Podcasts about sales department

Maria Beltran, ZippyPaws' National Accounts Manager, joins me to talk about our commitment to independent pet stores and chains nationwide. Despite ZippyPaws being on many national shelves and almost all of the e-commerce channels, we believe that our strength still lies in these loyal customers. Warmest of regards, Jen GlaserCo-Founder of ZippyPaws—-----------------------------------------------Contact ZippyPaws' Sales Department by emailing sales@zippypaws.com—-----------------------------------------------

This quick hit episode is incredibly important for every Service Team! Ready to boost your service department's success?! Let's gooooo!  In this quick class, I lock in on the often-overlooked 'Risk & Reward' equation in the service sales process. Many Service Advisors hesitate to fully explain the risks of delaying necessary work, leading to missed opportunities and customer misunderstandings. We'll explore how presenting both the risks and rewards transparently can transform hesitant customers into loyal advocates who toss you their keys with confidence. Join me as I share real-world examples and strategies to help General Managers and leaders coach their teams effectively, boosting revenue and fostering trust. Discover how a simple shift in communication can lead to higher approval rates and a thriving dealership culture. This episode offers insights to elevate your sales presentations and ensure customers understand the true value of timely service. Tune in and learn how to make 'Risk & Reward' work for you and your team! Dealer Talk with Jen Suzuki Podcast |

Welcome back listeners! This is a quick yet impactful class tailored for everyone working in dealerships—both in sales and service. As competition heats up, creating a standout customer experience is more critical than ever, and I'm here to share actionable tactics that you can implement immediately to enhance relationships and drive loyalty! Let's get it!  Listen in as I explore the power of client history and its role in nurturing loyalty while boosting your bottom line. I'll reveal key strategies for Service Advisors to connect with customers effectively, ensuring they feel appreciated and valued from the moment they walk in. For our sales teams, these tactics can transform your approach, leading to improved appointment rates and increased sales. I discuss the importance of knowing who is coming in tomorrow—whether they're new or returning clients—and how this knowledge can set the tone for a warm, welcoming experience. Acknowledging customer loyalty through personalized greetings and CRM history not only makes customers feel special but also creates lasting connections. I provide real-world scenarios for both sales and service teams, making it easy for you to understand and implement these strategies right away. This episode is mission-critical for anyone in the dealership looking to elevate customer interactions and stand apart from the crowd. Tune in to learn how to make every customer feel like they truly matter, and discover how simple, personalized actions can transform your dealership's culture and customer experience. Let's get started on creating memorable moments that lead to lasting loyalty! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

Join us for an insightful episode where I sit down with Bill Reidy, VP of Sales, and Carol Marshall, COO at ActivEngage, a leader in people-powered messaging solutions for car dealerships. We delve into how personalized engagement transforms the car-buying experience, ensuring online shoppers feel valued and cared for. Discover the evolution of customer engagement through digital interactions, including chat and SMS, and learn why these channels deserve the same attention as in-person conversations. We'll explore the critical differences between actively engaged and fully engaged customers, emphasizing the importance of relationship-building in the sales process. We highlight the art of engagement that uncovers customers' needs and pain points, accelerating the sales funnel. ActivEngage's innovative approach helps dealerships harness the power of digital retailing, driving higher-quality leads and faster closing rates. This episode is packed with strategies to avoid outdated methods and enhance your dealership's online presence. Learn how to maximize your marketing spend, track chat data for insights, and ensure your team is prepared to engage customers at every opportunity. Tune in to discover how to leverage value-based conversations to boost your conversion rates. Don't miss out—check out ActivEngage now or visit them at the NADA Show this January! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

Eric Cruz and Conner Welby are two of the executives from the carrier sales department at RPM. In this special sponsored episode of the Auto Remarketing Podcast, Cruz and Welby highlighted how RPM has diversified and sharpened its carrier sales department to cater to the unique needs of remarketing clients. Cruz and Welby explained how RPM doesn't copy and paste strategies for customers, especially since there have times when a vehicle wouldn't start or didn't have wheels but still needed to be transported.

Welcome to another exciting episode of RV Hour, hosted by CEO of Giant Recreation World, Larry McNamara! In this week's podcast, Episode 86, we sit down with one of our very own, Hunter Jackson, from the Sales Department. Hunter has a unique story to share – he lived in an RV full-time! He first built his own RV from scratch, then upgraded to a fifth wheel and embarked on an incredible journey from Indiana to Florida. Tune in to hear about the unforgettable adventures and challenges Hunter faced while living the RV lifestyle on the open road! We will also be spotlighting exclusive units from GRW's Hot List (Exclusive Sales Units), including a brand New 2024 Forest River Salem Hemisphere Hyper Lyte 19RBHL in Palm Bay, FL. It's currently on sale for only $29,999, which comes to just $61 a week! Plus, remember, all new and select pre-owned units come with a Lifetime Warranty at no cost to you! Whether you're a seasoned RVer or just starting to explore the RV lifestyle, don't miss out on these fantastic deals and valuable tips. Visit us at any of our 3 convenient locations: Palm Bay, Ormond Beach, or Winter Garden—or browse our inventory and deals online at www.GiantRecreationWorld.com. Happy camping!

In this power punched episode, I tackle the critical need for change in today's fast-paced business environment! And this motivating epiisode is quick to the point and provides many examples to dial into for process improvement in your business.  In example, salespeople lead customers through the sales process vs customer immediately all over you demanding #'s quickly leading to no deal. Soooo, change in sales process is necessary.   Learn a process to structure a change initiative to execute. Be aware though, people start thinking about this change and under pressure they can crack and get discouraged even abandoning the change. Be ready for this!   Here's another example. Service MPI call includes value, risk and reward vs price drop only.   Change is necessary.   I share ways to zoom into this and have a strategy to change the outcomes!   ANDDDDD, another one:   Long winded meetings that can go 1.5 hours vs 10-minute power meeting.   Learn a simple strategy to conduct shorter meetings that includes a quick activity to implement right away to reinforce your meeting focus.  Discover how to structure a change initiative that empowers your team, preventing the pitfalls of pressure and discouragement. Change is a collaborative effort that demands reinforcement and commitment. I provide practical performance measurement strategies to ensure that new practices become the norm. By the end of this episode, you'll be equipped to not only manage change but to thrive in it, unlocking new possibilities for your organization. Tune in to learn how to elevate your business practices, foster professional development, and set your teams up for success. Change may require determination, but the rewards are boundless—watch as everyone thrives! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

