Podcasts about scaling up

Many aspiring investors think they need a lot of money, experience, or the perfect market to get started in real estate. Soli Cayetano proves otherwise. In this episode of The Real Wealth Show, Kathy Fettke sits down with Soli to discuss how she bought her first out-of-state rental property while still in college, scaled to 25 units in her first year, raised millions in private capital, and eventually transitioned into boutique hotel investing.   Soli shares the lessons she learned building an out-of-state portfolio, raising private money, partnering with investors, and growing from a $98,000 rental property to multi-million-dollar hospitality projects. Whether you're just getting started or looking to scale your portfolio, this conversation offers practical insights on taking the next step in your investing journey.   Looking for beginner-friendly real estate investing resources? Download our recommended books and guides at www.RealWealth.com/BeginnerBooks.   Timestamps: 00:00 – Intro 01:19 – RealWealth Beginner Books Resource 01:30 – Soli's Beginning in Real Estate 04:30 – Investing Out of State 06:00 – Building an Out-of-State Team 07:40 – 25 Units in One Year & Raising Private Money 09:39 – The First Private Money Deal 11:02 – Private Money Terms Explained 12:05 – Equity Deals & Key Lessons Learned 13:14 – Soli's Money Upbringing 16:00 – Transitioning Into Boutique Hotels 19:30 – Soli's Five-Year Vision 21:00 – Starting Small and Scaling Up 23:17 – Outro   DISCLAIMER The views and opinions expressed in this podcast are provided for informational purposes only, and should not be construed as an offer to buy or sell any securities or to make or consider any investment or course of action. For more information, go to www.RealWealthShow.com.

Power plant water and steam chemistry does not fail in isolation. A mistaken unit, an unused analyzer, an overdesigned pretreatment system, or a misunderstood condensate return problem can ripple across equipment, permits, production, and safety. In this Part 2 conversation with Bradley Buecker of SAMCO Technologies and Buecker Associates, Trace Blackmore continues a practical discussion on the details that shape industrial water decisions. Brad shares field stories from combined cycle plants, package boilers, wastewater permitting, membrane systems, and decades of technical writing.   When Small Errors Become Expensive Problems Brad opens with a story about a wastewater permitting issue where parts per million and parts per billion were confused in a discharge permit. The result was not just a paperwork problem. Once the stricter limits were accepted by regulators, meeting those limits would have required more complex and expensive wastewater treatment equipment. That story is a reminder for water professionals reviewing RFPs, permits, and engineering specifications. Precision matters before a project is built, not after the limits have already been approved. Brad also discusses PFAS with appropriate caution. He does not present himself as a PFAS expert, but he connects the conversation to zero liquid discharge, brine concentrators, crystallizers, and the unresolved question of what happens to solids when contaminants are concentrated rather than discharged.   Membranes, Discharge, and the Changing Water Balance Looking across more than four decades in the industry, Brad points to membranes as one of the major changes in power plant water treatment. He discusses how reverse osmosis extended ion exchange demineralizer run times, and how microfiltration and ultrafiltration improved water quality going to RO systems. However, Brad also makes clear that better pretreatment does not remove every operational question. RO reject remains a substantial discharge stream. Meanwhile, the movement away from once-through cooling toward cooling towers has changed how plants think about water consumption, evaporation, discharge, and resource availability. For professionals managing water in power and industrial systems, the episode reinforces a practical lesson: every improvement has a system-level consequence that must be understood.   The Real Cost of "Lean and Mean" Brad uses the phrase "lean and mean" to describe how some combined cycle plants are staffed. In one example, a plant had a comprehensive online chemistry monitoring system installed, but it had never been turned on because the staff did not have the experience to maintain or interpret it. In another case, a groundwater-based makeup system included seven-layer multimedia filters even though groundwater typically has very few particulates. Brad could not make a categorical conclusion without a full analysis, but the story raises an important question: are we solving the actual water problem, or simply buying equipment? He also shares a case from an organic chemicals plant with four 550 PSI package boilers. The plant returned 80 to 90 percent of its condensate, but total organic carbon levels were far above the ASME recommended limit for that pressure boiler. Foam in the saturated steam samples helped point to carryover into the superheaters, where scale was building up inside the tubes.   Learning, Mentorship, and Leaving the Industry Better Beyond the technical stories, Brad's message is clear: professionals who keep learning are better prepared to make sound decisions. He encourages newer water treaters to study strong water treatment handbooks, talk to experienced people, and physically connect chemistry data to the equipment and processes in the plant. For those nearing retirement, Brad offers a different kind of challenge: pass along what you know while there is still time. He and Trace discuss how sharing experience strengthens the next generation instead of threatening the people who already hold knowledge. The episode closes with a reminder that water is central to manufacturing, power generation, and daily life. Keeping the lights on and protecting water resources both require people who understand the systems behind the scenes. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!   Timestamps  02:16 — Trace introduces Part 2 of his conversation with Bradley Buecker and sets up the continuation of a technical discussion on power plant water and steam chemistry. 04:10 — Trace asks Brad about a case where an engineering firm confused parts per million and parts per billion in wastewater permitting. 05:38 — Brad explains how NPDES discharge permits shape what a new plant must control before construction and operation. 06:35 — Brad describes how some constituents with typical PPM limits were submitted as PPB, creating a much stricter compliance problem. 07:18 — Brad explains why trying to meet unnecessarily low PPB limits can require exotic wastewater treatment equipment. 07:51 — Trace pivots the conversation to PFAS, and Brad responds carefully by acknowledging the importance of the issue while noting that he is not a PFAS expert. 08:34 — Brad connects PFAS concerns to zero liquid discharge, brine concentrators, crystallizers, and the question of what happens to concentrated solids. 11:27 — Brad identifies membranes as one of the major industry changes he has seen across more than four decades. 11:44 — Brad explains how RO systems placed ahead of ion exchange demineralizers extended operating run times in power plant makeup water treatment. 12:35 — Brad notes that membrane systems still create discharge challenges, including substantial RO reject streams. 13:23 — Brad discusses the shift away from once-through cooling and how cooling towers changed the water consumption picture for power plants. 16:14 — Trace asks Brad about the phrase "lean and mean," opening a discussion about staffing, expertise, and hidden operational risk. 17:25 — Brad shares a case where a comprehensive online chemistry monitoring system had never been turned on because the plant lacked the right technical support. 18:31 — Brad describes a groundwater-based makeup system with a seven-layer multimedia filtration setup and raises the question of whether the equipment fit the actual water source. 20:39 — Brad introduces a case involving four 550 PSI package boilers at an organic chemicals plant producing superheated steam for process use. 21:30 — Brad explains that 80 to 90 percent condensate return, high TOC readings, and foaming in saturated steam samples pointed toward carryover into the superheaters. 23:29 — Brad summarizes the risk of cutting too deeply: being lean and mean can cost more in the long run. 23:55 — Brad reflects on the importance of continuous learning and shares his regret about not pursuing a master's program in environmental science. 25:19 — Trace shares his father's advice to leave the industry better than he found it, and Brad connects that idea to sharing safety-critical knowledge. 29:25 — Brad advises newer professionals to learn the basics, study reliable water treatment handbooks, and connect lab work to real plant systems. 35:32 — Brad thanks retiring professionals and encourages them to pass along practical knowledge to younger people while they still have time. 37:23 — Brad explains what people outside the industry should understand about water's role in manufacturing, power generation, and daily life.   Quotes  "Those are very important because if something goes south chemistry-wise at a power plant, you need to know very quickly." "You can be lean and mean, but it can cost you a lot more in the long run." "If you have any ambition or interest at all, continue learning." "If you pass along your information and give younger people a chance to do something, give them some responsibility, it just pays off much more."   Connect with Bradley Buecker  Email: bueckerb@samcotech.com   LinkedIn: https://www.linkedin.com/in/bradley-buecker-705b9021/  Website: Water & Wastewater Treatment Solutions | SAMCO Technologies   Guest Resources Mentioned   US EPA - National Pollutant Discharge Elimination System (NPDES)  Buecker & Associates, LLC - Consulting and Technical Writing  Beware of Flow-Accelerated Corrosion – Brad Buecker, Kiewit Engineering Group  Muck Rack – Brad Buecker Articles    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind  477 Rethinking Power Plant Water and Steam Chemistry with Brad Buecker (Part 1)    Words of Water with James McDonald Today's definition is the standard SI unit for the amount of substance, defined exactly as 6.02214076 x 10^23 elementary entities, such as atoms or molecules.  Can you guess the word or phrase?    2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.     

SOLARCYCLE CEO Suvi Sharma sits down with CleanTechnica CEO Zach Shahan to discuss the fascinating history of the solar market and the next key task for the industry — recycling solar panels. Suvi shares how SOLARCYCLE is helping with that, and how it is working to make the process as green and effective as possible. Suvi's timing has been superb throughout the growth of the solar industry, and it looks like he's nailing it again by developing superb solar panel recycling systems and factories before the market explodes in its demand for them.

SOLARCYCLE CEO Suvi Sharma sits down with CleanTechnica CEO Zach Shahan to discuss the fascinating history of the solar market and the next key task for the industry — recycling solar panels. Suvi shares how SOLARCYCLE is helping with that, and how it is working to make the process as green and effective as possible. Suvi's timing has been superb throughout the growth of the solar industry, and it looks like he's nailing it again by developing superb solar panel recycling systems and factories before the market explodes in its demand for them.

Power plant water and steam chemistry is not a background task. It affects safety, reliability, metallurgy, production, and the decisions plant teams make under pressure. In Part 1 of this conversation, Trace Blackmore, CWT, welcomes Bradley Buecker of SAMCO Technologies and Buecker Associates to examine what happens when familiar assumptions go unchallenged. Safety Comes First in High-Energy Systems Bradley begins with the lesson that has shaped decades of his work: safety. Power and industrial systems involve heat, flow, moving equipment, chemicals, confined spaces, lockout/tagout requirements, and PPE decisions that cannot be treated casually. That safety lens carries directly into the discussion of flow accelerated corrosion, or FAC. Bradley explains how older thinking around removing all oxygen from high-pressure steam generation systems helped shape all-volatile treatment reducing programs. However, research following a catastrophic 1986 feedwater line failure showed that chemistry, flow conditions, pH, temperature, and piping geometry can combine to thin protective oxide layers on carbon steel. "Water is Water" Is a Risky Mindset Trace and Bradley then challenge one of the most expensive assumptions in industrial plants: "water is water." Bradley explains why boiler makeup treatment, softener performance, hardness control, and operating discipline deserve attention before failures appear. Low-pressure and intermediate-pressure boilers may tolerate a range of dissolved solids, but hardness remains a serious threat. Calcium and magnesium can form calcium carbonate scale in hot boiler environments, especially when softeners are poorly maintained, overrun, or bypassed to keep production moving. Bradley shares examples where short-term operating decisions led to tube failures, re-tubing, hydrogen damage, and costly downtime. Layup, Stainless Steel, and Data Before Assumptions The conversation also covers proper layup, oxygen and moisture corrosion, nitrogen capping, dehumidified air, vapor phase corrosion inhibitors, and why idle systems need a plan. Bradley reminds listeners that protecting the boiler is not enough; condensers, low-pressure turbines, and other surfaces also matter. Finally, Bradley discusses stainless steel selection and why 304L or 316L should never be treated as a universal cure for corrosion. Chlorides, deposits, cycling in cooling towers, and pitting risk all need to be evaluated before materials decisions become expensive lessons. His closed cooling water case history reinforces the same principle: do not clean, treat, or specify based on assumption. Get the data first. Good water treatment decisions protect people, equipment, and production. This conversation is a reminder that experience matters, but so does the willingness to ask questions, challenge old habits, and reach out before a problem becomes a failure. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:30 — Trace opens the episode by thanking listeners for encouraging him to share more personal reflections, showing how audience feedback shapes the podcast. 04:50 — Trace highlights upcoming industry events, including ACE26 and The Water Expo, and reminds water professionals to use the Scaling UP! H2O events section for career and networking opportunities. 07:10 — James McDonald presents Words of Water, defining the mole and keeping technical learning approachable for industrial water professionals. 09:10 — Trace welcomes Bradley Buecker of SAMCO Technologies and Buecker Associates as his lab partner for the episode. 10:00 — Bradley summarizes his career across coal-fired utilities, water treatment, steam generation chemistry, air emissions control, engineering firms, and water treatment companies. 11:30 — Bradley identifies safety as the most important lesson from his career, emphasizing PPE, lockout/tagout, confined spaces, chemicals, and high-energy systems. 12:50 — Bradley challenges the phrase "that's the way we've always done it," pointing to changes in membrane technologies, high-pressure steam chemistry, and cooling water treatment. 13:50 — Bradley introduces two major concerns: flow accelerated corrosion and the dangerous assumption that "water is water." 15:10 — Bradley explains the historical focus on removing oxygen from high-pressure steam systems using mechanical deaerators and reducing agents. 16:10 — Bradley describes the 1986 nuclear plant feedwater line failure that killed four personnel and intensified research into FAC. 18:50 — Bradley explains how AVTR chemistry, flow conditions, fittings, pH, and temperature can thin protective oxide layers and lead to catastrophic failure. 20:20 — Bradley discusses how high-purity feedwater with a small amount of dissolved oxygen can form a denser oxide layer that protects carbon steel from FAC. 23:50 — Bradley compares oxygen scavengers, including sulfite, hydrazine, carbohydrazide, DHA, and methyl ethyl ketoxime, and explains where their use differs. 26:50 — Trace and Bradley unpack why "water is water" often means water is treated as the last priority instead of the first. 28:10 — Bradley explains why sodium softening, hardness control, and boiler makeup treatment are essential for low- and intermediate-pressure boilers. 31:00 — Bradley shares examples of softener bypass decisions that can lead to boiler damage, tube failures, re-tubing, and costly downtime. 36:50 — Bradley explains why layup matters, especially when water cools, air enters, and localized corrosion develops inside idle equipment. 42:00 — Bradley warns that stainless steel is not a cure-all and explains how chloride concentration and pitting risk affect 304L and 316L applications. 45:50 — Bradley shares a closed cooling water case history where black material was assumed to be iron but turned out to be bitumen from an unsuitable pipe liner. 51:00 — Bradley stresses the need for data before action, explaining how an incorrect cleaning assumption could have compounded a seven-figure materials mistake. 52:50 — Trace and Bradley discuss the value of experience and why younger professionals should seek training, conferences, vendors, and technical networks. 54:20 — Bradley speaks to the importance of mentorship as experienced professionals retire and critical industry knowledge risks being lost. 59:40 — Trace closes Part 1 and previews Part 2, which will continue the conversation on oxygen scavengers, pretreatment stories, and Bradley's career. Connect with Bradley Buecker Email: bueckerb@samcotech.com   LinkedIn: https://www.linkedin.com/in/bradley-buecker-705b9021/     Guest Resources Mentioned   ASME CRTD 34 / ASME Consensus document Barry Dooley – "Flow-Accelerated Corrosion in Fossil and Combined Cycle/HRSG Plants" IAPWS Technical Guidance Document – Volatile Treatments   Brad Buecker's HRSG issues: Reemphasizing the importance of flow-accelerated corrosion control – Part 1  Industrial water and steam treatment will be important for a long time Part 1    The importance of industrial water and steam treatment, Part 2  The importance of industrial water and steam treatment, Part 3 The importance of industrial water and steam treatment, Part 4  The importance of industrial water and steam treatment, Part 4.5 The importance of industrial water and steam treatment, Part 5  The importance of industrial water and steam treatment, Part 6  The importance of industrial water and steam treatment, Part 7 Surry Unit 2 feedwater line rupture documentation   Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind   Words of Water with James McDonald Today's definition is the standard SI unit for the amount of substance, defined exactly as 6.02214076 x 10^23 elementary entities, such as atoms or molecules.  Can you guess the word or phrase?    2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE. 

