Podcast appearances and mentions of chris hood

In this conversation, Chris Hood shares his diverse background in storytelling across various media, including movies, video games, and digital marketing. He emphasizes the importance of storytelling in engaging consumers and how it connects to business strategies. The discussion explores the iterative nature of game development, the significance of customer feedback in marketing, and the evolving role of AI in media. Chris also highlights the challenges of balancing creativity with market demands and the necessity of testing ideas with real audiences.

Ready to navigate the future of AI and its impact on consumer behavior? Join host NaRon Tillman on Walk in Victory for a fascinating conversation with Chris Hood, a strategist and author specializing in artificial intelligence and consumer trends. This episode explores how AI is transforming consumer interactions, the challenges of behavior modification, and the potential pitfalls of over-relying on AI. Chris shares his expertise on how businesses can effectively implement AI without compromising customer satisfaction and why essential skills like communication and financial literacy remain crucial in the digital age. Discover the misconceptions surrounding AI capabilities and explore Chris's latest book, 'Infallible,' which addresses how AI is reshaping consumer behaviors. Plus, just as Chris emphasizes the importance of adapting to the evolving digital landscape, we believe in embracing technology for a better night's sleep. That's why we're proud to partner with Cozy Earth, offering premium bedding and loungewear enhanced with temperature-regulating technology. Visit cozyearth.com and use our exclusive code VICTORY1 to enjoy an incredible 40% off.Key Takeaways:The impact of AI on consumer interactions and behavior.The challenges and opportunities of implementing AI in business.The importance of maintaining human skills like communication and financial literacy.Dispelling misconceptions about AI capabilities and understanding its limitations.Insights into the future of AI and its impact on everyday life.Timestamps:00:00 Introduction and Welcome00:19 Public Service Announcement00:51 Navigating the Digital Age03:52 Guest Introduction: Chris Hood05:49 AI and Consumer Behavior14:00 Challenges of AI Implementation20:38 The Future of AI and Human Skills35:11 Conclusion and Final ThoughtsCall to Action:Want to be a guest on Walk In Victory? Send NaRon Tillman a message on PodMatch, here:https://www.joinpodmatch.com/walkinvictoryBecome a supporter of this podcast: https://www.spreaker.com/podcast/walk-in-victory--4078479/support.

'We aren't in Kansas anymore' says Chris Hood, Global Sales Manager at Webtrends Optimize, when it comes to the advancement of CRO. In this episode, Chris discusses the growth of Website Optimisation and the huge arsenal of features now available. However, you should not fall into the trap of trying to use all of these, and the key is to utilise the right features for your industry, which good research will provide valuable insights into. Using a CRO tool like Webtrends Optimize will mean you have access to an extensive tool kit, with the ability to AB Test and iterate at each stage, which Chris says is essential throughout your testing journey.

In the upcoming episode of A2 THE SHOW, we welcome Chris Hood, a digital strategist and former head of business innovation at Google with over 35 years of experience. Chris focuses on “customer transformation,” aligning company culture and technology with customer needs for sustainable success. He discusses the ethical implications of AI, how platforms like Netflix engage users, and the impressive revenue-generating power of video games. Join us as Chris shares invaluable insights on digital innovation and career opportunities in media and entertainment!

Chris Hood, currently serving as CEO of Muddy Robot Games and CMO for PolyAPI, is a prominent thought leader and keynote speaker in digital strategy, boasting over three decades of experience in online development and innovation. As the author of *Customer Transformation*, Chris provides a groundbreaking seven-stage strategy designed to align customer needs with business value, offering a practical framework for organizations to undergo transformative change. Chris's expertise spans multiple industries, including financial services, healthcare, retail, and non-profit sectors. His work at Google involved crafting transformation programs for Fortune 500 companies, helping them adapt to the ever-evolving digital landscape. During his tenure at Fox Broadcasting, Chris revolutionized entertainment with cutting-edge storytelling technologies, playing a key role in enhancing viewer experiences for iconic shows like *Glee* and *American Idol*. His entrepreneurial spirit is evident through his role as co-founder of Blind Squirrel Games, where he further broadened his influence across multiple industries. In addition to his industry leadership, Chris is an AI consultant and educator. He teaches courses like Business Systems Analysis at Southern New Hampshire University, sharing his vast knowledge with the next generation of professionals. His ability to bridge the gap between business and technology, coupled with his forward-thinking approach, solidifies Chris as a versatile and visionary leader in digital transformation. https://chrishood.com/ https://www.linkedin.com/in/chrishood/ https://podmatch.com/guestdetail/chrishood

In today's session, we are thrilled to be joined by Chris Hood, a distinguished keynote speaker and author of "Customer Transformations," who brings his expertise on merging customer success with digital strategy. This is a topic that is not just relevant, but crucial to developers, business strategists, and tech enthusiasts interested in customer success, digital strategy, and DevOps. Chris will explore the seven-step strategy outlined in his book, which emphasizes solving customer problems and fostering collaboration between business and developer teams. As part of our discussion, we'll explore the importance of understanding customer needs, the evolving landscape of APIs and security, and how to integrate customer-centric thinking into organizational culture. We also highlight these strategies' real-world implications, citing personal experiences and illustrating the critical impact of latency on app performance. Join us as we uncover the layers of customer journeys, marketing strategies, and ecosystem building, all of which aim to place the customer at the forefront of your development efforts. Whether you're a developer, business strategist, or tech enthusiast, this episode promises a wealth of knowledge to help you elevate your DevOps toolchain. Try out SmartBear's Bugsnag for free, today. No credit card required: https://testguild.me/bugsnag