In this episode, Chris Beall poses a provocative question that challenges the very structure of sales departments. What if companies didn't need traditional in-house sales teams at all? Sounds radical, right? But Chris takes us on a thoughtful journey through the potential of outsourced sales. From list building to discovery calls, he explores how specialist expertise could revolutionize each step of the process. Using his experience at ConnectAndSell and citing innovative approaches from companies like Branch 49, Chris makes a case for keeping only subject matter experts in-house. He backs his ideas with real-world examples and data, showing how modern technology enables this shift. This episode might just transform how you think about sales team structure and efficiency in the modern business landscape. Join us for this episode, "Goodbye, Sales Department? Chris Beall's Provocative Proposal."

In this episode, I help you with a plan to address common objections and challenges encountered when attempting to schedule appointments with customers. Whether you're in Service BDC, a Service Advisor, or a Salesperson, this episode provides valuable insights applicable to both sides of the business, highlighting parallels in the appointment-setting process that lead to successful outcomes. Many times, people may attempt to avoid committing to an appointment, citing the need to check their schedule or get back to you later. Instead of accepting this as a dead-end, why not take another swing at securing the appointment? Discover a range of techniques and strategies to navigate these scenarios effectively, empowering you to persist and engage prospects in a meaningful way. Drawing from real-world examples and practical advice, I tackle the nuances of reengaging prospects who show resistance to booking appointments. By emphasizing the importance of understanding the customer's needs, articulating the urgency of addressing their concerns, and presenting your solution as the best-fit option, you can compel prospects to take the next step and commit to an appointment. Uncover actionable solutions to address customers' interest in servicing their vehicles, focusing on highlighting their concerns, demonstrating your understanding, and presenting a compelling case for why they should choose your dealership. By reframing your approach and proactively addressing objections, you can propel conversations forward, increase appointment rates, and drive higher conversions. Challenge yourself to rethink your strategies for overcoming objections and pushing towards securing appointments, knowing that each interaction presents an opportunity to improve your odds and elevate your success rate. With the right mindset and techniques at your disposal, you can confidently navigate appointment-setting challenges and achieve remarkable results in both service and sales. Tune in to this episode and unlock the secrets to mastering appointment setting – your success awaits! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

Join us for an insightful episode as we delve into the world of service and sales department challenges and solutions with Maria Maleki, Regional Sales Manager, a seasoned expert at CallRevu. In this interview, Maria sheds light on the critical aspects of service department communication, sales training, and development, particularly focusing on the Service BDC (Business Development Center). Maria highlights common weaknesses that hinder effective communication in service departments, emphasizing the importance of building strong relationships with customers. She points out that newer and younger personnel often struggle when faced with complex customer inquiries related to service work, pricing, and timeframes, which can lead to missed opportunities and customer dissatisfaction.  Throughout the conversation, Maria provides valuable tips to address these challenges, emphasizing the significance of active listening, rapport-building, and effective questioning techniques. By recapping conversations, expanding on responses, and demonstrating understanding, service advisors can enhance the customer experience, increase appointment conversions, and foster continued engagement. Maria also shares key tactics to position service advisors as trusted problem solvers, focusing on value rather than price alone. By showcasing the process of diagnostics in a transparent and non-intimidating manner, advisors can instill confidence in customers and emphasize the importance of choosing their services. Furthermore, Maria discusses the use of AI technology to analyze customer interactions, flagging keywords related to common issues such as pricing concerns or competitor mentions. By leveraging AI insights to identify and address recurring problems, service departments can proactively coach and train staff for better outcomes, ultimately improving customer satisfaction and retention. Tune in to discover practical strategies and techniques to enhance service department communication, build customer relationships, and drive business success in the competitive automotive service industry. Contact Maria: mariamaleki@callrevu.com Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

Join us in an enlightening conversation as we sit down with Chris Sutton, Vice President Retail at JD Power and Associates, to unravel insights from their comprehensive study involving 35,000 car buyers. Delve into the dynamics of the automotive industry, where constraints and high prices challenge buyers, yet improvements in the overall consumer experience continue to shine through. Despite service appointment delays and the absence of loaners, consumers have reported incremental enhancements in their service interactions, showcasing a resilient and evolving landscape. The heart of positive sales and service experiences lies in the personal connections forged with salespeople and advisors, emphasizing the pivotal role of human touch in delivering a friendly and memorable customer journey. In the quest to foster customer loyalty, retailers are recognizing the significance of building lasting relationships through meaningful interactions. Chris sheds light on the transformative impact of video inspections and MPI (Multi-Point Inspections) in building trust and confidence among customers, essential elements that drive business growth and enhance customer loyalty. With over 30 years of industry benchmarking expertise, JD Power and Associates unveil key consumer preferences in dealership experiences, shedding light on the evolving landscape of digital retailing. While online transactions have gained traction, a significant percentage of customers still prefer a blend of online and in-store experiences, especially in the realm of EV (Electric Vehicle) purchases. As customer expectations continue to rise, retailers are urged to streamline processes and reduce wait times to meet evolving demands. Discover how the automotive industry is adapting to the changing landscape of consumer preferences and digital advancements to enhance business performance and customer loyalty. Tune in to gain valuable insights into consumer expectations, digital retailing trends, and the future of dealership experiences from the industry expert, Chris Sutton. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