The World Health Organisation has sent six tonnes of medical supplies to the Democratic Republic of Congo as it continues to sound the alarm over the scale of the Ebola outbreak in central Africa. We hear why the authorities are battling against the widespread local belief that symptoms are caused not by the Ebola virus, but witchcraft.Also, a look ahead to today's primary contests in the United States with Kentucky becoming the most expensive race ever, and the former President of Honduras, Juan Orlando Hernandez, tells our correspondent why he believes he was the victim of “lawfare” and “a witch-hunt” by a vindictive Biden Administration.(Photo: Fatima Tafida, the Regional Supply Chain Lead for Emergencies at the World Health Organization's (WHO) Regional Office for Africa pastes stickers on shipment pallets as the WHO mobilises 4.7 tonnes of essential medical supplies and emergency kits to support the affected regions in response to the Ebola outbreak in the Democratic Republic of Congo, 18 May, 2026. Credit: World Health Organization/Handout /Reuters)

 Communication shapes how teams learn, respond, correct, and build trust. Trace Blackmore, CWT welcomes returning guest Paule Genest, Director, Sales and ESG (Environment, Social and Governance) Water and Energy TGWT / The Tannin Guys for a conversation on positive communication, temperaments, the WOW Effect, and how water professionals can use words with more clarity and care.    Communication With a Positive Impact  Paule reframes positive communication as communication with a positive impact. The goal is not fake positivity or polished language. The goal is to use the right words, tone, timing, and listening habits to create better emotional and relational outcomes.  That distinction matters in technical environments. Teams may say they want innovation, accountability, safety, or trust, but unclear or defensive communication can unintentionally create the opposite result. Paule reminds listeners that communication is not optional. It is operational.    Listening, Temperaments, and Shared Definitions  Trace and Paule revisit the temperament framework made familiar to Scaling UP! Nation through Kathleen Edelman's past appearances. Paule identifies herself as a "yellow," while Trace identifies as a "red," creating a useful example of how different communication styles can either complement or frustrate one another.  They also discuss why listening is more than waiting to respond. Paule encourages listeners to pay attention to words, nonverbal cues, context, environment, and emotion. She also emphasizes the importance of shared definitions. A word like "innovation," "courage," or "accountability" may not mean the same thing to every person in the room.    The Fizz Factor  Paule introduces the idea of "just enough fizz" in communication. Fizz is the energy, care, authenticity, and clarity that makes communication feel alive without becoming fake, overwhelming, or unclear.  Too little fizz can make communication flat. Too much can create noise. The professional challenge is learning how much energy, directness, empathy, and clarity the person and the situation require.    When Communication Gets Difficult  The conversation also addresses harder moments: tension in meetings, emotional escalation, apologies, safety corrections, and urgent technical situations. Paule encourages professionals to pause, breathe, validate, and revisit conversations when needed.  In a boiler room or safety-critical setting, direct communication may be necessary immediately. However, Trace and Paule agree that teams can still return later to review what happened, protect the relationship, and improve the system.  Better communication does not remove difficulty from technical work. It helps professionals handle difficulty with more clarity, humility, and purpose.  Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps  01:17 — Trace shares information about the Global 6K for Water and invites listeners to participate on Saturday, May 16. 02:20 — Trace introduces the episode topic: why clear, positive communication matters during busy seasons filled with projects, audits, customer calls, emails, and coordination. 03:28 — Words of Water with James McDonald 05:03 — Trace encourages listeners to visit the Scaling UP! H2O events page and highlights the 2026 Environment Systems Research Institute Conference in San Diego, California, July 13–17. 06:33 — Trace previews Legionella Awareness Month in August and explains why the podcast dedicates the month to Legionella, waterborne pathogens, expert interviews, and industry education. 08:29 — Trace introduces Industrial Water Week, taking place October 5–9, with daily themes for pretreatment, boilers, cooling, wastewater, and careers. 09:45 — Trace announces the return of Detective H2O during Industrial Water Week and reminds listeners why the week is designed to celebrate the industrial water treatment profession. 10:42 — Trace sets up the main interview by identifying miscommunication as a common professional challenge and introducing the need for better communication. 11:17 — Trace welcomes returning guest Paule Genest of TGWT Clean Technologies Inc. and references her previous appearances on Episode 192 and Episode 380 12:31 — Paule shares what she has been focused on since her last appearance, including growing relationships, improving communication, and supporting the water technologies community. 13:47 — Paule discusses her podcast-style work with power engineers and boiler operators, created to bring visibility to professionals who are often overlooked. 14:40 — Paule shares her work as an adjunct teacher at the University of Montreal, where her class on social responsibility and PR has become a required course. 15:23 — Paule talks about the Women of Water community, mentoring Abigail Coquette, and the value of documenting mentorship experiences for future learning. 16:05 — Trace reflects on an AWT Colorado Springs panel with baby boomers, Gen X, millennials, and Gen Z, showing how different generations respond to the same communication questions. 17:01 — Paule explains how she has learned to organize her communication around the listener and the message she wants them to take away. 18:30 — Trace introduces temperaments, with Paule identifying as yellow and Trace identifying as red, and connects the discussion to Kathleen Edelman's communication work. 19:31 — Trace explains why communication should be shaped for the recipient, using his Gen Z son and punctuation in text messages as an example. 19:54 — Paule explains that positive communication is not simply the opposite of negative communication, but a way of choosing words that influence emotional and relational outcomes. 21:40 — Paule emphasizes listening as an art and encourages professionals to pay attention to words, nonverbal cues, context, environment, and emotion. 22:43 — Paule explains why shared definitions matter, using "innovation" as an example of a word that may mean different things to different people. 23:54 — Paule discusses how people bring past experiences into present conversations and references I'm Okay, You're Okay and the child, parent, and adult framework. 26:00 — Trace asks Paule to explain her idea of "just enough fizz" in communication. 26:09 — Paule defines fizz as the energy, care, authenticity, vulnerability, and positive impact that help communication become more effective. 28:14 — Paule introduces the Fizz Factor Quiz and walks Trace through possible responses when tension rises in a team meeting. 29:29 — Paule compares communication styles to still water, espresso, sparkling water, and kombucha, helping listeners visualize different ways people show up in conversation. 30:30 — Paule explains the importance of speaking truth with empathy, checking tone and timing, and acknowledging how a message is received. 31:40 — Trace shares the example of a communication stick, where one person speaks until the other can accurately reflect what was said. 34:07 — Paule explains how to step back during emotional conversations by breathing, noticing physical cues, and returning to a listening mode. 37:10 — Paule reframes positive communication as "communication with a positive impact," focusing on the outcome it creates for both parties. 40:02 — Trace explains the three-part apology: acknowledging what happened, connecting with how it affected the other person, and asking how to make it right. 41:01 — Paule connects social responsibility with communication and explains why the outcome needs to be positive for both parties in a dialogue. 42:11 — Paule describes the communication model of speaker, listener, message, environment, noise, context, and feedback. 45:21 — After the sponsor break, Trace explains a question he uses when communication does not land as intended: "What did you just hear me say?" 45:55 — Paule suggests rating meetings and conversations by asking what each person felt, understood, and took away. 46:34 — Trace asks how communication changes in urgent safety situations, such as a boiler room issue that could lead to equipment failure or injury. 46:59 — Paule explains that direct safety communication may be necessary in the moment, but the team should revisit the conversation later to learn and preserve the relationship. 48:37 — Trace returns to the idea of "just enough fizz" and asks how to know whether the fizz is for the speaker, the listener, or the situation. 48:53 — Paule explains that fizz should respect both people, the situation, and the communication style of the other party. 50:47 — Paule shares how Melanie helped her realize that poetic communication still needs a clear action or outcome. 53:06 — Paule introduces Mathieu Laferrière's Feel, Know, Do approach as a practical structure for communication and email writing. 55:43 — Trace asks whether fizz works in email, where tone, facial expression, and visual cues are missing. 56:07 — Paule explains how to adapt the Feel, Know, Do structure for different temperaments, especially when writing to more direct communicators. 57:08 — Paule encourages listeners to ask people how they prefer to communicate, whether by email, text, Messenger, or another channel. 58:31 — Trace raises a practical technical example, asking whether fizz matters when simply reporting that a pump was out of prime. 58:54 — Paule explains that fizz is part of the experience and can still be present in technical updates through clarity, usefulness, and a human touch. 01:00:38 — Trace shares advice he received early in podcasting: it is okay to be impressed, but you have to be involved. 01:02:33 — Paule summarizes her key message: positive communication is not optional, it is operational. 01:03:15 — Paule begins the lightning round by creating a friendship holiday centered on writing a letter to yourself and to a friend. 01:04:52 — Paule shares her mantra, "Life is fragile," and connects it to people, the environment, Mother Nature, and water. 01:06:50 — Paule explains why she wishes more people understood the importance of boiler operators and power engineers. 01:10:21 — Trace summarizes the main lesson from the conversation: positive communication requires intentionally chosen words that help the other person understand the message. 01:11:16 — Trace explains how past experiences can shape miscommunication and why choosing words carefully can remove some of the "gray" in communication. 01:12:07 — Trace reflects on generational communication differences and encourages listeners to give others more grace.   Quotes "Be calm. Make sure your antennas are open and grab whatever is happening with the words, but also the nonverbal communication, the context, the environment."  "I would like to say that communication is not optional. It's operational."  "To be clear and check you know on our tone and timing, I've had to learn about my timing this year in hard ways."  "don't let kindness cloud the core message."    Connect with Paule Genest Phone: (514) 703-4317  Email: pgenest@tgwt.com  Website: TGWT: About | LinkedIn  LinkedIn: Paule (Paula) Genest, PRP, APR, Fellow CPRS, MCPRS | LinkedIn    Guest Resources Mentioned   The Gifts of Imperfect Parenting: Raising Children with Courage, Compassion, and Connection by Brené Brown PhD LMSW   Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone (Author), Sheila Heen (Author)   I'm OK--You're OK: The Pioneering and Bestselling Self-Help Guide by Thomas Harris   Paule-Cast     Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind   192 The One With The Best Marketing Expert In The Water Treatment Industry  380 The WOW Effect: Women Leading Transformation in the Water Industry  117 The One With Temperament Expert, Kathleen Edelman   179 Another One that Teaches Us to Communicate Better with Others  281 The One About The Power of Kindness    Words of Water with James McDonald Today's definition is an electrochemical form of corrosion that occurs when two dissimilar metals are in electrical contact with each other in the presence of an electrolyte. Can you guess the word or phrase?    2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE. 

Erika Gangsei has run the interpretive media team at SFMOMA for nearly two decades, and for 15 of those years she's been quietly building one of the most coherent game-based programming initiatives inside any major cultural institution in the country.In this conversation, we get into the origins of Play SFMOMA, which launched in 2011, before games as an art form had any real institutional legitimacy, and what it actually took to sustain a program built on deliberate experimentation rather than proven outcomes. Erika talks about the decision to treat game designers the way SFMOMA treats sound artists and filmmakers: as essential creative collaborators, not afterthoughts. She makes a sharp distinction between gamification (which museums were chasing then, and still are) and authentic game-based programming — and explains why that difference matters for visitors.We also talk about the institutional immune system. Erika uses the phrase literally: museums have white blood cells that attack unfamiliar things, and Play SFMOMA has spent 15 years slowly inoculating SFMOMA to interactivity. That means running an AR game jam knowing none of the prototypes would go into production, because the goal was to socialize the idea internally, not ship a product.Other topics: why interpretive departments may actually be a better entry point for games than curatorial, the case for analog and paper-based work in a screen-fatigued world, what it means when a founder-driven program finally becomes an entity unto itself, and the LARPocracy research project—an EU Horizon-funded study using Nordic LARP as a model for deliberative democracy.This one is essential listening if you're inside an institution trying to build something with games and doing it without a clear mandate from above.(00:00) - Meet Erika and Play (01:08) - Broadway Trip Catch Up (03:19) - Origin Story to SFMOMA (08:14) - Why Play SFMOMA Started (13:38) - Where Games Belong (29:01) - Analog Play and Fatigue (34:48) - Scaling Up and Larpocracy For more insights, signup for my newsletter.Jamin Warren founded Gameplayarts, an advisory that helps museums and cultural organizations engage with the world of gaming. He provides them with the research, strategy, and execution they need to reach gamers for the first–or millionth–time. Gameplayarts' past and present clients organizations like MoMA, the Getty Research Institute, Tribeca Enterprises, and PBS.

In this episode, worker-owner Monica Ponce of Love is Love Cooperative Farm shares how they strategize over scaling up their farming operation as a cooperative.    Subscribe for more content on sustainable farming, market farming tips, and business insights!   Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower:  Instagram  Instagram Listen to other podcasts on the Modern Grower Podcast Network:  Carrot Cashflow  Farm Small Farm Smart  Farm Small Farm Smart Daily  The Growing Microgreens Podcast  The Urban Farmer Podcast  The Rookie Farmer Podcast  In Search of Soil Podcast Check out Diego's books:  Sell Everything You Grow on Amazon   Ready Farmer One on Amazon **** Modern Grower and Diego Footer participate in the Amazon Services LLC. Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

A boiler failure can create pressure quickly: production is down, emotions are high, and the water treater may be the first person blamed. Cheryl Heiser of TGWT Clean Technologies Inc. joins Trace Blackmore, CWT, to walk through a more disciplined way to evaluate boiler issues by looking beyond chemistry alone.     Why Boiler Failures Need a Broader Lens  Cheryl brings field experience from the OEM boiler side, conventional water treatment, and purified tannin boiler treatment. Her perspective is rooted in the idea that no two boilers are the same. Design, operating conditions, fuel, history, circulation, steam separation, and customer practices all influence how a boiler behaves.  She explains the premise of her AWT paper: helping water treaters avoid being immediately blamed when boiler tube failures occur. In her case study, two twin HRSG units were producing 100,000 pounds per hour of steam each, with superheaters operating at 600 PSI and 750 degrees Fahrenheit. The failures did not point to a simple water treatment explanation. Instead, the investigation involved steam drum internals, carryover, tube geometry, circulation concerns, and normal operating water level.    What to Look for Inside the Boiler  Cheryl emphasizes inspection discipline. Take photos, use a borescope when available, enter the boiler when safe and possible, and look for patterns in deposits, discoloration, distortion, turbulence, uneven circulation, and steam drum staining. She also explains why orientation matters. A photo that makes sense during the inspection may be difficult to interpret later unless the location and direction are clearly identified.  Deposit analysis and metallurgical analysis can also help determine whether a failure is connected to deposits, material factors, overheating, combustion-side issues, or other mechanical contributors. The key is to understand the boiler as a system, not as a black box.    Trust, Documentation, and Customer Communication  When a boiler is down, the relationship with the customer matters as much as the technical investigation. Cheryl encourages water professionals to guide customers toward an investigative approach instead of a defensive reaction. That means asking better questions, understanding what relies on the steam, knowing the customer's priorities, and reassuring them that the goal is to find the root cause.  Trace closes the conversation by reinforcing the importance of documentation. Service reports protect the customer, the boiler, and the water treater. When recommendations are made, they need to be written down, repeated when necessary, and tied back to the operational risks they are meant to prevent.  Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!     Timestamps  02:31 — Trace Blackmore shares guidance for Certified Water Technologists on staying ahead of CEU requirements, preparing through CWT Prep, using AWT technical training for verified CEUs, taking the first step toward certification, and creating accountability around professional goals  08:01 — Trace introduces the episode's boiler troubleshooting theme, explaining that no two boilers are the same because design, operating conditions, fuel, history, and system "personality" can all affect how problems show up  08:38 — Words of Water with James McDonald  10:13 — Upcoming Events for Water Treatment Professionals  12:04 — Interview with Cheryl Heiser, International Business Development Manager, Tannin Guys Network, TGWT: Trace welcomes Cheryl and references her recent AWT conference paper on boiler failures.  12:38 — Cheryl shares her career path from field work with Babcock and Wilcox to conventional water treatment and purified tannin boiler treatment.  13:43 — Cheryl explains how her boiler background led naturally into water treatment through her interest in fireside conditions, water-side chemistry, and boiler metallurgy.  14:32 — Cheryl describes starting in boilers during an engineering internship in northern Alberta, where she worked around major boiler inspections, shutdowns, NDE inspectors, and boiler specialists.  16:46 — Cheryl explains why she wrote and presented an AWT paper: to help water treaters understand boiler failures from a physical and mechanical perspective, not only from a water treatment perspective.  17:38 — Cheryl outlines the premise of her paper: boiler tube failures may involve operating conditions, operator practices, design issues, circulation problems, overheating, or carryover, not only water chemistry.  19:32 — Cheryl explains why distinguishing between water-cooled tubes and steam-cooled tubes matters when evaluating boiler operating conditions and failure locations.  19:57 — Cheryl discusses superheater tube failures in the case study and explains how carryover from the steam drum contributed to deposits on the hottest part of the superheater.  20:52 — Cheryl describes generating bank tube failures related to tube geometry, low slope, flow stalling, repeated wetting and drying, magnetite behavior, and thinning.  22:17 — Cheryl explains how the normal operating water level in the steam drum made the generating bank issue worse because the top row of tubes was not fully flooded.  23:06 — Cheryl shares how to begin a boiler failure investigation by asking detailed questions about operation, combustion, water treatment, controls, mechanical conditions, leaks, and the customer's immediate priorities.  24:40 — Cheryl emphasizes inspection tools and practices, including photos, borescopes, entering the boiler, when possible, deposit analysis, and metallurgical analysis  27:16 — Cheryl explains how to keep inspection photos useful by labeling locations and capturing orientation, such as fire end, cold end, right side, left side, north end, or south end  29:27 — Cheryl identifies specific inspection clues in a steam drum, including water line stains, turbulence, uneven circulation, leaking internals, deposits, and deposit patterns  33:20 — Cheryl discusses how stress, downtime, and customer trust affect boiler failure investigations and why water treaters should guide an investigative approach rather than a reaction  37:40 — Cheryl discusses her AWT committee involvement, including Women on Water and the Boiler Committee, and how those roles support networking, confidence-building, technical contribution, and industry learning  41:40 — Cheryl recommends practical ways to learn boiler systems: trace lines, understand steam use, observe furnace viewports, note sight glass levels, and ask new questions during service visits  43:02 — Cheryl recommends the Babcock and Wilcox Steam book as a major boiler reference and encourages water professionals to understand combustion-side factors that can affect water-side problems 49:17 — Trace closes the episode by reinforcing better troubleshooting through structured questions, careful documentation, service reports, and a willingness to work with customers on root cause rather than defaulting to blame    Quotes  "And if you know enough about your boiler, you can help the customer find other reasons for failures other than just saying, well, it must be the water chemistry, it must be the water treatment."  "You have to ask a lot of questions."  "That's really the basis of a good investigative process."  "First and foremost, always take lots of photos."   "The more you can inspect, the better, even if at first it doesn't seem like that area might be related to the failure or the issue."  "This is where you can help them keep an open mind, guide an investigative approach rather than a reaction."   "But just knowing your customer's system and their priorities is really key."   "I wish more people understood how critical steam boilers are in manufacturing, food production, power generation, heating, and so many other things."   "So, whenever you mention something to a customer, get in the habit of writing that down in the service report."    Connect with Cheryl Heiser  Phone: (613) 277-7804  Email: cheiser@tgwt.com  Website: https://www.tgwt.com/  LinkedIn: https://www.linkedin.com/in/cheryl-heiser-02529373/     Guest Resources Mentioned   Gravitas: The 8 Strengths That Redefine Confidence by Lisa Sun   She Thinks Like a Boss: Leadership: 9 Essential Skills for New Female Leaders in Business and the Workplace by Jemma Roedel   Lean In: Women, Work, and the Will to Lead by Sheryl Sandberg   STEAM/its generation and use (42nd Edition)  Mechanical vs Chemical Reasons for Water Tube Boiler Failures's Technical Paper  Bobcock & Wilcox's Finding the Root Cause of Boiler Tube Failures   Bobcock & Wilcox's The Importance of Boiler Water and Steam Chemistry Chapter 14 - Boiler System Failures    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind   Words of Water with James McDonald   Today's definition is an expression that describes the terminal settling velocity of small, spherical particles falling through a fluid under laminar-flow conditions, based on the balance of gravitational, buoyant, and viscous drag forces. Can you guess the word or phrase?     2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE. 