to watch this episode, subscribe to my YouTube channel: optYOUmize podcast YoutubeSummaryHost Brett Ingram engages in a deep conversation with Chris Hood, CEO of Muddy Robot Games and CMO for Poly API. Chris shares his journey from working at a movie theater to becoming a key figure in digital strategy and gaming. He discusses the significance of customer empathy in business, the evolving landscape of AI and machine learning, and the future of storytelling in video games. This episode provides invaluable insights for entrepreneurs on prioritizing customer needs and effectively leveraging AI for business success.Visit https://chrishood.com to get his book, "Customer Transformation" and connect with Chris, subscribe to his podcast, blog, social media, and stay informed about digital trends.Chapters00:08 Guest Introduction: Chris Hood01:05 Chris Hood's Career Journey03:35 Bridging Technology and Business05:35 Experience with Google and Fox Broadcasting07:15 The Evolution of Storytelling in Technology10:37 The World of Video Games22:39 The Future of AI in Business27:40 Customer Empathy and Authenticity38:39 Chris Hood's Offerings and Final Tips44:39 Conclusion and FarewellVisit https://chrishood.com to get his book, "Customer Transformation" and connect with Chris, subscribe to his podcast, blog, social media, and stay informed about digital trends.#customerservice #podmatch #solopreneur #successmindset #successhabits #believeinyourself #businesslessons #entrepreneur #worklifebalance #successhabits #digitalbusiness #personaldevelopment #successhacks #businesslessons #lifelessons #success #entrepreneurslife #entrepreneurialmindset #entrepreneurtips #entrepreneurmind #entrepreneurmotivation #optyoumize #brettingram #digitalmarketing #onlinemarketing #digitalmarketer #entrepreneurpodcast

“Something You Should Know” is brought to you by the all new Triple Seven Casino, now open from 7am to 2am seven days a week at 3601 S Minnesota Ave, just off I-229 in the former Sioux Falls VFW building! We share fun things that are happening in the area and from time to time invite guests in to talk about their events!

Join us as Chris Hood, CEO of Muddy Robot Games and CMO for PolyAPI, shares his extensive expertise in digital strategy.   With over three decades of experience in online development, Chris is a keynote speaker and thought leader known for his transformative insights.   Author of Customer Transformation, Chris presents a comprehensive seven-stage strategy for aligning customer needs with business value.   His extensive experience spans various industries, including financial, healthcare, retail, and non-profit sectors.   At Google, Chris developed transformation programs for Fortune 500 companies, while at Fox Broadcasting, he introduced cutting-edge storytelling technologies for shows like Glee and American Idol.   As a co-founder of Blind Squirrel Games, his influence reaches across multiple industries.   In addition to his consulting work in AI, Chris shares his knowledge with students at Southern New Hampshire University through courses such as Business Systems Analysis, bridging the gap between business and technology.   Tune in to explore Chris's innovative strategies and learn how his expertise can help you align your business with evolving customer needs and technological advancements.   Don't miss this opportunity to gain insights from a leader who continually shapes the future of digital strategy.   Visit his website here: https://chrishood.com/

Welcome back to "Your World of Creativity"! In this milestone episode, we reconnect with past guests from various corners of the country to catch up on their journeys and future plans. Join us as we travel to Cincinnati, Seattle, and LA to hear the latest from Mark Graban, Jeff Leisawitz, and Chris Hood.- Mark Graban shares insights from his book "The Mistakes That Make Us" and discusses the importance of learning from mistakes in personal and professional settings.- Jeff Leisawitz talks about his new book, "The Magical Impact of Storytelling," and his unique art form combining coffee stains and typewritten quotes.- Chris Hood reveals his transition from Google to founding a video game company, emphasizing the significance of fun and creativity in the workplace.- Discussions on the implications of dissolving non-compete agreements and how they might impact employee satisfaction and mobility.- Reflections on the importance of storytelling for personal and organizational growth.Key Quotes:- Mark Graban: "When we can reduce some of the risk involved in speaking up, it reduces vulnerability and makes it easier for everyone to speak up."- Jeff Leisawitz: "At its best, storytelling is a way for us to be seen, expressed, healed, and connected."- Chris Hood: "If you think about having fun at work, it's not just for the benefit of the culture you're building; it's also at the benefit of the consumer engaging with you."Join us for this engaging reunion episode as we explore the creative journeys of our guests and discuss how they've evolved since their last appearance. Stay connected and inspired with "Your World of Creativity"!Links to our guests' projects and social media can be found in the panel interview. Thank you for joining us on this creative journey, and here's to many more episodes of inspiring conversations!

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Chris Hood about Customer Transformation, creating customer centric experiences and how customer experience has evolved in today's digital era. We also dive deeper into how good storytelling can impact the customer transformation process, the advancement of technology, and how we could encourage people to be able to feel more confident and comfortable in sharing stories.

By Request: Customers First Vault Episode 124 Join Tacey and her Special Guest, Chris Hood, author of "Customer Transformation" and digital strategist with over 35 years of experience in online development. He advises businesses on innovation, and has written the book: “Customer Transformation, A 7-Stage Strategy for Customer Alignment and Business Value. Today's topic is “Happy Customers = Business Value.” Chris discusses revolutionizing your business strategy to exceed customer expectations and achieve sustainable growth through empathy, innovation, and digital acceleration. Timestamp: 01:41: Chris's Story Timestamp: 04:38: Culture Timestamp: 11:30: Technology Timestamp: 14:33: Business Chris's Contact Information: Website: https://chrishood.com LinkedIn:https://www.linkedin.com/in/chrishood/ Link to book: https://www.amazon.com/Customer-Transformation-strategy-customer-alignment/dp/B0CC7XVLRW Link to free assessment: https://chrishood.com/Customer-Transformation-assessment/ Tacey's Contact Information: https://www.taceyatkinson.com   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic! 

