Podcast appearances and mentions of martin newman

Stress Management for Christians Martin NeumannStress levels have surged in recent years due to various global challenges, including natural disasters, economic instability, and the ongoing fallout from the coronavirus pandemic. To address this pressing issue, Pastor Bob Thibodeau welcomes health educator Martin Newman, who specializes in stress management and lifestyle interventions. Martin shares his journey from Austria to the United States, where he trained at the Wildwood Lifestyle Center and developed community programs aimed at improving health. Throughout their conversation, they explore practical strategies for managing stress, emphasizing the importance of prioritizing time, setting boundaries, and incorporating exercise into daily routines. The episode culminates in an announcement of Martin's upcoming Stress Control Summit, where attendees will gain valuable insights from multiple experts on how to reduce stress and enhance their overall well-being.Takeaways: Stress management is essential in today's world filled with economic and social challenges. Establishing priorities and delegating tasks can help reduce overwhelming schedules and stress. A dedicated weekly day of rest is vital for rejuvenation and spiritual connection. Exercise is a highly effective way to alleviate stress and improve overall health. Sleep quality is crucial for managing stress and maintaining productivity during the day. The upcoming stress control summit will provide valuable insights from multiple experts. CONTACT INFORMATION: Email: martin@stressmanagement.toolsWebsite: https://www.stressmanagement.tools/ Summit Information: https://www.stresscontrolsummit.com/https://app.eventraptor.com/events/333103794164469760_____________________________________________Check Out These Amazing LinksModernIQs is a sponsor of the Kingdom Cross Roads Podcast Newsletter: Transform your creative workflow with ModernIQs! Explore AI-powered tools for content creation, from smart question generators to automated blog writers. Streamline and create with ease! Go to ModernIQs.com for more information!Grow your faith and your business with The Faith-Based Business Newsletter! Get practical tips, biblical insights, and strategies for success. Subscribe at FaithBasedBiz.Substack.com and tune in to the podcast at FaithBasedBusinessPodcast.com!Dive deep into biblical prophecy with Revelation Warning! Explore end-times insights, scriptural truths, and what they mean for today. Start your journey at RevelationWarning.com.Ready to share your faith and grow

Martin Newman is a leading expert in customer centricity. Martin shares invaluable insights on the importance of strong leadership, cultivating a customer-focused culture, and aligning all employees towards a common goal. We delve into real-world examples from companies like Walgreens, Timpson, Home Depot, and Patagonia, illustrating how empowered staff and care for employees drive long-term success.Martin also shares practical tips on building trust, embracing agility, and balancing empowerment with consistency. Discover how businesses can create fans rather than just customers by fostering relationships built on integrity, service, and experience. Whether you're a seasoned leader or an entrepreneur just starting out, this episode will equip you with practical strategies to transform your organisation's approach to customer-centricity. Access Martin's insights and over 100 other experts in Sporting Edge's Mindset Toolkit Links mentioned in this episodeMartin Newman on LinkedInMartin Newman's Website Connect with JeremyContact hello@sportingedge.com LinkedIn https://www.linkedin.com/in/jeremysnape/ Twitter https://twitter.com/thesportingedgeWebsite https://www.sportingedge.com/

CBS Radio Mystery Radio - The Bullet 1974 Announcer-E.G. Marshall Larry Haines, Evie Juster, Martin Newman, Ralph Bell, Leon Janney, Danny Ocko & Sam Dann An accident kills a man, but he is made to return to Earth to trade places with the fated victim.

The New York Daily News was unenthusiastic in its review of the first two episodes, however the third episode caught their attention. On the evening of Tuesday, January 8th, 1974 The CBS Radio Mystery Theater took to the air with their third installment, called “The Bullet,” guest-starring the just-heard radio, TV, and stage legend Larry Haines. Larry Haines had been involved with New York radio for decades. The same month he was starring in this episode of The CBS Radio Mystery Theater he spoke with Dick Bertel and Ed Corcordan for WTIC's The Golden Age of Radio. Also featured in this cast was Evelyn Juster, Martin Newman, Danny Ocko, Leon Janney, and Ralph Bell. It was written by radio writing legend Sam Dann.

