The Modern Hotelier

In this episode, David and Steve sit down with Carmen Almos, Founder & CEO of Ashburton Hospitality, for a powerful conversation about resilience, entrepreneurship, and the evolving world of hotel ownership and asset management.Carmen shares her remarkable journey—from growing up in South Africa and moving to Tennessee as a teenager, to discovering her passion for hospitality through her family's motel business. She opens up about lessons learned from navigating cultural transitions, surviving the 2008 financial crisis, and finding her way from finance and law aspirations into hotel ownership and asset management.The conversation dives into:What hotel asset managers actually do—and why ownership is one of hospitality's most influential seatsWhy should hotels use creative strategies to drive revenue and improve guest experiences? The growing tension between hotel owners, operators, and brandsHow AI's impact on hotel operations and the future of hospitalityPlus, Carmen shares stories about her family's American dream, her father's motel turnaround strategy, and why she believes self-advocacy is essential for success.Watch the FULL EPISODE on YouTube: https://youtu.be/iDOFWvqSQvYLinks:Carmen on LinkedIn: https://www.linkedin.com/in/carmen-a-581b02183/Ashburton Hospitality: https://www.ashburtonhospitality.com/For full show notes head to: https://themodernhotelier.com/episode/279Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

How does someone go from taking their very first flight after college to becoming the CEO of a world-renowned cruise brand?In this episode, David Millili and Steve Carran sit down with Dondra Ritzenthaler, CEO of Azamara Cruises and recent recipient of the prestigious 2026 CLIA Hall of Fame Cruise Industry Award. From growing up in a small Texas town to becoming one of the most influential leaders in the cruise industry, Dondra shares her inspiring journey, leadership lessons, and passion for hospitality.The conversation starts with a fun lightning round where Dondra reveals her love for football, scuba diving, and even a bucket-list dream of swimming with sharks in Australia. Then, the discussion dives deeper into her career path—from becoming a flight attendant after her very first plane ride to rising through sales and marketing leadership roles before ultimately leading Azamara Cruises.Dondra shares insights into the power of teamwork, why travel advisors are vital to the cruise experience, and what drew her out of retirement to take the helm at Azamara. She also explains how Azamara's boutique-style cruise experience differs from mega ships, offering destination immersion, longer stays, and authentic cultural experiences around the world.The episode also explores evolving travel trends, the future of cruising, and Dondra's advice for aspiring leaders—especially women—on embracing bravery over perfection and surrounding yourself with people who elevate your strengths.In this episode, you'll learn: How Dondra's small-town upbringing shaped her leadership style  The value of teamwork and lifelong learning  What makes Azamara Cruises different from larger cruise lines  Why authenticity and culture are at the heart of memorable guest experiences A fun, insightful conversation filled with leadership wisdom, travel inspiration, and a behind-the-scenes look into the world of luxury cruising.Watch the FULL EPISODE on YouTube: https://youtu.be/TvkEzc3cbdMLinks:Dondra on LinkedIn: https://www.linkedin.com/in/dondra-ritzenthaler-a09158406/Azamara Cruises: https://www.azamara.com/homeFor full show notes head to: https://themodernhotelier.com/episode/278Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special collaborative episode of The Modern Hotelier, recorded at the Hunter Conference with Josiah McKenzie of Hospitality Daily, we share a compelling conversation with Azim Saju, CEO of ARK Holdings.Azim discusses his multi-faceted role in hospitality—from hotel ownership and third-party management to development, acquisitions, and renovations—and unpacks how culture, financial literacy, and technology are reshaping modern hotel operations.In this episode, you'll learn: How ARK Holdings operates across management, acquisitions, development, and renovations  Why increasing financial literacy among frontline staff (including housekeepers and breakfast attendants) directly impacts hotel performance and valuation  How teaching team members, the “life cycle of a hotel” improves both business outcomes and personal financial well-being  The critical role of forecasting and labor modeling in driving profitability and long-term asset value  How culture and growth reinforce each other as a competitive advantage at ARK This episode highlights a powerful shift in hospitality: moving from pure cost optimization toward education, empowerment, and long-term value creation.Watch the FULL EPISODE on YouTube: https://youtu.be/qrF6xn9XJIALinks:Azim on LinkedIn: https://www.linkedin.com/in/azimsaju/ ARK Holdings: http://arkhospitality.com/ Josiah on LinkedIn: https://www.linkedin.com/in/josiahmackenzie/For full show notes head to: https://themodernhotelier.com/episode/277Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with Roman Pedan, the founder and CEO of Kasa, to discuss the future of hospitality, the role of AI in hotel operations, and how technology is reshaping the guest experience.Roman shares his journey from immigrating to the United States from Ukraine to studying at the University of Pennsylvania and Stanford University, before building one of the hospitality industry's most innovative tech-enabled brands. He dives into the inspiration behind Kasa, lessons learned from private equity at KKR and Walton Street Capital, and why he believes hospitality operators need tighter integration between technology and operations.The conversation explores:How AI is transforming hospitality operations and guest communicationThe future of apartment hotels and flexible real estateWhy traditional hotel tech stacks are brokenThe importance of balancing automation with human hospitalityKasa's acquisition of Mint House and the company's rapid growthIf you're interested in hospitality innovation, hotel operations, real estate, or the future of travel technology, this is an episode you won't want to miss.Watch the FULL EPISODE on YouTube: https://youtu.be/n-j4XSvUyLALinks:Roman on LinkedIn: https://www.linkedin.com/in/roman-pedan/Kasa: https://kasa.com/ For full show notes head to: https://themodernhotelier.com/episode/276Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with Maura Zambarano, President of Mattress Concierge, for an honest and wide-ranging conversation about entrepreneurship, resilience, and the evolving role of sleep in hospitality.From a lightning-round icebreaker revealing Maura's calm-inducing superpower to a deeply personal story of unexpectedly taking over a company after tragedy, this episode explores how life experience, adaptability, and customer obsession can shape leadership in powerful ways.Maura shares her unconventional journey—from studying economics at Colorado State after a last-minute major switch, to grassroots sales launching a sauce business out of a converted Airstream, to building a career in senior living and ultimately stepping into the hospitality world through Mattress Concierge. She also dives into what makes boutique hospitality unique and why sleep has become one of the most overlooked yet critical components of the guest experience.The conversation highlights how boutique hotels are redefining comfort, why mattresses are a strategic investment rather than just a cost, and how personalization and wellness trends are shaping the future of hotel stays.In this episode you'll discover: How Maura Zambarano unexpectedly became President of Mattress Concierge and rebuilt a company from the ground up  Why sleep is one of the most undervalued drivers of guest satisfaction in hospitality  What boutique hotels are getting right (and wrong) about the guest experience  The future of personalized sleep experiences in hotels, from pillow menus to wellness-focused rooms  Why durability and design matter more than ever when selecting hotel mattresses Watch the FULL EPISODE on YouTube: https://youtu.be/2OX8QmpMmIw This episode is sponsored by Mattress Concierge: https://www.mattressconcierge.com/Links:Maura on LinkedIn: https://www.linkedin.com/in/maura-zambarano-95403911/Mattress Concierge: https://www.mattressconcierge.com/ For full show notes head to: https://themodernhotelier.com/episode/275Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with Chas Scarantino, CEO of RoomPriceGenie, to explore how modern revenue management is transforming the independent hotel space. From his early career in logistics and HVAC sales to leading global SaaS companies, Chas shares the experiences that shaped his leadership style and his passion for hospitality tech.The conversation dives deep into the evolution of revenue management, the growing role of AI, and how independent hotels are now leveraging automation and data-driven pricing strategies once reserved for large chains. Chas also breaks down real-world pricing mistakes hoteliers make—and how smarter systems are helping them unlock significant revenue growth.In this episode you'll