Podcasts about chief customer officer cco

Brad Smith, CCXP, who brings his extensive experience from working with major companies like Symantec, Yahoo, and Sage. Mark and Brad delve into the future of customer experience (CX) management and explore a variety of valuable tools that can be applied to enhance CX. Brad shares actionable insights on hidden value, value realization versus value erosion, and introduces the concept of value mapping. He also discusses the importance of having a clear brand promise and how it plays a crucial role in delivering a cohesive customer experience. Key topics covered in this episode include: The importance of leveraging a comprehensive CX toolkit, including techniques like empathy maps, journey maps, and value mapping. A detailed discussion on identifying and unlocking hidden value within a company by examining areas with high customer traffic, and differentiating between value realization and value erosion. A fascinating case study on Brad's work with AARP, showcasing how to diagnose and rectify systemic issues that lead to customer churn and operational inefficiencies. The concept of value mapping, its significance, and how it helps in uncovering friction points in customer experiences. The critical role of brand promises and how they should guide every interaction to ensure consistency and memorability. Insights into the symbiotic relationship between marketing and CX in delivering on the brand promise. Meet Brad Brad has had the privilege of leading organizations in their customer-centric transformation at Symantec, Yahoo!, and Sage as their CCO/CMO. Across his 30+ years of leadership, Brad has led global support and service functions for Oracle, Openwave, and Verisign as well as small start-ups. Leveraging decades of experience and insights gained from over 50 client engagements, he knows how to quickly identify, unlock and realize the trapped value concealed across any organization. Currently, Brad is the President & Chairman of the Board of the Consortium for Service Innovation and through the work of the Consortium, has helped 100's of customer service organizations innovate better business models to deliver deep value to their customers while better engaging their employees to grow their businesses. He is also one of their recognized Innovators. Brad is also a Co-Founder and Tribal Advisor at TribeCX Ltd, an alumni member of the Forrester Chief Customer Executive Council, and the Chief Customer Officer (CCO) council, and a alumni Board Member (2018-2021) & recognized Innovator of Customer Experience Professional Association (CXPA). He is also a Certified Customer Experience Professional (CCXP). He is a recognized thought leader in the Customer Experience and Service Innovation space and has published dozens of articles for various online publications including Forbes, New York Times, Fox Business, and Entrepreneur. He is a frequent keynote speaker across the CX and Customer Service industries. Brad is home based in Irvine CA and is the Founder/President of Vector Business Navigation, Inc. – A customer experience/customer success transformation consulting provider - committed to mentoring inspired leaders to successfully navigate their CX ecosystems since 2015. You can learn more about Brad here: All things CX Considered Podcast with Bob Azman The Conversational Podcast with Julie Roehm Reasoned Podcast with Sabrina Meditz

In the latest episode of VistaTalks, host Simon Hodgkins is in discussion with Alex Zekakis, Chief Customer Officer (CCO) at XTM International, to discuss the rapidly evolving world of localization. From AI's transformative role to the power of leadership principles like empathy, Alex shared valuable insights into the challenges and opportunities businesses face as they navigate the global marketplace. Alex brings a unique perspective with over 15 years of experience in localization, project management, and advanced technology.

