Pool Nation Podcast

In episode 250 of the Pool Nation Podcast, Edgar and Zac are joined in-studio by Alicia Stephens and Rick Harvey from BioLab for a hilarious, insightful, and business-packed episode you won't want to miss. They dive deep into what it really takes to build a 5-star pool business—from premium customer experience and staff onboarding to powerful loyalty strategies that keep customers coming back year after year.

Episode 249 Pool Nation Podcast - In this can't-miss episode of the Pool Nation Podcast, Edgar welcomes back Danielle and Laurel from the SPPA to uncover the real-life insurance claims that have cost pool pros thousands—even millions. From acid spills that destroy driveways to overfilled pools flooding homes, this episode is packed with eye-opening stories, practical tips, and the must-have insurance coverage every pool business should have. Plus, we reveal the one thing that can take out your entire business overnight—and how to protect yourself and your family before it's too late. Whether you're a seasoned pro or new to the pool industry, you'll walk away with game-changing knowledge that could save your business. Timestamps: [00:00] Welcome to the Pool Nation Podcast – and the legend of the rodeo divorce party [05:21] Fun in Texas, bull riding, and million-dollar bulls (literally) [11:10] Edgar reveals Danielle's SPPA Awards streak and what's new in Vegas 2025 [15:55] The most common pool insurance claims and how to avoid them [22:44] How a bottle of acid ruined a $30,000 driveway – and who paid for it [28:16] Overfilling pools: Why it's one of the costliest mistakes [33:25] The danger of dark-bottom pools and Tri-Chlor—$6,500 later [37:18] Destroying heaters with water chemistry – a silent profit killer [44:10] Edgar shares the chilling story of a Legionella outbreak [50:12] Real lawsuits: from dog bites to pool pop-ups and property damage [56:35] Why umbrella policies and faulty workmanship coverage are crucial [1:01:28] The cost of not planning: Death, disability, and leaving your family unprotected [1:08:00] Affordable disability and life insurance plans that every pool pro needs [1:15:20] Real stories of broken legs, skateboards, and business disaster [1:18:55] Edgar and SPPA commit to launching new video education series for pool pros [1:21:45] Edgar becomes the hero of every girls' trip...and the podcast party planner

E-248 Pool Nation Podcast. Your pools don't have to turn green—and your profit shouldn't disappear down the drain. In this powerhouse episode of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless” and Zac Nicholas sit down with Adam Beech (Founder & CEO, Pool Brain) and Kevin Embree (CRO, Pool Brain) to reveal how today's smartest service companies are harnessing AI, automated workflows, and real-time inventory to cut chemical costs up to 40 %, end customer churn, and unlock stress-free scaling. You'll learn: The cringe-worthy day that pushed Adam to build his own software (and why seven other “route apps” couldn't fix the problem). How guided workflows, live alerts, and automated chemical dosing virtually eliminate green pools. NEW features dropping this year—credit-card surcharge automation, full inventory with truck-level tracking, Heritage Pool Supply price syncing, and tab-dosing driven by AI weather modeling. Why remote monitoring + Pool Brain will let you guarantee “green-pool immunity” (and charge more for it). Proven tactics to turn hidden chemical waste and billing leaks into pure profit. Whether you run 20 pools or 20 trucks, this episode is packed with real numbers, step-by-step advice, and a vision for the tech-powered future of pool service. Hit play and dive in! Timestamp Chapter 00:00 – 01:00 Welcome & sponsor shout-outs 01:00 – 06:00 Meet Adam Beech & Kevin Embree – why Pool Brain exists 06:00 – 10:00 Pool Nation Awards & upcoming events rundown 10:00 – 16:00 Adam's origin story: Failed service companies and a DIY route buy-out 16:00 – 20:00 Hitting the 20-truck “glass ceiling” and the birth of Pool Brain 20:00 – 28:00 Early wins: quality-control workflows & 40 % chemical-cost drop 28:00 – 33:00 Training techs, stopping churn & the power of photo proof 33:00 – 40:00 Payroll, pricing and why credit-card billing matters 40:00 – 46:00 Break + sponsor spots 46:00 – 54:00 Funding the build, real-world ROI & lowering A/R to 0.6 % 54:00 – 59:00 What shocks new users most: profit reports & hidden waste 59:00 – 1:09:00 Brand-new features: surcharging, inventory, Heritage price sync 1:09:00 – 1:19:00 AI tab dosing & weather modeling—fully automated chemistry 1:19:00 – 1:25:00 Remote monitoring, WaterGuru integration & the future vision 1:25:00 – 1:32:00 Final thoughts, industry challenge & outro montage  

Episode 247 Pool Nation Podcast: Feeling buried in day-to-day chaos? In this jam-packed episode of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zach the Pool Boy reveal Habit #3 of Highly Successful Pool Pros: Build Systems, Not Just Skills. Discover why documented processes—not the owner's memory—unlock profit, freedom, and sustainable growth for service, repair, and retail companies. Edgar and Zach break down a step-by-step blueprint for creating a repeatable training system, preview the business-first course lineup at the 2025 Pool Nation Conference, and share upcoming dates for the Pool Nation Awards and Women's Summit. Whether you run 20 pools or 2,000, you'll learn practical ways to: Reduce chemical costs, labor, and burnout with simple checklists Onboard new techs in days instead of weeks with video-based SOPs Turn financial metrics into money by knowing your numbers Boost team performance through accountability and collaborative culture Perfect for pool service entrepreneurs, route owners, retail managers, and anyone ready to scale smarter. Episode Timeline 00:00 High-energy intro & sponsor shout-outs 01:30 Zach's “fine-tuning year” and why 2025 is all about systems 04:30 Key dates: Pool Nation Awards nominations (June 18) & Women's Summit (Aug 21-22) 05:30 Sneak peek: Business-focused courses at the 2025 Pool Nation Conference 11:00 Talent Life Cycle & leadership tracks with Doreen King 15:00 Habit #3 deep dive—why scalable systems beat heroics every time 25:00 Real-world examples: daily route checklists, inventory par levels, communication logs 33:00 4-Step Training Blueprint: Identify ➜ Create Materials ➜ Schedule ➜ Document & Review 52:00 Final takeaways: freedom through systems & building a machine that runs without you 59:00 Teaser: customer-retention systems coming in the next episode

In Episode 246 of the Pool Nation Podcast, Edgar, John, and Zac spill the tea on huge announcements shaping the future of Pool Nation and the pool industry as a whole. We kick things off by welcoming a new visionary partner, Nidec US Motors, whose innovative approach and focus on education align perfectly with our mission. You'll hear why this partnership couldn't come at a better time as pool pros face new challenges with variable speed motor regulations across the country. Next up, a major milestone for Pool Nation — we officially welcome Doreen King as our new VP of Business and Leadership Development! Doreen shares her incredible journey, career insights, and how she will help us elevate our business education to help pool pros thrive in every stage of their journey — from running solo routes to scaling empires. The team breaks down the brand-new Pool Nation Path to Growth and Roadmap, unveiling how this strategic framework will support pool pros at each phase of their business evolution. From fundamentals to executive leadership, we've built a roadmap to take your business — and YOU — to the next level. Plus, hear about: ✅ The Executive Edge — a powerful new way to access personalized business and leadership consulting through Pool Nation. ✅ Women's Summit 2025 — registration is open and already filling up fast! ✅ The Pool Nation Conference — why this will be the only conference focused entirely on the business side of your pool business. If you're ready to elevate your mindset, sharpen your leadership skills, and scale smarter, this is a can't-miss episode. ⏰ Timestamps [00:00] - Introduction & Studio Vibes Meet Spider, shoutouts, and kicking off the live show energy. [06:20] - Healthy Mind, Healthy Biz Zach shares how small changes in health impact stress and business clarity. [12:50] - Exciting Announcements Welcoming new visionary partner: Nidec US Motors. [22:12] - A Major Addition to Pool Nation Introducing Doreen King as VP of Business & Leadership Development. [31:30] - Doreen's Story From hospitality and corporate leadership to Pool Nation — her journey and why she said "yes." [45:55] - The Vision Behind Pool Nation John and Zach reflect on the 10-year vision and why Doreen fits perfectly. [57:00] - The Path to Growth Doreen explains the 4 phases of pool business and what skills each stage demands. [01:10:48] - The Pool Nation Roadmap How the Fundamentals, Accelerator, Essentials, and Advantage tracks work and why they matter. [01:23:00] - Executive Edge Introducing a new consulting and training solution for pool pros at every level. [01:28:00] - Final Thoughts Why this matters, how it elevates the industry, and where you can get involved.

In episode 245 of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” Nicholas rip the curtain off the five habits that separate average pool service companies from industry superheroes. After some laugh-out-loud banter about rental-property stress, sleepless nights, and the wild Shannon Sharpe lawsuit, the crew dives deep into Habit #2: Investing in Learning and Education—showing you how constant learning transforms stress-filled service calls into profitable, confidence-boosting wins. You'll learn: Why mastering new tech, chemistry, and business skills instantly boosts authority and lets you charge premium prices. How to turn every class, boot camp, or podcast into cash-generating “aha” moments (even if you've heard the topic before). The mindset shift that eliminates backyard anxiety forever—so you can solve ANY problem without second-guessing. Real-world stories: pop-up heads, phantom spa leaks, and the in-floor check-valve fix seven other companies missed. Plus: Pool Nation Awards timelines, Women's Summit dates, and the upcoming $10K Pool Pro Championship. Why Google's AI revenue surge matters to pool pros. Sponsor shout-outs packed with tools that cut costs and fatten margins. Listen in, level up, and start using education as a profit multiplier today. Timestamps Timecode Segment 01:00 Edgar, John & Zach recap the week: rental house sold, no-sleep winds, Shannon Sharpe drama 07:00 The hidden stress of unfinished to-dos—and why focus matters 11:30 Pool Nation event rundown: Awards nominations, Women's Summit, $10K Championship 18:50 Habit #1 recap: Knowing Your Numbers 24:00 Deep dive—Habit #2: Investing in Education 32:45 Phosphate “aha” moments & why old-school thinking kills growth 38:10 How lifelong learning builds brand authority and premium pricing power 44:20 Train-the-Trainer stories: beating stage fright and sharpening your saw 49:30 Real-world case study: the spa leak seven companies couldn't fix 56:00 Sponsor break (SPPA, Pool Invoice, Blu-Ray XL, AquaStar, Natural Chemistry, Raypak, Hayward) 60:30 Final thoughts: turning knowledge into marketing gold 63:40 Teaser: next week's big Pool Nation Conference reveal

In episode 244 of the Pool Nation Podcast, Edgar, John, and Zac dive into the first of the 5 Habits of Highly Successful Pool Pros—and it's the one that most pool pros overlook: Knowing Your Numbers. From understanding your cost of service to building a business with purpose, we break down what sets thriving companies apart from those just grinding day to day. Whether you're managing 40 pools or scaling to 13,000, this habit is the foundation of profitability and long-term success. Plus, hear wild stories from Coachella Fest chaos, ducks in pools, and John's analogy that will have you thinking differently about your business horsepower.

