Podcast appearances and mentions of dan ryan

“ Our hospitality starts with education, but it's also having a welcoming point of view.”Scott Young, Founder of SSWING, an innovative indoor golf training facility in New York City, and an expert golfer joins the podcast today to hash out the meaning of hospitality and dive into his business. They discuss the broader meaning of hospitality in various environments, focusing on creating a welcoming yet challenging space to help people improve. The conversation dives into Scott's analytical approach to golf using math and biomechanics, balancing customer comfort with pushing them to new limits. Scott shares insights from his touring days and stories about the honesty and pressure in golf. The episode highlights the importance of process-oriented improvement and maintaining a clear mental focus.Takeaways: Whether it's golf or any other aspect of life, embrace a mindset of continuous improvement and commit to bettering yourself.Aim to have a consistent and clear process for achieving your goals. In golf, this means focusing on your pre-shot routine and execution rather than being overly concerned with the outcome.Utilize technology such as biomechanics assessments, high-speed cameras, and other tools to get precise feedback and improve your performance.Develop mental resilience by practicing staying focused and present in high-pressure situations. This can be beneficial in sports and various other stressful scenarios in life.If appropriate for your business, consider a membership model to build a committed community and create a steady revenue stream.After any performance or practice, reflect honestly on your process and identify areas where you either succeeded or could improve.Use personal stories and experiences, whether from a professional athlete or your own life, to gain insights and inspire your growth journey.Quote of the Show:“  My essence of SSWING is that every single person who walks through our door leaves a better golfer or a better mover.” - Scott YoungLinks:LinkedIn: https://www.linkedin.com/in/scott-young-28b5569/ Website: https://www.sswing.com/ Podcast: https://podcasts.apple.com/us/podcast/pivot-the-path/id1713829364 Shout Outs:3:28 - Rosemary Young https://www.linkedin.com/in/rosemary-k-young-92b4821/ 4:54 - Shinnecock Hills Golf Club https://www.shinnecockhillsgolfclub.org/ 4:55 - Augusta National https://www.masters.com/index.html/ 12:04 - New York University https://www.nyu.edu/ 14:17 - David Kennedy https://www.linkedin.com/in/david-kennedy-03821b3/ 16:46 - British Airways https://www.britishairways.com/travel/classic-home/public/en_us/ 16:56 - JFK Airport https://www.jfkairport.com/ 22:15 - PGA https://www.pgatour.com/ 23:46 - Callaway https://www.callawaygolf.com/ 34:43 - Australian Open https://ausopen.com/ 38:09 - Rory McIlroy https://en.wikipedia.org/wiki/Rory_McIlroy 38:36 - Tiger Woods https://en.wikipedia.org/wiki/Tiger_Woods 39:30 - Jack Nicklaus https://en.wikipedia.org/wiki/Jack_Nicklaus 42:53 - Max Verstappen https://en.wikipedia.org/wiki/Max_Verstappen 42:54: Roger Federer https://en.wikipedia.org/wiki/Roger_Federer 47:42 - US Open https://www.usopen.com/ 

What does it take to be the number one small hostile in North America? Today we welcome Nathan St. Cyr, Co-Founder of Malama Capital and Owner of Howzit Hostels, to tell us just that. Dan and Nathan dive into Nathan's journey within the hospitality industry, including his foundational experiences in sales, his profound motivation rooted in personal history, and the creation of successful hospitality ventures in Maui. They talk about the six human emotional needs, their own podcast experiences, and the evolution of their business practices. This engaging conversation highlights the unique aspects of building a culture-focused hospitality brand.Takeaways: Focus on how your role or business can contribute to the well-being and happiness of others, which will enhance customer satisfaction and loyalty.Ensure your service or hospitality offering addresses the six human emotional needs: variety, security/certainty, connection, significance, contribution, and growth.Leadership and mindset are crucial. Develop a leadership style that emphasizes positivity, contribution, and personal development. Shift focus towards mindset training to ensure your team operates at its best.Implement frameworks such as EOS to streamline operations, improve efficiency, and ensure your team is aligned with the company's goals.Invest in effective marketing strategies to tell your story. Use platforms like podcasts and social media to reach a wider audience and create a personal connection with potential customers and investors.Celebrate and acknowledge significant milestones, both within the team and with guests. This creates a sense of community and shared success.Quote of the Show:“ We really focused on anybody that worked for us to not just want to want a job. We wanted people that wanted to be a part of something special and build something unbelievable.” - Nathan St. CyrLinks:LinkedIn: https://www.linkedin.com/in/nathan-st-cyr-467069241/ Website: https://www.malama-capital.com/ Hotel Investor Playbook Podcast: https://www.hotelinvestorplaybook.com/ Shout Outs:7:54 - Tony Robbins https://www.tonyrobbins.com/ 8:02 - Unleash the Power Within https://www.tonyrobbins.com/events/unleash-the-power-within 21:08 - Red Week Magazine https://www.redweek.com/ 34:09 - Unique Stays Summit https://www.theuniquestays.com/ 42:15 - Entrepreneurial Operating System https://www.eosworldwide.com/ 42:15 - Traction https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837/ref=sr_1_3_sspa?adgrpid=1341404754019562&dib=eyJ2IjoiMSJ9.ivUyjhmThfkakmCVvM6aQvCiS2WBd8hy_jhV5TwuzPU9G-5kyOKn0VG08Gbmn0LNWMKfZcDEaOvFEcmIpasOvcygqGHIPdVb9f92F2jYT4-UUs0jHKJ0hfKqJNtqf2ts2-lnl0VTBC-btKXlD5Fbw1KlBsx7H73YC8d50hu916_KbJwfWy0nT7mEJl09olMwEOl035Dd0md2s6yJoh81daWBzNGU1pmW8NLWWWEccB4.Z6S2hs5q8J6UJuk0-qTmoFMtstrz1Qy6FvHZ0NvvO1g&dib_tag=se&hvadid=83838035983337&hvbmt=be&hvdev=c&hvlocphy=104764&hvnetw=o&hvqmt=e&hvtargid=kwd-83838151976689%3Aloc-190&hydadcr=22532_13494448&keywords=traction+book&mcid=a8e247c38b8e323ca52ee6f95a77314c&msclkid=6377a5a0deed155ecd69c250e1c39430&qid=1743798068&sr=8-3-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1 44:02 - Gino Wickman https://www.ginowickman.com/ 47:58 - Penn State University https://www.psu.edu/ 

Mentorship is important in encouraging students to enter artistic and creative career paths. Mark Page, Vice President of Design at Mohawk Industries, touches on the importance of fostering connections with colleges and universities to inspire the youth of today to continue their creative paths. Mark also shares insights on the challenges and innovations in flooring, such as the use of sustainable materials and advanced fiber technologies. He discusses the evolving demands of the hospitality industry, being able to offer something creative and beautiful that also meets functional and performance needs. This episode provides valuable perspectives for anyone interested in hospitality design, product innovation, and the flooring industry's future.Takeaways: Understanding and enhancing the guest's journey is essential. Tailor experiences to make guests feel cared for and welcome.Design spaces that are not only functional but also inspiring and relaxing. Consider how elements like flooring can contribute to the overall guest experience.Embrace new materials and technologies. For example, using advanced fibers in carpets that repel stains can increase longevity and maintain aesthetic appeal.Incorporate sustainable practices, such as using recyclable materials in flooring, which can enhance the brand's eco-friendly appeal and reduce environmental impact.Recognize that different segments (hospitality, healthcare, office, etc.) have unique design needs and challenges. Tailor offerings to meet these specific requirements.Build relationships with colleges and design schools to attract fresh talent and foster loyalty among future designers.Ensure that design choices consider maintenance and longevity, making spaces easier to clean and sustain over time.Quote of the Show:“ My ideal is that our clients look to us for innovation, for new styling as being the specialists, as being the trend forecasters. We want them to come to us first. ” - Mark PageLinks:LinkedIn: https://www.linkedin.com/in/mark-page-asid-iida-newh-cmg-a83b9b4/ Website: https://mohawkind.com/ Shout Outs:20:28 - Raiders of the Lost Ark https://en.wikipedia.org/wiki/Raiders_of_the_Lost_Ark 21:59 - Brintons https://www.brintons.net/ 24:20 - LaGuardia https://www.laguardiaairport.com/ 34:34 - BDNY https://bdny.com/ 40:15 - Hirsch Bedner Associates https://www.hba.com/ 40:49 - Baywatch https://en.wikipedia.org/wiki/Baywatch 48:57 - Edwards Theaters https://en.wikipedia.org/wiki/Edwards_Theatres 53:18 - DuPont https://www.dupont.com/ 55:23 - VPI https://www.vpicorp.com/ 

Today we discuss the intersection of architecture and interior design, finding a common ground for both aspects to complement each other. Ian Mills and Becca Roderick, Executive Directors of Architecture and Interiors, respectively, at Morris Adjmi Architects. They delve into the concept of hospitality, the collaborative process within their firm, and how they align their visions to create contextually relevant and impactful projects. The conversation covers notable projects like the Wythe Hotel and The Forth, emphasizing how thoughtful design can redefine neighborhoods and meet client expectations. They also discuss the emergence of branded residences and the importance of client buy-in and strategic investment in design.Takeaways: Encourage regular collaboration and communication between the architecture and interior design teams to align on the project's North Star.Conduct thorough research on the location, history, and context of the project site to create designs that are both impactful and fitting with the surroundings.Prioritize elements that make guests feel cared for, regardless of the budget or exclusivity of the experience.Invest in high-quality design, as it can significantly enhance the financial performance of hospitality projects. Tightly manage budgets to ensure investments are spent judiciously and effectively.Be prepared for unexpected challenges, especially in adaptive reuse projects. Have mechanisms in place to manage and respond to these surprises.Keep clients informed and involved throughout the project's lifecycle to ensure continuous alignment and buy-in.Quote of the Show:“ We're bringing the same mentality and sort of rigor to every project because we think that every project can change the neighborhood that it's in.” - Ian Mills“ When you strip everything back and peel things away, hospitality is really about caring for people and fostering community.” - Becca RoderickLinks:LinkedIn: https://www.linkedin.com/in/ian-mills-a77a1a19/ LinkedIn: https://www.linkedin.com/in/becca-roderick-45405299/ Website: https://ma.com/ Shout Outs:0:48 - Four Seasons https://www.fourseasons.com/ 0:49 - St. Regis https://st-regis.marriott.com/ 0:54 - AvroKo https://www.avroko.com/ 0:55 - One Kings Lane https://www.onekingslane.com/ 9:09 - Wythe https://www.wythehotel.com/ 10:28 - The Goodtime https://www.thegoodtimehotel.com/ 10:43 - Forth Hotel https://forthatlanta.com/ 18:13 - Morris Adjmi https://www.linkedin.com/in/morris-adjmi-7295918/ 25:31 - The Founder's Dilemma 27:46 - Frank Gehry https://en.wikipedia.org/wiki/Frank_Gehry 54:01 - Theory Building https://ma.com/theory-building.html 54:41 - 837 Washington https://ma.com/837-washington.html 56:36 - Scholastic Building https://ma.com/scholastic-building.html 56:42 - Aldo Rossi https://en.wikipedia.org/wiki/Aldo_Rossi 

