Podcasts about embarrassed

Russillo starts the show by breaking down Minnesota's second straight Western Conference finals loss (1:21). Then, he's joined by Anthony Slater to discuss the Thunder's dominance, explore how the Pacers or Knicks would match up with OKC in the Finals, and look at the futures of Julius Randle and Jonathan Kuminga (19:40). Plus, Life Advice with Kyle (47:29)! Should I fight someone over $35? Check us out on YouTube for exclusive clips, livestreams, and more at https://www.youtube.com/@RyenRussilloPodcast. The Ringer is committed to responsible gaming. Please visit www.rg-help.com to learn more about the resources and helplines available. Host: Ryen Russillo Guest: Anthony Slater Producers: Steve Ceruti, Kyle Crichton, Mike Wargon, and Jonathan Frias Learn more about your ad choices. Visit podcastchoices.com/adchoices

Nick Kostos & Femi Abebefe are LIVE! Nick Kostos opens the show with his thoughts on the Knicks Game 4 loss to the Indiana Pacers last night. Plus, Nick & Femi talk Wolves vs. Thunder, NHL Playoffs, Aaron Rodgers and MUCH MORE! Ken Rosenthal, John Jastremski and Jason Sobel join the show! To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

On today's P1 Podcast, Thor tells us about the wedding he went to over the weekend and how something bothered him so much he had to say something and risked embarrassing his wife over

The Guy Benson Show 05-21-2025 Learn more about your ad choices. Visit podcastchoices.com/adchoices

Send us a textIn a World of Noise, Beauty Still Speaks"The universe provides us lures to beauty... if we pause long enough to notice."When was the last time something moved you to tears? Not from sadness, but from experiencing the pure, unexpected beauty we are surrounded by? Raised in Missouri, I saw my sensitivity as a weakness. Embarrassed by a deep empathy and tears that came easily. But when my mother whispered, "Etch this in your memory," during moments of beauty, I later discovered she was teaching me to treasure what others often miss."Things of Beauty Make Me Cry" is an invitation and a collection of stories from the Legit Parenting Podcast. I share the moments that have pierced through my armor while also exploring the paradoxes that make beauty so powerful: how it emerges from vulnerability, transcends tragedy, and hides in plain sight, among others. Trust has reached historic lows in our modern world; these stories remind us that beauty exists alongside our deepest pain. The invitation is transformative yet straightforward: slow down and seek beauty daily.Carry these moments with you. Let them remind you to see the beauty in being human. 