In episode 243 of the Pool Nation Podcast, we dive deep into the recent Pool Nation Boot Camps at Heritage Pool Supply and Raypak Headquarters in Oxnard, California. Edgar and Zac break down key moments from both events, including highlights from the $10,000 Pool Pro Repair Tech Challenge qualifiers, hands-on training with automation and heaters, and powerful business education sessions focused on leadership, KPIs, and cost of service. Hear real stories from pool pros who traveled from across the country—Arizona, Florida, Tennessee, Georgia, New York—to invest in their businesses and grow their teams. We also talk about the rise of team-focused training, peer-to-peer networking, and the kind of education that goes beyond the technical side of pool service and repair. Plus, we introduce a new topic for our next podcast series: The 5 Habits of Highly Successful Pool Professionals—a deep dive into the traits that separate good pool pros from great business leaders in the pool industry. Whether you're a pool service tech, repair pro, or business owner looking to scale, this episode is packed with inspiration, insights, and practical takeaways you can use today. Powered by our amazing partners: SPPA, BluRay XL, AquaStar Pool Products, Natural Chemistry, Raypak, Hayward, Heritage Pool Supply, Poolside Tech, and Pool Brain. Timestamps: [00:00:00] – Podcast Intro [00:01:00] – Edgar and Zac talk life updates: college visits and real estate transitions [00:04:00] – Recapping the Heritage Boot Camp: attendance, energy, and team participation [00:08:00] – Employee engagement, team-building, and national attendees [00:12:00] – Hands-on training: wiring automation, heater repair, teamwork at the stations [00:16:00] – Business education: foundational leadership principles for every business stage [00:20:00] – Doreen's leadership framework tied to the 4 business phases [00:22:00] – Touring Gold Medal Pools: operations, systems, and culture [00:24:00] – Matrix training recap: operational KPIs, financial KPIs, and business fundamentals [00:26:00] – Accountability training: driving real results after training [00:33:00] – Raypak Boot Camp Recap: intimate vibe, deep heater training, and IPSA support [00:39:00] – Hot Room at Raypak: live fire heater testing and manometer training [00:43:00] – Automation training with The Attendant: streamlined, hands-on experience [00:45:00] – Business day at Raypak and why attendance exceeded expectations [00:49:00] – Championship qualifiers: energy, pressure, and standing ovation moments [00:55:00] – Upcoming podcast preview: The 5 Key Habits of Successful Pool Pros [00:58:00] – Final thoughts and gratitude for attendees, sponsors, and the Pool Nation family

In Episode 242 of the Pool Nation Podcast Get ready to laugh, learn, and level up in this Best of 2024 - Part 1 episode of the Pool Nation Podcast! We're taking you on a wild ride through the most unforgettable moments of the year – from highway shoutouts and Yelp horror stories to golden advice on running a successful pool business. We highlight the community spirit of Pool Nation, feature inspirational journeys from retail pros, and dive into powerful strategies on handling complaints, growing your brand through social media, and innovating your business during tough times (yes, even during the tab shortage!).

In Episode 241 of the Pool Nation Podcast join industry veterans Edgar De Jesus, John JJ Flawless, and Zac the pool boy Nicholas on this power-packed episode of the Pool Nation Podcast, where they dive deep into the impact of new tariffs on the pool service industry. Discover how rising costs on chemicals, pumps, motors, and more can affect your profit margins—and learn actionable strategies to stay ahead of the game! In this episode, our hosts share insider tips on: • Tariff Breakdown & Price Increases: How tariffs could mean 20-50% hikes on key pool products, and what that means for your bottom line. • Inventory & Pricing Strategies: The importance of tracking expenses in real time, maintaining the right stock, and locking in costs before prices surge. • Customer Communication & Relationship Building: Proven methods to transparently communicate changes to your customers, ensuring trust and long-term loyalty. • Business Growth Tactics: Insights on leadership, operational efficiencies, and adjusting pricing to fuel expansion—even in uncertain times. Time Stamps: [00:00:00] Intro & Welcome: Get introduced to the Pool Nation Podcast and our seasoned hosts. [00:01:00] Meet the Hosts: Edgar, John JJ, and the ever-energetic Zach set the stage. [00:02:00] Event Prep & Bootcamp Insights: Zach shares his hectic pre-event schedule and what to expect at the Heritage Bootcamp. [00:04:00] Business & Technical Tracks: A sneak peek into the dual-track bootcamp covering leadership, operations, and technical training. [00:08:00] Tariff Deep Dive: An explanation of the new tariffs affecting imported pool products. [00:10:00] Impact on Product Pricing: Discussing how cost increases on chemicals and equipment could hit hard. [00:13:00] Proactive Cost Management: The need for continuous cost tracking and avoiding the “rear view mirror” approach. [00:17:00] Adjusting Pricing Strategies: Tips on reevaluating and adjusting service rates to maintain profitability. [00:23:00] Communication Tactics: How to keep your customers informed and build strong relationships. [00:29:00] Networking & Reps: Emphasizing the value of strong industry relationships and open communication with suppliers. [00:34:00] Growth & Pricing Adjustments: Strategies for adapting pricing as your business scales. [00:41:00] Real Talk on Rate Adjustments: A candid discussion on overcoming the challenges of rising costs. [00:47:00] Selling Value Over Price: How educating your customers about quality service can set you apart. [00:56:00] Final Thoughts & Future Outlook: Wrapping up with key takeaways and what to look forward to in upcoming episodes. Subscribe and tune in every Friday at 9:00 AM Pacific for the latest trends, product insights, and training tips to help you become a nation of pool pros. Stay informed, get proactive, and keep your business thriving even when times are tough!

Welcome to Episode 240 of the Pool Nation Live Podcast – your ultimate insider guide to the pool service and repair industry! In this action-packed episode, host Edgar De Jesus (the reigning Marco Polo champion) teams up with co-host John JJ Flawless and Zac "the pool boy" Nicklas  to dive deep into the challenges and trends shaping the pool business today. With over a decade of industry expertise, the team dissects the impact of new tariffs on imported pool products, rising equipment costs, and the crucial need to know your numbers in today's competitive market. Not only do they tackle serious topics—like how tariffs on chemicals, pumps, motors, and LED lights can squeeze profit margins—but they also sprinkle in plenty of humor and lively banter. From playful jabs about belts and beards to candid discussions on customer experience and operational efficiencies, this episode delivers actionable insights to help pool pros adjust their pricing strategies and protect their bottom line in an ever-evolving economic landscape. Episode Timeline: 00:00 – 03:00: Introduction & Banter • Meet Edgar, John, and Zach, and enjoy a fun exchange on belts, beards, and pool pro personas. 03:00 – 06:00: Branding & Industry Vibes • Discussion on personal branding, pool industry images, and the spirit of Mr. Universe. 06:00 – 10:00: Tariffs Explained • A clear breakdown of what tariffs are, how they work, and why they matter for pool products. 10:00 – 15:00: Impact on Profit Margins • Deep dive into how tariffs are driving up costs on everything from pool equipment to chemicals and what that means for your pricing strategy. 15:00 – 20:00: Tracking Your Numbers • Best practices for monitoring job costs, adjusting quotes, and staying ahead of rising expenses. 20:00 – 25:00: Enhancing Customer Experience • Tips on maintaining a competitive edge through operational efficiencies and exceptional service. 25:00 – 30:00: Final Thoughts & Call to Action • Wrap-up with final insights, sponsor shout-outs, and advice on preparing your business for ongoing challenges. Tune in for expert insights, real-life strategies, and plenty of laughs to help your pool business thrive—even when the going gets tough. Don't miss this must-listen episode that's both informative and entertaining. Subscribe now and join the Pool Nation family every Friday at 9:00 AM Pacific for your weekly dose of pool talk!

In this power-packed episode 239 of the Pool Nation Podcast, host Edgar De Jesus, along with co-hosts JJ Flawless  and Zac “the Pool Boy” Nicholas, break down the ultimate blueprint for scaling your pool business into a thriving empire. Discover insider strategies on leadership, team building, operational efficiencies, and creating a winning company culture—essential for any pool pro aiming for the 250+ pool stage. Whether you're looking to sharpen your management skills, boost customer retention, or get the lowdown on the upcoming Pool Pro Championship and bootcamp events, this episode delivers actionable insights and real-world experiences that you won't want to miss! Time Stamps: 00:00 – 00:01: Introduction & welcome to the Pool Nation Podcast 00:01 – 00:02: Kicking off “Cracking the Code” – the journey toward a pool empire 00:02 – 00:03: Real talk: Morning updates, gym stories, and setting the tone 00:03 – 00:06: Diving into industry challenges, new streaming experiments, and bootcamp insights 00:06 – 00:08: Bootcamp & championship details: Hands-on classes, business tracks, and more 00:08 – 00:10: Inside scoop on the Pool Pro Championship, dynamic leaderboards, and real-time scoring 00:10 – 00:13: Travel tales, networking insights, and innovative pool tech updates 00:13 – 00:18: Deep dive into success keys: Leadership, team management, and balancing internal vs. external customers 00:18 – 00:22: Cultivating a culture of excellence & accountability in your business 00:22 – 00:29: Unpacking leadership styles – feared, loved, and the respected leader you need to be 00:29 – 00:34: Overcoming challenges in promoting from within & training future leaders 00:34 – 00:40: Strategies to scale up: Efficient systems, delegation, and real-world management 00:40 – 00:45: Final thoughts on pushing boundaries, inspiring your team, and embracing the empire stage 01:03 – 01:04: Wrap-up, shoutouts, and a sneak peek at upcoming events Discover insider strategies on leadership, team building, operational efficiencies, and creating a winning company culture—essential for any pool pro aiming for the 250+ pool stage. Whether you're looking to sharpen your management skills, boost customer retention, or get the lowdown on the upcoming Pool Pro Championship and bootcamp events, this episode delivers actionable insights and real-world experiences that you won't want to miss!  

In episode 238 of the Pool Nation Podcast , host Edgar de Jesus – along with co-host John JJ Flawless and Zac the Pool Boy – dives deep into the journey of transforming a small pool service business into a full-scale empire. The conversation covers the ups and downs of growth, from early hustle to mastering delegation, leadership, and team building in the “empire phase.” Listeners get a mix of valuable business insights, personal anecdotes (yes, even about aging and the perils of old man glasses!), and a behind-the-scenes look at the challenges and rewards of scaling a pool business. Chapters & Timestamps: [00:00] Intro & Welcome Meet Edgar, John, and Zac as they kick off the episode with a warm welcome and a lighthearted introduction to the pool pros lifestyle. [00:01] Meet the Hosts Edgar introduces himself as the reigning champion of Marco Polo and brings on John – the fastest netter in the West – and Zac the Pool Boy, setting the tone for a candid, fun discussion. [00:02 – 00:05] Banter & Personal Stories The hosts share humorous insights on aging, new glasses, and everyday struggles, giving a personal touch that resonates with anyone balancing business growth and life changes. [00:11] Upcoming Events & Bootcamp Details Edgar outlines the upcoming Heritage Bootcamp in Dallas and previews the 10,000 Pool Pro Challenge, offering details on hands-on training sessions, business strategy classes, and qualification events for pool pros. [00:19 – 00:25] The Business Growth Journey A deep dive into the evolution of a pool business—from the foundational phase to the balancing act and scaling stages, culminating in the empire phase. The hosts discuss the transition from doing everything yourself to strategically building a team. [00:26 – 00:33] Overcoming Leadership Challenges Conversation turns to the critical elements of successful delegation, empowering employees, and the importance of trust and structured systems to keep the business thriving as it grows. [00:38 – 00:42] Leadership Lessons & Final Thoughts Reflecting on personal experiences and drawing inspiration from leadership legends, the discussion emphasizes learning from mistakes and nurturing employee growth without micromanaging. [00:55] Outro & Next Steps Edgar wraps up the episode with reminders about bootcamp registrations, the Pool Pro Challenge, and upcoming live Instagram sessions, inviting listeners to join the community and keep the conversation going. Throughout the episode, the hosts balance humor with hard-hitting advice on managing growth, fostering a strong team culture, and stepping back from day-to-day tasks to focus on long-term business strategy. Whether you're a seasoned pool pro or just starting out, this episode is packed with actionable insights to help you elevate your game.