Sales Series Episode 7 In this episode, I get into the critical role of the Business Development Center (BDC) in a car dealership's sales success and uncover the common pitfalls leading to financial losses in the gap. This is a very serious issue plaguing sales teams and BDC departments, shedding light on the root causes such as the lack of a structured process, poor communication between sales and BDC teams, and the neglect of CRM systems. I see these problems all the time during my sales training dealership visits.Don't worry! I got your back! I share actionable solutions to transform BDC operations, including the implementation of written processes, defining clear roles and responsibilities, and incentivizing CRM utilization. By fostering a cohesive and collaborative environment where sales and BDC work hand in hand towards a common goal, dealerships can unlock their full potential and drive sustainable growth. Moreover, I explore the power of creating a memorable guest experience that goes beyond transactions, focusing on making buyers feel valued, appreciated, wanted, and welcomed from the moment they step into the dealership. Learn how cultivating a customer-centric approach can not only boost sales but also establish long-lasting relationships that drive repeat business and referrals. Tune in to this episode for expert insights, practical strategies, and inspiring stories that will empower car dealership professionals to bridge the gap between BDC and sales teams, paving the way for enhanced profitability and customer satisfaction. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

Sales Series E4  This is a compelling episode for dealership managers and those looking to improve their personal sales numbers. The pivotal role of TO's in the call handling sales process is broken.  Manager TO's and involvement on calls is crucial for maximizing sales opportunities, boosting customer loyalty, enhancing bottom line and CSI. Many sales managers tend to concentrate on showroom traffic when a salesperson encounters challenges or needs assistance in closing a deal. However, with the majority of customers engaging over phone calls today, the absence of manager involvement during these critical interactions can lead to missed opportunities and lost deals. Don't you worry - you know your Sales BFF here has your back!

The leaders behind Science of Sport use the familiarity of athletics to make STEM education more approachable and inclusive to all learners. The nonprofit organization partners with professional sports teams to provide exciting hands-on, minds-on learning experiences for elementary and middle school students across the county, creates interdisciplinary programming that translates the concepts of sports into an understanding of the underlying science and mathematics, and hosts training events for teachers to help bring more diverse lesson plans and STEM learning into classrooms.To date, Science of Sport has created over 100 lesson plans, handed out 20,000 STEM kits, and trained over 6,000 teachers, which has impacted more than 600,000 students. Science of Sport Executive Director Daren Heaton oversees all operations and programming and has worked with over 35 professional sports teams to deliver impactful education programs (MLB, NBA, MLS, NFL, and College Conferences). Heaton previously worked for the Arizona Diamondbacks as the Manager of Education Initiatives, where he managed all education programs in the community through the Sales Department, and helped start the D-backs Science of Baseball program. His additional affiliations to professional sports teams include the Los Angeles Galaxy from 2009 to 2011 where he was a Group Sales Account ExecutiveConnect with The Science of Sport and Daren:Website: sciencesport.orgFind the lesson plans: sciencesport.org/lessonsEmail Daren: daren@sciencesport.org Twitter/X: @ScienceofSport_YouTube: youtube.com/channel/UC-knCxjr7xKJohaSW-U2LQQFacebook: @scienceofsportofficialInstagram: @scienceofsport__Chris Woods is the host of the STEM Everyday Podcast... Connect with him:Website: dailystem.comTwitter/X: @dailystemInstagram: @dailystemYouTube: @dailystemGet Chris's book Daily STEM on AmazonSupport the Show.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show!  Meet Bruce Miller, Owner & Operator, Miller Motors & G & C Auto Sales & Service, Partner! Join us as we follow the inspiring journey of a former salesperson turned independent car dealer, who shares his resilience and determination in the face of industry challenges. Listen as he discusses overcoming obstacles in the subprime used car market, adapting to market shifts, and maintaining a loyal team during tough times. Despite battling terminal cancer for eight years, Bruce's motto "All Gas No Brakes" reflects his unwavering drive towards success. Discover his ambitious goal of owning 10 franchise dealerships and his message of perseverance, goal-setting, and never giving up on your dreams, even in the face of adversity. Tune in for a story of determination, growth, and seizing opportunities during difficult times. Listen to his previous episode where he opens up about his life from salesperson to car dealer. www.millermotorswestbank.com

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Join my live conversation on stage with Michael Thomas and Daniel Govaer, esteemed colleagues, clients, and friends, renowned for their leadership roles at a high-performing Mercedes dealership. With years of experience and a shared passion for cultivating excellence, Michael and Daniel offer invaluable insights on attracting and retaining top talent in the competitive automotive industry. Michael and Daniel share their insights and strategies into the art of building a thriving organizational culture that fosters employee loyalty and engagement. From modern incentives to the significance of team building through community initiatives, they emphasize the importance of creating a workplace where individuals not only excel professionally but also feel valued and supported. Sharing their innovative approach to leadership, Michael and Daniel highlight the power of trust, communication, and individual empowerment in driving team success. They discuss the pivotal role of asking thought-provoking questions and encouraging open dialogue to understand employees on a deeper level and nurture their potential. Unveiling their secrets to employee retention, Michael and Daniel reveal the impactful strategies they implement, from quarterly surveys and team feedback mechanisms to small gestures like free ice cream Fridays and personalized incentives. By instilling a sense of trust, empowerment, and genuine care within their team, they have created a culture where employees feel valued, motivated, and inspired to deliver their best work. Discover the keys to building a high-performing team, fostering a culture of trust and empowerment, and nurturing lasting relationships with employees as Michael and Daniel share their wisdom and experience in this insightful episode. Tune in to learn how you can attract, retain, and empower the right people to drive success in your dealership and beyond. Daniel Govaer, Dealership Executive | Check out his LinkedIn! The Michael Thomas Method | 330.595.4580 direct | www.themichaelthomasmethod.com