Episode 240: How has the Chief Customer Officer (CCO) role evolved over time? Traditionally focused on tracking metrics, CCOs now play a proactive and forward-facing role in driving business innovation. In this episode, Caroline Lombardi, Global Head of the Hospitality & Leisure Practice at Egon Zehnder, explores the CCO role's dramatic evolution. Customer experience—no longer just about tracking satisfaction or retention—has become a valuable springboard for boosting revenue and gaining a competitive edge. Successful CCOs are skilled in holistic customer experiences, from call centers to broader operations. Caroline outlines three emerging CCO models: the Operational Leader who drives change, the Innovator who turns data into growth, and the CEO Successor who integrates customer experience into business strategies. Discover how CCOs are shaping customer interactions and guiding the strategic direction of organizations. And learn why they must adopt a growth mindset to succeed, taking on revenue-generating roles and building strong, cross-functional alliances. Guest: Caroline Lombardi, Global Head of Hospitality & Leisure, Egon Zehnder Host: Rob Markey, Partner, Bain & Company Give Us Feedback: We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. Want to get in touch? Send a note to host Rob Markey: https://www.robmarkey.com/contact-rob Time-stamped List of Topics Covered: [01:10] How the CCO role is shifting from being a scorekeeper to focusing on growth and influencing innovation within companies [06:43] The toolkit successful CX leaders need, including operational accountability and having access to frontline teams [07:24] How transformational call center roles have become part of CX leadership, and the benefits of aligning call centers with the broader business strategy [15:36] What kinds of difficulties CX leaders face, such as building the right allies and driving change within organizations that may resist transformation [19:22] Why, from a recruitment lens, some people tend to downplay their job qualifications [23:39] The importance of getting customer experience into the boardroom to drive business results Time-stamped Notable Quotes: [11:56] “Move from scorekeeper to growth mindset and make sure the C-suite understands you can stretch your roles in more ways to add bigger enterprise value.” [12:11] “The best-case customer officer roles are really CEO successor-type of roles.” [15:21] “I can't emphasize enough: If you have the chance to run the contact center, don't think twice.” [16:03] “CX leaders by nature want to drive change. The score is never good enough. You're never done improving. You're never done innovating.” [19:06] “If you are interviewing for a position and you're not getting access to who you think the right stakeholders are, you should ask for it. And if you don't get access, that's a sign. They're hiding it.”

Im neuen brutkasten-Format "Founder's Rollercoaster" geht es um die Ups und Downs der unternehmerischen Laufbahn von erfolgreichen Unternehmerinnen und Unternehmern. In der ersten Folge zu Gast ist Christoph Batik, Co-Founder und Chief Customer Officer (CCO) der Digitalagentur best it Er erzählt von seinem unternehmerischen Werdegang seit der Gründung seiner ersten Firma Keynet im Jahr 2003. Er spricht über seine Anfänge als Selbstständiger, den Übergang zum Unternehmer mit seinem ersten Teil-Exit und die Herausforderungen beim Unternehmenswachstum. Batik erläutert, wie äußere Einflüsse wie der Ukraine-Krieg sein Unternehmen in die Krise stürzten und wie er dennoch den Turnaround schaffte. Er reflektiert auch über die Bedeutung von Balance zwischen Beruf und Privatleben sowie die Zukunftsperspektiven von best it.

Dein Update zur Digitalisierung der Versicherungsbranche. In dieser Folge des Digital Insurance Podcast spricht Jonas Piela mit Melanie Kramp, Chief Customer Officer (CCO) bei der Generali Deutschland AG. Die Generali ist eine italienische Versicherungsgesellschaft. Sie besteht seit über 190 Jahren und ist weltweit aktiv. Wie lassen sich neue Ideen in einer Organisation umsetzen? Dazu hat mir Melanie Kramp von der Generali Deutschland AG einiges erzählt. Sie sammelt Vorschläge von Mitarbeitern, selektiert und filtert sie und versucht schlussendlich bei ihrer Umsetzung zu helfen. Am Ende geht es ihr stets um die Sicherstellung der Kundenzufriedenheit. Das kann alles betreffen, was im Betrieb stattfindet: Produktentwicklung, Qualitätsmanagement, Kundenservice usw. Melanie sieht sich in der Rolle des “Spürhundes” neuer Ideen, wie sie es formuliert. Bei 3500 Mitarbeitern ist das jedoch eine riesige Herausforderung. Bereits die Organisation und Strukturierung dieses Prozesses ist nicht einfach. Hierfür kommen Tools zum Ideenmanagement zum Einsatz. Außerdem werden thematische Schwerpunkte gesetzt. Um Mitarbeitern ein gutes Gefühl zu geben, sei zudem Feedback von zentraler Bedeutung - und zwar für umgesetzte und nicht umgesetzte Ideen gleichermaßen. Links in dieser Ausgabe Zur Homepage von Jonas Piela Zum LinkedIn-Profil von Jonas Piela Zum LinkedIn-Profil von Melanie Kramp #bancassurance #organisation #intern