E-237 of the Pool Nation Podcast - Welcome to the Feb 28 Pool Nation podcast—the go-to resource for pool service, repair, and industry insights. In this extensive episode, host Edgar DeJesus, along with co-hosts John JJ Flawless and Zach the Pool Boy (plus special guest Spider), dive deep into the world of Calcium Hypochlorite (Cal Hypo). Learn about its history, production, and why it's the powerhouse sanitizer in both residential and commercial pools. The conversation covers everything from the technical chemistry and safe handling of Cal Hypo to the exciting details of the upcoming $10K Pool Pro Challenge and hands-on bootcamps in Texas and California. Whether you're a seasoned pool professional or just getting started, this episode is packed with expert insights, actionable tips, and a healthy dose of industry banter to help you elevate your pool business and service game.   00:00:00 – Intro: Welcome to the Pool Nation podcast; Edgar introduces the show, the hosts, and sets the stage for a deep dive into pool industry topics. 00:01:00 – Host & Guest Introductions: Edgar, John, and Zach introduce themselves and welcome special guest Spider, highlighting the pool pro spirit. 00:02:00 – Sponsor Shoutouts: A thank you to visionary partners like SPPA, Blu ray Excel, AquaStar, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, and Pool Marine. 00:03:00 – Live Banter & Weather Chat: Casual conversation about cold Texas weather, energy levels, and a preview of the day's discussion. 00:04:00 – Personal Updates & Humor: Light-hearted exchanges on personal energy, filters, and humorous banter among the hosts. 00:05:00 – Bootcamp Announcements: Edgar previews the Heritage Bootcamp in McKinney, Texas, detailing the hands-on training in pumps, filters, wiring, and business courses. 00:07:00 – Technical Deep Dive Begins: Introduction to the Pool Pro Challenge and qualifiers; discussion on scoring, judging, and the upcoming Las Vegas championship. 00:08:00 – Cash & Competition Talk: Funny moments about the $10K prize, cash props, and the promise of big bragging rights for winners. 00:09:00 – Championship & Qualifier Details: Explanation of the competition structure, qualification rounds in McKinney and Oxnard, and the automated leaderboard system. 00:10:00 – Manuals & Safety Protocols: Emphasis on reading manufacturer manuals to ensure proper dosing and safety during the challenges. 00:12:00 – Business & Training Courses: Overview of additional bootcamp events (including the Raypak bootcamp) focused on business efficiency and operational strategies. 00:13:00 – Community & Awards: Discussion about the Pool Nation Award, celebrating pool pros by the pool pros, and the importance of community recognition. 00:14:00 – Transition to Cal Hypo Deep Dive: Introduction to the educational segment on Calcium Hypochlorite (Cal Hypo) and its significance in pool sanitation. 00:17:00 – Meet the Solenis Team: Shay Parker and Robbie Walker introduce themselves and share insights on Solenis' role in water treatment and pool chemistry. 00:18:00 – Industry Legacy & Personal Stories: Personal anecdotes and the evolution of pool maintenance from the early days to modern methods. 00:19:00 – The Journey Begins: Discussion on career paths, regional pride, and the importance of pool chemistry expertise. 00:20:00 – Cal Hypo Fundamentals: Detailed explanation of what Cal Hypo is, from its raw materials to its manufacturing process and grading for industrial vs. residential use. 00:21:00 – Solenis Overview & Impact: In-depth look at Solenis, its global presence, and how its product portfolio supports various water treatment applications. 00:22:00 – Product Portfolio & Brands: Conversation on recognizable brands under Solenis, including Pool Life, Bacquacil, Serona, and equipment like feeders and granulated chlorine. 00:24:00 – Cal Hypo Production Process: How Cal Hypo is made—from the chlorinated lime paste to granulated pool chlorine and slow-dissolve tablets. 00:26:00 – Historical Insights: A look back at the origins of Cal Hypo in the 1700s and its evolution into a staple sanitizer in pools since the early 1900s. 00:27:00 – Early Uses & Medical Anecdotes: Discussion on Cal Hypo's early applications in disinfecting wounds and treating potable water during wartime. 00:28:00 – Transition into Pool Use: How Cal Hypo became popular for pool sanitation, replacing older methods and revolutionizing water treatment. 00:29:00 – Disaster & Industrial Applications: Broader applications of Cal Hypo in flood treatment, chicken processing, and industrial cleaning. 00:30:00 – Cal Hypo in Commercial Pools: Insights into why commercial pools favor Cal Hypo for its efficiency and smaller storage footprint. 00:31:00 – Efficiency & Storage Benefits: Explanation of Cal Hypo's high available chlorine concentration and its impact on shock treatments. 00:32:00 – Comparative Advantages: Comparing Cal Hypo with sodium hypochlorite in terms of chlorine content and storage efficiency. 00:33:00 – Rapid Reaction & Algae Control: How a small dosage of Cal Hypo provides a significant chlorine boost for breaking down chloramines and algae. 00:34:00 – Safety in Commercial Settings: Discussion on non-stabilized chlorine options for commercial pools and related safety considerations. 00:35:00 – Stabilizer Effects & Regulations: The impact of stabilizers on chlorine efficiency and varying state regulations regarding pool water treatment. 00:36:00 – Managing Calcium Levels: Addressing concerns about calcium buildup and the real-world effects of Cal Hypo dosing on water chemistry. 00:37:00 – How Cal Hypo Works: The chemistry behind Cal Hypo—its breakdown into hypochlorous acid and hypochlorite ion and its role as a sanitizer. 00:38:00 – Byproducts & Alternatives: Discussion on cyanuric acid buildup in other chlorine forms versus Cal Hypo's benefits. 00:39:00 – Sponsor Break #1: First round of sponsor messages from SPPA, Pool Invoice, Blu ray XL, and more. 00:40:00 – Sponsor Break #2: Additional sponsor highlights focusing on innovative pool products and tools. 00:41:00 – Back to Technical Talk: Transition back to discussing Cal Hypo specifics and listener Q&A. 00:43:00 – pH & Cal Hypo Characteristics: Insights into Cal Hypo's high pH (around 11–12) and its effects on pool water chemistry. 00:44:00 – Optimizing Water Chemistry: Best practices for maintaining ideal pH and alkalinity levels when using Cal Hypo. 00:45:00 – Key Benefits: Discussion on the unique sparkle and clarity Cal Hypo provides to pool water. 00:46:00 – Shock Treatment & Algae Control: How Cal Hypo serves as an effective shock treatment and aids in algae elimination. 00:47:00 – Borates & Chemical Interactions: The role of borates in enhancing Cal Hypo performance and suppressing unwanted growth. 00:48:00 – Addressing Misconceptions: Tackling common concerns about calcium buildup and clarifying real versus perceived impacts. 00:49:00 – Managing Hard Water: Strategies for pool pros dealing with high-calcium tap water and maintaining balanced LSI levels. 00:50:00 – Multiple Sanitizer Approaches: Emphasizing that no single method fits every pool—choosing the right tool for the job. 00:51:00 – Diverse Toolset Discussion: Comparing different sanitation methods (bleach, trichlor, dichlor, Cal Hypo) for varied pool scenarios. 00:52:00 – Cyanuric Acid & Dosing Considerations: The importance of managing byproducts and maintaining proper chemical balance. 00:53:00 – Filtration & Calcium Management: How proper backwashing minimizes calcium accumulation in the pool water. 00:54:00 – Real-World Impact: Clarifying that Cal Hypo's calcium contribution is gradual and manageable through filtration. 00:55:00 – Liner Safety Q&A: Addressing listener questions on whether Cal Hypo can bleach pool liners when used correctly. 00:56:00 – Proper Dosing Practices: The importance of broadcasting Cal Hypo rather than pre-dissolving it, to avoid hazardous reactions. 00:57:00 – Dosing Safety Tips: Explaining why pre-dissolving in a bucket can be dangerous and the benefits of proper application. 00:58:00 – Handling Cloudiness: Tips on resolving temporary cloudiness through proper circulation and pH adjustments. 00:59:00 – Ensuring Even Distribution: Best practices for achieving clear water after dosing with Cal Hypo. 01:00:00 – Temperature & Saturation Effects: How environmental factors affect the dissolution and clarity of Cal Hypo. 01:01:00 – Final Chemistry Insights: Recap of key factors like pH, alkalinity, and temperature for optimal pool water clarity. 01:02:00 – Distribution & Circulation: Emphasizing the need for proper mixing to avoid localized high concentrations. 01:03:00 – Storage & Handling Guidelines: Detailed safety and DOT regulations for storing and transporting Cal Hypo. 01:04:00 – Vehicle Safety & Segregation: Tips on safely segregating chemicals in service vehicles and preventing cross-contamination. 01:05:00 – DOT Regulations Reminder: Overview of weight limits and container size rules for hazardous materials transport. 01:06:00 – Container & Transport Limits: Additional safety guidelines for handling larger quantities of Cal Hypo. 01:07:00 – Sponsor Break #3: Final sponsor messages highlighting products and services for pool professionals. 01:08:00 – Sponsor Break #4: Continued sponsor highlights from industry partners, supporting pool business growth. 01:09:00 – Sponsor Break #5: More sponsor messages and promotions to keep you up-to-date with the latest tools. 01:10:00 – Technical Recap: Summarizing the key takeaways on Cal Hypo application, water chemistry, and safety. 01:11:00 – Final Banter & Money Talk: Humorous exchanges on cash props and the pool pro lifestyle. 01:12:00 – Final Thoughts: Wrap-up discussion on the importance of education, safety, and innovation in pool maintenance. 01:13:00 – Personal Reflections: Hosts share final reflections on the evolution of pool chemistry and industry legacy. 01:14:00 – Final Wrap-Up: Closing remarks, gratitude to guests, and a reminder to stay educated and safe on the job. 01:15:00 – Outro: Thank you for listening! Stay connected with Pool Nation for more expert pool repair tips and industry news. 01:16:00 – End of Podcast. Dive in, subscribe, and make waves in your pool service and repair career with Pool Nation!  

Episode 236 of the Pool Nation podcast—your ultimate resource for pool service, pool repair, and the latest pool industry insights. In this action-packed episode, hosts Edgar de Jesus, John JJ Flawless, and Zac the Pool Boy share insider tips on scaling your pool business, optimizing pool software, and excelling in technical repairs. Get the scoop on the upcoming $10K Pool Pro Championship, hands-on pool bootcamps in Texas and California, and innovative strategies to boost efficiency and safety in your work. Whether you're a seasoned pool technician or just starting out in the pool service industry, this episode is packed with actionable advice, expert insights, and a community-driven passion for pool excellence. Tune in now to learn how to make waves in the pool repair and service world! Timestamps: 00:00:00 – Introduction: Welcome to the Pool Nation podcast with an overview of today's pool industry topics. 00:01:00 – Championship Announcement: Details on the $10K Pool Pro Championship and how pool pros can join the competition. 00:02:00 – Lighting & Tech Setups: Behind-the-scenes insights into on-air lighting challenges and professional pool tech setups. 00:03:00 – Live Banter: Candid moments and humorous exchanges that make this podcast a must-listen for pool professionals. 00:07:00 – Bootcamp Details: Essential information about the Heritage Bootcamp in McKinney, Texas for pool repair training. 00:09:00 – Business & Software Insights: Discussion on scaling your pool business with innovative routing and billing software solutions. 00:11:00 – Pool Brain Demo: In-depth look at cutting-edge pool management software designed specifically for the pool service industry. 00:17:00 – Facility Walkthrough: Preview of Gold Medal Pools and hands-on training sessions that sharpen your pool repair skills. 00:20:00 – Oxnard Bootcamp Announcement: Details about the follow-up bootcamp event in Oxnard, California, for further pool training. 00:21:00 – Championship Registration: Step-by-step guide on registering for the Pool Pro Championship and qualifying rounds. 00:27:00 – Competition Rules & Safety: Overview of strict safety guidelines, standardized tools, and the scoring system for fair play. 00:31:00 – Qualifier Rounds: Explanation of the elimination rounds designed to ensure top-quality pool repair skills. 00:40:00 – Final Challenge Preview: Introduction to the mystery challenge that tests adaptability and precision in pool repairs. 00:43:00 – Sponsor Spotlight: Key messages from top industry sponsors, including SPPA, Pool Invoice, Blu ray XL, Aquastar, Natural Chemistry, Raypak, and Hayward. 00:47:00 – Championship Strategy: Final thoughts on balancing speed, accuracy, and safety to excel in pool repair competitions. 00:55:00 – Registration Reminder: Important details on securing your spot for the championship and upcoming pool training events. 01:00:00 – Final Sponsor Messages: Last sponsor highlights and a recap of the latest pool service innovations. 01:05:00 – Final Thoughts & Next Steps: Closing insights from the hosts and a preview of future pool industry events and training sessions. 01:09:00 – Outro: Thank you for listening! Stay connected with Pool Nation for more expert pool repair tips and industry news. Dive in, subscribe, and make waves in your pool service and repair career with Pool Nation!