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! This is a thought-provoking episode! Meet Kayla Kody, an esteemed industry leader in automotive who oversees three thriving dealerships in Virginia. Through Kayla's highly modern and outside the box decision making, we delve into the transformative power of cultivating a culture that fosters employee retention and long-term success! Kayla candidly shares her journey of navigating the challenges of high turnover rates when she first assumed leadership roles in the dealership realm—a true "trial by fire" that sparked a realization about the critical importance of investing in people. Discover why Kayla challenges the common notion that leaders hesitate to allocate resources to training out of fear that employees might leave, posing the counter-question: what if they stayed and flourished within the organization? Exploring the dynamic environment of three interconnected stores brimming with collective knowledge, Kayla unveils the innovative strategies she implemented to promote collaboration and knowledge-sharing among departments. From incentivizing competitions with tangible rewards to fostering a culture of learning where veterans and fresh perspectives converge, Kayla's approach emphasizes the value of diverse experiences and continuous growth. Learn how Kayla orchestrates engaging training sessions that actively involve managers in observing and supporting their teams' development. By creating opportunities for hands-on learning and real-time feedback, Kayla ensures that every individual receives the guidance they need to thrive in their roles. Delve into Kayla's unique approach to leveraging personality tests like the Predictive Index to optimize team dynamics and empower individuals to align their career paths with their personal aspirations. Discover how Kayla identifies future leaders within her organization, using insights from assessments to inform recruitment decisions and guide employees towards fulfilling roles that resonate with their strengths and motivations. In this enlightening conversation, we unravel the essence of a nurturing culture that empowers employees to build enduring careers within the automotive industry. Join us as we explore the principles and practices that underpin Kayla Kody's vision for sustainable success and employee retention in the modern dealership landscape. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

In this uplifting episode, we delve into the pivotal world of call monitoring processes with a focus on safeguarding customer loyalty and retention. Join us as we uncover the critical steps necessary to excel in customer service, drive revenue, and fortify client relationships. Get ready to uncover the money-making best practices that leverage call review tools! Our special guest, Robert Manuel, a seasoned expert who has witnessed the inner workings of countless dealerships nationwide, shares invaluable insights into identifying and overcoming the most pressing challenges faced in the industry. Discover the game-changing solutions that will not only save you time and money but also elevate your clients' experiences to new heights! Together, Robert and I explore a myriad of innovative strategies for dealerships to maximize profitability. His unwavering passion and wealth of experience shine through as we unravel the secrets to driving service and sales numbers to unprecedented levels. Don't miss out on this opportunity to revolutionize your dealership's approach to customer engagement and business growth!

We want growth! Many know where they want to go but so many don't know how to get there. An action plan to support it eliminates the wish and hope and converts into reality! This is what MC (Mary Catherine) @ automotiveMastermind states as we open up this real-real conversation that will inspire Dealers, Managers and Sales Members! Do you have a scoreboard past and present? MC shares her personal experiences and coins the goal focus… “wildly important goals”…try this strategy out! Since we both see and talk to hundreds of dealership leaders, we can highlight what's trending to inspire this years initiatives! We share real world sales approaches to winning! All realistic sales approaches that will provoke next level success. Spoiler Tip: Value based conversation is landing and attracting engagement! Get some examples so you can apply and try some new stuff and expect different results! Better is better!

In today's episode on The Render Podcast, we are re-running Ep. 140 - End of Year Planning — Electronic Focus. If you listened to last week's episode, you know that we talked about how you can show up in your business with the physical side being its absolute best. The Operations, Sales, and Marketing Departments in your business should always be a work in progress and you can always make it a goal to work on producing the best results in those areas. To end this mini-series and the 2022 Podcast season, join us on today's episode and be sure to take some notes! Here is a sneak peek of what this episode consists of: [2:36] Operations Department [6:42] Sales Department [8:25] Marketing Department [13:13] Your Team Members Product or Affiliate Links Render — GoodShuffle Pro Promo Thank you so much for joining us on The Render Podcast and I hope you have a great rest of 2023 and an amazing start to 2024.

Lee Salz is a sales expert, author, and speaker. He is the author of two international bestsellers on sales differentiation and the architect of the Sales Organization Maturity Assessment. Lee helps companies understand their current sales state and provides strategies for exponential growthSHOW SUMMARYIn this episode of Selling From The Heart, Larry Levine and Darrel Amy interview Lee Salz about the Sales Organization Maturity Assessment. Lee explains that sales organizations go through different stages of maturity, starting with a sales department and progressing to a sales team and eventually a sales force. He emphasizes the importance of recognizing the need for improvement and investing in the sales organization, especially during good times. The Sales Organization Maturity Assessment helps companies identify areas for improvement and provides recommendations for growth. Lee discusses the characteristics of each stage and highlights the importance of having a prescribed account management approach and evaluating sales talent effectively.KEY TAKEAWAYSSales organizations go through stages of maturity: sales department, sales team, and sales force.The Sales Organization Maturity Assessment helps companies identify areas for improvement and provides recommendations for growth.Prescribed account management and evaluating sales talent effectively are crucial for a sales force.QUOTES"If you don't love being in sales, love the profession, it's very hard to sell from the heart.""You're never going to know what you find, but you can find an opportunity there that you didn't know before."Learn more about Lee Salz: LinkedIn: https://www.linkedin.com/in/leesalz/Learn more about Darrell and Larry: Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/ Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book. SUBSCRIBE to our YOUTUBE CHANNEL! https://www.youtube.com/c/sellingfromtheheartPlease visit WHY INSTITUTE:https://whyinstitute.com/Please go to WORK BETTER NOW:https://www.workbetternow.com/Click for your Daily Dose of Inspiration:https://www.sellingfromtheheart.net/dailyCheck out the 2023 Authentic Selling Challenge:https://authenticsellingchallenge.com/Get your Insiders Group FREE PASS here:https://www.sellingfromtheheart.net/free-pass

In today's episode on The Render Podcast, we are re-running Ep. 139 - End of Year Planning — Physical Focus. This episode is still gaining traction with you and we just wanted to circle it back around since it is such good content! It is so important to know and understand what your distractions were, how you can change that, and understand how to be more successful in the New Year! To start off this mini-series, we are going to go through what we are doing within our Operations Department, Sales Department, and Marketing Department in the physical aspect, and then next week we are approaching this from the electronic point of view. Here is a sneak peek of what this episode consists of: [3:04] Operations Department [9:35] Sales Department [11:16] Marketing Department [12:26] Your Physical Space Product or Affiliate Links Render — GoodShuffle Pro Promo Next week on The Render Podcast, we will end 2022 with the second part of this mini-series, all about End Of Year Planning, and chat about the electronic aspect of preparing for the new year!

w/ Lee Salz… There's the business that happens to us, and the business that we make happen. Does your sales organization have the framework for the results you want?   Mark and Lee discuss if your sales team is founded in people or in process, as well as the power of incremental gains.  ◈ Find out if you have a Sales DEPARTMENT, TEAM or FORCE at AssessMySales.com  

