Work with Purpose: A podcast about the Australian Public Service.

On the fifth episode of our APS Reform in Action series, we hear from Laure Yassine and Lisa Jansen from Services Australia, and Carly Harrison from the Australian Public Service Commission, on the development of Services Australia's APS Experience Design Principles – and how you can apply them, even if you're not a design expert.These seven principles – simple, inclusive, tailored, connected, transparent, safe, and trustworthy – help the APS design and deliver people-centred, inclusive services across all channels. Developed through extensive consultation and research, they offer practical guidance for improving both policy and service delivery.Laure Yassine, acting national manager, Business and Customer Architecture Branch, Services Australia, Lisa Jansen, national manager, Digital Product Design Branch, Services Australia, and Carly Harrison, assistant director, Partnership and Engagement, APS Commission, join host David Pembroke, CEO of contentgroup, to explore how these principles are being embedded across the APS to improve outcomes for all Australians.Key tips:1. Start with simplicity – clear communication and plain language make services more accessible for everyone2. Focus on outcomes. You don't need to be a design expert to apply these principles effectively3. Use the principles as a guide. They're a practical checklist to evaluate and improve services across government.Show notesAPS Experience Design Principles | agaGet in touch with the Design Experience Team at Services Australia Hosted on Acast. See acast.com/privacy for more information.

Our APS Reform in Action series returns with a deep dive into bringing stewardship to life in aged care across Australia's regions.In response to the Aged Care Royal Commission, the Australian Government invested over $13 million to tackle local challenges and service gaps in aged care through a local network of Department of Health, Disability and Ageing staff. Today, the network has an office in each capital city around Australia and nine regional offices, representing the department ‘on the ground' to support the implementation of aged care reforms.On this episode, host David Pembroke, CEO of contentgroup, is joined by Elsy Brammesan PSM, state manager, NSW/ACT branch and Rebecca McIlroy, acting state manager, WA/SA team at Department of Health, Disability and Ageing, to shine a light on the work of the local network as an extraordinary example of regional stewardship in practice. Together, they canvas the initial pilot project across 8 primary healthcare networks in Australia, and how it has changed aged care policy, service delivery, and local engagement.Key tipsTrust doesn't grow overnight. Investing time upfront will get you better outcomes further down the roadIf you want to be a good steward, you need local knowledge – engage where it matters mostImplement weekly conversations and regular training with your staff about the challenges they face in embodying stewardship.This series is delivered in partnership with the Australian Public Service Commission.Show notes$13 million to drive aged care innovation | Department of Health, Disability and AgeingLocal Network contacts | Department of Health, Disability and Ageing Hosted on Acast. See acast.com/privacy for more information.

On today's episode of Work with Purpose, Danielle Wood, Chair of the Productivity Commission, reflects on how the Commission's role has evolved—from her early days as a graduate to leading its national reform agenda.As Australia faces slower growth and rising complexity, how can public policy adapt to deliver long-term productivity and social progress?Danielle joins host David Pembroke, CEO of contentgroup, to discuss how the commission continues to provide rigorous, independent advice in the public interest while expanding its focus to the care economy, First Nations policy, and Closing the Gap. She also explores the challenges of lifting productivity in the service sector, the slower impact of new technologies, the importance of diversity in economic leadership, and how to deliver frank advice that drives long-term reform.Key tips:Embed Closing the Gap priorities into your policy and program design to help drive meaningful, long-term changeChampion diversity in economics to ensure a broader range of perspectives and better policy outcomesValue independent advice as a cornerstone of good governance, even when it challenges the status quo.Show notesQuarterly productivity bulletin – March 2025 | Productivity CommissionClosing the Gap Review | Productivity Commission Hosted on Acast. See acast.com/privacy for more information.

On this episode of Work with Purpose, Sean Innis, author of ‘Of(f) Course Minister', talks about the principle of responsible government – how it has evolved, drifted and, at times, been corrupted.As the dust settles from the 2025 Australian Federal Election, we take a deep dive into the ins and outs of the relationships between public servants, ministers, and parliament. These relationships may be complex, but at their core, they should be rooted in the principle of responsible government. But what does that actually mean?This time, guest host Kate Driver, CEO of IPAA ACT, talks with Sean Innis about the shifts and changes of public administration and Australia's parliamentary system based on his new book ‘Of(f) Course Minister'. They discuss how transparency, accountability, and responsible government continue to underpin the work of public servants but also face their fair share of challenges. This includes how the two major parties interpret the public service's role, the balance between personal and institutional relationships, and the tension between short-term fixes and long-term solutions.Key tips:To build rapport with a minister, watch others and learn from one anotherIf you work with ministers, listen closely to see if there is more opportunity to slow things down and focus on more long-term and deep thinking over quick fixesPrioritise continuity of the public service and how it builds relationships with stakeholders and customers, and drives knowledge and understanding.Show notesOf(f) Course Minister | BooktopiaNorthcote-Trevelyan Report | CivilServant.org.auRoyal Commission on Australian Government Administration: report | Analysis & Policy Observatory Hosted on Acast. See acast.com/privacy for more information.

On this episode, Michelle Steele from the Paul Ramsay Foundation talks us through community engagement from a philanthropic and public sector perspective, highlighting the value of listening instead of coming with solutions.When governments engage with communities, it's usually about a specific program or policy – but what if the first goal was to genuinely listen to the community's broader needs?On this episode of Work with Purpose, led by host David Pembroke, CEO of contentgroup, Michelle Steele, Chief First Nations Officer at the Paul Ramsey Foundation, draws on her experience working in the public service and philanthropy to explore what the sectors can learn from each other. Michelle also uncovers the power imbalance between funders and communities, and why positive dissent can be crucial to having genuine conversations and slowing down when it's most needed.Key tips:The philanthropic sector can derisk and scale ideas – make sure to learn from their case studiesFrank and fearless advice applies in community engagement, too. When you engage, make sure you're open and allow others to be open as wellWhen you try to build consensus, pausing and slowing down isn't always a bad thing. Make sure you stop to listen. Show notes:First Nations targeted grant round | Paul Ramsay Foundation Hosted on Acast. See acast.com/privacy for more information.

On today's episode of Work with Purpose, Andrew Walter from the Department of the Department of the Prime Minister and Cabinet and Professor Anne Tiernan from the McKinnon Institute for Political Leadership unpack the caretaker conventions.The Australian federal election campaign is well underway – this means the Australian Public Service is now in caretaker mode. But what does this mean for the day-to-day work of public servants?Host David Pembroke, CEO of contentgroup, speaks with Andrew Walter, first assistant secretary of the Government Division at PM&C, and Anne Tiernan head of research and Professor of Political Leadership at the McKinnon Institute for Political Leadership, walk us through the basics, and talk about how to navigate political and administrative pitfalls. They also clarify when caretaker mode starts and ends, and how you can handle requests for information from ministers.Key tips:Get in touch your portfolio agency's caretaker team if you have questions on caretaker conventionsIf you've never been through caretaker, familiarise yourself with the guidance and speak to team members who have experienced it beforeIf a minister asks for factual information during caretaker period, you can provide it. However, be careful if it's not the type of information you ordinarily provide, requires significant resources, or is likely to be used for campaign purposes. When in doubt, seek advice.Show notes:Guidance on caretaker conventions | Department of the Prime Minister & CabinetCaretaker Conventions in Australasia | Jennifer Menzies & Anne Tiernan | ANU PressCaretaker conventions | APS Academy Hosted on Acast. See acast.com/privacy for more information.

On this episode of Work with Purpose, we hear from Ray Griggs AO CSC about what working in the navy has taught him about taking and giving feedback, and why difficult conversations are part and parcel of becoming a better leader.Ray Griggs AO CSC looks back at a long and distinguished career in the public sector – from Australia's Defence Force to most recently the Department of Social Services. Along the way, he navigated many difficult conversations, had his views contested, and at times, had to manage failure. In this conversation with host David Pembroke, CEO of contentgroup, he tells us how these challenges contribute to growing as a leader – and as a human.They also discuss managing large-scale change in complex environments, why you should always do your own fact-checking, and how solutions through new technologies need to be co-designed with Australia's communities.Key tips:How you respond to people's views and ideas is crucial. Respond the way you'd like your own leaders to respond to you.Never neglect doing your own fact checking. Once you launch into the process, your credibility can be at risk.Work out how real a timeline is. Sometimes we impose unrealistic timelines on ourselves.ShownotesValedictory: Ray Griggs AO CSC | IPAA ACT Hosted on Acast. See acast.com/privacy for more information.

