavour, cultural authenticity, and cutting-edge technology to create a hospitality experience that customers don't just enjoy — they come back for.

Guest: Jonatan Marc Rasmussen, CEO & Co-Founder, All GravyTitle: Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It)Live at HRC ( sorry for the audio blips!)

In this episode our Sales Director, Abbi, takes the mic, and we depart from Tech for one week only!We had the pleasure of chatting with a variety of guests from the brand new MarketHalls location, including Paddington Bear himself, Richard from Farmgirl, Hayley, the head of property for MarketHalls, and many more. Here are three key takeaways that stood out to me:The Power of Community Engagement

In this episode of Tech on Toast, Chris Fletcher chats with Eric Tiv from CrunchTime about the tools operators actually need to control costs, reduce waste, and scale operations with confidence. From bar shifts to boardrooms, Eric shares how his journey led him into hospitality tech and why he believes inventory visibility and operational consistency are the future.Plus, we dive into the world of QSR, the power of GMs as tech influencers, scaling in the Middle East, and why McDonald's lettuce issues might be more revealing than you think…Whether you're a single-site operator or scaling fast, this one's packed with relatable stories, insights, and practical takeaways.⏱️ Key Moments: • [01:30] ZenZap sponsor shout-out & team comms rant • [03:15] Meet Eric Tiv – from smoky bars to McDonald's to CrunchTime • [10:20] What CrunchTime actually does – and why it matters • [17:00] 3 million eggs?! Real talk on stock, shrinkage & fraud • [24:40] Inventory pain points and why some operators still love paper • [32:55] Secret salespeople: why GMs are tech's biggest influencers • [38:10] Expansion in Saudi & why the Middle East is embracing tech • [45:20] Operators buy tech when they need it – but should they? • [54:15] Why support and training are still deal breakers • [01:03:00] The impact of packaging on margin – yes, really • [01:09:00] Operation Rodney: how naming issues can drive action • [01:18:00] AI, automation and what's coming next for CrunchTime

I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Mark Roberts, the founder and CEO of Rapid Res. Mark shared some incredible insights from his journey in the tech and restaurant industries, and I wanted to highlight three key takeaways that really stood out to me:The Importance of Adaptability in BusinessMark emphasized how crucial it is for businesses, especially in the restaurant sector, to adapt to changing consumer behaviors and market dynamics. With the rise of quick-service restaurants and the shift towards convenience, traditional dining establishments must innovate to stay relevant. Rapid Res aims to bridge the gap by streamlining the dining experience, allowing restaurants to compete effectively against larger chains. This adaptability is not just about technology; it's about understanding your customers and evolving with their needs.Learning from Past ExperiencesMark's journey with Easy Pre-Orders taught him invaluable lessons about the startup landscape. He candidly discussed the challenges he faced, from securing funding as a first-time entrepreneur to navigating the complexities of the restaurant industry. His experience highlights the importance of resilience and learning from both successes and failures. As he embarks on this new venture with Rapid Res, he's applying those lessons to create a more efficient and customer-centric solution. It's a reminder that every setback can be a stepping stone to future success.The Power of CollaborationOne of the most exciting aspects of Mark's approach with Rapid Res is the emphasis on partnerships. By collaborating with restaurants and leveraging technology, he's creating a platform that not only benefits his business but also drives foot traffic back to local eateries. This collaborative spirit is essential in today's competitive landscape, where businesses must work together to thrive. Mark's vision of enhancing the dining experience through technology is a testament to the power of teamwork and shared goals.I encourage you to listen to this episode for a deeper dive into Mark's insights and the innovative solutions Rapid Res is bringing to the table. Whether you're in the tech space, the restaurant industry, or just someone interested in entrepreneurship, there's something valuable for everyone.

I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality technology with our special guest, Pete Saunders, Head of Relationships at Zonal Hotel Solutions.In this episode, we explore the intersection of technology and hospitality, and I wanted to share three key takeaways that stood out to me:The Importance of Integration in Tech StacksOne of the biggest challenges facing hospitality operators today is managing complex tech stacks. Pete highlighted how many businesses are overwhelmed with numerous products that don't communicate effectively with each other. This often leads to "dirty integrations" and reporting nightmares. The solution? A streamlined approach with a focus on integration, allowing operators to have a cohesive system that enhances efficiency and improves the guest experience.Total Revenue Management: A Game ChangerWe discussed the shift from traditional revenue management to total revenue management. This approach not only looks at room rates but also considers all revenue streams from a guest, such as dining and additional services. By understanding the total value a guest brings, operators can make more informed decisions that drive profitability. This holistic view is crucial in today's competitive landscape.The Role of AI in Enhancing Guest ExperienceAI is no longer just a buzzword; it's becoming an integral part of hospitality technology. Pete shared insights on how Zonal is leveraging AI to analyze customer data and provide actionable insights to staff. This not only helps in personalizing the guest experience but also empowers teams to deliver exceptional service without the stress of complicated systems.I encourage you to listen to the full episode for a deeper dive into these topics and more! Whether you're in hospitality or tech, there are valuable insights that can help you navigate the evolving landscape of our industry.A big thank you to our sponsor, ZenZap, for supporting this season of the podcast. And as always, thank you for tuning in! Let's keep the conversation going—what are your thoughts on these takeaways?#TechOnToast #Hospitality #Technology #Podcast #AI #RevenueManagement #Integration #ZonalHotelSolutions