Chris Hood, a keynote speaker and expert in merging customer success with digital strategy, shares insights on the importance of customer-centric cultures and the power of storytelling. He emphasizes the need to break through assumptions and change mindsets to prioritize customer needs. Hood discusses the seven-stage framework outlined in his book, Customer Transformation, and highlights the significance of building a customer-focused culture throughout the organization. He also emphasizes the relevance of storytelling in communication, providing tips on using relevant experiences and keywords to engage and connect with others.Connect with Chris via his website - www.chrishood.comTakeawaysBreak through assumptions and change mindsets to prioritize customer needs.Build a customer-focused culture throughout the organization.Utilize storytelling to engage and connect with others.Use relevant experiences and keywords to make communication more impactful.Sign up for the monthly newsletter with Steve and Career Competitor by providing your details here - Request to become part of our communityAlso be sure to give him and the show a follow on Instagram @careercompetitorpodcast

This episode is brought to you by ⁠⁠⁠Leadfeeder⁠⁠⁠. With Leadfeeder, you can find out which companies are visiting your site and turn them into valuable leads for your business. Are you having trouble finding product-market fit? look no further. This is one of the best interviews I've had on the subject. My next guest has a marketing background working on movies including Jurassic Park, Wyatt Earp, and Apollo 13. He also spent 7 years at Google. Now he serves as a consultant on the customer experience. In this episode, we talk about the 7 key stages to help you find product market fit. Please welcome Chris Hood. Key Timecodes (00:49) - Show intro and background history (06:44) - A bit about his book (09:29) - A practical advice about product marketing fit (12:27) - Commercial break (Leadfeeder) (13:15) - What are the 7 stages building a business (20:28) - The importance of the interfaces (23:12) - How to use technology focused on the customer (28:37) - His approach about the customer journey (32:49) - Commercial break (TYKR) (33:27) - A key takeaway from the guest (41:10) - Guest contacts

Our guest in this episode is Chris Hood, a digital strategist with a heart for innovation and a mind for technology. With a career spanning over 35 years, Chris has left a significant mark on the digital landscapes of TV, film, music, and video games. Through his book, "Customer Transformation," and his consulting work, he's helped organizations worldwide to navigate the complex interplay between technology and customer engagement.In our engaging conversation, Chris delves deep into what it means to truly place the customer at the center of digital strategies. He challenges the status quo, advocating for a more empathetic approach to innovation, where technology serves to enhance rather than replace human connections.Key points discussed include:The risk of prioritizing technology over genuine customer needs and how it can lead to disconnection rather than engagement.The importance of empathy in digital strategy, emphasizing the need to understand and address customer challenges genuinely.Innovative approaches to leveraging technology that enhance rather than replace human connections, ensuring digital strategies remain grounded in genuine understanding and empathy.Listen to the podcast to find out more.

Today we sat down with Chris Hood. In this episode we talk about rep cutting, iron man prep, his journey to CrossFit and how having a teenage daughter doing CrossFit has strengthened their relationship.

It's now a little easier for some paramedics to work in the province. Paramedic regulators in PEI and New Brunswick have signed a memorandum of understanding to make it easier for paramedics in one province to work in the other. Chris Hood, Executive Director of the Paramedic Association of NB, spoke with Vanessa Vander Valk.

IN THIS EPISODE...In customer-centric leadership, every decision reverberates with the echo of customer desires, and every strategic move is a testament to their satisfaction. Here, brand loyalty isn't merely a target; it naturally blossoms as a result.In this episode, we delve into how this transformative approach not only fosters loyalty but also propels brands to unprecedented heights of success, featuring insights from industry expert Chris Hood. With over 35 years of experience, Chris is a prominent figure in fostering customer-centric environments by seamlessly merging customer success with digital strategy. His expertise is underscored by his acclaimed book 'Customer Transformation,' earning him a place among the Top 30 Customer Experience Gurus in 2024.------------Full show notes, links to resources mentioned, and other compelling episodes can be found at http://LeadYourGamePodcast.com. (Click the magnifying icon at the top right and type “Chris”)Love the show? Subscribe, rate, review, and share! ------------JUST FOR YOU: Increase your leadership acumen by identifying your personal Leadership Trigger. Take my free my free quiz and instantly receive your 5-page report. Need to up-level your workforce or execute strategic People initiatives? https://shockinglydifferent.com/contact or tweet @KaranRhodes.-------------ABOUT CHRIS HOOD:Chris Hood, an esteemed keynote speaker and strategist, has emerged as a key figure in integrating customer success with digital strategy. With over thirty years of experience fostering business growth, Chris's innovative approach has cemented his status as a leader in cultivating customer-centric environments. As the author of 'Customer Transformation' and an upcoming book on Customer Aspirations, he provides invaluable insights into aligning businesses with the changing demands of their clientele. Recognized as one of the Top 30 Customer Experience Gurus by Global Gurus in 2024, Chris's expertise spans his tenure at Google, where he spearheaded digital strategy initiatives within the Customer Success division and his groundbreaking work in narrative technologies at Fox & Disney.In 2024, Chris continues pushing boundaries with his Fractional Chief Customer Officer practice, which is dedicated to reshaping organizations into customer-focused entities. His contributions to 'The Chris Hood Digital Show' and advisory roles for innovative companies in the Gaming and AI sectors further highlight his impact on driving digital innovation and customer alignment across diverse industries. Additionally, Chris shares his wealth of knowledge with Southern New Hampshire University students, emphasizing the pivotal intersection of business strategies and technology for achieving customer-centric success.------------WHAT TO LISTEN FOR:1. What factors contribute to the evolution of customer expectations?2. How can a culture of customer-centricity be promoted across every organizational level?3. What is the impact of employee ideas on organizational success?4. What are the seven stages involved in aligning business value with customer needs?5. How does...

Chris Hood is a distinguished keynote speaker and digital strategy thought leader with over three decades of experience in online development. He posits that customer transformation is a pivotal business strategy that involves understanding and adapting to the ever-changing needs of customers. Drawing on his extensive experience and his book "Customer Transformation," Hood highlights the importance of businesses moving past transactional relationships with customers and striving for transformational results. He presents a detailed seven-stage strategy, enriched with case studies and action plans to guide businesses in their adaptation process. According to Hood, customer transformation is not only key to retaining customers, but also to enhancing the overall success and value of a business.

The importance of seeking customer feedback to drive innovation is stressed, with an encouragement for businesses, especially smaller ones, to start with modest initiatives, make adjustments, and refine their offerings. Building a culture of innovation within a company is deemed essential, which involves valuing input from all employees, including those in less-considered roles like janitors, and moving away from top-down decision-making. Connect on LinkedIn Visit Website

Digital strategist, author, and entertainment industry veteran Chris Hood explains why all businesses are really the same business at their core, and how entertainment, regardless of where you get it, is entertainment.Hear Chris's full interview in Episode 452 of The Action Catalyst.

