Podcasts about digital retailing

In this episode of the Used Car Dealer Podcast, Zach talks with Tim Zierden, Chief Operating Officer at TradePending, to unpack how the company's trade-in, payment, video, and retention tools are “making automotive simple” for more than 5,000 dealerships. Tim shares what drew him to the role after two decades at Cox Automotive, KAR Global, and Dealertrack, the biggest milestones powering TradePending's recent expansion, and how real-time data helps dealers outpace tariff-driven price swings. The conversation also dives into AI-lite automation vs. personal video, the rise of CDPs, and the customer-life-cycle tactics that turn online shoppers into lifelong service customers. Whether you're wrestling with affordability headwinds or hunting for higher-ROI digital retailing solutions, Tim's insights are a must-listen.Below are the main questions Zach asks Tim, along with timestamps:00:37 Q) What pulled you toward TradePending after two decades in auto-tech?02:52 Q) Beyond the recent acquisitions, which milestone mattered most for the company's growth?04:01 Q) How does your “make automotive simple” mantra guide product decisions?05:21 Q) What's the biggest thing dealers say TradePending improves for engagement and sales?08:54 Q) How do you keep onboarding painless and support seamless for new clients?10:59 Q) How is TradePending helping dealers navigate today's tariff-driven price swings?14:49 Q) Which emerging tech or consumer habits will reshape dealerships next?17:19 Q) What fresh innovations are you rolling out to keep dealers competitive?19:27 Q) What key factors should dealers weigh when choosing digital-retail and trade-in tools?Listen to more episodes here: https://www.sellyautomotive.com/podcastRead the full transcription: https://blog.sellyautomotive.com/blog/tim-trade-pending

What does the Amazon-Hyundai partnership really mean for the future of auto retail? Is AI evolving too fast for dealerships to keep up? And why might some obstacles in car buying actually be good for dealers? In this episode, I sit down with my long-time friend and trusted industry voice, Cliff Banks—founder of The Banks Report and AUTOVATE Conference. We break down the latest trends in automotive, from AI adoption in dealerships to digital retailing's real impact on sales. Cliff shares insights from top automotive CEOs on the biggest challenges they face with AI, why SaaS development is a pain point for vendors, and what role data centers and computing power will play in the future of auto retail. Plus, we talk shop about: The Amazon-Hyundai collaboration—is this really about selling cars, or is it a data play to fuel digital advertising? AI in dealerships—why being open to new tools matters & the risks of pretending AI agents are human. Digital retailing & the sales process—is it actually making car buying easier, or is it just another manufacturer-driven initiative? The dealership evolution—how AI, data reporting, and the FTC's compliance requirements could determine Tekion's fate. China's growing automotive influence—what happens if Nissan weakens? EV market reality—why Cliff predicts a much smaller EV share than expected. If you're grinding it out in the dealership world and struggle to stay up to speed with industry shifts, this episode is a must-listen. Tune in for a casual, insightful conversation with one of the most experienced voices in auto reporting.

Think about it—when a customer walks into your showroom or calls your dealership, your team jumps into action. So why is chat any different? It shouldn't be. In this episode, I sit down with Ted Rubin, CEO of ActivEngage, to talk about the power of real, human conversation in the digital sales process. We break down why dealership live messaging is more than just answering questions—it's a low-funnel opportunity to build trust, create a great experience, and ultimately, get more customers in the door. We talk about: ✅ What actually works in live messaging (hint: ditch the templates) ✅ Why customers feel safer engaging in live convo before committing to a dealership ✅ How the right messaging strategy increases appointment set rates & sales ✅ Where digital retailing fits into these conversations Live messaging isn't just a feature—it's an essential part of a modern sales process. When done right, it creates real engagement, builds relationships, and turns website visitors into buyers. Listen in to learn how top-performing dealers are using live messaging to drive business, build their brand, and make it easier for customers to say yes! Ted Rubin, ActivEngage  - ted.rubin@activengage.com | ActivEngage.com  Dealer Talk with Jen Suzuki Podcast |

Join us for an insightful episode where I sit down with Bill Reidy, VP of Sales, and Carol Marshall, COO at ActivEngage, a leader in people-powered messaging solutions for car dealerships. We delve into how personalized engagement transforms the car-buying experience, ensuring online shoppers feel valued and cared for. Discover the evolution of customer engagement through digital interactions, including chat and SMS, and learn why these channels deserve the same attention as in-person conversations. We'll explore the critical differences between actively engaged and fully engaged customers, emphasizing the importance of relationship-building in the sales process. We highlight the art of engagement that uncovers customers' needs and pain points, accelerating the sales funnel. ActivEngage's innovative approach helps dealerships harness the power of digital retailing, driving higher-quality leads and faster closing rates. This episode is packed with strategies to avoid outdated methods and enhance your dealership's online presence. Learn how to maximize your marketing spend, track chat data for insights, and ensure your team is prepared to engage customers at every opportunity. Tune in to discover how to leverage value-based conversations to boost your conversion rates. Don't miss out—check out ActivEngage now or visit them at the NADA Show this January! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

Datalex plc, a market leader in digital retail technology focused on the airline market, has announced the enhancement of Datalex's New Distribution Capability (NDC) to Aer Lingus. Aer Lingus has recently extended its New Distribution Capability (NDC) to trade partners. The enhanced partnerships will ensure that more passengers booking Aer Lingus flights will have access to more options to customise their travel and choose elevated offers. Aer Lingus fare products are now available with a direct connection through Datalex NDC technology. Datalex' NDC connection will enable customers to choose from the most bespoke and competitive fares when booking Aer Lingus flights. This activation simplifies the booking process, allowing Aer Lingus to build tailor-made holidays, and make changes to their flight itinerary as required. Susanne Carberry, Aer Lingus Chief Customer Officer, said: "Aer Lingus is delighted to expand our New Distribution Capability (NDC). "Our NDC platform provider, Datalex, has played a pivotal role in assisting us in reaching this exciting milestone on our NDC journey. ThroughNDC, supported by Datalex, Aer Lingus customers can enjoy our best value fares and an enhanced digital experience. "Aer Lingus looks forward to saying "You're Very Welcome' to customers who seek seamless connections between North America and Europe" Commenting on the activation, CEO of Datalex, Jonathan Rockett, said: "We are pleased to announce the integration of our latest NDC solution has gone live. This technical integration marks a significant step forward in our NDC capabilities opening up new revenue opportunities for our airline partners. "Additionally, we are thrilled to have extended this capability to Aer Lingus through our Digital Retailing partnership. This development highlights Aer Lingus and Datalex's shared vision and commitment to drive innovation and efficiency in the passenger booking experience." See more stories here.