99% of marketing decision makers in Australia and Singapore have shifted strategies to meet higher customer expectations. The role of Chief Customer Officer (CCO) is one that Aussie brands like Xero, Coles and Qantas have adopted as businesses strive to deliver a strong CX. We talk to HubSpot's CCO Rob Giglio about the core functions of the role and his advice on the key skills, traits and experience you need in this leadership role. Rob also shares the framework and KPIs on how to get your organisation aligned around the customer and their journey. Bookmarks: (9:14) Evolution of the CCO role (12:55) Customer frameworks and metrics (26:30) Creating cross team alignment Helpful Resources: Free Customer Centric Operating Model Template APAC Report | Technology and the CX APAC Report | The Rise of the CCO in Australia Free Customer Journey Map Template

David Parkhurst is the Chief Customer Officer (CCO) and Managing Partner for Omni Interactions. Additional roles he has served as includes Chief Revenue Officer (CRO) and Chief Growth Officer. David discusses: The differences between CCO, CGO and CRO Moving from VP to C Level and the shift in revenue responsibilities When a deal falls apart at zero hour & lessons learned David has held leadership roles at ServiceSource, Skykes Enterprises and Alpine Access focusing on customer care solutions. This has given David insight into economic cycles and client business conditions in a fresh angle. And we share our love of cold calling! Enjoy the show? Review us on iTunes- thanks! Thank you Jalan Crossland for lending your award-winning banjo skills to CXO Conversations.

On The Property Management Show today, we're speaking with Andrew Smallwood, who is the Chief Customer Officer (CCO) at Second Nature and the host of the Triple Win podcast. We're diving into the difference between lifetime value and transactional value and how understanding that difference will help you have a successful property management business. Building […] The post Lifetime Value vs. Transactional Value appeared first on Fourandhalf Marketing Agency for Property Managers.

In this podcast, I interview Scott Bajtos, Chief Customer Officer and Senior Vice President of Global Services at VMware. Scott joined VMware in 2009 and as Chief Customer Officer (CCO) oversees the company's Global Services team, which includes technical support, customer success, and customer advocacy. Additionally, his team influences product quality and interoperability to ensure a best-in-class experience for customers and partners across VMware and Dell Technologies solutions. Scott to VMware, Bajtos worked for SAP, Business Objects, and Cadence Design Systems. Scott holds a bachelor of arts degree from Saint Mary's College of California. I hope you enjoy!

In this podcast, I talk to Scott Bajtos about his career. Scott joined VMware in 2009 and as Chief Customer Officer (CCO) oversees the company's Global Services team, which includes technical support, customer success, and customer advocacy. Additionally, his team influences product quality and interoperability to ensure a best-in-class experience for customers and partners across VMware and Dell Technologies solutions. Scott to VMware, Bajtos worked for SAP, Business Objects, and Cadence Design Systems. Scott holds a bachelor of arts degree from Saint Mary's College of California. I hope you enjoy!

In this episode, our host Anika Zubair chats with Gemma Cipriani-Espineira, Chief Customer Officer (CCO) at Chili Piper about what metrics are important and how to report them correctly. Metrics are critical in customer success – especially when reporting to the leadership team. But often SaaS businesses are unsure on how and what to report. For example, when it comes to customer success, what does leadership want to know? And what are the metrics that really matter?Podcast enquiries: sofia@planhat.com

