Body Bangin'

In this powerful episode, Micki Woods is joined by Jeff Butler and Justin Lewis—two shop owners who fought for years to protect collision shops and consumers alike, and won.They helped pass a groundbreaking Right to Appraisal (RTA) bill in Washington, and they're here to share what every shop owner needs to know about it—and how to take action in your own state.Here's what you'll learn:✅ What RTA Actually Is: Why it matters, how it works, and why most shops are still misunderstanding it.✅ Why WA Had to Step Up: How insurers were writing RTA out of policies—and how Jeff and Justin fought to make it mandatory.✅ “Competent Appraiser” Defined: What that term really means (and why a boat damage appraiser has no business near a Tesla claim).✅ What Shops Can Do Now: Whether you're in WA or not, here's how to educate customers, document better, and fight smarter—not harder.If you've ever been short-paid, ignored by insurance, or frustrated with the lack of leverage, this episode is a must-listen.

In this value-packed episode, Micki Woods sits down with Kena Dacus, co-owner of Dacus Auto Body & Collision Repair, to uncover real-world strategies for shop owners who are ready to grow smarter, not harder in the collision repair industry.Here's what you'll learn: ✅ Insurance Headaches: Why getting paid for proper repairs (like safety inspections) feels impossible, and how Kena's team manages the pushback. ✅ Towing Business Truths: The real cost of adding towing services, the risks you need to know, and why it's a completely different business model from collision repair. ✅ The 4-Day Work Week Experiment: How moving to a 4-day production schedule improved efficiency, reduced burnout, and became a game-changing recruiting tool for Kena's shop. ✅ Why Industry Involvement is Non-Negotiable: Kena shares how getting involved in industry groups, trade shows, and learning from other shop owners unlocked massive growth—and why you can't afford to stay on the sidelines.If you're an independent shop owner feeling the pressure of insurer challenges, consolidation, and keeping your team happy while growing profitably—this episode is a must-listen.

I am talking with Michael Giarrizzo, CEO/President of DCR Systems, about embracing the change of our industry. As our vehicles become more complex things NEED TO CHANGE!Vehicles today are safety machines on wheels so what is your shop doing to make sure you are keeping those vehicles that come to you after a collision are being restored so they operate exactly like they would if they never would have gotten into an accident.We need to start taking on the responsibility of this to create a sustainable future in our industry! No more are the days of just checking fit and finish!  Michael challenges shops to:1 – establish your why2 – create processes that are non-negotiable (consistency)3 – have extensive documentation (documentation before, during and after the repair including manufacturer repair procedures, videos, photos, notes, etc.)4 – create quality control check points throughout your shop (ask your team where those QC checks should be. Utilize your team to make your business better.)If you want to ask any questions of Michael or inquire about becoming one of his licensed shops you can email him directly at:mgiarrizzo@dcrsystems.netLinks to Michael's past Body Bangin' interview - Episode #30 – Becoming a Lean, Mean, Auto Body Repair Machine:Apple Podcasts: https://podcasts.apple.com/us/podcast/ep-30-becoming-a-lean-mean-auto-body-repair-machine/id1558234037?i=1000553311049On YouTube: https://youtu.be/3YVwWiA9Um0?si=-CtQbNXGGYDoPf07____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our wonderful sponsor, Lombard Equipment, who sells new and refurbished equipment AND provides training on that equipment in your shop!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/What made this year's SE Collision Conference amazing? Several of those involved chatted about some things that happened behind the scenes plus a recap of the show. Joining me today is: Josh Kent - CCA's Executive Director, Kyle Bradshaw - CCA's President and Board Members of WMABA & CCA - Brian Davies & John Shoemaker Make sure to mark your calendar to join in next May-ish in Virginia!Contact WMABA or CCA Directly:Email WMABA's Office: info@wmaba.comEmail WMABA's Executive Director - Jordan Hendler: jordanhendler@wmaba.comWMABA's website: https://wmaba.com/Email CCA's Office: info@carolinascollisionassociation.comEmail CCA's Executive Director - Josh Kent: oregon.josh.kent@gmail.comCCA's website: https://carolinascollisionassociation.com/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our wonderful sponsor, Lombard Equipment, who sells new and refurbished equipment AND provides training on that equipment in your shop!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/We are talking about a very polarizing topic today with Steve Krieps of Collision Safety Consultants of West Virginia. Steve was part of a panel at the SE Collsiion Conference where they discussed the pros and cons of RTAs (Right to Appraisals), PRI (Post Repair Inspections) and what the shop's role is in those things. This is super informational for all shops out there!Listen to Billy Walkowiak's episode where we get into the nitty gritty of RTAs:Ep #58: Use the Appraisal Clause to Get Paid with Bill Walkowiakhttps://podcasts.apple.com/us/podcast/ep-58-use-the-appraisal-clause-to-get-paid-with/id1558234037?i=1000590615764Contact Steve Directly:Email Steve: steve.collisionsafety@gmail.comCollision Safety Consultant's website: https://collisionsafetyconsultants.us/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

For all of you listening Lombard Equipment is offering a FREE Air Jack (3 bag) with purchase of any Chisum equipment piece PLUS Chisum is offering incredible factory pricing through the end of June!https://youtu.be/AsTdmSVxSHs?si=v-sKc171vEm1eaKCKevin Lombard & Dave Caron of Lombard Equipment chat with us today about the opportunities shops have as they are experiencing some slow downs right now.A survey was done and found that a technician standing up ergonomically (versus down on the ground) are 22% more efficient!They also talk about the latest frame machine that is the Swiss army knife of all frame machines - the Bronco and Bronco XL!For all of you listening Lombard is offering a FREE Air Jack (3 bag) with purchase of any Chisum equipment piece PLUS Chisum is offering incredible factory pricing through the end of June!Watch the video of the Bronco: https://youtu.be/AsTdmSVxSHs?si=v-sKc171vEm1eaKCContact Lombard Equipment:Contact Form: https://lombardequipment.com/contact/Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our wonderful sponsor, Lombard Equipment, who sells new and refurbished equipment AND provides training on that equipment in your shop!