Podcasts about lean blog interviews

The blog postBefore I departed for my recent workshop tour of Australia and New Zealand, I knew that I would learn things in the process of teaching and facilitating on my favorite topics. I didn't expect to learn about flying koalas, though!I did expect to learn something when I had the opportunity to meet up for lunch with a friend, former Toyota Australia leader Barry McCarthy. Barry's also the chair of this year's AME International Conference in St. Louis. I first met Barry back in 2018 when I went on a Japan Study trip with Barry and the Honsha Consulting team, and I learned a lot from him on that trip (check out my podcast with him about these topics).Toyota and Psychological Safety–A New BookIn recent years, I've come to believe that Psychological Safety is the oft-unheralded foundation of the Toyota Production System and Lean Management. Former Toyota Kentucky leader Mike Hoseus agrees, as we discussed in this Lean Blog Interviews episode — and as mentioned in the book Toyota Culture, that Mike co-authored with Jeff Liker.I've learned a lot from Barry about Toyota as a “human development company,” as we discussed in his episode.He agrees with me about the direct importance of Psychological Safety at Toyota — and that it's something they intentionally nurture.One new piece of direct evidence of this is a book that was published, in Japanese, back in late 2023. The title can be translated to English as:Two kata that realize psychological safety and speed up work that supports Toyota-style DX: “How to speak” and “How to proceed with work” that resonate with young peopleBarry shared his summary of the book (as translated by him via Google) and I ordered it from Amazon Japan based on his recommendation. When I got home, the book was waiting for me.“DX” is jargon (an abbreviation) for “digital transformation,” something that's increasingly important to Toyota.Back to the title — I suspect that “make work flow better” might be a better translation since we don't normally try to “speed up work” directly through the Lean methodology. Lean is more about reducing and eliminating barriers to flow and not a matter of pressuring people to work faster.The ChatGPT translation of the title says:“Supporting Toyota-Style DX: Two Kata That Achieve Psychological Safety and Speed in Work”“A way of speaking that resonates with young workers” and“A way to move work forward”I've been running pages through ChatGPT as a translation tool. It's incredibly fast. You take a photo of a page (or pages) and out comes the translation. I've been uploading photos in a batch size of “chapter” so ChatGPT can perhaps look at the full context of the chapter instead of only seeing page by page.Before jumping into what Psychological Safety is, the book poses a problem statement:“A diagnostic list for managers–if you mark 3 or more “yes,” you should seriously reconsider your current management style. Examples include:“I've never said ‘thank you' to a team member today.”“I find the word ‘challenge' cringeworthy.”“I haven't talked to anyone outside my own department.”“I tend to suppress my real opinions at work.”I think a good question for leaders is: “Do you remember the last time an employee disagreed with you?” If the answer is “no,” then you have a problem.(1) What is Psychological Safety?“Being able to express honest opinions, candid doubts, and even disagree with others for the sake of organizational or team results–without fear.”— Atsusuke Ishii, 2020, Japanese Management Skills Association

Register for the webinar February 12 from 1:00 pm - 2:00 pm ET Presented by Mark Graban Are you looking for practical ways to eliminate errors and enhance efficiency in your organization? Join us for "Mistake-Proofing in Action: Real-World Examples Across Industries," an insightful webinar showcasing how organizations across healthcare, manufacturing, and service sectors have successfully implemented mistake-proofing techniques. Discover innovative solutions that prevent errors before they occur, improve safety and quality, and save valuable time and resources. Through inspiring case studies and actionable takeaways, you'll learn how to adapt these proven approaches to your unique challenges. Don't miss this chance to gain practical tools and insights to drive continuous improvement and operational excellence. Register today and see mistake-proofing in action! Mark Graban, a senior advisor to KaiNexus, is an internationally-recognized author, speaker, and consultant. His latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.  Mark is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More. He serves as a consultant through his company, Constancy, Inc. Additionally, Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology's “Leaders for Global Operations” Program. About the Presenter:Mark Graban

In this bonus episode, Mark Graban sits down with author and speaker Jacob Stoller to discuss one of Jacob's most memorable mistakes—a live performance mishap involving a botched page turn during a classical music concert. As Jacob recounts, his decision to skip having a page-turner led to a "train wreck" moment in front of an audience, forcing the musicians to restart the piece. But this unexpected blunder turned out to be a surprising gift, making the experience more relatable and memorable for the audience. Listen as Jacob reflects on how this mistake shifted his view on performance and connected him with listeners in a new way. Mark also shares his own story of a music slip-up, proving that even the most prepared musicians and performers can find themselves at a loss. This episode is a perfect blend of music, humility, and the valuable lessons we take from our mistakes.

My guest for Episode #280 of the My Favorite Mistake podcast is Steve Pereira. He has spent over two decades improving the flow of work across organizations. He's worked through tech support, IT management, platform and infrastructure engineering, product management, and as a founding CTO for enterprise SaaS. Episode page with video, transcript, and more He serves as CEO of Visible Consulting, as COO to the Value Stream Management Consortium, Chair of the OASIS VSM Interoperability technical committee, and co-founder of the Flow Collective to bring flow-focused professionals together. Since 2017, he has been developing and facilitating Flow Engineering. He is the co-author of Flow Engineering: From Value Stream Mapping to Effective Action - his co-author, Andrew Davis, was a guest here recently. Steve and Andrew also joined me for an episode of "Lean Blog Interviews." In this episode, Steve shares his journey in improving workflows and the lessons learned from his favorite mistake. Steve recounts how, in a previous role as a developer, he assumed that his own needs mirrored those of other developers, leading him to spend significant time creating a solution without gathering proper feedback. This isolated approach resulted in wasted time and an ineffective outcome. Through this mistake, Steve realized the importance of customer validation and iterative development, key principles he now applies in his work. We also explored the concept of "failure debt," the role of psychological safety in fostering learning from mistakes, and how flow engineering can transform collaborative workflows. Questions and Topics: What would you say is your favorite mistake? How did things play out with that mistake in your career? How many other developers were you working with on this task? When did you realize the project wasn't working, and how did you adjust? How did you eventually start to learn from these mistakes? When did these lessons become more clear to you in your career? Can you elaborate on how sharing mistakes publicly helped lessen the sting over time? How would you define 'flow engineering' for someone outside of software development? How do you think mistakes, bugs, or defects affect flow? Do speed and quality go hand in hand? What are your thoughts on how leaders can foster psychological safety and a learning culture where mistakes are embraced? What is 'failure debt' and how can organizations address it? Did the writing process for Flow Engineering reflect some of these lessons on customer feedback and iteration? Key Topics: Steve's favorite mistake of assuming his own needs were the same as other developers, leading to wasted time. Importance of customer feedback and validation in technical projects. The Abilene Paradox and how it relates to satisfying multiple stakeholders poorly. Learning from mistakes over time, especially in leadership roles like CTO. The impact of public accountability in lessening the sting of failure. Definition and application of flow engineering to improve collaborative workflows. The relationship between mistakes and flow, and how speed and quality work together. The role of psychological safety in creating a learning organization. Concept of failure debt and how unaddressed failures can accumulate, leading to bigger issues. How Flow Engineering was written iteratively, applying lessons learned from Steve's career.

