Podcast appearances and mentions of jeremy mitchell

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your hosts are Paul Marden and Andy Povey.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. Show references:  Anna Preedy, Director M+H Showhttps://show.museumsandheritage.com/https://www.linkedin.com/in/annapreedy/Jon Horsfield, CRO at Centegra, a Cinchio Solutions Partnerhttps://cinchio.com/uk/https://www.linkedin.com/in/jon-horsfield-957b3a4/Dom Jones, CEO, Mary Rose Trust https://maryrose.org/https://www.linkedin.com/in/dominicejones/https://www.skipthequeue.fm/episodes/dominic-jonesPaul Woolf, Trustee at Mary Rose Trusthttps://maryrose.org/https://www.linkedin.com/in/paul-woolf/Stephen Spencer, Ambience Director, Stephen Spencer + Associateshttps://www.stephenspencerassociates.com/https://www.linkedin.com/in/customerexperiencespecialist/https://www.skipthequeue.fm/episodes/stephen-spencerSarah Bagg, Founder, ReWork Consultinghttps://reworkconsulting.co.uk/https://www.linkedin.com/in/sarahbagg/https://www.skipthequeue.fm/episodes/sarah-baggJeremy Mitchell, Chair of Petersfield Museum and Art Galleryhttps://www.petersfieldmuseum.co.uk/https://www.linkedin.com/in/jeremy-mitchell-frsa-4529b95/Rachel Kuhn, Associate Director, BOP Consultinghttps://www.bop.co.uk/https://www.linkedin.com/in/kuhnrachel/  Transcriptions:Paul Marden: Welcome to Skip the Queue, the podcast for people working in and working with visitor attractions. You join me today, out and about yet again. This time I am in London at Olympia for the Museums and Heritage Show. Hotly anticipated event in everybody's diary. We all look forward to it. Two days of talks and exhibitions and workshops. Just a whole lot of networking and fun. And of course, we've got the M and H awards as well. So in this episode, I am going to be joined by a number of different people from across the sector, museum and cultural institution professionals, we've got some consultants, we've got some suppliers to the industry, all pretty much giving us their take on what they've seen, what they're doing and what their thoughts are for the year ahead. So, without further ado, let's meet our first guest. Andy Povey: Hi, Anna. Welcome to Skip the Queue. Thank you for giving us some of your time on what must be a massively busy day for you. I wonder if you could just tell the audience who you are, what you do, a little bit about what museums and heritage is, because not everyone listening to the podcast comes from the museum sector. Anna Preedy: Andy, thanks. This is a great opportunity and always really lovely to see your happy smiley face at the Museums and Heritage Show. So M and H, as we're often referred to as, stands for Museums and Heritage and we're a small business that organises the principal trade exhibition for the Museums and Heritage sector that could be broadened, I suppose, into the cultural sector. We also have the awards ceremony for the sector and an online magazine. So we are Museums and Heritage, but we're often referred to as M and H and we've been around for a very long time, 30 plus years. Andy Povey: Oh, my word. Anna Preedy: I know. Andy Povey: And what's your role within the organisation? Your badge says Event Director today. That's one of many hats. Anna Preedy: I'm sure it is one of many hats because we're a very small team. So I own and manage the events, if you like. M and H is my baby. I've been doing it for a very long time. I feel like I'm truly immersed in the world of museums and heritage and would like to think that as a result of that, I kind of understand and appreciate some of the issues and then bring everyone together to actually get in the same room and to talk them through at the show. So, yeah, that's what we're about, really. Andy Povey: In a shorthand and obviously the show. We're in the middle of West London. It's a beautifully sunny day here at Olympia. The show is the culmination, I suppose of 12 months of work. So what actually goes in? What does a normal day look like for you on any month other than May? Anna Preedy: Yeah, it was funny actually. Sometimes people, I think, well, what do you do for the rest of the year? You just turn up to London for a couple of days, just turn up delivering an event like this. And also our award scheme is literally three, six, five days of the year job. So the moment we leave Olympia in London, we're already planning the next event. So it really is all encompassing. So I get involved in a lot. As I say, we're a small team, so I'm the person that tends to do most of the programming for the show. So we have 70 free talks. Everything at the show is free to attend, is free to visit. So we have an extensive programme of talks. We have about 170 exhibitors. Anna Preedy: So I'm, although I have a sales team for that, I'm managing them and looking after that and working with some of those exhibitors and then I'm very much involved in our awards. So the Museums and Heritage Awards look to celebrate and reward the very best in our sector and shine the spotlight on that not just in the UK but around the world. So we have a judging panel and I coordinate that. So pretty much every decision, I mean you look at the colour of the carpet, that which incidentally is bright pink, you look at the colour of the carpet here, who made the decision what colour it would be in the aisles this year it was me. So I, you know, I do get heavily involved in all the nitty gritty as well as the biggest strategic decisions. Andy Povey: Fantastic. Here on the show floor today it is really busy, there are an awful lot of people there. So this is all testament to everything that you've done to make this the success that it is. I'm sure that every exhibitor is going to walk away with maybe not a full order book, but definitely a fistful of business cards. Anna Preedy: I think that's it, what we really want. And we sort of build this event as the big catch up and we do that for a reason. And that is really to kind of give two days of the year people put those in their diary. It's a space where people can come together. So you know, there'll be people here standing on stands who obviously and understandably want to promote their product or service and are looking to generate new business. And then our visitors are looking for those services and enjoying the talks and everyone comes together and it's an opportunity to learn and network and connect and to do business in the broadest possible sense. Really. Andy Povey: No, I think that the line, the big catch up really sums the show up for me. I've been. I think I worked out on the way in this morning. It's the 15th time I've been to the show. It's one of my favourite in the year because it is a fantastic mix of the curatorial, the commercial, everything that goes into running a successful museum or heritage venue. Anna Preedy: I mean, it's funny when people ask me to summarise. I mean, for a start, it's quite difficult. You know, really, it should be museums, galleries, heritage, visitor, attractions, culture. You know, it is a very diverse sector and if you think about everything that goes into making a museum or a gallery or a historic house function, operate, engage, it's as diverse as the organisational types are themselves and we try and bring all of that together. So, you know, whether you are the person that's responsible for generating income in your organisation, and perhaps that might be retail or it might be catering, it could be any. Any stream of income generation, there's going to be content for you here just as much as there's going to be content for you here. Anna Preedy: If you are head of exhibitions or if you are perhaps wearing the marketing hat and actually your job is, you know, communications or audience development, we try and represent the sector in its broadest scope. So there is something for everyone, quite. Andy Povey: Literally, and that's apparent just from looking on the show floor. So with all of your experience in the museum sector, and I suppose you get to see. See quite an awful lot of new stuff, new products. So what are you anticipating happening in the next sort of 6 to 12 months in our sector? Anna Preedy: I mean, that's a big question because, you know, going back to what were just saying, and the kind of different verticals, if you like, that sit within the sector, but I think the obvious one probably has to be AI, and the influence of that. I'm not saying that's going to change everything overnight. It won't, but it's. You can see the ripples already and you can see that reflected out here on the exhibition floor with exhibitors, and you can also see it in our programme. So this sort of AI is only, you know, one aspect of, you know, the bigger, wider digital story. But I just think it's probably more about the sector evolving than it is about, you know, grand sweeping changes in any one direction. Anna Preedy: But the other thing to say, of course, is that as funding gets more the sort of the economic landscape, you know, is tough. Undeniably so. So generating revenue and finding new ways to do that and prioritising it within your organisation, but not at the expense of everything else that's done. And it should never be at the expense of everything else that's done. And it's perfectly possible to do both. Nobody's suggesting that it's easy, nothing's easy but, you know, it's possible. Anna Preedy: And I think the show here, and also what we do online in terms of, you know, news and features, all of that, and what other organisations are doing in this sector, of course, and the partners we work with, but I think just helping kind of bridge that gap really, and to provide solutions and to provide inspiration and actually, you know, there's no need to reinvent the wheel constantly. Actually, I think it was somebody that worked in the sector. I'm reluctant to names, but there was somebody I remember once saying, well, know, stealing with glee is kind of, you know, and I think actually, you know, if you see somebody else is doing something great and actually we see that in our wards, you know, that's the whole point. Let's shine a spotlight on good work. Well, that might inspire someone else. Anna Preedy: It's not about ripping something off and it's not absolute replication. But actually, you know, scalable changes in your organisation that may have been inspired by somebody else's is only a good thing as well. Andy Povey: It's all that evolutionary process, isn't it? So, great experience. Thank you on behalf of everybody that's come to the show today. Anna Preedy: Well, thank you very much. I love doing it, I really genuinely do and there is nothing like the buzz of a busy event. Jon Horsfield: Yeah, My name is Jon Horsfield, I'm the Chief Revenue Officer of Cincio Solutions. Andy Povey: And what does Cincio do? Jon Horsfield: We provide F and B technology, so kiosks, point of sale payments, kitchen systems, inventory, self checkout to the museums, heritage zoos, aquariums and hospitality industries. Andy Povey: Oh, fantastic. So I understand this is your first time here at the Museums and Heritage Show. Jon Horsfield: It is our first time. It's been an interesting learning curve. Andy Povey: Tell me more. Jon Horsfield: Well, our background is very much within the hospitality. We've been operating for about 20 to 23 years within the sort of high street hospitality side of things. Some of our London based listeners may have heard of Leon Restaurants or Coco Di Mama, we've been working with them for over 20 years. But we're looking at ways of bringing that high street technology into other industries and other Verticals and the museums and heritage is a vertical that we've identified as somewhere that could probably do with coming into the 21st century with some of the technology solutions available. Andy Povey: I hear what you're saying. So what do you think of the show? What are your first impressions? Give me your top three tips. Learning points. Jon Horsfield: Firstly, this industry takes a long time to get to know people. It seems to be long lead times. That's the first learning that we've had. Our traditional industry in hospitality, people will buy in this industry. It's going to take some time and we're happy about that. We understand that. So for us, this is about learning about know about how the industry works. Everybody's really friendly. Andy Povey: We try. Yeah. Jon Horsfield: That's one of the first things that we found out with this. This industry is everybody is really friendly and that's quite nice. Even some of our competitors, we're having nice conversations with people. Everybody is really lovely. The third point is the fact that I didn't know that there were so many niche markets and I found out where my mother buys her scarves and Christmas presents from. So it's been really interesting seeing the different types of things that people are looking for. We've sort of noticed that it's really about preservation. That's one of the main areas. There's a lot of things about preservation. Another one is about the display, how things are being displayed, and lots of innovative ways of doing that. But also the bit that we're really interested in is the commercialization. Jon Horsfield: There's a real push within the industry to start to commercialise things and bring in more revenue from the same people. Andy Povey: Yeah, yeah. I mean, that's all about securing the destiny so that you're not reliant on funding from external parties or government and you taking that control. So what do you do at Centrio that helps? Jon Horsfield: Well, first of all. First of all, I would say the efficiencies that we can bring with back office systems integrations. We're very well aware of what we do, we're also aware of what we don't do. So, for example, we're not a ticketing provider, we're a specialist retail and F and B supplier. So it's about building those relationships and actually integrating. We've got a lot of integrations available and we're very open to that. So that's the first thing. But one of the key things that we're trying to bring to this industry is the way that you can use technology to increase revenue. So the kiosks that we've got here, it's proven that you'll get a minimum average transaction value increase of 10 to 15%. Andy Povey: And what do you put that down to? Jon Horsfield: The ability to upsell. Okay, with kiosks, as long as, if you put, for example, with a burger, if you just have a nice little button, say would you like the bacon fries with that? It's an extra few pounds. Well, actually if you've got an extra few pounds on every single transaction, that makes an incredible difference to the bottom line. From the same number of customers. Some of our clients over in the USA have seen an ATV increase above to 60% with the use of kiosks. Andy Povey: And that's just through selling additional fries. Jon Horsfield: Exactly. People will. I went to a talk many years ago when people started to adopt kiosks and the traditional thing is the fact that people will order two Big Macs and a fries to a kiosk, but when you go face to face, they will not order two Big Macs and a fries. Andy Povey: So you're saying I'm a shy fatty who's basically. Jon Horsfield: Absolutely not. Absolutely not, Andy. Absolutely not. So that's really what it's about. It's about using the sort of the high street technology and applying that to a different industry and trying to bring everybody along with us. Dominic