I had Terri Avnaim, CMO at Boulevard, on the show and we talked about how her experience as Chief Customer Officer (CCO) has impacted the way she runs marketing, her 2022 marketing plans plus biggest learnings in B2B marketing tech from 25+ years experience. Prior to Boulevard, Terri was Chief Customer and Marketing Officer at Sauce Labs ($151M funded SaaS). Boulevard was founded in 2016, has ~309 people, and is based out of CA. They've raised Series B ($38M total). Boulevard is a platform that's helping to streamline the operations of appointment-based self-care businesses (e.g. salons, spas, barbershops). From a customer: “Boulevard is the Apple of salon software.” Here's what we hit on: Terri's background as Chief Customer Officer and how that impacts her approach to marketing; 2022 marketing plan during the downturn (HINT: we tripled our marketing team in 6 months); What marketing channels are you leaning into; What marketing content are you leaning into; Top marketing challenges (HINT: this is a very emotionally charged industry); Biggest learning from 25+ years in B2B marketing tech; What has changed with marketing and what do marketing leaders need to do to adapt to this change (HINT: the best marketing is invisible, but make sure your effort doesn't disappear); Some goals you want to accomplish (personal, professional) in 2022; Terri asked me a question to round out the conversation. You can reach Terri on LinkedIn: www.linkedin.com/in/terriavnaim Find out more about Boulevard: www.joinblvd.com For more content, subscribe to Modern Startup Marketing on Apple or Spotify or wherever you like to listen, and don't forget to leave a review! People call me (Anna) the Marie Kondo of startup marketing because I help VC backed early stage startups clean up their marketing mess to uncover more joy (and revenue). For those startups that have already built their marketing foundation and have been testing different marketing plays but just aren't satisfied with the traction they're seeing, I created the Marketing Audit + Roadmap offering. At the end of your audit, you'll get a custom Roadmap with improvement opportunities for the next 3-6 months. So that you can finally put the missing pieces in place to start seeing more traction and stop spending time and money on the wrong things. You can learn more about it by visiting my website: www.furmanovmarketing.com/pricing You can find me on LinkedIn: www.linkedin.com/in/annafurmanov --- Send in a voice message: https://anchor.fm/anna-furmanov/message

Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!Today, our spotlight topic is on the role of the Chief Customer Officer (CCO).  We'll deep dive into this role, and discuss the considerations for hiring the right skills for this position to achieve the best outcomes. To better understand this concept, we're here with Debra Squyres, Chief Customer Officer of HackerRank (https://www.hackerrank.com/).In this video, you will hear Debra and I discuss the following practices:1.)   A day-in-the-life of a CCO, and how this role is invaluable to a growing a business.2.) Deep dive into leading practices on informing customer strategy versus strategy execution and integrating various teams/divisions of the company around the customers' needs. 3.) Balancing strategy development/execution with resolving day-to-day customer challenges.4.) Core skills that help make a CCO successful. 5.) Understanding the right stage of a company's journey to hire a CCO.6.) How to empower the various teams to deliver a consistently great CX across all of your customers.7.)  Specific examples of how to deliver a strong customer experience.   If you have ideas for Podcast episodes, please email info@microadvisers.com or join me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).Stay connected to leading #CX​ practices at https://www.microadvisers.com​Subscribe to the the MicroAdvice Podcast on Spotify at https://open.spotify.com/show/6bT3xk3dKS5uQYXeVc1i0w​​​-OR-Listen to MicroAdvice on iTunes at https://podcasts.apple.com/us/podcast/microadvice-podcast/id1536424275​YouTube Link:https://youtu.be/xpAnCkJYph0#Customersuccess​​​​ #CX​​​​ #Customer​​​​ #Customerexperience​​​​ #customersupport​ #SaaS​​ #startup​​ #growth #revenue #PM​​ #HackerRank #AI #Cloud #ROI #returnoninvestment #VOC #voiceofthecustomer #microadvisers #developers

Amy Shore is EVP, Chief Customer Officer for Nationwide, a large financial services company based in the US. Nationwide is focused on personal and commercial insurance, investment & retirement products, and banking. Amy's background is super interesting: leading Sales, Operations, and Product functions before taking on the Chief Customer Officer (CCO) role. I personally love to see someone with varied experience across an organization before taking on a CCO/CXO role; it gives them a deeper appreciation for the customer, the product, and sets the business up for greater success. Amy and I cover a number of topics, including: Her favorite CX metrics and how to connect it with Business metrics Culture change and change management as part of her role Influencing across Nationwide and achieving Office of the Customer goals and objectives What differentiates success in the seat and how being a CCO is different from other roles Advice for other female leaders who aspire to become a CCO in the future Advice for allies and those who promote female leadership in CX This was originally recorded and streamed live over LinkedIn and Twitter, but just recently turned into a podcast for those who may have missed the livestream. An excellent show with a seasoned and respected leader!