learn: How Chas Scarantino's background in logistics and global tech shaped his approach to leadership in hospitality SaaS  Why face-to-face sales experience still matters in a highly digital, AI-driven world  The biggest lessons from building and scaling startups across health tech, product analytics, and hospitality  How RoomPriceGenie's Revenue Intelligence is helping hotels make faster, smarter pricing decisions in real timeWatch the FULL EPISODE on YouTube: https://youtu.be/fVQqGYwMBO0 This episode is sponsored by Room Price Genie: https://roompricegenie.com/Links:Chas on LinkedIn: https://www.linkedin.com/in/chas-scarantino-31a5673/Room Price Genie: https://roompricegenie.com/For full show notes head to: https://themodernhotelier.com/episode/274Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of The Modern Hotelier: Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by Jennifer Olson, the Director of Commercial National Accounts, SERVPRO Team Zubricki, for a wide-ranging conversation on the biggest trends shaping hospitality today.They dive into the growing concern around hospitality as a long-term career path for younger generations and discuss what the industry can do to attract and retain new talent. The conversation then shifts to the airline industry, unpacking the attempted American–United merger and what it signals about competition, consumer impact, and the future of air travel.The trio also explores shifting travel behaviors, including the rise in domestic travel driven by geopolitical tensions and economic uncertainty, and what that means for hotels needing to elevate guest experience. From there, they break down the growing popularity of glamping and how major hotel brands are entering the outdoor hospitality space.A timely, insightful episode packed with real-world hospitality trends, industry strategy, and behind-the-scenes stories you won't want to miss.In this episode, you'll discover: Why hospitality is struggling to attract younger talent—and what the industry can do to change that  What the attempted American–United airline merger reveals about competition and the future of air travel  How rising costs, geopolitical tensions, and uncertainty are reshaping travel habits and driving more domestic trips  How SERVPRO supports hotels in restoring operations quickly after catastrophic events Watch the FULL EPISODE on YouTube: https://youtu.be/6S0HRgof9_8Links:Jennifer on LinkedIn: https://www.linkedin.com/in/jennifer-olson-a74651a0/SERVPRO: https://www.servpro.com/ For full show notes head to: https://themodernhotelier.com/episode/273Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, host David Millili brings listeners inside Indie Cultivate Boston, hosted in partnership with ILC. David sits down with leading vendors and innovators including Airbnb, Watermelon Ghost, Direct Booker, Stash Rewards, Cloudbeds, Directful, and Canary Technologies. Across these conversations, a clear theme emerges: the independent hotel space is at a turning point driven by AI, evolving guest expectations, and the ongoing battle for direct bookings versus OTAs.Guests discuss how AI is reshaping discoverability, guest engagement, and operations, while also raising critical questions about visibility in AI-driven search. From loyalty programs and retention platforms to booking infrastructure and guest experience tools, each guest shares how they're helping independent hotels compete, differentiate, and thrive.You'll hear perspectives on: How AI is changing hotel discovery and booking behavior  The future of direct bookings and OTA dependency  Experiential stays and evolving guest expectations  Why independent hotels have a unique opportunity in the AI era Watch the FULL EPISODE on YouTube: https://youtu.be/wZUi1eIuS5ALinkedIn Links:Audrey Yates - VP of Hotel Partnerships, Stash RewardsAdam Harris - CEO, CloudbedsTim Kinsella - Global Sales - Strategy, Canary TechnologiesRon Sandel - Director of Hotels, AirbnbGeorgie Downie - Co-Founder & CEO, Watermelon GhostLindsay Wenger - VP of Sales, DirectfulSanjay Vakil - Co-Founder & CEO, Direct BookerMeg Gutowski - ILCFor full show notes head to: https://themodernhotelier.com/episode/272Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, host David Millili sits down with Richard Aday, CEO and Co-founder of ThinkReservations, for an insightful conversation on entrepreneurship, technology, and the evolving hospitality landscape.Richard shares his journey from building websites as a child in a tech-savvy family, to studying electrical and computer engineering, working at Amazon, and ultimately founding ThinkReservations  after a chance encounter with a boutique hotel in Puerto Rico sparked a bold idea. He also reflects on growing up in a Cuban-American family in South Florida, the influence of a strong work ethic, and how his passion for travel and guest experience shaped his career in hospitality tech.The conversation explores how ThinkReservations is redefining property management systems by prioritizing guest experience, simplicity, and customer support. Richard discusses the company's evolution from a bootstrapped startup to a full hospitality platform, now including booking engines, channel management, marketing websites, payments, and accounting solutions.In this episode, you'll learn about:  How independent hoteliers can compete with OTAs and increase direct bookings  The role of AI and automation in guest engagement  What defines high-performing modern hoteliers today  The biggest friction points in the guest journey and how technology is removing them This is a must-listen episode for hoteliers, hospitality tech leaders, and anyone interested in how innovation is reshaping the guest experience and the future of independent hospitality.Watch the FULL EPISODE on YouTube: https://youtu.be/qTgezcv7DbU Links:Richard on LinkedIn: https://www.linkedin.com/in/richard-aday-59182452/ ThinkReservations: https://www.thinkreservations.com/For full show notes head to: https://themodernhotelier.com/episode/271Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode, host David Millili takes listeners inside Indie Cultivate Boston in partnership with ILC, capturing candid conversations with some of the most forward-thinking leaders in hospitality.Across the discussions, a common theme emerges while AI and automation are transforming back-of-house operations, the future of hospitality remains deeply human—rooted in creativity, storytelling, and meaningful guest connection. Leaders also reflect on the importance of independence in hotel development, the value of intimate industry gatherings like ILC, and how new models are reshaping ownership, management, and guest experience.In this episode, you'll learn: How leading hotel operators are thinking about AI—not as a replacement for people, but as a tool to automate and augment hospitality operations while keeping guest experience human-first  Why independent hotels continue to thrive through creativity, storytelling, and strong emotional connection with guests  How technology platforms like integrated PMS systems and “hospitality operating systems” are helping smaller hotel brands scale more efficiently  What “Powered by Kasa” and similar models mean for hoteliers looking to build brands faster without losing creative control  The emerging balance between technology-driven efficiency and analog, human-centered hospitality experiencesWatch the FULL EPISODE on YouTube: https://youtu.be/A6U4jtjfbpg LinkedIn Links:Roman Pedan: https://www.linkedin.com/in/roman-pedan-594897325/Steven Rubin: https://www.linkedin.com/in/stevenmrubin/Jen Parks: https://www.linkedin.com/in/jenniferfigariparks/Jason August: https://www.linkedin.com/in/jaugust/Brian Meyer: https://www.linkedin.com/in/brian-meyer-b004832b6/John Flannigan: https://www.linkedin.com/in/john-flannigan-73550a1/Jen Barnwell: https://www.linkedin.com/in/jennifer-barnwell-a8689ba/Matt Schwartz: https://www.linkedin.com/in/matthewaschwartz/Andrew Benioff: https://www.linkedin.com/in/llenrockgroupbenioff/For full show notes head to: https://themodernhotelier.com/episode/270Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David Millili and Steve Carran sit down with Shane O'Flaherty, Global Director of Travel, Transportation, and Hospitality at Microsoft, for a deep dive into the future of hospitality.Shane shares his fascinating journey—from growing up in a rodeo and circus environment to shaping global hospitality standards and now leading innovation at one of the world's biggest tech companies. Along the way, he unpacks powerful lessons on networking, reinvention, and the evolving role of technology in travel.The conversation explores how AI is transforming the hospitality industry—from a “tool” to a true “partner”—and what that means for hotel operators, staff, and guest experiences. Shane breaks down why AI is even bigger than the internet, how personalization can be done right, and why empowering employees with better technology is the key to unlocking exceptional service.You'll also hear insights on: The future of AI and “agentic” workflows in hospitality  Why personalization still falls short—and how to fix it  The role of data, digital twins, and predictive maintenance in hotels  How independent hotels and big brands can compete in an AI-driven world  Real-world examples of next-level guest experiencesWatch the FULL EPISODE on YouTube: https://youtu.be/yDJYBuefp4o Links:Shane on LinkedIn: https://www.linkedin.com/in/shane-o-flaherty/For full show notes head to: https://themodernhotelier.com/episode/269Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