Jones: And you need to listen to the Skip the Queue. It's the best podcast series ever. It'll give you this industry. Paul Marden: Perfect. That was a lovely little sound bite. Dom, welcome. Dominic Jones: It's the truth. It's the truth. I love Skip the Queue. Paul Marden: Welcome back to Skip the Queue. Paul, welcome. For your first time, let's just start with a quick introduction. Dom, tell everybody about yourself. Dominic Jones: So I'm Dominic Jones, I'm the chief executive of the Mary Rose Trust and I'm probably one of Skip the Queue's biggest fans. Paul Marden: I love it. And biggest stars. Dominic Jones: Well, I don't know. At one point I was number one. Paul Marden: And Paul, what about yourself? What's your world? Paul Woolf: Well, I'm Paul Woolf, I've just joined the Mary Rose as a trustee. Dom's been kind of hunting me down politely for a little bit of time. When he found out that I left the King's Theatre, he was very kind and said, right, you know, now you've got time on your hands, you know, would you come over and help? So yeah, so my role is to support Dom and to just help zhuzh things up a bit, which is kind of what I do and just bring some new insights into the business and to develop It a bit. And look at the brand, which is where my skills. Dominic Jones: Paul is underselling himself. He is incredible. And the Mary Rose Trust is amazing. You haven't visited. You should visit. We're in Portsmouth Historic Dock blog. But what's great about it is it's about attracting great people. I'm a trustee, so I'm a trustee for good whites. I'm a trustee for pomp in the community. I know you're a trustee for kids in museums. I love your posts and the fact that you come visit us, but it's about getting the right team and the right people and Paul has single handedly made such a difference to performance art in the country, but also in Portsmouth and before that had a massive career in the entertainment. So we're getting a talent. It's like getting a Premiership player. And we got Paul Woolf so I am delighted. Dominic Jones: And we brought him here to the Museum Heritage show to say this is our industry because we want him to get sucked into it because he is going to be incredible. You honestly, you'll have a whole episode on him one day. Paul Marden: And this is the place to come, isn't it? Such a buzz about the place. Paul Woolf: I've gone red. I've gone red. Embarrassed. Paul Marden: So have you seen some talks already? What's been impressive for you so far, Paul? Paul Woolf: Well, we did actually with the first talk we were listening to was all about touring and reducing your environmental impact on touring, which is quite interesting. And what I said there was that, you know, as time gone by and we had this a little bit at theatre actually. But if you want to go for grant funding today, the first question on the grant funding form, almost the first question after the company name and how much money you want is environmental impact. Paul Marden: Yeah, yeah. Paul Woolf: And so if you're going tour and we're looking now, you know, one of the things that Dom and I have been talking about is, you know, Mary Rose is brilliant. It's fantastic. You know, it's great. It's in the dockyard in Portsmouth and you know, so. And, and the Andes, New York, you know, everywhere. Dominic Jones: Take her on tour. Paul Woolf: Why isn't it on tour? Yeah. Now I know there are issues around on tour. You know, we've got the collections team going. Yeah, don't touch. But nonetheless it was interesting listening to that because obviously you've got to. Now you can't do that. You can't just put in a lorry, send it off and. And so I thought that was quite interesting. Dominic Jones: Two, it's all the industry coming together. It's not about status. You can come here as a student or as a CEO and you're all welcome. In fact, I introduced Kelly from Rubber Cheese, your company, into Andy Povey and now you guys have a business together. And I introduced them here in this spot outside the men's toilets at Museum and Heritage. Paul Woolf: Which is where we're standing, by the way. Everybody, we're outside the toilet. Dominic Jones: It's the networking, it's the talks. And we're about to see Bernard from ALVA in a minute, who'll be brilliant. Paul Marden: Yes. Dominic Jones: But all of these talks inspire you and then the conversations and just seeing you Andy today, I'm so delighted. And Skip the Queue. He's going from strength to strength. I love the new format. I love how you're taking it on tour. You need to bring it to the May Rose next. Right. Paul Marden: I think we might be coming sometimes soon for a conference near you. Dominic Jones: What? The Association of Independent Museums? Paul Marden: You might be doing an AIM conference with you. Dominic Jones: Excellent. Paul Marden: Look, guys, it's been lovely to talk to you. Enjoy the rest of your day here at M and H. Paul Marden: Stephen, welcome back to Skip the Queue. Stephen Spencer: Thank you very much. Paul Marden: For listeners, remind them what you do. Stephen Spencer: So I'm Stephen Spencer. My company, Stephen Spencer Associates, we call ourselves the Ambience Architects because we try to help every organisation gain deeper insight into the visitor experience as it's actually experienced by the visitor. I know it sounds a crazy idea, really, to achieve better impact and engagement from visitors and then ultimately better sustainability in all senses for the organisation. Paul Marden: For listeners, the Ambience Lounge here at M and H is absolutely rammed at the moment. Stephen Spencer: I'm trying to get in myself. Paul Marden: I know, it's amazing. So what are you hoping for this networking lounge? Stephen Spencer: Well, what we're aiming to do is create a space for quality conversations, for people to meet friends and contacts old and new, to discover new technologies, new ideas or just really to come and have a sounding board. So we're offering free one to one advice clinic. Paul Marden: Oh, really? Stephen Spencer: Across a whole range of aspects of the visitor journey, from core mission to revenue generation and storytelling. Because I think, you know, one of the things we see most powerfully being exploited by the successful organisations is that kind of narrative thread that runs through the whole thing. What am I about? Why is that important? Why should you support me? How do I deliver that and more of it in every interaction? Paul Marden: So you're Having those sorts of conversations here with people on a one to one basis. Stephen Spencer: Then we also are hosting the structured networking event. So all of the sector support organisations that are here, they have scheduled networking events when really people can just come and meet their peers and swap experiences and again find new people to lean on and be part of an enriched network. Paul Marden: Absolutely. So we are only half a day in, not even quite half a day into a two day programme. So it's very early to say, but exciting conversations, things are going in the direction that you hoped for. Stephen Spencer: Yes, I think, I mean, we know that the sector is really challenged at the moment, really, the fact that we're in now such a crazy world of total constant disruption and uncertainty. But equally we offer something that is reassuring, that is enriching, it's life enhancing. We just need to find better ways to, to do that and reach audiences and reach new audiences and just keep them coming back. And the conversations that I've heard so far have been very much around that. So it's very exciting. Paul Marden: Excellent. One of themes of this episode that we'll be talking to lots of people about is a little bit of crystal ball gazing. You're right, the world is a hugely, massively disrupted place at the moment. But what do you see the next six or 12 months looking like and then what does it look like for the sector in maybe a five year time horizon? Stephen Spencer: Okay, well, you don't ask easy questions. So I think there will be a bit of a kind of shaking down in what we understand to be the right uses of digital technology, AI. I think we see all the mistakes that were made with social media and what it's literally done to the world. And whilst there are always examples of, let's say, museums using social media very cleverly and intelligently, we know that's against the backdrop of a lot of negativity and harm. So why would we want to repeat that, for example, with generative AI? Paul Marden: Indeed. Stephen Spencer: So I heard a talk about two years ago at the VAT conference about using AI to help the visitor to do the stuff that is difficult for them to do. In other words, to help them build an itinerary that is right for them. And I think until everyone is doing that, then they should be very wary of stepping off the carpet to try and do other things with it. Meanwhile, whilst it's an immersive experience, it is not just sitting in, you know, with all respect to those that do this, A, you know, surround sound visual box, it is actually what it's always been, which is meeting real people in authentic spaces and places, you know, using all the senses to tell stories. So I think we will need to see. Stephen Spencer: I've just been given a great coffee because that's the other thing we're offering in the coffee. It's good coffee. Not saying you can't get anywhere else in the show, just saying it's good here. Yeah. I think just some realism and common sense creeping into what we really should be using these technologies for and not leaving our visitors behind. I mean, for example, you know, a huge amount of the natural audience for the cultural sector. You know, people might not want to hear it, but we all know it's true. It's older people. And they aren't necessarily wanting to have to become digital natives to consume culture. So we shouldn't just say, you know, basically, unless you'll download our app, unless you'll do everything online, you're just going to be left behind. That's crazy. It doesn't make good business sense and it's not right. Stephen Spencer: So I just think some common sense and some. Maybe some regulation that will happen around uses of AI that might help and also, you know, around digital harms and just getting back to some basics. I was talking to a very old colleague earlier today who had just come back from a family holiday to Disney World, and he said, you know, you can't beat it, you cannot beat it. For that is immersive. Paul Marden: Yeah, absolutely. But it's not sealed in a box. Stephen Spencer: No, no. And it really. It's a bit like Selfridges. I always took out. My favourite store is Selfridges. It still does what Harry Gordon Selfridge set out to do. He said, "Excite the mind and the hand will reach for the pocket." I always say. He didn't say excite the eye, he said, excite the mind. Paul Marden: Yeah. Stephen Spencer: The way you do that is through all the senses. Paul Marden: Amazing. Stephen Spencer: And so, you know, digital. I'm sure he'd be embracing that. He would be saying, what about the rest of it? Paul Marden: How do you add the human touch to that? Yeah. I was at Big Pit last week. Stephen Spencer: As they reopened, to see this. Yeah. Paul Marden: And it was such an amazing experience walking through that gift shop. They have so subtly brought the museum into the gift shop and blended the two really well. Stephen Spencer: Yes. And I think that raises the bar. And again, if you want to make more money as a museum, you need to be embracing that kind of approach, because if you just carry on doing what you've always done, your revenue will go down. Paul Marden: Yes. Stephen Spencer: And we all know your revenue needs to go up because other. Other sources of income will be going down. Paul Marden: Sarah, welcome back to Skip the Queue last time you were here, there was a much better looking presenter than, you were in the Kelly era. Sarah Bagg: Yes, we were. Paul Marden: It's almost as if there was a demarcation line before Kelly and after Kelly. Why don't you just introduce yourself for me? Tell the listeners what it is that you do. Sarah Bagg: So I'm Sarah Bagg. I'm the founder of Rework Consulting. The last time I spoke, it wasn't that long after our launch. I think like two and a half years ago. We've just had our third birthday. Paul Marden: Wow. Sarah Bagg: Which is completely incredible. When we first launched rework, were specifically for the visitor attractions industry and focused on ticketing. Paul Marden: Yep. Sarah Bagg: So obviously we are a tech ticketing consultancy business. In the last three and a half years we've grown and now have five verticals. So attractions are one of them. Paul Marden: And who else do you work with then? Sarah Bagg: So the art, the leisure industry. So whether it be activity centres, cinemas, bowling centres and then live entertainment. So it could be anything from sports, festivals etc and the arts, like theatres or. Paul Marden: So closely aligned to your attractions. Then things that people go and do but different kinds of things loosely. Sarah Bagg: Say they're like live entertainment. Paul Marden: I like that. That's a nice description. So this must be Mecca for you to have all of these people brought together telling amazing stories. Sarah Bagg: I think how I would sum up museum and heritage today is that I think we're kind of going through a period of like being transformed, almost like back. People are reconstructing, connecting with real experiences and with people. Paul Marden: Yeah. Sarah Bagg: And I would like to think that tech is invisible and they're just to support the experience. I think there's a lot of things that are going on at the moment around, you know, bit nostalgia and people dragging themselves back to the 90s. And there's a lot of conversations about people and customer service and experience. And although technology plays a huge part in that, I would still like to think that people come first and foremost, always slightly weird from a technology consultant. Paul Marden: Well, nobody goes to a visitor attraction to be there on their own and interact with technology. That's not the point of being there. Yeah. Interesting talks that you've been today. Sarah Bagg: I think one of my favourite was actually one of the first of the day, which was about. Of how do you enhance the visitor experience through either like music and your emotions and really tapping into how you feel through, like all your different senses. Which was one of Stephen's talks which I really enjoyed. Paul Marden: That's really interesting. Sarah Bagg: I think if people like look at the visitor industry and across the board, that's why I'm so keen to stay, like across four different sectors, we can learn so much pulling ideas from like hospitality and restaurants and bars.Paul Marden: Completely. Sarah Bagg: Even if you think about like your best, there's a new bar there, so you can not very far from my home in Brighton and the service is an amazing. And the design of the space really caters for whether you're in there with 10 people or whether you're sat at the bar on your own. It doesn't exclude people, depending on what age you are or why you gone into the bar. And I think we can learn a lot in the visitor attractions industry because there's been a lot of talk about families today. I don't have children and I think that there, you need. Sarah Bagg: We need to think more about actually that lots