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Something big is happening in the world of business. CEOs increasingly say their jobs have become less about giving orders, more about inspiring, motivating, setting a north star. They are taking the lead on big issues like climate change, worker retraining, and diversity and inclusion. They are under pressure from employees, customers and investors not just to turn a profit, but to prove they are doing good in the world. And in the process, they are fundamentally redefining the relationship between business and society. Join Fortune CEO Alan Murray and Senior Editor Ellen McGirt as they probe the best of these leaders for insight into what they're doing, why they're doing it, and what impact it is having.

Fortune


    • Jun 3, 2025 LATEST EPISODE
    • weekly NEW EPISODES
    • 30m AVG DURATION
    • 228 EPISODES

    4.5 from 76 ratings Listeners of Leadership Next that love the show mention: ellen, alan, team, highly, new, great.



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    Latest episodes from Leadership Next

    Hacking the CEO Job: Drew Houston on Reinvention and Leadership

    Play Episode Listen Later Jun 3, 2025 54:58


    In this episode, Dropbox founder and CEO Drew Houston joins Leadership Next to share how he's reimagining work in the age of AI. He traces Dropbox's evolution—from solving file-syncing in the early cloud era to launching Dropbox Dash, a new AI-powered search and knowledge-management tool. Houston reflects on the hard lessons from failed ventures into email and photo apps, the pressures of self-disruption, and what it takes to stay relevant in a crowded productivity space. He also opens up about distributed work, leadership growth, and the books and mentors that have shaped his journey toward becoming a “bionic CEO.” 

    The CEO Turning a "Sleepy Telecom" Into AI's Fiber Backbone

    Play Episode Listen Later May 27, 2025 49:09


    In this episode of Leadership Next, cohosts Diane Brady and Kristin Stoller speak with Kate Johnson, CEO of Lumen, about her bold effort to reinvent a legacy telecom as the digital backbone of the AI era. Johnson shares how Lumen is capitalizing on its vast fiber network to support the explosive data demands of artificial intelligence—and how partnerships with innovators like Corning are helping supercharge that capacity.  Johnson opens up about the cultural overhaul she led inside the company, shifting Lumen's mindset from “play not to lose” to “play to win,” and implementing leadership frameworks like Brené Brown's Dare to Lead across tens of thousands of employees.  She also reflects on her personal evolution as a leader, the phases of AI adoption she sees ahead, and why she believes human creativity and empathy will remain central in an AI-driven world. 

    Mastercard's Michael Miebach on the Future of Payments—and Why Plastic Is On Its Way Out

    Play Episode Listen Later May 13, 2025 43:51


    What does the future of money look like when plastic disappears—and payments happen seamlessly in the background?   In this episode of Leadership Next, Mastercard CEO Michael Miebach joins hosts Diane Brady and Kristin Stoller to explore how technology is reshaping the way we spend, save, and connect. With 150 billion transactions processed each year, Mastercard is positioning itself as a key player in the digital economy—far beyond credit cards.  Miebach discusses the company's push to eliminate manual account entry by 2030, innovations in fraud prevention, and why tokenization is central to building trust in a cashless world. He also reflects on his own path—from a German exchange student in Michigan to the helm of a global financial powerhouse—and Mastercard's mission to expand financial inclusion, particularly across Africa. From post-COVID spending habits to the end of card numbers, this conversation reveals why payments are more than just transactions—they're infrastructure for a connected world. 

    From the Court to the Corner Office: Mat Ishbia's Blueprint for Winning

    Play Episode Listen Later May 6, 2025 41:22


    What do mortgage lending and pro basketball have in common? For Mat Ishbia, everything. In this episode of Leadership Next, cohosts Diane Brady and Kristin Stoller sit down with the CEO of United Wholesale Mortgage—and owner of the Phoenix Suns and Phoenix Mercury—to explore how Ishbia channels his experience as a Michigan State basketball player into building winning teams in boardrooms and arenas alike.  Ishbia shares how he balances being a hands-on CEO, sports team owner, and father of three, while staying laser-focused on culture, execution, and doing things “the right way.” He opens up about leading UWM to become the country's largest mortgage lender, revolutionizing fan experiences in Phoenix, and why he believes money follows people—not the other way around. 

    Redefining Meat With Ethan Brown: The Battle Beyond the Burger

    Play Episode Listen Later Apr 29, 2025 48:37


    Ethan Brown, founder and CEO of Beyond Meat, isn't just trying to disrupt the meat industry—he's challenging the cultural, political, and economic systems that uphold it. In this episode of Leadership Next, Brown speaks with Fortune's Diane Brady and Kristin Stoller about the uphill battle of building a plant-based food company in a world dominated by Big Meat.  He shares why he believes alternative proteins are key to addressing the climate crisis, what the latest research says about the health benefits of going plant-based, and how legacy food giants—and even the pharmaceutical industry—are pushing back. From regulatory hurdles in Europe to cultural resistance in the U.S., Brown offers a candid look at what it takes to lead a mission-driven food innovation company in an increasingly polarized marketplace. 

