Podcast appearances and mentions of zach busekrus

Steve Carran never set out to become one of the most recognized voices in hospitality media. But what started as a scrappy experiment to engage hoteliers during his time in sales has now blossomed into The Modern Hotelier — one of the industry's most beloved podcasts and a new video media brand that's putting a fresh lens on hospitality storytelling. In this episode, you'll hear the fascinating backstory behind how Steve and his co-host David Millili launched the podcast, how they bought it back from a startup, and how it has completely reshaped Steve's career. We also dive into the biggest trends he's seeing across the hotel industry — from how AI and design are converging to address labor shortages, to the rise of "bleisure" lobbies, to why apartment-style hotels like Mint House are quietly winning the loyalty of the next generation of travelers. Plus: - Why hotel lobbies are becoming the new coworking spaces - How podcasts have become the secret weapon for hospitality networking - Why giving guests a choice in how they interact with your brand is the future of service - Steve's vision for the Modern Hotelier Media group — including their "MTV Cribs"-style hotel video tours If you're building a hospitality brand or just love geeking out on where the industry is headed, this episode is for you. Connect with Steve on LinkedIn Listen to The Modern Hotelier   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance.

If you've scrolled Instagram or Design Milk anytime in the last few years, you've probably come across a hotel that made you stop scrolling. Not because it was just beautiful, but because it felt like a world. A story. And chances are... that hotel was built by Ash. In this episode, I sit down with Ari Heckman, founder & CEO of Ash — one of the most distinctive hospitality brands redefining how hotels, neighborhoods, and even guest memories are made. Ari's story is a masterclass in world-building. We explore how growing up in post-industrial Providence sparked his obsession with places that transform. Why he didn't study hospitality at Cornell (even though he was a stone's throw from the world's most famous hotel school). And how Ash went from a small design studio to an experiential powerhouse shaping properties from Baltimore to New Orleans. We get into why modern travelers don't just want design anymore — they want mythology, meaning, and discovery. We unpack how Ash thinks about cinematic storytelling, why boutique hoteliers must learn to master revenue as much as aesthetics, and what Ari believes is the next great unlock for independent brands scaling today. If you care about hospitality, placemaking, or just building things that matter — this one's for you. Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

What if the future of storytelling isn't about bigger platforms — but sharper taste? What if the real shift happening in media isn't just economic... but moral? Today, you're about to meet Rafat Ali — founder and CEO of Skift, one of the most respected travel media brands in the world. But his story didn't start there. Rafat grew up in India, a shy kid who stuttered — and somehow rewrote his future with nothing but words and a relentless eye for what others missed. He went from studying engineering to working for tech media icon Jason Calacanis during the first dot-com boom...to later building Skift into a brand so trusted that today, CEOs and world leaders cross conference halls just to get a bro hug from him. In this conversation, Rafat shares why legacy media is collapsing, what too many creators get wrong about influence, and how AI and independent media are re-drawing the map faster than most realize. We talk about why design — not data — will be the real differentiator in the next chapter of content. We dive into the hidden risks of "audience capture" — and why building something truly enduring requires the courage to be misunderstood for a while. And we explore why Rafat believes the next great media empires won't be built by corporations — but by people, building with instinct, action, and radical authenticity. If you care about the future of media, if you're trying to build anything magnetic, or if you just want a rare look inside the mind of one of the industry's true visionaries...you're in the right place. Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

When the COVID-era short-term rental boom hit, a new class of creators quietly redefined hospitality marketing — and today, three of the best in the business join me for a conversation you won't want to miss. In this episode, I sit down with Hayden Hughes, Nicky Hughes, and Mike Iannetta — three pioneers who helped transform treehouses, A-frames, and glamp-sites from hidden gems into viral, booked-out brands. We unpack how they redefined marketing in the short-term rental world, where the future of creator-driven hospitality is headed next, and why they've partnered to launch a new guided course to help hospitality brands partner with the right creators. We get into it: Why short-form video changed everything for independent operators What still actually works on social today — and why trends alone won't save you Why UGC (user-generated content) isn't enough anymore — and what's replacing it The hidden burnout creators are facing, and how the next generation of hospitality marketing will be built differently The big opportunity no one's talking about (yet) for boutique hotels and micro-resorts How the best operators are thinking differently about working with influencers And why creators who want to build real businesses are starting to think beyond content You'll also hear the story behind the Journey More Collective, a potential new playbook for scaling authentic creator-driven marketing and get all the details on the value of The STR Influencer Guide Hayden, Nikki, and Mike just released.  If you're an operator wondering how to actually work with creators (the right way) — or a creator dreaming about building a business with staying power — this one's for you.  Oh, and if you're interested in accessing The STR Influencer Guide for Operators, you can do so in the show notes below! Alright friends, without further ado, get ready to meet Mike, Nikki, and Hayden.  Purchase The Influencer Guide Connect with JourneyMore Connect with Mike from Strive Hospitality (MikeWillTravel) Watch a Roundtable Discussion with Zach, JourneyMore, Mike, and other Unique Stay Builders Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.

In this episode, I'm joined by Arthur Colker, Founder of StayFi, and Philip Kennard, CEO of FutureStay, to unpack one of the most talked-about moves in short-term rental history: Airbnb's newly sharpened Off-Platform and Fee Transparency Policy. Depending on who you ask, it's either a long-overdue consumer protection measure... or a strategic power grab designed to lock in lifetime guest value at all costs. Arthur and Philip bring firsthand insights — and a healthy dose of reality — to a conversation that's been fueled by fear, misinformation, and a whole lot of LinkedIn hot takes. In this episode, we dive deep into: Why this "new" policy might actually be less revolutionary than most hosts realize — and what's really different this time The two “buckets” Airbnb is focused on: protecting guests (good) and protecting their margins (more complicated) How vague language, selective enforcement, and the threat of guest complaints create a new dynamic hosts must navigate Why operators building brands off-platform shouldn't panic — but should pay attention to regulatory winds (especially in Europe) What might come next: services marketplaces, tighter control over payments, and the looming specter of pricing parity The psychological game: How vague rules might cause small operators to self-police harder than Airbnb could ever enforce If you're a rentalpreneur, a professional operator, or someone who's betting their future on brand-building in the STR world, this episode is a must-listen. We break down not just what's happening — but what it means for the future of independent hospitality, ownership, and guest relationships in an increasingly walled-garden world. Because as Arthur and Philip both point out: the real battle isn't about moving one booking — it's about who owns the guest relationship in the long run. Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance.

In this solo episode, Zach shares seven powerful, non-obvious lessons shaping the next era of hospitality—insights drawn from conversations with some of the most forward-thinking operators, creatives, and strategists in the space. From the rise of emotional loyalty and transformational stays to the power of digital atmosphere and placemaking over property management, this episode challenges traditional assumptions and inspires fresh thinking for hotel owners, experience designers, and anyone shaping the future of guest experience. You'll walk away with: Questions to ask your team (and yourself) right now Real-world examples of brands already doing this well Execution ideas you can implement this quarter Whether you're a boutique hotelier, a vacation rental operator, or a hospitality creative, this episode will push your perspective and deepen your purpose. Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

You've heard of luxury glamping. You've seen treehouses and mirror cabins. But you haven't seen anyone doing it like this. In this episode, I sit down with Meredith Garrett — founder of Stay Minty and Stellara — to explore how she's redefining what it means to deliver luxury in nature. You may know her for her wildly creative short-term rental brand Stay Minty, with its kaleidoscope of high-design vacation homes and glamping domes. But with Stellara, Meredith is pushing the envelope even further — into the stars, quite literally. We discuss: How she transformed treehouses and mirror cabins into immersive, astrology-inspired sanctuaries that change with the moon. Why she believes experiential hospitality is moving from “boutique” to “transformational.” The math behind scaling nature-based resorts — and how many units it actually takes to make something like Stellara work. Whether food & beverage is the missing link in micro-resort hospitality — and her hunt for the elusive private chef who can bring lunar dinners to life. This conversation is for the dreamers, the builders, and the operators who believe luxury can be intimate, immersive, and wildly imaginative. Meredith is one of the most creative minds in this space — and I think you're going to leave this episode feeling more inspired (and more curious) than you were before. Connect with Meredith Book a stay at Stellara Follow Stellara on Instagram  Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

