Podcasts about windshield time

Not every objection is about price. Sometimes, customers are already frustrated the moment you pull up. In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker unpack the invisible minefields techs face—frustrated customers, callbacks, pre-diagnosed opinions, and homeowners who try to control the process. You'll learn how to: -Navigate awkward customer situations without taking the blame -Use the “ERR” method: Empathize, Reassure, Redirect -Avoid apologizing for things you don't own -Guide customers back into your process—without a fight -Stay calm, confident, and in control—even on callbacks or late arrivals Mentioned in this episode: The ERR framework: Empathize, Reassure, Redirect “Time, Crime, or Grime” — why customers don't want you inside The danger of owning problems that aren't yours How redirecting avoids conflict (and earns trust) Personality profiles and their role in tension Why every conversation is low-level negotiation

The best sales pros don't just follow a script—they read the person in front of them. In this episode of Windshield Time, Chris Elmore and James Walker break down how understanding personality types (like DISC) helps techs adapt faster, build trust, and close more calls without sounding robotic. You'll hear exactly how to spot a Driver at the door, how a Stable personality might hide their objections, and how to adjust your tone and questions to connect faster with each type.

Ever been told, “I'm getting a few other bids” or “I want a second opinion”—and didn't know what to say next? In this episode of Windshield Time, Chris Elmore and James Walker break down how to confidently handle process-driven objections like multiple bids or second opinions. You'll learn how to avoid getting defensive, build credibility early, and ask the right questions to keep control of the conversation and close the sale without pressure.

Money objections are tough, especially when you hear “I can't afford it.” In this episode of Windshield Time, Chris Elmore and James Walker dive into one of the most emotional objections techs face in the field. You'll learn why affordability objections feel so awkward, how to overcome your own money biases, and how to turn a vulnerable moment into a confident path forward.

Ever heard “I need to think about it” and watched your sale walk out the door? In this episode of Windshield Time, Chris Elmore and James Walker unpack one of the most common—and misunderstood—objections in the field. Learn what that phrase really means, why it's usually a smokescreen, and how to respond without being pushy, salesy, or awkward. You'll walk away with tools to turn vague brush-offs into confident conversations that move the sale forward.

In today's episode of Windshield Time, hosts Chris Elmore and guest Jack Arnold dive into the game-changing mindset shifts that helped turn a drowning electrical business into a $4.75 million success story. Jack was $250,000 in debt, working until 1 a.m., and ready to shut the doors—until one conversation flipped the switch.

In today's episode of Windshield Time, hosts Chris Elmore and Harold “J-Dub” James Walker Jr. tackle one of the most challenging and frustrating objections in the home service world — “I need to talk to my spouse.” They break down why this objection is so powerful, what it really means, and why many techs handle it the wrong way. Chris and James share practical scripts and techniques you can use today to follow your customer onto their sacred ground without getting shut down. If you're looking for a nugget of wisdom to up your service game, this episode has it. Listen now and learn how to turn a roadblock into a trust-building conversation. Want to go even deeper? Download our free Ultimate Objection-Handling Playbook, packed with proven strategies and scripts for handling the five most common objections in the field.

In today's episode of Windshield Time, hosts Chris Elmore and Harold “J-Dub” James Walker Jr. dive deep into one of the biggest challenges in sales—handling money objections like a pro. Whether a customer says, “That's too expensive,” “I need to think about it,” or “I just can't afford it right now,” how you respond can make or break the sale. Chris and J-Dub explain the difference between objections and denials, why price pushback isn't always about money, and how to navigate these conversations confidently without sounding like pushy salespersons. They reveal key strategies for separating the real issue from the smokescreen, building trust, and presenting solutions that customers say yes to. If you're looking for proven techniques to increase your closing rate and master sales conversations, this episode is packed with actionable takeaways. Don't leave money on the table—listen now! The coaches at Service Excellence have worked with over 1,000 service companies, learning to avoid costly mistakes and maximize sales performance. If you'd like to dive deeper into this topic or others, reach out to Chris or James directly!