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/I'm excited to bring to you today Mister Blake Farley, the Executive VP of Operations for Quality Collision Group from the Southeast Collision Conference. Blake talks about how he used to get in his own way thinking he didn't need any feedback or help and changing that perspective allowed him to change the game.We talk about so many good things today!Contact Blake Farley Directly:Email Blake: blake.farley@outlook.com Quality Collision Group's website: https://www.qualitycollisiongroup.com/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our wonderful sponsor, Lombard Equipment, who sells new and refurbished equipment AND provides training on that equipment in your shop!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Next in our lineup from the Southeast Collision Conference is Jay Goninen, the President and Co-Founder of Wrench Way and the Podcast host of "Beyond the Wrench". Jay talks about some great things to consider about if you are looking to get some new technicians and also fantastic takeaways on ways to retain that top talent that you have!Contact Jay Goninen Directly:Email Jay: jayg@wrenchway.comWrenchWay's Website: https://wrenchway.com/Beyond the Wrench Podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/beyond-the-wrench/id1503503473Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our wonderful sponsor, Lombard Equipment, who sells new and refurbished equipment AND provides training on that equipment in your shop!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Today we chat with Taylor Moss of OEC (OE Connection). Taylor talks about some of the main ways that shops are losing (leaking) profit and how you can stop the leaks!Taylor utilizes Repair Logic and offers a free demo if you are interested.Contact Taylor Directly:Email Taylor: Taylor.moss@oeconnection.comRequest a Demo of Repair Logic: https://oeconnection.com/free-demo/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to Lombard Equipment, our wonderful sponsor, whose goal is to help improve the quality of people's lives.Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Next in line at the SE Collision Conference we are taking with StrongLead's CEO, Bruce Schronce. Bruce and his team help grow collision centers. In his session he gives 5 critical aspects of growing your business, attracting, developing and retaining great people, leadership cohesion, and enjoying a meaningful and prosperous journey.Contact Bruce Directly:Email Bruce: bruce@stronglead.orgStrongLead Website: https://stronglead.org/Contact the StrongLead Team or a consultation: https://stronglead.org/contact/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Lombard Equipment, our fantastic sponsor has 5 star online reviews, they do all of their own service and warranty work! Amazing! :) Reach out to them today...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Kyle Motzkus, GM of Hunter Autobody,  and Danny Gredinberg of the DEG (Database Enhancement Gateway) are with us today!Their session was called "Self Confidence: An advanced repair plan you can expand on."They discussed the non-negotiable required operations and how they talk about some of these more complex things to the guest.Their goal is to help you build a bullet proof repair plan supported by facts.WATCH A VIDEO WITH DANNY ON THE USAGES OF THE DEG:Episode #70 of Body Bangin' - Write Your Strongest Sheethttps://youtu.be/TcLSJbFJ9IkContact Danny or Kyle directlyEmail Danny: admin@degweb.orgEmail Kyle: kyle@hunterautobodyinc.comDEG Website: https://degweb.org/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Lombard Equipment, our fantastic sponsor, has been in business for over 30 years providing equipment, service, training, AND support! Reach out to them today!Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Today we are chatting with Greg Peeters of Car ADAS Solutions. Greg's session was titled "The Critical Steps Involved to Achieve an OEM-Centric Calibration".We chat about the good, the bad, the truths and untruths about ADAS as well as what it takes to do an accurate calibration as well as when and how to calibrate.Contact Greg PeetersEmail Greg's team at Car ADAs: info@caradas.comCar ADAS Website: https://caradas.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to Lombard Equipment - our sponsor of this series! Lombard Equipment not only sells new and used equipment but they have real LIVE people answer their phone!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Next in line at the SE Collisiion Conference we are taking with Matthew DiFrancesco who had a session titled "Building Value in Your Shop". Matt is the owner of High Lift Financial and the podcast host of "Your Business Your Life".Today we talk about:How to build value in your businessBusiness structuringHow to exit your business one dayAnd more!Contact Matt DirectlyEmail Matt: mdifrancesco@difranfc.comHigh Lift Financial Website: https://highliftfinancial.com/Your Business Your Life Podcast: https://podcasts.apple.com/us/podcast/your-business-your-life/id1587750001____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Shoutout first and foremost to Lombard Equipment - our sponsor of this series and your #1 choice when looking to purchase new and refurbished equipment from Maine to Miami!Reach out to them today! Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/We are kicking off the series from the SE Collision Conference 2024 in Greensboro, North Carolina with the one and only Mike Anderson of Collision Advice! Mike had a couple of sessions: 1) Future-proof Your Shop: Tomorrow's Success Starts with Today2) 100% DisassemblyToday we talk about:Importance of 100% dissassemblyWhat got you success is not going to be what gets you success in the futureCurrent industry trendsManufacturer's supporting their certified collision shop networkContact Mike Anderson DirectlyCall Collision Advice: 703-898-0715Collision Advice Website: https://collisionadvice.com/Send an Email: https://collisionadvice.com/contact/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Winner of the 2024 Vehicle Care Rockstar Award given out by BodyShop Business went out to Clay Hoberecht - owner of Best Body Shop in Wichita!Clay talks about what he does differently, why he does it and what separates him from other shops.Reach out to Clay directly:Clay's Email: bestbodyshopinwichita@yahoo.comEpisode #55 with Clay: Get Paid for What You Do and Change Your Mindset with Clay Hoberecht: https://youtu.be/s46WhSvjClkBest Body Shop's Facebook Page: https://www.facebook.com/BESTBODYSHOPINWICHITACollision Cocktail Hour: https://collisioncocktailhour.comWichita Wagyu: https://wichitawagyu.com____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Jordan Hendler & Josh Kent join me today to talk about the SE Collision Conference that will be happening very soon! From May 16-18th the festivities will be going down!On Friday, May 16th there is an award ceremony with cocktails, games and a whole lot of fun. This event is by invite only or if you purchased a ticket to the attend the amazing classes.Starting Saturday, May 17th at 8:30am