How does a former collegiate baseball player turn his competitive edge into a career in commercial real estate, and ultimately help bring a bold concept like the Atari Hotel to life? In today's episode, hosts David Millili and Steve Carran sit down with Jordan Taylor, Managing Partner at Intersection Development, for a deep dive into one of the most innovative concepts in hospitality—the Atari Hotel.Jordan shares his journey from a small-town Midwest upbringing and collegiate baseball career to becoming a leader in commercial real estate development in Phoenix. Through a candid “lightning round,” listeners get a glimpse into his personal passions, from baseball cards and the Green Bay Packers to his commitment to family and meaningful relationships.The conversation then shifts to Jordan's professional path, highlighting the mentors and pivotal moments that shaped his career. He unpacks the vision behind Intersection Development and how the team organically built a portfolio before stepping into the spotlight.At the core of the episode is the highly anticipated Atari Hotel, a bold, experience-driven destination blending gaming culture, hospitality, entertainment, and technology. Jordan explains how the project goes far beyond traditional hotel models, featuring immersive experiences, esports venues, live events, creator residencies, and community-driven ownership opportunities.The discussion also explores broader industry trends, including the rise of experiential hospitality, the importance of community-building, and how developers can future-proof projects through technology and adaptability.In this episode, you'll learn: Why meaningful relationships are a key driver of long-term success in business  The vision and strategy behind the innovative Atari Hotel concept  How experiential hospitality is reshaping the future of hotels  How community-driven ownership is opening new opportunities for investors  Why developers must think beyond traditional hotel models to stay competitive Watch the FULL EPISODE on YouTube: https://youtu.be/nwhrekDrMFI Links:Intersection Development: https://intersectiondev.com/Atari Hotels: https://invest.atarihotels.com/For full show notes head to: https://themodernhotelier.com/episode/268Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What if hotels could turn every delivery into a revenue stream instead of a cost? What if the “last mile” wasn't a problem—but the biggest untapped opportunity in hospitality? In this episode, host David Millili sits down with entrepreneur and innovator Robert DeDomenico to explore a bold vision for the future of hospitality logistics and last-mile delivery.Robert shares the origin story behind CargoFish, a concept aimed at transforming how hotels manage food and goods delivery by turning it into a utility-like infrastructure—removing friction, reducing costs, and challenging dominant delivery platforms. Drawing parallels to bridges replacing ferries, he explains why he believes the current last-mile system is inefficient, expensive, and overdue for disruption.Throughout the conversation, Robert walks through his unconventional journey—from growing up in New Jersey and serving as a nuclear submarine reactor operator in the U.S. Navy, to working in energy and business systems, and ultimately developing his startup idea after years of technical problem-solving and research.The episode also covers: His persistence through early entrepreneurial setbacks, including Shark Tank auditions  How CargoFish aims to integrate with hotels to increase revenue and improve guest experience  Why hotels may be uniquely positioned to compete with platforms like DoorDash and Uber Eats  The broader vision of turning delivery infrastructure into a scalable utility model for hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/1GSSmv5qwN0 Links:Robert on LinkedIn: https://www.linkedin.com/in/robert-dedomenico-0874b122/CargoFish LLC: https://www.cargofish.com/For full show notes head to: https://themodernhotelier.com/episode/267Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of The Modern Hotelier, host David Millili sits down with Hospitality Creators Summit co-founders Anna Blue and Anthony Melchiorri to unpack one of the most exciting new movements in the industry.They dive into the mission behind the Hospitality Creators Summit, an invite-only (but free) event designed to bring together creators, storytellers, and community builders across hospitality. From the growing importance of content creators in B2B spaces to the massive gap between traditional industry players and modern digital voices, this conversation explores why creators are no longer optional—they're essential.Anna and Anthony share why the summit focuses on real, practical value: helping creators grow their platforms, increase engagement, monetize content, and build meaningful partnerships. They also tackle bigger themes like collaboration over competition, the power of community, and why the future of hospitality belongs to those willing to create, share, and show up authentically.Whether you're a seasoned professional or an aspiring creator, this episode highlights a major shift happening in hospitality—and why you don't want to be left behind.Key Topics: The rise of B2B content creators in hospitality  Why traditional marketing is no longer enough  The vision behind the Hospitality Creators Summit  Bridging the gap between generations and technology  Collaboration vs. competition in the creator economy  How creators can grow, monetize, and stand out Watch the FULL EPISODE on YouTube: https://youtu.be/YoYVR6gUP8oLinks:Anna on LinkedIn: https://www.linkedin.com/in/anna-blue/Anthony on LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/For full show notes head to: https://themodernhotelier.com/episode/266Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Join Steve Carran and David Millili on this month's episode of The Modern Hotelier: Hospitality Hot Topics as we break down the biggest happenings in March for the hospitality industry. This episode features a candid conversation with Bashar Wali, CEO, founder, and one of the world's top social media influencers, as he shares insights from his global travels and perspectives on hospitality trends, hotel design, and industry challenges.Topics covered in this episode include:Government Shutdown & Airport SecurityHilton adds Yotel as First in Select by HiltonDesign Focused HotelsGood-Bye to the Goodtime HotelSize Does MatterBashar also shares his thoughts on creating hotels that inspire, deliver authentic experiences, and stand out in an increasingly copy-paste industry. Whether you're a hotelier, traveler, or hospitality enthusiast, this episode is packed with actionable insights and lively discussion.Watch the FULL EPISODE on YouTube: https://youtu.be/LASK2yVHBU0 Links:Bashar on LinkedIn: https://www.linkedin.com/in/basharwali/For full show notes head to: https://themodernhotelier.com/episode/265Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with Dr. Sharmin Dharas, Chief Experience Officer at Hotel ZAZZ and Chief Storyteller at HERstory Hospitality.Sharmin's journey is anything but traditional. From growing up in a 13-room Route 66 motor lodge to becoming a physician, entrepreneur, author, and boutique hotel visionary, she shares how her diverse background shaped one of the most unique hospitality concepts in the country.The conversation dives into the creation of Hotel ZAZZ, a colorful and rebellious boutique motor lodge in Albuquerque that blends wellness, storytelling, and experiential design—including a hidden speakeasy unlocked by tapping the famous Golden Banana. Sharmin also shares how authenticity, creativity, and community partnerships helped the property gain global attention, including recognition from Forbes as one of the must-see hotels in the world.Along the way, the discussion explores entrepreneurship, Route 66 tourism, scaling independent hospitality brands, and Sharmin's mission to empower more women to become hotel owners through HERstory Hospitality.In this episode, you'll learn: How Sharmin transitioned from medicine to boutique hotel ownership  Why authenticity is the secret to creating viral, Instagram-worthy hospitality experiences  How Route 66 tourism brings international travelers to boutique properties  The importance of community collaboration and hyper-local experiences Watch the FULL EPISODE on YouTube: https://youtu.be/SjlSwSoSD-M Links:Dr. Sharmin on LinkedIn: https://www.linkedin.com/in/sharmindharas/Hotel ZAZZ: https://www.hotelzazz.com/For full show notes head to: https://themodernhotelier.com/episode/264Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

