Podcasts about moments matter

Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative 'Moments Matter' initiative. They discuss the framework's three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in client and teammate experiences. Victor shares insights on the ambassador program, the importance of emotional connections with clients, and how the initiative has become a competitive advantage for KeyBank. The conversation emphasizes the ongoing commitment to improvement and the daily efforts required to maintain high standards in customer service. Takeaways Victor Aranda leads the 'Moments Matter' initiative at KeyBank. The initiative focuses on client and teammate experience. KeyBank's NPS score increased from 57 to 85 in four years. An ambassador program was created to empower leaders across the organization. Sustaining momentum is crucial for long-term success. Emotional connections with clients lead to increased loyalty. The initiative is embedded in onboarding and daily operations. Inconsistency in service is a major challenge to overcome. Continuous improvement is a core value at KeyBank. Celebrating small wins helps maintain motivation and focus. Chapters 00:00Introduction to Moments Matter 02:09Understanding the Moments Matter Framework 05:06Success Metrics and NPS Growth 09:41Implementation Strategies and Ambassador Program 17:35Sustaining Momentum and Consistency 26:10Creating a Competitive Advantage 30:31Emotional Connections and Client Experience 34:45The Daily Commitment to Improvement   Links KeyBank Connect with Vistor Aranda Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Books   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Prawns, Perspective & Parenting: Why the Silly Moments Matter Most Sometimes the most ridiculous memories become the most meaningful.In this heartfelt Friday episode, Justin and Kylie reflect on family, connection, and the unexpected power of silly traditions—like reenacting a 50-year-old prawn-and-tomato-sauce date. From celebrating milestones to navigating teenage heartbreak, this episode reminds us that family life isn’t about perfection—it’s about showing up, being all-in, and seeing our children through a lens of love. KEY POINTS Family memories don’t have to be perfect to matter. A chaotic dinner with bad food can become a treasured story if shared with love and laughter. Perspective is everything—especially with big emotions. When a teenager's heartbreak feels overwhelming, a shift in perspective can transform frustration into compassion. Silly moments build strong families. Reenactments, impromptu plays, or saying “yes” to your child’s wild idea create connection and shared joy. The long game in parenting matters. Showing up, sticking it out, and staying connected builds legacy—not just for now, but for generations. Every child’s intensity is a strength in disguise. Big emotions may feel inconvenient in the moment—but they’re often the foundation for deep love and character. QUOTE OF THE EPISODE “We think we’re supposed to have perfect families—prawns and tomato sauce is not a perfect dish. But that’s the stuff of family.” RESOURCES MENTIONED The Parenting Revolution by Dr. Justin Coulson This is Connection – book mentioned by a listener Shift by Ethan Kross – for understanding and managing emotions happyfamilies.com.au ACTION STEPS FOR PARENTS Say Yes to the Silly Stuff When your kids ask to put on a play, reenact a moment, or share something ridiculous—join in. Shift Your Perspective If you’re feeling frustrated, try seeing the situation through someone else’s eyes—especially your child’s. Celebrate the Everyday You don’t need a 50th anniversary to make memories. Make ordinary moments extraordinary by being present. Notice the Strength in Emotion Big feelings can be exhausting—but they reveal depth, empathy, and passion. Name the strengths behind the storm. Invest TIME Kids spell love T-I-M-E. Whatever else you have going on this weekend, spend it with them. See omnystudio.com/listener for privacy information.

Summary In this episode Chief Revolution Officer John DiJulius talks to Kevin Sloan, Executive Vice President, Head of Retail Banking,for KeyCorp. As Head of Retail Banking, Kevin Sloan leads the execution of KeyBank's retail relationship growth strategy centered on helping clients and communities thrive. His responsibilities include leading 5,500 teammates across Key's 950 branch offices, its Business Performance, Support & Enablement team, and its Client & Teammate Experience team. He is also a member of KeyCorp's Executive Council. Takeaways Why KeyBank focused on the client experience What did Key do to transform their client experience What was the return on investment for Key How did Key keep the client experience momentum going years after Chapters: 00:00Celebrating 200 Years of KeyBank 02:50The Journey to Client Experience Excellence 06:12Moments Matter: A Framework for Success 09:04Recruitment and Retention Strategies 11:46Measuring Success: KPIs and Results 15:02Consistency in Customer Experience 17:46Building a Culture of Recognition 21:08Challenges of Maintaining Momentum 23:56Connecting Purpose with Client Experience 26:53The Importance of Emotional Connection 30:12Sustaining Momentum in Client Experience 33:05Collecting and Sharing Moments That Matter 35:59The Power of Small Gestures 38:48Conclusion and Reflections   Links Connect with Kevin Sloan Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

“Our words carry such weight and such power that they're better off being said even in an imperfect way than not being said at all.” - Michelle Mitchell Is it the small moments that truly connect us? In this heartwarming episode, educator, author and speaker Michelle Mitchell joins Meg Durham to explore the quiet power of everyday conversations. Together they discuss how small interactions, a kind word, a shared glance, a moment of presence can shape trust, connection and resilience in schools and beyond. They explore the different types of conversations we have, the importance of boundaries, and why what goes unsaid can sometimes do the most harm. Michelle shares practical strategies for teachers and leaders to strengthen their communication and build deeper relationships with students and colleagues. This episode is a reminder that our words matter, acknowledgment is powerful, and showing up with care can make all the difference. Episode 144 Shownotes - Click here. ---- Michelle Mitchell Website | Facebook | Instagram ---- Meg Durham - Website | LinkedIn | Instagram Weekly Newsletter - Subscribe here Speaker Request - Complete the booking form to start the conversation. ---- ** The School of Wellbeing is one of Australia's best health and wellbeing podcasts for teachers, educators and school leaders! **

We talk about how baseball has to do more rivalry weekends and events to put eyes on their product. Then we transition to the NFL where we talk new NFL rules including the probable banning of the tush push.

