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In this episode, Steve Fretzin and Steve Mehr discuss:Importance of CRM and data-driven approaches in law practice managementStrategies for scaling a law firm efficientlyThe role of marketing and brand differentiation in legal industry successBalancing multiple roles and responsibilities within a growing practice Key Takeaways:A customized CRM system is essential for tracking key metrics, enabling predictive analytics, improving budgeting, and preventing lawyers from running practices without measurable results.Scaling a law firm effectively requires standard operating procedures (SOPs) to ensure consistent case outcomes, allowing firms to handle more cases successfully as they grow.A unique brand name like "Sweet James" helped Steve's firm stand out in a competitive legal market by attracting clients through a distinctive identity while reducing the focus on ego.Regular short team meetings that address daily priorities, obstacles, and urgent issues keep everyone aligned, enhancing both efficiency and clarity for the team. "If you're not tracking the data, that means you can't measure it, and if you're not measuring your data, then you're probably in law as a hobby." —  Steve Mehr Join Steve on November 15th for an exclusive 60-minute session focused on actionable strategies for business growth. Register now—seats are limited to the first 20 attorneys! Sign up here: https://www.fretzin.com/blog/category/events/ Thank you to our Sponsors!Rankings.io: https://rankings.io/Rainmakers Roundtable: https://www.fretzin.com/lawyer-coaching-and-training/peer-advisory-groups/ Episode References: Scaling Up: How a Few Companies Make It...and Why the Rest Don't by Verne Harnish: https://www.amazon.com/Scaling-Up-Companies-Rockefeller-Habits/dp/0986019526 About Steve Mehr: Steve Mehr is the founding partner of Sweet James, a leading personal injury law firm in the U.S. With over 20 years of experience, he specializes in catastrophic injuries, product liability, vehicle accidents, and medical malpractice, overseeing hundreds of millions in client recoveries. As a business leader, Steve is passionate about helping businesses grow and used his proprietary CRM software to drive rapid growth at his firm, which he sold for multiple seven figures. He now shares unique insights into scaling businesses and is dedicated to mentorship and philanthropy, supporting local charities. Connect with Steve Mehr:  Website: https://sweetjames.com/Email: steve@sweetjames.comLinkedIn: https://www.linkedin.com/company/sweetjames/ Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinInstagram: @fretzinsteveFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: Legal Business Development Isn't Rocket Science and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911  Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

Could intentionally limiting your practice's growth be a good thing? In this eye-opening episode, I'm sitting down with Joshua Scott to discuss some unconventional but powerful advice for practice owners. Joshua reveals how focusing on controlled growth can actually protect cash reserves and stabilize operations. Drawing from his experience with Studio 8E8, he explains how capping client intake helps manage expenses more effectively and enhances profitability. We dive deep with Joshua into identifying early warning signs of unsustainable growth and effective strategies to manage them, offering you insights into managing your own business effectively.As we break down these concepts, Joshua sheds light on the typical cycle of increasing expenses tied to rapid growth, from hiring more staff to expanding facilities. We also cover the critical role of marketing investments in ensuring long-term stability and how priorities should shift once a business reaches the $1 million revenue mark. Rounding it all off, Joshua shares thoughts on self-awareness and continuous personal growth, emphasizing the importance of not becoming an obstacle in your own organization's path to success.What You'll Learn in This Episode:Why limiting growth can lead to greater profitability.How rapid expansion affects your cash reserves and expenses.Key strategies to recognize and manage symptoms of overgrowth.The importance of investing in marketing for business stability.How to adapt your role and focus as your business scales.Insights on building infrastructure and effective scaling.The significance of self-awareness and personal development in leadership.Ready to discover how smart growth can transform your practice? Listen to the episode now!‍‍Sponsors:Studio 8E8: Dentistry's story-driven marketing agency. Traditional marketing repels. Story-first dental marketing attracts.We bring your story to life in a way that captivates and connects: https://s8e8.com/affiliates/tdm?utm_source=tdm&utm_medium=affiliate&wc_clear=true‍You can reach out to Joshua Scott here:Website: https://s8e8.com/Instagram: https://www.instagram.com/joshuascott/‍Mentions and Links: ‍Terms:EBITDA - earnings before interest, taxes, depreciation, and amortization‍Books:Scaling Up: How a Few Companies Make It...and Why the Rest Don't‍If you want your questions answered on Monday Morning Episodes, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: hey, Josh will talk to us. What's one piece of advice you can give us this Monday morning? Joshua: Hey, Michael, this is for our business owners out there. And it's probably going to be a piece of advice. That's definitely unconventional, probably a little controversial, but I'll tell you, it's based in my personal research.It's based in my personal experience. I've done this. I know people that have done this, it's limiting your growth. In order to be profitable. Now, as a company and you're growing a business those two things sound at odds, right? You're like, no, I'm trying to grow because I want to be profitable and have a profitable business.But often what happens, especially in the dental profession, because practices can grow and they can grow quickly. And we begin to Keep up with that growth and chase that growth, which just sucks cash out of the organization. we have so many expenses and we're hiring new team members. Andwe've got 30 new patients a month, but we could probably see 45.So now you're looking at bringing on an associate. We're expanding, you're remodeling, you're renovating. All these things continue as we chase growth. And what that does is it just eats up the cash from the organization. the upside is you're growing a more valuable organization. So I get that we don't need to talk about, equity all that stuff.I understand that's one side of it, but in order to actually see profit, you know, when we talk about EBITDA being 10%, 20%, pushing 30 to 40 percent of dental practice, that's like super amazing. You oftentimes have to get to a place where you're limiting your growth in order to let the fixed expenses kind of cap and the profit begin to rise.Michael: Interesting. Okay. So then how does growth suck cash from the initial start? What are some of the early symptoms where you're like, okay, maybe we need to start slowing it down. And then what are some of the barriers or boundaries we can put to start slowing it down properly? Joshua: Yeah.No, it's such a great question. And a lot of times we get into the cycle before we even realize it, you know, like you've got to start up a lot of times it can be you and a clinical assistant, and then all of a sudden you start getting patients. You're like, okay, I'm gonna stop doing my own hygiene.I'm gonna hire a hygienist. that's a financial commitment, early on you're wondering if it's even the right time. Do I have the money to do that? And then more new patients come in. So you hire another assistant and then you hire front office.Then you hire another hygienist. And this whole cycle keeps going as new patients start coming in. The patient base is growing because now all of a sudden you're like, I only had three ops outfitted. Okay. Let me get the next two built out. Then you're like, okay, now we're full again. Now let me bust out through the side and add, another, three ops and rent that space.Then you're like, okay, now I need an associate. the more you grow, almost the more big ticket these expenses get, because now you're hiring an associate. Now you're expanding your space. Now you're moving locations. Now you're buying a building to do it. And so you just get all these expenses going.And I'll tell you from personal experience, what we did with Studio 88, this was about three years ago. And I was having lots of conversations around this with other business owners way ahead of me. And I said, how do you grow and be profitable? Cause we were growing, but man, it was almost like expenses and revenue were just in line with each other.We were never seeing that separation. But we were like having to hire people like, Oh my gosh, we got these more new clients. We got to hire all these other people. So I had these conversations with about three or four business owners. I said, how do you grow and be profitable? And all three of them were like, you can't.There's seasons where you're profitable, but usually it's because you're spending less money. And then there's seasons where you're growing and you're really spending, you're investing in the business and putting out capital. And those are very hard seasons to be profitable. So what we did about three years ago was, said, okay, we're going to cap our client growth at eight a month.I already have a team in place. We can handle eight a month. So let's go this entire year and let's just do eight. Okay. And see what happens. And all of a sudden when we controlled that fixed cost that kind of leveled out and then our profit began to rise. And then by the end of the year, I think we were hitting like 12 to 14 percent profit.And I was like, Oh my gosh, this was amazing. And then we added more team to go to 10 new clients a month. expenses kind of jumped up a little bit, but again, we became. And so there are seasons like of growing a business and then you may just be like, man, I just need to grow. Cause I'm trying to hit some like number and I just want to build a million or 20 million organization.Cool. But then there's some of us where it's like, we're growing, but we want to be profitable as well. How do we do that? And it could just be looking at your new patients and going, It's okay if we cap it at 25 a month, at 30 a month. And I maintain that team. And let's just have a year where we grow and you control those fixed costs.Don't renovate. Don't hire an associate. Don't bring on another hygienist. Just serve that patient base really well for that year and let that profit begin to expand. Michael: Interesting. Okay. So then real quick asking you, what made you come up with eight Joshua: Oh, like eight new clients a month.Michael: Yeah. Joshua: It had nothing to do with our name. It was just, I was like, yeah, no, it honestly was like, that was the capacity of the team. I went to our creative team, photographers, videographers, designers, developers, account managers.And I said, what do you guys feel comfortable with us taking? And we kind of reverse engineered it. We were like, I think if we did eight a month. We would feel great about the level service, the level creativity, and not overwhelming our team consistently. And so we said, great. And that's kind of how we capped it.organizations that go from zero to 1 million. it's a whole different dynamic. key is selling. when you're growing from a startup to a million in revenue, it's just sales. And we don't like to talk about that in the dental practice, but it literally is get as many new patients in as possible, create revenue, like just go, go, go.It'scall it like sell like hell, man. You just like it all to get the revenue in. But organizations, once they get above a million, they start to switch. now you've proven a market fit, you're doing a million dollars in your community. you're a solid practice.You've proven your practice fits in that community. You've got something. Now you've got to start focusing on scalable infrastructure. Now you've got to realize that growing like that begins to suck cash. But as you go from like 1 million to 10 million, the complexities increase a ton. you need cash not only to grow, but you got to bring on somebody for HR.You got to bring on somebody for as like a practice administrator, of a sudden youhave people on your team that are now making six figures. and it's just infrastructure. It has nothing to do with selling or creating revenue. These are just people that the structure needs.And so you realize a lot of times when practices get above a million and they're just grow, grow, grow, grow. All of a sudden they find themselves strapped for cash because they never created profit. And now they've got to invest in infrastructure and how the organization begins to scale towards the next complexity.Michael: So then what do you recommend when we pass that million, Mark, can we start looking into books or instructions or advice where it's like, Hey, help me to build infrastructure? Cause we don't I wouldn't know that. Once we hit this specific amount of employees and numbers and you know what I mean, kind of a thing. Joshua: Yeah. No, it's interesting, Mike, because work with larger groups and you can be acquiring practices. Okay. A million dollar one here, a 1. 5, 2 million one here. But all of a sudden you're like, Oh crap, I need a CFO. that's a high level want to call it an expense because I'm a P and L it shows up as an expense, but it's really an investment in your leadership team. But like, that's, a hefty, person, a COO. All of a sudden you're sitting on three practices doing 12 million in revenue.And you're like, I need somebody to run all this. You need a COO. These are high level people. And my point is if you've been buying practices nonstop, renovating them, hiring teams, putting in high paid doctors, all of a sudden you're in a situation where there's no cash. To bring on the COO, the CFO, the people you need.And so part of this is yeah, it's a race to get to a million, Get all the revenue and get all the new patients. But once you get past that point, start to figure out how to build a profitable organization because you're going to need it for the next step. And the thing I have found that I've seen proven I can't write a book on it yet.I don't have that body of like research, but I've seen it over and over again is if you can limit your growth. Then you'll start to see that profit increase. And so don't keep chasing that expense structure. Go, okay, we're going to be good for this year with this team. And we're going to serve 30 new patients a month.And that's just how it's going to go in the next year. We're going to expand or hire more team and we'll take on 45 a month, but begin to put that in place to create that profit. Michael: Do you think it gives you time to think time to plan look into the details of, Oh, we do need a COO or we do need an associate As well, Joshua: made such a good point because oftentimes growth it controls us. we get caught up in it and we're just running. it really takes discipline because That scarcity mindset really kicks in when you go, we're only gonna take 30 new patients a month that freaks people out because they're like, I'm turning away 15 or we're scheduling 90 days out or 120 days out.And I'm like, I know. you know what? They'll be there in the future. They will, you keep growing and make amazing organization. They'll be there. This is what's best for your organization right now. And even you create that head space to where you're not just chasing growth all the time.You're now turning your eyes as a CEO to what the organization needs. Michael: And then what if you're in a season where. You've already decided I'm only going to take in 30 new patients a month, but then something external happens, COVID, right? Or anything, right? I mean, something external happens where you're like, crap, I should have been selling this whole time. And now I'm like, you know what I mean? and maybe just for that season, how do you feel? What do you do? What should we? Look into it. Joshua: Yeah, this is why I love talking to you.I feel like you read my mind. You keep asking me like the next question and you and I didn't rehearse this, here's the thing when you're in that zero to a million, it really is about sales and it's about getting new patients in the door, create revenue, right? When you get past that million dollar mark, and now you're in that kind of million to 10 million range.It has to shift to marketing. And here's what I mean by that. We often look at marketing as solving our needs today. Josh, I need 45 new patients a month. So I need the market. I'm like, okay, that's a need for today. And Michael, to be honest, marketing doesn't often solve that. We're not going to change that in the next 30 days.You know, that we all know that marketing ispositioning you for the future. the reason why, like in the first phase of business, it's so important just to sell, cause you need revenue. You got to keep the lights on, keep people paid. The second phase is exactly what you just said. We don't know what the market's going to do.We don't know what the economy is going to do. We don't know what the community is going to do. So you'll face these kinds of ups and downs, these dips and challenges. But if you're investing in marketing, you're securing your future, you're creating momentum and attention, not for today, but for 90 days, for six months, for a year, And so you begin to shift that, put it in the marketing and build this brand that becomes resilient during times like that.So to answer your question, the best thing to do to solve a downturn is to have been investing in marketing six months ago to get you through that. Michael: have to have man, I guess a lot of more insight when it comes to Passing this 1 million mark, When it comes to your team, what you need, profit marketing.So what can help us with that? Cause we're not all. Immediately once a million passes, we know these things, right? We just continue to sell sometimes and that's it. So is there something specific kind of like a check Mark, a checklist or anything like that? Joshua: That's a good question, man.I think you're right. So much of this for me was trial and error. There's a lot of good books, scaling up as one of those books that I would say super impactful. It talks about these three phases of business and even gets into 10 million plus, and what we're trying to do at that level.first step is probably just realizing the grind of a lot of us know how to grind out a million dollar business and to be honest as we're sitting here in 2024, I don't know that that's as unique and as special as it used to be. It's absolutely an accomplishment, 100%. Most people will never accomplish that in their life, but I think we realize with some humility.A lot of people can just grind that out, but that skill set is not going to get you to the next level. And so people out there are going to be listening to this where it's like they've acquired practice two, they've acquired practice three, and they're trying to apply that same skill set, grind it out, sell, create revenue.And you have this like sneaking suspicion that it's not going to work. It's not going to get you where you need to go. And at this level, it becomes leadership. It becomes marketing and it becomes a scalable infrastructure. So turning your eyes from those things. Onto what's going to get you to the next step probably the first step is just self awareness Michael: Self awareness.So noticing these things, cause a lot of the times I feel like you bottleneck yourself and then you're like, no, I can do that. you know what I mean? And then you're,why would I pay this associate this much? If I can just double down and block out my schedule and do this and that it might work, but I don't know.Joshua: And dude, I'm so aware, Michael, probably one of the things I internally struggle with, not struggle with, but I'm very aware. Most founders of companies like agencies like ours. Only get to a certain level and they can't get to the next point. we're kind of at that point where like most founders kind of bail because they just don't have a skillset to go to that next level.I know that I am intentionally investing in myself. Cause I want to get there, man. I feel like I can, and I don't want to become the main limiting factor of this organization. I'm investing in myself. I'm aware of it. I'm trying to grow. Cause I'm like, we can do this. I can do this. Michael: Nice, man.Awesome. Thank you so much for being with us. It's been a pleasure. I appreciate your time. And if anyone has further questions, you can definitely find Josh in the dental marketer society, Facebook group, or where can they reach out to you directly? Joshua: Guys, I'm at Instagram at Joshua Scott. I'm still in my account.So hit me up. Tell me you saw this, heard this episode. We'd love to hear from you, but also a website s eight e eight. com. Michael: Nice. And at the same time, studio 88. Does have an exclusive deal for you. So if you want to go in the show notes below, click the link, check it out, if you are a need or a marketing company or a website, especially a website, if you like my website, studio 88 did it.So go ahead and check it out. And Josh, thank you so much for being with us. It's been a pleasure. And we'll hear from you soon. Joshua: Thanks man.‍

