Podcasts about activengage

Today I'm joined by Ted Rubin, President of ActivEngage. We dive into why dealers don't need more leads — they need better ones, the danger from AI that dealers don't see coming, why a human touch is still the missing peice and much more. This episode is brought to you by: 1. Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down? Auto Hauler Exchange puts YOU in control. Ship cars faster and cheaper with 5,500+ vetted carriers. Get cars delivered in just 4 days on average. Transparent pricing, no hidden fees, and real-time tracking. Move cars smarter. Move cars faster. Learn more @ http://www.autohaulerexchange.com 2. LotLinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/ 3. ActivEngage - Not every lead is a Glengarry lead. If you know, you know... Those are the ones that matter. ActiveEngage brews them 24/7. Not bots. Not forms. Real human experts having real conversations. Uncovering intent. Surfacing urgency. Creating motivation. Now your team gets buyers, not just browsers. Want to start closing your online faster? Visit http://www.activengage.com/glengarry Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠ Topics: 01:22 How did Ted start in auto? 02:20 What sparked BDC development? 09:36 Why human interaction matters? 12:14 How AI impacts auto sales? 16:28 Best dealership tools today? 19:23 Handling customer concerns effectively 20:24 How dealers view pricing? 24:56 AI's current limitations? 37:02 Future of AI in dealerships? Check out Car Dealership Guy's stuff: CDG News ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ CDG Recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ My Socials: X ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Shoot us a Text.It's the Saturday after ASOTU CON and the energy is still buzzing. Nathan is joined by Chris Reeves and Ann-Marie Johnsons to talk about their favorite moments and the heart behind the event. Special guest Carol Marshall of ActivEngage brings her unique perspective on what it meant to be part of the unreasonable hospitality at ASOTU CON.Some of our favorite moments: community, hugs, the emotional impact of the car giveaway andthe charity auction raising $10,000 for Vehicles for Change.ActivEngage's culture of full-color service is highlighted through their all-human chat model and hospitality approach.Carol credits the book Be Amazing or Go Home for reigniting her team's proactive spirit after the COVID lull.“We tried to serve in full color, not black and white,” Carol says, capturing the essence of their contribution.Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Car Guy Coffee Podcast NADA 2025 Edition - feat. Dillon & Sam w/ 800%  at the ActivEngage Booth  This is a blend of Dealers, Vendors, and Voices in our incredible industry that are committed to seeing the Upshift and Uplift that we are committed to brewing high quality solutions! Featured in each episode is are high quality selection of Car Guy's and Car Gals. In this brew we interview special guest Dillon & Sam from the 800% Crew at the ActivEngage Booth. Take a sip and enjoy, Let's Brew! Don't forget to share and subscribe!

What happens when a dealership fully commits to reinventing its service department? In this episode, Jennifer Suzuki chats with Andy Wright, Managing Partner at Vinart Dealerships, located just an hour from both Philly and NYC. Andy reveals how his team is solving the biggest challenges in fixed ops — from inconsistent traffic to advisor overload — by building innovative support teams and reshaping benchmarks. You'll hear how they: Took appointment setting off the advisor's plate and built a pre-write support team Raised the RO benchmark from 12-15 to 18-20 per day by removing admin burdens Use video and transparency to retain more service customers Launched a technician apprentice program to solve staffing shortages Run monthly in-house training sessions in a 50-person dedicated space Lean on AI tools like LeadVantage, CallRevu, Madator  to assess conversations and improve processes Envision a near future where AI handles inbound calls and outbound calls This is a must-listen for dealer principals, fixed ops directors, and anyone serious about scaling consistency in the service lane. Dealer Talk with Jen Suzuki Podcast |

Car Guy Coffee Podcast NADA 2025 Edition - feat. Carol Marshall at the ActivEngage Booth  This is a blend of Dealers, Vendors, and Voices in our incredible industry that are committed to seeing the Upshift and Uplift that we are committed to brewing high quality solutions! Featured in each episode is are high quality selection of Car Guy's and Car Gals. In this brew we interview special guest Carol Marshall at the ActivEngage Booth. Take a sip and enjoy, Let's Brew! Don't forget to share and subscribe!