I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with David Bird, Sales Director at Impact Data. We delved into the fascinating world of data-driven marketing and how businesses can leverage technology to enhance customer engagement and drive revenue. Here are three key takeaways from our conversation that I believe every marketer and business owner should consider:The Power of Automation in MarketingDavid shared insights on how Impact Data's TalkBox platform is revolutionizing the way businesses communicate with their customers. By automating marketing strategies based on customer behavior, businesses can significantly increase engagement without overwhelming their teams. Imagine sending personalized promotions to customers at the right time, ensuring that you're not just sending blanket messages but rather targeted communications that resonate with individual preferences. This approach not only enhances customer experience but also drives sales effectively.Data as an Insurance PolicyOne of the most compelling points David made was about viewing your customer database as an insurance policy for the future. In challenging economic times, retaining existing customers is more crucial than ever. By nurturing your database and utilizing it for targeted marketing, businesses can create a safety net that helps sustain revenue. David emphasized that even if you're not actively marketing, growing your database is essential. When the time comes to engage, having a robust list can make all the difference.Simplicity and Agility in Tech SolutionsIn our discussion, we touched on the importance of simplicity and agility in tech solutions. David highlighted how Impact Data focuses on deep integrations with a select number of partners, allowing them to provide tailored solutions that truly meet the needs of their clients. This approach not only simplifies the user experience but also enables businesses to adapt quickly to changing market demands. As David put it, "If we have lots of integration partners, it goes in a queue, and then they all have to be prioritized." By streamlining their focus, Impact Data can deliver exceptional value and support to their clients.I encourage you to listen to the full episode for more insights and stories from David's journey in the tech industry. Whether you're a seasoned marketer or just starting out, there's something valuable for everyone in this conversation.

Welcome to the Tech On Toast podcast! In this episode, host Chris Fletcher is joined by Sachin Vasani, founder of INSY, as they dive into the world of hospitality technology and marketing.Sachin shares his unique journey from a social work background to becoming an entrepreneur in the tech space, highlighting the challenges and triumphs along the way. Discover how INSY is revolutionising the way independent restaurants attract, convert, and retain customers through innovative marketing systems that integrate online ordering, customer communications, and digital loyalty.Learn about the exciting features of INSY's products, including the game-changing missed call WhatsApp back service and the AI employee, Nishi, designed to enhance customer engagement. Sachin also discusses the importance of understanding marketing metrics and how independent operators can leverage technology to boost their profits and streamline operations.Whether you're a restaurant owner or simply interested in the intersection of technology and hospitality, this episode is packed with valuable insights and practical advice.Don't forget to check out INSY at GoINSY.com and connect with Sachin on LinkedIn!Timestamps:00:00 - Introduction and sponsorship by ZenZap00:11 - Meet Sachin Vasani02:23 - Sachin's background and journey into tech11:52 - The mission of INSY22:08 - Customer success stories30:32 - Introduction of AI employee, Nishi36:02 - Future plans for INSYSubscribe for more episodes and insights into the tech world!

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech with our special guests from Yumpingo, Jess Walton and Darren. If you're in the hospitality industry or just curious about how technology is transforming the way we operate, this episode is a must-listen! Here are my top three takeaways: The Power of Feedback: One of the most significant shifts in the hospitality industry is how operators are beginning to view feedback. Traditionally, feedback was often seen as a tool for damage control, primarily focused on responding to negative reviews. However, Jess and Darren emphasize that feedback should be viewed as a strategic asset. By collecting and analyzing guest insights, operators can identify areas for improvement and drive meaningful change across their businesses. This proactive approach not only enhances guest experiences but also boosts overall operational efficiency. Continuous Improvement with Tech: Yumpingo has developed a unique methodology called the Continuous Actions Process (CAP), which is all about driving ongoing improvements in hospitality operations. Unlike traditional methods that may work well in manufacturing, CAP is tailored for the complexities of the hospitality sector. It allows operators to quickly identify issues, implement changes, and measure the impact—all in real-time. This means that even small tweaks can lead to significant improvements in guest satisfaction and operational performance. The Human Element in Tech: While technology plays a crucial role in streamlining operations, Jess and Darren remind us that the human touch is irreplaceable. They highlight the importance of building relationships and understanding the unique challenges that hospitality operators face. By combining tech with a consultative approach, Yumpingo helps businesses not just to adopt new tools but to embrace change and foster a culture of continuous improvement.01:19 Meet the Guests: Jess and Darren from Yumpingo02:33 Jess's Journey in Tech and Account Management03:39 Darren's Background and Transition to Hospitality Tech05:12 Understanding Yumpingo's Value Proposition06:50 The Evolution of Feedback in Hospitality09:54 Adoption and Continuous Improvement with Yumpingo12:28 The Role of Tech in Enhancing Customer Experience14:48 Tech on Table: The Future of Hospitality18:50 Driving Customer Loyalty with Data19:13 Personalisation and CRM Integration20:27 Challenges in Training and Development21:43 Feedback and Operational Improvements22:38 The Lasagna Story: A Lesson in Consistency24:10 Leveraging Technology for Real-Time Feedback26:14 The Importance of Addressing Minor Issues33:33 Adapting to Market Changes37:50 Future Trends in Hospitality Tech41:39 Closing Thoughts

