Talent Optimization with Traci Scherck

What if the issue isn't who you're hiring, but what they're walking into? That was the pivotal question Greg Brouwer asked himself when he took the reins of West Michigan Janitorial, overseeing a team of more than 200 employees and facing turnover rates nearing 200%. Instead of defaulting to reactive hiring or higher pay, Greg chose a different path... one centred on building belonging, not just bandwidth. “What if we focused less on finding more people,” Greg asked, “and more on becoming a place worth staying in?” Greg's approach reframed leadership from task oversight to culture stewardship. He didn't just aim to run a more efficient cleaning company; he set out to create a values-driven workplace where dignity is the default, and retention is the byproduct of trust, structure, and care. Under his leadership, turnover has steadily declined below 85%, driven not by easier work but by a stronger culture. In this powerful episode of The People Strategy Podcast, Traci Austin sits down with Greg Brouwer, owner of West Michigan Janitorial, to unpack what it means to run a high-turnover business without a high-turnover mindset. They discuss the systems Greg's team implemented to create stability, predictability, and trust, including an employee assistance fund, value-aligned hiring practices, and a structured onboarding experience that centers care and clarity. They also explore Greg's long-term vision: a workplace where employees can connect their daily work to long-term dreams. Whether you're grappling with retention or looking to future-proof your team, this conversation offers more than quick fixes. It's a blueprint for building a company people don't just work for; it's about building a workplace people believe in. Resources mentioned in this episode:  Connect with Gregory Brouwer on LinkedIn Find out more about C12 Leadership West Michigan Janitorial Episode 172: Impact of Appreciation at Work with Dr. Paul White Team Retention Program Connect with Traci Austin on LinkedIn Elevated Talent Consulting

When you think about core values in your workplace, what comes to mind? A few words painted on the breakroom wall? A mission statement buried in an onboarding deck? For many organizations, especially in fast-paced, high-pressure industries like the trades, core values become background noise. But if you're leading a team, here's the uncomfortable truth: your culture isn't built by what you say you believe. It's built by what you tolerate. And if those values aren't actively guiding behavior, they're not values—they're decoration. So, how do you make core values actually work? How do you turn them from empty statements into a foundation that builds trust, accountability, and long-term growth? John Knowlton has spent years helping leaders get clear on what drives their teams. With a background as a United Methodist pastor and a business coach for trades and service companies, John understands that values aren't just about inspiration—they're about alignment. According to him, culture is not defined by what's printed on your website. It's defined by behavior. And too often, leaders create unspoken double standards. High performers are rewarded—even when their behavior undermines the team. Values are quoted in meetings but ignored on the jobsite. Over time, this erodes trust and breeds inconsistency. When your team sees misalignment between what's said and what's done, they stop believing. And that's when turnover, burnout, and disengagement start to rise. But when core values are clear, consistent, and practiced daily? They become your most effective leadership tool. In this episode of The People Strategy Podcast, Traci Austin sits down with with leadership coach John Knowlton for a candid, practical conversation about how to bring core values to life, especially in trades-based businesses. Together, they unpack what it really means to operationalize core values in the everyday: from crafting interview questions that reveal alignment, to navigating difficult decisions when two values seem to conflict. They explore how to hold high performers accountable when their behavior clashes with team culture, and how to embed values into performance reviews, peer feedback, and daily communication. This episode offers more than just theory—it provides actionable tools for leaders ready to stop reacting to culture and start shaping it. Because, as John says, “Your culture is happening whether you lead it or not." Connect with John Knowlton on LinkedIn Find out more about C12 Leadership Episode 157: Second Chances in the Workplace with Michelle Cirocco

If you've ever inherited more than a business—like a legacy, a mission, or a responsibility that feels deeply personal—this episode will resonate. For trades entrepreneur Craig Lenard, taking over Art Lenard & Sons wasn't just about business continuity. It was about honouring a foundation while building something stronger on top. When his mother was diagnosed with cancer and both parents stepped away from the company, Craig returned—not as the same man, but as a builder shaped by experience, reflection, and purpose. Once a teacher, now a systems-minded leader, Craig brought fresh eyes and a deeper calling: to create a company that would not only survive adversity but evolve because of it. In this episode of The People Strategy Podcast, Traci Austin sits down with Craig Lenard to explore how a personal crisis became a strategic turning point. What began with his wife's mold illness evolved into a full reimagination of what it means to build homes, teams, and cultures. With a steady focus on systems, clarity, and service, Craig shares how he's reframed growth not as a race, but as a responsibility.

If you've ever led a business that looked impressive on paper but felt like it was quietly eroding your well-being behind the scenes, this episode will meet you exactly where you are. Many trades entrepreneurs begin with a craft, not a company blueprint. They hustle hard, fueled by grit, only to find themselves imprisoned by the very business they built—exhausted, reactive, and disconnected from the purpose that sparked it all. That's the real story behind Richard Walsh's success... and collapse. After two decades running a nationally recognized, award-winning water feature company, Richard watched it all vanish in the 2008 housing crash. No systems. No contingency. No margin for error. But in the ruins, he discovered a deeper truth: the business wasn't what defined him. And his rebuild would look radically different, grounded in systems, sustainability, and human-first leadership. In this episode of The People Strategy Podcast, Traci Austin sits down with Richard Walsh, CEO of Sharpen the Spear Coaching, to explore how he redefined what “success” means and how he now equips trades leaders to design businesses that serve their lives, not consume them. From his book Escape the Owner Prison to real-world frameworks that prioritize freedom and purpose, this is a candid conversation for leaders ready to reclaim control.

In the trades, it's not the perks that define culture—it's how your people show up when things get hard. On job sites, in tight deadlines, across five generations—real culture is built through clarity, trust, and showing up every day. And that doesn't happen by accident. Too often, trade businesses measure success in activity: 500 calls made, back-to-back shifts worked, 100 tasks checked off. But when output becomes the goal, people burn out, trust breaks down, and culture becomes just another line in the handbook. In this episode of The People Strategy Podcast, Traci Austin talks with Paul McCarthy, business development leader at Hero Facility Services, about how to build a strong culture that actually supports your people, especially in field-based, fast-moving environments. Real culture gets built one deposit of trust at a time. Paul shares insights from decades of experience across operations, hospitality, and business development—plus a clear-eyed philosophy on what he calls the “psychology of the heart.” They dig into how to know whether someone is truly aligned with the team, what to do when your gut says no but the resume says yes, and how to structure tough conversations that build—not break—relationships. This is an episode about seeing your people, naming your values, and leading with presence. In Paul's words, it's not just about the sale—it's about changing one person's life every day. If you're serious about growing your business and keeping good people, you'll want to hear this.

