Podcasts about service team

This quick hit episode is incredibly important for every Service Team! Ready to boost your service department's success?! Let's gooooo!  In this quick class, I lock in on the often-overlooked 'Risk & Reward' equation in the service sales process. Many Service Advisors hesitate to fully explain the risks of delaying necessary work, leading to missed opportunities and customer misunderstandings. We'll explore how presenting both the risks and rewards transparently can transform hesitant customers into loyal advocates who toss you their keys with confidence. Join me as I share real-world examples and strategies to help General Managers and leaders coach their teams effectively, boosting revenue and fostering trust. Discover how a simple shift in communication can lead to higher approval rates and a thriving dealership culture. This episode offers insights to elevate your sales presentations and ensure customers understand the true value of timely service. Tune in and learn how to make 'Risk & Reward' work for you and your team! Dealer Talk with Jen Suzuki Podcast |

Was sind Empfehlungen für den Umgang mit einem Ulcus Cruris im Arbeitsalltag?Und was ist eigentlich ein Charcot-Fuß?Diese und weitere Fragen klären wir in dieser Folge mit unserem Wundexperten Marcus Philipp Moll. Er stellt drei verschiedene Fallbeispiele zu folgenden Themen vor:Ulcus crurisSpalthautentnahmeDiabetischer FußulcusDu möchtest Dir außerdem zusätzlichen Rat bei Wundexpert:innen einholen? Dann gehe jetzt auf www.askcoloplast.de und informiere Dich dort genauer. Oder frage gerne bei Deiner/m zuständigen Außendienstmitarbeiter:in nach. Außerdem kann Dir unser Service-Team weiterhelfen: 040 - 66 98 0777 (Montag bis Donnerstag: 08.00 - 17.00, Freitag: 08.00 - 16.00)service@coloplast.comAufgepasst: Du bist medizinische Fachkraft und möchtest Dich selbst durch ein kostenfreies Muster von unseren Produkten überzeugen?Dann bestelle hier gleich Dein Musterpaket in unserem Produktkatalog!PS: Kennst Du schon unseren Newsletter? Melde Dich jetzt an und wir halten Dich auf dem Laufenden mit Wissenswertem rund um das Thema Wundversorgung.Jetzt anmelden!

Gast: Dominik Ebbers, Senior Director Global Customer Service BD Rowa BD Rowa hat die Kundenserviceprozesse digitalisiert, um die Reaktionszeiten des Service zu minimieren, die Stillstandzeiten der Maschinen zu senken und um die Zuverlässigkeit und die Verfügbarkeit der Maschinen für die Kund:innen zu erhöhen. Wie hat BD Rowa das gemacht? Welche Herausforderungen gab es, wie wurde die Akzeptanz im Service-Team und bei den Kund:innen generiert? Und welche Effekte waren spürbar, gerade mit Blick auf Kundenzufriedenheit und Serviceeffizienz? Darüber spricht KVD-Redakteur Michael Braun mit Dominik Ebbers Senior Director Global Customer Service bei BD Rowa. Mit der Service-Strategie haben Markus Ebbers und sein Team den KVD Award - Best Service 2024 für BD Rowa gewonnen.

This PANCast episode introduces the Customer Service team, walks you through how to open a Support Case, and explore the different types of Admin cases.

Intercom's Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory explore strategies for getting AI buy-in from CS teams. We also hear the experiences of Ben Peak, Director of Technical Support at Robin; Elli Neeld, Product Education Content Creator at HoneyBook; and Carl Olsen, General Manager of Operations at Sharesies.Watch this episode on YouTube: https://youtu.be/H_TL2PAXg3k?si=0_hpqfKvuXZ-y626

PJ uncovers how Presidential Security really works with SI-TARMS expert Michael Murphy! Hosted on Acast. See acast.com/privacy for more information.

Seit knapp 7 Jahren stehen - oft mehrmals die Woche - solidarische Menschen vor dem Hamburger Strafjustizgebäude am Sievekingplatz. Ab 08:30 bis Nachmittags gibt es eine angemeldete Kundgebung mit Kaffe, Zucker und Platz zum Klönen. So auch beim aktuellen Rondenbargprozess, bei dem es um nichts weniger als die Versammlungsfreiheit in der BRD geht - immer noch im Nachklang des G20 Gipfels.

Algae growth isn't good news for your home's siding. Don't worry, though it won't be sticking around - not if Edwards Gutter Cleaning and Power Wash can help it! Call +1-913-359-7695 or click here for soft-washing services in Prairie Village! Edwards Gutter Cleaning and Power Wash City: Overland Park Address: 8101 College Blvd # 100, Website: https://edwardsguttercleaning.com/

In this episode of Service Drive Revolution, Chris Collins reveals the secrets to building a Top Dog Service Team in your Dealership. Discover the key traits to look for when hiring Service Advisors and Technicians, and learn how to create a culture of excellence that fosters high performance. Chris shares his insights on the importance of focusing on outcomes, how Managers who aren't top performers themselves often struggle to attract and retain top talent, and the "mirror effect" that can hold Managers back from building a team of superstars. If you're tired of settling for mediocrity in your Service Department, this episode is a must-watch. #bestinshow #entrepreneur #entrepreneurship 0:00 - 8:00 Electronic License Plates and Video Inspections 8:00 - 15:00 News 15:00 - 31:00 Best In Show Hiring Practices Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq J oin our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On this episode we speak to Anand Dharmaraj from Indimotard whose been chosen to be the Big rock dirt park service team for the Indian supercross racing league. He tells us how it got to be, the preparation and what really goes on ground to get the bikes up and running. 

