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Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your hosts are Paul Marden and Andy Povey.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. Show references:  Anna Preedy, Director M+H Showhttps://show.museumsandheritage.com/https://www.linkedin.com/in/annapreedy/Jon Horsfield, CRO at Centegra, a Cinchio Solutions Partnerhttps://cinchio.com/uk/https://www.linkedin.com/in/jon-horsfield-957b3a4/Dom Jones, CEO, Mary Rose Trust https://maryrose.org/https://www.linkedin.com/in/dominicejones/https://www.skipthequeue.fm/episodes/dominic-jonesPaul Woolf, Trustee at Mary Rose Trusthttps://maryrose.org/https://www.linkedin.com/in/paul-woolf/Stephen Spencer, Ambience Director, Stephen Spencer + Associateshttps://www.stephenspencerassociates.com/https://www.linkedin.com/in/customerexperiencespecialist/https://www.skipthequeue.fm/episodes/stephen-spencerSarah Bagg, Founder, ReWork Consultinghttps://reworkconsulting.co.uk/https://www.linkedin.com/in/sarahbagg/https://www.skipthequeue.fm/episodes/sarah-baggJeremy Mitchell, Chair of Petersfield Museum and Art Galleryhttps://www.petersfieldmuseum.co.uk/https://www.linkedin.com/in/jeremy-mitchell-frsa-4529b95/Rachel Kuhn, Associate Director, BOP Consultinghttps://www.bop.co.uk/https://www.linkedin.com/in/kuhnrachel/  Transcriptions:Paul Marden: Welcome to Skip the Queue, the podcast for people working in and working with visitor attractions. You join me today, out and about yet again. This time I am in London at Olympia for the Museums and Heritage Show. Hotly anticipated event in everybody's diary. We all look forward to it. Two days of talks and exhibitions and workshops. Just a whole lot of networking and fun. And of course, we've got the M and H awards as well. So in this episode, I am going to be joined by a number of different people from across the sector, museum and cultural institution professionals, we've got some consultants, we've got some suppliers to the industry, all pretty much giving us their take on what they've seen, what they're doing and what their thoughts are for the year ahead. So, without further ado, let's meet our first guest. Andy Povey: Hi, Anna. Welcome to Skip the Queue. Thank you for giving us some of your time on what must be a massively busy day for you. I wonder if you could just tell the audience who you are, what you do, a little bit about what museums and heritage is, because not everyone listening to the podcast comes from the museum sector. Anna Preedy: Andy, thanks. This is a great opportunity and always really lovely to see your happy smiley face at the Museums and Heritage Show. So M and H, as we're often referred to as, stands for Museums and Heritage and we're a small business that organises the principal trade exhibition for the Museums and Heritage sector that could be broadened, I suppose, into the cultural sector. We also have the awards ceremony for the sector and an online magazine. So we are Museums and Heritage, but we're often referred to as M and H and we've been around for a very long time, 30 plus years. Andy Povey: Oh, my word. Anna Preedy: I know. Andy Povey: And what's your role within the organisation? Your badge says Event Director today. That's one of many hats. Anna Preedy: I'm sure it is one of many hats because we're a very small team. So I own and manage the events, if you like. M and H is my baby. I've been doing it for a very long time. I feel like I'm truly immersed in the world of museums and heritage and would like to think that as a result of that, I kind of understand and appreciate some of the issues and then bring everyone together to actually get in the same room and to talk them through at the show. So, yeah, that's what we're about, really. Andy Povey: In a shorthand and obviously the show. We're in the middle of West London. It's a beautifully sunny day here at Olympia. The show is the culmination, I suppose of 12 months of work. So what actually goes in? What does a normal day look like for you on any month other than May? Anna Preedy: Yeah, it was funny actually. Sometimes people, I think, well, what do you do for the rest of the year? You just turn up to London for a couple of days, just turn up delivering an event like this. And also our award scheme is literally three, six, five days of the year job. So the moment we leave Olympia in London, we're already planning the next event. So it really is all encompassing. So I get involved in a lot. As I say, we're a small team, so I'm the person that tends to do most of the programming for the show. So we have 70 free talks. Everything at the show is free to attend, is free to visit. So we have an extensive programme of talks. We have about 170 exhibitors. Anna Preedy: So I'm, although I have a sales team for that, I'm managing them and looking after that and working with some of those exhibitors and then I'm very much involved in our awards. So the Museums and Heritage Awards look to celebrate and reward the very best in our sector and shine the spotlight on that not just in the UK but around the world. So we have a judging panel and I coordinate that. So pretty much every decision, I mean you look at the colour of the carpet, that which incidentally is bright pink, you look at the colour of the carpet here, who made the decision what colour it would be in the aisles this year it was me. So I, you know, I do get heavily involved in all the nitty gritty as well as the biggest strategic decisions. Andy Povey: Fantastic. Here on the show floor today it is really busy, there are an awful lot of people there. So this is all testament to everything that you've done to make this the success that it is. I'm sure that every exhibitor is going to walk away with maybe not a full order book, but definitely a fistful of business cards. Anna Preedy: I think that's it, what we really want. And we sort of build this event as the big catch up and we do that for a reason. And that is really to kind of give two days of the year people put those in their diary. It's a space where people can come together. So you know, there'll be people here standing on stands who obviously and understandably want to promote their product or service and are looking to generate new business. And then our visitors are looking for those services and enjoying the talks and everyone comes together and it's an opportunity to learn and network and connect and to do business in the broadest possible sense. Really. Andy Povey: No, I think that the line, the big catch up really sums the show up for me. I've been. I think I worked out on the way in this morning. It's the 15th time I've been to the show. It's one of my favourite in the year because it is a fantastic mix of the curatorial, the commercial, everything that goes into running a successful museum or heritage venue. Anna Preedy: I mean, it's funny when people ask me to summarise. I mean, for a start, it's quite difficult. You know, really, it should be museums, galleries, heritage, visitor, attractions, culture. You know, it is a very diverse sector and if you think about everything that goes into making a museum or a gallery or a historic house function, operate, engage, it's as diverse as the organisational types are themselves and we try and bring all of that together. So, you know, whether you are the person that's responsible for generating income in your organisation, and perhaps that might be retail or it might be catering, it could be any. Any stream of income generation, there's going to be content for you here just as much as there's going to be content for you here. Anna Preedy: If you are head of exhibitions or if you are perhaps wearing the marketing hat and actually your job is, you know, communications or audience development, we try and represent the sector in its broadest scope. So there is something for everyone, quite. Andy Povey: Literally, and that's apparent just from looking on the show floor. So with all of your experience in the museum sector, and I suppose you get to see. See quite an awful lot of new stuff, new products. So what are you anticipating happening in the next sort of 6 to 12 months in our sector? Anna Preedy: I mean, that's a big question because, you know, going back to what were just saying, and the kind of different verticals, if you like, that sit within the sector, but I think the obvious one probably has to be AI, and the influence of that. I'm not saying that's going to change everything overnight. It won't, but it's. You can see the ripples already and you can see that reflected out here on the exhibition floor with exhibitors, and you can also see it in our programme. So this sort of AI is only, you know, one aspect of, you know, the bigger, wider digital story. But I just think it's probably more about the sector evolving than it is about, you know, grand sweeping changes in any one direction. Anna Preedy: But the other thing to say, of course, is that as funding gets more the sort of the economic landscape, you know, is tough. Undeniably so. So generating revenue and finding new ways to do that and prioritising it within your organisation, but not at the expense of everything else that's done. And it should never be at the expense of everything else that's done. And it's perfectly possible to do both. Nobody's suggesting that it's easy, nothing's easy but, you know, it's possible. Anna Preedy: And I think the show here, and also what we do online in terms of, you know, news and features, all of that, and what other organisations are doing in this sector, of course, and the partners we work with, but I think just helping kind of bridge that gap really, and to provide solutions and to provide inspiration and actually, you know, there's no need to reinvent the wheel constantly. Actually, I think it was somebody that worked in the sector. I'm reluctant to names, but there was somebody I remember once saying, well, know, stealing with glee is kind of, you know, and I think actually, you know, if you see somebody else is doing something great and actually we see that in our wards, you know, that's the whole point. Let's shine a spotlight on good work. Well, that might inspire someone else. Anna Preedy: It's not about ripping something off and it's not absolute replication. But actually, you know, scalable changes in your organisation that may have been inspired by somebody else's is only a good thing as well. Andy Povey: It's all that evolutionary process, isn't it? So, great experience. Thank you on behalf of everybody that's come to the show today. Anna Preedy: Well, thank you very much. I love doing it, I really genuinely do and there is nothing like the buzz of a busy event. Jon Horsfield: Yeah, My name is Jon Horsfield, I'm the Chief Revenue Officer of Cincio Solutions. Andy Povey: And what does Cincio do? Jon Horsfield: We provide F and B technology, so kiosks, point of sale payments, kitchen systems, inventory, self checkout to the museums, heritage zoos, aquariums and hospitality industries. Andy Povey: Oh, fantastic. So I understand this is your first time here at the Museums and Heritage Show. Jon Horsfield: It is our first time. It's been an interesting learning curve. Andy Povey: Tell me more. Jon Horsfield: Well, our background is very much within the hospitality. We've been operating for about 20 to 23 years within the sort of high street hospitality side of things. Some of our London based listeners may have heard of Leon Restaurants or Coco Di Mama, we've been working with them for over 20 years. But we're looking at ways of bringing that high street technology into other industries and other Verticals and the museums and heritage is a vertical that we've identified as somewhere that could probably do with coming into the 21st century with some of the technology solutions available. Andy Povey: I hear what you're saying. So what do you think of the show? What are your first impressions? Give me your top three tips. Learning points. Jon Horsfield: Firstly, this industry takes a long time to get to know people. It seems to be long lead times. That's the first learning that we've had. Our traditional industry in hospitality, people will buy in this industry. It's going to take some time and we're happy about that. We understand that. So for us, this is about learning about know about how the industry works. Everybody's really friendly. Andy Povey: We try. Yeah. Jon Horsfield: That's one of the first things that we found out with this. This industry is everybody is really friendly and that's quite nice. Even some of our competitors, we're having nice conversations with people. Everybody is really lovely. The third point is the fact that I didn't know that there were so many niche markets and I found out where my mother buys her scarves and Christmas presents from. So it's been really interesting seeing the different types of things that people are looking for. We've sort of noticed that it's really about preservation. That's one of the main areas. There's a lot of things about preservation. Another one is about the display, how things are being displayed, and lots of innovative ways of doing that. But also the bit that we're really interested in is the commercialization. Jon Horsfield: There's a real push within the industry to start to commercialise things and bring in more revenue from the same people. Andy Povey: Yeah, yeah. I mean, that's all about securing the destiny so that you're not reliant on funding from external parties or government and you taking that control. So what do you do at Centrio that helps? Jon Horsfield: Well, first of all. First of all, I would say the efficiencies that we can bring with back office systems integrations. We're very well aware of what we do, we're also aware of what we don't do. So, for example, we're not a ticketing provider, we're a specialist retail and F and B supplier. So it's about building those relationships and actually integrating. We've got a lot of integrations available and we're very open to that. So that's the first thing. But one of the key things that we're trying to bring to this industry is the way that you can use technology to increase revenue. So the kiosks that we've got here, it's proven that you'll get a minimum average transaction value increase of 10 to 15%. Andy Povey: And what do you put that down to? Jon Horsfield: The ability to upsell. Okay, with kiosks, as long as, if you put, for example, with a burger, if you just have a nice little button, say would you like the bacon fries with that? It's an extra few pounds. Well, actually if you've got an extra few pounds on every single transaction, that makes an incredible difference to the bottom line. From the same number of customers. Some of our clients over in the USA have seen an ATV increase above to 60% with the use of kiosks. Andy Povey: And that's just through selling additional fries. Jon Horsfield: Exactly. People will. I went to a talk many years ago when people started to adopt kiosks and the traditional thing is the fact that people will order two Big Macs and a fries to a kiosk, but when you go face to face, they will not order two Big Macs and a fries. Andy Povey: So you're saying I'm a shy fatty who's basically. Jon Horsfield: Absolutely not. Absolutely not, Andy. Absolutely not. So that's really what it's about. It's about using the sort of the high street technology and applying that to a different industry and trying to bring everybody along with us. Dominic Jones: And you need to listen to the Skip the Queue. It's the best podcast series ever. It'll give you this industry. Paul Marden: Perfect. That was a lovely little sound bite. Dom, welcome. Dominic Jones: It's the truth. It's the truth. I love Skip the Queue. Paul Marden: Welcome back to Skip the Queue. Paul, welcome. For your first time, let's just start with a quick introduction. Dom, tell everybody about yourself. Dominic Jones: So I'm Dominic Jones, I'm the chief executive of the Mary Rose Trust and I'm probably one of Skip the Queue's biggest fans. Paul Marden: I love it. And biggest stars. Dominic Jones: Well, I don't know. At one point I was number one. Paul Marden: And Paul, what about yourself? What's your world? Paul Woolf: Well, I'm Paul Woolf, I've just joined the Mary Rose as a trustee. Dom's been kind of hunting me down politely for a little bit of time. When he found out that I left the King's Theatre, he was very kind and said, right, you know, now you've got time on your hands, you know, would you come over and help? So yeah, so my role is to support Dom and to just help zhuzh things up a bit, which is kind of what I do and just bring some new insights into the business and to develop It a bit. And look at the brand, which is where my skills. Dominic Jones: Paul is underselling himself. He is incredible. And the Mary Rose Trust is amazing. You haven't visited. You should visit. We're in Portsmouth Historic Dock blog. But what's great about it is it's about attracting great people. I'm a trustee, so I'm a trustee for good whites. I'm a trustee for pomp in the community. I know you're a trustee for kids in museums. I love your posts and the fact that you come visit us, but it's about getting the right team and the right people and Paul has single handedly made such a difference to performance art in the country, but also in Portsmouth and before that had a massive career in the entertainment. So we're getting a talent. It's like getting a Premiership player. And we got Paul Woolf so I am delighted. Dominic Jones: And we brought him here to the Museum Heritage show to say this is our industry because we want him to get sucked into it because he is going to be incredible. You honestly, you'll have a whole episode on him one day. Paul Marden: And this is the place to come, isn't it? Such a buzz about the place. Paul Woolf: I've gone red. I've gone red. Embarrassed. Paul Marden: So have you seen some talks already? What's been impressive for you so far, Paul? Paul Woolf: Well, we did actually with the first talk we were listening to was all about touring and reducing your environmental impact on touring, which is quite interesting. And what I said there was that, you know, as time gone by and we had this a little bit at theatre actually. But if you want to go for grant funding today, the first question on the grant funding form, almost the first question after the company name and how much money you want is environmental impact. Paul Marden: Yeah, yeah. Paul Woolf: And so if you're going tour and we're looking now, you know, one of the things that Dom and I have been talking about is, you know, Mary Rose is brilliant. It's fantastic. You know, it's great. It's in the dockyard in Portsmouth and you know, so. And, and the Andes, New York, you know, everywhere. Dominic Jones: Take her on tour. Paul Woolf: Why isn't it on tour? Yeah. Now I know there are issues around on tour. You know, we've got the collections team going. Yeah, don't touch. But nonetheless it was interesting listening to that because obviously you've got to. Now you can't do that. You can't just put in a lorry, send it off and. And so I thought that was quite interesting. Dominic Jones: Two, it's all the industry coming together. It's not about status. You can come here as a student or as a CEO and you're all welcome. In fact, I introduced Kelly from Rubber Cheese, your company, into Andy Povey and now you guys have a business together. And I introduced them here in this spot outside the men's toilets at Museum and Heritage. Paul Woolf: Which is where we're standing, by the way. Everybody, we're outside the toilet. Dominic Jones: It's the networking, it's the talks. And we're about to see Bernard from ALVA in a minute, who'll be brilliant. Paul Marden: Yes. Dominic Jones: But all of these talks inspire you and then the conversations and just seeing you Andy today, I'm so delighted. And Skip the Queue. He's going from strength to strength. I love the new format. I love how you're taking it on tour. You need to bring it to the May Rose next. Right. Paul Marden: I think we might be coming sometimes soon for a conference near you. Dominic Jones: What? The Association of Independent Museums? Paul Marden: You might be doing an AIM conference with you. Dominic Jones: Excellent. Paul Marden: Look, guys, it's been lovely to talk to you. Enjoy the rest of your day here at M and H. Paul Marden: Stephen, welcome back to Skip the Queue. Stephen Spencer: Thank you very much. Paul Marden: For listeners, remind them what you do. Stephen Spencer: So I'm Stephen Spencer. My company, Stephen Spencer Associates, we call ourselves the Ambience Architects because we try to help every organisation gain deeper insight into the visitor experience as it's actually experienced by the visitor. I know it sounds a crazy idea, really, to achieve better impact and engagement from visitors and then ultimately better sustainability in all senses for the organisation. Paul Marden: For listeners, the Ambience Lounge here at M and H is absolutely rammed at the moment. Stephen Spencer: I'm trying to get in myself. Paul Marden: I know, it's amazing. So what are you hoping for this networking lounge? Stephen Spencer: Well, what we're aiming to do is create a space for quality conversations, for people to meet friends and contacts old and new, to discover new technologies, new ideas or just really to come and have a sounding board. So we're offering free one to one advice clinic. Paul Marden: Oh, really? Stephen Spencer: Across a whole range of aspects of the visitor journey, from core mission to revenue generation and storytelling. Because I think, you know, one of the things we see most powerfully being exploited by the successful organisations is that kind of narrative thread that runs through the whole thing. What am I about? Why is that important? Why should you support me? How do I deliver that and more of it in every interaction? Paul Marden: So you're Having those sorts of conversations here with people on a one to one basis. Stephen Spencer: Then we also are hosting the structured networking event. So all of the sector support organisations that are here, they have scheduled networking events when really people can just come and meet their peers and swap experiences and again find new people to lean on and be part of an enriched network. Paul Marden: Absolutely. So we are only half a day in, not even quite half a day into a two day programme. So it's very early to say, but exciting conversations, things are going in the direction that you hoped for. Stephen Spencer: Yes, I think, I mean, we know that the sector is really challenged at the moment, really, the fact that we're in now such a crazy world of total constant disruption and uncertainty. But equally we offer something that is reassuring, that is enriching, it's life enhancing. We just need to find better ways to, to do that and reach audiences and reach new audiences and just keep them coming back. And the conversations that I've heard so far have been very much around that. So it's very exciting. Paul Marden: Excellent. One of themes of this episode that we'll be talking to lots of people about is a little bit of crystal ball gazing. You're right, the world is a hugely, massively disrupted place at the moment. But what do you see the next six or 12 months looking like and then what does it look like for the sector in maybe a five year time horizon? Stephen Spencer: Okay, well, you don't ask easy questions. So I think there will be a bit of a kind of shaking down in what we understand to be the right uses of digital technology, AI. I think we see all the mistakes that were made with social media and what it's literally done to the world. And whilst there are always examples of, let's say, museums using social media very cleverly and intelligently, we know that's against the backdrop of a lot of negativity and harm. So why would we want to repeat that, for example, with generative AI? Paul Marden: Indeed. Stephen Spencer: So I heard a talk about two years ago at the VAT conference about using AI to help the visitor to do the stuff that is difficult for them to do. In other words, to help them build an itinerary that is right for them. And I think until everyone is doing that, then they should be very wary of stepping off the carpet to try and do other things with it. Meanwhile, whilst it's an immersive experience, it is not just sitting in, you know, with all respect to those that do this, A, you know, surround sound visual box, it is actually what it's always been, which is meeting real people in authentic spaces and places, you know, using all the senses to tell stories. So I think we will need to see. Stephen Spencer: I've just been given a great coffee because that's the other thing we're offering in the coffee. It's good coffee. Not saying you can't get anywhere else in the show, just saying it's good here. Yeah. I think just some realism and common sense creeping into what we really should be using these technologies for and not leaving our visitors behind. I mean, for example, you know, a huge amount of the natural audience for the cultural sector. You know, people might not want to hear it, but we all know it's true. It's older people. And they aren't necessarily wanting to have to become digital natives to consume culture. So we shouldn't just say, you know, basically, unless you'll download our app, unless you'll do everything online, you're just going to be left behind. That's crazy. It doesn't make good business sense and it's not right. Stephen Spencer: So I just think some common sense and some. Maybe some regulation that will happen around uses of AI that might help and also, you know, around digital harms and just getting back to some basics. I was talking to a very old colleague earlier today who had just come back from a family holiday to Disney World, and he said, you know, you can't beat it, you cannot beat it. For that is immersive. Paul Marden: Yeah, absolutely. But it's not sealed in a box. Stephen Spencer: No, no. And it really. It's a bit like Selfridges. I always took out. My favourite store is Selfridges. It still does what Harry Gordon Selfridge set out to do. He said, "Excite the mind and the hand will reach for the pocket." I always say. He didn't say excite the eye, he said, excite the mind. Paul Marden: Yeah. Stephen Spencer: The way you do that is through all the senses. Paul Marden: Amazing. Stephen Spencer: And so, you know, digital. I'm sure he'd be embracing that. He would be saying, what about the rest of it? Paul Marden: How do you add the human touch to that? Yeah. I was at Big Pit last week. Stephen Spencer: As they reopened, to see this. Yeah. Paul Marden: And it was such an amazing experience walking through that gift shop. They have so subtly brought the museum into the gift shop and blended the two really well. Stephen Spencer: Yes. And I think that raises the bar. And again, if you want to make more money as a museum, you need to be embracing that kind of approach, because if you just carry on doing what you've always done, your revenue will go down. Paul Marden: Yes. Stephen Spencer: And we all know your revenue needs to go up because other. Other sources of income will be going down. Paul Marden: Sarah, welcome back to Skip the Queue last time you were here, there was a much better looking presenter than, you were in the Kelly era. Sarah Bagg: Yes, we were. Paul Marden: It's almost as if there was a demarcation line before Kelly and after Kelly. Why don't you just introduce yourself for me? Tell the listeners what it is that you do. Sarah Bagg: So I'm Sarah Bagg. I'm the founder of Rework Consulting. The last time I spoke, it wasn't that long after our launch. I think like two and a half years ago. We've just had our third birthday. Paul Marden: Wow. Sarah Bagg: Which is completely incredible. When we first launched rework, were specifically for the visitor attractions industry and focused on ticketing. Paul Marden: Yep. Sarah Bagg: So obviously we are a tech ticketing consultancy business. In the last three and a half years we've grown and now have five verticals. So attractions are one of them. Paul Marden: And who else do you work with then? Sarah Bagg: So the art, the leisure industry. So whether it be activity centres, cinemas, bowling centres and then live entertainment. So it could be anything from sports, festivals etc and the arts, like theatres or. Paul Marden: So closely aligned to your attractions. Then things that people go and do but different kinds of things loosely. Sarah Bagg: Say they're like live entertainment. Paul Marden: I like that. That's a nice description. So this must be Mecca for you to have all of these people brought together telling amazing stories. Sarah Bagg: I think how I would sum up museum and heritage today is that I think we're kind of going through a period of like being transformed, almost like back. People are reconstructing, connecting with real experiences and with people. Paul Marden: Yeah. Sarah Bagg: And I would like to think that tech is invisible and they're just to support the experience. I think there's a lot of things that are going on at the moment around, you know, bit nostalgia and people dragging themselves back to the 90s. And there's a lot of conversations about people and customer service and experience. And although technology plays a huge part in that, I would still like to think that people come first and foremost, always slightly weird from a technology consultant. Paul Marden: Well, nobody goes to a visitor attraction to be there on their own and interact with technology. That's not the point of being there. Yeah. Interesting talks that you've been today. Sarah Bagg: I think one of my favourite was actually one of the first of the day, which was about. Of how do you enhance the visitor experience through either like music and your emotions and really tapping into how you feel through, like all your different senses. Which was one of Stephen's talks which I really enjoyed. Paul Marden: That's really interesting. Sarah Bagg: I think if people like look at the visitor industry and across the board, that's why I'm so keen to stay, like across four different sectors, we can learn so much pulling ideas from like hospitality and restaurants and bars.Paul Marden: Completely. Sarah Bagg: Even if you think about like your best, there's a new bar there, so you can not very far from my home in Brighton and the service is an amazing. And the design of the space really caters for whether you're in there with 10 people or whether you're sat at the bar on your own. It doesn't exclude people, depending on what age you are or why you gone into the bar. And I think we can learn a lot in the visitor attractions industry because there's been a lot of talk about families today. I don't have children and I think that there, you need. Sarah Bagg: We need to think more about actually that lots