Business Performance Podcast

In today’ uncertain world of the pandemic, business as usual has a new meaning. Many people are now taking the opportunity to launch their consulting careers as their business has turned into just “another job.” Working remotely as a consultant creates more freedom, but brings more challenges, resulting in people getting exhausted from trying to navigate sales and marketing in order to generate a sustainable income, especially now since the majority of interactions are virtual. In this episode growth specialist Jessica Yarbrough talks about her success in help entrepreneurs overcome these challenges, as well as how her business has evolved to cope with the pandemic.Jessica Yarbrough has quickly developed a reputation of being one of the best business strategists and marketing and sales consultants for entrepreneurs who want to sell high value products and services. Her background is in international business and she has built multiple companies. She travels the world teaching and inspiring entrepreneurs and helping them grow their influence and make the income and impact they desire.How to reach and stay connected with Jessica Yarbrough:LinkedIn: Jessica YarbroughWeb Site: https://jessicayarbrough.com/Case Study: https://jessicayarbrough.clickfunnels.com/casestudyFacebook: https://www.facebook.com/JessicaYarbroughConsultantYouTube: https://www.youtube.com/channel/UCNyoWO_PHyyuJMZ2-XvpxGA About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

One of the biggest challenges faced by local businesses is successfully marketing their products and services while simultaneously growing their business. This push-and-pull effect is essential to creating visibility, customer engagement, and accessibility, but requires RIGHT industry expertise. Thanks to digital marketing, today’s business moves forward in leaps and bounds. For many local business owners, keeping up with the challenges of staying visible and accessible can force them to rethink their marketing strategies. This often presents an obstacle that can leave them behind. In this episode, one of Yahoo’s Top 12 2020 Entrepreneurs to Watch Ryan Mason talks about his journey to success and how he learned these effective strategies by the age of 26.Ryan Mason is the Founder & CEO of Luxe Brand, Americas leading luxury shoelace provider, featured on Good Morning America, NFL Network, Foot Locker stores, and over 30 athletes and celebrities; and BizBuzz, providing integrated marketing automation software and services for over 250 small and medium-sized businesses.How to reach and stay connected with Ryan Mason:LinkedIn: Ryan MasonWeb Site: https://ryandmason.com Web Site: https://luxe-brand.comWeb Site: https://bizbuzzdigital.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Where does the time go? Do you find yourself wondering about this more and more? Especially in these pandemic days? Do you wish that there was a way to get some of that time back and be more productive? The problem is that everyone is thinking about productivity all wrong. Over the years we’ve been led to think that we have to get better at managing our time, but to live the lives we really want to live, what we actually need to do better is managing our attention. In this episode international speaker, consultant, training, and author Maura Nevel Thomas talks about her journey to gain work-life balance and manage attention. Maura Nevel Thomas is dedicated to helping busy people discover attention management as the new path to productivity. Maura has a passion for productivity, and she has had the pleasure of helping individuals and teams at companies of all sizes achieve significant results and live a life of choice for over two decades. How to reach and stay connected with Maura Nevel Thomas:LinkedIn: Maura Nevel ThomasWeb Site: https://maurathomas.com/Web Site: https://maurathomas.com/attention-management-assessment/ About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

By now most everyone has been in at least one Zoom meeting, if not on a daily basis. And you’ve most likely noticed things that people do when on camera that detract from the meeting, from looking up someone’s nose to background photo bombs. There are some very simple things you can do that will make you appear more professional and engaging from putting your laptop on a stack of books so you are looking straight at the camera to smiling and taking to the camera instead of the person you see on the screen. In this episode Kim and Mike Barnes talk about how they went from being TV news and sports reporters to onscreen coaches. Kim Barnes was a news anchor and reporter in Austin for 15 years and then formed Barnes Team Media specializing in On Camera Training, Media Training, and-Presentation Training. Mike Barnes was a sportscaster in Austin for nearly 30 years and then joined his wife at Barnes Team Media where he serves as a communications consultant, motivational speaker, and a media advisor How to reach and stay connected with Kim and Mike:LinkedIn: KIm BarnesLinkedin: Mike BarnesEmail: kim@barnesteammedia.comEmail: mike@barnesteammedia.comWeb Site: https://barnesteammedia.com/ About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Do you ever find yourself, especially in today’s remote work environment, attending meetings lasting an hour or more and then feeling like you accomplished today was sitting in meetings? If you are like most people, you don’t have a great relationship with meetings, and using the word itself can fill you with resistance and a predetermined notion of what to expect. When we bring people together just to give status updates, no work gets done in the meeting; it’s not a productive meeting at all. Don’t you wish there was a way to make your meetings more productive? In this episode Douglas Ferguson discusses unleashing your meeting potential. Douglas is an entrepreneur and human-centered technologist with over 20 years of experience. He is president of Voltage Control, an Austin-based workshop agency that specializes in Design Sprints and innovation workshops. How to reach and stay connected with Douglas:LinkedIn: Douglas FergusonWeb Site: https://voltagecontrol.com/Blog: https://voltagecontrol.com/blog/author/douglas-ferguson/ About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Have you ever thought of starting your own business? Maybe you already have a business — but you are stuck at a certain level and do not know how to grow it. Or maybe your growth has been hindered by the global pandemic. The economic fallout from the global pandemic has been unprecedented. Unfortunately, this is just the beginning. If history teaches us anything — this is an event that will change the world at a fundamental level. We are just at the beginning of this cycle. The whole saga may last for about 2–3 years and the recovery and reconstruction of the world may take up to a decade. In this episode C-Suite Mentor/Advisor Manuj Aggarwal talks about how he learned to cultivate meaningful relationships, moving from an income of $2/day to the boardrooms of Fortune 500 companies and how these lessons can help recover from the pandemic.Over the last 30 years, Manuj has worked with startups and Fortune 500 companies like Microsoft, Pearson, and IBM. He also is the host of the entrepreneurial podcast “Bootstrapping Your Dreams.”How to reach and stay connected with Manuj:LinkedIn: Manuj AggarwalEmail: manuj.aggarwal@gmail.comWeb Site: https://tetranoodle.com/About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