In this episode of Lean Blog Interviews, Mark Graban welcomes Roberto Priolo, the Managing Editor of Planet Lean, the publication of the Lean Global Network. Based in Barcelona, Roberto has a background in journalism and extensive experience in covering Lean and continuous improvement topics. Mark and Roberto discuss the upcoming Lean Global Connection event, happening on November 21st and 22nd, 2024, which is a free, 24-hour virtual event designed to bring together the global Lean community. Episode page with transcript, video, and more Key Topics Discussed: The Origins of the Lean Global Connection Event: Roberto explains how the event began during the pandemic as a way to connect Lean practitioners worldwide when in-person gatherings were impossible. Now in its fourth year, the event continues to thrive, attracting speakers and attendees from over 120 countries. What to Expect at the 2024 Event: This year's theme, “Developing Adaptiveness in a Changing World,” addresses how Lean can help organizations navigate complex challenges like supply chain disruptions, geopolitical issues, and emerging technologies like AI. The event will feature nearly 100 presentations, spanning 24 hours, with thought leaders sharing real-world case studies, insights, and best practices. Speakers and Presentations: Mark and Roberto highlight key speakers such as Art Byrne, Jim Womack, John Shook, and many others from around the world. The event will also include external voices to help contextualize Lean's relevance in a broader geopolitical and business landscape. Psychological Safety in Lean: Mark shares details about his presentation, which will focus on psychological safety as a foundation for continuous improvement. He will explore how creating environments where employees feel safe to speak up about problems and ideas is crucial for effective Kaizen and strategy deployment. The Lean Social Side: Roberto emphasizes the importance of the "social side" of Lean, which often gets overlooked in favor of technical tools. He stresses the need for reinforcing this message continually within the Lean community to ensure organizations foster environments that prioritize human interaction and psychological safety. Additional Insights: The Event Format: The Lean Global Connection is designed as a global festival of Lean thinking, running for 24 hours straight, with two stages running simultaneously. Attendees can join at any time and catch up later with recorded sessions available on the Lean Global Network YouTube channel. Roberto's Lean Journey: Roberto shares his journey from studying journalism in London to becoming a central figure in the Lean community, managing Planet Lean and contributing to the Lean Global Network's mission of spreading Lean thinking. How to Join: Register for the free Lean Global Connection event here. Mark your calendar for November 21st and 22nd, and be sure to check out previous years' presentations on the Lean Global Network YouTube channel for a taste of what's to come. Resources Mentioned: Planet Lean website: Link to Planet Lean Lean Global Network YouTube channel: Link to YouTube Channel Event Registration: Link to Event Page Tune in for this exciting conversation with Roberto Priolo to learn more about how the Lean Global Connection continues to bring the world's Lean community together and what to expect in this year's event.

In this webinar, we're mixing up the format a bit to maximize time for Q&A and discussion. Please watch this longer webinar first: https://www.youtube.com/watch?v=0wwlaxfN8AE In this video, Mark Graban will give a short presentation that recaps and updates his thoughts on some of these concepts. We'll also conduct some live polling (and see the results) related to the level of psychological safety that attendees feel in their organizations. Mark is also joined by KaiNexians Kaleigh Krauss and Linda Vicaro for discussion and their insights and stories. The rest of the webinar was a Q&A discussion moderated by Morgan Wright, where you can ask your questions related to how leaders can cultivate a culture where everybody feels safe enough to speak up about problems, ideas, mistakes, and more. Learning Objectives: Define psychological safety and explain its significance in the workplace. Identify the relationship between psychological safety and continuous improvement. Develop strategies for leaders to cultivate psychological safety within their teams. Understand methods to assess and sustain psychological safety in the organization. Mark Graban is an author, speaker, and consultant, whose latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of the award-winning book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement" and others, including "Measures of Success: React Less, Lead Better, Improve More." He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus (and had his 13-year KaiNexiversary recently!). Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Mark earned a B.S. in Industrial Engineering from Northwestern University, an M.S. in Mechanical Engineering, and an M.B.A. from the Massachusetts Institute of Technology's “Leaders for Global Operations” Program.

In this special live-streamed bonus episode of the Lean Blog Interviews podcast, host Mark Graban is joined by Paul Critchley for an impromptu experiment in recording a live podcast. The episode begins with a brief introduction and a discussion about the decision to try a live format. Paul Critchley, a seasoned Lean consultant, shares his background, detailing his journey from a mechanical engineer in the automotive industry to his current role as a Lean practitioner and consultant. He highlights his experiences working with Toyota and Pratt & Whitney, emphasizing the practical application of Lean principles in various industries, including aerospace. Summit info: https://newenglandleanconsulting.com/summit/  The conversation then shifts to Paul's upcoming event, the New England Lean Summit, scheduled for September 12-13, 2024, in Cromwell, Connecticut. Paul discusses the summit's agenda, which includes workshops, sessions, and a Lean Happy Hour. He expresses his excitement about bringing together Lean professionals from diverse industries to foster learning and networking in a fun and engaging environment. Paul also introduces the New England Lean Collaborative, a member-based organization aimed at building a community of Lean practitioners in the New England region. He explains the collaborative's activities, such as book clubs, site tours, and resource sharing, designed to facilitate continuous learning and improvement. The collaborative: https://newenglandleanconsulting.com/the-nelc/  The episode wraps up with Mark and Paul addressing a viewer's question about implementing Lean practices in small companies with limited resources. Paul advises starting small, focusing on incremental improvements, and maintaining momentum through continuous, manageable changes.   Throughout the episode, Paul emphasizes the importance of creating a psychologically safe environment for learning and experimenting with Lean practices, highlighting the benefits of fun and engagement in the process. The episode concludes with a reminder of the event details and an invitation for listeners to join the New England Lean Summit and Collaborative.   00:01:24: Guest Introduction - Paul Critchley   00:03:00: Paul's Career Background   00:03:39: Discussion on Practicing Lean - https://practicinglean.com/   00:05:02: New Projects and Endeavors   00:05:29: New England Lean Summit Introduction   00:06:08: Details about the New England Lean Summit   00:07:04: Summit Logistics and Activities   00:09:02: Lean Happy Hour Concept   00:10:00: Hope for Future Annual Events   00:10:19: Overview of the New England Lean Collaborative   00:11:00: Functioning of the Collaborative   00:11:42: Membership Benefits and Activities   00:12:48: Discussion about Industry Participation   00:14:23: Lean Tools and Concepts   00:15:23: Connection with Bob Rush and Workshop Details   00:16:36: Fun Activities Planned for the Summit   00:17:01: Emphasizing fun and networking at the summit   00:17:39: Lessons from Pascal Dennis at Toyota   00:18:31: Incorporating a DJ at the conference   00:19:48: Creating a relaxed and engaging atmosphere   00:21:02: Unique conference experiences   00:22:00: Opportunities for

