Podcast appearances and mentions of laurie guest

In this episode of Speakernomics, host Kenneth Kinney (Shark) chats with Hall of Fame speaker Laurie Guest, CSP, CPAE about elevating your speaking business through exceptional customer service and keynote mastery. Get ready for actionable tips and insider stories that will help you stand out with clients and audiences alike. Here's what you'll learn: How Laurie Guest applies customer service excellence lessons from her corporate background to her speaking business Why speed and responsiveness with clients and meeting planners matters for landing and keeping business The value of bold moves, like asking for the encore and turning satisfied clients into long-term followers A behind-the-scenes look at Laurie's upcoming “Keynote DNA Hall of Fame Edition” session and its six essential keynote elements Why building relationships off-stage at events like Influence is just as important as what happens on stage Don't miss these strategies to speak, get paid, and repeat! Learn more about your ad choices. Visit megaphone.fm/adchoices

Is "service fatigue" plaguing your teams and negatively impacting the customer experience? Do you understand what it means and the damaging effects across the customer journey? Join host Stacy Sherman and her guest, Speaker Hall of Famer Laurie Guest, as you learn Laurie's game-changing "10 Cent Decision" principle and tactics for small yet impactful changes that lead to big gains. Get actionable insights to reignite passion, combat complacency, and create remarkable customer conversations that foster loyalty and new business. Uncover motivational strategies to energize your teams and make your brand an unforgettable experience worth sharing. Learn more at

While speaking can be a lucrative revenue stream, we all learned during the early time of the pandemic that it can't be your only revenue stream. Or in the case of this week's guest, maybe you just want to amplify your revenue with much less travel. This week on Speakernomics, brought in Laurie Guest, CSP, CPAE, to share her very different and profitable take on racking up more revenue in your speaking business by doing what's best for you and your business. Key Takeaways Analyze your superpower with a monetary measuring stick Control what you can to create the best environment for stage-side selling Who is Laurie Guest, CSP, CPAE? Laurie is a speaker and author who focuses on customer service with a fresh set of eyes and a different point of view. She has amazing creativity, and you never get the same thing twice from her.   Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, David sits down with Laurie Guest, Entrepreneur, Keynote Speaker, and Author, to discuss how leaders at any level can truly connect with their customers as well as their employees. Show Notes: http://trustedleadershow.com/ Buy David's NEW Book: https://www.trustedleaderbook.com/

In this episode Ashley speaks to Laurie Guest, Laurie is a member of the National Speakers Association and a Certified Speaking Professional, a designation held by only 12% of speakers.A top-rated keynote speaker for corporate events, association meetings, business retreats and more. For nearly three decades, Laurie has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement.In this episode Laurie covers:•The strategic approach, based on values and benefits, she uses for pricing and to close speaking engagements.•How she finds clients and how she booked her first paid speaking engagement•The things she does before and after an engagement to ensure a great customer serviceTo know more about her go to her website: https://laurieguest.com/Connect with her on LinkedIn : https://www.linkedin.com/in/laurieguest/Follow her Facebook page: @laurieguestspeaker--------------------------------------------------------------------------------------To Apply For Ashley’s Private Training For Speakers: https://www.ashleynicolekirkwood.com/... To learn more about Ashley and join her mailing list head here: https://www.ashleynicolekirkwood.com/... To learn more about Mobile General Counsel and book your legal audit head here: https://www.mobilegeneralcounsel.com/... To register for Mobile General Counsel's complimentary holiday party head here: http://ashleynicolekirkwood.com/holid... About Ashley: If you ever meet Ashley Kirkwood in-person you will feel her energy! She has a magnetic personality and truly cares for her clients! After graduating from Northwestern University Pritzker School of Law with honors, she started her career at one of the largest law firms in the world, Kirkland & Ellis LLP. While there, she tried cases on behalf of large insurance companies. She also landed in the pages of the American Lawyer after a hard-won victory in a federal civil rights jury trial! Soon after that trial, Ashley left Kirkland to work at another large law firm where she represented employers in employment discrimination and sexual harassment cases. It was there that Ashley decided that she wanted to represent emerging businesses in order to help them bulletproof their businesses! Ashley makes her expertise accessible by providing legal products for the busy entrepreneur! She frequently provides legal trainings open to all via her Facebook and Instagram accounts. She also has do-it-yourself legal classes such as Clapback with Contracts and Get The Tea On Trademarks! You might catch Ashley serving as an on-air legal correspondent for a local Chicago television network or speaking at a college or corporation! Ashley is committed not just to entrepreneurs, but also to students. She and her husband, Chris, run a nonprofit, The Kirkwood Foundation, where they teach students on Chicago’s West Side about high paying legal, medical and STEM careers. Whether Ashley is advocating for a billion dollar business or a solopreneur, she gives it all she’s got!

Conversation with Laurie Guest, a keynote speaker, entrepreneur, authority on customer service excellence, and author of “The 10¢ Decision:  How Small Change Pays Off Big.”

Quote:  “When we sell, we've got to be focused on providing the solution to the pain and what value is that bringing to the organization.”  Laurie Guest Are you building enough value into your virtual offerings?  Are you standing tall in your virtual fees?  On this episode of The Wealthy Speaker Show, we welcome back Laurie Guest to talk about how she shifted her mindset and created brand new virtual packages to accommodate her clients during COVID. After more than two decades in the healthcare industry, Laurie founded her own speaking and training company, Guest Enterprises, Inc. Today she is seen as the “go to” resource for customer service and staff development. Highlights you won't want to miss:The one phrase that shifted Laurie's mindset. 2:30Finding your new “superpower”?  6:00Why you need to be crystal clear in your package pricing.  10:00Putting together package options.  14:30Speak the language that solves their problem.  18:45Stimulate, don't distract.  24:15Remember the value of your message.  33:15How to recreate “stage side selling”.  36:30 Click to Tweet: Are your clients embracing your virtual offerings?  Join me to hear Laurie Guest share her ideas about how to make your virtual packages irresistible.     Laurie's newest book, The 10¢ Decision: How Small Change Pays Off Big provides a unique style to learning about the guest encounter with an integrated team approach.  When not on the road, Laurie enjoys life with a husband, two grown kids, and a puppy named Otis. If you would like some great tips that will help you create the “must have” options for your clients, you simply can't afford to miss this episode! I hope you'll download and learn. Links:Laurie's website: https://laurieguest.com/Laurie's book:  https://laurieguest.com/book/Laurie's previous podcast with Jane: https://www.speakerlauncher.com/sweet-spot-pricing-with-laurie-guest/