of other people go to visitor attractions Paul Marden: Completely. Sarah Bagg: And they don't necessarily take children and they might want to go on their own. Yes, but what are we doing to cater for all of those people? There's nothing. Paul Marden: How do you make them feel welcome? How do you make them feel like they're a first class guest? The same as everybody else. Yeah. So where do you see the sector going over the next few years based on what you've seen today? Sarah Bagg: I think there'll be a lot more diversification between sectors. There's definitely a trend where people have got their assets. You know, like if you're looking at things like safari parks and zoos, places that have already got accommodation, but maybe like stately houses where there used to be workers that were living in those cottages or whatever, that they're sweating their assets. I think it would be interesting to see where tech takes us with that because there has been a tradition in the past that if you've got like, if your number one priority to sell is being like your hotel, then you would have like a PMS solution. But if it's the other way around, your number one priority is the attraction or the venue and you happen to have some accommodation, then how is that connecting to your online journey? Sarah Bagg: Because the last thing you want is like somebody having to do two separate transactions. Paul Marden: Oh, completely drives me crazy. Sarah Bagg: One thing I would also love to see is attractions thinking beyond their 10 till 6 opening hours completely. Because some days, like restaurants, I've seen it, you know, maybe they now close on Mondays and Tuesdays so they can give their staff a day off and they have different opening hours. Why are attractions still fixated in like keeping these standard opening hours? Because actually you might attract a completely different audience. There used to be a bit of a trend for like doing museum late. So I was speaking to a museum not very long ago about, you know, do they do like morning tours, like behind the scenes, kind of before it even opens. And I think the museum particularly said to me, like, "Oh, we're fine as we are.". Paul Marden: I've never met a museum that feels fine where it is at the moment. Sarah Bagg: But I guess the one thing I would love to see if I could sprinkle my fairy dus. Paul Marden: Come the revolution and you're in charge. Sarah Bagg: And it's not like, it's not even like rocket science, it's more investment into training and staff because the people that work in our industry are like the gold, you know, it's not tech, it's not pretty set works, it's not like fancy display cases. Yes, the artefacts and stuff are amazing. Paul Marden: But the stories, the people stuff. Yeah. Sarah Bagg: Give them empowerment and training and make the customer feel special. Paul Marden: Yes. Sarah Bagg: When you leave, like you've had that experience, you're only ever going to get that from through the people that you interact with completely. Paul Marden: Jeremy, hello. Welcome to Skip the Queue. We are, we are being slightly distracted by a dinosaur walking behind us. Such is life at M and H show. Jeremy Mitchell: Yeah. Paul Marden: So. Jeremy Mitchell: Well, anything to do with museums and dinosaurs, always great crowd pleasers. Paul Marden: Exactly, exactly. So is this your first time at M and H or have you been before? Jeremy Mitchell: Been before, but probably not for 10 years or more. It was, yes. I remember last time I came the theatres were enclosed so they were partitioned all the way around. Paul Marden: Right. Jeremy Mitchell: But because it's so popular now that would not just not would not work. It's a long time ago. It shows how long I've been volunteering. Paul Marden: In museums, doesn't it? So for our listeners, Jeremy, just introduce yourself and tell everyone about the role that you've got at the Petersfield Museum. Jeremy Mitchell: Okay, so I'm Jeremy Mitchell. I'm a trustee at Petersfield Museum now Petersfield Museum and Art Gallery. I'm actually now chair of trustees. Paul Marden: Paint a little picture for us of Petersfield Museum then. What could someone expect if they came to you? Apart from, as I understand, a very good cup of coffee. Jeremy Mitchell: A very good cup of coffee. Best in Petersfield. And that's not bad when there are 32 competitors. You'll get a little bit of everything you'll get a bit of. You'll get the story of Petersfield, but you'll get so much more. We've got collections of costume going back to the mid 18th century. We've got work of a local artist, Flora Torte, one of those forgotten female artists from between the wars. She's a story that we will be exploring. We've got, in partnership with the Edward Thomas Fellowship, a big archive of books and other artefacts by and about Edward Thomas, who was a poet, writer, literary critic. He's one of the poets killed in the First World War. But he's not well known as a war poet because he was writing about the impact of war on life at home. Jeremy Mitchell: So he's now more well known as a nature poet. Paul Marden: So you're telling the story not just of the place, you're telling the story of the people that have produced great art or had an impact on Petersfield. Jeremy Mitchell: Yes. And their networks and how they might relate to Petersfield in turn. And we've got the costume collection I mentioned going back to the mid 18th century, which came from Bedale School. They've all got stories to them. Paul Marden: Interesting. Jeremy Mitchell: This came from Bedale School, which is a private school on the edge of Petersfield. It was actually collected by their drama teacher between the 1950s and the 1970s. Paul Marden: Wow. Jeremy Mitchell: Because she believed in authenticity. So if she was putting on a 19th century production, she would want genuine 19th century clothes. Paul Marden: Let me tell you, my drama productions in a 1980s comprehensive did not include authentic 19th century costumes. Jeremy Mitchell: If were doing something like that at school, their parents would have been, all right, go down to the jumble sale, buy some material, make something that looks something like it. Paul Marden: Yeah. Jeremy Mitchell: But no, she was, well, if you haven't got anything in your attic that's suitable, please send me some money because there's a sale at Sotheby's in three months. Time off costume from the period. Paul Marden: Excellent. Jeremy Mitchell: And we've got some lovely pieces in there. When we put on the Peggy Guggenheim exhibition, which is what were talking about earlier today here, were able to bring in costume from the 1930s, Chanel dress, other high quality, not. Not necessarily worn by Peggy Guggenheim, but her. Paul Marden: Authentic of the period. Jeremy Mitchell: Authentic of the period. But her son was at Bedale, so she could have been asked to donate. Paul Marden: So. Okay. Jeremy Mitchell: Highly unlikely, but it was similar to items that she had been photographed in or would have been. Would have been wearing. Paul Marden: So tell me about the. The presentation. How was that? Jeremy Mitchell: It went so quickly. Paul Marden: Oh, yes. You get in the zone don't you? Jeremy Mitchell: You get in the zone. But it flowed and Louise was great. Louise had done the bulk of the. The work. She prepared the presentation that visually told the story of the exhibition and its outcomes and impacts. And I filled in the boring book, I call it the BBC, the boring but crucial. How we funded it, how we organised the project, management around it, the planning and getting buy in from the rest of the trustees at the beginning, because it was potentially a big financial commitment if we hadn't been able to fund it. Paul Marden: Isn't it interesting? So coming to an event like this is always. There's always so much to learn, it's always an enriching experience to come. But it's a great opportunity, isn't it, for a small museum and art gallery such as Petersfield? It feels a little bit like you're punching above your weight, doesn't it, to be invited onto this stage to talk about it. But really you're telling this amazing story and it's of interest to everybody that's here. Jeremy Mitchell: We want to share it. If we've been able to do it, then why can't they? Why can't you? Why can't we all do it? And yes, you need the story, but if you dig deep enough, those stories are there. Paul Marden: Absolutely, Absolutely. One of the things that is a real common conversation here, M and H, is looking forward, crystal ball gazing, talking. There's challenges in the sector, isn't there? There's lots of challenges around funding and I guess as a small museum, you must feel those choppy waters quite acutely. Jeremy Mitchell: Definitely. I mean, we're an independent museum, so we're not affected by spending cuts because we don't get any funding from that area. But the biggest challenge is from the funding perspective. Yes, we have a big income gap every year that we need to bridge. And now that so much more of the sector is losing what was its original core funding, they're all fishing in the same pond as us and they've got. Invariably they've got a fundraising team probably bigger than our entire museum team, let alone the volunteer fundraiser that we've got. So, yes, it is a challenge and you are having to run faster just to stand still. The ability to put on an exhibition like Peggy Guggenheim shows that we are worth it. Paul Marden: Yes, absolutely. Jeremy Mitchell: And the Guggenheim was funded by Art Fund Western loan programme and an Arts Council project grant. And it was a large Arts Council project grant. Paul Marden: So although everyone's fishing in the same pond as you're managing to yeah. To stretch my analogy just a little bit too far, you are managing to. To get some grant funding and. Jeremy Mitchell: Yes. Paul Marden: And lift some tiddlers out the pond. Jeremy Mitchell: Yes. But it was quite clear that with Peggy it was a story that had to be told. Paul Marden: So we talked a little bit about challenging times. But one of the big opportunities at M and H is to be inspired to think about where the opportunities are going forwards. You've had a day here today. What are you thinking as inspiration as next big things for Petersfield Museum. Jeremy Mitchell: I'm finding that really difficult because we're small, we're a small site, Arkansas, I think has got to be a way forward. I miss the talk. But they're all being recorded. Paul Marden: Yes. Jeremy Mitchell: So I shall be picking that one up with interest. But AR is something. We've got police cells. Well, we've got a police cell. Paul Marden: Okay. Jeremy Mitchell: Now, wouldn't it be great to tell an augmented reality story of Victorian justice to kids? Paul Marden: Yes. Jeremy Mitchell: While they're sat in a victory in a Victorian police cell on a hard wooden bench. That is the original bench that this prisoners would have slept on. Paul Marden: I've done enough school visits to know there's enough kids that I could put in a jail just to keep them happy or to at least keep them quiet whilst the rest of us enjoy our visit. Yes. I feel like I need to come to Petersfield and talk more about Peggy because I think there might be an entire episode of Skip the Queue to talk just about putting on a big exhibition like that. Jeremy Mitchell: Yeah, no, definitely. If you drop me an email you can skip the queue and I'll take you around. Paul Marden: Oh lovely, Rachel, welcome to Skip the Queue. You join me here at M and H show. And we've taken over someone's stand, haven't we? I know, it feels a bit weird, doesn't it? Rachel Kuhn: I feel like we're squatting but I. Paul Marden: Feel a little bit like the Two Ronnies, cuz we're sat behind the desk. It's very strange. Which one are you? Anyway, just for listeners. Introduce yourself for me. Tell listeners what it is that you do at BOP Consulting. Rachel Kuhn: Yeah, so I'm Rachel Kuhn, I'm an associate director at BOP and we specialise in culture and the creative economy and kind of working across everything that is to do with culture and creative economy globally. But I lead most of our strategy and planning projects, particularly in the UK and Ireland, generally working with arts, heritage, cultural organisations, from the very earliest big picture strategy through to real nitty gritty sort of operational plans and outside of bop. I'm a trustee for Kids in Museums, where we love to hang, and also a new trustee with the Postal Museum. Paul Marden: Given what you do at bop, this must be like the highlight of the year for you to just soak up what everybody is doing. Rachel Kuhn: I love it. I mean, it's so lovely just going around, chatting to everybody, listening in on the talks and I think that spirit of generosity, you know, like, it just comes across, doesn't it? And it just reminds me why I love this sector, why I'm here. You know, everyone wants to, you know, contribute and it's that whole sort of spirit of what do they say? We know when the tide rises, so do all the boats or all the ships. And I feel like that's the spirit here and it's lovely. Paul Marden: It is such a happy place and it's such a busy, vibrant space, isn't it? What have been the standout things for you that you've seen today? Rachel Kuhn: I think probably on that spirit of generosity. Rosie Baker at the founding museum talking about the incredible work they've done with their events, hires, programmes. Obviously got to give a shout out to the Association of Cultural Enterprise. I've been doing a lot of hanging out there at their stage day. So Gurdon gave us the rundown of the benchmarking this morning. Some really good takeaways from that and Rachel Mackay, I mean, like, obviously. Paul Marden: Want to go into. Rachel Kuhn: You always want to see her. Really good fun, but lovely to hear. She's talking about her strategy, the Visitor Experience strategy. And you know what, I spend so much time going into places looking at these sub strategies, like visual experience strategies that just haven't been written in alignment with the overall strategy. So it's lovely to see that linking through, you know, and obviously I'm from a Visitor Experience background, so hugely passionate about the way that Visitor Experience teams can make visitors feel the organization's values. And that alignment was really impressive. So, yeah, really lovely and loads of great takeaways from all those talks. Paul Marden: I will just say for listeners, all of these talks have been recorded, so everyone's going to be able to download the materials. It take a couple of weeks before they were actually published. But one of the questions that I've asked everybody in these vox pops has been, let's do some crystal ball gazing. It's. It stinks at the moment, doesn't it? The, the, the economy is fluctuating, there is so much going on. What do you see 6 to 12 month view look like? And then let's really push the boat out. Can we crystal ball gaze maybe in five years? Rachel Kuhn: Yeah.  I mean, look, I think the whole problem at the moment and what's causing that sort of nervousness is there's just a complete lack of surety about loads of things. You know, in some ways, you know, many organisations have welcomed the extension for the MPO round, the current round, but for many, you know, that's just pushed back the opportunity to get in on that round that little bit further away. It's caused that sort of nervousness with organisations are having to ride on with the same funding that they asked for some years ago that just doesn't, you know, match, you know, and it's actually a real time cut for them. Paul Marden: Absolutely. Rachel Kuhn: So I think, very hard to say, I don't know that there's much I can say. I feel like as at sea as everyone else, I think about what the landscape looks like in the next six months, but I think that never has there been, you know, a better time than something like this like the M and H show. You know, this is about coming together and being generous and sharing that information and I think reaching out to each other and making sure that we're sort of cross pollinating there. There's so much good stuff going on and we've always been really good at that and I think sometimes when we're feeling a bit down, it feels like, oh, I just don't want to go to something like this and meet others and, you know, get into a bit of a misery cycle. Rachel Kuhn: But actually it's so uplifting to be at something like this. And I think, you know, what we've seen here is at the show today, I think, is organisations being really generous with their experience and their expertise. Suppliers and consultants and supporters of the sector being really generous with their time and their expertise and actually just shows just spending a bit of time with each other, asking things of each other. We've just got loads of stuff to share and we're all really up for it. And I think that generosity is so critical and I mean, obviously I'm going to plug, I've got to plug it. Rachel Kuhn: So, you know, if you are a supplier, if you are a commercial business working in this sector, it might be tough times for you, but it's certainly nowhere near as hard as it is for the arts and cultural heritage organisations in the sector. You know, reach out to them and see how you can support them and help them. I mean, you and I have both been on a bit of a drive recently to try and drum up some sponsorship and corporate support for kids in museums who, you know, an Arts council MPO who we're incredible, incredibly proud to represent and, you know, do reach out to us. If you've been thinking, oh, I just want to sponsor something and I'd love to sponsor us. Paul Marden: Exactly. I mean, there's loads of opportunities when you take kids in museums as an example, loads of opportunities for. And this is what Arts Council wants us to do. They want us to be more independent, to generate more of our own funding and we've got a great brand, we do some amazing work and there's lots of opportunities for those commercial organisations who align with our values to help to support us. Rachel Kuhn: So I think you asked me there about what's in the next year. So next year, six months, I don't know is the answer. I think it's just a difficult time. So my advice is simply get out there, connect, learn from each other, energise each other, bring each other up. Let's not get into that sort of doom cycle. That's very easy next five years. You know what, I've had some really interesting meetings and conversations over the last. Well, one particularly interesting one today, some other ones about some funds that might be opening up, which I think is really exciting. You know, we've seen this really big challenge with funding, you know, slowing funding going in much larger amounts to a smaller number of large organisations and that causes real problems. But I think there might be a small turnaround on that. Rachel Kuhn: I'm not crumbs in the earth. I think it's still tough times. But that was really exciting to hear about. I'm also seeing here at the show today. I've been speaking to a lot of suppliers whose their models seem to be shifting a lot. So a lot more opportunities here where it requires no investment from the attraction and a lot more sort of interesting and different types of profit share models, which I think is really interesting. So I think the other thing I'd say is if you're an attraction, don't discount partnering some of these organisations because actually, you know, go and talk to them. Rachel Kuhn: Don't just, don't just count them out because you think you haven't got anything to invest because many of them are visiting new models and the couple that I've spoken to who aren't, learn from your competitors and start doing some different models. And I think that's been really interesting to hear some very different models here for some of the products, which is really exciting. Paul Marden: It is really hard sitting on the other side of the fence, as a supplier, we need cash flow as well. We've got to pay bills and all of those sorts of things. But you're right, there are interesting ways in which we all want to have a conversation. As you say, don't sit back afraid to engage in the conversation because you've got nothing to invest, you've got an important brand, you've got an audience. Those are valuable assets that a supplier like us would want to partner with you to help you to bring a project to life. And that might be on a rev share model, it might be on a service model. There's lots of different ways you can slice it and dice it. Rachel Kuhn: And going back, on a closing note, I suppose, going back to that generosity thing, don't think because you haven't got any money to commission, you know, a supplier to the sector or a commercial company, that you can't reach out to them. Like, you know, we are in this because we really want to support these organisations. This is our passion. You know, many of us are from the sector. You know, I will always connect somebody or introduce somebody or find a way to get a little bit of pro bono happening, or, you know, many of my colleagues are on advisory committees, we're board members. And I think that's the same for so many of the companies that are, like, working with the sector. You know, reach out and ask for freebie, you know, don't ask, don't get. Paul Marden: Yeah, exactly. Rachel, it is delightful to talk to you as always. Thank you for joining us on Skip the Queue and I am sure, I'm sure we'll make this into a full episode one day soon. I do say that to everybody. Rachel Kuhn: Thanks so much. Lovely to speak to you. Paul Marden: Andy. Andy Povey: Paul.Paul Marden: We've just walked out of the M and H show for another year. What are your thoughts? Andy Povey: First, I'm exhausted, absolutely exhausted. I'm not sure that I can talk anymore because I've spent 48 hours having some of the most interesting conversations I've had all year. Paul Marden: No offence, Tonkin. Andy Povey: You were part of some of those conversations, obviously, Paul. Paul Marden: I was bowled over again by just the sheer number of people that were there and all those lovely conversations and everybody was just buzzing for the whole two days. Andy Povey: The energy was phenomenal. I worked out that something like the 15th show, M & H show that I've been to, and I don't know whether it's just recency because it's sitting in the far front of my mind at the moment, but it seems like this was the busiest one there's ever been. Paul Marden: Yeah, I can believe it. The one thing that didn't change, they're still working on Olympia. Andy Povey: I think that just goes on forever. It's like the fourth Bridge. Paul Marden: Talks that stood out to you. Andy Povey: I really enjoyed interpretation One led by the guy from the sign language education company whose name I can't remember right now. Paul Marden: Yeah, Nate. That was an amazing talk, listeners. We will be getting him on for a full interview. I'm going to solve the problem of how do I make a inherently audio podcast into something that's accessible for deaf people? By translating the podcast medium into some sort of BSL approach. So that was the conversation that we had yesterday after the talk. Andy Povey: I know. I really look forward to that. Then, of course, there was the George and Elise from Complete Works. Paul Marden: I know. They were amazing, weren't they? You couldn't tell at all that they were actors. Do you know, it was really strange when George. So there was a point in that talk that George gave where we all had a collective breathing exercise and it was just. It was. It was so brilliantly done and were all just captivated. There must have been. I rechon there was 100 people at theatre at that point. Absolutely. Because it was standing room only at the back. And were all just captivated by George. Just doing his click. Very, very clever. Andy Povey: But massively useful. I've seen the same thing from George before and I still use it to this day before going on to make a presentation myself. Paul Marden: Yeah, yeah. Andy Povey: Just grounding yourself, centering yourself. Well, it's fantastic. Paul Marden: Yeah. But the whole thing that they were talking about of how do we create opportunities to have meaningful conversations with guests when they arrive or throughout their entire experience at an attraction so that we don't just talk about the weather like we're typical English people. Andy Povey: That's great, isn't it? Go and tell a Brit not to talk. Talk about the weather. Paul Marden: But training your staff makes absolute sense. Training your staff to have the skills and the confidence to not talk about the weather. I thought that was really interesting. Andy Povey: It's an eye opener, isn't it? Something really simple, but could be groundbreaking. Paul Marden: Yeah. Andy Povey: Then what was your view on all of the exhibitors? What did you take away from all the stands and everybody? Paul Marden: Well, I loved having my conversation yesterday with Alan Turing. There was an AI model of Alan Turing that you could interact with and ask questions. And it was really interesting. There was a slight latency, so it didn't feel quite yet like a natural conversation because I would say something. And then there was a pause as Alan was thinking about it. But the things that he answered were absolutely spot on, the questions that I asked. So I thought that was quite interesting. Other exhibitors. Oh, there was a lovely point yesterday where I was admiring, there was a stand doing custom designed socks and I was admiring a design of a Jane Austen sock and there was just somebody stood next to me and I just said, "Oh, Jane Austen socks." Paul Marden: Very on Trend for the 250th anniversary of Jane Austen, that all of the museums in Hampshire will be buying those up. And should funnily you should say that I'm the chief executive of Chawton Park House, which is one of the museums in the last place that Jane Austen lived. So very interesting, very small world moment at that point. Andy Povey: I do, it's almost an oxymoron to talk about Jane Austen socks. I don't imagine her having worn anything with nylon or Lycra in it. Paul Marden: Very true. I hadn't tweaked that. Andy Povey: There was a lot of AI there wasn't there AI this, AI that. Paul Marden: And there were some really good examples of where that is being used in real life. Yeah, yeah. So there were some examples where there's AI being used to help with visitor counts around your attraction, to help you to optimise where you need to put people. I thought that Neil at Symantec just talking about what he called answer engine optimisation. That was interesting. There were some brilliant questions. There was one question from an audience member asking, are there any tools available for you to figure out whether how well your organisation is doing at being the source of truth for AI tools? Andy Povey: Yeah, yeah. So almost like your Google search engine ranking. Paul Marden: But exactly for ChatGPT. Andy Povey: And have you found one yet? Paul Marden: No, not yet. There's also quite a lot of people talking about ideas that have yet to find a home. Andy Povey: Yes. What a very beautiful way of putting it. Paul Marden: The people that have. That are presenting a topic that has yet to get a real life case study associated with it. So the rubber hasn't yet hit the road. I don't think on that. Andy Povey: No. I think that's true for an awful lot of AI, isn't it? Not just in our sector. Paul Marden: No. Andy Povey: It's very interesting to see where that's all going to go. And what are we going to think when we look back on this in two or three years time? Was it just another chocolate teapot or a problem looking for a solution? Or was it the revolution that we all anticipate. Paul Marden: And I think it will make fundamentals change. I think it's changing rapidly. But we need more real case studies of how you can do something interesting that is beyond just using ChatGPT to write your marketing copy for you. Andy Povey: Yeah, I mean it's all about putting the guest at the front of it, isn't it? Let's not obsess about the technology, let's look at what the technology is going to enable us to do. And back to the first part of this conversation, looking at accessibility, then are there tools within AI that are going to help with that? Paul Marden: Yeah, absolutely. So there was definitely. There was an interesting talk by Vox. The people that provide, they provide all of the radio boxes for everybody to wear at M and H that provides you with the voiceover of all of the speakers. But they use this technology across all manner of different attractions and they were talking about using AI to do real time translation of tours. So you could. Andy Povey: Very interesting. Paul Marden: Yeah. So you could have an English speaker wandering around doing your tour and it could real time translate up to. I think it was up to four languages. Andy Povey: BSL not being one of those languages. Paul Marden: Well, no, they were talking about real time in app being able to see subtitles. Now, I don't know whether they went on to say you could do BSL. And we know from the other presentation that not everybody that is deaf is able to read subtitles as fast as they can consume sign language. So it's important to have BSL. But there were some parts of that Vox product that did it address deaf people. It wasn't just multilingual content. Andy Povey: So AI people, if you're listening, you can take the idea of translating into BSL in real time and call it your own. Paul Marden: Yeah, we very much enjoyed hosting our theatre, didn't we? That was a lot. And Anna, if you are listening, and I hope you are, because lots of people have said very nice things in this episode about M and H. Andy and I would love to come back next year. Andy Povey: Absolutely. Paul Marden: And host a theatre for you. Any other thoughts? Andy Povey: Just really looking forward to the rest of the week off. Yeah, it's a sign of a good show when you walk away with all that positive feeling and that positive exhaustion and you probably need a week to reflect on all of the conversations that we've had. Paul Marden: Yeah, absolutely. Next up we is AIM Conference at Mary Rose in June. I can't wait very much. Looking forward to that. Thank you ever so much for listening. We will join you again in a few weeks. See you soon. Bye Bye. Andy Povey: Draw.Paul Marden: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others to find us. Skip The Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them to increase their visitor numbers. You can find show notes and transcripts from this episode and more over on our website, skipthequeue fm.  The 2024 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsDownload the 2024 Rubber Cheese Visitor Attraction Website Survey Report