On April 18th, hundreds of tenants gathered inside a school cafeteria to help shape Toronto's first city-wide tenant's union – the TTU. There were elections, robust policy discussions and plenty of stories from tenants. Blueprints of Disruption was there to capture it all, and provide analysis afterwards.On-scene interviews from inside the Toronto Tenant Union's founding Convention start off with Ricardo Tranjan, housing policy expert and author of The Tenant Class. Tranjan talks about his expectations for the day, and his excitement at the prospect of “taking another step” towards building the tenant class consciousness he wrote about in his book.There are also interviews with tenant organizers from different buildings across the city – including Jerry and Steve from 240 Markland. They talk about their saga with an REIT buying their building, applying for five consecutive above-guideline rent increases (AGIs) and trying to push legacy tenants out of the building.We also interview Bridgette, a resident of the Caseway building – outside of which convention participants rallied after the day's more official proceedings. She talks about why its been such a battle with their landlord, and how she felt about being a part of something bigger.Organizers of the event, and leaders within the ‘parent' organizations of the TTU also took time to speak with Santiago and Jessa as things wrapped up.Aniket Kali, formerly of Climate Justice Toronto, and Bruno Dobrusin of YSW Tenants Union talk about their new roles (both elected during the Convention), the scaling up of their models, and their vision for the TTU in the years to come.Hosted and Produced by: Jessa McLean and Santiago Helou QuinteroCall to Action: Sign up for TTU Orientation on May 9th, 2026Related Episodes: Blueprints of a Rent Strike (July 2023) Shifting Gears: Climate Justice Toronto (Sept 2024) CJTO on their decision to transition towards tenant organizing as a means to fight climate change.We also have a TENANT POWER PLAYLIST with more stories of neighbours organizing.More Resources: Can the new Toronto Tenant Union change the tired housing debate? – Ricardo Tranjan for Canadian DimensionWho Controls Toronto? The People or Developers? - ACORN ReportHamilton moves to strengthen renoviction bylaw - via CBCRent Strikes! - The Grind MagazineCanada: How Tenants Fought Back- via Progressive InternationalAll of our content is free - made possible by the generous sponsorships of our Patrons. If you would like to support our work through monthly contributions: PatreonFollow us on Instagram or on Bluesky

Authority requires more than expertise. It demands intentional delegation and the courage to stop doing everything yourself. This episode of the Influential Voices of Authority Podcast features host Erik K. Johnson and guest Louis Swart, a serial entrepreneur who has mastered the art of leveraging teams and systems to scale businesses and build undeniable authority in any niche.   Important Links: Louis' free guide: 150 Things You Can Delegate Today: http://www.PodcastTalentCoach.com/delegate Explore Louis' services and agency: ironbrij.com.au Connect with Louis Swart: Facebook: https://www.facebook.com/louistswart Instagram: https://www.instagram.com/coachlouistswart LinkedIn: https://www.linkedin.com/in/coachlouisswart/ Book your Podcast Authority Audit with Erik: https://podcasttalentcoach.com/coaching   Subscribe to the podcast: Apple Podcasts: http://www.PodcastTalentCoach.com/apple Spotify: http://www.PodcastTalentCoach.com/spotify Website: http://www.PodcastTalentCoach.com/podcasts   Episode Segments: 00:09 "How to Get Noticed and Build Authority" 01:10 "Grow Your Authority with Podcast Appearances" 02:45 "Overcoming the Little Voice and Imposter Syndrome" 03:16 "Start Small and Grow Your Confidence" 04:36 "From Mouse Business to Plumbing Empire" 07:09 "The Harsh Reality of Doing Everything Yourself" 08:54 "Scaling Up to a Multi-Million Dollar Exit" 12:52 "Coaches' Biggest Challenge: Doing It All Alone" 13:27 "The 2,000 Hour Rule: Valuing Your Time" 15:41 "Delegating for Exponential Growth" 17:49 "The Gut Punch of Business Reality" 21:04 "Testing Offers and Letting the Market Decide" 22:09 "How Solopreneurs Can Start Delegating" 24:00 "Agency vs. DIY: Pitfalls in Hiring Help" 27:30 "3 Essential Delegation Strategies for Success" 31:28 "Success Story: Freeing Up Headspace for Growth" 34:54 "Why Visibility Is Non-Negotiable" 36:09 "Strangers Who Feel Like Friends: The Authority Effect" 37:30 "150 Things You Can Delegate—Free Resource" 38:44 "If I Started Over: Lessons in Testing and Sales" 40:08 "Why Selling Is Service" 41:35 "Access to Instant Team Resources" 42:37 "How to Connect with Lou and Take Action" 51:21 "Supporting Healthcare Authorities: Erik's Mission"   Key Takeaways: - Why Authority Requires Delegation Louis and Erik unwrap the damaging myth that solopreneurs should do it all themselves. True authority comes when you focus on what only you can do and delegate the rest.   - From Struggling Owner to Systemized Success Louis shares how failing to delegate destroyed the value of his first business, while embracing systems and teams produced a multi-million dollar exit the second time around.   - 3 Simple Delegation Habits Louis' practical strategies to vet, communicate with, and empower virtual assistants.   - The Competitive Edge: Podcast Interviews Visibility through interviews not only builds instant credibility but provides endless social content to multiply your reach, and curb imposter syndrome.   - Let the Market Decide: Test and Iterate Stop guessing. Launch, test, and double down on what your clients will actually pay for.   - Free Your Headspace Clients who delegate find more clarity, creativity, and revenue. Louis' framework shows how to systemize your business and finally become the public face of your brand.   Episode Highlights: The emotional impact of learning your business is worthless if you don't delegate Why working only in your business means nobody wants to buy it How to ensure virtual assistants deliver results without overwhelm or culture clash The power of social proof: leveraging podcast appearances and "starstruck" moments Setting a true hourly value for your leadership, and avoiding $10 tasks Why testing different markets beats gut feelings or friends' opinions   Resources: Get Louis' free guide: 150 Things You Can Delegate Today: http://www.PodcastTalentCoach.com/delegate Explore Louis' services and agency: ironbrij.com.au Connect with Louis Swart: Facebook: https://www.facebook.com/louistswart Instagram: https://www.instagram.com/coachlouistswart LinkedIn: https://www.linkedin.com/in/coachlouisswart/   Ready to strategically grow your podcast authority? Book your Podcast Authority Audit with Erik: https://podcasttalentcoach.com/coaching   Next Week: Next week Erik sits down with Dr. Paul Etchison, a dentist who turned his podcast into the engine behind a million-dollar coaching business. You'll discover how he transforms cold leads into a steady stream of high-value, ready-to-buy clients.   PODCAST AUTHORITY AUDIT You've published the episodes. You've stayed consistent. You know your content is good. And yet… You're not being seen as the authority in your niche Your podcast isn't creating the level of influence or opportunity you expected People listen—but they don't take action And you sound professional… but not unforgettable The truth? Consistency alone doesn't create authority. Intentional leadership does. Are you ready to turn your podcast into an authority engine and not just more content? Would you like to move from best-kept secret to recognized authority? Let me audit your podcast and find the gaps. Go to www.PodcastTalentCoach.com/coaching, click the button and apply to have a chat with me. We will uncover your authority positioning problem, develop your plan to succeed, and see how I can help and support you to achieve your podcast goals. Get your Podcast Authority Audit at www.PodcastTalentCoach.com/coaching.

  Every career in industrial water treatment is shaped by decisions, mentors, credentials, systems, and the willingness to keep learning. In this special mailbag-style episode, Trace Blackmore, CWT, answers questions from the Scaling UP! Nation about how he entered water treatment, why he started the podcast, what professional credentials have meant to him, and what he is still working to improve. This conversation gives water professionals a practical look at the habits behind a long career in the industry: getting involved early, documenting customer conversations, building strong teams, using repeatable processes, and staying open to new tools like AI. From Family Influence to a Career in Water Treatment Trace shares that his start in water treatment came through his father, who brought him along to accounts after school. His early memories include watching test results change color, learning around hospital accounts, and seeing how water treatment decisions were made in the field. Before entering water treatment full-time, Trace worked in financial services and received strong sales training. However, he realized he was not enjoying the work. His father invited him to become a service technician, which led to a career path that combined technical problem-solving, customer service, sales, and a deep appreciation for the industrial water community. Why Credentials, Associations, and Documentation Matter Trace explains why the Certified Water Technologist credential remains one of the professional accomplishments he values most. He also discusses his LEED GA and LEED AP credentials, his time as a former president of the Association of Water Technologies, and his training as a master facilitator. For professionals building their own careers, the larger lesson is clear: credentials, online presence, and association involvement can shape how customers and peers understand your expertise. Trace also emphasizes the importance of documenting conversations, decisions, and recommendations so teams and customers have a clear record when issues arise. The Podcast, Rising Tide Mastermind, and Raising the Industry Bar Trace reflects on launching the Scaling UP! H2O Podcast in 2017 after encouragement from Charlie Cicchetti and Conor Parrish. What began as a monthly podcast eventually became a weekly resource with structured processes, procedures, and a growing audience of water professionals. He also discusses the honor of having Scaling UP! H2O recognized as the official podcast of the Association of Water Technologies, as well as the creation of Rising Tide Mastermind, which now includes 76 members across 7 groups. Both platforms reflect the same goal: creating spaces where industrial water professionals can learn, connect, and improve together. Technology, AI, and the Next Phase of Learning When asked about the biggest change in the industry, Trace points to data collection, remote monitoring, the Internet of Things, and AI. He remembers a time when system information required an on-site visit. Today, water professionals can review controller data, reports, and trends before arriving in the field. Trace also shares how his Doctor of Business Administration program is changing the way he thinks about research, learning, and long-term growth. His 2026 goals include continuing that academic work, strengthening the podcast's educational value, and giving family and personal commitments proper space on the calendar. This episode is not only a personal reflection. It is a reminder that long-term success in water treatment depends on learning, relationships, systems, and the willingness to keep improving. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps  02:35 — Trace opens the episode with a May update and connects the season to a practical cooling tower challenge: pollen in Southern systems. 04:30 — Trace explains why this episode is different: Scaling UP! Nation asked for more personal stories and career reflections from him. 06:50 — Trace highlights the 6th Annual Oilfield Water Markets Conference and shares the Scaling UP! H2O listener discount code. 08:00 — Trace mentions the International Water Association Leading Edge Conference on Water and Wastewater Technologies in Houston. 08:50 — Trace points healthcare-focused water professionals toward ASHE's Healthcare Facilities Innovation Conference in Minneapolis. 09:50 — James McDonald presents a new Words of Water definition focused on wet bulb temperature and cooling tower performance. 11:20 — Trace explains why receiving compliments used to be difficult and how mentorship helped him respond with more respect and gratitude. 13:50 — Trace answers how he got started in water treatment through his father, field visits, testing, and early exposure to accounts. 15:50 — Trace describes leaving financial services, joining his father's company as a service technician, and finding work he genuinely enjoyed. 18:20 — Trace explains the credentials behind his name, beginning with the Certified Water Technologist designation. 20:25 — Trace discusses LEED GA and LEED AP credentials and how they helped him communicate with commercial building owners. 23:00 — Trace shares why his AWT leadership experience and master facilitator training matter to his professional identity. 24:55 — Trace explains how Charlie Cicchetti introduced him to podcasts and encouraged him to start what became Scaling UP! H2O. 27:30 — Trace describes the podcast's early cadence, moving from monthly to biweekly and then weekly episodes. 32:30 — Trace identifies AWT naming Scaling UP! H2O its official podcast as a crowning moment for the show. 33:45 — Trace shares personal and professional achievements, including adopting his son, building the podcast, and launching Rising Tide Mastermind. 35:30 — Trace explains how he balances podcasting, business, and other responsibilities through team support, time blocking, procedures, and the 12 Week Year. 41:05 — Trace shares advice to his younger self: join an association early, get involved, document everything, and build relationships in the industry. 44:40 — Trace identifies data, remote monitoring, IoT, AI, Legionella, PFAS, and water management plans as major changes in the industry. 48:10 — Trace shares scuba diving as his favorite non-water-treatment hobby and reflects on teaching more than 1,000 people to dive. 50:00 — Trace explains how pursuing a Doctor of Business Administration is teaching him research, academic discipline, and new ways to learn. 54:05 — Trace shares his 2026 goals, including progressing through his DBA program, expanding podcast resources, and prioritizing family on his calendar Connect with Scaling UP! H2O   Submit a show idea: Submit a Show Idea   LinkedIn: in/traceblackmore/   YouTube: @ScalingUpH2O  Scaling UP! H2O Resources Mentioned  AWT Audible Scaling UP! H2O Academy video courses 12 Week Year Plan  The Rising Tide Mastermind 420 Tapping Into Tech: How Ben Frieders Uses AI to Elevate Water Treatment Marketing  Words of Water with James McDonald  Today's definition is the lowest temperature that can be achieved through evaporation alone and is used to evaluate cooling tower performance.  Do you know the word or phrase?  2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE. 