    Navigating Banking's Next Chapter: Citizens CEO on Growth and Leading Through Uncertainty

    Play Episode Listen Later Apr 22, 2025 55:55


    Citizens Financial Group CEO Bruce Van Saun joins Leadership Next to discuss the bank's evolution in an era of digital disruption and economic uncertainty. Van Saun shares insights on Citizens' fintech partnerships, its focus on affluent and rate-sensitive customers, and the expansion into private banking. He reflects on leading through financial crises, including the aftermath of 9/11, and the importance of balancing regulatory oversight with innovation. From AI integration to community investment, Van Saun reveals how Citizens is positioning itself as more than just a bank—but a trusted advisor for customers navigating life's biggest financial moments. 

    Failing Forward: Wendy's CEO Kirk Tanner on Leadership, Innovation, and Customer-Centric Growth

    Play Episode Listen Later Apr 15, 2025 48:28


    Wendy's CEO Kirk Tanner is betting big on Wendy's future—expanding internationally, doubling down on breakfast, and leveraging data to drive smarter decisions. In this episode of Leadership Next, cohosts Diane Brady and Kristin Stoller sit down with Kirk to discuss the fast-food giant's evolving strategy. Tanner shares insights on the brand's commitment to fresh ingredients, digital innovation, and international expansion, while reflecting on key leadership lessons from his time at PepsiCo. He also explains why failing forward is essential, how customer behavior—not just feedback—shapes decisions, and sets the record straight on Wendy's so-called “surge pricing” controversy. Plus, he shares Wendy's approach to transparency and career advice for rising professionals. 

    Guest-Obsessed and Future-Ready: How Chipotle Innovates to Grow

    Play Episode Listen Later Apr 8, 2025 37:52


    Chipotle is more than just burritos and bowls—it's a $4 billion digital business with ambitious plans for international expansion. In this episode of Leadership Next, cohosts Diane Brady and Kristin Stoller sit down with Chipotle CEO Scott Boatwright to discuss the brand's strategy for sustainable growth, the role of AI in streamlining operations, and how external factors like immigration and economic uncertainty shape the fast-casual industry. Boatwright shares his journey from flipping burgers at McDonald's to leading one of the most recognized food brands, opens up about his friendship with former CEO Brian Niccol, and explains why Chipotle is holding off on breakfast—at least for now. 

    Beyond Gaming: How Roblox is Redefining Digital Worlds With AI and Wellness

    Play Episode Listen Later Apr 1, 2025 45:31


    Roblox started as a simple gaming platform, but today it's an expansive digital ecosystem powered by AI and user-generated content. In this episode of Leadership Next, cohosts Diane Brady and Kristin Stoller sit down with Roblox CEO Dave Baszucki to discuss the company's evolution, the future of interactive entertainment, and how AI is reshaping digital experiences. Baszucki also shares insights on Roblox's commitment to online safety, its growing role in digital commerce, and even his personal approach to health and wellness—revealing how a ketogenic diet and continuous glucose monitoring influence his leadership. Plus, he offers advice for aspiring entrepreneurs on how to shape their own realities. 

    The Connected Trip: Booking Holdings CEO Glenn Fogel on the Future of Travel

    Play Episode Listen Later Mar 18, 2025 52:09


    From spontaneous backpacking trips to AI-powered, hyper-personalized itineraries, travel has undergone a radical transformation. In this episode of Leadership Next, hosts Diane Brady and Kristin Stoller sit down with Booking Holdings CEO Glenn Fogel to explore the future of travel. Glenn reflects on his early experiences navigating the world before smartphones, how AI is revolutionizing trip planning, and why personalization is key to the industry's evolution. He also discusses Booking Holdings' rapid growth, its response to global crises like the Ukrainian refugee situation, and the industry's potential next frontier—hypersonic travel. Plus, he shares insights on leading through uncertainty, the resilience of the travel industry, and why, despite a lifetime of global adventures, his favorite place to travel is home.

    Zig Serafin on the ‘Why' Behind Leadership and How AI is Changing the Game for Experience Management

    Play Episode Listen Later Mar 11, 2025 37:33


    In this episode of Leadership Next, recorded live at Deloitte University's Next Generation CEO Conference, hosts Diane Brady and Kristin Stoller sit down with Qualtrics CEO Zig Serafin for a deep dive into the future of experience management, the transformative power of AI, and the importance of defining your “why” as a leader. Serafin reflects on his 18-year tenure at Microsoft, his leadership journey at Qualtrics, and how the company navigated SAP's $8.5 billion acquisition, went public, and later returned to private ownership. He also explores the rise of agentic AI, customer experience lessons from Delta Airlines, and what today's leaders can learn from the early skeptics of the iPhone.