In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explain the concept of 1% improvments, and why making them day in and day out compounds over time. They also pull from the James Clear's book "Atomic Habits" to explore how you can implement this idea today! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now! Sign up for an upcoming class here! The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com Go out and Turn Learning into Earning!

In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. pose the question, "What is the number one thing to do in the home?" Chris and James give great answers that range from establishing confidence to demonstrating professionalism. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now! Sign up for an upcoming class here! The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com Go out and Turn Learning into Earning!

In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore why closing is the natural conclusion to a well executed sales process by making the interaction less transactional and more relational. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now! Sign up for an upcoming class here! The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com Go out and Turn Learning into Earning!

In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. dive into the LEAP method of handling objections, taking a hard look at the "asking questions" phase. They explore how asking great questions can build trust and credibility and often solve client anxities and issues. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   Sign up for an upcoming class here! The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com Go out and Turn Learning into Earning!

In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore the three ways customers spend with your company; money, time, and emotion. They discuss how these elements intertwine and affect the customer experience, emphasizing the importance of emotional connections in the transaction process. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!     Chapters:   00:00 Introduction to Windshield Time Podcast 03:02 The Importance of Customer Experience 05:55 What's Going Into Your Brain? 08:56 Understanding Customer Spending 12:00 The Role of Money in Customer Transactions 14:57 The Emotional Aspect of Customer Spending 19:00 Decision-Making: The Role of Information 20:28 Assessing Value: Time, Money, and Emotion 24:23 Commodities and Consumer Choices 27:17 Emotional Factors in Service Interactions 30:11 The Trade-off Between Time and Money 35:41 The Importance of Perceived Value 38:51 Navigating Emotional Seasons: The Holiday Effect     Takeaways:   1) Customers spend money, time, and emotion with you. 2) People buy on emotion and justify with logic. 3) Consumers often choose based on perceived value rather than actual quality. 4) Commodities are often judged solely on price due to lack of differentiation. 5) The holiday season can amplify emotional spending and objections. Sign up for an upcoming class here! The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com Go out and Turn Learning into Earning!

In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore strategies to handle the objections you're sure to face in the upcoming holiday season, and how Ralphine from "A Christmas Story" can help you overcome these obstacles. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!     Chapters:   00:00 Introduction   11:39 Understanding the Holiday Objection   14:03 Ralphie's Sales Approach in A Christmas Story   19:32 Influencers and Decision Makers in Sales   21:52 Understanding Influencers in Decison Making   29:09 Ralphie's Strengths: Knowledge and Passion   37:46 Classic Mistakes in Sales: Ignoring Key Influencers   44:55 Lesson Learned from Ralphie's Journey     Key Takeaways:   1) Avoiding weaknesses hinders progress and improvement   2) Knowing the personality types of decision makers aids in sales   3) Handle objections directly rather than resorting to tricks   4) Set clear timelines for follow ups and decisions   5) Using tools like ChatGPT can enhance knowledge and confidence     Sign up for an upcoming class here!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below!   Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Turn Learning into Earning!

In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. discuss raising the customer's awareness by utilizing the prescription pyramid to build a compelling case of services for the client. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!     Chapters:   00:00 Introduction   02:59 Personal Updates   06:00 Insights from Recent Industry Visits   08:56 Quotes and Their Impact   11:58 Raising Awareness and the Prescription Pyramid   14:45 The Stability of the Pyramid Structure   17:44 Understanding the Prescription Pyramid   19:46 The Importance of Awareness in Customer Engagement   23:59 General vs. Specific Awareness   28:17 The Role of Checklists in Raising Awareness   32:10 Buliding Trust Through Evidence and Awareness     Key Takeaways:   1) Understanding customer language and building trust is key to building trust   2) Checklists are essential for thorough diagnostics and raising awareness   3) The difference between expectation and reality defines customer value   4) Technicians must be aware of common issues in their service areas   5) Effective communication involves both head and heart     Sign up for an upcoming class here!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below!   Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Turn Learning into Earning!

