Podcast appearances and mentions of Karen Lynch

In this episode of the Greenbook Podcast, host Karen Lynch sits down with Kira Greenberg, Senior Manager of Brand Insights for Jameson at Pernod Ricard USA. With a background in anthropology and deep qualitative research, Kira brings a unique perspective to brand strategy and cultural relevance. She shares how storytelling functions not just as a tool for communication but as a foundation for strategic brand decisions.The conversation spans her category shift from media to spirits, working within a multinational matrix, and the nuanced role of AI in modern research. If you're in insights, marketing, or strategy, this episode will leave you thinking differently about how research connects people, culture, and brands.Key Discussion Points:The power of storytelling in strategic brand insightsShifting categories: from Warner Bros. to Pernod RicardCultural nuance and the art of connecting with diverse audiencesAI's evolving role in qualitative research workflowsWhy the future of insights depends on deep strategic partnershipResources & Links:Pernod Ricard USAJameson WhiskeyGreenbook's IIEX North AmericaYou can reach out to Kira Greenberg on LinkedIn.Many thanks to Kira Greenberg for being our guest. Thanks also to our production team and our editor at Big Bad Audio.

When Karen Lynch became CEO of CVS Health, it was more than a milestone, it was a signal. Millions were watching. She led through the pandemic. She raised wages. She centered the patient. She broke glass ceilings again and again. “I remember the day Karen became CEO,” says host Laurie McGraw. “I think the world stood still for a minute. I smiled. I took notice. And so did everyone else.” The accolades poured in: Forbes Most Powerful Women, Fortune's Most Admired. But the impact went far beyond headlines. This conversation isn't just about what Karen accomplished at the top—it's about the experiences that shaped her long before she got there, and the values driving how she leads today. Like many leaders, Karen's path was forged in her beginnings. For her, those beginnings were marked by unimaginable loss: losing her mother to suicide at age 12, and just a decade later, losing the aunt who raised her. That grief left an indelible mark—a sense of urgency to fix a healthcare system she had experienced not as a leader, but as someone failed by it. That lived experience has been her North Star. From her early days in finance to leading one of the largest healthcare organizations in the world, Karen has consistently asked: What does the patient need? And how can we make it simpler?  As a leader, she learned that courage isn't a talking point, it's a practice. And sometimes, it means making a hard decision that costs you. When her tenure at CVS ended, it wasn't scandal. It wasn't a failure. It was a choice, grounded in accountability. Because real leadership isn't just about celebrating the wins—it's about owning the moments that hurt. Now in a chapter of reinvention, Karen is clear: she's not stepping back, she's stepping into purpose. From helping future CEOs find their voice, to launching a women's leadership institute, to urging healthcare leaders to rebuild public trust before it's too late, she is focused on impact over position. The title may be different. The mission is not. In this episode of Inspiring Women with Laurie McGraw, Karen also speaks about: What would healthcare look like if we designed it around the patient? Can simplicity heal what complexity has broken? How do we rebuild public trust in healthcare—and what happens if we don't? How can we better prepare the next generation of women leaders? Is technology the single most powerful lever for healthcare transformation? What does it take to navigate reinvention with optimism, purpose, and grace? Thank you Karen Lynch. You are an Inspiring Woman. Chapters 03:11 - From Tragedy to Healthcare Leadership 05:42 - Patient-Centered Philosophy 08:46 - Pandemic Response and Transformational Change 10:02 - Mentorship and Women's Leadership 14:57 - Accountability and Resilience in Leadership 22:53 - Technology Revolution and Giving Back Guest & Host Links Connect with Laurie McGraw on LinkedIn About Karen Lynch Connect with Inspiring Women Browse Episodes | LinkedIn | Instagram | Apple | Spotify This episode of Inspiring Women was recorded at the WBL Summit, a leadership, networking, and professional development conference for WBL members that takes place each spring. WBL is a network of 1500+ senior executive women in healthcare who convene to share ideas, make valuable connections, and solve business challenges. WBL's mission is to connect and support our members in advancing their careers and impact on our industry.

In this episode, Greenbook's Karen Lynch sits down with Sarah Snudden, Head of US Consumer Insights at JDE Peet's, for a lively conversation spanning career journeys, coffee obsession, and cutting-edge AI innovation. Sarah shares how her path led from Clorox and Seventh Generation to premium beverage insights at JDE Peet's, and how she's using AI agents to explore white space innovation and generate impactful product names.They also unpack key takeaways from IIEX North America, including the evolving role of emotion in insights, why AI must serve research—not define it—and how industry connections fuel continuous learning. A must-listen for insight pros navigating fast-changing tech and business needs.Key Discussion Points:Sarah's career evolution from Clorox to Keurig to JDE Peet's and her passion for premium coffee brands like L'OR and Tea FortéUsing AI agents for innovation: how One Strategy Studio's modular model helps identify white space and accelerate namingThe changing conversation around AI in research: moving from hype to practical use casesTakeaways from IIEX North America, including standout sessions, trends, and why human insight still mattersAdvice for researchers ready to experiment with new tools: start small, focus on outcomes, and skip the tech jargonResources & Links:JDE Peet'sOne Strategy StudioIIEX North AmericaYou can reach out to Sarah Snudden on LinkedIn.Many thanks to Sarah Snudden for being our guest. Thanks also to our production team and our editor at Big Bad Audio.

In this episode, Karen Lynch sits down with Sofia Gomez-Garcia, Executive Director of Innovation, Special Projects, and Global Community Management at Warner Bros. Discovery. Sofia shares the behind-the-scenes story of managing the A-List—WBD's long-standing, non-incentivized insights community of over 45,000 fans—and how fandom fuels research agility and engagement.She unpacks how WBD expands globally while preserving local relevance, and dives into groundbreaking studies like the company's biometric research on nostalgia-driven content discovery. Plus, hear why Sofia is bullish on experimentation, gamification, and AI's potential to elevate both speed and quality in insights.Key Discussion Points:The evolution and impact of the Warner Bros. A-List communityWhy a non-incentivized panel works—and how fandom drives participationThe strategic use of sub-communities (e.g., Harry Potter, DC)Expanding globally: launching in Japan, France, and GermanyBiometric research on nostalgia, content browsing, and emotional responseBalancing innovative and traditional methodologiesSofia's forward-looking take on AI, synthetic data, and research integrityResources & Links:Warner Bros. DiscoveryNeuralSense (biometric research partner)You can reach out to Sofia Gomez Garcia on LinkedIn.Many thanks to Sofia Gomez Garcia for being our guest. Thanks also to our production team and our editor at Big Bad Audio.

In this episode of the Greenbook Podcast, Karen Lynch sits down with Kalindi Mehta, Global VP of Consumer Foresight, Strategy, and Predictive Analytics at Estée Lauder Companies. Kalindi shares how the beauty industry's emotional, cultural, and highly personalized nature requires real-time consumer insight and constant innovation.She discusses how AI is transforming the end-to-end insights process—from sensing trends and matching products to co-creating with influencers and optimizing business results. Kalindi also dives into the skills and mindset insights professionals need to thrive in an AI-driven future, and offers practical leadership advice for driving transformation within organizations. A must-listen for anyone navigating the evolving intersection of data, creativity, and consumer foresight.Key Discussion Points:How Estée Lauder uses AI to drive consumer foresight and innovationThe cultural and emotional complexity of beauty consumersBuilding insights capabilities that scale across global teamsWhy AI enhances—rather than replaces—human expertiseSkills and leadership strategies for thriving in AI-powered insights workResources & Links:Estée Lauder CompaniesYou can reach out to Kalindi Mehta on LinkedIn.Many thanks to Kalindi Mehta for being our guest. Thanks also to our production team and our editor at Big Bad Audio.

In this episode, host Karen Lynch welcomes Ali Henriques, Global Director at Qualtrics Edge, for a deep dive into the transformation of research services at Qualtrics and how AI is shaping the future of insights. Ali shares her journey from cruise industry research to leading a $120M insights division, revealing how Qualtrics Edge is democratizing access to data through Instant Insights and synthetic audiences.The conversation explores how synthetic data enhances agility, why continuous model hydration is critical, and how companies like Booking.com are already testing these capabilities. With humor, passion, and deep expertise, Ali offers a clear-eyed look at the future of market research and how teams can start exploring AI-driven solutions—today.Key Discussion Points:What Qualtrics Edge is and how it reimagines traditional research servicesInstant Insights: Merging syndicated data with real-time behavioral signalsSynthetic audiences: Training proprietary LLMs to scale insight generationBooking.com's pilot study and lessons learned from synthetic data comparisonsThe future of research: fast-twitch insights, agentic AI, and democratized decision-makingResources & Links:Qualtrics Edge OverviewBooking.comQualtrics X4 Experience SummitGreenbook IIEX EventsYou can reach out to Ali Henriques on LinkedIn.Many thanks to Ali Henriques for being our guest. Thanks also to our production team and our editor at Big Bad Audio.

