Podcasts about conversational design

In dieser Auftaktfolge der neuen Interview-Reihe im UX & Usability Podcast spricht Frede mit Manja Baudis, Gründerin der Agentur Die Lautmaler, über den Stand und die Zukunft von Conversational AI. Manja gibt einen tiefen Einblick in die Praxis und Theorie von sprachbasierten Systemen – von geskripteten Chatbots bis hin zu LLM-basierten Lösungen. Im Gespräch werden nicht nur technologische Unterschiede erläutert, sondern auch ethische Fragestellungen wie Bias, Inklusion und Datenschutz thematisiert. Manja zeigt praxisnah auf, wie menschliche Kommunikation nachgebildet werden kann, welche Herausforderungen der Kontextbezug mit sich bringt und warum Generative AI zwar vielversprechend, aber keineswegs ein Selbstläufer ist. Wer verstehen will, wie Sprache, Design und Technik im UX-Kontext verschmelzen, sollte diese Folge nicht verpassen. │ │ Zeitstempel: [00:00:00] Einführung & Vorstellung des Gastes │ [00:02:55] Was ist Conversational AI? │ [00:04:14] Unterschiede zwischen UX Design und Conversational UX │ [00:06:45] Geskriptete vs. Generative Chatbots │ [00:09:12] Relevanz von GenAI für Conversational UX │ [00:11:01] Vorteile und Nachteile von generativen Lösungen │ [00:13:35] Trends & Zukunftsausblick │ [00:15:31] Ethische Fragen & Inklusivität │ [00:19:32] Praxisbeispiele – was funktioniert (nicht)? │ [00:22:53] Wie misst man Qualität in Conversational UX? │ [00:24:48] Best Practices im Dialogdesign │ [00:27:08] Wo gibt's gute Ressourcen? │ [00:29:20] Wunschdenken: Die perfekte AI-Lösung │ [00:31:46] Datenschutz & Sicherheit │ [00:34:17] Missverständnisse im Umgang mit GenAI │ [00:36:25] Risiken übermäßiger Abhängigkeit │ [00:38:58] Bias in AI-Systemen │ [00:41:39] Einstieg ins Conversational Design │ [00:44:15] Abschluss & Dank │ │ Informationen zum Gast: Manja Baudis ist Gründerin der Berliner Agentur Die Lautmaler, die sich auf Conversational AI Design spezialisiert hat. Seit über 15 Jahren gestaltet sie sprachbasierte Dialogsysteme – von regelbasierten Chatbots bis hin zu modernen LLM-Integrationen. Mit einem Hintergrund in Computerlinguistik und einer Passion für nutzerzentrierte Kommunikation gehört sie zu den führenden Expertinnen auf diesem Gebiet im deutschsprachigen Raum. │ Mehr über Manja und Die Lautmaler: │ Webseite: https://www.dielautmaler.de │ LinkedIn: https://www.linkedin.com/in/manja-baudis/ │ │ Links und Ressourcen: Agentur Die Lautmaler: https://www.lautmaler.de/ │ ChatGPT von OpenAI: https://chat.openai.com │ Sipgate Chatbot (Beispiel aus der Praxis): https://www.sipgate.de │ Artikel zu Bias in AI (allg.): https://hbr.org/2023/07/how-to-reduce-bias-in-ai │ Tools zum Prototyping: Voiceflow (https://www.voiceflow.com), Botpress (https://botpress.com) │ │ Danke für dein Feedback und Support Du fandest diese Episode spannend? Dann abonniere den UX & Usability Podcast, teile ihn mit deinen Kolleg:innen und hinterlasse eine Bewertung. │ Wir freuen uns über dein Feedback und den Austausch mit dir – gerne über unsere Website oder auf Social Media. │ Mehr Infos unter: www.germanupa.de │ │