Welcome to another episode of Press 1 For Nick! Today we have a treat for our listeners as we dive into the world of customer experience and strategy with Chris Hood, the mastermind business strategist and a recognized customer experience guru. In this episode, Chris shuns the allure of inflated titles, underlining the importance of achievements over nominal status - a topic we thoroughly dissect, particularly the manipulation of titles for credibility in smaller businesses. As we navigate the complex intersection of AI and customer engagement, Chris expresses a prudent skepticism about the rush towards AI and emphasizes the undeniable power of human connection. This notion is echoed by a poignant Super Bowl commercial by Discover Card, reinforcing the need for personal interaction in an age of increasing automation. Furthermore, we explore the notion of Customer Value Alignment (CVA) through the intriguing Goldilock scale, debate the consequences of prioritizing profits over passion with an eye on the gaming industry, and discuss Disney's recent focus shift. The episode challenges businesses to hold fast to their foundational values while evolving with the unstoppable tides of technology and customer expectations. Join us as we venture into business strategy and customer experience where Nick and Chris share their insights on how to not just survive but thrive in the digital age. --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message

How can we use artificial intelligence without losing the human aspects? What impact, if any, does AI have on our lives?Embark on a journey through AI and the online world with Chris Hood, a seasoned expert in online development. You can learn more from Chris at www.chrishood.com. Support the show

Overtime with Outland is Action Catalyst host Adam Outland's reflections and commentary on discussions with each of his esteemed and accomplished guests. In this segment, Adam dissects Episode 452, digital strategist, speaker, and author Chris Hood.

Digital strategist, author, and entertainment industry veteran Chris Hood talks about his award-winning work with films like Jurassic Park and Apollo 13, one HUGE missed opportunity with the Power Rangers, why even the worst leaders you know can be mentors, using the cloud before the cloud existed to develop the first known music streaming platform, why all businesses are the same business, the overhype of AI, the evolution of streaming versus cable, the fastest way to identify your target audience, and why entertainment is entertainment.

Last year, the U.S. Chamber of Commerce conducted a nationwide survey and economic analysis to assess the impact of technology platforms on small businesses and the economy. The survey found that businesses are increasingly using technology to improve their operations. Here are some key takeaways:   - 95% of small business owners in the U.S. reported using at least one type of technology platform in their operations in 2022, which is slightly more than the previous year.   - For many businesses, technology and data are essential to their operations, with 87% of small business owners reporting that technology platforms have helped them operate more efficiently.   - Small businesses that use six or more types of technology platforms have seen growth in sales, employment, and profits. 79% of high-tech adopters reported growing employment compared to only 62% of low-tech adopters.   - Technology platforms have helped businesses cope with inflation and supply chain disruptions without passing rising costs on to consumers. 78% of small businesses reported this.   - 70% of small business owners agree that without access to technology platforms, their businesses would struggle to survive.   - Nearly three in four small businesses articulated that tech helped them compete with larger companies and that same number indicated that losing access to data would harm their operations.   - Most small businesses are concerned about having to navigate a complex patchwork of state AI and privacy laws.   Chris Hood, a keynote speaker and thought leader in digital strategy, has extensive experience in online development and has authored the book 'Customer Transformation'. He provides a roadmap to customer alignment and business value, articulating a transformative seven-stage strategy. He shares his insights on 'The Chris Hood Digital Show' to help businesses worldwide improve their digital potential. He formerly held significant roles at Google and Fox Broadcasting, introducing innovative storytelling technologies for popular shows like Glee and American Idol. As a co-founder of Blind Squirrel Games, his influence stretches across multiple industries. Chris also teaches courses like Business Systems Analysis at Southern New Hampshire University to bridge the gap between business and technology.   For more information, visit https://chrishood.com/.

Today's episode of "Profit with a Plan" features an engaging conversation with Chris Hood, a renowned expert in customer-centric strategies and digital innovation. Join us as we delve into the secrets of truly understanding your customers, balancing technology with the human touch, and leveraging feedback for exponential growth. Plus, get exclusive insights on our Profit Booster Playbook to supercharge your business in 2024. EP Prepare to be inspired and equipped with actionable strategies to elevate your customer engagement and drive profitability! HOST:  Marcia Riner, Business Growth Strategist -CEO of Infinite Profit GUEST:  Chris Hood, speaker, author, & CEO of Synsible AI. Unlocking Customer Engagement Secrets: Join Marcia Riner in exploring innovative strategies for creating unforgettable customer experiences that keep them returning for more. Special Guest Spotlight: Discover insights from Chris Hood, a visionary in customer-centric cultures and innovation, on the latest episode of "Profit with a Plan" with Marcia Riner. Profit Boosting Strategies Revealed: Marcia Riner, the renowned Profit Booster, shares her expertise in driving business growth and preparing for profitable exits. Exclusive Resource for Listeners: Learn about a unique Profit Booster Playbook, offering practical strategies and action steps to enhance your business profits in 2024. Chris Hood's Diverse Expertise: Uncover Chris Hood's extensive experience in digital business strategy with giants like Google, his storytelling prowess at Fox Broadcasting and Disney, and his current focus on leveraging AI for business growth. The Human Touch in Business: Engage in a critical discussion about the limitations of AI and the irreplaceable value of human empathy and connection in customer relationships. Feedback is Gold: Dive into the importance of direct customer feedback and understand why it's crucial for your business's success. Beyond Technology - Understanding Your Customer: Explore the conversation on the significance of truly understanding customer needs beyond just technological solutions. The Full Customer Journey: Marcia and Chris emphasize looking at the entire customer journey, highlighting the opportunities many businesses miss. Adapting to Consumer Evolution: Learn why it's essential for businesses to continuously evolve and adapt to changing customer expectations and market trends. Connecting with Chris Hood: Discover where to find more about Chris Hood's work, including his books and insightful resources on customer transformation. Closing Thoughts: Marcia Riner wraps up with key takeaways on understanding and catering to customer needs for sustainable business profitability.   Want to supercharge your business, avoid profit plateaus, operational headaches, and growth roadblocks?  Marcia has created a brand-new Profit Booster Playbook just for you.  You'll uncover 5 essential strategies and the quick way to take action on them. This is not just a single page report, its 25 profitable pages with impactful strategies, actionable steps, and expert guidance to elevate your profits painlessly. Make 2024 your best year ever.  Download this free playbook at www.BoostingProfit.com   Please subscribe & ring the bell for reminders about next week's show About Marcia Riner.  She is a business growth strategist who helps business owners dramatically increase their revenue, profit, and the value of their company. In fact, she can show prospective clients a clear pathway to profit and an impactful ROI for working here before hiring her firm. Through her proven Profit Booster™️ strategies, she gets results. Marcia is the CEO of Infinite Profit and more information can be found at https://www.InfiniteProfitConsulting.com Got questions? Text Marcia @ (949) 229-2112 ♾️