How can hotels, especially independent and boutique properties, build effective marketing strategies that drive bookings, maximize revenue, and stand out in a competitive market? In this episode, hosts David Millili and Steve Carran sit down with Jody Merl, Founder and President of Innovative Travel Marketing, to dive into her incredible journey from aspiring actress to hospitality marketing powerhouse.Jody shares insights from her decades of experience working with luxury hotels, launching campaigns for JetBlue and iconic properties like the Paramount Hotel, and building long-term client relationships that have stood the test of time. She also reveals what separates successful hotel marketing campaigns from those that fall flat and offers actionable advice for hotel operators and marketing professionals.In this episode, you'll discover: The story behind launching JetBlue with a $2M radio campaign funded entirely through trade  How to fill gaps in hotel marketing and maximize underutilized inventory  What are the key strategies for aligning marketing campaigns with long-term business goals  The importance of integrated, multi-channel campaigns across digital, print, and PR  Why is the landscape of hospitality marketing evolving from traditional advertising to targeted digital campaigns Watch the FULL EPISODE on YouTube: https://youtu.be/I6vpIq8JcBs Links:Jody on LinkedIn: https://www.linkedin.com/in/jodymerl/Innovative Travel Marketing: https://www.innovativetravelmarketing.com/For full show notes head to: https://themodernhotelier.com/episode/263Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode, recorded live at the Hunter Conference in Atlanta, host David Millili sits down with Peter Wenzell, CEO of Wenzell and Fisher Hospitality Group. Peter shares his journey into hospitality, inspired by his father's work in airport concessions, and how that early exposure to travel and hotels shaped his career path.The conversation dives into one of the hospitality industry's biggest challenges today—staffing. Peter explains how Wenzell and Fisher's hotel task force services help hotels quickly fill operational gaps, from unexpected staff resignations to temporary leave coverage, ensuring properties continue running smoothly.They also discuss the evolving workforce landscape, why hotels must get creative with employee retention and incentives, and how the industry can compete with employers offering higher wages. Peter shares his perspective on the growing role of technology and AI in hospitality, emphasizing the importance of balancing innovation with the human connection that defines great hospitality.In this episode, you'll learn more about: How Peter Wenzell got his start in the hospitality industry  What hotel task force services are and how they solve staffing gaps  The biggest staffing challenges hotels are facing today Strategies hoteliers can use to retain and motivate employees Why networking and industry events like the Hunter Conference matter in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/ltHaV05Elo8 Links:Peter on LinkedIn: https://www.linkedin.com/in/peter-wenzell-b11b9414b/Wenzell & Fisher Hospitality Group: https://www.wenzellfisherhg.com/For full show notes head to: https://themodernhotelier.com/episode/262Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

David Millili sits down with Brian Popelmayer of Lockton Companies at the Hunter Conference in Atlanta to discuss one of the biggest challenges facing the hospitality industry today: rising hotel insurance costs.In this episode, Brian shares insights from more than 23 years in the insurance industry, including how the hotel insurance marketplace has evolved, why liability insurance costs are rising, and what hotel owners and management companies must do to protect their balance sheets.Brian also breaks down emerging risks in hospitality such as human trafficking, sexual misconduct liability, environmental exposures, mold, and Legionella claims, and explains how hoteliers can secure the right coverage in an increasingly complex insurance market.If you're a hotel owner, operator, asset manager, or hospitality professional, this episode will give you a clear look at the risks shaping the industry and practical strategies to manage insurance costs while protecting your business.In this episode, we cover:• How Brian Popelmayer got into the hospitality insurance industry• Why hotel insurance costs have risen from 1.2% to nearly 2% of operating revenue• How hotel owners can secure better insurance coverage• The positive trends in the property insurance marketWatch the FULL EPISODE on YouTube: https://youtu.be/DUIM79T4FuY Links:Brian on LinkedIn: https://www.linkedin.com/in/brianpopelmayer/Lockton: https://www.global.lockton.com/For full show notes head to: https://themodernhotelier.com/episode/261Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Recorded live at the 2026 Hunter Conference in Atlanta, this special episode of The Modern Hotelier: Hospitality's Most Engaged Podcast brings together key voices from the Hunter team to unpack what's really happening behind the scenes in today's hotel investment market.In this episode, Host David Millili sits down with Mayank Patel, Sophia Pittaluga, and Kami Burnette to discuss the forces shaping hotel deals right now—from economic uncertainty and rising operating costs to shifting buyer expectations and the growing demand for luxury and lifestyle properties.The conversation explores the biggest disconnects between buyers and sellers, how macroeconomic factors and local market dynamics are influencing investment decisions, and why financing and renovation costs are playing a critical role in today's negotiations. The group also looks ahead to what the hotel investment landscape could look like by the next Hunter Conference, including the potential impact of AI on underwriting, asset management, and deal-making.Plus, they share why the Hunter Conference remains one of the industry's most important events—bringing together everyone from regional developers to Wall Street investors to spark conversations and close deals.In this episode, you'll learn: What hotel owners and investors may be overlooking in the current market  The biggest buyer vs. seller disconnects affecting transactions today  Why financing and renovation costs are shaping deal negotiations  How AI could transform hotel investment and operations  Why lifestyle and luxury properties are attracting more attention from investorsWatch the FULL EPISODE on YouTube:  https://youtu.be/2q_byG5bf60Links:Mayank PatelSVP, Hunter Hotel AdvisorsMayank on LinkedIn: https://www.linkedin.com/in/mayank-patel-2b15206/?skipRedirect=true Sophia PittalugaSVP, Hunter Hotel AdvisorsSophia on LinkedIn: https://www.linkedin.com/in/sophiapittaluga/?skipRedirect=true Kami BurnetteSVP, Hunter Hotel AdvisorsKami on LinkedIn: https://www.linkedin.com/in/kamiburnette/?skipRedirect=true Hunter Advisors: https://hunteradvisors.co/For full show notes head to: https://themodernhotelier.com/episode/260Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Ever wondered how hotels set the “perfect” price, why AI is changing the game, and what the future of travel really looks like?In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Chris Anderson, Professor at Cornell University and former Director of the Cornell Center for Hospitality Research, to unpack the evolving world of hotel revenue management, pricing strategy, and guest analytics.What You'll Learn in This Episode:The evolution of revenue management and pricing in hotels over the last few decadesHow AI is transforming demand forecasting, guest intent analysis, and revenue optimizationStrategies for independent hotels to compete with big brandsWhat are the predictions for travel, luxury hospitality, and pricing trends in 2026 and beyond? Watch the FULL EPISODE on YouTube: https://youtu.be/Pksb5lJZfKI Links:Chris on LinkedIn: https://www.linkedin.com/in/chriskanderson/Cornell University: https://www.cornell.edu/ For full show notes head to: https://themodernhotelier.com/episode/259Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, Join David Millili and Steve Carran for another engaging episode of The Modern Hotelier, the most engaged podcast in hospitality. Today, we sit down with Kristie Goshow, CCO of Loews Hotels & Co., to explore her journey in travel, hospitality, and leadership.We dive into Kristie's early experiences in travel and aviation, lessons learned from Virgin Atlantic and Scandinavian Airlines, and her insights on building successful teams, cultivating hotel culture, and innovating in the luxury and independent hotel markets.Kristie also discusses the role of AI in hospitality, balancing technology with human connection, and the future of personalized guest experiences. She offers advice for aspiring leaders in the industry and shares her thoughts on women in hospitality and how to navigate a path to the C-suite.In this episode, we cover:How growing up connected to Holland and traveling with her father shaped her passion for the travel industry.Strategies for maintaining authentic culture and leadership within a hotel organizationThe role of AI in hospitality and how it can enhance human connectionHow great leaders build others and foster success in the industry.Watch the FULL EPISODE on YouTube: https://youtu.be/GiasMp_g5XQLinks:Kristie on LinkedIn: https://www.linkedin.com/in/kristiegoshowLoews Hotels & Co.: https://www.loewshotels.com/ For full show notes head to: https://themodernhotelier.com/episode/258Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of Hospitality Hot Topics, Steve Carran, David Millili, and Jon Bumhoffer break down the latest trends and insights from February in the hospitality industry. From rising midscale hotel rates to the booming luxury market, they explore what's shaping travel in 2026 and beyond.  