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeremy Nowling, Head of Digital Retailing, Rohrman Auto Group where we discuss: Beating the algorithm to sell more cars, How to "sell to zero", dealers adapting to catastrophe, where A.I. is actually adding value and more. This episode of the Car Dealership Guy Podcast is brought to you by: DealerOn - Put the power of the highest-converting, fastest-performing website platform in retail automotive to work for you. Get guaranteed results when you switch to DealerOn. Learn more at https://www.dealeron.com/ Uber for Business - With Central, you can request a ride on behalf of your customers even if they don't have the Uber app. If you're ready to reduce the costs associated with maintaining shuttles and limit the liability of loaner vehicles, it's time to partner with Uber. Visit t.uber.com/CDGauto today  Impel - From website, chat, sales, and service, Impel AI is custom-built to achieve your business objective featuring a proprietary blend of large language models, automotive optimization layers, and seamless integration with your entire tech stack. Learn more @ https://impel.ai/ Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at https://jobs.dealershipguy.com/ Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:02:13) - Jeremy's 25-year career at Rohrmann (00:07:02) - What is your main focus when it comes to technology today? (00:09:22) - What's the state of dealership technology? (00:12:51) - How do you feel about integrated tools? (00:14:45) - What tools are you using to enhance the customer experience? (00:18:01) - What are the best AI tools for dealerships right now? (00:19:19) - How do you see AI evolving in the dealership? (00:24:28) - How does AI affect the service side? (00:27:10) - How are you getting the best possible customer feedback? (00:28:37) - What trends are you noticing in the market? (00:33:30) - What's your plan for the next decade? (00:34:44) - Northwood (00:39:40)- Closing thoughts Check out Rohrman Auto Group here. Check out Car Dealership Guy's stuff: CDG News - https://news.dealershipguy.com/ CDG Jobs - https://jobs.dealershipguy.com/ Instagram - https://www.instagram.com/cardealershipguy/ TikTok - https://www.tiktok.com/@guydealership X - https://x.com/GuyDealership LinkedIn - https://www.linkedin.com/company/cardealershipguy/ Everything else - dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