Trigger warning: themes of mental health/sexual assaultRobin Edmonds from the Department of Infrastructure, Transport, Regional Development, Communication and the Arts and Joey Ballantyne of Grit n Grace Collective talk about neurodiversity, developing a strong sense of self, and supporting people to learn and work in a way that helps them thrive.When Joey Ballantyne, founder of Grit n Grace Collective, speaks about breaking the survive/burnout cycle, and her late autism diagnosis, it comes from the heart. Driven by her own experience, she started her own neuro-affirming professional development program, built to empower atypical women in the workplace.In this special Work with Purpose conversation, Joey and guest host Robin Edmonds, co-chair and co-founder of the Australian Public Sector Neurodiversity Community of Practice and assistant director, Media Reform at the Department of Infrastructure, Transport, Regional Development, Communication and the Arts, shed light on the experiences of neurodivergent women in the workplace, and the specific challenges they face. They also talk about ways to get to know yourself, and how managers can build inclusive team cultures that benefit everyone.Key tips:Develop a strong sense of self and what you need in a work environment to succeedAs a leader, give agency to your staff to show you how the work best. For example, ask people how they want to receive feedbackBe clear about meeting purposes, take notes, and give people time to process.ShownotesGrit n Grace CollectivePublic Sector Neurodiversity Community of Practice | Australian Public Service Commission2024 APS Census | Australian Public Service Commission Hosted on Acast. See acast.com/privacy for more information.

On our second episode of our APS Reform in Action series, we hear from Lisa Bush and Maree Wilson from Geoscience Australia about the power of geospatial data for better decision-making in the public sector.If you want to make better decisions, you need to have quality, trusted data. Unfortunately, critical data can often sit in siloes or be scattered across spreadsheets. Geoscience Australia's Digital Atlas of Australia steps up to this challenge, providing a unified and accessible data set that can help you build better policies – or decide where you want to build your new home.Lisa Bush, head of Geoscience Australia's National Location Information Branch, and Maree Wilson, Chief of Place and Communities Division, join host David Pembroke, CEO of contentgroup, to talk about making geospatial data more accessible through the Atlas. They also shine a light on how it can improve functions such as social services or emergency management, and enhance data capabilities in the public sector.This series is delivered in partnership with the Australian Public Service Commission.The Digital Atlas of Australia, a collaborative project between Geoscience Australia, the Australian Bureau of Statistics and the Department of Social Services was a finalist for the 2024 IPAA ACT Spirit of Service Awards.Key tips:1. Geospatial data can help you make decisions in minutes - make the best use of it2. Don't be afraid to try, you won't need to be a geospatial data expert to use the Atlas3. If you're creating or using national data, in your role, reach out to the Digital Atlas team.Show notes:The Digital Atlas of Australia | Geoscience Australia Hosted on Acast. See acast.com/privacy for more information.

Returning for part 2 of our new ‘APS Reform in Action' series, Dr Rachel Bacon and Professor Janine O'Flynn discuss how Australia is learning from other countries' public service best practice – and vice versa.Wanting to do things better doesn't always mean you have to re-invent the wheel. In this episode, Dr Rachel Bacon from the Australian Public Service Commission and Professor Janine O'Flynn from ANU Crawford School reveal lessons from overseas and introduce the concept of ‘radical incrementalism' – making small improvements to achieve a larger goal.Host David Pembroke, CEO of contentgroup, also speaks to our guests about why effective collaboration will remain a key tool to responding to increasingly complex challenges.This series is produced in partnership with the Australian Public Service Commission.Key tips:Instead of aiming for radical change, look for small changes over time.If you want people to collaborate, you need to make it part of their performance assessment.Foster purpose and pride by looking at what works well.Show notesAPS Reform | Australian GovernmentThe Cult of Collaboration in Public Policy | AJPA Hosted on Acast. See acast.com/privacy for more information.

Launching our new ‘APS Reform in Action' series, we hear from Dr Rachel Bacon and Professor Janine O'Flynn about enduring APS Reform and why public trust shouldn't be taken for granted.The APS Reform Agenda has been a major project for the Australian Public Service over the past years – so, where is it at and where will it go in the future?Dr Rachel Bacon, deputy commissioner, Integrity, Reform and Enabling Services at the Australian Public Service Commission, and Professor Janine O'Flynn, director of the ANU Crawford School of Public Policy, reflect on changes to the Public Service Act, the impact of capability reviews and long-term Insights Briefings, and the value of stewardship.Together with David Pembroke, CEO of contentgroup, they also talk about protecting the APS as an ongoing institution and maintaining trust with the public, as discourse about the value of public services grows globally.This series is produced in partnership with the Australian Public Service Commission.Key tips:To make change stick, you need a shift in culture, a fresh mindset, capability uplift, and patience.Public trust is not a given – it takes continuous effort to maintain.Stewardship sets the public service apart from the private sector – be an active steward for the service.Show notesAPS Reform | Australian GovernmentPublic Service Amendment Bill | Parliament of AustraliaLong-term Insights Briefings | Australian Public Service CommissionPathways to Positive Public Administration | Edward Elgar Hosted on Acast. See acast.com/privacy for more information.

On the first episode of Work with Purpose of the year, Dr Claire Yorke lifts the lid on empathy and why it matters for policy and programs.Critics might say that empathy is a ‘soft skill', yet it is absolutely critical to understanding people's experiences and circumstances – and how they feel about them. It is also a key tool for better policy, programs, strategies, and leadership.Dr Claire Yorke, senior lecturer at the Centre for Future Defence and National Security at Deakin University and host David Pembroke, CEO of contentgroup, explore why being empathetic from the start will lead to a more trusting relationship with your audience, and how it can help you identify blind spots and avoid unwelcome surprises.They also dive into how populist leaders are using empathy to their advantage, and why public sector leaders should actively tune into societal moods to create better outcomes for Australia's communities.Key tips:Use empathy to identify blind spots in your strategy early onStep out of your silo – work with your audience, for your audienceDon't assume that everyone speaks the same language as you.Show notes:Claire Yorke | Forthcoming booksWork with Purpose APS | LinkedIn Hosted on Acast. See acast.com/privacy for more information.

In our last re-run for this season, Matt Yannopoulos PSM, Associate Secretary of the Department of Defence, maps out a unified approach for the public service to defend Australia's interests.In a world with increasing geopolitical tension, collaboration across the public service remains key to protecting Australia's security and prosperity. On this episode, David Pembroke, CEO of contentgroup sits down with Matt Yannopoulos PSM, Associate Secretary of Defence, to explore what it takes to do this well.They delve into the importance of a whole-of-government approach, emphasising the need for speed, focus, and coordination across various government agencies to enhance national security and preparedness.Matt also shares his perspectives on the current geopolitical landscape, the transformation within the Department of Defence, and the strategic initiatives aimed at accelerating defence capabilities.Key tips:The APS has always worked well in a crisis. Let's make this not the exception, but the norm.Give your project managers clarity and set clear expectations.Defending Australia's interests is important beyond the Department of Defence – think about how your agency or department can contribute.Show notes:2024 National Defence Strategy Hosted on Acast. See acast.com/privacy for more information.