Retailers leverage footfall and conversion data to inform critical decisions like store location, inventory levels, and personalized marketing initiatives. But what if these metrics only tell half the story of why shoppers leave without purchasing?  This is where customer experience (CX) emerges as the critical differentiator in retail. Martin Newman, with four decades of experience guiding consumer-facing giants like Harrods, Burberry and Ted Baker, delivers a stark reality: prioritizing cost reduction over the emotional and human aspects of the customer journey is unsustainable.  Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

Who is the customer of tomorrow? How do they shop? What do brand - and brand values - mean to them? In this second episode of Let's Talk Resale, we consider brands' future customers. We live amid a massive cultural shift in customers' beliefs and priorities. Digital commerce and internet ubiquity have changed the shopping experience - brands, pricing, reviews, and comments. Gen Z is coming into their earning years with a fresh point of view.In this episode, we will understand the future customer and what they might want going forward. We will hear from two industry experts -Tony Ambroza, whose experience is leading branding and growth for brands such as Carhartt, and author Martin Newman, who is “One of the world's leading authorities on customer centricity.”We also speak with three GenZers, Katie Xue, Armaan Ahmed, and Sophie Richter–all recent college grads. They are each involved in the art and the fashion industry. Katie leads a small, sustainable women's wear brand called Amoy New York. Armaan is getting ready to go to grad school for philosophy and art. Sophia works for The RealReal as a luxury manager.Brand narrative matters more than ever, with a new emphasis on sustainability, authenticity, and individuality. Customers want the brands to reflect their values. The question is, how will your brand evolve to excite and inspire this new generation?Want more resale content? Subscribe to our weekly Resale Edit here

In our second episode recorded live at the World Retail Congress in Barcelona, our special guest is author and customer-centricity thought leader Martin Newman.While being customer-centric is a stated priority of most brands, many have a hard time delivering on the promise. Martin helps us understand the challenges and the essential building blocks of putting customers first, while laying out how to find your brand's North Star and assemble a truly holistic approach.First up, however, are our hot-takes on the week in retail news, including another trip to the Wobbly Unicorn Corner as "retail disruptors" like Allbirds and Wayfair continue to set alarms off with disappointing earnings results. Better news comes from Walmart with the naming of a new top merchant, while Amazon offers Prime customers an incentive to play fetch.About MartinMartin is one of the world's leading authorities on customer centricity, and a force for positive change for consumers and brands.As well as fighting for consumer rights Martin is an advocate for diversity, social responsibility and employee engagement for all consumer facing sectors. These issues top the agenda in his media appearances across national press and television.He appears regularly on BBC TV and Radio, on Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss consumer issues relating to the retail, travel, casual dining, automotive and financial services sectors.Martin has worked for 40 years leading the multichannel operations for some of the world's most recognisable retail brands. These include Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker. His bestselling book 100 Practical Ways to Improve Customer Experience, is seen as definitive within the sector and was shortlisted for the Business Book of the Year Award 2019.Following his career in the consumer sector, Martin founded global ecommerce and digital consultancy Practicology, which was sold in 2018 after having scaled up to a global staff of 100 in offices across the UK, EU, Middle East and Asia. Martin has since set up The Customer First Group and new consumer facing website Customer Service Action.Martin delivers keynote presentations and chairs many leading industry events around the World. He has shared stages with innovators and entrepreneurs alike, including Sir Tim Berners-Lee, inventor of the World Wide Web, to discuss the future of the internet and its implications for retailers.Amongst Martin's many accolades, he has featured in various industry leader lists including Retail Week's top 50 eTail Power List five years in a row. He has also been named consecutively in the Retail Insiders top 100 Retail Movers & Shakers list, as well as the British Vogue Online Fashion 100.Martin judges numerous industry awards such as the World Retail Awards, the Customer Experience Awards, the Retail Insider Awards, the PayPal eTail Awards, the Online Retail Awards of Australia and the Great British Entrepreneur awards.Martin's counsel also encompasses roles as Non-Executive Chairman of Scout Store, and Board Advisor working with the Boards of consumer-facing businesses on their key strategic questions and challenges. He is also a board advisor to Clearpay, the Mayborn Group and is a Trustee of In Kind Direct and a member of the prestigious KPMG IPSOS Retail Think Tank. About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

In this special Explainer episode brought to you by the team at Retail Global, we are going to dive into what it means to be customer centric with one of the keynote speakers of the conference and global customer champion, Martin Newman. Martin is one of the world's leading authorities on customer centricity, and a force for positive change for consumers and brands. He has 40 years of experience leading multi channel operations for some of the world's most recognisable retail brands such as Burberry, Harrods and Ted Baker. Martin founded global ecommerce and digital consultancy Practicology and has since set up his customer consultancy, aptly named The Customer First Group. In this episode, we dive into Martin's definition of customer centricity and why, with such a simple concept, many organisations still manage to get it wrong. I get his view on how to measure customer focus, his practical tips for changing to a customer centric culture and the retailers he holds up as the most customer centric around the world. Joining Martin is Ash Hudson, CEO of Retail Global. He gives us the low-down on what to expect from the upcoming Retail Fest on the Gold Coast including special keynotes from amazing retailers including July, Lovehoney and LSKD and more! If you want to get your tickets, visit retailglobal.com. Enter MIAMIVICE - all one word - to get $150 off tickets if you are a retailer. Links from the episode:Retail GlobalQuestions answered:What's your definition of customer centricity? Why do so many businesses get putting customers first so wrong? Which retailers are best at customer centricity?About your co-hosts: Martin Newman from The Customer First Group Known as the Consumer Champion and founder of The Customer First Group and Customer Service Action, Martin is one of the world's leading authorities on customer centricity, and a force for positive change for consumers and brands.You can contact Martin on LinkedInAshley Hudson from Retail GlobalAshley has a passion for marketing, branding and all things growth which has shaped his career over the past 14 years. Having worked in Social Media, Branding Agencies, Scent Marketing, Sales consulting and completing an MBA in Marketing he found his passion for events bringing all areas of marketing under one umbrella. Having worked around the globe for the past 8 years running events in the Middle East, North America, India, Europe and the UK, Ash brought a wealth of cross-cultural experience to Retail Global and now holds the position of CEO.You can contact Ash on LinkedIn Hosted on Acast. See acast.com/privacy for more information.