In the fight against the COVID-19, social distancing has proven to be a very effective measure to slow down the spread of the disease. While millions of people are staying at home to help flatten the curve, many people still have to go to work every day to make sure their basic needs are met.To help ensure proper social distancing protocols are followed in the workplace or any public place, Swedish civil engineering firm AFRY has developed an AI-enabled social distancing detection tool Flowity that can detect if people are keeping a safe distance from each other by analyzing real-time video streams from the camera in a GDPR safe way! In this episode AFRY’s Prajit Datta talks about artificial intelligence, social distancing, and quality concerns.Prajit is an AI research scientist, Blockchain evangelist, a TEDx speaker, and author with the vision to develop intelligent systems using principles of artificial intelligence, which will change the way we look at the world.How to reach and stay connected with Prajit:LinkedIn: Prajit DattaEmail: prajitdatta9@gmail.comWeb Site: https://www.prajitdatta.comAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Digital and social media marketing has grown to be a very sophisticated skill that many companies have not mastered. It has turned marketing on its head with the vast amount of available data that can now be consumed and analyzed. In this episode Apogee Results founder William Leake talks about these issues, his passion for digital demand generation, and the impact of COVID-19 on marketing.William is a recovering former McKinsey and Company consultant who started online-focused, direct- and metrics-oriented marketing services firms, growing them successfully since that time, to where his current venture, Apogee Results is now the most respected digital demand generation, search engine marketing (SEM) and search engine optimization (SEO) firm in Austin, TX.My favorite quotes from William:“Know your customer and where they are”“The software code needed to get to a minimum viable product is far less risky today”“The most important piece is how are you going to scale”How to reach and stay connected with William:LinkedIn: William LeakeEmail: leake@apogeeresults.comWeb Site: www.apogeeresults.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Because companies across all industries have been thrust into digital customer connections, it is imperative to leverage these customer touch points proactively and achieve sustainable digital customer conversion. And the key to making the conversion is operations excellence. In this episode Global Chief Strategy & Transformation Officer and Consultant Lisa Wardlaw talks about her passion for excellence.Lisa is an executive global leader focused on creating new, sustainable revenue streams that fuel competitive positioning by helping reinvent business strategy, leveraging technology, and abstract thinking. Lisa will be presenting at the Business Transformation and Operations Excellence Summit (BTOES) 2020 in November on the Women in Operational Excellence Leadership panel.“We believe a passion for excellence also carries a price, and we state it simply: the adventure of excellence is not for the faint of heart.” Tom Peters and Nancy Austin A Passion for Excellence: The Leadership Difference 1986My favorite quotes from Lisa:“Business processes should spark joy.”“You have to immerse yourself in the technology and speak their language.”“Build a big audacious business vision and understand it to make it digestible.”“Be ready to pivot.”How to reach and stay connected with Scott:LinkedIn: Lisa WardlawEmail: lisa.wardlaw@gmail.comSupport the show (https://ppqc.net)

The COVID-19 pandemic has disrupted business to a great degree. Conferences, speaking engagements, and symposia have been cancelled right and left, causing professional speakers to innovate and pivot in order to survive, much like start up entrepreneurs. In this episode Scott Carley, the Change Energizer, talks about the actions he has taken to continue energizing his clients, overcoming his fears of speaking to a camera and a virtual audience, and finding success.Scott is a former pastor with a passion for public speaking and energizing stalled leaders to focus and take action on their goals and priorities. Scott is also the Austin Chapter President of the National Speakers Association.My favorite quotes from Scott:“The brain thinks in categories”“It is important to have a courageous conversation”“Almost any action is better than no action”“When things go wrong, as they sometimes will, When the road you’re trudging seems all uphill, When the funds are low and the debts are high, And you want to smile, but you have to sigh, When care is pressing you down a bit, Rest, if you must, but don’t you quit.” – John Greenleaf Whittier How to reach and stay connected with Scott:LinkedIn: Scott Carley Web Site: http://changeenergizer.com/Email: scott@ScottCarley.comAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

How many different loyalty programs do you belong to? Have you ever wished that you could easily combine your rewards to purchase an item? Well, startup company Bakkt is launching an app this fall that will help you do just that by unlocking the value of your digital assets. In this episode Ravi Venkatesan, Head of Innovation at Bakkt talks about digital innovation, the business impacts and challenges from COVID-19, and how Bakkt is moving forward.Ravi is a product and technology leader specializing in driving business and technology alignment. He has 20 years of experience in consulting, technology and telecommunications, including 6+ years with Accenture deploying large-scale Enterprise systems for Fortune 100 clients, 4 years with Cbeyond deploying technology to power Cloud and Communications products for SMBs, and 5 years with Bridge2 Solutions developing industry leading Loyalty SaaS products. My favorite quotes from Ravi:“Disruption is always a threat”“With COVID-19 we have started holding virtual hackathons using three groups: hipsters, hackers, and hustlers”“COVID-19 is forcing us to invent and innovate”“I am a big fan of simplifying as much as possible, articulating, and educating” How to reach and stay connected with Carrie:LinkedIn: Ravi Venkatesan Web Site: https://www.bakkt.com/Email: ravi.venkatesan@gmail.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