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your hosts are Paul Marden and Andy Povey.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. Show references:  Anna Preedy, Director M+H Showhttps://show.museumsandheritage.com/https://www.linkedin.com/in/annapreedy/Jon Horsfield, CRO at Centegra, a Cinchio Solutions Partnerhttps://cinchio.com/uk/https://www.linkedin.com/in/jon-horsfield-957b3a4/Dom Jones, CEO, Mary Rose Trust https://maryrose.org/https://www.linkedin.com/in/dominicejones/https://www.skipthequeue.fm/episodes/dominic-jonesPaul Woolf, Trustee at Mary Rose Trusthttps://maryrose.org/https://www.linkedin.com/in/paul-woolf/Stephen Spencer, Ambience Director, Stephen Spencer + Associateshttps://www.stephenspencerassociates.com/https://www.linkedin.com/in/customerexperiencespecialist/https://www.skipthequeue.fm/episodes/stephen-spencerSarah Bagg, Founder, ReWork Consultinghttps://reworkconsulting.co.uk/https://www.linkedin.com/in/sarahbagg/https://www.skipthequeue.fm/episodes/sarah-baggJeremy Mitchell, Chair of Petersfield Museum and Art Galleryhttps://www.petersfieldmuseum.co.uk/https://www.linkedin.com/in/jeremy-mitchell-frsa-4529b95/Rachel Kuhn, Associate Director, BOP Consultinghttps://www.bop.co.uk/https://www.linkedin.com/in/kuhnrachel/  Transcriptions:Paul Marden: Welcome to Skip the Queue, the podcast for people working in and working with visitor attractions. You join me today, out and about yet again. This time I am in London at Olympia for the Museums and Heritage Show. Hotly anticipated event in everybody's diary. We all look forward to it. Two days of talks and exhibitions and workshops. Just a whole lot of networking and fun. And of course, we've got the M and H awards as well. So in this episode, I am going to be joined by a number of different people from across the sector, museum and cultural institution professionals, we've got some consultants, we've got some suppliers to the industry, all pretty much giving us their take on what they've seen, what they're doing and what their thoughts are for the year ahead. So, without further ado, let's meet our first guest. Andy Povey: Hi, Anna. Welcome to Skip the Queue. Thank you for giving us some of your time on what must be a massively busy day for you. I wonder if you could just tell the audience who you are, what you do, a little bit about what museums and heritage is, because not everyone listening to the podcast comes from the museum sector. Anna Preedy: Andy, thanks. This is a great opportunity and always really lovely to see your happy smiley face at the Museums and Heritage Show. So M and H, as we're often referred to as, stands for Museums and Heritage and we're a small business that organises the principal trade exhibition for the Museums and Heritage sector that could be broadened, I suppose, into the cultural sector. We also have the awards ceremony for the sector and an online magazine. So we are Museums and Heritage, but we're often referred to as M and H and we've been around for a very long time, 30 plus years. Andy Povey: Oh, my word. Anna Preedy: I know. Andy Povey: And what's your role within the organisation? Your badge says Event Director today. That's one of many hats. Anna Preedy: I'm sure it is one of many hats because we're a very small team. So I own and manage the events, if you like. M and H is my baby. I've been doing it for a very long time. I feel like I'm truly immersed in the world of museums and heritage and would like to think that as a result of that, I kind of understand and appreciate some of the issues and then bring everyone together to actually get in the same room and to talk them through at the show. So, yeah, that's what we're about, really. Andy Povey: In a shorthand and obviously the show. We're in the middle of West London. It's a beautifully sunny day here at Olympia. The show is the culmination, I suppose of 12 months of work. So what actually goes in? What does a normal day look like for you on any month other than May? Anna Preedy: Yeah, it was funny actually. Sometimes people, I think, well, what do you do for the rest of the year? You just turn up to London for a couple of days, just turn up delivering an event like this. And also our award scheme is literally three, six, five days of the year job. So the moment we leave Olympia in London, we're already planning the next event. So it really is all encompassing. So I get involved in a lot. As I say, we're a small team, so I'm the person that tends to do most of the programming for the show. So we have 70 free talks. Everything at the show is free to attend, is free to visit. So we have an extensive programme of talks. We have about 170 exhibitors. Anna Preedy: So I'm, although I have a sales team for that, I'm managing them and looking after that and working with some of those exhibitors and then I'm very much involved in our awards. So the Museums and Heritage Awards look to celebrate and reward the very best in our sector and shine the spotlight on that not just in the UK but around the world. So we have a judging panel and I coordinate that. So pretty much every decision, I mean you look at the colour of the carpet, that which incidentally is bright pink, you look at the colour of the carpet here, who made the decision what colour it would be in the aisles this year it was me. So I, you know, I do get heavily involved in all the nitty gritty as well as the biggest strategic decisions. Andy Povey: Fantastic. Here on the show floor today it is really busy, there are an awful lot of people there. So this is all testament to everything that you've done to make this the success that it is. I'm sure that every exhibitor is going to walk away with maybe not a full order book, but definitely a fistful of business cards. Anna Preedy: I think that's it, what we really want. And we sort of build this event as the big catch up and we do that for a reason. And that is really to kind of give two days of the year people put those in their diary. It's a space where people can come together. So you know, there'll be people here standing on stands who obviously and understandably want to promote their product or service and are looking to generate new business. And then our visitors are looking for those services and enjoying the talks and everyone comes together and it's an opportunity to learn and network and connect and to do business in the broadest possible sense. Really. Andy Povey: No, I think that the line, the big catch up really sums the show up for me. I've been. I think I worked out on the way in this morning. It's the 15th time I've been to the show. It's one of my favourite in the year because it is a fantastic mix of the curatorial, the commercial, everything that goes into running a successful museum or heritage venue. Anna Preedy: I mean, it's funny when people ask me to summarise. I mean, for a start, it's quite difficult. You know, really, it should be museums, galleries, heritage, visitor, attractions, culture. You know, it is a very diverse sector and if you think about everything that goes into making a museum or a gallery or a historic house function, operate, engage, it's as diverse as the organisational types are themselves and we try and bring all of that together. So, you know, whether you are the person that's responsible for generating income in your organisation, and perhaps that might be retail or it might be catering, it could be any. Any stream of income generation, there's going to be content for you here just as much as there's going to be content for you here. Anna Preedy: If you are head of exhibitions or if you are perhaps wearing the marketing hat and actually your job is, you know, communications or audience development, we try and represent the sector in its broadest scope. So there is something for everyone, quite. Andy Povey: Literally, and that's apparent just from looking on the show floor. So with all of your experience in the museum sector, and I suppose you get to see. See quite an awful lot of new stuff, new products. So what are you anticipating happening in the next sort of 6 to 12 months in our sector? Anna Preedy: I mean, that's a big question because, you know, going back to what were just saying, and the kind of different verticals, if you like, that sit within the sector, but I think the obvious one probably has to be AI, and the influence of that. I'm not saying that's going to change everything overnight. It won't, but it's. You can see the ripples already and you can see that reflected out here on the exhibition floor with exhibitors, and you can also see it in our programme. So this sort of AI is only, you know, one aspect of, you know, the bigger, wider digital story. But I just think it's probably more about the sector evolving than it is about, you know, grand sweeping changes in any one direction. Anna Preedy: But the other thing to say, of course, is that as funding gets more the sort of the economic landscape, you know, is tough. Undeniably so. So generating revenue and finding new ways to do that and prioritising it within your organisation, but not at the expense of everything else that's done. And it should never be at the expense of everything else that's done. And it's perfectly possible to do both. Nobody's suggesting that it's easy, nothing's easy but, you know, it's possible. Anna Preedy: And I think the show here, and also what we do online in terms of, you know, news and features, all of that, and what other organisations are doing in this sector, of course, and the partners we work with, but I think just helping kind of bridge that gap really, and to provide solutions and to provide inspiration and actually, you know, there's no need to reinvent the wheel constantly. Actually, I think it was somebody that worked in the sector. I'm reluctant to names, but there was somebody I remember once saying, well, know, stealing with glee is kind of, you know, and I think actually, you know, if you see somebody else is doing something great and actually we see that in our wards, you know, that's the whole point. Let's shine a spotlight on good work. Well, that might inspire someone else. Anna Preedy: It's not about ripping something off and it's not absolute replication. But actually, you know, scalable changes in your organisation that may have been inspired by somebody else's is only a good thing as well. Andy Povey: It's all that evolutionary process, isn't it? So, great experience. Thank you on behalf of everybody that's come to the show today. Anna Preedy: Well, thank you very much. I love doing it, I really genuinely do and there is nothing like the buzz of a busy event. Jon Horsfield: Yeah, My name is Jon Horsfield, I'm the Chief Revenue Officer of Cincio Solutions. Andy Povey: And what does Cincio do? Jon Horsfield: We provide F and B technology, so kiosks, point of sale payments, kitchen systems, inventory, self checkout to the museums, heritage zoos, aquariums and hospitality industries. Andy Povey: Oh, fantastic. So I understand this is your first time here at the Museums and Heritage Show. Jon Horsfield: It is our first time. It's been an interesting learning curve. Andy Povey: Tell me more. Jon Horsfield: Well, our background is very much within the hospitality. We've been operating for about 20 to 23 years within the sort of high street hospitality side of things. Some of our London based listeners may have heard of Leon Restaurants or Coco Di Mama, we've been working with them for over 20 years. But we're looking at ways of bringing that high street technology into other industries and other Verticals and the museums and heritage is a vertical that we've identified as somewhere that could probably do with coming into the 21st century with some of the technology solutions available. Andy Povey: I hear what you're saying. So what do you think of the show? What are your first impressions? Give me your top three tips. Learning points. Jon Horsfield: Firstly, this industry takes a long time to get to know people. It seems to be long lead times. That's the first learning that we've had. Our traditional industry in hospitality, people will buy in this industry. It's going to take some time and we're happy about that. We understand that. So for us, this is about learning about know about how the industry works. Everybody's really friendly. Andy Povey: We try. Yeah. Jon Horsfield: That's one of the first things that we found out with this. This industry is everybody is really friendly and that's quite nice. Even some of our competitors, we're having nice conversations with people. Everybody is really lovely. The third point is the fact that I didn't know that there were so many niche markets and I found out where my mother buys her scarves and Christmas presents from. So it's been really interesting seeing the different types of things that people are looking for. We've sort of noticed that it's really about preservation. That's one of the main areas. There's a lot of things about preservation. Another one is about the display, how things are being displayed, and lots of innovative ways of doing that. But also the bit that we're really interested in is the commercialization. Jon Horsfield: There's a real push within the industry to start to commercialise things and bring in more revenue from the same people. Andy Povey: Yeah, yeah. I mean, that's all about securing the destiny so that you're not reliant on funding from external parties or government and you taking that control. So what do you do at Centrio that helps? Jon Horsfield: Well, first of all. First of all, I would say the efficiencies that we can bring with back office systems integrations. We're very well aware of what we do, we're also aware of what we don't do. So, for example, we're not a ticketing provider, we're a specialist retail and F and B supplier. So it's about building those relationships and actually integrating. We've got a lot of integrations available and we're very open to that. So that's the first thing. But one of the key things that we're trying to bring to this industry is the way that you can use technology to increase revenue. So the kiosks that we've got here, it's proven that you'll get a minimum average transaction value increase of 10 to 15%. Andy Povey: And what do you put that down to? Jon Horsfield: The ability to upsell. Okay, with kiosks, as long as, if you put, for example, with a burger, if you just have a nice little button, say would you like the bacon fries with that? It's an extra few pounds. Well, actually if you've got an extra few pounds on every single transaction, that makes an incredible difference to the bottom line. From the same number of customers. Some of our clients over in the USA have seen an ATV increase above to 60% with the use of kiosks. Andy Povey: And that's just through selling additional fries. Jon Horsfield: Exactly. People will. I went to a talk many years ago when people started to adopt kiosks and the traditional thing is the fact that people will order two Big Macs and a fries to a kiosk, but when you go face to face, they will not order two Big Macs and a fries. Andy Povey: So you're saying I'm a shy fatty who's basically. Jon Horsfield: Absolutely not. Absolutely not, Andy. Absolutely not. So that's really what it's about. It's about using the sort of the high street technology and applying that to a different industry and trying to bring everybody along with us. Dominic Jones: And you need to listen to the