Podcast appearances and mentions of arnie malham

Business is hard, but the challenges that make business hard are more than just obstacles - they provide the foundation for building and strengthening a culture that attracts the best people to do the best work. The post 557: The Quest to Build a Culture That Rocks with Arnie Malham (an Encore Presentation of Episode 367) first appeared on Read to Lead Podcast.

Arnie Malham, founder of CJ Advertising and Legal Intake Professionals, discusses the importance of workplace culture and the value of reading in personal and professional growth. He shares his experience with building a strong culture in his own companies and the impact it had on employee satisfaction and performance. Arnie also introduces the concept of the Better Book Club, a program he developed to encourage reading and personal development within organisations. He emphasises the role of leadership in shaping culture and provides a framework for creating a positive and thriving work environment. Arnie Malham discusses the importance of creating a strong company culture and shares insights on how to build and maintain it. He emphasises the need for leaders to prioritise their team's growth and development, and to be deliberate in shaping the culture they want. Arnie suggests giving cultural programs to champions within the organisation, rather than relying solely on HR or top leadership. He also highlights the significance of celebrating milestones and creating a history of success within the company. Arnie shares his own experiences and lessons learned from running his company for 10 years and offers book recommendations for further reading on culture and leadership.takeawaysWorkplace culture reflects leadership and is crucial for employee satisfaction and performance.Reading is a valuable tool for personal and professional growth.The Better Book Club is a program that promotes reading and personal development within organisations.Leadership plays a key role in shaping and maintaining a positive work culture.A strong culture is built on core values, consistent actions, and a focus on growth and development. Leaders should prioritise the growth and development of their team members to create a strong company culture.Cultural programs should be led by champions within the organisation, rather than relying solely on HR or top leadership.Celebrating milestones and creating a history of success within the company is important for building a positive culture.Arnie shares his own experiences and lessons learned from running his company for 10 years.Book recommendations for further reading on culture and leadership include 'Double Double' by Cameron Harold, 'Uncontainable' by Kip Tindell, and 'Find Your Yellow Tux' by Jesse Cole.Chapters01:10 Arnie's Expertise in Workplace Culture03:13 The Better Book Club06:25 Arnie's Background and Transition to Coaching10:11 Target Audience and Pain Points12:07 Arnie's Background and Introduction19:16 Arnie's Businesses: CJ Advertising and Legal Intake Professionals21:22 Creating a Strong Culture25:46 Arnie's Framework for Building a Great Culture28:08 Leadership's Role in Shaping Culture28:46 Prioritising Growth and Development for a Strong Company Culture30:00 The Role of Champions in Cultural Programs36:23 The Importance of Onboarding and Checklists41:10 Creating a Culture of Celebration and Milestones45:20 Lessons Learned from Running a Company for 10 Years

Hospitality is about intuition and reading the customer. Are you doing too much, or are you not doing enough for them? The guest on this episode has left an impact on leading luxury lifestyle brands in hospitality, food and beverage, design, and wellness over the course of his 30-year career. Please welcome the Vice President of Food and Beverage Concept and Brand Development at the Four Seasons Hotels and Resorts, Michael Doneff.Michaell joins Dan Ryan as they discuss the significance of a unique dining experience. Michael shares the power of storytelling in brand development, the importance of company culture, and offers advice for aspiring professionals in the hospitality industry.Takeaways: Customers want to come into an environment where they feel understood, appreciated, and heard. Your job is to create an experience that exceeds their expectations.For early-stage brands, everything boils down to storytelling, and you get to see that story come to life from the name to the logo.If a brand is constructed correctly and thoughtfully, then it's usually meant to last. But it's only as good as its execution.A brand should check off all the boxes, even in the small areas of hospitality. Making sure that their employees are genuine, truly love what they do, and love taking care of their guests.An employee should have intuitive skills to know what the customer needs and if they could be doing more for them, but they should also know what the customer doesn't need and if they're doing too much.As a brand, you should strive to have your mission statement and values be true throughout every level of your company, and every team member should be living out these things.Don't be afraid to ask questions, push boundaries, and try things, but also don't be afraid to fail at them and find a new way of trying to do things.Quote of the Show:  “We're in a world where you can tell when things are scripted.” - Michael DoneffLinks:LinkedIn: https://www.linkedin.com/in/michaeldoneff/ Website: https://www.fourseasons.com/ Shout Outs:2:09 - Villa De Leon11:26 - Jean-Pierre Coffe16:28 - Danny Meyer: https://www.linkedin.com/in/dhmeyer/ 19:24 - SBE: https://www.sbe.com/ 19:34 - Canyon Ranch: https://www.canyonranch.com/ 19:29 - Viceroy Hotel Group: https://www.viceroyhotelsandresorts.com/ 20:28 - Michael Douglas20:39 - Susan Magrino Agency: https://www.magrinopr.com/ 21:57 - Jeffrey Bilhuber: https://www.jeffreybilhuberllc.com/ 22:09 - Richard Pandiscio25:08 - Island Outpost: https://www.islandoutpost.com/ 26:59 - W Hotels: https://w-hotels.marriott.com/ 27:09 - Barry Sternlicht: https://www.starwoodpropertytrust.com/team/ 27:10 - Rande Gerber27:21 - Ian Schrager37:55 -José Andrés Group: https://joseandres.com/ 38:42 - World Central Kitchen: https://wck.org/ 44:05 - Arnie Malham: https://www.linkedin.com/in/arniemalham/ 44:08 - Worth Doing Wrong: https://www.worthdoingwrong.com/ 50:11 - Marriott: https://www.marriott.com/ 50:12 - Accor: https://group.accor.com/en Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

It's time for HR to ditch the birthday cake-- and other tasks that bog down their time. Special guest Arnie Malham, Founder and President of BetterBookClub, shares how ditching the birthday cake can make HR's role easier, more effective, and more strategically aligned with achieving high-value goals.Payroll + HR + Benefits in an all-in-one solution. Request a BerniePortal demo today! https://offer.bernieportal.com/bernieportal-employer-demo-hrpo1/Find us at https://www.bernieportal.com/hr-party-of-one/BerniePortal: The all-in-one HRIS that makes building a business & managing its people easy. http://bit.ly/2NEQ5QbWhat is an HRIS?https://bit.ly/what-is-an-hrisBernieU: Your free one-stop shop for compelling, convenient, and comprehensive HR training and courses that will keep you up-to-date on all things human resources. Approved for SHRM & HRCI recertification credit hours. Enroll today!https://bernieu.bernieportal.com/Join the HR Party of One LinkedIn Group!https://www.bernieportal.com/community/▬ Episode Resources & Links ▬▬▬▬▬▬▬▬▬▬BetterBookClubhttps://betterbookclub.com/HR Conference | Weekdays with Bernie April 8th - 10th, 2024https://www.weekdayswithbernie.com/Blog & Template: Should HR Provide Birthday Cakes for Employees?https://blog.bernieportal.com/should-hr-provide-birthday-cakes-for-employees▬ Social Media ▬▬▬▬▬▬▬▬▬▬▬► LinkedIn: https://www.linkedin.com/company/bernieportal▬ Podcast▬▬▬▬▬▬▬▬▬▬▬▬► Apple Podcasts: https://podcasts.apple.com/us/podcast/hr-party-of-one/id1495233115► Spotify: https://open.spotify.com/show/5ViQkKdatT40DPLJkY2pgA► Amazon Music: https://music.amazon.com/podcasts/1874beb8-2a68-4310-8816-e704e6850995/HR-Party-of-One► iHeartRadio: https://www.iheart.com/podcast/269-hr-party-of-one-57127074/#► Pocket Casts: https://pca.st/o6e2auqq►RSS: https://feeds.captivate.fm/hrpartyofone/ ► Other:

#29: Arnie Malham is an advertising expert passionate about creating effective work cultures. On today's episode, he talks to Cam about the ideas captured in his book “Worth Doing Wrong: the Quest to Build a Culture That Rocks,” demonstrating that an effective work culture has never been more important. He explains how he transformed a wayward insult into the symbol for his ad agency, CJ Advertising, and how his focus on culture and leadership transformed CJ into the No. 1 legal advertising agency in North America.• 00:00:13 Start• 00:00:33 Arnie Malham's book on Culture• 00:02:13 Culture is what you've built• 00:04:05 Can culture/operations be shifted off the president's shoulders?• 00:06:36 Why is culture so important these days• 00:08:03 The look back• 00:11:38 Easier being the hero• 00:12:31 Do for one that you want to do for many• 00:13:17 Your better book club• 00:18:42 Cam's reading process• 00:23:39 Readings a habit• 00:24:50 Arnies start• 00:29:05 Communicate, measure, and repeat• 00:31:25 Where did Arnies' cultural obsession come from?• 00:32:56 Look good on people's resume• 00:34:14 KPIs & bottom lines• 00:34:53 Call centre• 00:37:27 Cheaper than turnover• 00:38:01 EO, legacy chair• 00:40:19 Culture survey• 00:41:22 Champions• 00:42:58 Witch hunt• 00:44:48 Publishing feedback• 00:46:49 Camel culture• 00:47:03 Culture importance is cheaper in the long run• 00:49:05 Bad hires• 00:50:12 “We pay people to leave”• 00:52:00 Physiological appeal• 00:53:09 The 60-day checklist• 00:57:09 “Camel jockey” story• 00:59:50 CJ advertising• 01:01:53 Real estate developers that saved the world• 01:02:55 Did working through your company culture activities ever feel silly?• 01:04:03 Repition• 01:06:45 Camel culture list• 01:07:05 Transparency• 01:10:30 CJ conference• 01:12:10 15/5• 01:12:59 Camels with a cause• 01:14:37 Peer recognition• 01:15:10 “Busting your hump”• 01:16:15 Anniversary SWAG• 01:18:37 Vacation days• 01:20:09 Peer performance reviews• 01:21:06 10 AM meetings• 01:25:30 End

Do your employees lack enthusiasm and inspiration, leaving you with a lackluster workplace atmosphere? Or have you attempted to replicate the strategies of hip startups, only to come up short in building a high-performance culture?As business leaders, we must aim to foster a positive company culture that drives our team's energy and effectiveness. While some of these methods may seem unconventional and require careful execution, following them will set you on the path to creating a culture that works and resonates with your people.We invited the renowned international speaker, Arnie Malham, to share with us his cutting-edge approach to corporate culture building. Arnie is an award-winning CEO/founder, 8-figure entrepreneur, and best-selling author who helps progressive leaders create engaging and sustainable cultures within their organizations. With more than 20 years as a successful entrepreneur, Arnie has founded and sold multiple businesses, including his most recent sale of a prominent advertising firm producing more than $60M in annual revenue.Listen to this episode of Conversations at The Edge with Arnie Malham to discover the keys to building an innovative culture-first approach for your company!

Arnie Malham is an award-winning CEO/founder, 8-figure entrepreneur and best-selling author who helps progressive leaders create engaging and sustainable cultures within their organizations. With more than 20 years as a successful entrepreneur, Arnie has founded and sold multiple businesses, including his most recent sale of a prominent advertising firm producing more than $60M in annual revenue. Through employing thousands of team members across three different companies, he has implemented simple, yet effective methods to create remarkable and sustainable cultures. Arnie is an international speaker who has spoken to more than 10,000 executives, CEOs, and entrepreneurs worldwide on the topic of culture and team member engagement, and has also been featured in leading media such as CBS and Forbes. Arnie was awarded Most Admired CEO, ranked in Nashville's Best Places to Work, and was an Ernst and Young “Entrepreneur of the Year” finalist. Today, Arnie is the founder and CEO of BetterBookClub where he helps companies, leaders, and individuals build a strong culture that both attracts the best people and rewards those who seek personal growth within the organization. From Arnie:“It often takes me years to do things wrong enough to finally get them right. This includes building businesses, speaking to leaders, and raising kids (tbd). My current start up stage business (BetterBookClub) is following that same path (Wrong - Better - Right). The journey continues…” Follow Arnie:https://www.worthdoingwrong.com/https://betterbookclub.com/https://www.linkedin.com/in/arniemalham/ ****SUBSCRIBE/RATE/FOLLOW What's Your Problem? PODCAST:www.whatsyourproblempodcast.comwww.instagram.com/whatsyourproblempodwww.instagram.com/jimmccarthyvosTiktok: @jimmccarthyvos Random 5 sponsored by IT'S YOUR SHOW.CO!www.itsyourshow.co You know you have a lot to share with the world, but how? What's your source? At It's Your Show.co, your source is a podcast that we help you create to ultimately extract micro-content for your brand! With our 20+ years of experience in podcast, video and radio production, we can churn out a bunch of content for your social platforms...from just one episode! Get started today:www.itsyourshow.co Talking about the real problems (and possible solutions) of everyday business owners and professionals in and around Middle Tennessee and beyond...this is the What's Your Problem Podcast! WYP Intro VO: @johndavidwells #podcasts #podcast #podcasting #tennessee #nashville #podcastproduction #sales #selling #business #marketing #radio #production #voiceover #vo #fitness #bni #networking #nft #nonfungibletokens #crypto #cryptocurrency #applepodcasts #businesscoach #businessideas #businesslife #businesspassion #businesstips #countrymusic #entrepreneurlife #entrepreneurship #marketing #mindset #nashvegas #nashville #nashvillelife #nashvillemusic #nashvillescene #nashvilletennessee #nashvilletn #newpodcast #podcastaddict #podcasters #podcastersofinstagram #podcastlife #podcastlove #podcasts #podcastshow #tennessee #bradlea #therealbradlea #droppingbombspodcast #droppingbombs #lightspeedvt #virtualtraining #grantcardone #garyvaynerchuk

Ever heard of “culture processes”? We have an expert here today to tell you all about how you can standardize them to support your company. Arnie Malham is an international speaker who has spoken to more than 10,000 executives, CEOs, and entrepreneurs worldwide on the topic of culture and team member engagement, and has also been featured in leading media such as CBS and Forbes.With more than 20 years as a successful entrepreneur, Arnie has implemented simple, yet effective methods to create remarkable and sustainable cultures. He is the founder and CEO of BetterBookClub, where he helps companies, leaders and individuals build a strong culture that both attracts the best people and rewards those who seek personal growth within the organization. In today's episode, we discuss the importance of company culture, the genesis of his company BetterBookClub, his predictions on the future of culture and more!Time Stamps:(0:50) Our Guest Arnie(2:24) Why Arnie Does What He Does(7:00) Before and After Enacting Culture(13:18) BetterBookClub(19:18) Employee Experience Investment(28:15) Predictions of Culture(30:40) Grow Your Employees, Grow Your Business(35:16) Magic Wand on Culture(40:33) Arnie's Guilty Pleasure(41:15) Where to Find ArnieFollow Arnie on Facebook - https://www.facebook.com/arnie.malham/Follow Arnie on Instagram - https://www.instagram.com/arniemalham/Follow Arnie on Twitter - https://twitter.com/amalhamFollow Arnie on LinkedIn - https://www.linkedin.com/in/arniemalham/