EST the classes kick off with Mike Anderson of Collision Advice and sessions run all day. The tradeshow floor is free to anyone that would like to come by and that opens at 10am on Friday. Classes and the trade show floor run through Saturday May 18th.Cost: Only $179 for all of the classes (for non-members) and $99 for members. Such a great value!IMPORTANT LINKS:The full lineup of classes can be found here: https://carolinascollisionassociation.com/schedule-speakers/Main website: southeastcollisionconference.comGet tickets here: https://brushfire.com/southeastcollisionconference/scc/565643/registerEmail Jordan: jordanhendler@wmaba.comEmail Josh: info@southeastcollisionconference.com____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Rick Selover has been in the business for a long time and has been helping shops grow for just as long! Rick understands the power of perspective and of self awareness. After putting things into action in his own life and seeing the power of it all, he started helping others in our industry.We talk today about some basic things you can switch up in your every day life that will impact your person, your body and also your business and the way you function!If you take 1 thing that popped into your mind during this podcast and start making small changes to that 1 thing…you will be excited once you start to see the effects. I challenge every person listening or watching to do the “no phone” for at least 30 minutes to 1 hour every morning. It's a GAME CHANGER!Get help with your business with Rick!Email Rick for a copy of his morning routine. :) Contact Rick Selover Directly: https://linktr.ee/mindwrenchRick's Email: rickselover51@gmail.comRick Selover's Website: https://rickselover.com/Mindwrench Podcast: https://podcasts.apple.com/us/podcast/mind-wrench-podcast/id1529656089____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

The NE Collision Conference just wrapped up and I only heard amazing things about it! Today we talk with Ken Miller, President of the AASP New Jersey and Co-Owner of 821 Collision in North Haledon, NJ. He shares with us some of his top takeaways and most popular highlights of the show. If you have never been to the NE Collision Conference it is the weekend of St. Patty's Day in March every year so make sure to register when it comes around in 2025. This conference has the largest trade floor and is known as the "mini-SEMA".I will be there next year and hope to see you all too!!!Contact Ken Miller Directly:Ken's Email: kmiller@821collision.com821 Collision's Website: https://821collision.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Today, my friend Kyle Motzkus, who's the general manager over at Hunter Auto Body in St. Louis, Missouri, and I are having a chat about the common challenges collision shops face. Kyle's got some great insights to share!We'll cover everything from the importance of getting the intake process right with clients to ensuring they're the right fit for your shop, setting clear expectations, walking them through the repair process, drafting repair procedures, staying in touch with both the insurance carrier and the customer, and even handling payments post-repair.Kyle's a seasoned speaker at industry events, and he's here to lend a helping hand to others in the field! So, let's dive in and learn together! Contact Kyle Motzkus Directly:Kyle's Email: kyle@hunterautobodyinc.comHunter Auto Body Website: https://hunterautobodyinc.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Louie Sharp, owner of Sharp Auto Body talks to us today about the keys to his success. As a former marine his mindset shift completely changed his life and his business.Louie drops so many amazing gems in this episode. Check this out:Life is either easy or hard and you get to choose how you play the game.Be the point of the spear. Lead the charge for what is right, for what's just and what is fair.In coaching he starts with the owner. For every business owner, Louie shares that you have to work on YOU first before working on the business. He believes our business is our spiritual practice - how we serve & help people and we shouldn't take it for granted. The marines gave him:#1 - Self Esteem - He could do things he didn't think he could.#2 - Heart of serviceTake the time to know the people and know the stories to be able to care for your customers.If you start with love - you will be amazed at what happens. Send them blessings, abundance and love and you'll be amazing at how everything in your life will change. When you start with love, love doesn't know the boundaries of the "rules" or the b.s. we typically deal with.Music from the heart touches the heart. Anything that comes from your heart will touch another heart.There are so many more great things. I hope you listen all the way through!Contact Louie Sharp Directly:Louie's Email: louie@sharpautobody.comSharp Auto Body Website: https://www.sharpautobody.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Did you know that in our collision world today that only 44% of body shops are independent? Take advantage of that!John Shoemaker joins us today and we dive a little bit into his session at SEMA with the SCRS classes where he spoke on “Being Elite in a Consoldator's Market”.John is a legend in our industry. He's a long time veteran who now is a BDM for BASF where he is able to help out shops plus he speaks at conferences and association events across the country.Being elite in your market means you have to differentiate yourself.John cites that OE certification is the #1 way to do so but also emphasizes the importance of meeting people where they are at and focusing on what they need emotionally in that moment.We discuss several ways other shops are differentiating themselves to give you ideas. After creating a differentiator you need to market that so the general public knows!We also invite you to join us on our Collision Cocktail Hour monthly zoom calls if you are a shop or vendor. You can register by visiting our website at: collisioncocktailhour.com.Contact John Shoemaker Directly:John's Email: john.a.shoemaker@basf.com____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ Subscribe to the Body Bangin' YouTube Channel!For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