Laurie Guest, CSP joins the podcast to talk Customer Service, the Keynote Speaking Industry, and creative ways to engage an audience using virtual technology. Laurie is a sought after Customer Service, Customer Experience, and Healthcare speaker. To purchase Laurie's book, The 10 Cent Decision: www.laurieguest.com For a free chapter of Laurie's book: Text "Dime" to 66866 To book Laurie as a speaker: Email aaron@capcityspeakers.com or call/text 217-855-6909

Speakers are on the road a lot, which naturally means that speakers often spend a great deal of time alone. This solitude can produce several “interesting” superstitions, preferences and proclivities. By her own admission, Keynote Speaker Laurie Guest has a thing like that. She is an unabashed bottled water expert and takes her bottled water very, very seriously.  Laurie Guest tells the story of her obsession with a particular brand of water in her presentations, and we talk about her unique signature story all about water and how we package and position our products on this special episode of Standing Ovation. Find out about: Hear Laurie’s famous story about bottled water and the power of good packaging How Laurie uses her natural personality quirks in her presentations Why you need to tighten your stories where possible How Laurie introduced certain elements and ‘bits’ into her keynote How to make the most out of a prop Why speakers need to be open to new experiences The value of coaching for professional speakers How Laurie plans the different modules of her talks and presentation Advice for speakers on finding the right pricing for their services Connect with Laurie Guest Website (https://laurieguest.com/) Facebook (https://www.facebook.com/laurieguestspeaker) Twitter (https://twitter.com/laurieguest) LinkedIn (https://www.linkedin.com/in/laurieguest/) YouTube (https://www.youtube.com/user/LJDguest) Please Support Our Show Sponsors: We have two sponsors of the show this week! Brand Builders Group (https://brandbuildersgroup.com/so/) is a personal brand strategy firm for influencers and entrepreneurs. Their unique services are designed to help you start building your personal brand by defining your message, clarifying your positioning, expanding your reach, and increasing your revenue. The second sponsor of this episode is Content 10x (https://www.content10x.com/) , the content repurposing experts who have a unique service just for speakers called Talk 10x, where they transform your presentation into a suite of unique content to help spread your message. For more information and to explore the show click here (http://www.jaybaer.com/) .

This week's On the Schmooze episode is the 200th episode - wow. That means I’ve produced 50 episodes a year for four years. I almost gave this all up two years ago and I’m so grateful I stuck with it. For this special episode, my friend Laurie Guest (whom I interviewed in OTS 177) interviews ME. That’s right, the tables were turned so you can learn about the host behind the mic. Would you leave an honest rating and review on Apple Podcast? Or Stitcher? They are extremely helpful and I read each and every one of them. Thanks for the inspiration! In this episode we discuss: my thoughts on leadership “Leaders have followers. There’s influencers, connectors, and people who host. I lean into leadership helping others connect.” my first experience as a leader organizing a movement to ban steel-jaw traps for animals. my podcast beginnings and inspiration to begin my show and how I almost ended On the Schmooze at the two-year mark. the importance of the first question you ask in an interview. my selection process for my podcast guests. my excitement for virtual events and the future of that facet of networking events. my future message to my children. Links Robbie Samuels on LinkedIn and Twitter. www.RobbieSamuels.com www.OntheSchmooze.com - Robbie’s podcast (200 episodes!) www.CroissantsvsBagels.com - Robbie’s book (over 200 reviews worldwide!) www.NoMoreBadZoom.com - free weekly Virtual Happy Hour, a fun way to network and discover new ways to design engaging virtual experiences www.RobbieSamuels.com/ZoomSettings - confused about Zoom settings? Free PDF and a 26-minute video walking you through all the settings. www.the5percentadvantage.com - 4-week experiential program on online facilitation and virtual event design Other Resources Listen to my episode with Seth Godin Listen to my episode with Dorie Clark Listen to my episode with Scott Stratten Listen to my interview with Danny Iny Learn more about Smart Passive Income by Pat Flynn About Robbie: Robbie Samuels is a keynote speaker, TEDx speaker, and relationship-based business strategist who has been recognized as a “networking expert” by Inc., Forbes, Harvard Business Review Ascend and Lifehacker. He works with event organizers and associations to create a better experience for “Year 2” participants, leading to increased member value and member retention. In light of COVID-19, he is assisting organizations with bringing this more engaging experience to virtual events as a Virtual Event Design Consultant, Virtual Emcee, and Zoom Producer. Events are about content AND connections. Virtual events can no longer be an exception. He is the author of the best-selling business book Croissants vs. Bagels: Strategic, Effective, and Inclusive Networking at Conferences and has been profiled in the Harvard Business Review, Forbes, and Fast Company. He writes for Harvard Business Review Ascend. His clients include associations and corporations including Marriott, AmeriCorps, Hostelling International, and General Assembly. He has been featured in several books including Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It by Dorie Clark and The Connector’s Advantage: 7 Mindsets to Grow Your Influence and Impact by Michelle Tillis Lederman. He has guest lectured at many leading educational institutions including Harvard University, Brown University, Cornell University, Brandeis University, and Northeastern University. Robbie is the host of On the Schmooze podcast which features his networking strategies and talented professionals sharing untold stories of leadership and networking. READ his "9 Ways to Network in a Pandemic" - www.robbiesamuels.com/9ways SIGN UP for his free weekly Virtual Happy Hours - www.NoMoreBadZoom.com Keynote Speaker Interested in booking Robbie to speak? At www.robbiesamuels.com/speaking you'll find video clips and a description of his s...