Picture this: You're road-tripping through the Pacific Northwest, and you pull up to a stunning, cliffside micro-resort where elk roam the grounds and the ocean waves crash in the background. Or maybe you're in the heart of a bustling city, checking into a boutique hotel that oozes local charm and creativity. The problem? These days, everyone from massive chains to up-and-coming brands wants a piece of that “boutique” magic. In this episode, I'm joined by Quentin Incao, founder of Q Hospitality Management, a company that specializes in operating and consulting for some of the most unique boutique properties around. Quentin's career has taken him from managing iconic independent hotels to building experiential outdoor resorts that redefine what luxury means. We dig into the boutique dilemma: Why are big brands suddenly obsessed with being “boutique”? Has the term lost all meaning now that every major hotel chain has its own “indie” spin-off? And most importantly, how are the real independents – the ones that actually care about authenticity and unique experiences – pushing back? Quentin and I discuss: The rise of brand operating companies and why they're becoming more common in the boutique space. What makes a great operator for a glamping resort versus a luxury hotel in the city – and why not every team can handle both. Why some boutique hoteliers are choosing to build collections of unique, one-of-one properties instead of expanding a single brand. How the new wave of micro-resorts and landscape hotels are reimagining what it means to deliver a luxury experience. Connect with Quentin on LinkedIn Learn more about Q Hospitality  Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

Imagine growing up in a world where hospitality wasn't just a business — it was family. Where your childhood was spent in boardrooms with industry pioneers, and your teenage years were marked by co-founding an association that would go on to redefine boutique hotels worldwide. Today's guest, Ariela Kiradjian, has dedicated her life to answering the question: What does it mean to truly preserve the soul and individuality of independent hotels? As the co-founder of BLLA (Boutique & Lifestyle Leaders Association), Ariela is on a mission to protect the spirit of boutique hospitality from being diluted by big chains and mass marketing. Ariela's story is one of passion, perseverance, and an unwavering commitment to authenticity. Raised by a mother who was already a force in the travel world, Ariela was exposed to the inner workings of boutique hotels from a young age. By 14, she was launching BLLA alongside her mom, setting out to amplify the voices of hoteliers who value individuality and craft. In this episode, Ariela takes us on a journey through: The evolution of boutique hospitality: How big chains hijacked the word “boutique” and why it's time to reclaim it. The real essence of boutique hotels: It's not just design — it's about intimacy, independence, and soul. The funding dilemma: Why finding capital for true boutique projects remains a challenge — and how BLLA is fighting to change that. The boutique advantage: Why hotels that invest in experience and individuality are poised to thrive. Ariela's passion for preserving the heart of boutique hotels is infectious, and her insights are a masterclass in what it means to blend business with soul. Connect with Ariela on LinkedIn Learn more about BLLA   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

Imagine being nine years old, on your first-ever family trip to Disneyland, only to have your hotel room broken into and your precious park tickets stolen. Then, just as hope seems lost, a stranger knocks on the door and hands your family their leftover Disney passes, saving the day. That moment didn't just shape Stephen Petaskey's childhood — it laid the foundation for his entrepreneurial journey and his passion for creating remarkable travel experiences. Today, Stephen is the visionary behind Luxus Vacation Properties, a company known for redefining luxury travel by blending consistency, comfort, and a human touch. In this episode, Stephen shares how that early lesson in resilience and generosity set him on a path to building one of the most respected names in luxury vacation rentals. From managing private vacation clubs to developing global branded stays, Stephen has spent nearly two decades perfecting what it means to create certainty in travel. We dive into: The Birth of Luxus: How a personal need for family-friendly travel inspired a multimillion-dollar portfolio. The Four Pillars of Luxury: The unshakable standards that make every Luxus stay unforgettable. Playing the Long Game: Why Stephen believes in building a brand one remarkable experience at a time. The Future of Luxury Travel: How branded vacation homes can stand toe-to-toe with luxury hotels. Finding Balance in Growth: Merging the flexibility of OTAs with the consistency of a branded portfolio. Stephen's story is proof that the best brands aren't built overnight — they're crafted through persistence, innovation, and a genuine desire to leave a lasting impression. Whether you're curious about the evolution of luxury vacation rentals or looking for inspiration from a hospitality industry pioneer, this conversation is not to be missed. Learn more about Luxus Connect with Stephen on LinkedIn Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

What happens when two lifelong friends and engineers decide to stop dreaming about their mountain getaway — and start building it from scratch? Meet Dave Mayo and Matt Kamp, the co-founders of New River Ridge—a design-forward micro resort perched on 14 acres in the Blue Ridge Mountains of North Carolina. These guys aren't developers. They're not influencers. And they're definitely not hotel veterans. But what they are is obsessed with building a better kind of retreat. One where couples can truly disconnect, recharge, and rediscover each other in nature—without sacrificing thoughtful design or high-end comfort. In this episode, we unpack: – How a shared dream turned into a full-blown SBA-funded hospitality business – Why they traded prefab shortcuts for custom stick-built cabins—and what most people misunderstand about that decision – The zoning workarounds, financing hurdles, and site planning pivots that nearly derailed the project – How they're navigating build-in-public storytelling while still holding full-time jobs – Why they believe in building lifestyle assets, not just investment properties—and how that mindset shapes every decision Whether you're a builder, dreamer, or first-time founder with land on the brain, this episode is your permission slip to start small—and think big. Follow New River Ridge on Instagram Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

What does it take to walk away from one of the coolest marketing jobs on the planet—at a company so many would kill to work for—to go sleep in the dirt and build an outdoor hospitality brand from scratch? Today's guest, Sam Degenhard, did exactly that. After a decade at Red Bull, where he helped shape the world of action sports marketing, Sam traded corporate prestige for the unpredictable wilds of entrepreneurship. He founded Campfire Ranch, a next-gen hospitality brand designed for adventure-seekers who crave nature but don't want to deal with the headaches of traditional camping. In this episode, Sam takes us inside his journey from Red Bull to the backcountry, revealing: What Red Bull gets right about branding and experiential marketing—and how he's applying those lessons to hospitality Why most campgrounds and outdoor stays are fundamentally broken—and how Campfire Ranch is fixing them How building a brand as an op-co, while letting others own the real estate, allows for faster, more sustainable growth Why today's outdoor traveler demands more than just a campsite, and how Campfire Ranch is redefining the experience If you've ever dreamed of turning your passion into a business, building a hospitality brand with soul, or simply want to know what's next in outdoor travel, this one's for you.   Sam@campfireranch.co https://www.linkedin.com/in/samdegenhard/ www.CampfireRanch.co https://www.instagram.com/campfire_ranch   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

Loyalty programs should feel rewarding, but most hotel programs feel like a frustrating game of hoops to jump through. In this solo episode, Zach breaks down why traditional hotel loyalty is failing and what needs to change. Here's the problem: Most hotel loyalty programs are built for the brand, not the traveler. Only 18% of consumers feel they get real value from these programs, and 75% of points go unused because of complicated redemption rules and blackout dates. Instead of fostering genuine loyalty, these programs often leave guests feeling unrecognized and unmotivated to return. So, what should loyalty actually look like? It should be experiential, personalized, and rewarding beyond just free nights. The best programs create a real emotional connection — think about why people engage with Starbucks Rewards daily but forget about their hotel points for years. Guests want perks that matter to them, whether it's a personalized welcome gift, a guaranteed late checkout, or a local experience they'd never find on their own. This is where Journey comes in. We're reimagining hotel loyalty to be about meaningful rewards, engagement-based perks, and a seamless way for independent properties to offer the same level of recognition as big brands — without the corporate bureaucracy. Imagine redeeming points for a private beach dinner, an exclusive spa treatment, or a behind-the-scenes hotel tour — experiences that make travel unforgettable. Loyalty shouldn't be a gimmick. It should be a thank you. And we're building a program that does just that. How do YOU think we should reimagine loyalty here at Journey?  Send me an email at zach@journey.com and let us know! Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance.

