Podcasts about operations managers

In this episode of Good Job, New Mexico, hosts Stacy Johnston and Anthony Jenks sit down with Tommy Long, Ski Operations Manager at Ski Santa Fe, for an inspiring and insightful conversation about finding your path—even if it's on a snowy mountain. Tommy shares how a lifelong love of skiing eventually led him to a fulfilling career in the ski industry after years of working jobs that never quite felt right. From lift operations to mountain management, he breaks down the wide range of roles available at a ski resort and offers practical advice for anyone looking to get started in the world of winter sports. He also shares his perspective on navigating the seasonal nature of the industry and staying connected to your passion even during the off-season.

Connor Long, Operations Manager of Marley's Mutts Ranch Rescue joins us to give an update on what's new at the ranch! Plus, details on the Comedy Unleashed fundraiser event hosted by Westlane Brewing on August 30th. For more information, visit www.marleysmutts.org

Beaulah Bam, Operations Manager at Harvey World Travel spoke to Clarence Ford about the Mushrooming of travel scams. Views and News with Clarence Ford is the mid-morning show on CapeTalk. This 3-hour long programme shares and reflects a broad array of perspectives. It is inspirational, passionate and positive. Host Clarence Ford’s gentle curiosity and dapper demeanour leave listeners feeling motivated and empowered. Known for his love of jazz and golf, Clarrie covers a range of themes including relationships, heritage and philosophy. Popular segments include Barbs’ Wire at 9:30am (Mon-Thurs) and The Naked Scientist at 9:30 on Fridays. Thank you for listening to a podcast from Views & News with Clarence Ford Listen live on Primedia+ weekdays between 09:00 and 12:00 (SA Time) to Views and News with Clarence Ford broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/erjiQj2 or find all the catch-up podcasts here https://buff.ly/BdpaXRn Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

“I was stabbed. And Jesus used those moments in intensive care to bring me to himself.” Listen in as Lewis hears Fran's story; from children's home, to Salvation Army, to Thames Valley police force, to serving our city's homeless community as Operations Manager of Eden Gate.

Send us a textKristi Rawlings didn't expect to spend two decades at Dunklin County Transit when she first joined as a secretary. Now, as Operations Manager, she's witnessed thousands of meaningful connections bloom in the unlikeliest of places – the passenger seats of their transportation vehicles."You never know when a kind word will change someone's entire day, week, month, year, life," reflects one of our hosts, capturing the essence of this enlightening conversation. Though many assume Dunklin County Transit exclusively serves elderly or disabled individuals, Kristi reveals their service is available to anyone needing transportation – from airport travelers to those whose vehicles are temporarily out of commission.What makes these rides truly special isn't just getting from Point A to Point B, but the profound human connections that form along the way. Drivers share remarkable stories of passengers who, within minutes of entering the vehicle, begin sharing their deepest struggles and life stories. Richard recounts a particularly moving experience with a passenger who shared her entire life journey, ending with them praying together as she departed in tears. Tyler describes passengers who specifically request certain drivers, having developed relationships of trust through repeated interactions.Perhaps most striking is the revelation about loneliness in our communities. "It's sad, really, to just see the number of people that don't have anybody to talk to," Kristi observes. For many regular passengers, especially those requiring frequent medical trips like dialysis, their DCT driver becomes a consistent, caring presence in otherwise isolated lives.Beyond the heartwarming stories, Kristi shares practical insights about their services – from all-day local routes allowing unlimited travel for one price to their expansive service area covering multiple counties. With 25 drivers and more vehicles on the way, they've grown substantially since their 1982 founding.Ready to experience this unique service yourself? Whether you need a ride to an appointment or simply want to connect with a friendly face, Dunklin County Transit proves that sometimes, the journey truly is as important as the destination. Support the showPlease share and SUBSCRIBE!!!If you are able ... would you help us in becoming a subscriber and helping us get the word out. https://www.buzzsprout.com/1133780/supportThinking about starting a podcast. Check out our affiliate link here.Listen on apple hereFacebook Listen on Spotify here

In this episode, we meet three dedicated members of the RNLI team in Wexford, David, a crewman; Peter, the Operations Manager; and James, the Safety Officer. They share what drives their commitment, the realities of life-saving work at sea, and how the RNLI continues to protect lives along our coast. A tribute to courage, teamwork, and community spirit.

Vice President, Rentals – Christie LitesWith over four decades in the lighting industry, Rod has built a career defined by hands-on experience, leadership, and deep knowledge across every facet of entertainment lighting. Starting out on the Western Canadian club circuit, Rod moved into touring and corporate work with Westsun and RA Roth, gaining invaluable experience along the way.From 1994 to 1997, Rod served as the Vari*Lite operator and technician on the 1st National Tour of Show Boat, followed by nearly a decade touring as a Lighting Director, Designer, and Crew Chief with PRG. In 2006, Rod joined Christie Lites in Seattle as Operations Manager, where he played a key role in expanding shop operations and streamlining workflows. He transitioned into Rentals in 2010, and today serves as Vice President, Rentals.Rod's practical knowledge and show experience give him a unique edge in understanding the needs of clients and crews alike. Outside of work, Rod enjoys fishing, golfing, and cheering on the Seattle Kraken, Seahawks, and Mariners—always finding time for his family amidst a busy career.Rod was last on the show two years ago, almost to the day!In this episode, the hosts discuss the impact of Ozzy Osbourne's legacy on the music industry, share personal stories from their experiences in touring, and reflect on the evolution of music contracts and the importance of venues. They also touch on the challenges of live shows and the changing landscape of the lighting industry, highlighting Rod Gibson's new role as Vice President of Rentals. In this engaging conversation, Marcel and Rodney discuss the evolution of the event industry, focusing on the importance of efficient systems, personal connections, and the challenges faced in the corporate world. They explore the impact of technology on live events, the significance of training and mentorship for new talent, and the motivation that keeps industry veterans engaged in their work. The dialogue highlights the changing landscape of crew dynamics, the necessity of adapting to market demands, and the joy of working in a field that continues to innovate and inspire.This Episode is brought to you by ETC and AIM