This week's On the Schmooze episode is the 200th episode - wow. That means I've produced 50 episodes a year for four years. I almost gave this all up two years ago and I'm so grateful I stuck with it. For this special episode, my friend Laurie Guest (whom I interviewed in OTS 177) interviews ME. That's right, the tables were turned so you can learn about the host behind the mic. In this episode we discuss: his thoughts on leadership “Leaders have followers. There's influencers, connectors, and people who host. I lean into leadership helping others connect.” his first experience as a leader organizing a movement to ban steel jaw traps for animals. his podcast beginnings and inspiration to begin his show and how he almost ended On the Schmooze at the two year mark. the importance of the first question you ask in an interview. his selection process for his podcast guests. his excitement for virtual events and the future of that facet of networking events. his future message to his children. Listen, subscribe and read show notes at www.OnTheSchmooze.com - episode 200

Today’s guest is dedicated to training people to let go of obstacles and live and work with courage, commitment, and confidence. Over the last 25 years, she has built her business one relationship and one speech at a time - motivating and inspiring audiences to get out of their comfort zone and get a front-row seat in life. She believes that everyone will have more success at work and in life by following 4 simple strategies that she calls Front-Row Success. She is a CSP, a Certified Speaking Professional, which is the highest earned designation in the speaking profession, with only 12 percent of speakers worldwide holding this designation. She was also inducted into the CPAE Speaker Hall of fame. She is the author of 4 motivational books, some have even described them as ‘life-changing,’ including her latest on goal-setting called “Is There A Hole In Your Bucket List?” Please join me in welcoming Marilyn Sherman. Would you leave an honest rating and review on Apple Podcast? Or Stitcher? They are extremely helpful and I read each and every one of them. Thanks for the inspiration! In this episode we discuss: her thoughts on leadership: “A leader is someone who is doing the right thing even when no one is watching. When they walk in their power and authenticity, they can’t help but illuminate the path for others.” how she got into speaking, and realized it was a passion of hers, before even graduating high school. how her dad and several other key people influenced her career and life trajectory and why they were significant. her decision to serve within the National Speakers Association. some of the lessons she has learned about networking from mentors and close friends. what S.E.A.T means. Links Marilyn Sherman on LinkedIn and Twitter. www.MarilynSherman.com Books mentioned in this episode: “Is There A Hole In Your Bucket List? How to Overcome Obstacles That Keep You From Achieving Your Goals?” by Marilyn Sherman “Whose Comfort Zone Are You In?” by Marilyn Sherman “Why Settle for the Balcony? (How to Get a Front-Row Seat In Life!)” by Marilyn Sherman “How to Make it Big in the Seminar Business” by Paul Karasik Other Resources: Learn more about Zig Ziglar. Learn more about Dr. Denis Waitley. Learn more about Wayne Dyer. Learn more about the National Speakers Association. Listen to my interview with Dorie Clark. Learn more about Janet Bailey. Learn more about Colette Carlson. Listen to my interview with Laurie Guest. About Robbie: Robbie Samuels is a keynote speaker, TEDx speaker, and relationship-based business strategist who has been recognized as a “networking expert” by Inc., Forbes, Harvard Business Review Ascend and Lifehacker. He works with event organizers and associations to create a better experience for “Year 2” participants, leading to increased member value and member retention. In light of COVID-19, he is assisting organizations with bringing this more engaging experience to virtual events as a Virtual Event Consultant and Emcee. He is the author of the best-selling business book Croissants vs. Bagels: Strategic, Effective, and Inclusive Networking at Conferences and has been profiled in the Harvard Business Review, Forbes, and Fast Company. He writes for Harvard Business Review Ascend. His clients include associations and corporations including Marriott, AmeriCorps, Hostelling International, and General Assembly. He has been featured in several books including Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It by Dorie Clark and The Connector’s Advantage: 7 Mindsets to Grow Your Influence and Impact by Michelle Tillis Lederman. He has guest lectured at many leading educational institutions including Harvard University, Brown University, Cornell University, Brandeis University, and Northeastern University. Robbie is the host of On the Schmooze podcast which features his ...

Laurie Guest is an award-winning customer service expert, Certified Speaking Professional and a good friend.  This overarching conversation looks at customer service from common sense to generational differences. Laurie believes that success comes from a deep understanding that everyone comes from a different background.  The more we understand the personalities of who we work with and respect those differences, customer service is enhanced.     Laurie shares with us the 5 key attributes that create what common sense means to each of us: The environment you were raised What era you were born into The environment where you used to work Personality type Who you work next to today.    For more information about Laurie: Laurie Guest's Website Laurie Guest on Facebook Laurie on Twitter Laurie on Instagram Laurie’s previous episode 10 Cent Decision - Free Chapter 2 free months on Bonusly   iTunes - Subscribe, Rate and Review Find us on iTunes, Google Play, Spotify and anywhere you listen to podcasts

Do you have your pricing down to a science?  Do you offer different pricing packages or is it one price for everyone?  On this episode of The Wealthy Speaker Show, we're going to explore Sweet Spot Pricing.  It's not for everyone, but we'll see how Keynote Speaker and Customer Service Expert, Laurie Guest uses her unique formula to create pricing and packages that have clients choosing what works best for her! Laurie Guest, CSP began […] The post Sweet Spot Pricing with Laurie Guest appeared first on Jane Atkinson.