A lot of calls that come into a dealership are for the Service department. Sometimes calls are unanswered, hit a VM or go to the wrong department. All sorts of things can compromise the client experience! The worst is letting down current clients and new ones! There are ways to confront and correct. We unlock the ways to get you there! A second chance with a customer? Ohhhh yeah…here we go!  The question is…Did the call lead to business? It's time to find out! Over 50% of calls that go to VM do not reply back. This is just one moment that when confronted and corrected will save deals, loyal clients and improve CSI. After Hours…what happens to these calls? There's incredible data that will help you target opp's and help you determine how to make a change that squashes these problems. Ad spend - call tracking helps determine what's working and where your money should be invested. Ben Chosen opens about how dalerships can take advantage of the latest AI tech in call handling! Ask him yourself....benchoder@callrevu.com

I'm thrilled to have you join me as I delve into the world of sales and explore the strategies that will help you prospect effectively and build a rock-solid pipeline to maximize your income potential with consistent results. In today's fast-paced market, relying on outdated sales tactics from the 80s is a surefire way to miss out on valuable opportunities. Car buyers today are more informed and discerning than ever before, which means we need to adapt our approach and employ relevant sales techniques to attract and convert customers successfully. Why should you trust me? Well, I'm not just a sales enthusiast; I'm in the trenches every week, working closely with dealerships where I put my prospecting skills to the test. I've honed my approaches to ensure they remain effective in the ever-changing sales landscape. In fact, dealerships value my expertise so much that they pay me to train their teams every single day. But here's the exciting part: I'm here to share those very same sales practices with you, my valued listeners. Throughout this episode, I'll be unveiling my latest tips and techniques, garnered from years of experience, to help you prospect more effectively, build a pipeline that delivers outstanding results, and ultimately sell more cars. Together, we'll explore: ✔️The essential elements of a modern sales approach that truly resonate with today's car buyers. ✔️Proven tactics for successful prospecting that will set you apart from the competition. ✔️Strategies for building a high-performing pipeline that consistently yields impressive outcomes. ✔️Insider insights into the sales practices embraced by top-performing dealerships. Whether you're a seasoned sales professional looking to enhance your skills or a passionate newcomer eager to make your mark in the industry, this episode is a goldmine of knowledge. I'm here to guide you, sharing my expertise and providing you with the tools you need to revolutionize your approach to sales. So, grab your notepad, buckle up, and get ready to embark on a journey of sales mastery. Together, we'll unlock your full potential and achieve remarkable success in the world of car sales using the invaluable insights I'm about to share. Don't forget to subscribe to our podcast to ensure you never miss an episode. By doing so, you'll gain access to a wealth of knowledge from industry experts, all designed to help you stay ahead of the game. Get ready to transform your sales game and reach new heights of success! Follow the show and get notified when episodes like this one drop! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 |edealersolutions.com

Welcome back listeners to Dealer Talk with Jen Suzuki pod!

The official Talkin Shop podcast hosted by Brandon from ShopSabre covers all things CNC and business. In this special edition of Talkin Shop, we have a guest from AllStar CNC, Mike Murphy. Mike is joined by Brandon and Micah from the Sales Department to talk about the efficiency of AllStar CNC products and HiFlow vacuum technology.  Learn More and Follow Us: https://www.instagram.com/shopsabre/ https://www.facebook.com/Shopsabre/

Sharing my sales tactics that will help you gain more sales!

In this episode, Jeff emphasizes the significance of approaching workplace adversity and challenges with a positive mindset. It's suggested that instead of perceiving these obstacles as problems, individuals should view them as opportunities for growth and development. By making a simple shift in mindset, one can significantly alter their perception and handling of challenges.We'd encourage listeners to see challenges as chances to learn and improve professionally. The key is thinking positively tends to lead to better outcomes and as human being? We should strive to bridge gaps and negotiate solutions when facing difficulties with management or coworkers. However, if attempts to resolve the issues are unsuccessful, they advise considering the bigger picture and exploring other opportunities.We share personal experiences and examples and discuss how adversity can lead to unexpected opportunities and growth. By taking on challenges with a positive mindset, individuals can potentially inspire others, turn situations around, and even advance their careers.Overall, this episode emphasizes the importance of adopting a positive mindset when facing adversity or challenges in the workplace. It suggests that by viewing these challenges as opportunities for growth and development, individuals can not only overcome obstacles but also thrive in their professional lives.We also discuss the significance of not remaining in a job where one is unhappy or not being treated fairly. Numerous opportunities are available for right now, and it is worth exploring other options to find a workplace that values and respects you!Chris mentions how he has navigated through various careers and has witnessed many individuals who stay in a job out of familiarity with the brand or fear of the unknown. However, he encourages listeners to take advantage of the current climate and not be afraid to try new things and explore different opportunities.

It has been an interesting first half of the year - listen in as Sam and Tony discuss the Sales and F&I department data for 2023.

On this episode of the Jaded Mechanic podcast, Jeff talks with Justin Porter about his life and experiences in Indiana. They discuss junior high baseball, fishing, and growing up in the area. Jeff shares his insights and perspectives on the automotive repair industry. They also touch upon the importance of offering opportunities to up-and-coming professionals. Tune in for some great conversation and reflection.00:05:52 Stay passionate and persistent.00:07:38 Business first, technician second.00:14:08 Learn to spot patterns.00:16:21 Investigate before rubber stamping.00:25:44 Trust your instincts.00:26:02 Networking is essential.00:34:04 Gain experience through challenge.00:40:46 Work smarter, not harder.00:41:51 Four days a week is ideal.00:50:03 Dysfunctional family atmosphere.00:55:43 Family businesses declining.01:02:26 Live and learn from experience.01:03:16 Learn from experienced mentors.01:10:34 Improve shop industry access.01:15:56 Learn from YouTube heroes.01:21:16 People make the industry.