Interview with Matthew D. Gili, President & CEO of Ur-EnergyOur previous interview: https://www.cruxinvestor.com/posts/ur-energy-amexurg-bringing-second-uranium-mine-online-as-demand-surges-9237Recording date: 27th April 2026Ur-Energy has officially launched operations at its Shirley Basin facility in Wyoming, marking a major milestone as the company's second producing uranium asset. Using an innovative hub-and-spoke model, the site functions as a satellite operation. It extracts uranium using in-situ recovery (ISR) mining—a low-impact method that relies on oxygen and carbon dioxide—and daily ships the uranium-bearing resin to the company's primary Lost Creek facility for final processing. This capital-efficient approach allows Ur-Energy to scale up quickly without needing to build duplicative processing infrastructure.The financial outlook for this expansion is highly favorable. Ur-Energy projects operating costs between $45 and $50 per pound, which delivers substantial profit margins when compared to current term contract prices hovering around $90 per pound. While the company is licensed to produce up to 4.2 million pounds annually across both sites, its near-term target sits at a robust 2 million pounds. Because the company treats well development as an operating expense rather than a capitalized cost, its future sustaining capital needs drop to a modest $2 million annually once initial construction wraps up, freeing up significant cash flow.This operational leap arrives at a critical moment for U.S. energy security. The United States currently consumes roughly 50 million pounds of uranium each year but produces merely 2 to 3 million pounds domestically. Fueled by strong bipartisan support for nuclear energy, Ur-Energy is positioning itself to help fill this massive supply gap. The company isn't stopping at its current capacity, either. Management is actively evaluating a third project, Lost Soldier, with a technical report expected by late 2026. Through disciplined growth and deep regulatory expertise, Ur-Energy is steadily advancing toward its ultimate goal of becoming the largest uranium producer in the United States.https://www.cruxinvestor.com/companies/ur-energy-incSign up for Crux Investor: https://cruxinvestor.com

Industrial water professionals often think about water in terms of treatment, compliance, reuse, and operational risk. John Durand brings a different but closely connected view: water as infrastructure, water as a managed resource, and water as a strategic part of energy development.  John Durand, one of the early pioneers of the water midstream sector and CEO of Magnificent Desolation, LLC, joins Trace Blackmore to explain how produced water moved from a disposal challenge to a large-scale infrastructure opportunity.  From Disposal Model to Managed Resource  John describes how the growth of horizontal drilling changed the scale of water management in the Permian Basin. A vertical well once used a fraction of the water required for today's horizontal wells, creating a need for pipelines, reuse systems, recycling strategies, and long-term infrastructure planning.  He explains that the water midstream sector emerged because the old approach—trucking water or simply sending it to disposal—could not keep pace with the volume. Today, the conversation has shifted toward produced water reuse, recycling, and the search for beneficial uses outside of oil and gas.  Produced Water, Salinity, and Future Use  John notes that produced water can carry very high salinity, sometimes many times higher than seawater. That creates treatment challenges, especially when thinking beyond oilfield reuse and toward broader industrial applications.  He also points to future opportunities for produced water in data centers, electric generation, cooling applications, and possibly other beneficial reuse pathways. The key message is clear: water once treated as waste may become an important resource if the industry continues to innovate responsibly.  Infrastructure, Trust, and Public-Private Partnerships  Beyond pipelines and treatment, John emphasizes the role of relationships. He shares examples from Midland and Odessa, where long-term water supply arrangements and wastewater treatment infrastructure created value for both communities and industry.  For water professionals, the lesson extends beyond oilfield water. Large infrastructure projects require technical expertise, capital, public trust, and long-term credibility. John's experience shows that durable solutions depend as much on trust and collaboration as they do on engineering.  Staying Curious in a Changing Industry  John closes with a practical leadership reminder: stay curious, ask better questions, and keep learning. Whether the topic is produced water, AI, energy independence, or infrastructure, he encourages professionals to dig deeper and continue expanding their understanding.  Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps  02:50 — Trace introduces the episode's central topic: the water midstream sector and how produced water is becoming a true asset instead of only a waste stream 06:31 — John Durand joins the conversation as one of the early pioneers of the water midstream sector and CEO of Magnificent Desolation 07:01 — John introduces his 41-year career in the energy business, his Louisiana roots, and his lifelong connection to oil and gas 08:08 — John explains the origin of the name Magnificent Desolation and its connection to Buzz Aldrin's words after walking on the moon 10:15 — John shares how lifelong curiosity, including reading an entire set of encyclopedias at age 12, shaped his career and learning mindset 11:28 — John walks through his energy career, from upstream oil and gas to natural gas marketing, power generation, conventional midstream, and eventually water midstream 14:22 — John explains how a call about water being "a big deal in the future" led him into Pioneer Natural Resources and large-scale water infrastructure 15:29 — John describes how the water midstream sector emerged as Pioneer built infrastructure to move water across a large acreage position 16:21 — John explains why horizontal drilling and hydraulic fracturing changed the scale of water demand and produced water management in the Permian Basin 17:39 — Trace asks John to define the water midstream sector, setting up a practical explanation of acquisition, movement, reuse, recycling, and disposal 19:57 — John addresses a common misconception about water midstream: the industry is moving beyond disposal toward reuse, recycling, and beneficial use 23:08 — John explains how the industry learned to manage massive water volumes through infrastructure, collaboration, and private capital investment 25:25 — John discusses produced water treatment considerations, including heavy metals, high salinity, desalination, and waste-product management 27:56 — John defines upstream, midstream, and downstream so listeners can understand how water midstream fits into the broader energy sector 30:09 — John explains why relationships matter in water midstream, especially when developing long-term projects and public-private partnerships 31:24 — John shares examples from Midland and Odessa, where municipal wastewater arrangements created long-term value for both communities and industry 34:31 — John explains why trust is the foundation of lasting relationships and how completed projects can create credibility for future opportunities 38:26 — John reflects on when he realized the water midstream sector was becoming durable and strategically important as private capital entered the space 40:03 — John looks ahead to the future of water midstream, including beneficial reuse, data centers, electric generation, and regional water infrastructure.  44:15 — John discusses how the geopolitical environment affects energy, water management, infrastructure, and U.S. energy independence.  01:04:02 — Words of Water with James McDonald   Quotes "I have always been a very curious individual."  "It was produced water and freshwater."  "The misconception is oil-filled water, and the midstream water industry is just handling waste."  "It's really relationships and how you create and develop those relationships."  "Once you develop that trust over time, that's what it comes down to."  "The future really is into that term that you're going to hear a lot more of, and that's beneficial reuse."  "Be curious, stay curious, ask the right questions, be bold."    Connect with John Durand  Phone: (214) 232-4953  Email: Johnrdurand19@gmail.com  Website: 6th Annual Oilfield Water Markets Conference - Oilfield Water Connection   News & Events for Oilfield Water Management - Oilfield Water Connection   LinkedIn: John Durand | LinkedIn     Guest Resources Mentioned   Oilfield Water Connection 6th Annual Oilfield Water Markets Conference - Oilfield Water Connection  Texas Alliance of Energy Producers Produced Water Society Inc  When Pride Still Mattered:  A Life of Vince Lombardi by David Maraniss  The Shadow of War: A Novel of the Cuban Missile Crisis by Jeff Shaara  Britannica's Permian Basin   Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind   Words of Water with James McDonald Today's definition is the cloudiness or haziness of water caused by suspended particles that scatter light.  Do you know the word or phrase?    2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

"Document everything." Spring startup season exposes more than operational stress. It also reveals what happened months earlier when systems were laid up poorly, maintenance steps were skipped, or warning signs were documented but not acted on. In this episode, Trace Blackmore connects that reality to a broader infrastructure problem: hidden damage inside pressure piping systems that operators often cannot see until a leak, rupture, or budget crisis forces action.     Why hidden pressure pipe problems are so expensive  Chris McDonald, CEO and President of CPM Pipelines, explains why pressure pipe inspection and rehabilitation deserve more attention from utilities and industrial facilities. His core point is practical: many owners are still making repair or replacement decisions without first getting a high-resolution look at the pipe's actual condition.  That creates two risks. First, teams may spend too late, after a failure creates public, operational, or safety consequences. Second, they may spend too much, replacing long stretches of pipe when only a targeted section actually needs rehabilitation. Chris argues that better inspection narrows uncertainty and helps owners avoid both extremes.  Inspection first, then the right rehabilitation scope  A major theme in the conversation is that CPM Pipelines works across both inspection and rehab, which changes how projects are evaluated. Chris notes that many inspection firms inspect, and many rehab firms rehabilitate, but few do both. That difference matters because the best answer is not always the biggest project.  He shares an example of a recent force main inspection that showed half the line was in bad condition and half was in very bad condition, yet the data still allowed the agency to target the rehab scope precisely. According to Chris, that approach saved a small utility of almost $10 million. He also explains why trenchless rehab can often reduce project schedules from months to weeks and save roughly 50% compared with traditional dig-and-replace work.  Leadership, documentation, and building the right team  The conversation also moves beyond pipelines into business leadership. Chris reflects on entrepreneurship, the value of solution-driven work over commodity selling, and the importance of documenting systems early if a company intends to scale.  He also emphasizes team alignment, core values, and recognizing quickly when someone is in the wrong seat. For owners and managers, that part of the episode is as useful as the technical discussion. The takeaway is clear: strong execution depends on both sound field data and disciplined internal systems.  Pressure pipe problems are often invisible until they become urgent. This conversation shows why better inspection, better decision timing, and better documentation can improve both infrastructure outcomes and business results.  Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps  01:18 — A call to action for the Global 6K for Water on May 16, 2026  02:20 — Trace introduces the podcast, notes that spring startup season is underway and warns that cooling and irrigation systems laid up poorly can produce rusty water and decayed piping, often leading clients to blame the water treater.   05:23 — "Words of Water" game show, James McDonald   06:48 — Trace highlights upcoming events, encouraging listeners to use the Scaling UP! events page to plan their professional development  09:59 — Guest Chris McDonald shares his 25‑year journey through US Pipe, distribution and finally entrepreneurship; he credits his wife's support and explains how she joined the company without reporting directly to him  14:30 — Chris recalls that working in manufacturing and distribution taught him that value comes from solving problems rather than selling the same products as competitors, which prompted him to launch CPM Pipelines  16:16 — CPM Pipelines now focuses exclusively on pressure‑pipe inspection and rehabilitation. Chris describes how combining contracting and representation allows his team to inspect, assess and rehabilitate pipelines using high‑resolution inspection technologies and exclusive trenchless lining systems  18:44 — He argues that trenchless rehabilitation can cut costs by roughly 50 percent and reduce a six‑month dig‑and‑replace project to six weeks, noting that pressure‑pipe adoption has lagged due to access and bypass challenges but is beginning to change  21:14 — A recent force‑main inspection exemplifies their approach: high‑resolution data pinpointed a failing section, enabling targeted rehabilitation that saved a small utility nearly $10 million compared with wholesale replacement  22:40 — Chris and Trace discuss infrastructure sprawl and water billing; Chris observes that development patterns spread systems ever outward, straining budgets, yet people still balk at paying $20 for water while spending far more on cell phones  25:21 — CPM insists on inspecting pressure pipes before rehabilitation; Chris explains that many leaking pipes remain structurally sound and that sometimes replacing a short force main is cheaper than an inspection, whereas longer mains justify data‑driven decisions  32:08 — To find clients, the team monitors news for main failures, uses AI to scan meeting notes and leverages LinkedIn and ZoomInfo; Chris notes that industrial clients often have funds to act quickly while municipal agencies defer action until failures become public  34:49 — Many early pipe failures stem from random construction defects rather than gradual wear; detecting a dent hidden beneath coating may require high‑resolution tools because conventional models cannot predict these anomalies  40:49 — Chris emphasizes the importance of putting the right people in the right seats, recognizing bad fits quickly and hiring high‑level talent. CPM grows organically without borrowing money and values of alignment among employees, contractor partners and clients    Quotes "If there's nobody else that sees value in what I do, whether or not I see value in it is irrelevant."  "You don't want to invest too early. You don't want to invest too late. And you don't want to invest too much, right?"  "Don't let any good conduit go unused, right?"  "You can't do this by yourself. It takes a team."  "Document everything."  "Always be a student."     Connect with Chris MacDonald  Phone: (760) 809-5391   Email: chris@cpmpipelines.com  Website: CPM Pipelines  LinkedIn: https://www.linkedin.com/in/chris-macdonald-95805b13/   CPM Pipelines LinkedIn  BulletLiner System LinkedIn    Guest Resources Mentioned  The Future is Faster Than You Think: Chris MacDonald Of CPM Pipelines On How Leaders Are Preparing for The Innovations, Disruptions, and Strategies That Will Define Tomorrow    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  Global 6k    Words of Water with James McDonald Today's definition is an expression for calculating the solubility of a gas in a fluid based on temperature and partial pressure.  Do you know the word or phrase?    2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.    This episode is made possible through our valued partners at:   

Biofilm is not a fringe issue in cooling systems. As Dr. Jeff Kramer explains, it is a given. That matters because biofilm affects heat transfer, contributes to corrosion, and can serve as a reservoir for Legionella in treated systems. In this conversation, Trace Blackmore and Dr. Kramer examine what experienced water treaters should be looking for when choosing and evaluating a microbiological control program.   Biofilm as an operating problem Dr. Jeff defines biofilm as a community of microorganisms attached to a surface and held together by an external polymeric matrix. From there, the discussion moves quickly into why this matters in the field. He points to research showing that biofilms can be more insulating than mineral scale, then explains how microbial activity and patchy film formation can intensify corrosion risk. He also notes that Legionella can be harbored within biofilm, making clean-looking bulk water an incomplete picture of system condition. Choosing the right biocide program A strong oxidizing biocide foundation remains central, whether based on chlorine or bromine. However, Dr. Jeff makes a practical distinction that matters to service professionals: some non-oxidizing biocides kill biofilm organisms without removing the film, while others both kill and remove. He also explains why shock dosing often outperforms smaller, more frequent additions, and why biocide timing should be evaluated in the context of oxidizer compatibility, halogen demand, and actual system feedback rather than habit or opinion. Surfactants, TTPC, and field realities The conversation also covers how surfactants and quaternary compounds can disrupt microbial membranes and improve biocide penetration. Dr. Jeff shares lab and field insight on TTPC, including its strong performance in kill-and-removal testing and its known interference with PTSA fluorescence programs. The discussion closes with practical monitoring advice: inspect the basin, feel below the waterline, trend dip slides, watch approach temperatures, and pay attention to residence time when selecting products for different system volumes and turnover rates. Better microbiological control is not about one product or one rule of thumb. It is about understanding the system, interpreting feedback, and matching chemistry to operating reality so performance can be maintained over time. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Quotes "You need to understand,  listen to the feedback you're getting from the system and then adjust your program appropriately. " "Don't be afraid to ask for help because you don't know you don't know everything" Connect with Dr Jeff Kramer  Phone: (404)-386-0518  Email: jkramer@mfgchemical.com   Website: https://www.radicalpolymers.com/  LinkedIn:  https://www.linkedin.com/in/traceblackmore/ ?skipRedirect=truuee  Guest Resources Mentioned  CTI's New Biocide Options For Biofouling Control by Jeffrey Kramer Scaling UP! H2O Resources Mentioned  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind   253 The One About Biofilms Words of Water with James McDonald  Today's definition refers to the exact chemical amount required for a reaction to proceed to completion with no excess of any reactant. It describes the quantitative relationships between reactants and products. Can you guess the word or phrase?  2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE. 

 Shawn Powell has built a following by doing something wastewater operators have needed for a long time: making practical technical education easier to access. In Episode 470, he explains why that matters, how he built The Wastewater Enthusiast, and what the industry still gets wrong about training, certification, and knowledge transfer. From test prep to true understanding A major thread in this conversation is the gap between passing an exam and actually understanding plant operations. Shawn reflects on his own early experience with certification prep, where classes helped him recognize test questions but did not always help him understand what was happening inside a real activated sludge system. That gap became the foundation for his channel. He makes the case that operators need more than memorization. They need visuals, process context, and practical explanations that help concepts stick. For professionals responsible for training staff, succession planning, or improving plant performance, that distinction matters. What real operations look like on the ground Shawn also brings credibility from the plant floor. He describes his work as chief plant operator in Avila Beach, California, where a small facility still demands close attention because of its biological complexity, membrane bioreactor operation, and chemical dosing requirements. A story about foam erupting from an aeration basin becomes more than a war story. It shows how biology resists quick fixes and why operators have to think in time horizons measured in MCRT cycles, not minutes. The conversation also touches on shock loads, public misuse of sewer systems, and the daily balance between observation, testing, automation, and operator instinct. That practical perspective keeps the discussion grounded for listeners who live with process variability every day. Why free knowledge matters One of the strongest sections centers on Shawn's idea of the "democratization of knowledge." He argues that critical wastewater education should not be locked behind paywalls or trapped in the heads of reluctant gatekeepers. That point expands into a broader discussion about generational turnover, operator shortages, and the risk of losing hard-earned plant knowledge as experienced professionals retire. Shawn also explains how monetization entered the picture without changing the mission. Training workshops, webinars, YouTube revenue, and memberships have started to support the project, while his core educational content remains open to everyone. Exam strategy, content strategy, and long-term value The episode closes with practical advice for certification candidates. Shawn stresses long preparation windows, disciplined use of official study materials, and a simple but critical reminder: read the question completely. He also shares how he chooses content, responds to viewer needs, and uses real plant events to teach beyond the textbook. For leaders, trainers, and operators alike, this is a useful conversation about how technical knowledge gets shared, preserved, and improved. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!   Connect with Shawn Powell  Phone: (530) 859-2787  Email: powell.shawnm@gmail.com   LinkedIn: https://www.linkedin.com/in/shawn-powell-792020197/     Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind   Words of Water with James McDonald Today's definition is a flexible, one‑way item installed on the feed end of a spiral‑wound reverse osmosis membrane element. Its job is to force all incoming feedwater to flow through the membrane feed channel rather than bypassing around the outside of the element. Can you guess the word or phrase?    2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.     