Today’s guest began her training as a customer service expert when she was only nine years old. Growing up as a Midwest farmer’s daughter, she learned how to master the art of customer engagement to help sell more sweet corn than the competition. Since then, she has made her mark as an entrepreneur, keynote speaker, and author. She is the go-to resource for customer service excellence. For over two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country. Her approach includes blending real-life examples with proven action steps for improvement. Her latest book, “The 10¢ Decision: How Small Change Pays Off Big” features her most sought after and impactful strategies to find and retain the best staff and highest-quality customers while also delivering exceptional guest experiences. Please join me in welcoming Laurie Guest.   Would you leave an honest rating and review on Apple Podcast? Or Stitcher? They are extremely helpful and I read each and every one of them. Thanks for the inspiration! In this episode we discuss: her definition of leadership: “My definition of leadership is the ability to get desired results from others, no matter what environment you are in.” how she first understood leadership during elementary school when she believed “my jump rope, my rules” but quickly learned that people were more likely to follow people who are kind instead of bossy. how storytelling and speaking go hand in hand in her life. her ability to run her business her own way and how she navigates the pressure to run her business how other people think she should. her metaphor of a boat marina in reference to networking. her methods for interacting and networking with people. Links Laurie Guest on LinkedIn and Twitter. www.laurieguest.com Books mentioned in this episode: "The 10 Cent Decision: How Small Change Pay Off Big" by Laurie Guest “Wrapped in Stillness: A Personal Retreat Guide” by Laurie Guest Other Resources: Learn more about the National Speakers Association. Learn more about Marilyn Sherman. About Robbie: Robbie Samuels is a keynote speaker, TEDx speaker, and relationship-based business strategist who has been recognized as a “networking expert” by both Inc. and Lifehacker. He helps associations inspire life-long membership by creating welcoming and inclusive first-timer experiences. He is the author of the best-selling business book Croissants vs. Bagels: Strategic, Effective, and Inclusive Networking at Conferences and has been profiled in the Harvard Business Review, Forbes, and Fast Company. He writes for Harvard Business Review Ascend. His clients include associations and corporations including Marriott, AmeriCorps, Hostelling International, and General Assembly. He has been featured in several books including Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It by Dorie Clark and The Connector’s Advantage: 7 Mindsets to Grow Your Influence and Impact by Michelle Tillis Lederman. He has guest lectured at many leading educational institutions including Harvard University, Brown University, Cornell University, Brandeis University, and Northeastern University. Robbie is the host of On the Schmooze podcast which features his networking strategies and talented professionals sharing untold stories of leadership and networking. Keynote Speaker Interested in booking Robbie to speak? At www.robbiesamuels.com/speaking you'll find video clips and a description of his signature session, Art of the Schmooze. Call 617-600-8240 to speak directly with Robbie. Relationship-Based Business Strategist Are you ready to create a Relationship-Based Business Plan that will help you achieve greater impact (and income)? You want to have a greater impact and increased income. The problem is that there are so many options for how to build yo...

Today's guest began her training as a customer service expert when she was only nine years old. Growing up as a Midwest farmer's daughter, she learned how to master the art of customer engagement to help sell more sweet corn than the competition. Since then, she has made her mark as an entrepreneur, keynote speaker, and author. She is the go-to resource for customer service excellence. For over two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country. Her approach includes blending real-life examples with proven action steps for improvement. Her latest book, “The 10¢ Decision: How Small Change Pays Off Big” features her most sought after and impactful strategies to find and retain the best staff and highest-quality customers while also delivering exceptional guest experiences. Please join me in welcoming Laurie Guest.   In this episode we discuss: her definition of leadership: “My definition of leadership is the ability to get desired results from others, no matter what environment you are in.” how she first understood leadership during elementary school when she believed “my jump rope, my rules” but quickly learned that people were more likely to follow people who are kind instead of bossy. how storytelling and speaking go hand in hand in her life. her ability to run her business her own way and how she navigates the pressure to run her business how other people think she should. her metaphor of a boat marina in reference to networking. her methods for interacting and networking with people. Listen, subscribe and read show notes at www.OnTheSchmooze.com - episode 177

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences. SHOW DETAILS Running time: 01:25:11 Subscribe on iTunes and leave us a review! or subscribe on: Overcast | Spotify | Google Play | Stitcher CONNECT WITH LAURIE Laurie’s Website Laurie on Linkedin Laurie on Twitter Laurie on Instagram Laurie on Facebook Laurie on Youtube Get a Free Chapter of Laurie’s Book: The 10¢ Decision CONNECT WITH JEFF @JGibbard on Twitter Jeff on Linkedin (make sure to introduce yourself) Jeff’s Website Email to hire Jeff as a speaker, trainer, or consultant

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences. SHOW DETAILS Running time: 01:25:11 Subscribe on iTunes and leave us a review! or subscribe on: Overcast | Spotify | Google Play | Stitcher CONNECT WITH LAURIE Laurie's Website Laurie on Linkedin Laurie on Twitter Laurie on Instagram Laurie on Facebook Laurie on Youtube Get a Free Chapter of Laurie's Book: The 10¢ Decision CONNECT WITH JEFF @JGibbard on Twitter Jeff on Linkedin (make sure to introduce yourself) Jeff's Website Email to hire Jeff as a speaker, trainer, or consultant

The core of every successful business starts from the small actions you do. By putting energy into the little things, you are actually creating a big impact on customer service. Entrepreneur, keynote speaker, and author of the great book called The 10¢ Decision, Laurie Guest, is the go-to resource for customer service excellence. In this episode, Laurie joins host John Livesay to talk about the power of not saying “no” and replacing that with the word “actually,” as well as the impact of doing small things and matching your energy zone with people to create loyal customers.Wanna Host Your Own Podcast?Click here to see how my friends at Brandcasting You can helpGet your FREE Sneak Peek of John's new book Better Selling Through Storytellinghttp://sellingsecretsforfunding.us9.list-manage.com/subscribe?u=655c123123cd21ff7a24d914e&id=6f12bc74af John Livesay, The Pitch Whisperer Share The ShowDid you enjoy the show? I'd love it if you subscribed today and left us a 5-star review!Click this linkClick on the ‘Subscribe' button below the artworkGo to the ‘Ratings and Reviews' sectionClick on ‘Write a Review'Love the show? Subscribe, rate, review, and share!Here's How »Join The Successful Pitch community today:JohnLivesay.comJohn Livesay FacebookJohn Livesay TwitterJohn Livesay LinkedInJohn Livesay YouTube