In this special live-streamed bonus episode of the Lean Blog Interviews podcast, host Mark Graban is joined by Paul Critchley for an impromptu experiment in recording a live podcast. The episode begins with a brief introduction and a discussion about the decision to try a live format. Paul Critchley, a seasoned Lean consultant, shares his background, detailing his journey from a mechanical engineer in the automotive industry to his current role as a Lean practitioner and consultant. He highlights his experiences working with Toyota and Pratt & Whitney, emphasizing the practical application of Lean principles in various industries, including aerospace. Summit info: https://newenglandleanconsulting.com/summit/  The conversation then shifts to Paul's upcoming event, the New England Lean Summit, scheduled for September 12-13, 2024, in Cromwell, Connecticut. Paul discusses the summit's agenda, which includes workshops, sessions, and a Lean Happy Hour. He expresses his excitement about bringing together Lean professionals from diverse industries to foster learning and networking in a fun and engaging environment. Paul also introduces the New England Lean Collaborative, a member-based organization aimed at building a community of Lean practitioners in the New England region. He explains the collaborative's activities, such as book clubs, site tours, and resource sharing, designed to facilitate continuous learning and improvement. The collaborative: https://newenglandleanconsulting.com/the-nelc/  The episode wraps up with Mark and Paul addressing a viewer's question about implementing Lean practices in small companies with limited resources. Paul advises starting small, focusing on incremental improvements, and maintaining momentum through continuous, manageable changes.   Throughout the episode, Paul emphasizes the importance of creating a psychologically safe environment for learning and experimenting with Lean practices, highlighting the benefits of fun and engagement in the process. The episode concludes with a reminder of the event details and an invitation for listeners to join the New England Lean Summit and Collaborative.   00:01:24: Guest Introduction - Paul Critchley   00:03:00: Paul's Career Background   00:03:39: Discussion on Practicing Lean - https://practicinglean.com/   00:05:02: New Projects and Endeavors   00:05:29: New England Lean Summit Introduction   00:06:08: Details about the New England Lean Summit   00:07:04: Summit Logistics and Activities   00:09:02: Lean Happy Hour Concept   00:10:00: Hope for Future Annual Events   00:10:19: Overview of the New England Lean Collaborative   00:11:00: Functioning of the Collaborative   00:11:42: Membership Benefits and Activities   00:12:48: Discussion about Industry Participation   00:14:23: Lean Tools and Concepts   00:15:23: Connection with Bob Rush and Workshop Details   00:16:36: Fun Activities Planned for the Summit   00:17:01: Emphasizing fun and networking at the summit   00:17:39: Lessons from Pascal Dennis at Toyota   00:18:31: Incorporating a DJ at the conference   00:19:48: Creating a relaxed and engaging atmosphere   00:21:02: Unique conference experiences   00:22:00: Opportunities for

Mark Graban is an author, speaker, and consultant, whose latest book, “The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation”, is available now. He is also the author of the award-winning book “Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement” and others, including “Measures of Success: React Less, Lead Better, Improve More”. He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” To learn more about Mark, check out the following links: Mark's Website: www.MarkGraban.com Mark's Latest Book: www.mistakesbook.com Mark's Podcast: www.mistakespodcast.com Facebook: https://www.facebook.com/mark.graban Instagram: https://www.instagram.com/mgraban/ LinkedIn: https://www.linkedin.com/in/mgraban/ YouTube: https://www.youtube.com/user/mgraban

What You'll Learn: In this episode, hosts Andy Olrich and Patrick Adams discuss embracing and celebrating failures, encouraging a mindset shift from a fear of failure to an embrace of experimentation and innovation.  Celebrating failures in Lean promotes transparency, collaboration, and a shared commitment to organizational learning, ultimately leading to more resilient and adaptive teams capable of achieving sustainable success.  About the Guest:  Mark Graban, author of "The Mistakes That Make Us," is a renowned speaker and consultant. His other notable works include the award-winning "Lean Hospitals" and "Measures of Success." Mark serves as a consultant through his company, Constancy, Inc., and also as a Senior Advisor for KaiNexus. Mark is also the host of podcasts like "Lean Blog Interviews" and "My Favorite Mistake." Links: ⁠⁠Click Here For Andy Olrich's LinkedIn⁠⁠ ⁠⁠⁠Click Here For Patrick Adams LinkedIn⁠ Click Here For Mark Graban's Website Click Here For Marks Book: The Mistakes That Make Us --- Support this podcast: https://podcasters.spotify.com/pod/show/leansolutions/support

You can get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.Summary Keywordsleaders, healthcare, organisation, lean, continuous improvement, called, podcast, learn, create, patient, mistake, behaviour, year, opportunity, work, culture, people, mark, problem, approachIntroductionWelcome to Episode 164 of the Enterprise Excellence Podcast. I am so pleased to have Mr Mark Graban joining us for this episode. Mark helps others learn how to improve to sustain their performance. He is the author of "Lean Hospitals", "Healthcare Kaizen" and most recently "Measures of Success". Mark hosts several podcasts, including "Lean Blog Interviews" and "My Favorite Mistake". We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.Episode Links:YoutubeFull episode:  https://youtu.be/i7O9VjNr4ZwTwo-Minute Tip:Enterprise Excellence Academyweb:ContactsMark's ProfileLinkedIn: linkedin.com/in/mgrabanWebsites: markgraban.com/  (Company Website)·      leanblog.org/  (Blog)Email: mark@markgraban.comTwitter: MarkGraban Brad's ProfileConnect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.What's next?1.     Research PDSA a little further with Mark, https://youtu.be/GVuGqOCQeVo?si=jKsorrOCUN3Gt2I82.     Have a look at the new public course we are offering in Feb 2024: training3.     Get a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.To learn more about what we do, visit www.enterpriseexcellenceacademy.com.Thanks for your time, and thanks for helping to create a better future.

Episode page with video and more In Episode 43 of the “Lean Whiskey” podcast, Jamie Flinchbaugh and Mark Graban begin by talking about each of our interviews regarding the new book by Steve Spear and Gene Kim, Wiring the Winning Organization. Mark interviewed Steve and Gene for the Lean Blog Interviews podcast, and Jamie interviewed Steve for a forthcoming episode of the People Solve Problems podcast. We then shifted our attention to celebrating 100 years of Suntory Distilling by each pouring different expressions from the Japanese side of the company, Hibiki and Yamazaki. We also discussed the Jim Beam side, its progression and integration into the Suntory ownership.  We eventually jumped into our primary In the News segment discussing a detailed investigative journalism report from Reuters on the objectively poor safety record at SpaceX. The data is compelling, from a fatality to a coma, and eight amputations. But the safety rate is six times the industry average, coming in at 4.8 per 100 workers. Yes, space travel and doing anything breakthrough is inherently dangerous, but there's two arguments with this. First, the injuries are things like falling out of trucks and not related to launching a rocket. Second, there are numerous examples of doing inherently dangerous work with a great safety record. Alcoa, under the leadership of Paul O'Neill, is a great example of this, where not only is the work done safely, but with increasing profits along the way.  We explore the importance of leadership — through policy to system to culture — in the outcomes of safety. Elon Musk, as the leader of SpaceX, has signaled in many ways that safety is secondary. This includes a distaste for safety yellow on aesthetic grounds to statements that workers are responsible for protecting themselves. Both SpaceX and Tesla have a tendency to withhold reporting required data to OSHA, which might not be visible to employees, but it likely is to management. We make clear that safety practice and culture is the responsibility of management.  We wrap up this episode sharing fun facts about our hometowns, wishing everyone a happy holidays, and a final cheers to 2023! Links From the Show: Mark interviewed Steve Spear and Gene Kim in episode 493 of the LeanBlog Podcast, and Jamie interviewed Steve for a forthcoming episode of People Solve Problems Podcast on their new book, Wiring the Winning Organization Celebrating 100 years of Suntory Distilling  Mark's blog about the culture clash when Suntory acquired Jim Beam Jamie's selection: Hibiki Japanese Harmony Mark's selection: Yamazaki Distiller's Reserve NAS Japan Release and the Legent Yamazaki Cask Finish Blend  Kaizen & Culture Clash Between Suntory & Jim Beam? Reuters' investigative report on safety at SpaceX COSH's Dirty Dozen of companies with poor safety records  Examples of Paul O'Neill's take on prioritizing safety and being profitable here and here Please review us and follow or subscribe on your favorite podcast platform!