Welcome back to the HIT (Human Resources, Insurance, and Technology) podcast! This week, host Toby Kennedy is joined by world-renowned business consultant and author Kevin Lawrence for a deep dive into the strategies that separate stagnant companies from high-growth organizations.With over 30 years of experience helping executive teams scale 5x to 10x, Kevin shares why the "people piece" is the ultimate fuel for any growth engine.In this episode, we explore: The Discernment of Growth: Learn the critical difference between making your business "better" (optimizing units) versus making it "bigger" (driving core growth).Escaping the "Pull of Problems": Discover why leaders often get trapped in the drama of daily problem-solving, inadvertently starving their company's growth engine.The 30% Growth Rule: Why every leader, including those in HR, should aim to spend 30% of their time on future-focused growth activities like networking with top talent.Quarterly Talent Discipline: Why annual reviews aren't enough and how executive teams must actively manage and develop "Aces" every 90 days.Courage vs. Fear: How leadership from the top creates an environment where people feel safe to take chances and learn from mistakes.**About Our Guest**Kevin Lawrence is a strategic advisor to CEOs and executive teams worldwide. He is a key contributor to the book "Scaling Up," author of "Your Oxygen Mask First," and author of the recent release "The Four Forces of Growth."Brought to you by:Montage Insurance Solutions#BusinessGrowth #ScalingUp #Leadership #HRTech #HITPodcast #KevinLawrence #ExecutiveCoaching #HumanResources

What if you could actually see what's happening in your soil—and use that to grow healthier food and more resilient farms? On this episode of the Soil Sisters Podcast, meet bestselling author, educator, and citizen scientist Matt Powers and explore the soil science behind regenerative agriculture—and how it's being taught from classrooms to farms around the world. Matt shares how his unexpected journey through public education led to the creation of his K–12 “seed to table” curriculum, now used by everyone from homeschool families to colleges. His work connects biology, chemistry, and ecology through hands-on, project-based learning that helps people of all ages understand soil in a practical, measurable way. This conversation dives into the living biology of soil—and how farmers, ranchers, gardeners, and even consumers can better understand the systems that grow our food. You'll learn how tools like microscopy, DNA testing, and mineral analysis can reveal the full story of your soil—and how even simple at-home tests can help you start improving soil health today. Matt also shares his vision for a more transparent, community-driven future in agriculture, where growers can compare results, share data, and identify what's truly working in regenerative systems. Whether you're producing food or simply want to better understand where it comes from, this episode offers a powerful look beneath the surface. MEET OUR GUEST: MATT POWERS is a bestselling author, an educator, citizen scientist, and family guy who is helping gardeners, small and large scale farmers and ranchers, work with the soil, plants, microbes, and microscopy in new and regenerative ways that can be tracked and proven.  TIME STAMPS: 00:00 Welcome to Soil Sisters 00:28 Meet Matt Powers 02:08 Teaching Without a Curriculum 04:20 From Subbing to Full-Time Teacher 05:43 Who Uses Matt's Coursework 08:39 Project-Based Soil Learning 11:31 Soil Microbiome and Health 14:34 Data Driven Regenerative Farming 17:30 If We Don't Look, We Don't See 19:03 Simple Soil Tests 21:32 Microscope Setup Tips 23:51 Scaling Up and Cutting Noise 27:40 Creative Breakthroughs in Microscopy 29:06 Teaching Kids Soil Wonder 29:59 Seeing Water Biofilms 31:14 Meditation Driven Epiphanies 32:54 Writing the Regenerative Soil Textbook 35:23 Visualizing Soil Cycles 38:50 Research Library 39:33 Microscopy Kickstarter Leap 41:42 Practical Soil Testing and Timing 47:27 Mycorrhizae Glow Method 49:56 DIY Learning Community 53:55 FREE Webinar And Poster from Matt Powers 55:16 Connect with Matt Powers And Farewell

Learn more about Allison at: https://www.facebook.com/PinnacleGlobalNetwork and follow her instagram at: https://www.instagram.com/pinnacleglobalnetwork/?hl=en Show Notes 

Boiler performance rarely depends on a single decision. It depends on design, controls, maintenance, workforce capability, and, as this conversation makes clear, the quality of water treatment. Scott Lynch and Shaunica Jayson explain how American Boiler Manufacturers Association (ABMA) is addressing those realities by connecting manufacturers, representatives, suppliers, and field stakeholders around education and practical guidance. Why ABMA still matters in a changing boiler market ABMA has been in place since 1888, but this discussion is not about preserving old structures for their own sake. Scott and Shaunica describe an association that has expanded beyond traditional manufacturer membership into a broader supply-chain view of the boiler room. That includes boiler, burner, deaerator, and economizer manufacturers, component suppliers, service providers, consultants, and manufacturer representatives. That broader view matters because boiler performance does not begin and end with the vessel itself. Decisions made across installation, controls, service, and water treatment shape efficiency, reliability, and long-term asset life. Education that reaches the people actually running boiler rooms A strong theme throughout the conversation is education. ABMA is reaching beyond its own meetings to speak with healthcare engineers, food processors, facility engineers, and other sectors that rely on boilers every day. Scott outlines the practical angle of that work: what operators should be doing on a daily, weekly, monthly, and yearly basis to keep boiler rooms safe and efficient. Shaunica adds that ABMA is building toward a larger resource center, on-demand materials, and expanded access to white papers and best-practice guidance. They also discuss partnerships with trade schools and Maritime Academies as part of a larger workforce strategy. For water professionals, that matters because better-informed boiler operators create better conditions for treatment programs to succeed.   Water treatment is not a side issue One of the clearest takeaways is that water treatment remains central to boiler performance. ABMA's work with the Association of Water Technologies is helping align deaeration and chemical treatment perspectives into a single, co-branded guidance document. That effort is meant to reduce finger-pointing, improve technical clarity, and give end users a more unified message. Scott is direct about the operational stakes: poor water treatment drives scaling, damages equipment, and undermines efficiency. The discussion also pushes back on outdated assumptions about boiler rooms, highlighting gains in efficiency, modern controls, remote monitoring, retrofit options, and emerging technologies such as hydrogen, dual-fuel, and hybrid systems. Boiler systems may be longstanding infrastructure, but the thinking around them cannot stay static. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps  01:18 - Trace introduces ABMA, explains its relevance to water treaters, and previews the upcoming ABMA Expo   03:11 - Trace gives a concise history of boilers, from early steam vessels to modern high-efficiency systems  07:36 - Scott Lynch and Shaunica Jayson join the show and introduce themselves and their roles at ABMA  08:18 - Scott explains how ABMA has evolved from a manufacturer-focused association into a broader industry organization spanning the full boiler supply chain  10:27 - Shaunica outlines ABMA's four membership categories, including manufacturers, associate members, consultants, and manufacturer reps   33:18 - The discussion shifts to the ABMA–AWT partnership and the co-branded water treatment guideline   34:58 - Scott explains why deaeration and water treatment need to be addressed together to produce useful technical guidance  36:31 - Shaunica shares what ABMA learned from attending the AWT conference and why the partnership helps reduce finger-pointing between disciplines  38:19 - The conversation moves to Boiler Expo, including why ABMA launched it and how it is designed to serve the full boiler community   40:49 - Shaunica explains the co-location with the Biomass Conference & Expo and highlights ABMA's BUILT and WIBI communities  45:18 - Scott and Shaunica close with their key takeaways: the boiler industry is evolving, and ABMA is a resource for the field  53:50 - Words of Water with James    Connect with Shaunica Jayson   Email: Shaunica@abma.com   Website: American Boiler Manufacturers Association (ABMA)  LinkedIn: Shaunica Jayson | LinkedIn   Connect with Scott Lynch  Email: scott@abma.com   Website: American Boiler Manufacturers Association (ABMA)  LinkedIn: Scott Lynch, CAE | LinkedIn      Quotes "Our official mission is to lead, advance and provide solutions to the boiler industry." "Our vision is boilers are recognized for advancing energy sustainability and powering people's lives." "The boiler industry continues to evolve and innovate." "We love our members. We love our operators. We love our water treaters."   Guest Resources Mentioned   ABMA – BOILER EXPO 2026  ABMA – BOILER EXPO 2026  The Association of Facilities Engineering (AFE)   The ABMA Boiler Expo Registration   ABMA – Technical Papers  ABMA – Technical Resources  ABMA – Free Boiler Maintenance Schedule  AWT Technical Papers   ABMA Boiler Expo 2026 Pre Conference (Boiler Water Treatment Workshops)  ABMA - Boiler Industry Leaders of Tomorrow (BILT)    Women in the Boiler Industry (WIBI) Professional Community  ABMA – Ladies of Steam    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind   Words of Water with James McDonald Today's definition is a salt solution, generally sodium chloride, used during the regeneration process in ion exchange.  Can you guess the word?    2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

What if the biggest risk in the AI era isn't falling behind the technology, but getting ahead of your customers' trust?Agility requires a constant feedback loop between technological innovation and customer sentiment. It demands that we not only deploy new tools like AI, but also actively listen and adapt to how our customers are actually experiencing them.Today, we're going to talk about the delicate balance brands must strike in the age of AI. It's not just about implementing the latest generative AI tools into the shopping experience; it's about doing so in a way that builds, rather than erodes, the customer trust and loyalty you've worked so hard to create.To help me discuss this topic, I'd like to welcome, Romain Fouache, CEO at Akeneo. About Romain Fouache Romain is as passionate about technology as he is about solving the customers' biggest problems and brings more than 20 years of experience scaling category defining B2B technology companies. Most recently, he led operations and sales as COO and then CRO of the leading AI software vendor Dataiku. Romain is a graduate from Ecole Centrale Paris and holds an MBA from NYU Stern. Romain Fouache on LinkedIn: https://www.linkedin.com/in/romain-fouache/ Resources Akeneo: https://www.akeneo.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What if the biggest risk in the AI era isn't falling behind the technology, but getting ahead of your customers' trust? Agility requires a constant feedback loop between technological innovation and customer sentiment. It demands that we not only deploy new tools like AI, but also actively listen and adapt to how our customers are actually experiencing them. Today, we're going to talk about the delicate balance brands must strike in the age of AI. It's not just about implementing the latest generative AI tools into the shopping experience; it's about doing so in a way that builds, rather than erodes, the customer trust and loyalty you've worked so hard to create.To help me discuss this topic, I'd like to welcome, Romain Fouache, CEO at Akeneo. About Romain Fouache Romain is as passionate about technology as he is about solving the customers' biggest problems and brings more than 20 years of experience scaling category defining B2B technology companies. Most recently, he led operations and sales as COO and then CRO of the leading AI software vendor Dataiku. Romain is a graduate from Ecole Centrale Paris and holds an MBA from NYU Stern. Romain Fouache on LinkedIn: https://www.linkedin.com/in/romain-fouache/ Resources Akeneo: https://www.akeneo.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Tom Brandvold, CWT, has lived industrial water treatment from the inside out. In this conversation, he traces that path from sweeping floors and running sample bottles as a kid to leading Premier Water and Energy Technology and serving as a former president of Association of Water Technologies (AWT). The result is not just a career story. It is a useful look at how credibility, collaboration, and standards are built over time in this industry. How Association of Water Technologies (AWT) was formed One of the most valuable parts of this discussion is Tom's explanation of how Association of Water Technologies (AWT) began. The association did not start primarily as a training platform or networking group. It grew out of a business crisis in the 1980s, when independent water treaters were struggling to secure product liability and pollution coverage at prices that would not put them out of business. Tom explains how that pressure led a small group to create an insurance-focused structure that eventually required an association. From there, the collaborative side of AWT expanded into education, technical papers, meetings, and broader support for the independent water treater. Why Association of Water Technologies (AWT)'s culture feels different Tom also gives language to something many professionals have experienced but may not have fully defined: AWT members often compete in the same field while still sharing technical knowledge freely. He points to relationships as the reason. Trust, geography, and the practical reality of how accounts are won reduce the sense of technical knowledge as a threat. That helps explain why AWT has become a place where mistakes, lessons learned, and operating insight can be shared in ways that genuinely help other professionals improve. Why the CWT is changing A major focus of the episode is the next chapter of the Certified Water Technologist designation. Tom explains that AWT is pursuing ISO-aligned process work and ANSI recognition so the CWT carries stronger independent, third-party credibility. He walks through why that matters, what the CWT commission is doing, how the current process may change, and why he believes ANSI recognition will help the credential gain broader acceptance with customers, spec writers, government authorities, and technical institutions. What this means for professionals now This conversation lands on a practical point: the CWT is meant to distinguish serious professionals without making the credential feel inaccessible. Tom is clear that those already preparing should not wait. He also underscores that AWT technical training supports the body of knowledge, but it does not teach to the exam. For leaders, owners, and technical professionals, this episode is a strong reminder that industry standards matter most when they improve confidence, sharpen judgment, and strengthen trust in the field. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 00:46 — Trace explains why AWT matters so much to industrial water treatment professionals. 03:37 — Trace shares the story behind the "magic button" and how it helps people connect at industry events. 07:20 - Upcoming Events for Water Treatment Professionals   11:05 - Words of Water with James McDonald 13:20 - Interview with Tom Brandvold, CWT, President at Premier Water and Energy Technologies and former president of the Association of the Water Technologies 18:18 - Tom explains the origin story of AWT 24:05 - Tom talks about volunteering within AWT over the years 34:14 - The conversation shifts to the CWT designation 37:01 - Tom explains why AWT is pursuing ANSI recognition for the CWT 48:11 - Tom and Trace discuss how ANSI-recognized CWTs could matter in legislation and water safety language 49:00 - Tom talks about the biggest challenge in the accreditation process: ISO 17024 conformance 53:35 - Tom makes an important distinction: AWT training does not teach to the exam 55:03 - Tom explains why professionals should pursue the CWT   Quotes "The association ah was founded so that those who joined could have access to this captive insurance market where we were self-insuring so that all of us could stay in business." "The veil of threat is removed, and you share very freely." "We are committed as a trade association to add prominence to the CWT certification." "If you want to distinguish yourself from everyone else out there, this is the way to do it." "My magic wand would ensure that everybody has safe drinking water" Connect with Tom Brandvold, CWT Email: carmac@premierwater.com Website: CRB Water | Safe, Sustainable & Data-Driven Water Treatment Solutions LinkedIn: CRB Water: Overview | LinkedIn   Guest Resources Mentioned  ANSI / ANAB Personnel Certification Accreditation  ISO/IEC 17024:2012 AWT Technical Reference & Training Manual AWT CWT Exam Candidate Handbook Kelly: More Than My Share of It All by Clarence L. Johnson Titanic Thompson: The Man Who Bet on Everything by Kevin Cook A.J. Foyt - Volume 1: Survivor, Champion, Legend Hardcover by Art Garner   Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  AWT – Become Certified Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind Fearless Pricing by Casey Brown 410 Unleash Your Pricing Power: Casey Brown's 'Fearless Pricing' Revolutionizes Business Value 154 The One With AWT President, Tom Brandvold, CWT 426 Sustaining Success: Tom Hutchison on Leading Through Generational Change 127 The One With Tom Hutchison   Words of Water with James McDonald Today's definition is a thin barrier that only permits passage of certain particulates or compounds to pass through but inhibits others. It is a semi-permeable skin of which the pass-through is determined by the size or special nature of the particles or compounds. Can you guess the word?      2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

How do you succeed in a world that demands your attention 24/7 ?In this episode, Bill Gallagher sits down with Fred Marshall, CEO, investor, and author of Thrive: The Antidote to Future Shock, to explore how to navigate anxiety, information overload, and rapid change. Fred shares practical ways to restore your attention, simplify your life, and build a meaningful future using intentional habits.(06:13) Why We're All Feeling Overwhelmed*We're living in an age of constant input.*The average person checks their phone dozens of times a day, fragmenting focus.*This makes it difficult to think deeply, build meaningful work, or feel in control of your life.(16:04) When Change Outpaces Our Ability to Adapt*Future shock happens when the pace of change exceeds our ability to process it.*Technology, economics, and social systems are shifting from linear to exponential growth.*This creates anxiety, uncertainty, and a sense of constantly “falling behind.”(21:01) Take Back Control*Instead of stressing about global uncertainty, focus on what's within your control.*Build a weekly rhythm of small, consistent actions toward your desired future.*Choosing where to invest your time and energy is the antidote to overwhelm.(25:20) Shift from Consumption to Creation*Most people are stuck consuming content instead of creating value.*Endless scrolling leads to distraction, anxiety, and lack of meaning.*Creating, whether in business, relationships, or personal growth; builds fulfillment and momentum.Thanks to Fred Marshall for being on the show!Connect with Fred on LinkedIn: https://www.linkedin.com/in/fredric-marshall-1984bb/Learn more about his work: https://thrivefutureyou.com/Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshopBill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoachVisit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/Bill on Twitter/X: https://x.com/billgallMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Profitability doesn't require a dramatic business overhaul. It requires the right levers, pulled consistently. In this episode, Danielle Hayden, reformed corporate CFO and CEO of Kickstart Accounting Inc., walks small business owners through 7 actionable profit levers drawn from her years in the CFO seat for large organizations, now translated for where you are today. You'll walk away knowing exactly what to look at in your numbers, which one thing to adjust first, and how 1% changes across pricing, volume, expenses, cost of goods sold, labor, receivables, and payables can compound into meaningful profit growth. This episode is part of a series on building a financially sound business. If you've been asking "I know I need to work on my numbers, but where do I start?" this is your answer.