I had the pleasure of hanging out with Steve Baker, manager of Windermere Collision Center in Winter Garden, Florida. At Windermere their team has decided to really get niche in the EV repair segment. We discuss the importance of their processes and how that has been a big needle mover for them. We also discuss some of the difficulties they have had repairing the EVs and how they are overcoming them. In addition, if you are thinking of either getting into the EV certifications for Tesla, Lucid, Rivian, etc or pushing harder into those – Steve gives some great recommendations.This podcast episode is for all body shops with great takeaways for all!If you'd like to contact Steve he would be happy to have a conversation with you!Contact Steve Baker Directly:Steve's Email: s.baker@windermerecollisioncenter.comWebsite: https://windermerecollisioncenter.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ Subscribe to the Body Bangin' YouTube Channel!For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Today we are talking with Laura Tierney from ShopLoaner.com and discussing something that is gaining a lot of momentum in our industry – vehicle loaners in your shop.This doesn't mean that you have to give out free loaners to people. This means another revenue stream for you. It means that you could provide a value to your guests by having a vehicle on site or even providing a vehicle for less money per day to customers who don't have rental coverage. It also allows you to really provide for that guest at another level. Does a replacement vehicle cause you to have storage issues?How many would you want to have for your shop?Where would you get these vehicles?Would this break the bank trying to insure these vehicles?What happens if a customer gets into a wreck in your loaner?Does this create more admin tasks for your team and bog them down further?How much more per repair could you be making when adding on a rental vehicle?I had so many questions and Laura was great to answer them all and give us some great things to think about! Contact Laura Directly:Laura's Email: Ltierney@arsloaner.comWebsite: https://www.shoploaner.com____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ Subscribe to the Body Bangin' YouTube Channel!For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Collision repair centers may hear of cyber crimes but think it won't happen to them. Yet, it could and it does!We talk to Mark Riddell who spoke at a collision conference "across the pond" and shares with us some key takeaways from that conference.Cyber crimes are not typically a hack into your system. Most crimes are tricks a human to pay money out via email...listen in to hear the #1 main cyber hack so you can be on the lookout!Auto body shops are looked at as small businesses which for cyber attackers means that we are easy prey and we are assumed to be easy to breach. How do we protect ourselves and our customers data?What is your "attack surface" and what does it look like?It may not be financial loss but it may be a reputation loss.There are many ways that these cyber thieves can attack. 3 of these are:1 - online booking2 - emails3 - websiteMany of us in body shops are not properly trained. Mark states that anyone that is touching money in your business is a major target! Most times it's not the owner that will be attacked.These criminals can shut down your production, our supply chain.Reach out to Mark Riddell directly.Mark's Email: mark.riddell@m3networks.co.ukM3 Networks Website: https://m3networks.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Kevin Wolfe is the owner of Leaders Way which just celebrated its 25th birthday!As a former mechanical shop owner who was doing great financially yet saw that his staff was not cohesive which started his journey into leadership. Within 3 years he had become the employer of choice as he had worked hard on developing and exploring his leadership skills.Kevin is now highly sought after as a leadership coach and this episode will show you why!Did you now that we are at an all-time high of disengagement professionally at 73%!We get into the reasons of WHY and HOW we fix that.We talk about how engagement is the #1 thing that most impacts your business and as shop owners train their staff in all levels of the business they are not doing training in leadership skills. What a miss!He has a great quote – you can't lead people past where you are at, showing the importance of self discovery and improvement!You also can't lead people you don't know so setting up times to meet regularly with your team is a MUST. 2 books Kevin recommends are:1 – The Talent Code by Daniel Coyle2 – Culture Shock by by Jim Clifton Reach out to Kevin Wolfe directly.Kevin's Email: kevinw@leadersway.comLeaders Way Website: https://www.leadersway.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Josh Piccione is a go-getter as the GM of Tom Wood Collision. They are a dealership owned shop in Indianapolis that is VERY BUSY! As a very active member in the Collision Cocktail Hour, Josh has worked very hard to make sure their vehicles are repaired according to the manufacturer repair procedures and has had a hard time battling the insurance companies to figure out how that was going to work in his shop. His experience is awesome and he brings very helpful information to others working to do the same thing.Josh had an "aha" moment when he was in Mike Anderson's class and got called out about security features and post-collision inspections and his shop has never operated the same way again.Listen to how he changed things up in his shop and dug in to do the right thing - even though he thought they had been before!Reach out to Josh Piccione directly.Josh's Email: josh_piccione@tomwood.comTom Wood Collision Website: https://www.tomwoodcollision.com/Join us for the Collision Cocktail Hour monthly meeting: https://collisioncocktailhour.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Robert Snook with Business Success Global is talking with us today and he knocks my socks off! Robert is a very popular key note speaker and works with shops around the globe and helps them grow their business and differentiate themselves.How do you increase your revenue using the business revenue stream knowing that money follows energy.We are talking about the "Stars" versus the "Hamsters".Product, Positioning and your Channels set the stars apart from your hamsters which is the trap of sales and revenue. Hamsters are caught up in the every day to-do list. He shares that hitting someone's standard is a "so what?" moment.My favorite quote he makes is "There's more power to stopping than starting."Stop doing the busy work and start moving the needle.My next favorite is "There is no difference between high and low performers other than  implementation. Everything else is just an excuse."Robert shares that the opportunity is in the EXTRA and the DIFFERENTIATION and none of it has anything to do with the repair! Keep it small, simple and sustainable. Makes you think, doesn't it?Put different bait on your hook and catch bigger, better fish!Stand out in the moments that matter so you can catch more fish.Reach out to Robert Snook directly.Robert's Email: robert.snook@businesssuccessglobal.comPayne & Sons Paint & Body: https://www.businesssuccessglobal.