How has the world of conversational design and conversational interfaces changed with the recent surge of Gen AI? Taking a deep dive into this topic is Amber Prause, Digital Product Owner at Gordon Food Service, North America's largest privately held food distributor. She joins this episode of Built Right to talk about the evolution of conversational interfaces, the shift from deterministic design to non-deterministic models, and the importance of understanding user personas in designing chatbots.Amber shares insights on training NLUs, the role of prompt engineering, and the challenges of leveraging AI in business workflows. We explore real-life examples of AI mishaps and the future of conversation design in the age of gen AI. Listen to our podcast for insights from leading figures in this evolving field. Subscribe, share your favorite clips, and join the conversation today!Key moments: Introducing Amber and Gordon Food ServiceAmber provides insight into what conversational design isWhat part does UX play in conversational design? The potential risks of utilizing gen AI for large companiesExamples of gen AI being used to do compelling and interesting thingsBig shifts in conversation designWhat AI solutions Amber is using right nowThe tool Amber is most excited about Key links: Gordon Food ServiceConnect with Amber on LinkedInMentioned in this episode:Free Course on Building Your Custom GPTDive into the world of Gen AI with Hatchworks' FREE digital course and craft your very own custom GPT. Step-by-step, we'll guide you from basics to breakthroughs, empowering you to tackle unique business challenges with ease. Amaze your team (and yourself!) with skills that set you apart. Start your Gen AI journey today at Hatchworks.com.Gen AI Innovation WorkshopGenerative AI is revolutionizing industries, staying ahead means not just understanding its capabilities but actively leveraging them. This episode dives into Hatchworks' cutting-edge Generative AI Innovation Workshop, designed to equip businesses with the knowledge and tools needed for success in this transformative landscape. Join us as we explore: 1. Introduction to Generative AI: An overview of how generative AI is reshaping industries and why it's critical for businesses to adapt. 2. Hatchworks' Innovation Workshop: A detailed look into our full-day immersive workshop focused on generative AI. Discover how we combine learning, hands-on ideation, and practical building activities to enhance your understanding and application of AI in your business. 3. Foundational Concepts: Insight into the key concepts of generative AI and how they apply to your specific domain, paving the way for innovative thinking and application. 4. Use Case Development: Learn how we guide participants through the process of identifying and developing real-world use cases tailored to their business and industry needs. 5. Custom GPT Creation: An exciting peek into how we build a custom GPT model based on defined use cases, offering a glimpse into the tailored solutions that can drive your business forward. Whether you're looking to deepen your understanding of generative AI or seeking actionable ways to implement AI strategies in your business, this episode is a must-listen. Dive in with us at the Hatchworks Innovation Workshop and start unlocking the full potential of generative AI for your business.

In this episode, host John Walter talks with Braden Ream, the co-founder and CEO of Voiceflow. They delve into the evolution of conversation design with the advent of large language models. Braden shares insights into the shift from traditional methods to AI-driven approaches and discusses how Voiceflow is pioneering in this space. The discussion also touches upon the emerging trends in outsourcing and BPOs, highlighting the integration of AI in these sectors.Additional Resources:Connect with Braden Ream on LinkedIn: https://www.linkedin.com/in/braden-ream/Learn more about Voiceflow: https://www.voiceflow.com/Connect with John Walter on LinkedIn: https://www.linkedin.com/in/jowalter/

In today's episode of Bricks & Bytes, we have Alan Mosca, Co-Founder and CTO at nPlan In this episode, we learn about how AI is starting to transform construction planning, design, and risk analysis, how generative AI is helping architects rapidly iterate over design options, and much more! Tune in to find out about: How NPlan accurately analyses historical project data to predict future delays and budget overruns with over 90% accuracy His predictions for design to be completed with conversational AI What jobs AI threatens the most Tips for technical founders in ensuring their AI products solve real problems and the importance of vertical specialisation. If you enjoy today's episode, leave us a comment. And don't forget to subscribe to our channel! ---------------------------------------- Alan Mosca | Co-Founder and CTO at nPlan -------------------------------------- Timestamps: (00:00:00 - 00:02:13) - Intro (00:03:31 - 00:08:18) - How Alan got into machine learning and AI (00:08:19 - 00:16:12) - Use of AI to predict construction project risks  (00:16:13 - 00:24:18) - How to apply AI/ML to optimization and planning in construction (00:24:19 - 00:45:26) - Impact of AI in construction (00:45:26 - 00:48:26) - Outro

Author of Good Talk and host of The Conversation Factory podcast, Daniel Stillman shares insights from his journey through user experience research and industrial design into designing conversations between people. Robb and Josh welcome Daniel for an exploration of the composition and quality of conversations between humans. The complexity present in our everyday conversational interactions lays bare how strategic we need to be in designing the ways we speak with machines.