    Giving Your Body a Voice: Oura's CEO on the Power of Wearables

    Play Episode Listen Later Mar 4, 2025 47:40


    Oura is more than just a sleep tracker—it's a cultural phenomenon. In this episode of Leadership Next, Oura CEO Tom Hale joins Diane and Kristin to discuss how the smart ring has become a symbol of well-being, embraced by everyone from high-profile figures like Mark Zuckerberg and Kim Kardashian to everyday users looking to optimize their health. Hale explores Oura's expansion into activity readiness and women's health, the importance of accuracy in wearables, and the growing consumer demand for data privacy—especially in the wake of Roe v. Wade being overturned. He also shares compelling stories of how Oura has helped athletes, cancer patients, and even non-drinkers make informed lifestyle choices and develop healthier habits. Plus, hear his take on whether too much health data can be a bad thing—and what Oura is doing to remain a trusted companion in personal health. Leadership Next is powered by Deloitte.

    Reinventing Bayer: CEO Bill Anderson's Push for Agility and Innovation

    Play Episode Listen Later Feb 25, 2025 48:34


    When Bill Anderson became CEO of the German pharmaceutical conglomerate Bayer AG in 2023, he found a company with a long history and a robust corporate bureaucracy. The company handbook was 1,300 pages, and layer after layer of management too easily stifled innovation. Anderson, who worked at Genentech earlier in his career, wanted to instill more of an ownership culture, where decisions and information moved more nimbly. Almost two years in, the changes have been significant: The entire company now runs on 90-day review cycles—allowing for quicker course correction and more of a startup feel for the 161-year-old firm. Anderson is this week's guest on Leadership Next. He spoke to Diane and Kristin about the current state of the health care system, the U.S. regulatory environment, and Bayer's newest advancements in Parkinson's treatment, as well as the company's own complicated history. Leadership Next is powered by Deloitte.

    Serial Entrepreneurs Naveen And Ankur Jain On Business Lessons And What Makes Them Tick As Leaders

    Play Episode Listen Later Feb 18, 2025 52:25


    Can success run in a family? For serial entrepreneur Naveen Jain, the answer is clearly yes. This week's guests on Leadership Next are Jain and his son, fellow entrepreneur Ankur Jain. Naveen Jain made a name for himself in the 1990s as the founder of InfoSpace. These days he's hard at work on other endeavors, including his personalized medicine company Viome. Meanwhile Ankur, whose earlier company Humin was acquired by Tinder a few years ago, is already on to his next endeavor, a platform called Bilt Rewards, which allows users to pay their rent online, and helps them earn rewards by doing so. Diane and Kristin speak to Naveen and Ankur about the differences in their leadership styles, how Naveen put entrepreneurship front and center for his children, and innovation driven by AI. Leadership Next is powered by Deloitte.

    How e.l.f. Beauty Uses Pricing And Technology To Stand Out In The Noisy Cosmetics Industry

    Play Episode Listen Later Feb 11, 2025 30:13


    Beauty is a crowded space with tons of entrenched players. But stiff competition hasn't slowed the growth for e.l.f., the popular drugstore beauty brand founded in 2004. Tarang Amin is e.l.f's CEO and this week's guest on Leadership Next. The company and its popular products, including its flagship Halo Glow Liquid Filler, are lower-cost than industry competitors, says Amin. That value proposition, savvy social media marketing partnerships with celebrities like Jennifer Coolidge and Judge Judy, and early moves onto popular tech platforms like TikTok, Twitch, and Roblox, have made the company a Gen Z darling. Amin speaks to hosts Diane Brady and Kristin Stoller about the importance of DEI in beauty, the brand's focus on sustainability, and its strategy for dealing with the current U.S. political environment. Leadership Next is powered by Deloitte.

    A Deep Dive On The Relationship Between Business And Trust

    Play Episode Listen Later Feb 4, 2025 25:55


    Trust is the lifeblood of business. That makes Edelman's annual Trust Barometer a must-read for leaders. This week's guest is Richard Edelman, the CEO of global communications firm Edelman. This year marks Edelman's 25th year doing the Trust Barometer. Richard Edelman talks to hosts Diane Brady and Kristin Stoller about why trust is more important today than ever, and gives an update on which sectors are gaining or losing on the trust scale. The conversation also highlighted a generational divide around trust, and touched on the importance of business leaders working together where possible to help address some of society's most intractable issues. Leadership Next is powered by Deloitte.