Missouri Western MBB coach Will Martin - Newman postgame 1/12/23

In the face of shrinking budgets and economic downturns, the question of how Retailers can show up for their customers remains a key. In this podcast, we are joined by Martin Newman, better known as the Consumer Champion, to discuss in the great detail the importance of customer centricity in today's digital age and how can brands achieve that with the power of emotional marketing. Listen to learn more and watch our on-demand webinar on the topic: https://bit.ly/3X4pxJE

This week is The Bullet by CBS Radio Mystery Theater. Cast: Larry Haines, Evie Juster, Martin Newman, Ralph Bell, Leon Janney, Dan Ocko. This episode first aired January 8, 1974. Plot: Paul dies by accident in the war, but he is made to return to Earth to trade places with the original victim -- his friend, Jerry. : : : : : : website: https://otr.duane.media/ (https://otr.duane.media) | email: info@otr.duane.media | Instagram: https://www.instagram.com/duane.otr/ (@duane.otr) | Twitter: https://twitter.com/duane_otr (@duane_otr) Like my podcast? You can subscribe to receive new post notices. Also, if inclined -- leave a 4 or 5 star rating and/or brief review on your podcast provider. Thank you for your support.

This week on the Pilote 'Disruption' Podcast we talk begin by talking about buying a new car and how our attitudes have changed to transport, retail and even enterprise hosting. We take a look at different realities and practical versions of the B2B metaverse as well as chat TV we are watching. Show Notes, Timestamps and Bookmarks00:33 Buying a new car in 202204:37 We talked about the in-car experience in Episode 4. 06:08 EU passes legislation requiring new cars to have 'black box' style data recorders. 09:40 Martin Newman talked about how car dealerships don't understand how to sell EP? 10:25 The car is the most inefficient asset there is. 13:31 Why can't we innovate when it comes to fossil fuels and cars?15:10 Film about energy and environment in Australia. Damon Gameau looks at climate activism, community lead recovery and how we can use storytelling to change hearts and minds on climate change in a film called Regenerating Australia16:40 We are asking questions that have not been asked for a while… why does the working week need to be Monday to Friday, 9-5?19:10 Severance. An Apple show by Ben Stiller about work and the future of work. 19:26 The pandemic has meant that stores like Walmart that used to be open 24/7 are now back to 'normal' hours.21:18 People of Walmart website... 24:20 Who is doing it right? Amazon?30:00 How did we get from Electric cars to Amazon sanctions on Russia?30:11 The virtuality spectrum or continuum33:36 Spatial soundscapes, a non-video version of the metaverse36:34 Spyglass AR App 38:00 Maybe there are some amazing AR travel apps out there. I can't find them. 38:09 The problem according to Dave41:08 Switching Gears... we talk about things we've been watching... 41:21 The Adam Project43:15 How can brands shift with their audience e.g. Can Disney be a kids brand and a brand for adults?44:42 Disney Adults is now in the Urban Dictionary45:15 Star Trek PicardSupport the show

In this episode David & Cory are joined by Martin Newman, a champion of customers… we talk about how empowering customers can be a disruptive strategy and differentiate brands in a world where endless choice and lower switching costs puts the consumer back in the driver's seat.00:40 – Designing experiences01:53 – Can Customer-centricty be a disruptive strategy?01:59 – Welcome Martin Newman, the Customer Champion02:25 – Links to Books / Mini MBA06:00 – It's all about empowering customers08:38 – How Neobanks are disrupting the banking industry through customer-centric attitudes10:54 – Switching Costs & Customercentricity15:00 – Can you automate customer experience?19:00 – Short term KPIs versus building long term customer lifetime value23:23 – Is Web3 customercentric? How do we put the customer front and center32:53 – What can B2B companies teach B2C about customercentricity? What can B2C teach B2B?38:44 – Start with Customer Lifetime Value and work back42:56 – Do businesses have the right data? Are they focussing on the right metrics?50:35 – Why would you ever let a customer get to a point where they would go to Twitter.53:14 – Common SenseSupport the show (http://www.pilotemedia.com/pilote-podcast/)