Trigger warning: themes of mental and physical abuseAmaly Khalaf and Dr Steven Munns from the Australian Public Service Commission explore psychological safety in public sector workplaces – from the desk to the frontlines – on our third best-of episode of Work with Purpose 2024.Creating workplaces which are both mentally and physically safe is a mission close to Amaly Khalaf's and Dr Steven Munn's hearts. On this episode of Work with Purpose, they talk to host David Pembroke, CEO of contentgroup, about how the public sector is working towards this – from exemplary and trustful leadership to processes grounded in evidence.Amaly, principal psychologist and lead of the APS Mental Health and Suicide Prevention Unit, shines a light on the new ADDRESS program, designed to support public sector agencies and staff in building mentally healthy workplaces. Steven, assistant commissioner, Diversity & Inclusion Branch, then connects this to how psychosocial hazards play out at the frontlines – for example at Centrelink or veteran's services – and what can be done to support staff exposed to aggressive or abusive behaviour.Key tips:Depending on what your staff are exposed to, you need to consider their different emotional well-being requirements. Have protocols in place.Create a team environment where people can safely express their thoughts and concerns.The ADDRESS model is there to support organisations – make sure to tap into the resources available to you.Show notes:Compassionate Foundations | Australian Public Service CommissionADDRESS model | Australian Public Service CommissionAPS Census | Australian Public Service CommissionViolence at Work: Reducing Assault and Abuse Experienced by Frontline Staff in Public Service Roles | Dr Steven Munns Hosted on Acast. See acast.com/privacy for more information.

Today, we listen back to a 2024 Work with Purpose episode with Secretary of the Department of Health and Aged Care Blair Comley PSM. Blair tells the story of his public service career and highlights how devolving leadership in the public sector can reduce risk, increase work quality and staff satisfaction.Blair Comley PSM looks back at an outstanding career across the public and private sectors, from designing the GST to driving the Department of Health and Aged Care's recent capability review.On this episode from June last year, he revisits some of the milestones of his career and how they have shaped his approach to devolution – where mid-level staff in the public sector are empowered to make decisions and build closer relationships with important stakeholders. He discusses the three key ingredients to make it happen at your organisation: skills, culture, and capability.In conversation with podcast host David Pembroke, CEO of contentgroup, Blair also explores uplifting policy capability at the Department of Health and Aged Care, communicating with success, and what role consultants can play in public sector work.Key tips:Put your hand up for challenging tasks – look at opportunities where you can go further without exhausting yourself.Devolve where feasible – it reduces risks and increases quality and level of staff satisfaction.If you want to make things happen, you should look to always preserve a sense of optimism.Show notes:Capability review | Department of Health and Aged CareDaniel Goleman | Emotional intelligence Hosted on Acast. See acast.com/privacy for more information.

In this re-run of our most popular Work with Purpose episode of 2024, Dr Nina Terrey, Bec Bodel and Professor Brenton Prosser help you learn the ropes of human-centred design.In today's complex world, how can the public sector effectively ensure that its policies and programs are centred on the needs of the people they serve? This episode explores human-centered design as one piece to solving this puzzle.In our first re-run of 2024's best Work with Purpose episodes, host David Pembroke, CEO of contentgroup, convenes class with three leading experts in the design space: Bec Bodel from the Australian Taxation Office, Professor Brenton Prosser from UNSW Canberra, and Dr Nina Terrey from ThinkPlace. Together, they walk through the most important parts of the design process and discuss how empathy, creativity, and strategic thinking can truly make a difference to policy and service delivery for Australia's communities. Our guests also share practical tips and resources, so you can hit the books and start your own design journey.Key tips:You don't have to always do every prescribed step of the design process. Decide what works best for your situation, and keep in mind that discovery itself is important.Work with a mixed team of people with different areas of expertise.Join a design community with like-minded individuals to keep learning about best practice and new approaches.Show notes:How to empathy map | Nielsen Norman GroupExpand: Stretching the Future By Design | Book by Christian Bason and Jens Martin SkibstedCommunity-led project | Just ReinvestPolicy-making through design | The Policy LabIntro to human-centred design | Government of VictoriaInternational Design in Government CommunityDon't Make Me Think | Book by Steve KrugHuman-centred design program | An outline of National Standards for Out‐of‐home CareGovernment centred design, future-led | NESTA Hosted on Acast. See acast.com/privacy for more information.

Join us in unpacking the best conversations of Work with Purpose in 2024 – from tips for human-centred design to understanding how the public sector can join hands in defence of Australia.As the year comes to a close, we listen back to some of our fantastic 2024 Work with Purpose guests, reflecting on the sector's most pressing challenges, innovative ideas, and inspiring stories.Presented by David Pembroke, CEO of contentgroup, our guests give us many gifts – tips on reimagining leadership and collaboration, navigating workplace safety, ethical governance, and innovation, and designing better programs and policies with humans at the centre. We also return to learning about the most important tools for effective policymaking and the critical role of national security and defence. And finally, of course, we celebrate the stories of passion for public service past and present.Key tips1. Engage in diversity of thinking – involving them will be beneficial for you and the programs you're designing.2. To combat burnout, set boundaries around your workloads and encourage your team to do the same.3. For the best results in policymaking, you need to understand the policy window – the right time and political will need to combine.4. If you want to see change, you need to have uncomfortable conversations about your and others' biases.Show notesWork with Purpose APS | LinkedInIPAA ACT | LinkedInWork with Purpose | NewsletterWork with Purpose | Blog Hosted on Acast. See acast.com/privacy for more information.

TW: mental health and suicideOn our first ever Work with Purpose live episode, we shine a light on men's mental health – from the numbers to the stories behind them – with Matthew Short from the Department of Health, Matthew Breen from Running for Resilience, and Lachlan Vivian-Taylor from Comcare.According to the Australian Bureau of Statistics, about 42 per cent of men will experience a mental health disorder in their lives; they are our partners, family, friends, and colleagues. So, how can everyone contribute to lifting the stigma around men's mental health, and build workplaces and communities where they feel safe to talk about it if they so choose?Hosted by David Pembroke, CEO of contentgroup, our Work with Purpose live panel – Matthew Short, assistant secretary of the Child, Youth and Priority Populations, Matthew Breen, co-founder of Running for Resilience, and Lachlan Vivian-Taylor, general manager, Claims Management Group at Comcare – highlight the stories behind the numbers, including their own. They also talk about how you can look after yourself and those around you, and why it matters how you respond, not what happens to you.Key tips:Exercise and community can help you take your mind of whatever you're feeling in that moment.As part of government, work hand-in-hand with communities to prevent mental health challenges and support those who are struggling.Check in with your friends, colleagues and family and be prepared to listen.If this episode raises concerns for you, help is available. Please call Lifeline on 13 11 14 or 1300 22 4636. Show notes:National phone service | Head to HealthNational Study of Mental Health and Wellbeing | Australian Bureau of StatisticsPsychosocial hazards | ComcareRunning for ResilienceTough Guy Book Club Hosted on Acast. See acast.com/privacy for more information.

Today, Dr Antonio Di Dio from the Professional Services Review talks about how to identify burnout and support yourself and your team members when they struggle with mental health challenges.The end of the year is inching closer, but for many working in the public sector, the next time-hungry project is just around the corner, increasing pressure on their mental health and wellbeing. In 2023, 1 in 3 respondents to the APS Census reported feeling burnt out by their work – so, how can organisations and individuals stem the tide?On this episode of Work with Purpose, host David Pembroke, CEO of contentgroup speaks with Dr Antonio Di Dio, long-term GP and director of the Professional Services Review, about the state of burnout in the sector, and why caring for your work can be both a blessing and a curse. Antonio highlights the need for education about what causes burnout and offers some practical strategies to help support yourself and those around you, from setting boundaries to self-care and regular breaks.Key tips1. Support people in getting the right diagnosis so they can get treatment.2. Whilst you can't always do much about the workflow, ensure you have clear expectations and give recognition to your staff for their work.3. Watch out for: perfectionism, pessimism, overachieving and strong need for control – people with these qualities are at the highest risk of burnout.Show notesThe 2023 APS Employee Census Overall results | Australian Public Service CommissionPublic Sector Neurodiversity Community of Practice | Australian Public Service CommissionProfessional Services ReviewBurnout diagnosis one step closer with new clinical checklist and predictor of which personalities are most at risk | Black Dog Institute Hosted on Acast. See acast.com/privacy for more information.