In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. differentiate between manipulation and influence in sales, emphasizing the need for authentic conversations and building context to create positive influence. They pose the question, "Is creating urgency ethical?" If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!     Chapters:   00:00 Introduction to Windshield Time Podcast 02:57 The Importance of Authentic Conversations 06:01 Life Stages and Family Dynamics 08:48 Understanding Customer Mindsets 12:01 The Role of Maintenance Calls 14:58 Creating Urgency in Service Calls 21:00 Defining Urgency and Its Importance 23:57 Manipulation vs. Influence in Sales 30:02 Building Context for Influence 36:02 Awareness vs. Action in Customer Engagement 42:04 Creating Urgency Through Positive Influence     Key Takeaways:   1) Authenticity in conversations fosters trust with customers. 2) Understanding customer mindsets is crucial for effective service. 3) Creating urgency should be about awareness, not manipulation. 4) Influence is about mutual benefit, while manipulation is one-sided. 5) Building context is essential for effective communication. 6) Awareness comes from asking the right questions. 7) Urgency can prevent negative future outcomes. 8) Service calls should focus on educating the customer. 9) The relationship between technician and customer is vital. 10) Creating a positive influence leads to better customer engagement.     Sign up for an upcoming class here! The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com Go out and Turn Learning into Earning!

In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. discuss the slow season that trades businesses experience in the winter and how you can best combat it! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   Chapters: 00:00 - Introduction and Greetings 12:19 - Navigating the Slow Season 17:16 - Understanding Customer Attitudes 19:13 - Managing Company Fears and Anxieties 21:56 - Avoiding Hibernation and The Technician's Attitude 22:49 - Introduction and Bear Analogy 25:13 - The Slow Season and Springtime Wake-Up 26:11 - Avoiding Hibernation Mode 27:37 - The Contagious Nature of Attitude 28:58 - Following Your Process and Maintaining a Positive Mindset 31:32 - The Impact of Effort and Attitude on Company Culture 38:22 - Adapting to the Slow Season 43:23 - Conclusion and Contact Information   Key Takeaways: 1) The slow season in the home service industry brings a change in attitudes for customers, companies, and technicians. 2) Customers may believe that it's not urgent to get work done during the slow season and may have other expenses to prioritize. This is an additional objection you'll have to solve for. 3) Companies may experience fear and anxiety about generating revenue and keeping their employees busy during the slow season. 4) Technicians should avoid hibernation-like behavior during the slow season and stay proactive in finding work and improving their skills. You must maintain a strong work ethic and positive attitude during the slow season. 5) Continue to follow your processes and don't change your mindset. 6) Attitude is contagious and affects customer interactions company culture. Be mindful of this!   Sign up for an upcoming class here! The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com Go out and Turn Learning into Earning!

In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore the principles behind olympic weightlifting and how you can take these ideas into the home service field. Believe it or not, there are many similarities between these two worlds! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now! Sign up for an upcoming class here! The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com Go out and Turn Learning into Earning!

Worried about rental scams targeting your vacant properties? Joining us in this episode to discuss the latest scammer tactics and prevention strategies is Maya Stern of Showdigs. Discover which popular online platforms are magnets for scammers and why you should reconsider listing your properties there.   Explore the risks and benefits of self-showings and learn how to implement them safely. Get insights on whether pre-advertising and pre-showing occupied properties is a smart move.   Plus, Marc addresses common property management questions: Should you use trade-specific vendors, and what's involved in managing furnished rentals? Tune in for valuable tips and advice to protect your business and streamline your operations. Check out this link to learn more about Showdigs.   Click this link to learn more about Rentvine.   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative 2024.

In today's episode of Windshield Time, Harold "J-Dub" James Walker Jr. finds his way back to the Windshield Time studio to rejoin co-host Chris Elmore. Today the duo discusses how to deal with awkard and exceptionally confrontational objections, like religion or politics, while in the home. Yikes! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   Sign up for an upcoming class here!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Ignite the Power Within!