If your communication strategy only works for half your crew, it's not a strategy—it's a risk. And in the trades, that risk doesn't just affect productivity—it affects safety, morale, and retention. Today's job sites are made up of multiple generations working side by side, each with their own preferences, assumptions, and expectations around communication. You've got Boomers printing out emails, Gen Xers living by their calendars, Millennials juggling inboxes and Slack messages, and Gen Zers who'd prefer a quick text over a long meeting. When leaders fail to adapt their communication styles to meet their people where they are, messages get lost, accountability slips, and trust erodes. We see this breakdown most often when companies introduce new tools or systems—like that HRIS app everyone's supposed to download but no one knows how to use. Without proper guidance, the disconnect between intention and execution widens. What starts as a missed message becomes a safety issue. A dropped thread turns into a missed deadline. And an overwhelmed employee—who might have thrived with a little extra support—becomes your next resignation. In this episode of The People Strategy Podcast, Traci Austin sits down with Dawn Hart, HR leader at Center Phase Energy and founder of Manage with Hart, to unpack the nuances of generational communication in the trades. Dawn brings more than three decades of HR experience across construction, utilities, and finance, along with sharp humor and clear-eyed leadership advice. Traci also introduces a concept called the Tough Talk Audit—a framework for leaders to address misalignment before it becomes a retention issue. Whether you're rolling out new systems, running storm crews, or simply trying to get your team on the same page, this episode offers the clarity and empathy leaders need to create communication strategies that work for everyone.

Culture, Coaching & Core Values: How Highfill Retains Talent Through Purpose Forget ping-pong tables and pay raises—this is what actual retention looks like. In this episode of The People Strategy Podcast, Traci Austin sits down with Ray Cox, Co-founder and Senior VP of Marketing at Highfill Infrastructure Engineering, for a powerful conversation on what it means to build a people-first company in a technical world. Highfill didn't avoid the storm of COVID-19. Like many in the trades, they were hit hard. But instead of defaulting to quick fixes or chasing trends, they doubled down on what mattered most: culture, trust, and long-term development. This episode pulls back the curtain on how Highfill rebuilt itself stronger by investing in relationships, not just resources. Ray breaks down how they've embedded coaching into their DNA, created career paths grounded in purpose—not pressure—and fostered a culture where people know they belong. If you've ever struggled with turnover, disengagement, or leading multi-generational teams, this conversation will reframe what's possible. It's not about surface-level perks. It's about leading with values and being bold enough to follow through. This is culture done right—not as a corporate cliché but as a competitive edge.

If you're constantly hiring but still coming up short, the issue might not be the labour market. It might be something deeper—a generational disconnect that's quietly eroding trust, productivity, and retention. In today's trades workplaces, it's common to see four generations working side by side. You've got veteran employees who've built the company's foundation and younger workers who bring new skills and expectations to the table. When leaders don't know how to bridge those differences, communication suffers, accountability slips, and your best people start walking out the door. We see this play out all the time—especially in companies that promote top performers into leadership roles without giving them the tools to lead a multi-generational team. That's where culture either grows stronger or starts to fracture. In this episode of The People Strategy Podcast, Traci Austin sits with Kamber Parker Bowden, founder of Generational Performance Solutions, to talk about what trade organizations can do differently. Kamber brings hard-earned insight from over 5,000 interviews across 65+ industries—offering clear, actionable steps for creating a workplace where every generation feels seen, respected, and committed to the work. This is a conversation about leadership in the real world—messy, human, and worth getting right.

Most new hires don't fail because they're unskilled. They fail because they're unsure—and no one showed them how to build confidence on the job. In the trades, technical ability is just the starting line. What determines long-term success is how leaders coach employees through the messy, uncertain moments of “firsts.” In this recast episode, Traci Austin reveals the four coaching styles she sees most often—and how each one shapes a new hire's experience. From setting clear expectations to coaching through first-time failures, this episode offers a blueprint for leaders who want to grow confident, capable teams that stay. Because in today's labor market, keeping good people isn't just about hiring well. It's about coaching well.

New hires in the trades don't just need a paycheck—they need a reason to stay. First impressions matter, and a lack of communication between the offer letter and day one can send the wrong message. Without an intentional preboarding and onboarding process, you risk high turnover, wasted training, and disengaged workers who walk off the job before they ever really start. In this episode, Traci Austin reveals how trade industry leaders can overhaul their onboarding approach to improve retention and team performance. From engaging the entire crew to eliminating first-day roadblocks, Traci shares proven strategies to set new hires up for success and keep them on the team for the long haul.

Ignoring mental health in the trades isn't just costly—it's dangerous. Stress, burnout, and unspoken struggles impact retention, decision-making, and job-site safety. Yet, mental health remains an overlooked part of workplace safety programs. In this episode, Bruce Morton, a 20-year safety expert and founder of the Wisconsin Construction Wellness Community, shares how companies in the trades can make mental health a core part of their safety strategy—without overcomplicating it. From reducing stigma to training leaders and leveraging mentorship, Bruce offers practical, no-nonsense strategies to improve employee well-being, increase retention, and create a safer, more engaged workforce.

From Revolving Door to Retention: The Hiring Fix That Worked Most companies hire fast and regret it later. Mid-States Concrete changed their approach—and their team has never been stronger. In this episode, Sam Kloppmann, HR leader at Mid-States Concrete Industries, shares how his team cut turnover, strengthened culture, and built a hiring process that actually works. Instead of filling roles just to keep up, Mid-States dug into the data, slowed down hiring, and started hiring for long-term success. The result? A stronger workforce, better retention, and a leadership pipeline that's built to last. If you're stuck in a cycle of hiring and losing workers—or just want a proven strategy to attract and keep the right people—this episode is for you.  

How Mentorship Builds Stronger Trades Teams & Reduces Turnover Hiring is hard. Losing good people is even harder. So how do you keep top tradespeople engaged, growing, and loyal to your company? The answer isn't just better pay—it's mentorship. In this recast episode, Traci Austin breaks down how mentorship in the trades isn't just a “nice-to-have” but a critical retention strategy. From on-the-job coaching to apprenticeship programs, she shares how to build a mentorship culture that develops leaders from within, closes skill gaps, and keeps employees from walking out the door. If you're struggling with turnover or looking to strengthen your leadership pipeline, this episode is a must-listen.

Marliz Briano, Operations Manager at Cydcor, began her journey with the company six years ago as part of the compliance team. In this role, she oversaw agent onboarding and ensured ongoing regulatory compliance for representatives. As her responsibilities expanded, she transitioned into a leadership role, merging compliance with the service desk team to create a unified department focused on both compliance and operational support. In this episode… Marliz Briano, Operations Manager at Cydcor, shares how curiosity shaped her leadership journey. She opens up about the challenges of shifting from a hands-on doer to a leader who empowers others—and why that transition is harder than most people expect. We also dive into the power of hiring for culture fit, how a strong team environment fuels growth, and what it really means to live out a company's vision instead of just talking about it. Great leadership isn't about knowing everything—it's about being open to learning, adapting, and growing alongside your team. If you've ever struggled with stepping back, trusting your people, or figuring out how to create a culture where curiosity thrives, this episode is for you. Sponsor for this episode… The People Strategy Podcast is proudly sponsored by the Leadership Development Program from Elevated Talent Consulting. Are you supporting leaders who are new to people management? Transitioning into a leadership role requires more than just technical expertise—it's about mastering time management, delegation, coaching, accountability, and change management. This program empowers emerging leaders to develop their own leadership style while gaining the skills needed to lead with confidence. Partner with us to build stronger, more effective leaders. Learn more and sign up today!