Exploring Food Marketing and Allergens with Ewan Phillips - Tech N Toast PodcastJoin us for an enlightening conversation with Ewan Phillips, co-founder of 'And It Has,' on this episode of the Tech N Toast podcast. Ewan shares his journey from food marketing to creating a tech solution for allergen management in the hospitality industry. Discover how his passion for food, customer experience, and community-driven initiatives led to innovative solutions that enhance safety and streamline operations in restaurants. Whether you're intrigued by food tech, hospitality, or personal entrepreneurial stories, this episode sheds light on the intersection of all these areas and more.00:00 Introduction and Initial Setup00:11 Podcast Begins: Guest Introduction01:16 Casual Conversation and Personal Stories03:52 Discussion on Food Marketing and Career Journey09:18 The Birth of 'And It Has'10:14 Challenges and Solutions in the Food Industry17:04 Importance of Training and Compliance18:06 Impact of Customer Journey and Employee Safety18:55 Managing Supplier Changes and Protocols19:51 Labor Audits and Self-Managed Accounts20:09 Personal Stories and Customer Interactions22:19 Changing Trends in Food Search and Technology24:51 Supporting Autism and Food Preferences28:57 Building a Passion-Driven Business31:27 Challenges and Rewards of Founders33:38 Future Plans and Networking

Future-Proofing Hospitality: Why Reliable Tech & Seamless Payments Matter

Streamlining Hospitality with Supy: Insights from Tech On Toast Season 11 In this episode of the Tech On Toast podcast, hosted by Chris Fletcher and sponsored by ZenZap, we dive into the game-changing tools for managing hospitality teams. The episode features a special guest, Dani El Zein, founder of Supy, who shares his journey from running a restaurant to developing a comprehensive back-office system for procurement, inventory management, and business analytics. Dani highlights how Supy simplifies inventory tasks, reduces human error, and provides valuable business insights that lead to significant cost savings. Tune in to learn how AI and other advanced features in Supy are revolutionising the hospitality industry. 00:00 Introduction and Sponsor Message 01:16 Meet the Guest: Dani El Zein 02:18 Dani's Background and Journey 03:31 Introduction to Supy 05:24 Supy's Key Features and Benefits 07:02 Challenges and Solutions in Inventory Management 12:28 Ordering and Streamlining Operations 15:16 Onboarding and Implementation 16:57 Challenges in Implementation 17:44 Importance of a Single Point of Contact 18:17 Back of House Operations 18:53 Case Studies: Mushroom and Coffee 22:58 The Role of AI in Inventory Management 28:38 Support and Customer Service 30:34 Conclusion and Future Plans

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of AI recruitment with two incredible guests, Ed Godwin and Ed Grimes from Talent Unlimited. If you're in the hospitality industry or just curious about how technology is transforming recruitment, this episode is a must-listen! Here are my three key takeaways: Efficiency Meets Quality: One of the standout features of their AI recruitment assistant, Sophie, is her ability to streamline the hiring process without sacrificing the quality of interviews. Sophie can screen candidates and conduct voice AI interviews in less than a day, compared to the traditional 22-day process. This means that recruiters can focus on the best candidates while ensuring that everyone receives personalized feedback, enhancing the overall candidate experience. Addressing Bias in Recruitment: A significant concern in recruitment is the potential for bias, especially when it comes to human decision-making. Ed Grimes highlighted that Sophie operates without human biases, as she is trained to assess candidates based on objective criteria rather than historical hiring decisions. This approach not only promotes inclusivity but also ensures that every candidate is evaluated fairly, regardless of their background. Empowering Recruiters, Not Replacing Them: Both Eds emphasised that AI should be seen as a tool to enhance the capabilities of human recruiters, not as a replacement. By taking care of the "heavy lifting," Sophie allows recruiters to spend more time on meaningful interactions with candidates. This collaboration between AI and human expertise can lead to better hiring outcomes and a more positive experience for both candidates and employers. I had a fantastic time chatting with Ed Godwin and Ed Grimes, and I believe their insights will resonate with anyone involved in recruitment or the hospitality sector.

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of logistics and delivery with Patrick Eve, the Head of UK at Nash. If you're in the hospitality or retail sectors, this episode is a must-listen! Here are three key takeaways that stood out to me: The Evolution of Delivery Services: Patrick shared fascinating insights into how delivery services are evolving, especially in the hospitality sector. With the rise of catering and meal kits, businesses are looking for ways to enhance their delivery offerings. Nash is at the forefront of this change, providing customizable logistics solutions that allow restaurants and retailers to manage their own delivery experiences while maintaining brand integrity. This shift is crucial as more businesses recognize the importance of owning the customer journey. Data-Driven Decision Making: One of the most compelling points discussed was the significance of data in understanding customer behavior. Patrick emphasized how businesses can leverage customer data to improve their delivery services. By tracking metrics such as delivery times, customer preferences, and even pilfering incidents, companies can make informed decisions that enhance their operations and customer satisfaction. This data-centric approach is essential for businesses looking to thrive in a competitive market. The Importance of Reliability: In the world of delivery, reliability is everything. Patrick highlighted how Nash's platform ensures that businesses can provide a consistent and reliable delivery experience. With features like real-time tracking and route optimization, businesses can manage their internal and external fleets effectively. This not only improves customer satisfaction but also streamlines operations, allowing staff to focus on what they do best—providing excellent service. If you're interested in how technology is reshaping the delivery landscape and want to learn more about Nash's innovative solutions, be sure to check out the full episode!