In the latest Business Unusual Podcast, Ralf Fletcher, CEO of Topco Media engages in conversation with Arnie Malham about how to create the right culture for your business, how to ensure that you hold yourself accountable as an entrepreneur and how personal growth within an organisation can lead to continued success. More podcasts from Topco Media

In the latest Business Unusual Podcast, Ralf Fletcher, CEO of Topco Media engages in conversation with Arnie Malham about how to create the right culture for your business, how to ensure that you hold yourself accountable as an entrepreneur and how personal growth within an organisation can lead to continued success. More podcasts from Topco Media

On this episode of the BragWorthy Culture Podcast, Jordan talks with Arnie Malham, Founder/President of BetterBookClub.com. Better Book Club is an innovative approach to company-sponsored learning. It uses a cloud-based platform to allow companies to recognize and reward team members for reading.   Long ago, Arnie discovered that instead of telling people what to read, huge rewards could be reaped from simply encouraging a culture of reading. That culture leads to stronger leadership, which in turn leads to stronger team members. Arnie discusses his own leadership journey and the role that books played in helping him to develop. Part of what drives him is getting to know others through what they think and those conversations are often driven by asking others about the books that they've recently read. Looking to build your own BragWorthy Culture? Fringe can help. Fringe is the number one lifestyle benefits platform. Give your people the power of choice and save a ton of administrative headaches by consolidating existing vendors and programs into a simple, automated platform. Contact us at Fringe.us.

The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier more connected employees. Please leave us a review. Colton Mulligan is the CEO and Chief Strategist at FoxFuel Creative. He also facilitates retreats and workshops for CEOs and entrepreneurs. He loves stories and drinking Negronis. What we talked about... Owning your work and honesty in what you do. Transitioning from being a bad boss to a better one. Creating a fertile environment to grow and reducing the fear of failure. Being a sponge of knowledge to improve your leadership skills. The Win Without Pitching manifesto. Emotional Intelligence 2.0, Strengths Finder. Better Book Club - My interview with Arnie Malham. AMA Coffees. Sherry Deutschmann's “Lunch with Lucy”. EO Nashville. Building relationships at work. Scheduling mini-retreats with new hires and the rest of the team. How the pandemic has affected culture. Creating a hybrid work schedule that fits everyone. Success by being nice while networking. Asking questions. Cameras on policy while working remotely. Read Emotional Intelligence 2.0 Contact Colton at foxfuelcreative.com. We ❤️ Our Listeners. Please be sure to follow the show and leave a review wherever you subscribe to podcasts. Reviews and sharing the show are the nicest ways to support the show and are deeply appreciated. Thank you.

Meet serial entrepreneur Arnie Malham. He's founded and sold multiple businesses, including BetterBookClub.com, a platform that encourages personal development within your company. In this episode, Arnie shares how to inspire your employees to learn and build an exciting culture in the process.

When it comes to launching businesses and spearheading great company culture, Arnie Malham does it wrong until he gets it right. And now, he's sharing his hard-earned wisdom with co-hosts Enrique and Nuria on this episode of Logistics With Purpose. Dive into the professional journey that led Arnie to create BetterBookClub, get actionable advice for measuring and improving your culture, and soak up Arnie's many invaluable lessons learned. Additional Links & Resources: Learn more about Supply Chain Now:https://supplychainnow.com/program/supply-chain-now ( https://supplychainnow.com/program/supply-chain-now) Subscribe to Supply Chain Now and all other Supply Chain Now programs:https://supplychainnow.com/subscribe ( https://supplychainnow.com/subscribe) Webinar- Practical Strategies for Adapting to Demand and Supply Uncertainty: https://bit.ly/3o45snN (https://bit.ly/3o45snN) Webinar- Adapt or Die: Your Survival Guide to Modern Warehouse Automation: https://bit.ly/33NJ1f1 (https://bit.ly/33NJ1f1) What's Your Logistics Maturity? https://bit.ly/3pA86Bc (https://bit.ly/3pA86Bc) Guy Courtin's Top 10 Supply Chain Predictions for 2022:https://urldefense.proofpoint.com/v2/url?u=http-3A__www.tecsys.com_supplychainpredictions2022&d=DwMGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=L_A4Yq8QMa0puQfD-qv4YrQT3JVMsbwTNi6SyXRNp3A&m=DrDiy5TXvReK0CohdCu_XfU0gZfpTgxqnArmJ7X_Xtc&s=_OUi0it7G3d_btFe1L__P0kk_Cl-7pmel4V1mAR2N0E&e= ( www.tecsys.com/supplychainpredictions2022) Port X Enlists Turvo to Differentiate and Grow Revenue:https://info.turvo.com/port-x-turvo-case-study ( https://info.turvo.com/port-x-turvo-case-study) 2021 State of Supplier Diversity Report: https://info.cvmsolutions.com/download-the-2021-state-of-supplier-diversity-reports-2 (https://info.cvmsolutions.com/download-the-2021-state-of-supplier-diversity-reports-2) U.S. Bank 2021 Q3 Freight Payment Index: https://bit.ly/3pwmWKC (https://bit.ly/3pwmWKC) This episode was hosted by Enrique Alvarez and Nuria Sierra. For additional information, please visit our dedicated show page at: https://supplychainnow.com/culture-comes-first-betterbookclub-794

When it comes to launching businesses and spearheading great company culture, Arnie Malham does it wrong until he gets it right. And now, he's sharing his hard-earned wisdom with co-hosts Enrique and Nuria on this episode of Logistics With Purpose. Dive into the professional journey that led Arnie to create BetterBookClub, get actionable advice for measuring and improving your culture, and soak up Arnie's many invaluable lessons learned.This episode was hosted by Enrique Alvarez and Nuria Sierra. For additional information, please visit our dedicated show page at: https://supplychainnow.com/culture-comes-first-betterbookclub-794

Arnie Malham is the founder of a number of different companies and organizations, including BetterBookClub.com. He's also the author of “Worth Doing Wrong,” where he discusses how to build a sustainable business model through company culture. Listen to this week's episode as he shares #hospitality insights with Dan Ryan today! Takeaways:  At work, your team will never treat clients better than how the boss treats the team. That is one of the many forms of hospitality.  If you put people in a position and don't pay them well and they don't believe in the team then there is a discomfort that grows.  Core values start with a team leader. It's easy for a leader to praise certain values but it's important that the leader also is willing to help with even the little things and show they are invested and they care. Embrace growth, always be confident, be optimistic, and prepare. These are 4 core values to have going through life.  It's the little things that can make a difference for a guest. Things like certain types of bedsheets and toilet paper can make them feel important and known.  As a team, don't say no to any idea. It's ok to be wrong, but saying no creates a roadblock and might discourage people from sharing anymore of their ideas. Quote of the Show: 6:26 I'm a believer in that the core values and culture start with the leader. And in fact, they start and end with a leader, that leader. The leader of an organization, a team that is the number one thing that sets the tone for culture and core values. And then what that leader does versus what that leader says. It's easy to go down a list and determine if those two things match up. I'll quote Jack Daly again. I'm pretty sure he said, ‘I can tell you your values based on your calendar. I can look at your calendar and tell you your values, because it doesn't matter what you say, the question is, are you doing the things that match your values, that match your priorities?' It's little things. It's where the leader parks, it's where the leaders are willing to participate in and the cleanliness of the environment. It's what he or she accepts and praises, but almost more importantly, what he or she tolerates. What a leader tolerates in their business, in themselves, in their direct reports and in the entire team, I think has as much to do with setting the tone of a culture than anything else.”   Links:  Arnie's Profile: https://www.linkedin.com/in/arniemalham/ Company website:  https://www.worthdoingwrong.com/ Twitter: https://twitter.com/amalham Book: https://www.amazon.com/Worth-Doing-Wrong-Quest-Culture/dp/159932587X Shout Outs:    0:18 MIT Entrepreneurial Masters Program 3:54 Jack Daley 19:13 Andrew Scarlett 22:50 Andrew Benioff 22:52 Independent Lodging Congress 22:57 Nico 22:59 Pan Pacific in Seattle 34:34 Loren Brill  34:35 Sweet Loren's 43:22 John DiJulius 46:05 Verne Harnish 58:28 Hilton Hotels Ways to Tune In:  Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s YouTube: https://www.youtube.com/watch?v=p1mEu_pueA8