of other people go to visitor attractions Paul Marden: Completely. Sarah Bagg: And they don't necessarily take children and they might want to go on their own. Yes, but what are we doing to cater for all of those people? There's nothing. Paul Marden: How do you make them feel welcome? How do you make them feel like they're a first class guest? The same as everybody else. Yeah. So where do you see the sector going over the next few years based on what you've seen today? Sarah Bagg: I think there'll be a lot more diversification between sectors. There's definitely a trend where people have got their assets. You know, like if you're looking at things like safari parks and zoos, places that have already got accommodation, but maybe like stately houses where there used to be workers that were living in those cottages or whatever, that they're sweating their assets. I think it would be interesting to see where tech takes us with that because there has been a tradition in the past that if you've got like, if your number one priority to sell is being like your hotel, then you would have like a PMS solution. But if it's the other way around, your number one priority is the attraction or the venue and you happen to have some accommodation, then how is that connecting to your online journey? Sarah Bagg: Because the last thing you want is like somebody having to do two separate transactions. Paul Marden: Oh, completely drives me crazy. Sarah Bagg: One thing I would also love to see is attractions thinking beyond their 10 till 6 opening hours completely. Because some days, like restaurants, I've seen it, you know, maybe they now close on Mondays and Tuesdays so they can give their staff a day off and they have different opening hours. Why are attractions still fixated in like keeping these standard opening hours? Because actually you might attract a completely different audience. There used to be a bit of a trend for like doing museum late. So I was speaking to a museum not very long ago about, you know, do they do like morning tours, like behind the scenes, kind of before it even opens. And I think the museum particularly said to me, like, "Oh, we're fine as we are.". Paul Marden: I've never met a museum that feels fine where it is at the moment. Sarah Bagg: But I guess the one thing I would love to see if I could sprinkle my fairy dus. Paul Marden: Come the revolution and you're in charge. Sarah Bagg: And it's not like, it's not even like rocket science, it's more investment into training and staff because the people that work in our industry are like the gold, you know, it's not tech, it's not pretty set works, it's not like fancy display cases. Yes, the artefacts and stuff are amazing. Paul Marden: But the stories, the people stuff. Yeah. Sarah Bagg: Give them empowerment and training and make the customer feel special. Paul Marden: Yes. Sarah Bagg: When you leave, like you've had that experience, you're only ever going to get that from through the people that you interact with completely. Paul Marden: Jeremy, hello. Welcome to Skip the Queue. We are, we are being slightly distracted by a dinosaur walking behind us. Such is life at M and H show. Jeremy Mitchell: Yeah. Paul Marden: So. Jeremy Mitchell: Well, anything to do with museums and dinosaurs, always great crowd pleasers. Paul Marden: Exactly, exactly. So is this your first time at M and H or have you been before? Jeremy Mitchell: Been before, but probably not for 10 years or more. It was, yes. I remember last time I came the theatres were enclosed so they were partitioned all the way around. Paul Marden: Right. Jeremy Mitchell: But because it's so popular now that would not just not would not work. It's a long time ago. It shows how long I've been volunteering. Paul Marden: In museums, doesn't it? So for our listeners, Jeremy, just introduce yourself and tell everyone about the role that you've got at the Petersfield Museum. Jeremy Mitchell: Okay, so I'm Jeremy Mitchell. I'm a trustee at Petersfield Museum now Petersfield Museum and Art Gallery. I'm actually now chair of trustees. Paul Marden: Paint a little picture for us of Petersfield Museum then. What could someone expect if they came to you? Apart from, as I understand, a very good cup of coffee. Jeremy Mitchell: A very good cup of coffee. Best in Petersfield. And that's not bad when there are 32 competitors. You'll get a little bit of everything you'll get a bit of. You'll get the story of Petersfield, but you'll get so much more. We've got collections of costume going back to the mid 18th century. We've got work of a local artist, Flora Torte, one of those forgotten female artists from between the wars. She's a story that we will be exploring. We've got, in partnership with the Edward Thomas Fellowship, a big archive of books and other artefacts by and about Edward Thomas, who was a poet, writer, literary critic. He's one of the poets killed in the First World War. But he's not well known as a war poet because he was writing about the impact of war on life at home. Jeremy Mitchell: So he's now more well known as a nature poet. Paul Marden: So you're telling the story not just of the place, you're telling the story of the people that have produced great art or had an impact on Petersfield. Jeremy Mitchell: Yes. And their networks and how they might relate to Petersfield in turn. And we've got the costume collection I mentioned going back to the mid 18th century, which came from Bedale School. They've all got stories to them. Paul Marden: Interesting. Jeremy Mitchell: This came from Bedale School, which is a private school on the edge of Petersfield. It was actually collected by their drama teacher between the 1950s and the 1970s. Paul Marden: Wow. Jeremy Mitchell: Because she believed in authenticity. So if she was putting on a 19th century production, she would want genuine 19th century clothes. Paul Marden: Let me tell you, my drama productions in a 1980s comprehensive did not include authentic 19th century costumes. Jeremy Mitchell: If were doing something like that at school, their parents would have been, all right, go down to the jumble sale, buy some material, make something that looks something like it. Paul Marden: Yeah. Jeremy Mitchell: But no, she was, well, if you haven't got anything in your attic that's suitable, please send me some money because there's a sale at Sotheby's in three months. Time off costume from the period. Paul Marden: Excellent. Jeremy Mitchell: And we've got some lovely pieces in there. When we put on the Peggy Guggenheim exhibition, which is what were talking about earlier today here, were able to bring in costume from the 1930s, Chanel dress, other high quality, not. Not necessarily worn by Peggy Guggenheim, but her. Paul Marden: Authentic of the period. Jeremy Mitchell: Authentic of the period. But her son was at Bedale, so she could have been asked to donate. Paul Marden: So. Okay. Jeremy Mitchell: Highly unlikely, but it was similar to items that she had been photographed in or would have been. Would have been wearing. Paul Marden: So tell me about the. The presentation. How was that? Jeremy Mitchell: It went so quickly. Paul Marden: Oh, yes. You get in the zone don't you? Jeremy Mitchell: You get in the zone. But it flowed and Louise was great. Louise had done the bulk of the. The work. She prepared the presentation that visually told the story of the exhibition and its outcomes and impacts. And I filled in the boring book, I call it the BBC, the boring but crucial. How we funded it, how we organised the project, management around it, the planning and getting buy in from the rest of the trustees at the beginning, because it was potentially a big financial commitment if we hadn't been able to fund it. Paul Marden: Isn't it interesting? So coming to an event like this is always. There's always so much to learn, it's always an enriching experience to come. But it's a great opportunity, isn't it, for a small museum and art gallery such as Petersfield? It feels a little bit like you're punching above your weight, doesn't it, to be invited onto this stage to talk about it. But really you're telling this amazing story and it's of interest to everybody that's here. Jeremy Mitchell: We want to share it. If we've been able to do it, then why can't they? Why can't you? Why can't we all do it? And yes, you need the story, but if you dig deep enough, those stories are there. Paul Marden: Absolutely, Absolutely. One of the things that is a real common conversation here, M and H, is looking forward, crystal ball gazing, talking. There's challenges in the sector, isn't there? There's lots of challenges around funding and I guess as a small museum, you must feel those choppy waters quite acutely. Jeremy Mitchell: Definitely. I mean, we're an independent museum, so we're not affected by spending cuts because we don't get any funding from that area. But the biggest challenge is from the funding perspective. Yes, we have a big income gap every year that we need to bridge. And now that so much more of the sector is losing what was its original core funding, they're all fishing in the same pond as us and they've got. Invariably they've got a fundraising team probably bigger than our entire museum team, let alone the volunteer fundraiser that we've got. So, yes, it is a challenge and you are having to run faster just to stand still. The ability to put on an exhibition like Peggy Guggenheim shows that we are worth it. Paul Marden: Yes, absolutely. Jeremy Mitchell: And the Guggenheim was funded by Art Fund Western loan programme and an Arts Council project grant. And it was a large Arts Council project grant. Paul Marden: So although everyone's fishing in the same pond as you're managing to yeah. To stretch my analogy just a little bit too far, you are managing to. To get some grant funding and. Jeremy Mitchell: Yes. Paul Marden: And lift some tiddlers out the pond. Jeremy Mitchell: Yes. But it was quite clear that with Peggy it was a story that had to be told. Paul Marden: So we talked a little bit about challenging times. But one of the big opportunities at M and H is to be inspired to think about where the opportunities are going forwards. You've had a day here today. What are you thinking as inspiration as next big things for Petersfield Museum. Jeremy Mitchell: I'm finding that really difficult because we're small, we're a small site, Arkansas, I think has got to be a way forward. I miss the talk. But they're all being recorded. Paul Marden: Yes. Jeremy Mitchell: So I shall be picking that one up with interest. But AR is something. We've got police cells. Well, we've got a police cell. Paul Marden: Okay. Jeremy Mitchell: Now, wouldn't it be great to tell an augmented reality story of Victorian justice to kids? Paul Marden: Yes. Jeremy Mitchell: While they're sat in a victory in a Victorian police cell on a hard wooden bench. That is the original bench that this prisoners would have slept on. Paul Marden: I've done enough school visits to know there's enough kids that I could put in a jail just to keep them happy or to at least keep them quiet whilst the rest of us enjoy our visit. Yes. I feel like I need to come to Petersfield and talk more about Peggy because I think there might be an entire episode of Skip the Queue to talk just about putting on a big exhibition like that. Jeremy Mitchell: Yeah, no, definitely. If you drop me an email you can skip the queue and I'll take you around. Paul Marden: Oh lovely, Rachel, welcome to Skip the Queue. You join me here at M and H show. And we've taken over someone's stand, haven't we? I know, it feels a bit weird, doesn't it? Rachel Kuhn: I feel like we're squatting but I. Paul Marden: Feel a little bit like the Two Ronnies, cuz we're sat behind the desk. It's very strange. Which one are you? Anyway, just for listeners. Introduce yourself for me. Tell listeners what it is that you do at BOP Consulting. Rachel Kuhn: Yeah, so I'm Rachel Kuhn, I'm an associate director at BOP and we specialise in culture and the creative economy and kind of working across everything that is to do with culture and creative economy globally. But I lead most of our strategy and planning projects, particularly in the UK and Ireland, generally working with arts, heritage, cultural organisations, from the very earliest big picture strategy through to real nitty gritty sort of operational plans and outside of bop. I'm a trustee for Kids in Museums, where we love to hang, and also a new trustee with the Postal Museum. Paul Marden: Given what you do at bop, this must be like the highlight of the year for you to just soak up what everybody is doing. Rachel Kuhn: I love it. I mean, it's so lovely just going around, chatting to everybody, listening in on the talks and I think that spirit of generosity, you know, like, it just comes across, doesn't it? And it just reminds me why I love this sector, why I'm here. You know, everyone wants to, you know, contribute and it's that whole sort of spirit of what do they say? We know when the tide rises, so do all the boats or all the ships. And I feel like that's the spirit here and it's lovely. Paul Marden: It is such a happy place and it's such a busy, vibrant space, isn't it? What have been the standout things for you that you've seen today? Rachel Kuhn: I think probably on that spirit of generosity. Rosie Baker at the founding museum talking about the incredible work they've done with their events, hires, programmes. Obviously got to give a shout out to the Association of Cultural Enterprise. I've been doing a lot of hanging out there at their stage day. So Gurdon gave us the rundown of the benchmarking this morning. Some really good takeaways from that and Rachel Mackay, I mean, like, obviously. Paul Marden: Want to go into. Rachel Kuhn: You always want to see her. Really good fun, but lovely to hear. She's talking about her strategy, the Visitor Experience strategy. And you know what, I spend so much time going into places looking at these sub strategies, like visual experience strategies that just haven't been written in alignment with the overall strategy. So it's lovely to see that linking through, you know, and obviously I'm from a Visitor Experience background, so hugely passionate about the way that Visitor Experience teams can make visitors feel the organization's values. And that alignment was really impressive. So, yeah, really lovely and loads of great takeaways from all those talks. Paul Marden: I will just say for listeners, all of these talks have been recorded, so everyone's going to be able to download the materials. It take a couple of weeks before they were actually published. But one of the questions that I've asked everybody in these vox pops has been, let's do some crystal ball gazing. It's. It stinks at the moment, doesn't it? The, the, the economy is fluctuating, there is so much going on. What do you see 6 to 12 month view look like? And then let's really push the boat out. Can we crystal ball gaze maybe in five years? Rachel Kuhn: Yeah.  