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If you're ready to transform your restaurant, boost revenue, and step into a leadership role instead of being buried in day-to-day operations, then this episode is your game-changer! In this session of The Restaurant Coach Podcast, I unveil a powerful 5-step plan to create a service team that not only excels but dominates your market. … Continue reading Episode 134 – Building a Service Team That Doesn't Suck! →

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Navigating the early stages of divorce or contemplating it can be daunting. Financial concerns often loom large, adding to the overwhelm and confusion. Financial Professional Heather Locus joins Divorce & Beyond to address these fears head-on this week. Susan and Heather share invaluable insights on protecting your money and starting your divorce on the right financial footing! Their conversation emphasizes the necessity of proactivity, organization, and knowledge, particularly concerning financial aspects, throughout the divorce process. Topics and Golden Nuggets: Why pausing and considering discernment counseling before contacting an attorney can lead to a faster and less costly divorce. Despite initial fear, learning about finances during divorce can be empowering and manageable. Heather offers a golden nugget by offering advice about setting up a separate email for divorce communication, exploring mortgage options early  Understanding changes in tax laws regarding alimony and other tax-saving strategies can optimize financial outcomes Checking credit reports can help you spot outstanding debts or any joint accounts opened without your knowledge. **************************************** About this week's special guest: Heather Locus, CPA, CFP, CDFA Heather founded the National Divorce Practice Group at Corient to help divorcing individuals consciously navigate their divorce's emotional and business aspects. From hiring the right fit attorney through their SettleSmart™ analysis, then implementing the divorce decree and auditing it annually, Heather ensures you have the resources you need to start your next chapter on a firm footing. Heather founded our Women's Service Team in 2006 to help female executives and business owners, widows, and women transitioning through divorce. After going through her own divorce in 2011, she realized how much more we could do to support divorcing women and men with a practice dedicated to serving their unique needs. Heather is driven by deep empathy to help divorcing individuals have clarity and confidence in finalizing their divorce. A Forbes “America's Top Women Advisor,” Heather is a nine-time “Five Star Wealth Manager” according to Chicago magazine, was named an “Influential Women in Business” by The Business Ledger, a “Top 200 Wealth Advisor Mom” by Working Mother, and an InvestmentNews “Woman to Watch.” Heather is an author of two books on divorce and has contributed to leading publications, including The Wall Street Journal, Crain's Chicago Business, Family Lawyer Magazine, and Divorce Magazine on multiple topics. She is a CPA, CFP® practitioner, and a Certified Divorce Financial Analyst (CDFA®) professional and has completed intensive executive coaching and divorce mediation training. Heather loves learning from her teenage son and daughter and working with organizations she is passionate about, including After School Matters, The Lilac Tree, Between Friends, and Make-A-Wish Foundation. Contact Heather:l heather.locus@corient.com.   Financial Issues in Divorce: A Client Handbook: Heather's latest book written for the American Academy of Matrimonial Attorneys. Listen to Heather's prior episode of Divorce & Beyond:   5 Smart Strategies to Save Money in Your Divorce with Leading Divorce Financial Professional, Heather Locus  Negotiating Your Financial Future: Key Factors to Consider with Leading Divorce Financial Professional Heather Locus **************************************** Episodes and Resources mentioned in this episode: Listen to Divorce and Beyond's Top 5 Most Downloaded Episodes of 2023! These episodes have been a beacon of support and guidance for many, and now, you can easily access them, too! Ready to be inspired? Just head over to https://divorceandbeyondpod.com/top-episodes to listen to these transformative episodes. Don't miss out on these empowering discussions!" **************************************** THANK YOU TO OUR SPONSOR: THE MAKE MONEY MEDIATING PODCAST As we navigate the complexities of divorce and beyond together, I've noticed how many are not just seeking personal growth but are also passionate entrepreneurs and business-minded individuals. That's why I want to introduce you to my other podcast – 'The Make Money Mediating Podcast.' On 'The Make Money Mediating Podcast,' we dive deep into business and entrepreneurship. I share insights and strategies on how to thrive in your professional life, especially if you're interested in mediation. Each episode is packed with tips, stories, and some wisdom to help you grow your business and make an impact. If you love 'Divorce and Beyond' and want to expand your business acumen or explore the mediation world, 'The Make Money Mediating Podcast' is your next must-listen.  ********************************************************************* SPONSORSHIP OPPORTUNITIES ARE AVAILABLE!  https://divorcebeyond.com/Sponsorship-Info ******************************************************************* MEET OUR CREATOR AND HOST: SUSAN GUTHRIE®, ESQ., the creator and host of The Divorce and Beyond® Podcast, is nationally recognized as one of the top family law and divorce mediation attorneys in the country.  Susan is the Vice Chair of the American Bar Association Section of Dispute Resolution and is a sought-after keynote speaker, business and practice consultant, coach and trainer. You can find out more about Susan and her services here:  https://neon.page/susanguthrie Internationally renowned as one of the leading experts in online mediation, Susan created her Learn to Mediate Online® program and has trained more than 25,000 professionals in how to transition their practice online.  Susan recently partnered with legal and mediation legend, Forrest "Woody" Mosten to create the Mosten Guthrie Academy which provides gold-standard, fully online training for mediation and collaborative professionals at all stages of their careers.   Follow Susan Guthrie and THE DIVORCE AND BEYOND PODCAST on social media for updates and inside tips and information: Susan on LinkedIn: https://www.linkedin.com/in/susaneguthrie/ Susan on Instagram @susanguthrieesq ********************************************************************* We'd really appreciate it if you would give us a 5 Star Rating and tell us what you like about the show in a review - your feedback really matters to us!  You can get in touch with Susan at divorceandbeyondpod@gmail.com.  Don't forget to visit the webpage www.divorceandbeyondpod.com and sign up for the free NEWSLETTER to receive a special welcome video from Susan and more!! ********************************************************************* DISCLAIMER:  THE COMMENTARY AND OPINIONS AVAILABLE ON THIS PODCAST ARE FOR INFORMATIONAL AND ENTERTAINMENT PURPOSES ONLY AND NOT FOR THE PURPOSE OF PROVIDING LEGAL ADVICE.  YOU SHOULD CONTACT AN ATTORNEY IN YOUR STATE TO OBTAIN LEGAL ADVICE WITH RESPECT TO ANY PARTICULAR ISSUE OR PROBLEM.