With all the shutdowns and unknowns surrounding COVID-19 swirling around us, it can easily feel overwhelming, frustrating, and stressful. Or in Carrie Vanston’s vocabulary, a proverbial alligator pit just waiting for us to fall into. In this episode Carrie talks about her eight tips to help you stay out of the alligator pit of fear and stress, and move on to an energized, growth mindset.Carrie is a motivational business coach with a long career helping organizations and people deal with too many demands and frustrations. Her popular “Energize Your MIndset Programs” help individuals and teams move on from the “pit” of fixed mindset to one of an energized growth mindset increasing engagement, productivity, and sustainability.My favorite quotes from Carrie:“We get stuck in compromise and if we can get by the compromise, we can achieve a win-win situation.”“People want three things. They want to be cared about. They want to know that what they are doing is important. They want to have some way of measuring it.”“There is always a win-win solution.”How to reach and stay connected with Carrie:LinkedIn: Carrie Vanston Web Site: https://www.carrievanston.com/Email: carrie@carrievanston.comFacebook; https://www.facebook.com/carrie.vanston Twitter: https://twitter.com/CarrieVanston Telephone; (512) 740-9089About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Necessity is the mother of invention has never been more true than for Kindred Bravely’s founder and CEO Deanne Akerson. Five years ago when her children were very young, Deanne was searching for some comfortable nursing pajamas that she just could not find. After fruitlessly searching she decided that I can go into the maternity apparel business and make comfortable clothes that mothers really want. So Deanne and her husband formed Kindred Bravely and they have been so successful that made it to position #20 on the 2019 Inc. 5000 list. In this episode Deanne Akerson talks about the challenges of starting and growing a new business, especially in today’s world of COVID-19.A former high school math teacher, Deanne is now a successful entrepreneur with a customer focus. They knew that they were not in control of their supply and pivot to start making PPE for front line workers. But they did realize that they had inventory that front line moms could use. So Kindred Bravely gave away thousands of free nursing and pumping bras to front line doctors and nurses to help ease the stress of working during these difficult days.My favorite quotes from Deanne:“If you have a successful product, other people are going to be watching and copying it”“If your business is about a product, then you are going to be sadly disappointed.”“Business is about falling in love with your customer over and over again, and meeting their needs.”“Quality means the garment exceeds the customer’s needs for the price point they purchased at.” How to reach and stay connected with Deanne:LinkedIn: Kindred Bravely Web Site: https://www.kindredbravely.com/Email: hello@kindredbravely.com and ask for Deanne Facebook; https://www.facebook.com/kindredbravely Twitter: https://twitter.com/KindredBravely About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Have you ever wondered how on-line advertisers target specific ads for you? Have you ever wondered how a web site can drive an audience to a specific product or service? If so, then take a few minutes and listen to Kurt Donnell, CEO of Freestar as he talks about how Freestar has disrupted the on-line advertising business and become the fastest growing company in the US in 2019, according to Inc.Kurt Donnell is passionate about building things, solving problems and closing deals with smart people who appreciate a good laugh. He has had the opportunity to lead teams for both private and public companies in a number of different areas, including business/corporate development, legal and digital audience growth. Kurt is an attorney by training who now spends most of his time on the business side focused on driving growth and operational excellence.My favorite quotes from Kurt:“We only win when our customers win.”“Aways make sure you have the right people in the right place.”“One of my COVID-19 takeaways is the crazy way you can now connect with people.”“If you take care of your customers and you take care of your employees, everything else falls into place.”“Once you’ve had a beer with someone, it is hard to be mad at them."How to reach and stay connected with Brad:Email: kurt.donnell@freestar.comLinkedIn: https://www.linkedin.com/in/kurtdonnell/ LinkedIn: https://www.linkedin.com/company/freestar/Web Site: https://freestar.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

COVID-19 has disrupted life and business in so many different and terrible ways. A critical element is the impacts on the supply chain. Raw materials and finished goods are now stuck in limbo, waiting to complete their journey. And an interesting aspect of the supply chain is that companies will sell out of their raw materials before the supply chain will be able to restart. In this episode SwanLeap CEO Brad Hollister talks about transforming the supply chain, especially in the “new normal.” Brad Hoillister is the CEO of #1 fastest growing company in 2018 according to Inc. SwanLeap delivered an unprecedented 75,660.8% revenue growth over three years catapulting SwanLeap to the number one spot for 2018. SwanLeap has entered the ring with what Deloitte has identified as NextGen technology. Through SwanLeap’s rapidly deployed, custom implementation of NextGen TMS and auditing services, SwanLeap is using AI and machine learning to automate many of the manual roles in a company’s supply chain. These efforts are eliminating errors, increasing efficiencies, and improving customer relationships for businesses across the country.My favorite quotes from Brad:“We transform the way people ship and make decisions”“We provide better visibility, speed, and control and nothing else matters in our space at all”“eCommerce is exploding because of COVID-19”“You have to be able to plan for things you didn’t plan for, and that is not how supply chain works”“A lot of companies won’t be able to keep up with the changing needs of the customer” How to reach and stay connected with Brad:Email: bhollister@swanleap.comLinkedIn: Brad HollisterWeb Site: swanleap.comTwitter: https://twitter.com/theswanleap/ About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Restarting businesses post-COVID-19 is going to take a lot of thought and patience. Business leaders will have to make very difficult and intentional decisions, and not scramble to come back on line. Leaders are not necessarily managers and managers are not necessarily leaders. In this episode executive leadership coach Monte Wyatt discusses his approach to helping business owners and leaders adjust to the new normal.Monte Wyatt is the best-selling author of Pulling Profits Out of a Hat, a Hall of Fame Executive Coach, and business growth expert.My favorite quotes from Monte:“We have to be very intentional on where we want to go.”“Quality is what you want the customer to understand about you.”“Everything we do, say, and drive sends a message.”“It is a never-ending process to develop culture.”“True communication is the response you get.”“Lead people and manage process.” How to reach and stay connected with Monte:Email: monte@addzerosnow.com LinkedIn: Monte WyattWeb Site: addzerosnow.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

COVID-19 is the biggest disruption to life as we know it for entire world. With nearly every school system shut down, an area with major disruption is education. Teachers who are used to teaching their students in a classroom are now faced with coming up with new ways of teaching young children remotely. And parents will have to step up and take a more active role in their children’s education. In this episode Yocheved Belsky discusses the pros and cons of remote teaching, especially for special needs children.Yocheved is an executive planning and management consultant who works with schools, non-profits, entrepreneurs, and businesses that support education.My favorite quotes from Yocheved:“Another side effect of the coronavirus is that parents will hopefully be more involved with their children’s education.”“It is important to know how to read and interpret the data.”“Teaching to the test is a mindset.”“In education, we can’t control the outputs. We can only control the inputs/environment.”How to reach and stay connected with Yocheved:Email: y@clearsquaregroup.com LinkedIn: Yocheved BelskyWeb Site: Clear Square Group About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