I mean, look, I think the whole problem at the moment and what's causing that sort of nervousness is there's just a complete lack of surety about loads of things. You know, in some ways, you know, many organisations have welcomed the extension for the MPO round, the current round, but for many, you know, that's just pushed back the opportunity to get in on that round that little bit further away. It's caused that sort of nervousness with organisations are having to ride on with the same funding that they asked for some years ago that just doesn't, you know, match, you know, and it's actually a real time cut for them. Paul Marden: Absolutely. Rachel Kuhn: So I think, very hard to say, I don't know that there's much I can say. I feel like as at sea as everyone else, I think about what the landscape looks like in the next six months, but I think that never has there been, you know, a better time than something like this like the M and H show. You know, this is about coming together and being generous and sharing that information and I think reaching out to each other and making sure that we're sort of cross pollinating there. There's so much good stuff going on and we've always been really good at that and I think sometimes when we're feeling a bit down, it feels like, oh, I just don't want to go to something like this and meet others and, you know, get into a bit of a misery cycle. Rachel Kuhn: But actually it's so uplifting to be at something like this. And I think, you know, what we've seen here is at the show today, I think, is organisations being really generous with their experience and their expertise. Suppliers and consultants and supporters of the sector being really generous with their time and their expertise and actually just shows just spending a bit of time with each other, asking things of each other. We've just got loads of stuff to share and we're all really up for it. And I think that generosity is so critical and I mean, obviously I'm going to plug, I've got to plug it. Rachel Kuhn: So, you know, if you are a supplier, if you are a commercial business working in this sector, it might be tough times for you, but it's certainly nowhere near as hard as it is for the arts and cultural heritage organisations in the sector. You know, reach out to them and see how you can support them and help them. I mean, you and I have both been on a bit of a drive recently to try and drum up some sponsorship and corporate support for kids in museums who, you know, an Arts council MPO who we're incredible, incredibly proud to represent and, you know, do reach out to us. If you've been thinking, oh, I just want to sponsor something and I'd love to sponsor us. Paul Marden: Exactly. I mean, there's loads of opportunities when you take kids in museums as an example, loads of opportunities for. And this is what Arts Council wants us to do. They want us to be more independent, to generate more of our own funding and we've got a great brand, we do some amazing work and there's lots of opportunities for those commercial organisations who align with our values to help to support us. Rachel Kuhn: So I think you asked me there about what's in the next year. So next year, six months, I don't know is the answer. I think it's just a difficult time. So my advice is simply get out there, connect, learn from each other, energise each other, bring each other up. Let's not get into that sort of doom cycle. That's very easy next five years. You know what, I've had some really interesting meetings and conversations over the last. Well, one particularly interesting one today, some other ones about some funds that might be opening up, which I think is really exciting. You know, we've seen this really big challenge with funding, you know, slowing funding going in much larger amounts to a smaller number of large organisations and that causes real problems. But I think there might be a small turnaround on that. Rachel Kuhn: I'm not crumbs in the earth. I think it's still tough times. But that was really exciting to hear about. I'm also seeing here at the show today. I've been speaking to a lot of suppliers whose their models seem to be shifting a lot. So a lot more opportunities here where it requires no investment from the attraction and a lot more sort of interesting and different types of profit share models, which I think is really interesting. So I think the other thing I'd say is if you're an attraction, don't discount partnering some of these organisations because actually, you know, go and talk to them. Rachel Kuhn: Don't just, don't just count them out because you think you haven't got anything to invest because many of them are visiting new models and the couple that I've spoken to who aren't, learn from your competitors and start doing some different models. And I think that's been really interesting to hear some very different models here for some of the products, which is really exciting. Paul Marden: It is really hard sitting on the other side of the fence, as a supplier, we need cash flow as well. We've got to pay bills and all of those sorts of things. But you're right, there are interesting ways in which we all want to have a conversation. As you say, don't sit back afraid to engage in the conversation because you've got nothing to invest, you've got an important brand, you've got an audience. Those are valuable assets that a supplier like us would want to partner with you to help you to bring a project to life. And that might be on a rev share model, it might be on a service model. There's lots of different ways you can slice it and dice it. Rachel Kuhn: And going back, on a closing note, I suppose, going back to that generosity thing, don't think because you haven't got any money to commission, you know, a supplier to the sector or a commercial company, that you can't reach out to them. Like, you know, we are in this because we really want to support these organisations. This is our passion. You know, many of us are from the sector. You know, I will always connect somebody or introduce somebody or find a way to get a little bit of pro bono happening, or, you know, many of my colleagues are on advisory committees, we're board members. And I think that's the same for so many of the companies that are, like, working with the sector. You know, reach out and ask for freebie, you know, don't ask, don't get. Paul Marden: Yeah, exactly. Rachel, it is delightful to talk to you as always. Thank you for joining us on Skip the Queue and I am sure, I'm sure we'll make this into a full episode one day soon. I do say that to everybody. Rachel Kuhn: Thanks so much. Lovely to speak to you. Paul Marden: Andy. Andy Povey: Paul.Paul Marden: We've just walked out of the M and H show for another year. What are your thoughts? Andy Povey: First, I'm exhausted, absolutely exhausted. I'm not sure that I can talk anymore because I've spent 48 hours having some of the most interesting conversations I've had all year. Paul Marden: No offence, Tonkin. Andy Povey: You were part of some of those conversations, obviously, Paul. Paul Marden: I was bowled over again by just the sheer number of people that were there and all those lovely conversations and everybody was just buzzing for the whole two days. Andy Povey: The energy was phenomenal. I worked out that something like the 15th show, M & H show that I've been to, and I don't know whether it's just recency because it's sitting in the far front of my mind at the moment, but it seems like this was the busiest one there's ever been. Paul Marden: Yeah, I can believe it. The one thing that didn't change, they're still working on Olympia. Andy Povey: I think that just goes on forever. It's like the fourth Bridge. Paul Marden: Talks that stood out to you. Andy Povey: I really enjoyed interpretation One led by the guy from the sign language education company whose name I can't remember right now. Paul Marden: Yeah, Nate. That was an amazing talk, listeners. We will be getting him on for a full interview. I'm going to solve the problem of how do I make a inherently audio podcast into something that's accessible for deaf people? By translating the podcast medium into some sort of BSL approach. So that was the conversation that we had yesterday after the talk. Andy Povey: I know. I really look forward to that. Then, of course, there was the George and Elise from Complete Works. Paul Marden: I know. They were amazing, weren't they? You couldn't tell at all that they were actors. Do you know, it was really strange when George. So there was a point in that talk that George gave where we all had a collective breathing exercise and it was just. It was. It was so brilliantly done and were all just captivated. There must have been. I rechon there was 100 people at theatre at that point. Absolutely. Because it was standing room only at the back. And were all just captivated by George. Just doing his click. Very, very clever. Andy Povey: But massively useful. I've seen the same thing from George before and I still use it to this day before going on to make a presentation myself. Paul Marden: Yeah, yeah. Andy Povey: Just grounding yourself, centering yourself. Well, it's fantastic. Paul Marden: Yeah. But the whole thing that they were talking about of how do we create opportunities to have meaningful conversations with guests when they arrive or throughout their entire experience at an attraction so that we don't just talk about the weather like we're typical English people. Andy Povey: That's great, isn't it? Go and tell a Brit not to talk. Talk about the weather. Paul Marden: But training your staff makes absolute sense. Training your staff to have the skills and the confidence to not talk about the weather. I thought that was really interesting. Andy Povey: It's an eye opener, isn't it? Something really simple, but could be groundbreaking. Paul Marden: Yeah. Andy Povey: Then what was your view on all of the exhibitors? What did you take away from all the stands and everybody? Paul Marden: Well, I loved having my conversation yesterday with Alan Turing. There was an AI model of Alan Turing that you could interact with and ask questions. And it was really interesting. There was a slight latency, so it didn't feel quite yet like a natural conversation because I would say something. And then there was a pause as Alan was thinking about it. But the things that he answered were absolutely spot on, the questions that I asked. So I thought that was quite interesting. Other exhibitors. Oh, there was a lovely point yesterday where I was admiring, there was a stand doing custom designed socks and I was admiring a design of a Jane Austen sock and there was just somebody stood next to me and I just said, "Oh, Jane Austen socks." Paul Marden: Very on Trend for the 250th anniversary of Jane Austen, that all of the museums in Hampshire will be buying those up. And should funnily you should say that I'm the chief executive of Chawton Park House, which is one of the museums in the last place that Jane Austen lived. So very interesting, very small world moment at that point. Andy Povey: I do, it's almost an oxymoron to talk about Jane Austen socks. I don't imagine her having worn anything with nylon or Lycra in it. Paul Marden: Very true. I hadn't tweaked that. Andy Povey: There was a lot of AI there wasn't there AI this, AI that. Paul Marden: And there were some really good examples of where that is being used in real life. Yeah, yeah. So there were some examples where there's AI being used to help with visitor counts around your attraction, to help you to optimise where you need to put people. I thought that Neil at Symantec just talking about what he called answer engine optimisation. That was interesting. There were some brilliant questions. There was one question from an audience member asking, are there any tools available for you to figure out whether how well your organisation is doing at being the source of truth for AI tools? Andy Povey: Yeah, yeah. So almost like your Google search engine ranking. Paul Marden: But exactly for ChatGPT. Andy Povey: And have you found one yet? Paul Marden: No, not yet. There's also quite a lot of people talking about ideas that have yet to find a home. Andy Povey: Yes. What a very beautiful way of putting it. Paul Marden: The people that have. That are presenting a topic that has yet to get a real life case study associated with it. So the rubber hasn't yet hit the road. I don't think on that. Andy Povey: No. I think that's true for an awful lot of AI, isn't it? Not just in our sector. Paul Marden: No. Andy Povey: It's very interesting to see where that's all going to go. And what are we going to think when we look back on this in two or three years time? Was it just another chocolate teapot or a problem looking for a solution? Or was it the revolution that we all anticipate. Paul Marden: And I think it will make fundamentals change. I think it's changing rapidly. But we need more real case studies of how you can do something interesting that is beyond just using ChatGPT to write your marketing copy for you. Andy Povey: Yeah, I mean it's all about putting the guest at the front of it, isn't it? Let's not obsess about the technology, let's look at what the technology is going to enable us to do. And back to the first part of this conversation, looking at accessibility, then are there tools within AI that are going to help with that? Paul Marden: Yeah, absolutely. So there was definitely. There was an interesting talk by Vox. The people that provide, they provide all of the radio boxes for everybody to wear at M and H that provides you with the voiceover of all of the speakers. But they use this technology across all manner of different attractions and they were talking about using AI to do real time translation of tours. So you could. Andy Povey: Very interesting. Paul Marden: Yeah. So you could have an English speaker wandering around doing your tour and it could real time translate up to. I think it was up to four languages. Andy Povey: BSL not being one of those languages. Paul Marden: Well, no, they were talking about real time in app being able to see subtitles. Now, I don't know whether they went on to say you could do BSL. And we know from the other presentation that not everybody that is deaf is able to read subtitles as fast as they can consume sign language. So it's important to have BSL. But there were some parts of that Vox product that did it address deaf people. It wasn't just multilingual content. Andy Povey: So AI people, if you're listening, you can take the idea of translating into BSL in real time and call it your own. Paul Marden: Yeah, we very much enjoyed hosting our theatre, didn't we? That was a lot. And Anna, if you are listening, and I hope you are, because lots of people have said very nice things in this episode about M and H. Andy and I would love to come back next year. Andy Povey: Absolutely. Paul Marden: And host a theatre for you. Any other thoughts? Andy Povey: Just really looking forward to the rest of the week off. Yeah, it's a sign of a good show when you walk away with all that positive feeling and that positive exhaustion and you probably need a week to reflect on all of the conversations that we've had. Paul Marden: Yeah, absolutely. Next up we is AIM Conference at Mary Rose in June. I can't wait very much. Looking forward to that. Thank you ever so much for listening. We will join you again in a few weeks. See you soon. Bye Bye. Andy Povey: Draw.Paul Marden: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others to find us. Skip The Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them to increase their visitor numbers. You can find show notes and transcripts from this episode and more over on our website, skipthequeue fm.  The 2024 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsDownload the 2024 Rubber Cheese Visitor Attraction Website Survey Report