What we cover in this episode:Why the $150 midscale hotel room is disappearing and what travelers are paying nowHow inflation, rising operating costs, and labor expenses are changing hotel pricingThe shift towards AI-driven personalization and dynamic hotel packagesOpportunities for Airbnb hosts during the World Cup and the changing landscape of long-term staysTips for getting better hotel rates: price matching, direct bookings, and leveraging technologyWatch the FULL EPISODE on YouTube: https://www.youtube.com/watch?v=c0pidWSZCogFor full show notes head to: https://themodernhotelier.com/episode/257Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What does the future of hospitality look like in an AI-driven world? Join David Millili at ITB Berlin for a deep dive into the future of hospitality technology with Darko Bosancic, Senior Vice President of Travel & Hospitality at Sirma. In this episode, we explore how hotels can move beyond fragmented tech stacks, leverage AI agents, and build connected ecosystems that enhance operations, guest experiences, and data security.In this episode, you'll learn about:How AI agents are transforming hotel operations and guest communicationsStrategies for integrating multiple hotel technology systems without disruptionWays to scale tech platforms globally while maintaining data security and complianceHow Sirma acts as an “embedded technology partner” to accelerate innovationWhat autonomous AI agents could mean for the future of hotel management Watch the FULL EPISODE on YouTube: https://youtu.be/2DVQYIqP9Ok Links:Darko on LinkedIn: https://www.linkedin.com/in/darkobosancic/Sirma: https://sirma.com/Sirma.AI Enterprise: https://sirma.ai/ For full show notes head to: https://themodernhotelier.com/episode/256Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What's Next for the Hospitality Industry?Join David Millili and Steve Carran as they sit down with Rosanna Maietta, CEO of the American Hotel & Lodging Association (AHLA), to discuss the state of the hospitality industry, labor challenges, AI in hotels, and the incredible ways hotels give back to their communities.In this episode, you'll learn about:The hospitality trends for 2026 and guest spending forecastsHow the industry is addressing labor shortages and workforce developmentThe role of AI and technology in enhancing hotel operations without losing the human touchInspiring stories of hotels supporting their local communitiesWatch the FULL EPISODE on YouTube: https://youtu.be/v9M5gyx9fi0Links:Rosanna on LinkedIn: https://www.linkedin.com/in/rosanna-maietta-669a9151/AHLA: https://www.ahla.com/Instagram: https://www.instagram.com/americanhotelassociation/Facebook: https://www.facebook.com/hotelassociationYouTube: https://www.youtube.com/@TheAHLAFor full show notes head to: https://themodernhotelier.com/episode/255Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

How did Larry Korman go from growing up outside Philadelphia to leading one of the most innovative hospitality brands in the world? In this episode, hosts David Millili and Steve Carran sit down with Larry Korman, President of AKA Hotels & Residences and Co‑CEO of Korman Communities. Larry shares his journey from growing up outside Philadelphia to leading one of the most innovative hospitality brands in the world. You'll hear about:The power of design and how it shaped his career.The four generations of the Korman family and their 100+ year legacy in real estate.How AKA redefined luxury with flexible stay residences.His collaboration with Airbnb and thoughts on the future of hospitality.Personal insights on family, travel, and what's next for AKA.This episode is packed with inspiration, history, and forward‑thinking ideas for hoteliers, designers, and anyone passionate about hospitality.Watch the FULL EPISODE on YouTube: https://youtu.be/7-ci3RVgY5c Links:aka on LinkedIn: https://www.linkedin.com/company/aka/posts/?feedView=allaka: https://www.stayaka.com/For full show notes head to: https://themodernhotelier.com/episode/254Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David Millili and Steve Carran sit down with Greg Sukornyk, CEO and co-founder of Oli Labs, to explore how AI is transforming hotel sales, customer service, and revenue management.Greg shares his journey from law to entrepreneurship, building startups like Extreme Network, and now leading Oli Labs to innovate AI-driven sales solutions for hotels. Learn how AI sales agents like Ollie are helping properties respond faster to leads, prioritize high-value opportunities, and increase conversions—all while keeping hotel teams happier and more efficient.In this episode, we cover:The story of Extreme Network, the UK's first free internet service providerHow Oli Labs is revolutionizing AI-driven hotel sales and customer serviceReal results: increasing qualified leads by 2.5x and boosting conversion ratesHow AI and humans can work together seamlessly to enhance revenueWatch the FULL EPISODE on YouTube: https://youtu.be/JaU-9Jwudms Links:Gregory on LinkedIn: https://www.linkedin.com/in/gregorysukornyk/Oli Labs: https://www.olilabs.ai/For full show notes head to: https://themodernhotelier.com/episode/253Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Which hospitality events should YOU be attending in 2026? In this episode, David Millili and Steve Carran sit down with John Burns, President of Hospitality Technology Consulting, to review the top hospitality events of 2026. From tech expos to independent hotel shows, cruise industry summits, and AI-focused conferences, we cover what's happening, who should attend, and why these events are game-changers for hoteliers, developers, and investors.  In this episode, we cover:The global power of ITB Berlin and why it's more than just a trade show.Networking gold at Hunter Conference Atlanta and what makes it a must-attend.Insider tips from HFTP Executive Vendor Summit, AAHOA Philadelphia, Sea Trade Cruise Summit, and more.How direct bookings and AI are shaking up the hotel industry.Whether you're a hotel owner, operator, developer, or just love staying ahead in hospitality, this episode is your roadmap for networking, learning, and making deals happen.Watch the FULL EPISODE on YouTube: https://youtu.be/UbP3xSHCc-M Links:John on LinkedIn: https://www.linkedin.com/in/john-burns-1a6139/Hospitality Technology Consulting: https://www.burns-htc.com/For full show notes head to: https://themodernhotelier.com/episode/252Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Can AI stop your next big hotel claim before it happens?In this episode, David Millili and Steve Carran sit down with Sriram Nalla, Hospitality Vertical Lead at WithCoverage, to discuss his unique journey from music management and entrepreneurship to transforming the insurance industry for hotels.Topics Covered:How WithCoverage is disrupting traditional hotel insurance with AI-powered solutionsStories of hotels saving 20-25% on premiums and improving coverageTips for aspiring leaders in hospitality and entrepreneurshipThe importance of curiosity, networking, and building trust in business. Watch the FULL EPISODE on YouTube: https://youtu.be/7cegKtiXR-ILinks:Sriram on LinkedIn: https://www.linkedin.com/in/sriram-nalla/WithCoverage: https://withcoverage.com/For full show notes head to: https://themodernhotelier.com/episode/251Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Steve Carran & David Millili sit down with Mark Harmon, Founder of Auberge Resorts Collection, on this episode of The Modern Hotelier.From studying law at Princeton and UC Law to becoming one of the most influential leaders in luxury hospitality, Mark shares how he transitioned from Silicon Valley attorney to visionary hotel developer behind some of the most iconic boutique resorts in the world.Mark also shares his philosophy on leadership, empathy, innovation, and why hospitality is ultimately about creating meaningful experiences — not just rooms.In this episode, we explore:How Auberge Resorts redefined luxury hospitalityWhy 50-room hotels can be wildly profitableThe power of design, real estate, and residential-style experiencesWorkforce housing challenges in resort marketsAdvice for the next generation of hospitality leadersWatch the FULL EPISODE on YouTube: https://youtu.be/luY77HXb6f0Links:Mark on LinkedIn: https://www.linkedin.com/in/mark-harmon-2184851/Auberge Resorts: https://auberge.com/For full show notes head to: https://themodernhotelier.com/episode/250Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In today's episode, David Millili and Steve Carran sit down with Ashley NeQuent, Director of Product Strategy at Jonas Hospitality, for an in-depth conversation about hotel tech, operations, and creating unforgettable guest experiences. We kick things off with a lightning round to get to know Ashley, then dive into her journey from working at a small resort in upstate New York to leading product strategy for one of the biggest names in hospitality tech. Along the way, Ashley shares:How mentorship and teamwork shaped her early career in hotelsMoving from front desk to tech leadership in hospitalityThe power of unified tech stacks and breaking down siloed hotel systemsUsing data to personalize guest experiences without losing the human touchWatch the FULL EPISODE on YouTube: https://youtu.be/NKlc9_j_AQc Links:Ashley on LinkedIn: https://www.linkedin.com/in/ashleybooton/Jonas Hospitality: https://www.jonashospitality.com/Jonas Hospitality on LinkedIn: https://www.linkedin.com/company/jonas-hospitality/For full show notes head to: https://themodernhotelier.com/episode/249Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