“Manager and leader”? What's the difference. During my conversation this time with Scott Hanton, our guest, we will discuss this very point along with many other fascinating and interesting subjects. As Scott tells us at the beginning of this episode he grew up asking “why” about most anything you can think of. He always was a “why” asker. As he tells it, unlike many children who grow out of the phase of asking “why” he did not. He still asks “why” to this very day.   At the age of 13 Scott decided that he wanted to be a chemist. He tells us how this decision came about and why he has always stayed with it. Scott received his bachelor's degree in Chemistry from Michigan State and his PHD from the University of Wisconsin. Again, why he changed schools for his PHD work is an interesting story. As you will see, Scott tells stories in a unique and quite articulate way.   After his university days were over Scott went to work, yes as a chemist. He tells us about this and how after 20 years with one company how and why he moved to another company and somewhat out of constant lab work into some of the management, business and leadership side of a second company. He stayed there for ten years and was laid off during the pandemic. Scott then found employment as the editorial director of Lab Management Magazine where he got to bring his love of teaching to the forefront of his work.   My hour with Scott gives us all many insights into management, leadership and how to combine the two to create a strong teaming environment. I believe you will find Scott's thoughts extremely poignant and helpful in everything that you do.     About the Guest:   Scott Hanton is the Editorial Director of Lab Manager. He spent 30 years as a research chemist, lab manager, and business leader at Air Products and Intertek. Scott thrives on the challenges of problem-solving. He enjoys research, investigation, and collaboration. Scott is a people-centric, servant leader. He is motivated by developing environments where people can grow and succeed, and crafting roles for people that take advantage of their strengths.   Scott earned a BS in chemistry from Michigan State University and a PhD in physical chemistry from the University of Wisconsin-Madison. He is an active member of the American Chemical Society (ACS), the American Society of Mass Spectrometry (ASMS), and the Association of Lab Managers (ALMA). As a scientist Scott values curiosity, innovation, progress, and delivery of results. Scott has always been motivated by questions beginning with why. Studying physical chemistry in graduate school offered the opportunity to hone answers to these questions. As a professional scientist, Scott worked in analytical chemistry specializing in MALDI mass spectrometry and polymer characterization.   At Scott married his high school sweetheart, and they have one son. Scott is motivated by excellence, happiness, and kindness. He most enjoys helping people and solving problems. Away from work, Scott enjoys working outside in the yard, playing strategy games, and participating in different discussion groups.   Scott values having a growth mindset and is a life-long learner. He strives to learn something new everyday and from everyone. One of the great parts of being a trained research scientist is that failure really isn't part of his vocabulary. He experiments and either experiences success or learns something new. He values both individual and organizational learning.   Scott's current role at Lab Manager encompasses three major responsibilities: ·      Writing articles and giving presentations to share his experience with lab managers. ·      Driving the creation and growth of the Lab Manager Academy (https://labmanageracademy.com/) that currently contains three certificate programs: lab management, lab safety management, and lab quality management. ·      Helping people through his knowledge of science, scientists, management, and leadership. He is very happy sharing the accumulated wisdom of his experiences as a researcher, lab supervisor, and lab manager. Each article posted on Lab Manager addresses a decision that a lab manager needs to make. Lab management is full of decision-making, so helping people make better, faster, more complete decisions is very satisfying. Ways to connect with Scott:   https://www.linkedin.com/in/scott-hanton/   About the Host:   Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset .   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.       Transcription Notes:   Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:20 Well, welcome to another episode of unstoppable mindset where inclusion diversity and the unexpected meet, and mostly we get to deal with the unexpected, as opposed to inclusion or diversity. But that's okay, because unexpected is what makes life fun, and our guest today, Scott Hanton, will definitely be able to talk about that. Scott has been a research chemist. He comes from the chemistry world, so he and I in the past have compared notes, because, of course, I come from the physics world, and I love to tell people that the most important thing I learned about physics was that, unlike Doc Brown, although I do know how to build a bomb, unlike Doc Brown from Back to the Future, I'm not dumb enough to try to go steal fissionable material from a terrorist group to build the bomb. So, you know, I suppose that's a value, value lesson somewhere. But anyway, I am really glad that you're all here with us today, and we have lots to talk about. Scott, as I said, was in chemistry and research chemist, and now is the editorial supervisor and other things for a magazine called lab manager, and we will talk about that as well. So Scott, welcome to unstoppable mindset. We're glad   Scott Hanton ** 02:38 you're here. Thank you for having me. I'm excited to have this conversation with you today.   Michael Hingson ** 02:43 Well, I think it'll be a lot of fun, and looking forward to it. Now, you're in Michigan, right?   Scott Hanton ** 02:48 That's right. I live in South Lyon, Michigan,   Michael Hingson ** 02:51 ah, what's the weather back there today?   Scott Hanton ** 02:55 It's probably about 55 degrees and cloudy   Michael Hingson ** 02:58 here today. Well, it's still fairly sunny here, and we're actually, according to my iPhone, at 71 so it was up around 80 earlier in the week, but weather changes are still going to bring some cold for a while   Scott Hanton ** 03:15 in here in Michigan, I visited a customer earlier this week, and I drove by about 1000 orange barrels on the highway, which means it's spring, because there's only two seasons in Michigan, winter and construction.   Michael Hingson ** 03:29 There you go. Yeah, I know. I went to the University of California, Irvine, UCI. And if you ask somebody who doesn't know that UCI stands for University of California at Irvine. If you ask them what UCI stands for, they'll tell you, under construction indefinitely. Sounds right? Yeah. Well, it's been doing it ever since I was there a long time ago, and they they continue to grow. Now we're up to like 32,000 fresh, or excuse me, undergraduates at the university. And when I was there, there were 2700 students. So it's grown a little. That's   Scott Hanton ** 04:05 a lot of change. I'm used to big universities. I'm a graduate of both Michigan State and the University of Wisconsin. So these are big places.   Michael Hingson ** 04:13 Wow, yeah. So you're used to it. I really enjoyed it when it was a small campus. I'm glad I went there, and that was one of the reasons that caused me to go there, was because I knew I could probably get a little bit more visibility with instructors, and that would be helpful for me to get information when they didn't describe things well in class. And it generally worked out pretty well. So I can't complain a lot. Perfect. Glad it worked well for you, it did. Well, why don't you start, if you would, by telling us kind of about the early Scott growing up and all that sort of stuff.   Scott Hanton ** 04:49 I grew up in Michigan, in a town called Saginaw. I was blessed with a family that loved me and that, you know, I was raised in a very. Supportive environment. But young Scott asked, Why about everything you know, the way kids do? Yeah, right. And my mom would tell you that when I was a kid, why was my most favorite word? And most kids outgrow that. I never did, yeah, so Me neither. I still ask why all the time. It's still my most favorite word, and it caused me to want to go explore the sciences, because what I found, as I learned about science, was that I could get answers to why questions better in science than in other places.   Michael Hingson ** 05:34 Yeah, makes sense. So what kinds of questions did you ask about why? Well, I asked   Scott Hanton ** 05:43 all kinds of questions about why, like, why are we having that for dinner? Or, why is my bedtime so early? Those questions didn't have good answers, at least from my perspective, right? But I also asked questions like, why is grass green, and why is the sky blue? And studying physical chemistry at Michigan State answered those questions. And so   Michael Hingson ** 06:03 how early did you learn about Rayleigh scattering? But that's you know?   Scott Hanton ** 06:07 Well, I learned the basic concepts from a really important teacher in my life, Mr. Leeson was my seventh grade science teacher, and what I learned from him is that I could ask questions that weren't pertinent to what he was lecturing about, and that taught me a lot about the fact that science was a lot bigger than what we got in the curriculum or in the classroom. And so Mr. Leeson was a really important person in my development, and showed me that there was that science was a lot bigger than I thought it was as a student, but I didn't really learn about rally scattering until I got to college.   Michael Hingson ** 06:43 But at the same time, it sounds like he was willing to allow you to grow and and learn, which so many people aren't willing to do. They're too impatient.   Scott Hanton ** 06:58 He was a first year teacher the year I had him so he hadn't become cynical yet. So it was great to just be able to stay after class and ask him a question, or put my hand up in class and ask him a question. He also did a whole series of demonstrations that were fabulous and made the science come to life in a way that reading about it doesn't stir the imagination. Yeah,   Michael Hingson ** 07:23 I had teachers that did that too. I remember very well my freshman general science teacher in high school, Mr. Dills, and one day, and he loved to do kind of unique things, just to push the boundaries of students a little bit. He came in one day and he said, I got a pop quiz for everybody, which doesn't help me, because the pop quiz was in print, but he handed it out. And then he took me to the back of the room, and he said, You're not going to really be able to do this quiz. Let me tell you why. And he said, Oh, and one thing he said is, just be sure you follow all the instructions and you'll be fine on the test to everybody. He brought me back to the back of the room. He says, Well, here's the deal. He says, if people really read the instructions, what they'll do is they'll read the instruction that says, Read all the questions before you start answering, and if you get to the last question, it says answer only the first question, which is what is your name and and sure enough, of course, people didn't read the instructions. And he said, so I wouldn't be able to really deal with you with that one, with that whole thing, just because it wouldn't work well. And I said, I understand, but he loved to make students think, and I learned so much about the whole concept of realizing the need to observe and be observant in all that you do. And it was lessons like that from him that really helped a lot with that. For me,   Scott Hanton ** 08:48 I had a high school chemistry teacher named Mrs. Schultz, and the first experiment that we did in her class, in the first week of classes, was she wanted us to document all of the observations that we could make about a burning candle. And I was a hot shot student. Thought I, you know, owned the world, and I was going to ace this test. And, you know, I had maybe a dozen observations about a burning candle, and thought I had done a great job describing it, until she started sharing her list, and she probably had 80 observations about a burning candle, and it taught me the power of observation and the need to talk about the details of those observations and to be specific about what the observations were. And that experiment seems simple, light a candle and tell me what you see. Yeah, but that lesson has carried on with me now for more than approaching 50 years.   Michael Hingson ** 09:47 Let's see, as I recall, if you light a candle, what the center of the flame is actually pretty cool compared to the outside. It's more hollow. Now I wouldn't be able to easily tell that, because. Is my my process for observing doesn't really use eyesight to do that, so I I'm sure there are other technologies today that I could use to get more of that information. But   Scott Hanton ** 10:12 I'm also sure that that experiment could be re crafted so that it wasn't so visual, yeah, right, that there could be tactile experiments to tell me about observations or or audible experiments about observation, where you would excel in ways that I would suffer because I'm so visually dominant. The   Michael Hingson ** 10:33 issue, though, is that today, there's a lot more technology to do that than there was when I was in school and you were in school, but yeah, I think there is a lot available. There's a company called Independence Science, which is actually owned and run by Dr Cary sapollo. And Carrie is blind, and he is a blind chemist, and he wanted to help develop products for blind people to be able to deal with laboratory work. So he actually worked with a company that was, well, it's now Vernier education systems. They make a product called LabQuest with something like 80 different kinds of probes that you can attach to it, and the LabQuest will will provide visual interpretations of whatever the probes are showing carry, and independent science took that product and made it talk, so that There is now a Talking LabQuest. And the reality is that all those probes became usable because the LabQuest became accessible to be able to do that, and they put a lot of other things into it too. So it's more than just as a talking device, a lab device. It's got a periodic table in it. It's got a lot of other kinds of things that they just put in it as well. But it's really pretty cool because it now makes science a whole lot more accessible. I'm going to have to think about the different kinds of probes and how one could use that to look at a candle. I think that'd be kind of fun.   Scott Hanton ** 12:15 And it's just awesome to hear that there's innovation and space to make science more available to everybody. Yeah,   Michael Hingson ** 12:23 the real problem that we face is the one that we mostly always have faced, which is societal attitudes, as opposed to really being or not being able to do the experiments, is people think we can't, and that's the barrier that we always, usually have to overcome.   Scott Hanton ** 12:39 What I find in my time as a coach, mentor, supervisor, is that if somebody believes they can't do it, they can't do it. Yeah. And so it's often about overcoming their own mental limitations, the limitations that they've placed on themselves,   Michael Hingson ** 12:56 and that's right, or unfortunately, the limitations that other people place on us, and we, all too often and weigh too much, buy into those limitations. So it's it is something that we, especially in the sciences, should recognize that we shouldn't be doing so much of. I know that when I was at UC Irvine as a graduate student, I learned once that there was a letter in my file that a professor wrote. Fortunately, I never had him as a professor, but it and I was in my master's program at the time in physics, and this guy put a letter in my file saying that no blind person could ever absorb the material to get an advanced degree in physics at the University. Just put that in there, which is so unfortunate, because the real thing that is demonstrated there is a prejudice that no scientist should ever have.   Scott Hanton ** 13:51 I'm hopeful that as you graduated, there was a retraction letter in your file as well,   Michael Hingson ** 13:57 not that I ever heard, but yeah. Well, I'd already gotten my bachelor's degree, but yeah. But you know, things happen, but it is a it is a societal thing, and society all too often creates limitations, and sometimes we don't find them right away, but it is one of the big issues that, in general, we have to deal with. And on all too often, society does some pretty strange things because it doesn't understand what science is all about. I know when we were dealing with covid, when it all started, leaving the conspiracy theorists out of it. One of the things that I learned was that we have all these discussions about AI, if you will. But AI was one of the primary mechanisms that helped to develop the mRNA vaccines that are now still the primary things that we use to get vaccinated against covid, because they the artificial intelligence. I'm not sure how artificial. It is, but was able to craft what became the vaccine in a few days. And scientists acknowledged, if they had to do it totally on their own, it would take years to have done what AI did in a few days.   Scott Hanton ** 15:13 The AI technology is amazing and powerful, but it's not new. No, I met a person who shared her story about AI investigations and talked about what she was doing in this field 30 years ago. Yeah, in her master's work. And you know, I knew it wasn't brand new, but I didn't really realize how deep its roots went until I talked to her.   Michael Hingson ** 15:37 I worked as my first jobs out of college with Ray Kurzweil, who, of course, nowadays, is well known for the singularity and so on. But back then, he developed the first reading machine that blind people could use to read printed material. And one of the things that he put into that machine was the ability, as it scanned more material, to learn and better recognize the material. And so he was doing machine learning back in the 1970s   Scott Hanton ** 16:07 right? And all of this is, you know, as Newton said on the shoulders of giants, right, right? He said it a bit cynically, but it's still true that we all in science, we are learning from each other. We're learning from the broader community, and we're integrating that knowledge as we tackle the challenges that we are exploring.   Michael Hingson ** 16:27 So what got you to go into chemistry when you went into college?   Scott Hanton ** 16:33 That's a good question. So when I was 13 years old, I went on a youth a church group youth trip to another city, and so they split us up, and there were three of us from our group that stayed overnight in a host family. And at dinner that night, the father worked in a pharmaceutical company, and he talked about the work he was doing, and what he was doing was really synthetic chemistry around small molecule drug discovery. And for me, it was absolutely fascinating. I was thrilled at that information. I didn't know any scientists growing up, I had no adult input other than teachers about science, and I can remember going back home and my parents asking me how the trip went. And it's like, it's fantastic. I'm going to be a chemist. And they both looked at me like, what is that? How do you make money from it? How do you get that? My dad was a banker. My mom was a school teacher. They had no scientific background, but that that one conversation, such serendipity, right? One conversation when I was 13 years old, and I came home and said, I'm going to be a chemist, and I've never really deviated from that path. Did you have other siblings? Younger brother and another younger sister?   Michael Hingson ** 17:54 Okay? Did they go into science by any remote chance?   Scott Hanton ** 17:58 Not at all. So they were both seventh grade teachers for more than 30 years. So my brother taught math and English, and my sister teaches social studies.   Michael Hingson ** 18:10 Well, there you go. But that is also important. I actually wanted to teach physics, but jobs and other things and circumstances took me in different directions, but I think the reality is that I ended up going into sales. And what I realized, and it was partly because of a Dale Carnegie sales course I took, but I realized that good sales people are really teachers, because they're really teaching people about products or about things, and they're also sharp enough to recognize what their products might or might not do to help a customer. But that, again, not everyone does that, but so I figure I still was teaching, and today, being a public speaker, traveling the world, talking, of course, about teamwork and other things, it's still all about teaching.   Scott Hanton ** 18:57 I think I've always been a teacher, and if you talk to my coworkers along the way, I enjoy helping people. I enjoy sharing my knowledge. There's always been a teacher inside but only in this job as the editorial director at lab manager have I really been able to do it directly. So we've developed what we call the lab manager Academy, and I create e learning courses to help lab managers be more successful, and it's been a passion project for me, and it's been a load of fun.   Michael Hingson ** 19:30 And it doesn't get better than that. It's always great when it's a load of fun, yes,   Scott Hanton ** 19:35 well, so you left college and you got a bachelor's and a master's degree, right? No masters for me, that step you went right to the old PhD, yeah. So I went straight. I went graduated from Michigan State. So Michigan State was on terms back in those days. So graduated in June, got married in July, moved to Wisconsin in August. To graduate school at the end of August at the University of Wisconsin. Okay? And my second year as a graduate student, my professor asked me, Do you want to stop and complete a master's? And I said, Wait, tell me about this word stop. And he said, Well, you'd have to finish the Master's requirements and write a thesis, and that's going to take some time. And I said, Do I have to and he said, No, and I don't recommend it. Just keep going forward and finish your PhD. So that's   Michael Hingson ** 20:30 and what does your wife do?   Scott Hanton ** 20:33 So my wife also is in the graduate program at the University of Wisconsin, and she decided that a master's degree was the right answer for her, because she didn't want to be a PhD scientist in XYZ narrow band of science. She wanted to be a master of chemistry. Okay, and so we took different paths through graduate school, but each of us took the path that worked best for us, and each pass has great value, so we're both happy with the choices that we made,   Michael Hingson ** 21:06 and complement each other and also give you, still lots of great things to talk about over dinner.   Scott Hanton ** 21:12 Absolutely. And she took that master's degree, went into the pharmaceutical industry and largely behaved as a librarian in her first part of her career, she wasn't called a librarian, but what she really did was a lot of information integrating, and then moved into the Library Group, and was a corporate librarian for a long time, and then a community librarian. So that path worked brilliantly for her. She also has a Masters of Library Science. So I have one PhD. She has two Master's degree. I have one bachelor's degree. She has two bachelor's degree.   Michael Hingson ** 21:50 Oh, so you can have interesting discussions about who really progressed further,   21:54 absolutely.   Michael Hingson ** 21:57 Well, that's, that's, that's cute, though. Well, I I got my bachelor's and master's. My wife, who I didn't meet until years later, wanted to be a librarian, but she ended up getting a a Master's at USC in so in sociology and and ended up getting a teaching credential and going into teaching, and taught for 10 years, and then she decided she wanted to do something different, and became a travel agent, which she had a lot of fun with. That is different, it is, but she enjoyed it, and along the way, then we got married. It was a great marriage. She was in a wheelchair her whole life. So she read, I pushed, worked out well, complimentary skills, absolutely, which is the way, way it ought to be, you know, and we had a lot of fun with it. Unfortunately, she passed now two and a half years ago, but as I tell people, we were married 40 years, and I'm sure she's monitoring me from somewhere, and if I misbehave, I'm going to hear about it, so I try to just behave. Sounds like good advice. Yeah, probably certainly the safe way to go. But we, we, we had lots of neat discussions, and our our activities and our expertise did, in a lot of ways, complement each other, so it was a lot of fun. And as I said, she went to USC. I enjoyed listening to USC football because I thought that that particular college team had the best announcers in the business, least when when I was studying in Southern California, and then when we got married, we learned the the day we got married, the wedding was supposed to start at four, and it didn't start till later because people weren't showing up for the wedding. And we learned that everybody was sitting out in their cars waiting for the end of the USC Notre Dame game. And we knew that God was on our side when we learned that SC beat the snot out of Notre Dame. So there you go. Yeah. Yeah. Oh gosh, the rivalries we face. So what did you do after college?   Scott Hanton ** 24:09 So did my PhD at the University of Wisconsin. And one of the nice things, a fringe benefit of going to a big, important program to do your PhD, is that recruiters come to you. And so I was able to do 40 different, four, zero, 40 different interviews on campus without leaving Madison. And one of those interviews was with a company called Air Products. And that worked out, and they hired me. And so we moved to Allentown, Pennsylvania to go to work. I went to work at Air Products and and Helen found a role in the pharmaceutical industry at Merck. And so we did that for a long time. I was initially a research expert, a PhD expert doing lasers and materials and analytical stuff. And over the years. I progressed up the ladder from researcher to supervisor to what did we call it, group head to Section Manager, to operations manager, and ultimately to General Manager.   Michael Hingson ** 25:13 Well, at least being in Allentown, you were close to a Cracker Barrel restaurant. Yes, that is true. That was the closest to one to where we lived in New Jersey, so we visited it several times. That's how I know   Scott Hanton ** 25:26 about it. Maybe we were there at the same time. Michael, maybe this isn't our first. It's   Michael Hingson ** 25:31 very possible. But we enjoyed Cracker Barrel and enjoyed touring around Pennsylvania. So I should have asked, What prompted you to go to the University of Wisconsin to do your your graduate work, as opposed to staying in Michigan. So   Scott Hanton ** 25:47 my advisor at Michigan State, our advisor at Michigan State, told us, here's the top five schools, graduate programs in chemistry, apply to them all. Go to the one you get into. And so I got into three. Helen got into two. The one that was the same was Wisconsin. So that's where we went, yeah?   Michael Hingson ** 26:09 Well, then no better logic and argument than that.   Scott Hanton ** 26:14 It was a great Madison. Wisconsin is a beautiful city. It one of the things I really liked about the chemistry program there then, and it's still true now, is how well the faculty get along together so many collaborative projects and just friendliness throughout the hallways. And yes, they are all competing at some level for grant support, but they get along so well, and that makes it for a very strong community,   Michael Hingson ** 26:41 and it probably also means that oftentimes someone who's applying for something can enlist support from other people who are willing to help.   Scott Hanton ** 26:50 And as a graduate student, it meant that I had more than one professor that I could go to my advisor. There was a whole group of advisors who ran joint group meetings and would give us advice about our work or our writing or our approach, or just because we needed a pep talk, because completing a PhD is hard. Yeah, right, so that community was really important to me, and it's something I took away that when I started my industrial career, I had seen the value of community, and I wanted to build stronger communities wherever I went, yeah.   Michael Hingson ** 27:26 So what does a company, does air products do   Scott Hanton ** 27:31 that's sort of in the name, right? They're an industrial gas company. Got some of their big, biggest products are taking air and separating it into its components of nitrogen, oxygen, oxygen, argon, whatever, right? But at that time, they also had a chemicals business and a semiconductor business, or electronics business. So there was a lot of chemistry going on, although a lot of my work colleagues were chemical engineers who were working on the gasses side of the business, we had significant number of chemistry, sorts material science, sorts of people who are working on the chemicals side. Now, over time, Air Products divested those businesses, and now it's much more of a true industrial gas company. But I had the opportunity to work in an integrated science company that did all sorts of things.   Michael Hingson ** 28:23 Yeah, and as as we know, certainly a little helium never hurt anyone.   Scott Hanton ** 28:30 No little helium, you know, raises people's spirits, it   Michael Hingson ** 28:34 does and their voices, it does. I I've visited helium tanks many times at UC Irvine when they had liquid helium, which was certainly a challenge because of how cold it had to be. But occasionally we would open a valve and little cold but useful helium gas would escape   Scott Hanton ** 28:56 very cold. Please be safe. Cryogens are are dangerous materials, and we gotta make sure we handle them with due respect.   