In this latest episode of the Millionaire Car Salesman Podcast, host Sean V. Bradley sits down with Bob Lanham, the Senior Vice President of Manufacturer Relations at CarNow, to explore the transformative impact of digital retailing in the automotive industry. Bob reveals how we are witnessing the second-largest digital shift since the advent of the internet, emphasizing the critical need for dealerships to seamlessly connect their digital and physical showrooms to meet the rapidly changing consumer expectations! Sean and Bob passionately argue why embracing digital tools is essential for enhancing customer engagement and satisfaction. The conversation is packed with actionable strategies and real-life success stories from top-performing dealerships! Bob provides valuable insights on the power of data—how understanding and using it correctly can vastly improve customer experiences and boost dealer profitability. The episode also features Cody Carter, who shares his firsthand experiences and remarkable success stories! He demonstrates the tangible benefits of integrating digital retailing into daily sales operations. Additionally, the discussion highlights the importance of training and process adaptation to fully leverage digital retail tools! Don't miss out on this insightful episode that equips automotive professionals with the knowledge and inspiration to thrive in today's digital-driven market!   Key Takeaways Embrace Digital Transformation: Understanding the connection between online engagement and physical showroom visits is crucial for modern dealerships. Enhance Customer Experience: Investing in digital retail tools can significantly boost customer satisfaction and streamline the buying process. Utilize Data Wisely: Properly analyzing and acting on data can increase lead quality and improve closing rates. Learn from Industry Leaders: Examples from top dealerships and industry experts like Cody Carter illustrate the practical benefits of digital retailing. Continuous Training and Adaptation: Regular training and willingness to adapt processes are key to successfully implementing digital retail strategies.   About Bob Lanham  Former Meta executive, Bob Lanham, has joined CarNow as their Senior Vice President of Manufacturer Relations. Bringing more than two decades of technology and leadership experience, Lanham is responsible for supporting sales, product development and marketing operations.  “Throughout my career I've partnered with many dealer platforms, and CarNow consistently topped the list of innovators,” said Lanham. “CarNow's team has developed the platform with dealer experience and execution top of mind, which makes it a standout system that directly drives sales and service revenue. I'm so excited to join the team at this very promising juncture.”  Lanham is an experienced technology professional who has served in key marketing and sales roles at leading brands such as Microsoft, Yahoo, Hulu, Shazam and Meta. He will play a critical role in ensuring CarNow's enablement of the success of its customers and partners by expanding its collaboration with its more than 25 OEM partners.   “Bob is a truly respected and accomplished leader who has spent his career at the forefront of innovation in technology,” said Andy Park, CEO of CarNow. “I'm thrilled to welcome him to our leadership team where his experience and strategic vision will be pivotal in shaping the next chapter of growth for CarNow and our customers.”  As the Head of Automotive Retail at Meta, Lanham developed the company's automotive retail narrative and strategy, writing its first-ever “Automotive Playbook for Dealers” that is used daily by automotive professionals around the world. Lanham has spoken at more than 500 industry, OEM and dealer events globally. He began his career selling automobiles, working in the F&I office, and serving as an internet manager at Toyota of Sarasota. Lanham earned a Bachelor of Science from Elon University.      Resources Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm. The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 28,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today! Win the Game of Googleopoly: Unlocking the secret strategy of search engines.     The Millionaire Car Salesman Podcast is Proudly Sponsored By: Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the Automotive Industry! We have been building Internet Departments and BDCs for over two decades! It is this experience that has allowed us to develop the absolute best automotive Internet Sales, BDC, and CRM solutions for car dealerships. We have created the most effective training programs and processes. Phone scripts and rebuttals are our specialties, while CRM action plans, strategies, and templates are our expertise! Dealer Synergy will take both your tools and your people to the next level. Bradley On Demand: Automotive Sales Industry's #1 Interactive Training, Tracking, Testing and Certification Platform. With over 7,500 training modules, our platform has everything you and your dealership need to sell more cars, more often and more profitably!     The Digital Showroom Revolution: Connecting Online and Offline Experiences As Bob Lanham eloquently states, "We are entering what I think is the second biggest digital transformation since the introduction of the Internet." The modernization of digital retailing tools is not just about convenience; it's about transforming the entire car buying and selling process. In the automotive industry, the distinction between digital and physical showrooms is fading, necessitating an omnichannel approach to meet consumer expectations. "71% of consumers say that they'd likely complete their next vehicle purchase using an omnichannel approach," Lanham notes, highlighting the importance of integrating online research with in-store experiences seamlessly. This adaptation is crucial, especially when only 8% of consumers prefer to shop entirely in person. Lanham reinforces that dealers need to accommodate every customer type—whether completely digital or totally traditional—to succeed in today's competitive market. Being adaptable is no longer optional; it is a critical component of providing an exceptional customer experience. Dealers adopting digital tools have seen substantial increases in purchase satisfaction, breaking a three to four-year plateau.   Leveraging Data for Superior Customer Experience Understanding and Utilizing Digital Retailing Behavior In the realm of digital retail, understanding consumer behavior through data analysis is critical. As Lanham observes, "Consumers are simply trying to figure out what they can or can't afford against a vehicle on your lot." To capitalize on this behavior, dealerships must provide a transparent, frictionless online experience that aligns closely with the in-store process. Lanham emphasizes, "Most digital retailing solutions still to this day are not set up to sell cars solely online. Many states still require that wet ink, so they have to come in anyway." This reality stresses the importance of not viewing digital retailing tools as mere lead generators but as comprehensive facilitators of the buying process. He also provides valuable insight into the effectiveness of removing lead gates: "When someone cancels from car, now when we have a dealer say, hey, I no longer want to use your digital retailing solution, believe it or not, our number one competitor that we lose digital retailing to is to no digital retailing." This highlights how resistance to change can impede progress. By removing lead gates and allowing customers to proceed further into the buying process, dealerships can significantly improve lead quality and reduce friction. The Cody Carter Phenomenon: A Case Study in digital retailing Excellence Cody Carter, the world's top car salesman in 2023, provides a stellar example of the transformative power of digital retailing. Carter's approach showcases how seamlessly integrating digital tools into sales processes can yield extraordinary results. "He doesn't sell cars like the rest of us do," says Sean V. Bradley. Carter utilizes a dedicated website, complete with a robust digital retail tool, to streamline deals before customers even step foot in the dealership. When customers visit Cody's site, they can select their vehicle, choose financing options, and complete substantial parts of the transaction online. Carter points out, "Most digital retailing tools are roughly the same, so you'll be able to get the same type of idea at your dealership, whatever retail tool you're using." This process not only enhances customer convenience but also allows Carter to handle a remarkable volume of sales efficiently. Carter's strategy revolves around transparency and ease of use, empowering customers with the information and control they need to make informed decisions. "Those deals just become so easy. You just have them constantly coming through on the carousel right into your showroom," Carter explains, showcasing the power of a well-implemented digital retailing solution.   Enhancing the Showroom Experience with Digital Retailing Tools Streamlining Sales Processes for Efficiency and Customer Satisfaction Digital retailing doesn't stop at the website; its principles are equally critical within the showroom. The integration of tools like Toyota's Smartpath can revolutionize the traditional sales process by combining modern technology with the personal touch of in-store interaction. "Digital retailing helps us either directly through your phone or through an iPad that you can carry with you in the showroom," explains Carter. By leveraging these tools, sales consultants can provide accurate and immediate information without the back-and-forth traditionally required. This not only builds trust through transparency but also enhances the overall customer experience. The ability to track consumers' online actions and translate that into a smooth in-store experience is a game-changer. Lanham illustrates this with an example: "We have some stores that have two monitors. One monitor facing the consumer, one monitor that's for the sales representative." This dual-display system ensures that both parties are on the same page, fostering a more collaborative and transparent sales process. Facilitating Better In-Store Engagement through Technology Using digital retail tools in the showroom aligns the technological advantages of online shopping with the personal engagement of in-store experiences. As Lanham shares, "If those that use car now, when they come into the store, if they have that barcode, that confirmation, they can take a picture of that barcode. And the second they take a picture of that barcode, it checks that consumer into the showroom experience." This seamless transition from online to offline helps maintain the momentum of the purchase journey, enhancing customer satisfaction and increasing the likelihood of closing the deal. Furthermore, ensuring that sales representatives are well-versed with these tools is vital. Training and proper implementation can lead to a more efficient and productive dealership. Lanham advises, "Take the training seriously and test and learn. I'll give you a great example. We deal with a number of the larger groups throughout the country, and one group has designated specific sales consultants to only handle the digital retailing ups, and they have to earn it."     Embracing the potential of digital retailing is not just about installing a new tool; it's about fundamentally transforming the car buying experience. The goal is to create a seamless connection between online research and in-store purchases to meet modern consumer expectations. By understanding and leveraging consumer behavior data, fostering transparency, and seamlessly integrating technology into the showroom experience, dealerships can significantly enhance customer satisfaction and drive higher sales volume. The insights shared by industry leaders in this transcript showcase the undeniable benefits of adopting digital retailing tools. As Bob Lanham aptly puts it, "Digital retailing is simply taking the in-store process and bringing it online." This blend of technology and traditional sales techniques is not just the future—it's the present, and those who adapt will thrive in this new landscape.  