Hosts T-Ray and Sanjay welcome special guest, researcher and author Chris Hood. We first bring you up to speed with team news, and then hear more from Chris about his past in Japan, his interest in the Tigers, and what it is like cheering for the team from the UK. Here is a link to...

This week Sarah and MJ are joined by returning guest Chris Hood, to talk about 2016's USS Indianapolis: Men of Courage. They discuss the other films that do this type of thing better, the many, MANY Jaws connections in the movie, and MJ learns a fun new British phrase.

Episode Summary: In this episode of Practice Growth HQ I speak with Chris Hood about how healthcare providers can better understand their patients in order to build customer loyalty.    Chris Hood is a digital strategy expert with over 35 years experience advising global giant businesses on how to align with their customers to amplify their value. Chris is also a speaker and published author.    In this episode, you'll learn why it's so important to truly understand your patients, how to start creating more customer loyalty, and what the customer journey looks like today.          If your practice is struggling to retain patients, this episode could be a game-changer for you.    What you'll learn:    (04:11) Chris shares his journey into business and what led him to writing his book, Customer Transformation  (07:03) Unpacking the business case for customer transformation (10:29) Why it's critically important to understand who your customer is and what their aspirations are (13:27) The simple and basic concept that most healthcare businesses miss entirely (16:52) How to uncover what your patient's aspirations are so that you can start building customer loyalty (17:56) The number one reason you might struggle with patient retention (20:12) Interfaces: What are they and why are they important to use in your business?  (25:21) The New Customer Journey: Why touch points are outdated and what you need to be thinking about instead    (31:16) Why you should encourage your patients to share their Fitbit data Plus loads more!    Links and Resources:  Website: https://www.chrishood.com

Episode Notes/Resources: On this episode of “Salesforce Simplified,” our topics will focus on current data, digital and AI challenges and how to stay ahead of them. Our guest, Chris Hood, is an expert in those areas. Bio: Chris Hood is a digital strategy expert and author of “Customer Transformation,” boasting 35+ years in online entertainment, marketing, and business development. Hosting "The Chris Hood Digital Show," he guides organizations on innovation and customer-centric leadership. Former roles include heading Google's Digital Business Strategy, crafting transformation programs for Fortune 500 companies, and developing storytelling technologies at Fox Broadcasting and Disney. As a co-founder of Blind Squirrel Games, his influence stretches across multiple industries. Chris also teaches at Southern New Hampshire University. Resources: Chris Hood's Website: https://chrishood.com/ The Chris Hood Digital Show: https://chrishood.com/show/ Generative AI and Its Pivotal Role in Customer Transformation: https://tinyurl.com/2yswy65t Storytelling With Data: https://bit.ly/3x6lOBs Getting Started with Digital Transformation: https://bit.ly/3uoE9G0 Digital Transformation 101 - Your Questions Answered: https://bit.ly/3cAgI6a Preparing for a Digital Transformation https://bit.ly/2XWKZDD

In this episode, Pete engages in a captivating conversation with Chris Hood, a renowned keynote speaker and digital strategy thought leader with over three decades of experience in online development. As the author of 'Customer Transformation,' Chris unveils a transformative seven-stage strategy that paves the way for customer alignment and enhanced business value. With a remarkable career that has spanned various industries, including finance, healthcare, retail, and non-profit sectors, Chris has been at the forefront of aligning businesses with the evolving needs of their customers. From his impactful roles at Google, where he spearheaded transformation programs for Fortune 500 companies, to his innovative contributions at Fox Broadcasting, enhancing storytelling technologies for hit shows like Glee and American Idol, Chris's influence is widespread.   As the co-founder of Blind Squirrel Games and an educator at Southern New Hampshire University, Chris Hood's expertise transcends boundaries. Tune in to gain valuable insights into customer empathy, digital transformation, and the dynamic relationship between business and technology. Chris shares his wealth of knowledge, and his journey through various industries offers a unique perspective on fostering empathy with customers in the digital age.  

Join Tacey and her Special Guest, Chris Hood, author of "Customer Transformation" and digital strategist, has over 35 years of experience in online development. He advises businesses on innovation, and has written the book: “Customer Transformation, A 7-Stage Strategy for Customer Alignment and Business Value. Today's topic is “Happy Customers = Business Value” Chris discusses revolutionizing your business strategy to exceed customer expectations and achieve sustainable growth, through the power of empathy, innovation, and digital acceleration.    Timestamp: 01:41: Chris's Story Timestamp: 04:38: Culture  Timestamp: 11:30: Technology Timestamp: 14:33: Business   Chris's Contact Information: Website: https://chrishood.com LinkedIn:https://www.linkedin.com/in/chrishood/ Link to book: https://www.amazon.com/Customer-Transformation-strategy-customer-alignment/dp/B0CC7XVLRW   Link to free assessment: https://chrishood.com/Customer-Transformation-assessment/     Tacey's Contact Information: https://linktr.ee/taceyatkinson Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic!

