Podcasts about Lockton

What if the key to controlling workers' comp costs isn't cutting care, but doubling down on the human element?Marc Cunningham interviews Tamara Johnson, Vice President of Claim Cost Control at Lockton, about how communication and compassion are transforming workers' compensation outcomes. Tamara shares how strategies like injury counseling, supervisor training, and early interventions create better recoveries for employees while reducing costs for employers. They also explore how AI and compliance considerations are reshaping the future of claims management.In this Episode:Why emphasizing communication and empathy leads to faster employee recovery and lower claim costs.The role of injury counselors and supervisor engagement in preventing litigation.How AI, data analytics, and ADA/EEOC compliance are changing the landscape of claims management.

Scott Smidlein is the Head of the Energy Practice at HSB (Hartford Steam Boiler), where his experience in both the insurance and energy industries has helped push HSB into a major insurer in the space. Previously Scott worked for Marsh as a Client Executive and Property Specialist for Marsh's Energy and Power Practice, where he worked with clients on tailoring their insurance programs to best fit their risk management needs. In this final live from RIMS 2024 episode, Scott details the intersection of insurance and energy, shares how curiosity and a willingness to try new things have benefitted his career, and underscores the importance of maintaining relationships throughout your career.   Key Takeaways: ● Scott's role with HSB focuses on growing and running their cyber and energy practices. ● Risk management and insurance weren't Scott's initial career plan. ● The leap from Marsh to Lockton (and back again) gave Scott an opportunity to take on a new challenge. ● Scott is working to help HSB realize its full potential in the insurance and brokerage side. ● Transitioning from the brokerage side to the client side. ● Talent and willingness to try new things always equals opportunity in this industry. ● Scott's average day is chaotic and unpredictable – for now. ● Success, to Scott, means taking HSB to the next level in the insurance industry. ● Saving relationships in the face of a mistake means admitting your error as soon as possible. ● Scott's dream job includes a lot of chaos, a lot of success, and a lot of fun. ● Defining energy as it relates to the future. ● Scott's advice to his early career self is simple — be curious and ask questions.   Mentioned in This Episode: Scott Smidlein HSB   Tweetables:   “To be a specialist in the energy sector you really have to know the technology.”   “The benefit of not burning any bridges when you leave a place is that you maintain those connections and the opportunities keep opening up.”   “If you're always the guy who raises your hand when people ask if you're looking for a new opportunity, you'll find yourself doing a lot of different things.”   “We're a very unique industry that has a ton of opportunity in place. Whatever you're passionate about, there's probably a job for it in the insurance industry.”

This episode is sponsored by Lockton, click here to learn more This episode is available in Spanish - click hereWatch the full video on YouTube - click hereTony Trecapelli's career in automotive began at Saturn, where he saw firsthand what a people-centered culture could look like. Employees were trusted, collaboration was encouraged, and leaders treated the workforce as partners. That environment shaped his perspective early on. When he later moved into GM, the environment felt very different. Decisions came from the top, and people were expected to follow orders without question. Seeing both sides of the industry gave Tony a clear choice about the kind of leader he wanted to be. Instead of command and control, he committed to leading through coaching and support.Now, as President and CEO of Gemini Group, Tony applies those lessons every day. He talks about creating a workplace where people can try, make mistakes, and learn without fear of punishment. In his view, that's how resilience is built — not by avoiding risk, but by facing challenges and adapting together.Tony also reflects on Gemini's small-town Michigan roots. It's a place where people know each other, relationships matter, and the company works hard to keep that spirit alive even as it operates globally. He describes how those values influence daily decisions and help steady the organization in an unpredictable industry.The conversation turns to the realities of being a tier two supplier. Tony shares how tariffs, EV and hybrid transitions, and global competition create constant uncertainty. Instead of pretending to have all the answers, he focuses on being transparent and open with his team, making sure they understand the challenges and feel connected to the bigger mission.Tony also opens up on a more personal level. He talks about what fuels his drive as a leader, the routines that set the tone for his day, and the ways he steps back to recharge outside of work.The episode closes with a live audience Q&A, giving Tony the chance to respond directly to questions about Gemini's future, his leadership style, and the lessons that shaped him. What listeners get from this conversation is more than a story about one leader's journey; it's an honest look at leadership in automotive today. Tony's message is straightforward: leadership is about people first, and culture is what carries a company through change.Themes discussed in this episode:The leadership lessons Tony Trecapelli carried from Saturn's collaborative culture into his careerThe difference between servant leadership and command-and-control styles in automotive organizationsWhy Tony leads Gemini Group with a coaching mindset that encourages growth through mistakesThe daily realities and challenges tier two suppliers face in a volatile automotive supply chainThe impact of tariffs, EV transitions, and political uncertainty on business decisions for suppliersThe role of mentors, personal habits, and values in shaping Tony's leadership approachWhy transparency and clear communication are essential for building trust during times of changeFeatured guest: Tony Trecapelli What he does: Anthony A. Trecapelli is the CEO of