Join us in an enlightening conversation as we sit down with Chris Sutton, Vice President Retail at JD Power and Associates, to unravel insights from their comprehensive study involving 35,000 car buyers. Delve into the dynamics of the automotive industry, where constraints and high prices challenge buyers, yet improvements in the overall consumer experience continue to shine through. Despite service appointment delays and the absence of loaners, consumers have reported incremental enhancements in their service interactions, showcasing a resilient and evolving landscape. The heart of positive sales and service experiences lies in the personal connections forged with salespeople and advisors, emphasizing the pivotal role of human touch in delivering a friendly and memorable customer journey. In the quest to foster customer loyalty, retailers are recognizing the significance of building lasting relationships through meaningful interactions. Chris sheds light on the transformative impact of video inspections and MPI (Multi-Point Inspections) in building trust and confidence among customers, essential elements that drive business growth and enhance customer loyalty. With over 30 years of industry benchmarking expertise, JD Power and Associates unveil key consumer preferences in dealership experiences, shedding light on the evolving landscape of digital retailing. While online transactions have gained traction, a significant percentage of customers still prefer a blend of online and in-store experiences, especially in the realm of EV (Electric Vehicle) purchases. As customer expectations continue to rise, retailers are urged to streamline processes and reduce wait times to meet evolving demands. Discover how the automotive industry is adapting to the changing landscape of consumer preferences and digital advancements to enhance business performance and customer loyalty. Tune in to gain valuable insights into consumer expectations, digital retailing trends, and the future of dealership experiences from the industry expert, Chris Sutton. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

In this episode, I delve into the world of digital retailing in the automotive industry and debunk the misconceptions surrounding its role. Contrary to popular belief, digital retailing isn't intended to replace the traditional car-buying experience exemplified by companies like Carvana. Instead, it is a complementary tool designed to enhance customer convenience and streamline the process.

Join host Matt Watson as he goes into the complex world of automotive technology with a twist of entrepreneurial spirit. In this episode, Matt sits down with the innovative mind behind WebBuy and the visionary founder of Pauldron, CTO Steve Dimock. Buckle up as they traverse through the rugged landscapes of Montana, exploring the untamed frontier of tech industry growth. From the emergence of pioneering companies like Onyx to the burgeoning computer science programs igniting young minds, Montana's tech scene is a force to be reckoned with. Unveil the challenges of crafting an online car-buying platform with Steve Dimock, where the scarcity of software talent in Kansas is just the tip of the iceberg. Dive deep into the complexities of digital retailing solutions and the quest for transparency in the automotive realm. Explore the innovative strategies employed by WebBuy and Pauldron to revolutionize the car buying process, promising not just efficiency, but a newfound trust between dealerships and consumers. Discover how they're slashing dealership wait times and reshaping the very fabric of automotive retail. Peel back the layers of technological ingenuity as Matt and Steve dissect the AI-powered revolution in vehicle service contracts. From personalized recommendations to seamless follow-ups, witness the future of automotive maintenance unfold before your eyes. And don't miss out on the riveting tale of Steve Dimock's latest venture, Pauldron, where partnerships pave the road to success and experience meets innovation head-on. Tune in as Matt Watson and Steve Dimock navigate the fast lanes of tech entrepreneurship, leaving no stone unturned in their quest to reshape the automotive landscape, one byte at a time.   Find Startup Hustle Everywhere: https://gigb.co/l/YEh5   This episode is sponsored by Full Scale: https://fullscale.io/   Visit the WebBuy website:  https://webbuy.com/    Visit the Pauldron website: https://pauldron.net/    Learn more about Stephen Dimock https://www.linkedin.com/in/sdimock/    Highlighted Discussion Points Automotive tech and startup WebBuy and Pauldron with CTO Steve Dimock. 0:01 Tech industry growth in Montana. 1:03 Challenges in creating an online car-buying platform. 2:19 The complexity of car buying process and digital retailing solutions. 6:11 Car buying process and software to improve trust and efficiency. 9:51 Digital retailing for car dealerships. 14:51 Digital retailing adoption in the automotive industry. 21:28 Automotive digital retailing and new company Pauldron. 26:35 AI-powered vehicle service contract follow-up system. 31:25 Go-to-market strategy for a new venture. 36:45 See omnystudio.com/listener for privacy information.

Embark on a riveting journey as I team up with Kerri Wise of Autofi to unravel the mysteries surrounding digital retailing. We unravel its evolution since the seismic shift spurred by the pandemic, charting its trajectory into the future. Yet, amidst its undeniable potential, why do dealers hesitate to make Digital Retail the ultimate call-to-action experience on their websites? Tune in as we probe deep into the psyche of automotive retail, exploring the enigmatic dynamics that shape its landscape. Stay tuned until the end for an exclusive offer straight from Kerri herself! As we unravel the mysteries of digital retailing, you won't want to miss this unique opportunity. Connect with Kerri

In this episode of Business Ninjas, Jason Nierman, CRO and co-founder of Rollick, joins Andrew, to tell us about the typical problems Rollick helps solve for their clients.About Rollick:Rollick is the leading customer engagement technology provider for the recreation and equipment industries and an Inc. 5000 fastest-growing private company. Rollick connects manufacturers, dealers, and finance and insurance providers with in-market consumers to deliver a seamless customer journey from pre-purchase through re-purchase.Visit: https://rollick.io/ https://gorollick.com/ -----Do you want to be interviewed for your business?  Schedule time with us, and we'll create a podcast like this for your business:  https://www.WriteForMe.io/-----https://www.facebook.com/writeforme.iohttps://www.instagram.com/writeforme.io/https://twitter.com/writeformeiohttps://www.linkedin.com/company/writeforme/ https://www.pinterest.com/andysteuer/Want to be interviewed on our Business Ninjas podcast? Schedule time with us now, and we'll make it happen right away! Check out WriteForMe, more than just a Content Agency! See the Faces Behind The Voices on our YouTube Channel!