In this inspiring episode of The Greenbook Podcast, host Karen Lynch is joined by Katie O'Connor, incoming SVP of Key Accounts at Behaviorally, to celebrate the 2025 Greenbook Future List honorees. Together, they explore the importance of innovation, mentorship, and visibility in shaping the future of insights.Katie reflects on her career journey, the qualities that fuel success in the research industry, and why Behaviorally chose to sponsor this year's Future List. The conversation highlights emerging leaders, powerful quotes from honorees, and how industry-wide collaboration is shaping a more inclusive and dynamic future.Key Takeaways:The Greenbook Future List honors early-career professionals driving innovation, strategy, and community impact.Behaviorally's commitment to nurturing talent and future-facing solutions.Qualities like passion, resilience, creativity, and strategic thinking are consistent markers of rising stars.Mentorship plays a critical role in personal growth and industry transformation.Supporting initiatives like the Future List is an investment in the future of insights.Resources & Links:Learn more about BehaviorallyDiscover the 2025 Greenbook Future List HonoreesExplore Greenbook Events and get involvedYou can reach out to Katie O'Connor on LinkedIn.Many thanks to Katie O'Connor for being our guest. Thanks also to our production team and our editor at Big Bad Audio.

Hear how being “cross-cut” during recruitment as a freshman gave Karen one of her first lessons in resilience—one that shaped her journey of grit and determination as she went on to realize her dream and become a Tri Delta as a sophomore. Since then, she's carried those traits throughout her career, navigating the challenges of being the only woman in the room, learning confidence and embracing her power in a male-dominated field.In this conversation, we'll hear why Karen believes in being surrounded with supportive friends who keep her grounded while pushing her toward success. She shares her philosophy on authenticity, choosing organizations that allow her to be herself, and offers valuable advice for anyone whether in business, government or service. Learn why she got to chills when learning about being named a 2025 Woman of Achievement, about the causes she's passionate about and what's next for her as she leads HP today and beyond. Congrats again, Karen! 

In this episode, Greenbook Podcast host Karen Lynch sits down with Val Pastrana, Global Consumer Science Lead for the AMEA region at Sanofi. With a career spanning leading CPG giants like P&G, Unilever, and Mondelēz, Val shares his journey in insights, innovation, and consumer science.He discusses the importance of embedding consumer-centricity in pharmaceutical product development, the balance between AI-driven research and human-led insights, and the value of a global perspective in shaping innovation. Val also delves into his leadership philosophy, emphasizing authenticity, psychological safety, and fostering individual strengths. Tune in for an engaging discussion on the future of insights and the role of technology in shaping consumer research.Key Takeaways:Consumer insights should be embedded in R&D for true innovation.A global perspective helps balance market-specific needs with scalable solutions.AI is a valuable tool but cannot replace human observation and context.Understanding the deeper motivations behind consumer behavior leads to better innovation.Leadership is about authenticity, nurturing strengths, and fostering psychological safety.Future-back innovation identifies trends by studying extreme consumers.Resources & Links:Learn more about Sanofi Consumer HealthcareYou can reach out to Val Pastrana on LinkedIn.Many thanks to Val Pastrana for being our guest. Thanks also to our production team and our editor at Big Bad Audio.

In this episode of The Greenbook Podcast, host Karen Lynch sits down with Aeton Lim, an Innovation Consulting Manager at Nielsen IQ and a 2025 Future List honoree. Aeton shares his global perspective on market insights, innovation strategy, and how organizations can future-proof their decision-making.He discusses his expertise in emerging markets, the role of corporate governance, sustainability, and his leadership in DEI initiatives. Tune in to gain valuable insights on how businesses can align strategy with external market forces and leverage thought leadership for competitive advantage.Topics Covered:Aeton Lim's role at Nielsen IQ and global consulting experienceStrategic decision-making and innovation's role in corporate growthThe importance of aligning business strategy with external market forcesKey trends in emerging markets and consumer behavior shiftsThe role of corporate governance and sustainability in business successThe impact of DEI initiatives and the benefits of reverse mentoringLuxury market trends and digital transformation in e-commerceFuture-proofing insights and innovation for sustainable growthResources & Links:Visit Aeton Lim's websiteLearn more about Nielsen IQYou can reach out to Aeton Lim on LinkedIn.Many thanks to Aeton for being our guest. Thanks also to our production team and our editor at Big Bad Audio.

In this episode of The Greenbook Podcast, host Karen Lynch sits down with Daniel Wu, Founder and CEO of Nimbly Research and a 2025 Future List honoree. Daniel shares his journey from digital marketing to founding a research firm, driven by a desire to challenge industry norms and push for more inclusive methodologies.They discuss his approach to entrepreneurship, creative problem-solving, and how Nimbly is pioneering innovative ways to reach underrepresented audiences. Daniel also opens up about leadership, mental health, and the importance of fostering a workplace culture that values curiosity and well-being. Tune in for an inspiring conversation about rethinking traditional research practices and embracing change in the insights industry.Topics Covered:Daniel Wu's transition from digital marketing to market researchThe inspiration behind founding Nimbly ResearchRethinking traditional recruitment and data collection methodsHow to foster a culture of innovation and curiosity in researchThe importance of inclusivity and reaching underrepresented voicesEntrepreneurial lessons and challenges of launching a businessLeadership, mental health, and work-life balanceThe evolving role of AI in researchResources & Links:Learn more about Nimbly ResearchYou can reach out to Daniel on LinkedIn. Many thanks to Daniel Wu for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

In this episode of the Greenbook Podcast, host Karen Lynch sits down with Paul Thomas, International Insight Director and Global Head of Shopper Insight at Suntory Global Spirits. Known for his extensive experience and leadership in the insights industry, Paul shares his journey from working on the agency side to leading global insights for top-tier brands like Ferrero, Diageo, and Asahi. They discuss the evolving role of client-side researchers, the challenges faced by the spirits industry, and the importance of driving ROI through actionable insights.Paul offers a candid look at how researchers must step beyond data to become persuasive storytellers and business drivers. Whether you're on the agency or client side, this episode is packed with wisdom for navigating the changing landscape of market research.Topics Covered:Paul's Career JourneyTransitioning from agencies like Nielsen and Ipsos to leading insights for global brands.Lessons learned from working in diverse markets, including Africa and Asia.The State of the Spirits IndustryChallenges faced by alcohol brands in a post-pandemic world.How rising health consciousness and changing consumer habits impact brand strategy.Driving ROI in InsightsShifting from data delivery to actionable recommendations.The art of persuasion and why storytelling alone isn't enough.Client-Agency DynamicsWhat makes a successful partnership.Paul's advice for agencies: be bold, collaborative, and insightful.The Role of AI and the Future of InsightsOpportunities and risks of AI in research.Why traditional methods still hold value in an increasingly tech-driven industry.Resources & Links:Learn more about Suntory Global Spirits: Suntory.comYou can reach out to Paul on LinkedIn. Many thanks to Paul Thomas for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

In this episode, Karen Lynch sits down with Barry Jennings, Director of Cloud and Commercial Business Planning Insights at Microsoft, to explore the fascinating world of B2B research and its intersection with cutting-edge AI technologies. Barry shares insights from his extensive experience at Microsoft, Dell, and BlackBerry, providing a behind-the-scenes look at how research drives innovation in the cloud and AI sectors.From tackling sample quality issues to leveraging AI for faster and smarter decision-making, this conversation is packed with actionable insights for researchers and marketers alike. Whether you're curious about the evolving role of insights professionals or looking for strategies to thrive in the age of AI, this episode delivers thought-provoking ideas and practical advice.In this episode, we'll explore:B2B Research Dynamics: How Barry's team at Microsoft supports the commercial business, including cloud and AI solutions like Azure, GitHub, and Fabric.Insights Professional's Journey: Barry's career path from fieldwork to leading insights teams at major tech companies like Dell and BlackBerry.Leveraging AI in Research: How large language models and AI tools are transforming research workflows, increasing efficiency, and enhancing storytelling.Challenges in B2B Insights: The unique hurdles of engaging technical audiences, tackling sample fraud, and monetizing innovative cloud-based products.Future Outlook: Barry's advice on adapting to AI advancements and becoming a smarter storyteller to make a bigger impact.Resources/Links:Barry Jennings on LinkedInMicrosoft AzureMany thanks to Barry Jennings for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