Cathy Pearl has deep roots in conversational design, as the UX Lead on Google Bard and author of Designing Voice User Interfaces (O'Reilly). She joins Robb and Josh for a conversation that explores the changing nature of voice interfaces and the deepening role of experience design. The trio also discusses the ways that conversational AI transcends productivity, potentially improving the quality of our lives in much deeper ways.

Mary Kathryn Johnson, is a seasoned expert in the realm of conversational AI and chatbots. With a career spanning from 2017, she has witnessed and actively contributed to the evolution of technology in customer interactions. As a trailblazer in the field, Mary emphasizes the critical link between technology and human connection. In her extensive experience, Mary has explored the intricacies of building conversational AI systems that not only showcase technological capabilities but also resonate with users on a human level. She believes in the power of crafting personalized, engaging conversations that go beyond mere functionality, creating an experience that makes users feel heard and understood. Mary is a strong advocate for the human touch in technology, emphasizing the importance of acknowledging users' past interactions and preferences.  Beyond her expertise in AI, Mary Kathryn is passionate about helping companies define their unique brand voices. She encourages businesses to delve into the foundational questions of why they exist, what problems they aim to solve, and the emotions that drive their mission.  Recognized for her innovative thinking and deep conversations, Mary thrives on engaging with forward-thinking individuals shaping the future of technology.  Key Takeaways 1. Human-Centric Conversational AI: The importance of infusing human-centric elements into conversational AI. 2. Brand Persona and Differentiation: In the evolving landscape of AI and chatbots, businesses need to define a distinctive brand persona. Mary stresses the need for a human touch, moving beyond generic interactions. The conversation should reflect the heart of the company, its values, and the emotions that drive its mission.  3. Short and Sustained Interactions: Mary Kathryn introduces the concept of "FaceTweet," emphasizing the importance of brevity in conversational AI. The interactions should mimic the concise nature of social media, maintaining short and sustained messages.  4. Founder's Vision in Conversational Design:  The founder's original vision is crucial in designing effective conversational AI. Mary suggests revisiting the founder's mindset, especially in companies that have grown and evolved.  Timestamps [00:06:45] The flaws in conversational AI designs. [00:15:02] The significance of humanizing brand interactions in conversational AI, moving beyond bot personas to represent the human essence of the company.  [00:27:41] The foundational bridge between building technology and presenting it as a personality.  [00:30:27] The conversation pivots to the role of founders in conversational AI initiatives. Mary Kathryn highlights the importance of bringing founders back into the design process.  [00:34:13] Practical advice for building effective conversational AI, including the "FaceTweet" concept for concise and engaging interactions.  Quotes.  1. "Dare to be different, not just better—finding what sets you apart is key for successful marketing and brand building." 2. "Identify your unique factor, spend time drilling down on it; it's the foundation for all messaging, making you adaptable to the changing landscape." 3. "Good companies have a purpose beyond money; find that emotional connection, and use it consistently across all interactions for lasting impact." 4. "Think FaceTweet—short, engaging interactions; succeed in automation by being concise, human, and incorporating conditional logic." Connect with Mary Website - https://www.callmemkj.com/  LinkedIn - https://www.linkedin.com/in/callmemkj/  Twitter - https://twitter.com/ParentEPower 

Join us in an enlightening discussion with Greg Bennett, a Director of Conversational Design at Salesforce. We cover how he applies his knowledge of interactional social linguistics and discourse analysis to create more natural and intuitive interactions with generative AIs. He also shares anecdotes from his tenure at Microsoft working on Cortana and how his insights from different writing systems in Japanese inform the design of chatbot dialogues. In the second part of our discussion, Greg takes us through his path to Salesforce and how he made the business case for starting conversation design there. He provides insights into the careful design of prompts for models and model providers and the role of context in conversational AI. We then switch gears to explore the future of conversational design, the relevance of prompt engineering, and the exciting possibilities of generative AI.  Listen in as we unpack the evolution of conversational interfaces, the future of human-AI interaction, and the emerging vernacular of AI slang. Show Highlights: Greg's journey to Salesforce and his role in pioneering conversation design, particularly the design of prompts for models and model providers. The significance of context in conversational AI is discussed, along with the future of conversational design and the emerging discipline of prompt engineering. The potential of generative AI and its impact on Salesforce's user interface. The evolution of conversational interfaces, human-AI interactions, and the development of AI slang. The importance of prompt writing and its transformation into a fundamental skill for conversational AI is discussed, with insights into the system of prompt orchestration. Links: Greg on Twitter: https://twitter.com/gabennett45 Greg on LinkedIn: https://www.linkedin.com/in/gab45/  

In a world with growing AI and machine learning, Kasim Aslam shares how he's attributing traffic or sales in current times as well as the changes he sees in the future.