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Jules Smith, co-founder of Blend. If you're in the hospitality industry or just interested in innovative training solutions, this episode is a must-listen! Here are three key takeaways that really stood out to me: Revolutionizing Training for the Deskless Workforce Jules and her co-founders are on a mission to transform how training is delivered to deskless workers, particularly in the hospitality sector. They recognize that traditional training methods are outdated and often ineffective. With a focus on mobile-first, micro-learning, Blend is making training more accessible and engaging for a new generation of workers who consume information differently. This approach not only enhances learning but also helps retain talent by providing a more supportive onboarding experience. The Power of User-Generated Content (UGC) One of the most exciting aspects of Blend is its emphasis on user-generated content. Employees can create and share their own training videos, showcasing their unique skills and knowledge. This not only fosters a sense of ownership and pride among staff but also allows businesses to capture and share their culture in a way that resonates with new hires. As Jules pointed out, a video speaks a million words, and having authentic content from real employees can significantly enhance the learning experience. Future-Proofing Training with AI and Customization Looking ahead, Blend is set to roll out Version 2 of their platform, which will include AI-powered features, customizable learning pathways, and full language translation. This means that training can be tailored to meet the diverse needs of employees, including those with different learning styles and language preferences. As the workforce evolves, it's crucial for businesses to adapt their training methods to ensure everyone can thrive. If you're curious about how Blend is changing the game for training in the hospitality industry, be sure to check out the full episode!

Welcome to Season 10 of the Tech On Toast podcast, brought to you by OpenTable! In this episode, we dive deep into the world of hospitality tech with the Orderpay team. Join us as we explore how OrderPay is revolutionising the dining experience by streamlining order and payment processes for restaurants. Meet our guests: Shakira - Head of Customer Operations at Orderpay James - Chief Technology Officer at Orderpay Reiss - Chief Operating Officer at Orderpay We discuss the challenges faced by the hospitality industry, especially in the wake of recent events, and how Orderpay's innovative solutions are helping restaurants improve efficiency, enhance customer experience, and ultimately drive revenue. From mobile ordering to the new set menu feature designed for large parties, we cover it all! Key topics include: The importance of technology in modernising restaurant operations How Orderpay addresses staffing issues and improves customer satisfaction Insights into the product lineup, including Orderpay Mobile, Click and Collect, and Pay and Go The role of customer feedback in product development The impact of AI and automation on the hospitality sector Whether you're a restaurant owner, tech enthusiast, or just curious about the future of dining, this episode is packed with valuable insights and practical advice. Don't forget to like, subscribe, and hit the notification bell for more episodes! Links: Schedule a demo with OpenTable: opentable.co.uk/restaurant-solutions Check out Orderpay: orderpay.co.uk Enjoy the show!

In this festive episode of the Tech on Toast Podcast, we sit down with Ed Christmas, Managing Director at Bums on Seats, to unwrap the secrets behind successful sales strategies in hospitality. From maximising Christmas bookings to addressing year-round operational inefficiencies, Ed shares his invaluable insights and top tips to help operators thrive in the competitive hospitality landscape.

In this episode of the Tech on Toast podcast, we're thrilled to spotlight two inspiring female founders, Alana Brailsford and Eve Williamson, from Served. These trailblazers are not just building technology; they're addressing a critical challenge in the restaurant industry: supporting individuals with food allergies and dietary restrictions. Their mission? To make dining out safe, inclusive, and enjoyable for everyone. Join us as we explore their journey, their passion for community-driven change, and the barriers they're breaking as female founders in the tech space. This episode is packed with insights for restaurateurs, tech enthusiasts, and anyone interested in creating more inclusive dining experiences. Key Takeaways 1️⃣ The Importance of Inclusivity in Dining: Alana and Eve share their personal experiences with food allergies and how Served is helping restaurants create a safe and welcoming environment for diners with dietary restrictions. Their goal? To eliminate fear and anxiety from dining out, making inclusivity a priority in the food industry. 2️⃣ The Power of Community and Relationships: Building trust and fostering transparency about allergens is at the heart of Served's mission. By forming meaningful partnerships with restaurants, Alana and Eve aim to empower the hospitality sector while creating loyal customer bases that value safety and inclusivity. 3️⃣ Female Founders Breaking Barriers: Alana and Eve discuss their experiences navigating the challenges of being female founders in a male-dominated industry, from funding disparities to breaking stereotypes. Their determination is an inspiring call to action for supporting women in tech and entrepreneurship. Why You Should Listen • For Restaurateurs: Gain insights into how supporting allergy-inclusive practices can boost customer loyalty and enhance the dining experience. • For Tech Enthusiasts: Explore the innovation behind Served and its impact on food safety and restaurant operations. • For Advocates of Change: Be inspired by Alana and Eve's passion, resilience, and commitment to making dining safer for everyone. Let us know your thoughts, and join the conversation to support a future where dining is safe, inclusive, and enjoyable for all! #TechOnToast #FoodTech #FemaleFounders #InclusivityInDining #Startups #HospitalityTech #AllergyAwareness #Podcast