How does a pro snowboarder become a hospitality innovator?Join David Millili and Steve Carran as they sit down with Bradley Steward, Co-founder and President of Caravan Outpost, to explore an extraordinary journey from professional snowboarding to creating one of America's most unique boutique hospitality experiences.In this episode, you'll discover:The transition from sports to media, directing projects for Cartoon Network, Adult Swim, and even influencing early Jackass.How he co-founded Bonfire Snowboarding, turning it into a global apparel brand before selling to Adidas.The inspiration behind Caravan Outpost, and how he and his wife designed it as an experiential travel destination, blending luxury, community, and the outdoors.Tips for independent hoteliers and entrepreneurs on creating a brand that fosters emotional connections rather than just products.Get ready for candid stories, unexpected adventures, and behind-the-scenes moments from snowboarding competitions, Hollywood projects, and a luxury outdoor retreat that feels more like a community than a hotel.  Watch the FULL EPISODE on YouTube: https://youtu.be/leosxe5M0-0 Links:Bradley on LinkedIn: https://www.linkedin.com/in/bradley-steward-7b829a23/Caravan Outpost: https://caravanoutpostojai.com/For full show notes head to: https://themodernhotelier.com/episode/248Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What if your hotel could know exactly what your guests want before they even check in — and deliver it automatically? In this episode, David Millili and Steve Carran sit down with Scott Buelter, CEO of Ascent 360, to dive into the transformative power of AI, data, and personalization in the hospitality industry.In this episode you'll learn about:How hotels are using Customer Data Platforms (CDPs) to unify guest data from multiple systems.The current and future role of AI in hospitality, from marketing automation to operational efficiency.How AI can support staff rather than replace them, improving the human touch in guest interactions.The shift from providing tools to delivering outcomes, and why marketers who embrace AI will thrive.If you want to understand how AI and data are shaping the next generation of hotel marketing, guest experiences, and operational efficiency, this episode is a must-watch.Watch the FULL EPISODE on YouTube: https://youtu.be/wM8cOSoRIXsThis episode is sponsored by Ascent360: https://ascent360.com/ Links:Scott on LinkedIn: https://www.linkedin.com/in/scottbuelter/Ascent360: https://ascent360.com/For full show notes head to: https://themodernhotelier.com/episode/247Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Join Steve Carran and David Millili as he welcomes Jon Bumhoffer, producer of The Modern Hotelier, for a deep dive into hospitality trends and industry forecasts for 2026. In this episode, we break down everything hotel owners, operators, and travelers need to know—from group business rebounds, rising labor costs, and food & beverage innovations, to AI-driven bookings, lifestyle brands, and the latest in hotel tech investments.What You'll Learn in This Episode:Food & beverage shifts: pop-ups, healthy options, and tech-driven dining experiencesRising labor and operational costs impacting the hospitality industryAI in travel: how large language models are reshaping hotel bookingsHotel tech spotlight: MEWS secures $300M funding and what this means for cloud PMSControversial hotel design trends: the debate over doorless bathroomsSubscribe to The Modern Hotelier for more industry analysis, expert interviews, and hospitality hot topics.Watch the FULL EPISODE on YouTube: https://youtu.be/gDHkSaG0Wu0Links:2026 US Industry Forecast5 Trends to watch in 2026MEWS Secures $300 Million in FundingU.S. Hotel Bathroom “Privacy Backlash” Goes ViralFor full show notes head to: https://themodernhotelier.com/episode/246Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David Millili and Steve Carran sit down with Kunal Shah, Managing Partner of Travel & Hospitality at ZS, to explore the future of the hotel industry in 2026, key revenue strategies, and how technology is reshaping guest experiences.Kunal shares insights from his global career—starting at United Airlines, earning an MBA at London Business School, and now leading ZS's travel and hospitality practice. He breaks down the biggest opportunities and challenges hotels face today, including RevPAR pressure, AI adoption, guest personalization, and new revenue streams beyond rooms.Whether you're a hotel operator, GM, revenue manager, or hospitality investor—this episode is packed with practical strategies and industry foresight.What You'll Learn in This Episode:2026 hospitality trends & industry outlookWhy RevPAR growth is plateauingHow hotels can improve guest engagement & incremental revenueThe most promising new revenue streams beyond roomsWhy relationships & intellectual curiosity matter in hospitality leadershipThis episode is sponsored by ZSWatch the FULL EPISODE on YouTube: https://youtu.be/7y2WcNmOwfoLinks:Contact ZSKunal on LinkedIn: https://www.linkedin.com/in/ksshah/ZS: https://www.zs.com/For full show notes head to: https://themodernhotelier.com/episode/245Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

How do you lead a hotel through a major renovation and emerge stronger than ever? Join David Millili and Steve Carran as they sit down with Alpha Barry, General Manager of the newly renovated Courtyard San Diego Downtown Little Italy. Alpha shares his 25+ year hospitality journey—from front desk to finance leadership to GM—and the transformational renovation that reshaped the hotel into a modern destination in one of San Diego's most vibrant neighborhoods.In This Episode You'll Learn:How Alpha built a career from operations to finance to GMThe massive renovation and brand transformation of the hotelWhat a Noble Investment + Schulte Hospitality supported the visionHow the hotel connects to Little Italy through local partnershipsWatch the FULL EPISODE on YouTube: https://youtu.be/pNcXsExpASQ Links:Alpha on LinkedIn: https://www.linkedin.com/in/alpha-midiaou-barry-42a6b014/ Courtyard by Marriott San Diego Downtown Little Italy: https://www.marriott.com/en-us/hotels/sandy-courtyard-san-diego-downtown-little-italy/overview/For full show notes head to: https://themodernhotelier.com/episode/244Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What do hoteliers need to know about PMS implementations, hospitality tech, and leadership today? In this episode, hosts David Millili and Steve Carran sit down with Ryan King, Senior Vice President of Americas at Shiji, for a wide-ranging and honest conversation about hospitality, technology, leadership, and the future of guest experience.Ryan shares his journey from working on-property in Washington, DC to leading Shiji's growth across the Americas, including the strategic decision to shift operations to Mexico as a hub for North and South America. Along the way, he opens up about career pivots, leadership lessons, and why curiosity, humility, and communication are essential for long-term success in hospitality tech.In this episode, we cover:What lessons from working on-property still shape Ryan's approach to hotel tech today?How important are communication and change management during a system rollout?The Shiji's philosophy on all-in-one platforms vs best-of-breed solutions What are the fastest wins hoteliers can achieve when adopting new technology? Why PMS implementations succeed or fail (and it's not the technology) This episode is sponsored by Shiji: https://www.shijigroup.com/Watch the FULL EPISODE on YouTube: https://youtu.be/R3aCzbt_4Ac Links:Ryan on LinkedIn: https://www.linkedin.com/in/ryan-king-11083842/Shiji Group: https://www.shijigroup.com/For full show notes head to: https://themodernhotelier.com/episode/243Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Ever wondered what it takes to run luxury and international hotel brands? On this episode of The Modern Hotelier, David Millili and Steve Carran sit down with Ron Pohl, President of World Hotels and Head of International Operations for Best Western, to talk all things hospitality.Ron shares his journey from growing up in Ohio to leading hotels across the globe, and gives a behind-the-scenes look at what it takes to run luxury, upscale, and international hotel brands. They dive into hot topics like hotel storytelling, guest experiences, sustainability, and how technology like AR, VR, and AI is shaping the future of hospitality.What you'll learn in this episode:The strategy behind growing Best Western & World Hotels into 18 brands worldwideHow storytelling and crafted hotel experiences drive guest loyalty and ROIThe role of sustainability and technology as revenue driversLessons on building a successful career in hospitality and leading teamsWatch the FULL EPISODE on YouTube: https://youtu.be/sSky7DGRyTY Links:Ron on LinkedIn: https://www.linkedin.com/in/ron-pohl-8214205/WorldHotels and International Operations for BWH Hotels: https://www.bestwestern.com/en_US.htmlFor full show notes head to: https://themodernhotelier.com/episode/242Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