Join me for a first-ever interview with ActivEngage CEO Ted Rubin. We had a very candid discussion on what makes his company different from the other communication platforms on the market and the results speak for themselves. This is a conversation that you should not miss.     #automotivemarketing #automotiveretail #dealershipmarketing #automotivepodcast #leadgeneration

In this episode, I share one of my biggest secret weapons for converting more Internet leads — selling yourself first. It's not about hard selling the car; it's about showing the value in doing business with you and your dealership. I dive deep into tactical strategies for prepping before the first call, leveraging past customer history, using community connections, and showcasing dealership value the right way — with real-world examples from inside the showroom. You'll learn how to position yourself as the obvious choice, how to talk about your digital retailing tools to save buyers time, and even how to use ChatGPT to help you craft powerful, memorable value statements that stick. If you want to close more Internet leads and feel more confident doing it, this episode is for you! Dealer Talk with Jen Suzuki Podcast |

In this episode, I break down one of the most overlooked—but powerful—skills in phone sales: your tonality. It's not just what you say. It's how you say it. I share how I intentionally changed my voice, volume, and energy over time to sound more exciting, engaging, and attractive to buyers—and how you can do the same. We dive deep into why first impressions, tonal shifts, and “helper vibes” are what pull people into real conversations and help you move leads into the buying cycle fast. This episode is packed with real examples from live calls, opening lines that create trust, and techniques to uncover buyer motivation early. If you're tired of sounding like every other monotone advisor, this one's for you. Dealer Talk with Jen Suzuki Podcast |

In this episode, I'm talking directly to the powerhouse behind the most successful service departments: Lane Managers. Also known as Assistant Managers, these leaders are the glue that holds the service drive together. I've been spending time on-site with service teams recently, and when Lane Managers are engaged, locked in, and supporting the hustle live on the drive—everything changes fast. We break down how Lane Managers reinforce training, support Advisors in the moment, jump into heat cases, and create an environment where growth isn't just expected—it's lived. From tightening up MPI processes to improving greeting structure, managing wait times, and even securing financing approvals—these leaders do it all. And when they do, you feel it: happier customers, faster approvals, more trust, and an energized team all rowing in the same direction. This episode is filled with real examples, easy-to-execute ideas, and reminders of just how impactful Lane Managers are. It's time to level up the leaders who keep the wheels turning! Dealer Talk with Jen Suzuki Podcast |

In this episode, I'm in the trenches—literally—on-site with a dealership service management team I've been working with. We've trained, implemented new tactics, and now we're locking in on accountability without turning the heat up too high. Here's the truth: you don't need to micromanage to get big results. What you do need are simple, consistent actions that reinforce change. I walk through real-life examples—like how to use visual gauges during check-in, recognize loyal customers in the drive, and improve technician videos—to create habits that stick. We dive into: How to reward the right behaviors without burning people out Why shadowing advisors and reviewing MPI calls should be your weekly rhythm A fun team game called “Sell It to Me” that builds value-selling skills How easy metrics like % of tech videos completed can keep your team focused Simple contests and incentives that actually motivate people to grow Bottom line: when your people are having fun, feel seen, and know what to aim for—they win and so do your numbers. If you're a service manager who wants real accountability without the grind, you need this episode. Dealer Talk with Jen Suzuki Podcast |