Vera Quinn is the CEO and President of Cydcor, a global provider of outsourced sales. In her role, she's grown revenue by more than 35% and led the company's retail and omnichannel expansion. Vera began her career in door-to-door sales and joined Cydcor over 25 years ago, serving in various roles, including Senior Vice President, Director of Operations, and COO.  In this episode… When growing leaders, organizations must foster an environment where individuals can reach their utmost potential. Leadership programs often focus on technical skills rather than the personal growth necessary to inspire and guide others. How can organizations create a culture that fosters leadership from within? Authentic leader Vera Quinn says that leadership is an internal endeavor that begins with self-awareness and authenticity. She emphasizes the importance of developing personal strengths before leading others, identifying talent within the organization, and implementing structured development plans. Vera believes that organizations thrive when they cultivate a culture of belief and support, helping employees step into leadership roles with confidence. By aligning leadership development with core values and continuous improvement, businesses can create lasting results. In the latest episode of The People Strategy Podcast, Traci Austin invites Vera Quinn, the CEO and President of Cydcor, to talk about authentic leadership development. Vera shares team reflection exercises to learn from failure, how to become passionate about your role, and how to grow employees through focused people strategies. Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

Hannah McKitrick is the Founder and CEO of My Intuitive Health, which helps corporate leaders transform employee wellness through luxury culinary wellness retreats and mind-body cooking programs. She is also a Chapter President at The Dames, LLC, which empowers women managing six- and seven-figure businesses to scale through events and membership communities. As a board-certified holistic nutritionist, Hannah uses food, connection, and embodiment to inspire vibrancy, fulfillment, and alignment among organizations and teams.  In this episode… Workplace fulfillment is often overlooked in favor of productivity metrics, leading to disengagement and burnout. Leaders who prioritize efficiency over employee well-being may find their teams lacking motivation and creativity. How can leaders integrate joy into the workplace to promote engagement and fulfillment? According to leadership and wellness expert Hannah McKitrick, creating a fulfilling work environment begins with personal joy. Leaders who intentionally incorporate activities that bring them happiness — such as mindful breaks, meaningful conversations, or creative outlets — set a positive example for their teams. Hannah recommends starting each day with a reflection on small actions that can uplift personal energy, emphasizing that joy is contagious and can transform workplace culture. Encouraging team-building activities, such as culinary wellness retreats or virtual cooking experiences, can foster connection and inspiration within teams, driving both professional and personal growth. In episode 200 of The People Strategy Podcast, Traci Austin welcomes Hannah McKitrick, the Founder and CEO of My Intuitive Health, to discuss how leaders can infuse joy into their daily routines and organizational culture. Hannah talks about her upcoming culinary leadership retreat with Traci, how to combine personal and professional fulfillment, and her key leadership strengths. Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

David Murray is the Co-founder and CEO of Confirm, a performance management system that enables CEOs to increase capital efficiency. As a product designer, he began his career as a Product Manager at Google, where he received the Google Founders Award and EMG Award for his work on Gmail. In this episode… Performance review metrics are often based on an arbitrary rating system that favors managers' perceptions. This system focuses on numbers rather than employees' tangible impacts, so top-performing team members aren't recognized accordingly. How can leaders maximize employee performance reviews and recognition? According to performance management optimizer David Murray, 15% of employees contribute to 50% of performance outcomes, while 5% create 50% of organizational challenges. Considering these statistics, David recommends developing a transparent performance management system in which managers set employee expectations about individual performance metrics. To identify high-performers, you can request feedback from each team member about who they go to for advice and who creates the most conflict. This can eliminate manager bias and ensure quiet contributors are recognized appropriately. In this week's episode of The People Strategy Podcast, Traci Austin hosts David Murray, the Co-founder and CEO of Confirm, to talk about improving organizations' performance management systems. David discusses his tool that measures individual impact, his research on team development and performance, and how identifying personal and professional goals enhances performance reviews. Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

Philipp (Phil) Siegel is the Lead Product Manager at Maymont Homes, a full-service acquisition, renovation, and property management company. In his role, he drives customer-centric solutions using data-driven strategies. Before Maymont Homes, Phil held several leadership positions, including the Senior Technical Support Manager at Unanet and the Manager of Client Support Services at BrightEdge. In this episode… First-time leaders often direct their teams in ways that suit their personal styles and needs. However, leaders' styles should support employee and organizational growth. How can you customize your leadership style to maximize results for the company? Having managed teams in various software companies, Philipp (Phil) Siegel discovered the stark contrast between leading teams of two versus 15. When managing projects and people, one-on-one support and communication may not be practical for larger teams, so delegating tasks allows you to focus more on individual development. Effective leadership requires significant investments in your team, so Phil emphasizes balanced collaboration to move individuals forward within the organization.  In today's episode of The People Strategy Podcast, Traci Austin talks with Philipp (Phil) Siegel, the Lead Product Manager at Maymont Homes, about aligning leadership with team behaviors. Phil describes the ideal leadership support for career development, how he navigates leadership without direct authority, and his perspective on AI for task delegation. Sponsor for this episode… In today's competitive landscape, retaining top talent is more critical than ever. By investing in the Team Retention program, experienced managers will learn effective leadership strategies, recruitment approaches, and onboarding techniques that will set your team up for success. Imagine creating an empowering employee journey that supports growth and collaboration from day one. Learn more and sign up for our Team Retention Program today! Embark on this transformative journey. Together, we can drive meaningful change and achieve unparalleled success.

Tim Sackett is the President of HRU Technical Resources, an IT and engineering contract staffing firm. With over 20 years of experience in talent acquisition and HR, he worked as a staffing director, recruiter, and HR manager at companies, including Applebees, ShopKo Stores, and Pamida. Tim has been named a Top 10 Global HR Influencer.  In this episode… The rapid use of AI and other automated technology has created an epidemic of loneliness among employees. How can HR leaders leverage these tools to transform employee engagement and recruit new talent? HR and talent executive Tim Sackett says rather than using AI solely to automate repetitive tasks, HR leaders can harness it to foster workplace relationships. This may involve having AI compile and summarize employee feedback or gather information about each individual to partner them with mentors or someone who complements their strengths. Tim also advises experimenting with recruitment tools like LinkedIn's Hiring Assistant to streamline the hiring process and develop a fair, non-biased recruitment system. In this week's episode of The People Strategy Podcast, Traci Austin welcomes Tim Sackett, the President of HR Technical Resources, to chat about using technology to enhance team engagement and hiring. Tim shares how workplace relationships can foster personal and professional growth, his innovative solution to the talent crisis, and how AI can align team and organizational values. Sponsor for this episode… In today's competitive landscape, retaining top talent is more critical than ever. By investing in the Team Retention program, experienced managers will learn effective leadership strategies, recruitment approaches, and onboarding techniques that will set your team up for success. Imagine creating an empowering employee journey that supports growth and collaboration from day one. Learn more and sign up for our Team Retention Program today! Embark on this transformative journey. Together, we can drive meaningful change and achieve unparalleled success.