Hear Chris Collins' advice to a Shop Manager asking how to address customer worries about labor rates being higher than competitors. Learn why NOT to focus pricing talks on hourly rates. Discover how to frame your Service Team's true value. Call 8333 ASK SDR to get your own question answered, and come away with great swag! Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

This week, I'm interviewing my friend Niki, who is a troop leader, service team member, and board member for my council, Girl Scouts Arizona Cactus-Pine. In addition to sharing her own Troop Leader story, she's also shedding light on what the board does and how to get involved in the movement at a higher level. 

By industry definition, a change order is when a customer requests a change to a parameter on an existing order. It will often change the requested delivery date, quantity, maybe the product itself, requesting an alternative. As today's guest shares, they regularly happen, and you have to build a process around them.In today's livestream-based episode, Business Development Manager with Esker, Graham Smith joins hosts Scott Luton and Greg White to discuss the complexities of change orders in B2B customer service and the impact they have on customer satisfaction and business operations. Listen in and learn:the necessity and challenges of managing change orders effectivelyhow to adjust policies and practices related to managing change orders and employing modern technology to streamline the process and improve the overall customer service experiencethe importance of aligning people, process, and technology to execute operations, and much more.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkThis episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/impact-change-orders-b2b-customer-service-team-1196

Most churches have Members, but Grace has Partners. Why? We'll learn more about one of the ways that you can partner with us – through volunteering on a Service Team!

In the latest episode of STtalks we learn about STgenetics Technical Service Team from the manager of this department, Ben Voelz. Ben shares with us the diverse services they provide, how to connect with the Technical Service Team, how they have helped dairy producers achieve greater productivity, profitability and more!

Funded by the Department of Justice, the Cal-LAST program is the result of a landmark partnership between the California Fire Foundation and the National Fallen Firefighters Foundation. This critical team provides comprehensive rapid-response support for local fire departments that lose one of their own. The primary mission of the team is to provide assistance and comfort to the family and department in the immediate aftermath of a line of duty death and help with filing DOJ-PSOB, state, and local benefits.  CPF President Brian Rice sits down with two members of the Cal-LAST team to find out what drives them to support the fallen and their families and peers. Thomas Jay is a retired Battalion Chief with the City of Riverside Fire Department. He has led the CPF Honor Guard for more than two decades and has been part of Cal-LAST since its inception. Tracey Hansen is a retired Chief of the Cosumnes Fire District who is a member of the CPF Pipes and Drums and has recently joined the Cal-LAST team. In this episode, they discuss how they became involved with Cal-LAST and what it means to them to support the fire service and the fallen brothers and sisters. Thomas and Tracey also break down the various components of the team and how they provide support to fire departments across California.

User experience is vital to any agency, especially in the independent space. But what happens when you're serving multiple users? Who takes priority? Peter Teresi, Co-Founder and CEO at Certificial, joins the show to walk through how Certificial is connecting the end client's experience to your agents and your service team. Enjoy the episode! Episode Links: Ellerbrock-Norris: https://www.ellerbrock-norris.com/ Ellerbrock-Norris Wealth Strategies: https://www.ellerbrock-norris-ws.com/ Certificial: https://www.certificial.com/ LAUNCH: https://getlaunch.io/ Elliot Bassett: https://www.linkedin.com/in/elliot-bassett-aip-cpcu-84499515/ Ryan Brott: https://www.linkedin.com/in/ryan-brott-cepa%C2%AE-77a278a/ Peter Teresi: https://www.linkedin.com/in/pete/ This episode is sponsored by LAUNCH. In the world of insurance, independent agencies fight to survive. Brokers are forced to compete by blocking markets and bid for the lowest price. Worse yet, the industry is fragmented. Agencies find it difficult to collaborate across division on the same client. Millions of dollars in potential revenue are left on the table. And agency owners lie awake at night wondering how to scale. THAT'S WHERE LAUNCH COMES IN. Access the full-revenue potential in your existing book of business. See opportunities other agencies can't. Offer more value. Gain a competitive advantage in a commoditized market. Visit https://getlaunch.io/ to learn more.

User experience is vital to any agency, especially in the independent space. But what happens when you're serving multiple users? Who takes priority? Peter Teresi, Co-Founder and CEO at Certificial, joins the show to walk through how Certificial is connecting the end client's experience to your agents and your service team.Enjoy the episode!Episode Links:Ellerbrock-Norris: https://www.ellerbrock-norris.com/Ellerbrock-Norris Wealth Strategies: https://www.ellerbrock-norris-ws.com/Certificial: https://www.certificial.com/LAUNCH: https://getlaunch.io/Elliot Bassett: https://www.linkedin.com/in/elliot-bassett-aip-cpcu-84499515/Ryan Brott: https://www.linkedin.com/in/ryan-brott-cepa%C2%AE-77a278a/Peter Teresi: https://www.linkedin.com/in/pete/This episode is sponsored by LAUNCH.In the world of insurance, independent agencies fight to survive. Brokers are forced to compete by blocking markets and bid for the lowest price. Worse yet, the industry is fragmented.Agencies find it difficult to collaborate across division on the same client. Millions of dollars in potential revenue are left on the table. And agency owners lie awake at night wondering how to scale.THAT'S WHERE LAUNCH COMES IN.Access the full-revenue potential in your existing book of business. See opportunities other agencies can't. Offer more value. Gain a competitive advantage in a commoditized market.Visit https://getlaunch.io/ to learn more.