We're going all in on branding and strategy for hospitality companies this week! David Carofano, Strategy and Commercial Director at Crown Creative joins as Dan's guest to discuss the importance of branding in the hospitality industry, from conceptualizing a new project to breathing life into an established brand. David shares his journey, starting from a teenager working in restaurants to becoming a thought leader in hospitality branding. He highlights successful case studies such as the rebranding of The Dead Rabbit and emphasizes the role of brand strategy in creating memorable hospitality experiences. The conversation offers valuable insights for hospitality professionals looking to elevate their brand and connect deeply with their audience.Takeaways: Integrate branding and strategy early in the project development process. Clearly define the brand and ensure everyone involved understands its core values and mission.Develop a comprehensive brand book or playbook that outlines your brand's mission, vision, values, and strategy. This living document should guide all aspects of your business and be referred to regularly.Ensure that every aspect of the guest experience, from design and music to service and food, aligns with your brand's story and mission. Every detail should contribute to the overall brand experience.Communicate your brand's core values and mission regularly to staff, partners, and new team members. This ensures that everyone is aligned and working towards the same goals.Work closely with design and branding experts to ensure that the physical spaces and experiences reflect your brand accurately and creatively.Quote of the Show:“ I learned everything there is to know about front and back of house and I just sort of fell in love with it. I fell in love with the people, the energy, the chaos, the camaraderie of it, every bit of it.” - David CarofanoLinks:LinkedIn: https://www.linkedin.com/in/david-carofano-25705226/ Website: https://www.crowncreative.com/ Instagram: https://www.instagram.com/crowncreative/ Shout Outs:4:51 - School of Visual Arts https://sva.edu/ 5:43 - AvroKo https://www.avroko.com/ 11:12 - Debbie Millman https://www.linkedin.com/in/deborahmillman/ 13:17 - Local Projects https://www.localprojects.com/ 14:24 - Jake Barton https://www.linkedin.com/in/jake-barton-b5a42235/ 17:48 - Marriott https://www.marriott.com/default.mi 27:30 - Ryan Crown https://www.linkedin.com/in/ryantcrownnyc/ 

What's more important than making guests feel cared for? Today, Thomas Healy joins to discuss the core values of hospitality, the importance of a diverse and inclusive team, and his definition of leadership. He also reflects on how his upbringing in his family's New Jersey restaurant informed his hospitality ethos. The interview touches on significant topics such as the financial aspects of investing in independent hotels, the role of management companies in fostering employee culture, and the impact of technology on hospitality operations. Tom also shares a personal story about a recent health scare that led him to reevaluate how he spends his time, emphasizing the importance of aligning professional choices with personal values. The episode concludes with a discussion on the importance of providing authentic, experiential travel experiences for guests.Takeaways: Always strive to make guests feel recognized and valued. Simple gestures like making eye contact and offering a friendly greeting can significantly enhance the guest experience.Ensure that leadership reflects the diversity of the team. This promotes a sense of relatability and trust within the team, which can enhance the overall culture of the workplace.Provide training that emphasizes both procedural knowledge and soft skills like reading nonverbal cues and understanding body language. This helps in offering personalized and compassionate service.Leverage technology to identify patterns in customer behavior and operations. This data can help in making informed decisions to improve efficiency and guest satisfaction.If managing an independent hotel, focus on delivering a unique and engaging guest experience rather than relying on brand recognition alone.Provide opportunities for staff and guests alike to engage in learning experiences, enhancing both personal development and guest satisfaction.Provide opportunities for staff and guests alike to engage in learning experiences, enhancing both personal development and guest satisfaction.Quote of the Show:“Hospitality is that simple. It's about putting yourself second and putting others first.” - Thomas HealyLinks:LinkedIn: https://www.linkedin.com/in/thomas-healy-aabb135/ Website: https://www.rockbridgeholdings.com/ Shout Outs:0:47 - Diamond Rock Hospitality https://drhc.com/ 0:49 - Strategic Hotels and Resorts https://strategichotels.com/ 0:50 - Hyatt https://www.hyatt.com/ 2:45 - Independent Lodging Congress https://ilcongress.com/ 21:17 - Marriott https://www.marriott.com/default.mi 21:18 - Four Seasons https://www.fourseasons.com/ 21:19 - Ritz Carlton https://www.ritzcarlton.com/ 21:20 - Hilton https://www.hilton.com/en/ 23:54 - Havana Cabana https://www.havanacabanakeywesthotel.com/ 34:54 - Goldman Sachs https://www.goldmansachs.com/ 46:01 - Adolphus https://www.adolphus.com/ 52:12 - Pelotonian https://thepelotonian.com/ 52:13 - RTRX https://rtrx.co/ 58:34 - Outlive https://peterattiamd.com/outlive/ 58:44 - Dr. Attia https://peterattiamd.com 1:03:12 - Flax Trust http://flaxtrust.com/ 1:04:39 - Art Rooney https://en.wikipedia.org/wiki/Art_Rooney 

Mentorship is so valuable, especially in hospitality. Today Dan interviews Kellie Sirna, Owner and Principal of Studio 11 Design. Kellie shares her journey through 20 years in the hospitality design industry, highlighting key milestones such as the purchase and renovation of a historic building, the expansion of her business with sister companies specializing in branding and art, and the challenges of entrepreneurship. They explore the importance of mentorship, the evolving landscape of hospitality design, and navigating through the pressures of business restructuring. Kellie also discusses her vision for the future, including international expansion and the development of Studio 11 Design-branded residences. The conversation offers insights into the ups and downs of running a successful design firm and emphasizes the power of collaboration, trust, and perseverance.Takeaways: Actively seek out mentors or become one yourself. Reach out to industry leaders for coffee meetings to gain insights.Focus on building and maintaining trust with clients. High trust levels can result in more creative freedom and better project outcomes.In design projects, delve deeply into the local neighborhood's story rather than relying on broad stereotypes or generalizations. This makes the design more authentic and engaging.Consider expanding available services such as branding and art installations within your firm to maintain a cohesive narrative and offer comprehensive solutions to clients.Invest in creating a collaborative and enriching workspace for your team to foster loyalty and productivity.Explore new and innovative project types, such as multifunctional spaces or projects in unique locations, to stand out and attract interest.Quote of the Show:“ The people in hospitality, we're a different breed. We live and breathe hospitality. It's who we are.” - Kellie SirnaLinks:LinkedIn: https://www.linkedin.com/in/kellie-sirna-9847445/ Website: https://studio11design.com/ Instagram: https://www.instagram.com/studio11design_/ Instagram: https://www.instagram.com/brandbottega/ Instagram: https://www.instagram.com/curationbylouverne/ Shout Outs:0:40 - Hospitality Design Magazine https://hospitalitydesign.com/ 0:42 -  Condé Nast https://www.condenast.com/ 0:43 - Forbes https://www.forbes.com/ 0:43 - Wall Street Journal https://www.wsj.com/ 6:24 - Duncan & Miller Design https://duncanmillerdesign.com/ 7:04 - Stacy Elliston  https://www.linkedin.com/in/stacy-elliston-11305a9/ 21:55 - Ed Kuester https://www.linkedin.com/in/edkuester/ 26:21 - Greg Clay https://www.linkedin.com/in/greg-clay-25772010/ 28:00 - Kevin Barry https://kevinbarry.com/ 28:34 - Countrypolitan https://www.countrypolitannashville.com/ 28:45 - Thompson Hotels https://www.hyatt.com/thompson-hotels 29:26 - Hilton Garden Inn https://www.hilton.com/en/brands/hilton-garden-inn/ 36:12 - Chris Alvarado https://www.linkedin.com/in/christopher-m-alvarado-2911647/ 40:05 - Kelly Wearstler https://www.kellywearstler.com/ 43:35 - Hutton Hotel https://www.huttonhotel.com/ 

Is there power behind organized chaos? Today, Dan Ryan engages with Meg Gutowski, Vice President of the Independent Lodging Congress (ILC). They discuss the essence of hospitality, the role of ILC in fostering connections among industry professionals, and the unique blend of events hosted by ILC that emphasize genuine human interactions over transactional relationships. Meg shares insights from her extensive experience in the hospitality industry, including planning initiatives, organizing events, and the importance of creating meaningful experiences for attendees. They also delve into personal anecdotes and the intricacies of balancing organized chaos in event planning. The episode emphasizes the transformative power of hospitality and the vital role of independent lodging in the industry.Takeaways: Emphasize the mission of hospitality to care for people on their journeys. This core purpose should guide all actions and decisions.Strive to create experiences that blend the unexpected with fulfilling guest expectations, making their stays magical but ensuring they feel taken care of.Use unique and less formalized settings, like walk-and-talks, immersive experiences, and local tours, to encourage organic interactions and deeper connections among attendees.Building authentic relationships is crucial. In the hospitality industry, human connection and genuine interactions can set your business apart.Engage with local businesses and community members to enhance the collective experience for visitors.Choose venues and spaces that are comfortable and stimulating for guests, considering their comfort during events and interactions.Quote of the Show:“ Trying to figure out the right combination so that it feels very magical, but also you feel like you're taken care of. That's how hospitality has been running through my brain.” - Meg GutowskiLinks:LinkedIn: https://www.linkedin.com/in/meg-gutowski-09b33972/ Website: https://ilcongress.com/ Shout Outs:0:48 - Corinthian Yacht Club https://www.corinthianyc.org/ 1:47 - Bashar Wali https://www.linkedin.com/in/basharwali/ 5:45 - Andrew Benioff https://www.linkedin.com/in/llenrockgroupbenioff/ 7:18 - Cavallo Point Lodge https://www.cavallopoint.com/ 16:50 - Elyse Kirby https://www.linkedin.com/in/jelysekirby/ 17:25 - Sage Hotels https://sagehospitalitygroup.com/ 21:57 - Marquise Stilwell https://www.linkedin.com/in/quise/ 24:01 - Morris Adjmi Architects https://ma.com/ 24:05 - MethodCo https://www.methodco.com/ 25:07 - Alexis Lanman https://www.linkedin.com/in/alexis-lanman-b0b39487/ 25:08 - Jen Parks https://www.linkedin.com/in/jenniferfigariparks/ 32:35 - Highgate https://www.highgate.com/ 38:38 - Paul Tamburello https://www.linkedin.com/in/paul-tamburello-80638512/ 39:16 - Little Man Ice Cream https://www.littlemanicecream.com/ 46:27 - Amy Michaelson Kelly https://www.linkedin.com/in/amy-michaelson-kelly-a547a717/ 46:30 - Lark https://www.larkhotels.com/ 46:41 - Shelton Steele https://www.linkedin.com/in/shelton-steele-39521566/ 46:42 - Wrong Way Campground https://www.wrongwaycampground.com/ 