Jeremy Mitchell is an instructor with Battleline Tactical, an Army veteran, and an author. On this episode we get into his experience working security at Guantanamo Bay, situational awareness, and what inspired his book. Keep up with everything Battleline Tactical at https://battlelinetactical.com/ and follow on Instagram @officialbattlelinetactical and on X @BattlelineLLC - Order Jeremy's book here: https://www.amazon.com/Psychantasmagoric-Linguistic-Communication-Synergistic-Consciousness/dp/B0DG37RZ36/ Follow us:http://instagram.com/battlelinepodcasthttp://x.com/battlelinepod For 15% off select Fort Scott Munitions products go to http://fsm.com & use promo code: Battleline For 20% off your first order with Bubs Naturals go to https://www.bubsnaturals.com/?discount=BATTLELINE .. All purchases help to support the Glen Doherty Memorial Foundation Photonis Defense is the global leader in night vision solutions providing more high-quality night vision capabilities than anyone. Hunters, shooters, boaters and outdoor enthusiasts rely on Photonis Defense systems to make their adventures safer and more successful. Visit http://photonisdefense.com for more information; or look for Photonis Defense product options from your night vision dealer.   For full video of this episode, head over to our Youtube page: https://www.youtube.com/@battlelinepodcast   

Send us a textEpisode 499Ray Donovan and I Am Legend ActorL Dash MihokDash joins me to talk about his new film "Armor" starting #sylvesterstallone we also talk about his previous work in Ray Donovan and I Am Legend.What a sincerely wonderful and sweet man.Dashiell Mihok(My-hock) AKA Dash and "Diz" Mihok, was raised in Greenwich Village, NYC.The actor, director, producer, musician's career, spanning over 30 years, include roles as Benvolio in Baz Luhrmann's "Romeo and Juliet", Pvt. 1cl. Doll in Terrence Malick's "The Thin Red Line", Jason in Roland Emmerich's "The Day After Tomorrow, Sgt. Jeremy Mitchell in Wolfgang Peterson's "The Perfect Storm", Officer Keough in David O. Russell's "The Silver Linings Playbook", as well as his early work in Barry Levinson's "Sleepers' and more recently Adrian Lyne's "Deep Water."Mihok may be best known for creating the character of "Bunchy Donovan", in the hit series "Ray Donovan."His often eclectic choices from smaller independent projects like the recent "Wildflower", to playing the motion capture lead villain "Alpha Male" in big budget films like "I Am Legend", have branded him a multi-dimensional craftsman and friend among all who have collaborated with him. With 100 plus credits in television and film acting and directing.Dash Mihok's early roots in New York, originate growing up in Westbeth Artists Housing, to Andrea Mihok and Broadway actor Raymond Thorne are something the musical thespian has said looking back as -"One of the greatest gifts an overtly curious kid with Tourette Syndrome could ultimately ever have. Being immersed in a wild environment of everything - from painters, dancers, jazz musicians, actors, to graffiti artist's made me feel normal."Mihok attended the Bronx High School of Science as well as the Professional Children's School.www.mmcodcast.comhttps://linktr.ee/mondaymorningcritic#raydonovan #iamlegend #iamlegend2 #lievschreiber #willsmith