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Our last guest of the Texas Auto Body Trade Show is the one and only Mike Anderson!!!!This year Mike's theme is “Be ExtraOrdinary” and, as always, he brought the house down!Since we last talked, Mike had the opportunity to read the book by Kevin Brown called “The Hero Effect”. He stated in this book “NOBODY NOTICES NORMAL” which means we have to be extra ordinary. Mike then shares his latest jaunt to a local Lexus dealership and how that visit wowed him! What he realized was the power of personalized experience was key.At the Lexus conference they shared – "Know Me, Know My Car" and he speaks on the importance of knowing our guests BEFORE we talk about their vehicle. Let's find out what's important to them first and build that emotional connection.Another thing he shared is the false sense of security our industry has and speaks on those insights.Consumers today want to do business with whoever makes it RIDICULOUSLY easy or radically easy to deal with. Are you doing this in your shop?Reach out to Mike directly!Collision Advice: https://collisionadvice.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Burl was part of a panel at the Texas Auto Body Trade Show talking about legislation in our industry. Burl Richards is the owner of Burl's Collision Center in Henderson, Texas and he is fighting for consumer's rights and safety...and I LOVE IT!Listen in as we talk about how he fights for consumer safety.The fight Burl recently won was based off: Do you believe a repair plan is necessary?In his district court there were 12 jurors and a judge that decided a blueprint repair was necessary and warranted!At the trade show he and his panel talked about different aspects of legislation plus the RTA and how it covers a lot of aspects for OEM procedures, processes and rates.The takeaways Burl would like for people to have in class today would be: keep supporting auto body associations when it comes to phone calls, emails, money, and time. It is time to come together as an industry for our consumer's safety.Not everyone can fight the fight but everyone can do their part!Read the BodyShop Business article on Burl's court case win: https://www.bodyshopbusiness.com/texas-jury-awards-state-farm-policyholder-277000/?utm_source=omeda&utm_medium=newsletter&utm_campaign=Texas+Jury+Awards+State+Farm+Policyholder+%24277%2C000&oly_enc_id=2215D5567389I5WReach out to Burl Richards directly!Burl's Email: burl@burlscollision.comBurl's Collision Center: https://burlscollision.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

We are BACK and coming to you again from the Texas Auto Body Trade Show this week with a mini-episode! For today and the next 2 episodes you will get to hear from some of the amazing speakers that were there and even an attendee that has some great stuff to share. :)Shops are saying there's no talent and the students are saying there are no jobs...what's the deal? Today we are talking with Raven Hartkopf, the lead collision instructor at Collin College in Texas. She received her associates degree in auto body and now, as a graduate student, she's working on a field problem where she is diving in to what the issue is between  students and the auto body shops.  The big takeaway she found is students are wanting shops to work around their school schedule. If the student starts part-time once they are free and done with school they typically stay with that shop and go full time - yet most shops don't offer a part time position! She has also found there's a disconnect between women who want to do more manual labor feeling uncomfortable going in to a shop. This is a great opportunity for shops to step in to this supportive role!Another big point is for shops looking to hire someone out of a technical/trade school. DON'T WAIT UNTIL THEY ARE DONE WITH SCHOOL! Most shops have already grabbed up the great talent!Of 100 shops in Collin County they surveyed 70 shops and students asking: - what kind of work do they do? - what the average age is for techs?  - what is important to them? - salary? - benefits?For students: - age? - gender? - how comfortable they feel going into the industry? - 1st generation student? - socio-economical status? - what were they looking for?What great info!Reach out to Raven Hartkopf directly.Raven's Email: rhartkopf@collin.eduSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

We are coming to you from the Texas Auto Body Trade Show this week with a mini-episode! For the next few episodes you will get to hear from some of the amazing speakers that were there and even an attendee that has some great stuff to share. :)Today we are talking with Logan Payne of Payne and Sons Paint and Body Shop in Dallas & Bedford, Texas. Logan and Danny Gredinberg talked at the trade show about the importance of repairing a vehicle per the OE repair procedures.Main point #1 - don't let the techs write the sheetRecommendation: Divide up the writers job versus the old way of where the estimator was handling everything from beginning to end.Big Push of the Class: Get started!Reach out to Logan Payne directly.Logan's Email: logan@paynescollision.comPayne & Sons Paint & Body: https://payneandsonsbodyshop.com/contact-us/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Andy Hipwell and James Rodis of OEM Calibration are with us today and getting into all things calibrations! Stay tuned until the end because it keeps getting better as we go!Did you know that 80% of shops are NOT doing calibrations? Why not? How do you start? What do you need to know?Join us on the Collision Cocktail Hour on the 3rd Wednesday of the month at 8pm EST:https://us02web.zoom.us/meeting/register/tZcvcu6uqTIrEtEVLRBBFPx8xz6sxkLdMv-W#/registrationReach out to Andy &/or James directly: Andy's Email: Andy.Hipwell@OEMCalibration.comJames' Email: James.Rodis@OEMCalibration.comOEM Calibration Website: https://oemcalibration.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Laura Gay is a former shop owner and has been assisting shop owners sell their collision repair facilities (or purchase additional shops) for over 30 years. If you are thinking of selling your shop, wondering what the consolidators are up to or wondering what the future of the collision industry looks like, today's interview is for you! For those wanting to work with someone who specializes in family business and the transfer of your business contact Matt!Matthew DiFrancesco: mdifrancesco@difranfc.comHigh Lift Financial: https://highliftfinancial.com/Join us at the Collision Cocktail Hour on the 3rd Wednesday of the month at 8pm EST:https://us02web.zoom.us/meeting/register/tZcvcu6uqTIrEtEVLRBBFPx8xz6sxkLdMv-W#/registration Reach out to Laura Gay directly: Laura's Email: laura@consolidationcoach.comConsolidation Coach: https://consolidationcoach.