Steve Turk returns to the podcast, this time with a brand-new title—author. In this episode, live from the IMN STR Forum in Miami, Steve shares the journey behind Hospitality Unlocked, a book packed with insights from 75 of the industry's top leaders. We dive into his inspiration (hint: Tim Ferriss was a big influence), the art of guest experience, and the surprising lessons he uncovered while compiling wisdom from hospitality's best. But that's not all—Steve also reflects on his own career, from pool boy to hotel executive, and reveals what it really takes to climb the ranks in luxury hospitality. Plus, we unpack some of the biggest trends shaping the industry, including the rise of solo travel, the future of family-friendly experiences, and why wellness travelers are spending more than ever. If you're thinking about building your own hospitality brand — or just want an inside look at the minds shaping the future of hotels—this episode is a must-listen. Tune in to hear: Why Steve believes patience, self-advocacy, and adaptability are the keys to success The biggest takeaways from interviewing 75 hospitality icons Why family travel and solo wellness retreats are the next big opportunities How Hospitality Unlocked is giving the next generation a roadmap to success Buy Hospitality Unlocked Connect with Steve Turk on LinkedIn Listen to Steve's Podcast Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

What happens when you pour your heart and soul into reviving a historic inn, transform it into the #1 Bed & Breakfast in America, and then decide to walk away? In this episode, Marco DiDomizio, co-owner of the Candleberry Inn, shares his incredible journey — from leaving a succesful corporate careers in New York City to restoring a hidden gem on Cape Cod into a TripAdvisor and Travel + Leisure award-winning destination. Marco takes us behind the scenes of how he and his partner, Angelo, spotted potential in an underperforming property, strategically elevated every guest touchpoint, and mastered the art of personalized hospitality—leading to record-breaking rates, loyal repeat guests, and international recognition. We also dive deep into: - How to spot an asset with untapped potential in hospitality - The key upgrades that drive real revenue growth - Why small details — like knowing the bartender's name — matter more than ever - The psychological shift from innkeeper to seller and why timing the exit is crucial - Marco's next chapter: Helping future innkeepers find, buy, and scale their dream properties If you're thinking about investing in boutique hotels, reimagining historic properties, or simply love the magic of high-touch hospitality, this episode is packed with insights, inspiration, and real-world lessons from someone who built—and exited—a legendary inn at the peak of its success. Connect with Marco on LinkedIn Learn more about Inn Advisors Discover Candleberry Inn   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

What does it take to scale a thriving hospitality business from scratch—and do it at lightning speed? Today, we sit down with Patryk Swietek, founder of The Co-Host Company, a rising star in the short-term rental space who's proving that the smartest way to grow isn't always from the ground up—it's by acquiring, optimizing, and redefining what great hospitality looks like. Patryk's journey is anything but ordinary. From shoveling snow in Chicago as a kid to building a gaming server business at 14, he was wired for entrepreneurship. But after working under industry titans at AvantStay, navigating layoffs during COVID, and hitting rock bottom, he made a decision: No more playing by someone else's rules. Now, he's leading The Co-Host Company, managing over 100 high-end properties, and proving that with the right strategy, short-term rentals aren't just a side hustle — they're a serious, scalable business. We'll dive into how he leveraged acquisitions to scale quickly, his philosophy on storytelling through hospitality, and why the best listings aren't just booked—they're designed to sell an experience. Plus, we'll talk about the future of STRs, why most Airbnb ‘gurus' have disappeared, and what it really takes to stand out in an increasingly competitive landscape. Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance.  

Some people enter hospitality by accident. Others are born into it—raised at tables where the meal was just the beginning of the experience. For Bobby Quintal, hospitality isn't just a career —  it's a lifelong passion shaped by growing up in New Orleans, one of the most culturally rich and culinary-driven cities in the world. From his early days working in restaurants to leading development for Danny Meyer's Union Square Hospitality Group, one of the most highly regarded restaurant groups in the world, Bobby has spent his career crafting memorable spaces that blend food, design, and storytelling. Now, as a partner at Sandstone Hospitality, Bobby is helping redefine boutique hotels—breathing new life into historic properties like The Columns, building brand-new destinations like Hotel Henrietta, and weaving F&B-forward hospitality into every project. In this episode, we dive into: How growing up in New Orleans shaped Bobby's view on hospitality Lessons from working with Danny Meyer & Union Square Hospitality Group and how legendary brands like Shake Shack built an empire by prioritizing emotion over transactions. Reinventing The Columns Hotel—how Bobby and his team transformed a fading New Orleans institution into a must-visit experience  The delicate art of new builds vs. historic renovations—why the best designers listen to the story a space already wants to tell instead of forcing a narrative onto it. How Sandstone weaves F&B into every project The role of subtle branding in hospitality —why a small oyster bar named "Fives" has an unexpected connection to a historic tobacco magnate, and how a pink espresso machine at Hotel Henrietta tells its own story. Why smaller cities with soul are the next frontier for experiential hotels. And so much more Connect with Bobby Learn more about Sandstone Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance.  

Imagine owning so many homes around the world that you lose track of them—so instead of letting them sit empty, you hire someone to manage them, curate them, and quietly offer them to an elite circle of travelers who can afford $20,000-a-night stays. If that's the world you live in, you might hire Wolf Worster lives in. As the founder of Sirreti, a private network shaping the ultra-luxury villa and private residence industry, Wolf works with high-net-worth individuals, property managers, and travel advisors to create the most exclusive stays on the planet — homes so private and so pristine, they don't even appear on public listings. One of his clients? Michael Dell, the billionaire founder of Dell Computers. That's the level we're talking about here. But what makes a property truly ultra-luxury? And how has high-end travel changed as younger billionaires step onto the scene, throwing traditional expectations out the window? In this episode, we explore: The secret world of ultra-high-net-worth travel — where money is almost meaningless, but privacy and exclusivity are everything. Why younger billionaires travel differently — from tech founders to heirs of generational wealth, how their spending habits and preferences are reshaping luxury hospitality. How Sirreti is redefining luxury standards — and why even the wealthiest travelers don't just want high thread-count sheets; they want a story, an experience, and a seamless booking process. The hidden flaws in ultra-luxury hospitality — from outdated tech to service inconsistencies, and why the highest-end stays still struggle with guest experience. The role of travel advisors in this elite world — why they're more important than ever, and why smart operators are shifting away from OTAs and direct bookings to focus on this lucrative channel. The rise and fall of luxury markets — why Ibiza and St. Barts are struggling while other under-the-radar destinations are thriving. Why there's still no “Ritz-Carlton” of private stays — and what it would take to build a recognizable ultra-luxury brand in the vacation rental industry. Connect with Wolf Explore Sirreti  Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance.

Meet John Rutledge, founder of Oxford Capital Group and creator of the Godfrey Hotels—an innovative collection of boutique properties that blend upscale luxury with a social, lifestyle-driven experience. With a unique vantage point in both the world of branded chain hotels and independent boutique properties, John's insights are invaluable for understanding today's rapidly changing hospitality landscape. In this episode, John discusses: The modern luxury traveler: How today's travelers are moving beyond materialism to prioritize meaningful experiences, deeper connections, and a balanced lifestyle. The rise of boutique hotels: Why smaller, independent properties are thriving alongside global hotel chains, and how John manages both worlds, creating powerful, in-house hotel brands while working with big-name affiliations like Hilton and Marriott. The Godfrey journey: From acquiring a distressed property to creating a luxury lifestyle brand that resonates with today's social, experience-driven traveler. Balancing chains and independence: How John navigates the complexities of managing both branded hotels and independent brands, offering a rare perspective on the strengths and challenges of each. OTAs and direct bookings: How the shift toward direct bookings is reshaping the hospitality industry, providing independent hotels with more control over their guest relationships and profitability. The future of luxury: John shares his predictions for the next decade, including the continued growth of experiential travel, lifestyle hotels, and the rise of "bleisure" travel. John's dual experience of owning and operating both chain-affiliated and independent properties makes this episode a must-listen for anyone interested in the future of hospitality, boutique hotel branding, and entrepreneurial success. His rare perspective provides a roadmap for navigating the evolving demands of today's luxury travelers and shaping the next wave of hotel innovation. Learn more about Oxford Capital Discover The Godfrey Connect with John Rutledge Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.