Thank you for taking our quick and painless listener survey at friend.nicepodcast.co.  Arnie Malham is an entrepreneur, proud parent, culture consultant, and the founder and president of BetterBookClub.com. He is also the author of Worth Doing Wrong - Build a Culture that Rocks. The Innovation Stack book Greenlights audiobook.  Walk in the Woods book. How to retain what you read.  We learn the most when we teach. Ryan Holiday’s notecard method (VIDEO).   The value of pattern recognition. How to group ideas and outline a book. Better Book Club. Camel Culture at CJ Advertising.  How leaders can attract and retain talent. Send a morale survey. Leaders need to take ownership of issues with culture.  Jack Daly is a hero of Arnie’s. He speaks about how you can smell the culture. Onboarding new employees. Who are your ‘But, not, for’ people? Book recommendation “Love is Free. Guac is Extra” by Monty Moran. Theme song is “Little Jane May” and the end song is “Funny Feeling” by AlistairChristl.ca Get your free copy of Improve with Improv by subscribing to the Nice Maker Newsletter at nicemaker.co     ❤️  Friends of the Nice Podcast visit friend.nicepodcast.co

Business is hard, but the challenges that make business hard are more than just obstacles - they provide the foundation for building and strengthening a culture that attracts the best people to do the best work. The post 367: The Quest to Build a Culture That Rocks with Arnie Malham first appeared on Read to Lead Podcast.

In Worth Doing Wrong, Malham provides strategies for creating a culture that will help you smash business goals, achieve win-win relationships with your clients, generate buzz in your community, and cultivate a workplace that you and your employees will love.

Successful leaders know that one thing is at the core of every successful business: a strong culture. When done right, culture has the potential to be a key competitive advantage. When employees are empowered and encouraged by their company's culture, they can move faster, solve more problems, and become more engaged in the broader goals of the organization.  These employees see how they can  make a real difference. Yet all too often  I hear that organizations are too busy to take culture seriously. “Culture is soft, we need to focus on results”, or “We will focus on culture after we get the launch completed”,  or, “We have free food Friday and an awesome foosball table, we're good - right?”. Wrong. Culture is how a community behaves and the values that unite it's members. To be effective, communities must move with intention.  My podcast guest this week is Arnie Malham, award-winning CEO/founder, 8-figure entrepreneur and best-selling author who helps progressive leaders create engaging and sustainable cultures within their organizations.  Arnie Malham knows culture.  He often says he's done it wrong enough to finally get it right. He believes that businesses become successful by creating an environment that enables and inspires employees to reach their full potential. In this week's podcast, Arnie and I discuss the lessons he's learned along the way while running many successful businesses and developing cultures where his people could do their best work. Arnie knows that the endless pursuit of knowledge is critical to success. Leaders are readers.  Reading fosters knowledge, fresh ideas and, hopefully, a lifelong interest in learning and self- improvement. “Business is hard. But the challenges that make business hard are more than just obstacles - they provide the foundation for building and strengthening a culture that attracts the best people to do the best work.” In Arnie's book, Worth Doing Wrong: The Quest to Build a Culture that Rocks, he outlines his journey through successes and failures and best practices he's learned along the way. You can check it out here. I'd like to leave you with a question this week: If you're a leader, how do you prioritize culture? If you're an employee, what does an effective culture look and feel like to you?  Bonus question: If you named your culture, what would you call it? Arnie even named his business' culture: Camel Culture. At Placers, our culture is called Outside-In. Until next time, friends!

Chief Revolution Officer John DiJulius of the DiJulius Group brings back Arnie Malham, an experienced entrepreneur with a culture-first mindset. Arnie has had 3 successful business exits, has written a best-selling book on culture, and has delivered his sometimes-uncomfortable message on leadership to thousands of entrepreneurs. Arnie is an expert practitioner, and now speaker and consultant in creating world-class customer service cultures. Arnie is the founder and CEO of BetterBookClub where he helps companies, leaders, and individuals build a strong culture that attracts people and rewards those who seek personal growth in organizations.  In this episode, you'll learn: If it is worth doing, it is worth doing wrong Give yourself and your employees permission to fail How to find your culture If it is going to be successful, it has to be sustainable, scalable, and personable.  If you don’t grow the team, you can’t grow the business. Upstream communication is as important as downstream communication. If you don’t celebrate your milestones, neither will anybody else. The best culture programs aren’t led by leadership – they're led by champions Resources mentioned: www.thedijuliusgroup.com https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ www.BetterBookClub.com https://www.worthdoingwrong.com/ Grab a copy of Arnie Malham’s book, Worth Doing Wrong: The Quest to Build a Culture that Rocks: https://www.amazon.com/gp/product/B01M9J900Z If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

You grow your team by building a Culture of Learning. Learn how to get started and how to develop a Recruitment, Interview, & Onboarding Proces.

How many times are you willing to do something wrong in order to figure out the right way? Today's guest on the AdCast, Arnie Malham, explains to host, Eric Elliott, and the rest of us that sometimes it can take years of doing the wrong thing to finally lead to the right. In fact, Arnie literally wrote the book on it. Speaking of books, make sure to check out Arnie's Better Book Club, where teams can read together and grow together while getting rewarded along the way. How important is "Culture" within a workplace? What does it even mean to build culture among the people in your company? Arnie breaks it down by encouraging growth. During the conversation, we'll learn what goes into this growth process. How do we grow our team, our company, or even ourselves? We'll learn all that and more on today's AdCast. ABOUT VIP MARKETING VIP Marketing is a digital advertising agency based in Charleston, SC. Our mission is to separate our clients from the crowd. We commit to serve and deliver their marketing and creative needs on time and within scope. So then, our goal is to partner with businesses to market to the right people, capture their attention. In brief, we get results with premium video production, social media marketing, graphic design, media planning, and media buying. Ultimately, we believe every business deserves Very Important Placement. The VIP Marketing team understands that all media plans are not created equal. So much great creative work is sabotaged by their placement. What good is an awesome video if no one sees it? Or, what if it’s served to the wrong audience? Generally speaking, you’re wasting dollars. VIP Marketing uses some of the best tools on the market to find your audience. Then, after building awareness, we aim to keep their attention. Finally, our strategies help turn these leads into conversions and revenue for your business. MARKETING STRATEGY + PLANNING Digital Media | Social Publishing & Listening | Company Branding | Copyright | Inbound Marketing | Content | Social Media Marketing Experts DIGITAL MARKETING SEO | SEM | Online Display | Site Analytics | Conversion Models | Reviews Management | CPM, CPC, CPA Models | Online Video | Video Pre-Roll SOCIAL PUBLISHING & LISTENING Strategy & Planning | Content Production | Social Monitoring | Measurement | Paid Social Campaigns MEDIA Planning | Research | Consulting | TV Buying | Radio Buying | Print Buying | Digital Media Buying | Mobile | Social Media Marketing Visit www.veryimportantplacement.com to learn more. Call: 843-760-0707 VIP ON FACEBOOK Message: https://www.facebook.com/VeryImportantPlacement/ Produced by Craft Creative, Charleston’s premium video production, design, and creative agency. Craft Creative video production and animation services businesses for all of their creative needs. Chiefly, they are experts in auto, legal and medical videos. Visit www.wecraftcreative.com --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