In this episode, I'm getting real about the grind of internet leads—the ones with no phone numbers, the ones who ghost you, and the ones who drain your time asking for information only to disappear into the void. I've been there. I've sold cars. And now I work these leads live during my dealership sales training sessions. I'm in the trenches with you—setting same-day appointments with tough leads while coaching teams to win. That's why I care so deeply about helping sales pros and BDC reps level up. You'll hear: Why urgency is non-negotiable when working internet leads How to stand out in a crowded inbox The power of a well-timed phone call vs. a lifeless text chain Voicemail strategies that actually spark engagement How ChatGPT can help you write customized, value-packed follow-up messages What mindset it takes to thrive in today's high-competition digital battlefield Whether you're struggling to convert leads or just want to refresh your game with 2025 tactics, this episode is packed with real talk, real examples, and strategies that actually work. Dealer Talk with Jen Suzuki Podcast |

Staying hyper-focused on internet lead handling... In this episode, I break down how to actually improve your follow-up process so you win more customers—starting with your emails, videos, and mindset. Let's face it: most emails still look like outdated templates, and subject lines that scream “dealership” get ignored. I'm showing you how to change that. I walk through my current process using ChatGPT to write custom, engaging subject lines and value-based messages that feel like they were made just for the customer. I also dive into how to create short welcome videos that build trust and show off your energy—because people buy you, not just the car. You'll also get a real-world strategy for the first 72 hours of follow-up (yes, that includes GIFs, articles, and creative touchpoints that stand out). If you're ready to stop sounding like every other salesperson in their inbox and start actually converting, this one's for you. Key takeaways: Subject lines that get opened First sentences that hook Videos that build trust fast A 30-day follow-up game plan Creative tips to stay top of mind and fun This isn't theory. These are the tactics I use in dealerships today—because basic won't win anymore. Dealer Talk with Jen Suzuki Podcast |

Mark Queen, the visionary CEO of Skaivision and one of the original founders behind eLead CRM, joins me to dive into the future of AI-powered dealership efficiency. Skaivision is revolutionizing the way dealers view process breakdowns by layering powerful AI—specifically Convolutional Neural Networks (CNNs)—over existing dealership camera systems. This groundbreaking tech captures real-time activity in sales and service, highlights missed opportunities, and even delivers instant vehicle offers during service visits. Mark walks us through his entrepreneurial journey, from Reynolds & Reynolds to creating the largest CRM in auto retail, to now tackling tech fatigue and inefficiencies head-on. If you're in the car business—service, sales, tech, or leadership—this episode will fuel your thinking about what's possible when innovation meets daily dealership challenges. We talk express service friction, retention killers, service-to-sales drama, video transparency, and how real-time AI automation can make your people faster, more productive, and more profitable. Don't miss this inspiring conversation with one of the auto industry's most respected founders!

Mastering Service Drive Walkarounds in Live Role-Play – Real Training for Real Results...COME ON NOW!!! In this episode, I'm opening the door to run through the plays of the most important activity a amanger can do with their selling machines - the Service Advisors! The power of the service drive walkaround—one of the most effective yet underutilized tools for selling service work. I've been training dealership teams across the country, and I've seen firsthand how confidence, engagement, and real-world practice can completely transform how advisors interact with customers. I explain how I do role-plays in Service! Learn the break down on why role-playing is critical, how to avoid overwhelming customers with price breakdowns, and the game-changing impact of presenting financing options at the right moment. Plus, I'll share an easy-to-implement training exercise that managers can use immediately to boost sales and customer experience on the drive.

In this episode, I sit down with Dan Garces, President and COO of Automotive Capital, to break down the financial strategies that allow dealership operators to grow, scale, and even own their own store—without putting up massive amounts of personal cash. Dan has spent his career helping dealers navigate the complexities of capital, and today, he's sharing real-world insights on how funding works, how to leverage it properly, and what separates those who stay operators from those who become owners. We dive into: The biggest mistakes dealers make when it comes to financing growth. Alternative funding options that don't drain your cash flow. How to position yourself for ownership even if you don't have millions in the bank. The mindset shift required to go from running a store to owning one. If you've ever dreamed of owning your own dealership, expanding your operations, or simply improving your financial strategies as an operator, this episode is for you. Knowledge is the key to growth—and today, we're unlocking it. Dealer Talk with Jen Suzuki Podcast |