In this engaging episode of the Karma School of Business podcast, Sean Mooney sits down with Dan Ryan, Managing Director at MidOcean Partners, to discuss his journey in private equity, the evolving dynamics of the industry, and how MidOcean is staying ahead in a competitive market. From life-saving lessons to building critical business functions during challenging times, Dan shares invaluable insights about overcoming adversity, nurturing relationships, and leveraging data to create impactful results. Whether you're a private equity professional or a business leader, this episode offers inspiration and tactics you can apply in your career. Episode Highlights 2:00 – Dan Ryan's journey from investment banking to private equity and how his time at Georgetown and Division 1 soccer influenced his leadership approach. 8:00 – The life-saving story of a steak dinner gone wrong and how it echoes lessons of trust and collaboration in high-stakes situations. 14:00 – Building MidOcean's business development function during the pandemic and utilizing data as a competitive advantage. 27:00 – How MidOcean is adapting to industry changes by integrating structured equity, leveraging AI, and forming strategic JVs like their initiative with Kroger. 38:00 – The importance of cybersecurity in private equity-backed companies and actionable advice for protecting businesses. 39:00 – Practical life hacks: From generative AI for daily use to a surprising life-saving maneuver for choking incidents.   For more information on MidOcean Partners, go to https://www.midoceanpartners.com/ For more information on Dan Ryan, go to https://www.linkedin.com/in/dan-ryan-3324512/ For more information on BluWave and this podcast, go to https://www.bluwave.net/podcasts

What is soul-making hospitality? Today, Rob Blood, Founder and Chairman of Lark Hotels and Principal at Elder and Ash, joins Dan to talk about the importance of creating genuine hospitality experiences. Rob shares his journey from an innkeeper to managing nearly one hundred hotels and over thirty restaurants. They discuss the core principles of hospitality, the significance of soul-making in hotel design, and the innovative approaches Lark Hotels brings to the industry. The conversation includes insights on scaling businesses, retaining top talent, and tech advancements impacting the sector.Takeaways: Understand that hospitality is about creating genuine, memorable experiences for guests, extending beyond just the service provided. Balance the needs and wants of guests to create personalized, eye-to-eye connections.Foster a culture where employees feel like stakeholders and collaborators, thereby increasing their emotional investment in the company.Develop a flexible and scalable operational model that maintains the unique qualities and culture of the brand as the company expands geographically.Ensure that technology streamlines operations, making transactional processes smoother so that staff can focus on guest interactions.Emphasize the soul or essence of the hospitality experience through thoughtful design and service culture, making it an integral part of the guest experience.Cross-train staff to give them a well-rounded understanding of all operations within a hotel, which can enhance retention and career growth.Quote of the Show:“ We believe that every project has an essence or soul that needs to be drawn out.” - Rob BloodLinks:LinkedIn: https://www.linkedin.com/in/robert-blood-13b53452/ Website: https://www.larkhospitality.com/ Website: https://www.larkhotels.com/ Website: https://www.elder-ash.com/ Shout Outs:1:53 - Independent Lodging Congress https://ilcongress.com/ 6:19 - Hampton Inn https://www.hilton.com/en/brands/hampton-by-hilton/ 6:30 - Scott Hopps https://www.linkedin.com/in/scot-hopps-40015711/ 6:38 - Amanda Wallace https://www.linkedin.com/in/amanda-flanagan-wallace/ 8:19 - Peter Twachtman https://www.linkedin.com/in/peter-twachtman-b152143b/ 8:49 - Saunders Hotel Group https://saundershotelgroup.com/ 12:43 - Abraham Maslow https://www.simplypsychology.org/maslow.html 16:58 - Henry David Thoreau https://en.wikipedia.org/wiki/Henry_David_Thoreau 20:31 - Lifehouse https://www.lifehousehotels.com/ 31:38 - Hyatt https://www.hyatt.com/brands/hyatt 31:40 - Hilton https://www.hilton.com/en/ 31:40 - Marriott https://www.marriott.com/default.mi 40:46 - Bashar Wali https://www.linkedin.com/in/basharwali/ 43:20 - Cambridge Common https://cambridgecommonrestaurant.com/ 

Implementing art and music, seeing potential, and giving back are the key pillars that Mr. Richard Kessler brings to his business. As the Chairman and CEO of The Kessler Collection, and over 50 years of experience in the field of hospitality, Mr. Kessler shares in his unique story. Mr. Kessler discusses his transition from helping found Days Inn to pioneering boutique hotels before they were even a recognized category. He reflects on the resilience needed to navigate economic crises, his passion for creating beautiful spaces, and the significance of hospitality in making guests feel cared for and entertained. Beyond his professional achievements, Mr. Kessler highlights his philanthropic efforts, including building an ecumenical family retreat center and an orphanage, driven by his vision of seeing and nurturing potential in people and places. The episode encapsulates his dedication to leaving a lasting impact through both his business ventures and charitable initiatives.Takeaways: Emphasize creating memorable and emotionally impactful experiences for guests.Recognize potential in both people and properties. Look for unique opportunities to transform properties into high-value assets.Be prepared for external challenges like economic downturns and industry-specific crises. Develop resilience and a problem-solving mindset to navigate tough times effectively.Incorporate elements that can set your property apart, such as boutique aesthetics and special themes.Engage directly with guests to understand their experiences and gather feedback. Use guest feedback to continuously improve service and offerings.Look for ways to give back to the community and support charitable causes, in any way that you can.Quote of the Show:“ It's a process of caring for people and entertaining people all at the same time. Some people need more care, some people need more entertainment.” - Richard KesslerLinks:Website: https://www.kesslercollection.com/https://www.newebenezer.org/ Shout Outs:0:51 - Days Inn https://corporate.wyndhamhotels.com/our-brands/days-inn/ 3:54 - The New Ebenezer https://www.newebenezer.org/  4:09 - Georgia Tech https://www.gatech.edu/ 5:44 - University of Georgia https://www.uga.edu/ 7:17 - Cecil Day https://en.wikipedia.org/wiki/Cecil_B._Day 10:48 - Motel 6 https://www.motel6.com/en/home.html 10:59 - Holiday Inn https://www.ihg.com/holidayinn/hotels/us/en/reservation 22:37 - Paul Volcker https://en.wikipedia.org/wiki/Paul_Volcker 26:43 - Mulberry Inn https://www.innatmulberrygrove.com/ 27:13 - The Pirate's House https://thepirateshouse.com/ 36:40 - Marriott https://www.marriott.com/default.mi 37:35 - The Bohemian Hotel https://www.kesslercollection.com/bohemian-savannah/ 39:02 - The Grand Bohemian https://www.kesslercollection.com/bohemian-orlando/ 51:34 - Treutlen House https://treutlenhouse.com/ 53:09 - From Houses to Homes https://www.fromhousestohomes.org/ 

Fri 31 Jan 2025 - Dan Ryan and Sean Masters[Sponsor Ad] Support our show and yourself! Go to https://piavpn.com/OTHERSIDE to get 83% off Private Internet Access with 4 months free! Help us build a whole new world of Aussie media! Join THE EXCLUSIVE SIDE at https://www.othersidetv.com.au/IN THIS EPISODE OF THE OTHER SIDE - UNPLUGGED…Lawyer Dan Ryan from the National Conservative Institute of Australia and Advertising and Marketing Expert Sean Masters from the Libertarian Party of Australia joined Damian for an in-deoth and intelligent common sense analysis of the hottest issues facing our nation right now: -- the impact of transgender ideology on medical science and our children's safety and health; -- the importance of celebration our nationhood and Australia Day and the declining influence of "invasion day" protests and leftist activism; -- Donald Trump's new Presidency-- "Woke" trends in Australia corporations, law, and marketing industries - is the tide turning?   Ep 001 of The Other Side UNPLUGGED -  Uploaded Friday 31 January 2025Watch all our shows on YouTube for FREE!Support the showJoin The EXCLUSIVE Side at www.OtherSideTV.com.au and help us revolutionise Aussie media! The Other Side is a regular news/commentary show on YouTube @OtherSideAus and available to watch FREE here: https://www.youtube.com/@OtherSideAus Follow us on X @OtherSideAUS

Hospitality is key, especially under hardships and destruction, something Joe Balcken and Shelton Steele, Co-Owners of the Wrong Way River Lodge and Cabins in Asheville, North Carolina are passionate about. They discuss their unique urban campground hotel and the challenges they've faced. The conversation explores the definition of hospitality, the building of their flood-resilient property, and the impact of a recent historic flood on their business and the local community. The duo share their entrepreneurial journey, the human spirit of resilience, and the importance of tourism in revitalizing Asheville post-disaster. The episode is a testament to perseverance, community, and the spirit of hospitality in the face of adversity.Takeaways: Incorporate local culture and unique features of the area into the business, as shown by Joe and Shelton's emphasis on Asheville's outdoor personality and countercultural vibe.Build emotional connections with guests by highlighting the distinct aspects and personal stories associated with the property.Ensure infrastructure is resilient to natural disasters by adhering to local zoning and building laws.Utilize existing local networks and connections with other businesses to offer comprehensive guest experiences, whether extreme activities for the adventurous or more relaxed, outdoor-curious activities.Foster strong community bonds and be a part of local recovery efforts, which can also lead to supportive relationships and collaborations.Make every guest feel special and connected to the place by providing immersive and memorable experiences, such as customized murals that resonate with the property's theme.Promote group activities and communal spaces to enhance guest interactions and create memorable experiences. For example, having shared spaces like campfires and communal dining areas.Quote of the Show: “ It's my backyard and I wanted to share it with everyone and create an experience that aligned with my version of Asheville.” - Shelton Steele“ It's part of our mission to connect people with the outdoor experience, whether they be one of those people that's outdoor active or someone that's curious about it.” - Joe BalckenLinks:Joe's LinkedIn: https://www.linkedin.com/in/jbalcken/ Shelton's LinkedIn: https://www.linkedin.com/in/shelton-steele-39521566/ Website: https://www.wrongwaycampground.com/ Instagram: https://www.instagram.com/wrongwaycampground/ Shout Outs:0:59 - All Forward Outdoors https://www.allforwardoutdoors.com/ 1:24 - Independent Lodging Congress https://ilcongress.com/ 7:33 - Pleb Winery https://www.pleburbanwinery.com/ 13:49 - French Broad River https://en.wikipedia.org/wiki/French_Broad_River 15:37 - Starman https://en.wikipedia.org/wiki/Starman_(film) 16:26 - Amy Michaelson Kelly https://www.linkedin.com/in/amy-michaelson-kelly-a547a717/ 37:51 - Hurricane Katrina https://en.wikipedia.org/wiki/Hurricane_Katrina 39:58 - Meg Gutowski https://www.linkedin.com/in/meg-gutowski-09b33972/ 45:43 - Wedge Brewery https://wedgebrewing.com/ 46:00 - Biltmore Estate https://www.biltmore.com/ 49:34 - Western Carolina University https://www.wcu.edu/ 