The Random Ask Matt Stuff about the Headlines Game!Donald Trump's social media group in talks to buy crypto trading venueTruth Social owner is close to an all-share takeover of Intercontinental Exchange's BakktWhich one of these key facts surprises you the most? The least? Hoover you want to answer:Bakkt, which has struggled for profitability since its launch, was created by ICE, and the owner of the New York Stock Exchange still holds a 55 per cent economic interest in it.Bakkt's first CEO was Kelly Loeffler, a former head of marketing at ICE and a Republican ex-senator for Georgia during Trump's first presidency. She is co-chair of the committee organizing his inauguration in January.She is also married to Jeff Sprecher, ICE's founder, chair and CEO.Air Products Refreshes Board Ahead of Face-Off With ActivistsAir Products and Chemicals Inc. named two new board members ahead of its shareholder meeting in a potentially defensive move against pressure from two activist investors.The company named industrials executives Bob Patel and Alfred Stern as candidates for the 2025 board election, according to a statement Monday. Two existing board members — David Ho and Matthew Paull — will not seek re-election.Pop QUIZ Question: Since 2015, what is the average level of investor support for Air Products and Chemicals Directors?78%88%98%The CEO of Bluesky's Actual Name Means "Blue Sky" in ChineseWhich thing do you care about most and will either make you join Bluesky?The CEO of Bluesky is in fact a woman named Jay GraberBluesky is an independent public benefit corporationBluesky is owned by Jay Graber and the Bluesky teamBluesky confirms Jack Dorsey is no longer on its boardDorsey hadn't seemingly been a particularly active participant at the company. In March, when The Verge's Nilay Patel asked Graeber for Decoder about his level of involvement with Bluesky, she said she gets “some feedback occasionally,” but implied he's otherwise “being Jack Dorsey on a cloud,” as Nilay put it. Months before that interview, Dorsey had closed his Bluesky account.After Elon Musk's acquisition of Twitter, Twitter severed all legal and financial ties with Bluesky SocialCVS strikes deal with activist Glenview Capital for four board seatsJust a few weeks after the health-care giant ousted former CEO Karen Lynch.Glenview CEO Larry Robbins will join the CVS board effective immediately, alongside Leslie Norwalk, Guy Sansone and Doug Shulman. CVS' board will expand to 16 members.Two of the directors–Leslie Norwalk and Guy Sansone–have experience in healthcare. Which of these two useless other directors are you most excited about joining the CVS board that will now have 16 board members!A hedge fund dude. Glenview Capital founder and CEO Larry RobbinsDoug Shulman, the CEO of a financial services holding company called OneMain Financial, where the board has a sizable -19% gender gapRate on a scale of 1-10 how surprised you are by these headlines:San Francisco Mayor-elect Daniel Lurie names OpenAI CEO Sam Altman to transition teamRFK Jr., Who Claims to Be Super Against Fast Food, Spotted Snacking on McDonald's With Trump and Elon MuskVanguard Gives Investors Option to Avoid Voting for ESG Issuesthe "Third Party Wealth-Focused Policy," which votes an investor's proportionate shares in accordance with the recommendations from a third-party, the Egan-Jones Rating Co. ratings agency, that “focuses on maximizing shareholder value without being influenced by political or social agendas”Another new option will be "Mirror Voting Policy," which votes an investor's proportionate shares in approximately the same proportions as the votes cast by other shareholders. This policy replaced the "Not Voting Policy."The existing policy lineup comprises the "Company Board-Aligned Policy," the "Third-Party ESG Policy," and the "Vanguard-Advised Funds Policy."Don Jr.'s New Gig: An Investment Firm Connected to Christian Nationalists1789 Capital, an anti-ESG venture capital firm that Donald Trump Jr. is joining instead of taking a White House roleTrump picks Liberty Energy CEO and Oklo board member Chris Wright as Energy secretaryOilfield services company Liberty Energy -13% gender gapOklo; chair and director and 6% owner Sam Altman Bonus question: which do you hate the most?And finally, China's KFC and Pizza Hut CEO [Joey Wat] said she spends hours watching her customers eatWat said that she stakes out Yum China restaurants and spends "two, three hours" watching people eat. That time leads to new product ideas, like KFC China's "mash potato burger."Which surprises you the most?That Yum China Holdings has a positive 10% gender influence gap–led by CEO Joey Wat and Compensation Committee Chair Min “jenny” ZhangThat China's KFC and Pizza Hut CEO Joey Wat spends "two, three hours" watching people eat

In this episode of The Greenbook Podcast, host Karen Lynch is joined by David Deeley, Senior Insights Manager, and Brian Short, Consumer Insights Specialist, from Kerry. Together, they discuss the importance of scenario testing to tackle uncertainty in the food and beverage industry.Drawing from their presentation at IIEX Europe, David and Brian explain how Kerry uses foresight and scenario planning to anticipate shifts in the market, navigate challenges like climate change, and support innovation. This thought-provoking conversation explores how frameworks and collaboration between insights, R&D, and customers drive impactful solutions for the future.In this episode, we'll explore:Scenario Planning Basics: How scenario testing differs from trend-based forecasting.FutureLens Framework: Kerry's foresight program for anticipating industry shifts.Consumer Insights and Data Sources: Integrating proprietary research with macro trends.Use Cases: Examples of scenario planning in action, including innovations in iced beverages and supporting a major European retailer.Advice for Businesses: Tips on incorporating scenario planning into strategy and innovation efforts.Resources/Links:Kerry Taste and Nutrition TrendsKerry Health and Nutrition InstituteIIEX Europe InformationYou can reach out to David on LinkedIn. You can reach out to Brian on LinkedIn. Many thanks to David Deeley and Brian Short for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

In this inspiring episode of The Greenbook Podcast, host Karen Lynch chats with Michelle Andre, Managing Director, and Jessica Sage, Marketing Director, of WIRe (Women in Research). Michelle and Jessica share the impact of WIRe's programs on advancing women's careers within the market research industry, from global networking events to targeted mentorship programs.They discuss their support for women through initiatives like WIRe Accelerate, WIRexec, and the 50/50 Initiative, which drives gender equality on industry stages. Whether you're an industry veteran or a newcomer, this episode offers valuable insights into creating supportive networks and fostering career growth.In this episode, we'll explore:WIRe's Global Impact: How WIRe is expanding to cities worldwide, offering networking and career development resources.WIRe Accelerate: A program offering career-enhancing knowledge on everything from financial skills to leadership development.Mentorship Program: Matching women in research with mentors to provide guidance and boost career confidence.WIRexec and the 50/50 Initiative: Programs supporting senior-level women and promoting gender balance on industry stages.Importance of Male Allies: Encouraging gender inclusivity to foster more supportive environments for women in research.ResourcesWIRe WebsiteWIRe Accelerate ProgramWIRexec Information50/50 Initiative DetailsDoing it Scared and the Meaning of Courage: Interview with Belinda BrownYou can reach out to Michelle on LinkedIn. You can reach out to Jessica on LinkedIn. Many thanks to Michelle Andre and Jessica Sage for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

In this episode, Scott Becker covers five key business stories, including CVS replacing CEO Karen Lynch, Amazon’s push for employees to return to the office, and Ferrari's new $3.9 million sports car. Also discussed are the latest U.S. presidential poll updates and Lucid Motors’ financial struggles.