Jack Finch chatted to the Edward Thomas fellowship chairman Jeremy Mitchell at Petersfield museum's Edward Thomas Study centre about the war poet's strong ties to the Steep/ Froxfield area and his World War I legacy. With Remembrance Sunday around the corner it felt never more appropriate to hear extracts from his war diaries and a couple of readings of his poems from that time.See omnystudio.com/listener for privacy information.

From Thursday 3 October to Sunday 12 October Petersfield Museum, holds a festival to commemorate the famous poet Edward Thomas, who lived locally and who was killed in World War One,  Ryan Watts Head of Operations at the Museum and Jeremy Mitchell, chair of the Edwards Thomas Fellowship, spoke to Mike Waddington about the Festival, Thomas' works, his influence today and its importance to good mental health. Details of the Festival are on the Museum website  www.petersfieldmuseum.co.uk and the Edward Thomas Study Centre, based at the Museum, is open on Wednesdays and Thursdays, 10am to 3:30pmSee omnystudio.com/listener for privacy information.

How does carbon removal work? What can atmospheric waste be recycled into? In this episode,  Adam Torres and Jeremy Mitchell, Founder & CTO at AtmoWaste, explore these questions and more.  Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: https://missionmatters.lpages.co/podcastguest/ Visit our website: https://missionmatters.com/ More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia

How does carbon removal work? What can atmospheric waste be recycled into? In this episode,  Adam Torres and Jeremy Mitchell, Founder & CTO at AtmoWaste, explore these questions and more.  Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: https://missionmatters.lpages.co/podcastguest/ Visit our website: https://missionmatters.com/ More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia

This week, Meg and Alex sit down with Milwaukee's Commissioner of City Development, Lafayette Crump and Homes MKE Community Outreach Liaison, Jeremy Mitchell to discuss the Homes MKE initiative. Lafayette and Jeremy talk logistics, the philosophies behind the program, and its impact on the community.  If you have questions or want more information about the program or available properties, be sure to reach out at jermitc@milwaukee.gov.

ANDY ELLIOTT and Jeremy Mitchell discuss the tactics and strategies to earning more in 2024. Watch this full episode on the 1%er Podcast to see what blindspots you may be missing earning potential that is left untapped. Must watch!!! Check out Jeremy Mitchell on IG @jmitch1979 and his YouTube channel https://www.youtube.com/@UCv1e63VAUAE... If you're looking for the BEST sales training videos on YouTube you've found it! If you want to make more Money selling cars & learn how to close any customer then Andy Elliott is the sales trainer to study! Grab your copy of my book now & get $942 in training for FREE!!! Click the link below

0:00 Intro 6:55 Jeremy Mitchell's Message 15:38 Q&A with Graduates 21:51 Graduation Coins/Certificates 23:47 Closing His Way is a Christ-centered recovery program for those struggling with drug and alcohol addiction. Find out more at hiswayinc.org

Could you imagine quitting your 9-5 job, moving to a different country, and pursuing your passion? Jeremy Mitchell a current student at The Guildhall School of Music & Drama left a job in finance, moved to London, and went back to school to pursue his passion for acting. He takes us through his journey on why he made the leap and where he is now. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

This week the P pod comes from the Petersfield Museum where Joff and Claire find out all about this year's Edward Thomas Literary Festival from Edward Thomas Fellowship chairman, Jeremy Mitchell. Irish poet and festival patron Michael Longley and his wife, literary critic Edna Longley, join remotely from Ireland and Shine Radio's Noni Needs finds out what the museum has in store. With a Wilde Walk from Suzie's Wilde Walk and music from local band Vox Deluxe.See omnystudio.com/listener for privacy information.