In our broadcast on April 14, 2025, co-hosts Wendy Rose Williams and Gregg Kirk interview author, leadership speaker, and "Miracle on the Hudson" plane crash survivor, Dave Sanderson. Dave tells the compelling story of being the last passenger off of USAirways Flight 1549 on January 15, 2009, after it had to ditch in the Hudson River due to a double engine failure caused by a bird strike. Dave then goes into detail explaining the different miracles that occurred that day and how it shifted his life into one of service to others.Dave is the author of the books “The Limitless Life,” “From Turmoil to Triumph,” “Moments Matter,” “Brace for Impact,” and he also publishes the Moments Matter Magazine. You can visit his website at: https://davesandersonspeaks.com, and you can visit him on LinkedIn at: https://www.linkedin.com/in/hiredavesanderson/To view the 51-minute broadcast in its entirety, click here: https://www.youtube.com/watch?v=olsJ9Za4-JQCONTACT WAKING UP SPIRITUALLY HERE...Our website: https://wakingupspiritually.com/Wendy Rose Williams' website: https://www.wendyrosewilliams.com/Gregg Kirk's website: https://greggkirk.comWaking Up Spiritually YouTube channel: https://www.youtube.com/@wakingupspiritually6114/videosWaking Up Spiritually Facebook page (ask to be invited): https://www.facebook.com/groups/wakingupspirituallyEmail us: wakingupspiritually@gmail.com

From highlight reels to headlines, culture is shifting—and healthcare marketing needs to keep up. In this episode we get into why the moment is overtaking the message. We unpack the Meta tell-all Careless People, dissect the rapid-fire chaos of tech and policy updates (hello, Policy ICU), and explore how fan fiction, fantasy leagues, and even SNL are reshaping engagement in real time. Plus, we break down what it all means for brands trying to show up authentically in the age of short attention spans and hot takes. Ready to rethink your media mix? Tune in now.Subscribe to The No Normal Rewind, our newsletter featuring a mashup of the boldest ideas, sharpest takes, and most rewind-worthy moments from our podcast — right here.The No Normal Rewind is now on LinkedIn! Follow BPD for more updates!

On this week's GoalChat, Liz Heiman, Dave Sanderson, and Brynne Tillman join Debra Eckerling to talk about Networking. Liz is CEO and chief sales strategist, Regarding Sales; Dave is a speaker, #MiracleOnTheHudson survivor, and publisher of "Moments Matter" magazine; Brynne is CEO of Social Sales Link and host of the Making Sales Social podcast. The panel talked about strategies for IRL and online networking, introvert versus extrovert networking, and more. For "52 Secrets for Goal-Setting and Goal-Getting," Debra interviewed leaders, speakers, consultants, entertainers, and changemakers. Everyone in the book is a friend, friend of a friend, someone she previously interviewed, or all of the above. Brynne introduced Deb to Liz and also to Larry Levine, who introduced Deb to Dave. They all have secrets featured in "52 Secrets." Goals - Brynne: Go through your lists of people - and business cards - and connect with them on LinkedIn. Liz suggests, "I can't believe we are not connected," can be the first email - Liz: Make one list of who you want to meet - types/titles/names - and another of where they would be, so you can meet them - Dave: Make your list of Top 20 - people you want to reach out to once a month - and Farm 40 - people you check in with once a quarter. Then, do the outreach; they can be calls, messages, or emails Final Thoughts - Dave: Find your whos for your hows (this is Dave's tip in 52 Secrets) - Liz: Just do it, even if you are uncomfortable. If you don't say, "Hello," you do not know who you are missing - Brynne: Find your next best friend, because that's what's networking can do for you *Note: Liz and Brynne originally met at a conference years ago and now are BFFs Learn More About: Liz Heiman: RegardingSales.com Dave Sanderson: DaveSandersonSpeaks Brynne Tillman: AskSSL.ai Debra Eckerling: TheDEBMethod.com/blog 52SecretsBook.com Learn more about your ad choices. Visit megaphone.fm/adchoices

This full-length episode aims to engage listeners with a comprehensive discussion of the previous week's most relevant topics, spanning sports, politics, and hip-hop culture. Notably, Donald Trump acknowledges Black History Month, while Terrell Owens appears on "It Is What It Is" with Cam'Ron and Ma$e to debate the top three wide receivers, among other subjects. The conversation also delves into immigration issues and features a critical dialogue regarding Scottie Pippen's remarks about Michael Jordan, where Pippen claims he could have secured six championships independently. I appreciate your support and thank you for tuning in.Donate To The Podcast | https://cash.app/$waveynuetronFollow Us On #Instagram | https://instagram.com/thetrevorjacksonpodcast?igshid=YmMyMTA2M2Y=Tap In W/ The Family On #Twitter | https://twitter.com/trevorj865/status/1624799477323165697?s=46&t=cwguTTrEhwYeAaQMgOAY4wFollow The Group On #Facebook | https://www.facebook.com/groups/308646383559995/?ref=share_group_link#SnakeThaGreat | 10pm In #LosAngeles | Apple Music | https://music.apple.com/us/album/10pm-in-los-angeles-single/1654989802Copyright Disclaimer under section 107 of the copyright Act 1976. allowance is made for "fair use" for purposes such as criticism. Comment. News. reporting. Teaching. Scholarship . and research. Fair use is a use permitted by copy status that might otherwise be infringing Non-profit. Educational or per Sonal use tips the balance in favor of fair use ...