Michael Hingson ** 29:05 Yeah, well, we, we all did and and didn't take too many chances. So it worked out pretty well. So you stayed in Allentown and you stayed with Air Products for how long   Scott Hanton ** 29:19 I was in Air Products for 20 years. So the analytical group that I was part of, we were about 92 or 93 people when I joined the company, when I just left after earning my PhD. After 20 years, that group was down to about 35 just progressive series of decisions that made the department smaller, and as the Department got smaller and smaller, we were worried about our abilities to sustain our work. And so a dear friend and a key colleague, Paula McDaniel, and I, worked to try to see what other kind of opportunities there were. Yeah. And so we reached out to a contract research organization called Intertech to see if they would be interested in maybe acquiring our analytical department. And when we called them, and by the way, we called them before we talked to our boss about it, she forgave us later, but when we called the guy on the end of the phone said, Wait a minute, let me get your file. And it's like, what you have a file on Air Products, analytical, really? Why? Well, it turned out that they had a file, and that they had an active Merger and Acquisition Group, and they wanted an integrated analytical department on the east coast of the US. And so we engaged in negotiation, and ultimately this analytical department was sold by Air Products to Intertech. So on Friday, we're a little cog in a giant engine of an global, international company, and our funding comes from Vice Presidents. And on Monday, we're a standalone business of 35 people, we need to write quotes in order to make money. So it was an enormous challenge to transition from a service organization to a business. But oh my goodness, did we learn a lot,   Michael Hingson ** 31:13 certainly a major paradigm shift,   Scott Hanton ** 31:18 and I was lucky that I lost the coin flip, and Paula won, and she said, I want to be business development director. And I said, thank God. So she went off to be the key salesperson, and Paula was utterly brilliant as a technical salesperson, and I became the operations manager, which allowed me to keep my hands dirty with the science and to work with the scientists and to build a system and a community that allowed us to be successful in a CRO world.   Michael Hingson ** 31:49 So at that time, when you became part, part of them, the new company, were you or the standalone business? Were you working in lab? Still yourself?   Scott Hanton ** 32:01 Yes. So I had the title Operations Manager and all of the scientific staff reported into me, but I was still the technical expert in some mass spectrometry techniques, particularly MALDI and also tough Sims, and so I still had hands on lab responsibility that I needed to deliver. And over time, I was able to train some people to take some of those responsibilities off. But when the weight of the world was particularly heavy, the place for me to go was in the lab and do some experiments.   Michael Hingson ** 32:34 Yeah, still so important to be able to keep your hand in into to know and understand. I know I had that same sort of need being the manager of an office and oftentimes working with other people who were the engineers, coming from a little bit of a technical background as well. I worked to always make sure I knew all I could about the products that I was dealing with and selling, and my sales people who worked for me constantly asked, How come, you know, all this stuff, and we don't then, my response always was, did you read the product bulletin that came out last week? Or have you kept up on the product bulletins? Because it's all right there, whether I actually physically repaired products or not, I knew how to do it. And so many times when I was involved in working with some of our engineers, I remember a few times our field support people, and we were working out of New Jersey, and then in New York at the time, in the World Trade Center, we had some customers up at Lockheed Martin, up in Syria, Rochester, I think it was. And the guys would go up, and then they'd call me on the phone, and we'd talk about it, and between us, we came up with some bright ideas. And I remember one day, all of a sudden, I get this phone call, and these guys are just bouncing off the walls, because whatever it was that was going on between them and me, we figured it out, and they put it in play and made it work, and they were all just as happy as clams at high tide, which is the way it ought to   Scott Hanton ** 34:13 be. It's great to work in a team that finds success. The longer I was in technical management, the more I enjoyed the success of the team. It didn't need to be my success anymore that helping the scientists be successful in their roles was truly satisfying,   Michael Hingson ** 34:33 and that helped you, by definition, be more successful in your role.   Scott Hanton ** 34:36 And no question, it could be seen as a selfish byproduct, but the fact is that it still felt really good.   Michael Hingson ** 34:43 Yeah, I hear you, because I know for me, I never thought about it as I've got to be successful. It's we've got problems to solve. Let's do it together. And I always told people that we're a team. And I have told every salesperson. I ever hired. I'm not here to boss you around. You've convinced me that you should be able to sell our products, and sometimes I found that they couldn't. But I said my job is to work with you to figure out how I can enhance what you do, and what skills do I bring to add value to you, because we've got to work together, and the people who understood that and who got it were always the most successful people that I ever had in my teams.   Scott Hanton ** 35:30 One of the things I strive to do as a leader of any organization is to understand the key strengths of the people on the team and to try to craft their roles in such a way that they spend the majority of their time executing their strengths. Yeah. I've also discovered that when I truly investigate poor performance, there's often a correlation between poor performance and people working in their weaknesses. Yeah, and if we can shift those jobs, change those roles, make change happen so that people can work more often in their strengths, then good things happen.   Michael Hingson ** 36:07 And if you can bring some of your skills into the mix and augment what they do, so much the better.   Scott Hanton ** 36:16 Yeah, because I'm just another member of the team, my role is different, but I need to also apply my strengths to the problems and be wary of my weaknesses, because as the leader of the organization, my words carried undue weight. Yeah, and if, if I was speaking or acting in a space where I was weak, people would still do what I said, because I had the most authority, and that was just a lose, lose proposition   Michael Hingson ** 36:43 by any standard. And and when you, when you operated to everyone's strengths, it always was a win. Yep, which is so cool. So you went to Intertech, and how long were you there?   Scott Hanton ** 36:57 I was at Intertech for 10 years, and work I can if you know, for any listeners out there who work in the CRO world, it is a tough business. It is a grind working in that business, yeah? So it was a lot of long hours and testy customers and shortages of materials and equipment that was a hard a hard a hard road to plow,   Michael Hingson ** 37:22 yeah, yeah, it gets to be frustrating. Sometimes it's what you got to do, but it still gets to be frustrating gets to be a challenge. The best part   Scott Hanton ** 37:32 for me was I had a great team. We had senior and junior scientists. They were good people. They worked hard. They fundamentally, they cared about the outcomes. And so it was a great group of people to work with. But the contract lab business is a tough business. Yeah, so when covid came, you know, the pandemic settles in, all the restrictions are coming upon us. I was tasked as the General Manager of the business with setting up all the protocols, you know, how are we going to meet the number of people this basing the masks, you know, how could we work with and we were essential as a lab, so we had to keep doing what we were doing. And it took me about a week to figure non stop work to figure out what our protocols were going to be, and the moment I turned them into my boss, then I got laid off. So what you want to do in a time of crisis is you want to let go of the the general manager, the safety manager, the quality manager and the Chief Scientist, because those are four people that you don't need during times of stress or challenge or crisis. On the plus side for me, getting laid off was a bad hour. It hurt my pride, but after an hour, I realized that all the things that I'd been stressing about for years trying to run this business were no longer my problem. Yeah, and I found that it was a tremendous weight lifted off my shoulders to not feel responsible for every problem and challenge that that business had.   Michael Hingson ** 39:14 And that's always a good blessing when you when you figure that out and don't worry about the the issues anymore. That's a good thing. It was certainly   Scott Hanton ** 39:25 good for me. Yeah, so I'm not going to recommend that people go get laid off. No world to get fired. But one problem that I had is because Paula and I worked to create that business, I sort of behaved like an owner, but was treated like an employee. And my recommendation to people is, remember, you're an employee, find some personal boundaries that protect you from the stress of the business, because you're not going to be rewarded or treated like an owner.   Michael Hingson ** 39:58 Yeah, because you're not because. Or not.   Scott Hanton ** 40:01 So I got laid off. It was in the height of the pandemic. So, you know, I'm too busy of a human being to sort of sit in a rocking chair and watch the birds fly by. That's not my style or my speed. So I started a consulting business, and that was a lot of fun. I really enjoyed doing the consulting work, but I learned something really important about myself, and that's that while I can sell and I can be an effective salesperson, I don't like selling, and as a company of one, when I didn't sell, I didn't make any money, yeah, and so I needed to figure out something else to do, because I really hated selling, and I wasn't doing it. I was procrastinating, and that made the business be unpredictable and very choppy   Michael Hingson ** 40:51 in that company of one, that guy who was working for you wasn't really doing all that you wanted.   Scott Hanton ** 40:56 Exactly the Yeah, you know me as the founder, was giving me as the salesman, a poor performance review was not meeting objectives. So I had a long time volunteer relationship with lab manager magazine. I had been writing articles for them and speaking for them in webinars and in conferences for a long time, probably more than 10 years, I would say, and they asked me as a consultant to produce a a to a proposal to create the lab manager Academy. So the the founder and owner of the the company, the lab X Media Group, you really saw the value of an academy, and they needed it done. They needed it done. They couldn't figure it out themselves. So I wrote the proposal. I had a good idea of how to do it, but I was new to consulting, and I struggled with, how do I get paid for this? And I had four ideas, but I didn't like them, so I slept on it, and in the morning I had a fifth, which said, hire me full time. I sent in the proposal. An hour later, I had a phone call. A week later, I had a job, so that worked out fantastic. And I've really enjoyed my time at lab manager magazine. Great people, fun work. It's really interesting to me to be valued for what I know rather than for what I can do. Yeah,   Michael Hingson ** 42:23 the two relate. But still, it does need to be more about what you know, what you really bring, as opposed to what you can do, because what you can do in general probably is an offshoot of what you know.   Scott Hanton ** 42:38 So this gives me the opportunity to help lots of people. So on the outside of the company, I'm writing articles, creating courses, giving talks to help lab managers. Because I was a lab manager for a long time, yeah, over 20 years, and I know what those challenges are. I know how hard that job is, and I know how many decisions lab managers need to make, and it's wonderful to be able to share my experience and help them, and I am motivated to help them. So was it hard? Oh, go ahead, on the inside, I'm literally an internal subject matter expert, and so I can coach and teach and help my colleagues with what's the science? What do lab managers really think? How do we pitch this so that it resonates with lab managers, and I think that helps make all of our products better and more successful.   Michael Hingson ** 43:31 So was it hard? Well, I guess best way to put it is that, was it really hard to switch from being a scientist to being a lab manager and then going into being a subject matter expert and really out of the laboratory. So   Scott Hanton ** 43:48 people ask me all the time, Scott, don't you miss being in the lab and doing experiments? And my answer is, I miss being in the lab. And I do miss being in the lab. You know, on very stressful days at Intertech, I'd go in the lab and I'd do an experiment, yeah, because it was fun, and I had more control over the how the experiment was run and what I would learn from it than I did running a business. But the flip side of that is, I do experiments all the time. What I learned as the general manager of a business was the scientific method works. Let's data hypothesis. Let's figure out how to test it. Let's gather data, and let's see if the hypothesis stands or falls. And we ran a business that way, I think, pretty successfully. And even now, in in media and publishing, we still run experiments all the time. And it's kind of funny that most of my editorial colleagues that I work with, they think my favorite word is experiment. My favorite word is still why, but we talk all the time now about doing experiments, and that was a new thing for them, but now we can do continual improvement more in a more dedicated way, and we do it a lot faster. Yeah,   Michael Hingson ** 45:00 yeah. So what's the hardest thing you think about being a lab manager?   Scott Hanton ** 45:06 I think the hardest thing about let me answer that with two. I'm not going to be able to narrow it down to one, so I'll give you two. The first one is you transform, maybe one day to the next, from really being in control of your science and working with whether it's animals or rocks or electrons or chemicals, whatever you're working with, having a great degree of knowledge and a lot of control, and the next day, you're hurting cats. And so it's about that transition from having control over your destiny to influencing people to get the work done, and working with people instead of working with experiments, that's really hard. The second is, as a lab manager, there's endless decisions, and so combating decision fatigue is a big deal, and everybody in the lab depends upon you for the decisions you make. And it's not that every decision has to be perfect, you know, that's just a different failure mode if you try to make perfect decisions, but every decision needs to be made promptly. And as a scientist, I could always make more data in order to make a better decision, but as a lab manager, I would often only have maybe 40 or 50% of the data I wanted, and a decision had to be made. And getting comfortable making decisions in the face of uncertainty is really hard.   Michael Hingson ** 46:29 So certainly, being a lab manager or Well, dealing with managers in the way we're talking about it here, has to be very stressful. How do you how do you cope with the stress?   Scott Hanton ** 46:42 So I think ways to cope with the stress successfully is, first of all, you've got to take care of yourself. You know, we've all flown on airplanes, and what is the safety person in the aisle or on the video? Do oxygen masks will fall from the ceiling, and what do we do with them? We put them on before we help somebody else, right? We all know that. But in the workplace, especially as a manager, it's hard to remember that as we care for our team and try and take care of our team, there might not be enough time or energy or capacity left to take care of ourselves, but if we don't fill that gas tank every day doing something, then we can't help our team. And so one way to deal with the stress is to make sure that you take care of yourself. So   Michael Hingson ** 47:28 what do you do? How do you deal with that? So   Scott Hanton ** 47:31 for me, ways that I can reinvigorate is one. I like being outside and get my hands dirty. So I'm not really a gardener, but I call myself a yard dinner. So I grow grass and I grow flowers, and I trim trees, and I want to go outside, and I want to see immediate return on my effort, and I want it to be better than when I started. And it's good if I have to clean from under my fingernails when I'm doing it. Another thing I like to do is I play all kinds of games I'm happy to play, sorry, with little kids, or I'll play complicated strategy games with people who want to sit at a table for three or four hours at a time. Yeah? And that allows my brain to spin and to work but on something completely different. Yeah. And another thing that's been important for me, especially when I was a lab manager is to be involved in youth coaching, so I coached kids soccer and basketball and baseball teams, and it's just beautiful to be out there on a field with a ball, with kids. And you know, the worries of the world just aren't there. The kids don't know anything about them. And it's fun to work with the ones who are really good, but it's equally fun to work with the ones who have never seen the ball before, and to help them do even the most basic things. And that kind of giving back and paying it forward, that sort of stuff fills my tank.   Michael Hingson ** 48:51 Yeah, I empathize a lot with with that. For me, I like to read. I've never been much of a gardener, but I also collect, as I mentioned before, old radio shows, and I do that because I'm fascinated by the history and all the things I learned from what people did in the 2030s, 40s and 50s, being on radio, much Less getting the opportunity to learn about the technical aspects of how they did it, because today it's so different in terms of how one edits, how one processes and deals with sounds and so on, but it's but it's fun to do something just totally different than way maybe what your normal Job would be, and and I do love to interact with with people. I love to play games, too. I don't get to do nearly as much of it as I'd like, but playing games is, is a lot of fun,   Scott Hanton ** 49:52 and I agree, and it it's fun, it's diverting, it's it helps me get into a flow so that I'm focused on. Me on one thing, and I have no idea how much time has gone by, and I don't really care. You know, people who play games with me might question this. I don't really care if I win or lose. Certainly I want to win, but it's more important to me that I play well, and if somebody plays better, good for   Michael Hingson ** 50:14 them, great. You'll learn from it. Exactly. Do you play   Scott Hanton ** 50:18 chess? I have played chess. I've played a lot of chess. What I've learned with chess is that I'm not an excellent I'm a good player, but not an excellent player. And when I run into excellent players, they will beat me without even breaking a sweat.   Michael Hingson ** 50:34 And again, in theory, you learn something from that.   Scott Hanton ** 50:37 What I found is that I don't really want to work that hard and yeah. And so by adding an element of chance or probability to the game, the people who focus on chess, where there are known answers and known situations, they get thrown off by the uncertainty of the of the flip the card or roll the dice. And my brain loves that uncertainty, so I tend to thrive. Maybe it's from my time in the lab with elements of uncertainty, where the chess players wilt under elements of uncertainty, and it's again, it's back to our strengths, right? That's something that I'm good at, so I'm gonna go do it. I've   Michael Hingson ** 51:20 always loved Trivial Pursuit. That's always been a fun game that I enjoy playing. I   Scott Hanton ** 51:25 do love Trivial Pursuit. I watch Jeopardy regularly. A funny story, when we moved into our new house in Pennsylvania, it was a great neighborhood. Loved the neighbors there. When we first moved in, they invited my wife and I to a game night. Excellent. We love games. We're going to play Trivial Pursuit. Awesome like Trivial Pursuit. We're going to play as couples. Bad idea, right? Let's play boys against the girls, or, let's say, random draws. No, we're playing as couples. Okay, so we played as couples. Helen and I won every game by a large margin. We were never invited back for game night. Yeah, invited back for lots of other things, but not game night.   Michael Hingson ** 52:06 One of the things that, and I've talked about it with people on this podcast before, is that all too often, when somebody reads a question from a trivial pursuit card, an answer pops in your head, then you went, Oh, that was too easy. That can't be the right answer. So you think about it, and you answer with something else, but invariably, that first answer was always the correct answer.   Scott Hanton ** 52:32 Yes, I'm I have learned to trust my intuition. Yeah. I learned, as a research scientist, that especially in talking to some of my peers, who are very dogmatic, very step by step scientists. And they lay out the 20 steps to that they felt would be successful. And they would do one at a time, one through 20. And that made them happy for me, I do one and two, and then I'd predict where that data led me, and I do experiment number seven, and if it worked, I'm off to eight. And so I they would do what, one step at a time, one to 20, and I'd sort of do 127, 1420, yeah. And that I learned that that intuition was powerful and valuable, and I've learned to trust it. And in my lab career, it served me really well. But also as a manager, it has served me well to trust my intuition, and at least to listen to it. And if I need to analyze it, I can do that, but I'm going to listen to it,   Michael Hingson ** 53:31 and that's the important thing, because invariably, it's going to give you useful information, and it may be telling you not what to do, but still trusting it and listening to it is so important, I've found that a lot over the years,   Scott Hanton ** 53:47 Malcolm Gladwell wrote a book called Blink, where he talks about the power of the subconscious, and his claim is that the subconscious is 100,000 times smarter than our conscious brain, and I think when we are trusting our intuition, we're tapping into that super computer that's in our skulls. If you want to learn more, read blank. It's a great story.   Michael Hingson ** 54:10 I hear you. I agree. How can people learn to be better leaders and managers?   Scott Hanton ** 54:18 So I think it's there's really three normal ways that people do this. One is the power of experiment, right? And I did plenty of that, and I made tons of errors. It's painful. It's irritating, trial and error, but I used to tell people at Intertech that I was the general manager because I'd made the most mistakes, which gave me the most opportunity to learn. It was also partly because a lot of my peers wanted nothing to do with the job. You know, they wanted to be scientists. Another way is we, we get coached and mentored by people around us, and that is awesome if you have good supervisors, and it's tragic if you have bad supervisors, because you don't know any better and you take for granted. That the way it's been done is the way it needs to be done, and that prevents us from being generative leaders and questioning the status quo. So there's problems there, too. And I had both good and bad supervisors during my career. I had some awful, toxic human beings who were my supervisors, who did damage to me, and then I had some brilliant, caring, empathetic people who raised me up and helped me become the leader that I am today. So it's a bit of a crap shoot. The third way is go out and learn it from somebody who's done it right, and that's why we generated the lab manager Academy to try to codify all the mistakes I made and what are the learnings from them? And when I'm talking with learners who are in the program, it's we have a huge positive result feedback on our courses. And what I talk to people about who take our courses is I'm glad you appreciate what we've put together here. That makes me feel good. I'm glad it's helping you. But when these are my mistakes and the answers to my mistakes, when you make mistakes, you need to in the future, go make some courses and teach people what the lessons were from your mistakes and pay it forward. Yeah. So I recommend getting some training.   Michael Hingson ** 56:17 What's the difference between management and leadership?   Scott Hanton ** 56:21 I particularly love a quote from Peter Drucker. So Peter Drucker was a professor in California. You may have heard of him before.   Michael Hingson ** 56:29 I have. I never had the opportunity to meet him, but I read.   Scott Hanton ** 56:34 I didn't either material. I've read his books, and I think he is an insightful human being, yes. So the quote goes like this, management is doing things right. Leadership is doing the right things. So as a technical manager, there's a bunch of things we have to get right. We have to get safety right. We have to get quality right. There's an accuracy and precision that we need to get right for our outcomes and our results. Those are management tasks, but leadership is about doing the right things. And the interesting thing about that definition is it doesn't require a title or a role or any level of authority. So anyone can be a leader if you're consistently doing the right things, you are exhibiting leadership, and that could be from the person sweeping the floors or the person approving the budget, or anyone in between.   Michael Hingson ** 57:33 Yeah, I've heard that quote from him before, and absolutely agree with it. It makes a whole lot of sense.   Scott Hanton ** 57:41 Other definitions that I've seen trying to distinguish management and leadership tend to use the words manage and lead, and I don't like definitions that include the words that they're trying to define. They become circular at some level. This one, I think, is clear about it, what its intention is, and for me, it has worked through my career, and so the separation is valuable. I have authority. I'm the manager. I have accountability to get some stuff right, but anyone can lead, and everyone can lead, and the organization works so much better when it's full of leaders   Michael Hingson ** 58:21 and leaders who are willing to recognize when they bring something to the table, or if someone else can add value in ways that they can't, to be willing to let the other individual take the leadership position for a while.   Scott Hanton ** 58:40 Absolutely, and you know that really comes down to building an environment and a culture that's supportive. And so Amy Edmondson has written extensively on the importance of psychological safety, and that psychological safety hinges on what you just said, right? If the guy who sweeps the floor has an observation about the organization. Do they feel safe to go tell the person in charge that this observation, and if they feel safe, and if that leader is sufficiently vulnerable and humble to listen with curiosity about that observation, then everybody benefits, yeah, and the more safe everyone feels. We think about emotion. Emotional safety is they anyone can bring their best self to work, and psychological safety is they can contribute their ideas and observations with no threat of retaliation, then we have an environment where we're going to get the best out of everybody, yeah,   Michael Hingson ** 59:46 which is the way it it really ought to be. And all too often we don't necessarily see it, but that is the way it ought   Scott Hanton ** 59:53 to be. Too many people are worried about credit, or, I don't know, worried about things that I don't see. Yeah, and they waste human potential, right? They they don't open their doors to hire anybody. They they judge people based on what they look like instead of who they are, or they box people in into roles, and don't let them flourish and Excel. And whenever you're doing those kinds of things, you're wasting human potential. And businesses, science and business are too hard to waste human potential. We need to take advantage of everything that people are willing to give. Yeah,   Michael Hingson ** 1:00:33 we've been doing this for quite a while already today. So I'm going to ask as a kind of a last question, what, what advice do you want to leave for people to think about going forward in their lives and in their careers?   Scott Hanton ** 1:00:48 So I was participating in a LinkedIn chat today where a professor was asking the question, what sort of advice would you wish you got when you were 21 Okay, so it was an interesting thread, and there was one contributor to the thread who said something I thought was particularly valuable. And she said, attitude matters. Attitude matters. We can't control what happens to us, but we can control how we deal with it and how we respond, right? And so I think if we can hold our attitude as our accountability, and we can direct our strengths and our talents to applying them against the challenges that the business or the science or the lab or the community faces, and we can go in with some positive attitude and positive desire for for change and improvement, and we can be vulnerable and humble enough to accept other people's ideas and to interact through discussion and healthy debate. Then everything's better. I also like Kelleher his quote he was the co founder of Southwest Airlines, and he said, when you're hiring, hire for attitude, train for skill. Attitude is so important. So I think, understand your attitude. Bring the attitude you want, the attitude you value, the attitude that's that's parallel to your core values. And then communicate to others about their attitude and how it's working or not working for them.   Michael Hingson ** 1:02:31 And hopefully, if they have a positive or good enough attitude, they will take that into consideration and grow because of it absolutely   Scott Hanton ** 1:02:41 gives everybody the chance to be the best they can be.   Michael Hingson ** 1:02:47 Well, Scott, this has been wonderful. If people want to reach out to you, how can they do that?   Scott Hanton ** 1:02:51 So LinkedIn is great. I've provided Michael my LinkedIn connection. So I would love to have people connect to me on LinkedIn or email. S Hanson at lab manager.com love to have interactions with the folks out there.   Michael Hingson ** 1:03:08 Well, I want to thank you for spending so much time. We'll have to do more of this.   Scott Hanton ** 1:03:13 Michael, I really enjoyed it. This was a fun conversation. It was stimulating. You asked good questio