Marketing Operations to Sales Operations to a VP, Customer Success.  This carer path serves as an amazing foundation for a Revenue Operations executive.This is exactly the career path that Alison Elworthy, EVP of Revenue Operations at HubSpot. Alison's experience as a customer success executive was an eye-opening experience for a career-long operations professional who had not previously invested time interacting with customers.Alison's experience working with HubSpot customers led HubSpot from being a "function-out" to a "customer-in" focus for Hubspot's recently formed revenue operations function.How to bring the customer needs into revenue operations?  Alison created a "Voice of the Customer" team that resides within Revenue Operations.  The primary goal of this group is to ensure that every member of the RevOps team shadows customer conversations to life. Monthly "customer first" meetings include all HubSpot executives to listen to the most recent, highest priority customer needs.Next, we discussed how to staff a "Voice of Customer" function, which centered on bringing in both internal CS resources and external personnel with outside perspectives.  One tool is the "customer roadblock" portal which enables customers to be part of the voice of the customer data collection process.   One topic that came through loud and clear from this process was that hand-offs between marketing, sales, and customer success were negatively impacting the customer experience.As we dove into the "hand-offs" issue, the concept of the "revenue flywheel" evolved.  First,  the revenue operations team identified that there were not common metrics across the internal functions and/or the customer journey.  After developing a holistic "revenue model", they were able to define metrics across three levels of operations including Vital Signs, Pulse Signs, and diagnostics. Vital signs are the top 5 KPIs that the CEO and Chief Customer Officer ( CCO) tracks.  The pulse signs are the top 10-15 metrics that directly impact the company-level metrics.  The diagnostics enable internal resources to double click into the source data that impacts both the pulse signs and vital signs.  By doing this, Alison highlighted this helped to increase the RevOps team investment on forming strategic insights (foresight) versus reactive activities and historical "hindsight".Next, we pivoted to the role that platforms and systems play in a "Customer-In" focus while enhancing internal alignment. Alison highlighted "systems as the foundation" for efficient Go-To-Market operations.  As the conversation evolved, the importance of "DATA" was highlighted as a co-equal, foundational priority for Revenue Operations.  In fact, Alison highlighted the same question to marketing and sales results in different answers due to the inconsistency of the data.If you are contemplating or just starting your "Revenue Operations" journey,  Alison's experiences, insights, and ideas are a great place to start!

“Get something on your Resume that you don’t have today,” said Marshae Mansfield as she expressed her advice on what to do when looking for your next job. Marshae is a Vice President and Chief Customer Officer (CCO) at Lenovo North America, as well as a Wolfpack Alum. From majoring in Communications with a concentration in Theater to leading 800 people in Corporate America, Marshae knows firsthand the difficulties of launching a successful career. In this episode, she talks about the importance of gaining many experiences, how her background has transferred into her role now, the challenges she faced in a male-dominated industry, and more. Listen and learn from Marshae on how to adapt to a new work style and effectively set work-life boundaries. Podcast Editor: Sade Proctor

Our brand new CX Practitioners series aims to shine a light on the B2B brands who have put their customers front and centre and implemented award-winning CX programs.   In this fourth episode we talk to Christina Colby, the Chief Customer Officer (CCO) at Guidewire; a provider of cloud-based P&C (property and casualty) insurance software enabling business to streamline processes. Find out how the role of CCO truly gives a customer a seat at the table, and how it has enabled Guidewire to create a superior customer experience.