From its humble beginnings in 1994, Amazon grew to disrupt and dominate online shopping. Much of its success has come from its ability to rapidly deliver consumer products through it’s automated distribution centers. However, small retailers can only access Amazon’s services by selling through Amazon. Enter Project Verte who provides state of the art supply chain and distribution services to the small retailer via a proprietary blockchain supporting a brand-centric marketplace, fulfillment services, and operations software to grow businesses and build a community based on "Satisfillment". In this episode, Chief Product Officer and Founding Member Padmanabhan (Padhu) Raman talks about full circle eCommerce, inventory process quality, and supply chain automation.Padhu is a supply chain product specialist, technologist, and logistics professional with years of experience in strategy and expertise in enhancing revenue, optimizing cost, and increasing profitability.My favorite quotes from Padhu:“For us, quality is primarily customer satisfaction.”“Automation and robotics help with doing the job, but they don’t complete the job.”“Not every process can be automated.”“Hard work and teamwork will always help you succeed.”“We are like a 4th or 5th generation Amazon.” How to reach and stay connected with Padhu:Email: praman@projectverte.com LinkedIn: Padhu RamanTwitter: https://twitter.com/PadhuRamanGAWeb Site: ProjectVerte.com Blog: https://medium.com/dad-supply-chain Recent LinkedIn Posts:https://www.linkedin.com/pulse/arm-flexible-fulfillment-robotics-padmanabhan-raman https://www.linkedin.com/pulse/blockchain-transforms-supply-chain-padmanabhan-raman https://www.linkedin.com/pulse/embrace-full-circle-ecommerce-padmanabhan-raman https://www.linkedin.com/pulse/supply-chain-automation-robotics-paradigm-shift-padmanabhan-raman https://www.linkedin.com/pulse/embrace-trust-metrics-secret-ecommerce-success-disruption-raman About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.net Support the show (https://ppqc.net)

One of the fastest growing artificial intelligence industry segments is Robotic Process Automation (RPA). RPAs are little applications or bots that automate mundane tasks and activities, freeing people up to address more interesting tasks. One company that is graduating from being a startup is UiPath, who makes robots so people don’t have to be robots. In this episode we meet Axel Schneider of UiPath who talks about automation, RPAs, and helping companies overcome the fears of automation.Axel is a private pilot, option trader, automator, gadget lover, and the Customer Success Director at UiPath. His love of automation and computers dates back to his purchase of a Commodore 64. My favorite quotes from Axel:“The majority of RPA tasks are drag and drop.”“Citizen development is a big thing with RPAs.”“You need to look very carefully for the use cases you automate.”How to reach and stay connected with Axel:LinkedIn: Axel SchneiderTwitter: https://twitter.com/axelinmelbourneWeb Site: https://www.uipath.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Delivering software QA and testing services requires a lot of process discipline, as well as being an entrepreneur starting a new consultancy company. The quality of the delivered services is directly related to the quality of the processes used for delivering the services. In this episode, Fritz Frtizius talks about software testing automation, misconceptions, and pitfalls and what is he has done to overcome these challenges.Fritz has a long career as a tester/software QA with various companies. Five years ago he formed Arch DevOps and has been creating automation solutions for software companies, including anything within the DevOps spectrum (continuous testing, test automation, continuous integration, delivery, etc.) for any size company, any sector ever since.My favorite quotes from Fritz:“Everyone has a maker’s mindset.”“The Happiness Chain is the chief quality metric.”“People know what good software is.”“Success is quiet and failure is loud.”“Building trust comes with communication.”How to reach and stay connected with Fritz:LinkedIn: Michael "Frtiz" FritziusEmail: fritz@archdevops.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.net Support the show (https://ppqc.net)

Disruption and automation affects every business today. Cultural resistance is the biggest obstacle to overcome as many people fear losing their jobs to automation as companies try to become better, faster, and cheaper while pursuing improved customer satisfaction. In this episode, Bälaji Ramanujam talks about overcoming these challenges and building customer satisfaction based on data.Bälaji Ramanujam has a proven track record of positively impacting EBITDA and customer growth by rapidly building high performing, results oriented teams and solutions with an emphasis on engineering, product delivery, and governance for real world, large scale solutions. My favorite quotes from Bälaji Ramanujam:“Some times you have to do negative testing and shut the system down.”“Quality is the right place, the right price, the right time.”“There is not a single business that is not being disrupted by technology.”“Being complacent is the worst thing that can happen today.”How to reach and stay connected with Bälaji Ramanujam:LinkedIn: Balaji RamanujamAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.net Support the show (https://ppqc.net)

The traditional marketing funnel uses A/B testing and can be quite time consuming to zero in on the best marketing strategy. Today the landscape of traditional marketing techniques is rapidly changing with the use of AI and autonomous cross channel marketing. In this episode, Jim Calhoun/CEO of Nectar9 talks about how they are building a world in which marketing automation is truly left to the machines.Jim Calhoun is a seasoned Silicon Valley executive with a track record of success developing software, teams, and businesses. His early work included the development of enterprise content management software at NetObjects, Inc. Then as the chief executive of PopularMedia, Inc., Calhoun and his team developed enterprise marketing software that analyzed social connections to make predictions about consumer behavior. Backed by Sequoia Capital and Steamboat VC (Disney), the company was later acquired StrongView Systems in 2009 to extend that company's product portfolio into the then-emerging social media sector.My favorite quotes from Jim Calhoun:“The comfort level of customers taking on AI is interesting to watch.”“It takes a while for advanced customers to say OK, we are going to turn all of this stuff over to AI.”“AI takes the drudgery out of working with spreadsheets.”“You can’t step in the same river twice.?”“The cost of experimentation with AI and ML is very low.”How to reach and stay connected with Jim Calhoun:LinkedIn: Jim CalhounWeb Site: nectar9.comEmail: jim@nectar9.comAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Lean. Agile. DevOps. These terms and concepts are quite the vogue with software development today, and were meant to address the shortcomings of waterfall development and ill-defined requirements. Yet people implement these concepts to varying degrees, claiming they are agile, and the quality problems of yesterday still exist. In this episode Michael Nir of Sapir Consulting talks about agile, retrospectives, and quality in software development teams.Michael Nir is an executive agile Lean DevOps expert known for his passion, creativity and innovation. His Masters in Engineering and training in Gestalt balance his technical know-how with emotional intelligence. Michael is the author of ten books on influence, consumer experience, and Lean Agile project management.My favorite quotes from Michael Nir:Michael loves this quote from Seth Godin: “All software is held together with patches, shortcuts and cruft. (Many old houses are as well). Don’t be surprised. Expect it. At some point, you’ll need to take a deep breath and pay a bunch of money to start fresh. And then, the very next day, there will be paper clips and string accumulating again. That’s how it works. And it’s a miracle that it works at all.”“Scrum and KanBan are the starting points for a conversation. They make things more visible. Then the question is, what do you do with this visibility?”“Tickets are what you get from a cop. You don’t manage tickets.”“Process changes fail because there is no team buy-in.”“Entropy wins”How to reach and stay connected with Michael Nir:LinkedIn: Michael NirWeb Site: michaelnir.comEmail: michael@michaelnir.comAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Entrepreneur Eric Ries co-founded and served as CTO of IMVU. The lessons he learned at IMVU became the basis for The Lean Startup. Eight years later IMVU continues to grow and move up the hockey stick, today using AI and experiments to grow their customer base through the efforts of their VP Growth, Lomit Patel. Lomit's first book, Lean AI part of Eric Ries' The Lean Startup series, will be published in March 2020. In this episode Lomit talks about quality, vanity metrics, growing market share, etc. through the use of Lean AI.Lomit Patel is the Vice President of Growth at IMVU, responsible for user acquisition, retention and monetization. Prior to IMVU, Lomit managed growth at early stage startups including Roku (IPO), TrustedID (acquired by Equifax), Texture (acquired by Apple) and EarthLink. Lomit is a public speaker, author, advisor, and recognized as a Mobile Hero by Liftoff.My favorite quotes from Lomit Patel:“The best way to build trust with your users is to always give them value.”“Trust is a currency to keep that user around.”“The more experiments that you run, the smarter you get.”“Advocates can become your biggest evangelists.”How to reach and stay connected with Lomit Patel:LinkedIn: Lomit PatelBlog: LomitPatel.comWeb Site: Lean AI About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