Carl Quintanilla and Jim Cramer led off the show with CVS Health shares tumbling after the company replaced CEO Karen Lynch with long-time executive David Joyner – and cut guidance in wake of rising medical costs. The anchors also discussed Netflix shares surging on better-than-expected third-quarter results and the addition of 5.1 million subscribers. Also in focus: Market reaction to results from American Express and Procter & Gamble, Apple jumps on a bullish report about iPhone 16 sales in China, AWS CEO's message to employees who don't want to return to the office, "Not a great company" -- find out which one Cramer is talking about. Squawk on the Street Disclaimer 

IntroductionLIVE from your ESG USB-C DIY LOL DEI Vape Pen, it's a Business Pants Friday Show here at October 18th Studios, featuring all of your favorites: AnalystHole Matt Moscardi! On today's weekly wrap up: Meta employees have acne but don't call CVS's Karen Lynch, meth-flavored TikTok, 3-headed CEOs, and even one-headed CEOs named Jamie that love to talk Our show today is being sponsored by Free Float Analytics, the only platform measuring board power, connections, and performance for FREE.Story of the Week (DR):CVS ousts CEO Karen Lynch, names Caremark head as new chief DR MMCVS Health Corp. named David Joyner as its new chief executive officer, ending a tumultuous tenure for current CEO Karen Lynch at the pharmacy giant.Longtime executive Joyner, 60, took over Thursday, according to a Friday release. The move comes after the company repeatedly missed earnings targets, setting off unrest among shareholders that spilled into public view in recent weeks.Last month, major CVS shareholder Glenview Capital began a significant push for changes at the company, CNBC previously reported.CNBC reported last month that CVS' board had engaged strategic advisors to weigh its options, including the potential of a breakup of its insurance and retail businesses.Joyner most recently oversaw the company's pharmacy services business as president of CVS Caremark, a similar position to the one Lynch held before she assumed the top job in February 2021. He began his career at Aetna in pharmacy benefit services and previously held the role of executive vice president of sales and marketing at CVS Health.“We believe David and his deep understanding of our integrated business can help us more directly address the challenges our industry faces, more rapidly advance the operational improvements our company requires, and fully realize the value we can uniquely create,” Chairman Roger Farah said in a statement.Lynch also stepped down from the company's board of directors this week, the company said Friday. Joyner will take a seat on the board, and Farah will assume the role of executive chairman.FFA: Karen Lynch (16%) vs. Roger Farah (16%)Meta fires staff for abusing $25 meal creditsMeta recently fired some employees for misusing a Grubhub meal perk.Roughly two dozen employees were terminated for abusing the company's meal credit system.The Grubhub perk is intended to support employees who work at locations where free meals aren't provided by a cafeteria or when employees work late and need food delivered to the office.Instead of purchasing meals, some Meta employees used the $25 credit to order other items, including laundry detergent, wine glasses, and acne pads, the person familiar with the situation said.The roughly two dozen staff were fired for a repeated pattern of misuseAmazon invests in nuclear energy, hot on the heels of Google and MicrosoftBig Tech continues to go nuclear as the artificial-intelligence boom drives energy demand to new heights.Amazon announced on Wednesday that it's anchoring a $500 million investment for X-energy to develop small, advanced modular nuclear reactors, which would provide carbon-free power for some of its data centers.Microsoft last month helped advance a plan to reopen the Three Mile Island plant, the site of one of the worst nuclear disasters in US history, and Google on Monday announced a partnership in small-modular-reactor tech with Kairos Power.A Sam Altman-backed nuclear power stock soared 150% in a monthParamount Will Allow Its 3 Co-CEOs to Resign and Receive Severance If They Are DemotedWith Paramount Global poised to be taken over by Skydance Media in 2025, the three execs running Paramount as co-CEOs — George Cheeks, Chris McCarthy and Brian Robbins — now have an additional provision in their employment agreements that will let them quit and receive severance benefits if they are demoted from their co-CEO roles.In addition, Cheeks, McCarthy and Robbins were each awarded grants of $3 million worth of restricted share units Prior to securing the deal with Skydance, Paramount dismissed former CEO Bob Bakish and formed the three-member Office of the CEO effective as of May 1 comprising: George Cheeks, president and CEO of CBS; Chris McCarthy, president and CEO, Showtime/MTV Entertainment Studios and Paramount Media Networks; and Brian Robbins, president and CEO of Paramount Pictures and Nickelodeon.guaranteed severance payments equivalent to two times their annual base salary plus twice their annual target bonus amount, among other benefitsFor Bob Bakish last year that severance would have amounted to nearly $50MThe change in compensation comes at a time when Paramount is aiming to reduce annual costs by $500 million ahead of its merger with Skydance Media. As part of these cost-cutting measures, Paramount started job cuts in August and plans to lay off 15% of its U.S.-based workforce in three phases by the end of the year."US judge orders Boeing, DOJ to detail diversity policy before deciding on pleaA federal judge on Tuesday ordered Boeing and the U.S. Justice Department to detail the impact of diversity and inclusion policies on the selection of an independent monitor before he decides whether to accept the planemaker's plea deal.While ordering DOJ and Boeing to respond to a series of questions about the diversity and inclusion policy and how it might affect the selection of an independent monitor, he also pointed out that it was not a disputed facet of the plea agreement."Critically, Boeing did not voice any objection to this provision," the judge said in his order.O'Connor also wants the planemaker to detail how its existing diversity, equity and inclusion policies "are used in its current compliance and ethics efforts."U.S. District Judge Reed O'Connor held a hearing Friday as he considers whether to approve Boeing's agreement to plead guilty to conspiring to defraud regulators. The deal would include oversight for three years by an independent monitor.Reed Charles is a United States district judge of the United States District Court for the Northern District of Texas. O'Connor has become a "go-to" favorite for conservative lawyers, as he reliably rules against Democratic policies and for Republican policies.Elon Musk is bringing lawsuits to Texas. A judge with Tesla stock keeps hearing themBillionaire Elon Musk seems to have found a new favorite federal judge: Reed O'Connor in Fort Worth, Texas.Musk's social media company X has filed two major lawsuits against groups he sees as antagonists, and O'Connor is presiding over both of them, even though none of the parties is based in Texas.So far, O'Connor has delivered stunningly pro-Musk decisions, which have gained widespread attention.What has garnered less attention: O'Connor's investment in Tesla, between “$15,001 and $50,000” of Tesla stock, according to his most recent publicly available financial disclosure filing.The order is the latest hurdle Boeing faces to avoid a potentially embarrassing trial and plead guilty to misleading the Federal Aviation Administration and violating a 2021 deferred prosecution agreement.Assholiest of the Week (MM):SEC charge hinges on director's lack of ‘social independence' DR MMYou're kidding SEC - on average, 20% of every US large cap board is connected inside two degrees JUST FROM OTHER BOARDSWe just covered Parker Hannifin on our show Proxy Countdown and found that 100% of the board worked within 250 miles of one another, and 40% of them were from Ohio!Where are the regulations on this? If you're policing social independence, barring directors from future directorships, just because it wasn't disclosed - NONE OF THEM ARE DISCLOSED!It can't be that a former employee of the company like Leslie Kilgore on the Netflix board, who worked under Reed Hastings AT NETFLIX from 2000-2012, can NOW be considered “independent” on a board… WITH FOUNDER REED HASTINGS… and not have a lack of “social independence”?Digital tobaccoTikTok knew its algorithm harmed kids, accidentally revealed internal documents show14 states are suing TikTok35 minutes from starting use of the app to addiction - that's faster than meth where dependency can take days to weeksMeta must face US state lawsuits over teen social media addictionVOTE EVERY DIRECTOR ON A DIGITAL TOBACCO COMPANY BOARD OUT OF EVERY OTHER BOARD THEY SIT ONThere are 40 directors of Alphabet, Meta, Snap, and PinterestThose directors have 72 directorshipsThere are 22 of them that have directorships on other boardsEliminate OTHER dual class asshole companies, and you have 15 directors to vote out - stop selling digital tobacco or you lose your jobUnited Airlines (NASDAQ:UAL) Board of Directors Approves Share Buyback ProgramFour years ago we bailed out the airlines after UA posted a 6bn loss followed by a 1bn lossThe last year net income declined 15% to less than 1bnThe highest TSR performer on the board that approved this has a history of .488 batting average - meaning they are below average of .500 - and they are the HIGHEST ON THE BOARDOf the 13 bloated board members, two have earnings batting averages above .500 - the rest are all below .350!This is one of the worst performing, most interconnected boards in America - and they are spending over $1bn they don't have to grease the palms of investorsYou can send thank you notes to Vanguard (14% of shares) and Primecap (9% of shares) when they stop serving you hot food and force you to sit in an overhead binGoodliest of the Week (MM/DR):DR: Teen tobacco use falls to 25-year low as fewer pick up e-cigarettesDR: Union petitions skyrocket under Biden, doubling for the first time in 50 yearsMM:Supreme Court Allows E.P.A. to Limit Power Plant EmissionsMM: JPMorgan's Dimon Says Economy ‘Remains Resilient'Headliniest of the WeekDR: JPMorgan CEO Jamie Dimon Says We Shouldn't Put Our Heads In The Sand, 'We Have To Find A Better Way To Help The People Who Get Hurt By AI'Jamie Dimon suggests he'll remain at JPMorgan for a very long time: "I intend to be doing what I'm doing — I almost guarantee I'll be doing this — for a long period of time, or at least until the board kicks me out"MM: JPMorgan CEO Dimon says cash is very valuable when the future looks ‘treacherous'Who Won the Week?DR: 3-headed CEOsMM: The Shareholder Primacy podcast with Mike Levin and Ann Lipton - Activist Investors Are Podcasters NowPredictionsDR: Disney's post-Iger succession planning is to replace him with six-headed CEO:Chadwick "Chaz" Van Buren III – The overly confident CEO who insists on golfing metaphors during board meetings.Reginald P. Throckmorton – Always talking about the "good old days" and using phrases like "back in my day."Wellington "Wells" Haverford – A CEO who embodies the old-school, silver-haired corporate type with a massive corner office.Bartholomew J. Wainscott – A pompous executive with a fondness for outdated business jargon like "synergy" and "paradigm shift."Milton C. Kensington – Known for his oversized suits, outdated tech skills, and resistance to change.Horace F. Farnsworth – The CEO who refuses to retire, always seen with suspenders and a comb-over.MM: Kids start playing a new game called “Jamie Says” in which a kid says something louder and louder and everyone else called “the reporters”, writes them down furiously