Chief Customer Officer (CCO) roles have become more and more popular in our industry, and even COVID was involved in the increasing demand for these roles in the field. In this episode, Adam is joined by Rosalyn Curato, CCO at Allovue, to chat about the importance of these roles inside the ecosystem, why they deliver such a strong message internally and externally, and how they will keep evolving in the industry. Listen now to learn how to make customers feel prioritized and taken into account in your processes, and the skills you need to make it as a CCO. Jump straight into: (01:34) - On Rosalyn’s background, the evolution of CS in the business and her experience at building a team from scratch - “As the team evolved and grew, we were seeing this progression towards specialization.” (06:43) - The demand for CCO roles in the industry and how it will impact the relationship with your customers - “Having this role is not just a signal internally, but externally, that you value the customer at every level of your organization.” (10:39) - The high impact CCO roles have on a business - “Being able to say ‘our biggest customer says they absolutely need this feature’, and then have everyone get on board has been huge and immensely helpful.” (14:46) - Rosalyn’s 2 ingredient combo for CCOs to make it in the industry - “Demonstrate the proactive nature and actions you’re taking to position your company and your customers as best as possible.”  (17:36) - Adaptability in times of COVID - “The first few weeks was just about us taking a check on what’s happening and how much is it impacting us.” (22:07) The evolution and future of the CCO role - “A lot of organizations have been hiring more CSMs, which is fenomenal.” Resources Connect with https://www.linkedin.com/in/rosalyn-curato/ (Rosalyn) via LinkedIn https://www.headspace.com/ (Headspace) Hosted by Adam Joseph, The Gamechanger Podcast is a show brought to you by Gainsight. For more information about all of our episodes, please visit https://www.gainsight.com/podcasts/ (https://www.gainsight.com/podcasts). This show is produced and edited by StudioPod. If you want more details on how to fully record and produce your podcast with our services, you can reach us at http://studiopodsf.co (http://studiopodsf.com), send us an email at info@studiopodsf.com or contact us through our social media channels as https://www.instagram.com/studiopodsf/ (@studiopodsf). StudioPod also offers an AirBnB Experience, where you can learn how to podcast; to learn more or to book one of our amazing courses, go to https://studiopodsf.com/courses (https://studiopodsf.com/courses).

In this episode of the Customer Strategy Podcast, I'm talking with Ruben Rabago, Chief Customer Officer (CCO) at Intellum, and Greg Rose, Chief Experience Officer (CXO) at Intellum.Intellum is combining Customer Experience and Education to help large brands and fast-moving companies achieve the business outcomes that really matter.Ruben just joined Intellum as CCO a week before recording this episode so we got to dig into what the short-term and long-term goals look like for a new CCO joining an organization.If you have ever been curious about the role of a CCO, you are going to enjoy this episode.We discussed a number of leadership topics and if you would like to learn more, pick up a copy of Nils' book 30 Day Leadership Playbook: Your Guide To Becoming The Leader You Have Always Wanted To Be.

What should I automate?   This question is asked frequently by organizations new to intelligent automation as well as by those who have begun their automation journey but don’t know where to go next.    On this episode, Blue Prism’s Brad Hairston talks with Jon “Jet” Theuerkauf, Blue Prism’s Chief Customer Officer (CCO), who provides his perspective on how to address the “what” question based on his transformation leadership experience in the financial services industry and his time as CCO of Blue Prism.   Here’s what we discussed with Jet: Why the “What should I automate?” question is asked so often The role of the Center of Excellence (CoE) and others in sustaining automation momentum and finding new automation opportunities Why understanding the “art of the possible” in intelligent automation is critical Some proven methods in uncovering automation opportunities What “digital first” truly looks like What important skill set is often missing in the CoE   Be sure to subscribe so you never miss an episode! 