Blog post with more info and links Congratulations to my podcast(s) guests who were named to the Thinkers50 list of influential management thinkers! I am thrilled to extend my heartiest congratulations to a remarkable group of individuals who have recently graced the stages of my podcasts, “Lean Blog Interviews” and “My Favorite Mistake.” These brilliant minds have been recognized on the prestigious Thinkers50 list for their groundbreaking contributions to the field of management thinking. Each has shared their invaluable insights with us, and it's a true honor to see them receive this well-deserved accolade.⭐ Amy Edmondson (both podcasts)⭐ Erica Dhawan (MFM)⭐ Daniel Pink (both podcasts)⭐ Zeynep Ton (Lean podcast, twice) --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

Episode #350: Learn why "psychological safety" is necessary, and what leaders must do to cultivate the conditions for psychological safety.  We'll also talk about ways you can turn your mistakes into opportunities for learning and the prevention of future mistakes.Bio:Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More.He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.”Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program.Contact Mark:Website: https://www.markgraban.comLinkedIn: https://www.linkedin.com/in/mgraban

Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More.He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.”Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

EPISODE SUMMARY Join scientist and mindset & high-performance coach Claudia Garbutt and author & improvement consultant Mark Graban, as the talk about the mistakes that make us and how to use Lean principles to build a successful business.   In this episode, we talk about:  - Embracing mistakes as learning opportunities - How to cultivate a company culture that fosters open dialogue & innovation - How to use Lean startup principles to build a successful business   EPISODE NOTES Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.  He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More. He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program.   Links: http://mistakesbook.com/ Free chapter: https://www.mistakesbook.com/chapter/   https://www.linkedin.com/in/mgraban   https://www.instagram.com/mgraban   https://facebook.com/mark.graban    https://www.youtube.com/mgraban    Click this link to listen to the full episode on your favorite podcast player and if you enjoy the show, please leave a rating & review: https://linktr.ee/wiredforsuccess.   Help me keep this show ad-free and awesome: Hit subscribe and join the tribe! THANK YOU for your support! 

Episode page with transcript and more Featuring James P. (Jim) Womack, Katie Anderson, Jamie V Parker, and Mark Graban. There's more to come from me, Katie, and Jamie about the day.  Jamie's podcast is "Lean Leadership for Ops Managers." Katie's new podcast is called "Chain of Learning." - Coming soon Videos from the GE Lean Mindset sessions: https://www.youtube.com/playlist?list=PLxRhTjvLlyoIh7CVg51ZIM5hRl5XOjlgl **A Candid Conversation on Lean Thinking: Breaking Down the Lean Mindset with Industry Experts** Join us as we delve into a Deep Dive bonus episode of "Lean Blog Interviews," focusing on the intricacies of Lean Thinking. The thought-provoking analysis of the Lean Mindset is led by four esteemed panelists — Mark Graban, Katie Anderson, Jim Womack, and Jamie V. Parker — who share their takeaways from the 'GE Lean Mindset' event.  Central to Lean Thinking is the relentless pursuit of improvement — a belief that stands tall even amidst failings and setbacks. Coupled with the embracing of failure as a fundamental part of the learning process, the idea of never-ending improvement underscores the Lean Mindset. The panelists share their thoughts and experiences revolving around these integral components of Lean Thinking.

You can get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.Summary KeywordsMistakes, psychological safety, Toyota, people, lean, book, leaders, podcast, organisation, culture, Yoshino, favourite, learned, writing, speak, punish, behaviour, practising, Tim Clark.IntroductionWelcome to episode 152 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Mark Graban back on the show with us today. Mark was with us, initially with us, way back in episode 20. Mark is the host of a number of leading podcasts in Lean and Continuous Improvement, Lean Blog Interviews, My Favourite Mistake, Lean Whiskey (with Jamie Flinchbaugh) and more. He is the author of many books, including Lean Hospitals, Practicing Lean, Measures of Success, and his latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.  We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.Episode Links:Youtube Full episode: https://youtu.be/Fid_GAsNXwwTwo-Minute Tip: https://youtu.be/ZX_k_54nBQMEnterprise Excellence Academy:https://www.enterpriseexcellenceacademy.com/podcast/episode/7e22e7f2/152-the-mistakes-that-make-us-with-mark-grabanContacts Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au. Mark is contactable via his website: https://www.mistakesbook.com/chapter/What next?1.     Join our members page to access free resources: https://www.enterpriseexcellenceacademy.com/downloads2.     Join our next community meeting.  https://www.enterpriseexcellenceacademy.com/community.3.     Have a look at the Agile-certified training that we offer. https://www.enterpriseexcellenceacademy.com/training4.     Get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.To learn more about what we do, visit www.enterpriseexcellenceacademy.com.Thanks for your time, and thanks for helping to create a better future.

In this episode, Mark Graban and I discuss the value that comes from making mistakes and how learning from our mistakes is effective in lean culture. What You'll Learn: 1. What inspired you to write the book? 2. How does "learning from mistakes" fit into a Lean culture? 3. What is Psychological Safety and how can leaders create the conditions for it? 4. Examples from Toyota? A small software company like KaiNexus? 5. Why is it counterproductive to punish mistakes? About the Guest: Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, was released in June. He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve. He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Mark earned a B.S. in Industrial Engineering from Northwestern University, an M.S. in Mechanical Engineering, and an M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program. Links: Click here for more information on Mark's book: The Mistakes That Make Us ⁠Click here to connect with Mark on LinkedIn⁠ ⁠Click here for The Lean Solutions Summit  --- Support this podcast: https://podcasters.spotify.com/pod/show/leansolutions/support