Polling day is just around the corner. With a record number of new candidates, and several multi-cornered fights, GE2025 is shaping up to be a hotly contested election. In this episode of Lens on Singapore, host Claressa Monteiro sits down with independent political analyst Dr Felix Tan and former Nominated Members of Parliament Anthea Ong and Nicholas Fang. They talk about Singapore’s evolving political pluralism, the impact of young voters, the influence of social media, and the challenges faced by new political candidates. Highlights of the conversation: 01:23 Theme for this election? 04:28 Hotly contested constituencies 06:25 Leadership renewal and new candidates 10:36 Impact of Gen Z voters 16:27 What about the tariffs --- Now, we want to hear from you! Send us your questions, thoughts, story ideas, and feedback to btpodcasts@sph.com.sg. We’ll look into it for future episodes. --- Hosted by Claressa Monteiro, edited and produced by Claressa Monteiro, Emily Liu and Chai Pei Chieh. With Dr Felix Tan, independent political analyst; Anthea Ong, social entrepreneur, former nominated member of parliament; and Nicholas Fang, senior advisor at The Asia Group, managing director at Black Dot, former nominated member of parliament. A podcast by BT Podcasts, The Business Times, SPH Media --- Follow Lens On and rate us on: Channel: bt.sg/btlenson Amazon: bt.sg/lensam Apple Podcasts: bt.sg/lensap Spotify: bt.sg/lenssp YouTube Music: bt.sg/lensyt Website: bt.sg/lenson Do note: This podcast is meant to provide general information only. SPH Media accepts no liability for loss arising from any reliance on the podcast or use of third party’s products and services. Please consult professional advisors for independent advice. Discover more BT podcast series: BT Money Hacks at: bt.sg/btmoneyhacks BT Correspondents at: bt.sg/btcobt BT Market Focus at: bt.sg/btmktfocus BT Podcasts at: bt.sg/podcasts BT Branded Podcasts at: bt.sg/brpodSee omnystudio.com/listener for privacy information.

