Top of Mind with The Tambellini Group

The pace of mergers and acquisitions has rapidly accelerated in higher education in recent years as institutions adapt to a changing market. But what happens behind the scenes when two institutions decide to join forces?Northeastern University's CIO, Cole Camplese knows firsthand from his experience building a unified technology operation for his institution's recent partnership with Mills College in Oakland, California. Learn about all the planning and efforts involved in this month's podcast.

When is the right time for an IT leader to move on to a new role at a new institution? How much should location matter versus potential for career growth? Aisha Jackson answers these questions and shares insights from her experience navigating the first year as a new technology leader since joining the University of California, Santa Cruz as Vice Chancellor of Information Technology in August 2022.  

As the Director of Enterprise Software Systems at Montgomery County Community College in Pennsylvania, Mary Beaver is a paragon of success in building and retaining a high-performing IT team. In fact, the CRM system she and her team of MCCC alumni built won Tambellini Group's 2023 Innovative Technology Team Award. Listen in as Mary takes us behind the scenes and shares how IT mentoring and student worker programs helped her institution overcome the challenges of finding skilled IT team members.

A CIO with academic technology expertise is a rare yet valuable asset to any institution. With a PhD in instructional design, Dr. Patricia Kahn, CIO at College of Staten Island-CUNY, is one of those IT unicorns. In our latest Top of Mind podcast, she shares her method for collaborating with leadership peers in vetting and choosing the right mix of academic technology tools to ensure flexibility in teaching, learning, and working environments in an unpredictable world. 

While there isn't one single definition of digital accessibility that applies to all higher education institutions, there are guiding principles that all should follow. Our Top of Mind guest this month, Brian Fodrey, Carnegie Mellon University's Assistant Vice President of Business Innovation, shares the guidelines and steps his institution followed in creating their Digital Accessibility Office.

It's no secret that the adoption of AI tools in higher education is growing by the day, and ChatGPT is leading the pack. Our Top of Mind guest this month, Dr. Lin Lin Lipsmeyer, Chair of the Department of Teaching and Learning at the Simmons School of Education and Human Development at Southern Methodist University, gives us a thorough overview of the broad spectrum of views and opinions about ChatGPT's future impact and its potential uses as both a teaching and learning tool. 

Vicki Tambellini, President and CEO of Tambellini Group, kicks off the new year with her annual take on the top technology trends for 2022, along with her predictions of the drivers that will have the biggest impact on the higher education market in 2023. Listen in for Vicki's insights on how factors including budget pressures and IT hiring staffing shortages will affect institutions going forward, and the innovative ways some colleges and universities are responding to changing market forces. 

Baylor College of Medicine's Human Genome Sequencing Center is at the forefront of leveraging scientific research for the cloud, and self-taught Cloud Engineer Noora Siddiqui is largely responsible for leading this progress. Noora joins the Top of Mind family this month to share her insights on how cloud migration is revolutionizing precision medicine, including the ability to calculate individuals' risk of disease through combining data from genomic information and medical records. 

To realize the benefits of hyperautomation, the University of South Florida (USF) identified three crucial factors for success: an agile mindset, investing with the right partners, and a willingness to experiment with new technologies. Alice Wei, Assistant Vice President of Digital Transformation and Innovation at USF, joins the Top of Mind family this month to share how she spearheaded USF's innovative strategies to rapidly deploy custom applications for the benefit of students, faculty and staff. 

Oral Roberts University (ORU) has one technological focus: to be the best campus for 21st-century students. Why? Because the student is worth it. Michael Mathews, CIO and Vice President of Global Learning and Innovation at ORU, joins the October episode of Tambellini Group's Top of Mind podcast series to share how he made his dreams for the future of higher education come to life on campus. From adaptive planning to technology “taste testing,” ORU is transformative and leading by example in the race for a modern, student-centric campus. 

How does your institution measure intention? In the September installment of Tambellini Group's Top of Mind podcast series, Sharon Pitt, CIO and Vice President of Information Technology at the University of Delaware (UD), joins the conversation to offer listeners a glimpse into the intentions behind UD's growing digital transformation strategy. Sharon highlights UD's innovative shared services efforts and the importance of collaboration and communication with stakeholders to reach the epitome of effectiveness. 