The core of every successful business starts from the small actions you do. By putting energy into the little things, you are actually creating a big impact on customer service. Entrepreneur, keynote speaker, and author of the great book called The 10¢ Decision, Laurie Guest, is the go-to resource for customer service excellence. In this episode, Laurie joins host John Livesay to talk about the power of not saying “no” and replacing that with the word “actually,” as well as the impact of doing small things and matching your energy zone with people to create loyal customers. Love the show? Subscribe, rate, review, and share! Here's How » Join The Successful Pitch community today: JohnLivesay.com John Livesay Facebook John Livesay Twitter John Livesay LinkedIn John Livesay YouTube

Evan Hackel speaks with entrepreneur, author and motivational keynote speaker Laurie Guest. Laurie is owner of Guest Enterprises, a speaking and training firm founded in 1997. The firm focuses on customer service and staff development topics presented in an entertaining format. Topics discussed in this episode include: Laurie’s book “The Ten Cent Decision - How Small Change Pays Off Big,” the history behind “The 10 Cent Decision…,” improving consistency of great customer service, keeping company culture alive, working with difficult employees and more. To learn more about Laurie visit https://laurieguest.com.  Learn more about your ad choices. Visit megaphone.fm/adchoices

When people think about making changes in their business, they often think about massive life-altering changes. What if the changes we need to make are small detail-oriented changes? Subtle improvements in our customer service can increase the value of our relationships leading to major results over time. We can alter the way we interact with our customers making them feel more appreciated, recognized, and understood. Human connections are vital to our success in life and business. It's the small touches and the kind things we do that make people come back for more. The way people feel about you and the experience you provided could be the difference between success and failure.  To dive deeper into harnessing the power of the human connection and the power of small changes, I've brought on renowned keynote speaker, trainer, and author Laurie Guest.  Laurie is an entrepreneur, author, and motivational keynote speaker. She graduated from Palmer College, is a member of the National Speakers Association and is a Certified Speaking Professional. She is the owner of Guest Enterprises, a speaking and training firm founded in 1997. The firm focuses on customer service and staff development topics presented in an entertaining format.  To discover ways to improve your customer service and client relationships, download this episode now. THE HUMOR WARRIOR "Use creativity and connectivity to stand out from the pack." - Laurie Guest Highlights - Have a beta mentality. Test your product, and get feedback as soon as possible.  You should make a conscious effort to connect with people on a personal level. Highlight and emphasize the similarities instead of your differences.  It's important to understand the improper use of 'sorry' and why it can be bad for customer service.  Utilize the power of creativity and humor in customer service.  Find out more about your business and clients by using The Secret Shopper strategy.   As a professional, you need to know the difference between knowing customer service and doing customer service.  Guest Contact - Laurie's Website Laurie's Twitter Laurie's Book: The 10¢ Decision: How Small Change Pays Off Big Contact Jeffrey - Website Coaching support My book, LINGO: Discover Your Ideal Customer's Secret Language and Make Your Business Irresistible is now available! Watch my TEDx LincolnSquare video and please share!  Resources - Have Your Website Brand Message Reviewed! Is your website and are all your marketing materials speaking the right LINGO of your ideal customers? Often it's not which is why you're not converting traffic and leads to clients and attracting your most profitable customers. Fill out the simple LINGO Review application and I'll take a look at your website. If I have suggestions for you to improve your brand message (I almost always do), we'll set up a complimentary 30-minute call to discuss. A select number of websites are also chosen for my LINGO Review Video Series. Fill out the application today and let's get your business speaking the right LINGO! Music by Jawn

Keynote speaker, Laurie Guest shares a practical, action-oriented approach to customer service that will positively impact your customers and your bottom line. Laurie is the author of “The 10¢ Decision” and gives you quick tips to make immediate, positive changes in your customer service delivery on today's show. An entrepreneur, keynote speaker and author, Laurie Guest is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book is The 10¢ Decision: How Small Change Pays of Big, presenting her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.  Laurie's website: https://laurieguest.com/ The 10¢ Decision https://www.tencentdecision.com/ Gift: Free Chapter from “The 10¢ Decision http://bit.ly/10CentChapter Host Bonnie Groessl, MSN, is a best-selling author, international podcast host and business consultant. Her clients learn how to share their message with people around the world by developing a robust online presence that can include podcasting, publishing, video and blogging.  Bonnie and her husband, Mike Dauplaise, own and operate M&B Global Solutions, a company offering content marketing production and boutique publishing services that fit the needs of entrepreneurs and small businesses who want to accelerate their journey to success. Check out M&B Global Solutions for more information about content marketing. https://mandbglobalsolutions.com/ Connect with Bonnie at http://bonniegroessl.com/ Facebook page: https://www.facebook.com/CoachBonnieGroessl/ Facebook Group https://www.facebook.com/groups/EntrepreneurMastery/ Questions or comments about today's show? Schedule a chat with Bonnie at http://meetme.so/BonnieGroessl CLICK HERE to get your newsletter delivered directly to you with the podcast links, a message from me and access to over 50 gifts.    

An entrepreneur, keynote speaker and author, Laurie Guest is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book is The 10¢ Decision: How Small Change Pays of Big, presenting her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences. “make sure your thinking the long game even if you don't know you're going to make it not. So for example knowing how you are going to capture your lead generation. So, if somebody kicks your tyre for whatever it is that you are selling and they show interest in any way… have you captured their name? Have you captured their email? Their phone number? Do you have a mechanism, a system in place to try and stay in touch with them? There is an old wise saying in sales, contact every 90 days until they buy or die. And I don't know that's necessarily true I think we can become menaces with that but the mentality behind it is don't lose track of the people who are interested in you”…[Listen for More] Click Here for Show Notes To Listen or to Get the Show Notes go to https://wp.me/p6Tf4b-7eZ

Laurie Guest is Dr. Paul’s guest for this episode of Live On Purpose Radio. Sometimes small changes or ideas can generate huge dividends. Laurie shares some powerful ideas in this episode that can drastically change...