Does the offering moment in your church service feel a little stale or like a routine you just go through each week? What if it could be transformed into one of the most powerful parts of your service? We'll share 3 ways to make offering moments matter more on this episode of the More Than a Pastor Show. Links for Today's ShowBlog Post/Show Notes for this EpisodeWatch the YouTube Video of this EpisodeHow Pastors Can Grow Giving in Their Church: 3 Lessons to Learn from Nonprofits

Life can change in an instant. That's why making every moment matter does really matter. So does serendipity. Fearless Fabulous You's Melanie Young recounts avoiding being in the path of a terrorist attack on Bourbon Street in the French Quarter early January 1 by choosing not to have a Last Call drink at a bar nearby at 2 a.m. She shares how a childhood trip to New Orleans changed her life and relationship with food and sparked a tradition of eating her age in oysters on her January 1 birthday.Fearless Fabulous You is broadcast live Wednesdays at 12 Noon ET on W4WN Radio - Women 4 Women Network (www.w4wn.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Fearless Fabulous You Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.

HEY REHABBERS: In this raw and powerful episode, we're diving into the unexpected gifts hidden in life's toughest moments. The struggles, setbacks, and painful experiences we often want to run from? They're the very things shaping your self-worth, resilience, and strength. I'm sharing five unconventional “negative” experiences that, when reframed, can become the foundation for a stronger, more confident you. If you've ever wondered how to turn your pain into purpose or find the lesson in the struggle, this episode is for you. What You'll Learn in This Episode: 1️⃣ Rejection: Why rejection isn't personal—it's a redirection to what's meant for you. How being told “no” builds resilience and sharpens your focus. 2️⃣ Failure: How failure exposes your strength and teaches you lessons success never could. Why falling isn't the end, but a chance to rise stronger. 3️⃣ Loneliness: Why being alone is an opportunity to reconnect with yourself. How solitude strengthens your independence and self-love. 4️⃣ Criticism: How learning to separate valid feedback from noise builds unshakable confidence. Why criticism is often a reflection of others, not a definition of you. 5️⃣ Outgrowing People: Why outgrowing relationships is a natural and necessary part of personal growth. How letting go makes space for new connections aligned with your purpose. Memorable Quotes from the Episode: "Rejection isn't failure—it's redirection to something greater." "Your worth isn't defined by how you fall, but how you rise after." "Loneliness isn't punishment—it's preparation for something bigger." "Criticism doesn't break you—it builds your ability to stand firm in who you are." "Outgrowing people isn't a loss—it's proof you're leveling up." Actionable Takeaways: Reflect on one “negative” experience in your life and write down the lesson it taught you. Practice gratitude for the struggles that made you stronger—list three ways they shaped who you are today. Let go of one belief, person, or fear that's no longer serving you to create space for growth. Call to Action: If this episode inspired you, share it with someone who needs to hear this message. Don't forget to subscribe for more real and raw conversations about growth, resilience, and living in your purpose. Connect with Me: Instagram: @trentshelton

Moments matter! Moments involve our thoughts, choices, decisions, actions, and experiences. And when we make the most of these moments, we experience joy and a sense of purpose in our lives.In today's Monday Morning Moments podcast, I share some thoughts and tips on how to make the most of your moments based on my experiences in working with several volleyball teams including the UT Tyler and Fulshear volleyball programs!  Show Notes:Moments Matter!Start Strong, build momentum in the middle, respond to the moments that demand a response, and FINISH Strong.Play with Joy and focus.Enjoy the momentsSmileFocus on what matters, what you can control.Act like whatever happens is exactly what was supposed to happen and move on to the present moment.Whatever you are thinking about regarding your moment, know that this day, this week, the rest of this year, and the rest of your life matters.      New Episodes of the Monday Morning Moments Podcast are released every Monday on your favorite podcast platforms as well as on YouTube. We also release The Coach's Corner segment on Thursdays. You can subscribe below and never miss a new episode.JOIN NOW!

Imagine surviving one of the most harrowing events in aviation history and then transforming that experience into a powerful message of leadership and resilience. That's precisely what our guest, Dave Sanderson, has done. As a celebrated leadership speaker and survivor of the Miracle on the Hudson, Dave shares his inspiring journey from that fateful day on US Airways Flight 1549 to becoming a bestselling author. Through his three books, starting with "Moments Matter," Dave teaches us to cherish every moment, influenced by his chance encounter with Holocaust survivors. We also learn how the reflective period during COVID-19 shaped his storytelling approach, much like the iconic Star Wars trilogy.This episode dedicates itself to unearthing profound lessons on faith, gratitude, and the art of being non-judgmental. We explore how Dave's shift in mindset helped him become the top salesperson at KPMG and how strategic thinking and dedication can lead to exceptional results. Drawing parallels to Tom Brady's disciplined practice regimen, Dave shares actionable strategies for achieving success, whether in sales, leadership, or personal development. His stories about focusing on clients' needs and navigating internal politics serve as a masterclass in securing major accounts and building a flourishing career.