Meet Morgan Brown, the force behind new portfolio additions at Inspirato, the premier luxury travel membership that unlocks access to some of the world's most exclusive homes, hotels, and experiences. Inspirato isn't just about five-star stays—it's about curating seamless, high-touch, high-design travel for discerning members who expect the extraordinary. But what exactly do today's luxury travelers want? And how is the concept of loyalty evolving in an era of shifting preferences? In this episode, we explore: Who the modern luxury traveler really is—and how their desires are changing The future of travel memberships and why exclusivity matters more than ever How Inspirato curates its portfolio of 400+ properties—what makes the cut, and what doesn't Why business travelers are choosing boutique stays over traditional hotels Hot takes on where luxury hospitality is headed next—from personalization to the rise of “bleisure” travel Morgan offers rare insights into the minds of today's high-net-worth traveler, revealing what they crave, what keeps them loyal, and where the industry is headed next. If you're fascinated by the future of curated travel experiences, this episode is a must-listen. Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.  

Meet Brian Linton—entrepreneur, brand builder, and now a rising force in boutique hospitality. From founding the sustainable apparel company United by Blue to transforming rundown motels into sought-after boutique stays, Brian has mastered the art of brand storytelling and customer experience. His hospitality journey started unexpectedly in 2020 when he and his wife purchased a neglected roadside motel in Pennsylvania's Pocono Mountains. What began as a pandemic side project became The Rex, a high-design boutique retreat that quickly gained a cult following. From there, Brian expanded into new ventures—including Ferncrest, a glamping brand that's pioneering a fresh approach to hospitality franchising. In this episode, we dive into: How Brian went from selling jewelry out of his car to building a $20M apparel brand The unexpected pivot that led him from fashion to hospitality Why boutique motels and glamping are booming—and how social media plays a massive role The business of experience-driven stays: balancing high design with low-touch operations The future of Ferncrest and why he believes the glamping space is ripe for franchising Lessons from scaling a brand in multiple industries—what works, what doesn't, and what he'd do differently Brian is redefining what it means to build a hospitality brand in the modern era—where content, community, and commerce intersect. If you're fascinated by the future of boutique hotels, unique stays, and experiential travel, this conversation is one you won't want to miss. Follow Brian on Instagram Connect with Brian on LinkedIn Learn more about Ferncrest   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.

Sean Breuner and Reuben Doetsch saw an opportunity to transform the short-term rental space long before the industry exploded. In 2017, they set out to build AvantStay, a brand that blends the best of boutique hospitality with the freedom of private homes. Their approach is anything but casual. Every property is meticulously designed, every experience carefully curated. While others rushed into the space during the pandemic, Sean and Reuben were already scaling with precision, setting a new standard for high-end vacation rentals. In this episode, we explore: Why most vacation rental brands fail to scale—and how AvantStay cracked the code The secrets to making a vacation rental feel like a five-star hotel How they built a brand guests actively seek out—not just one that fills OTA listings What today's luxury traveler really wants—and why it's more than just a beautiful home Why competitors pouring millions into the space are still struggling to gain traction The future of hospitality: personalization, premium experiences, and the next big shift Sean and Reuben are building more than just a portfolio of stunning homes—they're redefining what hospitality looks like in the short-term rental space. If you're interested in the future of luxury travel, this conversation is one you won't want to miss. Learn more about AvantStay Connect with Sean and Reuben on LinkedIn. Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.  

Meet Dan Flannery, a hospitality leader with an extraordinary career, has spent decades redefining luxury travel. From his early days at Marriott to helping launch the Edition brand with Ian Schrager, and now leading operations at Loews Hotels, Dan's journey is a masterclass in blending vision with execution. Guided by a belief that true luxury lies in refinement and authenticity, Dan's approach to hospitality is both rooted in tradition and forward-thinking. His story is one of passion, precision, and a relentless pursuit of excellence. In this episode, Zach sits down with Dan to explore his remarkable career and gain a deeper understanding of the trends shaping luxury hospitality today. Tune in to hear how... Dan collaborated with Ian Schrager to launch Edition, crafting a luxury lifestyle brand rooted in creativity and obsessive attention to detail. The definition of modern luxury is evolving, with today's travelers seeking unexpected, authentic, and deeply personal experiences. Lowe's Hotels is carving its niche by focusing on destination-driven properties that combine immersive experiences with group events. Independent hoteliers can differentiate themselves in a competitive landscape by building brands with a singular, uncompromising vision. Thoughtful design, from the quality of a room's olive oil to the flow of a restaurant space, plays a pivotal role in creating unforgettable guest experiences. Dan's story is a powerful reminder that great hospitality starts with visionaries who aren't afraid to push boundaries. Whether you're dreaming of opening a single boutique property or building a brand that scales globally, this conversation offers invaluable lessons from one of the industry's brightest minds. Connect with Dan on LinkedIn Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.

Welcome to the first episode of 2025! We're diving into the most prominent hospitality and travel headlines to start the new year. First, we continue to explore Casago's game-changing $128 million acquisition of Vacasa and what this means for the vacation rental landscape. This will be a fun one for us to get Brandy's take! Next, we discuss the massive $365 million funding round that propelled Hostaway to a $925 million valuation, highlighting the growing demand for tech solutions in the travel and rental markets. Finally, we take a closer look at the joint venture between Lark Hotels and Life House, a partnership poised to reshape the boutique and lifestyle hotel industry. Tune in as we break down these stories and what they signal for the future of hospitality in 2025! ---- This episode is brought to you by Fido, the newest GMH partner! Say goodbye to headaches with Fido's reliable services for vacation rentals. From trash bin management to junk removal and property inspections, Fido keeps your properties guest-ready and stress-free. Learn more at getfido.com — Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts! This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this impromptu New Year's Eve episode of Good Morning Hospitality, Michael and Wil discuss the groundbreaking news of Steve Schwab, founder of Casago, acquiring Vacasa. This acquisition marks a significant shift in the short-term rental industry, valued at 128 million, and reflects a new franchise model approach. Michael and Wil anticipate further insights from Steve Schwab and his team once regulatory clearances are met, and this will be the first podcast he joins after announcing the news. Make sure to tune into our first episode of 2025 on January 6th to cover more of the news that happened over the holidays and as we continue to watch the plot unfold! Headline Links: Skift: https://skift.com/2024/12/30/casago-to-acquire-vacasa-for-128-million-and-take-it-private/ Business Wire: https://www.businesswire.com/news/home/20241230370238/en/Premier-Vacation-Rental-Brands-Casago-and-Vacasa-Announce-Strategic-Merger — Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts! This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

Meet Ari Smith, co-founder of Balanced Farm, a visionary micro-resort in Vermont that blends sustainable luxury with the power of AI. Ari's journey began in tech entrepreneurship, where he sold a company to a Microsoft subsidiary and learned hard lessons about innovation, scale, and adaptability. But it was meeting his wife, Hillary (co-founder of Folly Collection), that inspired him to fuse his tech-savvy background with hospitality. Today, on 540 acres of pristine land, Ari and Hillary are reimagining what it means to offer a truly bespoke travel experience. From personalized amenities crafted through intelligent data to off-the-grid energy solutions, Balanced Farm is more than a boutique stay—it's a living lab pushing the boundaries of comfort, connectivity, and creativity. In this conversation, we explore: Ari's early tech ventures and what selling to Microsoft taught him about growth The role of AI in delivering hyper-personalized guest experiences Why blending nature, design, and cutting-edge innovation is key to future-forward hospitality How hands-on experimentation, from hydroponics to hidden IoT sensors, shapes their vision What happens when entrepreneurial grit meets the timeless desire for meaningful escapes If you're curious about the next frontier of hospitality—where authenticity meets ingenuity—this episode is for you. Connect with Ari  Discover Balance Farm Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.  