Welcome to our latest video where we're thrilled to introduce 'intice360°' - a groundbreaking website solution tailor-made for car dealerships! At the heart of intice360° is its advanced integrated digital retailing technology. This innovative system seamlessly bridges the gap between online and in-showroom experiences, offering customers unparalleled flexibility. Whether they're at home or on the showroom floor, this technology empowers customers to embark on their car purchasing journey from any internet-enabled device.What makes intice360° stand out? Here's what you can expect:Customer-Centric Purchase Process: Walk through each step of buying a car - from receiving a real offer for your vehicle to understanding trade-in payoffs through a soft credit pull.Penny-Perfect Payment Calculations: Whether it's a loan or lease, calculate precise monthly payments effortlessly.Trademark Nine Payment Grid: This unique feature allows customers to 'negotiate with themselves', choosing a payment plan that best suits their needs.Enhanced In-Showroom Experience: Dealers can utilize this technology right in the showroom to provide quotes, print deal packets, or even use them as a part of the negotiation process. In this video, join us as we delve deep into the features and benefits of intice360°. Discover how it's not just a tool, but a complete solution that enhances every aspect of the car buying process - for both dealers and customers. Stay tuned as we explore:How intice360° creates a connected and efficient dealership environment.The ease of transitioning between at-home and in-showroom experiences.Real-world applications and success stories from dealers who have embraced this technology. Whether you're a car dealer looking to elevate your business or a customer seeking a smoother car buying journey, intice360° is here to transform your experience. Like, Share, and Subscribe for more insights into innovative automotive solutions. Don't forget to hit the bell icon to stay updated on our latest content!#ntice360 #CarDealershipTechnology #DigitalRetailing #AutomotiveInnovation #CarBuyingMadeEasy

Welcome to our latest video where we're thrilled to introduce 'intice360°' - a groundbreaking website solution tailor-made for car dealerships! At the heart of intice360° is its advanced integrated digital retailing technology. This innovative system seamlessly bridges the gap between online and in-showroom experiences, offering customers unparalleled flexibility. Whether they're at home or on the showroom floor, this technology empowers customers to embark on their car purchasing journey from any internet-enabled device.What makes intice360° stand out? Here's what you can expect:Customer-Centric Purchase Process: Walk through each step of buying a car - from receiving a real offer for your vehicle to understanding trade-in payoffs through a soft credit pull.Penny-Perfect Payment Calculations: Whether it's a loan or lease, calculate precise monthly payments effortlessly.Trademark Nine Payment Grid: This unique feature allows customers to 'negotiate with themselves', choosing a payment plan that best suits their needs.Enhanced In-Showroom Experience: Dealers can utilize this technology right in the showroom to provide quotes, print deal packets, or even use them as a part of the negotiation process. In this video, join us as we delve deep into the features and benefits of intice360°. Discover how it's not just a tool, but a complete solution that enhances every aspect of the car buying process - for both dealers and customers. Stay tuned as we explore:How intice360° creates a connected and efficient dealership environment.The ease of transitioning between at-home and in-showroom experiences.Real-world applications and success stories from dealers who have embraced this technology. Whether you're a car dealer looking to elevate your business or a customer seeking a smoother car buying journey, intice360° is here to transform your experience. Like, Share, and Subscribe for more insights into innovative automotive solutions. Don't forget to hit the bell icon to stay updated on our latest content!#ntice360 #CarDealershipTechnology #DigitalRetailing #AutomotiveInnovation #CarBuyingMadeEasy

In this episode of the Used Car Dealer Podcast, Zach interviews Jim Maguire, Experian's senior director of product marketing for automotive. They discuss dealership fraud, ways to prevent it at your store, and Experian's latest report on fraud in the industry. Some of the questions asked include:Q) What's your industry background and why did you join Experian?  Q) What was your first car?Q) What are the most common automotive fraud types professionals should be aware of?Q) What challenges do dealers and lenders face regarding auto industry fraud?Q) Why are dealers and lenders more vulnerable to fraud with the growth of digital retail?Q) How can dealers and lenders prevent identity theft?Q) Can you tell us about the 2023 U.S. Identity and Fraud Report by Experian, and key findings?Q) What has been the biggest surprise for you in 2023 at Experian?Q) Which automotive futures excite you the most?Q) For a small to midsize used car dealer, how should they protect their business from fraud?Q) What can we expect from Experian and yourself for the rest of 2023?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcastTranscribe of this podcast - https://blog.sellyautomotive.com/blog/jimmaguire2023Experian's 2023 Fraud Report - https://www.experian.com/blogs/insights/2023/07/experian-2023-identity-and-fraud-report

Speed to Sale: Time Kills Deals   Introduction: Herb, Charity and Terry McSpadden have a great time recording Dealer Talk's first-ever drunk episode (totally Charity's idea).   Join us for a hilarious conversation about how speed is everything in sales. TKD: Time Kills Deals.   Episode Highlights:   *Importance of teamwork and collaboration within the dealership. *Financial implications of Covid. *Providing Information: FTC Guidelines and Customer Expectations *Recognizing the significance of BDC agents offering comprehensive information to customers. *Striking a balance between control and accountability in setting appointments and providing information.   Enhancing the customer experience in the automotive industry requires a shift in mindset and a commitment to understanding and addressing customer needs. By fostering teamwork, providing accurate information, reducing customer anxiety, and creating memorable experiences, dealerships can differentiate themselves and build long-lasting customer relationships.   Join us in our next episode as we continue to explore key topics and trends shaping the automotive industry.   SEO Keywords: customer experience, automotive industry, salespeople, BDC agents, FTC guidelines, information provision, customer expectations, managing anxiety, warm transfers, dealership experience, personalized interactions, customer-centric approach.  