Skip the Queue. It's the best podcast series ever. It'll give you this industry. Paul Marden: Perfect. That was a lovely little sound bite. Dom, welcome. Dominic Jones: It's the truth. It's the truth. I love Skip the Queue. Paul Marden: Welcome back to Skip the Queue. Paul, welcome. For your first time, let's just start with a quick introduction. Dom, tell everybody about yourself. Dominic Jones: So I'm Dominic Jones, I'm the chief executive of the Mary Rose Trust and I'm probably one of Skip the Queue's biggest fans. Paul Marden: I love it. And biggest stars. Dominic Jones: Well, I don't know. At one point I was number one. Paul Marden: And Paul, what about yourself? What's your world? Paul Woolf: Well, I'm Paul Woolf, I've just joined the Mary Rose as a trustee. Dom's been kind of hunting me down politely for a little bit of time. When he found out that I left the King's Theatre, he was very kind and said, right, you know, now you've got time on your hands, you know, would you come over and help? So yeah, so my role is to support Dom and to just help zhuzh things up a bit, which is kind of what I do and just bring some new insights into the business and to develop It a bit. And look at the brand, which is where my skills. Dominic Jones: Paul is underselling himself. He is incredible. And the Mary Rose Trust is amazing. You haven't visited. You should visit. We're in Portsmouth Historic Dock blog. But what's great about it is it's about attracting great people. I'm a trustee, so I'm a trustee for good whites. I'm a trustee for pomp in the community. I know you're a trustee for kids in museums. I love your posts and the fact that you come visit us, but it's about getting the right team and the right people and Paul has single handedly made such a difference to performance art in the country, but also in Portsmouth and before that had a massive career in the entertainment. So we're getting a talent. It's like getting a Premiership player. And we got Paul Woolf so I am delighted. Dominic Jones: And we brought him here to the Museum Heritage show to say this is our industry because we want him to get sucked into it because he is going to be incredible. You honestly, you'll have a whole episode on him one day. Paul Marden: And this is the place to come, isn't it? Such a buzz about the place. Paul Woolf: I've gone red. I've gone red. Embarrassed. Paul Marden: So have you seen some talks already? What's been impressive for you so far, Paul? Paul Woolf: Well, we did actually with the first talk we were listening to was all about touring and reducing your environmental impact on touring, which is quite interesting. And what I said there was that, you know, as time gone by and we had this a little bit at theatre actually. But if you want to go for grant funding today, the first question on the grant funding form, almost the first question after the company name and how much money you want is environmental impact. Paul Marden: Yeah, yeah. Paul Woolf: And so if you're going tour and we're looking now, you know, one of the things that Dom and I have been talking about is, you know, Mary Rose is brilliant. It's fantastic. You know, it's great. It's in the dockyard in Portsmouth and you know, so. And, and the Andes, New York, you know, everywhere. Dominic Jones: Take her on tour. Paul Woolf: Why isn't it on tour? Yeah. Now I know there are issues around on tour. You know, we've got the collections team going. Yeah, don't touch. But nonetheless it was interesting listening to that because obviously you've got to. Now you can't do that. You can't just put in a lorry, send it off and. And so I thought that was quite interesting. Dominic Jones: Two, it's all the industry coming together. It's not about status. You can come here as a student or as a CEO and you're all welcome. In fact, I introduced Kelly from Rubber Cheese, your company, into Andy Povey and now you guys have a business together. And I introduced them here in this spot outside the men's toilets at Museum and Heritage. Paul Woolf: Which is where we're standing, by the way. Everybody, we're outside the toilet. Dominic Jones: It's the networking, it's the talks. And we're about to see Bernard from ALVA in a minute, who'll be brilliant. Paul Marden: Yes. Dominic Jones: But all of these talks inspire you and then the conversations and just seeing you Andy today, I'm so delighted. And Skip the Queue. He's going from strength to strength. I love the new format. I love how you're taking it on tour. You need to bring it to the May Rose next. Right. Paul Marden: I think we might be coming sometimes soon for a conference near you. Dominic Jones: What? The Association of Independent Museums? Paul Marden: You might be doing an AIM conference with you. Dominic Jones: Excellent. Paul Marden: Look, guys, it's been lovely to talk to you. Enjoy the rest of your day here at M and H. Paul Marden: Stephen, welcome back to Skip the Queue. Stephen Spencer: Thank you very much. Paul Marden: For listeners, remind them what you do. Stephen Spencer: So I'm Stephen Spencer. My company, Stephen Spencer Associates, we call ourselves the Ambience Architects because we try to help every organisation gain deeper insight into the visitor experience as it's actually experienced by the visitor. I know it sounds a crazy idea, really, to achieve better impact and engagement from visitors and then ultimately better sustainability in all senses for the organisation. Paul Marden: For listeners, the Ambience Lounge here at M and H is absolutely rammed at the moment. Stephen Spencer: I'm trying to get in myself. Paul Marden: I know, it's amazing. So what are you hoping for this networking lounge? Stephen Spencer: Well, what we're aiming to do is create a space for quality conversations, for people to meet friends and contacts old and new, to discover new technologies, new ideas or just really to come and have a sounding board. So we're offering free one to one advice clinic. Paul Marden: Oh, really? Stephen Spencer: Across a whole range of aspects of the visitor journey, from core mission to revenue generation and storytelling. Because I think, you know, one of the things we see most powerfully being exploited by the successful organisations is that kind of narrative thread that runs through the whole thing. What am I about? Why is that important? Why should you support me? How do I deliver that and more of it in every interaction? Paul Marden: So you're Having those sorts of conversations here with people on a one to one basis. Stephen Spencer: Then we also are hosting the structured networking event. So all of the sector support organisations that are here, they have scheduled networking events when really people can just come and meet their peers and swap experiences and again find new people to lean on and be part of an enriched network. Paul Marden: Absolutely. So we are only half a day in, not even quite half a day into a two day programme. So it's very early to say, but exciting conversations, things are going in the direction that you hoped for. Stephen Spencer: Yes, I think, I mean, we know that the sector is really challenged at the moment, really, the fact that we're in now such a crazy world of total constant disruption and uncertainty. But equally we offer something that is reassuring, that is enriching, it's life enhancing. We just need to find better ways to, to do that and reach audiences and reach new audiences and just keep them coming back. And the conversations that I've heard so far have been very much around that. So it's very exciting. Paul Marden: Excellent. One of themes of this episode that we'll be talking to lots of people about is a little bit of crystal ball gazing. You're right, the world is a hugely, massively disrupted place at the moment. But what do you see the next six or 12 months looking like and then what does it look like for the sector in maybe a five year time horizon? Stephen Spencer: Okay, well, you don't ask easy questions. So I think there will be a bit of a kind of shaking down in what we understand to be the right uses of digital technology, AI. I think we see all the mistakes that were made with social media and what it's literally done to the world. And whilst there are always examples of, let's say, museums using social media very cleverly and intelligently, we know that's against the backdrop of a lot of negativity and harm. So why would we want to repeat that, for example, with generative AI? Paul Marden: Indeed. Stephen Spencer: So I heard a talk about two years ago at the VAT conference about using AI to help the visitor to do the stuff that is difficult for them to do. In other words, to help them build an itinerary that is right for them. And I think until everyone is doing that, then they should be very wary of stepping off the carpet to try and do other things with it. Meanwhile, whilst it's an immersive experience, it is not just sitting in, you know, with all respect to those that do this, A, you know, surround sound visual box, it is actually what it's always been, which is meeting real people in authentic spaces and places, you know, using all the senses to tell stories. So I think we will need to see. Stephen Spencer: I've just been given a great coffee because that's the other thing we're offering in the coffee. It's good coffee. Not saying you can't get anywhere else in the show, just saying it's good here. Yeah. I think just some realism and common sense creeping into what we really should be using these technologies for and not leaving our visitors behind. I mean, for example, you know, a huge amount of the natural audience for the cultural sector. You know, people might not want to hear it, but we all know it's true. It's older people. And they aren't necessarily wanting to have to become digital natives to consume culture. So we shouldn't just say, you know, basically, unless you'll download our app, unless you'll do everything online, you're just going to be left behind. That's crazy. It doesn't make good business sense and it's not right. Stephen Spencer: So I just think some common sense and some. Maybe some regulation that will happen around uses of AI that might help and also, you know, around digital harms and just getting back to some basics. I was talking to a very old colleague earlier today who had just come back from a family holiday to Disney World, and he said, you know, you can't beat it, you cannot beat it. For that is immersive. Paul Marden: Yeah, absolutely. But it's not sealed in a box. Stephen Spencer: No, no. And it really. It's a bit like Selfridges. I always took out. My favourite store is Selfridges. It still does what Harry Gordon Selfridge set out to do. He said, "Excite the mind and the hand will reach for the pocket." I always say. He didn't say excite the eye, he said, excite the mind. Paul Marden: Yeah. Stephen Spencer: The way you do that is through all the senses. Paul Marden: Amazing. Stephen Spencer: And so, you know, digital. I'm sure he'd be embracing that. He would be saying, what about the rest of it? Paul Marden: How do you add the human touch to that? Yeah. I was at Big Pit last week. Stephen Spencer: As they reopened, to see this. Yeah. Paul Marden: And it was such an amazing experience walking through that gift shop. They have so subtly brought the museum into the gift shop and blended the two really well. Stephen Spencer: Yes. And I think that raises the bar. And again, if you want to make more money as a museum, you need to be embracing that kind of approach, because if you just carry on doing what you've always done, your revenue will go down. Paul Marden: Yes. Stephen Spencer: And we all know your revenue needs to go up because other. Other sources of income will be going down. Paul Marden: Sarah, welcome back to Skip the Queue last time you were here, there was a much better looking presenter than, you were in the Kelly era. Sarah Bagg: Yes, we were. Paul Marden: It's almost as if there was a demarcation line before Kelly and after Kelly. Why don't you just introduce yourself for me? Tell the listeners what it is that you do. Sarah Bagg: So I'm Sarah Bagg. I'm the founder of Rework Consulting. The last time I spoke, it wasn't that long after our launch. I think like two and a half years ago. We've just had our third birthday. Paul Marden: Wow. Sarah Bagg: Which is completely incredible. When we first launched rework, were specifically for the visitor attractions industry and focused on ticketing. Paul Marden: Yep. Sarah Bagg: So obviously we are a tech ticketing consultancy business. In the last three and a half years we've grown and now have five verticals. So attractions are one of them. Paul Marden: And who else do you work with then? Sarah Bagg: So the art, the leisure industry. So whether it be activity centres, cinemas, bowling centres and then live entertainment. So it could be anything from sports, festivals etc and the arts, like theatres or. Paul Marden: So closely aligned to your attractions. Then things that people go and do but different kinds of things loosely. Sarah Bagg: Say they're like live entertainment. Paul Marden: I like that. That's a nice description. So this must be Mecca for you to have all of these people brought together telling amazing stories. Sarah Bagg: I think how I would sum up museum and heritage today is that I think we're kind of going through a period of like being transformed, almost like back. People are reconstructing, connecting with real experiences and with people. Paul Marden: Yeah. Sarah Bagg: And I would like to think that tech is invisible and they're just to support the experience. I think there's a lot of things that are going on at the moment around, you know, bit nostalgia and people dragging themselves back to the 90s. And there's a lot of conversations about people and customer service and experience. And although technology plays a huge part in that, I would still like to think that people come first and foremost, always slightly weird from a technology consultant. Paul Marden: Well, nobody goes to a visitor attraction to be there on their own and interact with technology. That's not the point of being there. Yeah. Interesting talks that you've been today. Sarah Bagg: I think one of my favourite was actually one of the first of the day, which was about. Of how do you enhance the visitor experience through either like music and your emotions and really tapping into how you feel through, like all your different senses. Which was one of Stephen's talks which I really enjoyed. Paul Marden: That's really interesting. Sarah Bagg: I think if people like look at the visitor industry and across the board, that's why I'm so keen to stay, like across four different sectors, we can learn so much pulling ideas from like hospitality and restaurants and bars.Paul Marden: Completely. Sarah Bagg: Even if you think about like your best, there's a new bar there, so you can not very far from my home in Brighton and the service is an amazing. And the design of the space really caters for whether you're in there with 10 people or whether you're sat at the bar on your own. It doesn't exclude people, depending on what age you are or why you gone into the bar. And I think we can learn a lot in the visitor attractions industry because there's been a lot of talk about families today. I don't have children and I think that there, you need. Sarah Bagg: We need to think more about actually that lots of other people go to