In this episode, we're diving deep into how dealership owners and managers can build a more structured, efficient, and profitable business with two powerhouse guests—Daniel Govaer, Fractional COO, and Matt Haiken, Principal and President of Prestige Collection Auto Group. Matt, who now runs six dealership locations, shares how his approach to leadership has shifted. He's moving away from making gut-based decisions to structured planning, daily forecasting, and full financial transparency. Daniel, a fractional COO, reveals key strategies he's uncovered while working inside dealerships—identifying profitability leaks, optimizing daily schedules, and improving internal efficiency. We cover: ✅ Where dealerships are losing profitability—and how to fix it ✅ The power of total financial transparency in hitting targets ✅ Why structured daily schedules for salespeople and managers drive better results ✅ How communication impacts sales—and how AI is reshaping messaging ✅ Can a dealership succeed using a Tesla-style transactional sales model? ✅ How top-performing dealers are leveraging AI tools like ChatGPT for next-level customer interactions Matt and Daniel share real, actionable ways to rethink dealership operations so leaders can scale with less chaos, better accountability, and stronger results. Dealer Talk with Jen Suzuki Podcast |

How to Build Championship Teams with Contests & Competitions The hardest part of training isn't teaching the process—it's making sure it sticks. In this episode, I break down how to sustain momentum, accountability, and energy in your dealership using fun competitions, MVP recognition, and daily challenges. I share real-world dealership strategies that keep teams engaged, motivated, and focused on growth, even when sales get tough. From raffle ticket rewards to upsell challenges and technician video contests, I'll walk you through simple but effective ways to reinforce training while making work fun. If you're a dealership manager looking to create a high-performance culture, this episode will give you practical ways to celebrate wins, build camaraderie, and keep your team focused on execution. Dealer Talk with Jen Suzuki Podcast |

What does the Amazon-Hyundai partnership really mean for the future of auto retail? Is AI evolving too fast for dealerships to keep up? And why might some obstacles in car buying actually be good for dealers? In this episode, I sit down with my long-time friend and trusted industry voice, Cliff Banks—founder of The Banks Report and AUTOVATE Conference. We break down the latest trends in automotive, from AI adoption in dealerships to digital retailing's real impact on sales. Cliff shares insights from top automotive CEOs on the biggest challenges they face with AI, why SaaS development is a pain point for vendors, and what role data centers and computing power will play in the future of auto retail. Plus, we talk shop about: The Amazon-Hyundai collaboration—is this really about selling cars, or is it a data play to fuel digital advertising? AI in dealerships—why being open to new tools matters & the risks of pretending AI agents are human. Digital retailing & the sales process—is it actually making car buying easier, or is it just another manufacturer-driven initiative? The dealership evolution—how AI, data reporting, and the FTC's compliance requirements could determine Tekion's fate. China's growing automotive influence—what happens if Nissan weakens? EV market reality—why Cliff predicts a much smaller EV share than expected. If you're grinding it out in the dealership world and struggle to stay up to speed with industry shifts, this episode is a must-listen. Tune in for a casual, insightful conversation with one of the most experienced voices in auto reporting.

Most service advisors stop at the first “no.” But the best? They know that's just the beginning. In this episode, we're talking about taking second and third swings—the art of fighting for the business that's sitting right in front of you. Your customers don't always need a discount; sometimes, they just need a little more information. I'll walk you through real-world analogies and proven tactics to help you: ✅ Circle back on declined work without sounding pushy ✅ Use supportive, value-driven conversations to win approvals ✅ Create urgency without pressure ✅ Overcome objections with confidence and professionalism When you get in the right mentality before you clock in, you'll start winning more approvals, making more money, and building stronger customer relationships. I'm fired up for this one—let's make 2025 your best year yet! Dealer Talk with Jen Suzuki Podcast |