Dan Ryan is a Wildlife Biologist on the Laurentian District of the Superior National Forest, and Taylor Brannock is a Biological Science Technician on the Kawishiwi District. They join this episode to talk about tracking and researching that iconic and elusive Northwoods cat, the Canada lynx. Show Notes:Annual Lynx Monitoring ReportDraft Lynx Recovery PlanReport Lynx sightingsThe Fernberg Project press release

In this episode, Dan Ryan interviews Robyn Pratt, the General Manager of the Phoenicia Hotel in Malta and Principal of Impact Consulting Limited. Robyn shares her journey from her upbringing in Australia to becoming a leader in the hospitality industry. She elaborates on the importance of genuine employee engagement and shares her approach to creating a strong service culture that results in both happy employees and loyal guests. Robyn also discusses the unique aspects of Malta and how the island's rich history adds to the charm of the Phoenicia Hotel. This episode provides a deep dive into how authentic leadership and a passion for service can elevate any hospitality operation.Takeaways: Recognize that hospitality is about making people feel special and welcome, just as if they are guests in your own home.Appoint a dedicated person to oversee employee wellness, ensuring that your team feels supported both personally and professionally.Spend time interacting with both guests and employees. Regularly walk around the property to engage with your team and understand their daily challenges.Organize monthly general manager's breakfasts or similar informal gatherings where employees from different functions can share ideas and feedback.Implement programs like Employee of the Month, and consider equitable profit-sharing initiatives to incentivize the entire team.Encourage staff to bring their personalities to their roles. Genuine interactions can significantly enhance the guest experience.Implement comprehensive training programs focused on service culture development and provide opportunities for career growth.Quote of the Show:“ The words are easy to say, we've got these values. What does it mean? What does it mean to deliver a value of caring?” - Robyn PrattLinks:LinkedIn: https://www.linkedin.com/in/robyn-pratt-33011a/ Website: https://www.phoeniciamalta.com/ Shout Outs:0:52 - Hospitality Daily https://www.hospitalitydaily.com/ 0:53 - Josiah McKenzie https://www.linkedin.com/in/josiahmackenzie/ 13:58 - UNESCO https://www.unesco.org/en 15:21 - Condé Nast https://www.condenast.com/ 23:02 - Verne Harnish https://www.linkedin.com/in/verneharnish/ 35:26 - Four Seasons https://www.fourseasons.com/ 38:09 - Marriott https://www.marriott.com/default.mi 48:14 - Knights of St. John https://en.wikipedia.org/wiki/Knights_Hospitaller 

In this episode of Defining Hospitality, host Dan Ryan talks with Oscar Mejia, Co-Founder of Asociacion de Casas a Hogares (Houses to Homes) based in Antigua, Guatemala. The discussion delves into Oscar's background, his passion for improving housing, education, and healthcare for underprivileged communities, and the impactful work of his organization. Dan shares personal experiences from his and his family's hands-on volunteer work in Guatemala, emphasizing the themes of hospitality, shelter, and community service. The episode highlights the challenges and successes of building homes and running a school in a region with significant poverty, along with ways people can get involved.Takeaways: Advocate for and participate in service projects like those organized by Houses to Homes. This can enhance social responsibility and create a positive impact.Build partnerships with charities and nonprofits that align with your brand's values, showing your commitment to making a positive difference in the world.Encourage a supportive and welcoming atmosphere. This can lead to better team morale and productivity.Gather and share stories from volunteers who have had positive and transformative experiences with your service projects. Use these testimonials to promote your initiatives and attract more support.Develop efficient systems for handling materials and organizing volunteer groups. Well-organized projects make it easier for volunteers and enhance their overall experience.Promote your initiatives and impact through robust social media campaigns and updates. This can help in raising awareness and attracting support globally.Ensure that your service projects and hospitality services are inclusive, welcoming people from different backgrounds and religions, and reinforcing the universal appeal of hospitality.Quote of the Show:“ One of the most important things is improving the living conditions of the people. It's the main goal for us for sure.” - Oscar MejiaLinks:Website: https://www.fromhousestohomes.org/ Shout Outs:12:55 - Joe Collins https://www.fromhousestohomes.org/aboutus/ 13:20 - Darren Collins https://www.fromhousestohomes.org/aboutus/ 24:19 - Santa Maria de Jesus https://en.wikipedia.org/wiki/Santa_Mar%C3%ADa_de_Jes%C3%BAs 51:27 - Judy Baker https://www.linkedin.com/in/judy-baker-1b247a35/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Pie Day continues at Robertson Lawn Care. Sam and Tim are on location, Darin back in the studio for the 8 a.m. hour. It's always radio gold when Sam takes the wireless mic and interviews the masses lined up all the way to the Dan Ryan as they wait for their pumpkin pie. After 8:30 as always it is time for "Money Talk Monday" with Bill Peterman of Peterman Financial. See omnystudio.com/listener for privacy information.

On Wednesday, three Portland Commissioners - Mingus Mapps, Rene Gonzalez and Dan Ryan - decided to pull an ordinance they had filed to end the city’s 8-year partnership with Multnomah County to fight homelessness. The decision was made as Portland is poised to elect Keith Wilson, the owner of a trucking company as its next mayor, who opposes the city leaving the Joint Office of Homeless Services. The newly elected 12-person city council, along with the new mayor, will get to decide the fate of the intergovernmental agreement with the county in just two months. In a letter she sent on election day, Multnomah County Chair Jessica Vega Pederson said she was ready to work with Portland’s next mayor and new Multnomah County and Portland city commissioners on “solving the most pressing and challenging issues this community will face in the coming months and years.” Chair Vega Pederson joins us to talk about how new Portland city leaders might affect the future of the Joint Office on Homeless Services.

In this episode of Defining Hospitality, Dan Ryan meets with Mary Alice Palmer, the Global Creative Director and Founding Principal at ROAM Interior Design. The conversation focuses on the innovative decision by HKS to spin out ROAM as a standalone design firm. Mary Alice shares insights into her career, mentorship influences, and the strategic considerations behind the successful rebranding and growth of ROAM. The discussion also highlights how this unique approach brings new value to the firm and attracts top industry talent.Takeaways: Focus on developing a high-quality portfolio that showcases your team's abilities and success stories. A great portfolio can generate positive reactions and open new opportunities.Develop a comprehensive business case and clearly articulate the value of any proposed change. Use data and strategic insights to back up your vision.Encourage initiatives that push the boundaries of traditional business models. Be open to radical ideas that might initially seem counterintuitive.Work with external consultants or brand strategists to gain fresh perspectives and objective insights that can help make a compelling argument for change.Understand that markets and team dynamics evolve. Be flexible and willing to modify strategies as necessary to stay aligned with market demands and internal goals.Support your team's development through mentoring, training, and continuous learning opportunities. Empower senior-level employees and keep them engaged with challenging projects.Publicize your successes both internally and externally. Acknowledge the hard work and dedication of your team to boost morale and attract new talent.Quote of the Show: “I've been down many roads in my career. I'm attracted to things that keep me curious and keep me excited and keep me feeling like I'm on an adventure.” - Mary Alice PalmerLinks:LinkedIn: https://www.linkedin.com/in/mary-alice-palmer-48897462/Instagram: https://www.instagram.com/roaminteriordesign/ Website: https://www.roaminteriordesign.com/ Shout Outs:Baha Mar https://bahamar.com/ Marriott https://www.marriott.com/default.mi HKS https://www.hksinc.com/ Murphy Cramer https://www.mcdesign.com/ Simeone Deary https://simeonedeary.com/ WATG https://www.watg.com/ Ritz Carlton https://www.ritzcarlton.com/ Mandarin Oriental https://www.mandarinoriental.com/en/ Six Senses https://www.sixsenses.com/en/ Accor https://all.accor.com/a/en.html Hilton https://www.hilton.com/en/ Waldorf Astoria https://thewaldorfus.com/ Dan Noble https://www.linkedin.com/in/dan-noble-8a2989b/ Kirk Teske https://www.linkedin.com/in/kirkteske/ Revit https://www.autodesk.com/products/revit/architecture Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

In 2022, Portland residents voted to drastically change the city’s form of government. That includes using ranked choice voting to expand the city council from five seats to 12. Another change is the creation of four geographic districts, with voters in each district electing three candidates to represent them on the new council. District 2 covers most of North and Northeast Portland, including neighborhoods such as Irvington, St. John’s, Kenton and Cully. On Oct. 17, “Think Out Loud” convened a District 2 candidates forum at Oakshire Beer Hall. Candidates were invited to participate based on the number of individual donors that contributed to their campaign. They include: Marnie Glickman, Mariah Hudson, Sameer Kanal, Debbie Kitchin, Mike Marshall, Tiffani Penson, Elana Pirtle-Guiney, Dan Ryan, Jonathan Tasini, Nat West and Nabil Zaghloul. 

Dan welcomes Paul McElroy, Executive Vice President of Design and Construction at Lucid, Highgate's in-house design studio, onto today's episode where they dive into the transformative power of sustainability within the hospitality industry. Paul emphasizes the critical role of small changes and conversations, the significance of detailed project management, and the impactful lessons learned from challenging construction projects. The conversation conveys how vulnerability and resilience shape professional approaches and industry-wide improvements. The duo also explores how pioneering figures and companies are integrating sustainable practices, stressing the necessity of these efforts to become standard operations due to regulatory and market pressures. Takeaways: Embedding sustainability into projects from the kickoff meeting ensures that objectives are clear and incorporated into the workflow from the beginning.Integrate sustainability metrics and waste management plans into RFP processes to ensure accountability and commitment from contractors and vendors from the start.Show up with authenticity and vulnerability. This approach breaks down barriers and builds stronger, more genuine relationships with peers and partners.Set clear, audacious goals and communicate the “why” behind initiatives. This helps to align and motivate teams around shared objectives.Work collaboratively with contractors and vendors, bringing them on the journey rather than dictating from above. Understanding their challenges and working together to solve them can result in more sustainable and feasible solutions.Recognize and utilize the power of collective effort. Mobilize your organization and partners to join in the sustainable mission, thereby amplifying the impact.Be open to changing course based on what you learn along the way. Healthy friction and iterative improvements can lead to significant advances in sustainability practices.Quote of the Show:“It's very important that a hotel exhibits extreme hospitality to their guests, but I think hospitality extends way beyond the four walls of a hotel.” - Paul McElroyLinks:LinkedIn: https://www.linkedin.com/in/paul-mcelroy-3387954a/ Website: https://www.luciddevelopmentgroup.com/ Website: https://www.highgate.com/ Shout Outs:So and So Bar https://www.soandsosbar.com/ MindClick https://www.mindclick.com/ Hilton Hawaiian Village https://www.hilton.com/en/hotels/hnlhvhh-hilton-hawaiian-village-waikiki-beach-resort/ Alohi Lani https://www.alohilaniresort.com/ BDNY https://bdny.com/ Hyatt Regency San Francisco https://www.hyatt.com/hyatt-regency/en-US/sfors-hyatt-regency-san-francisco Kara Swisher https://www.linkedin.com/in/kara-swisher-b7213/ US Green Building Council https://www.usgbc.org/ Hotel Marcel https://www.hotelmarcel.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Feel that rumbling and rolling, as Sinister Six continues with a Jurassic journey. When all you have is a quickly written script, a dream and an animatronic T- Rex you have to make a movie. Tammy and the T-Rex (1994) gives us a romance for the ages, starring Denise Richards and Paul Walker in their film debuts. With crazy bullies, a mad scientist, big jungle cats, and plenty of gore, will this one finally provide the extinction of Dan Ryan? All Jonathan can do is promise this film will be Dino-myte!!! Dan why are you giving me that look? Podbean/iTunes/Stitcher/Spotify Follow us on Instagram:@animewasnotamistakepodcast Or on Facebook:@animewasnotamistakepod Music Provided by: "Danse Macabre" Saint-Saëns - Rock/Metal Version Cover – EXMORTUS TV “Live and Learn” – Crush 40 - Main Theme of Sonic: Adventure 2 “Chromaggia” – Repo! The Genetic Opera: Original Motion Picture Soundtrack