We're going to say something that you probably are afraid to hear: Your clients don't want the products your selling. BUT, what your clients do want to buy is the result of what you can offer them. David Newman, CSP, and past VOE host, returns to Voices of Experience to share how to change your marketing about your client's success instead of about your products.   Are you having difficulties getting your clients to pay your full fee? Or are you struggling to raise your speaking fee? Laurie Guest, CSP, might have the solution you need: Demonstrating to your clients that your middle-of-the-road package is the best product for them. Plus, NSA members can access the FREE RESOURCE you need to perfect this sweet-spot pricing. Learn more about your ad choices. Visit megaphone.fm/adchoices

We're going to say something that you probably are afraid to hear: Your clients don't want the products your selling. BUT, what your clients do want to buy is the result of what you can offer them. David Newman, CSP, and past VOE host, returns to Voices of Experience to share how to change your marketing about your client's success instead of about your products.   Are you having difficulties getting your clients to pay your full fee? Or are you struggling to raise your speaking fee? Laurie Guest, CSP, might have the solution you need: Demonstrating to your clients that your middle-of-the-road package is the best product for them. Plus, NSA members can access the FREE RESOURCE you need to perfect this sweet-spot pricing. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep Hyken interviews Laurie Guest. They discuss her recent book, The 10¢ Decision: How Small Change Pays Off Big, which focuses on small, simple things leaders and team members can do to enact big, positive changes in their customer service. The Interview with Laurie Guest:Business leaders don’t always need to spend a lot of time or energy to improve their customer experience. Small, simple changes can go a long way toward positively impacting customers.Consider your word choice when speaking with customers. For example, you should only say “sorry” in two scenarios: when you have made a mistake and when you want to authentically express empathy. Otherwise, find alternative language that will positively enhance the customer’s experience.Your body language also says a lot. Be aware not only of how you present yourself, but also of what your customers are communicating to you through their body language.One of the most important things for leaders to consider is packaging. How you put together and present the product or service you will influence your customers to buy more from you.Much of customer service comes down to common sense—be nice! You must constantly train to the concepts and cultures you want in your organization, even if it seems like it should be “common sense.”Every person’s level of common sense is different, and is based on five factors: the environment in which they were raised, the era in which they were born, their previous work culture, their personality, and their current work atmosphere.Take an integrated approach to customer service training. Your whole team and organization must approach it as a whole in order to see results and drive success.These concepts and more can be found in Laurie’s book, The 10¢ Decision: How Small Change Pays Off Big. Listeners who purchase the book from her website may use the code PODCAST to receive 20% their copy.Quote: “Business owners do not need to do radical, expensive things to impact their customers. Often they can make little changes to make a difference.” -Laurie Guest About: Laurie Guest, CSP is an entrepreneur, keynote speaker, author and “go-to-resource” for customer service excellence. Her latest book is The 10¢ Decision: How Small Change Pays Off Big. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

With all of the options in today’s market, great customer service is a valuable commodity. On this episode of Authentic Living with Roxanne, we welcome Laurie Guest who will share her experience and strategies on how to keep your customers happy and feeling well cared for. An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Authentic Touch Points:My journey to create excellence in customer service.  2:00 How connection helps keep customers happy.  4:45 Why my book is written to both leaders and team members.  7:10 My A-HA moment.  11:50 Customer service training needs to be an ongoing process.  17:15 The “layers” of customer service.  19:10 Questions for leaders to consider.  28:20 Laurie’s latest book is The 10¢ Decision: How Small Change Pays Off Big, presenting her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.  Laurie made it a "flip" book with half the book written for leaders and half the book written for team members.  Laurie is a wife, mother, golfer, board game lover, autograph collector, sea glass gatherer, metal detecting fan, geocaching hobbyist and Netflix binge watcher. I encourage you to reach out at any time with thoughts or questions. Click here to contact me at your convenience. Thanks! Roxanne Links:Laurie’s website:  https://laurieguest.comLaurie's Book: https://www.tencentdecision.com Use code PODCASTfor a 20% discount when ordering book.

Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.

On this week's Innovate episode of Ratchet+Wrench Radio, Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.   

In this episode, Beth and Laurie discuss: The benefits of personal retreats and how it opens your personal insight. Surviving the bathroom in space. Customers service with space travel! Knowing your expectations and knowing how to communicate them. The best way to present learning material.   Key Takeaways: Getting in tune with yourself during a retreat or a stay-cation lets you unwind and refocus. Don’t let your body’s limits stop you from reaching for the moon. Always be clear on your expectations and on the expectations of the places you are going. Break your learning into episodes so that you can digest the information.  “I don’t have the answers, I have the right questions.” — Laurie Guest   About Laurie Guest:  Entrepreneur, author and motivational keynote speaker. Owner of Guest Enterprises, a speaking and training firm founded in 1997. The firm focuses on customer service and staff development topics presented in an entertaining format. Member of the National Speakers Association and a Certified Speaking Professional, a designation held by less than 12% of speakers worldwide and one of only 204 women to currently hold the honor. Top-rated keynote speakers for corporate events association meetings and business retreats. Author of Wrapped in Stillness: A Personal Retreat Guide. Graduated from Palmer College 1983 Certified Ophthalmic Technician from 1986-2001 Assistant Administrator for a regionally known ophthalmic surgery center. Responsible for sales, marketing, volunteer programs and referring physician relations. Community hospital marketing team member. Award-winning columnist on the topic of customer service for an industry trade publication. A Midwest farmer’s daughter from Northern Illinois with a passion for people and with a sarcastic sense of humor. Wife, mother, golfer, board game lover, autograph collector, sea glass gatherer, metal detecting fan, geocaching hobbyist and Netflix binge watcher.    Connect with Laurie Guest:  Twitter: @laurieguest      Website: laurieguest.comLinkedIn: @laurieguest   About Beth Mund: Beth’s love for space started as a Space Camp attendee at the Marshall Space Flight Center in Huntsville, Alabama, where she would return years later as an instructor.  After grad school, Beth worked as a journalist, a technical writer for Motorola, and then went on to serve as a Public Affairs Officer for the Johnson Space Center in Houston, Texas. In addition, Beth worked to support the International Space Station program as a communication specialist. In Chicago, Beth worked as a corporate communication advisor to Fortune 50 companies including Allstate and United Airlines. She’s worked as a college instructor, a political advisor, and public relations manager for her hometown city. Beth recently founded Stellar Communications, LLC and travels the country as a keynote speaker- inspiring audiences with her lessons learned from our nation’s space program.  She’s the host of the Casual Space Podcast, and a self-proclaimed space geek.    Connect with Beth Mund:  Email: bethisbeth@me.com Website: bethmund.comFacebook: @BethMund    Show notes by show producer/podcastologist: Laura Gray 