visitor attractions Paul Marden: Completely. Sarah Bagg: And they don't necessarily take children and they might want to go on their own. Yes, but what are we doing to cater for all of those people? There's nothing. Paul Marden: How do you make them feel welcome? How do you make them feel like they're a first class guest? The same as everybody else. Yeah. So where do you see the sector going over the next few years based on what you've seen today? Sarah Bagg: I think there'll be a lot more diversification between sectors. There's definitely a trend where people have got their assets. You know, like if you're looking at things like safari parks and zoos, places that have already got accommodation, but maybe like stately houses where there used to be workers that were living in those cottages or whatever, that they're sweating their assets. I think it would be interesting to see where tech takes us with that because there has been a tradition in the past that if you've got like, if your number one priority to sell is being like your hotel, then you would have like a PMS solution. But if it's the other way around, your number one priority is the attraction or the venue and you happen to have some accommodation, then how is that connecting to your online journey? Sarah Bagg: Because the last thing you want is like somebody having to do two separate transactions. Paul Marden: Oh, completely drives me crazy. Sarah Bagg: One thing I would also love to see is attractions thinking beyond their 10 till 6 opening hours completely. Because some days, like restaurants, I've seen it, you know, maybe they now close on Mondays and Tuesdays so they can give their staff a day off and they have different opening hours. Why are attractions still fixated in like keeping these standard opening hours? Because actually you might attract a completely different audience. There used to be a bit of a trend for like doing museum late. So I was speaking to a museum not very long ago about, you know, do they do like morning tours, like behind the scenes, kind of before it even opens. And I think the museum particularly said to me, like, "Oh, we're fine as we are.". Paul Marden: I've never met a museum that feels fine where it is at the moment. Sarah Bagg: But I guess the one thing I would love to see if I could sprinkle my fairy dus. Paul Marden: Come the revolution and you're in charge. Sarah Bagg: And it's not like, it's not even like rocket science, it's more investment into training and staff because the people that work in our industry are like the gold, you know, it's not tech, it's not pretty set works, it's not like fancy display cases. Yes, the artefacts and stuff are amazing. Paul Marden: But the stories, the people stuff. Yeah. Sarah Bagg: Give them empowerment and training and make the customer feel special. Paul Marden: Yes. Sarah Bagg: When you leave, like you've had that experience, you're only ever going to get that from through the people that you interact with completely. Paul Marden: Jeremy, hello. Welcome to Skip the Queue. We are, we are being slightly distracted by a dinosaur walking behind us. Such is life at M and H show. Jeremy Mitchell: Yeah. Paul Marden: So. Jeremy Mitchell: Well, anything to do with museums and dinosaurs, always great crowd pleasers. Paul Marden: Exactly, exactly. So is this your first time at M and H or have you been before? Jeremy Mitchell: Been before, but probably not for 10 years or more. It was, yes. I remember last time I came the theatres were enclosed so they were partitioned all the way around. Paul Marden: Right. Jeremy Mitchell: But because it's so popular now that would not just not would not work. It's a long time ago. It shows how long I've been volunteering. Paul Marden: In museums, doesn't it? So for our listeners, Jeremy, just introduce yourself and tell everyone about the role that you've got at the Petersfield Museum. Jeremy Mitchell: Okay, so I'm Jeremy Mitchell. I'm a trustee at Petersfield Museum now Petersfield Museum and Art Gallery. I'm actually now chair of trustees. Paul Marden: Paint a little picture for us of Petersfield Museum then. What could someone expect if they came to you? Apart from, as I understand, a very good cup of coffee. Jeremy Mitchell: A very good cup of coffee. Best in Petersfield. And that's not bad when there are 32 competitors. You'll get a little bit of everything you'll get a bit of. You'll get the story of Petersfield, but you'll get so much more. We've got collections of costume going back to the mid 18th century. We've got work of a local artist, Flora Torte, one of those forgotten female artists from between the wars. She's a story that we will be exploring. We've got, in partnership with the Edward Thomas Fellowship, a big archive of books and other artefacts by and about Edward Thomas, who was a poet, writer, literary critic. He's one of the poets killed in the First World War. But he's not well known as a war poet because he was writing about the impact of war on life at home. Jeremy Mitchell: So he's now more well known as a nature poet. Paul Marden: So you're telling the story not just of the place, you're telling the story of the people that have produced great art or had an impact on Petersfield. Jeremy Mitchell: Yes. And their networks and how they might relate to Petersfield in turn. And we've got the costume collection I mentioned going back to the mid 18th century, which came from Bedale School. They've all got stories to them. Paul Marden: Interesting. Jeremy Mitchell: This came from Bedale School, which is a private school on the edge of Petersfield. It was actually collected by their drama teacher between the 1950s and the 1970s. Paul Marden: Wow. Jeremy Mitchell: Because she believed in authenticity. So if she was putting on a 19th century production, she would want genuine 19th century clothes. Paul Marden: Let me tell you, my drama productions in a 1980s comprehensive did not include authentic 19th century costumes. Jeremy Mitchell: If were doing something like that at school, their parents would have been, all right, go down to the jumble sale, buy some material, make something that looks something like it. Paul Marden: Yeah. Jeremy Mitchell: But no, she was, well, if you haven't got anything in your attic that's suitable, please send me some money because there's a sale at Sotheby's in three months. Time off costume from the period. Paul Marden: Excellent. Jeremy Mitchell: And we've got some lovely pieces in there. When we put on the Peggy Guggenheim exhibition, which is what were talking about earlier today here, were able to bring in costume from the 1930s, Chanel dress, other high quality, not. Not necessarily worn by Peggy Guggenheim, but her. Paul Marden: Authentic of the period. Jeremy Mitchell: Authentic of the period. But her son was at Bedale, so she could have been asked to donate. Paul Marden: So. Okay. Jeremy Mitchell: Highly unlikely, but it was similar to items that she had been photographed in or would have been. Would have been wearing. Paul Marden: So tell me about the. The presentation. How was that? Jeremy Mitchell: It went so quickly. Paul Marden: Oh, yes. You get in the zone don't you? Jeremy Mitchell: You get in the zone. But it flowed and Louise was great. Louise had done the bulk of the. The work. She prepared the presentation that visually told the story of the exhibition and its outcomes and impacts. And I filled in the boring book, I call it the BBC, the boring but crucial. How we funded it, how we organised the project, management around it, the planning and getting buy in from the rest of the trustees at the beginning, because it was potentially a big financial commitment if we hadn't been able to fund it. Paul Marden: Isn't it interesting? So coming to an event like this is always. There's always so much to learn, it's always an enriching experience to come. But it's a great opportunity, isn't it, for a small museum and art gallery such as Petersfield? It feels a little bit like you're punching above your weight, doesn't it, to be invited onto this stage to talk about it. But really you're telling this amazing story and it's of interest to everybody that's here. Jeremy Mitchell: We want to share it. If we've been able to do it, then why can't they? Why can't you? Why can't we all do it? And yes, you need the story, but if you dig deep enough, those stories are there. Paul Marden: Absolutely, Absolutely. One of the things that is a real common conversation here, M and H, is looking forward, crystal ball gazing, talking. There's challenges in the sector, isn't there? There's lots of challenges around funding and I guess as a small museum, you must feel those choppy waters quite acutely. Jeremy Mitchell: Definitely. I mean, we're an independent museum, so we're not affected by spending cuts because we don't get any funding from that area. But the biggest challenge is from the funding perspective. Yes, we have a big income gap every year that we need to bridge. And now that so much more of the sector is losing what was its original core funding, they're all fishing in the same pond as us and they've got. Invariably they've got a fundraising team probably bigger than our entire museum team, let alone the volunteer fundraiser that we've got. So, yes, it is a challenge and you are having to run faster just to stand still. The ability to put on an exhibition like Peggy Guggenheim shows that we are worth it. Paul Marden: Yes, absolutely. Jeremy Mitchell: And the Guggenheim was funded by Art Fund Western loan programme and an Arts Council project grant. And it was a large Arts Council project grant. Paul Marden: So although everyone's fishing in the same pond as you're managing to yeah. To stretch my analogy just a little bit too far, you are managing to. To get some grant funding and. Jeremy Mitchell: Yes. Paul Marden: And lift some tiddlers out the pond. Jeremy Mitchell: Yes. But it was quite clear that with Peggy it was a story that had to be told. Paul Marden: So we talked a little bit about challenging times. But one of the big opportunities at M and H is to be inspired to think about where the opportunities are going forwards. You've had a day here today. What are you thinking as inspiration as next big things for Petersfield Museum. Jeremy Mitchell: I'm finding that really difficult because we're small, we're a small site, Arkansas, I think has got to be a way forward. I miss the talk. But they're all being recorded. Paul Marden: Yes. Jeremy Mitchell: So I shall be picking that one up with interest. But AR is something. We've got police cells. Well, we've got a police cell. Paul Marden: Okay. Jeremy Mitchell: Now, wouldn't it be great to tell an augmented reality story of Victorian justice to kids? Paul Marden: Yes. Jeremy Mitchell: While they're sat in a victory in a Victorian police cell on a hard wooden bench. That is the original bench that this prisoners would have slept on. Paul Marden: I've done enough school visits to know there's enough kids that I could put in a jail just to keep them happy or to at least keep them quiet whilst the rest of us enjoy our visit. Yes. I feel like I need to come to Petersfield and talk more about Peggy because I think there might be an entire episode of Skip the Queue to talk just about putting on a big exhibition like that. Jeremy Mitchell: Yeah, no, definitely. If you drop me an email you can skip the queue and I'll take you around. Paul Marden: Oh lovely, Rachel, welcome to Skip the Queue. You join me here at M and H show. And we've taken over someone's stand, haven't we? I know, it feels a bit weird, doesn't it? Rachel Kuhn: I feel like we're squatting but I. Paul Marden: Feel a little bit like the Two Ronnies, cuz we're sat behind the desk. It's very strange. Which one are you? Anyway, just for listeners. Introduce yourself for me. Tell listeners what it is that you do at BOP Consulting. Rachel Kuhn: Yeah, so I'm Rachel Kuhn, I'm an associate director at BOP and we specialise in culture and the creative economy and kind of working across everything that is to do with culture and creative economy globally. But I lead most of our strategy and planning projects, particularly in the UK and Ireland, generally working with arts, heritage, cultural organisations, from the very earliest big picture strategy through to real nitty gritty sort of operational plans and outside of bop. I'm a trustee for Kids in Museums, where we love to hang, and also a new trustee with the Postal Museum. Paul Marden: Given what you do at bop, this must be like the highlight of the year for you to just soak up what everybody is doing. Rachel Kuhn: I love it. I mean, it's so lovely just going around, chatting to everybody, listening in on the talks and I think that spirit of generosity, you know, like, it just comes across, doesn't it? And it just reminds me why I love this sector, why I'm here. You know, everyone wants to, you know, contribute and it's that whole sort of spirit of what do they say? We know when the tide rises, so do all the boats or all the ships. And I feel like that's the spirit here and it's lovely. Paul Marden: It is such a happy place and it's such a busy, vibrant space, isn't it? What have been the standout things for you that you've seen today? Rachel Kuhn: I think probably on that spirit of generosity. Rosie Baker at the founding museum talking about the incredible work they've done with their events, hires, programmes. Obviously got to give a shout out to the Association of Cultural Enterprise. I've been doing a lot of hanging out there at their stage day. So Gurdon gave us the rundown of the benchmarking this morning. Some really good takeaways from that and Rachel Mackay, I mean, like, obviously. Paul Marden: Want to go into. Rachel Kuhn: You always want to see her. Really good fun, but lovely to hear. She's talking about her strategy, the Visitor Experience strategy. And you know what, I spend so much time going into places looking at these sub strategies, like visual experience strategies that just haven't been written in alignment with the overall strategy. So it's lovely to see that linking through, you know, and obviously I'm from a Visitor Experience background, so hugely passionate about the way that Visitor Experience teams can make visitors feel the organization's values. And that alignment was really impressive. So, yeah, really lovely and loads of great takeaways from all those talks. Paul Marden: I will just say for listeners, all of these talks have been recorded, so everyone's going to be able to download the materials. It take a couple of weeks before they were actually published. But one of the questions that I've asked everybody in these vox pops has been, let's do some crystal ball gazing. It's. It stinks at the moment, doesn't it? The, the, the economy is fluctuating, there is so much going on. What do you see 6 to 12 month view look like? And then let's really push the boat out. Can we crystal ball gaze maybe in five years? Rachel Kuhn: Yeah.  