In this episode, Dan Ryan interviews Sonja Haviland and Haley Mistler, Co-Founders of Superette Studio. They discuss their six-year journey in the hospitality design industry, highlighting key projects such as the Napa Valley Lodge and The Lodge at Bodega Bay, the latter of which was awarded Condé Nast Traveler's Reader's Choice - Best Hotel in the World. The duo shares insights on entrepreneurship, their definition of hospitality as the art of making people feel like they belong, and the importance of creative networks. They also touch upon the significance of trust and communication in their partnership, showcasing their nimble and hands-on approach to design and project management. This episode provides valuable guidance for budding entrepreneurs in the design world, emphasizing the synergy between branding and interiors in creating welcoming experiences.Takeaways: Engage in spaces where you can have unexpected collisions with other professionals, such as creative hubs or co-working spaces.Consider working with a career or business coach to help navigate difficult conversations and improve teamwork.Perform a vibe check, financial check, and gut check before engaging with new clients. Remember that maintaining a comfortable and positive relationship with clients is crucial.When working on projects, think about the small details that enhance user experience, such as intuitive layout, placement of switches, and durability of materials.Continuously learn and embrace new roles and responsibilities within your business as it grows.Produce and showcase the type of work you want to attract; what you do now is what you will continue to bring in for work.Starting small can be advantageous. Focus on your strengths and expertise before scaling.Quote of the Show: “So much of being successful and being able to grow and learn and evolve is surrounding yourself with people who are in a similar position.” - Haley MistlerLinks:Sonja's LinkedIn: https://www.linkedin.com/in/sonja-haviland-8602091/ Haley's LinkedIn: https://www.linkedin.com/in/haley-mistler-2387735/ Website: https://superettestudio.com/ Shout Outs:Napa Valley Lodge https://www.napavalleylodge.com/ The Langham https://www.langhamhotels.com/en/ Monterey Plaza Hotel https://montereyplazahotel.com/ The Lodge at Bodega Bay https://www.lodgeatbodegabay.com/ Lafayette Park Hotel https://www.lafayetteparkhotel.com/ Condé Nast https://www.condenast.com/ WeWork https://www.wework.com/ Lawrence McRae https://www.lawrencemcrae.com/ Jill Rosenwald https://www.jillrosenwald.com/ BookBub https://www.bookbub.com/ RISD https://www.risd.edu/ Brown University https://www.brown.edu/ Small Giants https://www.amazon.com/Small-Giants-Companies-Instead-10th-Anniversary/dp/014310960X/ref=sr_1_1?adgrpid=1333708168067507&dib=eyJ2IjoiMSJ9.QQYhvAjDoMxUtejBDi74ZgZCH5cCddPrse-p6MxQ-hqC5_axJ2H9nlq6hPjcja6LVUytkFP3aWaF-bBCfd7T3SVRifSgip5eh846NLy6cj8630nsW73gLX7LdBeMbyogFWBesgjGNJo5QgTAJ5rvSxK8Kn-8cCPfpJitzMe2HXs6Y5bgB6Ii3j6ZtrILYDNd4kHI3vLuFYNtUm6Z7BskXMpBHxjxxgf6SH2M3YjXYv0.S9dCyXXwVkxnVlvWE9EASQT8x8hp-YMYvwIdKr6-9Dc&dib_tag=se&hvadid=83356831320179&hvbmt=be&hvdev=c&hvlocphy=104857&hvnetw=o&hvqmt=e&hvtargid=kwd-83357101759371%3Aloc-190&hydadcr=24658_10677455&keywords=small+giants+book&msclkid=16538efc73151ef79412e9f124571198&qid=1728927559&sr=8-1 Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Dan Ryan has been a Portland City Commissioner since 2020, where he pioneered the city's Safe Rest Villages to get homeless people off of the streets of Portland. His home was vandalized more than 7 times after he refused to defund the police. He is HIV-positive and in recovery from active addiction. Dan's spouse is gender fluid and a first generation Mexican American. Dan's priorities are public safety and homelessness. His endorsements include the Northwest Oregon Labor Council (AFL-CIO), AFSCME, the Portland Firefighters, and the Portland Police.https://www.danryanforportland.comhttps://www.portland.gov/ryanhttps://www.instagram.com/commissionerdanryan?igsh=eDhzbmM3Ynd6Z3Vjhttps://www.instagram.com/danryanforpdx?igsh=MWVwYmV5YXFmeDU3bA==https://www.wweek.com/news/courts/2020/11/06/portland-protesters-vandalized-commissioner-dan-ryans-house-after-he-voted-against-an-18-million-cut-to-the-police-budget/https://www.portlandmercury.com/news/2024/09/06/47392396/after-years-of-grant-discordance-portland-adopts-centralized-policy-for-doling-out-funds

In this episode, Dan Ryan discusses the evolution and trends in the hospitality industry with  Scott Williams, Chief Development and Brand Officer at Main Street Hospitality. With 20 years of experience, Scott shares his journey from ballet to media to pivotal roles in hospitality giants like Starwood and Morgan's Hotel Group. He emphasizes creating memorable experiences and balancing cool, boutique aesthetics with authentic hospitality. Throughout the conversation, the two explore how independent hotels are revolutionizing the hospitality space by offering unique, local experiences and the potential growth of these establishments post-pandemic. Scott highlights how Main Street Hospitality aligns with local cultures to deliver authentic experiences. They also touch on the rise of member clubs and the importance of the Independent Lodging Congress (ILC) in fostering innovation and connection in the industry.Takeaways: Understand and communicate the deeper purpose behind your work, not just what you do. This resonates with clients and creates a strong emotional connection.Develop spaces that continuously engage and interest clients. Invest in unique and unexpected elements that align with your brand's identity to keep your offerings fresh and appealing.Tap into local culture and authentic experiences to create unique and memorable moments for your clients. Align your brand with local institutions and events to enhance authenticity.Prioritize experiential elements in your offerings. Think beyond the product or service and focus on creating an immersive and engaging experience.Allow for a degree of improvisation and flexibility in your service delivery. Being able to accommodate and adapt to unique client needs in real time can enhance satisfaction and loyalty.Consider customer needs and pain points when designing products or services. Focus on essential elements that can significantly impact the client experience, such as comfort and ease of use.If scaling up, ensure that the core values and unique selling points that made your brand successful are retained. Avoid becoming "too cool" or detached from the original vision.Quote of the Show: “There is this common shared sensibility and that sharing goes a long way in hospitality when you share it with the world.” - Scott WilliamsLinks:LinkedIn: https://www.linkedin.com/in/scottswilliams/ Website: https://www.scottswilliams.com/ Shout Outs:Starwood https://www.starwoodcapital.com/ Morgan's Hotels https://www.sbe.com/ Independent Lodging Conference https://ilcongress.com/ Highline Hotel https://thehighlinehotel.com/ Schrager Hotels https://www.ianschragercompany.com/ Canyon Ranch https://www.canyonranch.com/ Lockheed Martin https://www.lockheedmartin.com/ Horst Schulze https://horstschulze.com/ Ritz Carlton https://www.ritzcarlton.com/ Red Lion Inn https://www.redlioninn.com/ Natalia Miyar https://www.linkedin.com/in/natalia-miyar-971b0559/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

In this episode, we explore the essence and impact of hospitality in various contexts. Dan interviews Marion Emmanuelle Bullôt, the Managing Partner of AvroKO Hospitality Group. The conversation dives into Marion's career journey, starting from her early days in France, her influential experience with Gordon Ramsay, to her current role where she oversees strategy and concept development at AvroKO. Marion provides insights into how hospitality can transform spaces, enhance business strategies, and create meaningful experiences. The episode also highlights AvroKO's global projects, the importance of understanding market constraints, and the evolving nature of hospitality in enhancing guest experiences and business success.Takeaways: When expanding or starting new ventures in different regions, understanding the local context and customer needs is crucial. Leaders should have a clear understanding of the financial realities of their business, such as the P&L of restaurants or the budget constraints for food and beverage in specific projects.Encourage and value diverse experiences within your teams to innovate and solve complex problems.Building trust with clients through transparent communication and demonstrating expertise can help in securing buy-in for ambitious projects. Focus on ensuring clients understand both the vision and the practical steps.Think about how every touchpoint, from design to customer interaction, contributes to the overall experience and brand perception.Be prepared to adapt and evolve with changing market conditions. Whether it's incorporating new technology or rethinking strategies post-pandemic, leaders must remain flexible and open to change.Effective F&B strategies can significantly contribute to the revenue of hotels and other establishments. Consider investing in high-quality F&B offerings and understand the unique value it can bring to your business.Quote of the Show:“I have lots of early childhood memories that tie into hospitality and I just love that it comes with me through my day-to-day, through my work, and through everything I do.” - Marion Emmanuelle BullôtLinks:LinkedIn: https://www.linkedin.com/in/marion-emmanuelle-bull%C3%B4t-4105363a/ Website: https://www.avroko.com/ Shout Outs:Gordon Ramsay https://www.gordonramsay.com/ Marco Pierre White https://www.marcopierrewhite.co/ Marriott https://www.marriott.com/default.mi Four Seasons https://www.fourseasons.com/ Michelin https://guide.michelin.com/en Hoxton Chicago https://thehoxton.com/chicago/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Today's episode provides listeners access to a session from Hospitality Sustainable Design Collaborative that Dan Ryan recently got to speak during. The webinar emphasizes the importance of sustainability in the hospitality industry. Collaborating with Marriott, Hilton, Hyatt, and Highgate Hotels, the initiative aims to educate industry professionals on climate health, equity, and carbon footprint reduction. The session highlights the significant environmental impact of packaging and showcases how companies like Berman Falk are innovating by using recyclable materials, reducing waste, and lowering carbon emissions. The broader discussion includes the financial and operational impacts of climate change, the role of sustainable practices in mitigating these effects, and how industry players can contribute to long-term environmental and economic resilience.Takeaways: Focus on initiatives that make travelers feel cared for while incorporating sustainability into your operations. This shows your commitment to both hospitality and environmental stewardship.Partner with major brands and contribute to educational programs that train your staff on climate health and equity.Implement tools like MindClick to simplify sustainability assessment. Evaluate products based on their entire life cycle and use this intelligence to make more sustainable choices in design and purchasing.Recognize and support leaders within your organization and industry who champion sustainability, such as those leading efforts in major hotel chains. Share their successes and innovations to inspire others.Establish clear metrics to measure the impact of your sustainability programs. Track engagement and success rates from educational initiatives and incorporate these learnings into your strategic planning.Break down complex sustainability information into manageable insights for your team. Use simplified frameworks and tools to make sustainability a more approachable and executable component of your operations.Transition to more sustainable packaging options, such as honeycomb cardboard, to reduce waste and carbon emissions. Clearly communicate these changes to all stakeholders involved in production and logistics.Quote of the Show: “Every hotel provides an experience for our guests and the ability to not only tell a story through design but tell a story that has a purpose and intention with respect to addressing the challenges that we all face with climate change.” - JoAnna AbramsLinks:LinkedIn: https://www.linkedin.com/company/mindclickinc/ LinkedIn: https://www.linkedin.com/in/joannaabrams/ Website: https://www.mindclick.com/ Shout Outs:MindClick https://www.mindclick.com/ Marriott https://www.marriott.com/default.mi Hilton https://www.hilton.com/en/brands/hilton-hotels/ Hyatt https://www.hyatt.com/ Highgate https://www.highgate.com/ BermanFalk https://www.bermanfalk.com/ PI FineArt https://pifineart.com/ Moore & Giles https://mooreandgiles.com/ Conde Nast Traveler Magazine https://www.cntraveler.com/ Sonesta https://www.sonesta.com/ IHG https://www.ihg.com/hotels/us/en/reservation Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