David Millili & Steve Carran sit down with Steve Slack, General Manager of the iconic Lafayette Hotel & Club in San Diego, for a deep dive into hospitality leadership, community-driven hotels, and what it takes to run a Michelin-recognized property.In this episode, Steve Slack shares his journey from growing up in Oceanside, California, to leading one of the most talked-about boutique hotels in the country. From early days in golf operations to becoming a hotel general manager, Steve breaks down the mindset, hustle, and attention to detail required to succeed in modern hospitality.We also explore the historic renovation and relaunch of the Lafayette Hotel, the unique ownership model behind CH Projects, and how food, beverage, and community engagement drive the hotel's success. Steve opens up about earning a Michelin Key, traveling to Paris for the award ceremony, and how the Lafayette has reclaimed its place as a cultural landmark in San Diego.Plus, we take you behind the scenes of the Lafayette's legendary holiday transformation, including the viral hanging Christmas trees, in-house decorating process, and why guests and locals alike keep coming back.In this episode, you'll learn:Why community-driven hotels outperform traditional modelsHow CH Projects operates 20+ restaurants and boutique hotelsThe role of food & beverage in creating unforgettable guest experiencesHow the Lafayette Hotel became a San Diego destination againWatch the FULL EPISODE on YouTube: https://youtu.be/Sa3tbaOzSF8Links:Steve Slack on LinkedIn: https://www.linkedin.com/in/steveaslack/The Lafayette Hotel & Club: https://lafayettehotelsd.com/For full show notes head to: https://themodernhotelier.com/episode/241Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special 2025 Year-End Recap, hosts David Millili, Steve Carran, and Jon Bumhoffer reflect on a massive year for The Modern Hotelier, filmed on location at the Lafayette Hotel & Club in San Diego, California.From nearly doubling episode output and becoming hospitality's most engaged podcast, to launching Modern Hotelier Media, producing high-impact hotel experience tours, and covering major hospitality events and trade shows across the U.S., this episode breaks down the milestones that defined 2025.Topics Covered: Favorite moments from the yearBehind-the-scenes stories from major hospitality conferencesLessons learned building a media company in hospitalityWhat excites them most about 2026, including international expansion If you're a hotel owner, operator, hospitality professional, or hotel tech brand, this episode offers insight into where hospitality media is heading—and how storytelling, video, and community engagement are shaping the future of the industry.Watch the FULL EPISODE on YouTube: https://youtu.be/j_zOdOB1kFIFor full show notes head to: https://themodernhotelier.com/episode/240Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Steve Carran and David Millili join a special holiday roundtable led by Katie Cline (Suite Success), alongside Glenn Hausmann (No Vacancy), Josiah Mackenzie (Hospitality Daily), and Zach Busekrus (Behind the Stays), to unpack the biggest hospitality moments of 2025 and what's likely coming in 2026.From the long-awaited Waldorf Astoria New York revival and the acceleration of “ultra-luxury,” to loyalty disruption, trade show fatigue, boutique brands being gobbled up by the majors, and the industry's messy (but inevitable) race to adopt AI—this conversation is packed with sharp takes, real operator perspective, and plenty of friendly debate.They wrap with 2026 predictions, including the growing divide between luxury and everyone else, the next evolution of loyalty (beyond points), authentic content backlash against the “AI buffet,” workforce shifts driven by automation, and what's next for branded short-term rentals and experience-led travel.In this episode, we cover:2025's biggest headline: the Waldorf Astoria New York restoration and what it signals for luxuryWhy points can feel more like “bribery” than true loyaltyAI in hospitality: confusion, hype, and the gap between “buzzwords” vs real resultsHow AI should support staff (reduce stress, protect service) rather than replace peopleTravel behaviour shifts: more local trips, road trips, and value-driven getaways (without giving up travel)Watch the FULL EPISODE on YouTube: https://www.youtube.com/watch?v=aT3HtYbHDNYLinks:Katie Cline on LinkedIn: https://www.linkedin.com/in/katiecline13/Host of Suite Success: https://www.suitesuccesspodcast.com/ Josiah Mackenzie on LinkedIn: https://www.linkedin.com/in/josiahmackenzie/Host, Hospitality Daily: https://podcast.hospitalitydaily.com/p/start-here/ Glenn Hausmann on LinkedIn: https://www.linkedin.com/in/glennhaussman/Host, No Vacancy: https://novacancynews.com/ Zach Busekrus on LinkedIn: https://www.linkedin.com/in/zacharybusekrus/Host, Behind the Stays: https://www.journey.com/For full show notes head to: https://themodernhotelier.com/episode/239Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What does it really take for a boutique hotel to stand out in the crowded world of social media? In this episode, host David Millili and Steve Carran sit down with Dino Jevric, Social Media Marketing Manager at Arlo Hotels, to explore how hotels can thrive in today's digital world.From Dino's early days in social media to running creative campaigns for Arlo Hotels, we dive deep into strategies that connect travelers with authentic experiences. Discover how Arlo leverages culture, personality, and behind-the-scenes content to redefine boutique hotel marketing—and why authenticity is more important than ever in social media.In this episode, you'll learn:How Arlo Hotels builds engaging campaigns without relying solely on promotionsThe balance between polished visuals and authentic, “run-and-gun” contentTips for hotels struggling with social media: leaning into culture and personalityHow Arlo's social media creates connection before guests even step on propertyWatch the FULL EPISODE on YouTube: https://youtu.be/FvaCNK7_vYc Links:Dino on LinkedIn: https://www.linkedin.com/in/dino-jevric/Arlo Hotels: https://arlohotels.com/Arlo on Instagram: https://www.instagram.com/arlohotels/For full show notes head to: https://themodernhotelier.com/episode/238Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of The Modern Hotelier, Steve Carran and David Millili is joined by Luis Segredo, CEO of Hapi, to discuss the biggest hospitality news and trends from November. They dive into the recent dissolution of the Marriott–Sonder partnership, exploring why integrations and siloed technology can make or break hotel collaborations.Steve and Luis also examine the rise of direct bookings, the impact of loyalty programs, and how travelers are navigating Black Friday and Travel Tuesday deals. They share insights on how hotel brands are adapting to changing customer expectations, leveraging technology to create seamless experiences, and preparing for the future of hospitality.Topics covered in this episode:Marriott & Sonder partnership dissolves: lessons learned from failed integrations and siloed tech.Why hotel brands are leading in U.S. travel searches.Thanksgiving travel trends: record-breaking numbers, road vs. air travel, and insights from personal experiences.How hotels can innovate faster with harmonized data across multiple property management systems.Watch the FULL EPISODE on YouTube: https://youtu.be/IeKEY3anr54Links:Luis on LinkedIn: https://www.linkedin.com/in/luissegredo/Hapi: https://www.stayhapi.com/ Mariott Terminates Sonder AgreementBrands lead US Travel searchesThanksgiving TravelBlack Friday or Travel Tuesday dealsTell us more about the findings of The Future of Hotel Data ReportWhat is new at Hapi?For full show notes head to: https://themodernhotelier.com/episode/237Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Join Steve Carran and David Millili on The Modern Hotelier as they sit down with Brittney Jones, Chief Development Officer at Brittain Resorts & Hotels, to explore her inspiring journey from working on-property at a hotel to becoming a C-level executive.In this episode, Brittney shares insights on:The career lessons that shaped her path in hospitalityHow curiosity, humility, and adaptability have fueled her successThe intricacies of hotel development, acquisitions, and third-party managementStrategies for aligning owners and operators for long-term successEmerging trends in leisure and experiential hospitality, from condo hotels to upscale RV resortsAdvice for aspiring hospitality executives looking to grow in the industryBrittney also opens up about her personal journey, the values instilled growing up in South Carolina, and the small wins that have made a big impact throughout her career.Watch the FULL EPISODE on YouTube: https://youtu.be/pNG3z7i_RLgLinks:Brittney on LinkedIn: https://www.linkedin.com/in/brittney-s-jones/Brittain Resorts & Hotels: https://www.brittainresorts.com/ For full show notes head to: https://themodernhotelier.com/episode/236Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