The automotive industry is changing fast—EV mandates, direct-to-consumer threats, shifting manufacturer relationships, and evolving government policies. Are dealers being heard? In this episode, I sit down with Mike Stanton, President of the National Automobile Dealers Association (NADA), to talk about how NADA is fighting for dealers, ensuring their voices are represented in Washington, and pushing back against policies that could hurt their businesses. We cover: ✅ The FTC victory and why NADA is back on offense ✅ The real story behind EV sales—$7 billion in unsold inventory sitting on dealer lots ✅ Why direct-to-consumer models are still a concern & how NADA is fighting back ✅ How dealers can build relationships with local lawmakers to shape policy ✅ What NADA is doing to strengthen manufacturer-dealer relationships ✅ How NADA's dealer education programs are evolving to meet today's challenges Mike also shares insights from NADA's exclusive dealer-manufacturer meetings, how policies are changing from dealer input. Dealers—this is your industry, your fight, and your future. Listen in and learn how you can get involved and make an impact! Dealer Talk with Jen Suzuki Podcast |

Think about it—when a customer walks into your showroom or calls your dealership, your team jumps into action. So why is chat any different? It shouldn't be. In this episode, I sit down with Ted Rubin, CEO of ActivEngage, to talk about the power of real, human conversation in the digital sales process. We break down why dealership live messaging is more than just answering questions—it's a low-funnel opportunity to build trust, create a great experience, and ultimately, get more customers in the door. We talk about: ✅ What actually works in live messaging (hint: ditch the templates) ✅ Why customers feel safer engaging in live convo before committing to a dealership ✅ How the right messaging strategy increases appointment set rates & sales ✅ Where digital retailing fits into these conversations Live messaging isn't just a feature—it's an essential part of a modern sales process. When done right, it creates real engagement, builds relationships, and turns website visitors into buyers. Listen in to learn how top-performing dealers are using live messaging to drive business, build their brand, and make it easier for customers to say yes! Ted Rubin, ActivEngage  - ted.rubin@activengage.com | ActivEngage.com  Dealer Talk with Jen Suzuki Podcast |

Too often, service advisors treat the write-up process as just another transaction. Big mistake. If you want to boost revenue, retain customers, and build long-term trust, relationships must come first. In this episode, I break down how to turn every customer interaction into a lasting relationship—starting from the moment they pull into the service drive. I go over: ✅ Why eye contact, body language, and tone set the stage for success ✅ How to ask the right questions to uncover more opportunities ✅ The power of analogies—helping customers truly understand their vehicle's needs ✅ Small but impactful ways to make customers feel like VIPs ✅ The difference between basic connection and going the extra mile ✅ How to serve up solutions like you're helping a friend—not just selling work I also share insights from recent conversations with top service advisors, revealing what really works in building customer trust and increasing approvals. If you're in hunter mode like me, you know nothing should be left on the table. Get ready to level up your write-up game and make every service drive interaction count! Dealer Talk with Jen Suzuki Podcast |

This quick hit episode is incredibly important for every Service Team! Ready to boost your service department's success?! Let's gooooo!  In this quick class, I lock in on the often-overlooked 'Risk & Reward' equation in the service sales process. Many Service Advisors hesitate to fully explain the risks of delaying necessary work, leading to missed opportunities and customer misunderstandings. We'll explore how presenting both the risks and rewards transparently can transform hesitant customers into loyal advocates who toss you their keys with confidence. Join me as I share real-world examples and strategies to help General Managers and leaders coach their teams effectively, boosting revenue and fostering trust. Discover how a simple shift in communication can lead to higher approval rates and a thriving dealership culture. This episode offers insights to elevate your sales presentations and ensure customers understand the true value of timely service. Tune in and learn how to make 'Risk & Reward' work for you and your team! Dealer Talk with Jen Suzuki Podcast |

In this episode of The Healey Brothers Show, Jason Healey sits down with Kayley Koter, VP of Enterprise Sales at ActivEngage, to discuss the five high-impact engagement skills that can transform the digital customer experience. As a trusted chat tool provider for our stores, ActivEngage helps us connect with customers online at the highest level. Kayley shares expert insights on how businesses can maximize online interactions, build trust, and drive better results through effective digital communication. Whether you're in sales, service, or customer support, these strategies will help elevate your online engagement. Tune in to learn how to make every digital conversation count!