Adam Gruszcynski is the IT Director at Potawatomi Casino Hotel. He previously served as the venue's Information Technology Security Manager, where he reduced cyber risk while securing team member and guest information. As a network and security expert, Adam was also a Network Administrator at Potawatomi Casino Hotel, where he supported network resources and secured IT system delivery. In this episode… When initiating organizational shifts, change management practices are crucial to prepare teams for changes to their daily work structures. How can you manage change without disrupting day-to-day operations? What strategies can you implement to ensure smooth transitions during these periods? With experience initiating multiple changes within his team, Adam Gruszcynski emphasizes transparent and clear communication with all team members. Leaders should place each employee in roles according to their skills, facilitating trust to execute transitions effectively. He also recommends empathizing with employees as they navigate changes and addressing roadblocks and complaints with understanding before turning them into strategic action plans.  Tune in to another episode of The People Strategy Podcast's Leadership Development series as Traci Austin hosts Adam Gruszcynski, the IT Director at Potawatomi Casino Hotel, to talk about change management techniques. Adam shares the leadership skills essential to change management, the four rules of organizational change, and how to cultivate accountability during the process. Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

Adam Gruszcynski is the IT Director at Potawatomi Casino Hotel. He previously served as the venue's Information Technology Security Manager, where he reduced cyber risk while securing team member and guest information. As a network and security expert, Adam was also a Network Administrator at Potawatomi Casino Hotel, where he supported network resources and secured IT system delivery. In this episode… Problem-solving and critical thinking are essential skills for conflict resolution, yet they require problem-led leadership to execute. Leaders must navigate complex challenges while fostering collaboration and preventing team burnout. How can leaders refine these skills to drive actionable solutions and maintain a productive team environment? While leaders and managers must direct their teams to identify the problem and its impact on the organization, they shouldn't devise solutions. Instead, IT director Adam Gruszcynski suggests coaching your team to resolve the conflict by empowering them with critical thinking and problem-solving techniques. This may involve eliciting three diverse solutions and encouraging team members to think critically about the results or consequences. Communication and collaboration are essential to agreeing on viable solutions. In the final episode of The People Strategy Podcast's Leadership Development Series, Traci Austin and Adam Gruszcynski, the IT Director at Potawatomi Casino Hotel, discuss the interplay between conflict resolution, problem-solving, and critical thinking. Together, they explore strategies for prioritizing issues, ensuring transparent communication, and preventing team fatigue during prolonged problem-solving sessions. Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

Adam Gruszcynski is the IT Director at Potawatomi Casino Hotel. He previously served as the venue's Information Technology Security Manager, where he reduced cyber risk while securing team member and guest information. As a network and security expert, Adam was also a Network Administrator at Potawatomi Casino Hotel, where he supported network resources and secured IT system delivery. In this episode… Conflict resolution in the workplace is often viewed as a daunting challenge. Many leaders navigate through issues that aren't directly related to them but impact team dynamics and productivity. Yet conflict isn't always negative, so how can it catalyze actionable results in your organization? Leadership developer Adam Gruszcynski emphasizes identifying the root causes of conflict, which often lie beneath surface issues. He outlines four common types of conflict: task, process, status, and relationship conflicts. Accountability is essential in mitigating task and process conflicts since individuals may have varied approaches to accomplishing tasks. Adam also mentions allowing team members the freedom to determine their methods while maintaining alignment on the end goal. His approach to resolving status and relationship conflicts involves fostering open communication and encouraging individuals to address conflicts directly with their peers before stepping in as a moderator. In the sixth edition of The People Strategy Podcast's Leadership Development series, Traci Austin and Adam Gruszcynski of Potawatomi Casino Hotel discuss conflict resolution. Adam shares how passive, aggressive, and assertive behaviors manifest during conflict, the role of behaviors in team communication, and how to foster conflict resolution in your team. Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

Adam Gruszcynski is the IT Director at Potawatomi Casino Hotel. He previously served as the venue's Information Technology Security Manager, where he reduced cyber risk while securing team member and guest information. As a network and security expert, Adam was also a Network Administrator at Potawatomi Casino Hotel, where he supported network resources and secured IT system delivery. In this episode… The highest-performing teams work together to achieve a common goal, but this synergy can become hampered when team members compartmentalize information because they fear losing their jobs. How can leaders empower and elevate their teams? When employees withhold information from the rest of the team, they exhibit a lack of trust and a fear of conflict and collaboration. Team builder Adam Gruszcynski maintains that certain levels of conflict are healthy since they invite spirited discussions to work through issues, accelerate collaborative decision-making, and build strength within the team. Trust and accountability are the secrets to a functional team, so displaying vulnerability, appreciating each team member for their contributions, and accepting responsibility are crucial in elevating performance. In this edition of The People Strategy Podcast's Leadership Development series, Traci Austin and Adam Gruszcynski, the IT Director at Potawatomi Casino Hotel, talk about designing highly functional teams. Adam shares methods for celebrating and appreciating your team, how he navigates conflict within his team, and how leadership cultivates teamwork. Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

Adam Gruszcynski is the IT Director at Potawatomi Casino Hotel. He previously served as the venue's Information Technology Security Manager, where he reduced cyber risk while securing team member and guest information. As a network and security expert, Adam was also a Network Administrator at Potawatomi Casino Hotel, where he supported network resources and secured IT system delivery. In this episode… Eighty-two percent of managers report having little or no ability to hold their teams accountable. This often occurs when they lack the tools and resources for effective accountability, or the organization equates accountability with negative conversations. However, accountability promotes effective leadership and performance. How can you hold your team accountable? Only 14% of employees believe their performance is managed correctly, necessitating solid accountability structures and performance management. IT team leader Adam Gruszcynski advises conducting one-on-one meetings with employees to discuss goals and task completion. During these meetings, leaders should assess their employees' management needs and adjust their leadership style accordingly. This ensures a productive and positive experience. You can also leverage productivity tools like Asana or Monday.com to organize tasks and monitor completion.  In this week's episode of The People Strategy Podcast, Traci Austin and Adam Gruszcynski, the IT Director at Potawatomi Casino Hotel, discuss employee accountability strategies. Adam shares his approach to accountability, how to incorporate accountability into leadership development, and how he leads employees with intention. Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

Adam Gruszcynski is the IT Director at Potawatomi Casino Hotel. He previously served as the venue's Information Technology Security Manager, where he reduced cyber risk while securing team member and guest information. As a network and security expert, Adam was also a Network Administrator at Potawatomi Casino Hotel, where he supported network resources and secured IT system delivery. In this episode… Studies show that 80% of the workforce is not engaged, with 71% of people dissatisfied with their development opportunities. While alarming, these statistics demonstrate the need for employee engagement to increase retention. How can organizations ensure their workforce remains motivated, productive, and aligned with the company's goals? With highly engaged workforces, organizations experience 21% profit increases. IT leadership developer Adam Gruszcysnki has identified five key drivers of employee engagement: role alignment, team cohesion, customized leadership, and culture development. During the interview process, leaders must ensure candidates can execute a position's core roles and responsibilities, allowing them to grow and develop within the organization. Individual contributions drive team performance, so encouraging your team to collaborate and demonstrating recognition and appreciation for their work promotes increased engagement. Team members have diverse learning styles, so Adam emphasizes tailoring your leadership to individual needs. Additionally, aligning team members and organizational missions, visions, and values allows employees and companies to thrive.  In the latest episode of The People Strategy Podcast, Traci Austin continues her discussion with Adam Gruszcynski, the IT Director at Potawatomi Casino Hotel, about promoting employee engagement. Adam shares career development strategies for employee growth, the value of identifying team members' personal and professional aspirations, and how to show appreciation to team members. Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