His Way Atlanta officially opened its doors to residents in September 2021 as the first new program to be planted by His Way. On today's episode the Executive Director of the Atlanta program and former Program Director in Huntsville, Jeremy Mitchell, talks with Tom about the challenges the program has faced and the amazing growth that has occurred in the past year. His Way is a Christ-centered recovery program for those struggling with drug and alcohol addiction. Find out more at hiswayinc.org

Jeremy Mitchell is the founder of Mitchell Bat Company, which paints beautiful heritage inspired wooden baseball bats in Nashville, TN. We talk about what it was like to paint player bats for the likes of Yelich, Seager, Harper, and Schwarber. As well as Jeremy's best baseball memories, and his plan to attend every single game of a World Series from start to finish one day. Baseball Bucket List listeners can get an exclusive deal with Mitchell Bat Co. by using the following link and entering BUCKETLIST at checkout. You'll get free shipping within the US on any bat. https://mitchellbatco.com/bucketlistFind Jermey across the web: Website: https://mitchellbatco.comTwitter: @MitchellBatCoInstagram:  @mitchellbatcoFacebook: @mitchellbatco

In this weeks episode of The Becoming a Champion Show, Coach Dana Cavalea sits down with Jeremy Mitchell, founder of Mitchell Bat Co. www.mitchellbatco.com . He shares with us how he went took his passion for baseball and creative design- blended the two and created what is now what of the top custom bat companies in the world based out of Nashville, TN. If you are an entrepreneur or aspiring entrepreneur- this is a great episode to learn how from a real grass-roots beginning you can build a global niched brand. ______________________________________________________________ If you enjoy today's video, please share it and help us grow our community of CHAMPIONS. Join our daily blog at: https://danacavalea.com/blogs/train-like-a-pro Come hang with Coach.... Facebook: https://www.facebook.com/coachdanacavalea Instagram: https://www.instagram.com/therealcoachd/ Twitter: https://twitter.com/DANACAVALEA Linkedin: https://www.linkedin.com/in/danacavalea/

In our 7th episode of Fortunes + Freedom, we talk with local business owner Jeremy Mitchell. Jeremy is an entrepreneur and a close friend of ours, he has his hands in medical clinics, an apparel line, and he even developed his own innovative app. Gain insight from Jeremy on what goes into expanding your business and starting new businesses. It involves a high level of risk and relying on others in your circle. Know someone who this chat could help? Share it with them and be on the lookout for more of our content! Like and Subscribe to our channel for more F+F content! Don't forget to follow us on Instagram @FortunesFreedom Want to work with us? Check out jmichaelstrategies.com to learn more.

The P pod comes from Farmhouse West this week on Lavant Street and finds out all about this new shop from founder Sam Farrow. Jeremy Mitchell, Chair of the Edward Thomas Fellowship, tells us how we can celebrate one of England's most important poets in the upcoming Edward Thomas Literary Festival, as usual, Jon Walker from the Petersfield Post has your latest local news and last week's ‘monster' seems to have followed Suzie and the dogs in this week's Wilde Walk. We end the P pod with a great track from local musicians Fugitive Orchestra and their track ‘At The Races'. See omnystudio.com/listener for privacy information.

Noni Needs visited Petersfield Museum on Saturday morning (12th June) and presented her show live from the courtyard. As well as catching up with some of her fellow Shine Radio volunteers, Noni spoke to the Museum's Education & Community Engagement Officer, Ryan Watts, Chairman Vaughan Clarke, Intern Joe, Chris from the Courtyard Cafe and Engagement Assistant Lauren Wayland as well as Jeremy Mitchell of The Edward Thomas Fellowship. See omnystudio.com/listener for privacy information.

We are joined by Jeremy Mitchell of Mitchell Bat Company to talk about the crazy story of how he accidentally started a thriving business creating custom painted baseball bats for the MLB teams, and how it's led to some incredible opportunities along the way! Also, Scott was MIA (...again). For 15% the entire Mitchell Bat Company store until the end of June, use the code: BROS Subscribe to Bros Bibles & Beer on Apple Podcasts Rate and review us on Apple Podcasts! https://www.facebook.com/brosbiblesbeer https://twitter.com/brosbiblesbeer https://www.brosbiblesbeer.com Instagram: @brosbiblesbeer Email: brosbiblesbeer@gmail.com Bros Bibles & Beer is: Jeff, Scott, Zack & Andy Find us wherever fine podcasts are distributed. Oh, and share us with a friend this week! Grace. Peace. Cheers! --- Send in a voice message: https://anchor.fm/bbbpod/message

On this week's episode, Jeremy and Ethan discuss the latest headlines... NPSL dropped their North Division schedule Hayward United of the WPASL rebrands as Hayward Wolfpack Michael Vang appears on the Chicago Fire preseason highlight reel Gopher Soccer on a good run of play Minneapolis City Futures League update Jeremy also chats with Inter Minneapolis FC owners Jeremy Mitchell, Randy Quinde, AJ Elwir, and Sunylar Mao about their upcoming inaugural UPSL North season and how the club came together. __________________________ Guests: Visit intermpls.com or follow Inter Minneapolis FC on instagram @intermpls! Sponsor: Visit stimulusathletic.com to outfit your soccer, baseball, basketball, or ultimate frisbee club with quality jerseys and apparel at affordable prices! Sponsor: Subscribe and listen to 10,000 Pitches on the PodMN App! Visit podmn.com to learn more. Merch: Shop SPAM FC merch at shopspamfc.com or Bateaux FC merch at bauteauxfcshop.com! Use promo code "POD" at checkout to get 10% off your first order at either store.

Jeremy Mitchell has been a part of the His Way family for the past decade. After graduating from the program, he joined the residential staff, began teaching and has served as Program Director and Recovery Minister. Jeremy will be leading the His Way Atlanta team which is scheduled to launch this summer. His Way is a residential recovery program in Huntsville, AL, for men struggling with drug and alcohol addiction. Find out more at hiswayinc.org

The Dark Waters welcomes Jeremy Mitchell back to the show. Jeremy is down in Florida getting ready to compete in the KBF The Ten. In this episode we discuss how things are going down in the sunshine state so far. We also had the opportunity to discuss a veteran outreach group, The Fallen Outdoors, in which Jeremy goes into detail about what it means to him. I hope everyone enjoys the episode. As always thanks listening!!! --- Support this podcast: https://anchor.fm/darkwatersfishing/support

The Dark Waters is excited to welcome Jeremy Mitchell back to the show. He just got himself a huge win that puts him in the House to compete at KBF The Ten. Jeremy will be going head to head with 9 of the best!!!! It's was great catching up with our friend. As always thanks for listening!!! --- Support this podcast: https://anchor.fm/darkwatersfishing/support

The Inaugural All American Kayak Classic at Truman Lake took place last weekend and Jeremy Mitchell took the title along with over $10,000! He jumped on KBN live to discuss the event and talked a little about Fallen Outdoors, an organization for veterans he works with and is passionate about. 

For this week’s bonus episode, guest host and SRT creative director Jeremy Mitchell interviews Raechel and her husband, Ryan Myers—Chief Operations Officer—about She Reads Truth’s approach to design. What is the meaning behind the Design on Purpose philosophy? What takes place during a mood board meeting? Whether you’ve been with us since day one, or this is your first time joining in, we hope this conversation encourages you to explore the beautiful word of God alongside the aesthetic beauty it deserves!Read with Us: Join our community this week as we continue the She Reads Truth Women & Men in the Word: New Testament reading plan found on the She Reads Truth app and SheReadsTruth.com. Shop the Women & Men in the Word: New Testament collection at ShopSheReadsTruth.com. Save 15% on your first Subscription Box when you use the code BOX15. June’s box will include our upcoming study Psalm 119: We Delight in Your Word.Show notes can be found at shereadstruth.com/podcast/bonus-episode-3-design-on-purpose/

Randall Thompson of Dugout Mugs (dugoutmugs.com) & Jeremy Mitchell of Mitchell Bat Co. (mitchellbatco.com) joined the guys on Wednesday to talk about their respective businesses and how the pandemic, baseball stoppage and unknown of the business of baseball has impacted their respective brands. Cool conversation about branding, creativity and keeping the eyes on the prize. Enjoy!

In celebration of our birthday month, Raechel and Amanda are joined by SRT creative director, Jeremy Mitchell. Together, the three journey all the way back to 2012 to tell the She Reads Truth origin story. Along the way, they discuss the tweet that started it all, the very first study book (it was stapled!), and why all these years later the She Reads Truth mission has stayed exactly the same. Whether you’ve been with us since day one, or you’re new to the She Reads Truth community, we hope this conversation invites you to join us in our mission of women and men in the Word of God every day. Read with Us: Join our community this week as we read our digital-only plan, Trust in the Lord, found on the She Reads Truth app and SheReadsTruth.com. Shop our upcoming plan Women & Men in the Word: New Testament at ShopSheReadsTruth.com. Save 15% on your first Subscription Box when you use the code BOX15. June’s box will include our upcoming study Psalm 119: We Delight in Your Word.Show notes can be found at shereadstruth.com/podcast/bonus-episode-1-the-tweet-that-started-srt

New York Mets star Darryl Strawberry stopped by The Jeremy Mitchell Show. It was an honor to talk to my favorite All-Time player. We talked about Faith and baseball. Stay until the end because I'm pretty sure I asked Darryl a question he's never been asked before. 

Jeremy started a bat decorating company in the middle of a world series several years ago and since then has worked with or has been featured with companies like ESPN, Sports Illustrated, and the Red Sox just to name a few. Jeremy shares some fun stories he has been able to experience through his company and with his family and friends, including a Father's Day miracle baseball story and how a quick trip to the all-star game turned into one of the greatest weekends for MBC. Enjoy the interview!