This episode is a mash-up of a few questions. Kate asked about service team roles and how they're appointed by council staff. Then, Ying asked about the different structures of troop leadership, which leant itself really well to Nicole's question about parent helpers and parent involvement.  You can ask me a question in the Facebook group (www.facebook.com/girlscoutpodcast), in a private message, or by e-mailing me at girlscoutpodcast@gmail.com. The Ask Me Anything series is something I did last year in the fall, and it was super successful and got TONS of questions… I have a few I have not gotten to from the fall but I also asked again, if you could go to coffee with me and ask me anything about Girl Scouts and get my unfiltered, unrehearsed opinion, what would you want to know? 

Manish Dudharejia is the founder and CEO of E2M, a full-service white-label agency for agencies having a team of over 180+ vetted experts in Websites Design, Web Development, SEO, Copywriting, and More. E2M is currently helping over 150 agencies across the US and other parts of the world to grow and scale their agency business with a piece of mind. Manish has built a multi-million dollar agency that runs autonomously on the strong pillar of 3Ps (People, Processes, Planning).In this episode Manish shares his insights on the future of digital agencies, going from freelancer to business owner, and the benefits of strategy and consulting versus services. He further discusses the challenges of scaling an agency, such as increasing processes, automation, team members, and subcontractors. He shares his experience of transitioning from a one-person operation to building a team. He emphasizes the importance of shifting mindset and leveraging the concept of "doing what you love and delegating what you hate." By gradually passing on responsibilities and continuously evolving skill sets, Manish was able to streamline his agency's operations and focus on growth, marketing, and strategic partnerships. While some may worry about profit margins when scaling, Manish highlights the benefits of having a streamlined team that allows him to work on important aspects of the business while maintaining a seven-figure revenue.Manish further discusses AI in the agency industry. He expresses his optimism towards AI and encourages embracing the change. He believes that agencies should leverage AI tools to increase efficiency and automate mundane tasks, allowing more time for creativity and strategic work. While AI can enhance writing and other skills, Manish doesn't see it as a replacement for human expertise. Instead, he suggests that agencies should seize the opportunity to offer strategic and consulting services, utilizing their industry knowledge and experience. Manish advises agency owners to focus on digital strategy and tailor their services to specific niches, providing value that AI cannot replicate. By embracing AI and leveraging their unique strengths, agencies can continue to grow and differentiate themselves in this disruptive era.Takeaways:Discover whether AI will replace you in the future of digital agenciesLearn how to go from freelancer to business owner and scale your agency businessGain insights on the benefits of strategy and consulting versus services in the digital worldConnectWebsite: https://www.e2msolutions.com LinkedIn: https://www.linkedin.com/in/manishdudharejia/Mark SavantLinkedIn: https://www.linkedin.com/in/mark-savant-ba777145Start your Podcast: https://marksavantmedia.comBuzzsprout: https://afterhoursentrepreneur.buzzsprout.com/1246622/12195177Support the show

Donna Ross joins Doug Keck at the Catholic Marketing Network's International Trade Show to dicuss her work with the Magnificat Central Service Team, a ministry to Catholic women.

Corey Smith and Walt Burns discuss the importance of setting up a service team for success in the RV industry. They suggest introducing customers to the service team during their purchase, making follow-up appointments, and offering prepaid maintenance plans as ways to retain customers. The dealers can entice customers with discounts on services or parts and accessories. By using these tools, they can increase customer loyalty and keep them coming back for more services. Walt discusses the importance of prepaid maintenance to retain customers and drive service loyalty, backed by hard data. He also emphasizes the need for open communication between sales, business department, and service department to unlock full potential. Setting the right expectations for service delivery is critical, including scheduling appointments ahead of time. Walt suggests upselling Easy Care extended service contract during inspection to eligible customers as a profitable revenue opportunity. Lastly, he highlights their complimentary recruiting platform that helps dealerships find qualified staff easily. Three key takeaways include introducing every customer to the service department, setting realistic expectations upfront, and exploring innovative ways like upselling Easy Care contracts or leveraging recruitment platforms in driving dealership success. Walt discusses three crucial elements for successful customer service in the dealership industry: making basic non-negotiables a priority, implementing a prepaid maintenance plan to increase customer loyalty and satisfaction, and utilizing extended mechanical coverage through an easy care recreational vehicle service contract. Corey praises Walt's insights and emphasizes the importance of cohesive teamwork to deliver legendary customer experiences that drive revenue. They discuss upcoming workshops and conventions to spread their message further.  

We had an amazing podcast with the Cardiac Surgery Service Team from Ascension Saint Thomas Rutherford Hospital. They have a new cardiac surgery program about to open up at the hospital and they shared all about it with us. Not to mention some amazing stories. This one was really fascinating! They'll be back for a round 2 on the podcast for sure.