Episode 235 of the Pool Nation Podcast - Join John JJ Flawless, Zac “Pool Boy” Nicholas, and Edgar on this action-packed episode of the Pool Nation Live Podcast as they dive deep into the scaling phase—the critical stage where pool companies transition from a one-person operation to building a thriving team and a sustainable empire. In this episode, our experts share real-world insights on leadership, delegation, financial management, customer communication, marketing strategies, and operational efficiency. Whether you're managing 40 pools or scaling to hundreds, learn how to overcome growing pains, maintain service quality, and plan for long-term success in the competitive pool service industry. Key topics include: Transitioning from working in your business to working on your business Hiring, training, and retaining a strong team Delegating effectively and building leadership skills Implementing systems, processes, and financial KPIs Enhancing customer communication and scaling marketing efforts Preparing for challenges, optimizing operational efficiency, and planning your exit strategy This episode is packed with actionable strategies to help pool pros at every stage of growth. If you're ready to level up your pool business and build an empire, this episode is for you! Time Stamps: 00:00 – 00:01 | Introduction & Welcome Meet our hosts and get an overview of today's focus on the scaling phase of your pool business. 00:01 – 00:02 | The Four Phases of Pool Business Growth Recap of the foundational and balancing stages leading up to scaling. 00:02 – 00:03 | Personal Phases & Setting the Stage Zach shares his personal experience with business phases and challenges. 00:03 – 00:04 | Western Pool & Spa Show & Budget Talk Discussion about upcoming events and planning for growth. 00:04 – 00:05 | Defining the Scaling Phase Exploring the challenges of hiring your first employee and expanding operations. 00:05 – 00:07 | Transitioning to Leadership How to shift from doing the work yourself to leading a team and focusing on strategy. 00:07 – 00:09 | Building Leadership Skills Insights into delegation, training, and leading by example in your pool business. 00:09 – 00:11 | Team Building & Delegation Strategies for recruiting, onboarding, and empowering your employees. 00:11 – 00:13 | Outsourcing & Maintaining Service Consistency The benefits of delegating tasks like bookkeeping and standardizing service quality. 00:13 – 00:15 | Creating Processes & Standard Operating Procedures (SOPs) How effective SOPs can ensure consistent customer service and efficient operations. 00:15 – 00:17 | Financial Oversight & Tracking Expenses Discussion on managing financial KPIs, tracking chemical costs, and cash flow. 00:17 – 00:19 | Enhancing Customer Communication Tips on maintaining strong customer relationships and effective communication. 00:19 – 00:21 | Scaling Marketing Efforts Transitioning from organic growth to strategic, paid marketing campaigns. 00:21 – 00:23 | Preparing for Unexpected Challenges Building contingency plans and managing operational challenges as you grow. 00:23 – 00:25 | Cultivating a Long-Term Vision & Exit Strategy Planning your future, setting goals, and preparing for eventual exit or expansion. 00:25 – 00:27 | Fostering Team Collaboration & Culture How to build a collaborative, high-performance team culture to retain talent. 00:27 – 00:29 | Maximizing Operational Efficiency Practical tips to streamline operations and reduce redundancies. 00:29 – 00:33 | Final Thoughts on Efficiency & Growth Wrapping up key strategies for scaling your pool business effectively. 00:33 – 00:39 | Sponsor Break Hear from our industry partners including SPPA, Pool Invoice, Blu-ray XL, Aquastar, Natural Chemistry, Ray Pak, and Hayward. 00:39 – 00:41 | Post-Sponsor Recap & Final Takeaways Final insights on leadership, delegation, and business scaling. 00:41 – 00:43 | Announcements & Business Matrix Details Learn about our new Business Matrix group for pool pros and upcoming events. 00:43 – 01:01 | Outro & Next Episode Preview Closing remarks and a sneak peek into our next podcast on the Western Pool & Spa Show. Optimize your pool business growth by listening to expert advice from those who have been in your shoes. Subscribe now to the Pool Nation Live Podcast and join our community of pool pros committed to excellence and expansion!

In Episode 234 of the Pool Nation Live Podcast, hosts Edgar De Jesus and Zac dive deep into Phase Two: The Balancing Act—the crucial stage when your pool business jumps from 40 to 80/90 pools. Learn how to scale your pool service without sacrificing quality, streamline your processes, optimize your time management, and prepare for employee expansion. Whether you're focused on diversifying revenue streams, mastering customer retention, or managing finances and cash flow, this episode is packed with practical tips and strategies every pool pro needs to succeed in the competitive pool industry. Join us as we discuss: Time Management & Efficiency: How to optimize your daily schedule and set boundaries as your workload increases. Maintaining Quality Service: Balancing a growing list of service calls with the high standards your customers expect. Streamlining Processes: Tips for automating invoicing, inventory, and communication to save valuable time. Preparing for Employee Expansion: Best practices for hiring, training, and onboarding new team members before burnout hits. Customer Retention & Diversifying Revenue: Strategies to keep loyal customers, set profitable pricing, and add revenue streams without overextending. Financial Management & Long-Term Planning: How to monitor expenses, manage cash flow, and set long-term goals to build a resilient pool business. This episode also features candid discussions about industry events like the Western Pool and Spa Show, real-life business challenges, and the roadmap to scaling your company from a small operation to a thriving enterprise. Timestamps: [00:00:00] – Introduction: Meet your hosts Edgar de Jesus and Zac, and hear exciting news about the Western Pool and Spa Show. [00:01:00] – Western Pool and Spa Show Updates: Travel stories, event previews, and bootcamp announcements. [00:04:00] – Event Education Tracks & Bootcamps: Overview of upcoming classes on business efficiency, profit strategies, and financial security. [00:10:00] – Recap of the Four Phases: A quick review of the pool business growth stages. [00:13:00] – Phase Two: The Balancing Act: Discussion on managing 80–90 pools and the challenges of scaling your operations. [00:16:00] – Key Strategies: Time management tips, maintaining service quality, and streamlining your processes. [00:27:00] – Preparing for Employee Expansion: Insights into hiring, training, and effective delegation. [00:32:00] – Customer Retention Tactics: How to keep your loyal customers and set proper service expectations. [00:38:00] – Diversifying Revenue Streams: Evaluating new services and ensuring they add ROI without draining your resources. [00:41:00] – Monitoring Finances: Tips for cash flow management and tracking expenses as your business grows. [00:48:00] – Redefining Your Marketing Strategy: Building a strong brand identity and targeting high-end clients. [00:57:00] – Long-Term Goals & Planning: Setting milestones and crafting a roadmap for future success. [01:02:00] – Final Thoughts & Recap: Summarizing essential strategies for managing growth and avoiding burnout. [01:15:00] – Sneak Peek: A look ahead to the next episode on Phase Three – The Leadership and Scaling Phase.

In this episode 233 of the Pool Nation Podcast, hosts Edgar de Jesus, John JJ Flawless, and Zac “the pool boy” Nicholas break down the essential business phases every pool service professional must navigate to scale their operation. From mastering the foundational technical skills to transitioning into high-level leadership at the empire stage, this episode is packed with actionable insights, real-life examples, and expert tips to help you boost profitability, streamline operations, and build lasting customer relationships. Whether you're managing 40 pools or gearing up for 250+ accounts, learn how to set the stage for sustainable growth and financial discipline in the pool service industry. Timestamps & Key Topics: [00:00:00] Introduction & Welcome Edgar introduces the Pool Nation Podcast, the hosts, and today's focus on the four phases of every pool pro's journey. [00:01:00] Meet Your Hosts Edgar, John JJ Flawless, and Zach “the pool boy” Nicholas share their industry experiences, humorous banter, and insights into the pool business. [00:02:00] Industry Updates & Upcoming Events A sneak peek into the Western Pool and Spa Show, new classes on business and operational efficiencies, and innovative software tools for goal tracking. [00:03:00] Preparing for Growth & Financial Security Discussion on mastering financials, tracking expenses, and setting up systems to ensure business stability as you grow. [00:04:00] The Four Phases of a Pool Pro Business An overview of the business lifecycle in the pool service industry, setting the stage for a deep dive into each phase. [00:16:00] Phase 1 – The Foundational Stage Focus on the early years (around 40-50 pools) where personalized customer service, technical mastery, and quality work set the groundwork for success. [00:17:00] Phase 2 – The Balancing Act As workload increases (80-90 pools), learn how to juggle operational demands, customer care, and the challenges of hiring your first employees without burning out. [00:18:00] Phase 3 – The Scaling Phase With growth to approximately 130 pools, discover the importance of implementing reliable processes, training new staff, and avoiding quality pitfalls during rapid expansion. [00:20:00] Phase 4 – The Empire Stage Transitioning to 200+ pools, the discussion highlights strategic delegation, advanced systems for billing, customer retention strategies, and the evolution from hands-on work to high-level business management. [00:24:00] Keys to Success & Best Practices In-depth tips on mastering your craft, establishing consistent processes, building a strong brand, and leveraging networking opportunities to drive referrals and sustainable growth. [00:28:00] Sponsor Messages & Software Solutions A word from our sponsors about specialized general liability insurance from SPPA, pool billing software from Pool Invoice, Blu ray XL's mineral purifiers, Aquastar's pipeline cartridge filters, and more to boost your business efficiency. [00:31:00] Final Thoughts & Event Reminders Edgar and Zac wrap up with actionable takeaways, emphasize the importance of planning for each growth phase, and remind listeners about the upcoming Western Pool and Spa Show and exclusive training sessions.

In episode 232 of the Pool Nation Podcast, Edgar, John, and Zac are joined by Bob Doan and Stan Reznick from Poolside Tech to dive deep into the future of pool automation. Discover how The Attendant is reshaping the pool industry by providing innovative solutions that simplify pool management, save energy, and improve service efficiency. Bob and Stan share their journey from restaurant tech innovators to pool tech pioneers, revealing how data-driven insights, seamless integration, and dealer-focused support are transforming pool pros' operations. Learn how Poolside Tech empowers pool professionals to deliver unparalleled value to their customers while creating new opportunities for growth and profitability. Whether you're a pool professional, a homeowner curious about automation, or someone passionate about advancing the industry, this episode will inspire you to think differently about what's possible in pool care. Plus, hear firsthand stories, exciting product features, and the vision driving the evolution of pool automation. Tune in now and stay ahead of the curve in the pool industry! Timeline: [00:00:00] Intro: Welcome to the Pool Nation Podcast! Meet Edgar, John, and Zac as they kick off this exciting episode featuring Poolside Tech. [00:02:00] Setting the Stage: Zach shares the crazy Texas winter weather story, setting the tone for a lively discussion. [00:06:00] Guest Introduction: Meet Bob Doan, CEO of Poolside Tech, and Stan Reznick, as they discuss their journey into the pool industry. [00:14:00] The Attendant's Technology: How The Attendant leverages real-time data, simplifies pool automation, and creates smarter pool systems. [00:27:00] Dealer Support & Training: A deep dive into how Poolside Tech supports dealers with training, hands-on classes, and on-demand assistance. [00:36:00] Industry Challenges: Overcoming barriers to entry in a market dominated by major players. [00:50:00] Innovative Features: Exploring The Attendant's unique capabilities, including energy efficiency, proactive problem-solving, and seamless integration. [01:10:00] Practical Applications: Real-world benefits for pool professionals and homeowners, from reduced callbacks to enhanced customer service. [01:24:00] Final Thoughts: Bob and Stan share their vision for the future of pool automation and how Poolside Tech is driving change in the industry.

In episode 231 of the Pool Nation Podcast, we're joined by special guest Bryan Chrissan as we dive deep into the power of networking and its role in helping pool professionals grow and scale their businesses. Bryan shares his expertise and experiences, giving insight into how networking has transformed his career. We also discuss strategies to overcome networking challenges, explore ways to build authentic relationships, and highlight the types of networking that drive results. Plus, we reveal inspiring success stories from the industry, showcasing how the right connections can lead to big opportunities. Whether you're a seasoned pro or just starting out, this episode is your guide to unlocking the true potential of your professional network. Timelines: 00:00 - 06:00: Welcome and weekly updates from the Pool Nation team. 06:01 - 15:00: Introduction of Bryan Chrissan and his networking journey. 15:01 - 30:00: Why networking matters: Key benefits for pool industry professionals. 30:01 - 45:00: Practical tips for building and maintaining strong relationships. 45:01 - 55:00: Overcoming common networking challenges and making the most of industry events. 55:01 - End: Inspiring networking success stories, Bryan's final thoughts, and closing remarks.

In this episode 230 of the Pool Nation Podcast, hosts Edgar De Jesus, John "JJ Flawless," and Zac "The Pool Boy" Nicholas explore the critical topic of customer retention and share strategies for scaling your pool business while maintaining exceptional service. From snowy Texas adventures to key business insights, the team offers a mix of personal stories and actionable advice for pool professionals. Whether you're a single-pool operator or managing a growing team, this episode dives deep into the importance of communication, the role of KPIs, and how tools like Pool Brain can help you build and sustain meaningful customer relationships. Stay tuned for: 00:00:00 - Introduction and snow day banter. 00:07:00 - Discussing freak weather in Texas and its impact on plans. 00:16:00 - The humor of Hallmark movie moments and personal anecdotes. 00:18:00 - Highlights of the Pool Nation Business Matrix Program launching on January 18th. 00:27:00 - Preview of upcoming events, including the Western Pool and Spa Show. 00:34:00 - Key topic: Customer retention and its role in scaling a pool business. 00:45:00 - Communication strategies and setting clear expectations with customers. 00:51:00 - Building systems and training employees for consistent customer service. 01:17:00 - Leveraging technology like Pool Brain to standardize operations. 01:22:00 - Final thoughts and reflections. The episode also includes updates on upcoming pool industry events, insightful tips for business efficiency, and discussions about using technology to improve customer experience. For more information on Pool Nation programs, events, and resources, visit PoolNationPodcast.com. Don't miss this chance to learn how to retain customers, optimize operations, and grow your pool business effectively.