Boost Your Car Dealership with Powerful Facebook Ads - Automated Inventory Ads, Carousel Ads, Messenger Ads, Facebook Pixel, Facebook Catalog, Dealership Inventory, Collections Ads, Video Ads, Monthly Ad Specials, Service Specials, CTA's - LeadFunnels - #LFP #LeadFunnelsPro, Express Cash Offer, Free Credit Score, $25 Visa Test Drive Offer, Digital Retailing. Visit Intice.com for Cutting-Edge Solutions!

Join me and Ryan Osten Executive VP of Gubagoo to discuss their latest updates to their connected retailing platform, which is moving closer to a universal transactional platform for dealers in the U.S. and Canada. This interview is part of a series of conversations that are leading up to the 2023 Digital Marketing Strategies Conference (DMSC) which will be held in Austin this year, May 21-23rd. https://digitalmarketingstrategies.org/

Great conversation with Automotive News reporter John Huetter about all-things automotive: When is the best time to buy a vehicle? How are interest rates impacting the industry? What is the state of Digital Retailing? What is the Ultimate Buying experience? How is Chat GPT changing the world? Carrie Drake, Race Director for the Zeigler Kalamazoo Marathon joins to discuss: Preparations for the 2023 Marathon in Kalamazoo, Michigan A recent run-in with a "silent mascot."  Invitation to run this year's race! Zeigler takes on Stryker for the first-annual Step Challenge

We have the top takeaways from the Modern Retail Conference for anyone who was at the gorgeous Eau Palm Beach Resort and Spa in person and attended the three days of jam-packed content of workshops and keynotes, watched it virtually and furiously took notes, or had a little FMO because they could not attend. Let's face it, Thanksgiving has come and gone, and any notes you took are lost!In order to do this recap episode justice, I need the one and only Bob Lanham by my side to assist me and shine some light on the top MRC takeaways. Bob joined CarNow in September of 2022 as Senior Vice President of Retail Development. While most of us know Bob from Meta (formerly Facebook) and called him everytime we had a Facebook issue, he has a rich digital/tech history previously being the Head of Automotive Retail atMeta where he was responsible for driving advertising and partnership demand for Meta's apps globally. He started his automotive career at Toyota of Sarasota selling cars as a commission only sales representative before becoming the Internet Sales Manager and F&I Manager.Alright, let's do this. In no particular order, let's jump into the top 10! Name Change Expanded Educational Tracks on Numerous Different Topics Big Time Focus on the Ever Changing GA4 and the ASC 1.0 (Automotive Standards Council) Using data to drive decisions while also understanding certain branding campaigns truly can't be measured - Stop Trying. Are we using all this data we have to track the customer lifetime value? Darren Doane - Mic Drop Moment for Creators GLBA and XML/ADF - Still having the same discussion since January 2022. Also the “6-Month Extension'' doesn't apply to having your Jan 10th requirements in place (must conduct a security risk assessment and base you ISP on that this) Kirk Preiser, Director of Retail Buying Experience, Audi Changing Dealership Culture regarding Digital Retailing. How Toyota SmartPath Is Changing The Toyota Retail Experience With The Help of Its Dealers. Aligning Process with Technology: A Crucial Step in Building a Modern Sales Blueprint (SET & Proactive Dealer Solutions) How We Embraced Conversational Commerce: Walt Massey Case Study Removing Website Forms and Embracing Real-Time Retailing – Dealer Case StudiesConnect with Bob Lanham: https://linqapp.com/bobhlanham?r=linkLet BZ Consultants Inspect What Should Be Expected

This week on Wresting with Sales, Gerald Bentley is joined by Mike Trudeau, EVP of Montway Auto Transportation. We talk about the challenges dealerships are facing today with the limited inventory and the high Used Car prices that are creating an unprecedented market condition to deal with. Mike Trudeau explains the differences between Montway Auto Transportation and the other transportation services out there. We also talk about M.A.P. the Montway Automation Portal including how M.A.P. let's dealerships track everything from one screen in real time. #Wrestling with Sales, Digital Retailing, Vehicle Transportation, Truck Driver Shortage, Direct to Customer, Customer Engagement, Customer Retention, Auto Sales, Sales Training, Inventory Sourcing.

Digital Retailing - IS Retailing - whether it is on your website or in your showroom.We, in automotive, have learned what works to sell cars. Leveraging this knowledge is what will create separation between the winners and looser when retailing in the 2020's and beyond.Customers are primarily looking for information when arriving to your showroom and to your website. Providing Customers with an easily and simple process whether in-store or online will put your dealership in the position to sell more cars. Provide your customers the ability to get a real trade value, a real trade payoff, a real credit score, real retail or lease payments, real taxes and fees - this is digital retelling.In this video I'm going to share the process a customer will go through when engaging with Dealmaker® - our Digital Retailing Technology.#intice #digitalretailing #autoindustry

Digital Retailing in 2022!Meet David Farmer, founder and CEO of intice. Eleven years ago intice was founded with a simple goal. Help dealers convert more leads from their dealership website and drive showroom traffic to create more sales opportunities. In this video you'll see how these tools have evolved and how you can incorporate a fully integrated lead conversion strategy, VISA® Test Drive Offers, Trade Value (KBB™ Book Values + Real Offers), FICO® Credit Scores and a Full Digital Retailing Platform.#digitaldealer #digitalretailer #intice