Struggling to raise prices despite rising costs, build a cohesive team with shared values, or keep pace with technology? Ross Cushing has seen it all on his journey building one of America's largest private audiology practices. In this episode, Ross shares his early mistakes and his best strategies for growing a successful audiology practice today. Ross Cushing is the founder and CEO of Live Better Hearing & Balance, with over 26 locations across multiple states. He is a sought-after speaker on practice management and frequently shares his entrepreneurial insights. In this episode, Kevin and Ross will discuss: - His journey to audiology - Challenges in the early stages of a practice - Building trust and team development - His early struggle to manage his practice's cash flow  - Goal setting for sustainable practice growth - The value of developing relationships with physicians - Authentic marketing for private practices  - His approach to hiring  - Challenges and strategies for pricing hearing aids - Tips for building a cohesive work environment - How to capitalize on emerging trends in audiology - Networking and mastermind groups - And other topics… Ross Cushing is the founder and CEO of Live Better Hearing & Balance, one of the largest private audiology practices in the United States. He opened his first practice in 2007 after working for industry leaders. Under his leadership, Live Better has grown to over 26 locations across multiple states. Ross has also served as the state audiologist for Maryland prisons for 12 years. He is a sought-after speaker on practice management and frequently shares his entrepreneurial insights.  Connect with Ross: Ross's LinkedIn: https://www.linkedin.com/in/rosscushing/  Resources Mentioned: Live Better Hearing Website: https://livebetterhearing.com/  Good to Great: Why Some Companies Make the Leap...And Others Don't by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996  Scaling Up: How a Few Companies Make It...and Why the Rest Don't by Verne Harnish: https://amazon.com/Scaling-Up-Companies-Rockefeller-Habits/dp/0986019526  Traction: Get a Grip on Your Business by Gino Wickman: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837  Ready, Fire, Aim: Zero to $100 Million in No Time Flat by Michael Masterson: https://www.amazon.com/Ready-Fire-Aim-Zero-Million/dp/0470182024  The Only Thing: If you're an audiologist and want to grow your practice – we've got a FREE, expert guide to help you achieve your goals. It's called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It's the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery.

Discover the principles and habits to triple profits, double cash flow, and 10X business valuation   We're delighted to welcome Herb Cogliano, an international executive business coach with three decades of invaluable business experience. Herb shares a wealth of insights from growing a family business, navigating the challenges of scaling a business, and embodying the essence of impactful CEO leadership. Drawing inspiration from the legendary John D. Rockefeller, the pioneering force behind the Standard Oil Company, now Exxon Mobil Natural Gas. → We delve into the transformative power of Rockefeller's 10 Habits to scale a business. These time-honored principles have stood the test of time for successful entrepreneurship. We discuss these principles and the five key traits of a high-impact CEO to triple profits, double cash flow and 10X business valuation.

In this episode Brian sits down with guest Doug Fincannon from C12 Group to talk about how to make your business better today, specifically focusing on strategic operating systems.The opinions on this podcast are Mark and Brian's and not in any way a reflection of RE/MAX or anyone else in the industry.Doug's Contact InformationPhone: 336.212.1322Email: doug.fincannon@c12forums.comBook LinksTraction (Get a Grip On Your Business) - https://a.co/d/0G8iFlZScaling Up (How a Few Companies Make It...and Why the Rest Don't) - https://a.co/d/8cYJwVPBusiness Model Generation (A Handbook for Visionaries, Game Changers, and Challengers) - https://a.co/d/dIkAWhUSocial Media and Contact InformationLink Tree:  https://linktr.ee/raisingrealestatestandards

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 2620: ESI from ESIMoney.com likens savvy money management to playing chess, emphasizing strategic thinking and patience in personal finance. The article outlines principles such as understanding key financial metrics, developing a sound strategy, focusing on priorities, employing proven financial tactics, and being open to unconventional approaches. It also stresses the importance of adaptability, recognizing multiple paths to success, prudent risk-taking, and the significance of small, consistent actions in achieving financial goals. Read along with the original article(s) here: https://esimoney.com/playing-financial-chess/ Quotes to ponder: "Knowing what you're trying to achieve is a key part of playing financial chess." Episode references: Scaling Up: How a Few Companies Make It and Why the Rest Don't (Rockefeller Habits 2.0): [https://www.amazon.com/Scaling-Up-Companies-Rockefeller-Habits/dp/0986019526] Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 2620: ESI from ESIMoney.com likens savvy money management to playing chess, emphasizing strategic thinking and patience in personal finance. The article outlines principles such as understanding key financial metrics, developing a sound strategy, focusing on priorities, employing proven financial tactics, and being open to unconventional approaches. It also stresses the importance of adaptability, recognizing multiple paths to success, prudent risk-taking, and the significance of small, consistent actions in achieving financial goals. Read along with the original article(s) here: https://esimoney.com/playing-financial-chess/ Quotes to ponder: "Knowing what you're trying to achieve is a key part of playing financial chess." Episode references: Scaling Up: How a Few Companies Make It and Why the Rest Don't (Rockefeller Habits 2.0): [https://www.amazon.com/Scaling-Up-Companies-Rockefeller-Habits/dp/0986019526] Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 2620: ESI from ESIMoney.com likens savvy money management to playing chess, emphasizing strategic thinking and patience in personal finance. The article outlines principles such as understanding key financial metrics, developing a sound strategy, focusing on priorities, employing proven financial tactics, and being open to unconventional approaches. It also stresses the importance of adaptability, recognizing multiple paths to success, prudent risk-taking, and the significance of small, consistent actions in achieving financial goals. Read along with the original article(s) here: https://esimoney.com/playing-financial-chess/ Quotes to ponder: "Knowing what you're trying to achieve is a key part of playing financial chess." Episode references: Scaling Up: How a Few Companies Make It and Why the Rest Don't (Rockefeller Habits 2.0): [https://www.amazon.com/Scaling-Up-Companies-Rockefeller-Habits/dp/0986019526] Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the first episode of our Business Operating Systems series. Today, host Charlie Malouf, alongside guests Carl Hillesland and Stacey McCormick, delve into the world of business operating systems, primarily focusing on the Entrepreneurial Operating System (EOS). Designed for small to mid-sized companies, EOS is lauded for its simplicity and effectiveness in gaining traction by streamlining six fundamental components: vision, people, data, issue resolution, processes, and traction.  Carl, an EOS implementer, shares his journey from multi-unit leadership to embracing EOS to drive high performance in teams, citing his experience at Ashley Furniture to illustrate the necessity of systems for scalable success. The trio considers various operating systems like Rhythm Systems, Pinnacle, and introduces Mr. Mo, a business chassis employed within Broad River Retail. They underscore the need for clear organizational vision, guardrails, and continuous evolution in business to avoid stagnation.  References: EOS (Entrepreneurial Operating System): https://www.eosworldwide.com   "Traction: Get a Grip on Your Business" by Gino Wickman: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837   Scaling Up: https://scalingup.com   "Scaling Up: How a Few Companies Make It... and Why the Rest Don't (Rockefeller Habits 2.0 Revised Edition)" by Verne Harnish: https://www.amazon.com/Scaling-Up-Mastering-Rockefeller-Habits/dp/0986019593/   OKRs: https://www.whatmatters.com   "Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs" by John Doerr: https://www.amazon.com/Measure-What-Matters-Google-Foundation/dp/0525536221   EMyth: https://www.emyth.com   The Great Game of Business: https://www.greatgame.com   4DX (The 4 Disciplines of Execution): https://www.franklincovey.com/books/4dx-book/   Pinnacle Business Guides: https://pinnaclebusinessguides.com   Rhythm Systems: https://www.rhythmsystems.com   Metronomics: https://www.metronomics.com   Vision Driven Leader: https://visiondrivenleader.com   "The Vision Driven Leader: 10 Questions to Focus Your Efforts, Energize Your Team, and Scale Your Business" by Michael Hyatt: https://www.amazon.com/Vision-Driven-Leader-Questions-Energize-Business/dp/0801075270   "The High-Speed Company: Creating Urgency and Growth in a Nanosecond Culture" by Jason Jennings: https://www.amazon.com/High-Speed-Company-Creating-Urgency-Nanosecond/dp/1591847362   "Nick Saban and the Inner Workings of His Alabama Recruiting Machine" - article published February 3, 2015 by Lars Anderson: https://bleacherreport.com/articles/2350958-nick-saban-and-the-inner-workings-of-his-alabama-recruiting-machine   This episode on YouTube: https://youtu.be/VRQNLtuOsQY  We hope you enjoy this episode and subscribe to our podcast for a new story each week.  Visit https://www.storiesfromtheriver.com for more episodes.

Welcome to the first episode of our Business Operating Systems series. Today, host Charlie Malouf, alongside guests Carl Hillesland and Stacey McCormick, delve into the world of business operating systems, primarily focusing on the Entrepreneurial Operating System (EOS). Designed for small to mid-sized companies, EOS is lauded for its simplicity and effectiveness in gaining traction by streamlining six fundamental components: vision, people, data, issue resolution, processes, and traction.  Carl, an EOS implementer, shares his journey from multi-unit leadership to embracing EOS to drive high performance in teams, citing his experience at Ashley Furniture to illustrate the necessity of systems for scalable success. The trio considers various operating systems like Rhythm Systems, Pinnacle, and introduces Mr. Mo, a business chassis employed within Broad River Retail. They underscore the need for clear organizational vision, guardrails, and continuous evolution in business to avoid stagnation.  References: EOS (Entrepreneurial Operating System): https://www.eosworldwide.com   "Traction: Get a Grip on Your Business" by Gino Wickman: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837   Scaling Up: https://scalingup.com   "Scaling Up: How a Few Companies Make It... and Why the Rest Don't (Rockefeller Habits 2.0 Revised Edition)" by Verne Harnish: https://www.amazon.com/Scaling-Up-Mastering-Rockefeller-Habits/dp/0986019593/   OKRs: https://www.whatmatters.com   "Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs" by John Doerr: https://www.amazon.com/Measure-What-Matters-Google-Foundation/dp/0525536221   EMyth: https://www.emyth.com   The Great Game of Business: https://www.greatgame.com   4DX (The 4 Disciplines of Execution): https://www.franklincovey.com/books/4dx-book/   Pinnacle Business Guides: https://pinnaclebusinessguides.com   Rhythm Systems: https://www.rhythmsystems.com   Metronomics: https://www.metronomics.com   Vision Driven Leader: https://visiondrivenleader.com   "The Vision Driven Leader: 10 Questions to Focus Your Efforts, Energize Your Team, and Scale Your Business" by Michael Hyatt: https://www.amazon.com/Vision-Driven-Leader-Questions-Energize-Business/dp/0801075270   "The High-Speed Company: Creating Urgency and Growth in a Nanosecond Culture" by Jason Jennings: https://www.amazon.com/High-Speed-Company-Creating-Urgency-Nanosecond/dp/1591847362   "Nick Saban and the Inner Workings of His Alabama Recruiting Machine" - article published February 3, 2015 by Lars Anderson: https://bleacherreport.com/articles/2350958-nick-saban-and-the-inner-workings-of-his-alabama-recruiting-machine   This episode on YouTube: https://youtu.be/VRQNLtuOsQY  We hope you enjoy this episode and subscribe to our podcast for a new story each week.  Visit https://www.storiesfromtheriver.com for more episodes.

In this episode: SELF COACHING and MINDSET Learn how to manage your thought-life so you can get the results you truly want and partner with God's story for your life! ***VIParts of this episode to refer to: 86- The Truth About Loneliness During the Season of Big Days 88-Dealing with Depression, Anxiety, and Suicidal Thoughts in the Season of Big Days 89-Holding Onto Hope in the Season of Big Days 91-How to Think New Thoughts in This Season of Big Days 92-Our Handbook of Expectations and the Journal of Expectancy 94-How to BE a Blessing Instead of Waiting for One 95-The 5 Big Emotions, Why They are There, and How to Handle Them 96- 7 Ways to Deal with the Post-Big Day Letdown 221-Permission to Rest   Don't forget: Get into the CLCC FB group and share your email so you don't miss any offers or news that's coming to an inbox near you! LEARN MORE ABOUT THE NICHE CLARITY COURSE! Welcome to the Christian Life Coach Collective!