Andrew, Pedro, and Tom review iPhone sales in China, CVS firing Karen Lynch, and various earnings. For information on how to join the Zoom calls live each morning at 8:30 EST, visithttps://www.narwhalcapital.com/blog/daily-market-briefingsPlease see disclosures:https://www.narwhalcapital.com/disclosure

In this episode, Scott Becker covers five key business stories, including CVS replacing CEO Karen Lynch, Amazon’s push for employees to return to the office, and Ferrari's new $3.9 million sports car. Also discussed are the latest U.S. presidential poll updates and Lucid Motors’ financial struggles.

This is KCBS Radio's daily Tech and Business Report. Today, KCBS Radio news anchor Holly Quan spoke with Bloomberg's Jeff Green. The CEO of CVS Health announced today she is stepping down, signaling a change in the era of women heading pharmacy chains. This comes as the industry saw an increase in diversity over recent years with three women leading several big U-S pharmacy companies. You can hear our Tech and Business Report weekdays at 12:30 pm on KCBS Radio and for more, tune into Bloomberg Technology weekdays at 8 am.

In this episode of the GreenBook Podcast, host Karen Lynch sits down with Jennifer Lien, UX Research Lead at Away, and Aaron Cannon, CEO and Co-Founder of Outset AI, to explore the collaborative journey behind Away's new soft side luggage line. They dive into how AI and user research came together to inform the product's design, focusing on key insights from customers around durability and materials. Jennifer and Aaron share their experiences in scaling research with AI, the importance of curiosity in understanding user behavior, and how this partnership demonstrates the future of human-centered design.You can reach out to Jennifer on LinkedIn. You can reach out to Aaron on LinkedIn. Many thanks to Jennifer and Aaron for being our guests. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.

Welcome to the Health Marketing Collective, where strong leadership meets marketing excellence. In today's episode, we welcome back Jen Hovelsrud to join Sara Payne as co-host to discuss the power of executive thought leadership on social media, emphasizing the critical role it plays in the health industry. Jen Hovelsrud brings to light the importance of involving multiple voices on social media platforms, advocating for leadership diversity and representation. She also discusses prominent leaders such as Karen Lynch of CVS and Bryony Winn of Carillon Health Solutions, who engage authentically with their audiences. The conversation further explores how Dr. Sushan Jain of ScanHealth maintains a balanced online presence, focusing on genuine healthcare issues while minimizing overt company promotion. Sara underscores the natural transitions in executive careers, encouraging leaders to embrace these shifts without fear. The discussion navigates through Andy Slavitt's influential role during the COVID-19 pandemic and Dr. Angela Fusaro's effective use of video to connect with audiences, setting benchmarks for authentic social media engagement in the healthcare sector. Throughout the episode, both Jen and Sara emphasize the repercussions of not participating in social media thought leadership. They discuss how reduced visibility can dampen company influence while competitors gain an edge through active engagement. The conversation also highlights the growing trend of incorporating social media presence into hiring practices and the significance of building strong personal brands. Thank you for being part of the Health Marketing Collective, where strong leadership meets marketing excellence. The future of healthcare depends on it. Key Takeaways: Multi-Voice Engagement for Safety and Representation: Jen Hovelsrud highlights the importance of various leaders contributing to social media conversations. This approach ensures diverse perspectives, enhances representation, and provides a safer, more inclusive narrative for audiences. Embracing Career Transitions and Social Media Presence: Both Jen and Sara Payne recognize that executives often face natural career shifts. They advocate for leaders not to fear these changes but rather to leverage social media presence to maintain and enhance their influence. Authentic Leadership Engagement: Exemplary leaders like Karen Lynch, Bryony Winn, and Dr. Sushan Jain demonstrate how engaging on social media with authenticity about one's passions and industry issues can build trust and credibility. This form of engagement resonates more deeply with audiences compared to purely promotional content. Risk Management through Thought Leadership: Actively participating in thought leadership on social media mitigates the risk of invisibility and lost influence. Companies must understand that engaging online is not optional but a critical component for maintaining relevance and competing in the industry. Strategic Social Media Use for Executives: Effective thought leadership requires a well-devised strategy. Future leaders are encouraged to engage early, develop core beliefs, and consistently post industry-relevant content to build a stronger brand presence. Sara and Jen discuss the benefits of social media engagement, including increased trust, better sales outcomes, and more opportunities for public speaking and press interviews. Join us next time as we continue our series leading up to the HLTH conference in Las Vegas this October. Stay tuned to the Health Marketing Collective, and don't forget to subscribe to our podcast for more insights on effective health marketing and leadership. [embed]https://youtu.be/to4TzWPqYQg[/embed] About Jen Hovelsrud Staff Vice President Elevance Health Jen leads...

In this episode of the Greenbook Podcast, host Karen Lynch sits down with Tino Klähne, Director of Strategic Innovation and Intelligence at Lufthansa Innovation Hub, to explore how his team is shaping the future of travel. Tino discusses how they use strategic intelligence to spot emerging opportunities and threats, employing cutting-edge tools like AI, an innovative "indicator stack," and even Wikipedia edits to predict industry shifts. They also dive into the exciting potential of the metaverse for aviation and how Lufthansa's open approach to sharing insights is transforming the travel ecosystem. You can reach out to Tino on LinkedIn. Many thanks to Tino for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.

In this episode, Karen Lynch sits down with Ritanbara Mundrey, Global Head of Innovation and Insights at Nestlé Dairy, focusing on how innovation drives business growth. Ritanbara shares her expertise on navigating the complex world of product innovation, from identifying emerging consumer trends to fostering cross-functional collaboration that turns insights into impactful business strategies. She highlights the importance of blending consumer-centric insights with product experimentation to develop breakthrough innovations. Ritanbara also discusses how big brands can stay ahead of trends, like the rise of AI, and ensure their innovations resonate in an ever-evolving marketplace. This episode offers valuable takeaways for anyone passionate about the intersection of insights and innovation.Mentioned in this episode:Join us at IIEX LATAMVisit greenbook.org/events/iiex-latam to register for the upcoming IIEX Latin America event. Use code PODCAST for 30% off your pass!