Chris Collins is the Chief Customer Officer (CCO) for Ellucian, a company that develops solutions that power the essential work of colleges and universities. The CCO role is different relative to many others out there, as Chris owns all of Delivery, so everything post sales; the model is fascinating and could be the blueprint for other companies looking to create a similar role. Chris has significant background in technology, operations, services and all from a customer lens; so you will hear him talk about the evolution of customer experience (CX) and its impact on a business, core competencies needed to deliver against a customer agenda, the impact COVID has had on industry, and more specifics around his role and how that is different relative to other CCOs out there. We also talk culture change from the customer perspective and how CCOs can influence the transformation. Chris shares so much practical, real-world experience. He is an amazing leader and role model we can all learn from.

As we enter the fifth month of the COVID-19 event, I hope everyone is doing well and you have been able to enjoy some of your summer with your face mask in hand and adhering to the social distancing requirements. This episode, I had the wonderful opportunity to spend some time with Tony D’Onofrio, the CEO of the consultancy firm TD Insights. Tony is consistently listed as a Top 100 Global Retail Influencer for his work in retail, security, and emerging technologies and he publishes regularly on multiple platforms including Instagram, Twitter, YouTube and LinkedIn. His futurist views have been shared on stages in the Americas, Asia, Australia, and Europe. Previously, Tony was Chief Customer Officer (CCO) at Tyco Retail Solutions (now Sensormatic), part of Johnson Controls. At Sensormatic, he managed global customer relationships, marketing, source tagging, and transitioning key security solutions into “as a service” models. His career has included executive roles in both security and information technologies companies. Tony is a graduate of Case Western Reserve University (BA) and Cleveland State University (MBA) in USA. I hope you enjoy the podcast as much as I enjoyed speaking with Tony! Website: www.tonydonofrio.com 2020 ISCPO Conference Presentation - The Disruptive Future of Retail ISCPO Website --- Send in a voice message: https://anchor.fm/iscpo360/message Support this podcast: https://anchor.fm/iscpo360/support

On our latest podcast, our CEO, Amir Reiter speaks with Ericsson Global CCO, Tabitha Dunn. Tabitha discusses the past, present, and future of customer experience. 

On our latest podcast, our CEO Amir Reiter speaks with Ericsson Global's CCO, Tabitha Dunn. Tabitha discusses the past, present, and future of customer experience.

In this podcast, I talk to Scott Bajtos about his career. Scott joined VMware in 2009 and as Chief Customer Officer (CCO) oversees the company’s Global Services team, which includes technical support, customer success and customer advocacy. Additionally, his team influences product quality and interoperability to ensure a best-in-class experience for customers and partners across VMware and Dell Technologies solutions. Scott to VMware, Bajtos worked for SAP, Business Objects and Cadence Design Systems. Scott holds a bachelor of arts degree from Saint Mary’s College of California. I hope you enjoy!

In this podcast, I interview Scott Bajtos, Chief Customer Officer and Senior Vice President of Global Services at VMware. Scott joined VMware in 2009 and as Chief Customer Officer (CCO) oversees the company’s Global Services team, which includes technical support, customer success and customer advocacy. Additionally, his team influences product quality and interoperability to ensure a best-in-class experience for customers and partners across VMware and Dell Technologies solutions. Scott to VMware, Bajtos worked for SAP, Business Objects and Cadence Design Systems. Scott holds a bachelor of arts degree from Saint Mary’s College of California. I hope you enjoy!