Jamin Arvig is Co-founder of aiCommerce, a multichannel digital agency offering a full range of e-commerce services including launch strategies, ad management, and fulfillment. He is also Co-founder of Brands 10X, a platform helping e-commerce businesses sell into brick-and-mortar channels and aiC Brands, which invests in and owns multichannel brands. As a seasoned professional with 20 years in the industry, Jamin is a thought leader in e-commerce, having presented at Harvard Business School, London Imperial College, Global Networking Summit, CEO Retail Summit, and several YPO events and industry conferences. In this episode… There are several reasons why brands should leverage distribution channels to grow and scale including reaching a wider audience, enhancing brand awareness, improving customer experience, and increasing sales. What are specific growth levers for expanding distribution channels? According to e-commerce expert Jamin Arvig, three growth levers are essential: online marketplaces, direct-to-consumer, and brick-and-mortar stores. When determining if a marketplace fits your brand, Jamin recommends listing the channels where you want to sell your products. Amazon, eBay, and Etsy are some of the most popular online marketplaces to consider. Once you have chosen your channels or marketplaces, the next step is distributing your top-selling products, especially if you have many SKUs. Finally, partner with experts and mentors who can assist you in navigating your path — assisting you in making strategic decisions, better managing your time, and bringing your vision to reality. On today's episode of the eComm Breakthrough Podcast with Josh Hadley, he welcomes Jamin Arvig, Co-founder of aiCommerce, to discuss growth levers for expanding distribution channels. Jamin talks about how multichannel strategies influence brand valuation, prioritizing e-commerce channel opportunities, processes for expanding into new markets, and when to consider distributing brand products to brick-and-mortar stores. Resources mentioned in this episode: Josh Hadley on LinkedIn eComm Breakthrough Consulting eComm Breakthrough Podcast Email Josh Hadley: Josh@eCommBreakthrough.com Hadley Designs Hadley Designs on Amazon Jamin Arvig on LinkedIn aiCommerce Buy with Prime Brands 10X Thrasio Special Mention(s): Kevin King on LinkedIn Roland Frasier on LinkedIn Michael E. Gerber on LinkedIn The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber Traction: Get a Grip on Your Business by Gino Wickman Scaling Up: How a Few Companies Make it...and Why the Rest Don't (Rockefeller Habits 2.0 Revised Edition) by Verne Harnish Entrepreneurial Operating System (EOS) - Library Carlos Cashman on LinkedIn Related Episode(s): “Kevin King's Wicked-Smart Tips for Building an Audience of Raving Fans” on the eComm Breakthrough Podcast “Seven Acquisition Strategies to Scale to Eight Figures and Beyond” with Roland Frasier on the eComm Breakthrough Podcast “Unlocking Entrepreneurial Greatness | Insider Secrets With E-Myth Author Michael Gerber” on the eComm Breakthrough Podcast

In episode 19 we explore the gold standard for developing your organization's business strategy leading to unprecedented growth, Verne Harnish's groundbreaking framework, Scaling Up. We will briefly review the key elements that are crucial for steering a company towards an envisioned future – long-term goals, short-term goals, aligning your organization's activities around those goals…and everything in between. Resources in this episode Scaling Up: How a Few Companies Make It…and Why the Rest Don't – Verne Harnish A System That Fits – Leap Blog (As an Amazon Associate, we earn commissions from qualifying purchases made through the Amazon links above.) To stay informed and sign up for our newsletter click HERE Contact us HERE to: Send us your comments Tell us how your Leadership Challenge experience went Or to let us know about specific topics you would like us to discuss on future podcasts

In episode 18 we discuss how to unlock your organization's full potential through the transformative power of a strategic organization development process. If you're ready to elevate your leadership and take your organization to new heights, join us as we explore the keys to lasting success and be inspired to take action! Leadership Challenge: Test how clear things are in your organization by asking these questions: What are you trying to accomplish this year as a team or as an organization? What activities do you need to execute to reach the goals you are trying to accomplish? Who is doing what part of the work outlined in the questions above? As you evaluate your progress, how do you need to check in on and solve problems as they arise? What issues do you seem to face consistently? Resources in this episode CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest – Carolyn Dewar, Scott Keller, Vikram Malhotra The Lean Startup – Eric Ries Scaling Up: How a Few Companies Make It…and Why the Rest Don't – Verne Harnish Traction: Get A Grip On Your Business – Gino Wickman 4 Disciplines of Execution: Achieving Your Wildly Important Goals – Chris McChesney, Sean Covey, Jim Huling (As an Amazon Associate, we earn commissions from qualifying purchases made through the Amazon links above. To stay informed and sign up for our newsletter click HERE Contact us HERE to: Send us your comments Tell us how your Leadership Challenge experience went Or to let us know about specific topics you would like us to discuss on future podcasts

Herb Cogliano leads his own advisory practice leveraging the Scaling of Performance Platform, described in Verne Harnish's award-winning book, Mastering the Rockefeller Habits-Scaling Up. As a Business Coach, experience CEO Scaling Up Practitioner, and Professor of the Scaling Up Masters Business Course, he has learned first-hand what it takes to overcome many business challenges. Herb is pursuing his passion of working with leaders of growth companies to achieve more freedom by helping them create industry leading strategies, a culture of accountability, flawless execution, along with a healthy cash flow within their organizations. Herb was formerly CEO of Sullivan and Cogliano Designers, a 53 year privately held family owned Technology Staffing and Workforce Solutions firm who joined a select group of companies that have appeared on the Inc. 5000 Fastest Growing Company list multiple times. His firm was a Multiyear recipient of the Boston and South Florida Business Journal Best Places to Work Award. This honour recognizes Sullivan and Cogliano achievements for changing the business landscape in creating a positive work environment that attracts and retains employees through a combination of employee satisfaction, working conditions and company culture.   Questions •  We read quite a bit about your journey in your short bio that I just read. But we always like to give the guests an opportunity to share in their own words a little bit about your journey, in your words, how you got to where you are today. •  Now Scaling Up, can you tell our listeners, what Scaling Up is, maybe three or four critical things that if as a business you want to scale up you need to have in place. •  What has been your experience in scaling a business, let's say you were an organisation with let's say, 10 employees, and you've finished in the course of 12 months, you've now grown to an organisation with 100 employees. •  In terms of customer experience, you as a customer, what are three things that you look for to ensure that you're being satisfied as a customer, that your needs are being met? •  Now, Herb, could you also share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? •  Could you also share with our listeners if you read any books recently, actually, it could be a book that you read a very long time ago, but a book that has had or books that have had a great impact on you? Do you have any of those? •  And so, could you share with us in terms of the recruitment process from a HR perspective, what are some key, would it be a question that you need to ask them that would align you in that phase? •  Could you also share with us what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. •  Where can listeners find you online? •  Now, before we wrap our episodes up herb, we always like to ask our guests do you have a quote or a saying that during times of adversity or challenge you will tend to revert to this quote if for any reason you felt derailed or rundown, this quote kind of helps to get you back on track. Highlights Herb's Journey Herb shared that he was very fortunate to be raised in a family business where his mother and father incorporated not only raising a family on good values but incorporated what were the challenges in running and growing a business. And as he grew up, and then ultimately went into the business, their business had years of success. And then the industry became more competitive, more commoditized and their growth started to stagnate. As a result of that, they wanted to grow further. They worked hard, they were smart people, but they got stuck.  And they came across the book called Scaling Up: How a Few Companies Make It…and Why the Rest Don't (Rockefeller Habits 2.0 Revised Edition) by Verne Harnish. And it's really a playbook for small mid-market companies that don't have a team of MBAs working on their staff, but still need to navigate a very fast changing marketplace. And that book really changed his life about knowing how to grow a company by asking the right questions and working with the right tools to do it.  As a result of that, they scaled, got the accomplishments that you so nicely commented on. And then as a result of that, they exited their companies in 2018. He had an incredible business coach that was so helpful. Him and his father were incredible mentors. And then he knew that he was meant to be a coach and help others using the scaling up methodology to achieve their company's vision and potential.    What is Scaling Up? Me: Now Scaling Up, can you tell our listeners, what Scaling Up is, maybe three or four critical things that if as a business you want to scale up you need to have in place. Herb shared that one of the challenges in growing your business is that you don't know what you don't know. So, if you're a $2 Million Dollar company, you don't know what it's like to be a $10 Million Dollar company.  And things change because you're hiring more people, you're onboarding more customers, you're offering more in different products, you may have different or multiple locations and the complexity compounds, and then makes it very hard for the original owner to command and make decisions as your workforce grows from 2 to 20, to 2000 people.   And for many of us, we plateau, because we don't know how to handle the next level complexity, Scaling Up was a framework that helped them navigate it. And it's based upon four primary decisions that you need to get right around people, strategy, execution, and cash. And when you understand how to use those techniques in the four areas, it will then help you navigate the next stage of your growth and that's ultimately what they did.   Experience in Scaling a Business – Keeping a Culture That is Customer Focused Me: So, a big part of Scaling Up has to do with people and culture and customer experience starts from within. What has been your experience in scaling a business, let's say you were an organization with let's say, 10 employees, and in the course of 12 months, you've now grown to an organization with 100 employees. How do you keep that culture that is still customer focused, customer obsessed, even though you have so many more persons that you're managing? What has your experience been in scaling from that perspective?  Herb stated that hat's a wonderful question. The first part of his experience was “Were they hiring the right type of people that shared their similar values and purpose?”  And in the beginning, they were just looking at resumes, you have experience, you've done customer support or business development, you're a good fit, you're hired. But what they learned was they needed to hire people that not only had skill and experience, but shared their similar values and their purpose, because they work together in the way we behave around those values is what allows them to work well together. And that translates into the customer experience.  The second part of that, that he learned is that they cannot be all things to all customers. And they were trying to be that in the beginning and that hurt their customer experience. So, they finally profiled who was their ideal customer, they were easy to work with, they had high referred ability to others like them, they were profitable, that had to be economically good for the company and they valued them paid their bills on time.   And then they ultimately asked them…. ·      “What is it about our company?” ·      “Why do you value us?” ·      “And importantly, How are we distinctive from the competition?”  They call those their brand promises and they hire and train people to deliver exceptional brand promise results. Because if they get the clients brand promise right, and they can deliver it, they have very high client expectation scores. Me: Excellent. Thank you so much for sharing.    In Terms of Customer Experience, Things to Look Out for to Ensure That You're Being Satisfied as a Customer  Me: Now, you've worked with quite a few businesses, Herb and you have a wealth of experience. In terms of customer experience, you as a customer, because I'm sure you do business with many different organisations as a customer yourself. What are three things that you look for to ensure that you're being satisfied as a customer, that your needs are being met?  Herb shared that he thinks the first important thing is, “Are they listening to him?” “Do they understand really what his requirements or wants and needs are?”   Secondly, “Are they responsive to him?” If he feels like he needs help, or an answer, are they responsive? And are they available as needed?  And then the third thing is, he understands all companies can make mistakes. To him the mark of a great customer experience is not what they do when things are good, it's how well they react to a mistake or when things don't go good. And those are three things for him that have always been top of mind his entire career.   App, Website or Tool that Herb Absolutely Can't Live Without in His Business When asked about online resource that he cannot live without in his business, Herb shared that with AI right now there are so many. So, he'd like to say Chat GPT. But there's so many happening every day. But recently, in the last 6 months, he's really been leaning in to Chat GPT and trying to create prompts in Chat GPT that will make their customer insights and experiences that much that much better.   Books that Have Had the Biggest Impact on Herb When asked about books that he's read that have had a great impact, Herb shared that Scaling Up: How a Few Companies Make It…and Why the Rest Don't (Rockefeller Habits 2.0 Revised Edition) by Verne Harish, the book was given to him early 2003. He thinks he's read it close to 30 times now. And as recently as this weekend when he was travelling home on a plane, he was making notes to the author, and sent him a note over the weekend about an insight or something that he thinks they can do even better as part of the scaling up network. He is with a group of other like-minded coaches that use the methodology to help entrepreneurs and their senior teams grow. And they are constantly improving the IP that goes into the Scaling Up book. So, he's read a lot of books, but Scaling Up is one of the only books he ever wanted to reread and master.   In Terms of Recruitment, What are Some Key Questions to Ask That Would Align  Me: You mentioned earlier in our conversation, as it related to Scaling Up that you want to have persons that you hire, that are in alignment with your values, your value system, your vision, and your mission. And so, could you share with us in terms of the recruitment process from a HR perspective, what are some key, would it be a question that you need to ask them that would align you in that phase? Or is it something you're looking for maybe in terms of giving them a scenario and then you're looking for them to give you a particular response to ensure that the person you are selecting it's not just based, as you said on their resume, their experience, their academia, but more so what values they're bringing to the table? What are they going to do if they're faced with a particular scenario? And is that going to be in alignment with the core value of the organization?  Herb shared that they begin in the recruitment phase. So, imagine that you need to hire an individual, his four core values for his coaching practice are wisdom, humility, integrity, and grit. So, if he was going to look for someone to join his coaching practice, his job recruitment ads would have messaging around, “Do you value wisdom, learning and sharing?” “Do you have the humility to let others shine?” “Do you have the integrity to always do the right thing?” “And do you have the grit to deal with adversity and be resilient?” If that sounds like you, they'd like to talk.  The second part of that goes into the interview, when they actually are asking questions all around. Do you have those core values? Can you tell me about a time where somebody challenged your integrity? And how did you deal with it? What would you do different now? What were the lessons learned?  The third part of it is in the onboarding. So, every new hire orientation should have members or members of leadership or owners coming in, talking to the new employees about the values, the purpose and the mission of the organization.   So, they're kind of inoculated in the beginning that these things are important and top of mind as you work in the company. They then do newsletters that are also echoing this messaging, it's part of their performance review where part of your evaluation is how well you're living in aligning to the values.  They do recognition programmes throughout the year where you're recognized for living certain values and purpose. And then their leadership is trained that when they're working with you day in and day out, to reference recognition and constructive feedback in relation to the core value and purpose embodiment.  Me: Those are pretty good. Excellent, excellent, excellent. And I like how you gave the examples and the question that you asked as it relates to the recruitment process, even in the advertising and marketing to ensure that you're attracting the right people. So, thank you so much for sharing those strategies on how to achieve that. Herb shared one other point, this is so powerful for him, you talked about going from 10 people to like a couple of 100 people. When they first were looking at their workforce in one of their small groups, they had about 25 employees. And somebody had him doing “A” player assessment, what that simply means is out of 25 people, how many of them did they rate as “A” players, people that embodied their values, and people that were hitting the productivity requirements for their job? He has to tell you…..his first score was only a 38% out of 100.  Now, can you imagine early on in his scaling up journey, the drama a company would have with only 38% being A players? Can you imagine what the customer experience would have been dealing with that team? Here was the eye opener for him. What if he scaled to 200 employees, but didn't change the 38% A player result? Imagine scaling drama 25 people at 38% A player. Now 200 people at only 38% A player? It would be awful.  Me: Yep, that would definitely shoot your customer experience into the garbage.  Herb stated that one of the big epiphanies that he had, and what he loves to do with his clients is they need to get your people right as a foundational part, before you just scale.  Let's be smart, because when you scale with a higher A player rating, your drama is so much lower, your clients are so much happier, your employee retention is so much higher, and your employee tenure is so much longer. It was the most incredible epiphany they ever had, and he will never grow a company another way.   What Herb is Really Excited About Now! When asked about something that he's really excited about, Herb shared that he's really leaning into AI. He's looking at all the tools and techniques in their practice and they're trying to really make it easier for their clients to use the tools leveraging AI elements within it.  The second part is he just came back, his son who's 30 years old, completed his first Ironman Triathlon last weekend, a 140-mile race. And he's (Herb) just committed to his son that he is going to train him, his first Ironman, so you asked what's going on in his head right now, that's what's going on in his head.   Where Can We Find Herb Online Website – www.aspiregrowthadvisors.com    Quote or Saying that During Times of Adversity Herb Uses When asked about a quote or saying that he tends to revert to, Herb shared that he's found many business owners that when they get frustrated and burnt out, but think about it, a lot of entrepreneurs start their company and it's a love story. They've always wanted to be their own boss, they have a certain gift or skill, and they want to bring that to the world and make a difference. But next thing you know, tough employees happen, bad clients happen, payroll, money, frustration happens. And what turned into a dream becomes a nightmare for the owner and they feel like the business is running them.   His quote to you is, “You deserve a business where you're running the business, the business is not running you.” And what he's learned in his journey with Scaling Up is that you can have that dream, it's not easy. But they can make it easier for you to build a business to make more money, to give you more freedom, and less drama. And that is the wish that I have for all of your listeners that they find that for them in their company.  Me: Brilliant, quote. Excellent. Thank you so much for sharing Herb. We just want to extend our deepest level of gratitude and appreciation to you for taking time out of your very busy schedule and hopping on this podcast with us today. And sharing all of these great insights and learnings that you have experienced in your journey as it relates to scaling up your business, ensuring they are the right people, doing the right thing, aligned in the right values so that you can achieve the highest level of customer satisfaction and even life satisfaction and to ensure that you're doing something that's fulfilling to your soul. So, thank you so much, we really, really appreciate it.   Herb shared that as a gift for all the listeners, if they go to the website, they have a Scaling Up Business Readiness Assessment. If you want to know where your company is today for their readiness to scale up, that complimentary assessment will give you some insights. And if you're looking to know where you are as a high impact leader, they have a High Impact Leader Assessment that will give you a kind of current state of where you are, and then some insights of where you could potentially go and he just thank you very much for having him today.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Scaling Up: How a Few Companies Make It…and Why the Rest Don't (Rockefeller Habits 2.0 Revised Edition) by Verne Harnish   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience! 