Saturdays are our family day. No regular work, spending quality time together. My wife and I with our 18 month old son went to the ballpark here in Las Vegas called the Sunset Park after our morning coffee. Watch FULL YOUTUBE INTERVIEW HERE We watched planes landing and taking off. The ballpark reminded me of the days when I spent my own childhood playing baseball games in the same Sunset Park. What realization life gives you? Once upon a time I was 10 years old and now I'm in my later 30s. How time has elapsed! What experiences and evolutions have happened and transpired me during these years! How many life lessons I've learned and practiced along the way that set me in the path of ‘Always on the Grow'! In this episode you will take away many promising insights as below ·       Impact of childhood experiences in shaping one's character ·       Results of practicing gratitude and emotional control ·       Role of parents in shaping young minds Few Inspiring Quotes from the Episode Ø  Change is the only constant that's going on in life all the time and it's to be experienced with Grace and to be thought of from a place of what can we do to maximize these moments Ø  Your whole worldview can shift the moment that you choose to change the way that you see things Ø  I accepted the change that I was willing to adapt and figure out a bigger better quality of life   Follow Manny Vargas:  https://www.youtube.com/@thisismannyvargas https://www.linkedin.com/in/manny-vargas-86ba4449/ https://www.instagram.com/thisismannyvargas/ https://www.facebook.com/thisismannyvargas https://twitter.com/themannyvargas  www.tiktok.com/@thisismannyvargas Manny's website: https://www.alwaysonthegrow.com/

Talk given in 2012

Have you been told to take big, overwhelming actions to make a difference, only to feel like nothing's really changing? If you're a filmmaker or content creator wanting to make an impact, you know how crucial those tiny actions by large groups are. Let's talk about how you can use those moments to not only tell inspiring stories but also drive real action. It's time to turn those tiny moments into big change.Zach Green is an environmental storyteller with a strong focus on rivers and their impact on the natural world. Through his work at Rivers Are Life, Zach seeks to raise awareness about the critical role of rivers in sustaining life on our planet. By crafting character-driven narratives, he aims to educate, inspire, and entertain audiences, shedding light on the work of individuals and organizations dedicated to the protection of our freshwater ecosystems. In this episode, you will learn how to:Master the art of impactful storytelling to create positive change.Unlock the potential of corporate sponsorship in funding creative projects to create impact.Discover how to use media to influence the powerful resource of community to support your purpose-driven mission. Hosted on Acast. See acast.com/privacy for more information.

Many fail to consider that time management is a matter of life management, given that our time is our life. Thankfully God's Word gives us invaluable wisdom and principles on how to make the most of the time we've been given. In week two of our series Your Questions, God's Answers, Pastor Gabe teaches on how to better manage our time in light of who God is and His eternal purposes in our lives.

Many fail to consider that time management is a matter of life management, given that our time is our life. Thankfully God's Word gives us invaluable wisdom and principles on how to make the most of the time we've been given. In week two of our series Your Questions, God's Answers, Pastor Gabe teaches on how to better manage our time in light of who God is and His eternal purposes in our lives.

Micaela Blei, PHD has been teaching, studying and performing true, personal storytelling worldwide since 2012. She is a two-time Moth GrandSLAM winner and former founding Director of Education at The Moth. Her storytelling has been called “heartbreaking and hilarious” and can be heard on The Moth Radio Hour and podcast, Family Ghosts, Risk! and many others. Her memoir, “You Will Not Recognize Your Life,” will be released in late 2024 as an Audible Original. Micaela is a senior story editor and writer for the podcast network Wondery. And, currently she's the visiting professor of Storytelling at the Salt Institute for Documentary Studies here in Portland, Maine. She also works as story editor and story coach. In this conversation recorded on January 5, 2024 on Zoom, Micaela shares with Rachael how she accidentally found herself on stage at The Moth and basically redirected her professional path as a result. She talks about mining our own lives for stories, why we don't need to make our personal experiences universal and how sharing the small moments in life can lead to the deepest connections. She also shares stories of her grandmother who she fondly referred to as “a dish” and "a real flirt." For more about Micaela Blei and to read the episode transcript, visit: www.alongtheseam.com/micaela-bleiFor more from Rachael and Along The  Seam, sign up for the Along The Seam newsletter.

This week, Joyce and Eric dive into the theme of March, Moments Matter. It's incredible nuanced and they tackle the topic on which moments matter the most. Lace-up your sneakers and let's get going

Dive into another captivating episode of "All Paws Pet Talk TV"!

Episode 22 was recorded prior to the holidays.  Well, it took us a minute and we gave ourselves a bit of grace and the permission to take off January!  With that, we focus our cup of coffee conversation on finding kindness.  The best moments happen when we give of ourselves, and we take a breath, and do the smallest of things to make someone else's day matter.  Our kids watch us and model what we do.  Kindness spreads so quickly and it is also a form of self care for us!  finding-moments.com or Etsy Shop

Yesterday January 15, 2024 was the 15th anniversary of the Miracle on the Hudson. This podcast replay is a conversation with Dave Sanderson, who was the last passenger to exit the plane ahead of Capt. Sully, Dave assisted with evacuating all passengers out of the plane and onto the wings. Dave is the author of Moments Matter. Please listen, subscribe and share. brianb@buildcs.net