Tune in as Karen Lynch, CEO of CVS Health, and Michael Pykosz, CEO of Oak Street Health, discuss their objectives in improving health care across the United States. Gain insights into their strategies for expanding access and reducing costs, especially within underserved communities. This episode was recorded in front of a live audience on November 7, 2023. 00:00 – Intro 1:12 – Karen's first job 2:00 – How she recharges 4:05 – Rapid fire questions 5:19 – Long term vision for CVS 9:02 – Acquiring Oak Street Health 15:08 – How AI fits into health care 17:40 – A word from our sponsors, Shure 18:22 – How CVS takes on challenges with health inequities 23:02 – Karen's leadership philosophy 28:04 – What has made her so successful 31:11 – Outro   Episode Link: CVS | Oak Street Health   Guest Host: Michael Pykosz, CEO, Oak Street Health Producer: Eva Penar, Chief Content & Communications Officer, The Executives' Club of Chicago     Subscribe on Apple, Spotify, or wherever you listen to podcasts.    Thank you to our podcast sponsor, Shure Incorporated.  For nearly 100 years, Shure Incorporated has developed best-in-class audio products that provide high-quality performance, reliability and value. Headquartered in Niles, Illinois, our history of innovation and expertise in acoustics, wireless technology, and more enables us to deliver seamless, transparent audio experiences to a global audience. Our diverse product line includes world-class wired and wireless microphones, networked audio systems and signal processors, conferencing and discussion systems, software, a loudspeaker, and award-winning earphones and headphones.   Find Shure on: Facebook | LinkedIn | Instagram

This is your September CX Pulse Check. Once a month, we check in with news and current events to find out what's happening in the world of customer experience and discuss ideas and insights that we can learn from as CX leaders. Ever wondered how a company with a loyal customer base could fumble a major app redesign? Get ready to discover the profound impacts of customer feedback – or the lack thereof – as Jeannie Walters and special co-host Karen Lynch, Head of Content at Greenbook, dissect a recent case that saw Sonos face significant backlash. The episode discusses valuable lessons for businesses on the importance of avoiding organizational silos and integrating customer insights consistently.Next, we shift our focus to a seemingly mundane but crucial aspect of branding strategy: grammar and consistency. We discuss the need for clear and effective communication strategies, particularly during product rollouts. In a timely twist, we tackle the grammatical intricacies of Kamala Harris's name in the context of the 2024 election, illustrating how these details can impact clarity and user experience.Lastly, we venture into the evolving world of furniture shopping, where technological advancements like augmented reality tools have disrupted how consumers visualize and purchase furniture.Join us for a holistic exploration of how listening, communication, and technology are reshaping customer experiences and stay tuned for our next CX Pulse Check episode!About Karen Lynch, Head Of Content at Greenbook:Karen grew up in the research industry. Before joining Greenbook (https://www.greenbook.org/), she spent 30 years as a full-time qualitative researcher. All the while she dabbled as a part-time writer, earning bylines in mainstream consumer magazines, online publications, and popular anthologies. She merged her two passions when she took the role of Greenbook's Head of Content. In her role, she manages the content strategy and operations across Greenbook's publishing platforms: the Greenbook Blog, Podcast, Newsletter, and Global Events.Follow Karen on...LinkedIn: https://www.linkedin.com/in/karenmlynch/Articles Mentioned:Sonos App Redesign Fail: Customer Outrage and Falling Stock Prices (CMSWire) -- https://www.cmswire.com/customer-experience/sonos-app-redesign-fail-customer-outrage-and-falling-stock-prices/Harris' or Harris's? Apostrophe row divides grammar nerds (The Guardian) -- https://www.theguardian.com/science/article/2024/aug/14/kamala-harris-or-harriss-apostrophe-row-grammar-nerdsCustomer Journey Insights from 2024 Furniture Shopping Trends Study (Home Furnishings Association) -- https://myhfa.org/customer-journey-insights-from-2024-furniture-shopping-trends-study/Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this episode of the GreenBook Podcast, host Karen Lynch sits down with Martha Llobet, CEO of Q2Q Global and board member of the Association for Qualitative Research (AQR). Martha shares her journey from quantitative to qualitative research, highlighting the deeper insights qualitative offers and the importance of cultural interpretation in global markets. They discuss the role of AQR in promoting high standards, supporting younger researchers, and embracing AI while maintaining the essential human touch in research. Martha also shares her experiences in expanding her business and offers advice to aspiring female founders. Tune in for a thoughtful conversation on the evolving world of qualitative research and its global impact.You can reach out to Martha on LinkedIn. Many thanks to Martha for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.Mentioned in this episode:

What should we really make of the political polls that dominate the headlines?In this episode of the Greenbook Podcast, hosts Lenny Murphy and Karen Lynch sit down with Cliff Young, President of Polling and Societal Trends at Ipsos, to explore the complexities and significance of political polling. The conversation delves into the challenges pollsters face in today's fragmented media landscape, the methods used to accurately capture public opinion, and the role of polling in modern democracy. Cliff discusses the global trends affecting polling, the ethical responsibilities of pollsters, and how AI is beginning to influence the field.You can reach out to Clifford on LinkedIn. Many thanks to Clifford for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.Mentioned in this episode:

In this episode of the Greenbook Podcast, host Karen Lynch engages in a compelling conversation with Nick Graham, the SVP Global Head of Insights and Analytics at Mondelez International. They dive into Nick's extensive career journey and his pivotal role in leveraging data to guide strategic decisions at Mondelez. Nick discusses the delicate balance between technology and human expertise in generating actionable consumer insights. He also shares innovative ways generative AI is being used to boost efficiency and creativity within the insights team. For professionals in the field, Nick offers invaluable advice on networking, career growth, and adapting to the ever-evolving landscape of insights and analytics. This episode is packed with practical tips and forward-thinking perspectives that promise to enrich your understanding of the industry's future.You can reach out to Nick on LinkedIn. Many thanks to Nick for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.Mentioned in this episode:Join us at an IIEX Event!Visit greenbook.org/events to learn more about events in Asia, the Americas, and Europe. Use code PODCAST for 20% off general admission at all upcoming events.

In this episode of the Becker Private Equity Business Podcast, Scott Becker discusses Karen Lynch, CEO of CVS Health. He highlights her leadership in integrating CVS and Aetna, navigating the complexities of the retail pharmacy and payer businesses, and managing the company amidst market challenges. Despite a tough market, CVS remains a top player under […]

In this episode of the Becker Private Equity Business Podcast, Scott Becker discusses Karen Lynch, CEO of CVS Health. He highlights her leadership in integrating CVS and Aetna, navigating the complexities of the retail pharmacy and payer businesses, and managing the company amidst market challenges. Despite a tough market, CVS remains a top player under […]

What makes a team truly effective?In this episode of the Greenbook Podcast, Karen Lynch hosts Sarah Thurber and Blair Miller from FourSight to explore the science of building effective teams. They discuss the FourSight Thinking Profile, which identifies four thinking styles—clarifying, ideating, developing, and implementing—and how these styles can be harnessed to solve complex problems collaboratively. The conversation also delves into their new book, "Good Team, Bad Team: Lead Your People to Go After Big Challenges, Not Each Other," offering valuable guidance for anyone leading a team. Discover how to leverage cognitive diversity, the importance of hands-in leadership, and strategies for aligning team and individual purposes to enhance team performance. Tune in to gain actionable strategies to elevate your team's effectiveness and drive better results.You can reach out to Sarah on LinkedIn. You can reach out to Blair on LinkedIn. Check out "Good Team, Bad Team" on Amazon, and Porchlight Books for Bulk SalesMany thanks to Sarah and Blair for being our guests. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.Mentioned in this episode:IIEX Europe Registration 2024

In this episode of the Greenbook Podcast, host Karen Lynch interviews Stephan Gans, SVP Chief Insights and Analytics Officer at PepsiCo. They explore Stephan's career path from marketing at Unilever to leading global consumer insights at PepsiCo, emphasizing the integration of analytics, capability building, and the importance of empathy in understanding consumer behavior. Stephan shares insights on the proactive role of insights professionals in commercial decision-making and discusses the impact of generative AI on the industry. The episode concludes with Stephan sharing his excitement about an upcoming book on transforming consumer insights for competitive advantage.You can reach out to Stephan on LinkedIn. Many thanks to Stephan for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.Mentioned in this episode:IIEX Europe Registration 2024

How do hidden dynamics fuel successful e-commerce strategies?In this episode of the Greenbook Podcast, host Karen Lynch engages with Rasika Mathur, Head of Consumer Insights at Snapdeal. Rasika delves into her extensive career, highlighting her expertise in understanding consumer behavior and her journey in the industry. She shares her passion for fostering a customer-obsessed culture and explains how understanding consumer emotions can bridge the gap between intention and action, driving business growth and customer loyalty. Rasika offers practical insights into the nuances of e-commerce, from leveraging emotional intelligence in personalization to maintaining authenticity in digital interactions. Join us for a compelling conversation packed with actionable strategies and heartfelt anecdotes that underscore the power of consumer insights in shaping successful businesses.Read Rasika's interview here.You can reach out to Rasika on LinkedIn. Many thanks to Rasika for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.