How does your institution define digital trust? In the August installment of Tambellini Group's Top of Mind podcast series, Dr. Donna Kidwell, CISO and Chief Digital Trust Officer at Arizona State University (ASU), joins the conversation to offer listeners a glimpse into what digital trust looks like on ASU's campus. Outside of simply defining the concept, Dr. Kidwell explains the power behind having intentional conversations with stakeholders, faculty & staff, and most importantly, students.

For this month's episode, Kathy Lueckeman joins the Top of Mind family. A tech leader within her own right, Kathy most recently served as chief strategy officer at Olivet Nazarene University (ONU). After completely transforming ONU into a modern campus, Kathy is here to give an inside scoop about the cultivation and success of that project, the relationship between digital transformation, enrollment, and retention, and how ONU's tuition-free program is allowing its student to feel the utmost comfortability. 

What does a Chief Transformation Officer do? This leadership position can take on many forms depending on the institution, but one thing is for sure: it is never strictly about “technology.” In this Top of Mind episode, Kristophyre McCall, chief transformation officer for University of Maryland Global Campus, sits down with us to talk about his experience during his rookie year as UMGC's first leader in this role. Tune in to hear all about what makes a chief transformation officer successful, and why more colleges and universities are creating this position to drive results aligned with their missions and goals. 

Blockchain technology (blockchain) has a growing influence on higher ed. An institution that is well on its way to becoming the first blockchain university and knows this better than any other is Maryville University. In part two of this Top of Mind episode, Dr. Feng Hou, chief digital evangelist for Maryville University and visionary leader and advocate for the adoption of blockchain, completely immerses listeners in its possibilities by giving them an inside scoop into his intuitions blockchain journey. 

Blockchain technology (blockchain) has a growing influence on higher education. An institution that is well on its way to becoming the first blockchain university and knows this better than any other is Maryville University. In this Top of Mind episode, Dr. Feng Hou, chief digital evangelist for Maryville University and visionary leader and advocate for the adoption of blockchain, completely immerses listeners in its possibilities by giving them an inside scoop into his intuitions blockchain journey. 

Is a transcript the best way to truly reflect a student's academic learning experience? Temple University's registrar Bhavesh Bambhrolia believes that while the traditional transcript is safe and secure, it is limiting in communicating a student's growth and development from a cumulative experience. In this Top of Mind episode, Bambhrolia gives listeners a glimpse into an emerging generational tool for tracking the student experience—the Comprehensive Learner Record (CLR).  

Vicki Tambellini, President and CEO of Tambellini Group kicks off this year's Top of Mind podcast series. The current state of higher education, although hard to generalize, is very much institution-dependent. However, one universal fact that rings true is that institutions are working on a smarter, not faster, approach. Listen in as Vicki shares what she expects in the coming year and evaluates which predictions came true and evolved last year.

Jazz musician and CIO for the Georgia Tech Foundation, Dwight Dozier, joins the Top of Mind podcast family this month to discuss creativity in leadership. Describing his role as more relational than transactional, Dwight, whose focus is on donor and alumni engagement, emphasizes relationships, staying connected with students beyond graduation, and recognizing that the philanthropic efforts of alumni are the preliminary steps to a particular recruitment cycle. Making relevant parallels to his career in music and hitting on topics such as mass personalization and trends emerging in AI and machine learning to data interconnectedness and a frictionless experience, listen in as Dwight shares gems to put CIOs and institutions on a path toward innovation. “Like music,” he shares, “technology is constantly changing and evolving.” 

"Whether it's at NASA or a university system level job, a CIO wants to be able to expand the scope of our technology and systems to impact the largest number of people." In this month's Top of Mind Podcast, host Elizabeth Farrell is joined by the Vice President of Information Technology Services and Chief Information Officer at Washington State University, Dr. Sasi Pillay, to discuss how he views the role of a CIO. Starting at NASA, Dr. Pillay moved to higher education because working with young students was exciting and it allowed him to continue to work in a learning environment. In regards to IT, there are more similarities than differences between higher education and science, according to Dr. Pillay. The most critical one is keeping the constituents' needs at the forefront. Listen in as Dr. Pillay explains his strategy of enhancing the student experience via administrative system deployments and degree planning programming that's accessible to both current students and alum.