In today's episode, we had the opportunity to chat with MIT Ph.D. candidate Lindsey Raymond, one of the Stanford University and MIT researchers behind a groundbreaking new study which found that AI boosts customer service team productivity by 14%.Episode transcript: https://www.intercom.com/blog/podcasts/unleashing-productivity-learn-how-ai-boosts-customer-service-team-productivity-by-14-according-to-stanford-and-mit-researchers/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This latest episode of the METUS Tech Show showcases the role of an ASA (Area Service Advisor) at Mitsubishi Electric Trane HVAC US. Jorge Valladares is an ASA who can shred on the guitar as well as support our customers and DSG's out in the field. Whether it's phone support or a site visit, our service team is there to help you when you need additional assistance with your Mitsubishi Heat Pump system.Visit www.mitsubishicomfort.com for information on classes and how to locate a Diamond Contractor in your area.https://www.facebook.com/profile.php?id=100087455906522Thanks for listening! Please visit www.mitsubishicomfort.comContact us at metustechshow@hvac.mea.com

On Episode #59 Of Pest Equity Business Podcast We Kick Off Our First Ever #Ask Pest Equity Podcast Segment. On The #Ask Pest Equity Podcast Show, We Answer Random  Emailed Business Questions Sent In By Our Support's.  We Discuss Building The Essentials of Modern Customer Service, Customer Service Managers Responsibility, Succession Planning, Challenges For Front line Employees, Developing A Culture and Much More!!!   Our Social Places: Email:  pestequitypodcast@gmail.com https://cash.app/$pestequitypodcast   instagram.com/@pestequitypodcast https://www.youtube.com/channel/UCtdyZsZW5MgiumnYbLDfxmw Facebook.com/pestequitypodcast https://teespring.com/stores/pest-equity-podcast-shop https://www.pestequitybusinesspodcast.com https://rumble.com/c/c-2278390

Schon letztes Jahr begleitete MOTORRAD Mike Wiedemann bei seiner ersten Dakar. 2023 startete er erneut bei der Wüstenrallye, dieses Mal sogar ohne Service-Team. Im Podcast beschreibt er seinen Weg zur Dakar und wie der Traum plötzlich endete. Mehr zu Mike und seinen bisherigen Rallyes findet ihr auch auf seiner Homepage www.mydakar.de oder in der Ausgabe 4/2023 von MOTORRAD.

Tonight,Marcus, Andrew and Billy from our service team join us to talk shop.  The Pike Peak Singer just went live on Bring a Trailer.  Come watch as we watch it go.  Bidding is strong already!

Jeffrey Mosher welcomes back Teri Sand, Business Services Manager of Capital Area Michigan Works!, Lansing, MI, but serving Ingham, Eaton, and Clinton Counties of Mid-Michigan. Their topic this month is the Business Services Team. How does the Business Services Team at CAMW! support employers? What were some of the BST's biggest accomplishments in 2022? If employers want to get connected to CAMW! services, where should they go? » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN's YouTube: www.youtube.com/channel/UCqNX… » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/

Margaret Garcia is the President of Grit PPO, a US-based BPO (business process outsourcing) company specific to the pest control industry. She leads the first-ever female-owned and operated outsourced call center dedicated to pest control, wildlife, and tree and lawn services.  Grit's team of skilled staff helps companies through inbound and outbound call services, lead generation and development, marketing, training and coaching, and operations management. By outsourcing through Grit PPO, companies can maximize their time in front of clients and focus on what matters most. In this episode… Customer service in the pest control industry is a unique challenge. Representatives have to build rapport, maintain call control, and manage many moving parts simultaneously — all while understanding the ins and outs of the pest control space. So, what can you do to support customer service teams and help them take your service to the next level? Margaret Garcia says your customer service representatives should know just as much about the industry as your technicians. Therefore, you need to provide them with the necessary training and resources to thrive. Additionally, a positive work environment is a must. You want your customer service team to be happy at work and translate that over to customers — but it takes more than a pizza party to cultivate that environment.  On this episode of the Multiply You Podcast, Austin Clark chats with Margaret Garcia, the President of Grit PPO, who shares her strategies for creating top-notch customer service teams. She shares why customer service teams need plenty of resources and information, the value of training and positive support, and why your workplace culture is crucial for their success.

CAIBots programs custom AI chatbots for your business, and for a limited time, they may be able to provide you with a bot of your very own for free. To read about what their bots can do, visit https://caibots.com/capabilities

Empowering your NON-Licensed Customer Service team to engage in cross-selling, referral, and review activities. People never think they're natural salespeople. But most extroverts are good salespeople, depending on how they look at things. You can sell someone something by telling them your experience with the item or service, educating them, and referring them. Not necessarily always having sales in mind. Many licensed and unlicensed customer representatives shy away from sales. They don't always see themselves as salespeople.  Are you one of them? Rather, do you want to be better? Hear us! Our Blog is packed with gems to change your mindset from Transaction to Experience: https://www.agencyperformancepartners.com/blog/insurance-customer-service-representative-skills-cross-selling-referrals-reviews/ Save time and Prevent "BUSYNESS" with our Customer Service Course: https://www.agencyperformancepartners.com/customer-service-training/

Welcome to Episode 72. This chat is packed full of tips for how to be successful in the agency account management role as you transition through the levels, to become a Client Services team leader. Vicky Janaway joins me from The Gate agency and she shares with me: what her role entails as client relationship lead what it takes to be an excellent account manager and account team lead some tips for making the transition from account manager to account director why she follows the philosophy of Radical Candour when giving feedback to her team and she also shares some great book recommendations for those who are keen to develop their own leadership skills. Finally, I'm really excited to let you know that my Account Accelerator training programme is now a year long. So not only do you get nine weeks of training and coaching with me, but you'll also get to connect with your peers who have also been through the training. And you'll continue to receive ongoing support and training from me throughout the year. The next programme starts on 18th October 2022 and you can see all the details on my website at https://www.acccountmanagementskills.com/training. You can book in a no-obligation 20 minute call with me, to see if the training is the right fit for you or your team.