There is a lot to talk about this Monday as we survey the retail landscape across fast food, fitness, Auto OEM's, and publicly traded auto retail including Vroom's rightsizing and CarGurus new end to end offering for Dealers. McDonald's is selling all of its stores in RussiaAll stores have been closed since March and it has continued to pay its 60,000 employeesWill cost the company 1.4-1.6 BillionIt has been doing business there for over 30 yearsVW Dealers didn't like being surprised by the announcement of the new ScoutWe talked about it last Friday and seemed to surprise a VW rep in the elevator“On Friday, May 13, VW of America sales and marketing head Andrew Savvas sent a letter to the brand's 650 dealers, confirming that Scout will be an independent brand within VW Group and that they will have no claim on its products.”Peloton keeps diving while in-person Planet Fitness has a big upswing $2.27 loss per share vs. the $0.83 expected Net losses widened to $757.1 millionRevenue lower than expected $964.3 million vs. $972.9 million expected.Cash and equivalents for the quarter were down 22% year-over-year.HOWEVER, less than 1% churnPlanet Fitness: 2022 Q1, almost all of its financial metrics increased YoYTotal revenue increased by 66.9% to $186.7 million.same-store sales increased 15.9%.Net income increased to $16.5 million from $5.6 million in the previous period. 37 new Planet Fitness stores opened Q1.Vroom lays off 14% of its workforce (270), reprioritizes profitability over growth and appoints a new CEONamed Thomas Shortt as CEO, former WalMart execCarGurus launches online retail platform 'Digital Deal' to provide end to end solution for Dealers$249/mo per rooftopSetup similar to dealer Digital Retailing tools50-70% of deposits taken on the tool complete purchaseGet the ASOTU Daily Push Back email at https://www.asotu.com/Listen to other episodes: https://www.asotu.com/media/podcastsRead the most recent Daily Push Back email at: https://www.asotu.com/media/push-back-emailShare positive dealer stories: https://www.asotu.com/positivity------------------------------------------------------------------ For all Things ASOTU Check out our Socials Website: https://www.asotu.com/ Instagram: https://www.instagram.com/automotivestateoftheunion/ Twitter: https://twitter.com/asotu_ Tik Tok: https://www.tiktok.com/@ASOTU FaceBook: https://www.facebook.com/automotivestateoftheunion Pinterest: https://www.pinterest.com/automotivestateoftheunion/_created/ 

Tim Reuss, head of the Canadian Automobile Dealers Association talks about what's top of mind this year for his members coast to coast, how dealers are preparing of an electrified future and what that means for showrooms and upgrades.

Welcome to a new series of four podcasts, Titans of the Industry, where we feature our own Jim Davidson in “the studio” with leaders of digital airline commerce. In this first episode, Jim talks to Amit Khandelwal, who heads up Inventory Management, Distribution, and Revenue Steering at Emirates. Together they explore continuous pricing, controlling the offer, and the importance of industry-wide collaborations. However, the conversation always weaves its way back to putting the customer at the heart of strategy.Listen to this podcast to hear more about: The transformational potential of continuous pricing.How to meet the changing needs of the customer.How offers and orders will enable customers to enjoy a “normal retailing experience”.The remaining podcasts from this unique series will be coming soon. Keep an eye (and ear) out for them.This episode was recorded in October 2021. 

Whether you call it Modern Retailing, Digital Retailing, One-Price Selling, or something else, shocker, this concept is not new! Alan Krutsch from Fuse Autotech and I are tackling it in the latest episode of Facts Not Feelings. Is your business and product focusing more on the customer-facing website portion or the more valuable in-store experience of your Modern Digital Retail Tool? Are your customers building the entire deal online, arriving at the store, to only be told: "Terrific, now go wait in line, it will be another 3 hours after we completely undo everything you did online"? If Starbucks doesn't have my Grande Soy Chai Latte ready when arrive, all hell is breaking loose as I do postal on them! However, this exact same thing is happening in the auto industry as we pound our chest about having the "Amazon and Apple experience."  Alan and I discuss on how Fuse Autotech is changing the game with their technology and as they worked backwards to solve these issues in this arena and how great companies like the Walser Automotive Group are game changers in our industry.   Learn More About Fuse Autotech: https://bit.ly/3v4nKZYLearn More About BZ Consultants: https://bit.ly/3JAlyxpShop Walser: https://bit.ly/3sTe8yuListen on Spotify: https://spoti.fi/3JE56w0Listen on Apple Podcasts: https://apple.co/3sT4qvVListen on Google Podcasts: https://bit.ly/3gUgpUzDon't forget to subscribe/follow and don't miss an episode of Facts Not Feelings!  #BZConsultantsGroup #BZConsultants #BZ #FactsNotFeelings #FactsFeelingsFriday #FuseAutotech #Fuse #AlanKrutsch #ModernRetail #DigitalRetail #InStoreExperience #Walser #Leadership #CustomerService #Automotive #Entrepreneur #EntrepreneurLife #Consultant #DigitalMarketing #BrookeCFurniss

How Dealers Can Drive Success with intice®From Toyota PROS sales person, to Toyota Sales Manager Excellence Award to Developing ePencil and partnering with Grant Cardone to bring a technology product to the marketplace, then to go on to develop a REAL Digital Retailing Solution to help dealers success in 2022 and beyond.Meet David Farmer, the CEO and Founder of intice. In this video you'll get a history of intice and a full product presentation for Trademaker - Trade-Value-Express and Express-Cash-Offer plus DEALMAKER - Shopper Express® a Real Digital Retailing solution for car dealers.Find out how dealers are selling 15% of their total dealership sales from Digital Retailing solutions with an up to a 39% Closing ratio on Dealmaker Leads and an increase in Average F&I Profit with Digital Retailing Finance Menu.#DigitalRetail #DigitalRetailing #ePencil #intice #ShopperExpress #Dealmaker #DavidFarmer #inticeCEO

Jeff Williams of Absolute Results talks about retaining new-car buyers in the online era and he details how selling EVs in the digital realm differs from selling new vehicles powered by the traditional internal combustion engine.

In this episode, we talk with Brian Kramer, who is the general manger at Germain Toyota in Naples Florida. We talk about how dealers should be celebrating their wins, about digital retailing and also about how to implement a new strategy in your dealership. This interview originally aired as part of the show, "Straight to the Point", which airs on CBT News.