Topical authority for staffing firms is one of the most overlooked yet critical SEO strategies in 2025. If your staffing firm isn't building topical authority, you're missing out on prime visibility, ranking on page 1 of Google, better rankings, and high-quality client and candidate leads. In this episode of Insights, Brad Bialy sits down with Shaun Chojnacki, Senior Marketing Strategist at Haley Marketing, to reveal why topical authority is the #1 SEO strategy staffing firms can't ignore—and how to implement it for long-term success. Expect to Learn: - Why topical authority matters for Google, AI, and staffing firms - How to structure your website like a well-organized bookstore - The critical role of FAQs and location pages in SEO rankings - Why every page needs a clear purpose for better user experience - Quick wins to build authority and boost your site's visibility   This episode should inspire you to research staffing SEO strategies and website structure for SEO, so you can start dominating your local and niche markets. Why This Matters Now: Search algorithms—and AI—are evolving fast. Leading staffing firms that master topical authority are already ranking higher and attracting more qualified leads.   Timestamps: 00:00 – Intro: Why topical authority matters 01:21 – What is topical authority? 02:00 – The bookstore analogy: Making websites easy to navigate 06:46 – Why user experience matters for staffing sites 07:56 – How Google and AI interpret your website 10:30 – Building topical authority for a staffing firm in Buffalo 12:30 – Do FAQs still matter for SEO? 15:27 – Why this matters for staffing owners 16:06 – Quick wins: Optimize your About Us page 19:12 – Real-world example: How Haley Marketing ranks #1 22:00 – How to spin this for your staffing firm 25:18 – Every page needs a purpose 26:57 – Quick SEO wins: Reviews and Yelp 27:47 – The danger of low-quality content 29:10 – Where to start if you want to rank 30:15 – Big news: Instagram posts now indexed 32:21 – Closing thoughts   About the Speakers: Brad Bialy is host of Take the Stage and InSights, two of the leading podcast for the staffing industry, presented by Haley Marketing. He has a deep passion for helping staffing and recruiting firms achieve their business objectives through strategic digital marketing. For over a decade, Brad has developed a proven track record of motivating and educating staffing industry professionals at over 100 industry-specific conferences and webinars. Brad has helped guide the comprehensive marketing strategy of more than 300 staffing and recruiting firms, making him a sought-after expert and speaker in the industry. Shaun Chojnacki is a Senior Marketing Strategist at Haley Marketing, specializing in digital marketing, SEO, paid media, and content strategy. Previously, he served as Marketing Director for iPost, where he doubled organic traffic and drove higher lead conversions, and as Operations Manager for Decible Trading Company, overseeing marketing for a suite of six eight-figure eCommerce stores. A lifelong marketer, Shaun has spent over a decade running side-hustle marketing for wedding venues and farms, blending data-driven strategy with creative execution to deliver measurable results.  Offers Heard in this Episode: 30-minutes of strategic marketing consultation with Brad Bialy: https://bit.ly/Bialy30 Special Offers! Our Best Savings of 2025: https://bit.ly/bialyoffer If you're running a staffing firm and your tech stack feels more like a roadblock than a growth engine—Broad & Madison is your fix. With over 60 years of recruitment technology expertise, they streamline your systems, automate the boring stuff, and make your tech finally work for your team, not against it. Broad & Madison doesn't just keep your systems running... they make them smarter, faster, and more profitable. To learn more about our friends over at Broad and Madison and how they can help your staffing firm maximize its technology visit https://www.BroadAndMadison.com