AMDG. Looking back on four years and more than 220 episodes of the Kolbecast since its relaunch in August 2020, Jordan, Steven, and Bonnie reminisce on many memorable conversations and guests. Longtime and new Kolbecast listeners alike will find something of interest and inspiration from the array of episodes covered today.  To sort through the library of Kolbecast episodes, visit this page on the Kolbe website and use the filters to find what you're looking for. Send your episode suggestions to podcast@kolbe.org  Kolbecast episodes mentioned & relevant:  1 Kolbecast Relaunch  28 A Pessimist with Hope: A Conversation with Dr. Anthony Esolen  198 The Sign of Our Salvation: Dr. Gilbert Lavoie on the Shroud of Jesus  191 A Window into the Ancient World with Mike Aquilina  179 Translation Tug of War  with Dr. Matthew Minerd  188 Dr. Kevin Majeres Sees Challenges as Opportunities and 219 The Upside of Anxiety with Dr. Kevin Majeres of Optimal Work  167 Sanity & Sanctity with Johanna Seagren of Interior Kingdom  204 Habits of Ownership with Jacob Imam of The College of St. Joseph the Worker  175 A Both-And Approach with Dr. Jonathan Sanford of The University fo Dallas  84 The Essence of Catholic Education and 157 Renewal, Revival, Variety, and Unity with Patrick Reilly of the Cardinal Newman Society  123 A Change of the Ages with Msgr. James Shea of The University of Mary, who is also featured on ep 213 This Is a Beginning  183 Gratuitous Gifts with Sherry Weddell  176 The Agenda Is to Grow with Art & Laraine Bennett  Daniel Bielinski on 139 Glorifying God through Film and 217 Spoilers of a Sort  92 Protect, Guide, Prepare, Empower with Cathy & Nicolai Lund  Charlie Mihaliak on 18 Homer and the Hunger Games and 208 A Mosaic of Experience as well as ep 213 This Is a Beginning  3 Dramatic Arts with Dolores Ann Mihaliak  8 Great Expectations with Colleen Carroll Campbell  Dr. Don Prudlo on ep 39 Reclaiming the Territory, 40 Windshield Time, 78 The Kolbe Man Show, and 111 What Treasures Remain  36 Embrace the Fifth Day with Therese Prudlo, who also appears on several other Kolbecast episodes  74 Special Teams: Kolbe Dads  214 A Long View with Dee-dee & Charlie Mihaliak, parents of five Kolbe grads  Dr. John Cuddeback on ep 166 Dwelling Together Richly  199 Do Good Work and Read Good Work with Jason Craig of Sword & Spade  60 Mission: Possible  61 Middle Ground  164 This Is Not a Kolbe Infomercial with Kolbe mom Lindsey  190 The School of Patience with Tricia Kavanagh, another Kolbe mom  209 Kolbe Kids Give Gems of Information with three of Tricia's sons, one of whom also appears on ep 213 This Is a Beginning  173 A Deeper and Greater Joy with Kolbe alumni transitional Dcn. Charles Ohotnicky and Fr. Ambrose Dobrozsi  215 New School Year Starter Kit with Dean of Admissions Jeanne Anne Ford and Customer Support Supervisor Colleen Pilon  118 Odysseys in Catholicism  45 Grace Perfects Nature with Dr. Peter Malinoski and Jody Garneau  Mrs. Elizabeth Hoxie appears on several episodes including 21 To Live Fully Alive, 89 The Master Blueprint, 112 Cura Personalis: The Intro, 136 Cura Personalis: The Sequel, and 213 This Is a Beginning  140 Burnout Happens  100 In the Beginning with Kolbe Academy co-founder Mrs. Dianne Muth  119 The Hope Throughout with Tom & Noelle Crowe  134 For Tinkerers of All Ages with Kolbe dad and HAM radio enthusiast Chris Ranck  Kolbe Advising Manager Mrs. Ashley Massey's Kolbecast debut was episode 66 Bonhomie à la Kolbe  105 Not Just for Special Occasions with small business owner, Kolbe homeschooling mother, and etiquette expert Rebecca Czarniecki--known professionally as Mrs. B  162 Let Latin Conquer You  220 Decoding Mythology to Reveal Christianity  32 Reflections of His Light with two Marian Sisters of Santa Rosa who are Kolbe alumnae; one tells a sweet story of leaving some “Easter eggs” for her younger sibling to find.  207 A Privilege of a Lifetime with Kolbe mom turned advisor Elyse Williams  63 The Saints Speak for Themselves with the Holy Heroes parents (also Kolbe parents) Ken and Kerri Davison  150 A Family Apostolate: Liturgical Living with Kendra Tierney  116 Things I Would Tell My Students with Jordan Almanzar  Have questions or suggestions for future episodes or a story of your own experience that you'd like to share? We'd love to hear from you! Send your thoughts to podcast@kolbe.org and be a part of the Kolbecast odyssey.   We'd be grateful for your feedback! Please share your thoughts with us via this Kolbecast survey!   The Kolbecast is available on Apple Podcasts, Spotify, and most podcast apps. By leaving a rating and review in your podcast app of choice, you can help the Kolbecast reach more listeners. The Kolbecast is also on Kolbe's YouTube channel (audio only with subtitles).  Using the filters on our website, you can sort through the episodes to find just what you're looking for. However you listen, spread the word about the Kolbecast! 