Episode page with transcript, video, and more My guest for Episode #220 of the My Favorite Mistake podcast is Rich Sheridan, the co-founder, CEO, and “Chief Storyteller” of Menlo Innovations, a software and IT consulting firm that has earned numerous awards and press coverage for its innovative and positive workplace culture. He's the author of two books — first,  Joy, Inc.: How We Built a Workplace People Love, and then his latest, published in 2019, Chief Joy Officer: How Great Leaders Elevate Human Energy and Eliminate Fear. I've interviewed Rich twice in my “Lean Blog Interviews” podcast, we've crossed paths at conferences, and I've been able to visit the Menlo Innovations office in Ann Arbor (2014). In this episode, Rich shares two favorite mistake stories from his time as a senior leader at a previous company. Why did one mistake change his life? How did the second mistake help him put himself in the CEO's shoes? Rich also kindly endorsed my new book: “At Menlo Innovations, one of our favorite phrases is ‘Make Mistakes Faster!' It's not that we like making mistakes, we just prefer making small mistakes quickly rather than BIG mistakes slowly. The difference comes from creating a culture where we are safe to share our mistakes. In The Mistakes That Make Us, author Mark Graban teaches all of us how to do this and shares story after real story of the benefits. It would be a BIG mistake to ignore this wisdom!” Questions and Topics: Why the title “chief storyteller?” How do you define “joy” in the workplace? What's your role as CEO in helping others find joy or be joyful? Joy vs. happiness? Deming connections: pride, fear Why is eliminating fear so important to you and Menlo? You say, “one of your favorite phrases at Menlo Innovations is ‘Make Mistakes Faster!” — tell us more about that…  “Fear makes bad news go into hiding…” “Let's run the experiment” — tell us more, “try stuff and see if it works” Being open to small mistakes as a way to avoid big ones? An experiment in working with you? “Without the stories, Menlo doesn't make sense” Paired work Please follow, rate, and review via Apple Podcasts, Podchaser, or your favorite app — that helps others find this content, and you'll be sure to get future episodes as they are released weekly. You can also financially support the show through Spotify. You can now sign up to get new episodes via email, to make sure you don't miss an episode. This podcast is part of the Lean Communicators network. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Visit our website at www.leancast.org. Lean Blog Interviews is hosted and produced by Mark Graban. 

What measures of success matter most when it comes to marketing efforts and lead conversion? How do lawyers know which metrics they should be paying attention to, and which ones simply aren't worth worrying about?Joining me for this conversation is Mark Graban.Mark is an author, speaker, consultant, and podcaster. His podcasts include “Lean Blog Interviews,” “Habitual Excellence,” and “My Favorite Mistake.” He's also affiliated with the technology company KaiNexus and the healthcare advisory firm Value Capture. His books include his most recent, titled “Measures of Success: React Less, Lead Better, Improve More.” He has a BS in industrial engineering from Northwestern University and an MS and an MBA from MIT. Mark gives listeners actionable tips on: [2:00] The traditional definition of performance metrics and the clean operational experience [5:15] The Japanese Kaizen Model [10:40] What we should be measuring and why it matters [14:55] Using intake forms to measure success rates [24:35] The statistics you don't need to pay attention to [37:45] Mark's book review Resources mentioned in this episode: Understanding Variation by Donald Wheeler Book Yourself Solid by Michael Port Connect with Mark here: Instagram Twitter LinkedIn Facebook http://markgraban.com/   Connect with me Instagram Pinterest Facebook Twitter Karin on Twitter Karin on LinkedIn Conroy Creative Counsel on Facebook https://conroycreativecounsel.com 

What measures of success matter most when it comes to marketing efforts and lead conversion?  How do lawyers know which metrics they should be paying attention to, and which ones simply aren't worth worrying about? Joining me for this conversation is Mark Graban. Mark is an author, speaker, consultant, and podcaster. His podcasts include “Lean Blog Interviews,” “Habitual Excellence,” and “My Favorite Mistake.” He's also affiliated with the technology company KaiNexus and the healthcare advisory firm Value Capture. His books include his most recent, titled “Measures of Success: React Less, Lead Better, Improve More.” He has a BS in industrial engineering from Northwestern University and an MS and an MBA from MIT.   Mark gives listeners actionable tips on: [2:00] The traditional definition of performance metrics and the clean operational experience [5:15] The Japanese Kaizen Model [10:40] What we should be measuring and why it matters [14:55] Using intake forms to measure success rates [24:35] The statistics you don't need to pay attention to [37:45] Mark's book review Resources mentioned in this episode: Understanding Variation by Donald Wheeler Book Yourself Solid by Michael Port Connect with Mark here: Instagram Twitter LinkedIn Facebook http://markgraban.com/    Connect with me Instagram Pinterest Facebook Twitter Karin on Twitter Karin on LinkedIn Conroy Creative Counsel on Facebook https://conroycreativecounsel.com 

What measures of success matter most when it comes to marketing efforts and lead conversion?  How do lawyers know which metrics they should be paying attention to, and which ones simply aren't worth worrying about? Joining me for this conversation is Mark Graban. Mark is an author, speaker, consultant, and podcaster. His podcasts include “Lean Blog Interviews,” “Habitual Excellence,” and “My Favorite Mistake.” He's also affiliated with the technology company KaiNexus and the healthcare advisory firm Value Capture. His books include his most recent, titled “Measures of Success: React Less, Lead Better, Improve More.” He has a BS in industrial engineering from Northwestern University and an MS and an MBA from MIT.   Mark gives listeners actionable tips on: [2:00] The traditional definition of performance metrics and the clean operational experience [5:15] The Japanese Kaizen Model [10:40] What we should be measuring and why it matters [14:55] Using intake forms to measure success rates [24:35] The statistics you don't need to pay attention to [37:45] Mark's book review Resources mentioned in this episode: Understanding Variation by Donald Wheeler Book Yourself Solid by Michael Port Connect with Mark here: Instagram Twitter LinkedIn Facebook http://markgraban.com/    Connect with me Instagram Pinterest Facebook Twitter Karin on Twitter Karin on LinkedIn Conroy Creative Counsel on Facebook https://conroycreativecounsel.com 