Jason Koons has been with Sweetwater since mid 2000 when he accepted an internship in the Sales Department with ambitions of working his way into the recording studios( background and schooling). He was 20 years old and didn't really know who he was was yet, but quickly fell in love with all things Sales & Business Development. He spent 22 years truly sprinting, learning all he could about the craft and being an intentional student of sales, and that led to being the top producer for the company 17 of his 22 years as a Sales Engineer. What's more, those weren't just 17 years straight but each and every month of that as the top producer…203 consecutive months. He held the honor of having talked to more customers of Sweetwater's over his tenure than any other Sales Engineer and in his final month in that role, made the decision to find fulfillment in leadership at Sweetwater Sound.   In January of '22 he accepted the role of Director of Sales Growth & Development where he could focus on bringing the already successful top-performers at Sweetwater to their next levels, as well as contribute to overall sales initiatives and company motions while growth continued. Jason grew up as an adult at Sweetwater…He is very grateful for the opportunities in life this company has afforded him and his family (and countless other families) and he cares deeply about maintaining Chuck's original vision and ethos while exploring new areas of growth.   Jason Quotes: "This is about, really, chasing your bliss and, and finding your creative outlets." "Chuck Surack was and is still the most successful person I've ever met. So it just made sense for me to just model my ethos and, what I did around what he had done." "The thing I think I'm most proud of is that while, these days we're nearly a 1.7 billion company, 23 years after I had started, the culture aspect of it from 40 sales engineers to now 612 sales engineers, it just hasn't changed." jason_koons@sweetwater.com https://www.sweetwater.com/   Featured song for this episode is "Ride On", check it out on Spotify here https://open.spotify.com/track/5VQzjlHv7qZzyZIOSGkhjU?si=eb0d5a683f2e43d8 For a custom-branded song you can reach James at james@thejamesoconnoragency.com   Apple podcast review link Please leave us a 5 Star review, its easy to do, and really helps up out to grow the show! https://digitalhealthtoday.com/support/how-to-review-itunes/ Thank you for doing this my friends! Be blessed, James~  

Bronwyn Williams & Rich Mulholland | The Small Print In this episode, Bronwyn speaks to entrepreneur Rich Mulholland. They discuss the joys of reading, Rich's journey to veganism, the tradeoffs between values, the philosophy of antinatalism, the dangers of audience capture and reflexive contrarianism, the problem of political polarisation, and the importance of self-reflection. Bronwyn Williams is a futurist, economist, trend analyst and host of The Small Print. Her day job as a partner at Flux Trends involves helping business leaders to use foresight to design the future they want to live and work in. You may have seen her talking about Transhumanism or Tikok on Carte Blanche, or heard her talking about trends on 702 or CNBC Africa where she is a regular expert commentator. When she's not talking to brands and businesses about the future, you will probably find her curled up somewhere with a (preferably paperback) book. She tweets at @bronwynwilliams. Twitter Flux Trends Website Richard Mulholland is an author, keynote speaker, and entrepreneur. He is the founder of presentation powerhouse Missing Link, as well as the co-founder of 21Tanks, HumanWrit.es and The Sales Department. He has written three books, Legacide, Boredom Slayer, and Here Be Dragons. He was voted top 40 under 40, and top 300 South Africans to take to lunch. Mostly though he's a husband, father, son, brother, and uncle. Website LinkedIn Twitter Missing Link Subscribe to our Substack.   Follow us on Social Media: YouTube LinkedIn Facebook Twitter Instagram   Subscribe to the Discourse ZA Podcast: iTunes Stitcher Spotify RSS feed  

In today's episode on The Render Podcast, we are moving into End of Year Planning with two focuses — the physical focus being last week and this week we are looking at the electronic side of your business. If you listened to last week's episode, you know that we talked about how you can show up in your business with the physical side being its absolute best. The Operations, Sales, and Marketing Departments in your business should always be a work in progress and you can always make it a goal to work on producing the best results in those areas. To end this mini series and the 2022 Podcast season, join us on today's episode and be sure to take some notes! Here is a sneak peek of what this episode consists of: [2:36] Operations Department [6:42] Sales Department [8:25] Marketing Department [13:13] Your Team Members Product or Affiliate Links Render — GoodShuffle Pro Promo Next week we will drop an episode about the 2023 Color and Designs of the Year! As always, thank you for being here! We hope you have had a fantastic 2022 and we are excited to see you in the New Year!

In today's episode on The Render Podcast, we are moving into End of Year Planning with two focuses — the physical focus this week and the electronic focus next week. As we approach the close of 2022, we are looking deep into the different areas of our business. To start off this mini series, we are going to go through what we are doing within our Operations Department, Sales Department, and Marketing Department in the physical aspect, and then next week we are approaching this from the electronic point of view. Here is a sneak peek of what this episode consists of: [3:04] Operations Department [9:35] Sales Department [11:16] Marketing Department [12:26] Your Physical Space Product or Affiliate Links The Render Podcast — 2021 EOY Planning Episode Render — GoodShuffle Pro Promo Next week on The Render Podcast, we will end 2022 with the second part of this mini series, all about End Of Year Planning, and chat about the electronic aspect of preparing for the new year!

Episode 25. Welcome to the Sales Department. As a business owner, you're in charge of your company's sales. I'll help you understand how to do sales properly and professionally to sell yourself and your notary signing agent business. The following link will take you to our Podcast links, YouTube, social media, and email: https://linktr.ee/peaksigning If you're looking for a training course to help you, I recommend the Loan Signing System. If you're interested click on my affiliate link: http://loansigningsystem.com/?afmc=3ew If you want to make more money with your notary commission, then check out the Complete Notary Mentorship: https://www.loansigningsystem.com/notary-signing-agent-mentorship.html/?afmc=3ew