Martin Newman is The Customer Champion, working tirelessly to make sure your customer service doesn't suck. He is a keynote speaker, author, and founder Practicology - a leading e-commerce and multichannel consultancy business. In Episode #24 we spoke about what companies do wrong when it comes to customer service (I learnt that it all starts from within), what consumer centricity is and how using tech isn't always the best strategy. Oh, and we touch on the Metaverse and how that will shape the shopping experience. ------------------------------- EPISODE #24: ------------------------------- You can listen to the full episode here OR WATCH it on YouTube - https://www.youtube.com/channel/UCC-YIz5pEMM9vigbYOxK2Kw ------------------------------- WE DISCUSS: ------------------------------- 02:27 - Martin's first job 08:40 - What Martin learnt from his father 12:40 - What is customer centricity? 23:53 - What should flailing retailers be doing now? 31:10 - Mistakes when using tech in customer service 35:34 - Why shop in a store now? 40:14 - How will the Metaverse shape the shopping environment? 44:19 - How leaders can ‘sell' better 54:10 - What's keeping Martin awake at night 01:01:04 - How CEOs should be remunerated now ----------------------------- MARTIN NEWMAN ----------------------------- LinkedIn: https://www.linkedin.com/in/martindnewman/ Facebook: https://www.facebook.com/MNConsumerChampion Twitter: https://twitter.com/martinnewman Instagram: https://www.instagram.com/consumerchampion/ Email: martin@martinnewman.co.uk ------------------------------- FOLLOW ME ON: ------------------------------- LinkedIn: https://www.linkedin.com/in/mariahvo/ Instagram: @MariaHvo - https://www.instagram.com/mariahvo/ Twitter: @MHvorostovsky - https://twitter.com/mhvorostovsky Clubhouse: @MariaHvo - https://www.clubhouse.com/@mariahvo HVO Search: www.hvosearch.com ----------------------------------------------------------------------------------------------------- Get in touch if you need help HIRING your senior leadership team ----------------------------------------------------------------------------------------------------- LEAVE A REVIEW: If you're listening on Apple Podcasts make sure to Subscribe, Rate, and leave a REVIEW. The best review will get a mention in the next episode!

Martin Newman is The Customer Champion, working tirelessly to make sure your customer service doesn't suck. He is a keynote speaker, author, and founder Practicology - a leading e-commerce and multichannel consultancy business. In Episode #24 we spoke about what companies do wrong when it comes to customer service (I learnt that it all starts from within), what consumer centricity is and how using tech isn't always the best strategy. Oh, and we touch on the Metaverse and how it will shape the shopping experience. ------------------------------- EPISODE #24: ------------------------------- You can listen to the full episode here OR WATCH it on YouTube - https://www.youtube.com/channel/UCC-YIz5pEMM9vigbYOxK2Kw ------------------------------- MARTIN NEWMAN ------------------------------- LinkedIn: https://www.linkedin.com/in/martindnewman/ Facebook: https://www.facebook.com/MNConsumerChampion Twitter: https://twitter.com/martinnewman Instagram: https://www.instagram.com/consumerchampion/ Email: martin@martinnewman.co.uk ------------------------------- FOLLOW ME ON ------------------------------- LinkedIn: https://www.linkedin.com/in/mariahvo/ Instagram: @MariaHvo - https://www.instagram.com/mariahvo/ Twitter: @MHvorostovsky - https://twitter.com/mhvorostovsky Clubhouse: @MariaHvo - https://www.clubhouse.com/@mariahvo HVO Search: www.hvosearch.com ----------------------------------------------------------------------------------------------------- Get in touch if you need help HIRING your senior leadership team ----------------------------------------------------------------------------------------------------- LEAVE A REVIEW: If you're listening on Apple Podcasts make sure to Subscribe, Rate, and leave a REVIEW. The best review will get a mention in the next episode!

In this bonus episode, Martin shares his own career journey and how it has informed his work over the past decades in serving brands, businesses and the consumer. He outlines why he is so passionate about customer service, placing the consumer at the heart of commercial decision making and the benefits to the bottom line when you take this approach. Martin also shares his blueprint for implementing this strategic approach with his '6 Key Drivers to Customer Centricity'.