Sam Jeffries from the Australian Public Service Commission, Julie Hansen from the Department of Defence, and Stella Renagi from the Australian Taxation Office join us on this episode to discuss the Collaboration Circle, a new model centering First Nations experiences in the APS.Effective engagement with First Nations peoples to ensure better recruitment, retention and advancement is a priority under the Australian Public Service Reform pillar ‘The APS as a model employer'. Collaboration Circle is a recent initiative under this pillar in line with Closing the Gap Priority Reform 3, designed to ensure that the experience of First Nations public servants is understood by the senior leaders of the APS.On this episode, First Nations APS leaders Sam Jeffries, first assistant commissioner First Nations Systems Lead at the Australian Public Service Commission, Julie Hansen, Training Force WHS advisor at the Department of Defence and Stella Renagi, business strategy manager at the Australian Taxation Office, join host David Pembroke, CEO of contentgroup, to talk about the how the Collaboration Circle initiative has evolved from pilot to a permanent mechanism in 2025.Key tipsTrust is the currency – it is the only thing that will help you build relationships to drive genuine change.Embrace the findings of the Collaboration Circle to support recruitment and retention of First Nations staff in your organisation. Bring it into senior leadership meetings.Recognise your privilege and bias, and that people's lives can be very different.Show notesAPS Consultative Committee communique | Australian Public Service CommissionClosing the Gap Priority Reform 3 | Closing the GapCOO Committee communique: 25 June 2024 | Department of the Prime Minister and Cabinet Hosted on Acast. See acast.com/privacy for more information.

On this episode, Colonel Jennifer Harris from the Australian Army gives us a masterclass in managing change in complex organisations, based on her experience with the Army's Digital Twin.Change can be difficult – as individuals, we prefer stability and predictability. Particularly when working in large organisations, it can be both an opportunity and a great challenge to align everyone to achieve a common change goal. But the Australian Army's ongoing Digital Twin project showcases how it can be done successfully.On this episode of Work with Purpose, Colonel Jennifer Harris explores how the Army, in response to the Defence Strategic Review, established a system that would enable the organisation to rapidly identify risks to warfighting and future capability – the Army's Digital Twin. Together with host David Pembroke, CEO of contentgroup, Jen talks about the intricacies of managing change at this scale and what theories and frameworks helped her keep people at the centre of transformation.Key tips:Working on big projects requires you to iterate all the time – it is a live activity.Whilst tools and applications are important for any transformation to succeed, you need to focus on the people who will use them. People don't maliciously resist change – they're just invested in the current system. Shifting mental models can take time but is worth the investment.Show notes:The case for a military Spatial Digital Twin | Australian Army Research CentreNational Defence: Defence Strategic Review 2023 | Australian Government: DefenceBerkana Two Loops model | Innovation UnitSystems change | Observatory of Public Sector Innovation Hosted on Acast. See acast.com/privacy for more information.

Jim Betts, Secretary of the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, talks about shaping his role as APS CALD Champion and why he wants leaders to take action to achieve equality.Our recent episode on CALD representation in the senior executive left many of us and our listeners humbled. Australia's public service is diverse, yet there is still some way to go to achieve true equality for CALD employees in its senior ranks.This time, Jim Betts joins host David Pembroke, CEO of contentgroup, to talk about the Secretaries Board's CALD compact to support inclusion and equality at the leadership level. Jim talks about his role as an advocate, encouraging other secretaries to champion the cause of CALD employees.Jim also talks about his love for creating environments where others can thrive and bring their authentic selves to work and shaking up people's pre-conceptions of what a senior public servant looks like. Key tips:As a leader, you don't need to speak in management jargon to succeed, if that's not who you are. You can be your authentic self.CALD employees shouldn't have to drive change alone – be a champion for their cause.To create a sense of belonging, support your CALD employees in telling their stories and empathise with them.Show notes:Secretaries Board communique: 9 October 2024 | Department of the Prime Minister and CabinetWhy cultural and linguistic diversity matters | Work with Purpose Hosted on Acast. See acast.com/privacy for more information.

Adam Fennessy PSM, Secretary of the Department of Agriculture, shares tips for having difficult conversations and an insight into the department's recent Growing Australia Together strategy on this episode of Work with Purpose.Where is the Department of Agriculture, Fisheries and Forestry headed under its recent Growing Australia Together strategy? And what are Secretary Adam Fennessy's priorities based on the department's capability review?Host David Pembroke and Adam discuss how ‘Growing Australia Together' aims to increase the value of agriculture production and expand trade markets, protect the country's food and fibre from diseases, and make agriculture more sustainable. Adam also talks about managing avian flu outbreaks in Australia, and the government's $100 million investment in preparedness for new variants.In this episode, also learn about Adam's focus on enhancing the department's digital systems, staying connected with staff spread across Australia, and getting the most out of flexible working arrangements.Lastly, hear some key tips on how to have difficult conversations – whether it's with your staff or stakeholders.Key tips:Go out and connect with community directly to have difficult debates even if it's hard to hear. You will get better outcomes.In difficult conversations, make it about the issue and be prepared to step into an uncomfortable space.If you're keen to optimise your flexible working arrangements, look into what the data tells you about how your workplace functions most effectively – don't rely on anecdotes.Show notes:Fierce Conversations | Susan ScottGrowing Australia together | Department of Agriculture, Fisheries and ForestryFlexible working in the ACT Public Service | UNSW Hosted on Acast. See acast.com/privacy for more information.

On this episode, Dr Suzanne Akila, Jo Talbot, and Radi Kovacevic talk us through CALD representation in the public service, and what it will take for more culturally and linguistically diverse employees to succeed in the senior executive.Australia is a truly multicultural nation, with over 21 percent of the country's population born overseas. As this demographic has grown over the years, so has the number of culturally and linguistically diverse (CALD) employees in the public service. However, this isn't broadly reflected in the senior executive level. Earlier this year, the public service launched its CALD Employment Strategy to address this gap.On this episode of Work with Purpose, host David Pembroke speaks with Dr Suzanne Akila from the Department of Foreign Affairs and Trade and Radi Kovacevic from the Department of Home Affairs about their experience as CALD leaders in the public service. Leading the implementation of the CALD Employment Strategy, Jo Talbot from the Australian Public Service Commission also joins the discussion, focusing on how to create workplaces where everyone feels a sense of belonging.Discussed in this episode:· why cultural and linguistic diversity matters in the workplace· championing CALD employees in the APS· being curious about people's stories· the effects of othering· key initiatives under the CALD Employment Strategy· building cultural understanding· removing bias from recruitment processes· challenging what a good leader looks like· learning critical self-reflection· tips for aspiring CALD leaders.Show notes:· APS Culturally and Linguistically Diverse Employment Strategy and Action Plan | Australian Government· CALD network | Australian Public Service Commission· MOSAIC multicultural awareness digital magazine | APS Academy Hosted on Acast. See acast.com/privacy for more information.

The Hon Dr Andrew Leigh MP joins us on the episode of Work with Purpose to highlight how evaluation can help create better policies and programs.On a recent episode of Work with Purpose on the art of policymaking, our experts agreed that evaluation should be baked into the development process from the get-go – but how do you make it work when the pressure is high?The Hon Dr Andrew Leigh MP, Assistant Minister for Competition, Charities and Treasury, and Assistant Minister for Employment, joins presenter David Pembroke to talk about why evaluation shouldn't be an afterthought. Assistant Minister Leigh reflects the year past since the establishment of the Australian Centre of Evaluation, and how it aims to raise the quality and quantity of evaluation across the Australian Public Service.Discussed in this episode:· Assistant Minister Leigh's story from growing up as the child of two aid workers to working in politics· his role as Assistant Minister for Competition, Charities and Treasury and Assistant Minister for Employment· the role of the Australian Centre of Evaluation one year in· lessons from medicine for randomised evaluation· why there is a strong appetite from politicians to pursue randomised trials· overcoming thought barriers to randomised trials· why solely relying on observational data can be misleading, and· building an experimenting society.Show notes:Fair game: lessons from sport for a fairer society & a stronger economy | Andrew LeighAPS builds skills for the future | Department of the Prime Minister & CabinetAustralian Centre for EvaluationEducation Endowment FoundationThe Magenta Book | UK Government Hosted on Acast. See acast.com/privacy for more information.