There are many different moving parts when it comes to healthcare: patients, providers, payers, insurance companies, etc. And when you try to connect the patient to the provider to the payer, things can get bogged down due to different forms, formats, information, data, etc. Bridging these gaps can be quite a challenge, especially when it comes to quality and human interactions. In this episode Colin Mulholland talks about how he is introducing cultural change into Change Healthcare by co-creating, coaching, and counseling executive leaders, transformation teams, and internal strategic partners to deliver value while building a culture of adaptability through change.Colin Mulholland has spent the last 5+ years of his career seeking to provide value through organizational change within technology, operations and education environments for start-ups to Fortune 100 companies. He is passionately exploring and discovering the intersections of customer experience, culture, co-creation, agile delivery and data analytics to challenge the status quo, deliver value and provide purpose at work.My favorite quotes from Colin Mulholland:“Use what works and forget everything else.”“We are innately relational”“The only way for knowledge transfer to work is that folks need to trust you.”“My life mission is bigger than my workplace.”“People don’t reject plans they help create.”How to reach and stay connected with Colin Mulholland:LinkedIn: Colin MulhollandAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Disruption and innovation are today’s business models. No industry sector is immune. A case in point is Field Agent and how they are changing the way that the world collects business information. Field Agent uses crowdsourcing to gain access to their client's shoppers who then utilize the latest in smart phone technology to deliver near real time access to business information. Field Agent provides better coverage in less time and in a more cost-effective solution than current providers of research, retail auditing, data collection and mystery shopping services. In this episode Rick West talks about the importance of collecting high quality data and providing meaningful analytics to their clients.Rick West is the husband of one, father of three, Grandaddy of two, and a friend to many. He is an experienced CEO and co-founder of multiple start-ups with emphasis in technology, innovation and CPG. As a leader in the Retail Industry for seventeen years in the United States, Hong Kong and Thailand he has been an Entrepreneur for over sixteen years in the U.S. and currently serves as a speaker and mentor within the business community and research industry.My favorite quotes from Rick West:“We keep honest people honest”“Don’t overthink the instructions”“Recall, at best, is bad”“Let your yes be yes and your no be no. There is no maybe. Maybes are terrible.”How to reach and stay connected with Rick West:LinkedIn: Rick WestWeb Site: Field AgentEmail: Rick.West@fieldagent.netAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

What has been your experience with searching for a job or changing your career? Are you one of the million people applying for the same job posted on the different Job Sites? Are you looking for a better way to meet your goals? Meet Kyle Gantos, who after receiving his MBA, was frustrated with all the competition for the same small set of jobs. Over the past seven years Kyle has honed his coaching and training method to help his clients overcome their fears and meet their gig. In this episode Kyle Gantos discusses his journey, challenges, fears, and successes with helping people achieve their dreams.Kyle Gantos is the founder of meetyourgig.com, a coaching and training service company that helps people develop elite professional marketing skills to thrive in an ultra-competitive workforce and transform their evolving career ambitions into target opportunities.My favorite quotes from Kyle Gantos:“Quit trying to optimize your solution. Get traffic instead”“I found a problem so compelling to me that I went out to solve it without anyone paying me to do it.”“I hate those LinkedIn marketing messages that start: I came across your profile …”How to reach and stay connected with Kyle Gantos:LinkedIn: Kyle GantosWeb Site: MeetYourGigAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

How do you disrupt an established industry and/or market? By thinking outside of the box and using state of the art technology to circumvent the high-pressure sales environment in brick and mortar jewelry stores. The biggest challenge to overcomes is FOBRO, fear of buying rings online. Entrepreneur Anubh Shah leveraged his financial background, family history in the diamond business, and 3D printing technology to bring custom engagement ring design to the masses by delivering 3D printed prototypes that look and feel like the actual ring to the customer with an unparalleled unboxing experience that meets and exceeds all expectations. In this episode we meet Anubh Shah where he explains how he has disrupted the engagement ring business.Anubh Shah is the founder of With Clarity, an online, direct to consumer home try-on engagement ring company. With Clarity is #18 on the 2019 INC. 5000 list, #4 of the top consumer product companies, and #3 of the top New York companies. And they have experienced an impressive 9,179% growth over the past three years!My favorite quotes from Anubh Shah:“Experience never trumps research.”“We want the luxury ring buying experience to available to the masses.”How to reach Anubh Shah:LinkedIn: Anubh ShahWeb Site: With ClarityEmail: anubh.shah@withclarity.com Email: service@withclarity.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

One of the issues facing healthcare and hospitals today is the paucity of time for clinicians and physicians to focus on the needs of the patient, rather than getting caught up with all of the new technology. Thomas Jefferson University and Jefferson Health’s Chief Digital Officer and Executive Vice President for Technology Innovation and Consumer Experience Neil Gomes is leading the effort to bring innovation to healthcare, thereby providing more time for focusing on the quality of care and life for patients.Neil has lead a $5.2 billion organization and associated industries to transform digitally by designing, developing, and implementing consumer-oriented, value-driven digital and real-world solutions that precipitate growth, develop competitive advantage, and define the future.My favorite quotes from Neil Gomes:“If you ever feel lonely at home, just watch an episode of Criminal Minds and you’ll feel like everyone is trying to break into your home and you won’t feel lonely anymore.”“An idea is a belief that the mind possesses. A belief is an idea that possesses the mind.”How to reach Neil Gomes:LinkedIn: Neil GomesTwitter: NeilGomesWeb Site: Neil GomesEmail: neilgomes@mac.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