Adam Gruszcynski is the IT Director at Potawatomi Casino Hotel. He previously served as the venue's Information Technology Security Manager, where he reduced cyber risk while securing team member and guest information. As a network and security expert, Adam was also a Network Administrator at Potawatomi Casino Hotel, where he supported network resources and secured IT system delivery. In this episode… Even the highest-performing leaders can benefit from coaching sessions. These experts guide leaders along their journeys, helping them develop and hone their skills. What's involved in a coaching session, and how can coaches and leaders maximize their relationship with one another? Executive leader Adam Gruszcynski maintains that the value of a coaching session hinges on effective communication and trust. During sessions, coaches must ask probing, in-depth questions to elicit honest responses from their mentees. This includes holding space for the mentee without judgment. Throughout the process, coaches and leaders must collaborate to develop solutions to problems, map out goals, and create a growth trajectory.  In this installment of The People Strategy Podcast's Leadership Development series, Traci Austin welcomes Adam Gruszcynski, the IT Director at Potawatomi Casino Hotel, back to the show to discuss strategies for effective coaching. Adam and Traci engage in a roleplay coaching scenario involving cultivating a work-life balance, demonstrating the transparent dynamics between coaches and leaders. Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

Adam Gruszcynski is the IT Director at Potawatomi Casino Hotel. He previously served as the venue's Information Technology Security Manager, where he reduced cyber risk while securing team member and guest information. As a network and security expert, Adam was also a Network Administrator at Potawatomi Casino Hotel, where he supported network resources and secured IT system delivery.  In this episode… Employee fulfillment and growth have created a need for transformational leadership. While managers oversee tasks and ensure process continuity, true leaders inspire, innovate, and bring out the best in their teams. How can you transform from a manager into an influential leader? IT leader Adam Gruszcynski describes transformational leaders as those who encourage their team members to work toward both individual and shared visions. This involves mentoring employees and modeling behaviors and actions to execute the organization's mission, vision, and values. Additionally, treating mistakes and failures as learning opportunities rather than lecture sessions empowers team members to make autonomous decisions and improve continuously. Leaders can also have one-on-one sessions with each team member to address personal goals, roadblocks, and performance, cultivating trust and transparency. Join Traci Austin in this episode of The People Strategy Podcast as she hosts Adam Gruszcynski, the IT Director at Potawatomi Casino Hotel, to talk about transformational leadership strategies. Adam shares advice for new leaders, how he embodies transformational leadership, and the practical applications of leadership.  Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

Ab DeWeese is the Founder and Non-executive Chairman of Good Automation, a data science and test automation company he exited when he was 37. He is also the Founder of the DeWeese Group, a private advisory practice designed for medium-sized and Fortune 500 companies. As a serial entrepreneur, polymath, and investor, Ab has become a founder, shareholder, and board member of more than eight AI and emerging technology businesses.  In this episode… As AI emerges as a groundbreaking new technology, organizations must adapt their people strategies to retain key talent and keep up with trends. This can be tricky since many fear AI will end up replacing their jobs. How can you incorporate AI into your organization while maintaining employee trust and operational transparency? Having implemented a personal retirement plan early in his business, AI pioneer Ab DeWeese created a pathway for his employees to develop their roles and take over the organization. This involved providing them with tools and resources like AI to take control of their careers and steer the business in a new direction. When integrating AI tools, Ab says to emphasize human oversight and encourage your employees to familiarize themselves with the tools for each task, allowing them to discover new productivity methods. He also emphasizes the ethical use of AI, urging organizations to review service terms and privacy policies to protect sensitive information and foster employee trust. In this episode of The People Strategy Podcast, Traci Austin hears from Ab DeWeese, the Founder of Good Automation and the DeWeese Group, who talks about integrating AI into your people strategy. Ab explains how to foster employee engagement with AI, how retirement plans strengthen people strategies, and AI's role in talent development. Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Katie Spahnie is the VP of HR Operations at Westfield Bank, where she focuses on employee engagement programs, total reward strategies, risk management, and HR technology. As an executive-level HR professional, she has developed and executed organizational strategies for human resources services, including recruitment and retention, culture and engagement, compensation and benefits, and performance management. Katie is a graduate of PRADCO's Women In Leadership Program.  In this episode… When an organization undergoes a major transition, change management is crucial for sustaining employee engagement. How can you maintain organizational values and culture during key transition periods? Seasoned HR executive Katie Spahnie spearheaded a people strategy during her bank's separation from an insurance company by deploying a change management network. This diverse leadership group kept the organization's core values and beliefs intact while communicating each stage of the process to other team members. Katie affirms that transparent communication reduces resistance to change and encourages feedback and adherence to organizational culture. In the latest episode of The People Strategy Podcast, Traci Austin talks with Katie Spahnie, the VP of HR Operations at Westfield Bank, about her organization's change management process. Katie shares her commitment to culture and teamwork, the value of partnerships in change management, and what she learned from the process. Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