In this episode, Leo sits down with Marcus Rader, CEO and co-founder of Hostaway, to discuss the company's recent success in raising $365 million at a $925 million valuation. Marcus shares insights on the booming industry, the impact of AI and travel trends, and the importance of strategic partnerships. He also delves into Hostaway's growth strategy, focusing on international expansion, product development, and direct booking trends. The episode covers the company's unique market positioning, upcoming AI initiatives, and celebration plans for its 10th anniversary. — Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts! This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

Meet Valerie Gangas, a hospitality visionary who's redefining the guest experience by blending soulful intention, authentic service, and meticulous design. Raised in a family of restaurateurs, Valerie learned the art of hospitality from childhood—serving customers as a four-year-old “pickle girl” in her father's Chicago eateries. But her journey would be anything but conventional. Driven by both a love for warm, communal spaces and a deep fascination with spiritual connection, Valerie spent years exploring the nexus of comfort, belonging, and transcendence—managing her family's restaurants, studying comparative religion, and working intimately with organizations like the David Lynch Foundation and Oprah Winfrey's team. Today, Valerie channels these experiences into Juniper Home, a boutique property management company that curates beautifully designed, minimalist vacation rentals. Every room reflects her core philosophy: that true hospitality is far more than a business—it's an opportunity to spark meaningful encounters. From ensuring the perfect lighting to orchestrating heartfelt surprises for guests celebrating milestones, Valerie and her team pay attention to every detail, forging environments where visitors find rest, connection, and even a hint of the divine. In this conversation, we explore: How Valerie's early years behind the line in family restaurants shaped her “guests-first” mindset. Why her deep dive into spirituality—and working with everyone from medical students to media moguls—translates seamlessly into elevated hospitality. The intentional design principles behind Juniper Home's success, focusing on how simplicity, serenity, and authenticity create transformative travel experiences. The importance of hiring and inspiring a team who embody genuine care, ensuring that guests always feel seen, heard, and understood. How merging the disciplines of real estate, design, and soulful service sets the stage for a new era of boutique travel—one where guests do more than just “get away.” They reconnect, recharge, and remember what truly matters. Discover Juniper Home Connect with Valerie Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.

In our final episode of 2024, Leo Walton and Sarah Nan Dupre reflect on the year in short-term rentals, including promising developments like Barcelona's potential repeal of its STR ban and New York City reconsidering its strict regulations. They discuss Marriott's strategic move into the rural market with its Postcard Cabins acquisition and its long-term agreement with Trailborn, showcasing the rising demand for outdoor-centric accommodations. Leo and Sarah also dive into hyperlocal management with Eric Breon's return to the industry via his new startup "Fairly," and debate its potential impact on property managers. Plus, a look at trends like Gen Z's combined urban-rural trips and how they shape the future of travel. Join us as we celebrate a busy, transformative year in hospitality and look forward to 2025! — Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts! This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

The year is coming to a close, and it's time to reflect on the bold predictions we made at the start of 2024 for our last episode of the year! Join Wil Slickers, Michael Goldin, Brandreth Canaley, and Jamie Lane as they dive into what they got right, what they missed, and the surprises that shook the hospitality and travel industries. This episode recaps a transformative year for hospitality, from Airbnb's evolving platform to Uber's integration into travel, and the rollercoaster ride of mergers and acquisitions in short-term rentals. Whether it's the urban STR shakeout Brandy foresaw, or Jamie's call on Airbnb's vendor marketplace launch, we're breaking it all down—plus sharing what we've learned and what we'll take into 2025. Don't miss this wrap-up of a year that redefined hospitality! — Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts! This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

Meet Blake Smith, the visionary founder of Walden Retreats, a boutique property that masterfully blends the serenity of nature with sophisticated design. Inspired by his years living and working in East Africa, Blake brought lessons from safari camps and Ugandan hospitality back to Texas, reimagining what it means to escape into nature. Walden Retreats, named after Henry David Thoreau's iconic work, offers guests a profound connection to the outdoors—crafted through thoughtful design, simplicity, and intentional experiences. From hand-curated spaces that encourage guests to slow down and reconnect, to the inspiration behind their signature safari tents, Blake's journey from building a social enterprise in Uganda to creating an immersive nature retreat in the Texas Hill Country is nothing short of extraordinary. Tune in to hear: How Blake's time in East Africa shaped his unique hospitality vision. The story behind Walden's name and its connection to Thoreau's philosophy. Why Walden Retreats eschews traditional luxury for thoughtful simplicity. Insights on balancing guest comfort with an authentic connection to nature. The future of Walden as it grows from a 15-unit retreat to an expansive portfolio. Learn more about Walden Retreats Follow Walden Retreats on Instagram  Connect with Blake Smith on LinkedIn This episode is brought to you by the Short Term Rental Forum hosted by IMN! Join me this January 15-16 at the Miami JW Marriott for the premier Short Term Rental Forum hosted by IMN—the industry leader with over 30 years of experience! I'll be speaking at the forum, and you'll have the chance to network with 400+ top investors, operators, property managers, lenders, and tech providers in the Short Term Rental space. It's the must-attend event of the year to elevate your business strategy and connect with the industry's best. You can use code BTS for an extra 15% off this lowest available rate. Register now at events.imn.org/str25 – I'll see you in Miami! Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.  

Join hosts Sarah Dandashy and Steve Turk as they explore Radisson Individuals' move to capture the upper-upscale market by emphasizing local character and authentic experiences. They also highlight the best Christmas hotels in the U.S. for festive getaways and discuss new U.S. Department of Transportation proposals to protect travelers during airline disruptions. Dive into the evolution of premium airport lounges and the cruise industry's billion-dollar investment in private destinations. Don't miss this week's roundup of the latest trends shaping travel and hospitality! — Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts! This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

As 2024 draws to a close, we're celebrating the standout conversations that defined our year. Today's episode revisits your top 10 favorites: #10 The New Era of Exploration: How Today's Travelers Think About Loyalty, Independent Hotels, and Experiential Stays #9 He Buys RV Parks: Predictions on the Future of Camping and Outdoor Hospitality #8 How They Transformed a 100-Year-Old Beach House into a Chic Airbnb (And Booked it Fully in Just 11 Days) #7 How They're Building the Hottest New Tiny Home: The Story of ÖÖD Mirror House #6 How to Merge Luxury, Sustainability, and MICHELIN-Star Experiences — The Story of the Kabn Company #5 Meet the 19-Year-Old Who Builds (and Buys) Unique Stays #4 He Dreamed of Being a Farmer, But Wound Up An Entrepreneur: The Story of Back Forty Glamping #3 Hans Lorei on Building an Instagram Audience from 0 to 100k in 100 Days #2 How They're Building the Airbnb for Houseboats: The Story of FLOHOM #1 The Dark Side of Airbnb: How One Host Lost Everything in a Day Each of these top episodes underscores a common thread: intention. The hosts, designers, and entrepreneurs you'll hear from don't just provide a place to sleep. They craft experiences that evoke emotion, foster connection, and invite guests to see travel differently. Whether it's a lakeside houseboat, a mountaintop treehouse, or a contemporary villa, the essence remains the same—thoughtful, meaningful hospitality that leaves a lasting impression. Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.

This week, we explore Europe's most festive cities for Christmas getaways, highlighting top destinations like Berlin, Vienna, and Prague. We also discuss major updates in the short-term rental world, including Google's growing role in bookings, Airbnb's shifting market share, and new insights from Hostfully's annual report paired with AirDNA data. On the regulatory front, we cover France's nationwide STR laws, Lisbon's potential referendum on short-term rentals, and Italy's surprising ban on self-check-ins. Stay tuned for holiday travel tips, market insights, and key updates impacting the short-term rental landscape this season!