It is no argument that modernizing at any institution is a learning curve. In this month's Top of Mind podcast episode: "From Butler to Enabler: How IT Services Empower Teaching and Learning," Alison Robinson, associate vice president and deputy CIO of the Division of Information and Technology Services at California Polytechnic State University-San Luis Obispo, joins host, Elizabeth Farrell in discussing this curve; specifically, the role technology teams play in enabling teaching and learning. For Robinson, enabling and supporting mean two different things, and the difference represents that change in modernizing your IT organization. Your IT department can serve as either a butler—you need a tool, and I'll bring a tool—or as a partner—specializing in service management.

The definition of student experience is an ever-changing one. As technology advances, students' expectations shift to newly introduced possibilities. Inevitably, this affects student experience. However, what's important to consider is whether implementing a solution just because it's available is worthwhile to your institution. In this episode, new show host Elizabeth Farrell talks to Dr. Melissa Harts, former Chief Information Officer and Senior Vice President at Pasco-Hernando State College (PHSC). Dr. Harts gives listeners an inside scoop on how PHSC leveraged technology to drive a more positive student experience while maintaining personal interactions. 

Just like on-campus students, remote learners expect a quality student experience from their higher ed institution. Providing a quality experience coincides with modernizing and simplifying virtual services, yet the work toward this can not be done until institutions understand what problems they are solving. In this episode, Katelyn Ilkani talks with Darcy Van Patten, Chief Technology Officer at the University of Arizona. Darcy shares her perspective and expertise on how the University of Arizona plans to use CRM and user research to solve the problem. 

The COVID-19 Pandemic expedited the timeline for technological modernizations at many institutions. As the fall semester approaches, a new normal is expected. Institutions are reflecting on what they learned and deciding which new adopted practices to continue. In this episode, Katelyn Ilkani talks with Jason Parkhill, Interim Chief Information Officer at Colby College. Jason shares how the pandemic brought innovation to Colby, highlighted inequities on campus, and prompted new insights into the future of higher ed. 

As higher education institutions continue to roll out vaccination and testing protocols that will be applied going forward, the role of technology (and campus tech leaders) is central to making these new requirements work. In this Top of Mind Podcast, Janet Scannell, Chief Technology Officer at Carleton College, shares her perspective from the CTO role on how she and her team have been involved (and continue to shape) pandemic protocol. She discusses how COVID and emergency planning have helped drive collaboration and alignment across functional areas at the college.

Tambellini Top of Mind Podcast host Katelyn Ilkani interviews Augie Freda, Data Steward at the University of Notre Dame, about data governance. Freda explains how Notre Dame manages data and secures student privacy. He points out the importance of considering the size and source of the data when making decisions.  

The Council of Independent Colleges has created a course-sharing consortium. The platform allows students to take digital courses offered by other institutions similar to their own. In this episode, Katelyn Ilkani talks with Dr. Bryan Boatright, Assistant Vice President for Academic Affairs and University Registrar at the University of Mount Union. Dr. Boatright explains how the course sharing works, shares lessons learned, and highlights some successes of the consortium.

Over the past year, admissions leaders have worked hard to maintain a positive, collaborative culture in a remote environment. Lukman Arsalan, Dean of Admission at Franklin and Marshall College, speaks with host Katelyn Ilkani about creating a top-notch remote employee experience. Arsalan has taken a newly created position at the college and was hired during the pandemic, so he met his employees virtually. He explains how he and his team have met the challenges, all while working remotely. 

Katelyn Ilkani speaks with Milwaukee Area Technical College’s Laura Bray about raising scholarship funding. As Vice President for College Advancement and External Communications, Bray shares her experiences over the past year as head of fundraising. She describes MATC’s “Healthcare Heroes Fund” and how her team raises funding to support graduates who need to pay for licensure to obtain employment. The conversation focuses on how MATC is working toward ensuring equity in their scholarship awards, and Bray describes their participation in the “Moon Shot for Equity.”

Vicki Tambellini, President and CEO of the Tambellini Group, speaks with Katelyn Ilkani about the current state of higher education and what to expect in the coming year. Tambellini discusses the high-stress environment in which many of us find ourselves as a result of the pandemic and how it is affecting the workplace and decisions for the future. Her predictions touch on the adoption of more sophisticated budget and planning tools, the move to the cloud, and institutions combining operations.