I mean, look, I think the whole problem at the moment and what's causing that sort of nervousness is there's just a complete lack of surety about loads of things. You know, in some ways, you know, many organisations have welcomed the extension for the MPO round, the current round, but for many, you know, that's just pushed back the opportunity to get in on that round that little bit further away. It's caused that sort of nervousness with organisations are having to ride on with the same funding that they asked for some years ago that just doesn't, you know, match, you know, and it's actually a real time cut for them. Paul Marden: Absolutely. Rachel Kuhn: So I think, very hard to say, I don't know that there's much I can say. I feel like as at sea as everyone else, I think about what the landscape looks like in the next six months, but I think that never has there been, you know, a better time than something like this like the M and H show. You know, this is about coming together and being generous and sharing that information and I think reaching out to each other and making sure that we're sort of cross pollinating there. There's so much good stuff going on and we've always been really good at that and I think sometimes when we're feeling a bit down, it feels like, oh, I just don't want to go to something like this and meet others and, you know, get into a bit of a misery cycle. Rachel Kuhn: But actually it's so uplifting to be at something like this. And I think, you know, what we've seen here is at the show today, I think, is organisations being really generous with their experience and their expertise. Suppliers and consultants and supporters of the sector being really generous with their time and their expertise and actually just shows just spending a bit of time with each other, asking things of each other. We've just got loads of stuff to share and we're all really up for it. And I think that generosity is so critical and I mean, obviously I'm going to plug, I've got to plug it. Rachel Kuhn: So, you know, if you are a supplier, if you are a commercial business working in this sector, it might be tough times for you, but it's certainly nowhere near as hard as it is for the arts and cultural heritage organisations in the sector. You know, reach out to them and see how you can support them and help them. I mean, you and I have both been on a bit of a drive recently to try and drum up some sponsorship and corporate support for kids in museums who, you know, an Arts council MPO who we're incredible, incredibly proud to represent and, you know, do reach out to us. If you've been thinking, oh, I just want to sponsor something and I'd love to sponsor us. Paul Marden: Exactly. I mean, there's loads of opportunities when you take kids in museums as an example, loads of opportunities for. And this is what Arts Council wants us to do. They want us to be more independent, to generate more of our own funding and we've got a great brand, we do some amazing work and there's lots of opportunities for those commercial organisations who align with our values to help to support us. Rachel Kuhn: So I think you asked me there about what's in the next year. So next year, six months, I don't know is the answer. I think it's just a difficult time. So my advice is simply get out there, connect, learn from each other, energise each other, bring each other up. Let's not get into that sort of doom cycle. That's very easy next five years. You know what, I've had some really interesting meetings and conversations over the last. Well, one particularly interesting one today, some other ones about some funds that might be opening up, which I think is really exciting. You know, we've seen this really big challenge with funding, you know, slowing funding going in much larger amounts to a smaller number of large organisations and that causes real problems. But I think there might be a small turnaround on that. Rachel Kuhn: I'm not crumbs in the earth. I think it's still tough times. But that was really exciting to hear about. I'm also seeing here at the show today. I've been speaking to a lot of suppliers whose their models seem to be shifting a lot. So a lot more opportunities here where it requires no investment from the attraction and a lot more sort of interesting and different types of profit share models, which I think is really interesting. So I think the other thing I'd say is if you're an attraction, don't discount partnering some of these organisations because actually, you know, go and talk to them. Rachel Kuhn: Don't just, don't just count them out because you think you haven't got anything to invest because many of them are visiting new models and the couple that I've spoken to who aren't, learn from your competitors and start doing some different models. And I think that's been really interesting to hear some very different models here for some of the products, which is really exciting. Paul Marden: It is really hard sitting on the other side of the fence, as a supplier, we need cash flow as well. We've got to pay bills and all of those sorts of things. But you're right, there are interesting ways in which we all want to have a conversation. As you say, don't sit back afraid to engage in the conversation because you've got nothing to invest, you've got an important brand, you've got an audience. Those are valuable assets that a supplier like us would want to partner with you to help you to bring a project to life. And that might be on a rev share model, it might be on a service model. There's lots of different ways you can slice it and dice it. Rachel Kuhn: And going back, on a closing note, I suppose, going back to that generosity thing, don't think because you haven't got any money to commission, you know, a supplier to the sector or a commercial company, that you can't reach out to them. Like, you know, we are in this because we really want to support these organisations. This is our passion. You know, many of us are from the sector. You know, I will always connect somebody or introduce somebody or find a way to get a little bit of pro bono happening, or, you know, many of my colleagues are on advisory committees, we're board members. And I think that's the same for so many of the companies that are, like, working with the sector. You know, reach out and ask for freebie, you know, don't ask, don't get. Paul Marden: Yeah, exactly. Rachel, it is delightful to talk to you as always. Thank you for joining us on Skip the Queue and I am sure, I'm sure we'll make this into a full episode one day soon. I do say that to everybody. Rachel Kuhn: Thanks so much. Lovely to speak to you. Paul Marden: Andy. Andy Povey: Paul.Paul Marden: We've just walked out of the M and H show for another year. What are your thoughts? Andy Povey: First, I'm exhausted, absolutely exhausted. I'm not sure that I can talk anymore because I've spent 48 hours having some of the most interesting conversations I've had all year. Paul Marden: No offence, Tonkin. Andy Povey: You were part of some of those conversations, obviously, Paul. Paul Marden: I was bowled over again by just the sheer number of people that were there and all those lovely conversations and everybody was just buzzing for the whole two days. Andy Povey: The energy was phenomenal. I worked out that something like the 15th show, M & H show that I've been to, and I don't know whether it's just recency because it's sitting in the far front of my mind at the moment, but it seems like this was the busiest one there's ever been. Paul Marden: Yeah, I can believe it. The one thing that didn't change, they're still working on Olympia. Andy Povey: I think that just goes on forever. It's like the fourth Bridge. Paul Marden: Talks that stood out to you. Andy Povey: I really enjoyed interpretation One led by the guy from the sign language education company whose name I can't remember right now. Paul Marden: Yeah, Nate. That was an amazing talk, listeners. We will be getting him on for a full interview. I'm going to solve the problem of how do I make a inherently audio podcast into something that's accessible for deaf people? By translating the podcast medium into some sort of BSL approach. So that was the conversation that we had yesterday after the talk. Andy Povey: I know. I really look forward to that. Then, of course, there was the George and Elise from Complete Works. Paul Marden: I know. They were amazing, weren't they? You couldn't tell at all that they were actors. Do you know, it was really strange when George. So there was a point in that talk that George gave where we all had a collective breathing exercise and it was just. It was. It was so brilliantly done and were all just captivated. There must have been. I rechon there was 100 people at theatre at that point. Absolutely. Because it was standing room only at the back. And were all just captivated by George. Just doing his click. Very, very clever. Andy Povey: But massively useful. I've seen the same thing from George before and I still use it to this day before going on to make a presentation myself. Paul Marden: Yeah, yeah. Andy Povey: Just grounding yourself, centering yourself. Well, it's fantastic. Paul Marden: Yeah. But the whole thing that they were talking about of how do we create opportunities to have meaningful conversations with guests when they arrive or throughout their entire experience at an attraction so that we don't just talk about the weather like we're typical English people. Andy Povey: That's great, isn't it? Go and tell a Brit not to talk. Talk about the weather. Paul Marden: But training your staff makes absolute sense. Training your staff to have the skills and the confidence to not talk about the weather. I thought that was really interesting. Andy Povey: It's an eye opener, isn't it? Something really simple, but could be groundbreaking. Paul Marden: Yeah. Andy Povey: Then what was your view on all of the exhibitors? What did you take away from all the stands and everybody? Paul Marden: Well, I loved having my conversation yesterday with Alan Turing. There was an AI model of Alan Turing that you could interact with and ask questions. And it was really interesting. There was a slight latency, so it didn't feel quite yet like a natural conversation because I would say something. And then there was a pause as Alan was thinking about it. But the things that he answered were absolutely spot on, the questions that I asked. So I thought that was quite interesting. Other exhibitors. Oh, there was a lovely point yesterday where I was admiring, there was a stand doing custom designed socks and I was admiring a design of a Jane Austen sock and there was just somebody stood next to me and I just said, "Oh, Jane Austen socks." Paul Marden: Very on Trend for the 250th anniversary of Jane Austen, that all of the museums in Hampshire will be buying those up. And should funnily you should say that I'm the chief executive of Chawton Park House, which is one of the museums in the last place that Jane Austen lived. So very interesting, very small world moment at that point. Andy Povey: I do, it's almost an oxymoron to talk about Jane Austen socks. I don't imagine her having worn anything with nylon or Lycra in it. Paul Marden: Very true. I hadn't tweaked that. Andy Povey: There was a lot of AI there wasn't there AI this, AI that. Paul Marden: And there were some really good examples of where that is being used in real life. Yeah, yeah. So there were some examples where there's AI being used to help with visitor counts around your attraction, to help you to optimise where you need to put people. I thought that Neil at Symantec just talking about what he called answer engine optimisation. That was interesting. There were some brilliant questions. There was one question from an audience member asking, are there any tools available for you to figure out whether how well your organisation is doing at being the source of truth for AI tools? Andy Povey: Yeah, yeah. So almost like your Google search engine ranking. Paul Marden: But exactly for ChatGPT. Andy Povey: And have you found one yet? Paul Marden: No, not yet. There's also quite a lot of people talking about ideas that have yet to find a home. Andy Povey: Yes. What a very beautiful way of putting it. Paul Marden: The people that have. That are presenting a topic that has yet to get a real life case study associated with it. So the rubber hasn't yet hit the road. I don't think on that. Andy Povey: No. I think that's true for an awful lot of AI, isn't it? Not just in our sector. Paul Marden: No. Andy Povey: It's very interesting to see where that's all going to go. And what are we going to think when we look back on this in two or three years time? Was it just another chocolate teapot or a problem looking for a solution? Or was it the revolution that we all anticipate. Paul Marden: And I think it will make fundamentals change. I think it's changing rapidly. But we need more real case studies of how you can do something interesting that is beyond just using ChatGPT to write your marketing copy for you. Andy Povey: Yeah, I mean it's all about putting the guest at the front of it, isn't it? Let's not obsess about the technology, let's look at what the technology is going to enable us to do. And back to the first part of this conversation, looking at accessibility, then are there tools within AI that are going to help with that? Paul Marden: Yeah, absolutely. So there was definitely. There was an interesting talk by Vox. The people that provide, they provide all of the radio boxes for everybody to wear at M and H that provides you with the voiceover of all of the speakers. But they use this technology across all manner of different attractions and they were talking about using AI to do real time translation of tours. So you could. Andy Povey: Very interesting. Paul Marden: Yeah. So you could have an English speaker wandering around doing your tour and it could real time translate up to. I think it was up to four languages. Andy Povey: BSL not being one of those languages. Paul Marden: Well, no, they were talking about real time in app being able to see subtitles. Now, I don't know whether they went on to say you could do BSL. And we know from the other presentation that not everybody that is deaf is able to read subtitles as fast as they can consume sign language. So it's important to have BSL. But there were some parts of that Vox product that did it address deaf people. It wasn't just multilingual content. Andy Povey: So AI people, if you're listening, you can take the idea of translating into BSL in real time and call it your own. Paul Marden: Yeah, we very much enjoyed hosting our theatre, didn't we? That was a lot. And Anna, if you are listening, and I hope you are, because lots of people have said very nice things in this episode about M and H. Andy and I would love to come back next year. Andy Povey: Absolutely. Paul Marden: And host a theatre for you. Any other thoughts? Andy Povey: Just really looking forward to the rest of the week off. Yeah, it's a sign of a good show when you walk away with all that positive feeling and that positive exhaustion and you probably need a week to reflect on all of the conversations that we've had. Paul Marden: Yeah, absolutely. Next up we is AIM Conference at Mary Rose in June. I can't wait very much. Looking forward to that. Thank you ever so much for listening. We will join you again in a few weeks. See you soon. Bye Bye. Andy Povey: Draw.Paul Marden: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others to find us. Skip The Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them to increase their visitor numbers. You can find show notes and transcripts from this episode and more over on our website, skipthequeue fm.  The 2024 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsDownload the 2024 Rubber Cheese Visitor Attraction Website Survey Report