What happens when a water chemist leaves the lab and heads to the pump room?  Dr. Jake Elliott knows firsthand. A former PhD researcher who studied resource recovery from trade‑waste customers, Jake now manages accounts at Hydro flow in Melbourne, working with cooling towers, boilers, chemical dosing rigs and wastewater treatment systems. He joins host Trace Blackmore to discuss how rigorous research, regulatory compliance and process automation translate into practical field work for industrial water treatment professionals. From PhD Research to Industrial Practice Jake's academic background informs the way he approaches operations. While completing his PhD he investigated how to recover resources from wastewater permits, synthesizing municipal data with bench‑scale testing. Today he draws on that experience to design treatment systems and advise customers on cooling‑tower and boiler chemistry. He emphasizes long‑term efficiency: spending a little extra time or money now can save much more later. This mentality helps him balance the competing demands of design, installation, sales and service, and underscores Hydro flow's support for continuing education. Balancing Service, Sales and Efficiency No two days look alike for Jake. One week he is calibrating pH probes, inspecting cooling towers and designing dosing skids; the next he is troubleshooting filtration systems or negotiating wastewater discharge limits. To stay ahead of his schedule, he deliberately "drags things as early as possible" and completes visits well before month‑end. Jake uses the iPhone Reminders app to tag tasks by site, service type and system; location triggers ensure he never forgets critical parts. He advocates automating routine reports and allowing generative AI to massage field notes into professional correspondence, provided every line is double‑checked for accuracy. Even at the end of a long day, tools such as ChatGPT help him strike the right tone in customer emails. Regulation, Training and Risk Management Jake contrasts cooling‑tower regulation in Australia with the more fragmented approach in the United States. In Victoria every tower must be registered, documented and sampled on a schedule; non‑compliance leads to fines. The risk management plan – the term used in Australia for what many Americans call a water management plan – is a comprehensive document containing details of the cooling tower, associated chillers and a unique registration number. Australian practitioners follow the AS/NZS 3666 standard, and third‑party RMP reviews and audits are annual requirements. Jake notes that an equivalent certification does not yet exist for international candidates seeking the Certified Water Technologist designation, although metric‑based exams may be under consideration. Sales, Communication and Mentorship Serving existing customers often means identifying the real decision drivers. Jake categorizes site priorities – cost reduction, profit increase, ease of use and product quality – and tailors proposals accordingly. He maintains open communication with influencers while gently probing approval limits, sometimes splitting quotes so that local managers can sign off without escalating requests. Mentorship is both a given and a goal: Hydro flow holds monthly meetings where technicians, account managers and production staff share problems and solutions, allowing juniors to benefit from seasoned expertise. Jake encourages newcomers to simply "do it" – the blend of hands‑on work, autonomy and flexibility makes industrial water treatment a rewarding career. In his lightning‑round advice he urges his younger self to be selective about commitments and to automate early. Dr. Jake Elliott demonstrates that a rigorous scientific background and a passion for efficiency translate into better service, improved compliance and happier customers. His tips on process automation, risk management and sales communication help water professionals navigate a complex landscape while maintaining work–life balance. Listen to the full conversation above. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps  01:14 - Trace Blackmore notes the conclusion of the 2026 AWT Technical Training (Session 1) and then shares his doctor's office story 09:15 - Words of Water with James McDonald  11:45 - Upcoming Events for Water Treatment Professionals   15:32 - Introduction with Jake Elliott, PhD, Senior Account Manager at Hydro Flow  18:47 - Jake's Advice for those taking a Doctorate Degree 23:19 - How Jake came to work at Hydro Flow 44:24 - Tips from Jake   Quotes "Very happy to spend a little bit of extra time or money now to save a lot of time or money later." "If you can get some of your thoughts down and then let ChatGPT massage that into something that is good communication, again, double check it before you send it." "I would tell myself to be selective in what you say yes to … automate hard, automate early." "Autonomy, flexibility. It's really the perfect package, definitely for me and for people like me." Connect with Jake Elliott, PhD  Email: jakeelliott91@hotmail.com   Website: https://hydroflow.com.au/   LinkedIn: https://www.linkedin.com/company/hydro-flow/   Jake Elliott | LinkedIn    Guest Resources Mentioned   AS / NZS 3666 Air-Handling and Water Systems of Buildings - Western Australia Legislation and guidelines for cooling towers and water systems - Government of Western Australia (Department of Health) ASSE/IAPMO/ANSI 12080   Alien Clay by Adrian Tchaikovsky (Audible audiobook) Dropbear (Paperback) by Evelyn Araluen (Author)  The Winner's Mindset Audible Logo Audible Audiobook – Unabridged Shane Watson (Author, Narrator)    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  AWT - Become Certified Google Earth Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind   Words of Water with James McDonald  Today's definition is the curved upper surface of a liquid in a tube, such as a graduated cylinder.  Can you guess the word?    2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE. 

Bill shares how meditation, breathwork, and simple daily practices have helped him manage focus and maintain clarity; even when everything feels like it's happening all at once. He reflects on how small habits at the beginning and end of the day can shape your mindset, and why learning to manage your attention is one of the most important leadership skills today.Topics explored in this episode:(01:31) Meditation as a Leadership Tool*Bill shares that he began learning meditation as a child and still practices it today.*Meditation, mindfulness, and breathwork help calm the “crazy brain” and restore focus.*These practices create space to reconnect with what truly matters.(06:14) Managing Attention in the Age of Notifications*Turning off alerts helps, but the deeper skill is learning not to react to every interruption.*The real challenge is managing your own attention, not just managing technology.*Mindfulness practices help leaders return their focus to what matters most.(08:52) How You Start and End the Day Shapes Everything*The way you close one day often determines how the next day begins.*Morning routines that include reflection, stillness, or movement can dramatically improve focus.*Small shifts in daily habits can create lasting changes in clarity and energy.Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshopBill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoachVisit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/Bill on Twitter/X: https://x.com/billgall

This podcast discusses how pharmacists are expanding their roles in obesity management through collaborative practice agreements (CPAs) and innovative clinic workflows. Guests share their experiences launching and sustaining weight management services, highlighting operational considerations and billing strategies. Listeners will gain practical insights into establishing pharmacist-led obesity care models and supporting patients in achieving long-term success. The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.

AWT's in‑person technical training is a keystone for developing competent water treaters. Yet classroom knowledge only matters when it survives the drive home and emerges later in the field. In this second conversation with Dan Merritt, CWT—National Sales Manager at CH2O Inc. and head of AWT's education committee—Trace Blackmore uncovers how stories, math, and memorable mistakes turn theory into intuition.  Why training keeps evolving  Dan explains that the Association of Water Technologies rewrites courses every year. Instructors refine content, delivery and demonstrations, not for novelty's sake, but because boilers and cooling towers rarely behave like textbook examples. Recognizing that multiple chemical reactions operate simultaneously helps prevent chasing the wrong problem. Updated program design and operations classes now bridge the gap between fundamentals and advanced topics. Specialized modules for sales, membrane/softener maintenance, ASSE 1280 compliance, and a two‑tier wastewater curriculum ensure that attendees can match coursework to their experience and role.  Lessons from experience: paperwork, PPE and people  Anecdotes ground the theory. Dan recounts losing his Certified Water Technologist status for five years after assuming an office manager filed his recertification paperwork. He re‑sat the exam in 2016 and now tells every candidate: verify your own paperwork. Another incident involved a sulfuric acid injection line that still held pressure; a line blew while he was replacing a fitting, covering his jeans in acid—his apron protected his torso, but he still had six‑inch holes in his pants. "Wear your PPE" is his first piece of advice to new technicians. Beyond safety, Dan highlights that water treatment careers demand communication and management skills. Technical strengths don't automatically translate into leadership; becoming a mentor and training others brings lasting fulfillment.    Developing a growth mindset For new practitioners, Dan recommends learning from whoever will teach you and embracing the "nerdy" parts of the job—math, chemistry and calculations translate directly into customer value. After the first year it's easy to plateau, so he urges veterans to intentionally take on new technologies such as wastewater treatment or chlorine dioxide and to share knowledge with younger colleagues. This industry can't be automated or offshored; field troubleshooting will always require hands‑on expertise. Even in sales roles, success comes from offering solutions grounded in a deep technical foundation.  Looking ahead  The episode closes with a call to prepare for AWT's upcoming training seminars (March 10–13 and November 11–14). Attendees should bring system data and be ready to teach one takeaway to their teams when they return. Scaling Up! H2O encourages listeners to invest in their careers, meet peers and instructors, and approach each technical challenge as an opportunity to raise the bar for the entire industry. Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps  01:35 - Trace Blackmore shares a reminder for listeners about the AWT Technical Training on March 10-13   04:12 – Words of Water with James  09:20 - Transition to Interview Recap 11:24 - Second part Interview with Dan Merritt, CWT  12:40 - Losing CWT Certification 20:49 - ASSE 12080 Training 22:49 - Wastewater Training Expansion 38:22 - Sulfuric Acid Incident   Quotes "Failure is not the failure. Quitting is the failure."  "The water treatment industry is not something that you can do remotely. There is always going to be the need for people to troubleshoot water systems."  "Being a mentor is a great way to take that experience that we have and translate it—to give it away to those in our company."  "Don't worry about making mistakes. We all make mistakes, and that's how you learn."  "I swore up and down that I would never be a salesman. Now I'm the sales manager because I realized that selling solutions grounded in technical knowledge isn't about pushing products—it's about helping people."    Connect with Dan Merritt, CWT  Email: dmerritt@ch2o.com   Website: .https://www.ch2o.com/  LinkedIn: https://www.linkedin.com/in/daniel-merritt-cwt-18413819/.    Guest Resources Mentioned   Leaders Eat Last: Why Some Teams Pull Together and Others Don't by Simon Sinek (Paperback)    The AI-Driven Leader: Harnessing AI to Make Faster, Smarter Decisions by Geoff Woods, AI Thought Leadership   The Accidental Superpower: Ten Years On by Peter Zeihan (Narrator, Author)   The Shattering Peace: Old Man's War, Book 7 by John Scalzi (Author), Tavia Gilbert (Narrator), Audible Studios (Publisher)  Education Offerings – AWT  Become Certified – AWT    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  AWT Technical Training - Registration  2026 AWT Technical Training Schedule  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind    Words of Water with James McDonald  Today's definition is a quantitative chemical analysis method to find the unknown concentration of a substance by gradually adding a solution with a known concentration until the reaction is complete, often signaled by an indicator's color change. Can you guess the word?       2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

Send a textIn this episode of the WTR Healthcare Happenings, Adam Fraser, COO of Omniscient Neurotechnology—a privately held, Australian‑based but U.S.-focused company pioneering AI‑driven brain mapping—joins Water Tower Research Co‑Founder Tim Gerdeman and Healthcare Analyst Robert Sassoon for a deep dive into the future of clinical connectomics. The discussion explores how Omniscient's flagship platform, Quicktome, uses advanced AI to transform complex brain data into intuitive, Google‑Maps‑style network visualizations that enhance neurosurgical planning, support coma and mental‑health assessments, and inform broader brain‑care decisions. Fraser also walks through the company's growth trajectory, funding milestones, and strategy to scale across the U.S. hospital market while laying the groundwork for global expansion and broader neurotech partnerships. The conversation concludes with Omniscient's long‑term vision to build a comprehensive “brain data economy” capable of powering next‑generation innovations—from BCIs and DBS to emerging solutions like TMS for major psychiatric conditions.

Morning Brew co-founder Alex Lieberman joins How Success Happens for a fun, fast-paced masterclass in going from side-hustle newsletter to full-blown media brand. Alex shares how he grew Morning Brew from a scrappy startup into a scaled business, the mindset shifts that allowed for greater growth, and the systems that kept the rocket ship steady. He and host Dan Bova dig into how to keep innovating, why expert support at every level is a superpower, and the practical steps you can take to unlock your next chapter of growth.With the business tax filing deadlines are approaching quickly, with many returns due March 16, 2026, understanding what has changed and acting on it with the right guidance may be one of the most practical decisions a solopreneur makes this year. Learn more about filing your taxes with Intuit TurboTax, visit https://turbotax.com/business Learn more about your ad choices. Visit megaphone.fm/adchoices

What makes a small business attractive to buyers? In this episode, Bill Gallagher sits down with Phil Risher, founder of Flash Consulting, to unpack how service businesses can grow quickly and become attractive acquisition targets. Phil shares how he helped scale a home service company from $2.7M to $5M and sell it within two years by focusing on marketing systems, data, and repeatable customer acquisition. They explore why recurring revenue, strong margins, and systems that remove the owner from operations dramatically increase company value(05:47) You Don't Need a $10M Business to Sell*Many founders believe they must reach $10M in revenue before selling.*But smaller companies can still sell for strong valuations.*Bill shares an example of a company under $4M in revenue selling for around $21M.(18:20) Why Most Service Businesses Lose Leads*Many companies lose potential customers simply because they fail to follow up.*If someone fills out a form or calls but doesn't answer the first callback, the lead often disappears.*A simple system of texts, emails, and follow-up outreach dramatically improves conversion rates.(33:03) The “Key Person Risk” That Kills Business Sales*One of the biggest obstacles to selling a company is owner dependence.*If the owner is the primary salesperson or operator, buyers see risk.*Building a professional sales team and documented processes increases valuation.(36:50) Systems Turn a Job Into a Sellable Company*A business becomes valuable when it runs on systems instead of the founder.*Marketing, sales intake, follow-up, and operations must be documented.*When the owner steps back and the company still grows, buyers become interested.Thanks to Phil Risher for being on the show!Connect with Phil on LinkedIn: https://www.linkedin.com/in/philrisherLearn more about his work: https://phlashconsulting.com/about-phlash-consulting/Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshopBill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoachVisit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/Bill on Twitter/X: https://x.com/billgall

What actually separates small businesses from scalable eight-figure companies? In this episode of Limitless MD, Dr. Vikram Raya breaks down the operating system that allows founders to build predictable, scalable, and sellable businesses even if they never plan to sell.This episode is a practical deep dive into business infrastructure, leadership systems, and the invisible framework that turns fragile growth into durable momentum. Dr. Raya explains why businesses do not rise to the level of the founder's talent but instead rise or collapse to the level of their systems, and how founders must shift from being artists to becoming architects.You will learn how to remove founder dependency, design a self managing company, and build a business that can grow without chaos or constant firefighting. This episode is especially relevant for physicians and founders who want freedom without abandoning impact.“You do not need a better product. You need a better operating system.” ~ Dr. Vikram RayaIn This Episode:Why businesses rise or collapse based on systems, not talentHow to remove founder dependency from your companyWhat a real business operating system actually isThe frameworks behind EOS, Scaling Up, and Summit OSThe six elements every scalable company must masterHow to build a self-managing companyHow physicians can turn clinics into scalable assetsConnect with Vikram:

In this episode of Tell Me It Will Be Okay, I interview Brandy Jemczura of Columbus, Ohio, founder of Seeds of Caring, a nonprofit that connects children ages 2–12 (and some middle schoolers) with volunteer and activism opportunities to build empathy, kindness, and agency. We links service to anxiety support and resiliency, emphasizing four cornerstones: feeling lovable, capable, able to handle emotions, and developing a resilient self-concept. Brandy shares how Seeds of Caring grew from 285 child volunteer experiences in its first year to over 57,000 annually, now operating in Columbus and Indianapolis, and explains how programs use children's literature, reflection, and hands-on projects to address tough topics without “othering,” using asset-framing language and reinforcing that everyone needs help sometimes. We discuss parent concerns, privilege, and how small actions can create hope and community impact. 00:00 Welcome and Guest Intro00:30 Action as Anxiety Relief00:55 Resiliency Cornerstones02:33 Volunteering Builds Regulation04:38 Meet Brandy Gemchura05:19 Seeds of Caring Origin Story08:22 Scaling Up and Facing Fear10:45 Why Ages Two to Twelve14:00 What Two Year Olds Do17:32 Culture of Caring Ripple Effects19:37 Winning Over Nonprofit Partners21:56 Talking Tough Topics With Kids24:02 Hope for Overwhelmed Parents25:22 Favorite Family Activities25:44 Goldfish Fairness Lesson27:43 From Empathy to Action29:11 Avoiding Othering Language32:07 Kids Growing With Service35:09 Kindness Versus Nice37:54 Privilege Into Next Steps41:02 Helpers and Mental Health43:56 Scaling to New Cities45:17 Start Small Anywhere46:58 Parents Modeling Kindness49:24 Final Wrap and ResourcesWant to know more about Seeds of Caring? Of course you do! Who wouldn't?!? Check out their website here: SeedsofCaring.orgYou can find also find them on:Facebook: Columbus, IndianaInstagram: Columbus, IndianaLinkedinYouTube