I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with my old friend, John Horsfield, Chief Revenue Officer at Centegra. We delved into the fascinating world of restaurant technology, customer service, and the evolving landscape of the hospitality industry. Here are three key takeaways from our conversation that I believe will resonate with many of you: The Power of Relationships in Hospitality

This months bonus episode was recored LIVE at the Hostech event hosted by MCA. How can tech empower customers and operators, across all hospitality touchpoints? In this wide-ranging panel discussion, sector CTO's and operator specialists discuss their vision of future progress, from the evolution of loyalty and rewards, to ordering and payments, to robotics and AI. Panellists: David Rose Senior Director – International Digital & Marketing Technology Rory Scallan commercial director at Five Guys JV UK and Europe Nick Fryer CTO, Dojo Rob O'Beirne VP of Revenue, Nory AI During the chat we discussed the following.... Delivery Management Streamlined Operations: David Rose from Papa John's emphasized the importance of simplifying kitchen operations by integrating various online channels and managing driver logistics. By partnering with technology providers like Deliverect, they have reduced the complexity of handling multiple delivery platforms. This integration allows kitchen staff to concentrate on food preparation rather than juggling different order systems. Flexible Delivery Models: The ability to switch between in-house drivers and third-party delivery services based on demand is another significant advantage. This flexibility not only optimizes operational efficiency but also ensures that customer orders are fulfilled promptly, enhancing the overall customer experience. As David mentioned, this adaptability allows stores to manage costs effectively while maintaining high service standards. Accurate Order Fulfillment: Rory Scanlan from Five Guys highlighted the importance of integrating delivery partners to ensure that preparation and wait times are as accurate as possible. This accuracy not only improves online profiles and algorithm rankings but also enhances the in-store experience by reducing the time couriers spend waiting for orders. Consequently, staff can dedicate more time to serving in-store customers, thereby improving service quality. Simplified Payment Experience: Nick Fryer from Dojo discussed the goal of making payments "invisible" to customers. By providing a seamless payment experience—whether through QR codes or other methods—the focus shifts back to the dining experience rather than the transaction itself. This simplification reduces the administrative burden on staff, allowing them to engage more with customers. Reduced Administrative Tasks: The elimination of cumbersome processes, such as the traditional Zed report and the need to keep physical receipts, further streamlines operations. By minimizing back-office administration, staff can spend more time on the floor, enhancing customer interactions and service quality. Data-Driven Insights: The integration of payment processing technology also allows for better data collection and analysis. This data can inform operational decisions, helping managers optimize staffing and inventory based on real-time insights. As Rob O'Byrne from Nori pointed out, using technology to guide decision-making can free up time for general managers to focus on delivering exceptional customer experiences rather than getting lost in spreadsheets and data modeling.

Welcome to Season 10 of the Tech On Toast podcast, brought to you by OpenTable! In this episode, we dive into the world of restaurant technology and employee experience with our special guests, Tommy, Head of Restaurant Systems at Honest Burgers, and Matt Grimshaw, Founder of youda. Join us as we explore the challenges faced by the hospitality industry, particularly around employee communication and operational efficiency. Tommy shares insights from his experience running restaurants, while Matt discusses how AI can transform employee experiences by automating administrative tasks and providing personalized support. We also touch on the importance of integrating technology in the restaurant sector, the differences between AI and automation, and the future of AI applications in hospitality. Whether you're a restaurant owner, a tech enthusiast, or simply curious about the intersection of technology and hospitality, this episode is packed with valuable insights! Topics Covered: Challenges in employee communication and operational efficiency The role of AI in enhancing employee experiences Best practices for integrating technology in restaurants The difference between AI and automation Future trends in AI applications for hospitality Don't forget to like, subscribe, and hit the notification bell for more episodes! Links: Learn more about OpenTable: opentable.co.uk Connect with Tommy on LinkedIn Discover Uda: youda.co Enjoy the show!

In this episode, I had the pleasure of chatting with Oli, the Head of People and Engagement at Pizza Pilgrims. We delved into the world of innovative HR practices and the impact of technology on employee engagement. Here are three key takeaways from our conversation: The Power of AI in Employee Engagement: Oli shared insights on how they implemented "Joshua," a chatbot in Workplace, to streamline communication and provide instant access to information for employees. The success of Joshua in enhancing engagement and reducing open shifts by 30% is truly remarkable. Personalization and Fun in HR Tech: Oli emphasized the importance of maintaining a fun and engaging tone in HR technology. From gamification to personalized responses, the focus on making the platform interactive and enjoyable for employees is key to driving engagement. The Future of HR Tech and Employee Engagement: We discussed the evolving landscape of HR technology and its impact on employee engagement. Oli highlighted the need for continuous innovation and adaptation to meet the changing needs of employees and enhance overall workplace culture. If you're interested in learning more about the fascinating insights shared by Oli and the innovative practices at Pizza Pilgrims, make sure to tune in to the latest episode of the podcast. I can't wait for you to listen to this episode and discover the incredible work being done in the realm of HR technology and employee engagement. Let's continue to drive positive change in the workplace together!