Join us for an insightful episode where I sit down with Bill Reidy, VP of Sales, and Carol Marshall, COO at ActivEngage, a leader in people-powered messaging solutions for car dealerships. We delve into how personalized engagement transforms the car-buying experience, ensuring online shoppers feel valued and cared for. Discover the evolution of customer engagement through digital interactions, including chat and SMS, and learn why these channels deserve the same attention as in-person conversations. We'll explore the critical differences between actively engaged and fully engaged customers, emphasizing the importance of relationship-building in the sales process. We highlight the art of engagement that uncovers customers' needs and pain points, accelerating the sales funnel. ActivEngage's innovative approach helps dealerships harness the power of digital retailing, driving higher-quality leads and faster closing rates. This episode is packed with strategies to avoid outdated methods and enhance your dealership's online presence. Learn how to maximize your marketing spend, track chat data for insights, and ensure your team is prepared to engage customers at every opportunity. Tune in to discover how to leverage value-based conversations to boost your conversion rates. Don't miss out—check out ActivEngage now or visit them at the NADA Show this January! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

Car Guy Coffee Podcast Live at Kain Event Day 2 feat. Carol Marshall with ActivEngage Car Guy Coffee brings you a brew live at “Kain Event” 2024 in Lexington Ky, surrounded by amazing energy and people that want to network with the best and grow. In this brew we talk Carol Marshall, Chief Operations Officer at ActivEngage, Inc. Take a sip and enjoy, Let's Brew! Don't forget to share and subscribe! Brew Brought By Our Proud Sponsors At: www.drivecentric.comwww.fixedopsdigital.comwww.psxdigital.com

On this episode of "The Drive" Las Vegas, Jason Harris and Ted Rubin from ActivEngage delve into how dealers can improve connection with communication technology. From live chat and text messaging to in-person interaction, Jason and Ted discuss enhancing customer interactions with technology and training to better your dealership's retention and customer experience. Ted Rubin: https://www.linkedin.com/in/ted-rubin/ For more info on ActivEngage, visit: https://www.activengage.com/ #automotive #NADA #automotiveindustry #automotivesoftware #dealership #dealerships #dealersolutions Digital Dealership Solutions: https://strategywithjason.com/digital-dealership-solutions/ Strategy With Jason: https://strategywithjason.com Bell2Bell: https://bell2bell.ca Listen To The Strategy With Jason Podcast: Apple Podcast: https://apple.co/3IwlT3v Spotify: https://spoti.fi/3fT8V3H Soundcloud: https://bit.ly/347rnDb Jason Harris Twitter: twitter.com/StratWJason Instagram: www.instagram.com/strategywithjason/ Facebook: www.facebook.com/StrategyWithJason LinkedIn: www.linkedin.com/in/strategywithjason/ Website: www.strategywithjason.com

On this episode of "Walk N Talk at NADA 2024" join Jason Harris and Carol Marshall from ActivEngage as they explore the evolving landscape of customer experience, the influence of technology on sales processes, and the communication preferences of digital-native generations. From the importance of coaching tech-savvy sales teams to leveraging messaging for enhanced engagement, they provide actionable insights for dealerships looking to thrive in an era of constant change. Carol Marshall: https://www.linkedin.com/in/carolmarshall/ For more info on ActivEngage, visit: https://www.activengage.com/ #automotive #NADA #automotiveindustry #automotivesoftware #dealership #dealerships #dealersolutions Digital Dealership Solutions: ddsolutions.ca Strategy With Jason: strategywithjason.com Bell2Bell: bell2bell.ca Listen To The Strategy With Jason Podcast: Apple Podcast: https://apple.co/3IwlT3v Spotify: https://spoti.fi/3fT8V3H Soundcloud: https://bit.ly/347rnDb