BIO: Mark Graban is an author, speaker, consultant, and podcaster. His podcasts include Lean Blog Interviews, Habitual Excellence, and My Favorite Mistake. He's also affiliated with the technology company KaiNexus and the healthcare advisory firm Value Capture. STORY: Two of Mark's worst investments were investing $4,000 in a company he knew nothing about and living in denial about his ADHD diagnosis for over 20 years. LEARNING: Be careful when choosing individual stocks. Don't be in denial about things. You're beautiful as you are.   “If you think you might have a problem, you probably have a problem. It's worth talking to a professional to get help.”Mark Graban  Guest profilehttps://www.linkedin.com/in/mgraban/ (Mark Graban) is an author, speaker, consultant, and podcaster. His podcasts include https://www.leanblog.org/category/podcast-interviews/ (Lean Blog Interviews), https://www.valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/ (Habitual Excellence), and https://www.markgraban.com/my-favorite-mistake-reflections-from-business-leaders-podcast/ (My Favorite Mistake). He's also affiliated with the technology company https://www.kainexus.com/ (KaiNexus) and the healthcare advisory firm https://www.valuecapturellc.com/ (Value Capture). His books include his most recent, titled https://www.measuresofsuccessbook.com/ (Measures of Success: React Less, Lead Better, Improve More). He has a BS in industrial engineering from Northwestern University and an MS and an MBA from MIT. His website with all of his books, podcasts, and more is https://www.markgraban.com/ (MarkGraban.com). Worst investment everIn early 2000, Mark was trying to get started with a retirement account when a colleague told him about a stock they had invested in. The colleague raved about how the stock had skyrocketed, making them a lot of money. The company was called Commerce One. Mark didn't know anything about it and didn't do any research. He just took his colleague's advice and invested $4,000. Before long, the value fell by about 50%. Another one of Mark's worst investments is living in denial about his ADHD diagnosis. He has struggled with attentiveness, especially at work in meetings and conferences. He would often blame and shame himself for not paying attention. He regrets not doing something about it 20 years ago. Lessons learnedBe careful when choosing individual stocks. Let professionals do it for you through diversified mutual funds or index funds. Don't be in denial about things. Don't shame yourself for your differences. Andrew's takeawaysIf you're struggling with anything, don't be afraid to talk about it. You're beautiful as you are. No.1 goal for the next 12 monthsMark's number one goal for the next 12 months is to write a book based on the lessons from the https://www.markgraban.com/my-favorite-mistake-reflections-from-business-leaders-podcast/ (My Favorite Mistake) podcast series. Parting words  “Embrace the idea of transparency and openness when you've made a mistake at work.”Mark Graban  [spp-transcript]   Connect with Mark Graban https://www.linkedin.com/in/mgraban/ (LinkedIn) https://www.facebook.com/mark.graban (Facebook) https://twitter.com/markgraban (Twitter) https://www.instagram.com/mgraban/ (Instagram) https://www.youtube.com/user/mgraban (YouTube) https://www.markgraban.com/my-favorite-mistake-reflections-from-business-leaders-podcast/ (Podcast) https://www.markgraban.com/ (Website) https://www.measuresofsuccessbook.com/ (Book) Andrew's bookshttps://amzn.to/3qrfHjX (How to Start Building Your Wealth Investing in the Stock Market) https://amzn.to/2PDApAo (My Worst Investment Ever) https://amzn.to/3v6ip1Y (9 Valuation Mistakes and How to Avoid Them) https://amzn.to/3emBO8M (Transform Your Business with Dr.Deming's 14 Points) Andrew's online programshttps://valuationmasterclass.com/ (Valuation Master Class)...

Webinar recording, a presentation by Mark Graban Video and more Links to more info from Mark's website In this talk, you will learn and hear stories about: · Why it's important to admit mistakes to ourselves · How to reflect on mistakes without being too hard on ourselves · How to prevent repeating our mistakes · Key leader behaviors that create a culture where it's safe for people to admit mistakes Our presenter, Mark Graban, is a Senior Advisor for KaiNexus… and he just had his 11th KaiNexiversary. Mark is the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the creator and editor of the anthology book Practicing Lean. Mark is the host of podcasts including “Lean Blog Interviews,” “Habitual Excellence, Presented by Value Capture,” and “My Favorite Mistake.” Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program.

As I did two weeks ago, when Jamie Flinchbaugh and I talked about “Lean 101” training (and should you skip it), I'm sharing another episode (as a “bonus” episode in the “Lean Blog Interviews” podcast series), a “just the Lean talk” discussion. This comes from Episode #27 where we started the episode by taking a deep dive into coffee (making it and drinking it at home) instead of talking whiskey. We were recording in the morning, so whiskey wasn't appropriate. The weather was nice, so Jamie was sitting outside, so we get to hear some birds in his background. Again, we know many of you don't care about the whiskey talk (or coffee talk), but Jamie suggested sharing this segment where we talked about Lean in relation to inventory and supply chains. This is from May of 2021, but we think it's still relevant. If you want to hear coffee talk, listen to or watch the whole version here. Our inventory talk includes a news story about 10 million bourbon barrels that are “resting” in inventory. But it's barely whiskey talk. We talk more about the supposed “death of Just In Time.” Ugh. As I said last time, Jamie Flinchbaugh and I started a podcast series just over three years ago called “Lean Whiskey.” It's a very conversational format and we've enjoyed doing it (and if anybody likes listening, then even better!). Links From the Show (about Lean): 10 Million bourbon barrels resting – too much or not enough?  The Wall Street Journey's misinformed piece on JIT, Jeff Liker on JIT, Dr. Jonathan Byrnes on supply chain shockwaves, and Dr. Byrnes as a guest Mark's LeanBlog podcast MIT's The Beer Game, system dynamics and accumulators and delays, and supply and demand

We ALL make mistakes and that's OK. You have to learn from them though. In this segment, Mark Graban shares why he started his podcast My Favorite Mistake, his own mistake that he has learned from, some ways you can learn from your mistakes, and an interview he had with a shark from the TV show Shark Tank. See video here - https://youtu.be/Y2sJAltT0qk WHO IS MARK? Mark Graban is author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the creator and editor of the anthology book Practicing Lean. He serves as a consultant to organizations through his company, Constancy, Inc and also through the firm Value Capture. He is also a Senior Advisor to the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career in industry at General Motors, Dell, and Honeywell. Mark is the host of podcasts including “Lean Blog Interviews,” “My Favorite Mistake,” and “Habitual Excellence, Presented by Value Capture.” MARK'S CALL TO ACTION Check out my podcast "My Favorite Mistake" in your favorite podcast app. http://markgraban.com/ http://www.twitter.com/markgraban http://www.linkedin.com/in/mgraban http://www.youtube.com/mgraban GENESIS'S INFO https://genesisamariskemp.net/ CALL TO ACTION Subscribe to GEMS with Genesis Amaris Kemp Channel, Hit the notifications bell so you don't miss any content, and share with family/friends. **REMEMBER - You do not have to let limitations or barriers keep you from achieving your success. Mind over Matter...It's time to shift and unleash your greatest potential. If you would like to be a SPONSOR or have any of your merchandise mentioned, please reach out via email at GEMSwithGenesisAmarisKemp@gmail.com --- Send in a voice message: https://anchor.fm/genesis-amaris-kemp/message Support this podcast: https://anchor.fm/genesis-amaris-kemp/support

Episode page: https://markgraban.com/mistake152 My guest for Episode #152 of the My Favorite Mistake podcast is John Gallagher. He is an executive coach, mentor, and consultant. He is the Founder and CEO of Growing Champions, LLC. He's also the host of the podcast “The Uncommon Leader” — and I was his guest there! He was also previously my guest on my Lean Blog Interviews podcast series. Before starting his company, John worked as a consultant for a decade, after being an operations manager and a division president for two different companies. In today's episode, John shares his “favorite mistake” story about the time he got into the real estate business and thought he could change how a key business partner operated. And that partner was his mother-in-law. Why did he make this mistake? How did he adjust and how did he survive? We also talk about questions and topics including: What is “Lean”? Why were you excited about bringing this to real estate? Focusing on strengths instead of problems? Having a process when “every home sale is unique”? Tell us about the podcast… Common leadership mistakes that you wish were uncommon? Are they uncommon because they avoid leadership problems or because they have certain strengths? Being able to admit when they're wrong… that's uncommon — humility is required Creating an environment where it's safe to talk about mistakes? --- Support this podcast: https://anchor.fm/favorite-mistake/support

Episode page with links and more: https://valuecapturellc.com/he63 Welcome to Episode #63 of Habitual Excellence, presented by Value Capture. Today brings us a special episode, where we have an opportunity to revisit Mark Graban's interview of our original non-executive chairman, Paul H. O'Neill, Sr. This interview originally appeared in the Lean Blog Interviews podcast back in July 2011. In the discussion, Mr. O'Neill shared his thoughts on patient safety and healthcare, including his time spent as the Chair of the Pittsburgh Regional Health Initiative and his work with Dr. Richard Shannon in dramatically reducing hospital-acquired infections (HAIs) to their “theoretical limit” of zero harm. Mr. O'Neill talks about the leadership required to have such an impact on safety and quality, drawing on lessons from his years as Alcoa's CEO. Click to visit the main Habitual Excellence podcast page.