I'm excited to share the latest Tech On Toast episode, where I had the absolute pleasure of chatting with Tom James, Managing Director of Bills. We dove into his incredible journey in the hospitality industry, from pulling pints as a bartender to leading a beloved restaurant brand. Here are three key takeaways from our conversation that are gold for anyone in hospitality:

Welcome to this exciting episode of the Tech On Toast podcast! Join host Chris Fletcher as he dives into the world of baking and technology with special guests Matthew Jones, founder of Bread Ahead, and David from Square. In this episode, we explore: Matthew's incredible journey from chef to bakery owner, including the growth of Bread Ahead from its origins in Borough Market to its expansion into international markets. The importance of simplicity and quality in baking, and how Bread Ahead focuses on classic recipes without gimmicks. The role of technology in streamlining operations, with David explaining how Square's tools help businesses like Bread Ahead manage payments, inventory, and customer loyalty. Insights into customer behavior and how data-driven decisions can enhance the baking experience. Exciting future plans for Bread Ahead, including new locations and educational initiatives. Whether you're a budding baker, a tech enthusiast, or just curious about the intersection of food and technology, this episode is packed with valuable insights and delicious discussions! Don't forget to like, subscribe, and hit the notification bell for more episodes of Tech On Toast! Links: Visit Bread Ahead: breadahead.com Explore Square: square.com Join the Tech On Toast community: techontoast.community Enjoy the show and get ready to indulge in some mouth-watering treats!

In our latest episode, I had the privilege of speaking with Oli Cavanagh, co-founder of StrikePay, about how they're reshaping digital tipping across hospitality and service industries.

Grab a cuppa and get comfy, because in this episode we have a natter with Tom Hacquoil, the CEO at Pinpoint. He shares his thoughts on the ever-evolving world of recruitment technology and the candidate experience. Highlights: • Hitting the Century Mark (00:01:00): Tom kicks things off by mentioning he's just boarded his 100th flight this year—talk about clocking up the air miles! • Finding Your True Calling (00:03:55): He admits that while he enjoys programming, it's not really his strong suit. Sometimes it's about knowing where your real talents lie. • Life's Cheat Codes (00:05:21): Tom hints at discovering some “cheat codes” that have given him a leg up in life and business. • Tools of the Trade Matter (00:07:44): We chat about how people choose workplaces based on the tools they'll have to use—no one wants to be stuck with clunky old software. • No Substitute for Experience (00:09:34): Tom emphasises that you just can't beat time spent in the market; experience truly is invaluable. • Sustainability in Software (00:11:12): He points out that many software companies are “default dead,” lacking sustainable business models—a bit bleak but a reality check. • Rethinking Recruitment (00:14:00): Leading organisations now treat hiring as a “sell-side” challenge, focusing on attracting talent by showcasing their own value. • A Word to the Wise (00:15:10): Tom advises against certain strategies that might seem clever but often don't pay off in the long run. • The Rise of Automation (00:18:40): We discuss how candidates can now auto-generate CVs and apply to thousands of jobs in a heartbeat, changing the recruitment game. • Guiding Through Change (00:20:00): Acknowledging that change can be tough, Tom stresses the importance of offering support during transitions. • Underutilised Tech (00:21:54): He reckons most technology is only used to 70-80% of its capacity—so there's plenty of untapped potential out there. • Specialists vs Generalists (00:24:40): Using a brilliant analogy, Tom says if you break your leg, you'd want a leg specialist, not just any doctor. • Post-Offer Pitfalls (00:26:40): There's often a sharp drop in candidate experience after a job offer is made, which can affect onboarding and retention. • The Entrepreneurial Buzz (00:28:24): Tom describes entrepreneurship as a bit of a drug—you just keep coming back for more. • Customer Feedback Loop (00:30:17 & 00:33:00): Pinpoint prides itself on iterating based on customer feedback, letting the product evolve alongside clients' needs. • Direct Appreciation (00:34:02): He shares how clients often reach out personally to express their gratitude when their suggestions are implemented. • Supercharging Recruiters with AI (00:37:12): The aim isn't to replace recruiters but to enhance their abilities, making them even more effective. • AI is All About Use Case (00:39:01): Tom notes that the success of AI hinges on how and where it's applied within recruitment. • Benefits of Long-Term Partnerships (00:41:40): Staying with one provider builds up valuable data over time, offering scalable insights. • Need for Better Benchmarking (00:42:14): He critiques the poor standard of industry benchmarking data, suggesting there's plenty of room for improvement. • Learning from Across the Pond (00:45:41): Tom suggests UK businesses look at US recruitment trends to anticipate changes likely to arrive here in about six months. • Tech That Empowers (00:47:42): He envisions technology increasingly helping people by making their lives easier and providing better data, rather than replacing them. Wrap-Up: Whether you're in HR, recruitment, or just fancy a good tech chat, this one's definitely worth a listen! The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20 Visit Square.com to use the promo code or to request to speak to our sales team for a demo