E- 229 Pool Nation Podcast. In the first Pool Nation Podcast of 2025, Edgar, John, and Zac tackle a critical question from a listener: “How can I stop chasing customers for payments and improve cash flow?” The hosts share practical strategies for streamlining billing, automating payments, and handling late-paying clients while maintaining a professional and customer-focused approach. They also dive into the balance between process-driven efficiency and providing above-and-beyond customer service. Plus, get an industry update for 2025 and hear the latest about Pool Nation's exciting plans for the year ahead! Timestamps: [00:00:00] Intro – Welcome to 2025! The hosts set the tone for an exciting year. [00:01:00] First Podcast of 2025 – Fun banter and personal updates from the hosts. [00:09:00] Pool Nation Business Matrix Update – Details on upcoming trainings, SMART goals, and KPI tracking. [00:12:00] 2025 Industry Update – Trends from 2024 continue, with slower construction but steady service demand. [00:19:00] Listener Question: Late Payments – Tips for improving cash flow and streamlining billing. [00:32:00] The Human Touch in Billing – Balancing empathy with business efficiency and profitability. [00:47:00] Working with Property Managers – John shares insights on building relationships and setting boundaries. [00:56:00] Deep Dive into Balance – Zach reflects on staying human while scaling a business. [01:08:00] Final Thoughts – Strategies for mastering billing and building successful customer relationships in 2025. Sponsors: Thank you to SPPA, Blu-Ray XL, Aquastar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and Pool Invoice for supporting the Pool Nation Podcast. Connect with Pool Nation: Instagram Live with Edgar and John resumes next week! Visit [poolmanuniversity.com](https://poolmanuniversity.com 

In episode 228 of the Pool Nation Podcast, we wrap up 2024 with a lively discussion on personal growth, professional milestones, and our shared excitement for what lies ahead in 2025. Edgar, John, and Zac reflect on the year's successes, challenges, and lessons learned, all while keeping the conversation lighthearted and engaging. From cleaning out trucks to learning new beard techniques, the team dives into a mix of humorous anecdotes and heartfelt reflections. They discuss key takeaways from the year, such as the launch of the Pool Nation Business Matrix, their most memorable events, and their growth as individuals and as a team. Looking ahead, they set their sights on building stronger relationships with the pool pro community, expanding their reach to the East Coast, and continuing to help pool pros achieve financial success. Tune in for an entertaining and insightful final episode of 2024 that sets the stage for an exciting 2025!   [00:00:00] Intro: Edgar opens the last podcast of 2024 with his signature humor and gratitude, acknowledging visionary partners and introducing the day's discussion. [00:02:00] Zach's Year-End Reflections: Zach talks about his deep-cleaning adventures, Christmas highlights, and setting a clear-headed mindset for 2025. [00:04:00] John's Beard Epiphany: John hilariously shares his discovery of a better way to drink with a beard and the quirks of facial hair life. [00:06:00] Wrapping Up Repairs: John discusses catching up on repair work during the holidays and planning better for 2025. [00:08:00] Time Flies: The team reflects on how quickly the year has passed and the importance of cherishing the moments. [00:09:00] Upcoming Trade Shows: Edgar highlights major industry events coming up in early 2025 and encourages listeners to register. [00:11:00] Reflecting on Events: Zach and John share their favorite events of 2024, with Zach praising the Raypak and AquaStar tours and John highlighting the Pool Nation Conference. [00:17:00] Lessons Learned: John reflects on the challenges and growth from 2024 and shares insights on tackling new opportunities. [00:22:00] Team Dynamics: The team discusses how their unique perspectives and evolving roles have helped them grow as a cohesive unit. [00:25:00] Looking East: John shares a goal for 2025—expanding Pool Nation's reach to the East Coast and strengthening relationships there. [00:27:00] Business Matrix Rollout: Zach emphasizes the importance of business tools like the Pool Nation Business Matrix for empowering pool pros in 2025. [00:29:00] Zach's Growth: Zach reflects on his personal and professional growth in 2024, from hiring key team members to spending more time with family. [00:32:00] Gratitude for 2024: John shares his heartfelt gratitude for his family, team, and the pool pro community, emphasizing the value of their shared mission. [00:38:00] Wrapping Up: Edgar closes the podcast with excitement for 2025, teasing upcoming projects and wishing listeners a Happy New Year.

In episode 226 of the Pool Nation Podcast, Edgar, JJ Flawless, and Zac the Pool Boy Nicholas dive into the highly anticipated Pool Nation Business Matrix, a transformative program designed to elevate pool businesses to new heights. They break down the program's structure, quarterly topics, and the game-changing tools like the Peak Planner and Pool Man University's employer module, all designed to help business owners set goals, master financials, and grow their operations with accountability and peer support. The hosts also discuss the importance of embracing mentorship, measuring KPIs, and making meaningful connections within the industry to drive growth and profitability. Alongside the Matrix details, they share updates on exciting new partnerships, upcoming 2025 plans, and their relentless focus on empowering pool professionals everywhere. Tune in to hear about: The launch of the Pool Nation Business Matrix starting January 18, 2025. The step-by-step approach to goal setting, mastering financials, and understanding the employee lifecycle. Exclusive perks and benefits for Matrix members. How this program is tailored for pool professionals ready to take their business to the next level. Insights into 2025 plans, upcoming bootcamps, and content collaborations. Whether you're considering the Matrix, looking for strategies to grow your business, or just love the humor and banter of the Pool Nation crew, this episode is packed with actionable insights and laughs. Podcast Timelines: [00:00:00] – Intro: A warm and festive welcome from Edgar, JJ Flawless, and Zach. [00:01:00] – Zach's new tech setup struggles and the team's banter. [00:10:00] – Sneak peek into exciting 2025 plans and upcoming partnerships. [00:13:00] – Introduction to the Pool Nation Business Matrix and its origins. [00:20:00] – The value of KPIs, goal setting, and how the Matrix addresses critical industry needs. [00:29:00] – Exclusive perks for Matrix members and how they add value. [00:35:00] – Deep dive into 2025 training topics and quarterly focuses. [00:38:00] – Listener question: Addressing the DIY pool maintenance trend. [00:50:00] – The importance of community and peer-to-peer learning in the Matrix. [00:56:00] – Final thoughts: Encouragement for those considering the program. [01:03:00] – Upcoming content highlights and partnerships for 2025. [01:09:00] – Outro: Stay tuned for next week's big announcements! Be sure to visit Pool Nation to sign up for the Business Matrix and stay connected for all things pool industry. Don't miss next week's episode as the crew dives into DIY vs. professional pool service and continues unveiling their exciting 2025 plans!

In episode 225 of the Pool Nation Podcast, Edgar and Zac dive deep into the world of you businesses Financial Key Performance Indicators (KPIs) and their importance for the financial health of pool businesses. They break down industry-specific KPIs like cost per pool, profit per pool, chemical usage, and customer retention, offering actionable insights to help pool pros optimize their operations. The hosts also touch on the upcoming Pool Nation Business Matrix Program, a hands-on educational initiative to elevate pool businesses. With humor, live call-ins, and geek-worthy financial tips, this is a must-listen for pool pros aiming to level up their business acumen. Timestamps: [00:00:00] Intro: The Pool Nation podcast kicks off with Edgar, Zach, and some festive fun. [00:01:00] Financial Focus: KPIs for pool businesses – why they matter and how to use them. [00:05:00] Major FOMO Alert: Updates from AquaStar's Golden Ticket event. [00:06:00] Pool Nation Business Matrix Program: Announcement and breakdown of its key features. [00:10:00] SMART Goals: The importance of setting measurable and actionable business goals. [00:15:00] Key Financial KPIs: Exploring general and pool-specific metrics. [00:25:00] Cost Per Pool: Understanding the true cost of servicing a pool. [00:34:00] Revenue Per Employee: Measuring the revenue generated per team member. [00:49:00] Customer Retention: The significance of keeping clients for long-term success. [00:55:00] Chemical Usage Costs: Why monitoring chemical use is critical. [01:02:00] Average Customer Lifetime Value: Calculating the total value of a customer to your business. [01:14:00] Final Thoughts: Tips for tracking KPIs and understanding financial health.

In Episode 224 of the Pool Nation Podcast, we present the "Best of Pool Nation Podcast Pt. 1. We take a look back at some of the most memorable moments from past episodes. From the hilarious behind-the-scenes stories of pool pros navigating challenges to insightful conversations with industry leaders, this episode highlights the essence of what makes the Pool Nation Podcast a must-listen for the pool service community. We revisit impactful discussions on the chlorine shortage, innovative products, and the inspiring journeys of industry professionals who've built thriving businesses. Plus, we can't forget the laughs, competitive spirit, and heartfelt moments that make the podcast feel like home for pool pros everywhere. Tune in and relive the highlights.

In episode 223, Edgar, John, and Zac dive into the Pool Nation Conference and the Pool Nation Awards, recapping the incredible highlights, key moments, and memorable takeaways from both events. They share insights from the first-ever conference, discuss the feedback received from attendees, and celebrate the award winners who exemplify excellence in the pool industry. The hosts also talk about the behind-the-scenes efforts, the community support that made these events possible, and their vision for next year's events. This episode is packed with laughs, heartfelt stories, and plenty of gratitude for the Pool Nation family. Tune in to hear how the events came together and the exciting plans for 2025! Timestamps: [00:00:00] Intro: Welcome to the Pool Nation Podcast. Edgar introduces John, JJ Flawless, and Zac, the Pool Boy, Nicholas. [00:02:00] Lighthearted Chaos: Funny pre-show moments, iced coffee disasters, and behind-the-scenes antics. [00:05:00] Reflecting on the Conference: Zach shares his excitement and takeaways from the Pool Nation Conference, focusing on the hunger for business education. [00:11:00] Business Courses Demand: John discusses the overwhelming interest in business courses and plans to expand on this for future events. [00:18:00] Behind the Magic: Edgar highlights the collaborative effort of the Pool Nation team, vendors, and partners in making the events successful. [00:28:00] Pool Nation Awards Recap: Celebrating the winners, the energy in the room, and the emotional moments during the announcements. [00:38:00] Award Winners Highlight: Sharing the standout winners of the Pool Nation Awards, including Pool Girl of the Year, Retailer of the Year, and Builder of the Year. [00:45:00] Gratitude for Volunteers: Recognizing the tireless efforts of volunteers, family, and supporters who made the events seamless. [00:49:00] Future Plans: Looking ahead to next year's conference in Las Vegas and incorporating attendee feedback. [00:55:00] Closing Thoughts: The hosts reflect on the camaraderie and magic of the events, sharing their gratitude for the Pool Nation community. Sponsors Mentioned: Ultimate Pool Tools SPPA Pool Invoice BluRay XL Aquastar Pipeline Filters Natural Chemistry Raypak Hayward Closing: Thank you to the Pool Nation family for your continued support. Stay tuned for updates on future events and follow us on social media for more pool industry content. Have a wonderful Thanksgiving! Don't forget to check out the Pool Nation Awards gallery at poolnationawards.com.

In episode 222 of the Pool Nation Podcast, Edgar, John, and special guests from AquaStar Pool Products—Todd Pierre, Korey Wax, and Michael Krause—talk about the exciting developments at AquaStar, the power of networking, and the importance of investing in people to elevate the pool industry. The conversation highlights the incredible impact of education, the need to stay out of your comfort zone, and the life-changing benefits of building strong connections in the industry. Michael shares his inspirational journey from running First Response Pools to becoming the Brand Manager at AquaStar, while Corey emphasizes the value of mentorship and personal growth. The team also dives into their experiences at the Pool Nation Conference, the power of training, and their collaboration as the "New Three" with AquaStar, Raypak, and Poolside Tech. They close out with heartfelt reflections on friendship, collaboration, and the shared vision of making the pool industry better for all. Episode Highlights: [00:00:00] Intro: Welcome to Pool Nation Podcast! Edgar introduces the show and today's guests: Todd Pierre, Korey Wax, and Michael Krause from AquaStar. [00:01:00] AquaStar Team Dynamics: Discussion about AquaStar's growing team, their culture, and their commitment to innovation and the pool pro community. [00:11:00] Corey's Story: Korey shares his journey in the pool industry, from Leslie's Pool Supply to AquaStar, and the mentors who shaped his career. [00:28:00] The Power of Training: Reflections on the impact of the Pool Nation Conference and the importance of hands-on education. [00:39:00] Michael's Journey: Michael talks about transitioning from running First Response Pools to becoming AquaStar's Brand Manager and the importance of networking. [01:04:00] Networking Stories: Edgar shares inspiring stories about networking from the Pool Nation Conference and how it changes lives. [01:17:00] Final Thoughts: Korey and Michael reflect on staying humble, staying uncomfortable, and the importance of elevating the industry. [01:25:00] Gratitude: Edgar and John express heartfelt appreciation for the AquaStar team and the power of collaboration.