Chris Hood, a digital strategy expert and author of 'Customer Transformation,' boasts 35+ years in AI, marketing, and business development. Hosting 'The Chris Hood Digital Show,' he guides organizations on innovation and customer-centric leadership. Former roles include heading Google's Digital Business Strategy, crafting transformation programs for Fortune 500 companies, and developing storytelling technologies at Fox Broadcasting & Disney. As a co-founder of Blind Squirrel Games, his influence stretches across multiple industries. Chris also teaches at Southern New Hampshire University. His latest book Customer Transformation, your essential guide for success in the digital age helps everyone to better understand how harness the power of empathy, innovation, and digital acceleration. Chris breaks it all down with Lou on Thrive LouD. ***CONNECT WITH LOU DIAMOND & THRIVE LOUD***

In this episode of the Start Taking Forward podcast, our special guest Chris Hood, a digital oracle with over three decades of experience, shares his insights on customer transformation and the importance of aligning businesses with evolving customer needs. Chris emphasizes that businesses should prioritize customer expectations and aspirations, rather than solely focusing on digital transformation. He also highlights the need for a culture of innovation, where everyone in the organization feels empowered to contribute ideas and accepts failures as part of the process. Chris introduces the seven-stage strategy for customer transformation and explains how it helps organizations stay connected with their customers. He also provides advice for startups, emphasizing the importance of understanding the customer and solving their problems. The conversation explores topics such as psychological safety in fostering innovation, the distinction between digital transformation and digital acceleration, and the significance of purpose-driven technology. Chris discusses the misconceptions around artificial intelligence (AI) and cautions businesses against investing in AI without understanding its purpose or their customers' needs. The episode concludes with Chris highlighting the need for intentional technology integration in businesses and promoting his book, "Customer Transformation."

The Hidden Blueprint: What Nobody Tells You About Digital Transformation and XR Welcome back to XR Magazine podcast, where we bring you the most intriguing conversations with visionaries who are shaping the future of the XR landscape. In today's episode, we have a true pioneer in the realm of XR innovation, Chris Hood, author of Customer Transformation.

As an internationally recognized voice and thought leader for Business Innovation and Strategy, Chris Hood brings over 30 years of successful experience developing and implementing new transformation initiatives. He's a highly efficient creator, host, and executive producer for over four years for Google Cloud's first business podcast, That Digital Show.

Get ready to unlock the secrets of customer-centric digital strategy with our special guest, Chris Hood. Known for his work at Google and his insightful book on customer transformation, Chris brings a wealth of knowledge to our discussion, particularly relevant for the shed industry. We talk about aligning business processes, technology, and culture with customer needs - a crucial component for a successful business in any industry, let alone the shed industry. This episode will propel you to the forefront of innovation in the shed industry as we explore 'smart sheds' and their potential to transform the industry. With Chris, we delve into how cutting-edge technology like artificial intelligence can contribute to a more customer-centric approach. We also brainstorm on the endless potential of shed use, stretching beyond mere storage spaces to offices, music studios, and more. These discussions will change how you perceive and utilize sheds moving forward.We wrap things up with powerful insights on developing a strong organizational culture. Chris shares his thoughts on the power of praise and introduces us to the concept of 'Own it'. He breaks down his seven strategies of customer transformation and emphasizes the importance of a customer-centric approach. So gear up to revolutionize your business practices and enhance customer satisfaction with our enlightening discussion with Chris Hood.Also, find out how the podcast can be heard throughout the plain communities by dialing the number 330-997-3055. If the number is busy, just dial again! For more information or to know more about the Shed Geek Podcast visit us at our website.Follow us on Twitter, Instagram, Facebook, or YouTube at the handle @shedgeekpodcast.To be a guest on the Shed Geek Podcast visit our website and fill out the "Contact Us" form.To suggest show topics or ask questions you want answered email us at info@shedgeek.com.This episodes Sponsors:Studio Sponsor: Union Grove LumberiFABLLCCountry Classic RentalsShed SuiteRealwork Labs

This week, Chris Hood of CH Digital and former Head of Digital Strategy at Google discusses the lessons he learned from the communication culture at Google, and how they can be implemented in any business. In this episode you will learn: How Google established a culture of ‘psychological safety' and appreciation, and tips on how you can do the same for your company. Why internal communication (or lack thereof!) and toxic communication culture may be the main culprit behind companies not being able to deliver on client projects Insights into the Google interview process for consistently hiring candidates with the right ‘fit' for your business 24 Hour Challenge: Conduct a mock podcast interview! Find or have a friend or family member compose 5-10 questions, set up a recording device, and answer those questions on the fly! This will help you become more familiar with topics you WANT to be familiar with, and gives you practice in impromptu speaking. Reference that Chris makes in the episode: ‘Customer Transformation' by Chris Hood About Chris Hood : Chris Hood, a digital strategy expert and author of 'Customer Transformation,' boasts 35+ years in online entertainment, marketing, and business development. Hosting 'The Chris Hood Digital Show,' he guides organizations on innovation and customer-centric leadership. Former roles include heading Google's Digital Business Strategy, crafting transformation programs for Fortune 500 companies, and developing storytelling technologies at Fox Broadcasting & Disney. As a co-founder of Blind Squirrel Games, his influence stretches across multiple industries. Chris also teaches at Southern New Hampshire University. You can connect with Chris in the following ways: Web: https://chrishood.com/ Blog: https://chrishood.com/blog/ YouTube: https://www.youtube.com/chrishood Twitter: https://twitter.com/chrishood1 LinkedIn: https://www.linkedin.com/in/chrishood/ Podcast: https://podcasts.apple.com/us/podcast/the-chris-hood-digital-show/id1671355874 You can connect with Laura in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Vocal Impact Productions Twitter: @LauraSicola Instagram: @VocalImpactProductions Website: https://vocalimpactproductions.com/ Laura's Online Course: virtualinfluence.today   See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Chris Hood is a digital strategist, thought leader, speaker, and author with over 35 years of experience in business development and digital strategy. Today Chris consults with the largest companies in the world on his book, Customer Transformation, that helps organizations align with their customers and increase business value. Chris also covers these topics on his podcast, "The Chris Hood Digital Show." Chris previously worked at Google as the Head of Business Innovation and Strategy, where he hosted the podcast "That Digital Show." In his spare time, Chris teaches at Southern New Hampshire University. Chris has a background that spans many industries, but he has primarily worked in Media and Entertainment at companies including Fox, Disney, Universal, and Electronic Arts.www.chrishood.com

Chris Hood is a digital strategist, thought leader, speaker, and author with over 35 years of experience in business development and digital strategy. Today Chris consults with the largest companies in the world on his book, Customer Transformation, that helps organizations align with their customers and increase business value. Chris also covers these topics on his podcast, "The Chris Hood Digital Show." Chris previously worked at Google as the Head of Business Innovation and Strategy, where he hosted the podcast "That Digital Show." In his spare time, Chris teaches at Southern New Hampshire University. Chris has a background that spans many industries, but he has primarily worked in Media and Entertainment at companies including Fox, Disney, Universal, and Electronic Arts.www.chrishood.com

What does AI mean for all of us in the future with digital strategist, podcast host, and writer Chris Hood In his words:  Hi, I'm Chris Hood, a digital strategist, podcast host, and writer. I love storytelling and have made it an essential part of my career. I've always loved escaping into words, sounds, images, and events to paint a solution for others to experience. It is the primary reason I am a veteran of the digital entertainment industry with more than three decades of working across various mediums, including television, film, music, and video games.