I am sure that you have sometime in your life you have been frustrated by the bill you receive from a hospital stay. Incorrect billing, incorrect application of your medical insurance, delayed billing etc. Wouldn’t it be great if there was a solution to reduce these errors, speed up the process, and be of benefit to both the patients and the hospitals? Now there is with Avelead. In this episode we meet Avelead’s Founder Jawad Shaikh and discover how he and Avelead have successfully addressed these challenges. Avelead rose from #449 on the 2018 Inc 5000 List to #228 in 2019. They are #4 of all IT development companies, #12 in the Top Atlanta companies, and #12 in the top Georgia companies. Jawad is the Executive Director at Avelead where he focusses on managing growth and strategy for Avelead’s mission of automating the revenue cycle in healthcare. He is also a Board Member for the American University School of Medicine Aruba (AUSOMA). My favorite Quote from Jawad Shaikh:“My focus is on leadership, technology, and results” How to reach Jawad Shaikh:LinkedIn: Jawad ShaikhTwitter: jwshaikhWeb Site: Avelead About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.net Support the show (https://ppqc.net)

Automobile dealerships have some unique issues when it comes to operations and marketing. The consumer has always dreaded going to the dealer because of the high-pressure experience. Innovation and disruption has come to auto sales with businesses like Car Max and Carvana. So traditional dealerships have to adjust and rethink their marketing strategies and service offerings. In this episode Jason Harris of Strategy with Jason talks about his journey and mission to add value to dealerships through education.Jason Harris has over 18 years of experience in sales, online marketing and operations. He has always had a strong passion for the automotive industry and has held positions such as Marketing Manager, Business Development Manager, General Manager, Operations Manager, and Dealer Principal. Jason specializes in pro-active marketing strategies and implementation of processes that directly affect sales and service. How to reach Jason Harris:LinkedIn: Jason HarrisYouTube: Strategy with JasonFacebook: Strategy with JasonInstagram: Strategy with JasonTwitter: StratWJasonWeb Site: strategywithjason.comWeb Site: digitaldealershipsolutions.ca About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Have you ever wondered how small companies are able to introduce innovation to NASA? It is an uphill battle even with NASA being on the cutting edge of technology. Innovative technologies such as virtual reality, augmented reality, mixed reality, and holoportation are being used to train, troubleshoot, and communicate with astronauts as they prepare to travel on long interplanetary voyages. In this episode AEXA CEO Fernando De La Peña Llaca discusses how his company has overcome the challenges of being a small business and become able to bid as a prime contractor.Fernando De La Peña Llaca is the CEO of AEXA Aerospace LLC, an innovative company that provides creative solutions for astronaut training and operational support using mixed reality and virtual reality through their HoloWizard application. Fernando has twenty years of successful leadership in technology and engineering companies. His lifelong passion for space exploration combined with Aexa's leading-edge expertise, plays a key role in his support for NASA.My favorite Quotes from Fernando De La Peña Llaca:“It is not my fault, but now it is my problem, so I need to fix it.”“Keep cool, keep your mind focused, and proceed”“Our quality system is designed to scale our capabilities”“In the NASA community, we never speak bad about the other companies. We speak positively, saying that we can take you to the next level”“When you help with technology and succeed, you open the doors for other companies to succeed”How to reach Fernando De La Peña Llaca:LinkedIn: Fernando De La Peña LlacaEmail: FernandoInstagram: fdodelapFacebook: fernando.delapenaTwitter: fdodelapWeb Site: AEXA.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Have you ever been taken advantage of by ticket scalpers or purchased fraudulent tickets to an event? If so, that can leave you very embarrassed and angry. Today with cell phones, block chain, artificial intelligence, and machine learning, it is now possible to mitigate these risks as well as assure the safety of people attending venues, concerts, sporting events, etc. In this episode Eric Rozenberg of SecuTix talks about how they address these issues and help organizations and venues regain their independence.Eric Rozenberg is the US CEO of SecuTix SA. He has over 20 years of experience with event and meeting management and is also the best-selling author of Meeting at C-Level.My favorite Quotes from Eric Rozenberg:“Quality is crucial”“It is difficult to change, change is always stressful” “When you are faced with something new, you need the pioneers that understand what is coming next”“Whatever happens to you in life, you move forward to find a solution” “Processes and procedures are essential to sales and marketing”“Yoda: Do or do not, there is no try”“Lead, follow, or get out of the way”How to reach Eric Rozenberg:LinkedIn: Eric RozenbergTwitter: @Yoda18Web Site: SecuTix.comAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Have you ever wondered what it takes for a company to build an eCommerce presence on the web? This is a non-trivial task that includes determining the company’s vision and roadmap before considering web development, web design, custom software development, content management, and the User Experience Design (UED). In this episode CEO and entrepreneur Isaiah Bollinger takes us on his journey developing Trellis into a full service eCommerce solutions agency that made the Inc. 5000 list in 2018.Isaiah Bollinger works with Trellis’ customers to help ensure they are on the right technical infrastructure like Magento, WordPress, Shopify, etc and that they have a plan of action to improve their website for the next wave of technology.My favorite Quotes from Isaiah Bollinger:“Work smarter not harder”‘We’re only as good as you are”“As a busy entrepreneur I want the ability to help people without spending an inordinate amount of time”How to reach Isaiah Bollinger:LinkedIn: Isaiah BollingerTwitter: Isaiah BollingerWeb Site: Trellis.coEmail: Isaiah BollingerAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Have you ever wondered how they create those 3D scenes in televised football games or the recent World Series? These scenes are only one application of volumetric video, a state of the art and computationally intensive technology that Underminer Studios is hoping to bring to the consumer. In this episode Alex and Tim Porter talk about how they are using volumetric video, augmented reality, and virtual reality to go way beyond entertainment and use it for training, gaming, sports, and health.Alex and Tim Porter are Austin-based serial entrepreneurs in pursuit of ways to use technology for the betterment of the world, cultivating strong relationships, and pushing the boundaries of visual technologies to create digital realities. My favorite Quotes from Alex and Tim Porter:“Quality starts with the capture including the cameras and then following best practices.”“When we use machine learning we have to teach it the ways of the world.”“It doesn’t matter what you are capturing on, you should be able to produce a volumetric asset.”“We are working every day to improve our processes and abilities, and then expand our capabilities within that.”“Be kind to the tech.”“You can affect emotional responses with virtual reality.” How to reach Alex and/or Tim Porter:LinkedIn: Alex PorterLinkedIn: Tim PorterWeb Site: Underminer StudiosEmail: Alex PorterEmail: Tim Porter About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.net Support the show (https://ppqc.net)