Aidan O'Shea from Otonomee, Caitlín McConn, Operations Manager at Grow Remote, and Dee Coakley, Co-founder and CEO of Boundless, join Bobby to explore how remote working has evolved from a pandemic fix to a permanent fixture.What will employers' new approach to work mean for productivity, culture, and the future of business?Listen here

If you're into final mile logistics, LTL freight, or operations management, listen to this episode with Andrew Rodriguez of Harvey to hear his practical insights and strategies! Andrew highlights managing high-volume freight and maintaining top-tier customer service with a small team, his journey from freight brokerage into manufacturing operations, and Harvey's structured approach to daily shipping cutoffs, rural delivery coordination, vendor management, and real-time metrics to monitor booking speed, damage rates, and customer satisfaction!   About Andrew Rodriguez Andrew is the Operations Manager at Harvey Industries International, where he oversees key aspects of supply chain operations and organizational efficiency. Before joining Harvey Industries, Andrew held a territory management role at a freight brokerage firm, where he supported clients with their freight and transportation operations. This position gave him hands-on exposure to the complexities of freight logistics, allowing him to work with a diverse range of clients and freight modes. His experience provided him with a broad understanding of how transportation integrates with various business functions, including IT, accounting, customer service, and sales. Prior to his work in freight logistics, Andrew held several operations management positions across industries such as commercial property management, real estate development, marketing, sales, and startups. In these roles, he developed a strong passion for process improvement and operational efficiency, grounded in a customer-centric and results-driven mindset. Andrew joined Harvey Industries with the goal of merging his background in operations management with his experience in freight and transportation, ultimately contributing to the broader scope of supply chain operations.  

In this episode, we spoke with Frank Vito and Lauren Sacco from Vito's Lawn Care and Landscaping. Based in Hazleton, this family business has been thriving for 44 years, starting with just a single lawnmower and a pickup truck. Frank, the current president, and his sister Lauren, the operations manager, share the dynamic history and future vision of their company. From their full-service offerings in lawn care and landscaping to their expansion plans, the discussion dives into the generational journey, the influence of their father, and the commitment to quality and family values. The episode also touches on new trends in landscaping, technological advancements, and the personal stories behind the professionals driving the business forward. Tune in to hear about their plans for growth, challenges faced, and the family's dedication to their legacy.If you or someone you know wants to be featured in our next podcast, message us on Facebook!

The following article of the Energy industry is: “The Challenges That Modern B2B Salespeople Face” by  Víctor Tello, Project Operations Manager, ABB.

A late night safe zone has found success in Wellington, and is being brought to Auckland. For the past eight years, Take 10, an initiative run by Vulnerable Support Charitable Trust (VSCT), has been offering a late-night safe zone on Wellington's Courtenay Place. Now, with the support of Auckland Council, the volunteer-run initiative is launching a 10 week pilot in Auckland's city centre. Operations Manager Leigh Keown told Kerre Woodham that they get a lot of students and young people on their night out, but it's for anyone who wants to have a break, get a glass of water, or charge their phone. She says everyone is welcome, and rather than walk around the streets, not knowing what to do, people can come to them for shelter. LISTEN ABOVESee omnystudio.com/listener for privacy information.

Sophie McAdara — Programs and Operations Manager for Bring It Home, and former City of Bentonville urban planner — is in good traffic this week to discuss just what the heck is going on down in Northwest Arkansas. Bentonville, and neighboring towns, have been part of a regional boom in recent years. National attention has followed, and much praise has been given.From mountain bike lanes alongside local roads, to robust greenway projects, and urban integration with natural surroundings, the area has begun to foster a unique identity. Walmart, the University of Arkansas, and others have invested significantly in the livability of the region.Apologies for any subpar audio — we had to use a backup track for a portion of the episode.Timeline:00:00 Sophie McAdara is in good traffic.04:10 Non-profit developers and community land trusts, explained.13:14 Sophie's journey into urban planning.24:15 The growth of Northwest Arkansas.29:32 Local organizations and partnerships.32:59 Community feedback in urban development.35:05 Current NWA transit situation.37:22 Bentonville bike infrastructure.43:07 Congress for the New Urbanism and Emerging New Urbanists.48:14 How to get involved with Emerging New Urbanists.49:47 Wrapping up.Further context:Bring it Home (Sophie's organization).Emerging New Urbanists.Ex. of Bentonville bike infrastructure.Follow Sophie.Support Sophie's art.

From Classroom to Continuous Improvement: Clifton Dial's Journey in Manufacturing Leadership. In this episode of Clocking In: Voices of NC Manufacturing, host Phil Mintz sits down with Dr. Clifton Dial, Operations Manager at WePack Logistics in Laurinburg, North Carolina. From a start in biology and education to a leadership role in manufacturing, Dr. Dial shares his unconventional career path and how his passion for leadership development and continuous improvement ultimately led him to WePack. WePack Logistics, a 2025 NC Manufacturing Leadership Award winner for Continuous Improvement, specializes in contract packaging, display assembly, and co-manufacturing services for major brands like Campbell's. Clifton discusses how his background in teaching and consulting shaped his leadership style, the challenges and opportunities of working in a seasonal operation, and how WePack is building a culture of efficiency and standardization to support long-term growth. Listeners will gain insights into leadership strategies, lean manufacturing practices, and the importance of investing in people and processes for sustainable manufacturing success. LINKS: NCMEP | We Pack Logistics ABOUT: The North Carolina Manufacturing Extension Partnership (NCMEP) NCMEP is the official state representative of the Hollings Manufacturing Extension Partnership (MEP), a program of the U.S. Department of Commerce's National Institute of Standards and Technology (NIST). The MEP National Network is a unique public-private partnership that delivers comprehensive solutions to manufacturers, fueling growth and advancing U.S. manufacturing. NCMEP is administered by NC State University Industry Expansion Solutions and partners with the Economic Development Partnership of NC, the Polymers Center of Excellence, Manufacturing Solutions Center, Hangar6, University of North Carolina at Charlotte Industrial Solutions Lab, and NC State University Wilson College of Textiles. to help manufacturing companies develop and maintain efficient operations that are well-positioned to grow profitably. Through combined resources and collaboration efforts, NCMEP provides solutions and services that help manufacturers to: › Expand Local and U.S. Supply Chain Vendor Relationships › Access Customized Training Programs to Narrow the Workforce Gap › Realize the Efficiencies of Smart Manufacturing and Advanced Technology › Save Time and Energy through Improved Processes, Productivity and Capacity › Expand Facility and Equipment Capabilities › Increase Sales and Profits › Create and Retain Jobs › Streamline New Product Design, Testing, Development and Time to Market Dr. Phil Mintz Dr. Phil Mintz is the executive director of NC State Industry Expansion Solutions (IES) and director of the North Carolina Manufacturing Extension Partnership (NCMEP). Phil drives outreach to NC manufacturers, builds relationships with federal and state leaders, and coordinates efforts to drive profitable manufacturing growth in the state. He also leads the broader IES Extension Operations outreach unit of regional managers, technical specialists, and business development leaders, providing business engagement, assessment, and improvement tools. This includes statewide peer networks, ISO 9000 quality management systems, Six Sigma, Lean manufacturing, environmental services, and health and safety solutions. Dr. Clifton Dial Dr. Clifton Dial is Operations Manager at We Pack Logistics, located in Scotland County, North Carolina.   Dial's primary focus at We Pack Logistics is to improve efficiencies and build a culture of continuous improvement through training and development of people and processes. Dial has earned a Ph.D. in Organizational Leadership and holds several certifications in lean manufacturing and leadership development. As an organizational consultant, Dial has over 12 years of experience in training and development, focusing on leadership and continuous improvement, specifically in manufacturing, warehousing, and distribution companies across North Carolina.  Before joining the We Pack Team, Clifton served as the lead trainer and curriculum developer for Dial Ventures LLC, where he provided customized leadership and continuous improvement training to over 100 industries across the state.  