Industrial water training only works when the knowledge transfers. That means the material lands with the audience, survives the drive home, and shows up later in the field when decisions get made.  Dan Merritt, CWT, Sales Manager at CH2O, brings a rare perspective to that problem. He started as a teacher (chemistry, calculus, physics), entered industrial water treatment on February 5, 2002, and later became part of the AWT training team. This conversation follows the path from classroom instruction to boiler rooms and cooling towers, then uses that journey to examine what makes technical training "stick" for working professionals.  From educator to water treater, then back to educator  Dan shares how leaving graduate study, teaching high school and community college, and stepping into service work shaped his approach to explaining technical concepts. The throughline is simple: the instructor owns the clarity. When someone in the room does not understand, the response is not frustration. The response is translation.  Bridging the knowledge gap without dumbing it down  Trace and Dan describe a common failure mode in technical instruction: experts answering correctly, but not helpfully. They frame the goal as closing the gap between what the instructor knows and what the audience can realistically absorb in the moment, especially for attendees building competence over time.  Stories and demonstrations as tools for retention  The episode highlights why AWT trainers lean on stories and physical demonstrations, from an Archimedes fountain to static electricity experiments. Dan explains how the "light bulb moment" is the reward of teaching, and why trainers adapt when a method fails (including what humidity can do to a demo in a room full of people).  Keeping the CWT exam in proper context  The conversation also draws a firm boundary: training supports growth, but it does not replace the CWT experience requirement and recommendations. Dan and Trace emphasize accurate language around the credential and reinforce what the training can and cannot do.  Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps  01:38 — Setup for a two-part series to help listeners prepare for AWT Technical Training 02:24 — AWT Technical Training logistics: March 10–13 in Frisco, Texas (near Dallas) 03:10 — Trace shares why AWT Technical Training matters personally (mentorship, community, support) 05:51 — "Desert Pete" story: why instructors "fill the bottle" by giving back through training 11:53 — Words of Water with James McDonald: definition + answer ("flow rate") 14:13 — Events mentioned for water professionals  18:42 — Trace introduces the guest: Dan Merritt (CH2O) and their history through AWT 19:39 — Dan's background: 24 years in water treatment; former teacher (chemistry, calculus, physics). 22:44 — Dan's entry into water treatment: Industrial Water Engineering ride-alongs + first field impressions 26:49 — Move to Pacific Northwest + start at CH2O (service tech) and why that timing mattered 31:40 — How Dan and Trace connected through AWT training; Dan begins teaching (service tech reporting). 34:17 — Dan's AWT involvement expands: education committee + Intro to Water Treatment online course task force 35:31 — Dan asked to teach the chemistry class; Trace frames "know your audience" and confidence gap 36:50 — Teaching tools and learning from misses: demos (Archimedes fountain, static electricity + humidity issue) 37:49 — The key teaching principle: "you're the instructor; it's your job to explain it clearly" (adult learners) 41:31 — Bridging the knowledge gap: why brilliance can miss the audience, and why training must translate 44:48 — Why a math/calculations class helps: making the "bang, there's your answer" steps teachable 50:19 — Troubleshooting reality: many forces in boilers/cooling towers; deeper understanding improves diagnosis 52:00 — Field story lesson: softener cleaning foam incident (why stories stick and prevent repeat mistakes) 56:19 — CWT clarification: training helps, but it cannot replace required experience and recommendations 58:31 — CWT wording matters: it's an "exam," not a "test" (Trace mentions Angela Pike's correction)   Quotes  "It's your job to explain the material in a way that we can understand it."  "It's our responsibility to take this information, to package it in a way so you, not me, you can understand it." "Math is the only known axiom that we have. And it kind of quiets the chaos." "And again, it's not a test. Do not say that it's a test. It is an exam."    Connect with Dan Merritt, CWT  Email: dmerritt@ch2o.com   Website: .https://www.ch2o.com/  LinkedIn: https://www.linkedin.com/in/daniel-merritt-cwt-18413819/ CH2O, inc.: Overview | LinkedIn    Guest Resources Mentioned   Education Offerings – AWT  Become Certified – AWT   I Said This, You Heard That 2nd Edition by Kathleen Edelman    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  AWT Technical Training - Registration  2026 AWT Technical Training Schedule Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind    Words of Water with James McDonald  Today's definition is a measure of the volume or mass of a fluid (liquid or gas) that passes through a certain point or cross-section over a unit of time.  Can you guess the word or phrase?    2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

Are you growing your company or are you keeping it small by being the hero?In this solo episode, Bill unpacks the hidden addiction leaders have to being needed; constantly jumping in, solving problems, and staying essential to everything. While this mindset may help you start a company, it will quietly sabotage your ability to scale it.Topics explored in this episode:(00:03) The Fastest Way to Stay Small *Staying essential to everything keeps your company small *Jumping in to solve every problem prevents team growth *Being the hero steals others' opportunity to level up(03:31) The Addiction to Being Needed *Leaders often love being the hero and solving problems *Hero mindset requires “victims”, which creates weak and dependent teams *Real leadership means developing problem-solvers, not being the problem-solver(09:19) Practical Delegation Shift *Before solving a task, ask: Who should own this? *Assign work based on others' strengths and pride points *Even imperfect recognition builds trust and engagement *Speak specifically to why someone is right for the challengeBill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshopBill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoachVisit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/Bill on Twitter/X: https://x.com/billgall

In this jaw-dropping episode , we sit down with George Day — one of the most prolific yet largely unknown drug kingpins in American history. Raised in Washington, DC, George was literally born into the drug trade. By age six, he was traveling across the border with his father, helping smuggle hundreds of pounds of marijuana hidden inside a Winnebago. As he grew older, his life spiraled deeper into the underworld — from trimming weed in Mexico to handling massive cash pickups and negotiating with Colombian suppliers before he was even a teenager. After his father's sudden death, George found himself — at just 11 years old — sitting on a multimillion-dollar drug ledger, forced to navigate dangerous debts, cartel relationships, and violent street politics. What followed was the rise of a cocaine empire that eventually stretched across all 50 states… and ultimately led to a life sentence plus 90 years in federal prison. This is Part 1 of an unbelievable story about family, survival, crime, and the realities of growing up inside America's drug economy.

This episode focuses on the challenges and strategies surrounding the cost and insurance coverage of anti-obesity medications. Guests share insights on navigating Medicare, Medicaid, and commercial insurance barriers, as well as tips for utilizing manufacturer programs, savings cards, and coding strategies to improve patient access. The discussion highlights the pharmacist's role in helping patients overcome financial obstacles and sustain access to effective obesity treatments. The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.

"Don't be afraid to say I don't know. - Will Ritter"  Corrosion is expensive, relentless, and easy to underestimate—until a "lasagna battery" turns aluminum foil green and reminds you what electrochemistry can do in the real world. This conversation reframes corrosion coupons as what they actually are: a repeatable field test that can sharpen your decisions—if you treat the process with consistency.  Respect the coupon, protect the data  Trace breaks down why coupons became non-negotiable in his systems: they turn guesswork into usable corrosion-rate intelligence. Will Ritter of MetaSpec (formerly Pacific Sensor) explains the fundamentals—pre-weighed coupons, exposure time, cleaning, and calculating corrosion rate in MPY (mils per year). The point isn't that the coupon is your pipe; it's that the coupon becomes a reliable, relative gauge over time when variables are controlled.  The "five things" that make results repeatable  Will outlines practical failure points that quietly ruin comparisons quarter to quarter: alloy selection (and staying consistent), surface area (and what happens when hardware covers the coupon), surface finish (including why scratches and pits matter), weight accuracy (and why kitchen/postage scales don't belong in the workflow), and protective VCI packaging that prevents premature corrosion in storage and transit.  Brand building, trade shows, and getting comfortable saying "I don't know"  Will shares his path from Pacific Sensor to MetaSpec and what it looks like to merge brands intentionally heading into 2026. The discussion also moves into trade show presence and digital marketing, plus a simple confidence framework: get comfortable saying "I don't know, but I can find out," and build communication reps—he points to Toastmasters as a low-stakes way to do that.  Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps  02:20 — Trace sets the stage: why corrosion coupons matter as diagnostic data 04:05 — What a coupon is (size, pre-weighed precision) and why tiny changes matter 06:14 — Trace's "four things" water treaters manage (and what microbial control is not)  07:07 — The "lasagna battery": anode/cathode/electrolyte/path in a real-life example 08:50 — Defining corrosion (ISO 8044 and NACE definitions referenced) 09:50 — Corrosion cost perspective: "2.5 trillion" and "3.5% of global GDP" (as cited)  10:53 – Words of Water with James   12:38 – Events for Water Professionals  14:56 — Will Ritter introduction and why the podcast helped him understand the industry 18:30 — How Will got into coupons: Pacific Sensor, mentors, and early AWT exposure 24:36 — Trade show mindset: don't be afraid to say "I don't know" 27:50 — Toastmasters as a practical system for better speaking and confidence 31:25 — Pacific Sensor → MetaSpec; co-branding and planned transition "starting in 2026" 34:06 — Coupon basics and MPY explained in clear operational terms 36:51 — The big misunderstanding: coupons as a relative gauge (not "the pipe") 40:06 — The "five key characteristics" behind usable coupon data 58:10 — Best-practice takeaway: treat coupons like a lab test brought into the field 01:06:35 — Close: why Trace "owes a lot" to that "little slip of metal"    Quotes "Use the coupon as a relative gauge of the corrosivity of the system." - Will Ritter "Surface finish is critical… a change in surface finish is going to impact corrosion results." - Will "Treat your coupons… like you are taking a laboratory test and bringing it into the field." "It's not a piece of metal. It's very special. Treat it as such." "Digital marketing is free… small businesses need to take advantage of free resources."   Connect with Will Ritter   Phone: (713) 882- 1427  Email: williamrritter@gmail.com   Website: Pacific Sensor - Buy Corrosion Coupons and Test Specimens   LinkedIn: https://www.linkedin.com/in/williamryanritter/   https://www.linkedin.com/company/pacific-sensor/about/      Guest Resources Mentioned   Material World: The Six Raw Materials That Shape Modern Civilization by Ed Conway (Audiobook)  Steel Isn't Hard (To Learn) by Shane Turcott (Paperback)  The Goal: 40th Anniversary Edition: A Process of Ongoing Improvement by Eliyahu M Goldratt (Author), Jeff Cox (Author)  Toastmasters International  Pacific Sensor Corrosion Coupon Installation Guide  Water Treatment Flyer- Pacific Sensor  Metaspec Capabilities Presentation NACE SP0775-2023 Preparation, Installation, Analysis, and Interpretation of Corrosion Coupons in Hydrocarbon Operations  ASTM-G1-25 Standard Practice for Preparing, Cleaning, and Evaluating Corrosion Test Specimens  TP25-18 The Impact of Metal Surface Roughness on Corrosion Monitoring Water Treatment    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Submit a Show Idea  Scaling UP! H2O Academy video courses  The Rising Tide Mastermind 304 Pinks and Blues: Corrosion Coupons  075 The One that's All About Corrosion Coupons  AWT Guidelines on Corrosion Coupons   Corrosion cost perspective: "2.5 trillion" and "3.5% of global GDP"    Words of Water with James McDonald Today's definition is any of the elements found in Group VIIA, also known as Group 17, of the Periodic Table, including fluorine, chlorine, bromine, and iodine, characterized by the ability to disinfect water.   2026 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

Is the end really nigh? Will AI replace you?In this episode, Bill sits down with Geoff Woods, author of The AI-Driven Leader, to unpack what actually separates leaders who dabble in AI from those who use it to transform decision-making. They explore why AI adoption fails when leaders treat it like a productivity hack instead of a strategic thought partner. Geoff introduces the CRIT framework (Context, Role, Interview, Task) and explains why the quality of your input determines the quality of your output.Topics explored in this episode:(05:50) Strategy First, Technology Second*AI adoption should never be the goal, business strategy is the goal.*AI can either accelerate your objectives or distract you from them.*The difference isn't the tech, it's the leader using it.(14:55) The CRIT Framework for Better AI Thinking*Garbage in --> garbage out. Rich context determines quality output.*Have AI interview you one question at a time to deepen clarity.*Ask for “top 3 high-impact, non-obvious strategies” and not generic answers.(18:55) The First Output Is Always the Worst Output*AI's first answer is just a draft and never the final product.*Give feedback: what you like, dislike, and want changed.*Switch personas (e.g., challenger, ideal customer, board member) to pressure-test ideas.*AI improves through iteration, just like strategic thinking does.(37:25) AI as a Strategic Question Engine*A CEO facing bankruptcy used CRIT to consult AI as a debt restructuring expert.*AI asked sharper questions than he had considered; uncovering hidden leverage.*Within minutes, it generated a “non-obvious” strategy that restored hope.Thanks to Geoff Woods for being on the show!Connect with Diane on LinkedIn: linkedin.com/in/geoff-woods-8534774Learn more about his work: https://www.aileadership.com/Get his book: The Ai-Driven Leader: Harnessing AI to Make Faster, Smarter Decisions – https://www.aileadership.com/bookBill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshopBill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoachVisit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these...

Why are wild peyote populations shrinking, and what can be done about it? In this episode, we explore the sacred medicine of peyote and efforts to conserve it with Leonardo Mercado. We discuss restrictive U.S. laws, unregulated harvesting, ongoing debates, conservation work led by some Native communities, wild vs. greenhouse cultivation and more.For 40 years, Leo has been dedicated to preserving peyote and its seed sources to create a sustainable future for the medicine. He's now Cultivation Director at Seedling Sanctuary in Tucson – a proof of concept program demonstrating an efficient model for the ethical stewardship of peyote. It operates under the Morning Star Conservancy (MSC), a non-profit organization founded by members of the Native American Church (NAC). So what's working, what needs improvement and what support is needed? Take a listen!If you'd like to support the nonprofit Modern Spirit and our podcast, you can make a donation HERE.For more information about Leo and Morning Star Conservancy, and to support conservation efforts: MSC's Website Leo's Instagram They are looking for a permanent home base for the seedlings (preferably in Southern Arizona) - if you have any connections who could help with this, please get in touch with MSC or Leo. Timestamps: (00:00) Opening and Welcome(02:50) Growing Up Around Reservations & Introduction to Cacti(03:47) The Accidental ‘Death/Rebirth'(05:23) Finding an Elder and Vision Quest (07:22) Philosophical Conflict and Protecting Sacred Tradition(09:19) Why Peyote Is Scarcer Than Ever: Supply, Ethics, and Habitat Loss(15:21) Learning with the Wixárika in Mexico(18:04) From Picket Line Roots to Conservation(22:30) Peyote Paradox: Legal Abroad, Restricted Where Needed(27:17) Morning Star in Arizona: Seed Bank, Germination, Proof of Concept(32:13) Seed-to-Ceremony: Donations and Scaling Up(40:31) Natural Culture & How to Help: Land, Funding, and the Future 

Recorded at the 2025 American Exploration and Mining Association Annual Meeting, this Mining Minds episode features Walsh Reclamation Operations Manager Troy Hawkins. Troy shares his background as a ninth-generation miner and reflects on how his father—a self-described "tramp miner"—was his hero and shaped his values around respect, hard work, and character over credentials. He discusses growing up in a small mining town, leaving school early, and entering the mining industry alongside his family. Troy reflects on his 23-year career at one operation, where he began as a haul truck driver and advanced through multiple operational and leadership roles. Once a rebellious young operator, he evolved into a people-focused leader who prioritizes morale, respect, and personal connection—building high-performing crews through trust and genuine care. Please help us welcome Troy Hawkins to The Face. We would like to thank the American Exploration and Mining Association (AEMA) for hosting Mining Minds at the event and for their ongoing dedication to advancing and amplifying voices throughout the mining industry.   Episode Sponsors:  American Exploration and Mining Safety First Training and Consulting JSR Fleet Performance Motor Mission Machine and Radiator    Episode Chapters:  05:05 Feral Mining-Town Childhood & How Kids Are Different Now 12:18 School Struggles, Sports Dreams, and Learning Outside the Classroom 33:34 "Your long hair will never make you successful" — proving them wrong 39:14 When leadership gets personal 47:22 How he builds trust 55:40 Hiring without the script: real interviews, real people 01:01:27 Marriage & support system 01:12:04 First Date at Carver's 01:16:20 Stepping into Walsh 01:22:54 Scaling Up with Trust 01:24:18 Why People Take a Pay Cut to Work for Good Leaders 01:33:10 Pucker Factor Stories

In a world of instant output, what makes your insight stand out?Bill Gallagher explores the mindset shift every leader needs to make when using AI tools. While executives are often excited, teams on the ground are nervous--and with good reason. But AI isn't here to replace your thinking; it's here to amplify it. In this episode, Bill breaks down how to stay ahead of the curve without falling into the trap of automation overwhelm.Topics explored in this episode:(00:02) AI Is an Amplifier, Not a Replacement*Tools like ChatGPT, Claude, Gemini, etc., are here to scale and amplify you, not replace you.*The biggest mistake is seeing AI as either a threat or a total replacement for human contribution.*Traditional research (library, citations, cross-referencing) was extremely time-consuming.(02:48) Human Wisdom Is the Differentiator*Let AI draft, format, analyze, summarize.*But judgment, insight, and strategic calls remain human responsibilities.*AI output is often a starting point, but it is not the final answer.(06:32) Leaders Are Excited, but Teams Are Nervous*CEOs and execs tend to be excited.*Teams often fear being replaced and falling behind.*Leaders must normalize learning and experimentation.Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshopBill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoachVisit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/Bill on Twitter/X: https://x.com/billgall

Struggling to scale your law firm or lead expert teams without burning out or losing your edge? You're not alone. In this episode, Cameron Herold brings you an unfiltered, radically honest conversation with Dan Cuneo, CEO of Melone Hatley. Dan reveals the surprising truth behind law firm growth, why lawyers love culture but hate change, and the communication systems driving results in a multi-office, 100+ employee business.What does it really take to compete, attract talent, and thrive when AI, client demand, and team alignment keep shifting? Get the inside playbook, raw stories, and proven systems to finally build sustainable scale, without sacrificing humanity or profit. Listen now, because the biggest risks are waiting, hoping, and copying what every other law firm is already doing. This episode delivers exclusive, actionable strategies that win with today's top talent and future-proof your firm.Timestamped Highlights[00:00] – The one business skill most lawyers are missing (and why it holds firms back)[04:10] – How Melone Hatley picks winning markets and why they avoid the “big city trap”[07:25] – Recruiting smart attorneys: drive vs. ambition, culture fit vs. pure skill[10:54] – Topgrading and the secrets to high-impact, low-turnover legal hiring[13:21] – Can a non-lawyer run law firm ops? Why Dan says “it depends,” and what really matters[15:31] – From band-aids to sustainable hires: scaling up, alignment, and culture that actually sticks[17:15] – The silent killer: how misalignment eats into growth (and what to do about it)[20:18] – The real impact of AI in law: opportunity, risk, and what Dan refuses to automate[25:26] – Marketing channels that don't work anymore and how Dan finds blue ocean opportunitiesAbout the GuestDan Cuneo is the CEO of Melone Hatley, a rapidly scaling multi-state family law and estate planning firm known for its aggressive, people-first approach to talent and market expansion. With 100+ team members across multiple offices, Dan is a rare law firm leader who combines litigation experience with a relentless business-building mindset. He's a TEDx speaker, champion of culture-first leadership, and a voice for operational innovation in a tradition-resistant industry.