Show page: https://www.markgraban.com/mistake128 My guest for Episode #128 of the My Favorite Mistake podcast is Katie Anderson, a leadership coach, and the author of the book Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning — along with the companion workbook that she published. Katie was previously a guest with Mr. Yoshino in Episode 30 back in January 2021. In today's episode, Katie tells her most recent “favorite mistake” story about recording and producing the audiobook version of her book. What went wrong? How did she discover the problems? We talk about that story and other topics including: Doing your best? Give it your best – Japanese word: ganbarimasu Root cause of the sound variation in the audiobook recording? Lean Blog Interviews podcast episodes with Katie Anxiety about talking about mistakes? Reflections on creating a culture where it's safe to talk freely about mistakes? How can people learn with you, work with you? “Leading to Learn Accelerator” --- Support this podcast: https://anchor.fm/favorite-mistake/support

Mistakes are something to learn from and stumble into.  As much as you plan, problems are going to happen!  Try not to be too hard on yourself and put all your eggs in one basket!  Unexpected magic can occur while in the pursuit of perfection. If Mark had a statistical problem he'd call his daddy, to make better decisions!  Like father like son, they are both engineers, fans of Dr. W. Edwards Deming, Donald Wheeler, and worked for General Motors!  Today we are talking about favorite mistakes!  Better Call Daddy: The Safe Space For Controversy. Mark Graban is author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the creator and editor of the anthology book Practicing Lean. He serves as a consultant to organizations through his company, Constancy, Inc and also through the firm Value Capture. He is also a Senior Advisor to the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career in industry at General Motors, Dell, and Honeywell. Mark is also a professional speaker, having appeared a numerous “Agile” conferences and has been a main-stage speaker at the Lean Startup Week event. Mark is the host of podcasts including “Lean Blog Interviews,” “My Favorite Mistake,” and “Habitual Excellence, Presented by Value Capture.”   Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program.  “Data are not taken for museum purposes; they are taken as a basis for doing something. Data shouldn't just passively reside in spreadsheets. Data should be used to make decisions every day.” Connect with Mark:  https://wgnradio.com/pinch-hitters/my-favorite-mistake-host-mark-graban-on-how-the-pandemic-prompted-new-business/   myfavoritemistakepodcast.com   www./markgraban.com/   Me and my daddy would love to hear from you podchaser.com/bettercalldaddy or ratethispodcast.com/bettercalldaddy          

Show notes: https://www.valuecapturellc.com/HE45 Free eBook: "A Playbook for Habitual Excellence": http://valuecapturellc.com/playbook Welcome to Episode #45 of Habitual Excellence, presented by Value Capture. Today's episode is a bit different than our usual interviews and conversations. Today, we are republishing an interview that Mark Graban did in 2011 with the late Paul O'Neill Sr., the former non-executive chair for our firm. he was, of course, so much more than that, (CEO of Alcoa, United States Treasury Secretary, and more), as you'll hear in this interview that originally appeared as Episode 124 of his Lean Blog Interviews podcast. In summary, Mr. O'Neill talked about: Leadership mindsets required for dramatic workplace safety and patient safety improvement, including a near 100% reduction in hospital-acquired infections at Pittsburgh's Allegheny General Hospital Why the United States has accomplished “practically nothing” nationally since the famed 1999 Institute of Medicine report “To Err Is Human” Why society's most lacking skill is “leadership” Alternative ways of compensating patients who are harmed by the healthcare system while ensuring real improvements are made by learning from each problem Why leaders in Washington D.C., at the time, should have shifted from “financial engineering” to visiting ThedaCare to learn about “the real way” we should improve health care. You can also find a full transcript below on this page. Please check out our free eBooks about the work and wisdom of Mr. O'Neill.

Co-founder of the Just-in-Time Cafe Show notes: https://www.leanblog.org/415 My guest for Episode #415 of the Lean Blog Interviews podcast is Tracy O'Rourke. She is the co-author of The Problem-Solver's Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey. She is co-founder of the Just-in-Time Cafe (which producers podcasts, webinars, and more). She is also a self-described “process improvement ZEALOT!” We had the chance to meet up to visit two vaccination sites in San Diego in March, and the two photos in the post are from that time together (as I blogged about here). That's one of the topics in this episode. Topics, questions, and links related to today's episode include: How did you get introduced to C.I. and what flavor(s)? How did you become a Zealot? She is the Lead Instructor at UC San Diego for the Lean Six Sigma Green Belt (public offering) Visiting the UCSD vaccination sites  – University and health system What we saw Walking the process Jerry Wright handed her the torch to be the SoCal Lean Network Chair 20 years in consulting, from industry to government, non-profit and education Can you tell us about a specific example of some of the work you've done in government?  How do you know that it worked?  She's also part of the Lean Communicators Network

President of Effective Performance Solutions Show notes: https://www.leanblog.org/414 My guest for Episode #414 of the Lean Blog Interviews podcast is Ryan Weiss. He is president of his firm Effective Performance Strategies, based out of the Chicago area. Topics, questions, and links related to today's episode include: How did you get introduced to Lean? Becoming a Certified Six Sigma Black Belt How do you engage people? What was your epiphany on people? Purpose + People + Process = Performance Taxation without representation :: kaizen without participation What is TWI?? How were you exposed to Training Within Industry? Other podcasts on TWI from this series Modernizing TWI — some sexist language /scenarios in the original What happens when you're promoted as a leader? Explaining WHY It's not just about manufacturing?  The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network. 

NHS England, Author of "Making Data Count" Notes and links: https://www.leanblog.org/413 My guest for Episode #413 of the Lean Blog Interviews podcast is Samantha Riley, the Deputy Director of Intensive Support for NHS England and Improvement. Sam is the author of an amazing publication called “Making Data Count,” which you can read and experience freely online. Sam and I are “Twitter buddies,” as she said and I follow and enjoy her tweets, especially those using the hashtag #PlotTheDots. We are both users and teachers of (and advocates for) the use of Statistical Process Control charts (aka XmR Charts or Process Behavior Charts) as taught by the statistician Don Wheeler. Topics, questions, and links related to today's episode include: What's Sam's professional background and why it's OK that she's not a statistician Why are RAG (Red Amber Green) charts or tables insufficient? How do you have the conversation with boards, executives, and managers about RAG being insufficient? How to bring people to the table for this learning? Why are up/down comparisons and color coding leading to “knee jerk reactions”? What is “spuddling“? Why is that a problem? Spuddling: To make a lot of fuss about trivial things, as if it were important. 50% of boards have changed their approach — how has that come to be? What language do you use about improving a predictable system? How did you get exposed to Statistical Process Control? What led to “Making Data Count“? What was “the ham sandwich incident”? How can we use these charts to look at our weight and health? How to articulate the benefits of SPC? Her article in BMJ Leader: National Health Service (NHS) trust boards adopt statistical process control reporting: the impact of the Making Data Count Training Programme The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network. 