Prior to joining Sales Transformation Group, Bryan was the Vice President of a $58 Million contracting company in the Southeast, where he ran an estimating department of 6 estimators generating over $12 million in estimates monthly.  Over the years, he led a service sales division of ten salespeople and estimators and was responsible for creating and reviewing estimates to generate over $10 million in service sales annually. Before this, he spent eight years selling estimating software and training estimators to use software to estimate interior construction, fireproofing, roofing, and painting.  Tune in and hear about Bryans's success in the roofing and contracting space and how you can develop a professional service team for your roofing company.

In this week's episode, we learn more about another Liberty short-term trip sent out by the church this summer. In July, we sent a team to minister to long-time missionaries in rural Alaska, who for decades have utilized radio to reach the widely dispersed population of the region with the Gospel. Tragedy struck this family last year, when the husband suddenly past away leaving behind his wife and three adult children. Liberty was lead to send a team to come alongside this family with practical help as well as to invest in our on-going partnership with the radio ministry. Today we'll hear from two participants in this trip: Mark Wilson and Tris Hinkley. They'll share more about some of the work they did and the incredible encouragement it was supporting that family and community.To learn more about the gospel radio ministry in Alaska, KCAM, visit their website at www.kcam.org. Go! Podcast is a part of Liberty Bible Church Global ministry. Visit our website at www.findliberty.net.

Our guests today were Becky Stadem, Collaborative Service Team Coordinator, and Allison Van Vliet, Forestview Middle School Collaborative Worker, Family Services Collaborative of the Lakes Area.

If you want to have a world-class business, you have to have a world-class team.  The two ways to ensure this, are through leadership and training.  Today's topic is focusing on training, specifically client retention. How do you do that? By ensuring your service personnel receives the training that they need to be successful and […] The post Episode 158: Training Your NEW Service Team Member appeared first on Unstoppable Profit Podcast | Hosted by Mike Stromsoe.

Today we're going to talk about the main differences between using a done-for you investing service vs. going the DIY route--including what to expect, how to decide which strategy is right for you, and the pros and cons of each investing type. Investing with a full-service company vs. doing it yourself are two very different experiences. I've done both, so I feel confident sharing my opinions.. there's a lot to consider when it comes to your resources, involvement, personality type, and what kind of experience you want to have. And let's be clear, there's no right or wrong choice. It just depends on what you want out of the experience. Click play to hear more!

This week on Divorce & Beyond, Host, Susan Guthrie speaks with Leading Financial Divorce Professional, Heather Locus, who returns to the podcast to share her top 5 insider tips for saving money in your divorce! Heather Locus, CPA, CFP, CDFA, recently released her latest book, Financial Issues in Divorce: A Client Handbook, written at the request of the AAML, one of the top associations for family attorneys in the United States, so you can be sure that she knows what she is talking about.  Heather has a unique gift in the world of divorce financial professionals, for taking the difficult and complicated financial issues of divorce and breaking them down in simple and practical terms so that you can clearly and calmly review your options and make your decisions.  In this episode, Heather shares her insights into the best ways to save money in your divorce which cover topics such as avoiding common mistakes as well as setting out affirmative steps you can take to keep your hard-earned dollars in your pocket and not the attorney's coffers! Don't dive into your divorce without listening to this episode!  More About Heather Locus: Heather founded the National Divorce Practice Group at BDF Private Wealth to help divorcing individuals consciously navigate their divorce's emotional and business aspects. From hiring the right fit attorney through their SettleSmart™ analysis, then implementing the divorce decree and auditing it annually, Heather ensures you have the resources you need to start your next chapter on a firm footing. Heather founded our Women's Service Team in 2006 to help female executives and business owners, widows, and women transitioning through divorce. After going through her own divorce in 2011, she realized how much more we could do to support divorcing women and men with a practice dedicated to serving their unique needs. Heather is driven by deep empathy to help divorcing individuals have clarity and confidence in finalizing their divorce. A Forbes “America's Top Women Advisor,” Heather is a nine-time “Five Star Wealth Manager” according to Chicago magazine, was named an “Influential Women in Business” by The Business Ledger, a “Top 200 Wealth Advisor Mom” by Working Mother, and an InvestmentNews “Woman to Watch.” Heather is an author of two books on divorce and has contributed