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Mister Jake Rodenroth came to hang out with us today on Body Bangin'!As the Operations Manager for the Collision Centers in North America for Lucid and a lifetime in the automotive and collision industry he knows a thing or two.Lucid's have the longest range (520 miles) and the fastest charging of any of the EVs on the market! One thing I really like is that they aren't fully touch screen. They have dials and knobs which I miss on some of the other EVs.Did you know that EVs are QUICK off the line? Lucid's have 820 – 1K horsepower! FUNNN! When looking for a shop to be certified on their program they are looking first and foremost at culture. Are you educating your guests and talking to them at the beginning of the repair?Do you have a strong online presence? It's important to put those marketing shoes on and make sure you have a website that accurately depicts your shop as well as a Google My Business listing that showcases your shop with accurate directions to get there (if you are off the beaten path).One thing that differentiates the Lucid program is the amount of support and education they provide for their shops. They have monthly meetings to keep everyone in the loop and full access to support. They also have a repair tracker, technology to monitor the repair, coaching the 3D repair system they are rolling out.To apply to be on the prospect list for the Lucid Certified Collision Repair program go here: Techinfo.LucidMotors.com Reach out to Jake Rodenroth directly: Patrick's Email: jakerodenroth@lucidmotors.comLucid Repair Program: Techinfo.LucidMotors.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Patrick Crozat, of G&C Auto Body, where they run 32 collision centers at the time of this recording. Patrick is the COO of the largest privately owned, family owned auto body shop group - G&C Auto Body. Patrick's father started this 1 shop back in 1972 in Santa Rosa and look at them now! Hear why he thinks the insurance companies need small, independent shops.This is a podcast where everyone can take something away from this!We talk about scaling - get some tips!We talk about recruiting, finding talent and how they grow talent from within.We talk about some things that separate them from other body shops out there.Reach out to Patrick Crozat directly: Patrick's Email: pcrozat@gandcautobody.comG&C Auto Body: https://gandcautobody.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Mike Jones of Discover Leadership Training has been working with collision shops for 22 years! Mike and his team work on mindset which is the key to shifting your life!Mike has a couple of programs:1 - His marquee program - Master Graduate Program that is a 4 day retreat, fully immersive, on-site in Houston, Texas at Camp Allen - all about working on yourself 2 - The Game Changer Program - cerebral, experiential, classroom style, come to you - 2-day programSome great points from Mike:Start with the Outcome: WAYFO - What Are You Focused On?Every win or loss I will experience will occur in my thinking before it existsVeterans - listen with the intent to defend what they know - FIXED mindsetRookies - listen with the intent to learn - GROWTH mindsetIt's not who you ARE, it's who you CHOOSE TO BE.If you want the things you are looking at to change you have to change the way you are looking at things.Authority does not mean leadershipMost conflict is from a fixed mindset - defending our truth versus their truth - "right fighting"It is not necessary to make you wrong for me to be right.Personal responsibility vs accountabilityHave to hold personal responsibility to hold each other accountable without blame.By the time you are 4 years old 45% of your belief system is in place (result: taught repetitiously and now is in subconscious as a habit). The lens you are viewing your life through is built.By the time you are 18 years old, 99% of your system is built.You will need to get off of your "life map/system" to get to the places you want to goI got to be this way because these are the behaviors I've practiced the mostTeaching the 4 identities and how to deal with them - great for hiring & relationshipsUse DISC profiles D = Direct - task oriented, fast paced, determined, strong-willed, determined (10% of population I = Influencing - people oriented & fast paced, love to work with people, work on teams, lots of energy, rarely say no,  love the spotlight & life of the party (15% of the population)S = Steady - people oriented, go slow, take care of people, trusting relationship (60% of the population)C = Conscientious - analytical, factual, weight pros and cons, love data and more data, perfectionistic, may have a hard time executing (15% of population)Reach out to Mike Jones directly: Mike's Email: MikeJ@discoverleadership.comDiscover Leadership Website: https://discoverleadership.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Frank Phillips, the collision repair program manager of Rivian and veteran of the collision industry, speaks with us about the Rivian vehicles and how their collision program works which is very impressive!They simplified the collision repair program with 4 levels and the support sounds awesome! One shop is not expected to do and be everything. What a concept!They do have some parts that are restricted to only certified shops.Rivian has 3 products: SUV (R1S), pick-up truck (R1T) and the Amazon Delivery Van (EDV) with 30k units on the road today.In 2023 Rivian anticipates they'll get out an additional 50k units on the road so be on the lookout!!!If you are in SoCal there is an experience center in Venice beach where you can check out the R1S & R1T!Rivian also provides insurance directly through their company and wants their shops to perform OE repair procedures so the vehicle is repaired properly. ;) Apply to be a certified Rivian collision repair facility: https://rivian.com/support/article/certified-collision-centersReach out to Frank Phillips directly: Frank's Email: fphillips@rivian.comRivian Website: https://rivian.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!https://lombardequipment.com/The SE Collision Conference was a hit as were all 20 episodes that came from this conference! On the last episode of this series we talk with the conference committee which includes Jordan Hendler - Executive Director of the Washington Metro Auto Body Association (WAMBA), Josh Kent - Executive Director of the Carolinas Collision Association (CCA), Kyle Bradshaw - President of the Carolinas Collision Association, John Shoemaker - BDM with BASF, Phil Rice - GM of Huber Collision, and Brian Davies - owner of Bodyworks Plus and past president and founder of CCA.The committee shares their favorite takeaways and the beauty of growing our industry as a whole.To watch John Shoemaker's episode #73 on "You're Losing Money on Your Labor Rates":Apple Podcasts - https://podcasts.apple.com/us/podcast/ep-73-youre-losing-money-on-your-labor-rates-with-john/id1558234037?i=1000611436784Youtube - https://youtu.be/Va6DeoumprU If you are looking to do a collision conference in your area they give very insightful ideas to help you do that!To attend the SE Collision Conference in 2024 make sure you stay tuned for the release date!Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!https://lombardequipment.com/The SE Collision Conference was a hit as were all 20 episodes that came from this conference! On the last episode of this series we talk with the conference committee which includes Jordan Hendler - Executive Director of the Washington Metro Auto Body Association (WAMBA), Josh Kent - Executive Director of the Carolinas Collision Association (CCA), Kyle Bradshaw - President of the Carolinas Collision Association, John Shoemaker - BDM with BASF, Phil Rice - GM of Huber Collision, and Brian Davies - owner of Bodyworks Plus and past president and founder of CCA.The committee shares their favorite takeaways and the beauty of growing our industry as a whole.To watch John Shoemaker's episode #73 on "You're Losing Money on Your Labor Rates":Apple Podcasts - https://podcasts.apple.com/us/podcast/ep-73-youre-losing-money-on-your-labor-rates-with-john/id1558234037?i=1000611436784Youtube - https://youtu.be/Va6DeoumprU If you are looking to do a collision conference in your area they give very insightful ideas to help you do that!To attend the SE Collision Conference in 2024 make sure you stay tuned for the release date!Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!https://lombardequipment.com/We are talking with 2 all-stars in our industry today! We've got Ron Reichen - president of Precision Body & Paint that has 5 locations in Oregon.We are also talking with Barry Dorn - owner of Dorn's Body & Paint, Dorn's Automotive Service, and Dorn's Specialized Transport in Mechanicsville, VA.Ron & Barry had a panel discussion at the SE Collision Conference called "Repairer to Repairer" and they share with us some of the HOT TOPICS that shops wanted to chat about. 1) Overcoming Objections. My favorite quote from Ron, "We can't fix today's vehicles in a dungeon with a rock and a stick for peanuts."establishing yourself as the expert (taking into account the subconscious impressions). WE ARE THE EXPERTS - we need to appear as such and present ourselves as such.bucking the indoctrinationpull the OE proceduresread themprovide the needed documentationknow the policy language and limitations & educate the guestprovide a repair plan - stop with the photo estimates2) Combating the "Lack of Talent"creating a culture of developmentmarketing to your people internallyknow your people and interact with thembe a part of your shop's every day activitieshands-on with your people at all timesrecruit internally firstpair new team members with a mentor"date a few times before marriage"key point is their personality and their attitude3) Blend Study - You can take advantage of this TODAY!The study found that blending a panel takes 31.59% more time than a full refinish of the same panel, on average, rather than the 50% less time allocated in the three estimating systems.Read the full study here: https://scrs.com/blendstudy/Reach out to Ron or Barry directly: Ron's Email: ronaldr@precisionfirst.comRon Reichen with Precision First - Website: https://precisionfirst.com/Barry's Email: bdorn@dornsbodyandpaint.comBarry Dorn with Dorn's Body & Paint - Website: https://dornsbodyandpaint.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Lombard Equipment has incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. Call them today!https://lombardequipment.com/Scott Ayers works for SCRS and the BOT Tool (Blueprint Optimization Tool)! At the SE Collision Conference Danny Gredinberg and Scott Ayers talked about how to "Write Your Strongest Sheet".The BOT Tool is a tool that's been out for about 3 years with about 300 shops using it!You would write your repair plan, export it and then upload it to the BOT Tool . The BOT tool would analyze it and provide you the non-included operations that are found in the motor guide to estimating that you can choose from that you think would apply to the repair plan you are creating.This can help you have consistency with your repair plans and present you with missed opportunities!Bot Tool Video #1: https://youtu.be/31CqWeBVA6UBot Tool Demo: https://youtu.be/JIuKDe5aZmQDanny spoke about using the free DEG tool in episode #70 and you can find his episode here: https://podcasts.apple.com/us/podcast/ep-70-write-your-strongest-sheet-with-danny-gredinberg/id1558234037?i=1000610854819The DEG website is here where you can submit an inquiry: www.DEGweb.orgReach out to Scott with the BOT Tool directly: Scott Email: scott@scrs.comWebsite: https://scrs.com/bot/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!https://lombardequipment.com/BeTag is an equipment manufacturer that manufactures small damage equipment, outer panel equipment, plastic repair - anything on the exterior of the vehicle is what they repair. One thing that Keith is excited about is their program to develop technicians in your shop. As most shops are struggling to find higher level techs, BeTag created a training program so a shop could take that C tech/apprentice/journeyman and move them up via quality training. Shops find that those technicians skill level and quality is greatly improved in a short amount of time!This has been a huge help to shops that are having a hard time finding higher level techs. Train the ones you have!(And you don't have to be a customer of BeTag to take advantage of this training.)Reach out to Keith at BeTag directly: Keith Email: Keith@betagnorthamerica.comBeTag Email: info@betagnorthamerica.comLinkedIn: https://www.linkedin.com/in/keith-egan-ba40ba41/Website: https://www.betagnorthamerica.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! OH WAIT - THIS IS THEIR EPISODE!https://lombardequipment.com/Capital equipment are major spends in your business! This is not something to take lightly. We speak with the owner of Lombard Equipment, Kevin Lombard, and Dave Caron where they share some incredible information with us!Here are their warnings:Don't purchase online Speak with someone prior to buying - know do's and don'ts of the equipmentDo training IN PERSON (not via video)Do training IN YOUR SHOPMake sure the company you are buying from is asking a lot of questions of YOUFind a company with exceptional customer serviceAsk the right questions from the equipment including...Find out about their warrantiesDoes the equipment company provide loaner equipment if yours goes down?Who is going to do the training and what does that look like?What does the service after the sale look like?Reach out to Lombard Equipment directly: Dave Email: davec.lombardeq@icloud.comLinkedIn: https://www.linkedin.com/company/lombardequipment/Website: https://lombardequipment.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)https://lombardequipment.com/Blake Farley has 3 locations with Relentless Collision in Raleigh, Durham & Cary, NC and is attending the SE Collision Conference for the first time plus he brought his team! Listen in as he shares his takeaways so far...He's a member of SCRS and the CCA he is a mover and shaker and doing AMAZING things!If you'd like to join the Collision Cocktail Hour that Blake and I talk about you can find info and RSVP for the next free, monthly meeting here: https://collisioncocktailhour.com/Reach out to Blake Farley directly: Email: blake.farley@outlook.comLinkedIn: https://www.linkedin.com/in/blake-farley-78b49033/Website: https://www.relentlesscollision.