Join us for a dynamic discussion with industry experts Jason Harris and Eric Schlesinger as we explore the transformative impact of text chat in automotive sales. Discover why consumers prefer text conversations when buying a car and learn how dealerships can leverage live chat to enhance customer experience. Don't miss this insightful conversation on revolutionizing car sales with ActivEngage! Learn more about ActivEngage: https://www.activengage.com/ #automotive #NADA #automotiveindustry #automotivesoftware #dealership #dealerships #dealersolutions

On this episode of Authentically Successful, host Carol Schultz sits down with guest Ted Rubin, a highly successful CEO in the automotive tech industry. They discuss topics such as the importance of evolving conversations, messaging solutions, and how to succeed in the automotive industry. Ted's company, ActivEngage, aims to help automotive companies sell and service more cars through an improved customer journey. It ultimately serves manufacturers, dealers, and aggregator sites, so it's crucial for employees to help both parties and not focus solely on the end customer. You'll hear how ActivEngage became profitable in its first year. This technology is significant in facilitating effective and secure enterprise solutions for its customers, including at large organizations like General Motors, AutoNation, and Auto Trader, Ted says. His career progression through the automotive industry brought him a diversity of skills from working in operations, sales, technology, analytics, and M&A. Tune in to learn about the challenges and benefits of working in the tech and automotive industries, as well as how to prioritize employee engagement and create meaningful connections with both clients and customers. BIOTed Rubin saw a need for improving customer communication in the dealership industry, which was hindered by time and consistency issues. He recognized that dealerships are massive entities, making it hard for customers to reach out to them. To solve this, he wanted to improve the interaction between customers and dealerships to make it more effective. Throughout his career, Ted has been a pioneer in redefining many aspects of the marketing industry.Learn more about Ted Rubin and ActivEngage.You can find more information on all our episodes at Vertical Elevation, and you can find Carol on LinkedIn, Twitter, and YouTube.

Connection matters.And ActivEngage is all about making a connection, through their chat platform to their TikTok accounts. Carol Marshall, their COO, found her first dealership job as a GSM, coming right from retail. She joins us to talk about acronyms, conversation and what today's customers are looking for when they shop.What we talk about in this episode:0:00 Intro with Michael Cirillo, Paul J Daly and Kyle Mountsier.3:09 Paul and Kyle both remember the first time they learned about ActivEngage's TikTok account, and particularly a TikTok about the different kinds of people you encounter at automotive conferences.8:13 Carol was hired right out of retail to be the General Sales Manager of a used car dealership. She talks about what she learned from that experience.13:28 Listen. Acknowledge. Understand. Guide. Have fun.24:35 ActivEngage is a product based around real human interactions. All of their chats happen with real human beings and they aren't scripted. The goal is for the interactions to be as conversational as possible, but this wouldn't happen without the human element.⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

On Todays Episode of Clicks and Bricks Podcast, Ken Interviews Ted from ActivEngage. They Discuss analyzing the data received from Clients. Ted is a serial entrepreneur and executive manager with a unique background that allows him to straddle the lines between technology, sales, and marketing. Thus, making it easier to facilitate operations for organizations that are producing technology as a product or who are utilizing technology to run their businesses. Background and experience in company development and operations, product development, eCommerce, retail automotive management (all positions), real estate, contract negotiation, and software development. Specialties: Operations and sales management, negotiation, employee evolution and commitment, process management, strategic positioning, change control management, product development, call center development, and general problem-solving. Contact Ted: ActivEngage.com Contact Ken: https://inlink.com/ken hello@kencox.com Text: (314) 370-2871 #GetToWork Follow Us on: Instagram: https://www.instagram.com/clicksandbrickspodcast/ Facebook: https://www.facebook.com/clicksandbrickspodcast/ YouTube: https://www.youtube.com/c/ClicksBricksPodcast Website: https://clickandbrickspodcast.com Learn more about your ad choices. Visit megaphone.fm/adchoices