John Bernatovicz is the Founder of Willory, which provides payroll and HR staffing and consulting support. As a serial entrepreneur, he has owned six companies, including Centsible Water, a water vending company with conveniently located, self-service water machines. John is a keynote speaker delivering national speaking engagements and the author of HR Like a Boss.  In this episode… Adopting innovative technology, implementing new procedures, and hiring for new roles require significant employee adjustments, necessitating change management practices to streamline the transitions. What are the secrets to successful change management, and how can organizations ensure their teams are well-prepared for transitions? Seasoned HR professional and entrepreneur John Bernatovicz says since many organizational transitions involve implementing technology employees aren't familiar with, setting expectations, over-communicating, and raising awareness are crucial to navigate the change. This builds trust with employees as they adapt to changes in their roles and responsibilities. Organizations must also provide managers with the tools to guide their teams through transitions effectively.  In this episode of The People Strategy Podcast, John Bernatovicz, the Founder of Willory, joins Traci Austin for a discussion about change management in HR. John shares how to use AI responsibly in HR settings, key concepts from his book, and the importance of being bold and taking action in personal and professional endeavors. Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Andrew Barnes is the Co-founder of 4 Day Week Global, the world's leading organization changing the future of work by implementing a four-day workweek initiative. As a serial entrepreneur, he has promoted market-changing innovation and industry digitization by leading and transforming companies in the United Kingdom, Australia, and New Zealand. Andrew is recognized as the pioneer and architect of the four-day workweek movement, working with companies and national and international governments to change how populations work. In 2019, he wrote The 4 Day Week, a how-to guide for reducing work hours and increasing productivity.   In this episode… Statistics show that people in the UK and Canada are only productive for 2-3 hours a day, and it takes approximately 22 minutes to return to total productivity following an interruption. With distractions mounting as the distinction between personal and professional becomes increasingly blurred, how can organizations elevate productivity and engagement among their employees? Hailed as the pioneer of the global four-day workweek movement, Andrew Barnes has observed a 40% increase in employee engagement, recruitment, retention, and team cohesion in organizations that have implemented this model. Employees are often more productive when given less time to complete tasks, with US companies observing a 36% increase in productivity. A four-day workweek also allows employees more time to engage in community-building activities that enrich their personal lives, leading to greater satisfaction and fewer absences in the workplace.  In this week's episode of The People Strategy Podcast, Traci Austin welcomes Andrew Barnes, the Co-founder of 4 Day Week Global, who discusses restructuring the conventional workweek. Andrew shares how companies can recruit and retain top talent with this model, how to measure productivity effectively, and how companies can foster a work-life balance. Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Matt Sunshine is the Managing Partner and CEO of The Center for Sales Strategy, a sales performance consulting company helping B2B organizations attract, retain, and develop the highest performing salespeople. Matt developed and launched the company's inbound marketing division, LeadG2, which helps businesses establish thought leadership and lower lead costs. He's also a writer, speaker, and moderator offering lead generation, inbound marketing, and sales process expertise. In this episode… When employees are accustomed to excelling in their roles, it can be challenging to transition to a leadership position. By outlining expectations and cultivating intentionality, companies can nurture their leaders' strengths. How can you create a culture of intentional growth? Although it may seem counterintuitive, growth and leadership advocate Matt Sunshine maintains that leaders can grow professionally through a combination of freedom and responsibility. This involves encouraging leaders to take ownership of their career trajectories. Yet freedom must accompany clear expectations that define role success, core values, and culture. Through rigorous mentorship and culture alignment, employees can transition effectively from being top performers in their roles to leading others in their career growth. Tune in to the latest episode of The People Strategy Podcast as Traci Austin hosts Matt Sunshine, the Managing Partner at The Center for Sales Strategy, to discuss driving organizational culture and growth. Matt describes the role of trust, accountability, and belief in professional growth, his unique approaches to culture integration, and The Center for Sales Strategy's innovative growth trajectory. Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Traci Austin is the Owner and Chief Talent Officer at Elevated Talent Consulting, a certified woman-owned HR firm. As an HR professional and chief strategy consultant, she has over two decades of experience creating and building HR departments for small businesses. Traci specializes in employee development, consulting, and coaching and creates fulfilling work environments that align employee aspirations with business goals. She also hosts The People Strategy Podcast. In this episode… Most people dread annual performance reviews, fearing their managers will judge them for poor performance. In reality, these review sessions should encourage employees to maintain autonomy over their roles so they can pursue their strengths and passions. How can managers and leaders optimize the performance management process to keep employees engaged and proactive in their roles? Rather than conducting performance reviews to maintain organizational compliance, HR executive Traci Austin says performance management should be an ongoing feedback loop that aligns company and employee goals. Managers can gather feedback through employee self-assessments and by conducting monthly and quarterly reviews. These review meetings are joint responsibilities between employees and managers to set and achieve goals aligned with the organization's desired outcomes. Throughout the process, leaders should maintain clear accountability expectations and communication, providing employees with a platform to express concerns and grow in their roles. In this episode of The People Strategy Podcast, co-host Chad Franzen of Rise25 sits down with Traci Austin to discuss the performance management process. Traci shares practical tips for creating conditions for employees to contribute, the significance of continuous performance documentation, and how performance reviews support employees' goals.  Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Traci Austin is the Owner and Chief Talent Officer at Elevated Talent Consulting, a certified woman-owned HR firm. As an HR professional and chief strategy consultant, she has over two decades of experience creating and building HR departments for small businesses. Traci specializes in employee development, consulting, and coaching and creates fulfilling work environments that align employee aspirations with business goals. She also hosts The People Strategy Podcast. In this episode… Work environments are built on various interconnected relationships nurtured by appreciation, gratitude, and trust. How can leaders maintain healthy relationships with their teams to boost organization-wide engagement? According to people strategist Traci Austin, trust is the foundation for every relationship, allowing individuals to work together to achieve organizational goals. Cultivating this trust requires identifying employees' unique behavioral and emotional needs through psychologically safe environments. These workspaces allow individuals to express themselves openly; to support this, you can have your team identify each other's strengths, relationship dynamics, outcomes, and shared purposes. Through these exercises, your team can promote honesty, vulnerability, clear expectations, and accountability.  In The People Strategy Podcast's latest Team Retention series episode, co-host Chad Franzen meets with Traci Austin to discuss the role of trust in employee engagement. Traci shares how executing your mission, vision, and values contributes to employee appreciation and gratitude, how to measure the impact of psychological safety exercises, and the common barriers to organizational trust. Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Jenna Spencer is the Founder and CEO of AssistPro®, a virtual assistant matching and delegation coaching service. Since founding the company, she has helped hundreds of clients delegate and develop their executive assistants into leaders. Under Jenna's leadership, AssistPro® has grown more than 50% each year since its founding, leading her to launch Delegation Works, an educational platform for entrepreneurs and small business owners. She is also a member of professional and community organizations, including Women Entrepreneurs Inc. and Strategic Coach.  In this episode… Virtual executive assistants provide entrepreneurs with invaluable support and allow them to step away from the daily grind to focus on growth. These positions also allow driven professionals to work remotely and flexibly while gaining experience, knowledge, and skills. How can entrepreneurs and virtual executive assistants work together to propel the organization forward? Business coach Jenna Spencer advocates for authentic and genuine connections between entrepreneurs and their virtual executive assistants. When business owners identify an assistant who aligns with their values, goals, and needs, they gain the time and energy to maintain a consistent presence in their companies. Entrepreneurs can even act as mentors to their executive assistants, providing them with learning opportunities and a sense of community engagement through skill development initiatives. This mutually beneficial relationship enhances customer service and employee experiences. Listen to this episode of The People Strategy Podcast as Traci Austin interviews Jenna Spencer, the Founder and CEO of AssistPro®, about creating community and connection in virtual workspaces. Jenna highlights the value of networking and business relationships, her company's most memorable wins, and her aspirations for her team.  Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Traci Austin is the Owner and Chief Talent Officer at Elevated Talent Consulting, a certified woman-owned HR firm. As an HR professional and chief strategy consultant, she has over two decades of experience creating and building HR departments for small businesses. Traci specializes in employee development, consulting, and coaching and creates fulfilling work environments that align employee aspirations with business goals. She also hosts The People Strategy Podcast. In this episode… Leading organizational studies show that employee skill development and training is 70% experiential, 30% collaborative, and 10% in-classroom learning. These methods create pathways for employees to progress within an organization. How can you nurture team growth while supporting your organization's needs? Talent development expert Traci Austin has established a proprietary talent pathway plan to identify and support employees' growth trajectories within an organization. The process involves collaborating with management and leadership teams to identify employees' invaluable skills and traits and determine ideal role progressions that align with organizational structures. The plan is only effective when an organization determines its intention and aligns it with company-wide outcomes. They must also foster continuous improvement through feedback structures and training that supports long-term growth. In this installment of The People Strategy Podcast Team Retention series, co-host Chad Franzen of Rise25 interviews Traci Austin about developing talent pathway plans. She talks about how to integrate diversity, inclusion, mentorship, and feedback into these plans, how to consider individual career aspirations, and the difference between succession, employee development, and talent pathways.  Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Traci Austin is the Owner and Chief Talent Officer at Elevated Talent Consulting, a certified woman-owned HR firm. As an HR professional and chief strategy consultant, she has over two decades of experience creating and building HR departments for small businesses. Traci specializes in employee development, consulting, and coaching and creates fulfilling work environments that align employee aspirations with business goals. She also hosts The People Strategy Podcast. In this episode… According to Psychology Today, only 20% of people set goals. What's more, 70% of those people fail to achieve them. This often happens when they lack accountability and intention in setting goals. What strategies can you implement to set and achieve goals successfully? Well-defined goals can improve employee engagement and enhance collaboration between HR and executives. HR strategist Traci Austin employs the SMART framework — specific, measurable, actionable, realistic, and time-based — to help middle-managers set goals that propel their organization forward. Additionally, identifying the “why” behind your goals integrates them with meaning and boosts team motivation to work toward them. Traci also mentions that aligning employees' personal and professional goals helps retain them as they identify a purpose within the organization. Tune in to episode 180 of The People Strategy Podcast as co-host Chad Franzen of Rise25 joins Traci Austin to talk about crafting goals with intention. Traci explains the various types of goals, the common mistakes in goal-setting, and her approach to aligning organizational goals. Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Traci Austin is the Owner and Chief Talent Officer at Elevated Talent Consulting, a certified woman-owned HR firm. As an HR professional and chief strategy consultant, she has over two decades of experience creating and building HR departments for small businesses. Traci specializes in employee development, consulting, and coaching and creates fulfilling work environments that align employee aspirations with business goals. She also hosts The People Strategy Podcast. In this episode… Creating a culture where people can thrive is vital, yet with various team dynamics at play, it can be difficult to foster collaboration and cohesion. How can you align your organizational strategy with individual contributions to achieve a unified goal? Individuals in high-performing teams are passionate, accountable, and clear communicators who make decisions based on the team's best interests. With experience building these efficient teams, Traci Austin says you must identify optimal performance levels for both the team and the individual and align them with your desired organizational outcomes. She also recommends implementing KPIs that measure milestones and achievements, ensuring the team remains on course. This allows you to communicate potential missteps and build lasting trust within the organization. Tune in to another episode of The People Strategy Podcast as Traci Austin is interviewed by co-host Chad Franzen of Rise25 about creating high-performance teams. Traci talks about the importance of goal alignment and strength assessment, sharing tools for assessing team behaviors and identifying shared organizational strategies. Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Traci Austin is the Owner and Chief Talent Officer at Elevated Talent Consulting, a certified woman-owned HR firm. As an HR professional and chief strategy consultant, she has over two decades of experience creating and building HR departments for small businesses. Traci specializes in employee development, consulting, and coaching and creates fulfilling work environments that align employee aspirations with business goals. She also hosts The People Strategy Podcast. In this episode… Lack of communication during onboarding can leave new hires uncertain, potentially affecting how they perceive their role in the new company. How could a well-structured preboarding process change this narrative and foster a better start for employees and employers? Seasoned HR expert Traci Austinunravels the secrets of helping new hires feel integrated and valued even before they officially start. Outlining the value of strategic preboarding interactions in setting the stage for a welcoming first day, she suggests activities such as connecting on LinkedIn, sending welcome packages, and assigning a buddy to make a significant impact. By fostering open communication and setting clear expectations, employers can reduce the anxiety of starting a new job, leading to higher engagement and retention. According to Traci, collaboration between the hiring manager and the team in the preboarding process facilitates knowledge transfer and minimizes turnover by setting clear expectations and focusing on cultural alignment.  In this new episode of The People Strategy Podcast, co-host Chad Franzen joins Traci Austin, Owner and Chief Talent Officer at Elevated Talent Consulting, to discuss key strategies for transforming the new hire experience. Traci highlights how preboarding can lead to higher retention rates and employee performance, how to project employee culture and values effectively, and how to avoid potential pitfalls in employee onboarding.