It typically takes a significant (near) life tragedy to change someone's perspective. Many of us entrepreneurs are wired to achieve while neglecting our most important relationships. Imagine being in a commercial jet that is about to go crashing into the Hudson River. What would be going through your mind and how would your perspective on life change after surviving? Meet this week's guest, Dave Sanderson, who was one of those passengers on U.S Flight 1549 that successfully landed on the Hudson River. The Miracle On The Hudson as they called it. Dave was a busy executive consumed with his career with little time for his family before the incident. But after? How did you his persepective on life, family, and business change? This is a story that all busy entrepreneurs need to hear.  Website: https://davesandersonspeaks.com/ Linkedin: https://www.linkedin.com/in/hiredavesanderson/ Amazon:https://www.amazon.com/stores/Dave-Sanderson/author/B087N5F3ZH?ref=ap_rdr&store_ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true -- Key Takeaways: Dave was a busy executive with no time for family before the plane crash Dad modeled work ethic. Man's role was to feed the family, the wife takes care of the home.  Dad was gone 3-4 days/week for work “Brace for impact” were the words that changed Dave's life Staring death in the face Dave's mom's famous quote. “If you sa you can't, you must.” Two things went through Dave's mind as the plane crashed. 1) Need to spend more time with family 2) Be less judgemental towards people before you hear their story Sometimes you need a push from good people to survive and thrive From take off to landing in the Hudson took 5 minutes. There are a lot of business lessons came from it. Bio Dave Sanderson is an entrepreneur, best-selling author, philanthropist, and survivor of the Miracle on the Hudson. For more than four decades, he has been a top producer for some of the largest sales teams in the world. More than 250000 people have enjoyed his business and personal leadership events' warmth, humor, and inspirational message.  On January 15, 2009, Dave was one of the last passengers off the plane that crashed into the Hudson River, best known as The Miracle on the Hudson, considered the most successful ditching in aviation history.  He is an author and contributing author of three internationally bestselling books including Moments Matter, Brace for Impact, 1 Habit for Success: SmartFem Summit Special Edition, and From Turmoil to Triumph.  After thirty-seven years in sales and sales leadership with roles in companies such as ADP, Peoplesoft, KPMG, and Oracle, Dave founded his executive personal leadership firm Dave Sanderson Speaks International, on January 15, 2014. As a sought-after international speaker, he works with established and emerging leaders and entrepreneurs to help them find opportunities out of uncertainty, aligning with their passion and purpose by employing their leadership skills and igniting their performance by pivoting turmoil into opportunity and challenges into success.  In addition to his 37 years in sales and sales leadership, he was the Director of Security for Tony Robbins for over ten years and was recently named one of the top 100 Leadership Speakers in Inc.com.  Dave has spoken at countless fundraisers that have raised over $14M for the American Red Cross.  Dave resides in Charlotte, NC, with his wife of 36 years, Terri and their four children, Chelsey, Colleen, Courtney and Chance.  -- Want to live a better balanced life and win in marriage AND business at the same time? Purchase our book Tandem: The married entrepreneurs' guide for greater work-life balance. https://www.thetandembook.com/ Need to create more time to dedicate to your marriage? Download this free guide. https://marriedentrepreneur.co/boundaries Need some insight into how to balance it all? Schedule a free discovery call. https://marriedentrepreneur.co/lets-talk

In this week's episode, Adam and Amy start by talking about traditional and progressive education, and what those terms have come to mean over time. They then delve into the massive attendance crisis gripping our schools and examine the political fallout and proposed solutions. Tune in, and remember to share :)

Dave Sanderson is an entrepreneur, best-selling author, philanthropist, and survivor of the Miracle on the Hudson. For more than four decades, he has been a top producer for some of the largest sales teams in the world. More than 250,000 people have enjoyed his business and personal leadership events, warmth, humor, and inspirational message. He is an author and contributing author of three internationally bestselling books, including Moments Matter, Brace for Impact, 1 Habit for Success and From Turmoil to Triumph.  After thirty-seven years in sales and sales leadership with roles in companies such as ADP, Peoplesoft, KPMG, and Oracle, Dave founded his executive personal leadership firm Dave Sanderson Speaks International.   In addition to his 37 years in sales and sales leadership, he was the Director of Security for Tony Robbins for over ten years and was recently named one of the top 100 Leadership Speakers in Inc.com. You can learn more about Dave at his website: https://davesandersonspeaks.com or on Linkedin: @davesanderson --- Support this podcast: https://podcasters.spotify.com/pod/show/lyndsay-dowd/support

Speaker: Tim Bounds

Speaker: Tim Bounds

Dave Sanderson, President of Dave Sanderson Speaks International, discusses PTG, Post Traumatic Growth and how asking a different question after a traumatic event helped transform his trauma into personal growth. ·       See things as they are by not attaching emotion to the meaning. ·       Talking about it, your trauma, telling your story gets it out of your body - you can impact others with your story. ·       You are alive and be happy. This he learned when he reflected on the events that transpired during Airways Flight 1549 descent and ditching (crash, as the passengers would say) into the Hudson River on January 15, 2009. You can read more in books about adversity as a key chance to reflect and convert them into opportunities. ·       Moments Matter, How One Defining Moment Can Create A Lifetime of Purpose ·       From Turmoil To Triumph Also, check out his Leadership programs on his website. Check out Dave's TEDx QueensU Talk on Youtube: Bouncing Back: An Experience with Post-Traumatic Growth Syndrome. Check out these articles on post-traumatic Growth: ·       Wikipedia ·       American Psychological Association Check out the ADHD Transform Journey Program that is now available. We would like to hear from you!  Please send show ideas, questions, or feedback to podcast@tacticalbts.com and join our mailing list here!  Follow us on Facebook, LinkedIn, Twitter, Instagram, and YouTube. Check out our website at Tactical Breakthroughs. André Brisson can also be found on LinkedIn. You can find other Podcast Episodes here!

REMINDER: You are wired for purpose. God designed you with dreams, passions, and ideas that will bring Him glory when you pursue them. The DANGER is when we make the journey all about the mountaintops and try to rush through every step leading up to the “big moments.” Today's episode is all about slowing down and making the everyday, in-between, mundane moments matter. Get your By Words Story candle here: https://www.juneandblume.com/shop/p/storycandle  (Use code BYWRDS10 for 10% off your June + Blume order!) Shop my favorite Bible studies + devotionals: thedailygraceco.com/HANNAHH  Get 20% off your BIOHM Health order with code HANNAH: https://www.biohmhealth.com/  Connect: www.thehannahhughes.com Instagram: @thehannahhughes @thebywordsshow Shop my Amazon faves: https://www.amazon.com/shop/thehannahhughes --- Support this podcast: https://podcasters.spotify.com/pod/show/bywords/support