We're back on the genetic evaluation theme with Peta Bradley, Operations Manager at Sheep Genetics, to talk all things sheep genetics and the exciting changes that are happening at MLA in terms of bringing the two LAMBPLAN databases together. Peta also discusses the evolution of the Sheep Genetics genetic evaluation over the years, the crucial role of genomics as well as phenotypes and a current reference population, as well as her ice-swimming journey! Head Shepherd is brought to you by neXtgen Agri International Limited. We help livestock farmers get the most out of the genetics they farm with. Get in touch with us if you would like to hear more about how we can help you do what you do best: info@nextgenagri.com.Thanks to our sponsors at MSD Animal Health and Allflex, and Heiniger Australia and New Zealand. Please consider them when making product choices, as they are instrumental in enabling us to bring you this podcast each week.Check out Heiniger's product range HERECheck out the MSD range HERECheck out Allflex products HERE

In this episode of The Ugandan Boy Talk Show, we sit down with Brillian, the PR Executive, and Elisha Shane, the Operations Manager of UG Party Culture — one of Uganda's most influential events brands.

In this episode of Workforce 4.0, host Ann Wyatt interviews Michael Maxwell, the operations manager at Horn USA. They discuss the unique digital processes that enable Horn as a major player in customized tooling manufacturing and provide a blueprint for moving forward in Industry 4.0. They also discuss the origin story of Horn GmbH and Horn USA, the importance of open source solutions to process ownership, and the unique way that digitizing processes like their ERP system has led to better customer insights and customer service. Michael shares insights on the future of work, workforce development, and the role of technology in enhancing manufacturing efficiency.In This Episode:-00:00: Welcoming Horn To Workforce 4.0-02:16: The Origin Story of Horn GmbH-06:08: Horn USA's Innovation Through Industry 4.0-12:45: Providing Customized Solutions-15:22: Technology Days: Showcasing Digital Transformation -16:50: The ROI of Industry 4.0-18:22: The Industry 4.0 Blueprint-24:41: Adopting Technology At Scale-28:47: Shaping The Future of Work-39:17: The Future of Horn USA-43:57: Conclusion And Contacting Horn USA More About Michael Maxwell And Horn USAMichael Maxwell currently serves as the Operations Manager for Horn USA based in Franklin, TN. After transitioning out of his career in IT consulting, Michael joined Horn USA and has been instrumental in developing key processes that have remained critical to driving quality and production for Horn's increasing line of customized tooling parts. To date, Paul Horn GmbH is In 70 countries on all continents, companies in the automotive, chemicals, aerospace, medical and tool and mould making industries manufacture using precision tools from Paul Horn GmbH. Their core competences are based on four pillars: their own research and development department, their own coating technology, their own carbide production and their own manufacturing technologies. To learn more about Michael, connect with him here. To learn more about Horn USA, check their page out here.

Robert French, the Operations Manager for the Capital and Maintenance Division in Elk Grove, who discussed his responsibilities managing capital improvement projects, ADA enhancements, and smaller maintenance tasks, emphasizing their in-house approach to project management and the city's growth. Robert French shared his career path in public works, his move to Elk Grove for long-term maintenance planning, and his insights on effective operations management, including staff development, project planning, and community communication. Robert French highlighted the complexities of public works beyond immediate fixes and offered recommendations for dining in Elk Grove. Give the show a listen and remember to thank your local Public Works Professionals.

This week on #ItsEasySon, Gerald talks with Linval Johnson, Head of Consumer Banking at Proven Bank. Mr. Johnson's Bio With over a decade of experience in the banking and finance industries, Linval Johnson has cultivated a deep passion for exceptional customer service and enhancing the client experience. His career, starting as a Bank Supervisor and later progressing to more senior roles such as Operations Manager, Credit Manager, Electronic Services Manager, Project Manager and now Head of Consumer Banking, reflects his comprehensive understanding of the field. Alongside a Master's in Business Administration and PMP certification, Linval leverages his expertise as an Adjunct Lecturer at the University College of the Cayman Islands. He is committed to assisting clients achieve their financial goals and providing personalized services for their unique needs. When not immersed in banking, Linval unwinds with music and following his favorite sports teams.

In today's episode of the Elevate Your Career podcast, Nicole is joined by Craig Kapper, Executive Vice President of Irvine Technology Corporation.In this fascinating conversation, you'll learn how, in today's rapidly evolving landscape, professionals and organizations alike face unprecedented challenges when it comes to evaluating talent. New technologies have changed how candidates present themselves, making it increasingly difficult to discern genuine skills from polished façades. This shift has forced hiring managers to rethink traditional interview methods and look deeper into the authenticity behind resumes and conversations.Nicole and Craig explore the subtle signals that can reveal whether a candidate truly possesses the expertise they claim. From spotting delays or scripted answers during interviews to recognizing the telltale signs of AI-assisted responses, you'll discover practical strategies that can save valuable time and resources. The conversation also highlights how cultural fit and adaptability have become even more critical in an environment where artificial intelligence can level the playing field in unexpected ways.This episode offers a nuanced perspective on balancing innovation with integrity, empowering those responsible for hiring to navigate this new terrain with confidence and discernment.If you've enjoyed this episode of the Elevate Your Career podcast, be sure to leave a review and subscribe today! Enjoy!In This Episode You'll Learn:The impact of AI on recruitment and hiring, such as the fact that 75% of resumes are AI-enhanced, with 30-50% being misrepresentations or outright falsehoods.The issue of AI-enhanced resumes, and the difficulty of differentiating between genuine candidates and those using AI tools.How the use of real-time voice command tools that can generate answers for candidates can be a red flag.The importance of behavioral interview techniques and cultural fit in the AI hiring world.Why businesses should avoid relying solely on AI tools for information, as they may provide inaccurate data.And much more...Guest Bio:Craig Kapper is the Executive Vice President at Irvine Technology Corporation, bringing over 25 years of leadership experience in technology talent solutions and strategic operations. He began his career in 1995 as a District Sales and Operations Manager at Winston Tire Co., where he managed a $60 million budget and led a team of nearly 400. In 2001, he joined Robert Half, where he spent nearly two decades as a District President and later as Managing Director of National Technology Accounts, partnering with top global companies to deliver technology and creative talent solutions. At Irvine Technology Corporation since 2023, Craig oversees consulting, contracting, direct placements, and project-based IT services. He studied Business Administration and Management at the University of Colorado Boulder.Resources:Craig's LinkedInIrvine Technology CorporationDisclaimer: The views, information, or opinions expressed during this podcast are solely those of the individuals involved and do not necessarily represent those of the Elevate Your Career podcast or its affiliates. The content provided is for informational and entertainment purposes only and is...

Paramedics are giving the Government a thumbs up, as it moves to crack down on assaults towards first responders and prison officers. It's proposing higher penalties, with five years maximum imprisonment for assault with intent to injure, and a seven year maximum for injuring with intent. St John Ambulance Operations Manager Stu Cockburn told Mike Hosking this is a step in the right direction. LISTEN HERESee omnystudio.com/listener for privacy information.

We are coming to you live from Adventure Unknown here in Fenton, MO.Today I'm joined by our new Operations Manager, Jessica Cochran.Jessica and I have known each other for a few years, belong to the same parish of SMMA, and have a lot of mutual connections. A little over a month ago she posted about wanting to find a new role, and I immediately reached out to her. We had a conversation at the office and it seemed like a great fit right from the beginning. She officially joined the team about a month ago, and has been a massive blessing to our team and our clients. This episode we are going to dive into her background and what her experience has been so far, but we will likely try to do more of these episodes in the future.Jessica's Bio:Jessica Cochran has over a decade of experience in project management, digital marketing, and event execution, she specializes in turning vision into action. Jessica has supported CEOs, led remote teams, and managed high-impact events with budgets up to six figures—all while building communities and systems that scale. A former educator and coach, she blends strategy with heart, helping brands grow through clarity, leadership, and intentional connection. In this episode, get a behind-the-scenes look at how Jess keeps things running smoothly—and how her role helps elevate every part of the business.Connect with Jessica: Facebook: https://www.facebook.com/jessica.winkle.9 Instagram: https://www.instagram.com/jwink22/ LinkedIn: https://www.linkedin.com/in/jessica-cochran-555982261/ Builders of Authority:FREE Facebook Group: https://www.facebook.com/groups/7685392924809322 BOA Mastermind: https://buildauthority.co/order-form-mastermind GoHighLevel Extended 30-day Free Trial w/TONS of Personal Branding Bonuses: http://gohighlevel.com/adammcchesney

I think every car should have a dash cam in it as does my guest. This episode I visit with Matthew Richie, Operations Manager for The Dashcam Store in Austin, Texas about how they work, privacy concerns, features, prices, operations and how fleets are using them to help their business. All that and more on the Driving You Crazy Podcast.    Contact: https://www.denver7.com/traffic/driving-you-crazy 303-832-0217 or DrivingYouCrazyPodcast@Gmail.com Jayson: twitter.com/Denver7Traffic or www.facebook.com/JaysonLuberTrafficGuy  WhatsApp: https://wa.me/17204028248 Instagram: https://www.instagram.com/denver7traffic   The Dashcam Store: https://www.thedashcamstore.com/   Production Notes: Open music: jazzyfrenchy by Bensound Close music: Latché Swing by Hungaria

Send us a textAre you ready to discover how rescued dogs are transforming the lives of veterans and first responders? In this eye-opening episode, I welcome back Connor Long, Operations Manager at Marley's Mutts Dog Rescue, to discuss their groundbreaking program, Troops N Tails.Connor shares his personal journey with equine therapy and how it inspired this innovative initiative. We explore how Troops and Tails bridges the gap between animal-assisted therapy and mental health support for veterans, offering a safe space for healing and growth.What you'll learn in this episode:The power of animal-assisted therapy in addressing PTSD and traumaHow Troops and Tails provides flexible, personalized support for veteransThe importance of building community and shared experiences among veteransCreative approaches to mental health support, including workshops and outdoor activitiesWays to get involved and support this life-changing programKey takeaways:Animal-assisted therapy can break down barriers and facilitate healing in ways traditional therapy cannotProviding a judgment-free space allows veterans to process emotions at their own paceRebuilding community is crucial for veterans transitioning to civilian lifeInnovative programs like Troops and Tails can fill gaps in mental health services for veteransThis conversation with Connor Long sheds light on the incredible potential of animal-assisted therapy to support our veterans. It's a powerful reminder of the healing bond between humans and animals. Follow Troops N Tails on Facebook, Nuvita CBD for You & Your PetsNuvita has organic wellness products for you & your pets. Code Julie10 for 10% off every purchase.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showSupport the Podcast by buying cute merch! Check out the Your Story Matters Official Store with items supporting both The Story of My Pet Podcast. & Podcast Your Story Now.Shop our affiliate sponsors: Learn more & shop Nuvita CBD Use code Julie10 for 10% for you & pets!Learn more & shop Little Words Project Use code FURMOM for 15% for you & gifts for friends and family!The Story of My Pet Podcast and Blog- Website - Instagram - TwitterContact your host via Email- julie@thestoryofmypetpodcast.comConnect with your host, Julie Marty-Pearson – Website - YouTube - Instagram - Facebook - LinkedIn - ...