On this episode, I have an insightful conversation with Chris Hood.  Chris is a strategist, a thought leader, and an author with 35 years of experience in business development and digital transformation. He currently formerly worked at Google as the Head of Business Innovation & Strategy.  Today, he is the founder of CH Digital.  Chris also teaches at Southern New Hampshire University. His background includes a wide range of industries with significant work in media and entertainment at companies including Fox, Disney, Universal, and Electronic Arts. Chris is also the host of “The Chris Hood Digital Show” Podcast. “Innovative ideas can come from anyone in your organization.” – Chris Hood Today on the Tech Leader Talk podcast: - How do you keep innovation alive in a large organization like Google - The three key components of innovation (technology, data, and people) - Tips for building a culture of innovation in your company - The relationship between digital transformation and innovation Connect with Chris Hood: Website:  https://chrishood.com LinkedIn:  https://www.linkedin.com/in/chrishood/ Thanks for listening! Be sure to get your free copy of Steve's latest book, Cracking the Patent Code, and discover his proven system for identifying and protecting your most valuable inventions. Get the book at https://stevesponseller.com/book.

When adopting a customer-centric mindset, incorporating storytelling, integrating AI, and leveraging data analysis, businesses can create impactful marketing campaigns that resonate with consumers, foster emotional connections, and drive sales growth. In this episode, Chris Hood, the Host of the Chris Hood Digital Show, shares how you can level up your digital strategy. Chris explains how you can build your story and bring your voice consistently into the messaging, social accounts, and story to market your business, brand, and product because these factors can bring an emotional connection to your consumers. Chris and Michelle also bring AI further into the conversation and how AI contributes to your marketing strategy. Also, Chris highlights the value of leveraging data to understand what holds back your sales and how to improve it to grow. Create an impact on your business and drive sales growth by tuning in to this valuable episode with Chris Hood. Here is the link to Michelle's podcast, Exit Rich: Website - https://seilertucker.com/podcastLinkedIn - https://www.linkedin.com/in/michelleseilerFacebook - https://www.facebook.com/michele.seilertuckerInstagram - https://www.instagram.com/michelleseilertuckerTwitter - https://twitter.com/MSeilerTucker Looking forward to seeing you in the comments!- Michelle Seiler Tucker, Exit RichLove the show? Subscribe, rate, review, and share! https://www.seilertucker.com/podcast

Internationally Recognized Voice, Thought Leader, and Digital Strategist - Chris Hood shares the latest advancement in the technological world which includes the rise of the A.I. revolution and why people are scared of it.CHRIS HOOD'S SOCIALS:WEBSITE: https://chrishood.com/LINKEDIN: https://www.linkedin.com/in/chrishood/ YOUTUBE: https://www.youtube.com/chrishoodStart your real estate investing journey with Premier Ridge Capital! Our highly skilled team is here to assist you during the hassle-free process.Contact Us Now!EMAIL: team@premierridgecapital.comWEBSITE: https://www.premierridgecapital.com/ We're interested in buying your apartment building from you! Our highly skilled team is here to assist you during the hassle-free process.Contact Us Now!EMAIL: team@premierridgecapital.comWEBSITE: https://www.premierridgecapital.com/

In the words of the illustrious British pop group sensation, The Spice Girls, "So tell me what you want, what you really, really want."   Why TF are we bringing up a 90s girl group on The Liquid Lunch Project podcast? Because that's the theme of today's episode. (Plus, it's a banger of a hit.)   Chris Hood, digital strategist, speaker, and former Head of Business Innovation and Strategy at Google, is here to talk about customer empathy. It's a simple idea: Understand the customer's wants, needs, desires, and expectations and translate that into products and services that will meet those wants, needs, desires, and expectations.    Straightforward, right? And not a new concept. But that might just be the reason it doesn't get the attention it deserves. In Chris' experience, too often, companies, leaders, CEOs, etc. THINK they know what the people want, but they haven't actually ASKED the people what they want. They have their own agenda and "big" ideas and create products and provide services without actual insight into what the customer desires. Customers are driving business like never before, which means you must be plugged in like never before. By understanding a company's biases and getting down to the basics, aka just ask, he helps them uncover what their customer ACTUALLY wants.    Chris also touches on the (perceived) job security of working for a large company vs. venturing out on your own, why many entrepreneurs will fail - and why that's OK, and makes a case for starting something new that you have to figure out along the way.  So, if you want to know what your customer wants (what they really, really want), don't miss this episode. What You'll Learn: His favorite project he worked on at Google His transition from corporate America to entrepreneurship A look at his new book coming out in May Why it's so critical to have a viable fallback option in your career     Favorite Quote: “Customer empathy basically just boils down to walking in somebody else's shoes. Connect with Chris: www.chrishood.com    How To Get Involved: Matthew Meehan and Luigi Rosabianca use their combined experience to provide insight and strategic advice to help small and medium-sized businesses in America have the same opportunities as corporate 500 companies. If you're looking for tailor-made solutions to grow your small biz, learn more at www.shieldadvisorygroup.com. Stay Connected: Connect with Matt and Luigi on Instagram: @matthew.r.meehan @luigi_rosabianca @theLiquidLunchProject @ShieldAdvisoryGroup. Visit The Liquid Lunch Project website and subscribe to The Weekly, our Friday morning newsletter, for all the latest in the world of finance, tech, small business, and more. www.theliquidlunchproject.com Make sure you never miss an episode — check out The Liquid Lunch Project on Apple Podcasts, and don't forget to subscribe, rate, and review.