In today's episode we're joined by Martin Newman, Founder of The Customer First Group.Martin is a consumer champion and author of the book, 'The Power of Customer Experience'. With extensive experience in the world of customer centricity, he joins us to share his best advice and examples of how companies can commit to delivering truly best-in-class customer experiences.In this episode we discuss:Martin's early lessons in customer service from working in his father's opticians in GlasgowHow 'cost-to-serve' financial models impact customer-centricityWhy businesses to focus on being people-first before being able to become customer-firstExamples of how to empower your employees to be customer firstIs customer service better in the US than in the UK?Is Amazon a customer-centric brand?How to offer best-in-class eCommerce experiencesReferenced in this episode:Martin's latest book, 'The Power of Customer Experience: How to Use Customer-centricity to Drive Sales and Profitability': https://amzn.to/3vREi4kMartin's first book, '100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multichannel World': https://amzn.to/3vYf4RzMartin's mini MBA in Customer Centricity: https://martinnewman.co.uk/mba/Martin's customer experience platform, Customer Service Action: https://customerserviceaction.com/https://www.patagonia.com/home/https://www.homedepot.com/https://ao.com/https://www.hotelchocolat.com/ukCONNECT WITH MARTIN / CUSTOMER FIRST GROUPhttps://martinnewman.co.uk/https://www.linkedin.com/in/martindnewman/https://twitter.com/martinnewmanCONNECT WITH SCOTT:scott.colenutt@sitevisibility.comhttps://www.linkedin.com/in/scottcolenuttCONNECT WITH SITEVISIBILITY:https://www.sitevisibility.co.uk/https://www.youtube.com/user/SiteVisibilityhttps://twitter.com/sitevisibilityhttps://www.facebook.com/SiteVisibilityhttp://instagram.com/sitevisibilityFor all feedback and guest recommendations, please email

In our 67th episode, we're joined by a global thought leader in ecommerce and CX, Martin Newman. Martin talks to us about the importance of customer experience, where it should sit in a business and the perils of bad customer service with practical examples. He also explains his new CX platform Customer Service Action and where it fits in a retailer's customer service framework.

Rishi Sunak has delivered his budget to lift business back onto its feet post-COVID. The spin doctors at the UK’s Treasury Office have trumpeted Rishi Sunak’s 'ode to redemption' as a “£6bn tax cut for businesses".A six-month extension period has been announced where rates will be two-thirds of the normal charge, up to a maximum of £2m for closed businesses.But are such measures too little, too late?As digital leaves in deepest ever footprint, is the traditional high-street- as we once knew it pre-pandemic - finally dead?GDP growth forecast for 2021 has been downgraded to 4% (from 5.5%).Unemployment is expected to peak at 6.5%By 2023/24, debt is set to crest at 97% of GDP, with government borrowing reaching £335bn in 2021/21. (The highest level since WW2).Where once stood titan high-street brands, now rest ghosts of shopping empires long-past.Against this backdrop, can a hybrid of digital and bricks & mortar be a practical solution?Will ‘experiential’ shopping prove to be the equivalent of a miraculous Pfizer shot in the retail’s arm?‘On-the-shop-floor’ is a special Thought and Leaders panel discussion of respected retail experts:Paul Brooks - the man who creates “moments of beauty” for world-renowned brands.Martin Newman - customer service guru, author and former head of Multichannel operations of some of the world's leading brands.Susannah Streeter - a highly respected BBC News broadcaster and financial commentator. (Currently Senior Investment and Markets Analyst at Hargreaves Lansdown).Jonathan Sands - Founder, Co-Owner/Operator of one of London's only privately owned independent Museum's, producing and maintaining the 'Bond in Motion' Exhibition ….Co-Owner/Operator of acclaimed multi-million global entertainment merchandise retail stores.Tune into what could be 2021's most compelling retail debate to date. (42 minutes listening time).Subscribe to Thought and Leaders on your favourite podcast platform today.Thought and Leaders in a Gabay production. To sponsor the show or if you are interested in award-winning content, including digital content training for your organisation, please DMor email: ask@thoughtandleaders.com

In our first episode, host Martin Newman talks to Alex White, partner of political consultancy firm, Flint Global. Previously the chief political analyst at JP Morgan, director of nationwide intelligence at EIU (The Economist Intelligence Unit) and head of investment banking at the HM Treasury, he provides expert insight into the ways in which Brexit will affect imports and exports in the UK.

Martin Newman is joined by Simon Johnson, the chief executive of the Jewish Leadership Council and interim chair of the Rugby Football League. With years of experience advocating on behalf of the British Jewish community, Simon shares the best and the worst of how Jewish customers are treated in stores across the UK.

In our second episode, Martin Newman talks to Felix Farley, data ethics expert and AI developer at Intel. Previously the President of the Annual Artificial Intelligence in Business & Ethics (AIBE) Summit, featuring with the likes of Amazon, Google, Microsoft, Tesla and IBM, he provides expert insight into the ways in the ways customer data should be used and the implications of AI technology on commerce.