Welcome back to the Kaka Balli Punjabi Podcast, where we dive into hard-hitting, raw, and unfiltered discussions on the topics that truly matter. In this episode, I sit down with Parvinder Singh to explore some of the most VIRAL and HOTLY debated subjects that are shaping the Punjabi, American, and global landscape today.

*SPOILER WARNING* ahead of the HOTLY anticipated Rockstar Games release of "Grand Theft Auto VI", AOAOAOA got the TOP SECRET scoop on just how these genius developers are updating this iconic franchise. From new NPC lingo to surprising literary influences, get ready to load that weapon and punch that old lady, because this conversation shifts into first gear and doesn't stop. This podcast is sponsored by HUEL! Go to huel.com and use the code "artistsx4" for 15 percent off plus a free gift! Our guest today is Conner McCabe! We particularly love him because he's also our EDITOR! Thank him a million times over for figuring out all the dumb stuff we cannot and helping us bring this show to you. And go check out his video game podcast, "Call Me By Your Game"! This episode was filmed in the beautiful Dynasty Typewriter Theater, and tech-produced by Samuel Curtis. For live shows and events you can find more about them at dynastytypewriter.com . To learn more about the BTS of this episode and to find a world of challenges, games, inside scoop, and the Artists being themselves, subscribe to our Patreon! You won't be disappointed with what you find. patreon.com/aoaoaoapod Artists on Artists on Artists on Artists is an improvised Hollywood roundtable podcast by Kylie Brakeman, Jeremy Culhane, Angela Giarratana, and Patrick McDonald. Music by Gabriel Ponton. Edited by Conner McCabe. Thumbnail art by Grant Moore. Hollywood's talking. Make sure you're listening. Subscribe to us on Apple Podcasts, Spotify, and Youtube! Please rate us five stars!