Description: Join us for a thought-provoking conversation with Chris Hood, a renowned digital strategist, and technology expert, as we explore the world of customer-centric digital transformation. In this episode, Chris shares his insights on how businesses can build successful cultures of innovation, accelerate digital transformation, and create customer empathy to drive growth. We dive deep into the importance of understanding customers' needs and how it can help drive business success, while also discussing the critical role of psychological safety in innovation. Chris also sheds light on the concept of purpose-driven technology and the need to bring a human-centric view back to technology. As we navigate the complexities of digital transformation, Chris shares his valuable expertise on bridging the gap between technology and business teams and the key elements to a successful digital strategy. Finally, we explore the impact of AI on our lives and how we can use it to create positive change. If you are a business leader, entrepreneur, or technology enthusiast looking to understand the critical aspects of digital transformation and building successful cultures of innovation, this episode is a must-listen. Tune in to show, where we bring you insights from the most influential voices in the industry. To connect with Chris, visit his website: https://chrishood.com/ Disclaimer: Not advice. Educational purposes only. Not an endorsement for or against. Results not vetted. Views of the guests do not represent those of the host or show. Do your due diligence. Click here to join PodMatch (the "AirBNB" of Podcasting): ⁠https://www.joinpodmatch.com/drchrisloomdphd⁠  We couldn't do it without the support of our listeners. To help support the show: CashApp- ⁠https://cash.app/$drchrisloomdphd⁠  Venmo- ⁠https://account.venmo.com/u/Chris-Loo-4⁠  Buy Me a Coffee- ⁠https://www.buymeacoffee.com/chrisJx⁠  Thank you to our sponsor, CityVest: ⁠https://bit.ly/37AOgkp⁠  Click here to schedule a 1-on-1 private coaching call: ⁠https://www.drchrisloomdphd.com/book-online⁠  Click here to purchase my books on Amazon: ⁠https://amzn.to/2PaQn4p⁠  Follow our YouTube channel: ⁠https:⁠⁠//www.youtube.com/chL1357⁠  Become a paid subscriber and get membership access to exclusive, bonus, ad-free content: https://podcasters.spotify.com/pod/show/christopher-loo/subscribe  Thank you to our advertisers on Spotify. Financial Freedom for Physicians, Copyright 2023

Chris Hood is an internationally recognized voice, thought leader, and digital strategist with over 35 years of experience in online business and technology development. He often speaks to audiences about cultures of innovation, customer-centric mindsets, and digital acceleration. He currently hosts The Chris Hood Digital Show and consults with enterprises and startups about digital acceleration. Mr. Hood teaches business and information technology at Southern New Hampshire University and Colorado Technical University. He previously worked for Google, Fox Broadcasting, and Disney and co-founded Blind Squirrel Games. Find out more about Chris at https://chrishood.com

Chris Hood is a digital strategist and technology entrepreneur with over 30 years of experience in online entertainment and marketing for TV, Film, Music, and Video Games. As the Head of Business Innovation and Strategy for Google, Chris engages with some of the top companies in the world to develop digital transformation strategies that grow business value. At Google, He also hosts the weekly business podcast That Digital Show. Previously, Chris Hood worked as a Director for Fox Broadcasting where he developed storytelling technologies and innovated new mechanisms for viewers to engage with television content for shows like Glee, Gotham, Sleepy Hollow, The X-Factor, and American Idol. His work included the development of TV Everywhere products and interactive media platforms for streaming services. Chris also teaches in the Information Technology department for Southern New Hampshire University and Colorado Technical University.

Welcome back friends to our podcast, unlocking your world of creativity. We've been talking with creative practitioners all over the world about how they get inspired and how they organize their ideas. And most of all, how they gain the confidence and the connections to launch their creative work into the world. And if you've been thinking about this concept of digital transformation, customer orientation, and making the customer first, we are going to take that from concept to reality today with our guest Chris Hood.Chris is a digital strategist, podcaster, and thought leader. He is head of business development, business innovation, and strategy with the Google cloud. With a highly creative background Chris's Website Chris on YouTube @chrishood on Instagram in the media entertainment industries with people like Fox and Disney and Universal. In many circles, he is on the leading edge of the concept of digital transformation.Today as we talk about digital transformation, he defines it as the process by which organizations have to change their technology to keep up with the demands that consumers have. He also reminds us to look at it as more than just improving customer service and that it's real customer orientation. Brought about by the continuous evolution of technology.As technology trends change, businesses have to be able to adapt to them in almost real-time And so, digital transformation is best understood as, if a consumer wants to use a certain type of technology, the business better be ready to support that technology.To understand this concept, he reckons that we start with what is the customer expectation and experience that an individual like us is looking for. He simply refers to this as the outside-in perspective. Start on the outside, understand what the customers want and then work your way to the inside to figure out what technologies and services, and products you need to build to satisfy those expectationsWe asked him to highlight his day-to-day creativity deliverables, especially from his role as head of business, innovation, and strategy at Google.Where we arrive at the deliverables for creativity being the art of the possible. Giving the customer convenience and endless possibilities there has to e innovation. This calls for a lot of teamwork to improve the customer's journey. He soundly guides us and lets us know that it's everybody's responsibility at every organization to solve every problem. And organizations have to be able to accept and embrace that. They have to admit that everyone within that organization is responsible for ideas, creativity, innovation, business, and partnerships. And so he encourages organizations to build and embrace that culture.He started working at a movie theater and has seen how technology has evolved. Which definitely has been an influence throughout his career as a creative of how you reach people who are passionate about something. In conclusion as a creative himself writing a fantasy adventure novel, he described the creative process as a learning process too. Highlighting the importance of continuously growing, evolving, and learning individuals, outside our organizations and careers. Reminding us that that's the only way that we're going to be able to keep up with the things that are changing around us.Chris Hood website: chrishood.comMark Stinson Copyright 2022 Mark Stinson