In this episode, Rev Karla discusses the big difference a small beach mouse can have on an ecosystem and connects that to these small moments in our spirituality and humanity. Every moment matters and every person matters. You are significant. You can read more on this topic from Rev Karla in this week's blog post and watch the uncut version on YouTube.   For a list of full resources for this episode visit us online:  Rev Karla's Podcast → https://revkarla.com/podcast/   For more information and support along your spiritual journey visit our links below ↓  IG → https://www.instagram.com/revkarla/ TT → https://www.tiktok.com/@revkarla FB → https://www.facebook.com/reverendkarla/ Buy Rev Karla a Tea → https://www.buymeacoffee.com/revkarla   Shop Rev Karla's Online Store: shop.revkarla.com   To submit questions for Rev Karla's Podcast email us → spiritualitymatters@revkarla.com    #podcast #spiritualitymatters #exvangelcial #exchristian #spiritualnotreligious #spiritual #spirituality #revkarla #leavingchurch #theology #religioustrauma #leavingchristianity #deconstructingfaith

Imagine transforming how you handle customer service from a necessary part of the business to a moment that truly matters to the client. Sounds intriguing, doesn't it? In today's episode of The Customer Service Revolution, John welcomes Kevin Sloan, executive vice president of the branch network at KeyBank. You'll discover the revolutionary approach to customer service that sets KeyBank apart in the banking industry. Kevin takes us through the journey of KeyBank's “Moments Matter” initiative, a transformational client experience project. He presents the essence of their initiative - the three pillars - head, heart, and hero, and how focusing on these aspects has enabled their team members to forge meaningful connections with their clients. From the intricacies of team selection for the steering committee to maintaining legacy phrases while ushering in new terminologies, Kevin gives a detailed account of their process, successes, and even the challenges they faced. With Kevin's insights, you'll learn how to bring about a cultural shift in your organization, making every client interaction a moment to remember. From the importance of tying the client experience to strategy and starting small to considering sustainability, Kevin shares impressive advice for anyone looking to launch a successful customer experience project. Plus, we delve into the creative ways KeyBank ensured engagement and tracked progress while implementing their project. Get ready to revolutionize your approach to customer service, courtesy of Kevin Sloan and KeyBank's incredible journey. Here are just a few takeaways: Kevin's insights into KeyBank's client experience transformation called “Moments Matter” The three core pillars of KeyBank's initiative - head, heart, and hero - and how focusing on these elements enables their team members to create meaningful moments for their clients KeyBank's strong commitment to consistent customer service, irrespective of the customer interaction platform, be it branches, the contact center, or other channels How the steering committee was carefully chosen to represent diverse roles and perspectives, including those of front-line, client-facing employees The “Moments Matter” initiative's focus on improving the internal teammate-to-teammate experience The use of innovative tactics like harnessing the power of an LMS to track participation and fostering a culture of recognition to promote engagement and attendance in the initiative Resources mentioned: thedijuliusgroup.com/the-customer-service-revolution-podcast customerservicerevolution.com thedijuliusgroup.com/project/cx-executive-academy thedijuliusgroup.com/project/cx-executive-academy-online www.thedijuliusgroup.com Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.  

Dave Sanderson, President of Dave Sanderson Speaks International, discusses how he learned how key moments in your life prepare you to handle the events of today, how the meaning you attach to something can affect emotions in your life, and the need to change the narrative of adversity for a better future.  This he learned when he reflected on the events that transpired during Airways Flight 1549 descent and ditching (crash, as the passengers would say) into the Hudson River on January 15, 2009. You can read more in books about adversity as a key chance to reflect and convert them into opportunities. ·       Moments Matter, How One Defining Moment Can Create A Lifetime of Purpose ·       From Turmoil To Triumph Also, check out his Leadership programs on his website. The Impulsive Thinker is sponsored by the Centre of ADHD Awareness, Canada.  Please donate here! Check out the ADHD Transform Journey Program that is now available. We would like to hear from you!  Please send show ideas, questions, or feedback to podcast@tacticalbts.com and join our mailing list here!  Follow us on Facebook, LinkedIn, Twitter, Instagram, and YouTube. Check out our website at Tactical Breakthroughs. André Brisson can also be found on LinkedIn. You can find other Podcast Episodes here!

What is trust? What factors make up trust? What factors make others feel trust towards us and vice versa? When the trust factor goes up, the work gets done. But how can we move towards building it authentically during times where people are more politically divided than ever before?In this week's episode, Denise Cooper interviews Pamela Brooks-Richards for her take on how we can build genuine trust in the face of change. It can feel extremely uncomfortable to say "no" to our bosses or other authority figures in our working life. What do we do when the noise in our head tells us we can't "be bad", and our nervous system gets activated in challenging work situations? Trust is not only about telling the truth and keeping promises, but it is also about being accountable and restoring trust when it is broken. Building authentic trust in the workplace takes time and effort. It requires accountability, restoration, and confidentiality. Trust is built and destroyed in small moments, so it is essential to be consistent in actions and responses.Accountability is not about micromanaging someone or holding them responsible for everything. It is about taking responsibility for your actions and admitting when you have made a mistake. If you've been looking for ways to build accountability through fostering a trusting work environment, this is the episode for you. THE FINER DETAILS OF THIS SHOWWhat is trust? [3:34]What happens when we don't have trusting, safe spaces at work? [09:03]What role do values play in managing dissonance? [24:25]How do we overcome learned helplessness in the workplace? [36:55]KEEP UP WITH PAMELA BROOKS RICHARDShttps://www.linkedin.com/in/ccsuccessEPISODE RESOURCESJoin the Remarkable Leadership Lessons Community NowVisit the Remarkable Leadership Lessons SiteGot questions? Send them hereInterested in being a guest? Schedule an introduction call!Subscribe on Apple Podcasts, Spotify, or Google Podcasts, and leave us a rating or reviewGUEST BIOPam is known for her passion for people and facilitating positive change for anyone in need with an open mind. She enjoys being an executive coach and helping people discover their strengths to make life transformations. Pam has helped design and run several leadership programs at ASU and continues to help organizations with executive staffing and teambuilding. She appreciates her many opportunities to work with others and being a part of their discovery process, including running Brené Brown's Dare to Lead™ program as a Certified Facilitator and running Conversational Intelligence™ by Judith Glaser. Pam's passion for performance grew throughout her athletic career and playing volleyball for the University of Washington. She studied organizational and interpersonal development in her first masters and...