Dive into the remarkable journey of Andrew Downs, founder of SAGE Group, in this latest episode of the Creating Synergy Podcast. Discover how a small automation company from Adelaide soared to global heights, navigating through noise complaints and the brink of financial crisis to become a leading industry giant with over 700 employees and $200 million in revenue. Listen in as Andrew opens up about his early life's pivotal moments, the character-building challenges he faced, and his innate ability to forge lasting partnerships based on trust. With a blend of humor, wisdom, and candid revelations, this conversation is a trove of valuable lessons and a peek into the innovative future of SAGE Group.KEY TAKEAWAYS:Andrew's humble beginnings and the values instilled in him by his parents shaped his entrepreneurial journey.The importance of finding mentors and surrounding yourself with the right people.The early days of Sage Group were marked by hard work, a focus on quality, and a commitment to customer satisfaction.Building a high-performance culture is crucial for long-term success.The willingness to take risks and the passion for innovation are key drivers of Sage Group's success.This conversation isn't just a glimpse into a business magnate's mind—it's a blueprint of ambition, resilience, and visionary foresight.EPISODE HIGHLIGHTS:[1:09]- Budget and Revenue[6:21]- Entrepreneurial Spirit from Grandparents[7:15]- Decision to Leave School[8:50]- Apprenticeship Application[27:01]- Founding of Sage[31:20]- Long-term Employees[32:24]- Skunk Works Strategy[43:51]- Lack of Initial Business Strategy[58:41]- 2008 Recession Challenges[1:14:38]- Sage Group as a House of BrandsWhere to find ANDREW DOWNSLinkedInBooks Mentioned:Die With Zero Getting All You Can from Your Money and Your Life By: Bill PerkinsScaling Up How a Few Companies Make It...and Why the Rest Don't By: Verne Harnish Good to Great Why Some Companies Make the Leap... And Others Don't By: Jim Collins Zero to One Notes on Start Ups, or How to Build the Future By: Peter Thiel, Blake Masters The Tipping Point How Little Things Can Make a Big Difference By: Malcolm Gladwell Join the conversation on Synergy IQ on LinkedIn, Facebook, and Instagram (@synergyiq).Access SynergyIQ Website to get to know more about us. Say hello to our host Daniel Franco on LinkedIn.

Confession time: I've been stuck in a motivation slump lately. We all have those moments, right? Here's how I tackle it:Know Your Cycles: Understand that motivation ebbs and flows, and what works for others might not work for you. It's okay.Permission to Rest: Don't feel guilty for needing a break. We all do. Even pro athletes have off-seasons.Structured Routine: Establish a routine, even when you don't feel like it. Your mood follows your actions, not the other way around.Boost Your Mood: Have a list of activities that boost your spirits...music, inspiring videos, walks. When you're down, pick something from this list.Remember, your actions drive results. Don't let a motivation slump keep you down. Keep pushing forward!LEAVE A REVIEW if you liked this episode!! Let's Connect On Social Media! youtube.com/anthonyvicino twitter.com/anthonyvicino instagram.com/theanthonyvicino https://anthonyvicino.com Join an exclusive community of peak performers at Beyond the Apex University learning how to build a business, invest in real estate, and develop hyperfocus. www.beyondtheapex.com Learn More About Investing With Anthony Invictus Capital: www.invictusmultifamily.com Multifamily Investing Made Simple Podcast Passive Investing Made Simple Book: www.thepassiveinvestingbook.com