In this episode of the Tech On Toast podcast, Chris Fletcher sits down with Mo Fayed, founder of Grub Tech, to dive deep into the world of hospitality technology. They discuss the evolution of tech in the restaurant industry. Key Topics Covered: [00:05:30] Automating Restaurant Order Management Mo explains how Grub Tech's platform automates the entire order lifecycle, reducing the need for manual processes. This includes everything from managing menus and modifiers to integrating orders from multiple delivery platforms. Streamlining these processes improves efficiency and helps restaurants focus more on customer experience. [00:08:44] Cloud Kitchens and Virtual Brands With the rise of cloud kitchens and virtual brands, restaurants can now operate multiple brands from a single kitchen. Mo discusses how Grub Tech supports this trend by providing unified tech solutions that consolidate orders across various platforms, simplifying operations and enabling restaurants to tap into new revenue streams. [00:12:13] The Importance of Tech Integrations Grub Tech's solutions are built to integrate seamlessly with existing POS systems, helping restaurants avoid expensive overhauls. Mo highlights the critical role of integrations in improving efficiency without disrupting current operations. [00:13:06] Data Visualization for Restaurant Operators Effective data visualization is key to understanding business performance. Mo shares that Grub Tech's platform allows restaurant owners to quickly access vital metrics through intuitive dashboards, empowering them to make faster, informed decisions that improve operations. [00:17:06] Food Aggregator Disputes Explained One common issue for restaurants is managing disputes with food aggregators. Mo discusses how Grub Tech's platform helps track and resolve these disputes, ultimately improving the relationship between restaurants and third-party platforms. [00:22:52] Saudi Arabia's Digital Infrastructure Mo provides insights into the digital transformation occurring in Saudi Arabia, where Grub Tech has a strong presence. He talks about how the country's growing infrastructure is enabling rapid adoption of tech solutions in the hospitality sector. [00:24:00] AI Product Launch: G-Scout Mo introduces Grub Tech's newest AI-powered tool, G-Scout. This product consolidates third-party data, including competitor analysis, to help restaurant operators stay ahead of market trends and refine their business strategies. [00:26:44] Actionable Insights from AI Data The conversation shifts to how AI-generated insights can help restaurants optimise menus, streamline operations, and enhance customer satisfaction. Mo gives examples of how G-Scout offers real-time, actionable recommendations that can significantly impact a restaurant's bottom line. [00:30:10] AI's Role in Transforming the Hospitality Industry Mo closes by explaining how AI is transforming hospitality, from automating processes to helping businesses become more data-driven. He emphasizes that AI will play a critical role in shaping the future of restaurant operations, improving efficiency, and driving innovation across the sector. Learn more about how Grub Tech is revolutionising restaurant operations and stay ahead of the tech curve by visiting www.grubtech.com. Don't forget to subscribe to the Tech On Toast podcast for more insights on the latest in hospitality tech! The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20 Visit Square.com to use the promo code or to request to speak to our sales team for a demo #TechOnToast #Podcast #HospitalityTech #CustomerExperience #AI #Memories #AccessHospitality #ChangeManagement

In this week's episode, we had the pleasure of chatting with Champa Magesh, Managing Director of Access Hospitality, who shared valuable insights on the importance of creating lasting memories in the hospitality industry.

In this week's episode, I had the pleasure of chatting with Nick Paine, the visionary founder of Opspot, and what a conversation it was!

Hey Toasters,

In this special edition of the Tech on Toast podcast, we visit Eat the Bird in Cardiff to chat with the founder, Dan, and Laurens from Piggy. They discuss the growth journey of Eat the Bird, the unique concept behind the brand, and the collaboration with Piggy to enhance their loyalty program. Dan shares insights into the challenges and successes of growing a small business in the hospitality industry, while Laurens talks about Piggy's expansion into the UK market and their focus on personalised communication and loyalty programs. The conversation delves into the seamless integration of tech solutions like Lightspeed Pos, Storekit, and Piggy, creating an efficient ecosystem for operators. They also touch on innovative tech ideas like ambient management and customer engagement through personalised campaigns. Join the discussion as they explore the future plans for Eat the Bird and Piggy, the transition to the new brand name "Leat," and the exciting possibilities for collaboration and growth in the hospitality industry. Don't miss out on this engaging conversation filled with insights, tech solutions, and the journey of two innovative brands in the food industry. Subscribe to the Tech on Toes podcast for more episodes like this! The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20 Visit Square.com to use the promo code or to request to speak to our sales team for a demo Squareup Europe Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registered reference no. 900846). Ts & Cs Apply*Offer commences August 7th and expires 31st October 2024 at 11:59 pm UK time or while supplies last, whichever comes first. Offer is for 20% off the total cost of your first purchase of Square Terminal, Square Stand or Square Register excluding VAT. Limited to 1 Square Terminal, 1 Stand and 1 Register per account holder. Code may be redeemed once only per account holder. Offer applies to UK customers only. Offer not valid with guest checkout. Square reserves the right to modify, revoke or cancel the offer at any time. Offer cannot be combined with any other discount. Offer void where prohibited, not redeemable for cash and is non-transferable. #eatthebird #piggy #loyaltyprograms #techintegration #hospitalityindustry #collaboration #podcastepisode