Lydia Milosavljevic from the Department of Climate Change, Energy, the Environment and Water and Zoe Scanlon from the Attorney-General's Department give us a masterclass in executive support on this episode of Work with Purpose.What does it take to build a superstar executive support team?Hear from Lydia Milosavljevic, executive assistant to Deputy Secretary Simon Duggan at the Department of Climate Change, Energy, the Environment and Water, and Zoe Scanlon, chief of staff to Katherine Jones PSM, Secretary of the Attorney-General's Department, about how to grow collaboration, prioritise appropriately, and build trust and respect for each other.Lydia and Zoe chat with presenter David Pembroke about why it's important that everyone on the executive support team knows each other's worth and unique contribution, and why you shouldn't leave developing a good relationship to chance.Discussed in this episode:· core tasks of EAs and chiefs of staff· how to prioritise effectively· collaboration between EAs, EOs and COSs· sharing information between roles and keeping each other in the loop· respecting and valuing each other's expertise· recommendations for EAs and chiefs-of-staff to build a strong relationship· how to work effectively with the executive support team, no matter where you are in an organisation· testing ideas with each other. Hosted on Acast. See acast.com/privacy for more information.

If your team is grappling with an increasingly busy workload, today's episode of Work with Purpose with Martin Hehir PSM and Kathy Hilyard will give you some useful tips on how better collaboration can become part of the solution.With a busy work program following the pandemic, Martin Hehir PSM, deputy secretary, Governance and Corporate and chief operating officer, Department of the Prime Minister and Cabinet, and his team faced this exact challenge while working at the Attorney-General's Department. At the time, Martin had an inkling that expanding collaboration might be the key to meeting these increasing demands, whilst also maintaining a sense of happiness and resilience in the team. But how could he bring them along for this change amidst persistently high workloads?On this episode, Martin shares the story of how his team made it happen with the help of Kathy Hilyard, co-founder of the Centre for Collective Leadership. Martin and Kathy tell presenter David Pembroke about the “aha” moments and challenges, from experimenting with new ways of working across groups and professions to addressing fears around authenticity and vulnerability. Along the way, their efforts profoundly changed how leaders interacted with their teams and each other, fostering a more connected and resilient work environment.Discussed in this episode:· how people's workstyle changes under pressure· creating a more collaborative culture· opening up and being vulnerable as a leader· learning through discomfort· working across teams and professions· growing relationship intelligence· why professionals with specific expertise can often struggle to collaborate· finding and empowering influential leaders in an organisation· why leadership isn't about position· practicing how to disagree with grace· honest, save, and respectful engagementShow notes:Strength deployment inventory | Core StrengthsDare to lead the story rumble process | Brené Brown Hosted on Acast. See acast.com/privacy for more information.

A stronger emphasis on merit now will be crucial to ensure a thriving public service in the future, former APS Commissioner Andrew Podger AO tells us on this episode of Work with Purpose.APS Reform is in full swing, but what else could be added to the agenda? On this episode, we hear the perspective of former senior public servant, now commentor and researcher, Andrew Podger AO on the value of merit, where stewardship is appropriate, and what has affected capability within Australia's public sector.In discussion with IPAA National President Andrew Metcalfe AO, Andrew Podger talks us through his views of how APS values could better highlight the public service's commitment to the public. He also discusses his idea of bringing back tenure for secretaries with a stronger focus on merit assessments, and why the Public Service Commissioner should act as the professional head of the public service.In future discussions, we'll also hear from others in our sector, who are grappling with this same question. Keep an eye out for future episodes which will highlight other academic and practitioner perspectives and research on some of Australia's public sector's most pressing challenges.Contributions to the public sector reform debate on:· why merit should be given more weight in the public service and other statutory appointments· a code of conduct that is a statutory requirement for ministerial staff and their relationship with the public service· suggestions about what stewardship should mean for secretaries· clarifying the public service's commitment to the public· rewards and penalties for secretaries· the APS Commissioner as the professional head of the public service· the role of merit in appointments for positions such as high commissioners or ambassadors· improving the way the public services hires contractors· rebuilding expertise in the public service· conflict of interest and post-separation employment provisions.ShownotesDiscussion paper: Further reform of the Australian Public Service | ANU Centre for Social Research & Methods2024 IPAA ACT Conference: Ready to Rethink Hosted on Acast. See acast.com/privacy for more information.

Dr Wendy Craik AM FTSE joins us for this episode reflecting on a career of curiosity and collaboration in service of Australia's marine environment.Dr Wendy Craik AM FTSE has had a long and distinguished career across science, not-for-profits and the public sector. What has she learned along the way, from her time as a PhD candidate in Canada researching fish to working on the first management plans for the Great Barrier Reef?Find out on this episode of Work with Purpose as David Pembroke sits down with Wendy to discuss her golden rules for effective collaboration and trust in complex environments. Drawing on her experience at the reef and her time at the National Farmers Federation, Wendy encourages everyone not to let fear get in the way of a great opportunity.Wendy also explores how social media is affecting growing cynicism and distrust in science and why everyone has a role to play in providing solid evidence to challenge misinformation.Discussed in this episode:· Being curious about people and opportunities· The development of the first management plans of the Great Barrier Reef· Building collaboration and trust, even if parties have different goals· How to be open and honest about the things you don't know· The root cause of distrust in science· What everyone can do to promote evidence· Why she is optimistic about progress· Advice on communicating science effectively and transparently· Why any good relationship takes time to develop.Shownotes:2024 Frances Adamson Oration | IPAA National Hosted on Acast. See acast.com/privacy for more information.

In a first for Work with Purpose, we welcome The Hon Patrick Gorman MP to talk about his journey into politics, supporting the Prime Minister, and his vision for the use of artificial intelligence in the public service.From Assistant Minister to the Public Service, to Assistant Minister to the Prime Minister, to – more recently – Assistant Minister to the Attorney-General, the Hon Patrick Gorman MP covers an extensive portfolio of work. On this episode of Work with Purpose, he tells us how he keeps up with his responsibilities, and why he enjoys working to support Australia's communities.In conversation with host David Pembroke, Assistant Minister Gorman reflects on what his time as an adviser to former prime minister Kevin Rudd has taught him about reconciliation and how Australians are seen on the international stage. Minister Gorman also discusses what robodebt meant for Australians and the public service, and the way forward through integrity and stewardship. Lastly, he talks through embracing technological shifts in the public service and why AI should be used to create value for taxpayers.Discussed in this episode:· Minister Gorman's way into politics· Connecting with constituents· What he learned in his time as adviser to former prime minister Kevin Rudd· His role as Assistant Minister for the Public Service, Assistant Minister to the Prime Minister, Assistant Minister to the Attorney-General· How assistant ministers support ministers· Digitisation and smart ways of working· Putting people and businesses at the centre of government· Reflections on robodebt· How the public service can ensure artificial intelligence delivers value for Australia's communities.Shownotes· The Hon Patrick Gorman MP | Parliament of Australia· IPAA ACT Express Summit: AI in the public sector | Department of the Prime Minister & Cabinet Hosted on Acast. See acast.com/privacy for more information.

Dr Trish Mercer, Andrew Tongue PSM and Fiona Barbaro PSM return to complete your policy essentials class with a focus on the mystical policy window, the art of foresight, and the power of evaluation.In today's complex and fast-moving environment, opportunities to introduce a policy can be tricky to identify. Dr Trish Mercer from the Australian National University, experienced former public servant Andrew Tongue PSM, and Fiona Barbaro PSM from the ACT Government tell us how to ensure you're ready when the policy window opens.The panel also dives into why foresight is a crucial, yet underused skill, and how to get it right to create policies and bureaucracies that are made to last. We'll also get into why evaluation needs to be more than an afterthought, and our guests recommend their best resources for aspiring policy experts. Discussed in this episode:· tuning into ministers' values and priorities· keeping on top of ‘hot' issues· partnering with communities· how to grow professional relationships· the importance of foresight to build policy narratives· upgrading delivery systems to match communities' needs· building policy evaluation into policy design· why policymakers should draw on successes from across local, state and federal levels.Shownotes· The policy window | APS Academy· Rationality and Modernity | Max Weber· Publications, resources, FAQs | Commonwealth Ombudsman· Publications | ACT Ombudsman· The Mandarin· Grattan Institute· James Martin Institute for Public Policy· Australian Government Consulting· Muddling through | APS Academy· The Bridge | ANZSOG Hosted on Acast. See acast.com/privacy for more information.