In today's episode of Windshield Time, Chris Elmore is joined again by guest host and Service Excellence coach Matthew Barbosa. Today they discuss managing customer's expectations, where they come from, and how to understand them. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   Sign up for an upcoming class here!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com Matthew Barbosa: 214-878- 9672 or matthew@servextra.com   Go out and Ignite the Power Within!

In today's episode of Windshield Time, Chris Elmore is joined by guest host and Service Excellence coach Matthew Barbosa to talk about the importance of technicians caring for their physical and mental health. Guys in the field must take of themselves before they can adequately take care of the client, and today we talk about how to do just that! So if you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   Sign up for an upcoming class here!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com Matthew Barbosa: 214-878- 9672 or matthew@servextra.com   Go out and Ignite the Power Within!

In today's episode of Windshield Time, Chris Elmore and Harold "J-Dub" James Walker Jr. talk about the timeline of the service call, which spans from the dispatch to saying farewall to the client and includes everything in between. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   Sign up for an upcoming class here!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Ignite the Power Within!

In today's episode of Windshield Time, Chris Elmore and Harold "J-Dub" James Walker Jr. discuss the importnace of establishing and understanding both input and output KPIs within your business. Output KPIs are lagging indicators that show results, and input KPIs are activities that drive those results. Have you fallen victim to only tracking the outputs of your busienss? If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   Sign up for an upcoming class here!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Ignite the Power Within!

In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the push back owner's can recieve when suggesting their team members use scripts while talking to clients. What many in the home service industry do not realize, however, is that scripts are not meant to be regurgitated word for word; they're meant to stand as guide for your language. A script is not a track you must stay on, it's a path with boundaries you stay within! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   Sign up for an upcoming class here!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Ignite the Power Within!

In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the concept of 'maintenance itis' that technicians often experience during the slower seasons. They explore the symptoms and challenges of maintenance itis and how it affects the HVAC, plumbing, and electrical trades while also sharing personal stories and anecdotes related to chronic conditions and the importance of regular maintenance visits. The conversation highlights the need for technicians to approach maintenance visits with a proactive mindset and provide value to customers! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   Sign up for an upcoming class here!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Ignite the Power Within!

In today's episode of Windshield Time, Chris Elmore and James Walker discuss the importance of having a conversation with customers rather than interrogating them. They emphasize the need to start the conversation immediately upon arrival, asking questions and engaging in small talk. They also highlight the importance of continuing the conversation as they move through the house or to the affected area. Building rapport and establishing a connection with customers is crucial for long-term relationships and trust. You don't want to interrogate your client! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   Sign up for an upcoming class here!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Ignite the Power Within!   Download the Podcast!

In today's episode of Windshield Time, Chris and James discuss the RES method of Press Play, which stands for relationship building, evaluation, and settling anxieties. They emphasize the importance of a great introduction and how it sets the tone for the entire service call, provide strategies for starting a conversation with the customer, discuss the importance of being curious and adapting to the customer's profile during the evaluation stage, and more! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!   The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Ignite the Power Within!