Join us for an in-depth conversation with Jess, the dedicated Operations Manager of Haunted Hills Estate Scream Park, as we explore the incredible amount of planning, creativity, and passion that goes into running one of Pennsylvania's most talked-about haunted attractions. In this exclusive interview, Jess opens up about the year-round work it takes to keep the park evolving, the challenges of managing multiple attractions, and how the team brings new nightmares to life each season.We dive into what makes Haunted Hills Estate unique—from the interactive experiences to the detailed sets, intense performances, and the overall guest journey. Jess also discusses what it takes to build a reliable crew, how the park prepares for peak nights, and how they handle everything from actor coordination to last-minute changes. This is a must-watch for fans of immersive horror entertainment, haunted house creators, or anyone curious about what happens behind the scenes at a large-scale scream park.Whether you've visited Haunted Hills Estate before or you're discovering it for the first time, this interview offers valuable insight into the dedication and teamwork that drive its success. Be sure to stick around for stories from the trenches, lessons learned, and a preview of what's coming in the next season.Hit that like button, drop a comment to let us know your favorite part, and subscribe for more interviews, haunt coverage, and Halloween content all year long!#HauntedHillsEstate #ScreamPark #HauntSeason #HauntedAttractions #BehindTheScenes #Halloween365

This week on the Oakley Podcast, host Jeremy Kellett chats with Jason Webb & Bradley Simpson, Operations Managers at Oakley Trucking. During the conversation, the group provides an insider's view of managing bulk freight across pneumatic and end dump divisions. They discuss the challenges of coordinating over 900 owner operators, emphasizing the critical importance of communication, customer service, and building strong relationships. With over 1,000 customers and opportunities for growth, the podcast highlights how Oakley's success stems from reliable drivers, strategic operations, and a commitment to solving problems quickly. The conversation also reveals the complex world of trucking, where technology, customer expectations, and operational efficiency intersect to create a thriving business. Don't miss this episode!Key topics in today's conversation include:Previewing Today's Episode (0:12)Role of Operations Managers and Dispatchers (4:04)Current State of Freight: End Dumps and Pneumatics (7:14)Challenges: Capacity and Missed Opportunities (10:00)Customer Base and Untapped Potential (12:54)Communication: The Key Challenge (15:06)Booking Loads: Then vs. Now (17:23)Building Customer Relationships (20:13)Oakley's Competitive Edge (22:12)Customer Feedback and Owner-Operator Excellence (25:09)Importance of Customer Service and Owner-Operator Standards (30:04)Behind-the-Scenes Operations and Trust (33:33)Looking to the Future (37:18)Final Thoughts and Takeaways (39:23)Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

Abby Fallacaro is the Senior Manager of Ecommerce at Edie Parker and Flower by Edie Parker, leading female-founded and operated lifestyle brands. With extensive experience in ecommerce management, she leads digital strategy and ecommerce operations for both brands, overseeing online sales, customer experience, and digital marketing initiatives. Abby has been instrumental in integrating lifestyle branding with product offerings, ensuring cohesive brand experiences across digital platforms. Before Edie Parker, she held various roles at Lewis, including Operations Manager, Ecommerce Manager, and Head of Ecommerce.  In this episode… Marketing in regulated industries often presents unique challenges. With limited avenues for digital promotion, brands can struggle to maintain visibility and connect with their target audience. How can companies grow and scale their presence while working within these constraints? Ecommerce expert Abby Fallacaro has helped build a lifestyle brand that resonates with its audience. She emphasizes the importance of understanding and nurturing a community that aligns with the brand's values. Abby also recommends focusing on authentic marketing tactics such as activation events and leveraging organic word-of-mouth marketing, even in a space with strict advertising regulations. Combining customer bases across various product lines can help bolster growth, and leveraging content strategies like blogging and social media can increase engagement and drive sales. In this episode of Minds of Ecommerce, Raphael Paulin-Daigle interviews Abby Fallacaro, Senior Manager of Ecommerce at Edie Parker and Flower by Edie Parker, about growing a brand in a highly regulated space. Abby discusses the importance of building a lifestyle brand, the challenge of cross-promoting various product lines, and how activation events can drive community engagement.

The National Child Traumatic Stress Network's mission is to raise the standard of care and improve access to services for traumatized children, their families and communities throughout the United States.  Listen as Dr. Gregory Leskin, Rio May del Rosario, and Irene Ohsaka discuss trauma events, child traumatic stress, and what support looks like after experiencing a trauma.   This podcast is made possible by generous funding from the USAA Foundation.   Audio mixing by Concentus Media, Inc., Temple, Texas.   Show Notes: Resources:   The National Child Traumatic Stress Network (NCTSN) https://www.nctsn.org/   Military and Veteran Families https://www.nctsn.org/what-is-child-trauma/populations-at-risk/military-and-veteran-families   2025 MCEC Global Training Summit https://militarychild.org/event/gts/   Bio: Dr. Gregory Leskin is licensed clinical psychologist and serves as Director, NCTSN Military and Veteran Families and Children Program and the Academy on Child Traumatic Stress at the UCLA/Duke University's National Center for Child Traumatic Stress. Dr. Leskin directs the NCTSN/DoD Academy on Child Trauma, an online training and social media platform developed to train DoD Family Advocacy Program staff clinical skills related to child trauma and behavioral health prevention for military families and children. Previously, Dr. Leskin has worked as a Clinical Researcher and Director of Clinical Training at the National Center for PTSD, Stanford University and the VA Palo Alto Health Care System. He completed a National Institute of Mental Health (NIMH) post-doctoral fellowship at the National Center for PTSD at the Boston VA Medical Center.  Dr. Leskin has written, consulted, and lectured on a number of clinical topics, including risk factors facing military-connected children, combat-related PTSD, impact of deployment on families and children, and promoting psychological resilience and well-being. He is the primary developer for the MiTi Kids program bringing together Military Informed and Trauma informed Principles for organizations to serve the needs of military and Veteran Families.   Irene Ohsaka, PMP, has over 6 years of experience in training and development. Ms. Ohsaka serves as the Training and Operations Manager for the NCTSN Academy on Child Traumatic Stress (Academy) at the UCLA-Duke University National Center for Child Traumatic Stress. She received her Bachelor of Science in Clinical Psychology at the University of California, San Diego. In the past, she trained over 13,000 employees and leaders in psychological safety and has experience working in longitudinal clinical research on brain development and child health. In recent years, Ms. Ohsaka has collaborated closely with the Department of Defense (DoD) and the National Center on the Sexual Behavior of Youth (NCSBY) to develop trainings and resources on problematic sexual behavior in children and youth for military personnel and families.   Rio May del Rosario is a licensed Social Worker with nearly 20 years of experience. Ms. del Rosario serves as the Assistant Program Director for the NCTSN Military and Veteran Families and Children (MVFC) and the NCTSN Academy on Child Traumatic Stress (Academy) at the UCLA-Duke University National Center for Child Traumatic Stress. She received her Bachelor of Art in Psychology and Health: Science, Society, and Policy at Brandeis University and her Master of Social Work at the Silberman School of Social Work at Hunter College-CUNY. Prior to joining the Academy in 2014, Ms. del Rosario held various positions at the Kings County District Attorney's Office Victim Services Unit in Brooklyn, New York serving victims and survivors of child maltreatment, domestic violence, and sexual assault. She also worked as a sexual assault crisis counselor with the Rape Treatment Center at UCLA Health, Santa Monica Medical Center.

Erica chats with Missy Maruschak, the Operations Manager for Doo Doo Squad in Sacremento, CA. She discusses her role as a "catchall" who handles daily operations to allow the CEO, Todd, to focus on growth. Maruschak explains how she entered the "poop scooping" industry after COVID-19 layoffs, highlighting her background in management and a unique connection with DoodyCalls. The conversation covers the challenges of scaling a small business, particularly during a pandemic, including hiring, training, and transitioning from manual processes to modern software. Maruschak also details a typical day as an operations manager, emphasizing the importance of trust, delegation, and surrounding oneself with a talented team, before explaining the benefits and application of DoodyCalls' natural enzyme deodorizer and their specially designed scooping tools. Doo Doo Squad TikTok - Doo Doo Squad Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com

How do you build trust, attract top talent, and finally make your marketing hit home?This time around, Katie's chatting with Ethan Okovikas, Operations Manager at HGA, whose fashion background surprisingly led him into the world of AEC. They talk about how storytelling is at the heart of both industries. Ethan shares how firms can flex their influencer muscles with employee-generated content that feels real and relatable.If you want your brand to connect on a deeper level, this one's for you!Topics discussed in this episode:storytellinguser-generated contentemployee-generated contenttelling stories with designdigital strategy content creationmarketing strategypeople behind the projectshuman touchbrand storiesConnect with Ethan Olkovikas, Content Operations Manager, HGA:Website: https://olkovikas.com/LinkedIn: https://www.linkedin.com/in/eolkovikas/ Connect with Katie:  https://smartegies.com/ Rate, Review, & Follow on Apple Podcasts:We hope you're finding value in our AEC Marketing For Principals.  Your feedback is important to us and we'd love to hear from you. Here's how you can help.  Scroll to the bottom, rate our podcast with five stars, and select “Write a Review.”  Let us know what you found most helpful from this episode!  And if you haven't done so already, give the podcast a follow, and you'll be notified when new episodes come out.

Joy Johnson, Senior Communications and Marketing Specialist, and Sarah O'Reilly, Operations Manager, join the podcast this week to get us ready for Parks and Recreation's Longest Day of Play on June 20! Check it out and let us know what you think!

Last week, Gerry Creighton (former Operations Manager at Dublin Zoo) popped into the studio to chat to Derek and Richard about the challenges of managing elephants in captivity, the conservation pressures that these massive mammals face in the wild and how to reduce conflicts between humans and elephants.

On today's episode, Cailee French joins me to talk about Speaking Up for You and Baby: Advocacy at Every Stage.Cailee shares how these powerful tools can be seamlessly integrated into your existing practices. We explore the importance of self-advocacy in pregnancy, how that evolves into advocacy for your children once they're born, and the ways we can empower families to feel confident speaking up in every setting—from medical offices to daily parenting moments.Cailee is the Operations Manager at The Fresh Test, a company revolutionizing the traditional glucose screening experience by offering a cleaner, dye-free alternative to the conventional glucola drink. Their mission is to improve maternal health by creating more informed, supportive, and health-conscious pregnancy care options.Cailee French Website: thefreshtest.com Instagram: @thefreshtest Offerings: A clean, dye-free glucose alternative for pregnancy testing, designed to improve the maternal health experience. Let's Stay Connected!

Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.Gemma is hugely passionate about Improvement and developing people and processes. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realize they have the power to change; or when they get excited about all the improvements they could make.In 2019, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.Gemma is based in Cheshire in the UK, working globally.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

In this episode of Behind the Breath, Marjorie Cullinan, MSHA, RRT, RRT-NPS, RPFT, Operations Manager of Pulmonary Function Testing at Yale New Haven Hospital, sits down with AARC Vice President of Membership and Customer Care, Monique Kimmel to discuss the importance of AARC resources and networking in the Diagnostics Specialty Section, her journey in adult and pediatric respiratory critical care, and how her mentors help shape her career.Additional Resources AARC Diagnostics Specialty SectionBehind the Breath Video with Marjorie Cullinan and Monique KimmelSend us a textSupport the show

In this episode of the Uplevel Dairy Podcast, Peggy Coffeen is joined by David Moser, Operations Manager of Oakridge Dairy. David recently attended the 2025 Entre-Leadership Summit in Denver, Colorado, featuring renowned leadership experts such as John Maxwell, Patrick Lencioni, and Jim Collins. He shares highlights from the summit, emphasizing the importance of personal growth, leadership, and effective team management through tools like Working Genius. Additionally, David discusses how leadership principles are applied at Oakridge Dairy, from community involvement to internal team development. The episode underscores the significance of leadership in driving both personal and organizational success.Learn more about the Entre-Leadership Summit here: https://www.ramseysolutions.com/shows/summit00:00 Introduction to the Uplevel Dairy Podcast01:51 Meet David Moser: Operations Manager at Oak Ridge Dairy02:27 Overview of Oak Ridge Dairy04:22 Leadership and Personal Growth Insights from Entree Leadership Summit06:52 Key Takeaways from Top Leadership Speakers10:29 Implementing Leadership Lessons at Oak Ridge Dairy13:34 The Importance of Team Dynamics and Working Genius21:03 Empathy and Culture in Leadership30:02 Balancing Personal and Professional Growth38:56 Final Thoughts and Conclusion

BOXING: Galway GAA Finance & Operations Manager Sean O'Connor with Galway Bay FM's John Mulligan at Kieran Molloy's staredown

Share Your Salary: Canadian Nick The Operations Manager full 435 Mon, 02 Jun 2025 16:27:17 +0000 zArDJZfDJ1Wk9U2mmxDktyY590vRBCTO society & culture Share Your Salary society & culture Share Your Salary: Canadian Nick The Operations Manager Because everybody wants to know how much people make for a living, but have been afraid to ask until now… 2024 © 2021 Audacy, Inc. Society & Culture False https://player.amperwavepodcasting.co

The 2025 PGA Championship is around the corner, the second major of the year, and The Real Deal Podcast has you covered from all angles, with a new episode featuring guest Operations Manager and Lead PGA Editor at Rotoballer Joe Nicely.Become a supporter of this podcast: https://www.spreaker.com/podcast/the-real-deal-with-courtney-harden--3678816/support.