What is the top shopper benefit using Digital Retailing on a dealership's website. See what the Cox Automotive Study says.https://www.coxautoinc.com/wp-content...86% Top Benefit - Save Time at the Dealership during purchase.Also, check out the top areas customers want to engage with during their DigitalRetailing experience. #DigitalRetailer #DigitalRetailing #intice #shopperexpress

Have a game plan for sales objections that come up. You don't have one that yields better outcomes? Well, now ya do! Sponsored by LotLinx. Jen Suzuki | President and Instructor, eDealer Solutions jennifer@edealersolution.com |800-625-1590 | edealersolution.com | jennifersuzuki.com 

If I'm going to do this, I'll let you know...&A deep dive into all things Digital Retailing...Check us out live every Sunday at 6:30 PM CST on Clubhouse! If you need an invite to CH send me an email @ Philip@centraldesking.comGet 10% off the Daily Desk https://www.centraldesking.com/home1And Listen to my audiobook Dealership Process Secrets for FREE! https://www.philipcheatham.com/optin1605827423969Host: Philip CheathamCo~Host: Brian SteeleCo~Host: Sterling BrownLike our Facebook Page Dealer Process Secrets Podcast Support the show (https://paypal.me/dealerprocesssecrets?locale.x=en_US)Support the show (https://paypal.me/dealerprocesssecrets?locale.x=en_US)

In this episode, I'm hittin' up a few aspects to DR tools, how they impact or even create new sales process and how managers days can be effected. This episode may just provoke thoughts of progress and inspire better ways to sell cars! #NoDealsLost. You want to know a key strategy that will help you build the best process around your DR tool? Listen in to learn a little more ....here we go! Let's get into this! edealersolution.com | jennifersuzuki.com | 800-625-1590

Auto Dealers and Managers, there is a secret weapon out there to use for customer engagement and it's sick! It works and I've used it with customers in the sales process. I will tell you all about it in this episode and just a little spoiler...your sales team can use to engage more buyers into buying a car. I will share more than one way you can use it in your biz model to put car deals together. www.edealersolution.com | www.jennifersuzuki.com | 800-625-1590 #DealerTalkWithJen

Jen Suzuki visits some kick-ass dealerships who have incorporated digital retailing tools as another pathway to sell cars. She explains what it is and what it can do for a dealership so dealerships owners and managers can decide if it's the right gig for them!

Episode 2 is for Dealership Owners and Managers that are just getting into digital retailing and are ready to tell car buyers what offerings you have that they want!  I've seen a few things out there that are worth noting as you start to strategize your advertising. I will share a few solid aspects to use as you strategize your advertising approach. You will want buyers to identify your brand and associate the easy, quick, simple and fast approaches you deliver when choosing your store to buy a car from. Listen in and learn while getting a little pumped too!  #DealerTalkWithJen www.edealersolution.com | www.jennifersuzuki.com | 800-625-1590

So, check this out Dealers and Managers, there's a lot of confusion when it comes to DR (Digital Retailing) working and not working. One thing I learned from great DR dealers is some special tricks to making the site convert traffic into solid leads for you. This will help make sure that DR is working for you. There's a few very easy things that can help that will drive up your lower funnel opportunities and you know who's going to thank you...your BDC, Internet and Salespeople! Your welcome in advance! haha

Dealers and Managers, your DR software doesn't have to be only for online users. It can be used in your showroom sales process for walk-ins and it should be used for digital users when they arrive to pick up in your showroom where they left off online. We will look at both approaches and I will uncover what successful DR dealers have changed in their sales process that I watched be implemented in their dealerships. #DealerTalkWithJen | www.edealersolution.com | 800-625-1590

It's time to start building out the tech behind the lead submission forms. Up to this point, digital retailing has been a clickbait title for a very disconnected process. In this powerbomb, Andrew Lemoine shares why now is the time to adapt and evolve. Dealers need to innovate, and pay attention to car shopper wants and needs.

The Digital Retail conversation is getting heavier and heavier. More dealers are wondering if they should jump on the bandwagon, or if the COVID pandemic has truly shifted us to a fully online model. In today's episode, Sean Welsh, founder of Carbiz Done Better, shares the most important elements of selling cars that ring even more true in today's modern car shopping experience than ever before. Access the full show notes, timestamps, resources and more at http://www.thedealerplaybook.com/sean-welsh Have questions, comments, or feedback? Drop us a line at michael@thedealerplaybook.com! Connect with Michael Cirillo on LinkedIn: https://www.linkedin.com/in/michaelcirillo Apply to the exclusive DPB PRO Facebook group where you'll get access to live mastermind calls, training, collaboration, and accountability that will take your career to the next level: https://www.facebook.com/groups/dpbpro

#digitalretailing #digitalretailer #babyshark #2021LexusIS #2021FordBronco Join David & David talking ask the question; Have we past the point of no return? in regards to digital retailing. We cover new vehicles for 2021, One of us has the jitters from too much coffee, we do a quick Baby-Shark-Sing-Along plus: Bert's 3 Tips.

#digitalretailing #digitalretailer #coxauto #vroom #Fiero Join David & David talking about 5 things to consider when making the move to digital retailing, The 2020 Cox Automotive Auto Retailing Study, Vroom's 468,000,000 Big Pay Day IPO, Remembering One Price, Saturn and the Fiero plus a whole lot more.

#KeepAutoOpen #ALLOWSAFEAUTOSALES #UsedCars #DigitalRetailing Join David & David talking about The Top 100 Used Vehicle Retails from Automotive News, Cars.com and Allowing Safe Auto Sales, it's the Tiger King, not Lion King, Remembering the 1970's, Meet from 6 Feet and much much more.

Few in the auto industry possess the innate ability to throw down some hard truth while simultaneously making you love them. Shaun Raines is one of those people. As an industry veteran, Shaun delivers keen insights about how to improve your digital retailing so that it satisfies the demands of the market and increasing advancements in technology. * Enjoying the DPB? Don't forget to subscribe to the podcast and make sure notifications are turned on! * Connect with Michael Cirillo:   LinkedIn: https://www.linkedin.com/in/michaelcirillo Instagram: https://www.instagram.com/dealer_playbook YouTube: https://www.youtube.com/thedealerplaybook