In today's episode of Windshield Time, Chris and James talk about the importance of painting a picture that's easy to see. What does this mean? Your job as a service tech is to diagnose problems, suggest solutions, and execute them. But in the midst of this, it's easy to forget that the homeowner does not always have the knowledge and context you do. Taking the time to explain to the client the extent of your finding and all the little details of the solutions is the act of painting a picture everyone can understand. Check out this episode today and up your service game tomorrow!   Want to talk more on this subject with Chris or James? Feel free to use their contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Ignite the Power Within!

In today's episode of Windshield Time, Chris and James talk about the difference replace versus repair dilemma that techniciancs may run into out in the field, and how to deal with these situations. They discuss topics like educating the client on your recommendation, adapting your approach to the client's profile, and more. Check out this episode today and up your service game tomorrow!   Want to talk more on this subject with Chris or James? Feel free to use their contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Ignite the Power Within!

In today's episode of Windshield Time, Chris and James talk about the importance of controlling the environment with the client. This is done in large part by properly managing the image you put on display when entering a home. Tune in to hear more about this topic today!   Want to talk more on this subject with Chris or James? Feel free to use their contacts below! Chris Elmore: 254-733-7109 or elmore@servextra.com James Walker: 254-230-5266 or james@servextra.com   Go out and Ignite the Power Within!

In today's episode of Windshield Time, Chris and James discuss the psychology of the service call. The conversation ranges from talking about the difference between a fun buy and a forced buy, to understanding the customer's emotional state and providing a positive experience in both scenarios. Tune in to hear more!   Go out and Ignite the Power Within!

In this episode of the Raising Godly Girls Podcast, hosts Rachael and Melissa explore parenting trends, emphasizing the need for anchoring one's parenting style in Christ amidst societal influences. They discuss various parenting styles and trends like "sittervising", “snowplow parenting”, and “helicopter parenting” and advocate for intentional conversations with kids. Drawing from Biblical principles and a recent Raising Godly Girls Minute, the hosts stress the importance of parents as primary influencers and the role of American Heritage Girls (AHG) in supporting family connections. Tune in for valuable insights on navigating parenting challenges in today's cultural moment.    Time Stamps:  [00:01:55] Incorporating the Bible in parenting. [00:03:14] Stewardship in parenting. [00:08:29] Together As Family badge.   Links: American Heritage Girls>> Raising Godly Girls Podcast Blog>>    

In today's Windshield Time, Chris and James are joined by special guest Noel Tarter, the newest coach on the Service Excellence team! Check out this episode for an intro to Noel!

In today's Windshield Time, Chris and James are joined by special guest Joe Person, the newest member of the Service Excellence team! Joe isn't actually new though, as he has spent many years with the company in the past and is welcomed back with open arms. Check out this episode to hear the guys catch up and get your first glimpse of our new Inside Salesperson!

In today's Windshield Time, Chris and James discuss the elephant in the room that looms at the end of every year for salespeople around the country: the holiday objection. Check out this episode to hear how our hosts filter this objection through Service Excellence's PRESS PLAY system to create more success this holiday season!

In today's Windshield Time, Chris and James discuss how in the age of the internet, potential clients can reach for their phones, go to Google, and say, "This service is cheaper at another company!" Treat this like an objection and problem-solve by preparing for the pushback before the call!

In this episode of Windshield Time, Chris and James delve deeper into our last discussion on objections. Join us as we explore the art of truly assisting clients by empathetically listening to and comprehending their challenges. Instead of merely selling, we'll uncover the power of guiding them through decisions, making the process more about support and understanding than a transaction. Tune in for valuable insights on transforming conversations into meaningful connections.

In this week's episode of Windshield Time, Chris and James take a trip in the way back machine and cover an old and well-documented topic: handling sales objections. Tune in to hear our hosts cover this tried and true talking point and explore their insights and opinions on the matter.

In this week's episode of Windshield Time, Chris and James sit down to condense one of Service Excellence's most core methods of training. Tune in to learn about the three acts of PRESS PLAY: Bond, Discover, and Secure.