In this episode of Good Morning Hospitality, we're joined by Rich Sippos, Head of Sales at Extenteam, to explore how culture and team growth are transforming the hospitality industry. We discuss the challenges and opportunities of managing distributed teams, strategies for preventing burnout, and the future of staffing in a rapidly changing landscape. Tune in for valuable insights and practical advice from one of the industry's leading voices on remote team success. — Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts! This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

Meet Tori Bolt — Co-Founder of Bolt Farm, a celebrated nature retreat in Whitwell Tennessee, offering 23 meticulously designed villas.  In 2016, Tori and Seth Bolt embarked on a bold adventure, building their first luxury treehouse—an intimate project that began as a handcrafted wedding gift. What they didn't know then was that this creative labor of love would spark a new era in experiential hospitality. Long before the surge in unique stays and experiential accommodations, the Bolts were leading the way, crafting spaces that balanced the serenity of nature with the sophistication of high-end design. It wasn't long before their work caught the attention of Netflix's The World's Most Amazing Vacation Rentals, a feature that helped position Bolt Farm as a pioneer in the luxury glamping space. Seth Bolt, a longtime member of the Grammy-nominated band Needtobreathe, brought a unique perspective to the design process. Years of touring and experiencing hospitality across the spectrum informed the couple's meticulous approach to guest experience. The result? A collection of stays where every detail, from heated marble floors to handcrafted interiors, is intentional, offering guests a haven for rest, connection, and inspiration. In this episode, we explore: How their first luxury treehouse laid the foundation for Bolt Farm's success. What it meant to be featured on Netflix and how the exposure transformed their brand. The journey from a small collection of unique stays to a full-fledged wellness resort with a seven-day-a-week spa and curated dining options. The couple's vision for expansion, including discussions around franchising and strategic partnerships that maintain their signature level of quality and charm. Lessons from balancing bold creativity with operational excellence as they scale. Tori and Seth's story is one of creativity, resilience, and innovation. From their first treehouse to their plans for nationwide expansion, this episode is a testament to what's possible when you dream big and create with intention. Connect with Seth and Tori Follow Bolt Farm on Instagram  This episode is brought to you by the Short Term Rental Forum hosted by IMN! Join me this January 15-16 at the Miami JW Marriott for the premier Short Term Rental Forum hosted by IMN—the industry leader with over 30 years of experience! I'll be speaking at the forum, and you'll have the chance to network with 400+ top investors, operators, property managers, lenders, and tech providers in the Short Term Rental space. It's the must-attend event of the year to elevate your business strategy and connect with the industry's best. You can use code BTS for an extra 15% off this lowest available rate. Register now at events.imn.org/str25 – I'll see you in Miami! Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.

Join hosts Sarah Dandashy and Steve Turk as they unpack Marriott Bonvoy's 2025 travel trends, from adventurous "bravecations" to sustainability-focused journeys. They highlight the TSA's busiest day ever with over 3 million travelers screened, dive into the boutique luxury of SeaDream I cruises in Italy, and explore how AI is revolutionizing hospitality revenue management. Stay tuned for the latest updates shaping the travel and hospitality industries! — Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts! This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

Meet Samantha Hardcastle — founder of The Storied Experience,  a Creative Studio Re-imagining Hospitality Destinations, Tourism Experiences & Lifestyle Hotels.  Samantha specializes in helping boutique hotels and unique stays craft meaningful guest journeys that inspire connection, curiosity, and reflection. Her journey began in 2011, when she launched a social media marketing company. After years of creating content for boutique hotels, Samantha felt called to dive deeper—beyond the surface of beautiful imagery and into the heart of storytelling. Today, her work helps properties infuse their brand narratives into every touchpoint, offering guests at the world's most memorable properties something truly unforgettable. Tune in to hear: Samantha's approach to experience design and why story is the foundation of all her work. How she helps properties create immersive offerings, like a full moon dinner inspired by Aztec lore or a forest whisper confessional that blends nature with human connection. The three "opportunity zones" for creating memorable guest experiences: multi-day retreats, interactive touchpoints, and local collaborations. Why intentional design matters and how properties can create spaces that foster engagement, reflection, and playfulness. Real-world examples of small, cost-effective ideas—like symbolic painted rocks—that spark creativity and connection. Why Samantha believes the future of hospitality lies in embracing authenticity, storytelling, and bold creativity. Connect with Samantha  Explore the Storied Experience Website This episode is brought to you by the Short Term Rental Forum hosted by IMN! Join me this January 15-16 at the Miami JW Marriott for the premier Short Term Rental Forum hosted by IMN—the industry leader with over 30 years of experience! I'll be speaking at the forum, and you'll have the chance to network with 400+ top investors, operators, property managers, lenders, and tech providers in the Short Term Rental space. It's the must-attend event of the year to elevate your business strategy and connect with the industry's best. Don't miss out – the super early bird rate expires Friday November 22nd and you can use code BTS for an extra 15% off this lowest available rate. Register now at events.imn.org/str25 – I'll see you in Miami! Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.

Today we're welcoming Zach, founder of the Behind the Stays podcast and former CEO of Stay Watch, who's here to share some exciting news about the future of boutique hospitality. From his journey documenting unique stays across the country to his recent acquisition by Journey - a new platform aiming to revolutionize how we experience and get rewarded for choosing independent properties - Zach offers invaluable insights into where the industry is headed. We'll explore everything from the tension between traditional hospitality operators and "hobby hosts" to how boutique properties might finally be able to compete with big hotel chains' loyalty programs.For anyone interested in the evolution of unique stays, the future of hospitality, or how independent properties can thrive in an increasingly competitive market, this conversation offers both practical insights and an exciting glimpse into what's next. Join Journey Here: https://www.joinjourney.com/PLACES TO FIND ZACH@zboozee@behindthestaysLinkedInBehind The Stays PodcastBOOKING SITESCozy Rock Cabin: https://staycozycabin.holidayfuture.com/listings/311027Cozy Cabin Boone: https://staycozycabin.holidayfuture.com/listings/311026Cozy Camp Sebec: https://staycozycabin.holidayfuture.com/listings/311051Cozy Rock Website: http://www.staycozycabin.comBook a Cabin Consultation Here:  http://www.staycozycabin.com YouTube Channel:   / @cozyrockcabin1664

In just a moment you'll meet Peter Triolo, the General Manager of Archer Hotel Tysons, a standout boutique hotel that's redefining hospitality in Virginia. With over eight years at Archer, Peter has been a driving force behind the brand's growth—from his beginnings at the Archer Hotel Napa to the expansion of unique properties across the country. His journey is all about creating genuine, memorable experiences that resonate with every guest. Archer Hotels are more than just places to stay; they're immersive environments that reflect the soul of their local communities. Each hotel is thoughtfully designed with local inspiration—from the peach murals honoring Tysons' history as a former peach field to daily treats and cocktails that celebrate regional flavors. Tune in to hear: How Archer Hotels craft unique yet consistently welcoming experiences across different locations The brand's philosophy of being playful, careful, and thoughtful in every guest interaction Stories of personalized touches, like handwritten notes and special surprises that make stays unforgettable Peter's insights on maintaining a boutique feel while the brand grows The importance of community connections and supporting local artisans And so much more Discover The Archer Hotel Connect with Peter on LinkedIn This episode is brought to you by the Short Term Rental Forum hosted by IMN! Join me this January 15-16 at the Miami JW Marriott for the premier Short Term Rental Forum hosted by IMN—the industry leader with over 30 years of experience! I'll be speaking at the forum, and you'll have the chance to network with 400+ top investors, operators, property managers, lenders, and tech providers in the Short Term Rental space. It's the must-attend event of the year to elevate your business strategy and connect with the industry's best. Don't miss out – the super early bird rate expires Friday November 22nd and you can use code BTS for an extra 15% off this lowest available rate. Register now at events.imn.org/str25 – I'll see you in Miami! Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.  