How do leading companies turn market insights into innovative products that resonate with consumers and drive long-term success?In this edition of the Greenbook Podcast we join you live from IIEX North America, host Karen Lynch welcomes Tulika Chikersal, the global lead for innovation insights at Post. Tulika shares her journey from agency roles at Kantar to leading innovation pipelines at Post, emphasizing the importance of forward-looking, strategic insights in driving long-term business strategies. She discusses the challenges and successes in identifying market white spaces, integrating insights with product development and marketing teams, and the critical lessons learned from failures. This episode offers a deep dive into the role of innovation insights in shaping consumer-centric product innovations and strategic business decisions.You can reach out to Tulika on LinkedIn. Many thanks to Tulika for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.Mentioned in this episode:Join us at an IIEX Event!Visit greenbook.org/events to learn more about events in Asia, the Americas, and Europe. Use code PODCAST for 20% off general admission at all upcoming events.

CVS Health CEO Karen Lynch, the author of the new book, "Taking Up Space," is the definition of a high-powered executive. A segment of her power comes from her willingness to be both decisive and vulnerable. In today's podcast conversation, LinkedIn's Editor in Chief Dan Roth and Senior Producer Nina Melendez talk about Dan's takeaways from his recent conversation with Karen. They cover the power in leaders sharing hard personal truths, what it really means to bring your whole self to work, and why it's critical for executives to gain a personal understanding of how customers interact with their companies. Watch the video of Dan's conversation with Karen Lynch on the LinkedIn News Page. You can share your thoughts via email at ThisisWorking@linkedin.com, or join the conversation directly on LinkedIn using the hashtag #ThisisWorking. Follow Karen Lynch, CVS Health, Dan Roth, Nina Melendez, and LinkedIn News on LinkedIn, and subscribe to the newsletter here.

Discover the future of customer experience as we tap into the wisdom of industry leaders who are redefining the landscape. In this CX Pulse Check, Jeannie Walters asked CX leaders at CXPA CX Leaders Advance and Qualtrics X4: The Experience Management Summit what we should have our finger on the pulse of when it comes to customer experience today. We're peeling back the layers of integrated strategies and customer-first culture, offering you unique perspectives that could very well shape your next move in the world of customer experience.Suraj 'SUV' Venkitachalam from Cisco emphasizes the untapped potential within the data we already possess. Karen Lynch from Greenbook dissects the evolving role of CX within the corporate structure. Maggie Gentry from Community Health Network and Alpa Vyas from Stanford Healthcare talk about the transformative journey of patient experience. Jignesh Shah from Blackhawk Network chimes in on the art of memorable customer feedback, while Lorraine Schumacher, CX Executive Advisor, and Karyn Furstman of CustomersFurst bring us back to basics, reminding us of the importance of fundamental standards in the era of AI. And last, but not least, Tabitha Dunn from Hitachi chats with us about customer-centered growth.We're connecting the dots between CX metrics and tangible business outcomes like retention and referrals, ensuring that you walk away with actionable insights for driving loyalty and value.Guest List:Tabitha Dunn, CCXPHead of Global Customer Experience and Sales Technology at HitachiLinkedIn: https://www.linkedin.com/in/tabithadunn/Karyn Furstman, CCX, CCXP, XMPCEO & Chief Experience Officer at CustomersFurstLinkedIn: https://www.linkedin.com/in/karynfurstman/Lorraine Schumacher, CCXPCX Executive AdvisorLinkedIn: https://www.linkedin.com/in/lorraine-schumacher-ccxp-145b6150/Jignesh ShahVP of Products & GTM leader at Blackhawk NetworkLinkedIn: https://www.linkedin.com/in/jshahdc/Maggie Gentry, CPXPDirector of Experience Analytics at Community Health NetworkLinkedIn: https://www.linkedin.com/in/maggie-gentry-chnw/Suraj 'SUV' Venkitachalam Senior Director, Customer Voice Strategy & Execution at CiscoLinkedIn: https://www.linkedin.com/in/surajsuv/Alpa VyasSenior Vice President, Chief Patient Experience & Operational Performance Officer at Stanford Health CareLinkedIn: https://www.linkedin.com/in/alpa-vyas-healthcare/Karen LynchHead Of Content at GreenbookLinkedIn: https://www.linkedin.com/in/karenmlynch/Access our CX resources at experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Step into the forefront of innovation with key takeaways from IIEX North America 2024In this episode of The Greenbook Podcast, join hosts Karen Lynch and Lenny Murphy as they dive into the vibrant happenings at IIEX North America 2024. Karen, who attended the event, shares her experiences of the energetic atmosphere, driven by a mix of familiar faces and exciting new entrants. The discussions were heavily influenced by the practical applications of AI in market research, with a focus on real-world integration into platforms and processes. Highlights include insightful contributions from industry giants like the NBA and Bose, emphasizing innovative approaches to audience measurement and customer-centricity. The episode also covers the Insight Innovation Competition, where Listen Labs emerged as a standout, showcasing their AI-assisted tools that enhance survey data analysis. Listen in for an in-depth look at the latest trends and transformative ideas shaping the future of market research.Many thanks to our hosts, Karen and Lenny. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.Mentioned in this episode:Join us at an IIEX Event!Visit greenbook.org/events to learn more about events in Asia, the Americas, and Europe. Use code PODCAST for 20% off general admission at all upcoming events.

CVS Health unveiled its earnings report during an investor call where CEO Karen Lynch outlined the company's plans for refining its business strategy. Lynch relayed to investors, "We are committed to improving margin in Medicare Advantage, and we will do so by pricing for the expected trends. We will do so by adjusting benefits and exiting service counties. We are committed to doing that." Her statement suggests CVS's resolve to make strategic adjustments and enhance operational efficiency and profitability in key areas, in response to current market dynamics.On the call, CVS Health acknowledged that its financial performance in the first quarter of 2024 fell short of anticipated benchmarks. Nevertheless, the company reported a focused approach on fostering growth and improving its healthcare offerings, specifically an increased investment in healthcare delivery assets like Signify and Oak Street.Highlighted on the earnings call were CVS's business strategies, including CVS CostVantage and TrueCost, aimed at promoting transparent business practices. According to CVS, the activation of these pharmacy models results in improved pharmacy retention, accelerated growth, and better cost efficiency for consumers.The company stated that recent shifts in consumer behavior have led to a decrease in front-store activity, affecting the pharmacy and consumer wellness sectors. This presented challenges but also gave rise to demand growth in the mental health and medical pharmacy domains along with supplementary benefits. According to CVS, increased enrollment figures reflect strong customer interest in the company's diverse solutions.CVS also pointed out the challenges affiliated with the Medicare Advantage business. In response, the company mentioned strategies such as analysis of past claims data, optimization of pharmacy benefits spending, and enhanced productivity initiatives, all aimed at mitigating these challenges while also boosting plan-level benefits and operational efficiency.Despite the difficulties linked to the Medicare Advantage business that shaped CVS Health's financial performance for Q1 2024, the company reported commitment to its growth plans. Acknowledging potential decreases in front-store activity, the company expressed continued dedication to innovation, with an emphasis on mental health and other supplementary benefits. CVS stated that its upcoming strategy seems poised to capitalize on the rising consumer demand in these sectors. Furthermore, their focus on healthcare delivery systems underscores their efforts to strengthen integrated healthcare solutions.While CVS Health ended Q1 2024 on a note of optimism, navigating the challenges posed by shifts in consumer behaviour and issues with the Medicare Advantage business will be crucial for the company moving ahead. The strategies CVS outlined on the call demonstrate the company's proactive stance in light of these challenges. However, their efficacy and impact on CVS's future performance will become more apparent in upcoming quarters. Execution of these strategies, sustaining its innovative spirit, and the company's ability to adapt to the evolving market dynamics will be key considerations for CVS Health in the foreseeable future. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.theprompt.email

How does Olly use consumer insights to craft products that stand out in the crowded wellness market?In this episode of the Greenbook Podcast, host Karen Lynch interviews Liz Raukohl, Director of Insights at Olly—a vibrant vitamin and supplement brand celebrated for its consumer-friendly and innovative packaging. Liz shares her career journey from Pepperidge Farm to Unilever, leading up to her pivotal role at Olly. She delves into the establishment and evolution of the insights function within a dynamic startup environment, detailing her integration of cutting-edge research methodologies with fundamental consumer-centric practices. Emphasizing the critical role of insights in shaping strategic, data-driven decisions, Liz also explores how blending traditional and contemporary approaches in the insights field propels business growth and strategic innovation.You can reach out to Liz on LinkedIn. Many thanks to Liz for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.Mentioned in this episode:Join us at an IIEX Event!Visit greenbook.org/events to learn more about events in Asia, the Americas, and Europe. Use code PODCAST for 20% off general admission at all upcoming events.