Episode 221 of the Pool Nation podcast this special "Best of the Pool Nation Podcast" episode, Edgar, John, and Zac share some of their favorite moments, funniest exchanges, and insightful discussions that have made the show a go-to for pool pros everywhere. From tales of industry challenges and client stories to networking tips and event highlights, this episode is a celebration of the Pool Nation community and the power of connecting with others in the pool industry. Tune in for a blend of laughs, valuable insights, and stories that keep us all coming back for more.

Episode Title: Building Bridges – The Power of Business Networking In episode 220 of the Pool Nation Podcast, Edgar, John, and Zac discuss the importance of business networking and how building relationships can lead to opportunities and personal growth. They also share their own experiences, preparation for the upcoming Pool Nation Awards and Conference, and humorous anecdotes about interactions with clients. The conversation emphasizes the value of stepping out of your comfort zone to foster genuine connections in the industry. Time Stamps: 0:00 - 6:20: Introduction and host welcome; discussion of event preparations and logistics for the Pool Nation Awards. 6:21 - 16:30: Zach's health update and handling pre-awards stress; insights on balancing professional and personal responsibilities. 16:31 - 28:00: John reflects on personal growth and maintaining business readiness; importance of teamwork. 28:01 - 33:00: Edgar introduces the Pool Nation Conference and highlights the new Business Bar concept. 33:01 - 45:00: The value of networking at the Heritage Pool Pro Appreciation Event and fostering industry connections. 45:01 - 55:00: Shout-outs to sponsors and prize announcements for the Pool Nation Awards. 55:01 - 1:05:00: Humorous client communication stories from John; examples of handling customer inquiries. 1:05:01 - 1:17:00: Final thoughts on networking, building trust, and responses to listener interactions.

Episode 219 of the Pool Nation Podcast, where we dive deep into the pool industry's latest updates, trends, and professional journeys. Join hosts Edgar de Jesus, John JJ Flawless, and Zach "the Pool Boy" Nicholas as they talk with special guests Jennifer Melee, Kristen Mello, Megan Hightower, and Alicia Rowe. These remarkable women share their inspiring journeys, industry insights, and experiences as nominees for Pool Girl of the Year at the Pool Nation Awards. Episode Breakdown: [00:00:00] – Intro Edgar introduces the Pool Nation podcast and welcomes guests Jennifer, Kristen, Megan, and Alicia. Shoutouts to podcast visionary partners and a fun banter with Zach about his productivity surge. [00:05:00] – Kristen Melo's Journey Kristen shares her career path in the pool industry, her emphasis on education, and the company growth achieved through training and certifications. The importance of standing out in the industry is highlighted. [00:24:00] – Megan Hightower's Story Megan explains how she joined her partner Jordan in the pool industry, from the initial challenges to her passion for building and growing their business together in Nevada. [00:37:00] – Jennifer Mele's Pool Nation Family Connection Jennifer recounts her journey with her husband, Chris, in the industry, emphasizing the support from the Pool Nation family and the motivation to provide high-quality pool service. [00:47:00] – Alicia Rowe's Background Alicia discusses her transition from the equine industry to pool service ownership, her experiences managing a commercial-focused business, and her goals for the company's future. [01:02:00] – Awards and Final Thoughts Edgar reminds everyone about the upcoming Pool Nation Awards, and the team discusses the significance of industry recognition and the supportive community of pool professionals. [01:08:00] – Sponsors and Pool Nation Conference Details Details about the upcoming Pool Nation Conference and the special hands-on learning opportunities it will offer, along with a thank-you to sponsors supporting the podcast and conference. Don't miss this inspiring conversation filled with laughter, learning, and heartfelt reflections on the pool industry. Catch the full episode wherever you listen to podcasts, and see you at the Pool Nation Conference in Dallas, Texas!

In episode 218 of the Pool Nation Podcast, Edgar, John, and Zach dive deep into important industry topics, answer listener questions, and introduce new concepts for the upcoming Pool Nation Conference. They discuss the pros and cons of starting a pool service business from scratch versus buying into a franchise, offering valuable insights for those considering entrepreneurship in the pool industry. John also shares his experience with providing pool cleaners as part of the service package and how it impacts business efficiency. Edgar offers a sneak peek into the innovative Poolman University platform, which is designed to standardize training for pool professionals. As always, the hosts share exciting updates about the Pool Nation Conference, Awards, and much more. Episode Highlights: [00:00] - Intro: Edgar, John, and Zac kick off the podcast with a warm welcome and industry updates. [02:30] - Listener shout-outs and Edgar's latest ideas: Shout-outs to Jeanette and Lindsay, with Edgar sharing a new idea that sparks conversation. [10:00] - John's busy season update: John talks about preparing pools as customers arrive for the winter season and how business picks up in October. [15:45] - Franchise vs. independent pool business: The team answers a listener's question about whether to start a pool business from scratch or buy a franchise. Edgar shares insights from a conversation with Andrew Kidd, CEO of Poolworks. [30:15] - Pool cleaners: John explains his approach to providing pool cleaners for clients, how it improves service efficiency, and whether cleaners should be provided or sold to customers. [45:00] - Poolman University sneak peek: Edgar reveals exciting details about Poolman University, a training platform for pool professionals to onboard and train their teams efficiently, complete with quizzes and progress tracking. [52:00] - Pool Nation Conference and Awards: The hosts provide updates on the upcoming Pool Nation Conference, Heritage Pool Pro Appreciation event, and a growing list of Pool Nation Award nominees. [57:00] - Shout-outs and closing: Final thoughts and thanks to the podcast's visionary sponsors, including Ultimate Pool Tools, Raypak, AquaStar, and more. Join us for this informative episode packed with practical tips, insights, and the latest happenings in the pool industry!

In Episode 217 of the Pool Nation Podcast, Edgar, John, and Zac continue their discussion on operational efficiencies to help pool professionals optimize their businesses. They cover essential topics such as route planning, billing automation, and the importance of comprehensive training programs. The team also talks about empowering employees through education and practical application, offering real-life examples of how training can improve customer service and overall business performance. Tune in to learn key strategies to make your business more efficient and your team more confident. Plus, don't miss the shoutout to a young pool pro, Keegan from Riverside, California, who's attending the Pool Nation Conference for the first time. Timestamps: [00:00:00] – Introduction: Edgar, John, and Zac kick off the episode with a discussion about the Pool Nation Conference and shoutouts to Keegan. [00:05:00] – Keegan's Journey: Shoutout to Keegan from Riverside, California, attending his first Pool Nation Conference. [00:08:00] – Pool Nation Conference Overview: Hands-on learning, business insights, and networking opportunities. [00:14:00] – Operational Efficiencies: Route planning and the impact of inefficiencies on your business. [00:15:00] – Zac's Route Planning Strategies: Time management, safety, and minimizing wear and tear. [00:20:00] – Automating Billing: The importance of automating invoicing and payment collection for cash flow management. [00:25:00] – Best Practices for Billing: The role of consistency in billing and empowering customers to pay on time. [00:30:00] – Employee Training Programs: Developing comprehensive training that covers customer service, technical skills, and company values. [00:32:00] – Creating Effective Training Programs: The value of having structured, interactive training to engage employees. [00:37:00] – Leveraging Manufacturers and Vendors: How to use external resources like reps and manufacturers to enhance training. [00:45:00] – Practical Application in Training: Hands-on training that directly impacts the day-to-day work of technicians. [00:50:00] – Role-Playing for Customer Service: How role-playing scenarios can help employees better handle customer interactions. [00:57:00] – Final Thoughts: Continuous learning, the importance of education, and preparing for the Pool Nation Conference. Sponsors: Ultimate Pool Tools The SPPA BluRay XL AquaStar Pool Products Natural Chemistry Raypak Hayward

In episode 216 of the Pool Nation Podcast, Edgar, John, and Zac—bring on a panel of nominees for the 2024 Pool Sales Rep of the Year award. The episode is filled with engaging banter, humorous moments, and a deeper look into the pool industry's sales reps and their journeys. Here are some key moments with time stamps: [00:00] - Introduction: Edgar kicks off the podcast with a lively welcome and introduces the co-hosts and the guest of the day, Spider. The crew sets a fun tone right from the start. [05:30] - Panel of Nominees: Edgar introduces the nominees for Pool Sales Rep of the Year—Brian Chrissan, Johnny Davis, Andrew Ragland, and Daniel Nicholas. [09:15] - Brian's Introduction: Brian dives into his journey in the industry, reflecting on his career path, lessons learned, and how building relationships with fellow professionals shaped his success. [18:00] - Andrew's Story: Andrew shares his experience starting in the industry, working for Hayward, and the importance of building a network with customers and colleagues. [30:10] - Fun Moments: The crew shares some hilarious stories about Christmas cards featuring Brian in unique poses, highlighting the fun and camaraderie that exists among industry reps. [45:25] - Daniel's Journey: Daniel takes us through his extensive 30-year career in the pool industry, emphasizing how he moved from service to manufacturing and the value of relationships in the business. [1:05:40] - Johnny Davis: Johnny talks about his consulting business, The Grit Game, and his dedication to helping small and medium-sized businesses grow in the pool industry. [1:25:20] - Advice for New Pool Pros: Edgar and John discuss the importance of sales reps in building a successful pool business, offering advice for new pool professionals to reach out and network with industry reps. [1:45:30] - Final Thoughts: Spider wraps up with his insights on the pool industry, while the hosts give their final thoughts, praising the nominees and encouraging pool pros to build their networks. This episode is packed with industry insights, funny stories, and genuine camaraderie, making it a must-listen for anyone looking to learn more about the role of sales reps in the pool industry.

Episode 215 of the Pool Nation Podcast Edgar, Zac and John host Josh Sandler, CEO of Gold Medal Pools. They dive into a range of topics, including Josh's incredible legacy story in the pool industry, beginning with his father and continuing to his own leadership today. Josh shares key business insights, such as the importance of employee and customer retention, scaling a business, and creating operational excellence. Timestamp Highlights: [00:00:00] - Intro to the Pool Nation podcast [00:05:00] - Josh's story of Gold Medal Pools and building a family legacy [00:22:00] - How Gold Medal Pools thrived during the 2008 recession [00:39:00] - Discussion on the impact of COVID-19 and the Texas Freeze on the business [00:55:00] - Behind the scenes: How Josh and his team use data to drive business success [01:05:00] - Importance of employee empowerment and operational efficiency [01:15:00] - How to focus on pricing, cost of goods, and building profitable relationships with customers [01:25:00] - Josh's vision for giving back to the pool industry and creating long-term business strategies Josh emphasizes the power of servant leadership, scaling with intention, and the significance of building long-term customer and employee relationships. The podcast also serves as a build-up to his involvement in upcoming Pool Nation Conference business classes, where he'll share strategies for growth, financials, and an exit strategy.

In episode 214 of the Pool Nation Podcast! Today, Edgar is joined by John "JJ Flawless" and Zac "The Pool Boy" Nicholas, along with special co-host Megan Kendrick from Pool Pro Magazine. This week's episode features a special discussion with James Broderick, Aidan Dunn, and Nick LaPointe, nominees for the prestigious Pool Nation Awards – 30 Under 40 Pool Pro of the Year category. Discussion Highlights: [00:02:00] Megan talks about her journey with Pool Pro Magazine, her podcast experience, and admiration for great interviewers. [00:03:00] James Broderick joins the conversation, sharing his experiences as a one-man show pool service business in North Carolina and how he balances his business responsibilities while maintaining strong customer relationships. [00:06:00] Aidan Dunn from San Diego jumps in to talk about his experiences growing his family business and winning multiple industry awards, including the 2023 Pool Nation Pool Guy of the Year. [00:10:00] Edgar discusses the upcoming Pool Nation Conference at the PSP Expo, where attendees can look forward to hands-on classes, networking opportunities, and learning tracks designed to enhance technical, business, and retail skills. [00:17:00] Nick LaPointe shares insights into running a 1,300-account pool service company, partnering with his long-time friend Ray, and their unique business model. He also discusses the Pool & Spa Apprenticeship Training and his commitment to employee growth. [00:32:00] Edgar, Megan, and the nominees discuss the importance of community in the pool industry, fostering relationships between service pros, and supporting one another to elevate the trade as a whole. Wrap-up: [01:12:00] Megan wraps up with final thoughts, mentioning the new Pool Pro Magazine issue featuring Pool Nation, and encourages everyone to attend the upcoming Pool Nation Awards and other exciting events at the PSP Expo in Dallas. [01:28:00] Closing remarks, including a shout-out to Jake from Jake's Pool Care, another 30 Under 40 nominee who specializes in pool startups.