Brian Confer is the Co-founder and Chief Growth Officer at Capturely, which offers professional headshots tailored to corporate clients. With experience in the B2B, professional services, and technology sectors, he helps founders and their companies scale and establish market dominance. Brian is also a TEDx speaker and holds an executive MBA.  In this episode… When a company undergoes a paradigm shift, team members are often forced to change roles suddenly, making it difficult to sustain a strong culture. How can you empower your team to remain resilient and innovative as you transition your organization to new heights? Organizational change-maker Brian Confer began offering professional headshots in a vibrant pink truck. Yet this wasn't sustainable during the pandemic, so he pivoted his organization to integrate technology for virtual photo options. This shift entailed cross-training team members in new roles to build skill sets for a new organizational structure. Although some team members may struggle with the adjustment initially, Brian says that fostering a culture of transparency and engagement empowers them to embrace new opportunities and grow professionally. Tune in to the latest episode of The People Strategy Podcast as Traci Austin talks with Brian Confer, the Co-founder and Chief Growth Officer of Capturely, about how he evolved his people strategy to align with a new business model. Brian also discusses how headshots elevate organizational professionalism, how AI compromises authenticity in professional imaging, and how personalized headshots can serve as an innovative people strategy. Sponsor for this episode… This episode is brought to you by Elevated Talent Consulting, a leading provider of comprehensive talent management solutions.  Whether you're looking to optimize your recruitment process, enhance employee engagement, or develop effective leadership strategies, Elevated Talent Consulting has the expertise to level up your team.  Discover how they can transform your workforce at elevatedtalentconsulting.com.

Jennifer Loper is the President of C3, a family and children brand marketing and design agency. As a marketing and communications leader, she has over 30 years of experience working with corporate brands in the restaurant, hospitality, and retail industries. Jennifer is also a board member of the Unleashed Brands Foundation, a charitable organization supporting at-risk youth in communities.  In this episode… Traditional work structures have evolved significantly over the past 30 years. What once required a rigid 9-5 structure has now morphed into a more fluid and personalized way of achieving professional success. How can organizations adapt to this new dynamic, and what does it mean for the future of work? As a leader in workplace flexibility and employee personalization, Jennifer Loper advocates for alternative work structures that promote personal and professional fulfillment. For instance, fostering transparent conversations about employee needs and work preferences boosts performance and allows them to thrive. Additionally, maintain flexibility in your hiring structures, recognizing that people aren't defined by their education and skills but rather by their core values and work ethic. Evolutionary workplaces and compassionate leadership cultivate innovation and allow your organization to adapt and scale. Tune in to the latest episode of The People Strategy Podcast as Traci Austin welcomes Jennifer Loper, the President of C3, to talk about shaping people strategies with flexibility and workplace evolution. Jennifer shares how workplace flexibility benefits multiple industries, how compassionate leadership promotes evolutionary practices, and key insights from the Restaurant Leadership Conference.

Traci Austin is the Owner and Chief Talent Officer at Elevated Talent Consulting, a certified woman-owned HR firm. As an HR professional and chief strategy consultant, she has over two decades of experience creating and building HR departments for small businesses. Traci specializes in employee development, consulting, and coaching and creates fulfilling work environments that align employee aspirations with business goals. She also hosts The People Strategy Podcast. In this episode… When it comes to attracting employees, it's not just about offering a job; it's about providing an experience, a pathway, and an environment where individuals feel valued and compelled to stay. How can organizations turn their workplaces into a beacon for top talent? As a seasoned HR expert, Traci Austin advocates for an employee value proposition that resonates authentically with potential candidates. This should be a strategic proposal that aligns workplace culture, a customized compensation and benefits package, career growth opportunities, and an organizational structure to meet both company and employee needs. You should also incorporate feedback from current employees for greater authenticity and engagement. Traci suggests communicating these unique benefits to potential candidates through social media and targeted marketing campaigns. In this new episode of The People Strategy Podcast, co-host Chad Franzen joins Traci Austin, Owner and Chief Talent Officer at Elevated Talent Consulting, to talk about crafting a compelling employee value proposition. Traci discusses the importance of employee and candidate transparency, how to create an environment for employees to thrive, and how to promote employee career development.