It has been a VERY busy week this week so far for the Tech On Toast crew, so lets all get some shade from the sun, sit back grab a cuppa and listen to an Aussie legend David Rigbye, Founder at Operandio on the latest Tech On Toast podcast. What does Operandio do? "Empower your frontline employees with everything your business needs, all in one powerful platform. Training & Quizzes, Brand Audits, Task Management, Employee Communication, Digital Food Safety, Knowledge Base and MUCH more!" We had a great chat and covered the below

In this episode, we hosted a live panel discussion featuring key figures from the tech and hospitality industries, despite the rainy weather. Our panel included Andy Maynard, Director of IT from the Restaurant Group; Nick Fryer, CTO from Dojo; Mitz Patel, Head of IT at Prezzo; and Hans Arthur, Senior Enterprise Sales Manager at Dojo. We kicked off the discussion with introductions, where each panelist shared their roles and experiences. Andy and Mitz provided insights into the evolution of payment systems in the hospitality sector, highlighting the shift from cash to contactless payments and the importance of seamless payment processes for enhancing customer experience. Nick delved into the technical aspects of Dojo's payment solutions, explaining how modern software engineering techniques have been applied to create a fast, reliable, and secure payment system. He emphasised the importance of integrating payments with POS systems and the challenges that come with it. Hans shared his experiences working with enterprise clients like Young's and Prezzo, discussing the importance of flexibility and support in rolling out new payment solutions. He highlighted how Dojo's approach to solving old problems with new technology has been beneficial for larger clients. We also touched on the operational challenges of implementing new payment systems, with Andy and Mitz sharing real-life examples from their respective companies. They emphasised the need for strong support and quick resolution of issues to minimise operational disruptions. Towards the end, we discussed the future of payments, including the potential of open banking and the importance of loyalty programs. Nick shared Dojo's vision of making payments frictionless and integrating loyalty rewards seamlessly into the payment process. Overall, the discussion provided valuable insights into the current state and future of payment systems in the hospitality industry, highlighting the importance of innovation, integration, and support. If you are looking to find a payment solution that fits your business reach out here to Dojo

In this episode of the Tech On Toast podcast, I had the pleasure of chatting with Adi Hristova, co-founder of Growyze. Adi shared her fascinating journey from being a former football player to co-founding a tech company that aims to simplify stock control for the hospitality industry. Key Takeaways Background and Journey: Adi's diverse background includes working in hospitality, selling alcohol, and helping businesses secure grants. She co-founded Growyze with her sister, who has extensive experience in hospitality and technology. Growyze Overview: Growwyze is a stock control system designed to be simple and user-friendly, catering to all team members from kitchen staff to management. The system focuses on loss prevention and inventory management, helping businesses reduce waste and streamline operations. Challenges and Successes: Adi discussed the challenges of entering a male-dominated industry and the importance of having a strong network. She emphasised the need for a clear value proposition and the importance of being customer-driven. Sustainability and AI: Growyze is also addressing sustainability by helping businesses reduce food waste. AI is on their roadmap, but they focus on solving real problems rather than just following trends. Advice for Aspiring Founders: Adi's advice to aspiring founders is to build a strong network and always be open to learning and adapting. She highlighted the importance of understanding the problem you're solving and being fearless in pursuing your goals. Final Thoughts It was inspiring to hear Adi's story and learn about the innovative solutions Growy`e is bringing to the hospitality industry. Her passion for making a positive impact and her dedication to her work are truly commendable. If you're in the hospitality industry and looking for a simple yet effective stock control system, Growyze might just be the solution you need.

I am thrilled to announce the latest episode of the Tech On Toast podcast is now live!

I had the pleasure of chatting with Nick Popovici, the co-founder and CEO of Vita Mojo. We delved into some fascinating insights about the hospitality tech industry and how technology is transforming the way businesses operate. Here are three key takeaways from my conversation with Nick: Customisation is Key: Nick emphasised the importance of customisation in technology solutions for hospitality businesses. By offering highly customisable and flexible solutions, operators can tailor their tech to fit their unique brand and operational needs. This level of customisation not only enhances the guest experience but also drives operational efficiency. Holistic Problem-Solving: Nick highlighted the significance of approaching tech solutions holistically. Rather than focusing on individual problems in isolation, operators should take a step back and look at the bigger picture. By identifying the root causes of challenges and addressing them comprehensively, businesses can avoid patchwork solutions and create a more seamless operational environment. Operational Excellence Drives Success: Operational efficiency is a key factor in the success of hospitality businesses. By leveraging technology to streamline processes, reduce labor costs, and optimise operations, operators can enhance profitability and customer satisfaction. Nick emphasised the importance of operational excellence as a key driver of success in the industry. I highly recommend tuning in to the full episode to gain more valuable insights from Nick Popovici on how technology is reshaping the hospitality tech landscape. You can listen to the episode on the Tech On Toast podcast platform. Let's continue to embrace innovation and technology to drive growth and success in the hospitality industry!