    Why AI Is Fueling Optimism Among CEOs For A Strong 2025

    Play Episode Listen Later Jan 28, 2025 23:37


    2025 promises to be the year of AI for global business. The change will go beyond applications like the popular chat tools that can answer questions and sort data. For Deloitte US CEO Jason Girzadas, this week's guest on Leadership Next, AI is front of mind for him and the CEOs he speaks with. Girzadas believes 2025 is the year of the full-time digital assistant, with advancements like Agentic AI deploying across a range of functions, driving both efficiency and growth. Along with hosts Diane Brady and Kristin Stoller, Girzadas also discussed the shift from proof of concept to practical implementations, and how AI is reshaping workforce dynamics and enabling legacy brands to stay competitive. Leadership Next is powered by Deloitte.

    Marc Benioff Weighs In On The AI-Powered Future

    Play Episode Listen Later Dec 17, 2024 38:27


    Salesforce has been at the epicenter of several tectonic shifts in tech over the 25 years of its history. The company, and its CEO and founder Marc Benioff, rightly anticipated that rapid advancements in computing power and bandwidth would usher in a new era of work-from-anywhere technology built on cloud computing. Today, Salesforce, and its powerful suite of software tools have become among the most ubiquitous for business at large. The company's next big bet is called Agentforce, making it easier for customers to set up agentic AI tools to increase business efficiency. On this special bonus episode of Leadership Next, Diane speaks to Benioff about the new era of AI agents, his leadership mentors, and how San Francisco, his hometown, has shaped Salesforce's values. Leadership Next is powered by Deloitte.

    How Premium Luxury Brand Coach Has Built A Moat For Parent Company Tapestry

    Play Episode Listen Later Dec 3, 2024 39:23


    If purses are your bag, chances are you're familiar with the classic luxurious silhouettes that made Coach into a global powerhouse brand. The luxe leather goods are but one brand owned by parent company Tapestry, which also has Kate Spade and bootmaker Stuart Weitzman in its portfolio. Joanne Crevoiserat is Tapestry's CEO and this week's guest on Leadership Next. She talks to Diane about what luxury means in 2024, how Gen Z shoppers are sending shock waves through retail, and about AI in fashion. Leadership Next is powered by Deloitte.

    What SAP CEO Christian Klein Learned Going From Intern to CEO

    Play Episode Listen Later Nov 19, 2024 36:07


    AI promises to upend almost every industry in the coming years. SAP, the German software behemoth, is no exception, although the company has already been investing heavily in AI for more than a decade. On this week's episode of Leadership Next, Diane talks to Christian Klein, the 44-year-old CEO of SAP. Klein grew up at SAP, starting as an intern, and spent years climbing the ranks before being named solo CEO in 2020. The wide-ranging interview covered the need for regulation in the the field of AI, the intersection between sustainability and technology, and SAP's culture. Leadership Next is powered by Deloitte.

    Eli Lilly CEO On Why Making New Drugs Is Hard, Takes So Long, And Costs So Much

    Play Episode Listen Later Nov 12, 2024 34:30


    Pharmaceutical companies are often the poster children for what's wrong with the health care system. New drugs can take decades of development and cost billions of dollars in R&D, and once they clear the FDA, consumers are too often met with sticker shock and high prices for their meds. Dave Ricks, CEO of drugmaker Eli Lilly, this week's guest on Leadership Next, says drug development is very hard—so hard that most of the thousands of Lilly employees who work on R&D for the company may never work on a drug that's actually released. Diane spoke to Ricks about how AI will impact drug development, why health care shouldn't be a political football, and the company's smash-hit obesity drug Tirzepatide. Leadership Next is powered by Deloitte.

    Why Malcolm Gladwell Just Took 'Revenge' On His Own Book

    Play Episode Listen Later Oct 29, 2024 30:58


    In 2000, Malcolm Gladwell published The Tipping Point, identifying the key players and small, seemingly inconsequential decisions that together can make ideas, products, and behaviors spread like a virus. Gladwell was hailed as a guru whose concepts were embraced as a how-to guide for marketers and policymakers. In his latest book, Revenge of the Tipping Point, Gladwell revisits the themes from his original book to examine how they've held up and also been manipulated to create negative impacts. In this week's episode of Leadership Next, Diane Brady speaks to Gladwell about his perspective on The Tipping Point today, as well as on topics from leadership to the decline of local news. Leadership Next is powered by Deloitte.

    Inside Nextdoor's Next Chapter

    Play Episode Listen Later Oct 22, 2024 29:47


    How do you create an online community that can foster in-person connections? That's what Nextdoor, the social network for neighbors, has been trying to do since its 2008 founding. This week's guest on Leadership Next is current—and former—CEO Nirav Tolia. Tolia, a longtime entrepreneur, talks to Diane about returning to the company he cofounded, what people gain by getting to know their neighbors, and what it's like to be on Shark Tank. Leadership Next is powered by Deloitte.