Horrible defense and a horribly coached game. Let's talk.0:00 Intro1:25 Game Recap & Thoughts5:09 Celtics Switch Beaters13:56 PROMO BREAK15:18 Thibs No Adjustments25:36 PROMO BREAK27:00 Trivia27:47 OutroTrivia: When the Knicks defeated the Celtics in the first round of 2013, how many games did it take?*SUPPORT THE POD*https://account.venmo.com/u/Robert-Carbone-Jr-28Audio

I am back from book tour, and I can't put into words how happy I am to talk to all of you again!  First I catch up with the woman who got engaged at my book tour stop in Chicago, and how hard it was for me not to ruin the surprise.  The call of the day?  That goes to our friend Sarah who's current hook up loves the backseat of cars, and embarrassed girls in the woods (not a joke). 

Episode 497: It easily could be the worst results week in NYCFC history, losing to USL side, Pittsburgh Riverhounds, in the US Open Cup on Wednesday followed up by a loss to last place CF Montreal at home on Saturday.  Pascal Jansen is running out of options as he juggles the extremely thin lineup options. … Continue reading Ousted and Embarrassed / Ep 497 / Blue City Radio →

Even Disney die-hards have their blind spots! This week on The Dis-List Podcast, Nick and Rob reveal the top 5 things they're embarrassed to admit they've never done at Walt Disney World. From classic attractions to fan-favorite snacks, we're airing our Disney regrets—so you don't have to. Tune in to see if your favorites made our list… and let us know what you've somehow missed too!Support the show on Patreon at patreon.com/dislistpod and follow us on Instagram @dislistpod for more Disney debates, behind-the-scenes fun, and listener shoutouts!

Ever whispered a period question into Google at 2am? You’re not alone.This week on FIT(ish), Phoebe Parsons is joined by women’s health expert and hormone whisperer Nat Kringoudis to answer all the period questions you've definitely wondered about—but never felt brave enough to ask. From weird clots and spotting to syncing with your bestie (is that even real?), no topic is off limits. It's the no-BS period chat we all needed growing up—TMI included. Get ready to laugh, learn, and finally feel normal about what your uterus is up to.LOVE THE PODCAST? Don't forget to follow FIT(ish) on Apple, Spotify or wherever you get your podcasts and write a review. Follow Phoebe on Instagram Follow Nat on Instagram here Visit her website here Listen to her podcast here See omnystudio.com/listener for privacy information.

Questions explored in this episode:1. I have no interest in boys. I'm worried that this will be an issue when I am ready to date. Is this normal for someone my age to be thinking about this and is it something I should be worried about? (02:25)2. How can I not be embarrassed being seen in public with my non-religious relatives? (08:31)3. How do people have so many children? Some kids will inevitably end up being neglected... (13:23)4. My parents are constantly fighting and putting each other down. I'm afraid to bring my friends over in case my parents explode at each other. What can I do? (17:21)Submit your anonymous questions at www.jewishteentalk.com!

Listen to Caroline Wilson's thoughts. See omnystudio.com/listener for privacy information.

Friday's 9am hour of Mac & Cube started off with Greg apologizing to the Lacrosse community; then, Greg comes to the realization that he embarrassed himself in front of his son and the whole world; and later, Greg's sitdown with Indiana's Curt Cignetti provided answers to what should be done with FCS/D-II as well as Strength of Schedule. "McElroy & Cubelic In The Morning" airs 7am-10am weekdays on WJOX-94.5!!See omnystudio.com/listener for privacy information.

Are the Celtics finished? I Do Steelers or Cowboys have better chance at playoffs? I Who is most underrated QB currently and of all-time?

Game 2 was an embarrassment for the Nuggets, as Oklahoma City blew them out, 149-106. Thunder set the tone early and score 87 points in the first half. Which was worse in the first half for the Nuggets - their offense or defense? Look ahead to Game 3 in Denver tomorrow night. Where does last night rank in terms of all-time blowouts involving Denver teams? Eric and Bruce get into it all!

learn how to use the word 'embarrassed' in English

Today's word of the day is ‘45' as in the Celtics as in the Knicks as in 3-point shooting as in NBA playoffs. What a game. The Knicks came back from 20 points down to win Game 1 of the Second Round. At what point do the Celtics stop shooting like that? Never? Will they ever miss that many again? (10:20) The Denver Nuggets came back to beat the Oklahoma City Thunder on the back of Nikola Jokic again. He dropped a monster game. And Aaron Gordon dropped the game-winner. (14:30) Justin Tucker was released by the Baltimore Ravens on Monday. We all knew it was coming. But the Ravens statement… what was that? (23:50) The NFL Draft is coming to Washington D.C. Donald Trump, Roger Goodell, and Josh Harris made the announcement together. Hmmmmm. (32:25) Review: Another Simple Favor. (36:05) So You Wanna Talk to Samson!? Someone asked me about trading Sandy Alcantara. Is his value plummeting with how bad he has been? (45:50) NPPOD. (48:11) The Texas Rangers fired its hitting coach on Sunday. It's been a bad, bad , bad season for them offensively. In comes Brett Boone to save the day. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Today's word of the day is ‘45' as in the Celtics as in the Knicks as in 3-point shooting as in NBA playoffs. What a game. The Knicks came back from 20 points down to win Game 1 of the Second Round. At what point do the Celtics stop shooting like that? Never? Will they ever miss that many again? (10:20) The Denver Nuggets came back to beat the Oklahoma City Thunder on the back of Nikola Jokic again. He dropped a monster game. And Aaron Gordon dropped the game-winner. (14:30) Justin Tucker was released by the Baltimore Ravens on Monday. We all knew it was coming. But the Ravens statement… what was that? (23:50) The NFL Draft is coming to Washington D.C. Donald Trump, Roger Goodell, and Josh Harris made the announcement together. Hmmmmm. (32:25) Review: Another Simple Favor. (36:05) So You Wanna Talk to Samson!? Someone asked me about trading Sandy Alcantara. Is his value plummeting with how bad he has been? (45:50) NPPOD. (48:11) The Texas Rangers fired its hitting coach on Sunday. It's been a bad, bad , bad season for them offensively. In comes Brett Boone to save the day. Learn more about your ad choices. Visit podcastchoices.com/adchoices

The All Advice Show kicks off with a woman who has issues with her son taking two big girls to the prom Headlines says this job is the absolute toughest job

They Said It: Greg thinks Tatum is embarrassed by giving up 20 point lead

We and our guest YouTuber RogersBasediscuss Shonen Jump manga Koisome Momiji.   MAL Description:  A girl asks Katsuragi Shouta to take a picture of her with Enoshima in the background. Embarrassed by her cuteness, he takes the picture and runs away. He later finds out that she is an actress by the name of Shinomiya Sana. A TV drama, Koisome Momiji, will be shot in Shouta's town and Sana will be starring in one of the lead roles, as a passionate girl who wholeheartedly chases after the guy she loves. However, Sana has never experienced that kind of love. To practice for this role (and maybe truly fall in love) Sana asks Shouta to be her boyfriend!   Show Notes: • You can reach us at Twitter @shonenflopcast, Tumblr shonen-flop, or email shonenflop@gmail.com   • You can find our guest at youtube.com/rogersbase and @rogersbase   • Get Shonen Flop merch, including this episode's cover art, on a shirt, mug, print, or whatever else might catch your 1https://www.teepublic.com/stores/shonen-flop?ref_id=22733   • Become a member of our community by joining our Discord. You can hang out with us, submit your questions or six word summaries! Find it at https://discord.com/invite/4hC3SqRw8r   • Want to be a guest? You can ask to be on a future episode at bit.ly/shonen_flop_guest   Credits: • Manga by Sakamoto, Tsugirou (Story), Miura, Tadahiro (Art) (famos for Yuuna and the Haunted Hot Springs)   • Shonen Flop is hosted by David Weinberger and Jordan Forbes   • Additional editing assistance by Dylan Krider you can find his podcast, Anime Out of Context at animeoutofcontext.com   • Assistance with pronunciation, translation, and other miscellaneous research done by Tucker Whatley and MaxyBee   • Thanks to Kalalla for being our social media manager   • Episode art by Merliel (IG: mer_liel)   • Cover art funded by our generous art benefactor Nigel Francis