Dr Trish Mercer, Andrew Tongue PSM and Fiona Barbaro PSM take us back to the essentials of policy-making – from understanding the political environment to creating a convincing narrative.What do you need to know about the political environment to make good policy? And how do you create a narrative that gets people on board with your proposal?In this first Work with Purpose episode in our two-part series on policymaking, host David Pembroke gets back to the basics of policy development, advice, and evaluation with Dr Trish Mercer from the Australian National University, experienced former public servant Andrew Tongue PSM, and Fiona Barbaro PSM from the ACT Government.Together, they discuss how to get to know the government and minister you're working for, why you need diversity of thought to create meaningful policies, the magic of a well-crafted narrative, and the crucial final tool that every policymaker needs: patience.Discussed in this episode:· Understanding a minister and the political environment· Resilience and patience· Using political theory as a guide· Why diversity equals robustness· Engaging your stakeholders to build trust and confidence· Creating a convincing narrative· Crafting concise advice for a minister· Why making good policy takes time.Shownotes· The policy window | APS Academy· Why policy narrative matters | ANZSOG Hosted on Acast. See acast.com/privacy for more information.

Matt Yannopoulos PSM, Associate Secretary of the Department of Defence, maps out a unified approach for the public service to defend Australia's interests.In a world with increasing geopolitical tension, collaboration across the public service remains key to protecting Australia's security and prosperity. On this episode, David Pembroke sits down with Matt Yannopoulos PSM, Associate Secretary of Defence, to explore what it takes to do this well.They delve into the importance of a whole-of-government approach, emphasising the need for speed, focus, and coordination across various government agencies to enhance national security and preparedness.Matt also shares his perspectives on the current geopolitical landscape, the transformation within the Department of Defence, and the strategic initiatives aimed at accelerating defence capabilities.Discussed in this episode:· a cross-agency approach to defence· strategic priorities in the 2024 National Defence Strategy· challenges and opportunities in defence transformation· the role of the public service in national security and economic prosperity· strategies for effective collaboration and innovation in the Department of Defence. Shownotes2024 National Defence Strategy Hosted on Acast. See acast.com/privacy for more information.

In celebration of NAIDOC Week, Corey Tutt OAM from DeadlyScience and artist Ben Williams share the spirit of pride in their heritage and work. They invite you to listen closely to create true connections with First Nations peoples. How can all Australians join in celebrating First Nations peoples' contributions? And what will it take for the public sector to become a genuine partner for Indigenous-led organisations?On this Work with Purpose episode in celebration of NAIDOC Week, Corey Tutt OAM and Ben Williams share their journey of connection and partnership that culminated in their new book ‘Caution! This Book Contains Deadly Reptiles'. Connecting with this year's theme ‘Blak, Loud and Proud', Ben and Corey speak from the heart about how pride in heritage and family can be a way to reclaim what First Nations peoples have lost through colonisation.In conversation with guest presenter Kate Driver, CEO of IPAA ACT, Corey and Ben encourage public sector professionals to become true allies, leave aside any bias and celebrate the important contributions First Nations peoples make to Australia every day.Discussed in this episode:· how the public sector can effectively connect with indigenous-led organisations· the story behind Corey and Ben's new book· the importance of good relationships in creating great work· vulnerability and safety when creating art· pride in heritage as a way to defy the impact of colonisation· ways to self-determination· removing stigma, status and bias· how to become a better ally to First Nations peoples.During NAIDOC Week, First Nations peoples are often asked to contribute and volunteer their time to educate others about their culture and knowledge. contentgroup and IPAA ACT want to ensure that we recognise the cultural load that Ben and Corey have generously taken on for this episode by financially recognising their expertise. We encourage you to show your support for Australian Aboriginal and Torres Strait Islander speakers at your events in the same way. If you would like to support either Corey or Ben, consider purchasing their book, one of Ben's artworks, or making a donation to DeadlyScience. Hosted on Acast. See acast.com/privacy for more information.

Dr Amaly Khalaf and Dr Steven Munns from the Australian Public Service Commission explore psychological safety in public sector workplaces – from the desk to the frontlines.Creating workplaces which are both mentally and physically safe is a mission close to Dr Amaly Khalaf's and Dr Steven Munn's hearts. On this episode of Work with Purpose, they talk us through how the public sector is working towards this – from exemplary and trustful leadership to processes grounded in evidence.Amaly, principal psychologist and lead of the APS Mental Health and Suicide Prevention Unit, shines a light on the new ADDRESS program, designed to support public sector agencies and staff in building mentally healthy workplaces. Steven, assistant commissioner, Diversity & Inclusion Branch, then connects this to how psychosocial hazards play out at the frontlines – for example at Centrelink or veteran's services – and what can be done to support staff exposed to aggressive or abusive behaviour.Discussed in this episode:· the difference between psychosocial and psychological safety· types of psychosocial hazards· the ADDRESS program· service-user violence and aggression· reporting psychosocial hazards· embedding honest reporting processes.If you feel distressed during the episode, there is support available to you. Please call Lifeline's 24/7 support line on 13 11 14 if you need someone to talk to. Hosted on Acast. See acast.com/privacy for more information.

Secretary of the Department of Health and Aged Care Blair Comley PSM tells the story of his public service career, and highlights how devolving leadership in the public sector can reduce risk, increase work quality and staff satisfaction.Blair Comley PSM looks back at an outstanding career across the public and private sectors, from designing the GST to driving the Department of Health and Aged Care's recent capability review.On this episode of Work with Purpose, he revisits some of the milestones of his career and how they have shaped his approach to devolution – where mid-level staff in the public sector are empowered to make decisions and build closer relationships important stakeholders. He discusses the three key ingredients to make it happen at your organisation: skills, culture, and capability.In conversation with podcast host David Pembroke, Blair also explores uplifting policy capability at the Department of Health and Aged Care, communicating with success, and what role consultants can play in public sector work.Discussed in this episode:· Devolution and its benefits for the public sector· The Department of Health and Aged Care's capability review· Uplifting policy-making capability· Key writing and communications skills for policymakers· Lessons from consulting work· The role of consulting in the public service· The importance of optimism for driving innovation.ShownotesCapability review | Department of Health and Aged CareDaniel Goleman | Emotional intelligence Hosted on Acast. See acast.com/privacy for more information.

As the UN Climate Change Conference wraps up in Bonn, our Work with Purpose guests Dr Mara Hammerle and Andrew Hudson discuss the link between climate change and wellbeing and share some innovative ideas for greening government procurement.Climate change remains one of the world's most complex and systemic challenges. With a profound effect on human wellbeing, experts across the world are looking for ways to reduce its impact and embed better policy solutions.On this episode of Work with Purpose, Dr Mara Hammerle and Andrew Hudson from the Centre for Policy Development talk about embedding wellbeing in decision-making, understanding communities' adaptive capacity when it comes to a shift away from fossil fuels, and why locally-led approaches are key to creating responses that work.Together with host David Pembroke, they also discuss the opportunities in greening government procurement to reach Australia's emissions reduction goals.Discussed in this episode:· Embedding wellbeing metrics organisations and policies· The importance of locally-led approaches· Adaptive capacity and what it means for communities· The role of the Net Zero Economy Agency· Decarbonisation procurement rules and incentives· Balancing up-front and life-cycle costs· Shifting to long-term thinking over short-term solutions· Andrew's recipe for unreasonable optimism.ShownotesMeasuring what matters | The TreasuryWellbeing government initiative | Centre for Policy DevelopmentGreening government report | Centre for Policy Development2024 Purpose of government pulse | Centre for Policy Development2023 intergenerational report | The TreasuryEarly intervention investment framework | Victoria State Government Hosted on Acast. See acast.com/privacy for more information.