    How PG&E Is Charting A New Course Post-Bankruptcy

    Play Episode Listen Later Oct 15, 2024 29:31


    When Patti Poppe took over as CEO of the massive California utility Pacific Gas & Electric in 2021, the company had gone through a very rough period. It was found liable for multiple California wildfires, dealt with a bankruptcy, and paid billions of dollars in settlements to fire victims. Poppe says the size and importance of the opportunity at PG&E is what drew her to the turnaround. On this week's episode of Leadership Next, Poppe, the first woman to lead two separate Fortune 500 companies, talks to Diane about PG&E's progress towards going carbon-free, its massive safety overhaul, and how love has shaped her leadership philosophy. Leadership Next is powered by Deloitte.

    How T-Mobile Conquered The Mobile Market

    Play Episode Listen Later Oct 8, 2024 30:28


    When T-Mobile burst on the scene in 2002, the wireless market was already saturated with big players like Verizon, Sprint, and AT&T. To make inroads, the company became “The Uncarrier,” famous for customer-centric contracts with better pricing and more user-friendly terms and features. Twenty-two years later, T-Mobile today is one of the biggest telecom companies in the world. On this week's episode of Leadership Next, Diane speaks to CEO Mike Sievert, who took over for John Legere in 2020. Sievert, a longtime technology executive, has interests that go way beyond wireless. He's also a pilot. Topics covered include innovation in the wireless space, how AI will change telecom, and what happens when a company goes from startup to incumbent. Leadership Next is powered by Deloitte.

    Here's how AI is shaking up the job market in 2024

    Play Episode Listen Later Oct 1, 2024 44:27


    Hiring is always high stakes for CEOs. The right hire can help drive an organization to new heights, and the wrong one can take years to recover from. So, most business leaders are keenly aware of how important it is to hire well. Yet, there's no silver bullet. On this week's episode of Leadership Next we speak to Indeed CEO Chris Hyams. According to Hyams, demand for in-person jobs is way up, while remote jobs, which gained in popularity during the pandemic, have seen fewer openings recently but continue to be sought after by job seekers. In addition, Hyams provided interesting perspective on the impact of generative AI on jobs, and shared insights from Indeed's treasure trove of data. Leadership Next is powered by Deloitte.

    Why The Car Industry Is A Reflection Of The Economy

    Play Episode Listen Later Sep 24, 2024 28:26


    Climate change will force almost every industry to move away from dependence on fossil fuels. Automotive is no exception, where EVs are gaining in popularity in certain sections of the United States and across the globe. This week on Leadership Next, Diane speaks to Bill Nash, CEO of Carmax, one of the nation's largest car resellers. Nash started his career at electronics retailer Circuit City, which was at that time Carmax's parent company. The episode is a wide-ranging conversation about trends in the car industry, the impact of high interest rates on consumers' buying habits, and the Telsa effect on the EV market. Leadership Next is powered by Deloitte.

    The Hedge Fund Founder Now Taking On Climate Change

    Play Episode Listen Later Sep 17, 2024 26:00


    The climate crisis will require a whole host of solutions—spanning technology, investment, and policy. It's this intersection that is now the focus for Tom Steyer, who's had a hugely successful career as an investor, and more recently a Democratic political candidate. Through his company Galvanize Climate Solutions, Steyer is now investing in firms on the forefront of the climate fight. On this episode of Leadership Next, he spoke to Diane about the future of EVs, investing in infrastructure to combat climate change, and China's climate opportunity. Leadership Next is powered by Deloitte.

    Inside JCPenney's Recipe For Retail Success

    Play Episode Listen Later Sep 10, 2024 32:52


    Technology has fundamentally altered retail shopping habits, as savvy customers know they can buy almost anything they want with a single tap of their smartphones. But JCPenney, the iconic American department store brand, says customers still value in-store shopping. For Marc Rosen, who had a long career at Levi Strauss & Co. and Walmart before taking over as JCPenney CEO in 2021, customer focus has been key. On this week's episiode of Leadership Next, Rosen talks to Diane about back-to-school shopping, why customers don't like to buy clothing where they get groceries, and about how technology continues to shake up retail. Leadership Next is powered by Deloitte.

    How Jim Kavanaugh Went From Olympian To CEO

    Play Episode Listen Later Sep 3, 2024 36:35


    Can lessons learned in the world of sports translate in the world business? Jim Kavanaugh, CEO of the tech behemoth World Wide Technology, ought to know. Long before he cofounded World Wide Technology in 1990, he represented the United States as a member of the 1984 Olympic soccer team. On this week's episode of Leadership Next, Kavanaugh talks to Diane about the AI boom, the benefits of running a tech company from the Midwest, and the surge in popularity of soccer in the United States. Leadership Next is powered by Deloitte.

    How A Duck Helped Aflac Double Sales

    Play Episode Listen Later Aug 13, 2024 25:16


    What does a duck know about selling insurance? Nothing, unless you're Aflac. The famous duck has been the company's mascot since 2000. On this episode of Leadership Next, Diane talks to Aflac CEO Dan Amos about running the company started by his family, shifts in the insurance landscape, and, of course, the duck.    Leadership Next is powered by Deloitte.