Laurie Guest is one of the world's best guest service experts - which makes sense as her last name is Guest. I've known Laurie for a few years and her insights into guest service, secret shopping and everything else always teaches me something. Enjoy the episode. For more from Laurie Guest, visit https://laurieguest.com/

013: Guest Encounters of the Third Kind with Laurie Guest   Laurie Guest, customer service expert and CSP, talks with David about the current landscape of customer service. We also get an inside look at some of her programs based on her successful keynotes and how she incorporates the expertise of fellow speaking colleagues.   In This Episode, You'll Learn…   ‘The Red Carpet Secrets' The ‘Guest Encounters' Program Applying keynotes from other speakers Customers are ‘walking billboards' for your business When to praise and when to criticize Where customer service is at today   Links and Resources Mentioned in This Episode   Laurie Guest Website Guest Encounters Website

126 Your Corporate Podcast - Clear, Concise & Consistent Messaging URL: http://julieannsullivan.com/corporate-podcast/   Does your company treat you in the same way you’re expected to treat a customer? Many companies don’t remember that their employees are their best customers. When employees feel valued and enjoy coming to work each day, they will serve your clients, and customers better. Laurie Guest, a previous guest, is turning the show around on host Julie Ann Sullivan and talking about “Your Corporate Podcast.”   Your Corporate Podcast was created to engage, inform and celebrate organizations. The focus is to use the podcast, created specifically for your organization, to connect with clear concise and consistent messaging.  It is useful for remote workers, or when an organization gets too big for one-on-one relationships.   With this podcast, your employees can learn more about the organization, its purpose and those you serve.    You’ll discover: The importance of marketing yourself and the changes that you want within your organization Why the proper engagement is necessary for business growth How engaging, informing and celebrating your organization means growth Why marketing to employees is just as important as marketing to customers   Interview Links & Other Resources Visit Laurie Guest Visit Julie Ann Sullivan Follow Laurie Guest on Twitter Follow Julie Ann Sullivan on Twitter Follow Julie Ann Sullivan on Facebook Connect with Laurie Guest on LinkedIn Connect with Julie Ann Sullivan on LinkedIn iTunes – Subscribe, Rate and Review

Talk about stealing the show: Laurie Guest (who was on "Cool Things Entrepreneurs Do" episode 68) was invited back to have a fun chat about business, customer service and entrepreneurship. She told Thom Singer she had a surprise for him, and was he willing to "play along".  As the show kicked off, Laurie took over the role of "Guest Host" (See that, Laurie Guest...Guest Host) and made Thom the interviewee for this episode. You have to tune in and see how she made him answer the questions he often asks others.  This is a fun and interesting show, and certainly something a little different. Who is Laurie Guest? Laurie Guest, CSP, began her training as a customer service expert at the tender age of nine. As a Midwest farmer’s daughter, she learned to master the art of customer engagement to sell more sweet corn than the competition. Of course, they didn’t call it superior customer service back then, but we all know the concept today. If your team needs assistance developing their skills, look no further. Laurie Guest has just what you need to get your pens moving, your brains challenged, and your people energized. Her approach to improving customer service and motivating teams has helped thousands of people in a variety of industries learn action steps that they put to immediate use. Furthermore, she customizes her entertaining, interactive programs to fit the unique needs of your event or group. If you require a smart, skilled business woman with a proven track record in customer service training and over 20 years of experience in speaking on staff development for your next meeting, you have found her. When you hire Laurie Guest as your keynote speaker, be assured the program will be a perfect blend of humor and content, with a dash of sarcasm and unscripted audience interaction to boot. Previous clients agree that her best qualities are her relatable personality and relevant approach to customer service, team building, and communication. http://www.LaurieGuest.com

Do you ever find yourself eating as if you were on auto-pilot? Are you often riddled with guilt and shame after eating something that was supposed to give you pleasure? During this episode, host Mike Domitrz welcomes CAST member Laurie Guest and special guests Angela Gaffney and Michelle May to discuss the idea of mindful eating, and how making conscious, mindful choices can help us properly fuel our big, vibrant lives. Subscribe to the Everyday Mindfulness Show.   Key Takeaways: [1:22] Laurie describes how mindful eating has impacted her life. [3:19] Angela & Michelle define what mindful eating means to them. [5:45] Why do humans struggle with the idea of food and how we view it? [10:53] Resources for people who have a hard time navigating mindful eating on their own. [14:21] Mindfully asking yourself, “What does this food provide or do for me?” [20:48] An often missed fundamental principle is understanding if your body actually needs fuel. [24:28] The two biggest mistakes people make and the two biggest steps they can take.   Mentioned in This Episode: Angela Gaffney Feel Good, Look Good for Life, by Angela Gaffney Eat What You Love and Love What You Eat, by Michelle May Am I Hungry?   Angela Gaffney is the catalyst for healthy transformation! After overcoming a disease she was told would take her life, Angela guides busy professionals to achieve health, increase productivity, and live stress-free while excelling in their career. Angela’s keynotes and workshops challenge attendees to think differently about their health, and ignite life-long transformation. She is a regular contributor to the Huffington Post and author of Feel Good, Look Good, For Life. AngelaGaffney.com Twitter.com/AngelaEmpowers Facebook.com/AngelaGaffneyWellnessExpert   If you look up fun in the dictionary, you won’t see a picture of Laurie. That would be weird. But if you ask any one of the thousands of people who have been in her audiences, they will use the word “fun,” to describe both her style and their experience. Laurie is a certified speaking professional, a designation held by less than 12% of speakers worldwide. She is a published author with her book Wrapped in Stillness: A Personal Retreat Guide. LaurieGuest.com Twitter.com/LaurieGuest Facebook.com/Laurie.Guest   Michelle May, M.D., CSP is a recovered yo-yo dieter and the founder of Am I Hungry? Mindful Eating Programs and Training (www.AmIHungry.com). Over 600 health and wellness professionals have been trained to facilitate Am I Hungry? programs worldwide. Dr. May is the award-winning author of the book series, Eat What You Love, Love What You Eat, that teaches mindful eating for yo-yo dieting, diabetes, bariatric surgery, binge eating, and for students and athletes. AmIHungry.com Twitter.com/EatWhatYouLove Facebook.com/AmIHungry   Contact Us: The Everyday Mindfulness Show listen@everydaymindfulnessshow.com Everyday Mindfulness Show on Facebook Learn more about your ad choices. Visit megaphone.fm/adchoices