It's been 96 years since a Democrat has won the sheriff's office in Johnson County. But this year's contest is unusually competitive after controversial incumbent Calvin Hayden lost the GOP primary. What are the issues at play, and what are residents hearing from the two candidates?

A Daily Chronicle of AI Innovations on September 30th 2024:

Japan's ruling Liberal Democratic Party will choose its new leader on Friday, after Prime Minister Fumio Kishida's surprise announcement that he's stepping down. But what do we know about those vying to take over from him? And how will a new leader effect the economy?Meanwhile, in Spain, union groups have taken to the street in support of a law that would shorten the workday. Unions gathered around the country to put pressure on the national employer's confederation to back the law, which would reduce the working week to 37.5 hours. And, you might have thought Elon Musk would be a prime candidate to be invited to the British government's inaugural International Investment Summit attracting investment to the UK. But the BBC understands he has - very purposefully - not been invited.

The debut of the Speedway eatery Borage in June was one of the hottest local restaurant launches in recent memory, covered by most of the major media outlets in the Indianapolis market—including IBJ. Its co-creators—Josh Kline and Zoe Taylor—had won considerable acclaim as chefs for nationally lauded Milktooth in Fletcher Place. The concept for Borage was unique, combining a restaurant, a bakery and a market in one L-shaped building. And Taylor and Kline wanted to make a point of providing fair compensation for employees, guaranteeing at least $20 an hour. IBJ's Dave Lindquist outlined their plans—and the investment from a local real estate developer that made the project possible—in a story that ran on June 7. This edition of the IBJ Podcast follows up on how the business is shaking out after the June 12 grand opening. Zoe Taylor brings us up to date on what she and Kline have learned in the last six weeks about what's working and what has needed tweaking. As Taylor readily admits, running the financial side of a restaurant doesn't come easy to them, so perhaps their biggest challenge has been learning how to budget and make the business sustainable. Borage hasn't been profitable right out of the gate, and Taylor and Kline realize the timeline for profitability for a small independent restaurant typically stretches many months. For the time being, they're opting not to take salaries.  The IBJ Podcast is brought to you by Taft.    

These five tips can help you improve your email communication skills and ensure that you come across as sincere rather than cold. Learn more about your ad choices. Visit podcastchoices.com/adchoices

https://coloradosun.com/2024/06/18/adam-frisch-jeff-hurd-republican-primary-colorado-congressional-race/ Today - With less than a week before primary Election Day in Colorado, money is pouring into the Republican race in the 3rd Congressional District. And you may be surprised by who is responsible for the spending. Colorado Sun political reporters break down where the dollars are coming from — and what the money is aimed at accomplishing. See omnystudio.com/listener for privacy information.

Singapore stocks opened stronger following overnight gains on global markets. In early trade, the Straits Times Index (STI) rose 0.2 per cent to 3,303.77 points after 41.8 million securities changed hands in the broader market. In terms of companies to watch, we have Seatrium, after the company said yesterday that it had been informed that the Monetary Authority of Singapore and the Commercial Affairs Department are conducting a joint investigation into offences potentially committed by the company and/or its officers.  Elsewhere, from Hong Kong ending its decades-long practice of shutting its markets during typhoons to Foxconn finally meeting its billionaire's eight-year stock target, more international and corporate headlines remain in focus. On Market View, The Evening Runway's finance presenter Chua Tian Tian unpacked the key developments for the day. See omnystudio.com/listener for privacy information.

On Saturday May 18th, 2024, a group of local lawmakers will visit Taiping Island 太平島, a tiny strip of coral and sand in the Spratly Islands more than 1,500 km away from the southern tip of Taiwan. As anyone who reads the news knows, numerous islands, reefs, shoals, and even barely visible rocks scattered across the vast South China Sea are considered flashpoints for World War III, as China, Taiwan, Vietnam, the Philippines, Indonesia, Malaysia and even tiny Brunei each claim some degree of  sovereignty. So, which claimant really owns the Paracels? Who do the Spratly Islands really belong to? In this week's island hopping adventure, we simplify some complicated history; plus, John gets worked into a mild frenzy over guano fertilizer while Eryk gets a tad too territorial.  We've got maps, pics and more at formosafiles.com

Matt Parrino and Ryan Talbot are back with this week's staple show on a different day and time. The guys bring in some fan dream moves for this offseason from the Insider text line and then give their version. What is the "SHOUT!" Bills text insiders? Want to join? You can get analysis from Matt and Ryan right to your phone and send texts directly to them both! Text 716-528-6727 or Click here: https://joinsubtext.com/shoutbuffalobills Sign up for the NYUP Bills newsletter! Don't miss all the Bills coverage. Head over to www.Syracuse.com/newsletters to start getting your Bills stories and the podcast delivered right to your inbox. SHOUT!" Buffalo Bills football podcast is available on Apple, Spotify, Google, Stitcher, and wherever you listen to podcasts Follow @MattParrino (https://twitter.com/MattParrino) and @RyanTalbotBills (https://twitter.com/RyanTalbotBills) on Twitter Find our Bills coverage wherever you like to consume social media Instagram: https://www.instagram.com/buffalobillsnyup/ Facebook: https://www.facebook.com/buffalobillsnyup Twitter: https://twitter.com/billsupdates Learn more about your ad choices. Visit megaphone.fm/adchoices

This is a (Snapple Real) Fact: We're just living in a post-Star-by-Star world. Our buddy Barm begrudgingly embarks on another dark journey to Hapes with us for the Star Wars equivalent of a YA "romantasy." Whether that makes for a good book is HOTLY debated... Like, thinly veiled Reylo fanfic hot. 

  The NEWEST Crown Royal flavor is the HOTLY anticipated "Blackberry," a typically rich flavor that's hard to pair perfectly, so let's see if Crown gets this one right. On the nose, sweet and tangy fruit notes, candy like, but with enough bite to take the sweet edge off. On the palate, dark and sweet, with an explosion of berry flavor, balanced out by a touch of citrus. The underlying whisky is still there, but the fruit flavor is the main show. Balanced, drinkable, just about perfect when paired with lemonade over ice in the summer!

With the holiday season over, Papa, Hans, and Harry reconvene to catch up on what content they watched/played over the break and what media they're most looking forward to in 2024.

In the latest episode of 'It's All Kicking Off!' Ian and Chris preview the HUGE clash between Aston Villa v Arsenal, which will help gauge which of these sides will achieve their lofty ambitions this season.We discuss whether Manchester City have become complacent this season, or if they just need a new challenge to reinvigorate them after their historic treble-winning season. Ian explains why he was banned from Manchester United press conferences by Sir Alex Ferguson...on three separate occasions. We hear the details of his meeting with the legendary boss at their training ground, as he sought to alleviate the issues which had seen him banished in the first place.AND the lads question whether Nottingham Forest should think twice before making any decisions over Steve Cooper's future, as his side were beaten 5-0 at Fulham.It's All Kicking Off is sponsored by Paddy Power. Hosted on Acast. See acast.com/privacy for more information.