Traci Austin is the Owner and Chief Talent Officer at Elevated Talent Consulting, a certified woman-owned HR firm. As an HR professional and chief strategy consultant, she has over two decades of experience creating and building HR departments for small businesses. Traci specializes in employee development, consulting, and coaching and creates fulfilling work environments that align employee aspirations with business goals. She also hosts The People Strategy Podcast.   In this episode… A well-defined talent strategy is essential to guide an organization toward success. Are you approaching your organization's growth with a people strategy that actually aligns with your business outcomes? How can you shift your team's trajectory from frustrating wheel-spinning to soaring productivity? As a recognized talent consultant, Traci Austin has developed a proprietary people strategy roadmap that aligns business goals with strategic staffing and employee development. The framework involves creating a thorough staffing plan that anticipates talent needs throughout each stage of the business and provides a nurturing applicant and onboarding experience. By strategically planning staffing and training and offering career progression opportunities, companies can create a motivating environment where employees thrive and business outcomes excel. Tune in to this episode of The People Strategy Podcast as Traci Austin, the Owner and Chief Talent Officer at Elevated Talent Consulting, is interviewed by co-host Chad Franzen of Rise25 about developing a refined people strategy roadmap. She shares the components of an effective people strategy, how to align finances with staffing and growth objectives, and the impact of strategic staffing plans on team dynamics.

Dr. Paul White is a psychologist, speaker, consultant, and coauthor of The Five Languages of Appreciation in the Workplace. For over 20 years, he has assisted organizations in creating positive work environments and communicating authentic appreciation. Dr. White has spoken about improving work-based relationships in North America, Europe, Central Asia, the Caribbean, China, and South America.  In this episode… Have you ever felt unappreciated at work, or struggled to convey heartfelt gratitude to your colleagues or employees? Understanding the correct way to express appreciation can transform workplace relationships and drive positive organizational change. How can you demonstrate personalized appreciation to your team? Leadership facilitator Dr. Paul White has reimagined the five love languages for the workplace. Languages like words of affirmation, quality time, acts of service, gifts, and even physical touch contain specific actions that leaders must personalize and refine for the workplace setting and team members' preferences. Identifying your and your employees' appreciation languages allows you to recognize various forms of acknowledgment, create a more inclusive environment, and encourage a culture of open communication, respect, and appreciation.  In today's episode of The People Strategy Podcast, Traci Austin speaks with Dr. Paul White, the author of The Five Languages of Appreciation, about how displaying individualized appreciation can elevate organizational cultures. He shares how to foster a value-centered workplace, the juxtaposition between personality tests and appreciation languages, and a case study of the five appreciation languages.

From onboarding new hires to building a culture of accountability, Traci Austin delves into the intricacies of leadership in this special solo episode of the People Strategy Podcast. Traci, the Chief Strategy Officer at Elevated Talent Consulting, shares her top three insights from her conversation with Adam Gruszcynski from Potawatomi Bingo and Casino, which touch upon the importance of clear communication, team engagement, and defining organizational success. Through an engaging personal story about learning to back into a parking stall, Traci illustrates the four types of coaching methods and how they apply to leadership development. Additional Resources: Connect with Traci on LinkedIn  Learn about Elevated Talent Consulting Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

From IT director to strategic innovator, Adam Gruszcynski the IT Director at Potawatomi Casino Hotel, has masterfully reinvented the onboarding process and organizational culture within his team. Adam joins host Traci Austin, as he shares his transformative journey in implementing an Employee Value Proposition (EVP) strategy that significantly attracts high-quality candidates and enhances job satisfaction. Additional Resources:  Connect with Traci on LinkedIn Learn about Elevated Talent Consulting Connect with Adam on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

From the classroom to the superintendent's office, Dr. Tom Mahoney has charted a transformative journey through the educational landscape, drawing on deep personal and professional experiences. Currently steering the Oregon School District towards innovative educational practices, Tom joins host Traci Austin on the People Strategy Podcast to explore pivotal strategies in education and leadership. In this episode, Tom lays bare the crucial difference between transactional relationships and true partnerships in educational settings. He shares his firsthand experiences of overcoming challenges with leadership turnover and implementing effective governance to enhance student and district outcomes. Additional Resources: Connect with Traci on LinkedIn Learn about Elevated Talent Consulting Connect with Tom Mahoney Learn about Phoenix Perform  Follow PeopleForward Network on LinkedIn  Learn more about PeopleForward Network

From personal development workshops to influential education leaders, Brad Zimmerman and Tom Willis have carved impactful paths in transforming organizational culture especially within school districts. On the People Strategy Podcast with host Traci Austin, they share vital insights into the art of coaching, emphasizing the significance of listening and asking meaningful questions. As seasoned professionals working with CEOs and educational leaders, their combined efforts aim to nurture social-emotional learning and build environments that thrive on engagement and purposeful work. Additional Resources:  Connect with Traci on LinkedIn Learn about Elevated Talent Consulting Connect with Tom on LinkedIn Connect with Brad on LinkedIn Learn about Phoenix Perform Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

From investing to innovating in employee engagement, Bryan Wolff has mastered the art of cultivating inclusive workplaces where every voice is heard. As the President of AllVoices, an employee relations platform, Bryan joins Traci Austin on The People Strategy Podcast to reveal the significance of fostering environments where employees feel safe and empowered to contribute authentically. Additional Resources:  Connect with Traci on LinkedIn Learn about Elevated Talent Consulting Connect with Bryan on LinkedIn Learn more about AllVoices Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Step into the world of innovation as we chat with Ben Mones, the visionary CEO and founder of Fama. In this electrifying episode, Ben and host Traci Austin explore the dynamic fusion of technology and human potential in the workplace. Ben captivates us with his profound insights, revealing how strategic use of technology can amplify professional effectiveness and boost profitability. Uncover the hidden psychological hurdles obstructing your path to achievement and learn why fostering inclusivity and diversity is paramount for propelling your company towards greatness. Additional Resources: Connect with Traci on LinkedIn  Learn about Elevated Talent Consulting Connect with Ben on LinkedIn Learn More about Fama Technologies Inc. Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Jessica Bensch is a renowned advocate for workplace culture transformation and is currently building a not-for-profit global movement (Vanguard Voices) on the topic of psychological safety. In this episode, Jessica and host Traci Austin discuss psychological safety and open dialogue. Jessica artfully underscores the necessity for a holistic approach to creating a workplace where every voice can be heard. She brings to light the vital nature of leadership discipline and strategic practices that foster an environment ripe for cultural change. Additional Resources: Connect with Traci on LinkedIn  Learn about Elevated Talent Consulting Connect with Jessica on LinkedIn Learn more about Vanguard Voices Follow PeopleForward Network on LinkedIn  Learn more about PeopleForward Network