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)https://lombardequipment.com/One of the platinum sponsors at the SE Collision Conference was CAS (Connected Automotive Systems) and Joe Maitland talks with us about their diagnostic scan tools and how they bridge the gap between aftermarket and OE scan tools PLUS all the other things they can help with!Reach out to Joe Maitland directly: Email: joemaitland@oemtools.comWebsite: https://oemtools.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)https://lombardequipment.com/Josh is from AirPro Diagnostics and spoke at the SE Collision Conference about how you can do ADAS Calibrations in house! Most shops do not know what that would look like so they shy away from it. Josh feels like it's something a shop can do and start doing it in small bites. When you sublet it you are giving up quality, profit, cycle time, cost, etc. You could be some or all of it in-house. But how? Listen in to find out more...Reach out to Josh McFarlin directly: Email: josh.m@airprodiag.comLinkedIn: https://www.linkedin.com/in/josh-mcfarlin-6069138/Website: https://airprodiagnostics.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

If you need equipment make sure to reach out to Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)https://lombardequipment.com/The amazing Frank Terlep, the new CIC chair and VP of ADAS Solutions and Emerging Technology, spoke at the SE Collision Conference on how to open and successfully operate an ADAS calibration center. We chat with him about this!Find Frank's 150 page guide at: https://www.calcopilot.com/free-adas-guideHere's why you should think about this:open a separate business even if it's IN your shop the biggest draw is that it's the "biggest opportunity our industry has seen in over 20 years" since all vehicles from 2022 moving forward will all have ADAS10-12% of vehicles are having vehicles calibrated per CCC (our biggest challenge & biggest opportunity)incredible profit margin (70% GP on average!)What you need to think about before opening:$150,000 - $225,000 is the typical investment to open separate facility at about 4,000 sq ft which allows 10-12 calibrations/daywhat does my market look likedo I have the buildingflat floorequipped properlysizeneed about 3 people (tech, porter, manager)Reach out to Frank Terlep directly: Email: frank.terlep@opusivs.comLinkedIn: https://www.linkedin.com/in/frankterlep/Website: https://www.autotechcelerators.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)https://lombardequipment.com/Mark Olson was one of the great speakers at the SE Collision Conference. He talks about the different generations and how different each one will do something as basic as making a peanut butter and jelly sandwich. You add in the 4 different personality types which are: amiables, expressives, drivers and analyticals. He also talks about "communicating to discover and understand". That would shift the world!If you are wondering what personality type you are (or your employees) you can take the DISC profile here: https://www.tonyrobbins.com/disc/As Mark says, "If you understand how people are, then you know how to treat them, then you know how to bring them in!" This applies to your employees and your customers.Knowing this we realize that the golden rule of "Do unto others as you would have them do to you" doesn't apply in the way we think it does. People don't want you to do to them as YOU would want but as THEY would want!If you would like Mark's powerpoint presentation email Micki at:micki@mickiwoodsmarketing.comReach out to Mark Olson directly: Email: mark@vecoexperts.comLinkedIn: https://www.linkedin.com/in/mark-olson-0381b610/Website: https://www.vecoexperts.com/index.phpSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)https://lombardequipment.com/Michael Bradshaw opens up about the way they do things at their very successful shop in Hickory, NC - K&M Collision. He taught a class on how to stop estimating and start repair planning. He feels that people lack a thorough repair process at every level so he shared how K&M does things.Some things he shares:They have verification processes in place so the next person in the process is responsible for signing off on the previous process. This creates a check point as the vehicle goes through the repair. They also have 150-200 photos of the vehicle through the process for verification, any issues, etc.K&M sells on the repair process and doesn't do "estimates"They communicate and educate the customer on the repairTheir process that they do not deviate on is:1) check-in the vehicle2) pre-measuring the suspension3) performing the pre-scan4) map the vehicle5) complete disassembly of the vehicleMichael will be teaching this course again with the SCRS lineup at SEMAReach out to Michael Bradshaw directly: Email: michael@kandmcollision.comWebsite: https://kandmcollision.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)https://lombardequipment.com/As shops are having a hard time finding quality workers Kurt's local schools are shutting down their technical and automotive programs. Kurt and his wife, Crystal, created the idea of something called "Operative Talent" and many organizations jumped on board such as The Petty Family Foundation with Richard Petty, CREF, BASF and more!Kurt owns KTL Restorations in Danville, VA which is where this project is starting up.Operative Talent has multiple brands donating all kinds of things so that young people from their local VoTech can come in and work on this six figure vehicle and get hands on education and exposure in a positive way and the students can get college credit while doing it! They expect to have over 100 students through their shop in one way or another and allow them to have exposure to all aspects of automotive repair.Be aware because this movement is growing and you could potentially be the next up to keep the momentum going.Reach out to Kurt Lawrance directly: Email: info@ktlrestorations.comWebsite: https://operativetalent.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)https://lombardequipment.com/Today we are talking with Richie Seaberry from Decisely. The medical plan is from SCRS as a way to provide incredible health insurance to small shops especially those shops that couldn't afford a health plan otherwise!It's a health plan that represents 70,000 employees being part of the SCRS plan - aka SCRS marketplace. You now have the ability to purchase insurance like a Fortune 500 company and it's available to everyone to take advantage of all insurance/employee benefits umbrella. Even if you have insurance plan for your shop this plan may give you better benefits for less money so I encourage you to check it out!People say it's the best health insurance plan they've ever had. Wow!Reach out to Richie Seaberry directly: Email: richie@decisely.comLinkedIn: https://www.linkedin.com/in/richardseaberry/Website: https://scrsbenefitscenter.decisely.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134