You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

In this episode of Shoujo Sundae, Chika, Giana, and Kayla and Yana of Lovely Incorporated review episodes seven through nine of My Love Story with Yamada Kun at Lv999! In episode seven, Yamada removes Akane's hair clip from her hair while she's sleeping, and intercepts an unexpected visit from Takuma at her door. Akane gets a part-time job at a convenience store. At school, Yamada is asked to work on his class's cultural festival committee. In episode eight, Akane, Eita, Runa, and Kamota all attend Yamada's school's cultural festival. Runa's social anxiety gives her a stomachache, landing her in the infirmary for the day. Girls at Yamada's school glare at Akane as she walks with Yamada, and Eita suggests they actually start dating. Embarrassed, Akane storms off at the notion, but Yamada follows her. In episode nine, Yamada's classmate, Tsubaki, joins the guild, much to Runa's chagrin. Tsubaki seems to have a crush on Yamada. Working overtime causes Akane to come down with an intense fever. She collapses outside, and Yamada finds her.Grab your spoon, and let's dig in!Snowkissed Romance Kickstarterhttps://www.kickstarter.com/projects/lovelyinc/snowkissed-romance-90s-shoujo-inspired-otome Follow our wonderful guests - Lovely Inc!https://www.instagram.com/lovelyincorporated https://x.com/lovelyinc_https://www.tiktok.com/@lovelyinc_ https://bsky.app/profile/lovelyinc.bsky.social Latte & Foam YouTubehttps://www.youtube.com/@latteandfoam Kayla & Yanahttps://x.com/kaylaslovelyyhttps://x.com/raevendoesithttps://instagram.com/kiyanaraeven_ Giana's Playthrough of the Snowkissed Romance demohttps://youtu.be/MwDc_bw4gvM?si=Ix26J2uWme1js9bL EPISODE 7[1:01] About Lovely Inc[17:05] Soft Serve Summary[18:50] Sprinkles on Top[24:10] Floats Your Boat[31:59] Banana Split[46:05] Rocky Road[47:27] Nuts[53:19] Hot Fudge[55:04]I Scream, You Scream[1:01:00] Cherry on TopEPISODE 8[1:01:36] Soft Serve Summary[1:03:02] Sprinkles on Top[1:05:22] Floats Your Boat[1:10:24] Banana Split[1:16:38] Rocky Road[1:17:30] Nuts[1:20:19] I Scream, You Scream[1:24:06] Cherry on TopEPISODE 9[1:26:24] Soft Serve Summary[1:27:54] Sprinkles on Top[1:31:32] Floats Your Boat[1:38:10] Banana Split[1:40:43] Rocky Road[1:44:16] Nuts[1:46:02] Hot Fudge[1:46:17] I Scream You Scream[1:48:55] Cherry on TopAbout Shoujo Sundae:Shoujo Sundae is a podcast safe haven for fans that are in love with shoujo anime and manga. Hosted by Giana Luna and Chika Supreme, Shoujo Sundae aims to review and reflect on shoujo properties that deserve more attention than what they currently receive. Giana Luna is a podcaster by moonlight and a musician by daylight.Chika Supreme is a podcaster by moonlight and a social media manager by daylight.Find Shoujo Sundae wherever you listen to your podcasts: https://pod.link/1634859352If you enjoyed this episode, SHARE it with a friend and RATE/REVIEW it on Apple Podcasts and Spotify!Connect with Giana, Chika, and Shoujo Sundae!Visit our website: http://shoujosundae.com Pledge on Patreon: https://patreon.com/shoujosundae Shoujo Sundae's Social Media: https://linktr.ee/shoujosundaeSend us an email: shoujosundaepodcast@gmail.comFollow Giana Luna on BlueSky: https://bsky.app/profile/gianaluna.bsky.social Follow her on Instagram: https://www.instagram.com/giana_luna_ Follow Chika Supreme on BlueSky: https://bsky.app/profile/chika.shoujosundae.com Follow her on Instagram: https://www.instagram.com/chikasupreme A breakdown of the Shoujo Sundae segments:-A Soft Serve Summary (episode/film recap)-Sprinkles on Top (symbolism in the media)-Floats Your Boat (enjoyed moments)-Banana Split (split opinion or confusing moments)-Rocky Road (sad moments)-Nuts (shocking moments)-Hot Fudge (hot takes or angry rants)-I Scream, You Scream (disliked moments)- Cherry on Top (favorite moment)

Willard and Dibs react to last night's blowout Warriors loss in Game 5 to the Rockets and discuss a singular moment: when Pat Spencer and Alperen Şengün got into a mini-scuffle in the fourth quarter. Was that a bad look by Şengün and the Rockets?

learn 20 high-frequency expressions, including words for natural disasters and common emotions

QOTD: What is the most embarrassing thing one of your parents did to you?

The Miami Heat were terrible against the Cavs, and got swept. Is Heat Culture dead? The Warriors held on in Game 4, but should Draymond have been kicked out? Also, Canty's Power Rankings. Plus, which young QB is under the most pressure heading into next season? Learn more about your ad choices. Visit podcastchoices.com/adchoices

The Miami Heat were terrible against the Cavs, and got swept. Is Heat Culture dead? The Warriors held on in Game 4, but should Draymond have been kicked out? Also, Canty's Power Rankings. Plus, which young QB is under the most pressure heading into next season? Learn more about your ad choices. Visit podcastchoices.com/adchoices

The Miami Heat were terrible against the Cavs, and got swept. Is Heat Culture dead? The Warriors held on in Game 4, but should Draymond have been kicked out? Also, Canty's Power Rankings. Plus, which young QB is under the most pressure heading into next season? Learn more about your ad choices. Visit podcastchoices.com/adchoices

The Miami Heat were terrible against the Cavs, and got swept. Is Heat Culture dead? The Warriors held on in Game 4, but should Draymond have been kicked out? Also, Canty's Power Rankings. Plus, which young QB is under the most pressure heading into next season? Learn more about your ad choices. Visit podcastchoices.com/adchoices

The Miami Heat were terrible against the Cavs, and got swept. Is Heat Culture dead? The Warriors held on in Game 4, but should Draymond have been kicked out? Also, Canty's Power Rankings. Plus, which young QB is under the most pressure heading into next season? Learn more about your ad choices. Visit podcastchoices.com/adchoices

MAL Description: A girl asks Katsuragi Shouta to take a picture of her with Enoshima in the background. Embarrassed by her cuteness, he takes the picture and runs away. He later finds out that she is an actress by the name of Shinomiya Sana. A TV drama, Koisome Momiji, will be shot in Shouta's town and Sana will be starring in one of the lead roles, as a passionate girl who wholeheartedly chases after the guy she loves. However, Sana has never experienced that kind of love. To practice for this role (and maybe truly fall in love) Sana asks Shouta to be her boyfriend!   Show Notes: • You can reach us at Twitter @shonenflopcast or email us shonenflop@gmail.com   • Help keep the show running by joining the Shonen Flop Patreon at patreon.com/shonenflop. Get perks like early access to episodes; picking series for us to cover; and exclusive episodes on manga like Undead Unluck, Magu-chan: God of Destruction, and Cypher Academy.   • Become a member of our community by joining our Discord. You can hang out with us, submit your questions or six word summaries! Find it at https://discord.com/invite/4hC3SqRw8r   • Get Shonen Flop merch, including this episode's cover art, on a shirt, mug, print, or whatever else might catch your eye https://www.teepublic.com/stores/shonen-flop?ref_id=22733   • Want to be a guest? You can ask to be on a future episode at bit.ly/shonen_flop_guest   Credits:   • Manga by Sakamoto, Tsugirou (Story), Miura, Tadahiro (Art)   • Shonen Flop is hosted by David Weinberger and Jordan Forbes   • Additional editing assistance by Dylan Krider you can find his podcast, Anime Out of Context at animeoutofcontext.com   • Assistance with pronunciation, translation, and other miscellaneous research done by Tucker Whatley and MaxyBee

On this episode Glenn, Cat and Jenn discuss what hitting rock bottom feels like and if this is even the bottom. Rather than go through our takes we talk about every one else's. We run through all the comments on our various socials and try to make sense of it all. We appreciate everyone sharing their thoughts with us. We are just as frustrated and disappointed.

On this episode Glenn, Cat and Jenn discuss what hitting rock bottom feels like and if this is even the bottom. Rather than go through our takes we talk about every one else's. We run through all the comments on our various socials and try to make sense of it all. We appreciate everyone sharing their thoughts with us. We are just as frustrated and disappointed.

NBA and Miami Heat Content featuring Jimmy Butler, Bam Adebayo, Tyler Herro, Andrew Wiggins, Kel'el Ware, Nikola Jovic, Terry Rozier, Jaime Jaquez Jr., Duncan Robinson, Davion Mitchell, Kevin Love, Haywood Highsmith, Pelle Larsson, Keshad Johnson, Erik Spoelstra and more. Subscribe for more Miami Heat, Miami Dolphins, NBA and NFL news. My YouTube Channel My Twitter Intro Song : Pine Island - RadixTheRuler Outro Song : Pull Up Freestyle - RadixTheRuler

On the latest episode of Pickaxe and Roll, Ryan Blackburn reacts to an ugly, very bad loss by the Denver Nuggets in a Game 3 blowout vs the Los Angeles Clippers. Denver went down 117-83, and the only Nuggets that could actually score were Nikola Jokic and Jamal Murray. The Nuggets appear overwhelmed in this series all of a sudden, and it looks things could be over very quickly unless the Nuggets find another gear. Ryan discusses the blowout loss, the problems around Jokic and Murray, a defense that's falling apart, and what if this is really the end?