On Todays Episode of Clicks and Bricks Podcast, Ken Interviews Ted from ActivEngage. They Discuss analyzing the data received from Clients. Ted is a serial entrepreneur and executive manager with a unique background that allows him to straddle the lines between technology, sales, and marketing. Thus, making it easier to facilitate operations for organizations that are producing technology as a product or who are utilizing technology to run their businesses. Background and experience in company development and operations, product development, eCommerce, retail automotive management (all positions), real estate, contract negotiation, and software development. Specialties: Operations and sales management, negotiation, employee evolution and commitment, process management, strategic positioning, change control management, product development, call center development, and general problem-solving. Contact Ted: ActivEngage.com Contact Ken: https://inlink.com/ken hello@kencox.com Text: (314) 370-2871 #GetToWork Follow Us on: Instagram: https://www.instagram.com/clicksandbrickspodcast/ Facebook: https://www.facebook.com/clicksandbrickspodcast/ YouTube: https://www.youtube.com/c/ClicksBricksPodcast Website: https://clickandbrickspodcast.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Todd Smith is an American serial entrepreneur who has pioneered digital marketing and retail solutions particularly in the automotive industry. Todd’s experience spans more than 30 years and includes finding successes, a Chevrolet dealer and the founder of a company called ActivEngage, which went onto become the largest managed large chat company in the automotive industry. Todd’s latest venture is 360 converge which is a communication platform that is delivering next generation CRM. Todd continues to be a highly sought after thought leader, speaker, writer and a great mentor. During this episode, Cory and Todd discuss adjusting, the work behind the scenes, work-life balance and not letting money be the only north star. Learn about the importance of staying flexible and adapting your plans to succeed as an entrepreneur. Links: LinkedIn 360converge.com Quote: “Whatever you covet, controls you” – Todd Smith “Money should be the byproduct of doing something amazing” - Todd Smith Time Stamps: 4:18 - Todd’s Story 14:21 – Staying flexible – Major adjustments Todd had to make in his vision 24:55 – The light bulb moment that led Todd to leave comfort for a start up 35:55 – Entrepreneurship is not made for everybody 42:52 – How Todd paces himself 46:42 – What’s the future of software? 50:16 - Todd’s craziest entrepreneurship moment 53:09 – Rapid fire questions! 55:33 - Entrepreneurship Trivia! Want more? Visit FearlessWithCory.com

Todd Smith of ActivEngage talks with us about making the most of live chat in a slowing economy.

Todd Smith of ActivEngage talks with us about making the most of live chat in a slowing economy.

Todd Smith of ActivEngage returns to discuss ways to increase your Website lead conversions.

Todd Smith of ActivEngage returns to discuss ways to increase your Website lead conversions.

ActivEngage's Todd Smith returns to discuss some of the myths and misconceptions of live chat for dealerships.

Todd Smith of ActivEngage talks about the importance of proper follow-up when using live chat.

Todd Smith of ActivEngage talks about the importance of proper follow-up when using live chat.

Todd Smith of ActivEngage returns to discuss common mistakes dealers make on their Website.

Todd Smith of ActivEngage returns to discuss common mistakes dealers make on their Website.

Todd Smith of ActivEngage returns to share his tips on setting up Facebook for your dealership to build community.

Todd Smith of ActivEngage examines tools available to dealerships to connect with their customers online beyond the simple Web page.

Responding to leads is vital to a dealership's bottom line. ActivEngage's Todd Smith shares how live chat functionality on your Web site can give your prospective customers a reason to give you their business.