Meet returning guests Monique DeLorenzo and Kerri Gibson, two visionary short-term rental operators who recently piloted an exciting marketing partnership. A couple of months ago Kerri came on the show to share a vision that she and Monique had to bring together four distinct properties, a pair of talented creators, and a shared goal of curating the ultimate New England road trip experience. In this episode, Kerri and Monique discuss what the results of this first-of-its-kind collaboration were… Tune in to hear: The birth of a boutique road trip: How Monique and Kerri turned a bold idea into a full-fledged marketing campaign in partnership with the folks at Lumen Camps and The Maine Cabins.  Lessons learned from the journey: From wrangling tourism boards to selecting the perfect collaborators, they share what worked—and what they'd refine. How boutique stays align with shifting traveler preferences: Why personalized, design-forward accommodations are capturing consumer spending. The long-term vision: How Monique and Kerri plan to turn this road trip campaign into a blueprint for regional hospitality experiences across seasons. Why engagement is everything: The surprising metrics—from Instagram followers to DMs—that show their strategy resonated with audiences. Alright friends, without further ado, get ready to meet Kerri and Monique.  Connect with Kerri Connect with Monique This episode is brought to you by the Short Term Rental Forum hosted by IMN! Join me this January 15-16 at the Miami JW Marriott for the premier Short Term Rental Forum hosted by IMN—the industry leader with over 30 years of experience! I'll be speaking at the forum, and you'll have the chance to network with 400+ top investors, operators, property managers, lenders, and tech providers in the Short Term Rental space. It's the must-attend event of the year to elevate your business strategy and connect with the industry's best. Don't miss out – the super early bird rate expires Friday November 22nd and you can use code BTS for an extra 15% off this lowest available rate. Register now at events.imn.org/str25 – I'll see you in Miami! Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.

In this episode, we're joined by Zach Busekrus of Journey to discuss his recent joining of company & sale of StayWatch, loyalty, hospitality, unique stays, credit card points and a LOT more...Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellZach BusekrusStayWatchJourney

In this solo-episode, Zach transports listeners to Dawn Ranch, a boutique retreat in Guerneville, California, nestled in the heart of Sonoma wine country. The property, designed as a haven for creative renewal, invites guests to escape the distractions of modern life and reconnect with themselves. The host reflects on their stay while exploring trends and innovative ideas shaping the future of boutique and experiential travel. Tune in to hear: How Dawn Ranch fosters creative awakenings and why properties like it play a crucial role in helping guests think deeply and recharge. Data-backed insights on the rise of experiential travel, including a 34% increase in spending on travel experiences since 2019. The shift toward boutique hotels and unique stays, with boutique properties growing at nearly double the rate of big-box hotels. Creative ideas for hospitality entrepreneurs, such as niche retreats like book club weekends, gamified treasure hunts, and pop-up wellness labs. The importance of storytelling and designing spaces with soul, and how properties can craft narratives that resonate deeply with guests. Why exclusivity and luxury experiences are pivotal in creating lasting guest connections and fostering loyalty. This episode serves as both inspiration and a roadmap for hospitality innovators eager to embrace emerging trends and offer transformative experiences to their guests. Whether you're a boutique hotelier, short-term rental operator, or an enthusiast of unique stays, this conversation explores how the future of travel is being shaped by thoughtful, immersive, and creative hospitality. This episode is brought to you by the Short Term Rental Forum hosted by IMN! Join me this January 15-16 at the Miami JW Marriott for the premier Short Term Rental Forum hosted by IMN—the industry leader with over 30 years of experience! I'll be speaking at the forum, and you'll have the chance to network with 400+ top investors, operators, property managers, lenders, and tech providers in the Short Term Rental space. It's the must-attend event of the year to elevate your business strategy and connect with the industry's best. Don't miss out – the super early bird rate expires Friday November 22nd and you can use code BTS for an extra 15% off this lowest available rate. Register now at events.imn.org/str25 – I'll see you in Miami! Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.

In this episode Zach sits down with the French Cowboys — Dylan and Franklin — to chat about how they built their business, what the future of boutique hospitality will look like, why experiential hospitality is overhyped, and the pros and cons of owning and managing boutique hotels vs. boutique vacation rentals. Learn more about the French Cowboys.  This episode is brought to you by the Short Term Rental Forum hosted by IMN! Join me this January 15-16 at the Miami JW Marriott for the premier Short Term Rental Forum hosted by IMN—the industry leader with over 30 years of experience! I'll be speaking at the forum, and you'll have the chance to network with 400+ top investors, operators, property managers, lenders, and tech providers in the Short Term Rental space. It's the must-attend event of the year to elevate your business strategy and connect with the industry's best. Don't miss out – the super early bird rate expires Friday November 22nd and you can use code BTS for an extra 15% off this lowest available rate. Register now at events.imn.org/str25 – I'll see you in Miami! Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.  

In this special crossover episode of Behind the Stays and The Unique Hospitality Podcast, hosted by my friend Nick Purslow, we bring together two of the most innovative names in experiential hospitality—Ben Wolff of Onera and Isaac French of Live Oak Lake. Known for creating standout micro-resorts and unique stays, Ben and Isaac are veterans of the podcast scene, but this time, they're answering some questions they've never been asked before. Tune in for unfiltered insights on what it takes to create deeply personal, experiential stays that go beyond just beautiful design. Our conversation dives into Ben's big-vision approach with projects like Onera Wimberley, where scale meets seamless guest experience, and contrasts it with Isaac's preference for smaller, more intimate stays—designed to immerse guests fully in nature and unparalleled design. We also explore how shifts in consumer spending and a growing preference for authenticity and personalization are reshaping the hospitality landscape and why consumers are looking beyond the traditional, finding luxury in boutique, nature-centric stays that prioritize immersive moments over cookie-cutter amenities. You'll get Ben and Isaac's takes on:  How Instagram and tech-centric tools are transforming hospitality, enabling small brands to capture attention, build loyalty, and reach consumers at scale, just like industry giants. Why scaling across multiple properties, brand differentiation, and why personal brand-building can be a game-changer in boutique hospitality. Why “build fewer, spend more” is becoming the motto for unique stays, and how these one-of-a-kind locations are meeting consumer demand for high-quality, memorable escapes. Predictions for the future of boutique hotels, from decentralized hospitality chains to collaborative, local-first models. And so much more Listen to The Unique Hospitality Podcast Follow Behind the Stays on Instagram  Follow Isaac on Twitter/X or Instagram Follow Ben on Twitter/X or Instagram Learn more about Posh Outdoors  Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance.  

Meet Adam Daily – an adventurous soul and hospitality innovator who owns a collection of short-term rentals and boutique hotels in San Diego. From an Olympic sports tour operator to a global family traveler, Adam's journey into hospitality began with a family sabbatical, taking him, his wife, and their four young children around the world.  Today, Adam channels that passion for exploration and authentic experiences into managing boutique hotels and vacation rentals that blend charm, service, and design to create truly memorable stays. In this episode, we dive into: Adam's journey from corporate burnout to launching a hospitality portfolio inspired by his global travels His pivot from owning and managing vacation rentals to owning and managing boutique hotels Why he believes smaller, well-designed properties (20-30 rooms) allow for an exceptional level of personal service Lessons learned from his partnership with Sonder, and the difference between low-touch, tech-driven stays and high-touch, luxury-focused hospitality Why the right touchpoints—like an on-site concierge or thoughtful lobby design—create a feeling of true luxury, even in boutique settings Adam's insights on navigating the evolution of guest expectations in a saturated market where unique stays are in high demand The role of AI and technology in optimizing operations, without sacrificing the human element that guests crave Alright friends, without further ado, get ready to meet Adam.  Follow Behind the Stays on Instagram Connect with Adam on LinkedIn Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.  Your host is Zach Busekrus, Head of the Journey Alliance.  If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at joinjourney.com/alliance. 