In this episode of Defining Hospitality, Dan interviews Alessia Genova, a noted interior design expert in the hospitality industry. Alessia shares her inspiring journey from starting as an intern at Tihany Design to becoming the company's principal and managing partner. With over 15 years of experience, Alessia discusses her passion for hospitality design, the importance of relationships and reputation, and the challenges and triumphs she encountered when taking over the company. The conversation offers valuable insights into maintaining high-quality standards, navigating career transitions, and balancing innovation with tradition in the design industry. She is an inspiration to hospitality professionals everywhere, you don't want to miss this episode!Takeaways: Identifying and communicating the mission behind what you do can energize and drive you and your team. In hospitality, for example, the goal might be to make people feel cared for during their journeys.Building strong, lasting relationships within your industry—whether with clients, colleagues, or vendors—can be a foundation for long-term success.Nurturing your team members and providing mentorship can foster a strong, supportive working environment. Encourage personal and professional growth through guidance and sharing knowledge.For firms with a rich legacy, it's essential to balance the respect for past accomplishments with the drive to innovate and explore new paths.The COVID-19 pandemic was described as a non-linear challenge, indicating the importance of adaptability. Leaders must stay flexible and manage unforeseen changes effectively.Focus on the quality of work and craftsmanship, from design to execution. Detailed project planning and immaculate attention to detail can set you apart.Quote of the Show: “Eventually you grow and you understand that having an understanding of these spaces will help you also design them in a certain way.” - Alessia GenovaLinks:LinkedIn: https://www.linkedin.com/in/alessia-genova-a28b742a/ Website: https://tihanydesign.com/Shout Outs:The Breakers https://www.thebreakers.com/ Beverly Hills Hotel https://www.dorchestercollection.com/los-angeles/the-beverly-hills-hotel Hilton https://www.hilton.com/en/brands/hilton-hotels/ Heart of House https://www.heartofthehouse.com/ Amber Hotel https://www.hotelamber.com/ Mandarin Hong Kong https://www.mandarinoriental.com/en/hong-kong/victoria-harbour Richard Serra https://gagosian.com/artists/richard-serra/ Le Cirque https://lecirque.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Today, host Dan Ryan speaks with Natalia Miyar, an experienced architect and designer with a global footprint and the Founder of Natalia Miyar Atelier. Natalia shares her journey from studying art history to establishing a successful design studio focusing on both high-end residential and hospitality projects. They discuss her design philosophy, the importance of making spaces comfortable and unique, and her transition into the hospitality sector, which includes projects in London and Mexico. Natalia also elaborates on her commitment to mentoring young talent and her aspirations for creating a lifestyle brand in the future. The conversation highlights the blend of practicality and creativity that is essential in design, and the significance of being open to new experiences and opportunities.Takeaways: Be open to unexpected paths and seize opportunities that may not have been part of the initial plan. This flexibility can lead to exciting new ventures and growth.Working with a business coach or mentor can provide valuable insights, accountability, and support. This kind of guidance is especially crucial for entrepreneurial growth and overcoming challenges.Diversity in your team can drive creativity and innovation.It's vital to merge creative vision with practical execution. Understanding the balance between artistic freedom and the responsibilities of design ensures projects are both beautiful and functional.Leaders should encourage a culture of continuous learning within their organizations. This includes structured mentoring and internship programs to foster growth and development.Foster an environment where team members feel comfortable expressing their ideas and creativity, even if it pushes the boundaries of the project's original vision.Being adaptable and willing to change direction when presented with new opportunities or challenges is a valuable trait for leaders.Quote of the Show:“I think any entrepreneur will tell you the hardest thing is finding the right people to go on that journey with you.” - Natalia MiyarLinks:Instagram: https://www.instagram.com/nataliamiyar/?hl=en LinkedIn: https://www.linkedin.com/in/natalia-miyar-971b0559/ Website: https://www.nataliamiyar.com/ Shout Outs:Olivia Vanderhagen https://www.linkedin.com/in/olivia-nathalie-johanna-van-der-hagen-9713b0233/ The 22 https://www.thetwentytwo.com/ Ceramica Suro https://www.instagram.com/ceramicasuro/?hl=en Oswald's https://www.oswaldsclub.com/ Hartford Street https://www.5hertfordstreet.com/s/ Maison Estelle https://maisonestelle.com/ Aisli Westerdijk https://www.linkedin.com/in/aisling-westerdijk-53b4436/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

In this episode, Dan sits down in person with Foreman Rogers, Principal at Blur Workshop, to discuss his career in hospitality design and the firm's recent milestone of celebrating their 10th anniversary! Foreman shares insights on the founding of Blur Workshop, the significance of blurring the lines between architecture and interiors, and the importance of empathy and listening in their design process. He also highlights the firm's collaborative culture, high retention rate, and the wide spectrum of projects they handle, from boutique hotels to large convention centers. Join us as we explore Foreman's reflections on the last decade, his excitement for the future, and the values that drive Blur Workshop's unique approach to design.Takeaways: Create a workplace culture that aligns with a larger mission, such as caring for people or creating meaningful experiences. This can elevate the sense of purpose and motivation among employees.Promote an environment where employees feel comfortable sharing ideas, asking questions, and providing feedback. Emphasize that there are no bad questions or ideas to foster innovation and collaboration.Develop active listening skills and emphasize their importance across all levels of the organization.Acknowledge the emotional aspects of work, especially in industries focused on hospitality and customer experience. Support your team in creating emotional connections through their work by understanding and empathizing with client and customer needs.Cultivate a humble work environment where egos are checked at the door. Ensure that the focus remains on collective success rather than individual accolades.While fostering a collaborative environment, ensure processes are in place to maintain efficiency and meet deadlines.Quote of the Show: “The hospitality, it's in our blood I think.” - Foreman RogersLinks:LinkedIn: https://www.linkedin.com/in/foreman-a-rogers-iii-56001b2a/ Instagram: https://www.instagram.com/blurworkshop/ Website: https://www.blurworkshop.com/ Shout Outs:Liz Neiswander https://www.linkedin.com/in/liz-neiswander-36477112/ Scott Morris https://www.linkedin.com/in/scott-morris-27a555/ Ryman Hospitality https://www.rymanhp.com/ Marriott https://www.marriott.com/ DC Convention Center https://eventsdc.com/venue/walter-e-washington-convention-center Columbus Crew Soccer Stadium https://www.columbuscrew.com/stadium/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Beware Anime Was (Not) A Mistake fans, a fully evolved Neopets dragon lurks within this episode. As we continue our long-lived trek with Frieren: Beyond Journey's End, we can learn what happens when a singular Dan Ryan is exposed to a party of Jonathans.  With a whole past behind her Frieren is beginning to learn, experience, and recall how her past party might influence her experience lugging a couple of teens around the world. Angst isnt all its cracked up to be and when some demons are thrown into the mix, magic might be the only way to solve some sort of problems. Also, its someone's birthday and what better way to celebrate than with a Jumbo Berry Surprise? Weebs and Wyrms? Eventually I will get it, I swear... Rate, Review, Subscribe, and Listen to Us on Podbean/iTunes/Stitcher/Spotify Follow us on Instagram:@animewasnotamistakepodcast Or on Facebook:@animewasnotamistakepod Music Provided: “Sis Puella Magica!” – Yuki Kajiura – Aniplex – Puella Magi Madoka Magica - Puella Magi Madoka Magica Music Collection - 2011 “Zoltraak” – Evan Call feat Alina Lesnik – Frieren: Beyond Journey's End - 2023 “Dungeon Meshi Main Theme” – Yasunori Mitsuda feat. Lauren McGlynn [ANÚNA] – Delicious in Dungeon/Dungeon Meshi - 2024