Nathan Yeung is an experienced marketing strategist with over 10 plus years of expertise in advising B2B businesses. Throughout his career, Nathan has helped numerous companies build their marketing teams from scratch, delivering successful go-to-market deployments and launching new products into the market.   Nathan's diverse background brings a unique perspective to the marketing world. Trained in marketing, he has also worked in finance and management consulting, providing him with a comprehensive understanding of business operations and strategy. Nathan's ability to think outside the box has helped his clients to stand out in their industries, and his expertise has been recognized by numerous organizations over the years.    Questions  • Could you tell our audience a little bit about how you got to where you are today? • Could you share with our listeners kind of how you advise your clients to kind of close that gap and make it a more seamless and frictionless experience for the customer? • What are some things maybe three things that as a top marketer that you would advise your customers in terms of ensuring that they're able to keep their existing clientele, and of course, attract new customers and still maintain a quality experience? • Now let's say our audience, they're looking to build their marketing team from scratch, what are let's say three or four qualities that you believe your team in marketing needs to possess in order to be successful? • Could you share with our audience what's the one online resource tool, website or app that you absolutely can't live without in your business? • Can you also share with us maybe one or two books that you've read, it could be a book that you read very recently or one you read a very long time ago, but it has had a very big impact on you. • Can you also share with our listeners, what's the one thing that's going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people. • Where can listeners find you online? • Do you have a quote or saying that during times of adversity or challenge, you'll tend to revert to this quote if for any reason you got derailed, or you got off track, and this quote kind of just helps to get you back on track. Highlights  Nathan's Journey Me: Now, we always like to give our guests an opportunity to share a little bit about their journey in their own words. So, could you tell our audience a little bit about how you got to where you are today?   Nathan shared that it's a bit of a long journey. So, he originally went to school for entrepreneurship with a specialty in marketing. And afterwards, he actually ended up going into finance. So, it was a bit of a massive change. Managing conditions and kind of really making sure that the acquisition is transitioned, well, kind of synergies and managing sometimes moving the business model into completely different markets. And one of the things that I had fundamentally seen in almost every single one of his jobs and careers was how important marketing was, and also how he felt that he didn't feel like marketing was really getting as much attention as it really needed.   And he often felt like a lot of the people who had the money or had the authority to make decisions really kind of didn't appreciate marketing. And he thinks that came from a couple of different perspectives. One, he doesn't think they quite understood marketing. And two, he thinks just in the sense of the pool of practitioners, he thinks the pool of the practitioners are quite small. And so, he thinks there's a general under appreciation for marketing and that's kind of one of the things that drove him to it, obviously, being trained. And even while doing all these jobs, he was always doing kind of marketing things on the side.  So, he's always kind of enjoyed marketing, and kind of after his management consulting stint, he started Find Your Audience and really focusing on what he believes is what he calls it sustainable and practical marketing, and the very operational versus that of a typical creative shop.    Advise for a Seamless and Frictionless Experience for Customers Me: So, can you share with our audience, based on your experience, you've been in this area for quite some time. And I do believe marketing is very much directly related to customer experience. One of my greatest pet peeves is organizations invest so much in getting the name out there, the brand out there, the image, the product and then when you actually have to interface with them, whether it be on the phone, or through their app, or through a website or face to face, what they've advertised in terms of what you're getting and what was in the marketing, there is a totally different disconnect, there's no correlation. So, could you share with our listeners kind of how you advise your clients to kind of close that gap and make it a more seamless and frictionless experience for the customer?   Nathan stated that that's a great point. And he always talks about customer experience, because you're absolutely right, it's incredibly jarring for a lot of customers to go into a funnel, be sold on some particular benefits, then obviously purchase that product, and really not have a great way to experience those benefits in a seamless way. Therefore, really making that experience quite negative or some say you want things frictionless, this very having a lot of friction. He tells a lot of clients that when you sell something, the customer experience is directly correlated, obviously with retention and kind of the attrition rate of your customers. And it's incredibly important for you to be as aligned as possible, but also as self-serving as possible to the customer in the sense of those benefits and making sure that they know how to experience those benefits, how are they going to get access to those benefits and how they can essentially get what they need to drive a successful outcome from that purchase from whatever that expectation is. And a lot of clients tend to overlook that because he thinks a lot of clients are very, very focused on just gaining that acquisition of a customer versus really making sure that they nurture that customer.   Me: Agreed. So, it's all about the acquisition and not necessarily about the experience.   Nathan shared that the experience is an afterthought. And especially with newer companies, that's very much the case, he thinks with more mature companies, you'll see that they focus a little bit more on customer success teams. And those customer success teams, and product managers have an actual focus on that customer onboarding process to make sure that experience is great.   Keeping Existing Clientele and Attract New Customers and Still Maintain a Quality Experience Me: Now, let's say if you could give our listeners maybe three things, we're already halfway through 2023. And so, they're looking on ensuring that they can continue to sustain the business that they already have and they're looking to acquire new customers, what are some things maybe three things that as a top marketer that you would advise your customers in terms of ensuring that they're able to keep their existing clientele, and of course, attract new customers and still maintain a quality experience?   Nathan shared that he thinks the number one thing is it sounds so simple, but he finds that a lot of clients don't even do this is really in HR, there are these pulse surveys, and these pulse surveys are really to get a pulse of your employees. He thinks very much when you have customers, there should be a pulse survey for your customers. Some companies obviously, do this by annual NPS surveys, Net Promoter Score surveys, for those that don't know what NPS means. But it is really just important to have a kind of a quarterly checkpoint with your customer and saying, “Hey, how are you doing, I really just wanted to call you today, is there anything that I can do differently?”  And this needs to be very clear, you have to say differently, because you don't want to imply something negative or positive, you really actually just want to ask for their advice. And typically, if there's anything different, that means it's something that they probably want. So, he thinks really leading into that conversation with is anything that we can do differently is really, really important. And he thinks that's a great way just to maintain relationships with your current clients, but two, to constantly get a great level of feedback on your current business, to ensure that you're always keeping up that level of service or level quality that hopefully, you desire to have.  The second thing is you have to just respect that everyone is busy. That also means everyone's quite lazy. And he doesn't mean that in a negative way, he just means that in a kind of general human sense that humans tend to have a lazy factor to them, and you have to really handhold them through any activity. So, when you're doing these surveys, when you're doing these things, just know that it is not a priority for them. And that you have to be incredibly patient, and making sure that whether this is the survey you're asking them to do, or it's the onboarding process, don't assume that they actually know what they're doing. And be mindful to actually build out anything to help them understand what they need to do in order to get that outcome again.  And so, if it's that survey, make sure that that survey is incredibly easy to do. If it's a customer form, make sure that customer form has a loom video talking about how to answer the questions. If it's an NPS score, again, also send them another loom video just showing what an NPS score looks like because they also maybe don't want to go into a huge form, or survey and waste their time. So again, kind of have this humility in the sense that every one of your customers has a lot of things to do, they're naturally lazy, that the best way you can get their attention is by making sure that you do everything you can to make sure that that expected journey is visible, and they know exactly what they're getting into.   Qualities for Building a Marketing Team Me: Brilliant. Those are really, really good points. Thanks for sharing, Nathan. Now let's say our audience wanted to build out their own marketing team. They're looking to build their marketing team from scratch, what are let's say three or four qualities that you believe your team in marketing needs to possess in order to be successful?   Nathan stated that that is an incredibly difficult question. For anyone that's listening, he's going to preface this that marketing is incredibly complex right now. And they're a firm that firmly believes that they do not prescribe solutions. And why this is really important to those three or four qualities that Yanique is mentioning, is because those three-four qualities really are dependent on your organization. And he knows that's not a great answer, because he's sure you guys want a simple solution. So, he'll try to make it simple, but he'll still preface that it is really going to be dependent on your situation.  So, one of the number one things that he thinks is difficult for a lot of businesses is content generation. And so, he feels like if you were to be forced into decision where you have to hire someone, or you're really looking for someone to come in the organisation, find someone who actually has a lot of experience in content generation, and that can mean a lot of things. So, content generation could be social, content generation could be producing videos on Tiktok or reels on Instagram. Content generation could also mean the written form of content such as search engine optimization, and creating authority articles, authority blogs and things that really speak about your industry. He thinks that's one core skill set that no matter the company, you're going to get value from that.  The other thing that he thinks is really important is to find someone that maybe has some experience on brand. So, if you're a B2C company, you're really going to want someone who has a creative background with a bit of art direction, because when your B2C, creative plays a massive role and you standing out in the market.  Now, he will then take that back, that statement, saying that if you're in B2B, while he does think having a creative background is incredibly important, probably what's even more important than that in a B2B business is someone that's a product marketer. And so, a product marketer is really going to be that person that's going to help translate your services, solutions, packages, products into real tangible materials that are going to be benefit leading and can be brought to the market. So, they're the ones that are going to really create all the assets required for you to be successful in selling your product into that market and they're really hyper focused at doing that. They're also hyper focused on getting customer feedback, and making sure that that feedback loop is actively going into your marketing materials, and addressing any of those pain points and friction points that your customers are having.  So, it's a long-winded answer so he'll make it simple. Again, content, if you just want to be general, find someone with great content experience, that's going to pay you some dividends. And if you're a little bit more of a complex business, he would recommend first prioritising what you're doing, then kind of finding an individual who has those qualities.    Me: Okay, so your answer kind of piqued my interest a little. And I'd like to dig a little bit further as it relates to content generation. So, let's say I have somebody internally in the organization already who has some shown a little bit of potential as it relates to marketing. They don't have a lot of experience in content generation, but I see potential for them to be able to be strong in that area. Are there certain things that someone can do to become a better content generator?   Nathan shared that he thinks the best way for them to become the best content generator is really to focus on first, what form of content right. And the first question before you go down that route is you have to ask yourself is that form of content generation, the form that is going to be the most influential for your business. So, for a lot of people, they've jumped on the bandwagon of like search engine optimization, and search engine optimization in particular, businesses make sense, because the traffic numbers in the search numbers make sense.   If you're in a hyper focused niche type of product or service, you may not actually get a lot of benefit from doing SEO. So, you might be more interested in doing like videos, or reels or a podcast, for example. And so really, it's first, let's focus on what asset do we actually need to create content for and make sure that's first aligned. And if you think that person has the capabilities to do that particular type of content and asset, then let's go ahead and figure out what that looks like.  Now, for them to get better at that, it would be simply it's doing research into what the market is looking for, right? The reality is, is that he hates to say this, because he thinks it's like an overplayed thing, you want to go viral, like that's the ideal thing.  If you have a great article that goes viral, that's fantastic. If you have a great reel that goes viral, that's fantastic. If you have a great video on YouTube that goes viral, that's fantastic. We're all looking for that virality.   And so, the game plan for that content person is really, okay, so I'm good at this type of content, this type of asset for this type of channel, let's go find out what are people really interested in this space, and really just looking at those hashtags, looking at those influencers that are doing well and trying to identify trends in what they're doing, and creating a small framework to create that content.  There is no perfect former all for virality, there is to a certain extent, if you want to do really outlandish thing, like give out a million dollars to people randomly on the street, that's easy, but no one has that kind of money all the time.  So, he thinks having that person just do that research in the specific channel and understanding their market and then trying to copy that and he knows that sounds terrible, but they have to learn, so he would suggest just copying that content.   And then more importantly, he thinks the number one thing is getting efficient at content generation. He thinks content generation itself is easy, being incredibly efficient is actually the hard part.   So, can that person learn to create 12 to 15 pieces of assets in an hour? And if they can, that's amazing, that's fantastic, that's incredibly valuable. You don't want this person creating one piece of content a day, that's not going to be effective for any business.  So, one, figure out, does whatever the content match your market. Two, have them research whether or not you can actually create content efficiently and effectively for that market. And then three, optimize the living crap out of that operational process so that that person can produce as much content as possible.   App, Website or Tool that Nathan Absolutely Can't Live Without in His Business When asked about an online resource that he can't live without in his business, Nathan shared that everyone's going to hate this but he's going to say ChatGPT. So, he's going to say that, he's going to stop there, because everyone's going to roll their eyes and say, “Good, great.” So, ChatGPT, obviously, please use it.  Now, he'll actually provide a much better source. I have Sunday Product Hunt Days. And people go well, what does that mean? It means every Sunday, he goes to www.producthunt.com and he looks at the latest listings. And the reason he looks at those latest listings is because these are all bootstrapped entrepreneurs creating mini SAAS products, solving mini problems. And it's a great way one, for you to find new SAAS products that could obviously benefit your business.  But two, it's also kind of an indication of the pain points in the market. Generally speaking, these entrepreneurs who are bootstrapped, who are producing these things are actually solving a pain point. There's another question of whether or not that pain point is large enough for it to be a lucrative business. But regardless, it's a pain point. So, going on product on every Sunday, reviewing the latest releases for the week, it's kind of a great way for you to get a feel of the market, but two, it's also a great way for you to find new SAAS tools that no one knows about that you can use to benefit your organisation.   Me: Okay, I've never heard of that strategy before. And I'm sure our listeners will be impacted in a positive way from that strategy, because I'm definitely going to try this Sunday for sure.   Nathan stated that it's lovely, you learn not only is it a bit of like a new centre, too, because a lot of these bootstrap entrepreneurs are using the latest API's, the latest generative AI things, the latest language models. And so, you'll end up learning just from reading the descriptions what they're doing, that will also keep you up to date with kind of the latest and greatest things too.    Books that Have Had the Biggest Impact on Nathan When asked about books that have had a big impact, Nathan shared that one of the his favourite books by far has been Scaling Up: How a Few Companies Make It…and Why the Rest Don't (Rockefeller Habits 2.0) by Verne Harnish. Scaling Up is really a beautiful book on how to scale your business. And for any of those listeners right now that are thinking about scaling up your business, he recommends it, like absolutely hands down. If you're looking to build your business, look and read at Scaling Up, the book fundamentally just changed how much he really thought about structure. And as much us entrepreneurs love the idea of having kind of a very flat and horizontal organization, the reality is that scale creates problems.  And when you have scale, you have to have structure. And if you don't have structure, you really can't scale particular parts of your function because the reality is that there's just a certain point where you actually really need to have somewhat hyper focus doing only a portion of that operational process.  So, that book really aligned his thinking on what is required to build and sustain a scalable business. And two, it just gave him a lot of frameworks to help build his own organization, they're at 25 employees, they grew from 14 employees in just like less than 6 to 7 months. And if you think that having more employees is going to be possible in a horizontal manner, he can say absolutely good on you. But you're going to have a lot of leaks. So, highly recommend that book, he's read it multiple times, he's shared it with his business friends. And so, he would recommend taking a look and lucky enough, you have a digital, you have audible, you have the paper book, you can get whatever version you want, it's got great exercises, and it's really going to broaden your perspective on thinking big.   What Nathan is Really Excited About Now! When asked about something that he's really excited about, Nathan shared that what he's really, really excited about right now is he's a little bit of a like coder in the back end. And he loves creating small little apps for himself. For those listeners, it has never been easier for you to create small tools for yourself. And if you haven't learned to code at all, that's okay, it's not that difficult, it is certainly a time investment. But he would really recommend taking a look at some Python courses, and utilizing ChatGPT, or any other generative AI tool to help you generate code because it's never been easier for you to automate random things that are kind of important to you.   For example, he has a little script that kind of does product research for him. And so, what he does is, if he's looking to buy maybe the latest camera, or the latest ring light, or the latest headphones or earbuds, he simply has ChatGPT just kind of go out into the internet and produce him a summary. So, think about it as on the call Coles notes for literally everything you want in life, you want to know the best baby bottle, it'll do the research for you, you want to know the best soda stream, it'll do the research for you.  And you can really do this for any part of your life, and you can do it now in a fraction of the time. So, he thinks that's the one really fun thing is actually creating these mini apps for himself, and getting a bit more proficient at that because it really is a time saving activity.   Where Can We Find Nathan Online Website – www.findyouraudience.online Instagram - @fya.marketingbytes LinkedIn – Nathan Yeung             Quote or Saying that During Times of Adversity Nathan Uses When asked about a quote or saying that he tends to revert to, Nathan shared that he has so many quotes. One of the most recent ones, and he learned this from one of his clients who had faced an unfortunate event, he's a very, very smart man, he mentioned that his wife was going through something quite ill and he had no control over it. And he was very upset, and he dealt with that for many years.  And one of the things that is really important is, “You can't control outcome, you can only control process.” So, this idea of going into conversations with this negative feeling, this negative energies is really not required, you can only control what you're doing towards that conversation, you can't actually control the outcome of that conversation, you'd like to think you can, but you can't.  And so, letting go of that control, which is honestly a very much like an ego thing, it's almost, someone could say ego death is just realizing you can't control, can't control everything in the world and letting go of control is definitely one thing that he's certainly still learning but it's something that he has to kind of really lean into in tough times in the business.  The second one that he has also from the same dinner that he heard was, “The grass is greener only where you water it.” And so, there's a long folktale behind that. And you guys can probably find that online. But it's very much on the standpoint that we always like to think the grass is greener, but the reality is, is the grass is only greener where you water it. So, the grass is greener and the folktale behind that has two meanings. One is obviously sometimes you forget to see the grass that you have watered. But two, he thinks in the more nuanced new age perspective is it is only going to be greener if you focus on it. So, he thinks both of those things are really important and he thinks that's important just for your day-to-day activities, but also for your business.   Me: So, we just want to say thank you. Thank you so much, Nathan for taking time out of your very busy schedule to hop on this podcast with us and have this awesome conversation about marketing and how it's connected to customer experience and why it's important for us to ensure that we're looking at the entire process, the journey of the experience, not just selling or marketing the product or service, but also ensuring that our customers have a seamless experience, a frictionless experience. And of course, the qualities that you shared with us as it relates to ensuring that we have the right people on our marketing team, depending on our organization type. So, the conversation was great, the information was great and totally insightful. I know I gain a lot from it, and I'm sure our listeners will gain a lot from it when it is released. So, thank you so much.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest Links ·  Scaling Up: How a Few Companies Make It…and Why the Rest Don't (Rockefeller Habits 2.0) by Verne Harnish The ABC's of a Fantastic Customer Experience   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   The ABC's of a Fantastic Customer Experience Webinar – New Date Register Here  

#56. Owning a business is not one-size-fits-all, and certainly not the answer to getting rich quick! While many people thrive in the world of entrepreneurship, it is essential to acknowledge that it may not be suitable for everyone. Today, Sevana and Tiffany is going to explore why owning a business might NOT be right for you.   Famous Examples: Colonel Sanders Thomas Edison (https://www.businessinsider.com/the-worst-ceos-in-american-history-2010-5#thomas-edison-the-phonograph-7) Recommendations: Top 5 books: "The E-Myth Revisited" by Michael E. Gerber "Zero to One" by Peter Thiel "The 4-Hour Workweek" by Timothy Ferriss "Start with Why" by Simon Sinek "Scaling Up: How a Few Companies Make It...and Why the Rest Don't" by Verne Harnish Top 5 Podcast/YouTube: Marie Forleo GaryVee (Gary Vaynerchuk) Valuetainment (Patrick Bet-David) Evan Carmichael BBSB!!!! **************************** Listen To Our Podcast On - Apple Podcast (https://podcasts.apple.com/us/podcast/the-business-behind-small-business/id1581881387) Spotify (https://open.spotify.com/show/3w1hi24SZ24zmFNJnB4wbw?si=RTHzSRvlRHCpgFdHnuENgg) Pandora (https://www.pandora.com/podcast/the-business-behind-small-business/PC:66374) About BBSB - We are two business owners with two very different perspectives on building business, and the business behind that in order to achieve your goals. One of us built to sell, and will continue on the serial entrepreneur path, which means your focus and drive should include very particular tools and tips in order to achieve your goal. The other, is building a generational business, one that can go on long after she's let go of the wheel. This type of business also requires very specific tools and platforms to achieve this goal. Both women have been successful in their own right, but in honesty - haven't scratched the surface! Sponsorship Opportunities - Email us here: thebusinessbehindsmallbusiness@gmail.com Website - Check out our website! https://www.thebusinessbehindsmallbusiness.com Notice - As an Amazon Associate, we earn from qualifying purchases. These earnings contribute towards the costs of creating this podcast and we greatly appreciate your support! Disclaimer - We are NOT licensed financial experts, nor do we give financial advice. Anything we share with you here on our podcast, whether it be a personal experience or submission, or advice/tips that have worked for us, or that we believe would work for you should not be viewed as either financial, business, or tax advice. We ask for you to do your research, have open and honest conversations with your company's own support providers and make decisions based upon that. Throughout this broadcast we will share our knowledge and give suggestions and hope you will receive them as part of your overall research to better your own company.

Author of the book Ironman Mindset for Entrepreneurs, Robert Clinkenbeard, joins us today to discuss how he found, grew, and sold his 20 million dollar landscape company by incorporating his knowledge as an Ironman triathlete into the business world. Robert shares the 4-step growth model he calls The Ironman Growth Formula that gives some insight on ways to scale your own business. Fifteen years ago marked the launch of Robert's Phoenix-based commercial landscaping company. Through the years, he was able to expand into Las Vegas, opening multiple branches, making him one of the largest landscaping companies in the Southwest. In 2016 Robert sold his 20 million dollar business; he took his expertise and started coaching and consulting businesses all over the U.S. and Canada. Tune in to hear Robert's story… [01:05] Introduction to Robert [02:08] Writing Ironman Mindset for Entrepreneurs [03:18] Current ventures [04:01] Ironman competing [05:54] Find your north star [08:36] Breaking it down to manageable pieces [11:59] Surround yourself with key people [13:29] Building a leadership team [16:19] Building frameworks for your team [20:27] Final words of wisdom [21:29] Favorite growth tool [21:58] Favorite book [22:22] Connect with Robert Resources: Connect with Robert Website: TheRadixGroupLLC.com Buy his book: Ironman Mindset for Entrepreneurs Linkedin Robert's Favorite Business Tool: Align Today and Trello Robert's Favorite Book: Scaling Up: How a Few Companies Make It...and Why the Rest Don't by Vernie Harnish ————————- If you enjoyed this episode, please RATE / REVIEW and SUBSCRIBE to ensure you never miss an episode. Connect with Dennis Brown  AskDennisBrown.com LinkedIn Twitter Instagram [Free Giveaways]

3 Things We Dive Into In This Episode: What to do when a negative or maladaptive thinking pattern that you thought you let go of comes back up. Why relationships and other vulnerable experiences might cause us to lean into old habits. Three powerful tools for breaking free from negative body image and other harmful thinking patterns based on my own recent experiences and experiences with clients.

In today's episode of Category Visionaries, we speak with Joshua Aaron, CEO of Aiden, a software packaging and deployment platform that's raised over $3 Million in funding, about how the power of automation is bringing exponential change to our modern high-tech economy, and where Aiden fits into this exciting future. By layering automation onto a people-focused approach to software development, Aiden delivers innovative solutions for mid-market clients across a whole range of countries. We also speak about some of the books and business leaders which have influenced Joshua's approach to business, his career in technology building innovative solutions for several major financial and business institutions, what makes Aiden's offering so attractive to their clients, and exactly why AI & Natural Language Processing is such an important part of their business model. Topics Discussed: Joshua's career in consulting, designing data centers and trading floors for companies like Credit Suisse First Boston. The role of automation in Aiden's business model, and how it is helping improve software delivery across the world How Aiden's paradigm-shifting approach to software development helped them stand out from the background market noise Proving ROI from existing customers as an effective education strategy for potential clients of automated services Why Aiden's future looks to even more automation, particularly in the area of software updates   Favorite book:  Scaling Up: How a Few Companies Make It...and Why the Rest Don't

What type of business would you build if you no longer needed the money? After a life-changing exit from her previous company, Meet Edgar, Laura Roeder's answer: a fun one.  She is now more focused than ever on building a business that is bootstrapped, agile, asynchronous, joyful for all involved, and powered by part-time team members who love what they do. In this conversation, we discuss why Laura downshifted from a structure with 30 full-time employees to one that's leaner, saying no to the Business Ops Police, the perks of part-time team members (for you and them), and why “winner take all” markets are a myth. More About Laura: Laura Roeder is a lifelong entrepreneur and founder of several multi-million dollar bootstrapped companies. Her current two focuses are Paperbell and CoachCompare; prior to that, she built and sold MeetEdgar, co-founded Marie Forleo's B-School, and ran LKR Social Media.