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I'm pretty sure that most (all?) of us didn't open a boutique fitness studio to stare at spreadsheets and crunch numbers. Yet that's part of owning a business.   Learn what you really need to know with Coach Lindsey Hammond and guest CPA Kimberly Tara in Episode 657: Everything You've Been Too Embarrassed to Ask Your Accountant.   Know your obligations: you'll owe income, payroll, sales and property taxes Pick smart partners: consider a bookkeeper, tax preparer or accountant  Classify correctly: designate employees or independent contractors  Pay yourself consistently: plan for revenue fluctuations to take home a check Look for loopholes: request that your accountant use tax strategies to pay less   You'll find in Episode 657 that you don't have to know everything if you have pros on board. Check out Kimberly,  a CPA-certified tax coach and strategist for mom entrepreneurs.    Catch you there,   Lise   PS: Join 2,000+ studio owners who've decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/  

Justin Morganstein discusses the Phillies getting outclassed by the New York Mets this week as they get swept in Queens. As lineup and bullpen concerns begin to mount, is it time to begin panicking about the Phils?

Hey yallll! We're back with another episode. This time with a MOTO episode!  We're sharing our advice and clocking yall's tea! Want to be featured on a future episode? Send us a DM on instagram or send us an email at pettyparty12814@gmail.com with your MOTO or petty chronicle! Can't wait to hear from you guys! Until then be sure to follow and stay connected with your favorite ladies! Love,Petty Party   The Future of Dating- Luxy https://luxy.onelink.me/Ipdm/9u19co68 Black Girl Vitamins Link: https://snwbl.io/black-girl-vitamins/Petty5 Get Interactive with us! Tiktok : pettypartypod Instagram: @Pettypartypod Email for Collabs: PettyParty12814@gmail.com

Mother of three Kimberly Church recently realized her fourth-grader was "embarrassed" by his lunch...because she put his chips in a Ziploc bag. Source: https://www.tiktok.com/@thestyliststeal/video/7468472948194692382

Despite taking a game from the Cincinnati Reds in a three game set, the Orioles season hit a low point Sunday after losing 24-2 following another bad start from Charlie Morton. BlueSky Twitter YouTube

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The lowly White Sox aren't just getting made fun of in the sports world.

Matt Spiegel and Laurence Holmes were joined by Score football analyst Dave Wannstedt to discuss the Bears' needs in the NFL Draft and other storylines surrounding the team. Later, Spiegel and Holmes held another edition of Categories and listened to the lowly White Sox get embarrassed on a trivia show.

The boys share their thoughts on Liverpool extending Mo Salah's contract and debate whether FSG handled these negotiations the right or wrong way. Plus, have Arsenal regressed during the 2024-25 season? Is Manchester United'd history as proud as we think it is? And did Luis Suarez really just bite his own teammate? All that and so much more on the latest edition of Caught Offside!If you're looking for even more Caught Offside content, our premium channel, Caught Offside Plus, is up and running! Just go to https://caughtoffside.supercast.com to sign up! Once you have access to the premium feed, be sure to go back and check out our special "welcome episode" from June 24th, 2024 (we don't think you'll be disappointed)!For all the latest merch, get over to https://caughtoffsidepod.com/ where we have the Bingo t-shirts as well as our awesome new beannies!---Youtube: https://www.youtube.com/@caughtoffsidepod X: https://twitter.com/COsoccerpodInstagram: https://www.instagram.com/caughtoffsidepod/Email: CaughtOffsidePod@gmail.com Hosted on Acast. See acast.com/privacy for more information.

Use code YANKS2025 for 10% off your next SeatGeek order*: https://seatgeek.onelink.me/RrnK/YANKS2025. Sponsored by SeatGeek. *Restrictions apply. Max $20 discountGet Huel today with this exclusive offer for new customers of 15% OFF + a FREE Gift at https://huel.com/yanks (With Minimum $75 purchase).Get the edge on your shave with Harry's. Use our exclusive link, https://harrys.com/YANKS, for a $3 Trial Set.Download the DraftKings Sportsbook app and use promo code JMBASEBALLGAMBLING PROBLEM? CALL 1-800-GAMBLER, (800) 327-5050 or visit gamblinghelplinema.org (MA). Call 877-8-HOPENY/text HOPENY (467369) (NY). Please Gamble Responsibly. 888-789-7777/visit ccpg.org (CT) or visit www.mdgamblinghelp.org (MD). 21+ and present in most states. (18+ DC/KY/NH/WY). Void in ONT/OR/NH. Eligibility restrictions apply. On behalf of Boot Hill Casino & Resort (KS). 1 per new customer. $5+ first-time bet req. Max. $150 issued as non-withdrawable Bonus Bets that expire in 7 days (168 hours). Stake removed from payout. Terms: sportsbook.draftkings.com/promos. Ends 4/13/25 at 11:59 PM ET. Sponsored by DK. Pick6 not available everywhere, including, but not limited to NY and CA-ONT (for up-to-date list of jurisdictions please visit pick6.draftkings.com/where-is-pick6-available). Sponsored by DK.+++++Timestamps:0:00 Bad Weather, Bad Pitching, Bad Series  6:50 HUGE Warehouse Game Tonight  9:00 Groundskeeping10:45 Stroman and Yanks Blown Out in Game 119:45 Yankees WON Game 2 and Were Fun28:15 Yankees Lose Game 3  31:00 Rodon Facing JH Lee Again Was Bad36:00 Escarra 3-0 Swing Was Bad40:30 Pride of the Yankees: Paul Goldschmidt45:15 Pride of the Yankees: Will Warren  49:30 Yankee MFer1:01:00 Masters Reaction1:01:30 Devin Williams Locked In1:05:25 Jasson Dominguez Has Been GOOD1:12:00 Yarbrough Did Some Good Innings-Eating1:14:55 Bring That to Boston Award1:15:45 Bellinger Hit a Triple

Everybody wants the hacks. The quick fix. The shiny new tool. The LinkedIn post that magically draws leads like moths to a flame. But let me give it to you straight: Sales isn't won with hacks. It's won with habits. And the habits that win are the ones most reps abandon the minute things get uncomfortable or boring. If you're not hitting your number, it's probably not because you need better leads, better tech, or better timing. It's because you've drifted from the basics. The Fancy Stuff Is Failing You We see it all the time—salespeople hiding behind automation tools, social selling gimmicks, and relationship-building fluff. They talk a big game on Zoom, but when it's time to dial the phone or ask for the sale, they freeze like a deer in headlights. Let's call this what it is: avoidance. You're avoiding real sales conversations because they're uncomfortable. You're hoping your sequence will “nurture” your prospect into buying without you having to actually sell. But automation doesn't close deals. YOU do. The truth? Most salespeople would rather look productive than be productive. Fancy decks, CRM tagging, and custom email flows feel like progress—but they don't get the contract signed. Top producers know: The tools support the basics. They don't replace them. What Actually Wins: The Fundamentals If you want to win more, stop searching for better tactics and start doing the boring stuff better. Because these five basics are still undefeated: 1. Phone Calls Cold calls. Warm calls. Follow-up calls. Call blocks. Whatever the flavor, the phone remains your fastest path to building pipeline. And yet it's the most avoided. Most reps send five emails and give up. Not top performers. They make the call. Because conversations close deals—period. 2. Discovery Questions Stop pitching. Start digging. The best reps are curious, not convincing. They lead with questions that uncover pain, urgency, and decision dynamics. And they clam up long enough to actually listen. You don't earn trust by explaining. You earn it by understanding. 3. Objection Handling If objections scare you, it's because you don't practice.  Objections aren't stop signs—they're buying signals. But if you're caught off guard every time someone says, “I need to think about it,” you're not preparing. You're winging it. And amateurs who wing it get smoked. 4. Follow-Up Here's the truth: the sale is almost never made on the first call. Or the second. Or even the fifth. 80% of sales happen after the 5th touch, but most reps quit after two. Why? Emotion. They feel rejected. Embarrassed. “I don't want to bother them.” Bother them? You're solving a problem they can't fix alone. Follow up until they buy or you find them a better solution. 5. Asking for the Sale Most reps are afraid to ask. Why?  Because they're afraid of hearing no. But here's the thing: no is part of the process. If you're not hearing no, you're not asking enough. You're a consultant. You're a closer. Your job isn't to make the prospect feel warm and fuzzy—it's to guide them to a decision. And that means asking with courage and confidence. Why Reps Quit the Basics Three big reasons: Ego. “I've been selling for years—I don't need to practice this stuff.” Wrong. The minute you think you're too good for the basics is the minute your numbers start tanking.  Fear. Fear of rejection. Fear of sounding pushy. Fear of failing. So instead of doing the work, you procrastinate with busywork.  Laziness. The basics aren't sexy. They're repetitive. They take discipline. So most reps quit—and that's why most reps are average.  Want to stand out? Don't be like most reps. Go Pro or Go Home Top athletes don't get bored of running drills. They know repetition sharpens instinct. They know that under pressure, you don't rise to the occasion—you fall to your level of training. Same with sales. You don't magically handle objections—you drill them. 

A listener had a serious warning for a member of the show regarding a health issue they noticed recently and wanted to possibly save their life. We talked about a woman who charges her husband for her weekly Stay At Home Mom services. We all share things that we are embarrassed that we still don't know how to do as adults like Bobby with parking and ironing without leaving a wet spot. Plus, Fun Fact Friday and Easy Trivia!See omnystudio.com/listener for privacy information.