In this episode, Dan Ryan interviews Amy Michaelson Kelly, a former litigator turned hotel developer and Principal of Hatteras Sky. Amy shares her path from practicing law to creating unique hospitality experiences in Asheville, North Carolina. She's developed the Radical and Zelda Dearest hotels, both providing unique hotel experiences. Amy discusses the importance of community involvement, storytelling in hotel branding, and balancing compliance with creativity. She also talks about her firm's upcoming project, the Asher Adams Hotel in Salt Lake City, Utah. Throughout the conversation, Amy highlights the value of intentionality in independent hotels, the significance of making guests feel celebrated, and the influence of her legal background on her hospitality ventures.Takeaways: Storytelling can differentiate a business and create unique connections with clients, especially in the hospitality industry, where narratives can enhance the guest experience significantly.True hospitality goes beyond mere accommodation; it involves making people feel truly welcome and cared for, often through personal touches and attention to detail.Leaders should not be afraid to take risks and venture into creative territories.Successful leadership often involves balancing rigorous compliance and technical demands with creative freedom. This ensures both operational excellence and innovative guest experiences.Building and maintaining good relationships with local communities and stakeholders is crucial. Engaging with and listening to community members can lead to more sustainable and accepted development projects.Flexibility is essential in adapting to new market demands and trends, such as the shift from traditional office spaces to more dynamic living and working environments.Commit to continuous learning and personal growth. Leaders should seek opportunities to expand their knowledge and skills.Quote of the Show: “I love to be underestimated. It's my favorite thing.” - Amy Michaelson KellyLinks:Twitter: https://twitter.com/hatterassky/status/1227625664775380992LinkedIn: https://www.linkedin.com/in/amy-michaelson-kelly-a547a717/ Website: https://hatterassky.com/ Shout Outs:ILC CONFAB https://ilcongress.com/ F Scott and Zelda Fitzgerald https://www.scottandzelda.com/scott-zelda/ Marriott https://www.marriott.com/default.mi Driftwood Hospitality https://www.driftwoodhospitality.com/ Davidson Hospitality https://www.davidsonhospitality.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Today, Dan finally gets to sit down and talk with Malcolm Berg, who is not only a designer, but an entrepreneur who founded Edge of Architecture. He is all about pushing the boundaries and innovating to the next degree. Malcolm provides his insights on hospitality and how important it is to bring empathy and human connection to the forefront of design and architecture. The conversation also delves into the significance of gratitude, the role of mentorship at EOA, and the enduring philosophy of reflecting values and unity in their projects. Listen along to hear Malcolm and Dan's conversation!Takeaways: Cultivate empathy within your team and client relationships. Understanding and responding to people's needs and emotions is crucial for creating meaningful work and strong bonds.Strive beyond good enough. Aim for spectacular and aim to create experiences and designs that evoke strong, positive reactions.Hire people for their enthusiasm, work ethic, and potential rather than just their current skills or experience. Develop a culture of mentorship to nurture growth from within.Work with stakeholders, including clients and team members, who share similar values and vision. Avoid relationships that are purely transactional or financially driven.Emphasize continuous learning and innovation. Do not settle into a routine; constantly push the boundaries to stay ahead in a world that is rapidly changing.Develop a strong, cohesive concept as the foundation for all your design elements. This helps maintain a consistent narrative and creates a more immersive experience.Quote of the Show:“It's how you behave in the trenches that kind of makes you who you are. Things are going to go sideways, shit happens. It's how you fix it that counts.” - Malcolm BergLinks:Twitter: https://twitter.com/eoagroup?lang=enLinkedIn: https://www.linkedin.com/in/malcolm-berg-75b46910/ Website: https://eoagroup.com/ Shout Outs:IIDA https://iida.org/Gold Key https://www.goldkeyphr.com/ Curio by Hilton https://www.hilton.com/en/brands/curio-collection/ Andaz Miami https://www.hyatt.com/andaz/miaob-andaz-miami-beachMario Andretti https://www.instagram.com/andrettimario/?hl=en Travel by Design by Marriott https://traveler.marriott.com/travel-by-design/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

In today's episode, Dan sits down to talk with a fiery design duo who have overcome new business challenges and thrived in the interior design industry. They are the co-founders and current partners of Watts & Dray: Vanessa Watts and Erika Dray. The two provide insights into their journey from creative director and fashion designer into partners who built a company from scratch. Take a listen and hear their story, as well as some valuable insights!Takeaways: The importance of genuine human connection and attentiveness in hospitality can't be overstated. Leaders should foster an environment where team members feel genuinely cared for and where they, in turn, extend that care to clients and colleagues alike.Hospitality is not just for the elite but should be extended to everyone, regardless of their background or status. This inclusive approach can help create a more welcoming and supportive team culture.Starting and running a business often involves numerous setbacks. Leaders should be prepared to navigate these challenges with resilience and adaptability, learning from mistakes and constantly iterating on their approach.While passion and spontaneity are crucial, having a well-thought-out plan and understanding business dynamics like cash flow and client acquisition can significantly impact success.Allow room for wild and innovative ideas, and don't be afraid to pursue unconventional projects. Building a business with a partner involves clear communication, respect, and a shared vision.Don't wait for the perfect moment or perfect plan to start. Begin your entrepreneurial journey with the understanding that learning and adjustments are part of the process.Quote of the Show:“At that point in my career, I had never designed anything on my own. It had always been through a studio, for studio clients, and no one had ever asked me to design anything on my own, but I have some pretty wild ideas about what I think the world should look like.” - Vanessa WattsLinks:LinkedIn: https://www.linkedin.com/in/vanessa-watts-nyc/LinkedIn: https://www.linkedin.com/in/erika-dray-6356897/ Website: https://www.watts-dray.com/ Shout Outs:12:55 - Mike Suomi https://www.linkedin.com/in/mikesuomi/ https://suomidesignworks.com/ 34:45 - Fallin' and Flyin' Jeff Bridges https://www.youtube.com/watch?v=LTYyS8bxV78 37:35 - The Luxor Hotel https://luxor.mgmresorts.com/en.html 40:04 - The Cosmopolitan https://www.cosmopolitanlasvegas.com/?utm_source=google&utm_medium=search&utm_campaign=mgm_corporate_performance_brand_2024&gad_source=1&gclid=CjwKCAjwqf20BhBwEiwAt7dtdQ6OeEWYeaqbIeqgrtKGGEJy-0y8zcmX8OQvbZP5OgUPFXtmzNndaxoC9bUQAvD_BwE Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/id1573596386?i=1000663163850Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

This week, Dan Ryan sits down to talk about the INDIEConFab, a conference he attended and emceed earlier this week. He recaps on the two days he spent there and provides insights on what he thought about it (spoiler: he loved it) and summarizes the different segments he got the opportunity to emcee for! Listen to hear about Dan's experience at the INDIEConFab!Takeaways: Mentorship can be both formal and informal but should focus on genuine curiosity and openness.Mentors should be prepared to guide mentees even if it means encouraging them to explore opportunities outside the current organization.Beyond traditional metrics like growth and revenue, success includes the quality of relationships built, the impact made on others, and the experiences created.There is a shift from "outdoor leisure" to "experiential hospitality," indicating a broader scope of creating immersive and engaging customer experiences.Authenticity in development (not "faking the funk") leads to better financial performance and genuine neighborhood integration.Quote of the Show:“I think in all of our careers, it was, growth, revenue, profit, whatever other KPIs you could think of that are these metrics of what makes a business successful. But I think we all came to this really cool realization that it's also about relationships.” - Dan RyanLinks:LinkedIn: https://www.linkedin.com/in/thedailydanryan/ Website: https://www.ninesixseven.com/ Shout Outs:0:33 - Independent Lodging Congress https://ilcongress.com/event/asheville/1:01 - The Radical Hotel https://www.theradicalavl.com/?gad_source=1&gclid=CjwKCAjwnei0BhB-EiwAA2xuBj5YmupfziyOY6mzGki32JqPJedBpEc4pCtQ_dJ4oGEPJbHABkDHDRoCjUAQAvD_BwE 1:06 - Mike Suomi https://www.linkedin.com/in/mikesuomi/3:02 - Wrong Way River Lodge & Cabins https://www.wrongwaycampground.com/ 4:10 - Plēb Urban Winery https://www.pleburbanwinery.com/ 6:43 - Radical Innovation Tour https://www.radicalinnovation.io/ 7:03 - Briggette Harenda https://www.linkedin.com/in/brigetteharenda/7:08 - Rob Blood https://www.linkedin.com/in/robert-blood-13b53452/7:13 - Jennifer Krapp https://www.linkedin.com/in/jenniferkrapp247/ 8:15 - Greg Smith https://www.linkedin.com/in/greg-smith-6093455/8:18 - Ralph Mahana https://www.linkedin.com/in/ralph-mahana-17984517/ 8:34 - Lesly Anderson https://www.linkedin.com/in/lesley-anderson-596794a0/10:00 - Kimberly McGlonn https://www.linkedin.com/in/kimberly-mcglonn-ph-d-4798b0134/ 10:15 - Deiter Rams https://www.vitsoe.com/us/about/good-design11:19 - Emily Isenberg https://www.linkedin.com/in/emilyisenbergprojects/11:36 - Shawn Chopra https://www.linkedin.com/in/shawn-chopra-bb3b19102/11:38 - Carolyn Schneider https://www.linkedin.com/in/carolyn-schneider-7aab928/13:05 - Alexis Lanman https://www.linkedin.com/in/alexis-lanman-b0b39487/ 13:07 - Daniel Del Olmo https://www.linkedin.com/in/alexis-lanman-b0b39487/ 15:32 - Sheena Brittingham https://www.linkedin.com/in/sheena-brittingham-7744a912/15:36 - David Better https://www.linkedin.com/in/davidbetter/15:39 - Chris Osaka https://www.linkedin.com/in/chrisosaka/15:51 - Laron Turley https://www.linkedin.com/in/laronturley/18:24 - Andrew Benioff https://www.linkedin.com/in/llenrockgroupbenioff/ 18:33 - Meg Gutowski https://www.linkedin.com/in/llenrockgroupbenioff/ 18:34 - Shannon Barnett https://www.linkedin.com/in/shannon-barnett-033977160/Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/YouTube: https://www.youtube.com/@defininghospitality 

One final time, for now, Anime (Was) Not A Mistake delves into Made in Abyss. On this episode we finish our stay in the City of the Scorching Sun and Dan Ryan nervously worries who will live and who will die. Will out main trio of Riko, Reg, and Nanachi survive this savage onslaught released on the village of Iruburu? What is you vaule? And how would seek revenge on this Muppet style cast. Clutch close the things you hold dear and pray that our past sins wont affect our lively future. See you there anime stans. Majiikaja Digivolve to... Rate, Review, Subscribe, and Listen to Us on Podbean/iTunes/Stitcher/Spotify Follow us on Instagram:@animewasnotamistakepodcast Or on Facebook:@animewasnotamistakepod Music Provided: “Big-O! Show Must Go On” - Rui Nagai - Big O OST - 2007 “The First Layer”- Kevin Penkin – Made in Abyss OST- 2017 “Hold the Girl Instrumental” – Rina Sawayama – Hold the Girl - 2022