Have you ever wondered why some startup or scale up companies are more successful than others? While innovative new ideas are terrific, many times founders view themselves as inventors of great products rather than leaders of great companies. In this episode Roland Siebelink talks about his experience working with Silicon Valley startups, helping founder CEOs mature to become great leaders.Roland Sibelink is a mid-stage startup momentum facilitator, speaker, and author who helps turn builders of great products into leaders of great companies. Roland is a 25+ years veteran of Internet business, entrepreneurship, and digital marketing; author of Scaling Silicon Valley Style; and a former landslide winner of the Silicon Valley Founder Showcase (2011).My favorite Quotes from Roland Siebelink:“If you do good things in the world, the rest will follow”“When there is bureaucracy, that is usually due to a fundamental lack of trust”“Founders often underestimate the value of consulting/professional services as a great revenue driver”“People only change when they run into their own walls”“Life is about success, not perfection”How to reach Roland Siebelink:LinkedIn: Roland SiebelinkWeb Site: RolandSiebelink About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.net Support the show (https://ppqc.net)

Every few weeks we hear about a new data breach that compromises our personal data. Cyber security risks and vulnerabilities are everywhere. And in most cases the hackers have been in the systems for months before anyone discovers the breach. In this episode Jonathan Goetsch / President of US ProTech talks about Dwell-Time and Continuous Diagnostics & Mitigation (CDM) and how these issues are being addressed to stay one step ahead of the cyber criminals.Jonathan Goetsch is the CEO of US ProTech, a cyber security and software development enterprise, their flagship CyberSecurity tool is Anamo. Jonathan and US ProTech help the Executive Branch and the Office of Administration to better understand CyberSecurity risks and threats. Anamo is the only software package that helps commercial and federal organizations detect CyberSecurity threats in real time and before they even happen.You can connect with Jonathan here:Email: jonathan@usprotech.com LinkedIn: Jonathan GoetschWeb Site: US ProTechWeb Site: Anamo.ioPhone: (949) 629-3900About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Oil and gas rig performance integrity is an extremely important capability that involves risk analysis, threat analysis, failure mode and effect analysis, safety, health, environmental safety, situational awareness, and last, but not least, software quality. Software quality plays a very important role in rig performance, and one that is not fully appreciated. In this episode Don Shafer discusses the challenges, pitfalls, and successes with software quality in the oil patch.Don Shafer is a cofounder of the Athens Group and technical fellow. Don developed Athens Group’s oil and gas practice and leads engineers in delivering software services for exploration, production, and pipeline monitoring systems for clients such as BP, Chevron, ExxonMobil, ConocoPhillips, and Shell. He led groups developing and marketing hardware and software products for Motorola, AMD, and Crystal Semiconductor. Don managed a large PC product group producing award-winning audio components for Apple. From the development of low-level software drivers to the selection and monitoring of semiconductor facilities, he has led key product and process efforts. You can connect with Don here:Email: donshafer@athensgroup.com LinkedIn: Don ShaferWeb Site: Athens GroupAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

How does a car dealer choose a vendor or an agency that is right for their dealership? Does the dealer really have time to sort through all the marketing and sales hype? Car Biz Done Better is the answer and it's sole purpose is to take that headache off the dealer’s plate so he or she can focus on what really matters.....Selling Cars. In this episode the passionate and dynamic Sean Welsh talks about his personal journey and why he loves what he does.Sean Welsh is the CEO and Cofounder of Car Biz Done Better, a company whose sole purpose is to ensure that dealers are not overspending on digital marketing. After 20 years working in retail car sales, with an OEM and as a Digital Consultant, Sean now leverages his experience as a digital resource, advocate and partner for his clients. Sean’s main focus is to provide his clients with the confidence to make informed decisions about their digital marketing in this world of digital uncertainty and big data. You can connect with Sean here:Email: sean@carbizdonebetter.comLinkedIn: Sean WelshWeb Site: Car Biz Done BetterTwitter: cbizdonebetterYouTube: Car Biz Done BetterFacebook: CarBizDoneBetterPhone: 262-278-0157About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Small to mid-sized businesses (e.g. Hotels, Architectural, Engineering, Software Design, Automotive dealerships, Scientific, Housing (Apartment, Assisted Living and Nursing Homes), Manufacturing, Medical services, Office buildings, Retail Shopping Centers, and Not for Profits) struggle with reducing operating costs. It becomes so much easier when they work with someone with a process improvement and engineering background to solve these problems. In this episode we meet Joe Kmiec as he talks about his natural curiosity for how things work led him to find ways for companies to reduce costs.Joe grew-up in the Milwaukee area, where he developed his strong math and science interest in elementary and high school, which led to an Engineering degree from Marquette University. After a 30+ year career with Abbott Laboratories in Engineering, Science, Finance and Supply Chain, Joe now uses these skills to help businesses reduce the cost of their external services.You can connect with Joe here:Email: joseph.kmiec@businessforwardadvisors.comLinkedIn: Joseph KmiecWeb Site: businessforwardadvisors.comPhone: 866-374-6789About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Most of us have had experience with how commercial airlines and airports operate. But have you ever wondered about the business aviation experience? Then meet Ralph Vasami CEO and Charlie Mularski EVP International as they tell the story of Universal Weather and Aviation from its early days of providing customized weather forecasts to a full set of business travel services that provide a seamless experience to their corporate customers.Ralph joined the company at the age of 17 as an intern and then a meteorologist. Today he is the CEO ensuring that Universal has a culture that adapts and embraces change by rewarding entrepreneurial spirit, adapting to the evolving needs of our customers, and empowering and inspiring the team to deliver innovative high-touch and high-tech solutions that deliver the experience their customers want.Charlie has been with Universal Weather and Aviation since 1999 and he manages Universal’ International portfolio of Ground Handling activities in more than 23 countries around the world, focusing on growth, optimization, and ramp safety.You can connect with Ralph and Charlie here:Email: rvasami@univer-wea.com LinkedIn: Ralph VasamiLinkedIn: Charlie MularskiWeb Site: universalweather.com About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