The three fundamental barriers to scaling up a venture: • Leadership: the inability to staff/grow enough leaders throughout the organization who have the capabilities to delegate and predict • Scalable infrastructure: the lack of systems and structures (physical and organizational) to handle the complexities in communication and decisions that come with growth • Marketing: the failure to scale up a practical marketing function to both attract new relationships (customers, talent, etc.) to the business and address the increased competitive pressures (and eroded margins) as you scale Don't forget to read the important book "Scaling Up: How a Few Companies Make It... and Why the Rest Don't by Verne Harnish" Know more about how to reduce marketing barrier Contact us for ONE HOUR FREE CONSULTATION : www.farinasmarketing.com

Date: November 30th, 2022 Reference: Johnson et al. One-year outcome of surgery compared with immobilization in a cast for adults with an undisplaced or minimally displaced scaphoid fracture: A meta-analysis of randomized controlled trials. Bone Joint J 2022 Guest Skeptic: Dr.Matt Schmitz is an Orthopaedic Surgeon specializing in Adolescent Sports Medicine and Young Adult Hip Preservation. […] The post SGEM#385: If the Bones are Good, the Rest Don't Matter – Operative vs Non-Operative Management of Scaphoid Fractures first appeared on The Skeptics Guide to Emergency Medicine.

Steven Pope is the Founder of My Amazon Guy (MAG), a full-service marketing agency known as the “Wikipedia of Amazon knowledge,” and handles over 300 clients. MAG provides over 1,200 tutorial videos on YouTube, educating hopefuls on how to grow sales on Amazon. A thought leader, Steven mastered the e-commerce business as a corporate marketing manager and e-commerce director. His 10 years of experience led him to teach the art of leveraging on Amazon. Before founding MAG, Steven earned his MBA from Western Governors University and worked as a TV reporter. In this episode… You finally originate a niche product and decide to sell it on Amazon. Sales quickly flourish, but suddenly the product success hits a snag. Now what? You enlist the services of My Amazon Guy. The agency's Founder, Steven Pope, is not only an e-commerce brand mastermind but also has firsthand experience as an Amazon seller. He understands the concerns that come with selling on the platform. From copycats to thieving hackers to product suppression, Steven has experienced it all. More importantly, Steven and his firm of veteran professionals know how to handle these situations and execute resolutions. In this episode of the eComm Breakthrough Podcast, Josh Hadley sits down with Steven Pope. Steven discusses three actionable steps to increase sales and take your brand to the next level by conducting a search query performance report, identifying keywords before implementing content and merchandise changes, performing A/B tests on product images, and more. Resources mentioned in this episode: Josh Hadley on LinkedIn eComm Breakthrough Consulting eComm Breakthrough Podcast Email Josh: Josh@eCommBreakthrough.com Hadley Designs Hadley Designs on Amazon Steven Pope on LinkedIn Email Steven: Podcast@MyAmazonGuy.com My Amazon Guy My Amazon Guy With Steven Pope Podcast My Refund Guy Age of Sage on Amazon Lilly Posh on Amazon Momstir on Amazon Holstit Dr. Squatch on Amazon Pickfu The Road Less Stupid by Keith J Cunningham Scaling Up: How a Few Companies Make It...and Why the Rest Don't by Verne Harnish Time Doctor Calendly Harry Joiner on LinkedIn eCommerceRecruiter.com

GPC Sermon 10-09-2022 - “The Promise of Rest” - Don't Fall Short of It! - Sermon Notes Link: link - Rev. Paul Patrick

David Macknin is the Principal of ChicagoRisk, a company that helps businesses, nonprofits, and individuals identify evolving risks and emerging challenges. David is also the President of The Owens Group, Inc., an insurance and risk management company. Previously, he was an Expert Panelist for FilmUtah, the President of Alper Services LLC, and the Executive Vice President for JMB Insurance. In this episode… Great leaders are focused, flexible, and put the health and well-being of their team at the forefront of the company. As David Macknin points out, there are so many different ways to manage a company, but there's one common denominator: your people. However, one experience showed David how not to be a leader — and why it's so important to have a strong, valued team.  The founder and former CEO of Alper Services was controlling. He didn't know how to let go and bring in other strong leaders, and David witnessed this within the first 60 seconds of seeing the company. The founder micromanaged David on how to park his car, and from that point on, David knew exactly how the business was run. So, what did it take for David to replace the leadership team and restore harmony at Alper Services?  Find out on this episode of the Talent Wins podcast, where Chris Mursau is joined by David Macknin, Principal at ChicagoRisk and President of The Owens Group, Inc. David talks about his journey managing the Alper Services team and making leadership changes, the mistakes he made and lessons he learned along the way, and the people that are inspiring him to become the best leader possible.  Resources Mentioned in this episode Chris Mursau on LinkedIn Topgrading on LinkedIn Topgrading David Macknin on LinkedIn ChicagoRisk The Owens Group, Inc. Scaling Up: How a Few Companies Make It…and Why the Rest Don't by Verne Harnish Craig Groeschel

In this influencer-fueled world, we are constantly told that we must hit certain milestones to be a 'real business.' But the truth is, out of the 28 million companies in the United States, only 4% ever reach $1 million in revenue. And from there, only about 1 in 10 makes it to $10 million in revenue. Scaling requires an intentional focus on the "four major decision areas every company must get right: People, Strategy, Execution, and Cash." So, how can you scale your STR business and achieve the growth you envision? We've just started reading Scaling Up: How a Few Companies Make It...and Why the Rest Don'twith the STR Legends Mastermind, and it's already been influential for our team. For the next four months we will devote an episode of Get Paid For Your Pad to going through the book's different sections, "People, Strategy, Execution, and Cash." On this episode of STR conversations, Eric and I share some of our key takeaways from the people section of Scaling Up. Listen in for an overview of such topics as the difference between a good manager and a great manager and how to hire the right people for every role on your team and then help them play to their strengths and grow. We share what an A-player is and what they bring to your team. Plus, the one thing that will make or break the success of every aspect of your company. Topics Covered Why you need to get clear on exactly how many listings YOU need to get to where YOU want to goWhy it's so important to solve your team management issues in the beginningHow Scaling Up can help your business no matter what stage you are inThe most important aspect of scaling your businessHow big your team really needs to beWhy it's so important to step up as a leader in your company to scaleThe 2 most significant tests each member of your team needs to passWhat slows down the growth of a companyHow many people have to apply for your position before you find your A-team playerThe key to hiring A-players at every level of the companyWhy accountability will make or break the success of your companyHow to determine if your strengths as a leader are hindering your company's growthResources Scaling Up: How a Few Companies Make It...and Why the Rest Don'tTraction: Get a Grip on Your BusinessThe Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful BusinessesFREE HOST ASSESSMENT: Grow Your Airbnb BusinessAPPLY NOW for the Legends X STR Accelerator class beginning October 17!FREE Airbnb Starter GuideSubscribe to GPFYP on Apple PodcastsEmail jasper@getpaidforyourpad.comSponsor Legends X Short-Term Rental Accelerator Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

If someone were to ask you about the state of your cash flow, would you be able to give an accurate response? According to today's guest, Alan Miltz, most companies misunderstand their cash flow, and as a result, they don't grow at the pace that they should. After seeing so many businesses unknowingly grappling with the same problem, Alan decided to found Cash Flow Story, a company that helps you optimize cash flow to help you improve your profits and reach new heights in your valuations. In our conversation, Alan breaks down the concept behind his method called The Power of One and how it has helped companies 40x their valuation. We discuss how daily 1% percent changes can transform your company and the typical amount of time it takes to see results after implementing The Power of One. Alan also unpacks the reasoning behind his motto “revenue is vanity, profit is sanity, cash is king” and why The Power of One will put your valuation on steroids. To learn more about this essential topic, make sure you tune in today! TIME-STAMPED SHOW NOTES: [00:20] Introducing today's guest, Alan Miltz, founder of Cash Flow Story. [01:23] A high-level overview of Cash Flow Story and why Alan founded it. [03:14] Alan breaks down the concept of The Power of One. [04:11] Why a company's cash flow is often misunderstood, why cash flow is so important, and how to optimize it. [06:23] How The Power of One empowers employees to contribute to optimizing cash flow. [09:31] The immense impact that a 1% change can have within a company. [11:00] How daily changes accumulate to have a much larger impact. [12:47] The levers you need to pull to implement The Power of One and how to identify the ones you have control over.  [13:44] The growing number of companies that have implemented Cash Flow Story.  [15:13] The typical amount of time it takes to see results after implementing The Power of One.  [16:26] Alan shares a case study of how one company transformed after implementing The Power of One. [18:08] How their software will change the way people understand their company's numbers and how they react to them.  [18:57] Find out how you can contact Alan Miltz and take advantage of his unique product.  [19:21] That's it for today! Don't forget to rate, review, and subscribe to this podcast! [19:21] Go to https://www.marketingschool.io to learn more!   Links Mentioned in Today's Episode:   Alan Miltz Alan Miltz on LinkedIn Cash Flow Story   Good to Great: Why Some Companies Make the Leap...And Others Don't Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0)   Subscribe to our premium podcast (with tons of goodies!): https://www.marketingschool.io/pro   Leave Some Feedback:     What should we talk about next? Please let us know in the comments below Did you enjoy this episode? If so, please leave a short review.     Connect with Us:    Neilpatel.com Quick Sprout  Growth Everywhere Single Grain Twitter @neilpatel  Twitter @ericosiu

If someone were to ask you about the state of your cash flow, would you be able to give an accurate response? According to today's guest, Alan Miltz, most companies misunderstand their cash flow, and as a result, they don't grow at the pace that they should. After seeing so many businesses unknowingly grappling with the same problem, Alan decided to found Cash Flow Story, a company that helps you optimize cash flow to help you improve your profits and reach new heights in your valuations. In our conversation, Alan breaks down the concept behind his method called The Power of One and how it has helped companies 40x their valuation. We discuss how daily 1% percent changes can transform your company and the typical amount of time it takes to see results after implementing The Power of One. Alan also unpacks the reasoning behind his motto “revenue is vanity, profit is sanity, cash is king” and why The Power of One will put your valuation on steroids. To learn more about this essential topic, make sure you tune in today! TIME-STAMPED SHOW NOTES: [00:04] Before we jump into today's interview, please rate, review, and subscribe to the Leveling Up Podcast! [00:15] Introducing today's guest, Alan Miltz, founder of Cash Flow Story. [01:18] A high-level overview of Cash Flow Story and why Alan founded it. [03:09] Alan breaks down the concept of The Power of One. [04:06] Why a company's cash flow is often misunderstood, why cash flow is so important, and how to optimize it. [06:18] How The Power of One empowers employees to contribute to optimizing cash flow. [09:26] The immense impact that a 1% change can have within a company. [10:55] How daily changes accumulate to have a much larger impact. [12:42] The levers you need to pull to implement The Power of One and how to identify the ones you have control over.  [13:39] The growing number of companies that have implemented Cash Flow Story.  [15:08] The typical amount of time it takes to see results after implementing The Power of One.  [16:21] Alan shares a case study of how one company transformed after implementing The Power of One. [18:03] How their software will change the way people understand their company's numbers and how they react to them.  [18:52] Find out how you can contact Alan Miltz and take advantage of his unique product.    Resources From The Interview:   Alan Miltz Alan Miltz on LinkedIn Cash Flow Story Cashflow Story webinar with Alan Miltz Good to Great: Why Some Companies Make the Leap...And Others Don't Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0)   Leave Some Feedback:     What should I talk about next? Who should I interview? Please let me know on Twitter or in the comments below. Did you enjoy this episode? If so, please leave a short review here Subscribe to Leveling Up on iTunes Get the non-iTunes RSS Feed     Connect with Eric Siu:      Growth Everywhere Single Grain Leveling Up Eric Siu on Twitter   Eric Siu on Instagram

A lot of CPAs have had enough, and are looking to sell off parts or all of their business. They have options when it comes to selling. And the farther ahead they plan, the better deal they'll create for themselves. Here today to talk with me about what he sees happening right now in the buying and selling of CPA firms is my guest Brannon Poe, owner of Poe Group Advisors. Highlights: — “Firms that have a large number of personal tax, not associated with a business, tend to have higher staff turnover, higher tax season hours, lower cash flow to owner.” — “Staffing is changing the accounting profession faster than anything. Because of staffing changes, people are having to make difficult pruning decisions.” — “Accounting firms are the slowest to change models. The cloud firm space, however, is definitely growing fast.” — “If traditional firms don't keep up with the innovation, they're going to lose clients to innovative cloud firms.” — “The full cloud firms sell for a higher multiple and they tend to sell faster.”   ***Want one piece of business strategy delivered daily to your inbox?*** Subscribe here: https://www.geraldinecarter.com/subscribe-main-list Connect with BRANNON: Website: https://poegroupadvisors.com/ Virtual Workshop: http://accountingpracticeacademy.com   Episode mentions: 162 How to Sell a CPA Firm for Optimal Price with Brannon Poe https://businessstrategyforcpas.com/162 Book mentions: Scaling Up: How a Few Companies Make It... and Why the Rest Don't by Verne Harnish https://scalingup.com/book/  