This week's Windshield Time podcast showcases Chris and James rehashing a topic discussed back in episode 51: Do your customers actually understand what you're saying? In other words, how do you interact with clients in a way that goes to their heart instead of their head? Check out this episode and hear the tools you can leverage to better communicate your value in the field!

In this episode of Windshield Time, Chris and James sit down to explore an interesting scenario: When a customer wants to buy something they know they don't really need, is there an ethical dilemma at play? Join them as they have a thoughtful conversation about how to approach this scenario and discover how it's essentially a lesson in understanding the genuine needs of the customer!

On today's episode of Windshield Time, Chris Elmore and James Walker reunite to talk about doing your homework before stepping into a client's home. Wouldn't you want your doctor to check your medical chart before a visit? Be sure to check your client's chart before your next service call so you can provide more value, professionalism, and a better customer expereince!

In today's episode of Windshield Time, Chris and James go over the five fundamental principles of finding great solutions by creating multiple creative, professional, and quality options for clients.

In this week's episode of Windshield Time, Chris is joined by fellow Service Excellence team member Dr. Kerry Webb! We hear them talk about Kerry's history serving the home services industry, Kerry's upcoming college-level training program for service managers in the trades, and more!

AMDG.  A podcaster, a Latin teacher, a development director, and an attorney walk into the same room... It's not a joke, although there's plenty of joking—it's a live-recorded episode from Kolbe's commencement festivities in Atlanta, GA!  Bonnie, Jordan, Steven, and Bonnie's sister Hope (original Kolbecast host, current behind-the-scenes podcast crew member, and Kolbe alumna) gather around one mic to describe and explore the experience of meeting to celebrate newly minted alumni.  They give listeners some context on the schedule of events, describe the ambiance and value of a virtual school's in-person commencement, and forecast a bit of what's next for the caretakers of Kolbe.  Kolbecast episodes mentioned and relevant:  158 The Gift of a Mind (speeches from Commencement 2023)  39 Reclaiming the Territory, 40 Windshield Time, and 78 The Kolbe Man with Dr. Don Prudlo  111 What Treasures Remain with Dr. Carl Hasler and Therese & Don Prudlo  44 Student Spotlight: Newsletter Team with Ellen Foreman   22 Imagine Being Homeschooled with Peter Prudlo  76 Study Buddies and 108 Time Stood Still with Martina Lund  26 Truth in Person with Aviva Lund  92 Protect, Guide, Prepare, Empower with Cathy & Nicolai Lund 22 Imagine Being Homeschooled 60 Mission: Possible (9th grade) 71 A Sight for Sore Eyes with Chris Lewis of Baritus Catholic 152 Join the Conversation, in which Jordan describes his work about Fr. Reinisch  145 Subsidiarity, Support, and Resources discussing Kolbe's expanded student support services  Kolbecast episodes cover a range of topics relating to school at home, the life of faith, and Catholic education. Using the filters on our website, you can sort the episodes to find just what you're looking for. If you listen to the Kolbecast via a podcast app/player, we'd be so grateful to you for leaving a rating and review. That helps us reach more listeners. However you listen, please spread the word about the Kolbecast!  What questions do you have about homeschooling, the life of faith, or the intersection of the two? Send your questions to podcast@kolbe.org and stay tuned for answers. You may hear them answered in an upcoming Kolbecast episode!  Interested in Kolbe Academy's offerings? Visit kolbe.org 

In this week's episode of Windshield Time, Chris and James share today's pro-tip: using a customer's personal timeline to build context for the age of their system. They also share non-S.T.E.A.M. objections you may encounter and how to respond when faced with them.

In this week's episode of Windshield Time, Chris and James outline ways to identify when your discussion of a sale with a customer helps you convey its proper value and when you're overjustifying it. Tune in to find out how to qualify the budget, ask what the customer is thinking and overcome objections, especially when it comes to big-ticket items!

In this week's episode of Windshield Time, Chris and James explore ways technicians can prepare customers for bad news while out in the field. Whether the job will cost more than they are expecting or you find other issues during the call, find out how you can make them feel comfortable enough to make a last-minute decision bomb.