What story are you really telling; and is anyone listening?In this episode, Bill Gallagher is joined by Dan Grech, storyteller, strategist, and founder of BizHack Academy, to unpack the real reason most small businesses struggle: they skip the story and jump straight to the sell.Dan shares how storytelling builds emotional connection, why most entrepreneurs fail to clarify their message, and how safe spaces for vulnerability unlock real transformation. From strategy to execution, this conversation will help you rethink how you communicate, connect, and lead.Topics explored in this episode:(03:30) The Power of Storytelling in Business*Emphasis on emotional storytelling and the “why” behind a brand*Dan talks about how stories humanize a brand and build authentic connection.*He highlights the idea of ‘heart' in storytelling(11:45) Teaching Strategy + Tactics*Dan explains the importance of combining big-picture strategy with technical execution*Discusses how people often jump into tactics without clarifying their message or audience*You can't out-hustle a bad strategy(17:15) Why Most Small Businesses Struggle*Many don't know how to tell their story*They try to mimic big brands, but it backfires*Small businesses must: sell the mission, not the product.(55:10) Creating Safe Space for Vulnerability*The best coaching relationships allow founders to admit fears, doubts, and confusion*Dan believes real transformation happens when people are seen and heard first*The most powerful thing we can do is sit with someone in their story and not try to fix it.Thanks to Dan Grech for being on the show!Dan's website: https://dangrech.com/ & https://bizhack.com/Connect with Dan: https://www.linkedin.com/in/dangrechBill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshopBill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoachVisit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook:

(Disclaimer: Click 'more' to see ad disclosure) Geobreeze Travel is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as MileValue.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.  ➤ Free points 101 course (includes hotel upgrade email template)⁠https://geobreezetravel.com/freecourse⁠  ➤ Free credit card consultations ⁠https://airtable.com/apparEqFGYkas0LHl/shrYFpUr2zutt5515⁠ ➤ Seats.Aero: ⁠https://geobreezetravel.com/seatsaero⁠ ➤ Request a free personalized award search tutorial: https://go.geobreezetravel.com/ast-form If you are interested in supporting this show when you apply for your next card, check out https://geobreezetravel.com/cards and if you're not sure what card is right for you, I offer free credit card consultations at⁠https://geobreezetravel.com/consultations⁠!Timestamps:00:00 Introduction to Gift Card Buying Tips00:18 Meet GK: The Gift Card Expert00:33 How GK Earned 5 Million Alaska Miles01:30 Getting Started with Gift Card Reselling04:29 Credit Cards for Maximizing Points08:19 Scaling Up Your Gift Card Reselling10:02 The Kroger Advantage12:57 Logistics of Gift Card Reselling15:55 Bulk Selling Gift Cards to Banks16:19 The Challenges of Reselling Gift Cards17:16 Streamlining Gift Card Entry18:10 Mitigating Risks in Gift Card Transactions20:17 Time Commitment and Earnings Potential23:17 Scaling Up and Managing Risks28:24 Getting Started with Gift Card ResellingYou can find Julia at: ➤ Free course: ⁠https://julia-s-school-9209.thinkific.com/courses/your-first-points-redemption⁠➤ Website: ⁠https://geobreezetravel.com/⁠➤ Instagram: ⁠https://www.instagram.com/geobreezetravel/⁠➤ Credit card links: ⁠https://www.geobreezetravel.com/cards⁠➤ Patreon: ⁠https://www.patreon.com/geobreezetravel⁠You can find GK at:➤ Website: ⁠The Whales Club⁠Opinions expressed here are the author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post. The content of this video is accurate as of the posting date. Some of the offers mentioned may no longer be available.

For five years, we’ve been following the work of Dollar For and its founder Jared Walker, watching them quickly scale up their efforts to help people crush medical debt by tapping into “charity care” — the financial assistance that hospitals are legally required to offer some patients. Their work represents what a small, scrappy, thoughtful group of people can do. Last year, their tiny staff helped wipe out more than $55 million in medical bills. As we kick off 2026, we thought it was time to check in again. After all, this will be a year when millions more people will have trouble covering their medical bills — when Dollar For’s work may become more important to more people, and when we’re hungry for more ways to help each other. As Jared tells it, 2025 proved to be a pivotal – yet rocky – period in the organization’s story. Both their successes and their challenges put into stark relief exactly what we’re all up against. So we go deep with Jared on what they achieved while they weathered the chaos, and what it might mean for their – and our collective – next moves. Here's a transcript of this episode. Check out our Starter Pack: How to wipe out your bill with charity care. And our previous coverage of Dollar For: Could billions in medical debt get zapped by the legal strategy from this 60-second video? (2021)We talked to Jared just weeks after Dollar For first went viral. The group’s early history — they’d been working locally for years — is fascinating. Badass volunteers help Jared level up, in the fight to crush medical debt (2021)Within six months, they’d recruited volunteers and built systems. The Medical Bill “Negotiation Lab” (2022)In an experiment aimed at scaling up impact, Dollar For tried a different approach in 2022. We sat in. One last tip before 2024 (2023)Why Jared thinks you should ask for “charity care” by name -- even though, let’s face it, asking for “charity” does not feel good to most of us. New lessons from the fight for charity care (2024)Dollar For spent 2024 focusing on the big picture and starting to focus on policy advocacy. Check out our history of charity care series (from 2021): A legendary lawyer sued hospitals for price-gouging their patients. And got his butt handed to him. Dickie Scruggs is the guy who beat Big Tobacco. But when he took on hospitals, he lost. The wild backstory of a tiny but crucial Obamacare provision (ft. David Axelrod)Charity care wasn’t part of federal law until the Affordable Care Act passed. A Republican senator made sure it was part of the ACA — before deciding he wouldn’t vote for the law. “We just kept right on pushing” … and laws changedIn New York, a grieving family’s story made headlines and helped advocates catch lawmakers’ attention. Wait, that was legal until now?!In 2021, Maryland barred hospitals from suing patients who qualified for charity care. Send your stories and questions. Or call 724 ARM-N-LEG. Of course we’d love for you to support this show. See omnystudio.com/listener for privacy information.

Go to www.LearningLeader.com for full show notes The Learning Leader Show with Ryan Hawk This is brought to you by Insight Global. If you need to hire one person, hire a team of people, or transform your business through Talent or Technical Services, Insight Global's team of 30,000 people around the world has the hustle and grit to deliver. My Guest: Brian Kelly is the founder of The Points Guy, which he built from a side hustle blog into a travel media empire that he sold for $28 million. At 42, he's now an angel investor in 15+ companies, including Bilt (valued at $11 billion). In this conversation, he shares lessons on manifestation, selling too early, building yourself into the brand, and why vulnerability beats wins in interviews. Key Learnings (in Brian's words) In 1995, I was 12 years old, and I was great with computers, so I started booking all of my dad's travel for work. He'd pay me $10 per booking. Then it turned into points, when my dad showed me all the American and US Air miles he had. "If you can figure out how to use all of them, we can go on a family trip."  And the rest is history. That was my first real, oh wait, this points thing is amazing. Points were a way for us to live a fabulous lifestyle.  I grew up thinking we were poor, but I really wanted to live a fabulous life. My parents were very humble and did not spend money lavishly. For me I always wanted to travel. When I was a kid, I would spin the globe and be like, This is where I'm going. I would actually research Oman. Somehow genetically, I got this gene of I need to be rich and travel the world. I used to call Mercedes, get all of their glossy pamphlets for all their new cars, and I would cut them out and stick them on my wall.  Manifesting alone won't make you wealthy, but visioning helps. I do believe being able to visualize what it looks like and taste it and get close to it helps you take the smaller steps to actually achieve it. When I think of my investments, I actually envision what they're gonna be. I envision that they're multi-billion-dollar companies. I believe it unlocks a level of pushing you to reach these mini steps that you can't see throughout the process. I started The Points Guy in 2010, but there were already Titan bloggers. I for sure felt imposter syndrome, but I saw that what they lacked was creativity. Points and miles are very clinical. Very few people were translating that for an audience. I knew I had an opportunity. I'm in my twenties, living in New York City. I'm gonna explain what everyday people need to know. Building a media brand became my moat. No one else in the points world was doing media. Doing media's frightening. While it was scary going on TV the first couple times (I almost fainted), I knew that each time I did it, I got better. That was the moat I would build. I would build The Points Guy into a brand more so than any of the others who had come before me. I saw from the beginning to double and triple down on that strategy of building something that's more than just a blog, but a lifestyle that people want to achieve. "I made a million bucks in my first six months of just blogging, but using affiliate links." In 2011, within six months of learning about affiliate marketing, I made six figures a month using the credit card links in my blog.  I was still working at Morgan Stanley. My mom was like, this sounds too good to be true. You can't leave Morgan Stanley. I was making like $300,000 a month in affiliate. Meanwhile, at Morgan Stanley, my salary is $70,000 a year. But it didn't pay right away. My parents actually lent me $10,000 just to pay my rent. I remember where I was in Madrid when that first Chase deposit of $490,000 hit from months of back pay on the blog. I sold for $28 million because I thought the industry would collapse. When Bankrate offered me $28 million in May 2012, I kind of had this negative mindset over where the industry was going. About a hundred blogs started when people knew they could make money on affiliates. Most bloggers have zero business sense. They were writing stuff like, "Cancel your Amex, cancel your Chase, cancel, cancel. Then get new cards." I saw this really bad business sense, very shortsighted greediness. I'm watching this thinking they're gonna pull the rug. Do I regret selling? Yes, the company is way more than what I sold it for. But at the time, you always have to remember what the landscape was. We're coming out of the recession. There were still a lot of weak indicators. Building myself into the brand gave me leverage. I had a three and a half year earnout. Over that time, the business really started to grow, but then I realized, well, I am also the business. So, the more press I did, when I negotiated with that parent company to stay on, they paid me a lot of money and still a cut of the business to grow it as CEO. It's kind of crazy to think 13 years after selling, I'm still here. But because I built myself as a core part of the business as The Points Guy, I've been able to stay on with less risk, getting paid well to do what I love. I'm more of the brand visionary, the consumer person. I'm very much an ideas person. When we're speaking with our longtime clients or pitching new ones, that's really where my special sauce is used and not in the day-to-day. People are not mind readers. In 2020, I had this breakdown where I thought I would actually leave. I went to the owners, and I was like, I just can't do it anymore. They said, "Brian, we've been waiting for you to say that. You don't need to be CEO. We have plenty of smart people." It was this aha moment. I think in life we often think polar, black or white. That's advice I give to people. Whether it's your parent company, your boss, your mentor, people are not mind readers. While there is risk to leveling with someone and saying, "Hey, this role is just killing me," more often than not in my career, the more vulnerable I was, the more it turned out to be such a blessing. Check Your Spam Email Frequently: In 2011, I was featured in the New York Times, but the email came to my spam email. At that time, the narrative that points were dead, blackout dates, etc. I was the only blogger putting a positive spin on points. And I tried to do it in an informative and fun way. I'm 6'7", so putting my personal angle on my travel reviews had a huge impact on being the face of this industry.  As a founder, I was a tough boss because it was so personal. If I look back at my time as CEO, I still took it very personally. I do take the integrity of this site. As we expand, we can't forego quality. In hindsight, I didn't highlight enough of the wins. I would focus too much on mistakes. That's advice I would give if I could do it all back over again, to just be much more positive reinforcement over negative. Founders need someone who can check them. You need to have someone around you, a leadership team, someone that can check you. I didn't have that for a very long time, and that's my fault. Making sure you have good people on your team that can be honest with you, and you create an environment of inviting that feedback and not freaking out when they give it to you, is important. I know I would be a much different CEO today if I did it again. Stop BSing in the interview process. Too many people take jobs not knowing what is going on whatsoever at the company. Far too many senior executives walk into positions and they're like, oh wait a minute. I like to be brutally honest in the interview process. Truth-telling is the beginning of having a great relationship because I want you to understand exactly what's in front of you. If you don't want to take it, that's so much better than hiring a senior exec and six months later, you just lost a year. Stop telling me the wins. In the interview process, stop telling me the wins because anyone can make their job look successful. "Oh, 200% ROI, this, that the other." In an interview, you're not gonna be able to fact-check any of this. We all know people can cherry-pick the data. It's really just diving deep into vulnerable moments about their leadership, the challenges as leaders they had with their teams. I'll tell them my challenges when I was CEO. I want people to be real and allow me to understand how they think, the type of leader they are. Charismatic people can trick you. The problem is that very charismatic people can trick you easily. I've been blinded by a great interview, especially when you're exhausted as a CEO and then someone's bantering with you. You're like, oh, that was fun. But I've hired plenty of people who are all talk.  I don't want personality hires. I'm the personality. My engineering team, I really need people to ship updates. I still wake up in the middle of the night asking if my bills are paid. I still have imposter syndrome about "is this crazy what I've built?" It's for sure not about the car, but I will say investing in a home that's beautiful and makes you feel really good is important. For a long time, I was traveling a lot. I never put roots down, and I always felt like I was in transit. Now I have this beautiful farm with animals and horses in New Hope, Pennsylvania. It takes my blood pressure down immediately. Angel investing has basically become an addiction. In 2020, I opened up a space where I decided I wanted to have kids even though I was single, and also started investing and advising in relevant companies. The first one was Encore Jane, who was building Built, a credit card loyalty platform for renters. I'd always thought, how cool would it be to earn points on rent? I said, You're crazy, but if it does work, it'll be massive. Built is now at $11 billion valuation. I'll make more money now, probably on Built than I will at The Points Guy, which is wild to me. I have probably about 15 other companies I put my personal money in. I love it because I can help advise founders on everything I've done, and help open doors. Using that to build wealth has become an addiction. Relentlessness is what I see in leaders who sustain excellence. I am amazed at Encore's ability to push. If he's got 10 major things impacting his business, most CEOs will start with one or two, put the others on the back burner. He will relentlessly push for excellence. I don't wanna work for Encore, but to be in the room and strategize, every time I leave a meeting with him it keeps me fresh and active.  Find mentors, not just companies. For recent college grads, find people, even at a company where you might not see your future. Find someone at that company that you connect with. If you're looking for a job, interview until you find that hiring manager that you feel is on an upward rise and that you can learn from. We often focus too much on the line of work or the company. Stop focusing on that and look at that manager or the CMO whose organization you would join. If they've done amazing things, get in right away and start networking. Put time on the CMO or CEO's calendar. Be bold. Every senior executive loves to see people come in with eagerness to learn. Show up and do extracurriculars at work. Go to the lunch and learn with the senior executive and actually get face time with them. Make sure they know your name. Those are the things that matter because when it comes time for compensation and reviews, the senior person may not work with you day-to-day, but they're like, oh yeah, that's the person I really like. They are a future leader. That's how you get ahead. Even if that boss leaves to another company, they might take you. Reflection Questions Brian says manifesting alone won't make you wealthy, but visioning what it looks like helps you take the smaller steps to achieve it. What specific vision do you have for your future that you could make more tangible (like his Mercedes pictures on the bedroom wall)? How might making it more concrete change your daily actions? He emphasizes that in interviews, he wants people to stop telling him the wins and instead dive deep into vulnerable moments about their leadership and challenges with their teams. If you were in an interview tomorrow, what's one vulnerable leadership moment you could share that would demonstrate how you think rather than just what you've accomplished? Brian realized he needed to tell his parent company, "I just can't do it anymore" as CEO, and they responded with relief, offering him a better role. What conversation are you avoiding right now because you assume the answer will be no, when the other person might actually be waiting for you to speak up? More Learning #525 - Frank Slootman: Hypergrowth Leadership #540 - Alex Hormozi: Let Go of the Need of Approval #510 - Ramit Sethi: Live Your Rich Life