You've probably heard me preach—shout from the mountaintops, even—several times that for us to drive the values of our companies, we have to decentralize ourselves. We have to remove ourselves from the epicenter of our business—position ourselves where it can function without us. But if decentralization is crucial to the success of our companies, why do we keep returning to the fray?   In this episode, I discuss recentralization, why business owners do it, and what to do to avoid it. I share the different factors that make business owners jump back into the center of their business and explain how decentralization drives the growth of your business. I also highlight the power of business systems and standard operating procedures and underscore the importance of cultivating your company's culture.   “Don't recentralize yourself. Your team, your customers, and your business are incumbent on you decentralizing—removing yourself from the epicenter of the business.” - Justin Goodbread   This week on the Financially Simple Experience:   How the process of decentralization helps drive up the value of a company What is business recentralization Pride and fear and how they drive us to recentralize The unwillingness to balance quality and growth Quality control and how to prevent recentralization The introduction of the Six Sigma quality methodology How robust systems and processes help prevent recentralization The right way to disseminate standard operating procedures in the company   Resources Mentioned:   Book: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael Gerber   Our Favorite Quotes:   “Until your business processes become second-nature to your team, the fire will continue to entice you to jump back into your system and recentralize yourself, costing you the hard work you've done to increase the value of your company.” - Justin Goodbread “Create a happy team. If your employee base is content, your client base is content. If your employee base is not content, your client base will not be content.” - Justin Goodbread “When we decentralize ourselves from the company, we can see the growth of the company, but we also drive quality. But if we don't balance growth and quality, we cause ourselves to recentralize—to jump back into the fray.” - Justin Goodbread   About The Financially Simple Podcast If you are looking for a podcast that speaks directly to the challenges and puzzles of running a business, you've come to the right place. The Financially Simple podcast was built for you. With over 400 episodes and counting, our host Justin Goodbread covers a broad range of topics, from starting a small business, to prepping it for sale, to growing your personal wealth. Justin's combination of analytical skills, tough love, and a healthy dose of experience delivers practical ideas that will benefit business builders at every stage of their business journey.  If you have questions, or comments for Justin, submit those at: https://financiallysimple.com/ask-justin/ Connect with Justin: Financially Simple newsletter Facebook LinkedIn Twitter Subscribe Here: Apple Podcast Spotify Google Podcast iHeart Radio Stitcher Let us know your thoughts about the show - please leave a review on iTunes to help others discover the podcast.   Financially Simple is a division of WealthSource Partners, LLC (“WSP”), which offers investment advisory and financial planning services. All investing involves risk of loss, including the possible loss of principal. Past performance does not guarantee future results and nothing in this podcast should be construed as a guarantee of any specific outcome or profit. All market indices discussed are unmanaged, do not incur management fees, costs and expenses, and cannot be invested into directly. Business planning services offered by WealthSource Business Advisors, LLC (“WBA”).   This podcast is distributed for informational purposes only. The content of this podcast represents the views and opinions of Justin Goodbread and/or the podcast's guests and do not necessarily represent the views and/or opinions of WBA, WSP or their affiliates or representatives. Statements made in this podcast are subject to change without notice. Neither WBA, WSP or their representatives, the podcast's hosts or its guests have an obligation to provide revised statements in the event of changed circumstances. Statements made in the podcast are not to be construed as legal or accounting advice or as personalized advice of any nature. Listeners should conduct their own review of any statements made or strategies discussed and exercise judgment or consult with their own professional advisor to see how the information contained in this podcast may apply to their own circumstances.

On today's DolphinsTalk.com Podcast Mike is joined by Drew Smith who is the Manager of the Sales Department in charge of booking the 2023 Dolphins Fan Cruise. From March 12th to March 19th you can cruise the Caribbean with 35+ Miami Dolphins legends such as Dan Marino, Larry Csonka, Mercury Morris, OJ McDuffie, Mark Duper, Larry Little, and more. Drew talks about pricing, what is included, all of the perks, and everything that is included with this trip. If you are interested in more information about this trip and would like to chat with Drew you can email him at 561-475-5984 (if an extension is needed it's 5984) or email him at andrew@dolphinsfancruise.com. And if have any issues reaching out to Drew feel free to reach out to Mike at DolphinsTalk who can put you in touch with Drew and pass along your information and message. This is a trip that will bring memories that last a lifetime. So, if interested sit back and enjoy today's show and get all of the information on this trip.

Get to know Emily DeMarco of Bellweather Design Build! Emily initially joined Bellweather as the Marketing Coordinator and has slowly shifted more and more responsibility to supporting the Sales Department. She has experience in SEO, social media, and content creation. As Bellweather's Sales & Marketing Coordinator, she participates in all phases of customer experience with a focus on lead generation, customer success, and happiness. Start listening to Emily's story now!

Richard Mulholland is back for round two on The Made To Thrive Show for an episode focused on his latest book Here Be Dragons!  A rock and roll roadie turned entrepreneur, Richard Mulholland is the public speaker's public speaker. Having spoken in over 30 countries on six continents, Richard knows first-hand the impact that memorable presentations can make. That's why he works with executives and speakers around the world, helping them deliver unforgettable presentations that activate audiences and generate income.He's the founder of presentation powerhouse Missing Link, as well as the co-founder of 21Tanks, HumanWrit.es and The Sales Department. He has written three books, Legacide, Boredom Slayer, and now Here Be Dragons. He was voted top 40 under 40, and top 300 South Africans to take to lunch. Mostly though he's a husband, father, son, brother, and uncle.Here Be Dragons: https://www.exclusivebooks.co.za/product/9781920707231 Join us as we explore:What Richard Mulholland means by “nobody cares about your story!”Richard's unique deconstruction of the famed Hero's Journey story framework.How to command audience's attention and command authority. UPS and UDS.Why Richard is not sold on the Metaverse.Biohacking quantification and its correlation to health and performanceHow to differentiate your true treasure from false treasure.Contact:Website - https://richmulholland.com  Website - https://msnglnk.com/rock-n-roll-roadie-turned-global-entrepreneur-richard-mulholland-debuts-his-companys-newest-hit-story-to-stage/Mentions:Product – Rory's Story Cubes, https://www.storycubes.com/en/Person – David JP Phillips, https://www.davidjpphillips.com/keynotes/storytelling/Schedule a FREE 15 min discovery call with Steve and let's get started on your journey to thriving: https://bit.ly/3BcTsFwSUPPORT THE SHOW ON PATREON:As much as we love doing it, there are costs involved and any contribution will allow us to keep going and keep finding the best guests in the world to share their health expertise with you. I'd be grateful and feel so blessed by your support: https://www.patreon.com/MadeToThriveShowCONTACT Steve Stavs and join our community:https://www.facebook.com/MadeToThriveZA/     https://www.facebook.com/SteveStavsZA/https://www.instagram.com/stevestavsza/  Send me a WhatsApp to +27 64 871 0308. 