Cybercrime Magazine CISO Minute host Theresa Payton, Former White House CIO, tells listeners about why moments matter for not just CISOs, but every member of the cybersecurity workforce. The CISO Minute is sponsored by https://knowbe4.com/ • For more on cybersecurity, visit us at https://cybersecurityventures.com/

The California Southern Baptist Convention (CSBC) is asking fellow Southern Baptists to join them in Anaheim and consider taking the next step. A May 6 gas explosion devastated the historic Saratoga Hotel in Old Havana, Cuba, and also rained destruction on nearby Calvary Baptist Church. Remember the words of Isaiah 55:9: God's ways and thoughts are higher than ours.

When we are caught up in uncertain times we tend to fall back into our insecurities, hurt and ultimately the grip of fear. God want us to lean into His grace. Join us as we look at how we can learn from His grace and lean into it to best grow through the toughest times in life. If you'd like to support us - Give Connect with us through: Web Site Instagram Facebook --- Send in a voice message: https://anchor.fm/lifecentralchurch/message

I invite you to listen to Dave Sanderson's incredible story. You'll hear about:The plane crash in January 2009What he had to do to train and how little time he had to get readyStrategies he developed to help him succeedUnexpected situations he and his wingman, Suzanne, encountered Key lessons he learned from doing the swimYou're going to be inspired!

I've noticed my ability to handle what we go through in the military has a direct connection to how connected I feel to my husband. He's the soldier but we're the team and we're in it together. Ideally. Because it doesn't always feel like we're actually in it together. I discovered a way, a small way, to help re-connect our marriage. If you need some encouragement from the real side of military marriage, this episode is just for you. Find Sarah on Instagram! 

Proverbs 14:1 The wise woman builds her house, but with her own hands the foolish one tears hers down. (NIV) Proverbs 27:8 A person who strays from home is like a bird that strays from its nest. (NLT) 
 • Time Matters Deuteronomy 6:6–7 These commandments that I give you today are to be on your hearts. 7 Impress them on your children. Talk about them when you sit at home and when you walk along the road, when you lie down and when you get up. (NIV) Proverbs 22:6 Train up a child in the way he should go; even when he is old he will not depart from it. (ESV) • Moments Matter 
Create Moments 
 • Learning Matters 
 Proverbs 9:9 “Instruct the wise and they will be wiser still; teach the righteous and they will add to their learning” 

Galatians 5:22-23 But the Holy Spirit produces this kind of fruit in our lives: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control. There is no law against these things! (NLT) Galatians 5:24-25 “Those who belong to Christ Jesus have nailed the passions and desires of their sinful nature to his cross and crucified them there. Since we are living by the Spirit, let us follow the Spirit’s leading in every part of our lives. (NLT) • Attitude Matters

Sorry for the late upload! Blame it on the holidays. And speaking of, we won't be releasing a podcast over Christmas and New Years :) But don't let that you stop you enjoying this one! Join Drake and Marie as they discuss introducing a character and making the reader care and why the everyman moments matterGive us feedback at releasingyourinnerdragon(at)gmail(dot)comDrake's Contact Details:Starving Writer Studio: https://www.starvingwriterstudio.com/Drake-U: https://class.drakeu.com/  - Use RYID25 for 25% off!Snurs: https://a.co/d/670MElYMarie's contact details:Books: https://mariemullany.com/workJust In Time Worlds: https://www.youtube.com/c/JustInTimeWorlds?sub_confirmation=1

Too often we find ourselves caring about what other people think of us–and that means we can care too much about my appearance. When I (Sonja) think back to when I first had kids, my "appearance" took way too much time and energy, but I thought people would look down on me if I didn't spend the time dressing up. I share some stories from the past and from more recently of how I've dealt with it all. - How much SHOULD we care about our appearance? - What is an unhealthy balance and what's a good balance? - Is makeup a sin? - Do these choices affect our children? Just a few questions we try to tackle on today's episode of Moments Matter.

This episode was inspired by a passionate educator who reminded us that moments matter not just for our students, but they matter for all educators as well. Moments such as greeting your students at the classroom door is important for the students to have a great start to their day. These moments are also very special to educators as well. This episode is a little reminder to embrace those moments and to take time and feel them. Tweet that inspired this episode. @BrittneyMohrWe tend to talk about the positive effects on students while greeting them at the door. Why have we not talked about the positivity for teachers? There is a special moment that happens everyday with every student while greeting them at the door. Moments matter!

Mark Zona is the the colourful off-the-wall host of Zona's Awesome Fishing Show, Bassmaster TV & BassLIVE. This week a very Real, Raw & Honest Z-Train joins the podcast in a Bassmaster end-of-the-season tell-all that ultimately ends up in us all agreeing that Moments Matter.