Serena Bhandari joins Martin Newman to discuss her experiences around having Tourette's syndrome, and how stores and restaurants can make sure that staff can assist customers with ‘invisible' disabilities.

Graham Johnston  welcomes the consumer champion, Martin Newman & payments expert Carl Scheible to the second episode of the podcast to discuss how to achieve true Customer Centricity across Omnichannel touch points. We delve into the careers and of both our guests,  explore what the word 'Omnichannel' means to both of them, and reflect on how brands are driving customer-centric transformation in a range of industries.   We get an exclusive 'blinkist-style' version of Martin's recent white paper on Customer Centricity and get expert insight from Carl about how disruptive payment options are helping brands to deliver seamless experiences. We also explore top tips from both Martin and Carl on what brands can do now to deliver customer centric transformation in these challenging times and un-box the clearpay service to deliver new payment options for customers. To find out more about the services and products discussed, please check out: Customer Service Action: http://www.customerserviceaction.com/ Clearpay: https://www.clearpay.co.uk/en-GB/index To get in touch with the host, Graham Johnston: graham@thinkomnichannel.com  or follow @TheOmniGuy

Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward. The post 097: Customer Centric Cultures appeared first on OB&Co.

If you don’t ask, you’ll never know. not to sound cliche, but nothing is ever handed out. In most of any business,  some things aren’t even in the open for you to grab in the first place.   You have to seek it out and put yourself out there. In an industry where every listing, buyer, client, and business opportunity is extremely coveted, a high level of hustle is always required at any stage in your career. Who knows where Marty would have been right now if he didn’t make an effort to gather courage to get in front of a camera and create “Condos & Cars with Martin Newman”. The moral of the story is, whatever you don’t do, won’t come to life. You miss 100% of the shots you don’t take. What other metaphors do you need?  It’s so universal because it’s so true. So be bold, spark that conversation, and show that enthusiasm that you have.  Martin & I met about 9 years ago in 2011 at Town residential.  We were in our mid 20’s, both hustling our exclusive rental listings, running up walk ups, and figuring out ways on growing our business.  Williamsburg wasn’t much of a neighborhood then, and the Hudson Yards was still a vacant parking lot for the MTA trains.  Martin hails from CT, and moved to NYC after graduating Southern CT state university.  His love for real estate began in his late teens after operating his own property management business. He joined Compass in 2018, and recently founded his own social media channel condos and cars.  He lives in the west village with his girlfriend, but has also lived in North Williamsburg, South Williamsburg, & Union Square. You may follow him on IG at @martinnewman & his Youtube Channel “Condos & cars with Martin Newman.”

On this episode of 'Finding Your Frequency' we speak with Dr. Martin Newman about mental health,health care, and company Destiny Springs Heath Care. This 90-bed, 68,000 sf behavioral health hospital was designed to accommodate a wide range of inpatient and outpatient mental health services for adolescents and adults in Surprise, Arizona.

Martin Newman is a 'Consumer Champion' who focuses on putting the customer first. Martin has been working in the consumer-facing sector for 37 years, founding and chairing e-commerce consultancy Practicology, and heading up multichannel operations for brands such as Burberry, Ted Baker and Harrods. Martin is known globally as a champion of customer experience, being at the heart of end-to-end customer-centric transformation in the industry.This week we speak about sustainability in fashion, the environment and we talk about his experience growing up as an adopted child in Glasgow.We also get down the matter at hand: diversity. Rate, review and subscribe! Join the community:#WhatMatters #WhatMattersPodcast #WhatMattersNewsletter: alexreads.co.uk/newsletterEmail: whatmatterspod@gmail.comInstagram: @AlexReadsTwitter: @AlexReads__Follow Alex Reads on Vero: https://get.vero.co/whatmattersMusic: JMZ Artwork: Mike-Andre Joda Website: alexreads.co.ukExecutive producer Clarissa Pabi