Dr. Mordecai Brownlee, Vice President for Student Success at St. Philip’s College, discusses the benefits of experiential learning with host Katelyn Ilkani of The Tambellini Group. Dr. Brownlee shares thoughts on helping college students prepare to enter the workforce, emphasizing the role of experiential learning in career exposure. Topics include student engagement and success, the role of technology in experiential learning, and the importance of transferrable skill sets.

The Tambellini Group’s Katelyn Ilkani interviews San Cannon, Associate Vice Provost for Data Governance and Chief Data Officer at the University of Rochester. Cannon explains the duties of a Chief Data Officer and why higher education institutions should consider establishing such a position. Topics include technology’s role in data management, the importance of establishing relationships with stakeholders, and resources for those who want to learn more about data governance.

In conversation with Top of Mind host Katelyn Ilkani, Marilyn Smith, former CIO at George Mason University and the Massachusetts Institute of Technology, reflects on the changes she has witnessed over her career. Advisor to GMU’s new CIO, Smith shares her advice to listeners who may aspire to lead a higher education IT department. This podcast includes Smith’s approach to building relationships across a university’s diverse population and coming to understand the role of IT as a service.

Host Katelyn Ilkani talks with our own Vicki Tambellini, President and CEO of The Tambellini Group, about higher education trends she discussed in January 2020’s Top of Mind podcast. Tambellini notes that campus technology priorities are changing, and while some predictions have held true, COVID-10 has affected others. Tambellini talks about the fall semester and what we might expect from institutions and vendors through the end of 2020 and into the beginning of 2021.

Host Katelyn Ilkani talks with Keith McIntosh, Vice President for Information Service and Chief Information Officer at the University of Richmond about the need for courageous leadership in higher education. From addressing the needs of an increasingly diverse student population, to navigating the challenges of new learning environments created by the pandemic, to creating cultural awareness of the social issues impacting students and faculty, McIntosh explains how he and his team are preparing to drive change as students and faculty prepare to return to class.

Host Katelyn Ilkani talks with Tom Dugas, Assistant Vice President and Chief Information Security Officer at Duquesne University, about securing identities. Dugas explains why identity and access management is critical to higher education. He describes the process of building a solid IAM program and choosing a dependable solution. Dugas also discusses how COVID-19 has affected strategies and how IAM may change in the future.

Host Katelyn Ilkani talks with Helen Patton, Associate Vice President and Chief Information Security Officer at The Ohio State University. Patton explains the security challenges Ohio State has faced with staff working remotely. She shares thoughts on the importance of the partnership between security and technology teams within an institution. Hear suggestions for success in smaller security teams, and learn how the current situation may lead to changes in security regulations.

Ellina Chernobilsky, Caldwell University’s Associate Vice President for Academic Affairs, talks about COVID-19’s impact on campus. Classes, services, and decision-making are all online, and the virtual environment presents a “tremendous learning curve” for everyone. Chernobilsky explains how developing new, creative methods to support leadership, faculty, and students “may pave the way to a new normal”: adaptations for grading, instructional design for coming academic terms, and virtual meetings among campus leaders.

Tambellini’s Dave Kieffer discusses higher education’s dependency on technology and how past crises and contingency planning for other situations have prepared institutions for meeting the challenges presented by closures due to COVID-19. Kieffer highlights the strengths technology brings to communication during these times, as well as the frustrations employees feel. As staff become accustomed to the new normal, institutions are planning for the next phase of offsite work.

Tambellini’s Raechelle Clemmons discusses measures higher education institutions should take to prepare for consequences of the novel coronavirus. This podcast focuses on disaster recovery and business continuity and the unique situations in which institutions may find themselves. Colleges and universities may be faced with the need to close, requiring IT departments to adapt the learning environment, accommodate a remote workforce, and address implications for a residential campus.

West Virginia University’s CISO Alex Jalso shares thoughts on information security and identity management in higher education. Tambellini’s Katelyn Ilkani asks Jalso about his security philosophy and the steps he takes to keep WVU’s systems safe. Jalso describes the process of establishing a new identity and access management (IAM) system and shares lessons learned. Learn about WVU’s future IT plans, which include, among other things, a comprehensive cybersecurity assessment.