The Og, Brian Schiller sits down with Jaxton Orr and Jeremy Mitchell to Chat about Jaxton's Charity Event & Jeremy's work with The Fallen Outdoors. Patreon-https://www.patreon.com/paddlenfin Podcast & Website- www.paddlenfin.com YouTube- https://www.youtube.com/paddlenfin Email- paddlenfin@gmail.com Social Media- @paddlenfin Rocktown paddlesports - rocktownadventures.com Loveland Canoe & Kayak- https://www.lovelandcanoe.com Hammered Lures- https://hammered-lures.myshopify.com Fish Mob Lures-https://www.facebook.com/officialfishmoblures/ TRC Covers- https://trccovers.com JigMasters Jigs- https://jigmasters.com Ketch Products- https://ketchproducts.com Recycled Plastics Recycling Program - Mail to: 316 Pinewood Dr. Camp Hill,PA 17011 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

My next guest is another Army Veteran. If you haven't caught on by now....I love my Vets. In this episode Jeremy and I shoot the shit about fishing, his trip to Lake Seminole and The Fallen Outdoors. This dude continues to serve others including the veteran community and it was an honor having him on my show. As alway thanks for listening! --- Support this podcast: https://anchor.fm/darkwatersfishing/support

Jeremy Mitchell is the creative director for the online devotionals She Reads Truth and He Reads Truth. He is also the founder of Mitchell Bat Company and Mitchell Sporting Company. Today, we talk about really believing in your work, pushing the start button, and more! Notes: He Reads Truth She Reads Truth She Reads Truth Podcast The Jeremy Mitchell Show Mitchell Bat Company Mitchell Sporting Company Trello Celebration of Discipline CREATE:workshop

Jeremy Mitchell (@xxjmitch) is a New York City-based photographer and content creator who shoots for many brands you know and love including Mr. Porter. Born and raised in Brooklyn, Jeremy has both a creative and entrepreneurial mind. He first began his hustle by selling Dragon Ball Z character printouts in 6th grade, then created his own successful bracelet line, and eventually transformed into the established photographer that he is today.

Jeremy Mitchell is the Founder and Creative Director of Mitchell Bat Company. Jeremy pours his enthusiasm for baseball into Mitchell Bat Company, where he sells hand-painted odes to the game he adores. His idea was simple: create baseball bats with stripes on them and give a portion of the profits to a charity that helps revive baseball in inner-cities. He started a baseball bat company with no bats and it quickly caught the eye of ESPN, Ralph Lauren, Ebbets Field Flannels and many more. Web: https://mitchellbatco.com/ Instagram/Facebook: @mitchellbatco The 99% Local Podcast Web: https://www.99percentlocalpod.com Email: 99percentlocalpod@gmail.com --- Send in a voice message: https://anchor.fm/99percentlocalpod/message

We all have those dreams of performing on the big stage — and chances are those dreams continue to evolve over time. For some it may start out as hitting a game-winning home run or seeing a song you wrote/performed go to the top of the charts. For the here and now it may be about giving a great TED-like talk or raising the necessary capital for a big idea. But how do we know when its time to step up to the plate, to take our swings? And when we do, what do we do when we connect, when our performance exceeds even our own lofty expectations? What’s next? Jeremy Mitchell’s story is one spent entrenched in the game of baseball — first as a starry-eyed boy collecting baseball cards and autographs, then as a youthful player, and always as a lifelong fan of the game. As an adult, he had an idea that would blend his love for baseball and its rich and colorful history into a side project that would exceed his boyhood dreams. While watching the World Series in 2013 (Game 6, Boston Red Sox vs. St. Louis Cardinals), Jeremy knew it was time and he launched Mitchell Bat Company, a creative endeavor that would specialize in hand-painted baseball bats. In less time than it took to play three innings, Jeremy took his early sketches and mock-ups on his laptop and converted them into a live, online order-taking business. But as fast as it all came together, Jeremy acknowledges that his one swing on an October night in 2013 was 36 years in the making. Jeremy’s story is one where patience meets timing, history meets creativity, and a big dream meets a down-to-earth reality.

Most Moonlighters have chased their dream on the field or court. This week, our Moonlighter chased his dream into the woodshop. Jeremy Mitchell loves baseball and art but it wasn't until a project with a skateboard company that he realized his future. The Mitchell Bat Company was born out of creativity, hard work, and hardwood.   This week Tim connects with Jeremy Mitchell of Nashville, TN to talk about their shared passion for baseball. These two baseball nuts cover everything from collecting cards to their visits to Fenway. Now Mitchell has built a baseball bat company that has helped him connect with some of his childhood dreams, including seeing giant posters of Mookie Betts and other Red Sox players holding his bats. Mitchell has grown his company rapidly since its launch in 2013 and now Mitchell Bat Company has been featured in the flagship Ralph Lauren store in Manhattan and each of Oprah Winfrey and Martha Stewert's magazines.

On this episode, Mitchell Bat Co founder Jeremy Mitchell interviews Major League Baseball and NFL photographer Tom DiPace. Tom's photos can be seen on late 80's and early 90's baseball cards for companies such as Upper Deck, Topps and Donruss. His photos have also graced the covers of Sports Illustrated, Beckett Magazine, Baseball America and more.

The Jeremy Mitchell Show is hosted by the founder of Mitchell Bat Co. This podcast is full of stories and interviews from guests. His guests are people that have inspired Jeremy along his journey and hopefully will inspire you as well. 

In this episode, Jeremy and I discuss what it means to feed your soul and how to unearth your purpose and really cool ideas like Mitchell Bat Company. Follow Jeremy: https://www.instagram.com/mitchellbatco/ Follow Zach: https://www.instagram.com/zachfordmusic/

"It's 100% about relationships. Probably the most important part of Mitchell Bat is the people I've met along the way that I consider true friends or trusted advisors." Jeremy Mitchell, agency creative director, web designer and most notably founder of Mitchell Bat Co., joined the podcast for episode 100 to discuss his passion project; a company that provides custom, hand-painted wooden bats to passionate & passive baseball fans, corporations and brands alike. Jeremy discusses how his college degree in sports management, playing in a band in college and a crush on a graphic design major (who eventually became his wife) eventually led him to pursue a post-grad career in design. A passionate baseball fan, Jeremy created a mockup of a hand-painted, striped bat one night and posted to his Instagram. The post got some likes and requests on where to purchase the bat, whom fans thought was a real physical product. Thus began the quest to start Mitchell Bat Co. We discuss the social mission of MBCo, how a conscious effort should be put into building a brand, and how passion projects lead to incredible opportunities and collaborations that one would not always expect or receive from a full-time paying job. Lastly, we discuss the value of relationships and how important they are to any career, let alone a side project. Mentions Include: Mitchell Bat Co. Twitter Mitchell Bat Co. Instagram Mithcell Bat Co. Website Salemtown Board Co. Todd Radom BLDGrefuge 199c gallery Mattingly Chartities MBCo collaboration with Louisville Slugger "Kern & Burn" book Episode 97: Chris Do, TheFutur Leatherhead Sports Billie Creek Bats USE CODE "MOS" AT CHECKOUT ON MITCHELLBATCO.COM AND GET 20% OF A BAT. My next guest is going to be French designer & illustrator, Caroline Blanchet. Caroline is the founder of Ptitecao, French design studio that focuses on creating visual design and digital illustrations for the sports industry. Sign up for the weekly email newsletter for updates, discounts on future products and exclusive content for subscribers. You can also show your support for the podcast by joining the community and keeping it sponsor-free. Did you enjoy this episode? Then please rate and/or write a review of the show on iTunes. Also, be sure to follow show host, @TAdamMartin and @MakersofSport.

"There's so much emphasis on people getting a job right after they graduate and getting into the workforce. You'd be hard pressed to find a lot more real life lessons than working at a restaurant...the real life world lessons and the things that you learn by serving people is something that can refine skills." Starting a business as a young person takes a lot of courage. You are often looked down upon by older professionals as having too little life & professional experience and too great expectations. It takes grit, perseverance and hard work. These are the key traits of an entrepreneur. Adam White has those traits. The founder & CEO of Front Office Sports joined the show discuss how a failed goal to be a member of the U.S. Coast Guard eventually led to starting one of the sports business's leading online publications. Adam tells the story of how FOS began as a schoool project and later scaled to a much greater audience demanding more content. He also touches on how he worked full-time at a UMiami restaurant where he climbed through the ranks of fry cook and kitchen trainer before eventually becoming manager all while traveling the U.S. creating content for Front Office Sports and working on his bachelors degree. We chat about the common entrepreneurial stategy of faking it until you make it, being comfortable speaking the language of business and interviewing professionals and the importance of focus. Lastly, Adam discusses where he sees the future of Front Office Sports and more. Mentions Include: Adam White on Twitter Adam White on LinkedIn Front Office Sports on Twitter Russ Wilde, Jr. on Twitter The Rathskeller at University of Miami Adam Martin on Front Office Sports Win Without Pitching Manifesto "The One Thing" My next guest is going to be Jeremy Mitchell, founder of Mitchell Bat Co. While working as a creative director at a Nashville ad agency by day, Jeremy creates custom-pained wood bats for consumers, clients and brands on the side and it has grown into lucrative brand. This show will also mark the 100th episode of Makers of Sport Podcast. We will be giving a way a commemorative MoS bat to a lucky listener. Follow @makersofsport on Twitter for details. Sign up for the weekly email newsletter for updates, discounts on future products and exclusive content for subscribers. You can also show your support for the podcast by joining the community and keeping it sponsor-free. Did you enjoy this episode? Then please rate and/or write a review of the show on iTunes. Also, be sure to follow show host, @TAdamMartin and @MakersofSport.

From 2007: Producer Jeremy Mitchell and actor Sheaun McKinney ("Snowfall") were my guests on the very first episode of Mr. Media Radio broadcast late in 2007 on the BlogTalkRadio Network. They were promoting a new Miami-based independent feature film called Nemesis that tells the story of an idealistic young rap star fighting for his own voice against the corrupting influence of the hip-hop industry. A record label discovers him, and he is forced to promote violence and materialism in exchange for fame.

I sat down and talked with Jeremy Mitchell, the owner of Mitchell Bat Company. He creates art from baseball bats and what started as a hobby has turned into a life changing adventure. His company is a must see for baseball fans.