After being fired from his job at a local TV station, Arnie Malham founded CJ Advertising, to help law firms advertise on TV and built it into one of the largest ad agencies in the US. At its peak, they were doing more than $60 million in revenues. Along the way, he founded 2 other companies and has formulated the secret sauce of building a great culture inside organizations. At CJ, he offered his employees unlimited vacation, free food, sent their kids birthday presents, and paid them to read books. His book club was so successful that after selling his ads business, he built a platform where other companies could implement the book club inside their own organizations. BetterBookClub has rewarded more than $100,000 to employees for reading books. More than 100 companies are now using Arnie's platform and I was honored when he invited me to join his Founder's Circle Book Club. Here's his story, and how he did it. SHOW NOTES 01:30 - Introduction 02:17 - Growing up in a small town in Arkansas and how my dad's lumber store influenced my entrepreneurial journey 04:42 - Leaving my job in banking for a job at a local TV station 06:40 - Getting fired and CJ advertizing 08:32 - No one wanted to work with law firms, we saw an opportunity. 10:52 - How advertising for law firms is different from advertising for McDonald's 13:00 - Helping clients grow their business 14:43 - Hiring my first employee and letting go of responsibilities 17:45 - Culture reflects Leadership 20:10 - Every change needs time, a champion, and a checklist 23:20 - Reading helped our team grow the business more than anything else we ever did. 25:29 - Rip off and duplicate great ideas 27:44 - The most successful ad campaigns were those where we were able to draw out the authentic personality of the lawyer 30:33 - In the early days, it was like a family. Everyone did everything. 33:15 - Our very unique hiring process and why we offer our employees 2 weeks' pay to leave, no questions asked. 36:57 - Why you should name and create a logo for your culture 39:50 - BetterBookClub and rewarding people for reading books 49:57 - Why I'm not a fan of book recommendations 52:33 - Hiring great Executive Assistants 55:54 - Sending birthday presents to kids of employees 58:24 - I want to think about my hardest problems in the morning 59:30 - How CJ's culture led to me writing my book "Worth Doing Wrong" 01:01:31 - My experience as an Entrepreneur in Residence at Belmont University 01:03:28 - Nashville's entrepreneurship scene is on fire 01:05:39 - The best place to connect with me 01:06:30 - Last thoughts for young entrepreneurs For weekly updates on podcast episodes, subscribe to the newsletter (https://stealmymarketing.substack.com/) Arnie's Website (https://www.worthdoingwrong.com/) Arnie's Twitter (https://twitter.com/amalham) Arnie's Book (Worth Doing Wrong: The Quest to Build a Culture That Rocks) Arnie's book recommendation for hiring employees (Who by Geoff Smart and Randy Street ) --- Send in a voice message: https://podcasters.spotify.com/pod/show/intellectual-software/message

Culture reflects leadership – and sometimes, you need to do things wrong in order to finally get them right.  In today’s episode, learn how to be the leader that you need to be so you can create a culture you can truly be proud of. Chief Revolution Officer John DiJulius of the DiJulius Group chats with Arnie Malham, an experienced entrepreneur with a culture-first mindset. Arnie has had 3 successful business exits, has written a best-selling book on culture, and has delivered his sometimes uncomfortable message on leadership to thousands of entrepreneurs. Arnie is an expert practitioner, and now speaker and consultant in creating world-class customer service cultures. Arnie is the founder and CEO of BetterBookClub where he helps companies, leaders, and individuals build a strong culture that attracts people and rewards those who seek personal growth in organizations.  Here are just a few takeaways: How does culture reflect leadership? Why you need to get it wrong in order to get it right Complete mindset shift from getting the right people to solve your problem to creating a culture that attracts the right people to solve your problem In building a world-class organization, which is more important? Hiring or culture & training? The leader as the bottleneck of an organization How do entrepreneurs transition from small business to big business? The biggest mistake a business owner can make 3 things that will allow you to compete with any business Creating your policy manual as guidelines for success, not some rules for failure How do you create a culture of transparency and flexibility in your organization? Placing important symbols of culture in your workplace   Resources mentioned: www.thedijuliusgroup.com www.BetterBookClub.com Grab a copy of Arnie Malham’s book, Worth Doing Wrong: The Quest to Build a Culture that Rocks https://www.amazon.com/gp/product/B01M9J900Z Dare to Lead by Brené Brown  https://www.amazon.com/Dare-Lead-Brave-Conversations-Hearts/dp/0399592520   *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com   

Arnie Malham drops a ton of wisdom on us through discussion of his new book—Worth Doing Wrong. In this episode he tells us all about creating a culture by design and not default, recognizing that culture reflects leadership. Key take aways include implementing a champion culture and how to get your c ulture working for your business. Notes: Link to Arnie’s book here. https://www.amazon.com/Worth-Doing-Wrong-Quest-Culture/dp/159932587X

Experienced entrepreneur with a culture first mindset. Arnie has had 3 successful business exits, has written a best-selling book on culture, and has delivered his sometimes uncomfortable message on leadership to thousands of entrepreneurs.

Verne Harnish, founder of the world-renowned Entrepreneurs' Organization (EO) and CEO of Scaling Up, a global executive education/ coaching company, has spent the past three decades helping companies scale up. Credentials? 15-year chair/instructor at EO's "Birthing of Giants" CEO development program (held at MIT)  Authored best-seller, Mastering the Rockefeller Habits (published in 2002 and translated into 9 languages) Authored Scaling Up: How a Few Companies Make It and the Rest Don't (published in 2014 and winner of 8 major international book awards) Grew Entrepreneurs' Organization (EO) to over 14,000 members worldwide  Chairs annual ScaleUp Summits (in collaboration with Bloomberg) and grew Scaling Up to over 180 partners on six continents) Verne, citing John D. Rockefeller's biography, Titan, believes that hyperfocus is critical to business success. He gave the example of Arnie Malham, a longstanding EO member, who wanted to be a marketing/ advertising agency. Focus? Advertising and marketing for law firms. More focus? Personal injury law firms –Intense focus? Personal injury law firms in NFL cities, large cities with the sophistication of billboarding and radio. Hyperfocus? To work for one personal injury law firm per NFL city, making a simple promise: “I'm going to make you No. 1 in that market.” Then, provide a 100% solution. In this interview, Verne talks about the four numbers it takes to grow a company: revenue, gross margin, profit, and cash – each significant at a different growth stage.  From startup to that first million dollars, the most important number is revenue. It's not about fixing the logo or the website, Verne says, just “Sell like hell,” and then when you get to a million, fix those other things.   From a million to $10 million, the most important thing is cash . . . because growing 10x will take a lot of cash. The cash model, the timing of incoming and outgoing cash, has to work.   From $8 or $10 million to $40 million, gross margins are critical. As companies start adding middle management and infrastructure, costs will increase, and gross margins will start to slip. When a company is at the $30-40 million level, the most important number is profit consistency, because that is what the market expects. At the organizational level, Verne claims there is one routine that will drive things further faster than any other – daily meetings to ensure organizational alignment on the task that needs to be done that day. Verne invests privately in a number of scale-ups and is a member of the International Brotherhood of Magicians – so business-wise, or recreationally . . . he spends a lot of time doing “magic.” He available on his company's website at Scalingup.com, on the company's new media site at Scaleups.com, and by email is verne@scalingup.com.  