The Tambellini Group’s President and CEO Vicki Tambellini talks about unforeseen higher education trends in 2019, predictions that came true, and what surprised her in 2019. She also makes predictions for higher education technology in 2020.

The University of Maryland, Eastern Shore, like many other institutions, has seen a decline in enrollment and a rise in competition. Less state funding exacerbates the challenge. In this Top of Mind Podcast episode, hear CIO Jerry Waldron explain how he is challenging past policies and getting back to basics.

Arizona State University’s human resources department has developed a strategy and adopted tools to attract and retain top talent at one of the largest public universities in the United States. ASU offers employees leadership and workforce development programs and tuition reduction. Additionally, HR recruiters highlight ASU’s innovation and influence and its universal learning program for applicants to complete their education while working.

By combining career services and advancement, Northampton Community College has created a community of student, alumni, and employers that better facilitates engagement, relationship building, and outreach. Modeling itself after the four-year model, hear from Northampton’s Sharon Beales, Vice President of Institutional Advancement, and Dr. Deb Noble Burak, Associate Vice President and CIO, as they discuss implementation, staffing impacts, and technologies like Razor’s Edge, Handshake, Hubspot, Graduway, and LiveAlumni. They offer advice for other two-year institutions thinking about rolling out this model, including the importance of career support and systems for community college students.

It’s true that graduating from a university or college is an undeniable accomplishment. But, Oral Roberts University (ORU) has a longer-term vision and plants the seed for success to reach beyond commencement day through its student success program. While working with many stakeholders, ORU’s Dr. Kathaleen Reid-Martinez, Provost, and Mike Mathews, Vice President of Technology and Innovation, are integral to an ecosystem blending technology and innovation to benefit students through their learning journey. They believe it is a reflection of the institution’s motto Whole Person Education and their promotion of balance in body, mind, and spirit. You will be fascinated to hear that every ORU student has a Fitbit that provides the school data through their heartbeats. Find out what other advances this award-winning institution has on their radar.

If you happen to be a parent, do you have a screenager or know one? If so, how are you communicating with them and is it effective? Sheenah Hartigan deals with this generation of student (a.k.a. Gen Z or iGeneration) all day long every day at Ocean County College. Students are changing as is technology. After implementing a process to map out student processes, inefficiencies and opportunities, the Director of Enrollment Services came up with a modality to reach them quickly and efficiently. It utilizes AI—you guessed it, a chatbot. His name is Reggie. Hear about him and the vendor the college partnered with that brought this virtual assistant to life.

Smith College is in the early stages of a multi-year plan to transform its overall technology. Collaboration is more critical than ever in its changing IT environment, according to Samantha Earp, Vice President for IT and CIO. Earp is also the 2019 Tambellini CIO Award winner. This podcast is a great opportunity to hear her words of wisdom as a CIO and understand her perspective on collaboration. She believes at its core is listening and then taking an institutional stance—how to support the institution’s missions and goals both strategically and operationally.

If you’re busy trying to keep your old legacy system going and are in a perpetual state of adapting to meet your campus’s needs, you’re not alone. Colby College realized two years ago that things had to change. CIO Cindy Mitchell faced it head on. Her strategic plan includes “the things that eat our lunch” as her first course of business. Also, get Mitchell’s insight on changing IT roles, her view of data governance, and her gratitude to those propelling the project towards success.

Simon Blackwell didn’t have a long-standing career in academia before he became Chief Transformation Officer of Mount Saint Mary’s University. His background included ecommerce banking, aerospace, and Wall Street. The institution brought him on initially as a consultant, saw promise, and the rest is history. Whether small or large innovative projects, his approach is to first create a framework to instill a common understanding of the transformation, enlist a committee of manageable size with fresh thinkers, then find the intersection of what they’re good at and passionate about. Blackwell provides many examples with detail in this Top of Mind podcast.

There are studies about how humans tend to resist change and their various reasons why. It’s prevalent, but not much comfort to any higher education executive whose mission is to make enhancements for the good of the institution, which undoubtedly require change. Jim La Creta of Brandeis University found himself within that very delicate balance. Hear how he wrestled with a complex core system implementation and its ongoing change management needs. On the flip side, see how he easily won support by making small, but meaningful changes. In this Top of Mind Podcast also discover the following.