Hospitality is about intuition and reading the customer. Are you doing too much, or are you not doing enough for them? The guest on this episode has left an impact on leading luxury lifestyle brands in hospitality, food and beverage, design, and wellness over the course of his 30-year career. Please welcome the Vice President of Food and Beverage Concept and Brand Development at the Four Seasons Hotels and Resorts, Michael Doneff.Michaell joins Dan Ryan as they discuss the significance of a unique dining experience. Michael shares the power of storytelling in brand development, the importance of company culture, and offers advice for aspiring professionals in the hospitality industry.Takeaways: Customers want to come into an environment where they feel understood, appreciated, and heard. Your job is to create an experience that exceeds their expectations.For early-stage brands, everything boils down to storytelling, and you get to see that story come to life from the name to the logo.If a brand is constructed correctly and thoughtfully, then it's usually meant to last. But it's only as good as its execution.A brand should check off all the boxes, even in the small areas of hospitality. Making sure that their employees are genuine, truly love what they do, and love taking care of their guests.An employee should have intuitive skills to know what the customer needs and if they could be doing more for them, but they should also know what the customer doesn't need and if they're doing too much.As a brand, you should strive to have your mission statement and values be true throughout every level of your company, and every team member should be living out these things.Don't be afraid to ask questions, push boundaries, and try things, but also don't be afraid to fail at them and find a new way of trying to do things.Quote of the Show:  “We're in a world where you can tell when things are scripted.” - Michael DoneffLinks:LinkedIn: https://www.linkedin.com/in/michaeldoneff/ Website: https://www.fourseasons.com/ Shout Outs:2:09 - Villa De Leon11:26 - Jean-Pierre Coffe16:28 - Danny Meyer: https://www.linkedin.com/in/dhmeyer/ 19:24 - SBE: https://www.sbe.com/ 19:34 - Canyon Ranch: https://www.canyonranch.com/ 19:29 - Viceroy Hotel Group: https://www.viceroyhotelsandresorts.com/ 20:28 - Michael Douglas20:39 - Susan Magrino Agency: https://www.magrinopr.com/ 21:57 - Jeffrey Bilhuber: https://www.jeffreybilhuberllc.com/ 22:09 - Richard Pandiscio25:08 - Island Outpost: https://www.islandoutpost.com/ 26:59 - W Hotels: https://w-hotels.marriott.com/ 27:09 - Barry Sternlicht: https://www.starwoodpropertytrust.com/team/ 27:10 - Rande Gerber27:21 - Ian Schrager37:55 -José Andrés Group: https://joseandres.com/ 38:42 - World Central Kitchen: https://wck.org/ 44:05 - Arnie Malham: https://www.linkedin.com/in/arniemalham/ 44:08 - Worth Doing Wrong: https://www.worthdoingwrong.com/ 50:11 - Marriott: https://www.marriott.com/ 50:12 - Accor: https://group.accor.com/en Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

Live At Pikedale! But Not Really. by Dan Ryan and Wil Neururer

This week I hung with Baltimore musicians Dan Ryan and Jon Birkholz for a great conversation to discuss the "Stranger Things Incident" that happened at Joe Squared, what it's like working in multiple projects, songwriting techniques, and a bunch more @johng.wav @danryanradiowaves @adjectiveanimal.music

Joining the show this week is a partner who enjoys helping people disrupt the hospitality space, and who has represented billions of dollars in acquisitions. Please welcome to the show, Partner and Co-Leader of the Hospitality Industry Team at Baker Hostetler, Jeff Diener!Jeff sits down with Dan Ryan to discuss the role of a partner in the hospitality industry. Jeff shares tips for partners who are looking to emulate his skills in the industry, the importance of spending time with your clients to learn about them, and what the future holds for property investments. Takeaways: At its core, hospitality is about providing someone with customized service. It involves creating the right combination of satisfaction, comfort, security and enthusiasm for each individual client. Understanding the value of relationships and collaboration in the hospitality industry can lead to more successful outcomes. Embracing a service-oriented mindset is crucial for anyone looking to thrive in the world of hospitality.When negotiating deals for smaller clients, you are typically negotiating on their behalf, whereas with large clients you are negotiating with them. Understanding what a brand cares about and how to get them on board are integral skills. One of the most important things you can do with your client is spend time with them in both formal and informal settings. As you spend time together, you better understand what matters to your clients, and can speed up further aspects of the project. Looking towards the future of deals that are yet to come, many owners are buying properties and wanting to make adjustments. When working with owners, understand the story they are trying to convey, to help them make the necessary changes. Investing in real estate requires a shift in mindset post-COVID, where traditional assets like offices and multifamily properties may not always guarantee returns. Diversifying across asset classes can be key to maximizing returns in the current market.Embrace market turbulence as an opportunity for growth and value creation when looking at properties. Stay informed, stay prepared, and capitalize on deals to thrive in a dynamic environment.Quote of the Show:“It's getting more and more involved in their business, and that's where the joy is.” - Jeff DienerLinks:LinkedIn: https://www.linkedin.com/in/jeff-diener-0132564/ Website: https://www.bakerlaw.com/ Shout Outs:3:38 - Cornell: https://www.cornell.edu/ 10:59 - W Union Square: https://www.marriott.com/en-us/hotels/nycnu-w-new-york-union-square/experiences/ 11:03 - Marriott: https://www.marriott.com/default.mi 13:11 - ULI European Hospitality Council: https://europe.uli.org/ 20:21 - Hilton: https://www.hilton.com/ 26:46 - Ohana Real Estate Investors: https://ohanare.com/ 26:55 - Peter Fischer: https://www.linkedin.com/in/peter-fischer-438ba97/ 30:42 - Chuck Feeney30:47 - Warren Buffett30:50 - Bill Gates30:53 - Duty Free Shopping: www.dfs.com 30:58 - Atlantic Philanthropies: https://www.atlanticphilanthropies.org/ 31:58 - Bob Goldman: https://www.linkedin.com/in/bob-goldman-13986812/ 33:03 - Homewood Ski Resort: https://www.skihomewood.com/ 35:02 - Apple: https://www.apple.com/ 35:23 - Tiffany's: https://www.tiffany.com/ 40:03 - ALIS: https://www.burba.com/ALIS 46:32 - The Peninsula Hotels: https://www.peninsula.com/en/default 55:32 - Adam Smith1:02:48 - BakerHostetler: https://www.bakerlaw.com 1:03:08 - Christie Pink: https://www.linkedin.com/in/cpink449/ 1:03:10 - Ritz Carlton: https://www.ritzcarlton.com/ 1:04:08 - Horst Schulze: https://www.linkedin.com/in/horstschulze/ 1:07:08 - Keith BrennanWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

When Dan Ryan looked around the creative industry, he saw a lot of people that looked like him… and he knew things needed to change. The industry needed more diverse voices and lived experiences. So he took a leap of faith and started a nonprofit, InspireMSP. InspireMSP exposes youth to a full range of creative careers, especially youth who otherwise wouldn't have access to opportunities to see the industry up close and personal. Today, Dan takes a generational view on the impact he can have in the world. And in this episode, he observes that his relationship with work changed over his lifetime. When he was a young, 20-something corporate professional, he was just fine having work be the driver in many areas of his life - learning, purpose, social relationships, etc. - needing less balance outside of work. But, over time, he changed. Now, even as a busy executive director, he prioritizes being present with his kids at home, recognizing the importance of how he shows up in AND outside of work. At the end of the day, whether as a dad or as a leader of a youth nonprofit, he measures his growth in terms of what he has done to impact the next generation of change-makers. Join us in this conversation for some next-level inspiration!Resources:Learn more at InspireMSP.orgFollow InspireMSP on Instagram: @Inspire_MSPConnect with Dan Ryan on LinkedIn Learn more: The Magic Relationship Ratio, According to Science | Gottman InstituteWhat Is Positive Self-Talk? | Positive PsychologyConnect with me:InstagramLinkedInYouTubeselfatwork.comProduced by NOVA Media

Our guest this week is a designer for whom discovery is at the heart of what she does. Her design skills have been featured on HGTV as the co-host of Aloha Homes, and her firm has won multiple awards, including two gold key awards. Joining the show is President and Creative Director of The Vanguard Theory, Michelle Jaime!Michelle joins host Dan Ryan to discuss Hawaii's unique culture in terms of hospitality. Michelle also shares her experiences as an entrepreneur, and dives into the need for authentic representation of Hawaiian culture in design.Takeaways: Hospitality in Hawaii is ingrained in the culture, where locals often adopt and warmly embrace visitors, sharing their traditions, food, and experiences. Genuine care and immersing guests are authentic aspects of life, both on a personal and industry level.Hawaiian firms often design Hawaiian projects, but rarely design mainland projects, hindering their recognition and opportunities outside of Hawaii. This disparity may be attributed to misconceptions about distance and cultural specificity.To gain recognition and attract profitable opportunities, it is important for small businesses to showcase their achievements. Building successful partnerships and establishing a strong reputation can lead to further growth beyond the local market.When working with clients, it's important to build strong relationships and understand their goals, budgets, and timelines. By designing around constraints and considering logistics, you create high-quality projects that meet expectations regardless of location.It is crucial for non-local design firms working on projects in Hawaii to be sensitive to the local culture and avoid appropriation. Engaging with local fabricators, artists, and designers is essential to ensure an authentic representation of the community.Being cautious about scaling and expanding too quickly is crucial, especially in areas where external factors can significantly impact businesses and lead to layoffs. Prioritizing sustainable growth can help prevent potential negative consequences.Many people face the challenge of lacking business guidance and mentorship, relying on failure to learn and overcome obstacles. Despite the absence of a mentor, the experience of navigating failures can drive personal growth and resilience.Quote of the Show:“If we don't engage the community, that's not really authentic.” - Michelle JaimeLinks:LinkedIn: https://www.linkedin.com/in/michelle-jaime-487a5b4/ Website: https://www.thevanguardtheory.com/ Shout Outs:1:05 - The Laylow: https://www.marriott.com/en-us/hotels/hnlak-the-laylow-autograph-collection/overview/ 4:26 - Philpotts Interiors: https://www.philpotts.net/ 4:28 - Jonathan Staub: https://www.linkedin.com/in/jonathan-staub-a8486914/?originalSubdomain=no 4:30 - Marion Philpotts-Miller: https://www.linkedin.com/in/marion-philpotts-miller-74127111/ 5:21 - Kelsey Grammer5:44 - Fraiser6:35 - Hirsch-Bedner: https://www.hba.com/ 7:37 - HGTV: https://www.hgtv.com/ 7:40 - David Jaime: https://www.linkedin.com/in/david-jaime-430a1480/ 9:13 - Shaleah Soliven: https://www.linkedin.com/in/shaleah-soliven-03191726/ 12:07 - Rockywold Deephaven: https://www.rdcsquam.com/ 18:12 - Gensler: https://www.gensler.com/ 19:37 - Independent Lodging Congress: https://ilcongress.com/ 19:38 - BDNY: https://bdny.com/ 19:40 - Hospitality Design: https://hospitalitydesign.com/ 19:48 - Gold Key Awards: https://goldkeyawards.com/ 20:29 - The Surfjack Hotel: https://surfjack.com/ 21:14 - Green Oak21:19 - Ben Rafter: https://www.linkedin.com/in/ben-rafter-623a702/ 21:26 - Erik Warner: https://www.linkedin.com/in/erik-warner-3139175/ 21:27 - Stephen Chen22:52 - Billy Madison22:56 - Adam Sandler28:08 - White Sands Hawaii: https://www.whitesandshotel.com/ 28:11 - Hotel Renew: https://hotelrenew.com/ 35:02 - Westin Maui: https://www.marriott.com/en-us/hotels/hnmwi-the-westin-maui-resort-and-spa-kaanapali/overview/ 35:32 - JMI Realty: https://www.jmirealty.com/ 38:06 - Small Giants: https://a.co/d/io2lBqt 39:57 - Coach Mackey42:02 - Susan Cain: https://susancain.net/ 42:04 - Quiet: https://a.co/d/38TjZQO Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419