Stop: Think about yourself as a leader, consider HOW you lead, and then let me ask you: “Would you do that to your mother?"As a leader in any capacity, you know that we all have two sets of customers…internal and external. The external ones are those who buy from you, and the internal ones are those who buy into you, your organization ,and its culture. The truth is, pretty much everyone thinks they run a great company and that their people are treated well. But how can you know for sure? Well, stay tuned because our guest on this episode is: Jeanne BlissShe is a fearless pioneer for customers, and has harnessed her Italian background and 35 years of experience in order to improve the lives of customers and employees! Jeanne Bliss pioneered the role of Chief Customer Officer (CCO), holding the first-ever CCO role. She's spent over 20 years at Lands' End, Microsoft, Coldwell Banker and Allstate corporations, where she has driven achievements such as 95% loyalty rates and improved customer experiences across 50,000-person organizations. In addition, she is the author of four books: best-sellers Chief Customer Officer and I Love You More than My Dog, as well as her latest work, Would You Do That To Your Mother?As founder and president of CustomerBliss, she counsels such clients as AAA, Brooks Brothers, Johnson & Johnson, and The US Postal System, as well as many others.On this episode we go FullMonty on:6 actions that build “make mom proud" companiesWhy we need all need a "mom lens"Harnessing her Italian backgroundGetting past the baloney in businessHow to measure REAL prosperity The difference between a calling and a professionWhat she learned from PepsiCo, Patagonia, and Virgin HotelsWhy some leaders need their mouths washed out with soapLeadership Bravery...and how to foster it! and so much more...To find out more about Jeanne Bliss: https://www.customerbliss.comTo find out more about hiring Dov Baron as a speaker or strategist for your organization: http://fullmontyleadership.com/consulting or http://fullmontyleadership.com/speaking.Remember you can now also find us on iTunes, Spotify, iHeart Radio, or wherever you tune into podcasts.Also on traditional radio stations across the US every Monday and Thursday: 99.5 FM & 1520 AM Las Vegas102.1 FM & 1640 AM Lancaster, Philadelphia87.9 FM & 810 AM Macon, Gorgia 92.1 FM & 1630 AM Tampa, Florida97.7 The Villages, Florida96.3 FM Boulder ,Colorado90.3 FM Milwaukee, Wisconsin 94.7 FM Pittsburg, Philadelphia87.9 FM Colorado Springs, ColoradoAnd NOW LIVE! On 96.7FM WASHINGTON, DC On 96.7FM covering THE WASHINGTON DC & QUANTICO area.Also look for us on ROKU TV, where there’s 100K subscribers. If you are a regular listener, then a big thank you to you for making us the #1 podcast globally for Fortune 500 listeners! And with a potential reach of 2.5 to 3 million listeners for every show, we’re honoured and grateful to be cited in INC.com as The #1 Podcast To Make You a Better Leader. See acast.com/privacy for privacy and opt-out information.

Jono Millin is co-founder and Chief Customer Officer (CCO) at DroneDeploy, a software company that specializes in building solutions for mapping business assets with drones. Jono goes in-depth into how DroneDeploy is leveraging computer vision, machine learning, and artificial intelligence to augment their in-house photogrammetry pipeline, Map Engine. DroneDeploy is a series C stage, venture-funded startup founded in 2013. The company has pioneered many technologies for aerial mapping and drone operations including Live Map (and Thermal Live Map), a new Counting A.I. module, and the hosts the world's largest App Market platform for drone data.

Im lockeren Gespräch über den Chief Customer Officer (CCO) bzw. den Chief Client Officer, die Service-Profit-Chain, Call-Center- und Service-Prozesse, Kundenbindung, Freunde und Wertschätzung. https://wissen.ihre-kundenbrille.de ⇦ Wissen tanken! https://deine-kundenbrille.de/podcast ⇦ mehr Podcast-Folgen

Varje vardag under åtta veckor repriserar vi ett avsnitt av Åsikt – en krönika av och med Thomas Barregren. Du hör varje avsnitt exakt som det lät när det sändes – med reklamavbrott och allt. 'Dags att bli Chief Customer Officer (CCO)' sändes den 5 april 2016. Musik: All Alone © Ivan Chew (CC BY 3.0)

Host Roh Singh catches up with Gregory Wade, Chief Strategy Officer at Populis who has over 25 years of industry experience in the establishment and implementation of super-charged business strategies, amplified organisational plans and the establishment of a strong engagement culture. Greg is an accomplished professional speaker on the world stage as well as a sought-after business expert on CNN, CNBC, Bloomberg and other business media outlets. Prior to joining Populis, Greg was based out of Samsung Headquarters in Suwon, South Korea and established the global B2B mobile strategy and held worldwide responsibility as Chief Customer Officer (CCO) practice or Samsung's key enterprise customers and partners.