This episode of the In The Club Podcast by Club Colors is the last part of our interview with Steven Schmidt, Founder and CEO of TIDAL, along with Club Colors' own Co-CEO Jeff Baumet. Steve and Jeff talk about CEO concerns, from the guarantees they give on service level to Steve's mindset shift moving from CEO to CRO. But as the only thing you can really guarantee is your integrity and hold yourself up to it, Steve emphasizes that this is the number one principle that drives his company forward.  HIGHLIGHTSSLAs and guaranteeing your level of serviceSteve shifts from CEO to CRO, pros and cons of co-CEOsInternal competition at the expense of other team members  Working with TIDAL for data and integrity QUOTESSteven: "Coming out of a CEO role, not on a CRO role, there is some grief associated with that. I will not lie. There's a little bit of grief and fear that you failed. That you couldn't do it. That you could've built this thing that was consistency, a million dollar in your pocket lifestyle business. But that's not the regret I had. The regret I have, because I'm hard on myself, is that I didn't do a better job the first time."Steven: "Attrition's the most costly thing in business besides discounting, which salespeople love to do. So you know what gets really expensive? Attriting salespeople who already discount."Jeff: "Peers in an organization who become competitive with each other, where you're competitive at the expense of the organization, at the expense of the team member, at the expense of anyone, I think that's really where it breaks down is that I have to win. I have to win over this person instead of we have to come to a good resolution." Connect with Steven by clicking the links below:LinkedIn: https://www.linkedin.com/in/stevenwschmidt/Website: https://www.risewithtidal.com/Connect with Jeff by checking out:LinkedIn: https://www.linkedin.com/in/%E2%9A%A1jeff-baumet%E2%9A%A1-5148013/ Jeff recommends:Scaling Up: How a Few Companies Make It...and Why the Rest Don't Amazon link:https://www.amazon.com/Scaling-Up-Companies-Rockefeller-Habits/dp/0986019526 In the Club by Club Colors is sponsored by our proud partner:Maple Ridge Farms | mapleridge.com

How should associate optometrists prepare to become practice owners? When should practice owners bring on associates and co-owners into their optometry practice? How do you evaluate a potential partner?Dr. Chad Fleming, OD, FAAO joins Evon on the show to talk about those questions and more. Dr. Fleming brings 20 years experience as an OD and practice owner to the conversation. He and Evon dive into contract negotiations, deciding whether to become a practice owner or build a career as an associate, how to prepare for life as an owner, when it makes sense to bring on associates, and how to evaluate a potential co-owner - all from the perspective of both the associate and the current owner.It's a jam-packed episode, with so much to learn for both current practice owners as associates. Dr. Fleming brings so much wisdom to these topics and super thoughtful answers to the questions. Have questions on anything discussed or want to have topics or questions featured on the show? Send Evon an email at evon@optometrywealth.com.Check out www.optometrywealth.com to get to know more about Evon, his financial planning firm Optometry Wealth Advisors, and how he helps ODs nationwide. From there, you can schedule a short Intro call to share what's on your mind and learn how Evon helps ODs master their cash flow, build their net worth, and plan purposefully around their money and their practices. Resources Mentioned in the Show:Review of Optometric Business - Practice Ownership: Is it as Good as You Thought It Would Be? Wichita OptometryOptometryCEO/Partners in ProfitChad's Email: chad@pipgpo.comScaling Up: How a Few Companies Make It...and Why the Rest Don't by Verne HarnishBlog: Why Optometric Practice Owners Should Pay Themselves a Market-Based WageBlog: Should You Own an Optometry Practice or Stay an Associate? There's Freedom Down Both Roads

Are you ready for some incredible tips and hacks on how to be seen and be effective on social media today? Melissa welcomes social media expert Kimberly Olson to the show. They talk about Kimberly's raw and real trials and tribulations from her humble beginnings and even alcohol addiction to the multimillion-dollar coach that she's become. Kimberly shares her thoughts on the 5 buckets of content for your business's social media accounts. She talks about how you can diversify your business on other social platforms so that you'll always be seen. If you've been looking to create a ‘reel' worthy of both Instagram and LinkedIn, Kimberly offers this sweet tip in the episode as well. Listen in on how you can reach your ideal avatar and get all your socials rockin'. Books Mentioned in the episode: Scaling Up: How a Few Companies Make It...and Why the Rest Don't, Rockefeller Habits 2.0 by Verne Harnish Kick Ass with Mel Robbins: Life-Changing Advice from the Author of “The 5 Second Rule” by Mel Robbins Connect with Kimberly Olson: The author of the best-selling books, The Goal Digger, Why Balance is B.S., The Art of Self Discipline and Boss It Up, Babe! Website: https://thegoaldiggergirl.com/ Instagram: https://www.instagram.com/thegoaldiggergirl/ Youtube: https://www.youtube.com/c/THEGOALDIGGERGIRL Podcast: https://pod.link/1380536578 Connect with Melissa: Connect with Melissa in her Burn Out to All Out Facebook group: https://www.facebook.com/groups/burnouttoallout Instagram: https://www.instagram.com/melissa_henault/ For free resources and information on Melissa's current offerings: www.livethefreelife.co

One of the most common challenges CEOs find themselves in is trying to do everything themselves. They put in 80 hours a week, take on more than they actually have time for, and spend less and less of their energy on the high-level tasks that will actually drive their company forward. That's why recruiting and retaining a great team around you is crucial for any CEO – and it's one thing that Terrane's Kenny Green learned after years spent in that 80-100 hours/week grind. Like most in his position, there came a point where something had to give. Kenny, a second-generation CEO for Terrane Land Surveying based in Bellevue, Washington, is the latest guest on the Measure Success podcast. In this episode, we talk more about the challenges associated with building that team, the inter-team communication structures he put in place as a leader, the importance of getting outside guidance when growing your company, the books that have changed his perspective in business, and more. Tune in! Here's a Glimpse of What You'll Learn: The silver lining Kenny and his company were able to find in the 2008 recession The one key action a CEO must take in order to grow a company past its “adolescence” stage Book recommendations from Kenny that have shifted how he's approached his own company's growth The importance of receiving coaching and not trying to chart your company's path all alone Communication structures to put into place to make sure your team and leadership are aligned How Terrane measures success as a company How Kenny measures success in his own personal life, plus some of his daily habits that keep him balanced and energized Resources Mentioned in This Episode: https://terrane.net/ The E Myth: Why Most Businesses Don't Work and What To Do About It by Michael Gerber Simple Numbers, Straight Talk, Big Profits!: 4 Keys to Unlock Your Business Potential by Greg Crabtree Simple Numbers 2.0 – Rules for Smart Scaling: A Play by Play Analysis for Pure Growth by Greg Crabtree Scaling Up: How a Few Companies Make It… and the Rest Don't by Verne Harnish

Welcome to the Conscious Millionaire Show for entrepreneurs,  who want to create an abundant future for themselves and humanity. Heard by millions in 190 countries.  Do you want to put more money in the bank, create a powerful impact, and enjoy a purposeful life? This is the podcast for you! Join host, JV Crum III, as he goes inside the minds of Millionaire Entrepreneurs and World-Class Business Experts. Today's featured episode... Verne Harnish: Scaling Up: Why a Few Make It and The Rest Don't Verne Harnish is founder of the world-renowned Entrepreneurs' Organization (EO), with over 16,000 members worldwide. Verne is the Founder and CEO of a global coaching company. His bestselling books include Mastering the Rockefeller Habits and Scaling Up. He also serves on numerous boards and is a private investor in various scaleup companies. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes Download Your Free Money-Making Gift Now... "Born to Make Millions" Hypnotic Audio - Click Here Now! Please help spread the word. Subscribing and leaving a review helps others find our podcast. Thanks so much! Inc Magazine "Top 13 Business Podcasts." Conscious Millionaire Network has over 3,000 episodes and millions of listeners in 190 countries. Join us as a regular listener to get money-making secrets on how you can grow your business and profits faster! 

Welcome to the Conscious Millionaire Show for entrepreneurs,  who want to create an abundant future for themselves and humanity. Heard by millions in 190 countries.  Do you want to put more money in the bank, create a powerful impact, and enjoy a purposeful life? This is the podcast for you! Join host, JV Crum III, as he goes inside the minds of Millionaire Entrepreneurs and World-Class Business Experts. Today's featured episode... Verne Harnish: Scaling Up: Why a Few Make It and The Rest Don't Verne Harnish is founder of the world-renowned Entrepreneurs' Organization (EO), with over 16,000 members worldwide. Verne is the Founder and CEO of a global coaching company. His bestselling books include Mastering the Rockefeller Habits and Scaling Up. He also serves on numerous boards and is a private investor in various scaleup companies. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes Download Your Free Money-Making Gift Now... "Born to Make Millions" Hypnotic Audio - Click Here Now! Please help spread the word. Subscribing and leaving a review helps others find our podcast. Thanks so much! Inc Magazine "Top 13 Business Podcasts." Conscious Millionaire Network has over 3,000 episodes and millions of listeners in 190 countries. Join us as a regular listener to get money-making secrets on how you can grow your business and profits faster! 

The first step to take your business to 7 figures is to set your focus. You can do this by understanding what you want your business to be and what it will be doing in the future. In order to make this happen, you need to put in all the effort necessary and work on developing a plan that will help you achieve your goals. Once you have a plan, it's time for execution, making sure that you focus on the right things and not get distracted by the wrong ones. This means staying focused on your goal and not getting distracted by other opportunities or distractions along the way. Learn more about these secrets in this episode with Anthony Clervi. Anthony is a husband and a father to an active three-year-old boy who keeps him on my toes and an adorable one-year-old girl. He is a retired college baseball player and has a knack for applying lessons he learned in baseball to business. Antony got his Bachelor's Degree focused in Economics & Finance from McKendree University, where he received a well-rounded education. Hear more about his story and secrets to business in this episode. Tune in!   During this episode, you will learn about; [01:11] A bit about Anthony and what he does in his space [05:01] What drives him to keep focus, even with his 7-figure success [07:10] How you can nurture the spirit of desiring to achieve things [10:31] What gave him the awareness that entrepreneurship was his thing [13:42] How his upbringing shaped his entrepreneurial spirit [17:09] Best decisions that have been a springboard to where he is today [20:50] Learning from Anthony's worst decision  [28:35] The mindset you need to have for a seven-figure experience  [33:19] Rapid Fire Round [33:51] Sales pipeline is the one metric he would track in the business [34:21] The Magic of Thinking Big book is a must-read for 7 figure enthusiasts [35:38] Does he mastermind, and what's the budget? [37:07] If he lost it all today, what would he do? [37:43] Episode wrap up and calls to action Notable quotes“If in your pursuit you didn't sweat or shed a tear, then there's something wrong about the journey.” - Antony Clervi. “Every day counts. Make the most of it.”- Chaz Wolfe (Host) “Who you marry or get married to is one of the three major decisions in life.”- Antony Clervi “Stay true to who you are and trust the process in whatever you do.”- Antony Clervi “Your organization can't grow if you don't grow as a leader.”- Chaz Wolfe (Host) Book recommendationsScaling Up: How a Few Companies Make It...and Why the Rest Don't by Verne Harnish: https://amzn.to/3I9pGTO (https://amzn.to/3I9pGTO) Who: The A Method for Hiring by Geoff Smart: https://amzn.to/3ML7yTT (https://amzn.to/3ML7yTT) Extreme Ownership by Jocko Willink and Leif Babin: https://amzn.to/36m8jSQ (https://amzn.to/36m8jSQ) The Magic of Thinking Big by David J. Schwartz: https://amzn.to/36gbhYO (https://amzn.to/36gbhYO) How to win friends and influence people by Dale Carnegie: https://amzn.to/3I9uGYA (https://amzn.to/3I9uGYA) Let's Connect! Antony Clervi Websites: https://una.com/ (https://una.com/)       http://anthonyclervi.com/ (http://anthonyclervi.com/) LinkedIn: https://www.linkedin.com/in/anthonyclervi/ (https://www.linkedin.com/in/anthonyclervi/) Twitter: https://twitter.com/aclervi (https://twitter.com/aclervi) Instagram: https://www.instagram.com/aclervi/ (https://www.instagram.com/aclervi/) Facebook: https://web.facebook.com/aclervi/ (https://web.facebook.com/aclervi/) If you liked this episode, please SUBSCRIBE to the podcast and drop us a FIVE-STAR REVIEW. We appreciate you, and your support enables us to keep bringing you the goods on the show!

Scaling Up your company.  How a few companies make it...and Why the Rest Don't. In our studio, Zahir Ladhani , CEO of Velocity Consulting will tell us the keys to Scaling a business. PEOPLE, STRATEGY, EXECUTION and CASH. Zahir brings more than 30 years of ‘in the trenches' experience with SaaS, Consumer, Human Capital, Pharmaceutical and Consulting experience. A talented communicator and proven leader who has grown businesses and product lines, and member of the executive leadership team in the sale of a company to a Fortune 100 company. Zahir works with senior executives and leadership teams to scale up businesses by improving their discipline around people, strategy, execution and accountability for sustainable growth and easing the complexity that growth often brings, allowing leaders to focus on building their businesses, by leveraging transformative tools, processes, and principals.   Topics: Scaling Up - How a few companies make it...and Why the Rest Don't. The keys to Scaling a business. PEOPLE, STRATEGY, EXECUTION and CASH Website and/or Social Media Links http://velocitystrategicconsulting.com www.linkedin.com/in/zahirladhani Show Host: Artie Ruderman The Business Developers Network where today's leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta. For more info about the show sponsor visit: http://www.igscorp.net To listen to more episodes visit: http://www.BusinessDevelopersNetwork.com To view more photos from this show visit:  www.ProBusinessPictures.com     To nominate or submit a guest request visit: http://www.OnAirGuest.com ‹ › × × Previous Next jQuery(function() { // Set blueimp gallery options jQuery.extend(blueimp.Gallery.prototype.options, { useBootstrapModal: false, hidePageScrollbars: false }); });

Today I'm chatting with Sue Izzo, former CEO of Mosaic Sports Management and now HBIC at SueIzzo.com. She's the female “Jerry McGuire” with over 20 years of experience developing global pro athlete brands Sue is a former industry-leading action sports agency founder and sports agent who has represented top Olympic athletes, X-Game medalists, World Champion surfers, ESPY winners and television personalities. Now, she's an AMAZING Business Growth Coach and Keynote Speaker. You can find Sue @sueizzo on Instagram and check out her website at https://www.sueizzo.com Helpful business books mentioned in this podcast are: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It Traction: Get a Grip on Your Business Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0) The 5 Love Languages: The Secret to Love that Lasts Pivoting with Purpose: The Hamster Wheel, the Rat Race, and Other Career Myths Holding You Back Plus, connect with Melisa at Pro Organizer Bootcamp and learn how to take your home organizing business to the next level! ► Website & Coaching: https://www.proorganizerbootcamp.com/ ► Instagram: https://www.instagram.com/proorganizerbootcamp ► LinkedIn: https://www.linkedin.com/in/melisameral ► Facebook: Join our Professional Organizer Community at https://www.facebook.com/groups/proorganizerbootcamp ► Pinterest: https://www.pinterest.com/proorganizerbootcamp ► YouTube: https://www.youtube.com/c/MelisaMeral/videos ► HoneyBook Contracts & Invoicing Software for Pro Organizers - get 20% off with Melisa's link at http://share.honeybook.com/melisa823