to leading publications, including The Wall Street Journal, Crain's Chicago Business, Family Lawyer Magazine, and Divorce Magazine on multiple topics. She is a CPA, CFP® practitioner, and a Certified Divorce Financial Analyst (CDFA®) professional and has completed intensive executive coaching and divorce mediation training. Heather loves learning from her teenage son and daughter and working with organizations she is passionate about, including After School Matters, The Lilac Tree, Between Friends, and Make-A-Wish Foundation. Call/Text Heather at 312-312-2144 or email hlocus@bdfllc.com if you or a friend are contemplating or in the middle of a divorce. Financial Issues in Divorce: A Client Handbook: Heather's latest book written for the American Academy of Matrimonial Attorneys. Listen to Heather's prior episode of Divorce & Beyond:   Negotiating Your Financial Future: Key Factors to Consider with Leading Divorce Financial Professional, Heather Locus" on The Divorce & Beyond Podcast with Susan Guthrie, Esq. #114   ***************************************************************************** MEET OUR CREATOR AND HOST: SUSAN GUTHRIE®, ESQ., the creator and host of The Divorce and Beyond® Podcast, is nationally recognized as one of the top family law and divorce mediation attorneys in the country.  Susan is a member of the Executive Council of the American Bar Association Section of Dispute Resolution and is the Founder of Divorce in a Better Way® which provides a curated selection of resources and information for those facing divorce and other life changes.  Internationally renowned as one of the leading experts in online mediation, Susan created her Learn to Mediate Online® program and has trained more than 20,000 professionals in how to transition their practice online.  Susan recently partnered with legal and mediation legend, Forrest "Woody" Mosten to create the Mosten Guthrie Academy which provides gold standard, fully online training for mediation and collaborative professionals at all stages of their career.   ****************************************************************************** At Mosten Guthrie we are delighted to say that Michelle is one of our inaugural Certified Co-Parenting Specialists and you can be one too! Mosten Guthrie Academy Co-Parenting Specialist Training Program!  Lead Trainer: Christina McGhee (yes, THAT Christina McGhee that you love on Divorce & Beyond!) The first of its kind, this Intensive Co-parenting Training Program is designed to do exactly that. It helps family law practitioners move beyond focusing on how time is spent between households and center their work with co-parents on the needs of children as they navigate the realities of post-divorce parenting. Regardless of where you are on the spectrum of experience, this innovative program will help you make the shift while gaining valuable skills and tools you can start using in your practice right away. Our next training is in May, 2022 - JOIN US! https://mostenguthrie.com/co-parenting-specialist/ ********************************************* Remember to follow Susan Guthrie and THE DIVORCE AND BEYOND PODCAST on social media for updates and inside tips and information: Susan Guthrie on Facebook @susanguthrieesq Susan on Instagram @susanguthrieesq @divorceandbeyond Susan on Twitter @guthrielaw If you want to see the video version of the podcast episodes they are available on The Divorce & Beyond YouTube Channel!  Make sure to LIKE and SUBSCRIBE so you don't miss a single episode! Finally, we'd really appreciate it if you would  give us a 5 Star Rating and tell us what you like about the show in a review - your feedback really matters to us! Here's a link to the show on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-divorce-and-beyond-podcast-with-susan-guthrie-esq/id1490881800 You can get in touch with Susan at divorceandbeyondpod@gmail.com.  Don't forget to visit the webpage www.divorceandbeyondpod.com and sign up for the free NEWSLETTER to receive a special welcome video from Susan and more!! ******************************************************************** THANK YOU TO OUR SPONSOR: dtour.life ******************************************************************* SPONSORSHIP OPPORTUNITIES AVAILABLE! If you would like to sponsor the show please reach out to us at  divorceandbeyondpod@gmail.com for pricing and details!!! ********************************************************************* BDFLLC DISCLAIMER: Investments involve risk and past performance may not be indicative of future results. Balasa Dinverno Foltz LLC (BDF) investment and wealth management strategy recommendations may not be profitable, suitable, or equal historical performance. BDF does not provide legal, tax, insurance, social security, or accounting advice. The information herein is provided solely to educate on a variety of topics, including wealth planning, tax considerations, insurance, estate, gift, and philanthropic planning. BDF's current written disclosure statement discussing advisory services and fees is available for review at www.BDFLLC.com or upon request.   DISCLAIMER:  THE COMMENTARY AND OPINIONS AVAILABLE ON THIS PODCAST ARE FOR INFORMATIONAL AND ENTERTAINMENT PURPOSES ONLY AND NOT FOR THE PURPOSE OF PROVIDING LEGAL ADVICE.  YOU SHOULD CONTACT AN ATTORNEY IN YOUR STATE TO OBTAIN LEGAL ADVICE WITH RESPECT TO ANY PARTICULAR ISSUE OR PROBLEM.