Have you ever found yourself missing times when you should take your meds? Or forgetting them entirely? Well, as they say, there is an App for that. In this episode we meet knowRx founder David Franklin as he talks about his passion for improving health and welfare through monitoring, scheduling, and providing feedback on drug usage (prescription and over-the-counter medicines) for consumers and designated medical organizations.David is a strategist, solution & application architect, and business developer. He has designed complex cloud-based applications and delivered Go-To-Market strategies across industries for ISV and OEM providers.You can connect with David here:Email: david@knowrx.mobi LinkedIn: David FranklinWeb Site: knowrx.mobi About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

In this episode we meet Alluxio’s new CEO Steven Mih and hear about his passion for AI, data analytics, and data orchestration, as well as his lessons learned as an entrepreneur.Steven has over twenty years of sales, business development, and marketing of enterprise technology solutions, leading organizations such as: Aviatrix, Couchbase, Transitive, Cadence Design Systems, and AMD.You can connect with Steve here:Email: steven@alluxio.com LinkedIn: Steven MihWeb Site: alluxio.io About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

As a small business owner, have you ever had difficulty with business loans and funding? Then meet our guest Joe Camberato as he talks about his passion for helping entrepreneurs and businesses grow.Joe Camberato is the President of National Business Capital & Services (NBC&S) where he helps struggling businesses overcome the extremely difficult process of obtaining financing, overcome inertia due to lack of capital, and/or build the needed trust for other business services required to run and grow a company.You can connect with Joe here:National Business Capital & Services: national.bizLinkedIn: growbyjoeInstagram: growbyjoeTwitter: @growbyjoeYouTube: GrowByJoeAbout PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.net Support the show (https://ppqc.net)

In this episode founder of Factor 8 and #GirlsClub Lauren Bailey talks about her passion for developing the capabilities of inside sales reps by building confidence through training, taking small risks, and consistently celebrating small goals.Lauren was voted one of the "Top 25 Most Influential Leaders in Inside Sales, Top 25 Sales Coaches and Top 35 Most Influential Women in Sales" in 2019! She is the Founder of Factor 8, The Sales Bar, and #Girls Club, and Lauren is on a mission to help more people feel more successful at work. You can connect with Lauren here:Factor 8: factor8.comLinkedIn: Lauren BaileyGirls Club: https://wearegirlsclub.com/ About PPQC:Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit www.ppqc.netSupport the show (https://ppqc.net)

In this episode Director of Product Strategy Ryan Johns talks about his passion for process improvement and how he derived the S.M.A.C.M. model: Standardize, Measure, Assess, Control, and Manage.Ryan is an elite sales leader, problem solver, and change management consultant, experienced in transforming cultures by expertly integrating modern technology, strong process infrastructure, and learning methodologies that align with innate human behavior.You can connect with Ryan here:Skaled Consulting: skaled.comLinkedIn: Ryan JohnsEmail: ryan.johns@skaled.com About PPQC: Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit https://ppqc.netSupport the show (https://ppqc.net)

In this episode business mentor Sheri-Anne Wooley talks about her passion for delivering high quality services by implementing systems and processes that allow your business to operate smoothly with a customer focus. Sheri-Anne Wooley helps service-based business owners develop business systems, processes, and standard operating procedures that automate major functions so they can focus on scaling or whatever they choose to do with the time they free up. You can connect with Sheri-Anne here:Mona Cleaning: www.monacleaning.comBusiness Mentoring: mentorwithsheri.com Email: sherianne@nobsbreakthrough.com About PPQC: Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit https://ppqc.netSupport the show (https://ppqc.net)

In this episode process improvement consultant Marcia Daszko talks about her passion for learning, her new book Pivot, Disrupt, Transform, and her personal mentoring by Dr. W. Edwards Deming.Marcia Daszko guides entrepreneurs to the Fortune 500 C-suite/Boards. She develops bold leaders, new thinking, business models, strategies, systems and processes, M&A integration, and innovation—for results never before achieved.You can connect with Marcia here:LinkedIn: marciadaszkoEmail: md@mdaszko.comWeb Site: www.mdaszko.comAbout PPQC: Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit ppqc.netSupport the show (https://ppqc.net)

In episode we meet Possibilitarian Brent Brightwell and his journey from bush hogging in East Texas to High Tech Marketing. And along the way we learn about the importance of taking care of the customer, employees, and the community.Brent is an MBA Leader with 20 years of experience with small startups to very large organizations like HP, EMC, BMC and more. Currently Brent is the VP of Marketing at Phunware, the pioneer of Mobile as a Service (MaaS) – the only fully integrated services platform that enables brands to engage, manage and monetize users on mobile. You can connect with Brent here:LinkedIn: brentbrightwellEmail: bbrightwell@phunware.comWeb Site: www.phunware.com/ About PPQC: Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges.To learn more about PPQC, visit ppqc.netSupport the show (https://ppqc.net)

In this episode we meet Silicon Valley strategic advisor and visionary Hakan Kostepen. Hakan has a passion for innovation, speed, & collaboration. Please join us as Hakan talks about game changing technologies, Mobility 4.0, and integrating as fast as you can to minimize risk.As Hakan says, “speed is everything.”You can connect with Hakan here: LinkedIn: hakankostepenWeb Site: www.hkventures.orgEmail: hkostepen@hkventures.org About PPQC: Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges. To learn more about PPQC, visit https://ppqc.net Support the show (https://ppqc.net)

In this episode we meet Leonard Buchholz The Car Biz Coach. Leonard trains, coaches, and mentors service managers in leadership, communications, profit generation, and the service sales process in order to improve their capabilities, performance, and ultimately customer satisfaction. Through his mentoring he has seen dealerships increase their gross profits by 35.5%, increase CP in Service Sales by 31%, and gain $166.00 dollars per CP RO transaction with a 16% increase in service CSI.You can connect with Leonard here: Email: leonard@carbizcoaching.comTelephone: 760-419-9002Twitter: @leonardbuchholzLinkedIn: leonardbuchholzWeb Site: www.carbizcoaching.comAbout PPQC: Process and Product Quality Consulting (PPQC) helps global executives tackle complex corporate challenges. To learn more about PPQC, visit https://ppqc.net Support the show (https://ppqc.net)