Kasim Aslam shares that when you innovate at the human level, you truly have the power to make your traffic perform for the individual, and convert at a higher rate.

If you run ads professionally, you know that 90% of those ads fail initially. That means you must develop a mindset of comfort with missing the mark 90% of the time.

Jessika Phillips outlines the whole C.A.R.E. process that she uses in her and other people's business to gain a better understanding of who it is you can serve, who you want to serve, and who aligns with you.

Jessika Phillips shares how she innovates marketing and the experiences she provides to her clients by allowing them to take a pause and asking the questions of what is the core of what you do and who you are to do it for and with.

Jessika Phillips shares her story of building her own business from being in a six-figure job at a company because of the mindset of doing business differently

Chad Collins shares how he scaled his operation from 5 to 8 events a year to 40 and more and how he handled the changes that came due to that scaling.

Chad Collins shares the innovation of his live events and the changes he made to better impact the people attending the show, specifically families.

Chad Collins shares how he started a YouTube channel with his then seven-year-old daughter all about Legos and the mindset shifts that he experienced when that channel morphed into a business opportunity and live events.

Joeri Billast talks about the different strategies and tactics he used to implement Web3 marketing in his business and the opportunities it can bring in the future.

Joeri Billast shares how he innovates Web3 to make an impact on other like-minded people to bring them together and create a community.

Joeri Billast shares the mindset shifts that occurred when he jumped from his initial work in business analytics to getting involved in social media marketing, and finally, towards Web3 marketing.

If you don't know what your customers want exactly, listen to what they don't want, and you're halfway way to implementing a successful strategy, according to Peter Lisoskie of iProelio.

Curiosity is at the heart of all innovation, because without it we are simply imitating what others have done before us, and Peter Lisoskie shares how he has used curiosity to innovate several times in his life so far.

Peter Lisoskie shares how he learned to handle fear, and how that lesson continues to make building software and businesses easier.

Michael Strong shares how his school helps students have conversations that lead to trust in each other, and then they have the opportunities to have deeper, more meaningful, life-changing conversations toward individual and worldwide societal growth.

Helping students learn how to learn is what Michael Strong and his Socratic Experience school is all about. This is innovation of education at its finest!

Michael Strong shares how he realized that his love of the intellectual dialogue of the Socratic Method could be turned into something very important to educate the children of the world.

Out of the 9 pillars of happiness, Dr. Ellen Wong shares the one most likely to create unhappiness in entrepreneurs, and how to turn productivity into a happiness generator.

Dr. Ellen Wong shares how the experience of emotions is represented as a spectrum, and uncovers how we can manipulate it naturally to experience happiness more often.

Your happiness depends on your internal mindset. Dr. Ellen Wong shares her experience, research and knowledge on the mindset of happiness.

Mark Schaefer shows how the small steps lead to large leaps in success, and when you reach that success you can reach down the ladder and help others leap up faster.

Robb and Josh discuss the work of conversational designers as generative AI continues to reshape the world.

Mark Schaefer shares his use of curiosity to continue innovating community development and interaction. Community is the new marketing success for any brand, so listen up!

Mark Schaefer shares how a class where he was required to share his feelings, the RISE community and Peter Drucker shifted his mindset enough to help him create 24 different successful revenue streams.

Heather shares her extensive marketing and sales experience to help us craft the perfect offer and make the impact that will help us change the world for those we serve.

Heather gives us some pretty convincing examples from Jeff Bazos, Steve Jobs, and Elon Musk to show us how we can innovate as well.

Heather shares how to build a business and keep the passion for new technology and ideas so you can profit from them.

Every business has milestones that mark their incremental success, and one of those is making a million dollars. Karen shares how she and her Master Hackers get there and beyond to true legacy business growth.