Ever considered how curiosity impacts your life or COULD? Join host Mike Domitrz and CAST members Rick Clemons and Laurie Guest as they explore curiosity, what their clients think about curiosity and how being curious has changed the course of their lives. The conversation goes to all the right places, as Laurie talks about choosing a new friend each year, Rick reveals the three things that stop people from being curious, and Mike confesses curiosity and discovery fuel the fire that ignites his passion. Subscribe to the Everyday Mindfulness Show.   Key Takeaways: [1:14] Laurie has an annual mindset theme which includes recruiting a new friend every year. [3:13] Rick’s mantra is, “What is one bold thing I can do every day?” [8:22] Three Things that stop people from being curious. [9:45] Mike lives for curiosity, mindfulness, and discovery. [14:04] What audacious curiosity means to Rick and Laurie. [22:06] Entrepreneurs need their own branch to hang on to. [26:07] Whose curiosity voice is speaking in your head? [31:09] What movies inspire curiosity in Rick, Laurie, and Mike? [36:41] Without curiosity, there is no joy.   Mentioned in This Episode: The Everyday Mindfulness Show listen@everydaymindfulnessshow.com Born to Run by Christopher McDougall Landmark All That Jazz Movie Sliding Doors Movie La La Land Movie   If you look up fun in the dictionary, you won’t see a picture of Laurie Guest, CSP. That would be weird. But if you ask any one of the thousands of people who have been in her audiences, they will use the word “fun” to describe both her style and their experience. Laurie is a certified speaking professional, a designation held by less than 12% of speakers worldwide. She is a published author with her book Wrapped in Stillness: A Personal Retreat Guide.   http://solutionsarebrewing.com http://twitter.com/laurieguest   Rick Clemons is the Author of Frankly My Dear I’m Gay, Host of The Coming Out Lounge podcast, certified life coach, TEDx Speaker, world record holder, and a guy who’s helped 1000’s of people in over 50 countries across the globe come out of the closets of their lives to escape their bullshit, explore their fears, and elevate their f*cking self-expression.   http://www.rickclemons.com/ https://www.facebook.com/rickclemonsofficial/ https://twitter.com/RickClemons Learn more about your ad choices. Visit megaphone.fm/adchoices

Contentment, Goals, Retreats, No, Success   Episode 11: Crafting Contentment URL: http://www.julieannsullivan.com/crafting-contentment-laurie-guest/ ‎   Summary   On this episode of Mere Mortals Unite, we interview Laurie Guest, a farmer’s daughter who has taken charge of her life. She is an incredible wife and mother as well as a successful author and speaker. Laurie has found the importance of creating contentment, discovering what it is that allows us mere mortals to find a space that is all our own. Join us to find practical ways to find this path for yourself.   You’ll discover:   How Laurie describes her superpower. Why it’s important to craft contentment for yourself. How to figure out your own benchmark of success. Why you must practice “strategic disengagement.” The importance of writing down your immediate and long-term goals. How to fit a personal retreat into your schedule. Why your moment of transformation doesn’t have to be earth-shattering. How and why to practice “theme living.” Laurie’s system for saying “no” to commitments. The difference between joy and contentment.   Interview Links & Other Resources   Wrapped in Stillness: A Personal Retreat Guide by Laurie Guest Follow Laurie Guest on Twitter Connect with Laurie on Facebook iTunes - Subscribe, Rate & Review

Grapes as eyeballs? Coach, author and speaker, Laurie Guest explains to Green Connections host Joan Michelson how to use stories, images and humor in your conversations and presentations to engage and influence your audience. That can be a lunch meeting for two, an internal meeting of five, or a conference with hundreds. They also talk about the third rail of business: how to set your fees and manage expectations for your services. Much of what we do every day in business is intangible, unless it’s products. So…how do we know when we’ve had an impact and met (or exceeded) our client’s and expectations? Live from the “Influence”- themed National Speakers Association annual conference.  Listen now and “up your game” today, and subscribe to Green Connections on iTunes. Learn more about your ad choices. Visit megaphone.fm/adchoices

Laurie Guest, CSP, is an entrepreneur at heart. She went from working in the healthcare industry to being a speaker and trainer serving a wide variety of industries. After eleven years as the owner of Solutions Are Brewing, professional speaking and training company she has found that all industries, not just healthcare clients, are interested in the secrets to better customer service. Laurie speaker all over the United States on how to attract and keep new customers and develop a team that can deliver the best service possible.In this interview she shares her entrepreneurial journey and gives her best tips for those who want to start a business. She also talks about "Sweet Spot Pricing", a topic that is important to every business.

Why do successful entrepreneurs, solopreneurs, and other business leaders join and participate in their industry associations? Some shy away from these groups to not be around competitors, while others find information, education, and supportive friendships through their active involvement in trade associations.In this episode Thom Singer interviewed several participants at the National Speakers Association "CSP/CPAE Summit" in Miami, Florida. In this podcast you will hear from Dr. Willie Jolley, Jeffrey Hayzlett, Ruby Newell-Legner, Shep Hyken, Sarah Michele, Brian Walter, Maribeth Kuzmeski, Jason Hewlett, Ross Bernstein, Laurie Guest, Dave Lieber, Chris Bauer, and Troy Hazard.