In the spirit of 'summer reading' and bookclubs, we asked our community on Linkedin what books they were reading on retail, and which authors would they like to hear us interview in the studio. As a result we're pleased that four of the most-suggested authors agreed to brave the oppressive humidity of a London 'summer' day to chat with us about their latest books, their experiences, motivations and ideas. "Authors" is probably not the best description since our group are retailers, entrepreneurs, technologists, analysts... who have happened to write books.  Our conversation covers customers, culture, Amazon, technology, university education and the process of writing.    Run time: 65 minutes. Information: Martin Newman: https://www.linkedin.com/in/martindnewman/ ("100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multi-Channel World" - https://amzn.to/31IyVp8 ) Natalie Berg: https://www.linkedin.com/in/natalie-berg-ba20931/ ("Amazon: How the World's Most Relentless Retailer will Continue to Revolutionize Commerce" - https://amzn.to/2TB1bHz ; and her previous book on Walmart, https://amzn.to/33wkEOl) Miya Knights: https://www.linkedin.com/in/miyaknights/ (co-author with Natalie of "Amazon", above, and of "Omnichannel Retail: How to build winning stores in a digital world", https://amzn.to/2N4Unkh ) Richard Hammond: https://www.linkedin.com/in/uncrowdceo/ (author of "Smart Retail: Winning Ideas and Strategies from the Most Successful Retailers in the World (4th edition)" - https://amzn.to/2KLe5ih - and the newly-released "Friction/Reward: Be your customer's first choice" - https://amzn.to/2KNccS9 Ian Jindal: https://www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal   Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Ian Jindal. 

Martin Newman is the founder of The Customer First Group. He has over 35 years’ retail experience working with brands including Ted Baker and Burberry. His latest book, ‘100 Practical Ways To Improve Customer Experience’, provides marketing strategies for every step of the retail journey. In this in-depth conversation, Martin argues why scaremongering over the death of the high street is “nonsense”, describes how providing a convenient and personalised experience allows companies such as Uber and Deliveroo to be disruptive, and explains how businesses can differentiate themselves by implementing a “can do” culture.

ABOUT: With over 35 years in retail marketing, it's a pleasure to speak to Martin Newman about putting the customer first.   We cover:   - The importance of having real world, practical experience - Defending yourself against the disruptors - Proximity marketing - Using technology to empower customers - Having all departments on the same track to improve customer experience - Checking your business from the customer perspective - Listening to what the customer wants - What happens after purchase? - Selling restaurant merchandise through Amazon - Being socially responsible - Focusing on retaining customers LINKS: “100 Practical Ways to Improve Customer Experience” by Martin Newman and Malcolm MacDonald   20% off with code for our listeners:  100CXTIPS   Listeners can buy the book and sign up to Martin's newsletter for latest blogs online at: http://www.martinnewman.co.uk/100-practical-ways-to-improve-customer-experience     MARTIN NEWMAN   Widely considered a thought leader, with deep experience of the European, US and Asia Pacific markets, Martin Newman is known globally as one of the foremost authorities on customer experience. His achievements cover over 35 years in Retail, heading up the Multichannel operations of some of the world's leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker. In August 2018 Martin released his first book, 100 Practical Ways to Improve Customer Experience, which provides both strategic and practical advice, focusing on multichannel industries that face major challenges from disruptive brands. Drawing on his extensive experience in the retail space, the book details tips and pointers that all consumer facing businesses can action to become customer-centric. The book is available to buy worldwide. Martin is the founder and Chairman of global consultancy company, Practicology. He is also a board member of renowned retail companies including White Stuff, he sits on the advisory board of Yext, a leading digital knowledge management provider, and is also a member of the prestigious KPMG IPSOS Retail Think Tank. Martin has been listed in various industry leader lists including being listed on Retail Week's top 50 eTail Power List for five years in a row, he has been named in Retail Insiders top 100 Retail movers & shakers list for a number of years consecutively and on the British Vogue Online Fashion 100. He has been a judge of numerous awards including the World Retail Awards, the Customer Experience awards, the Retail Insider awards, the PayPal eTail Awards and the Online Retail Awards of Australia. Martin presents keynotes, Chairs conferences and moderates panels at more than 20 events annually some of which have included: Retail Week Live (London) Shoptalk (Copenhagen, Las Vegas) British Retail Consortium (London) Seamless retail (Dubai, Singapore, Australia) World Retail Conference (Dubai, Rome, Paris, Madrid) Customer futures (Hong Kong) Global eCommerce Leaders Forum (New York) Retail Week Hackathon Head Judge (London) Shop.org (Chicago, Las Vegas) Retail Plus (Amsterdam) Savant E-Commerce (Berlin and London) iMedia (Australia) Sports Interactive (Amsterdam) Etail (London) Sun Capital Conference (Mountain View, CA) He has shared a stage with the founder of the worldwideweb, Sir Tim Berners-Lee at the World Retail Congress, to talk about what's next for the web and what it means for retailers. Martin is also a regular contributor to various industry titles including Retail Week (UK) and Power Retail (Australia) and has been cited dozens of times in other publications. Martin can also be seen predicting the performance of Black Friday on the BBC and on 11/11 singles day in China on Alizila.   Martin regularly advises the boards of his clients on their key strategic questions and challenges. These cover customer-based questions such as how to transform their business to truly put the customer first, and how to remove friction for customers and drive engagement. He also covers more business-based challenges including how businesses should prioritise their investments and roadmap for growth, as well as how to internationalise and into which markets. He also advises on how to develop omnichannel strategy and the role of the store, as well providing thought leadership for global organisations. FOLLOW US: ⠀   Martin: https://www.linkedin.com/in/martindnewman https://twitter.com/martinnewman ⠀ Mark / WE ARE Spectacular⠀   https://twitter.com/spectacularmark https://twitter.com/spectacularchat https://www.instagram.com/spectacularmark/ https://www.linkedin.com/in/markmcculloch/   Thanks to our sponsors:   Mark Pitcher at https://www.SmashtheBox.me Personal and Employee Inspiration, Motivation, Purpose Finding, Executive Coaching Be inspired every morning at 7.45am Facebook Live: https://www.facebook.com/SmashTheBoxMarkPitcher/       Do you want to be on the next Spectacular Marketing Podcast? Email gabby@wearespectacular.com