NO ONE CARES HOW LONG YOU'VE BEEN IN THE GAME. Welcome back to the Real Estate Entrepreneur w/ Terrence Murphy, Terrence talks about how and why building a team dominates ANY market across the board in business. If you're running the risk of burnout, reluctant to hire some help, we think you'll get something out of today's discussion. We want you all to succeed as entrepreneurs and as leaders. We all know YOU do great work but how long, consistent and manageable is your business? It's time, to be honest, and start putting some systems in place. We appreciate you and hope you enjoy the episode! Don't forget to leave a rating and review! If this show is helping you or you want to hear a specific topic, let us know!    Books: Scaling Up: How a Few Companies Make It... and Why the Rest Don't by Verne Harnish   Contact: Terrence Murphy (979) 703-1979 TM5 Properties TerrenceMurphy.com   Timestamps & Show Notes: (0:00 - 2:40) Intro & Quote (2:41 - 4:02) TAMU Story & Magnifying Who You Are (4:03 - 6:33) Why Teams Matter (6:34 - 8:26) Reality of What an Agent Gets Into (8:27 - 14:19) How to Scale and Maintain Your Customer Experience (14:20 - 16:33) The Game Has Changed - Consistent Not Seniority (16:34 - 17:32) Creating a Consumer Experience (17:33 - 21:50) Final Thoughts /Closing (Coaching, Hiring and Leveraging)

Jordan Connely joins the show today as the President of Obsidian HR and CFO of ProService Hawaii (Obsidian's parent company). He and Michael share some interesting practices when it comes to HR as well as Jordans' thoughts on how to improve your career, how to transition from consulting to the C-suite, and the many roles he's held throughout the years.   ABOUT OUR GUEST Jordan Conley is President of Obsidian HR, as well as the current CFO of ProService Hawaii (Obsidian's parent company). He is responsible for the strategy, customer experience, culture, and profitability of the business.   Leveraging over 20 years of experience in the HR outsourcing industry, he brings a unique perspective to the evolving needs and definition of “HR” in the modern workplace.   Prior to being appointed President of Obsidian HR, he was a founding member of ZeroChaos (now Workforce Logiq) and has held senior leadership roles at CoAdvantage (a large national HR outsourcing firm).   As a natural entrepreneur, Jordan is passionate about seeing opportunities where businesses need help and partnering with leaders to protect their operations and make growth a reality. Jordan attended the University of Central Florida and Crummer School of Business at Rollins.   He is married with three sons and currently resides in Denver, CO where he is an active car aficionado, an avid reader, and a connoisseur of Colorado beer.   GET IN TOUCH WITH JORDAN CONLEY ON LINKEDIN   THANKS TO OUR SPONSORS Podfly Productions: Podfly.net Veterans of Foreign Wars: VFWpost1.org OC Executive Search: OCExecutiveSearch.com   KEY TAKEAWAYS [2:49] Michael introduces Jordan and asks him to share a little bit about what ProService Hawaii and Obsidian HR do as well as the differences between working in Hawaii and on the mainland.   A LITTLE BIT OUT OF THE BLUE [8:44] What Jordan didn't realize at the time was that in consulting he had been doing a year-long interview for the CTO position!   CXO PATH [10:30] Having dropped out of undergraduate school to launch a startup, Jordan speaks to his non-linear path to the C-suite by way of an MBA. He shares an anecdote about staying in touch with some of his classmates and even having some of them now working out of Hawaii.   SLOW BUT STEADY [15:19] From CTO to COO Jordan talks about the slow transition he made from IT to HR as well as playing both roles for a period of time. Jordan also shares his most rewarding and challenging moments as a COO.   KEEPING TRAINS ON TIME [19:10] Jordan shares his take on the COO role as well as the period of time when the COO was living out of Sweden and traveling to Honolulu regularly, requiring Jordan to fill a lot of roles.   LEGACY AND ADVICE [20:51] Jordan touches on what he hopes are the traits people will remember him by at ProService. He shares one of his proudest moments at ProService, as well as some critical advice for aspiring c-suite.   [24:00] Jordan explains why you need to make sure you're never a bottleneck as well as relentless prioritization.   MANAGEMENT STYLE [26:49] Jordan walks us through the leader-leader style of management and talks about the great advantages and difficulties of Topgrading.   RECRUITING [32:10] Recruiting and hiring is one of the most important aspects of Jordan's job, and he will spend around 40% of his time on it.   DECISIONS [33:22] Jordan shares a decision he made that didn't go as planned.   BEST WORST JOB JORDAN EVER HAD [35:30] Bussing tables at a restaurant!   [39:26] Michael thanks Jordan for coming on the podcast to share his insight and closes out the podcast with his favorite takeaways.   We hope you learned something today and enjoyed the conversation. Please give us 5 stars on iTunes and share your comments so we can improve and ask the questions you want to hear.   MENTIONED IN THIS EPISODE ProService Obsidian HR Topgrading   Books: Turn the Ship Around!: A True Story of Turning Followers into Leaders, by L. David Marquet The Oz Principle: Getting Results Through Individual and Organizational Accountability, by Craig Hickman, Tom Smith, and Roger Connors Scaling Up: How a Few Companies Make It…and Why the Rest Don't, by Verne Harnish Riding Shotgun: The Role of the COO, by Nathan Bennett   SPECIAL THANKS TO Jalan Crossland for the music Angela Johnson at OC Executive Search Joseph Batty at Podfly Corey Coates at Podfly

Chris Ronzio is the founder and CEO of Trainual, a SaaS product that helps companies to onboard employees, automate training, systemize processes, and put everything about your business in one place. The Show Notes Trainual GMass PartnerStack ProfitWell The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber Rich Dad Poor Dad: What the Rich Teach Their Kids About Money - That the Poor and Middle Class Do Not! by Robert T. Kiyosaki Rich Dad's Cashflow Quadrant: Guide to Financial Freedom by Robert T. Kiyosaki Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Fast-Growth Firm by Verne Harnish Scaling Up: How a Few Companies Make It...and Why the Rest Don't by Verne Harnish Traction: Get a Grip on Your Business by Gino Wickman Michael E. Gerber on Twitter Chris on Twitter Omer on Twitter Enjoyed this episode? Subscribe to the podcast Leave a rating and review Follow Omer on Twitter Need help with your SaaS? Join SaaS Club Plus: our membership and community for new and early-stage SaaS founders. Join and get training & support. Join SaaS Club Launch: a 12-week group coaching program to help you get your SaaS from zero to your first $10K revenue. Apply for SaaS Club Accelerate: If you'd like to work directly with Omer 1:1, then request a free strategy session.

Lulu always had her life painted out for her, a product of tiger parents, she was going to be a Doctor. More specifically an optometrist. And failure wasn't an option.   When a bad grade at school threw her a curveball, she swapped paths for pursuing a MBA instead. She worked as a business consultant for a brief moment and quickly realised this wasn't her dream either.   After stumbling across Mimi's Morning Routines video, Lulu was inspired.   Then she did what no one expected of her, she opted for a pay drop and applied to work with Alex and Mimi as a social media customer service assistant. This was a bold brave move!   Alex quickly saw potential in her and during a sit down meal, the principles and importance of prior preparation was proved. The spark in Lulu's eyes was seen and she blew Alex and Mimi away with her ideas.     Lulu tells us how she had an ambitious 3 month goal of excelling beyond her role, from operational assistant to manager, then to CEO without real prior experience of what she was getting herself into. And how her starting job title only made her push harder.   She shares techniques about;   Breaking the permission seeking role for an extreme ownership model.   Obsessive book reading and how Jack Canfield's Success Principles shaped her the most.   Adding value is the main indicator of her success.   Not playing the victim card.   Always coming up with the solution by creating a motion of next steps.   Being humble and not expecting that she deserves everything handed to her, allows her to grow.   How having a curious mind and becoming an infinite learner keeps her in the game.   Her words of wisdom are beyond her age. We've loved chatting with her and learning how she's developed processes that allowed Luxy to grow beyond our expectations, filling in the gaps we never knew that need filling. She's an exceptional young woman.   Hope you enjoyed this week's episode with Lulu, you can find out more about her and Luxy Hair here:   Luxyhair.com Lululiang.com LinkedIn Instagram   Find the inspirational books Lulu mentioned here:   Success Principles - How to Get from Where You Are to Where You Want to Be by Jack Canfield   Scaling Up - How a Few Companies Make It...and Why the Rest Don't by Verne Harnish   Traction - Get a Grip on Your Business by Gino Wickman   Also the tools she likes use that gets her ahead:   Trello.com - Trello's boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible and rewarding way.   Slack.com - Slack is a collaboration hub, where the right people and the right information come together, helping everyone get work done.   Zoom.us - The next generation enterprise phone system   Intelligentchange.com - The Five Minute Journal Produced by Jason Sanderson - Podcast Tech Show notes @ https://www.ikonns.com/podcast/episode4

  After working over a decade in corporate finance, business planning, accounting, and performance management, Michelle Cairo brings a wealth of knowledge surrounding business. Prior to leaving the Corporate World, Cairo was CFO of Opus Solution and Director of Finance for Pacific Power. In 2010, she was selected Portland's Best CFO for medium-sized companies by the Portland Business Journal. Michelle holds a BS in Finance from University of Utah and a Masters of Business Administration from Utah State University. Today, along side brother Elias Cairo, Michelle serve as CEO of Olympia Provisions.   Show notes… Favorite Success Quote or Mantra. "Those who believe they can or can't are right."  In this episode with Michelle Cairo, we discuss:  What Cairo learned from her farther and how her father influenced who she is today.  What Cairo learned about herself after working in bigger, corporate operations.  Why it is so important to understand numbers in your business.  Why being a part of your community can be key in "figuring it out"; Community can be such a supportive resource in the process.  Having the mentality that you need profit to survive. Once you know what kind of profit you need, reverse engineer the processes steps to make it happen.  How Cairo took a six figure pay cut to make Olympia Provisions work.  Taking the Plan, Execute, Measure, Correct approach to becoming profitable. How Cairo dealt with extreme success.   Using the numbers to project growth and take risks.  The pros and cons to operating with partners.  Having balance between being "the maker" and being a business.  Getting creative to form new channels of revenue. If you can dream it you can do it.  How you learn more when you're open to learning.  Today's Sponsor Soundtrackyourbrand.comSoundtrack Business lets you play 250 music channels guaranteed to fit any type of business. An easy-to-use dashboard lets you find great music, control all your locations and schedule your sound. wisetail.com, A Premier Learning Management System, Wisetail Grew Up Alongside Some of the Most Recognizable Restaurants In the Industry. This Has Helped Shape Their Product and its Functionality Through Real-World Feedback and Rigorous Testing.   Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Optimism. Positivity. What is your biggest weakness? Being a know it all.  What's one question you ask or thing you look for during an interview? Ask questions to get after whether or not who's being interviewed is an authentic person. What's a current challenge? How are you dealing with it? Cash flow. They're combating this challenge by leveraging the profit first mentality. Share one code of conduct or behavior you teach your team. Own your own shit.  What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM  Untethered Soul: The Journey Beyond Yourself Profit First:Transform Your Business From Cash-Eating Monter to a Money-Making Machine.  Scaling Up: How a Few Companies Make It and Why the Rest Don't Share an online resource or tool.  Yoga with Adriene Down Dog What's one piece of technology you've adopted in your restaurant and how has it influenced operations? Google Sheets Use these Promotion codes to save 20% on your first year!  (CODES EXPIRE 12/18) G Suite Basic: HC9EPFCAMMY3JH6 G Suite Business: HCJRAMTW6H7EA99 If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? look at every problem as an opportunity. Be nice to yourself. Enjoy every moment.  Contact Info Michelle@olympiaprovisions.com  @itscairotime   Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Michelle Cairo for joining me for another awesome episode. Until next time!   Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Laura Roeder, Founder and CEO of Edgar, joins the Bryan Kramer Show for real talk on the reality of sharing in today's social media world.    In This Episode Why sharing without reading means the headline is equally as important as the content The rarity of over-sharing on social How improving your content on social sometimes means narrowing the number of platforms   Resources Laura Roeder on Twitter: @lkr MeetEdgar LKR Social Media Scaling Up: How a Few Companies Make It...and Why the Rest Don't by Verne Harnish   Visit BryanKramer.com to hear more Human Conversation.

  My guest in this episode is Ray Higdon. Ray is a two time best selling author and a former #1 income earner in a network marketing company that he joined while he was in foreclosure. He has shared the stage with Tony Robbins, Bob Proctor, Les Brown, Robert Kiyosaki and many more. Ray and his wife no longer build a network marketing company so they can better serve the profession as coaches, speakers and trainers. Their coaching company was recognized this year on the Inc 5000 as one of Americas fastest growing companies and they LOVE helping network marketers grow large teams and create freedom in their life Share your thoughts with me on Twitter @mclaubscher and Instagram @cashflowninjapodcast Click To Tweet:How To Become An Authority In Your Niche If you have enjoyed our podcast, please share with friends and family Please Subscribe, Rate, and Review on Itunes so more people can find us! so more people can find us! Interview Links: Ray Higdon Recommended Books: Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0) Kindle Edition by Verne Harnish The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues Kindle Edition by Patrick M. Lencioni Thirty Million Words: Building a Child's Brain Kindle Edition by Dana Suskind How to Multiply Your Baby's Intelligence by Glenn Doman   Support Our Sponsors Joint Ops Properties, have designed a system to take any beginner to an experienced deal making investor in the least amount of time, offering opportunities from basic education, coaching, bridge investing to turn-key investments in the cash flowing market of St. Louis, MO. www.jointopsproperties.com International Coffee Farms, Sustainable Income Through Offshore Sustainable Agriculture www.internationalcoffeefarms.com Audible, download any audio book for FREE when you try Audible for 30 days  www.cashflowninjabook.com Thanks so much for joining me again this week. Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the bottom of the post! Also, please leave an honest review for the Cashflow Ninja Podcast on iTunes. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates, please follow me on twitter @mclaubscher and instagram, @cashflowninjapodcast. Until next time! Live a life of passion and purpose on YOUR terms, M.C. Laubscher

Sally Hogshead, Hall of Fame Speaker and Best Selling Author, joins the Bryan Kramer Show for some real talk on the power of fascination through difference and how you can overcome pitfalls with the three D's: Delegate, Discipline, Delete. In This Episode  The history and power behind fascination Why it's not about being better than your competitor The importance of having a speciality and over-delivering How to get over pitfalls with the 3 D's: Delegate, Discipline, Delete Why a low point in your life is an opportunity for reflection and improvement Resources Sally Hogshead on Twitter: @SallyHogshead How The World Sees You Fascinate: How to Make Your Brand Impossible to Resist VisualThesaurus.com Scaling Up: How a Few Companies Make It... and Why the Rest Don't Brand Fascination Profile   Visit BryanKramer.com to hear more Human Conversation.