Happy Monday to all  Mind Dive listeners.  This episode has been by far our most popular since we started Mind Dive in Feb. 2022.  Thanks again to Dr. Jonathan Shedler for giving his expertise and time to the discussion.  This week we replay  it for those who may not have heard it. Hotly debated in mental health care, psychoanalytic therapy has been criticized for lacking evidence compared to other approaches. Now, many clinicians attest to the benefits of this evidence-based treatment and see a great need in their patients for relationship-centered therapeutic approaches from their doctor and an emphasis on knowing oneself in order to heal. Dr. Jonathan Shedler, psychologist and author of, “The Efficacy of Psychodynamic Psychotherapy,” staunchly advocates for clinicians to keep an open mind about what suits their patients best on this episode of Menninger Clinic's Mind Dive. This internationally acclaimed clinician is known for his work in establishing psychotherapy as an evidence-based treatment.  Alongside hosts Dr. Kerry Horrell and Dr. Bob Boland, Dr. Shedler explores the dilemmas and nuances of psychotherapy throughout its history and how clinicians can view it through a modern lens.Jonathan Shedler, PhD, is a consultant, master clinician, clinical professor of psychiatry at the University of California (UCSF) and faculty member at the San Francisco Center for Psychoanalysis. He also leads workshops for professional audiences, consults to U.S. and international government agencies, and provides clinical consultation to mental health professionals worldwide. “I think it's perfectly fine to say we don't fully know our own hearts and minds. The things that we don't know cause suffering and can cause symptoms and limitations. Because of this, there's a tremendous value in coming to know ourselves more fully,” said Dr. Shedler. “That's what can happen in the context of psychoanalytic therapy and what can allow our patients to ultimately feel more free and more whole.” Resources mentioned in this episode: "The Efficacy of Psychodynamic Psychotherapy" by Dr. Jonathan Shedler Mind Dive Episode 6: Building Trust in Therapeutic Relationships with Dr. Jon Allen “That was then, this is now: An introduction to contemporary psychodynamic therapy” by Dr. Jonathan ShedlerFollow The Menninger Clinic on Twitter, Facebook, Instagram and LinkedIn to stay up to date on new Mind Dive episodes. To submit a topic for discussion, email podcast@menninger.edu. If you are a new or regular listener, please leave us a review on your favorite listening platform! Visit www.menningerclinic.org to learn more about The Menninger Clinic's research and leadership role in mental health.

Fertility treatments like in vitro fertilization are a contentious issue in the Polish election campaign. The liberal opposition supports IVF. The right-wing PiS party rejects it, calling it "human breeding."

We look to the US following the hotly contested GOP debate last night and Kevin McCarthy's difficulties dealing with the hard right elements in his party. All with Larry Donelly University of Galway Law Lecturer. Political columnist with Journal.ie.

In this week's Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle, Chris and Anne: - Called Giant Foods' decision to implement receipt checks and to pull branded merchandise from its shelves a momentous moment in the history of retail. - Enjoyed riffing on the seemingly best frenemies that Shopify and Amazon have become in light of their new Buy With Prime partnership. - Hotly debated Under Armour's hiring of John Varvatos as its new Chief Design Officer (Anne loved it; Chris did not). - Both surprisingly supported JCP's $1 billion turnaround plan. - And closed with a salute and a watch out for Ulta over the recent tripling of its ship-from-store locations. There's all that, plus in-flight biohazards, sex ring code words, and whether Taylor Swift will gross a cool billion at the box office. To register for Groceryshop, head here: www.groceryshop.com/omnitalk Music by hooksounds.com

Public schools across California are rolling out new state math guidelines after years of development, revision, and controversy. State education leaders approved the guidelines this summer and say the framework focuses on instilling “big ideas” in students beyond basic math skills. The new framework aims to improve math test scores at a time when only about a third of students meet state proficiency standards and help more Black and Latinx students excel in math. Critics say the guidelines could hold back more advanced high school students and put too much emphasis on bringing social justice into math lessons among other critiques. As kids head back to classrooms, we'll talk about what's in the new framework and take your questions. Guests: Linda Darling-Hammond, president, California State Board of Education; president, Learning Policy Institute Kyndall Brown, PhD, executive director, California Mathematics Project Statewide Office at UCLA Brian Conrad, professor of mathematics; director of undergraduate studies in math, Stanford University

Arizona State Sun Devils football will be hosting their scrimmage game at Camp Tontozona on Saturday and there are more than a few storylines to look out for. The quarterback battle between Drew Pyne, Trenton Bourguet, and Jaden Rashada will dominate the conversation and rightfully so considering they are the quarterbacks, but there's so much more to look for, as well. There is a log-jam of talent at running back, wide receiver, defensive line, and defensive back that will start to see some sorting out during the scrimmage. Hotly contested battles will start to have some clarity by the time scrimmage closes. And there are plenty of freshmen to keep your eyes on not named Jaden Rashada, such as Kyson Brown, CJ Fite, and Montana Warren, among a host of others. Host Richie Bradshaw breaks all of this down and more for what you should watch for at Arizona State Sun Devils football scrimmage at Camp-T on this edition of the Locked On Sun Devils podcastSupport Us By Supporting Our Sponsors!BirddogsToday's episode is brought to you by Birddogs. Go to birddogs.com/LOCKEDONCOLLEGE or enter promo code LOCKEDONCOLLEGE for a free white tech hat with any purchase. You won't want to take your birddogs off we promise you.LinkedInLinkedIn Jobs helps you find the qualified candidates you want to talk to, faster. Post your job for free at LinkedIn.com/LOCKEDONCOLLEGE. Terms and conditions apply.eBay MotorsFor parts that fit, head to eBay Motors and look for the green check. Stay in the game with eBay Guaranteed Fit. eBay Motors dot com. Let's ride. eBay Guaranteed Fit only available to US customers. Eligible items only. Exclusions apply.FanDuelMake Every Moment More. Right now, when you bet on a Super Bowl Winner, you can GET BONUS BETS EVERY TIME THEY WIN IN THE REGULAR SEASON! FanDuel.com/LOCKEDON.FANDUEL DISCLAIMER: 21+ in select states. First online real money wager only. Bonus issued as nonwithdrawable free bets that expires in 14 days. Restrictions apply. See terms at sportsbook.fanduel.com. Gambling Problem? Call 1-800-GAMBLER or visit FanDuel.com/RG (CO, IA, MD, MI, NJ, PA, IL, VA, WV), 1-800-NEXT-STEP or text NEXTSTEP to 53342 (AZ), 1-888-789-7777 or visit ccpg.org/chat (CT), 1-800-9-WITH-IT (IN), 1-800-522-4700 (WY, KS) or visit ksgamblinghelp.com (KS), 1-877-770-STOP (LA), 1-877-8-HOPENY or text HOPENY (467369) (NY), TN REDLINE 1-800-889-9789 (TN)Follow & Subscribe on all Podcast platforms…

Arizona State Sun Devils football will be hosting their scrimmage game at Camp Tontozona on Saturday and there are more than a few storylines to look out for. The quarterback battle between Drew Pyne, Trenton Bourguet, and Jaden Rashada will dominate the conversation and rightfully so considering they are the quarterbacks, but there's so much more to look for, as well. There is a log-jam of talent at running back, wide receiver, defensive line, and defensive back that will start to see some sorting out during the scrimmage. Hotly contested battles will start to have some clarity by the time scrimmage closes. And there are plenty of freshmen to keep your eyes on not named Jaden Rashada, such as Kyson Brown, CJ Fite, and Montana Warren, among a host of others. Host Richie Bradshaw breaks all of this down and more for what you should watch for at Arizona State Sun Devils football scrimmage at Camp-T on this edition of the Locked On Sun Devils podcast Support Us By Supporting Our Sponsors! Birddogs Today's episode is brought to you by Birddogs. Go to birddogs.com/LOCKEDONCOLLEGE or enter promo code LOCKEDONCOLLEGE for a free white tech hat with any purchase. You won't want to take your birddogs off we promise you. LinkedIn LinkedIn Jobs helps you find the qualified candidates you want to talk to, faster. Post your job for free at LinkedIn.com/LOCKEDONCOLLEGE. Terms and conditions apply. eBay Motors For parts that fit, head to eBay Motors and look for the green check. Stay in the game with eBay Guaranteed Fit. eBay Motors dot com. Let's ride. eBay Guaranteed Fit only available to US customers. Eligible items only. Exclusions apply. FanDuel Make Every Moment More. Right now, when you bet on a Super Bowl Winner, you can GET BONUS BETS EVERY TIME THEY WIN IN THE REGULAR SEASON! FanDuel.com/LOCKEDON. FANDUEL DISCLAIMER: 21+ in select states. First online real money wager only. Bonus issued as nonwithdrawable free bets that expires in 14 days. Restrictions apply. See terms at sportsbook.fanduel.com. Gambling Problem? Call 1-800-GAMBLER or visit FanDuel.com/RG (CO, IA, MD, MI, NJ, PA, IL, VA, WV), 1-800-NEXT-STEP or text NEXTSTEP to 53342 (AZ), 1-888-789-7777 or visit ccpg.org/chat (CT), 1-800-9-WITH-IT (IN), 1-800-522-4700 (WY, KS) or visit ksgamblinghelp.com (KS), 1-877-770-STOP (LA), 1-877-8-HOPENY or text HOPENY (467369) (NY), TN REDLINE 1-800-889-9789 (TN) Follow & Subscribe on all Podcast platforms…

In this episode of Inside The Epicenter, Joel Rosenberg and Dr. Carl Moeller explore the ongoing crisis in Israel surrounding judicial reform and its repercussions. With over 10,000 Israeli defense forces officers and elite combat unit soldiers expressing concern about a potential dictatorship forming and the legitimacy problems it poses, the situation is causing ripples throughout the nation. Why are people taking to the streets to protest, and what national and international problems may be on the horizon for Israel? Listen to this episode to find out! "Troubling internal division in Israel, prayer needed" (01:15) Israel passes bill removing "reasonableness standard" from Supreme Court (03:31) Hotly contested debate in the US regarding abortion; Israeli Supreme Court's power debated (07:28) Israeli officers and soldiers fear dictatorship (17:36) Timing of military bill and US-Israel relationship (22:04) Netanyahu faces dangerous choices and the implications for Israel (29:48) Implications of messy governments and the truth that Israel needs Messiah (33:47) Israelis turning on each other due to safety (41:04)   Learn more about The Joshua Fund Make a tax-deductible donation The Joshua Fund Stock Media provided by DimmySad/Pond5   Related Episodes: How to Make God's Love Visible in the Middle East #112Turmoil in Israel #98Israel's Leaders & How We Should Pray For Them #78What Are Practical Ways to Support and Bless Israel? #70   Discover more Christian podcasts at lifeaudio.com and inquire about advertising opportunities at lifeaudio.com/contact-us.