When you think about personal injury lawyers, is the first thing that comes to mind “what great advertising they have”? No? What about “the guys that work with these people must have an amazing company culture”? Also no? Well, today’s guest on the Innovation in Compliance Podcast has some insights that might just change your mind about that. Arnie Malham is a serial entrepreneur with a knack for solving problems - he and Tom discuss what mindset has to do with company culture, and what any of that has to do with personal injury lawyers. A Happy FiringWhen Arnie was the new guy working at an advertising agency, he kept getting all of the legal accounts dumped on his desk - no one else wanted them! He talks about how his interest in working with these kinds of professionals ended up getting him fired from the agency. That turned out to be a blessing in disguise because he formed his own advertising agency, focusing solely on working with personal injury lawyers. Working closely with these individuals gave him insight into the specific needs and expectations they have for their support vendors, and when Arnie saw a gap in the market, he decided to fill it and formed an entirely new company to provide after-business-hours intake support for personal injury law firms. Personal Injury Lawyers, Really?Tom and Arnie discuss the less-than-sterling reputation that personal injury lawyers have both in and outside of the legal world, and how that impacted Arnie’s ability to find and recruit talent to his firm. He needed to create a company culture so strong, so clear and so supportive, that it would overcome the negative perception most people had about the clients. He talks about some of the surprising and interesting ways he was able to do that. Sometimes, people DO cheer for the lawyers - and that’s what he wanted his team to be able to do. Mindset and Company CultureTom mentions how difficult many new entrepreneurs find it to scale up their organizations - as teams and organizations grow, culture can be watered down. Arnie talks about how over many years of growing his business, making plenty of mistakes along the way, he learned what was required to create strong company cultures not just in his own organization, but for other companies as well. “You can smell culture when you walk in the door” is the foundation of this strategy. Culture permeates a company, and it stems from the leadership of that company. If a leader delegates or abdicates culture, Arnie believes there won’t be one. Leaders must adopt the mindset of the culture they want, model it, and integrate it with the values of the company. He explains how this works, and shares an example of how he was able to keep his own company’s culture strong over several years, and a great deal of leadership turnover. Resources: Worth Doing Wrong - learn more about Arnie’s company, and get a copy of his book! Learn more about your ad choices. Visit megaphone.fm/adchoices

Dana Soehn talks about the Great Smoky Mountains National Park, Tony Jewkes gives advice for finding a job, Paula Baak discusses today's educational situation, Jason Klamm explains what's trending in TV comedy, Cheryl Slocum teaches how to make cooking for a family easier, Arnie Malham talks about improving work culture.

On today's show, Aimee talks with Dr. Nikolov and guest Arnie Malham about how failing often leads people to success. THE CURE Live streamed podcast is hosted by Aimee Cabo and offers a platform of hope to anyone who has experienced domestic violence, abuse, mental illness, any trauma or is experiencing problems now in their lives. It's a place to find comfort, knowledge, strategies, answers, hope and love while healing the wounds and 'affirming' that you are not alone.  Join Aimee and her professional guests on The Cure with Aimee Cabo podcast  every Saturday at 1 PM EST as it is recorded during the live radio show. You can find information about the show and past guests by visiting the RADIO SHOW PAGE. You can also view the weekly Video podcasts on Apple Podcasts.  Aimee hopes that anyone who has suffered abuse of any kind, or walked a moment in similar shoes, will find inspiration in these pages, and hope that love and truth will ultimately prevail. Please subscribe and share this podcast. HOSTS: Aimee Cabo Nikolov is a Cuban American who has lived most of her life in Miami. After many years of healing, finding love, raising a family and evolving her relationship with God, Aimee's true grit and courage led her to pen an honest, thought-provoking memoir. Years of abuse became overshadowed with years of happiness and unconditional love. Now Aimee is the president of IMIC Research, a medical research company, a speaker, radio host and focused on helping others. You can read more about Aimee by visiting her website. Dr. Boris Nikolov is the CEO of Neuroscience Clinic. You can read more about Dr. Nikolov and the work he is doing by visiting his website. GUESTS: Arnie S. Malham is the author of Worth Doing Wrong: The Quest To Build A Culture That Rocks, and founder/president of BetterBookClub.com. An entrepreneur and speaker who focuses on improving work cultures, Malham previously built and sold two successful businesses – cj Advertising, which became the largest full-service brand-building agency in the U.S. exclusively for law firms; and a call center, Legal Intake Professionals. He was selected by the Nashville Business Journal as an award winner for Most Admired CEO’s and Best in Business. You can read more about Arnie by visiting his website at www.WorthDoingWrong.com.

Watch this episode: https://youtu.be/5D2wv6R4SrI Subscribe/Rate/Comment! In episode 9 of the JMVO Weekly Primer, longtime Nashville Visionary, Company Culture Builder and Multi-preneur Arnie Malham and I discuss the challenges of getting your people...

Watch this episode: https://youtu.be/5D2wv6R4SrI Subscribe/Rate/Comment! In episode 9 of the JMVO Weekly Primer, longtime Nashville Visionary, Company Culture Builder and Multi-preneur Arnie Malham and I discuss the challenges of getting your people to row in the same direction with passion and self-guided-ness. Culture is one of the major key components to what will build your business and Arnie is no stranger to the trials of doing so. “We've done it wrong enough to figure out how to do it right.” Arnie started CJ Advertising in 1994 and for the next 15 years discovered that "if it's worth doing, it's worth doign wrong". He and his team hustled until he realized that a strong culture comes from it's leadership. "It took 20 years to become an overnight success". Arnie is one of the most well-versed business leaders in Nashville and the Middle Tennessee region. His companies are regularly toured by other business leaders to see how he's forged cultures that "gradually, then all of a sudden" propelled his business to astronomical levels. He contributes much of his success to continuous learning and reading, which revealed another business that he's currently building, www.betterbookclub.com Arnie can be found at www.worthdoingwrong.com and @amalham Follow Jim @jimmccarthyvos and www.jimmccarthyvoiceovers.com  