How can video content and influencer partnerships actually drive bookings and engagement? In this episode, hosts David Millili and Steve Carran sit down with Eileen Santiago, social media strategist at The Modern Hotelier, to explore how hotels can elevate their digital presence, drive engagement, and boost bookings through social media.Topics Covered:Why video content is king for showcasing hotelsHow to use influencer collaborations effectivelyChoosing the right influencers for your hotel (location, niche, engagement, reach, aesthetics)Leveraging giveaways to create buzz and attract guestsCreative video hooks to stop scrollers in their tracksTips for working with micro and nano influencers on a budgetIf you're a hotelier, marketer, or anyone in hospitality looking to stand out on Instagram, TikTok, and YouTube, this episode is packed with practical, actionable insights.Watch the FULL EPISODE on YouTube: https://youtu.be/rS88tQw9VAYLinks:Eileen on LinkedIn: https://www.linkedin.com/in/eileen-santiago-76a8115/topVue Marketing: https://topvuemarketing.com/For full show notes head to: https://themodernhotelier.com/episode/235Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David and Steve sit down with Sarah Jarnicki, the Creator of BrandClave, the AI-powered platform redefining how hotel brands are created, validated, and brought to life.Sarah shares her inspiring journey from growing up in Cincinnati to working in global commodities, traveling the world, and ultimately building a revolutionary system that predicts traveler desires before they hit trend reports.We cover everything from:How AI, emotional design, and Web3 will reshape hotels by 2030Why traditional hotel branding is “broken” — and how BrandClave fixes itHow Sarah built a 7-day process that delivers fully investor-ready hotel brandsThe rise of identity tourism, digital hotels, and immersive Web3 hospitalityWhy Middle Eastern cities like Dubai & Saudi Arabia are leading hospitality innovationHow local culture, wellness, and technology will define the next decade of travelSarah also reveals her bold initiative to build the world's first Web3 hotel, co-created with 100 influential women across hospitality, crypto, finance, and design. If you're a hotel developer, hospitality leader, futurist, or just curious about where travel is heading — this is a must-watch.Watch the FULL EPISODE on YouTube: https://youtu.be/g7Lv21KxWjwLinks:Sarah on LinkedIn: https://www.linkedin.com/in/sarahjarnicki/BrandClave Hotels: https://brandclavehotels.com/For full show notes head to: https://themodernhotelier.com/episode/234Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Join Steve Carran and David Millili as they sit down with Steven Marais, Vice President of Rooms at Noble House Resorts, to discuss how AI-driven technology is revolutionizing the guest experience and easing staff challenges at high-end resorts like the Argonaut in San Francisco. In this episode, we cover:The front desk challenges at luxury resorts, including high phone call volume and guest service expectations.Why traditional AI solutions failed to meet authentic guest interaction standards.How Steven discovered EHVA through The Modern Hotelier podcast and why it stood out from other automation tools.Integration of EHVA with existing hotel systems like Actabl and Core Park, and the importance of technology partnerships.Implementation process and staff adoption of EHVA, making it easier to maintain Forbes-level service standardsWatch the FULL EPISODE on YouTube: https://youtu.be/m4ncSX5P6v0Links:Steven on LinkedIn: https://www.linkedin.com/in/smaraisnoblehouse/Noble House Hotels & Resorts: https://www.noblehousehotels.com/For full show notes head to: https://themodernhotelier.com/episode/233Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Join us on this episode of The Modern Hotelier as we go live from the Hospitality Show in Denver, Colorado! We sit down with Tim Hansen, VP of Sales for hotels, resorts, and cruise ships at Agilysys, to explore how modern technology is transforming the hospitality industry.Tim shares his journey from a California upbringing and college basketball dreams to leading a sales team that's revolutionizing hotel operations. We dive into how Agilysys' integrated software solutions are helping hotels, resorts, and cruise lines understand their guests like never before—turning data into personalized experiences, improving operations, and driving revenue.In this episode, we cover:How integrated software is revolutionizing hotels, resorts, and cruise operations.The importance of knowing guest intent and creating personalized experiences.Leveraging data to improve service, staff efficiency, and revenue.How modern software is driving repeat visits, guest satisfaction, and operational insightsWatch the FULL EPISODE on YouTube: https://youtu.be/jQcdKVgc-TgLinks:Tim on LinkedIn: https://www.linkedin.com/in/tim-hansen-6489095b/Agilysys: https://www.agilysys.com/en/For full show notes head to: https://themodernhotelier.com/episode/232Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're live from the trade show floor at The Hospitality Show in Denver, Colorado! Steve and David are joined by Gabriella Forss, Hospitality Engagement Leader of North America for SALTO Systems — one of the leading providers of electronic access control in hotels around the world.Gabriella shares her journey from Cornell's Hotel School to over eight years with SALTO, and explains how the company is helping hotels modernize access control while keeping the guest experience seamless. She breaks down how SALTO's connected ecosystem reaches far beyond guestroom locks — spanning back-of-house access, lockers, padlocks, parking gates, and more, all within one scalable platform.We dive into major topics shaping the future of hotel technology:Mobile keys & how SALTO balances frictionless access with high-level encryptionIntegrations with PMS, POS, and guest apps to create a cohesive hotel tech ecosystemThe expansion into facial recognition and smart energy solutionsSALTO's commitment to sustainability, carbon neutrality, and eco-friendly credentialWatch the FULL EPISODE on YouTube: https://youtu.be/Kr1_Javur7YLinks:Gabriella on LinkedIn: https://www.linkedin.com/in/gabriellaforss/SALTO Systems: https://saltosystems.com/en/For full show notes head to: https://themodernhotelier.com/episode/231Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David Millili and Steve Carran sit down with Randy Haveson, Founder & President of Worth@Work, to explore how personal empowerment and team culture can transform the hospitality industry.Randy shares his journey from psychology and counseling to speaking, coaching, and consulting in hospitality. Discover how his unique approach—focusing on staff energy, self-esteem, and communication—helps hotels improve morale, reduce turnover, and deliver exceptional guest experiences.What you'll learn in this episode:The philosophy behind Worth@Work and empowering hotel staffHow to create a positive workplace culture that increases guest satisfactionHow Randy uses personalized programs and follow-ups to create lasting changeThe importance of listening to your “best friend voice” over the “bully voice”Watch the FULL EPISODE on YouTube: https://youtu.be/Jpsa495idYULinks:Randy on LinkedIn: https://www.linkedin.com/in/randy-haveson/ WORTH@WORK: https://worthatwork.com/For full show notes head to: https://themodernhotelier.com/episode/230Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts Steve Carran chat with Will Gilbert, Co-Founder of Bodhi, live from the trade show floor at The Hospitality Show in Denver, Colorado.Will shares the original “aha moment” behind creating Bodhi — a platform born from 25+ years of systems integration and a real-world need for hotels and mixed-use properties to manage smart devices under one pane of glass. What began as one-off software has evolved into a global solution trusted by integrators, manufacturers, resorts, and hotels worldwide.In this episode, we cover:How a single high-end property inspired the creation of BodhiWhy being manufacturer agnostic is Bodhi's biggest competitive advantageThe tech behind predicting and preventing guest experience issuesHow BodhiGPT, GuestGPT, and their AI Super-Agent enhance operations and 5-star reviewsExpansion into the multifamily & residential marketFrom AI-powered automation to quarter-million data messages per second, Bodhi is transforming how properties manage systems, respond to guest needs, and create unforgettable stays.Whether you're running luxury hotels, select-service properties, or multifamily communities — this episode is packed with insight into the future of smart operations.Watch the FULL EPISODE on YouTube: https://youtu.be/NeThDs6pbbsLinks:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/For full show notes head to: https://themodernhotelier.com/episode/229Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.