Martin Newman is founder and chairman of Practicology, and is one of the worlds foremost authorities on customer experience. He's recently distilled his wealth of knowledge into the book “100 Practical Ways to Improve Customer Experience: Achieve end-to-end customer engagement in a multichannel world”. This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy

I'm A Celebrity Get Me Out of Here psychologist Kate Baecher talks to Martin Newman and gives her thoughts on the contestants mental state and predicts a winner. See acast.com/privacy for privacy and opt-out information.

If you’re in the retail business, you’ve probably heard of Martin Newman. He’s founder and chairman of Practicology, a multi-channel and e-commerce consultancy group in the United Kingdom, Australia and Hong Kong. Whether it’s an issue with technology or design or a question about deploying data against the backdrop of choppy retail waters, Martin’s 30 years of experience helps businesses take their strategy to the next level. If you’re wondering about the creative ways retailers are approaching multichannel customers or if you’re curious about consumers’ last-minute buying decisions this holiday season, Martin’s got the insights.

In 1997 I hit the ground while skydiving and have been in (and out) of a wheelchair since. I think it would be safe to say that it does not stop me from living life. “My desire is to empower people. I want others to realize that it doesn’t take a seemingly tragic episode to positively impact your life. My hope is that I can demonstrate how this is possible.” Many who have experienced serious accidents often speak of their lives as if it occurred in two parts, the before and after. As a personal trainer, marathon runner and skydiver, Jeremy Newman describes his “previous life” as one he lived with reckless abandon, his first love always being the thrill of a challenge. Unfortunately, no challenge would prove greater than on May 24, 1997, when a devastating skydiving accident left him paralyzed from the waist down. This is the story of a man who, by his own admission, brought himself to the brink of death, and returned with the gift of inspiration to all those who surround him. An avid skydiver, Jeremy was well trained, experienced and fiercely competitive. On that fated day in May, he admits that in an attempt to race his fellow skydiver to the ground he purposely closed his end cells, ultimately collapsing his entire canopy and plummeting himself to the ground at 1200 feet. With multiple life-threatening injuries, Jeremy slipped in and out of a drug-induced coma for one month. As doctor’s made grim predictions that he would never breath on his own, speak, or walk again, Jeremy’s friends and family prepared for what seemed like the inevitable. Into his second month of hospitalization, Jeremy experienced a spiritual and emotional epiphany that he attributes to his mother, Lynn, who visited him everyday. He unbelievably began to regain his mental and physical abilities and doctors described his recuperation as nothing short of miraculous. He was released in 2 1/2 months and returned to his clientèle the very next day. Jeremy has never looked back. “I’ve learned to appreciate all that I have, and all the things I used to take for granted, like taking a breath on my own. Every morning when I wake, I say thank you.” Jeremy’s injuries did not prevent him from returning to competitive sports. With borrowed racing equipment, Jeremy began competing as a WHEELCHAIR ATHLETE in the 1998 Los Angeles Marathon. Jeremy has since competed in nearly three-dozen triathlons, a dozen marathons and countless biathlons, duathlons, 5K and 10K races. In Colorado, Jeremy relearned downhill skiing as a disabled skier in the Hartford Ski Spectacular. June 7, 1999 marked the successful completion of his participation in the 56-day, 3600 mile Transcontinental Triathlon from Santa Barbara to NYC. In 1998, Jeremy also became an avid triathlete, and is the only wheelchair triathlete in California to date. In fact, he was selected as one of only two wheelchair athletes to represent the United States in the 2002 World Triathlon Championships in Cancun, Mexico. Since that time he has participated in several hundred races in 18 different countries and been to 8 world triathlon championships. He is currently training for the US Cycling Team and will be visiting the Olympic Training Center in Colorado Springs in September 2010.

Chris Hook, Elizabeth Fortescue and Martin Newman discuss this year's entrants in the Archibald Prize for portrait painting See acast.com/privacy for privacy and opt-out information.