Brad Butterworth works as a Senior, Business Development Executive at Shoot 360, which is a Business Services company with an estimated 33 employees; and founded in 2012. They are part of the Sales team within the Sales Department and their management level is Director. Brad is currently based in Vancouver, United States. He also brings nearly two decades of basketball coaching experience including some at the college level on top of 13 years as a high school coach. Butterworth was a volunteer assistant at Air Force Academy, graduate assistant at Florida State and stops at Dana Hills High School and Capistrano Valley Christian in Southern California, where he was also an associate athletic director. Brad Barbarick Shoot 360 Director of Coaching and Player Development -Recent Hire for Shoot 360 as the Director of Coaching and Player Development -Long time college coach and professor. Head men's basketball coach at Concordia University Portland for 25 years (1994-2019). Taught both undergraduate & graduate courses at Concordia U. - Taught elementary physical education for seven years while working as a college assistant basketball coach -Varsity Girl's Tennis Coach Sam Barlow High School -All time wins leader in Concordia University Basketball with 366 brad.barbarick@shoot360.com brad.butterworth@shoot360.com --- Support this podcast: https://anchor.fm/kevin-furtado/support

In this episode, we talk with Melissa Hille, CMP North Retail Store Manager. Melissa tells us all about the CMP Sales Department, including store locations, online sales, how we come to acquire the items we sell, what you need to buy from us and much more!

The landscape of sales will drastically change as we see the onset of a recession. Companies are trying to find ways to efficiently maximize their selling systems. Mark Ebert is taking on this task for 6sense as the Senior Vice President of Global Sales. Mark has and will continue to implement new initiatives and strategies at 6sense for his staff and clients to navigate through these times of uncertainty. Join us as we discuss: How Mark will operate as a sales leader with financial hardships among his team and his clients The changing dynamics of the buyers that are now Millennials making business decisions Recommendations for organizations that aren't where they want to be with their marketing and sales functional alignment  Meet us here every other week, and we promise to keep it spicy for you. Find Revenue Innovators onApple Podcasts,Spotify, our website, or anywhere you get podcasts. New! Email us with feedback and guest suggestions at revenue.innovators@outreach.io.

The landscape of sales will drastically change as we see the onset of a recession. Companies are trying to find ways to efficiently maximize their selling systems.Mark Ebert is taking on this task for 6sense as the Senior Vice President of Global Sales. Mark has and will continue to implement new initiatives and strategies at 6sense for his staff and clients to navigate through these times of uncertainty.Join us as we discuss:How Mark will operate as a sales leader with financial hardships among his team and his clientsThe changing dynamics of the buyers that are now Millennials making business decisionsRecommendations for organizations that aren't where they want to be with their marketing and sales functional alignment Meet us here every other week, and we promise to keep it spicy for you. Find Revenue Innovators onApple Podcasts,Spotify, our website, or anywhere you get podcasts.New! Email us with feedback and guest suggestions at revenue.innovators@outreach.io.

Brad Butterworth works as a Senior, Business Development Executive at Shoot 360, which is a Business Services company with an estimated 33 employees; and founded in 2012. They are part of the Sales team within the Sales Department and their management level is Director. Brad is currently based in Vancouver, United States. He also brings nearly two decades of basketball coaching experience including some at the college level on top of 13 years as a high school coach. Butterworth was a volunteer assistant at Air Force Academy, graduate assistant at Florida State and stops at Dana Hills High School and Capistrano Valley Christian in Southern California, where he was also an associate athletic director. Brad Barbarick Shoot 360 Director of Coaching and Player Development -Recent Hire for Shoot 360 as the Director of Coaching and Player Development -Long time college coach and professor. Head men's basketball coach at Concordia University Portland for 25 years (1994-2019). Taught both undergraduate & graduate courses at Concordia U. - Taught elementary physical education for seven years while working as a college assistant basketball coach -Varsity Girl's Tennis Coach Sam Barlow High School -All time wins leader in Concordia University Basketball with 366 brad.barbarick@shoot360.com brad.butterworth@shoot360.com --- Support this podcast: https://anchor.fm/kevin-furtado/support

Sales teams are typically known to be completely disconnected from the organization. But if you have a smart sales team, they understand the importance of technology and what it can do to the sales process. The sales technologies have also come a long way. There are so many tools out there that can help with each step of the process. But what are the systems that need to be part of the enterprise architecture to help with each sales role inside the organization?In today's episode, we invited a panel of cross-functional experts for a live interview on LinkedIn who brings significant expertise to discuss information architecture for the sales department. We covered many grounds, including the systems for each sales role and their process boundaries. Finally, we discussed new technologies and industry-specific architecture, including the challenges associated with B2B and B2C and how the processes might differ due to nuances of the marketplaces, customer portals, configurators, and dealer onboarding processes.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

Marija Cvetkovska is a seasoned dealer group BDC Director and paid campaign manager, and joined the show to share valuable wisdom about how retail car dealers can learn how to listen and hear their customer and respond to them with the information they are seeking regardless of their BDC, Internet Team Set Up.What we discuss in this episode:The importance of breaking out of your comfort zone and challenging the way things have always been done at the dealership level.If you don't embrace what's happening in the future or try and go against it, you will lose. Marija encourages dealers to embrace change and constantly seek reinvention.The dealers who have been around for 50+ years have been able to do so by slowly adapting to the "new normal."In order to evolve, car dealers must look inward. It's about acknowledging where they are at today and discover small ways to improve each way.Marija shares the best way to transform a sales and marketing team into a revenue team. That way BDC teams are integrated with car sales people and are able to offer a much better, frictionless experience for customers.When BDC reps are able to see customer interactions first hand, the increase of empathy will empower them to make changes to their workflow and vice versa. Like this show? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally!Thanks, Marija CvetkovskaIf you enjoyed this conversation with Marija Cvetkovska, please let them know by clicking on the links below and sending him a message.Click here to thank Marija Cvetkovska on LinkedInClick here to let Michael know about your number one takeaway from this conversation