    How Cybersecurity Became A Top Priority For Business Leaders

    Play Episode Listen Later Aug 6, 2024 36:01


    Cybersecurity is front and center for business today, regardless of industry. That fact has helped fuel Palo Alto Networks' growth in recent years. According to CEO Nikesh Arora, this week's guest on Leadership Next, data security is no longer just a problem for the IT department—it impacts decision-making across all levels of an organization. Diane spoke to Arora about his long career in tech and finance, the security implications of the AI boom, and how growing up the son of an Indian Air Force officer prepared him to be a leader. Leadership Next is powered by Deloitte.

    Why Kellogg's Became Kellanova

    Play Episode Listen Later Jul 30, 2024 30:57


    Frosted Flakes, Froot Loops and Raisin Bran. These are just a few of the popular cereals that made the Kellogg Company a global leader in breakfast. But over the decades Kellogg's has expanded far beyond cereal into a snack powerhouse as well, with brands like Pringles, Pop-Tart's and the fan favorite Cheez-It crackers. Trouble is, while its snack business was growing quickly, its cereal business was in decline. Last year, Kellogg's split in to two companies. Its North American cereal business is now a standalone company called WK Kellogg Co, and its snack brands and international cereals are run out of the newly formed Kellanova company. On this week's episode of Leadership Next, Kellanova CEO Steve Cahillane talks to Diane about the tough choice to separate the companies, why Pringles are a hit overseas, and the love affair between Cheez-It and Taco Bell. Leadership Next is powered by Deloitte.

    What Kendra Scott's Employees Taught CEO Tom Nolan About Being A Better Leader

    Play Episode Listen Later Jul 23, 2024 27:58


    Kendra Scott started her jewelry company with $500 in 2002 out of her house in Austin. Today it's a billion-dollar jewelry brand with both mass-market and premium lines and hundreds of retail stores across the country. On this week's episode of Leadership Next, Diane Brady talks to Kendra Scott CEO Tom Nolan about the company's growth plans, his unlikely path to the CEO role, the process of taking over for a founder, and what being CEO of a female dominant company has taught him about leadership. Leadership Next is powered by Deloitte.

    Inside Sephora's Plan To Win At Retail In The Age Of Beauty Influencers

    Play Episode Listen Later Jul 16, 2024 35:58


    Platforms like TikTok, Instagram, and YouTube have become key drivers for trends in the beauty space in recent years. The power of beauty influencers shows no sign of slowing down, according to president and CEO of Sephora North America Artemis Patrick, this week's guest on Leadership Next. After spending the bulk of her career at the LVMH-owned company, Patrick, who became North America CEO in April, is now the first woman to lead the brand. She talks about Sephora's push to modernize its stores, industry trends, the importance of DEI at Sephora, and how her time in foster care as a child helped her become an empathetic leader. Leadership Next is powered by Deloitte.

    Klarna's CEO Is Taking On Giants Visa and Mastercard with Gen Z–Approved Buy-Now, Pay-Later Offerings

    Play Episode Listen Later Jul 9, 2024 34:35


    If you shop on the internet, you've probably seen Klarna—and its buy-now, pay-later installment offers—when shopping at major retailers like Bloomingdale's, Foot Locker, or Sephora. The company's plans allow shoppers to break up purchases into four equal payments, with no interest. Klarna CEO Sebastian Siemiatkowski says installment plans fill a gap in the market, allowing customers some payment flexibility without the interest and fees found with typical credit cards. But Klarna does much more than just installments. On this week's episode of Leadership Next, Michal and Diane Brady talk to Siemiatkowski about Klarna's early adoption of AI, why the company also offers credit cards, and its growth plans. Leadership Next is powered by Deloitte.

    How Warby Parker Went From Disruptor To Incumbent

    Play Episode Listen Later Jun 25, 2024 34:14


    Neil Blumenthal and Dave Gilboa started Warby Parker as a business school project in 2010. The premise was simple: shake up the old-line optical business by selling frames online, and at a lower price than traditional retail. Today, Warby Parker is one of the biggest players in optical, a robust online business leveraging e-commerce but with a growing retail footprint of some 250 stores as well. On this episode of Leadership Next, Michal talks to Neil and Dave about Warby Parker's founding story, changing consumer behavior, and how to remain innovative as a company matures beyond startup mode. Leadership Next is powered by Deloitte. 

    How GE Appliances Made Nugget Ice Into Big Business

    Play Episode Listen Later Jun 18, 2024 29:38


    GE Appliances started making products for cooking and heating way back in 1907. Today, it's one of the largest manufacturers of appliances in the U.S. On this episode of Leadership Next, Alan and Michal talk to GE Appliances president and CEO Kevin Nolan about the company's culture of entrepreneurship, keeping up with changes in consumer behavior, and why “nugget ice” has become a game changer. Leadership Next is powered by Deloitte.