Senior Lecturer at MIT, author, entrepreneur Show notes: https://www.leanblog.org/412 My guest for Episode #412 of the Lean Blog Interviews podcast is Dr. Jonathan Byrnes, the co-author of the new book Choose Your Customer: How to Compete Against the Digital Giants and Thrive. He is is a Senior Lecturer at MIT, where he has taught about supply chain management and other topics at the graduate level and in executive programs for over 30 years.  He is Chairman and Founder of Profit Isle, an innovative profit analytics and profit acceleration SaaS software company — AND is President of Jonathan Byrnes & Co., a focused consulting company that he founded in 1976. Dr. Byrnes earned a DBA from Harvard University in 1980, and an MBA from Columbia University in 1974.  Topics, questions, and links related to today's episode include: Article: “How to Manage your Supply Chain Shock Waves“ May 2020 — what did you predict in that article and how did it play out? The bullwhip effect The MIT “Beer Game” or “Root Beer Game“ What can you do when there is variance in supply and variance in demand? Lean as a system, including level loading and local suppliers, not just low inventory Lean as “cycle time compression” that makes lower inventory possible Today's glut of hand sanitizer NY Times: Widespread Commodity Shortages Raise Inflation Fears WSJ: Auto Makers Retreat From 50 Years of ‘Just in Time' Manufacturing Mark's blog post about that The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network. 

Senior Manager, Lucid - Formerly Toyota & Tesla Show notes: https://www.leanblog.org/410 My guest for Episode #410 of the Lean Blog Interviews podcast is Keith Champion, Senior Manager ofOperational Excellence at Lucid Motors, a new entrant in the electric vehicle marketplace, with their Lucid Air luxury sedan hitting the market very soon. Keith worked for Toyota for more than 17 years (thanks to fellow Toyota alum and previous podcast guest Tim Turner for making the connection). As Keith talks about in the episode, he started as a Team Member at Toyota Georgetown, progressing his career to Team Leader, Group Leader, and other roles. He then spent nine years working for Tesla Motors. Keith then joined Lucid in 2019 -- BTW, the CEO of Lucid, Peter Rawlinson, was previously Vice President of Vehicle Engineering at Tesla and Chief Engineer of the Model S. Topics and questions in today's episode (and related links): What's your Lean / TPS origin story? It sort of starts before Toyota What happens when you "pull the andon cord" at Toyota? How is Lucid trying to build the culture right the first time? What is the leadership team like at Lucid? Is there a management "philosophy" as Toyota might talk about? What are the core values of Lucid Motors? What's the biggest operations (and supply chain) challenge related to starting a new factory in Arizona? How do you build for scalability? How important is it to have "built in quality" for a luxury vehicle (or any car)? What is an empowering continuous improvement program? Not just suggestions, but implement... What are the five key goals and metrics that are used throughout the factory? Lucid article (and video) about General Assembly A look at the paint shop The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity and healthcare industries. Learn more.   This podcast is part of the #LeanCommunicators network.   

Mark Graban is the author of the Shingo-Award winning book Lean Hospitals, Healthcare Kaizen, Executive Guide to Healthcare Kaizen, Measures of Success, creator & editor of the anthology book Practicing Lean. He is also senior advisor to KaiNexus and owns his own consulting company called Constancy, Inc. Mark is the host of podcasts including “Lean Blog Interviews”, “My Favorite Mistake”, and “Habitual Excellence, presented by Value Capture” and a sought after speaker. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Mark Graban has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology's (MIT) He serves as a consultant to organizations through his company, Constancy, Inc and also through the firm Value Capture. In addition to authoring & contributing to four books, Mark is the host of podcasts including “Lean Blog Interviews, “Habitual Excellence," and “My Favorite Mistake,” LISTEN NOW to discover "The Billion Dollar Gift That You've Overlooked!"

IntroductionWelcome to Episode 20 of the Enterprise Excellence Podcast. I am so pleased to have Mr Mark Graban joining us for this episode. Mark helps others learn how to improve to sustain their performance. He is the author of "Lean Hospitals", "Healthcare Kaizen" and most recently "Measures of Success". Mark is the host of several podcasts, including "Lean Blog Interviews" and "My Favourite Mistake". SummaryLeaders awaken through insight or discovery, and this is necessary for change. Experiential learning within safe environments: simulations and games, e.g. red bean game (W Edwards Demming), effectively allows leaders to reflect on their management practices. This secure play and simulation encourage leaders to find their Aha moment, which will shift their behaviour. Mark uses games that demonstrate Kaizen principles: making an ice cream sundae smoothly or preparing a batch of mailers and envelopes. Mark and his colleagues are currently looking to develop simulations that can be accessed virtually. Mark shares some of the results he has seen in Healthcare through an excellence journey; dramatic improvements in patient safety, time savings and performance outcomes in nursing and accuracy and quality in operations. When it is time to review the goals, look at the systems, and create understanding together. Don't blame people, don't judge others.  Key take aways: The key takeaways for me from this episode are:1.     Collaboratively helping people set goals2.     Leadership behaviour – Leaders as coaches vs Leaders as mentorsThanks again, Mark, what a great episode. Bye for now.LinksLinkedIn: linkedin.com/in/mgrabanWebsites: markgraban.com/  (Company Website)     leanblog.org/  (Blog)Email: mark@markgraban.comTwitter: MarkGrabanQuotes 05:38min That was my eye-opener. I would never have imagined that there were so many opportunities in health care to improve quality, to improve patient flow, to create better workplaces. 07:57min The challenges, I mean, back when I was in manufacturing, we learned this mantra of, um, SQDC: safety, quality, delivery and cost. There are huge opportunities, sadly, in all four areas within Healthcare.17:49min admitting and acknowledging what we don't know and that we should always be learners to learn how to get better at solving problems in an experimental way. Right? So, instead of just preaching what many would call PDCA, or, I prefer the language of Plan, Do, Study, Adjust, or PDSA, as a lot of people would say in Healthcare. You've got to model that behaviour first hand. 31:48min When you change the system, you can change performance. Don't ask people to try harder and be more careful within their existing system. We have to work together to change the system.34:04min Let's start the conversation talking about the current condition, the performance gap between where we are and the ideal condition. Let's talk about why that performance or lack thereof, is important, and then let's understand the current state and the causes. Right? So, we build support along the way. 

http://www.valuecapturellc.com/he20 Welcome to Episode #20 of Habitual Excellence, presented by Value Capture. Our guest today is Patrick Anderson, the CEO of the Rural Alaska Community Action Program, Inc. (or “RurAL Cap”). Host Mark Graban asks about how the late Paul O'Neill's words and example influenced Patrick as a CEO when it comes to safety, leadership, and organizational transformation. Patrick Anderson: "I count Secretary O'Neill as one of those giants that inspired me early on and drove me to learn and to work a little bit harder." If you'd like to hear more from Patrick, you can listen to Mark's previous podcasts with him in his "Lean Blog Interviews" series.