Keeping Consistency for SEO and Customer Service Purposes Do you make frequent changes to your website or GBP? Maybe you have sales or specials that you update on one platform but not others? Jesse, Bob, and Sue discuss the importance of maintaining consistency across your online presence both for SEO purposes and to keep your potential clients happy! Got a question for the team? Let us know! Head over to localseotactics.com/questions and get in touch. We're here to help! Thanks for checking us out. What you'll learn Why consistency is key. How Google takes into account your information across various sources. Why it's important to keep up with changes for your own tracking purposes. View the show notes, resource links, episode transcript, and watch the video version at https://www.localseotactics.com/keeping-your-website-gbp-and-customer-service-team-on-the-same-page/  

Why do you want a team? For Joy Metalios, it's all about delivering 5-Star service to every single one of her clients, no matter how much she stands to gain on a sale. It's about taking every job, seizing every opportunity to give more value, and enjoying the journey together. It might not be about the money for Joy, but she currently has a team of TWENTY-THREE PEOPLE who closed 140 transactions last year at an average sales price of $2.5 million. I'd say she's doing something right. On this week's Team Builders, I talked with Joy about how to find the right team for you and what the best ways to lead are once you have them. You won't want to miss this!

Coaching and Analytics Improve the Customer Experience  This week's guest is Adaeze Nwamah, iQor operations manager in Richardson, Texas. Her team of about 60 employees began a client program with a customer service focus. With the team's tremendous success creating meaningful experiences throughout the customer journey, the parameters of the client program changed. Adaeze and her team embraced the opportunity to ramp up fast and achieved top-performing metrics in customer service and sales. In this episode, we learn Adaeze's secret formula for utilizing coaching and analytics to attain top-performing status and high levels of customer satisfaction so rapidly.   A Leader's Own Career Growth Guides Her Management Style  Adaeze began working at iQor five years ago as an agent. She has continually advanced her own career journey through hard work and performance excellence. She quickly progressed to senior agent and then became manager of social media monitoring, handling chat and web support for a client. Through her strong work experience and demonstrated accomplishments, she soon moved on to supervisor before landing her current role.  As operations manager in Richardson, Texas, Adaeze oversees a program for a client in the insurance industry and guides about 60 employees—agents, supervisors, quality analysts, a trainer, and a sales ambassador. She manages the day-to-day operations of the entire site, using tools, resources, and advanced analytics to meet or exceed the client's key performance indicators (KPIs) throughout the customer journey.  Meeting Program Changes Through Strategic Employee Development  The initial scope of the program she oversees for the insurance industry client was to serve and solve through excellent customer service. Her team members focused on filing claims and building customer loyalty and relationships—it was a pure customer service model to ensure customer satisfaction throughout the claims process.   With her team providing such extraordinary customer service, the client decided to expand the program and the scope of the project changed as a result. It changed fast. Adaeze led her team to quickly pivot to the serve, solve, and sell model with high performance for customer service excellence.  In order to effectively introduce sales into their customer experience model, Adaeze's team ramped up and embraced the opportunity to grow. With Adaeze's enthusiasm and support for her team, everyone was excited about the new offerings. Her team participated in a three-week comprehensive training program to help agents better understand the new objectives for adding additional value to the customer through upselling and cross-selling an insurance product. The client was involved throughout the training process to ensure deep product knowledge and support the growth of sales leaders.  Further, the team also made sure the ongoing recruiting process was geared towards the new serve, solve, and sell focus, incorporating the new skill into talent acquisition efforts.  Through in-depth training with experienced agents and new recruits, the team learned 60 agent selling behaviors, from product knowledge to product positioning. They also deepened their sales knowledge to focus on the best lifestyle questions to ask along with other discovery techniques to better understand customer behavior and inform an effective sales approach through a connected digital customer experience.   Purposeful Analytics Inform Coaching and Development  At iQor, data analytics drives strategic customer initiatives. We take comprehensive measurements, interpret them in a disciplined and scientific way, and act on the results to drive excellence. Adaeze's high-performing team was no different. They utilized iQor's sQan data analytics program to enhance coaching and development. The program provides helpful insight by enabling supervisors to track coaching sessions to ensure their effectiveness and identify behaviors to reinforce or redirect.   sQan empowers supervisors with information to help guide agents towards the best behaviors to serve, solve, and sell effectively on customer calls. It also helps coaches employ strategies to help agents show empathy and engagement with the customer as part of a comprehensive approach to providing superior customer service. sQan is an essential component of ensuring agents receive the support they need to provide the best customer experience, especially when new program requirements, such as sales, are introduced.   Through another analytics reporting tool that tracks behaviors, sales numbers, customer service survey results, and quality results, coaches have easily accessible information in real-time to provide timely and specific coaching sessions differentiated to each agent's needs. With access to helpful performance metrics, agents and coaches alike are excited to participate in the process and grow their customer experience capabilities from the training and coaching sessions.   Differentiated Coaching Meets Resounding Program Success   Through hard work, training, and development, Adaeze's team has met incredible success. In 2021, they were recognized as the top-performing program nine out of 12 months when compared to six other internal contact center sites on the same program. For those months, Adaeze's team was the number one program site for sales and customer service. The team's determination and utilization of sQan has made for fantastic performance by all measures.   Adaeze is incredibly proud of her team and all the smiles they bring. She attributes their profound success to two things.   First, the effective utilization of resources. By using sQan alongside extensive learning and training opportunities, Adaeze's team has embraced the resources available to them. They have incorporated them into their day-to-day experiences to ensure ongoing growth and development in order to create rewarding employee and customer experiences.  Second, divine discontent. Adaeze leads her team to see the positive in any situation. She views divine discontent as essential for growth. She says it's being proud of oneself for where you are, while also perpetually seeking opportunities to grow and improve. It has worked for her team and has resulted in strong employee relationships. Every day, her team brings their work ethic and determination to do their best while striving to learn and grow more.   Adaeze's leadership style creates smiles. She has led her team to Be More with iQor and to embrace new growth opportunities, achieving the recognition of number one site. Her commitment to training and ongoing self-improvement is inspiring. She makes it clear that if you work hard for it, anything is possible.   What Adaeze Does for Fun    When not inspiring her team to be their best selves, Adaeze finds rewarding experiences through cooking and watching Disney movies. In fact, she probably loves Disney movies more than her kids do! Right now, her favorite is Encanto which has her singing those songs on repeat.  Learn more about iQor's capabilities for amazing customer care.  Read the blog post here. Watch the video here.

Today I'm going to talk to Chris and Rolayo Ogbonnaya, who lead the church in Lagos, Nigeria.  They share about: What was it like as a disciple when the church first started What were some of the difficult times they faced early in their ministry. How they've helped the church grow from one church to over 29 in West Africa. Their handing the leadership to another couple and helping churches outside of Lagos.   More about Chris and Rolayo: Chris and Rolayo were both baptized in Lagos almost 32 years ago in 1989, which was the same year the Lagos Church was planted by the London Church.  They started serving in the full-time ministry in 1991. They got married in 1993, and have two children – Stephanie (26) and Daniel (22), who are both disciples. Since then, they have served as Evangelist and Womens Ministry Leader in various Regions and ministries in Lagos. They led the Church in Accra, Ghana from 2001-2003. Before joining the full-time ministry Rolayo was running her private legal practice and Chris an aspiring Law student. Both gave up their secular ambitions to pursue the call to serve as missionaries in the Kingdom.  Chris and Rolayo have led the Lagos Church, the Nigeria, and West African Churches from 2004 till a few weeks ago when they handed the Lagos Church leadership to Jide and Biola Ojo. They now oversee the Churches across Nigeria and English-speaking West Africa (29 Churches in all) as Regional Family Chairs and also direct the School of Mission in Lagos. Chris has been serving in the Catalyst Team of the ICOC since 2018 and Rolayo in the Women's Service Team.

Wilber Price Insurance is where enterprise standards and pace-of-play meets small business heart and soul. Dan Chadwell, COO, explains how his 20+ year corporate career is helping drive change inside a top Nationwide agency that's turned independent. With data at his fingertips, he doesn't guess whether his service team is profitable....he knows. Here's how.