    How BNY, The Bank Founded by Alexander Hamilton, Stays Innovative

    Play Episode Listen Later Jun 11, 2024 22:53


    Its origin story dates back to the birth of the United States. Today, some 240 years later, Bank of New York—the bank founded by Alexander Hamilton—is a global giant that powers large swaths of the worldwide financial system. On this week's episode of Leadership Next, Alan talks to BNY CEO Robin Vince about cybersecurity, how to build an enduring company culture, and how a 240-year-old firm innovates for the future. A note for listeners: This interview was recorded before BNY Mellon rebranded as BNY.  Leadership Next is powered by Deloitte.

    What USAA Learned From The Pandemic

    Play Episode Listen Later Jun 4, 2024 28:28


    In 1922, 25 military veterans came together to start USAA. At the time, military families were having difficulty getting car insurance. Fast-forward to today, and USAA provides insurance and financial services to millions of veterans and their families. This clear mission, says CEO Wayne Peacock, has actually helped the 102-year-old company remain innovative. On this episode of Leadership Next, Peacock talks to Alan and Michal about inflation's impact on the insurance and housing sectors, hiring military veterans, and how early investments in technology gave USAA an advantage during the pandemic. Leadership Next is powered by Deloitte.

    How Lyft's Customer Focus Has Helped It Compete Against Rival Uber

    Play Episode Listen Later May 28, 2024 43:34


    When David Risher became CEO of Lyft in 2023, he realized the ridesharing company had a speed problem. At the time, it took Lyft cars on average four extra minutes to arrive compared to wait times for cars from Uber, its main competitor. A year later, thanks to onboarding many more drivers onto the Lyft platform, the difference is down to 10 seconds.  On this episode of Leadership Next, Risher chats with Alan and Michal about innovation in ridesharing and Lyft's customer-centric focus, including new features designed to make women drivers and passengers feel safer when they use the platform. For Risher, transparency isn't just a buzzword: His work email is readily publicized and drivers often reach out directly with feedback. He also makes a habit of driving Lyft cars every six weeks, an opportunity to hear from customers directly as well.  Leadership Next is powered by Deloitte.

    Volvo Cars CEO Jim Rowan Shares Valuable Lessons Learned From Apple and Google

    Play Episode Listen Later May 21, 2024 35:05


    Volvo Cars has an ambitious goal of going all electric by 2030. But, according to CEO Jim Rowan, the EV push won't be linear. Major population centers are way ahead of rural communities, both in the U.S. and globally when it comes to things like charging infrastructure, critical for the move away from gas-powered cars. Rowan became CEO of Volvo Cars in 2022 after a long career in tech, including stints as the CEO of Dyson and COO of Blackberry. He says Volvo's market position as a premium brand gives it a distinct advantage in a crowded field. On this episode of Leadership Next, Alan and Michal talk to Rowan about innovation in automotive, China's EV-manufacturing infrastructure, and Volvo's 70-year history bringing Scandinavian design sensibility to the U.S. car market. Leadership Next is powered by Deloitte.

    Why One of Fintech's Most Powerful Women Bet $52 Million On A Community Bank

    Play Episode Listen Later May 14, 2024 37:39


    None of Jackie Reses's fintech contemporaries were surprised that she bought a bank. A former Square executive, Reses bought Lead Bank to address compliance and technology challenges facing fintechs. She discuses with Michal how she's turning a 95-year-old family-owned banking institution into an innovative provider of banking infrastructure for fintechs; the importance of consistent culture across NYC and Kansas City headquarters; the spirit of entrepreneurialism in her family; her experience at Square; and what she learned from Jack Dorsey. Leadership Next is powered by Deloitte.

    The Inventor Behind the Apple Watch Shutdown: Masimo CEO Joe Kiani Discusses Lawsuit and Health Care Innovation

    Play Episode Listen Later May 7, 2024 33:56


    Medical-device maker Masimo has been embroiled in a legal battle with Apple over alleged patent infringement and trade-secret theft—resulting in a temporary import ban on some Apple Watch models late last year. But before the medtech company was going up against tech giants in court, Masimo was a quintessential startup story running out of CEO Joe Kiani's garage.    Kiani himself is every bit the prototypical American dream success story. He emigrated with his family from Shiraz, Iran, to Huntsville, Ala., attended college at 15, and started his career as an electrical engineer. He speaks with Michal Lev-Ram about both his and his company's origin stories; how he's managed to navigate Masimo's legal disputes; how he's stayed ahead of the AI curve; and more. Note: Apple continues to deny Masimo's IP claims. Additionally, Apple defended its standards for suppliers, telling Fortune it conducted thousands of assessments and audits last year to ensure healthy labor practices. Apple disputes Kiani's characterization of its App Store commissions.