Karen shares how commitment can impact and innovate your life and work, because today you might be a digital marketer, but tomorrow you don't know what you'll be doing. Focus on your commitment, and your future will become easier and clearer.

Karen HIte shares the mindset she shares with her husband and their mastermind community, and how the members and leaders all learn and grow together, and how you can use this concept to grow yourself.

Roy shares the clarity and strategy necessary to take these exact steps toward location independence success. They are not easy, but they are simple.

Roy uncovers how outsourcing and AI can help you build a lucrative foundation for success in business. He shares the crucial steps to outsourcing wisely.

Roy Meyer shares his experience, and knowledge about traveling with children, and growing a successful business for the past 6 years. His kids were 10 and 8 years old when he started, and his son is now graduating High School in another country. It can be done.

Vin Infante uncovers the tools to ensuring your success matters, and how you can do an emotional inventory to lead the way.

Vin Infante shares how to keep your business growing at the pace of your leadership.

Meet Alana Libertad Cortés, a product and Conversational Designer. Alana is also the CEO and co-founder of Netavox, a Spanish-focused conversational AI company. Alana's design focus ranges from IVR/IVA systems, chatbots, and software interfaces to multimodal Design. Listen to Alana talk about her pivot into conversation design and make a case for multilingual conversational designers to help shape the future of Conversational Design by bringing their language skills and helping transform this space into a platform that includes many voices and experiences. Season 3: Different Paths One User Experience Series showcases different experts from various roles contributing to the user experience. -------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and remember to rate it! ⭐️ ⭐️ ⭐️ ⭐️ #helloux #conversationaldesigner # conversationdesign #multilingualconversationaldesigner --- Send in a voice message: https://anchor.fm/helloux/message Support this podcast: https://anchor.fm/helloux/support

Vin Infante shares his hybrid process of psychotherapy, therapeutic mentoring and life coaching that he uses to help others master their mindset and become their best selves.

Noah shares the four phases that can take you from negative behaviors to positive actions and reach the milestones you want in your life.

These days, you can talk with the digital things around you, like voice assistants and chatbots. How are these experiences designed? Our guest today is Rebecca Evanhoe, co-author of Conversations with Things. You'll learn about the four pillars of conversational design, what prototyping looks like for this field, how to develop a personality for your voice application, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesConversations with Things – Rebecca's book with Diana DeibelUI Breakfast Episode 68 with Jonathan StarkUI Breakfast Episode 173 with Sina KahenSiri, Alexa – some of the first voice assistantsWizard of Oz testingRoo – Planned Parenthood's chat botVoiceflow, Botmock, Botsociety – popular mapping toolsFollow Women in Voice on Twitter and LinkedInLisa Falkson, Cathy Pearl – conversational designersFollow Rebecca on TwitterThis episode is brought to you by Zeplin. Publish finalized designs with one click, provide developers the specs they really need, and share your design system all in an organized workspace that's easy for the entire team to use. From PMs, QA engineers, to executives, Zeplin gives you a place where everyone can collaborate to ship beautiful products together. Get started for free at zeplin.ioInterested in sponsoring an episode? Learn more here.Leave a ReviewReviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.

In this episode of Chasing the Insights, I talk to conversational experience expert Mary Kathryn Johnson. MKJ talks so us about how we can use social tokens and conversational design to increase know, like & trust with communities. Mary Kathryn Johnson is the CEO & Founder of the Conversational Experience Design Agency Messenger Funnels. MKJ has been nicknamed the “ChatBotMom” by her Conversational Marketing community.

In this conversation, Philip talks with Erika Hall, cofounder of Mule Design Studio and the author of Just Enough Research and Conversational Design. They discuss the power of asking better questions, the importance of design research, and what research tells us about the world. The Drop – The segment of the show where Philip and his guest share tasty morsels of intellectual goodness and creative musings. Philip's Drop: Teedra Moses – Complex Simplicity (https://open.spotify.com/album/5ds3BcAZoYcGl8H1yMbnHg?si=JHesFk1uSbOFOGsyPFxKgw) Erika's Drop: Warrior (HBO Max) (https://www.hbomax.com/series/urn:hbo:series:GXSySgQ5Pe06olAEAAAJr) Ellen Allien (https://www.ellenallien.de/) https://en.wikipedia.org/wiki/Ellen_Allien