Meet Edward Haynes — a visionary entrepreneur with roots in the event rental industry, now revolutionizing the luxury glamping space.  What started as a pivot during the pandemic has become a mission to help landowners transform beautiful landscapes into high-end, profitable escapes. Edward's journey reflects the intersection of innovation, craftsmanship, and hospitality, blending unique structures with unforgettable guest experiences. His company EJH Distribution sources and distributes premium accommodations—from safari tents to stunning glass “Tubo” structures—while Posh Outdoors empowers landowners to build luxury stays through profit-sharing partnerships. For Edward, success is more than just unique units; it's about crafting experiences that make the first and last impressions unforgettable. Tune in to hear: How Edward pivoted from events to hospitality in response to the pandemic The rise of luxury glamping and why travelers are turning away from conventional hotels Posh Outdoors' unique business model, helping landowners monetize with minimal upfront costs Why Edward believes ski resorts and vineyards will become the next big hubs for luxury stays The challenge of balancing prefab solutions with customization to maintain uniqueness How Posh's first site in Sky Ridge, Canada will set a new standard for luxury glamping F&B innovations for remote resorts and the power of shared spaces in hospitality Edward's deep understanding of both events and hospitality means no detail is overlooked, from on-site amenities to the guest journey itself.  Whether you're curious about starting your own micro-resort or fascinated by the latest glamping trends, this conversation offers insights into the future of luxury hospitality. Alright, friends—without further ado, get ready to meet Edward.  Learn more about EJH Distribution  Learn more about Posh Outdoors Connect with Edward on LinkedIn This episode is brought to you by our friends at Hostfully.  Upselling sounds great in theory, but how do you actually do it? How do you know what to offer, and how do you make it seamless for your guests? Well, that's where Hostfully's latest eBook comes into play. This isn't just another generic guide; it's a goldmine of insights drawn from real transaction data collected from June 2023 to June 2024. We're talking about the most popular upsells that guests actually buy — from early check-ins to premium amenity access — and how these can significantly enhance your bottom line. But here's the best part: this eBook doesn't just leave you with data; it gives you practical advice and checklists to help you start implementing these upsells right away. Whether you're just getting started with a simple upsell or looking to expand your offerings, Hostfully has you covered. About the Show Behind the Stays is brought to you by StayWatch — the internet's best resource for deals on Airbnb, Vrbo, and Booking.com. You can subscribe, for free, at www.staywatch.ai Behind the Stays is hosted by Zach Busekrus, Co-founder of StayWatch, you can connect with him on Twitter at @zboozee or on LinkedIn.   

Meet Eliza Clark, the Co-Founder of Foxfire Mountain House and The Lost Fox Inn, two remarkable boutique hotels in New York and Connecticut.  Eliza is an inspiring storyteller turned hospitality entrepreneur who grew up outside of Toronto. From her beginnings as a novelist and TV director for HGTV, to co-founding two breathtaking inn Eliza's journey is all about crafting immersive experiences that bring people together. The story of Eliza's journey into hospitality entrepreneurship is really a love story — after a hard divorce, she met now-husband Tim, an executive American chef.  It was their romance that ultimately inspired Eliza to take a leap from television to hospitality.  Together, they've created boutique properties that seamlessly blend history, design, and unforgettable food and beverage experiences. Their hotels aren't just places to stay; they're curated environments built with heart, imagination, and a whole lot of hard work. Tune in to hear: How Eliza's storytelling background influences every aspect of her properties The challenges and joys of running a hospitality business as a family The creative process behind transforming a bioluminescent fungus into a brand story (you won't want to miss this one!) Lessons from balancing beautifully designed spaces with Tim's world-class food and beverage programs Why Eliza believes boutique hospitality is about offering personalized, “indie” travel experiences And so much more Alright, friends, without further ado, let's jump in with Eliza Clark. Book a Stay at Lost Fox Inn Book a Stay at Foxfire Mountain House Follow Lost Fox on Instagram Follow Byrd Studio on Instagram  This episode is brought to you by our friends at Hostfully.  Upselling sounds great in theory, but how do you actually do it? How do you know what to offer, and how do you make it seamless for your guests? Well, that's where Hostfully's latest eBook comes into play. This isn't just another generic guide; it's a goldmine of insights drawn from real transaction data collected from June 2023 to June 2024. We're talking about the most popular upsells that guests actually buy — from early check-ins to premium amenity access — and how these can significantly enhance your bottom line. But here's the best part: this eBook doesn't just leave you with data; it gives you practical advice and checklists to help you start implementing these upsells right away. Whether you're just getting started with a simple upsell or looking to expand your offerings, Hostfully has you covered. About the Show Behind the Stays is brought to you by StayWatch — the internet's best resource for deals on Airbnb, Vrbo, and Booking.com. You can subscribe, for free, at www.staywatch.ai Behind the Stays is hosted by Zach Busekrus, Co-founder of StayWatch, you can connect with him on Twitter at @zboozee or on LinkedIn. 

Meet Stephen and Sam Hopkins —  the founders of Missing Hotel, a one-of-a-kind retreat nestled in the Texas Hill Country. With 96 acres bordering a nature preserve and uniquely designed domes and villas, the property offers more than just a place to stay—it's an invitation to disconnect and reconnect with what matters most. We dive deep into their founding story, from working corporate jobs in the energy sector to making the bold decision to take a year-long sabbatical that transformed their lives and careers. Their passion for creating experiences stems from their own love of travel, and with Missing Hotel, they've crafted a stay that combines surprise, spontaneity, and simplicity to create meaningful moments for guests. Tune in to hear: How the inspiration for Missing Hotel struck during a sabbatical and a few bottles of rum in Australia The challenges (and a few wild stories) of building unique structures during COVID, including being held at gunpoint over $3,000 Why Stephen and Sam believe in keeping elements of mystery and surprise throughout their guests' stays Their approach to creating spaces that offer a mental reset through digital detox and immersive, experiential hospitality Their exciting plans to expand Missing Hotel into new states and wilder ideas in the next five years This conversation is packed with insights into creating unforgettable guest experiences, the power of brand storytelling, and the future of experiential hospitality. Discover Missing Hotel Follow Missing Hotel on Instagram Apply for the Experiential Hospitality Community  This episode is brought to you by Hudson Creative Studio — the leading web design agency for vacation rental managers.  Hudson Creative  is offering a special deal for Behind the Stays listeners. When you mention Behind the Stays during your discovery call, you'll get 10% off any service level option. If you're serious about taking your hospitality brand to the next level, head over to HudsonCreativeStudio.com/behindthestays. Trust me, Eli and his team will make your website something truly special.  And don't forget to listen to our series, "Unlocking the Secrets of Successful Hospitality Websites," which we'll link in the show notes below, for a deep dive into what makes these guys the best in the biz. About the Show Behind the Stays is brought to you by StayWatch — the internet's best resource for deals on Airbnb, Vrbo, and Booking.com. You can subscribe, for free, at www.staywatch.ai Behind the Stays is hosted by Zach Busekrus, Co-founder of StayWatch, you can connect with him on Twitter at @zboozee or on LinkedIn.   

Meet Zoey Berghoff, the entrepreneur and visionary who's transforming the short-term rental landscape by creating unique, unforgettable stays—and teaching others how to do the same. Zoey is an entrepreneur, an adventurer, and a mom who travels full-time—all while building an incredible community on Instagram. She's dedicated to helping others leave their 9-to-5 jobs and dive into entrepreneurial ventures in the hospitality space, especially focusing on unique and memorable stays. In this conversation, we dive deep into Zoey's remarkable journey—from leaving her corporate job to becoming a full-time entrepreneur and influencer in the short-term rental world. Tune in to hear: Where the idea of renting out a yurt, her first unique stay, came from  The challenges and triumphs of scaling unique stays in remote locations The power of building a personal brand on social media and how it amplifies business growth Why Zoey believes that offering out-of-the-ordinary experiences is the future of hospitality How she balances entrepreneurship and motherhood while traveling full-time with her family Her insights on the next big opportunities in the unique stays and boutique hotel space And so much more. Alright friends, without further ado, get ready to meet Zoey.  Connect with Zoey on Instagram This episode is brought to you by The Content House If you listen to this podcast, you likely care a lot about your brand. You care about building it thoughtfully and purposefully. What I love about Nate and the team at The Content House is that they truly understand this. They care about getting to know your style, your approach, and the unique quirks and features that make your collection of stays special. Their service is full end-to-end social media management and content creation. From shooting stunning videos and photos to editing, posting, and even sourcing influencers to partner with… The Content House specializes in working with hospitality entrepreneurs building well-branded, boutique collections, often in exotic or extra-special locations… Follow The Content House on Instagram Dunlap Hollow Reel Live Oak Lake Reel FLOHOM Reel Villa Stay Texas Reel About the Show Behind the Stays is brought to you by StayWatch — the internet's best resource for deals on Airbnb, Vrbo, and Booking.com. You can subscribe, for free, at www.staywatch.ai Behind the Stays is hosted by Zach Busekrus, Co-founder of StayWatch, you can connect with him on Twitter at @zboozee or on LinkedIn.