NEWS: https://www.9news.com.au/national/national-anti-corruption-commission-186-online-reports-first-four-days/4fd16741-8981-4d95-813c-c8d83a681643 https://www.bbc.com/news/world-us-canada-66129215 https://l.smartnews.com/p-Ksq4Y/40cMYF https://www.vice.com/en/article/n7eejg/supreme-court-rules-companies-can-sue-striking-workers-for-sabotage-and-destruction-misses-entire-point-of-striking https://www.politico.com/news/2023/07/01/white-house-cautiously-opens-door-to-study-blocking-suns-rays-to-slow-global-warming-ee-00104513 https://www.stuff.co.nz/national/crime/300921456/39yearold-man-charged-over-lego-thefts-spanning-months https://www.businessinsider.com/saudi-woman-gets-30-years-prison-criticizing-neom-megacity-twitter-2023-6 https://www.theage.com.au/national/victoria/university-head-backs-radical-switch-to-free-education-20230620-p5di1u.html https://www.theage.com.au/education/australia-s-happiest-students-are-not-at-sandstone-universities-20230704-p5dlj6.html https://www.independent.co.uk/news/business/cartier-boss-with-7-5bn-fortune-says-prospect-poor-rising-up-keeps-him-awake-at-night-10307485.html https://www.theguardian.com/news/2023/jun/30/uk-super-rich-beware-pitchforks-torches-unless-they-do-more https://www.marketwatch.com/story/imf-puts-blame-on-greedflation-for-rise-in-prices-5b565289 https://australiainstitute.org.au/post/oecd-report-shows-corporate-profits-contributed-far-more-to-inflation-in-australia-than-wages/ https://www.theguardian.com/australia-news/2023/jul/07/robodebt-royal-commission-final-report-what-did-it-find-and-what-will-happen-next https://www.theage.com.au/politics/federal/rotten-from-the-start-morrison-tudge-and-porter-are-forever-shamed-by-robo-debt-20230706-p5dm75.html https://michaelwest.com.au/whatever-the-robodebt-royal-commission-finds-it-is-perfectly-clear-kathryn-campbell-must-go/ https://theconversation.com/robodebt-royal-commissioner-makes-multiple-referrals-for-prosecution-condemning-scheme-as-crude-and-cruel-209318 https://thenewdaily.com.au/news/politics/2023/07/07/robodebt-report/ https://apnews.com/article/germany-highway-toll-compensation-scheuer-eaea4b0d3ddc5fa21c0c595629394c6a https://www.theguardian.com/australia-news/2023/jul/08/pwc-to-repay-800000-for-work-on-robodebt-after-damning-royal-commission-report https://www.theguardian.com/australia-news/2023/jul/11/debt-collectors-face-calls-to-return-116m-retrieved-under-unlawful-robodebt-scheme https://www.abc.net.au/news/2023-07-08/robodebt-royal-commission-political-populism-policy-culture/102575450 https://www.theguardian.com/australia-news/2023/jul/10/will-scott-morrison-resign-robodebt https://www.9news.com.au/national/robodebt-report-dutton-stands-firm-in-refusing-to-ask-morrison-to-resign-over-robodebt-report/7f73a220-034b-4de9-977d-67b2205287a6 https://www.smh.com.au/sport/nrl/sharks-consider-revoking-morrison-s-no-1-ticketholder-tag-over-robo-debt-saga-20230709-p5dmvb.html https://www.theage.com.au/politics/federal/former-ministers-can-bill-taxpayers-to-challenge-robo-debt-findings-20230706-p5dm72.html https://www.abc.net.au/news/2023-07-08/qld-robodebt-scheme-government-royal-commission-peter-dutton/102081464 https://www.theguardian.com/australia-news/2023/jul/08/peter-dutton-concedes-individuals-made-mistakes-on-robodebt-but-warns-against-trial-by-media https://www.theguardian.com/australia-news/2023/jul/07/how-the-coalition-collaborated-with-friendly-media-to-silence-robodebt-victims https://www.thesaturdaypaper.com.au/news/politics/2023/07/06/robo-debt-breaking-news#mtr

Bloomberg Washington Correspondent Joe Mathieu delivers insight and analysis on the latest headlines from the White House and Capitol Hill, including conversations with influential lawmakers and key figures in politics and policy.On this edition, Joe speaks with: Bloomberg's Erik Wasson on the House GOP passage of the NDAA caught in a culture car. Bloomberg Politics Contributors Jeanne Sheehan Zaino & Rick Davis react to the House passage and politicization of the NDAA. Plus, maybe a first for House Speaker Kevin McCarthy. Bloomberg Politics Reporter Ryan Teague Beckwith on a campaign dollars flowing to major candidates and President Biden's new student loan forgiveness plan JeoparD-O-D with Rep. Katie Porter of California! See omnystudio.com/listener for privacy information.

Kenny and Mike break down a highly contentious subject within the dive training community: Should students be taught all the required scuba skills only AFTER gaining the ability to hover in a neutrally buoyant position? Many supporters have been quoted saying they'll “die on this hill”. But since this is NOT the widely accepted industry standard, at least for the WRSTC or most major training agencies (like PADI, NAUI, SDI, SSI and others)... should it be the norm, or is it simply overkill? Is it realistic in every single scenario with every single student, and is it even practical for group classes within a typical budget of an Open Water certification course? There is no doubt an issue with poor neutral buoyancy training, as most working divemasters and instructors will vehemently profess, but is this the solution or is there another angle? This topic can be seen stirring pretty strong opinions in any given scuba forum or comment thread, so we decided to discuss it point blank. – Regular Guest Michael Kest is a jury trial attorney for civil litigation, and an experienced scuba instructor. He's worked many dive shops, charter boats, and has taught independently in locations ranging from Florida to Hawaii. Mike has also been a Divemaster for Epcot's Dive Quest program at Disney for over 15 years, leading tens of thousands of Guests in the Seas aquarium on a weekly basis. He played football for FSU, he's a father of three, a husband, a coach, and regularly dives in South Florida for fun on his spare time.  - Find Kenny Dyal on the Buddy App for iOS Find Kenny Dyal on the Buddy App for Android - Kenny Dyal is the host of The Scuba Diving Podcast: TikTok: https://www.tiktok.com/@kenny_dyal Instagram: https://www.instagram.com/sweetwater_scuba Facebook: https://www.facebook.com/realkennydyal LinkedIn: www.linkedin.com/in/kennydyal Twitter: https://twitter.com/RealKennyDyal www.sweetwaterscuba.com

We had the pleasure of interviewing juuku over Zoom video!juuku's latest release for Dim Mak Records, the Trap/Future Bass hybrid “No Turning Back,” is a dynamic adventure of infectious rhythms and literal cutting-edge production, encircling the stunning vocals and lyrical prowess of Namelle.“‘No Turning Back' represents me choosing to dive deeper into the scarlet side of juuku, and unraveling all the emotions that I've been hiding inside, no matter how dark they can be,” juuku says.Hotly tipped as one of the most promising names on the electronic music scene, DJ/Producer/Multimedia Artist juuku kicks off 2023 by announcing he's signing to Dim Mak Records. This new partnership will yield the incredible ‘Lavender Dreams and Scarlett Nightmares' EP which is set for release this spring. Most recently, fans experienced juuku's much-talked-about live set (in addition to curating the music, the artist creates all visuals) as he acted as support for Steve Aoki on select dates of the Dim Mak honcho's HiROQUEST: Genesis Tour.We want to hear from you! Please email Hello@BringinitBackwards.com.www.BringinitBackwards.com#podcast #interview #bringinbackpod #juuku #NoTurningBack #NewMusic #ZoomListen & Subscribe to BiBhttps://www.bringinitbackwards.com/follow/ Follow our podcast on Instagram and Twitter! https://www.facebook.com/groups/bringinbackpodThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/4972373/advertisement

WE'RE BACK AND IT'S REVIEW TIME. Hotly debated topic and Canadian rapper extraordinaire Belly blessed us with Mumble rap 2. Issac joins us, so it's a long, ramble filled good one FOLLOW  US: INSTAGRAM- @the_unpaid_nobodies TWITTER- @unpaidnobodies SNAPCHAT- unpaidnobodies CONTACT US: TheUnpaidNobodies@gmail.com Intro Song by ⁠9lives ⁠ Brandon: Instagram - brandonscavone Spotify - https://open.spotify.com/user/3hq3hnl07yk6np95pmijslvgn?si=c0360416ebaf4e04 Purvis: Twitter - @sumn_simple Instagram - sumn_simple Spotify - https://open.spotify.com/user/1280124514?si=19356165562246a2 Jasper: Instagram - @jspr.oli Other instagram - @jspr.kicks --- Send in a voice message: https://podcasters.spotify.com/pod/show/unpaid-nobodies/message

Hotly debated in mental health care, psychoanalytic therapy has been criticized for lacking evidence in comparison to other approaches. Now, many clinicians attest to the benefits of this evidence-based treatment and see great need in their patients for relationship-centered therapeutic approaches from their doctor and an emphasis on knowing oneself in order to heal. Dr. Jonathan Shedler, psychologist and author of, “The Efficacy of Psychodynamic Psychotherapy,” is staunchly advocating for clinicians to keep an open mind about what suits their patients best on this episode of Menninger Clinic's Mind Dive podcast. This internationally acclaimed article is known for his work in establishing psychotherapy as an evidence-based treatment.  Alongside hosts Dr. Kerry Horrell and Dr. Bob Boland, Dr. Shedler explores the dilemmas and nuances of psychotherapy throughout its history and how clinicians can use it to their benefit under a modern lens. Jonathan Shedler, PhD, is a consultant, master clinician, clinical professor of psychiatry at the University of California (UCSF) and faculty member at the San Francisco Center for Psychoanalysis. He also leads workshops for professional audiences, consults to U.S. and international government agencies and provides expert clinical consultation to mental health professionals worldwide. “I think it's perfectly fine to say we don't fully know our own hearts and minds. The things that we don't know cause suffering and can cause symptoms and limitations. Because of this, there's a tremendous value in coming to know ourselves more fully,” said Dr. Shedler. “That's what can happen in the context of psychoanalytic therapy and what can allow our patients to ultimately feel more free and more whole.” Follow The Menninger Clinic on Twitter, Facebook, Instagram and LinkedIn to never miss an episode of Mind Dive. To submit a topic for discussion, email podcast@menninger.edu. Visit www.menningerclinic.org to learn more about The Menninger Clinic's research and leadership role in mental health. Listen to Episode 27: OCD, An Expert's Insider Perspective with Dr. Elizabeth McIngvaleResources mentioned in this episode: "The Efficacy of Psychodynamic Psychotherapy" by Dr. Jonathan Shedler Mind Dive Episode 6: Building Trust in Therapeutic Relationships with Dr. Jon Allen “That was then, this is now: An introduction to contemporary psychodynamic therapy” by Dr. Jonathan Shedler

WARNING: SPOILER EPISODE FOR NETFLIX'S BREAK POINT Episode 65: Frankie & Marcus, the original "Break Point" media platform in the tennis universe, has a surprisingly similar cousin on Netflix named "Break Point", a Netflix docuseries revolving around the 2022 ATP & WTA season, inspired by the successful F1 Drive to Survive docuseries. Aiming to put tennis on the map for the casual sports fan, featuring 1st time guest Shelby Slauer, Part 2 of the series dives into the epic run Taylor Fritz had at the 2022 Indian Wells Masters tournament, the stories of Ons Jabeur & Paula Bedosa at the 2022 Madrid Masters, and the HOTLY debated portrayal of Felix Auger-Aliassime, Rafael Nadal, and Toni Nadal's tennis triangle, among the stories of Maria Sakkari & Casper Ruud. Make sure to follow and subscribe on all major platforms! --- Support this podcast: https://anchor.fm/breakpointpodcast7/support

On today's episode, we get caught up on Vince McMahon's controversial return to the WWE's Board of Directors, where the storylines in AEW may be heading, and finally, taking a look at the HOTLY debated "sport" of POWER SLAP. Get 20% off + FREE SHIPPING at MANSCAPED using our code 'SUPER'Get 20% off + FREE SHIPPING when shopping Vincero Collective with our code 'SUPER'Check out The 500 Section LoungeVisit https://www.supermediabrospodcast.com for all past, present, and future episodes, and to leave us a voicemail!Leave us a rating/review on Spotify, GoodPods, and Podchaserhttps://www.supermediabrospodcast.com/reviews/new/Subscribe to us on YouTubeSuper Media Bros MerchSuper Media Bros on Social MediaFacebookTwitterInstagramFounding member of OddPods Media

In this back to back premiere episode we start by covering HBO Max's The Last of Us, a TV adaptation of the landmark 2013 video game. The series asks what would happen if a parasitic fungi evolved to infect humanity, with the chilling prediction, "We'd lose." The squad has a range of different histories with the original video game, from complete strangers to the franchise to having completed it on hard mode (as Norm likes to remind us). Could this be the best video game adaptation to date? Tune in every week to find out! Next week revisit a squad favorite, Amazon Prime Video's The Legend of Vox Machina to cover the season 2 premiere. The Critical Role campaign is back and the stakes are higher than ever for our band of lovable misfits. If you're like us and struggle to schedule a consistent Dungeons and Dragons night, this is the show for you to scratch that itch. Follow us on Twitter @TheVerseCast and Instagram where we post news, announcements about the pod, and collect listener questions. If you stick around after the credits, you might get a tip for the end of the world… SHOW BREAKDOWN: 0:00 - Intro // 2:20 - THE LAST OF US // 45:05 - THE LEGEND OF VOX MACHINA (season 2) // 67:30 - Contact Info // 70:21 - Post Credit Scene : Zed-word Survival Kits

Maria Shen, partner at Electric Capital, unpacks the venture firm's latest Developer Report. Hotly anticipated among crypto observers, the annual report captures which chains developers are building on. Despite 2022's price carnage, the report finds developer interest remains strong. Ethereum is the leading chain by far but EVM-compatibility is emerging as a major force in winning developers' hearts and minds. Shen unpacks Bitcoin's stability, Terra's implosion, and many more insights from crypto's open-source code repos. Show highlights: why the report "undercounts" developers and how it defines active developers how developers represent a fundamental measure of the health of emerging technologies like crypto the meaning of developer numbers going up even when prices plummet why in recent years the speed of developer growth jumped so drastically what happened after the number of developers reached an all-time high in June 2022 the role of Terra in the decline of developer activity in 2022's second half why Ethereum dominates the ecosystem and whether it will continue to be the leader the benefits of being part of “the EVM universe” why the number of Bitcoin developers has remained flat over the last year whether looking at the number of developers in the NFT ecosystem is even relevant Thank you to our sponsors! Crypto.com Guest Maria Shen: Twitter Electric Capital Developer Report Full report Maria's 2022 thread 2021 report 2020 report Learn more about your ad choices. Visit megaphone.fm/adchoices

Today's program: ITW Season 5 Ep# 770: John 8:12-42 - Jesus And The Pharisees Hotly Discuss His Identity. Join us today at www.IntoTheWord2020.com or via your favorite podcast platform. Distributed by www.ReSermon.com.