Jeannie and Adam discuss the Green Apple concept and how personal interests make us better professionals with Green Apple podcast host and CPA turned comedian, John Garrett. John Garrett, the Green Apple concept, and… Furbies!? Okay, maybe Furbies don’t have a whole lot to do with this podcast, but they make some of us happier and more interesting, and that’s the point! We’re often told to keep personal interests out of the workplace. In fact, this idea is so ingrained into our culture that most of us don’t even need to be told. So as we strive for success, we focus more and more on our jobs and less on the things that make us happy as people. “You weren’t this shell of yourself when you were 20-22 years old. What happened!?” -John Garrett While this may demonstrate a dedication to our jobs and our professions, letting go of our hobbies and interests, or just leaving them out of our professional lives, actually works against us. That’s why we’re delighted to welcome fellow podcaster, Recovering CPA and comedian John Garrett to the show. “It’s a shame that #professionalism doesn’t let us bring all our skillsets to the office.” -John Garrett John explains how staying in touch with the things we feel passionate about personally not only makes us happier people but makes us better professionals too! In this enlightening and fun episode, we dig into the Green Apple concept and why keeping a sense of self is important both inside and outside of the workplace. Filled with anecdotes and a bit of neuroscience, John brings real-world inspiration to this interview, so you and your team can be happier and more successful all around. “Their expertise is not just their college degree and their certifications.” -John Garrett Listen in to learn about the Green Apple concept, and you’ll leave with great ideas about how to reconnect with and celebrate the things that make you and your team interesting. Don’t leave out this vital ingredient for being more successful at work, leaving a lasting impression, creating better relationships, and just living better all around. Interview Highlights What is the Green Apple concept, and why is it important? [3:25] How do personal interests impact the employee and customer experiences? [6:00] How does professionalism work against us over time? Better yet, how can we do better? [9:00] John shares expert advice for leaders to help employees leverage their individuality to avoid burnout at work. [15:00] Most cultures don’t actively support sharing of personal interests, so what should you do? [21:00] Bonus: How can a Furby collection save your company $150K? [22:30] About our guest John Garrett, “The Recovering CPA,” is on a mission to help firms develop a culture where professionalism doesn’t suffocate your personality. He graduated from the University of Notre Dame with an accounting degree before starting at PwC and earning his CPA. He then became a professionally-touring comedian, has a comedy album on SiriusXM, is an Emmy-nominated writer, hosts The Green Apple Podcast and most importantly, really enjoys ice cream and college football, especially at the same time. He also has a book coming out in the fall of 2018. Connect with John LinkedIn Twitter Facebook YouTube Green Apple Podcast Website   Related Content 360Connext® post, What’s Your Culture Code? Customers That Stick® post, Why Self-Confidence Matters in Customer Service Episode 304: Arnie Malham, Innovating Culture Episode 223: Mo Gawdat, Engineering Happiness We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Start creating a successful CX strategy Are you ready to build a customer experience strategy on a solid foundation for the long term? We’re shattering the top 5 CX strategy myths in our latest evergreen webinar. You will learn: How to avoid the 5 so-called “Customer Experience Strategies” that aren’t strategies at all What drives a winning customer experience strategy and examples of companies that “get it” How to create a foundation for a customer experience strategy that works for the long term Join Jeannie at a time that works for you for some serious mythbusting and a head start on creating a customer experience strategy that works!  Sign Me Up!     Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Adam and Jeannie explore the Future of Work with Futurist, Keynote Speaker, & Best-Selling Author Jacob Morgan. What is the Future of Your Work? The what, when, why and how behind work itself used to be dictated by business owners, but this is changing quickly! In fact, developments in technology, social media and generational values are creating new behaviors every day that will indeed affect the way we and our employees work in the future. Are you in control? More importantly, what should you still be in control of? “…a lot of this power is shifting to employees.” -Jacob Morgan Tied directly to the customer experience, providing a frictionless and rewarding employee experience is now more important than ever. We’ve discovered that employees communicate differently than before – sometimes in ways we used to prohibit within the workplace. “I’m a big believer in as much flexibility as you can give employees.”  -Jacob Morgan So with all these new behaviors and more on the way, how should we perceive and prepare for the Future of Work, not just in our industries, but in our own workplaces? And how can we maintain a healthy level of control while letting employees work in the ways they feel most productive? “What should work be, and how do we build what we want it to be?” -Jacob Morgan Futurist, Keynote Speaker, & Best-Selling Author Jacob Morgan is here to answer some of these questions for us, then help us answer the rest of them for ourselves. Gleaning from insights Jacob uncovered while doing research for his latest book, we discuss the current state of work and how it has evolved, then take a fascinating trip into the future! So why not jump into our time machine (aka press the play button) and discover how to future-proof the work environment you create? Interview Highlights Jacob discusses the Future of Work in most of what he does, so why is this topic so important? [3:30] Jacob talks about 5 work trends that influence the future, but there’s one we’re really intrigued by! [4:45] How are new behaviors affecting the way we look for jobs or hire new employees? [6:25] If employee experience slips, then so does customer experience. What are the cues leaders should look out for? [9:00] Open office floorplans have become popular, but what is the right environment for your organization? (This is kind of a trick question!) [14:00] We know there’s great value to employee empowerment, so how will we define empowerment in the future? [19:10] About our guest Jacob Morgan is a three time best-selling author, keynote speaker and futurist who explores the future of work and employee experience. His latest book is The Employee Experience Advantage, which came out in March of this year. Jacob is the creator of The Future of Work University and The Future IF Community. Connect with Jacob Twitter LinkedIn The Future If - Facebook Group Explore Jacob's books on Amazon   Related Content 360Connext® post, What’s Your Culture Code? Customers That Stick® post, Communication: The Most Important Skill in Customer Service Episode 160: Blake Morgan, More is More Episode 304: Arnie Malham, Innovating Culture We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Start creating a successful CX strategy Are you ready to build a customer experience strategy on a solid foundation for the long term? We’re shattering the top 5 CX strategy myths in our latest evergreen webinar. You will learn: How to avoid the 5 so-called “Customer Experience Strategies” that aren’t strategies at all What drives a winning customer experience strategy and examples of companies that “get it” How to create a foundation for a customer experience strategy that works for the long term Join Jeannie at a time that works for you for some serious mythbusting and a head start on creating a customer experience strategy that works!  Sign Me Up!     Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Something important needs to be done and employees say, “It’s not my job!” This happens a lot! In this episode, Jeannie and Adam explore why this happens and how to fix it. “It’s not my job!” Chances are, you’ve heard this refrain from employees when asked to step outside the confines of their job description. And while responsibility creep and role creep are very real issues employees may need to watch out for, it becomes a problem when your team isn’t willing to pitch in for the greater good. This becomes an even bigger problem during times of change. When leaders need their teams to pull together for the sake of creating better experiences, then receive nothing but pushback or even outright refusal to cooperate, the notion of positive change can seem like a pipe dream. After all, it’s not written into their job descriptions! As a leader, what can you do!? “You have to be the most #customer-centric person in the building.” -Adam Toporek It’s great to have superstars who love to jump in and help with whatever needs to be done. But in our experiences, those superstars are typically few and far between. But what if everyone on your team could be a superstar? What if they all saw the value of jumping in to work for a greater good? “If your mission isn’t aligned with #custexp ...people are not going to work towards that.” -Jeannie Walters Today, we’re looking at the cultural, organizational and emotional triggers behind “not-my-job-itis.” More importantly, we’re exploring some of the best ways to build a culture that instills a sense of ownership that makes your superstars, well, super! Creating better experiences should be everyone’s job. Listen in to make that happen in your organization. Related Content 360Connext® post, How to Unlock Your Outstanding Service Culture for Good Customers That Stick® post, Amazing Customer Service with Shep Hyken Episode 304: Arnie Malham, Innovating Culture Episode 073: Hacking Your Workplace Culture We're on C-Suite Radio! Check it out for more great podcasts Sponsor message Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Adam and Jeannie interview Arnie Malham to uncover his secrets to innovating culture for a better overall customer experience. Innovating culture for better experiences all around When starting a new company, we have a vision of how we want to be different – to have a great culture and a memorable experience. It’s easy to believe that if we hire the right people and train them well, then everything will fall into place. “I’m going to have a company where people are proud to put us on their resume.” -Arnie Malham But what happens when business gets challenging and stressful? What is your default mode of culture, and how does it affect your business? Without actively creating a culture that benefits everyone, what we thought was a solid culture succumbs to stress. Teams lose touch with the “why” and relationships suffer for the sake of getting things done. That’s why we’re thrilled to bring Arnie Malham to the show. Through painful trial and error, Arnie had discovered a highly innovative approach to creating and maintaining a healthy, more profitable culture. “Bad cultures get what they deserve which is typically not a long business model.” -Arnie Malham Arnie explains how he’s leveraged transparency and engagement for a culture that not only creates a happier, more productive workplace, but reaches out to employees’ families and captures the hearts of clients. Wouldn’t it be amazing if the spouses of your employees sent you thank you notes for sending their loved ones home happy and full of energy? How about creating cultural milestones that not only impress clients, but demonstrate your devotion to delivering a great experience? Arnie has shared lots of tips and secrets with us! And the best part is that these strategies can be used in any industry. Listen in! Interview Highlights What got Arnie focused on culture? [4:25] Why did Arnie start paying his team to read books, then eventually, create BetterBookClub.com? [7:05] How is Arnie recognizing employees and helping them recognize each other? [14:10] If Arnie is so big on recognition, then what’s with the “no birthday cake rule?” [16:42] Arnie takes cultural transparency to the next level – not just with the team, but with clients! [21:00] About our guest Without a clue as to how to run a company, Arnie Malham repeatedly “got it wrong” when it came to hiring, firing, and everything else related to building a business. Malham then stumbled upon a bold, culture-first approach that gave his fledgling company the momentum it needed to become a success. By putting culture first, cj Advertising grew to become the largest full-service brand-building agency in the country, exclusively for law firms. Malham has since leveraged his cutting-edge culture to launch two other successful businesses, Legal Intake Professionals and BetterBookClub.com. Connect with Arnie Twitter LinkedIn Facebook Website Related Content 360Connext® post, Common Mistakes in Organizational Culture Customers That Stick® post, Creating a Customer Service Culture with Jeff Toister Episode 180: John DiJulius, The Customer Service Revolution Episode 222: (Tip) Instilling Culture Throughout the Organization We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Start creating a successful CX strategy Are you ready to build a customer experience strategy on a solid foundation for the long term? We’re shattering the top 5 CX strategy myths in our latest evergreen webinar. You will learn: How to avoid the 5 so-called “Customer Experience Strategies” that aren’t strategies at all What drives a winning customer experience strategy and examples of companies that “get it” How to create a foundation for a customer experience strategy that works for the long term Join Jeannie at a time that works for you for some serious mythbusting and a head start on creating a customer experience strategy that works!  Sign Me Up!     Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices

  Arnie Malham, founder of cj Advertising and TheBetterBookClub.com, shares how to successfully change your corporate culture with the help and support of your employees.  Key Takeaways:  “The recognition [of your employees] is much more important than the reward.”  “The Problem is you! You are the leader of your culture and it can’t be wrong unless you’re wrong”  “Don’t tell people you’re going to change your culture, change your culture. Start making decisions where you trust people more. Create opportunities for them to grow. You create opportunities for them to fail. And you cheer for them.”   “The turtle wins the race…slow and steady wins. Be the turtle.”  “We have spent over $100,000 paying people to read and it is the best investment EVER in the history of educating and training your people.”  “Any companies most repeated process should be reminding their employees about their core values.”    About The Guest:  Arnie Malham is the founder of cj Advertising (the largest full-service brand-building agency in the country for personal injury law firms). He’s the creator of TheBetterBookClub.com, a pay-to-read program for companies, thought leaders, business owners, and their employees. And author of “Worth Doing Wrong: The Quest To Build A Culture That Rocks”    Links Mentioned:  https://www.worthdoingwrong.com/  https://www.betterbookclub.com/  https://www.cjadvertising.com/  https://twitter.com/amalham - @amalham  http://findyouryellowtux.com/    Help Us Stand Out:  Subscribe And Leave Us A Review On iTunes  Like Us On Facebook   

On this episode of the Working Without Pants Podcast, I talk to Arnie Malham about the success he has had in building multiple companies with rock solid cultures. One of the things that I love about Arnie is that he is a big reader, and he attributes much of his success to what he calls R&D, ripping off and duplicating from the authors that he follows. And with a team of around 30 members and annual revenue around $10 million, I’d say he’s doing a great job of R&D.   For full show notes go to jake-jorgovan.com/podcast/077 ... This episode is sponsored by Outbound Creative Outbound Creative helps agencies and consultancies win their dream clients through eye-catching outreach campaigns. Learn more at OutboundCreative.com.  WinYourDreamClients.com

Arnie Malham created a small side venture to help a few clients market beyond just the TV station. That venture ultimately got him fired and quickly became his best and only career option.Without a clue as to how to run a company, Arnie repeatedly “got it wrong” when it came to hiring, firing, and everything else related to building a business. Armed with his belief that different is better than good, outliers are fascinating, and mind-set is everything, Malham persevered. Thanks to hundreds of business books, dozens of patient mentors, and a universe conspiring to help him, Malham stumbled upon a bold, culture-first approach that gave his fledgling company the momentum it needed. cj Advertising grew to become the largest full-service brand-building agency in the country… exclusively for law firms. Malham has since leveraged his cutting-edge culture to launch two other businesses, Legal Intake Professionals and BetterBookClub.com. Malham lives in Nashville with his wife of more than 20 years, two stubborn but awesome teenagers, and his trusted dog Katy. When he's not working to improve the cultures of his three companies, Arnie can be found on his side porch enjoying a decent cigar, an affordable scotch, and an inspiring book (usually all at the same time). Show Highlights: Culture follows leadership.  @amalhamBelieve that everyone else is coming to work for you to be successful. @amalhamUnless you start building culture from day one, you will never be able to execute on the opportunity. @amalhamCulture has allowed our company to withstand the hard times. @amalhamYou must be able to tell your employees what success looks like. @amalhamYour team come in every day and impress your clients. All they want is a workplace that gives them all the tools they need. @amalhamIf you have happy team members, it's impossible not to have happy clients. @amalham Visit Arniemalham.com for more on Arnie, workplace culture, and his book Worth Doing Wrong. The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation's top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!

Founder, Arnie Malham, of CJ Advertising seems to have done everything right while growing his business. He founded his niche advertising agency with the help of others. After proving his worth to his initial clients, they introduced him to other prospective clients within the same industry. He used his private business book collection to start an education movement within his company, which then led to another revenue stream, the Better Book Club. Also, when he hit the 10 million dollar/25 employee mark, instead of getting stuck in mire he joined EO, which helped him to propel his company forward. “Courage is a key component to success”, he says. Arnie shares which books influenced him and his organization in today’s episode.    Key Takeaways: [1:11] Founding and growing CJ Advertising [3:38] Employee education was a struggle until we built software which helps to reward readers [5:50] Changing the mindset of an entire organization [7:54] The importance of recognizing the title of Founder [9:58] You must have courage when struggling to grow your new business [14:31] Live or Die - Jumping over the 10/25 hurdle [15:51] Using pattern recognition to find solutions faster [17:37] Resilience [19:12] The art of letting go [21:26] ‘Now Arnie’ would tell ‘Past Arnie’ to chill   Mentions: CJ Advertising Better Book Club Legal Intake Professionals EO Tipping Point Great By Choice Scaling Up Good to Great Double Double

Today's successful small business culture thrives on learning. Consider the idea that you, the business owner, are the lead educational cultivator among your employees. Under your leadership, you possess a tremendous opportunity to assist your team in expanding their skill sets and improving their productivity. How does this help? The answer is simple: a learning culture makes for stronger employees, organization and ultimately, an enormously positive work environment. And getting it organized and implemented is a lot simpler than you may think. A great example comes from today's guest, Arnie Malham, the founder and president of cj Advertising, who was always in the practice of learning. He was an avid business book reader, and with a proud collection amassed, Arnie brought his books to work for others to borrow and study, ultimately leading to the founding of BetterBookClub.com, an organization designed for those who share his passion for creating a learning culture.

Today's successful small business culture thrives on learning. Consider the idea that you, the business owner, are the lead educational cultivator among your employees. Under your leadership, you possess a tremendous opportunity to assist your team in expanding their skill sets and improving their productivity. How does this help? The answer is simple: a learning culture makes for stronger employees, organization and ultimately, an enormously positive work environment. And getting it organized and implemented is a lot simpler than you may think. A great example comes from today's guest, Arnie Malham, the founder and president of cj Advertising, who was always in the practice of learning. He was an avid business book reader, and with a proud collection amassed, Arnie brought his books to work for others to borrow and study, ultimately leading to the founding of BetterBookClub.com, an organization designed for those who share his passion for creating a learning culture.