    Axios CEO Jim VandeHei Calls Out The Problem With Most Media

    Play Episode Listen Later Apr 30, 2024 35:20


    The media industry has seen a lot of turbulence in the last several decades, but Jim VandeHei managed to cut through the noise and found not just one but two successful news organizations—Axios, where he still serves as CEO, and Politico. As a student, VandeHei says, he struggled academically, but found his calling as a political journalist before ultimately stepping up to be a media entrepreneur. He speaks with Alan and Michal about his unconventional path to success; lessons he's learned as an industry-disrupting leader; his thoughts on the media landscape at large; how AI will radically shape newsrooms; his turn as a lifestyle and wellness guru; and more. Leadership Next is powered by Deloitte.

    LinkedIn CEO: These Kinds Of Jobs Could Be Most At Risk For Automation

    Play Episode Listen Later Apr 23, 2024 32:50


    Everyone is talking about AI and jobs. Will AI take jobs? Will it add jobs? What skills do I need to sharpen as AI continues to impact work? Ryan Roslansky, CEO of LinkedIn, talks with cohosts Alan and Michal about what he's seeing in the data. Roslansky explains why he is transforming LinkedIn into an AI company, and what that will look like for users as well as employees. He also discusses how he feels the education system needs to evolve to accommodate the rapidly growing AI boom; the edge LinkedIn benefits from by being under the Microsoft umbrella; and how he has changed as a leader over the last 10 years. Leadership Next is Powered by Deloitte.

    Chewy CEO Wants His Customers To Feel Like They're At Disney

    Play Episode Listen Later Apr 16, 2024 34:10


    E-commerce is a notoriously competitive landscape—but online pet retailer Chewy has managed to not just survive, but thrive. Since joining the company in 2018, CEO Sumit Singh has shepherded Chewy through its IPO in 2019 and its debut on the Fortune 500 list in 2021. He talks with Alan and Michal about Chewy's obsession with customer loyalty; his background in e-commerce and supply chain, with top leadership positions at Amazon and Dell prior to joining Chewy; what he learned from Jeff Bezos; the company's expansion into veterinary health care; and more. Plus—the guest and hosts have a chance to share a little bit about their own furry friends. Leadership Next is powered by Deloitte.

    Autodesk CEO Believes AI Can Help Solve Housing Supply Challenges—And Do It Sustainably

    Play Episode Listen Later Apr 9, 2024 32:02


    Autodesk is a 1980s software company that continues to reinvent itself. CEO Andrew Anagnost attributes this to the company's ability to be the first to “kill our own businesses.” Anagnost goes into detail about how he sees AI impacting architecture, specifically when it comes to sustainable construction. He and cohosts Alan and Michal also discuss AI regulation; his “problematic” teenage years; what he learned from former Autodesk CEOs Carol Bartz and Carl Bass; and industrial fungus. Leadership Next is powered by Deloitte.

    Cisco CEO Chuck Robbins Discusses Resilience Through a “Constant Time of Crisis”

    Play Episode Listen Later Apr 2, 2024 25:04


    Alan sits down with Cisco CEO Chuck Robbins at a Fortune CEO Initiative dinner in NYC, to have a conversation focused on his new role as chair of the Business Roundtable. Robbins discusses the challenges facing business today, and what he hopes the BRT can accomplish during the next presidential administration, including improvement to trade and immigration, and better policy around tech. He also shares why he believes Cisco continues to be at the top of Fortune's 100 Best Companies to Work For. This conversation was recorded on March 20, 2024. Leadership Next is powered by Deloitte.

    How Otis CEO Judy Marks Doubled The Company's Stock Price

    Play Episode Listen Later Mar 26, 2024 35:55


    Alan sits down with Judy Marks at Deloitte University in Westlake, Texas, to have a wide-ranging conversation about Judy's career in front of an audience of next-generation CEOs. She recalls Otis's 2020 spinoff from United Technologies; what she learned as CEO of the newly independent company during COVID; Otis's growth in the last four years, boosted by its innovation and service business; geopolitics and Otis's business in China; sustainability; how tariffs impact consumers' pocketbooks; and what's next for the 170-year-old company. Leadership Next is powered by Deloitte.

    Fannie Mae's CEO Priscilla Almodovar Says “American Dream Is Still Very Much Alive,” But There's A Catch

    Play Episode Listen Later Mar 19, 2024 34:13


    Priscilla Almodovar, CEO of Fannie Mae, is the only Latina on the Fortune 500. She talks to Michal and Alan about how she uses her platform as CEO to make housing more equitable, and recalls her Puerto Rican parents buying their first home on Long Island, N.Y., and how important a piece of the American Dream that was for them. She also discusses her experience as a woman on Wall Street; how Latinos are becoming a bigger percentage of U.S. homeowners; what she learned from Jamie Dimon; her 2024 housing outlook; and tips for first-time buyers. Leadership Next is powered by Deloitte.

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