In episode 213 of the Pool Nation Podcast, Edgar, John, and Zac return to break down the nominees for the 2024 Pool Nation Awards. The team dives into key categories and shares excitement for the upcoming event. They also touch on Zach's recent adventures in Idaho, John's fitness journey, and the latest news on the Heritage Pool Pro Appreciation Event, which will feature hands-on training and the new Apple Bar concept for pool professionals. Join the fun as they share personal stories, industry insights, and a whole lot of laughter. Episode Breakdown: [00:00:00] - Intro: The hosts return to discuss life updates, pool industry trends, and the start of the podcast episode. Zach is still out in the wilderness, and Edgar welcomes everyone back. [00:03:00] - Zach's Wilderness Adventure: The team checks in on Zach, who's currently hunting in Idaho, while joking about his outdoor challenges and sharing some light-hearted banter. [00:10:00] - Pool Nation Awards Nominees Discussion: Edgar, John, and Zach dive into the exciting 2024 Pool Nation Awards, highlighting some of the top nominations and what the awards mean for the industry. [00:12:00] - Heater of the Year: Nominees include: Hayward Universal H-Series, Jandy JXI with VersaFlow, Pentair MasterTemp, Raypak Avia. [00:14:00] - Automation of the Year: Nominees include: Hayward OmniLogic, Jandy AquaLink RS, Pentair IntelliCenter, Poolside Tech – The Attendant. [00:16:00] - Pool Cleaner of the Year: Nominees include: Apier Scuba N1 Pro, BWT RC60, Dolphin Explorer E70, Hayward TrackVac, Pentair Rebel, Polaris Atlas, Polaris Freedom Plus, PowerVac 3600. [00:18:00] - Variable Speed Pump of the Year: Nominees include: Aquastar Pipeline Pump, Hayward TriStar VS, Jandy VS FloPro, Pentair IntelliFlo 3, Waterway Power Defender. [00:20:00] - Heat Pump of the Year: Nominees include: AquaComfort Heat Cool, Crosswind V, Gulfstream HE, Hayward HeatPro, Jandy VersaTemp Heat Chill, Pentair UltraTemp, AquaCal HeatWave. [00:22:00] - Filter of the Year: Nominees include: Aquastar Pipeline Filter, Hayward SwimClear, Jandy DEV, Pentair FullFlow XF, Waterway Crystal Water. [00:24:00] - Innovative Product of the Year: Nominees include: Beta SE Plus Pro Pool Skimmer, Ultimate Pool Tools Hypervalve, Poolside Tech – The Attendant. [00:26:00] - Distributor of the Year: Nominees include: Heritage Pool Supply, Horner Express, SCP, PWP. [00:28:00] - Salt System of the Year: Nominees include: AutoPilot ChlorSync, Hayward AquaRite, Estuary Salt System, Jandy TruClear, Pentair IntelliChlor, Resilience E-Series. [00:30:00] - People Categories: [00:30:30] - Trainer of the Year: Nominees include: Brad Duncan (Raypak), Eric Knight (HASAA), Ken Kaufman (Raypak), Lauren Broom (Space Coast Pool School), Rob Stewart, Terry Arko, Ronnie James. [00:32:00] - Builder of the Year: Nominees include: Anthony & Sylvan Pools, Clappy Pools, Endless Summer Pools, Gold Medal Pools, Living Stone Pools, Master Touch Pools, Oasis Pools, OC Poolscapes, Southern Wind Pools, Lucas Lagoons, Envy Pools Arizona. [00:34:00] - Retailer of the Year: Nominees include: Central Iowa Pool & Spa (Des Moines, Iowa), Griffin Pool & Spa (Lexington, Kentucky), Taylor Pools (Waycross, Georgia), The Pool Doctor of Rhode Island (Coventry, Rhode Island), The Pool Place (West Monroe, Louisiana), Townley Pool & Spa (Little Rock, Arkansas). [00:36:00] - Sales Rep Group of the Year: Nominees include: Alpha West Marketing Group, Blake Sales Associates, Devin Con Malarkey Associates, Performance Link Rep Group, The Grit Game, Thornburg Enterprises, WECC & Associates. [00:38:00] - 30 Under 40 Female of the Year: Nominees include: Debra Martin, Mackenzie Kinder, Molly Snyder, Nicole Geisberger. [00:39:00] - 30 Under 40 Male of the Year: Nominees include: Aiden Dunn, Jack Speronez, James Broderick, Nick LaPuente. [00:40:30] - Sales Rep of the Year: Nominees include: AJ Grucky, Andrew Raglin, Brian Croissant, Carlene Viboch, Daniel Nicholas, Johnny Davis, Matt Greenfell, Russ Kennedy, Sean Linderman, Tyler Topp, Brian Sadler. [00:42:00] - Best Truck Wrap of the Year: Nominees include: Panther City Pools, Pool Guardians, Pool Tile Rescue, Sea Dog Pools, Superior Pool Solutions. [00:43:30] - Women's Trailblazer of the Year: Nominees include: Akshaya Sekhar, Bonnie Chong, Crystal Lengua Rowell, Elizabeth McMurray, Gina Harris, Jamie Novak, Lacey Davis, Natalie Portillo, Sabina Hickman, Shelley Morris, Stephanie Gardner, Taryn Springsteen. [00:45:00] - Pool Company of the Year (250 Pools or Less): Nominees include: Big Family Pools, Blue Oasis Pool Care, Family Pool 360, First Response Pools, Times Pool & Spa, Logan's Pool Service, Pool Guardians, Preserve Pools. [00:47:00] - Pool Guy of the Year: Nominees include: Alex Moran, Benny Romero, Brian Gallick, Daniel Sarda, Francisco Mascorro, Jay Lardy, Joel Forrester, Jordan Orr, Michael Kraus, Miguel Cabello, Omar Falcón, Ray Da Rosa. [00:49:00] - Pool Girl of the Year: Nominees include: Alicia Rowe, Deidre Bedford, Devin Spacey, Jennifer Mele, Kristen Mello, Lauren Vance, Lindy Sharp, Maria Castellanos, Megan Hightower Noor, Sabrina Salem, Sarah Barrow. [00:50:00] - Heritage Pool Pro Appreciation Event Preview: Edgar previews the upcoming Heritage Pool Pro Appreciation Event, discussing the hands-on training and introducing the new Apple Bar concept where pool professionals can seek advice on scaling, HR, training, and business development. [00:58:00] - Final Thoughts and Wrap-Up: The hosts give a final shout-out to the Pool Nation community, encouraging everyone to vote for the awards and sharing plans for upcoming podcast episodes, which will feature some of the nominees.

In episode 212 of the Pool Nation Podcast, Edgar, John, and Zach do a deep dive into the world of heat pumps with special guests Brad Duncan and Akshaya Shakar from Raypak. They discuss the mechanics of heat pumps, their efficiency, and the growing trend toward adopting this energy-saving technology. Tune in as they break down the key factors pool pros need to consider when selling, installing, and maintaining heat pumps, and the exciting updates Raypak is bringing to the industry with new products and extended warranties. Timestamps: [00:00:00] - Introduction to the podcast, Edgar, John, and Zac welcome Brad Duncan and Akshaya Shakar. [00:02:00] - Raypak shoutouts, discussion of visionary partners, and Zac's tech issues. [00:03:00] - John talks about the heat wave, chemical costs, and how pool pros can benefit from heat pumps. [00:04:00] - Brad discusses the importance of understanding heat pump efficiency for future-proofing your business. [00:07:00] - Edgar brings up the benefits of heat pumps and how they differ from gas heaters. [00:10:00] - John emphasizes why pool pros need to stay ahead of the curve with heat pump technology. [00:14:00] - Brad explains how a heat pump works and the science behind extracting heat from the air. [00:16:00] - How heat pumps perform in different climates and markets, key factors pool pros should consider. [00:20:00] - The efficiency of heat pumps versus gas heaters, and how to explain the cost savings to customers. [00:23:00] - John shares his experience with Airbnb properties and using heat pumps in conjunction with gas heaters. [00:26:00] - Brad discusses the heat-cool model and the ability to control water temperature year-round. [00:29:00] - Zac talks about the initial investment versus long-term savings of heat pumps and how to present that to customers. [00:32:00] - The importance of setting customer expectations when switching to heat pumps. [00:34:00] - What affects heat pump efficiency: air temperature, humidity, and installation conditions. [00:37:00] - Critical installation factors, including space requirements, airflow, and clearances. [00:43:00] - The maintenance required for heat pumps and how to clean evaporator coils. [00:46:00] - Licensing requirements for working with refrigerants and the need for HVAC certification. [00:53:00] - The steps involved in installing a heat pump, including plumbing and electrical considerations. [00:58:00] - Manifold plumbing configurations for heat pumps and gas heaters together. [01:04:00] - Electrical requirements for heat pumps, including the importance of proper wiring and amperage. [01:14:00] - Akshaya introduces Raypak's new "Brains and Brawn" partnership with Poolside Tech and their collaboration with AquaStar. [01:15:00] - Brad shares exciting news about Raypak's new three-year warranty for Avea heaters. [01:22:00] - The team discusses the importance of choosing reliable products for long-term customer satisfaction. [01:24:00] - Final thoughts from Zac, John, and Edgar about the future of heat pump technology and pool pros' responsibilities to stay ahead. [01:26:00] - A shout-out to the amazing women who attended the Pool Nation Women's Summit.

In Episode 211 of the Pool Nation Podcast, your host Leanne DeJesus, alongside Janey Flawless and Jeanette Horn, dive deep into the 2024 3rd Annual Pool Nation Women's Summit. The trio reflects on the transformative experiences, key takeaways, and empowering moments that made this year's summit truly exceptional. From breaking boundaries to fostering authentic connections, they share personal stories, lessons learned, and the impact of the summit on their personal and professional lives. Join them as they discuss the growth of the summit, the importance of empowering women in the pool industry, and what to look forward to in the next year. Plus, they share insights on the Pool Nation Awards, how the industry is evolving, and the anticipation for the upcoming Pool Nation Conference. Timestamps: [00:00:00] Intro: Welcome to the Pool Nation Podcast [00:01:00] Leanne kicks off the Women's Summit Special [00:03:00] Discussing the growth of the Pool Nation Women's Summit over the years [00:14:00] Reflections on Year One: The power of community and connection [00:19:00] Year Two: Girl power, building relationships, and the impact of inspiring speakers [00:28:00] Year Three: New takeaways, the importance of authenticity, and lessons in self-improvement [00:45:00] The future of the Women's Summit: Growth, challenges, and preserving intimacy [00:54:00] Pool Nation Awards and the excitement for the upcoming Pool Nation Conference [01:13:00] Final thoughts: Looking forward to the future of Pool Nation events and the continued empowerment of women in the industry [01:24:00] Outro: Thank you for listening Tune in for an inspiring and insightful conversation that celebrates the strength, resilience, and growth of women in the pool industry.

In episode 210 of the Pool Nation Podcast, Edgar, John, and Zac are back to discuss operational efficiency for pool professionals. They dive deep into the importance of route planning and how it impacts the success and profitability of a business. The team shares personal experiences and tips for optimizing your schedule, reducing wasted time, and maximizing profits, especially when balancing service routes and repair jobs. They also chat about the upcoming Pool Nation Women's Summit and reminisce about Zac's wilderness adventures. Tune in for valuable insights to help improve your pool business! Episode Breakdown: [00:00:00] - Intro: The hosts return from a break and get back into the swing of things. They catch up on life updates and share some laughs, with Zac making a triumphant return. [00:03:00] - Zach's Truck Update: Zach shares an update on purchasing a new truck, and the team jokes about the process, including the challenges of dealing with recalls and repairs. [00:10:00] - Nominations and Events: The team discusses the exciting number of nominations received for the Pool Nation Awards and the upcoming Pool Nation Women's Summit. [00:17:00] - Route Planning and Efficiency: Edgar, John, and Zach dive into route planning and operational efficiency, offering strategies for maximizing time and minimizing drive times to increase productivity and profitability. [00:28:00] - Real-Life Business Examples: They share personal examples of how route planning and efficiency have transformed his business, emphasizing the importance of scheduling and prioritizing tasks. [00:49:00] - Repair Scheduling: The conversation shifts to managing repair schedules and how strategic planning can increase the number of jobs completed while reducing time and costs. [00:58:00] - Upcoming Events: The hosts briefly mention upcoming events, including the Pool Nation Conference and Pool Nation Awards. [01:04:00] - Final Thoughts: The team wraps up the discussion by reinforcing the importance of operational efficiency and looking ahead to future episodes focused on business improvement strategies.