On today's Work with Purpose episode, Director General of IP Australia, Michael Schwager tells IP Australia's innovation success story, and how the broader public sector can follow in its steps. Did you know that 57 per cent of IP Australia's staff rate their culture as positively supporting innovation, 18 per cent higher than the APS average? Today, we hear from with Michael Schwager, Director General of IP Australia, about pioneering innovation in the public sector in conversation with host David Pembroke. Michael shares how IP Australia balances risk and innovation to create a culture where new ideas thrive, and failures are learning opportunities. He also offers practical advice and examples from his experiences on how public sector bodies and individuals can drive forward-thinking initiatives.Show notes:· TM checker tool | An example of innovation· Observatory of Public Sector Innovation | OECD· Behaviourial economics | Innovative practice· ATO Cyber Program | Innovation in digital solutions | OECD Hosted on Acast. See acast.com/privacy for more information.

On today's Work with Purpose episode, Dr Nina Terry, Bec Bodel and Professor Brenton Prosser help you learn the ropes of human-centred design.In today's complex world, how can the public sector effectively ensure that its policies and programs are centred on the needs of the people they serve? This episode explores human-centered design as one piece to solving this puzzle.Host David Pembroke convenes class with three leading experts in the design space: Bec Bodel from the Australian Taxation Office, Brenton Prosser from UNSW Canberra, and Dr Nina Terrey from ThinkPlace. Together, they walk through the most important parts of the design process and discuss how empathy, creativity, and strategic thinking can truly make a difference to policy and service delivery for Australia's communities. Our guests also share practical tips and resources for you to hit the books and start your own design journey.Show Notes: How to empathy map | Nielsen Norman GroupExpand: Stretching the Future By Design | Book by Christian Bason and Jens Martin SkibstedCommunity-led project | Just ReinvestPolicy-making through design | The Policy LabIntro to human-centred design | Government of VictoriaInternational Design in Government CommunityDon't Make Me Think | Book by Steve KrugHuman-centred design program | An outline of National Standards for Out‐of‐home CareGovernment centred design, future-led | NESTA Hosted on Acast. See acast.com/privacy for more information.

Today, we celebrate 100 episodes of Work with Purpose with a special conversation between two passionate public servants: Dr Gordon de Brouwer, Australian Public Service Commissioner and Thanuri Welaratne, education programs officer at Questacon. Together, they explore Gordon's extensive career journey, covering the APS reform agenda and his report on bullying and harassment.Gordon highlights the critical role public servants play in maintaining democratic governance and upholding the principles of transparency, accountability and service to the community. Along with Thanuri, Gordon also discusses how public servants can navigate work-life balance, and what flexibility means post-pandemic.Framing the conversation, host David Pembroke looks back on Work with Purpose's 100-episode journey – from its first episode covering the public service's COVID-19 response to today's conversation about reform, stewardship, and purpose. Hosted on Acast. See acast.com/privacy for more information.

Daniel Patterson has always been keen to do good for Canberra's communities – and their backyards. On this episode of Public Sector Unearthed, the horticulture expert and passionate public servant tells us the story of Canberra's innovative European Wasp program.Daniel shares how his team manages European wasps in the ACT, by focusing on eco-friendly, preventative measures. He talks us through how the program evolved through using new luring techniques and focusing on preventative, rather than reactive, approaches for trapping queen wasps to reduce the wasp population.The program became a standout initiative in public safety and environmental management, earning the 2023 IPAA ACT Spirit of Service Awards in the ‘Breakthrough' category.This episode's Unearthed wisdom: Pest control is crucial to keeping local species and communities safe and thriving. Hosted on Acast. See acast.com/privacy for more information.

Whilst the ‘whole-of-nation' approach is not new on the global stage, it is still a relatively new concept in Australian international policy circles. Amidst global challenges that demand more than just government action, it is also becoming increasingly vital. Unlike the familiar whole-of-government strategy, the ‘whole-of-nation' approach includes a broader coalition, encompassing public sector agencies and actors from science, sports, arts, industry, civil society and more. But what are the nuances of this approach, and what potential does it hold for Australia on the global stage? In this episode, host David Pembroke welcomes Melissa Conley Tyler, executive director of the Asia-Pacific Development Diplomacy & Defence Dialogue (AP4D) and honorary fellow at the University of Melbourne. The discussion hones in on a comprehensive report published by AP4D in February, which involved consultations with 113 individuals from 93 organisations on the whole-of-nation approach. Throughout the episode, Melissa sheds light on the perceived benefits, potential barriers, and the critical balance between commercial and national interests. Tune in to discover how this approach applies to various areas, from major sporting events to climate change initiatives. Show notes: A whole-of-nation approach to international policy | Asia-Pacific Development, Diplomacy and Defence Dialogue The whole-of-nation approach in attaining inclusive and sustainable peace | National Task Force to End Local Communist Armed Conflict A whole-of-nation approach | Executive Order No. 70, President of Philippines Public service to go from ‘whole-of-government' to ‘whole-of-nation' | The Straits Times, Singapore A Whole of Nation Approach | Singapore Government Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Public Sector Unearthed podcast, Matt Padovan and Noel Chan from the ACT public service walk us through the organisation's innovative flexible work program.Having worked on this project well before the world had to grapple with more flexible work demands due to COVID-19, Matt, who is director of flexible work within the ACT Government's Office of Industrial Relations and Workforce Strategy, reflects on the program's development. He highlights that it is as much about innovative workspaces as it is about cultural uplift, and why this approach wasn't without challenges in the initial stages.Noel, who is director of the North Canberra Hospital Transition Project at the ACT Health Directorate is an avid user of the flexi hub workspaces, with the Belconnen site being her personal favourite. She talks about how the flexible workspaces have improved her work-life balance, and how it's helped her gain a fresh perspective on the importance of collaboration between different directorates.Together with guest presenter Brock Phyland, Matt and Noel explore how flexible workspaces have transitioned from simply providing location flexibility to driving a cultural shift that promotes collaboration and innovation across various government areas.This episode's Unearthed wisdom: Experimentation and taking risks are key to creating flexible workspaces that are responsive to workforce needs. Hosted on Acast. See acast.com/privacy for more information.

In episode 7 of the Public Sector Unearthed podcast, we hear the success story of the Fitzroy Crossing service centre's redevelopment from Ewa Griffiths and Zara Nehow, who were at the core of this initiative. Their innovative approach involved creating a co-designed space that respects local needs and incorporates elements reflecting cultural aspects and Indigenous arts. This earned them the 2023 IPAA ACT Spirit of Service Awards in the Community Engagement category.Ewa, the director of face-to-face service transformation at Services Australia, discusses the broader vision and strategic approach behind the redesign of the Fitzroy Crossing service center. She talks us through how the plan for the redesign came about and highlights lessons for future service center redesigns.Meanwhile, Zara, who is the service centre manager at Fitzroy Crossing with Services Australia hones in on community connection and takes us on a virtual walkthrough of the service centre. She also talks candidly about the impact of the 2023 floods on the newly opened center and how it has affected the redesign and the community.This episode's unearthed wisdom: Empathy, collaboration, and a deep respect for cultural heritage are the cornerstones of creating spaces where communities can truly connect. Hosted on Acast. See acast.com/privacy for more information.