Unexpected paths often lead to the most rewarding destinationsIn this enlightening episode of the Greenbook Podcast, host Karen Lynch is joined by 2024 Future List Honoree Belinda Brown, Director of Marketing and Business Development at Gazelle Global. Belinda shares her journey from aspiring clinical psychologist to influential market researcher, highlighting her personal experiences with PCOS and the significant gaps in women's health research. She discusses the transformative power of market research on policy and consumer behavior, the role of AI in the industry, and the importance of inclusivity and volunteerism. Belinda also gives a sneak peek into her new book, Global Sales Channel, and her excitement for upcoming industry events. This episode is a deep dive into the intersections of personal experience, professional growth, and the broader impact of market research.Check out Global Sales Channel on Amazon.You can reach out to Belinda on LinkedIn. Many thanks to Belinda for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.Mentioned in this episode:Join us at an IIEX Event!Visit greenbook.org/events to learn more about events in Asia, the Americas, and Europe. Use code PODCAST for 20% off general admission at all upcoming events.

Tune in for today's industry updates.

A lot of tough decisions come your way when you're a CEO – particularly in today's world where there are no shortage of challenges. In Leadership Next's final episode of the season, hosts Alan Murray and Michal Lev-Ram look back at 2023, highlighting how some of their favorite guests from the year are navigating these challenges. Hear from LinkedIn co-founder and Greylock Partner Reid Hoffman on AI; Vicki Hollub of Occidental Petroleum on climate; CVS Health's Karen Lynch on women in leadership; and Ken Frazier of General Catalyst - plus former Merck CEO - on how to lead with purpose in an increasingly divided world. Also featured in this episode, CEO of Deloitte US, Jason Girzadas.

The labor market is showing slack, but when will be enough for the Fed to start cutting rates? We'll ask Nationwide's chief economist. Plus, CVS is going to change the way it prices prescription drugs. CEO Karen Lynch joins us exclusively with the details. And Walmart is launching a shoppable show, calling it “Rom-Com-merce”, but will it actually draw viewers? We'll debate.

Strap on your headsets and fasten your seatbelts - we're taking you on a ride through the skies of market research! Welcome to the MRX Mavericks miniseries, where we'll show you how to soar above the competition like the true Top Guns of the market research industry. Priscilla McKinney, call sign Momma Bird, welcomes Karen Lynch, Head of Content at Greenbook, to the cockpit. Together, they pull back the curtain to examine industry events both as organizers and as attendees!  Karen's passion is to bring the best content to the Greenbook stage, to make sure the audience gets the ultimate experience. To do that, she has adopted the mantra “Always be Curating.” She says though Greenbook events appeal to a wide variety of industries (tech, MRX, entrepreneurs, etc.) the connecting thread between all attendees is a growth mindset. Her curation spans a multitude of sources to ensure the content honors the breadth of attendees. They discuss Karen's methodology for organizing content to span the variety of Greenbook events, both location-specific and topically themed. Karen also shares with Priscilla her three-part outline to maximize events for attendees. By dividing the event into three parts, she offers tips to build clarity and purpose.  Karen also highlights the importance of making genuine connections - a decisive shift away from the non-stop selling mentality centered around building relationships with others: “It's really quite special what you do when you just say, ‘I just want to get to know people.'” SPONSORS Priscilla McKinney, CEO at Little Bird Marketing, is thrilled to announce the release of her book, "Collaboration is the New Competition: Why the Future of Work Rewards A Cross Pollinating Hive Mind and How Not to Get Left Behind." The book's chapters are designed to be time-efficient, ensuring busy professionals can easily integrate these transformative ideas into their workflow. From discussing the state of affairs in business to providing fundamental strategies and seven practical anchors for staying on course, this book offers a fresh perspective and a competitive advantage in today's complex business landscape. Visit priscillamckinney.com for more information.

What're the hot topics amongst industry researchers at the moment?In this episode of the GreenBook podcast, hosts Lenny Murphy and Karen Lynch delve into the key takeaways from IIEX North America, where they explore the transformative themes of AI and the importance of a human-centered approach in research. This episode also features thought-provoking conversations on innovative companies and the significance of empathy in understanding diverse populations. Lenny and Karen underscore the importance of researchers adapting and seamlessly integrating AI into their work, leaving us eagerly anticipating the upcoming IIEX.AI event scheduled for September.Many thanks to our producer, Natalie Pusch; and our editor, James Carlisle.

CVS Health is ranked number four on the Fortune 500. And when Karen Lynch became the company's CEO in 2021, it was a big deal. No woman had ever led a company that highly ranked on the list before. Plus, she brought some serious ambitions for healthcare to her role. The short version: she wants to provide a continuum of both physical and mental healthcare for CVS customers. Since taking over as CEO almost exactly two years ago, Lynch has initiated a plan to transform hundreds of the brand's almost 10,000 U.S. stores into super-clinics. And, she's spent billions on acquisitions that move CVS into primary care and home healthcare. In this episode of Leadership Next, Lynch joins hosts Alan Murray and Ellen McGirt to discuss how far CVS has come in the 60 years since its founding as Consumer Value Stores. She explains how the company's recent acquisitions of Oak Street Health and Signify fit into her larger vision, how the pandemic has influenced the company's strategy and how technology is transforming healthcare. Lynch also shares more about her personal passion for health, the importance of including mental health services in primary care and her journey as a woman in leadership. Explore more of Fortune! Use the promo code LN25 to get 25% off our annual subscription at fortune.com/subscribe.

In this special episode from JPMorgan Chase's seventh Annual Leadership Day, Anu Aiyengar, JPMorgan Chase's global co-head of mergers and acquisitions, sits down with the highest-ranking female CEO ever in the Fortune 500, CVS Health CEO Karen Lynch. Karen discusses how her commitment to mental and physical health in her own life has carried over to the work she's doing at CVS Health.   Personal commitment to mental and physical health Karen tells Anu that she had an early traumatic experience with healthcare when, at age 12, she lost her mother to suicide. She and her siblings were then raised by an aunt, who also died early—when Karen was still in her 20s. She says that her mother didn't know how or where to get the mental health she needed, and years later, sitting in her aunt's hospital room, Karen realized she didn't know the questions to ask or how to get the help she needed either.   “And both of those experiences sort of have fueled my passion around healthcare and really being able to make a difference so that people are educated about healthcare, that people have access to healthcare, that people understand their options that are available to them in healthcare,” she says. “So that's really the passion I get up with every single day, from a very young age.”   Karen notes that it wasn't just her passion that got her to where she is today: she's had help from many, including relatives, a high-school teacher, and mentors and sponsors throughout her career. From her aunt she learned the importance of being decisive and making decisions based on whatever information was available. “That was an important lesson because as leaders, as people kind of managing people, people are always, always looking at you and watching whether or not you're making those decisions,” she says.   Another key lesson Karen learned early was about the importance of taking care of your own mental and physical health. Today, she says, she does that through early morning workouts as well as end-of-the-day Duolingo lessons. “I think it's important for all of us to make sure we're taking care of our own selves because if you can't take care of yourself, you can't take care of others,” she notes.   Keeping the customer as the north star Leading CVS Health through the unprecedented challenge of the pandemic allowed Karen to put her leadership and priorities to the test. The last several years have seen huge changes in both mental and physical healthcare. “Before the pandemic we had 10,000 virtual visits for Telepsychiatry,” she says. “Last year we had 10 million. And so that just gives you a sense for the change and the ease that people have had with using virtual care.”   To thrive in the midst of all that change, Karen says she had to lean into focusing on her employees first, and then, most significantly, the customers and their evolving healthcare needs. “And we set sort of guideposts that we were focused on health and safety. We were focusing on our colleagues' safety, focusing on the importance of getting Americans vaccinated and then looking around the corner,” she recalls. “So we had to tactically make sure that operationally we could do all the things that we had to do, but at the same time, we had to set a sort of a north star because everything in the world was changing around us and consumers expectations in healthcare were changing dramatically.”   In the end, Karen oversaw the shift in CVS Health “from kind of a corner drug store to this broad national healthcare company.” Today the company is focused on being in the community—meeting people's growing interest in accessing care online. How does she do it all? “I think it's all about setting your own goal, setting your expectations, defining who you are and what you want to be and getting comfortable in your own skin,” she tells Anu. “And for women, sometimes that's hard. We just have to keep working at it. And I always say, there's always going to be those little voices in your head saying, You can't do this or questioning it. And you've just got to push beyond those voices and say, Yes, I can.”   Full transcript here