In this episode of The Team Allie Beth Allman Real Estate Mental Performance Podcast Erin and Brian talk about The Power of Moments and continue their 6 part mini series on The Power of Moments by Dan and Chip Heath.   In this episode they discuss creating moments of connection through shared meaning, deepening ties and making moments matter. Keith Conlon, MPM is President of Allie Beth Allman & Associates and has helped lead the firm to record sales and unprecedented growth. Over the course of his tenure, the brokerage surpassed over $3.8 billion in sales in 2021, and launched offices in Southlake and Lakewood, and has grown to include nearly 400 agents. Erin Young has a proven track record of working with discerning clientele. Before transferring to New York, she sold luxury condominium space at the W Dallas and W Austin Hotel and Residences. Prior to her jaunt at the W, Erin successfully developed and integrated a sales and marketing strategy, which allowed her to sell out half of a large condo development in eight weeks that were unsold for 18 months prior to her appointment on the project. Brian Cain, MPM, is one of the World's leading mental performance coaches who helps agents take principles proven in elite performance arenas and apply them to their everyday performance through his 10 pillars of mental performance mastery system. Together, each week Keith, Erin and Brian bring you interviews, question and answer sessions and group coaching around mastering the mental aspects of real estate performance and helping you to develop the leadership and mental performance skills you need to succeed. Learn more about your ad choices. Visit megaphone.fm/adchoices

Why is it important to focus on what's NOT working for your potential customers? In this week's episode, I'm joined by our Marketing Director, Lindsay Sterchi, as we discuss why speaking to pain points and problems is the best way to connect with people through your marketing. We talk about: Why talking about pain points allows you to meet people right where they are at How to present your business as a solution to a problem Why only talking about vision and purpose is too vague and out of reach for most people, and what to say instead How to develop language that will help your customer connect with your business and services How to be authentic AND effective in your marketing messages Your potential clients may not see a path forward, but they CAN feel their pain! This episode will help you speak directly to your customers' felt needs as you show them that you have the solution to their problem. Mentioned in this episode:Episode 172: Moments Matter, with RLP Certified Facilitator™ Sonja Wallenbeck REALIFE Resources:If you're ready to discover what matters to you, download our FREE Intro to REALIFE Needs and Values Assessment. You'll gain clarity on what you uniquely need to create a life and career you love. This is one sample of the content we provide for exclusive use by our REALIFE Process Facilitators™. Become a REALIFE Process Certified Facilitator™If you're looking to go deeper personally in your REALIFE and have the desire to serve others and multiply your impact, check out how to be certified as a REALIFE Process Facilitator™! Support the Podcast–Leave us a ReviewAre you growing as a result of listening to the podcast? The greatest compliment you can pay us is to share it with a friend and leave a review on iTunes. Click here and scroll down to Customer Reviews to leave a word on what you've found to be helpful as you're listening in! Connect further with the REALIFE Process®:Join the FREE REALIFE Process® Community - continue podcast topics discussions with Facebook LIVEs and guest interviews Connect with your host, Teresa McCloy on:Facebook- The REALIFE Process® with Teresa McCloy Instagram- teresa.mccloy LinkedIn- teresamccloy About Teresa McCloy:Teresa McCloy is the creator of the REALIFE Process®, an ACC Executive Coach, and an IEA Accredited Enneagram Professional who helps entrepreneurs, business owners, and leaders discover and live out their best REALIFE! She has worked with clients from all over the world to help them bring clarity to their REALIFE and joy to their REALWORK!

How can you not only celebrate big life moments, but also be present and find joy in them? In this episode, Erica and I are joined by RLP Certified Facilitator™ Sonja Wallenbeck. She shares how her experiences with the big moments in her life as a mom led her to start her business, Big Moment Mentor. We talk about: What it means to not just survive, but thrive in life's big moments How discovering her true identity led to clarity and confidence in Sonja's business The supportive community Sonja has created for moms to navigate moments both big and small A practical tool that can help you pivot in the moment and choose to respond in a healthy way, rather than reacting We also talk about how the REALIFE Process™has helped Sonja grow both personally and professionally, and how she uses the tools of the Process in her business. We hope this episode helps you consider how to be present for all the moments that matter in your life. To connect with Sonja:Visit her website to learn more.Check out her podcast, Moments Matter. Download a free guide that will help you have everyday victory over conflict and learn how to respond well instead of react. About Sonja Wallenbeck:Sonja has been married for over 27 years with three grown daughters. As the founder of Big Moment Mentor, Sonja enjoys working with faith-filled moms who are walking through life's milestone moments. She wants to ensure you look back at those memories after they are all done with sweet joy and a sense of fulfillment. She uses tools like the Motions of the Soul and the Enneagram to customize those moments for you and your family. She believes that every mom deserves to have a cheerleader walking alongside them during the most bittersweet milestones of life. REALIFE Resources:If you're ready to discover what matters to you, download our FREE Intro to REALIFE Needs and Values Assessment. You'll gain clarity on what you uniquely need to create a life and career you love. This is one sample of the content we provide for exclusive use by our REALIFE Process Facilitators™. Become a REALIFE Process Certified Facilitator™If you're looking to go deeper personally in your REALIFE and have the desire to serve others and multiply your impact, check out how to be certified as a REALIFE Process Facilitator™! Support the Podcast–Leave us a ReviewAre you growing as a result of listening to the podcast? The greatest compliment you can pay us is to share it with a friend and leave a review on iTunes. Click here and scroll down to Customer Reviews to leave a word on what you've found to be helpful as you're listening in! Connect further with the REALIFE Process®:Join the FREE REALIFE Process® Community - continue podcast topics discussions with Facebook LIVEs and guest interviews Connect with your host, Teresa McCloy on:Facebook- The REALIFE Process® with Teresa McCloy Instagram- teresa.mccloy LinkedIn- teresamccloy About Teresa McCloy:Teresa McCloy is the creator of the REALIFE Process®, an ACC Executive Coach, and an IEA Accredited Enneagram Professional who helps entrepreneurs, business owners, and leaders discover and live out their best REALIFE! She has worked with clients from all over the world to help them bring clarity to their REALIFE and joy to their REALWORK!