The theme for this year's International Women's Day is 'Count Her In: Invest in Women. Accelerate Progress.' In Australia, progress toward gender equality is ongoing, yet significant challenges remain, particularly in financial security and workforce participation. Additionally, systemic issues like the undervaluation of care and the prevalence of part-time work disproportionately affect women's financial security. So how can Australia's governments, businesses and communities work together to tackle these persistent challenges? In this Work with Purpose extra episode Cath Ingram, IPAA ACT board member, speaks with Cherelle Murphy, EY Oceania chief economist, and Padma Raman, executive director of the Office for Women at the Department of the Prime Minister and Cabinet, about the state of gender equality in Australia. They discuss how to improve financial inclusion for women, and examine how gender-sensitive budgeting can pave the way for more equitable policies. Discussed in this episode:Empowering women through financial literacyThe importance of data sharing to improve women's financial inclusionCreating workplaces free of sexual harassment and sexual discriminationThe role of the Women in Economics Network in supporting women in their careersRecognising intersectional challenges faced by women. Show notes:Media release: National gender pay gap of 13.3% just a fraction of the real cost on women | Workplace Gender Equality AgencyGender equality and intersecting forms of diversity | Workplace Gender Equality AgencyInternational Women's Day | UN Women Hosted on Acast. See acast.com/privacy for more information.

Trigger warning: This podcast discusses topics related to war and warfare, which some listeners might find distressing. If you need someone to speak with, do not hesitate to contact Beyond Blue's 24-hour support via 1300 22 4636.As AI continues to evolve, its application in defence raises critical ethical questions. Ensuring the responsible integration of AI technologies within the Australian Defence Force (ADF) demands strict adherence to ethical standards. How then, can policy makers and public administrators ensure that the deployment of these technologies aligns with strategic objectives, ethical standards of the ADF and international law? Further, what are the potential impacts of AI on decision-making processes and the dynamics of warfare?In this first new Work with Purpose episode in 2024, host David Pembroke is joined by two leading Australian experts in AI ethics and military applications. Professor Toni Erskine from the ANU Coral Bell School explores the moral agency of AI-enabled military tools and what they mean for future use-of-force decisions. Adjunct Professor Kate Conroy from the Centre for Robotics, School of Electrical Engineering and Robotics at Queensland University of Technology, examines the ethical challenges of AI deployment in military and civilian contexts. The conversation covers the complex environment of AI in defence, shedding a light on autonomy in weapon systems, and emphasising the importance of balancing technological progress with ethical responsibility in defence. Kate Conroy speaks in her personal capacity and views are her own.Show notes:A method for ethical AI in Defence | Defence Science & Technology GroupAustralia's System of Control and applications for Autonomous Weapons Systems | Australian GovernmentBad, mad and cooked: Moral responsibility for civilian harm in human-AI military teams | Dr Kate Conroy née DevittHow might AI affect the trustworthiness of public service delivery | Department of the Prime Minister and CabinetEthical use of AI in the workplace - AI WHS Scorecard | NSW GovernmentSystems of Control | UNODAAI, automated systems, and future use-of-force decision making: Anticipating effects | Professor Toni ErskineAnticipating the Future of War: AI, Automated Systems, and Resort-to-Force Decision Making Hosted on Acast. See acast.com/privacy for more information.

Despite greater flexibility and more opportunities, gender equity still has some way to go. The country's gender pay gap persists, and women are still underrepresented in leadership positions according to the Workplace Gender Equality Agency. One of the ways workplaces and women themselves are trying to turn the tide, is to offer and actively engage in mentoring.In our final rerun of the most popular episodes of 2023, we revisit a conversation that aired around International Women's Day. It featured two inspirational female leaders: Tania Rishniw, Deputy Secretary of Employment and Workforce at the Department Employment and Workplace Relations, and Nina Davidson, Deputy Director-General Intelligence at the Office of National Intelligence. They discussed how mentoring can benefit women throughout their careers and what a great mentoring relationship should look like. Tania, Nina, and Caroline also talked about some of the women who inspired them, including the influential Dr Margot McCarthy, who championed women through coaching and mentoring until her recent passing in 2022. Margot was the first female national security advisor, a leader in social policy and a founder of the APS Academy.Discussed in this episode:Honesty, openness, and listening as key ingredients for good mentoringMargot McCarthy's fierce leadership and support for other womenOvercoming self-censorship as a womanEmpowering and amplifying women's voices. Hosted on Acast. See acast.com/privacy for more information.

Generative artificial intelligence (AI) is increasingly being used by public services globally, including in Australia, to improve policy-making and program creation. AI has immense potential to transform how the public sector functions and serves communities, from streamlining copywriting to providing strategic advice. However, there are risks and limitations associated with using AI, such as privacy breaches, accountability issues, and bias concerns.In this rerun of the best episodes of Work with Purpose from 2023, we revisit an insightful conversation that explored the potential and challenges of using generative AI in the Australian public sector. Sally Bayley-Nelson, manager of the AusIndustry Insights team, and Anthony Murfett, head of division for Technology and Digital at the Department of Industry, Science and Resources share their experiences using generative AI tools for their work and discuss the benefits and limitations of the technology. They also talked about the risks that the public sector needs to be mindful of when working with AI and the importance of putting guardrails in place to regulate its use. Discussed in this episode:Use of generative AI: benefits and limitations in the workplaceRisks in using generative AI in the public sector and regulatory guardrailsHow AI suggests regulating itself: thoughts and missing pointsBest practices and hopes for AI in the public sector's future. Hosted on Acast. See acast.com/privacy for more information.

Neurodiversity has become an important topic in the Australian public sector. With research suggesting that teams can be 30 per cent more productive with neurodivergent professionals, workplaces stand much to gain from greater inclusivity. Yet, many public sector workplaces can still do more to be neurodiversity inclusive.In this rerun of our most popular Work with Purpose episodes in 2023, we revisit a conversation featuring three public service thought leaders: Lee Steel, Ability Network Champion and First Assistant Secretary, Intergovernmental Relations and Reform, Robin Edmonds, Assistant Director, Media Reform Branch at the Department of Infrastructure and co-founder and co-chair of the cross-agency APS+ Neurodiversity Community of Practice, and Andrew Pfeiffer, Ability Network Executive and Adviser, BETA at PM&C. They discussed what public sector workplaces could look like in 2028 and how to better support neurodivergent individuals.Show notes:The inaugural APS Diversity and inclusion report 2022 (APSC)Business benefits of employing people with disability (Australian Network on Disability)Creating an accessible and inclusive workplace (Australian Human Rights Commission) Hosted on Acast. See acast.com/privacy for more information.

The Robodebt Royal Commission highlighted the tremendous impact government policy gone wrong can have on the lives of Australians. The evidence given at the royal commission hearings also brought into question the state of ‘frank and fearless advice' in the service.In the first rerun of our best episodes in 2023, we revisit our conversation with two public service leaders: Dr Gordon de Brouwer PSM FIPAA, the Australian Public Service Commissioner, and Kathy Leigh, Head of Service and Director-General of the Chief Minister, Treasury and Economic Development Directorate, ACT Government. We examined the impact of robodebt, and discussed how the public service might reinforce its values around integrity, and rebuild courage and pride in its work.Discussed in this episode:The importance of empathy and compassion for those affected, the public, and the public serviceThe role of impartiality and objectivity in giving policy adviceBest practice behaviour and delivery to further embed integrity cultureWhat a modern and responsive public service should look like. Hosted on Acast. See acast.com/privacy for more information.

In episode 6 of the Public Sector Unearthed podcast, we dive into the Empowered Communities program with Kristina Musial-Aderer, adviser, Empowered Communities at the National Indigenous Australians Agency, Reshaune Singer, engagement officer for NPY Empowered Communities and Jason Quin, executive manager of NPY Empowered Communities. They share how the program runs from the ground up, how they connect with community, and what motivates them to keep going every day.Kristina, shines a light on what the makes the Empowered Communities program stand out and how the government acts not as the primary driver but as an enabling partner. She also highlights how the program varies significantly across different communities and regions to accommodate the unique needs and circumstances of each area.Joining the conversation from Alice Springs, Reshaune, and Jason provide insights into how the program is running in the NPY region. Located in a tri-state area, Jason and Reshaune talk about the need for strong community ties and innovative communication and decision-making strategies are important for success. The conversation also explores their personal journeys, revealing the deep connections and motivations that drive their commitment to working closely with First Nations communities.This episode's unearthed wisdom: Empowering First Nations communities requires genuine partnership, respect for indigenous knowledge, and a commitment to community-led solutions. Hosted on Acast. See acast.com/privacy for more information.