We've been on a training theme for the last couple of episodes which, I think, is super relevant considering the average level of experience in the winter maintenance profession right now.  As maintenance managers, where do you go to get relevant, state of the practice, training for you're winter maintenance operators and supervisors?  One option is offered through the American Public Works Association.  We just wrapped up a great conversation with Dan Schacher of the Alaska Department of Transportation and Public Facilities Northern Region Maintenance & Operations Manager and, more importantly,  coordinator for APWAs Winter maintenance supervisors and operator certificate program. Dan explains that this program is geared for state and local supervisors and operators alike. Listen in as we visit with Dan as he tells us about this certificate program and how it might be well suited for your staff.For more information on the APWA Supervisor and Operator Certification Program you can email Dan at daniel.schacher@alaska.govSign up for email notifications on future episodes and other communications associated with winter maintenance and winter weather management by clicking on subscribe on the Talkin' Winter Ops website at TalkinWinterOps.comThanks for listening in and stay safe out there!

Erik Oliver holds a Bachelor of Applied Science in Accounting from Westminster College. Prior to joining Cost Segregation Authority, Erik was an Operations Manager for a multi-million dollar landscaping and design firm in Long Island, NY. Since heading west and joining Cost Segregation Authority, Erik has been speaking at local, regional, and national events. He brings with him a passion for identifying cost savings and educating commercial real estate owners on the benefits of cost segregation.  What You Will Learn: Who is Erik Oliver? How does selling a property and carrying the note benefit the seller? What is the concept of the "velocity of money" in investing? How can self-directed IRAs be utilized for note investing? What are the tax advantages of using a health savings account (HSA) for investments? How is interest income from notes taxed for individual investors? What happens to the depreciation recapture when a property is sold? How has the percentage of bonus depreciation changed from 2022 to 2027? What legislative actions are currently being discussed regarding bonus depreciation? How can investors prepare for potential changes in tax legislation affecting real estate? How can real estate investors utilize these tax credits to their advantage? What should a real estate investor do if their current tax preparer is unaware of these tax strategies? How can real estate agents use cost segregation to differentiate themselves in the market? What is the process for business owners, such as dentists, to benefit from cost segregation? How can cost segregation be applied to dental offices and other medical practices? How flexible is the timing for conducting a cost segregation study after purchasing a property? What are the tax implications for international investors, such as Canadians, who own U.S. properties? What key takeaway does Erik emphasize about the difference between tax preparers and tax strategists? How can real estate professionals leverage cost segregation to provide value to their clients? Erik shares how everyone can contact her. Additional Resources from Erik Oliver: Website: https://csap.com/ Email: erik@costsegauthority.com LinkedIn: https://www.linkedin.com/in/erik-oliver-b800657/ Attention Investors and Agents Are you looking to grow your business? Need to connect with aggressive like-minded people like yourself? We have all the right tools, knowledge, and coaching to positively effect your bottom line. Visit:http://globalinvestoragent.com/join-gia-team to see what we can offer and to schedule your FREE consultation! Our NEW book is out...order yours NOW! Global Investor Agent: How Do You Thrive Not Just Survive in a Market Shift? Get your copy here: https://amzn.to/3SV0khX HEY! You should be in class this coming Monday (MNL). It's Free and packed with actions you should take now! Here's the link to register: https://us02web.zoom.us/webinar/register/WN_sNMjT-5DTIakCFO2ronDCg

Send us a textToday I'm joined by author, Bob Johnson. Bob Johnson holds an MFA from the Iowa Writers Workshop.He took an extended break from writing short stories tofollow several career paths, the most notable being anEnglish professorship at Goshen College in Goshen, Indiana,and Operations Manager at WSBT-TV in South Bend.Upon retirement, he picked up his pen again and now writesfull-time. His stories have appeared in The Hudson Review,The Common, Vol. 1 Brooklyn, The Barcelona Review, andelsewhere. His short story “Bird Fever” won the MargueriteMcGlinn Award in Philadelphia Stories, and his story “TheContinental Divide” was named Short Story of the Yearin The Hudson Review.Johnson lives and works in South Bend with his wife Cindyand their dog Gracie Mae.To learn more about Bob, or to purchase his booked, please visit https://www.bobjohnsonwriter.com/Creator/Host: Tammy TakaishiAudio Engineer: Alex Repetti Visit the Self-Care Institute at https://www.selfcareinstitute.com/ Support the showVisit www.creativepeacemeal.com to leave a review, fan voicemail, and more!Insta @creative_peacemeal_podcastFB @creativepeacemealpodRedbubble CPPodcast.redbubble.comCreative Peacemeal READING list here Donate to AhHa!Broadway here! Donate to New Normal Rep here! Interested in the Self-Care Institute with Dr. Ami Kunimura? Click here Interested in Corrie Legge's content planner? Click here to order!

This is the very first episode of the Series – Bridging the Age Gap – where we explore how women from different generations come together to reframe what it means to lead. In this episode, Julia is joined by Mieke Verloo and Mariel Mia Haug, a professor and her former student who connected at a conference on democracy and gender equality in Europe. What began as a formal introduction quickly evolved into a collaborative dynamic grounded in shared roots, values, and feminist ideals. Mia reflects on how she had to shed learned notions of deference and excessive politeness to form a meaningful connection. Mieke, the professor, in turn, shares how intentional presence, deep listening, and care are at the heart of how she holds space and how that is, in itself, a way of leading. They explore how age difference can create assumptions about what each person brings to the table, and how those assumptions can be challenged through honest dialogue and mutual respect. Listen to dive into a conversation between two women at different life stages, choosing curiosity over hierarchy as that's where the magic in leading resides. About The Guests: Mieke Verloo is Professor of Comparative Politics and Inequality Issues at Radboud University in the Netherlands, and Non-Residential Permanent Fellow at the IWM, Institute for Human Sciences in Vienna. She has extensive publications on gender equality policymaking in Europe, on gender mainstreaming and intersectionality, on gendered body politics, gendered knowledge politics, and on opposition to gender equality in Europe. For 2022-2036, she is coordinating the CCINDLE project. Since 2020, she is also chair of the FLAX Foundation Mia Haug is a political science graduate from Estonia with a strong background in student politics. She's also the Operations Manager at Women Emerging. As cofounder and former board member of 020 - a student political party at the University of Amsterdam - she led key initiatives aimed at improving student representation and passed policies that addressed key issues affecting the community. Later, as Chair of LEF, a youth-oriented party in the Netherlands, she worked on radical policy ideas like universal basic income, better access to mental health care, and just climate action.

Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.Gemma is hugely passionate about Improvement and developing people and processes. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realize they have the power to change; or when they get excited about all the improvements they could make.In 2019, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.Gemma is based in Cheshire in the UK, working globally.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Canadian podcasting duo Darren Grimes and Graham Dunlop of Grimerica discuss censorship, the new king of Canada Mark Carney, cataclysmic cycles, and more funky stuff! Watch on BitChute / Brighteon / Rumble / Substack / YouTube Geopolitics & Empire · Grimerica: Censorship, Conspiracy, Carney, & Cataclysmic Cycles! #551 *Support Geopolitics & Empire! Become a Member https://geopoliticsandempire.substack.com Donate https://geopoliticsandempire.com/donations Consult https://geopoliticsandempire.com/consultation **Visit Our Affiliates & Sponsors! Above Phone https://abovephone.com/?above=geopolitics easyDNS (15% off with GEOPOLITICS) https://easydns.com Escape Technocracy course (15% off with GEOPOLITICS) https://escapethetechnocracy.com/geopolitics PassVult https://passvult.com Sociatates Civis (CitizenHR, CitizenIT, CitizenPL) https://societates-civis.com Wise Wolf Gold https://www.wolfpack.gold/?ref=geopolitics Websites Grimerica https://grimerica.ca Grimerica Outlawed https://grimericaoutlawed.ca The Eh-List https://eh-list.ca Contact at the Cabin https://contactatthecabin.com Adultbrain Publishing https://adultbrain.ca About Darren Grimes Darren Grimes spent his formative years raised by his mother in Northern Ontario Canada. Darren spent his early adulthood working in the steel industry, eventually landing him in Calgary Alberta. During this time Darren and friend Graham Dunlop started The Grimerica Podcast, an interview podcast about all the things they and their podcast community find interesting in the world, which helped lead him to many, many rabbit holes. Today Darren raises two young daughters in Alberta, Canada, working as a podcast host, author and entrepreneur. Darren spends a lot of time with his family and hunting and fishing.. His skeptical approach to the phenomena investigated on The Grimerica Show is tempered by his libertarian leanings, though this combination frequently leads him to crush the dreams of anyone looking for a high-rated synchronicity. Working in high steel construction has given him the privilege of having a bird's-eye perspective on a variety of subject matter, both literally and figuratively. His avoidance of cameras has nothing to do with paranoia, taking his picture will, very literally, steal his soul. Someday, Darren hopes to bust a few caps in Sasquatch, while he has more than a few caps swirling around in his own head. He is not as clean and sober as Graham. About Graham Dunlop Graham's primary passions are podcasting, researching, and helping others. Obsessed with learning and self-improvement, Graham and Darren started The Grimerica Podcast in 2013. Their show has continued to grow into a sizable and loving community. Most recently he's pursued a spin-off podcast, Grimerica Outlawed, and has narrated various audiobooks. A fast-paced life of corporate ladder climbing and competitive sports eventually took its toll, and Graham got completely clean and sober in 2008. Every year since then has been an escalating pursuit into the esoteric, occult, and spiritual arenas. Somewhere along the way he found time to travel around the world, become a Reiki master, get certified in Addiction Studies, facilitate Buddhist meditative recovery meetings, coach hockey, and lead numerous CE-5 expeditions (Close Encounters of the Fifth Kind). His journey has been one of achievement and compassion. Other professional management experiences includes Operations Manager at Premsteel Fabricators and several director positions with ACRO Aerospace: Director of Business Excellence, Director of Technical Services, and Director of Purchasing. However Graham's current focus is on raising his awareness, and enjoying living outside the city with the love of his life, Marija. In what spare time he has, he makes his mark in the imagination of others with the unparalleled skill of Dungeon Master Supreme.

Today, we're live with SPI Logistics' Cristine Sills, Navneet Johal, and Shivrani Narayan, who are talking about claims handling, professionalism, fraud prevention, and carrier verification! Guests discuss how the SPI team manages complex claim issues to prevent escalation and safeguard agents from costly errors and potential disputes, uphold SPI's reputation, counter identity theft, and update their due diligence process!   About Cristine Sills, Navneet Johal, and Shivrani Narayan Manager of Client Services, Cristine Sills has been employed at SPI Logistics since January 2003. Cristine started her journey with SPI as an Accounts Receivable Supervisor.  Throughout her tenure, she has acquired diverse skills by cross-training in Accounts Payable, Accounts Receivable, and the Client Care Services department. This comprehensive knowledge has provided her with a unique vantage point on the company's operations, enabling her to contribute to the creation and development of a more integrated learning experience for the employees and independent business owners.  Manager of People and Culture, Navneet Johal has been a part of SPI Logistics since June 2023. In her role, she works collaboratively with her colleagues to ensure the highest level of service delivery to our esteemed agents. Her responsibilities encompass various aspects, including facilitating the smooth integration of new agent offices and their sub-reps, as well as configuring roles within the Salesforce Platform.  Operations Manager, Shivrani Narayan has been a part of SPI Logistics since July 2020. In her role, Shivrani is responsible for providing comprehensive training and support to our agents, particularly in utilizing our internal TMS system and addressing claims and insurance-related inquiries. With her expertise in claims management, Shivrani offers invaluable guidance on carrier vetting, emphasizing key factors to consider and warning signs to be cautious of.    Connect with SPI Phone: 866-744-7774  

Donald Bielen is the Managing Director of Capital Eleven Advisors, an investment firm specializing in private equity, early-stage venture capital, and real estate development. Donald has completed over 300 business transitions and exit plans for clients across the United States. Before joining Capital Eleven Advisors, he led the Business Transition Services team as Principal at Perkins and Co., was the Director of Business Advisory Services at the Rainier Group, Inc., and was an Operations Manager at a Fortune 100 company. He earned his bachelor's degree in Finance and Economics, followed by an MBA, and holds certifications as a Certified Financial Planner (CFP®) and Certified Merger & Acquisition Advisor (CM&AA). In this episode… Too many business owners wait until they're ready to exit before thinking about what it takes to transition out of their company successfully. But leaving a business isn't just about legal documents and financials — it's deeply personal, emotional, and strategic. How can leaders create a long-term plan that protects their legacy and maximizes business value? Donald Bielen, a seasoned expert in succession planning and business transitions, explains why planning for five to ten years is critical to a smooth exit. Donald shares actionable insights on grooming internal successors, aligning personal and professional goals, and avoiding common pitfalls — like undervaluing the emotional aspect of letting go. He also illustrates his points with real-world stories, including a failed deal involving a pet food company and a successful strategy for a multilocation treatment center. Tune in to this episode of the Smart Business Revolution Podcast as John Corcoran interviews Donald Bielen, Managing Director at Capital Eleven Advisors, about the strategies behind effective succession planning. Donald shares how to build a transferable business, assess readiness for transition, and avoid costly missteps. They explore emotional readiness, internal succession challenges, and aligning strategy with long-term value.