In this episode of Deciphered, Adam Davis, Associate Partner at Bain & Company, and Jeff Tijssen, Expert Partner and Global Head of Fintech at Bain & Company are joined by Bain & Company partners Karim Ahmad, Michael Smith and Mike Cashman to discuss what they think the hottest trends in Fintech will be in 2023. After a turbulent 2022, what are some of the areas that will drive growth?Timestamps:- 3:57: Top 3 Fintech trends for 2023 - 11:00: Things that won't change in the fintech sector - 13:10: Consolidation & acquisitions: Differences between the UK vs US - 15:44: Will VCs continue to see B2B as more shielded from volatility than B2C going into next year? - 18:30: What's investable right now? - 22:22: The pace of change in the financial services industry - 23:29: Hotly-anticipated payments infrastructure projects that will be implemented in 2023 - 27:08: Real-time payments in the US & what's happening there vs Europe - 32:15: How will the crypto space evolve in the future? - 34:52: What's changed in the world of M&A in fintech - 38:06: What are some of the trends in 2022, and how adaptable will they be in 2023? - 42:08: What will Apple do for consumer financial services? Please subscribe to the show so you never miss an episode, and leave us a review if you enjoy the show!You can find Adam Davis hereYou can find Jeff Tijssen hereYou can find Karim Ahmad hereYou can find Mike Cashman hereYou can find Michael Smith here   

Brazil just had a polarizing and very close election between 2 extreme candidates. Valentina Sader from the Atlantic Council breaks down how the far-left candidate Lula won, what we can expect from his administration, and how the results will impact Brazil's relationship with the US and China. See omnystudio.com/listener for privacy information.

This week the hosts are joined by Andy of Harry Potter Fan Zone, and Chapter by Chapter continues with chapters 13 and 14 of Sorcerer's Stone. Listen as we discuss the real-life origins of Nicolas Flamel, debate whether 'Sorcerer's Stone' or 'Philosopher's Stone' is a better title, and revisit a fan theory about what Dumbledore did with alchemy. Then, the trio visit Hagrid's Hut and Harry uses his powers of persuasion that he may or may not have inherited from Voldemort?! All this and more, including: Welcome back, Andy! Check out Harry Potter Fan Zone, the top Australian HP fan site. News: Many new books are now available including Tom Felton's autobiography, Alan Rickman's posthumous diary, and Order of the Phoenix illustrated by Jim Kay. The hosts discuss which ones they'll be checking out. Main Discussion #1: Sorcerer's Stone, Chapter 13: Nicolas Flamel 7-Word Summary: Secrets are revealed when chocolate is eaten. We never did find out what work Dumbledore and Nicolas did on alchemy. Did Fantastic Beasts reveal more? We review an old fan theory that we love about Credence's origins. In talking about the Sorcerer's/Philosopher's Stone, Andrew explains who was responsible for the title change. Which is better, saying "Sorcerer's Stone" (snappy, alliterative) or "Philosopher's Stone" (boring)? Andy and the American hosts all debate. The hosts review some early Mary GrandPré artwork including an alternate cover that Andy shares with the title "Harry Potter and the School of Magic". In fact, Harry Potter Fan Zone has the most impressive gallery of official artwork, exhaustingly sourced and categorized by Andy. Worth your time to check out! Main Discussion #2: Sorcerer's Stone, Chapter 14: Norbert the Norwegian Ridgeback 7-Word Summary: Hagrid reveals illegal practices inside his hut This rare chapter is, in many ways, completely self-contained. The conflict presented is resolved at the end. Life lessons from HP #???: Flattery will get you ev-erywhere! Andrew's new proposal of an HBO Max television show features Hagrid and his pet dragon. We're in love. Hagrid clearly has a soft spot for clearly dangerous creatures. Is this intentional foreshadowing to his plotline in Chamber of Secrets? Is it reckless for Ron not to be honest with Madame Pomfrey about his bite? What if it's magically infected? The scene with Charlie's friends is unspoilt by adaptation. What do we see when we see it in our heads? We close out the chapter with our MVPs of the Week Next Week: It's a MuggleMail episode! Send us your thoughts on our recent chapters or tell us what's on your mind! Quizzitch: Which real-life Wizard Rock artist wrote a classic spurned love ballad titled "1991 - Charlie Weasley" This week's episode is brought to by Stamps.com (Get a 4-week trial, free postage, and a digital scale at https://www.stamps.com/mugglecast. Thanks to Stamps.com for sponsoring the show!), BetterHelp (Get 10% off your first month at BetterHelp.com/mugglecast), and Shudder (Get your first 30 days free by using code 'mugglecast')!

On this episode of Locked On Spurs, host Jeff Garcia welcomes Spurs fan Zach Escamilla to discuss why the fanbase is fiercely debating if the San Antonio Spurs should tank or not tank.Also, a quick recap of the Spurs' preseason loss to the Magic.Support Us By Supporting Our Sponsors!Built BarBuilt Bar is a protein bar that tastes like a candy bar. Go to builtbar.com and use promo code “LOCKEDON15,” and you'll get 15% off your next order.BetOnlineBetOnline.net has you covered this season with more props, odds and lines than ever before. BetOnline – Where The Game Starts!LinkedInLinkedIn Jobs helps you find the qualified candidates you want to talk to, faster. Post your job for free at LinkedIn.com/LOCKEDONNBAPrizePicksFirst time users can receive a 100% instant deposit match up to $100 with promo code LOCKEDON. That's PrizePicks.com – promo code; LOCKEDON Learn more about your ad choices. Visit podcastchoices.com/adchoices

On this episode of Locked On Spurs, host Jeff Garcia welcomes Spurs fan Zach Escamilla to discuss why the fanbase is fiercely debating if the San Antonio Spurs should tank or not tank. Also, a quick recap of the Spurs' preseason loss to the Magic. Support Us By Supporting Our Sponsors! Built Bar Built Bar is a protein bar that tastes like a candy bar. Go to builtbar.com and use promo code “LOCKEDON15,” and you'll get 15% off your next order. BetOnline BetOnline.net has you covered this season with more props, odds and lines than ever before. BetOnline – Where The Game Starts! LinkedIn LinkedIn Jobs helps you find the qualified candidates you want to talk to, faster. Post your job for free at LinkedIn.com/LOCKEDONNBA PrizePicks First time users can receive a 100% instant deposit match up to $100 with promo code LOCKEDON. That's PrizePicks.com – promo code; LOCKEDON Learn more about your ad choices. Visit podcastchoices.com/adchoices

It's another crucial primary day in America. Will abortion rights energize and rally democratic voters? And in Florida, which democrat will face off against GOP rising star and potential presidential candidate Governor Ron Desantis? We have live reporting. And a whistleblower complaint alleges Twitter has serious security issues that not only threaten users' privacy, but put our entire democracy and national security in danger. Plus, sources tell NBC News President Biden is expected to slash up to $10,000 in federal student loan debt for borrowers who make less than $125,000 a year. Also, how a mission on social media is helping rebuild homes destroyed by bombs in Ukraine.

Courted by local governments, Weijian Technology's founders had a vision to take their innovations from Silicon Valley to the Chinese market. But legal troubles turned that dream into a nightmare.Click here to read the article by Cui Xiankang and Cai Xuejiao.Narrated by Ryan Cunningham.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Hotly contested fossil fuels have been the driving force behind much of the world's flourishing, giving billions of people worldwide access to low-cost, reliable energy.You've heard about the “climate emergency” that's pervasive in the media, but how much of that is accurate? Energy expert Alex Epstein breaks down the facts about oil, coal, and natural gas—the ones you don't hear about in American news—in his latest book, Fossil Future: Why Global Human Flourishing Requires More Oil, Coal, and Natural Gas--Not Less.Join us as he sits down with Heritage President Dr. Kevin Roberts to discuss why the benefits of fossil fuels will continue to far outweigh their side effects. See acast.com/privacy for privacy and opt-out information.

Happy Anniversary! (To all the game franchises celebrating) Wow! There have been so many Anniversary streams, announcement streams, informative streams, crossing the streams, seams and beams the gleaming stream. Where do we even start? Duh! Details on the HOTLY anticipated Gran Turismo Movie!!!!! Can I get a Heat Check? Am I right? Breakfast. Todd Howard talks about the future of Bethesda Softworks, every game franchise had some kind of stream so we talk about that to varying degrees. From Software had some tasty little morsels of information for us to devour, and we got a big info dump on Final Fantasy XVI. Future GOTY contender Xenoblade Chronicles 3 also had a deep dive direct deemed dope by Dave and Dan. Then we get into all of your favorite segments; the hot ass Heat Check, Alex's controversial GG, and the games we've been playing. Eagle eared listeners can catch an absolute destruction in this weeks totally brutal Signature Get Wrecked Moment™ (this one isn't for the faint of heart, ya dig?). Finally our topic of the week is*

After a HOTLY debated topic from last Thursday, Deb & Kev are back for even more laughs and critiques as they talk about;Deb calling BS on a stylists mathematics when it comes to her customers, and she explains the cultural differences of returning items.Kev finds himself in a sticky none humid situation while attending a wedding and he reaches out to the listeners to solve an ethical problem.As always, special thanks to Lauren Taylor for the podcast art work and Gwyneth Galvin and BenSound www.bensound.com for providing the voiceover and music for the intro and outro!

What is up PartnerUp?!What's the future of partner portals? Should we keep them? Should we kill them? Should we come up with a new type of partner portal?Following a viral LinkedIn post, partner portals became the focus of a live event. Hotly contested, there's still much to be decided. Here's the recording of that event. Never miss an episode by subscribing to the podcast on Apple Podcasts, Spotify, or wherever you get your podcasts. If you're a visual person, sub to our YouTube, and see the full recording of the episode.Share the episode with your commentary on LinkedIn and hash #partnerup #partnerhacker. We love to hear your thoughts on each episode, and would love to comment and share back!Check out all past and future the PartnerUp episodes at https://www.partneruppodcast.com and subscribe NOW to our new newsletter at https://partnerhacker.com/

With a desire to relive the past, Deb & Kev look back on some interesting internet debates;Deb recalls whether or not she heard Yanny or if her brain made it Laurel, while trying to remember if she was taught to leave one space or two at the beginning of a new sentence.Kev doesn't understand why so many strange men keep asking him his weight and thinks back on why he thought Nick Carter and the Backstreet Boys were better than Justin Timberlake and NSYNC.As always, special thanks to Lauren Taylor for the podcast art work and Gwyneth Galvin and BenSound www.bensound.com for providing the voiceover and music for the intro and outro!

In the battle for Epstein's fortune the battle lines have been clearly drawn at this point and the rhetoric from both sides is heating up as we come closer to a resolution.Denise George continues to be a polarizing figure in this saga as she attempts to bring the estate to heel.Her motivations might not be as pure as they seem however.To contact me:Bobbycapucci@protonmail.comsource:https://www.nytimes.com/2020/04/27/business/jeffrey-epstein-estate-secrecy.html