In Episode 209 Pool Nation Podcast, we had the honor of hosting Terry Arko and Steve Barnes, the 2023 inductees into the Pool Nation Hall of Fame. We had a chance to do an Instagram Live with them, where they shared their inspiring stories, answered questions, and reflected on their journeys in the pool industry. This episode celebrates the Pool Nation Hall of Fame 2023, focusing on the incredible contributions that Terry and Steve have made to the industry. Whether it's education, safety, or innovation, these two leaders have consistently gone above and beyond, making a significant impact. Join us as we explore their experiences, the evolution of the pool industry, and what it means to be recognized by peers. Don't miss out on this insightful conversation with two of the industry's finest, and be sure to stay tuned for our upcoming live podcast next week! Dive in and enjoy this special episode dedicated to celebrating the 2023 Hall of Fame inductees. Timestamps: [00:00:00] Intro [00:01:00] Edgar introduces the special guests, Terry Arko and Steve Barnes [00:03:00] Hall of Fame induction and the significance of recognizing industry leaders [00:05:00] Special shout-outs and behind-the-scenes stories [00:08:00] The Hall of Fame jackets and the journey to find the perfect fit [00:14:00] Steve and Terry share their insights on the industry's evolution [00:35:00] Advice for new professionals entering the industry [00:50:00] Handling dips in your career and staying relevant

Pool Nation Podcast Episode 208. In this powerful episode of the Pool Nation Podcast, Edgar and John are joined by Casey McGovern, Todd Pieri, and Steve Barnes to discuss a topic of utmost importance in the pool industry—safety. This episode highlights the need for heightened awareness and action around water safety, particularly through the Every Child a Swimmer initiative. Todd and Steve from Aquastar share their company's deep commitment to safety, not just meeting but exceeding industry standards, and the incredible steps they're taking to support this cause. Casey McGovern bravely shares her personal story, emphasizing the importance of every pool professional leading with safety to help prevent future tragedies. Timestamps: [00:01:00] - In-Studio Guests: Edgar introduces today's guests: Casey McGovern, Todd Pieri, and Steve Barnes, highlighting the importance of today's discussion on water safety. [00:03:00] - Casey's Story: Casey McGovern shares the heartbreaking story of her daughter's drowning, the aftermath, and how it fuels her mission with Every Child a Swimmer. [00:25:00] - AquaStar's Commitment: Todd Pieri discusses the origins of Aquastar's dedication to safety, its evolution from commercial to residential spaces, and the company's unwavering commitment to innovation in safety. [00:39:00] - Industry Challenges: The panel discusses why safety has been a taboo topic in the pool industry and how Aquastar is working to change that narrative through education and product innovation. [00:56:00] - Actionable Steps for Pros: Casey shares practical steps that pool professionals can take to promote safety, including conversations with clients, leave-behind materials, and the importance of teaching children to swim. [01:04:00] - Aquastar's New Initiative: Todd and Steve unveil Aquastar's new initiative to donate a portion of the proceeds from every pump, filter, and ozone system sold to the Every Child a Swimmer program. [01:15:00] - Final Thoughts: The guests share their final thoughts, expressing their commitment to the cause and encouraging the entire industry to step up and join the effort in moving the needle towards greater water safety. [01:26:00] - Closing: Edgar and John wrap up the episode, expressing their excitement about being part of a movement that is making a difference in the pool industry.

Episode 207 Pool Nation Podcast. In this special episode, we are thrilled to announce the upcoming Heritage Pool Pro Appreciation Event. We sit down with special guests from Heritage Pool Supply: Logan, Jeff, Grayson, Chris, Isaac, and Clayton. They discuss their career journeys, the importance of customer relationships, and the upcoming Pool Pro Appreciation Event at the Pool Nation Conference. Listen in for insights on industry changes, mentorship, and hands-on learning opportunities. Key Moments: [00:00:00] - Introduction and welcome [00:03:45] - Special guests from Heritage Pool Supply: Logan, Jeff, Grayson, Chris, Isaac, and Clayton [00:06:45] - Discussion on the Pool Nation live podcast format and visionary partners [00:10:45] - John shares a personal story and experiences with the industry [00:15:30] - Logan's transition from construction management to the pool industry and overcoming challenges [00:23:00] - Jeff's return to the pool industry and differences between Phoenix, San Diego, and Texas markets [00:27:45] - Grayson's journey from intern to branch manager and the importance of being a resource [00:33:00] - Chris's unexpected entry into the pool industry and the importance of employee treatment [00:39:30] - Isaac's key lessons learned and the importance of customer relationships [00:47:00] - Clayton introduces the Pool Pro Appreciation Event and its significance [00:50:30] - Sponsor messages and a brief break [00:54:45] - Details about the Pool Pro Appreciation Event: Apple bar concept, hands-on experiences, and networking [01:07:00] - Discussions on knowledge sharing, mentorship, and the role of Heritage in the industry [01:16:30] - Closing thoughts, thanking Heritage, and encouraging pool pros to attend the event [01:20:00] - Final remarks, shoutouts, and upcoming events Join us for this insightful episode as we explore the impact of Heritage Pool Supply on the pool industry and the exciting upcoming Pool Pro Appreciation Event. Whether you're a seasoned pool pro or just starting out, this episode is sure to provide you with the tools and inspiration to elevate your business to new heights.

Episode 206 of the Pool Nation Podcast, where we dive deep into all things pool-related! In this episode, hosts Edgar De Jesus, John JJ Flawless, and Zach the Pool Boy Nicholas sit down with Jamie Novak and Chris Marcano to explore the 35-year journey of Natural Chemistry. From the early days of filling bottles by hand to being acquired by Biolab, this episode is packed with valuable insights and stories about building a successful company, team culture, and industry innovation. Key Moments: [00:00:00] - Introduction and welcome [00:01:00] - Special guests Jamie Novak and Chris Marcano [00:02:00] - Spider's comments on summer weather [00:03:00] - Discussion on Natural Chemistry's 35th Anniversary [00:10:00] - Funny trade show stories and birthday surprises [00:18:00] - Shoutouts to listeners and industry professionals [00:20:00] - Founding story of Natural Chemistry by Bob Kohlberger [00:30:00] - Building a strong team culture [00:40:00] - Acquisitions of CCLEAR and Coral Seas [00:50:00] - Transition post-acquisition by Biolab [01:00:00] - Future of Natural Chemistry and upcoming innovations [01:10:00] - Chris Marcano's new role at the National Plasterers Council (NPC) [01:20:00] - Final thoughts and takeaways Join us for this insightful episode as we explore the incredible journey of Natural Chemistry and its impact on the pool industry. Whether you're a seasoned pool pro or just starting out, this episode is sure to provide you with the tools and inspiration to elevate your business to new heights.

Episode 205 of the Pool Nation Podcast. In this episode, hosts Edgar De Jesus and Zac the Pool Boy Nicholas explore essential strategies for building a successful pool service business from the ground up. They discuss creating a client base, managing seasonal demand, handling competition, ensuring technical expertise, and the importance of having the right tools and equipment. Tune in for valuable insights and practical advice to help you thrive in the pool industry. Key Moments: [00:00:00] - Introduction and welcome [00:01:00] - Edgar's Welcome and Thanks to Visionary Partners [00:02:00] - Zach's Chaotic Week [00:07:00] - John's Absence and Industry Busyness [00:13:00] - Building a Successful Business [00:14:00] - Creating a Client Base [00:20:00] - Branding and Image [00:23:00] - Seasonal Demand [00:27:00] - Strategizing for Slow Seasons [00:39:00] - Competition [00:46:00] - Technical Expertise [00:54:00] - Right Tools and Equipment [01:13:00] - Conclusion Join us for this insightful episode as we explore the critical aspects of building a successful pool service business. Whether you're a seasoned pool pro or just starting out, this episode is sure to provide you with the tools and inspiration to elevate your business to new heights.

Welcome to Episode 204 of the Pool Nation Podcast. We sit down with Crystal Rowell, VP of SMP and Ultralift, to explore her journey, insights on marketing, and leadership strategies in the pool industry. From understanding the significance of branding and color theory to discussing the importance of continuous education and business management, this episode is packed with valuable information for pool professionals. Key Moments [00:00:00] - Introduction and welcome [00:01:00] - Introduction of Crystal Rowell [00:02:00] - Discussion on the importance of brand and marketing [00:08:00] - Crystal shares her background and journey [00:25:00] - The significance of learning every aspect of the business [00:46:00] - Challenges and focus areas in the VP role [01:03:00] - In-depth discussion on branding and colors [01:15:00] - The rule of three in marketing and Goldilocks pricing [01:27:00] - Final thoughts and takeaways Join us for this insightful episode as we explore the critical aspects of marketing and leadership that can transform your pool business. Whether you're a seasoned pool pro or just starting out, this episode is sure to provide you with the tools and inspiration to elevate your business to new heights.

Pool Nation Podcast Episode 203. In this episode, Edgar, John, Zach, and Leanne dive into a crucial conversation on water safety and drowning prevention with Casey McGovern, the dedicated advocate behind Every Child a Swimmer. Casey shares her heart-wrenching yet inspiring story of losing her daughter to a preventable drowning accident, and her tireless efforts to educate and prevent such tragedies. We discuss the vital layers of protection, the importance of swim lessons, and how pool professionals can play a pivotal role in advocating for water safety. The podcast also highlights an incredible donation from AquasStar and explores actionable steps for pool pros and homeowners alike. Join us for this impactful episode that underscores the importance of water safety and the collective responsibility we all share in preventing drownings. Pool Nation, water safety, drowning prevention, Every Child a Swimmer, Casey McGovern, swim lessons, pool professionals, Aquastar, podcast, pool industry, child safety, pool service, water protection.

In  Episode 202 of the Pool Nation Podcast, we are thrilled to welcome special guests from the PHTA: Sabina Hickman, Jeannie Mendelsohn, and Jeff Henriksen . Join us as they share invaluable insights into the critical work the PHTA does to support and protect the pool industry. From setting standards and codes to advocating for pool professionals nationwide, learn how the PHTA is shaping the future of our industry. Tune in as we discuss industry insights, share stories, and provide valuable information to help you elevate your pool business. Get ready for another great episode of the Pool Nation Podcast, where we keep it all pool talk!

In Episode 201 of the Pool Nation Podcast we are thrilled to have Alicia Stevens from Biolab. Alicia brings a wealth of knowledge and we are discussing everything you need to know about algae: The types of algae most likely to cause problems in your pools, how to effectively prevent and treat green, yellow, and black algae and addressing those in-season pool problems that seem to be hitting hard this year. Alicia will break down the characteristics of different types of algae, explain why some are more prevalent at certain times of the year, and provide actionable tips on how to keep your pools algae-free. We'll also cover the importance of using preventative algaecides and proper pool maintenance techniques to avoid those dreaded green and yellow outbreaks. Whether you're dealing with a stubborn algae problem or just want to ensure your pools stay pristine all season long, this episode is packed with valuable insights that will help you elevate your pool maintenance game. Tune in, take notes, and transform your pool business with the expertise shared in this episode. Don't miss it!

In episode 200 of the Pool Nation Podcast, hosts Edgar De Jesus, John JJ Flawless, and Zac "the pool boy" Nicholas discuss various aspects of growing a pool service business, focusing on knowing when to stop growing and planning an exit strategy. They explore the importance of having a clear vision and exit plan, aligning business growth with personal and professional goals, and balancing work and family life. Along the way, the hosts share personal stories and insights, making it an engaging and informative episode for pool professionals. Key Topics: The importance of having a vision and exit strategy Balancing business growth with personal and family life Upcoming Pool Nation events and opportunities Join the conversation and get valuable insights into managing and growing your pool service business, along with a few laughs and personal stories from the hosts.