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   The Spencer Educational Foundation, a leading nonprofit organization to nurture the next generation of risk management and insurance professionals, will hold its annual Funding Their Future Gala in New York City on Thursday, September 18, 2025. This eagerly awaited event will occur at the renowned Cipriani 42nd Street, uniting industry leaders and supporters to acknowledge achievements in risk management and insurance.   This year's gala recognizes Tim Ryan, U.S. President at Lockton, for championing the next generation of talent and shaping the future of the risk management and insurance industry. Since being named U.S. President in 2024, Tim has been pivotal in positioning Lockton for the future. With over 30 years of industry experience, Tim brings a strategic and enduring approach to leadership. He is committed to fostering a culture of collaboration and excellence that carries Lockton's momentum forward. Tim's vision is to build on Lockton's strong foundation, guiding the company through evolving market demands while maintaining its reputation as the best place to work in insurance.   “Tim's commitment to attracting and developing top talent has been instrumental in Lockton's continued success and evolution as an industry leader,” stated Julie Gibson, Spencer board member and Chief Marketing Officer at Lockton.   In this episode, Justin interviews Tim Ryan on his career, his risk philosophy, his leadership vision on mentorship, and his recognition by the Spencer Educational Foundation.   Listen to learn about attracting top, rising talent to the risk management and insurance industry.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] The call for educational content submissions for RISKWORLD 2026 is open through September 4th! A link is in this episode's show notes. [:28] About this episode of RIMScast. We will be joined by Tim Ryan. He is the U.S. President at Lockton and the honoree at this year's Spencer's Funding Their Future Gala on September 18th. We'll get his perspective on leadership and the future of risk management in just a moment. [1:00] RIMS-CRMP Workshops! The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:20] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” It will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:37] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:48] The next RIMS Webinar will be held on September 4th and will be led by AXA XL. It is titled “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals”. [2:01] On September 18th, Origami Risk will present “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration”. [2:10] On October 9th, Global Risk Consultants returns to deliver “Natural Hazards: A Data-Driven Guide to Improving Resilience and Risk Financing Outcomes”. [2:19] On October 16th, Zurich returns to deliver “Jury Dynamics: How Juries Shape Today's Legal Landscape”. [2:28] On October 30th, Swiss Re will present “Parametric Insurance: Providing Financial Certainty in Uncertain Times”. [2:37] On November 6th, Hub will present “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World”. Register at RIMS.org/Webinars. [2:49] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through the 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:04] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:17] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:31] On with the show! On September 18th, 2025, the Spencer Educational Foundation will hold its annual Funding Their Future Gala in New York City at the renowned Cipriani 42nd Street. [3:44] This year's Gala recognizes Tim Ryan, U.S. President at Lockton, for championing the next generation of talent and shaping the future of risk management and insurance. [3:54] Tim Ryan is our guest today. He has over 30 years of industry experience. We're going to dive into his philosophies on leadership and what it takes for the next generation of risk professionals to be successful in the short and long term. Let's get to it! [4:11] Interview! Tim Ryan, welcome to RIMScast! [4:32] Tim Ryan is excited to be here today to talk about the Spencer Educational Foundation! He says it's an exceptional organization, doing important work. It's a unique organization that brings the entire industry together to rally around an issue that's important to us all. [4:52] Tim says the recognition is humbling and gratifying. It's nice to be recognized, but he doesn't view it as a personal achievement. He sees it as a reflection of the incredible work being done by Lockton and Associates throughout the country, more than it is of his individual efforts. [5:14] Tim says he is honored to be recognized, and he's proud to be part of a company that sees this as a priority. [5:26] Tim has been at Lockton for 20 years. Before Lockton, Tim worked on the carrier side for 10 years. Tim became the U.S. President at Lockton almost a year ago to the day.  [5:49] Tim's leadership style has changed over time, through the wisdom of maturity and a lot of trial and error. He started in the industry straight out of college. Working at a couple of different organizations exposed him to different leaders along the way. [6:10] Tim learned a few foundational lessons. First, leadership is rarely about title. People follow people, not the position. When Tim was first made a team leader, he was excited to be in charge. He promised himself he wouldn't make the same mistakes his managers had made. [6:37] He made the same mistakes. He started to realize that a leadership position isn't about you. Your job is to set the vision, align stakeholders, make sure there's clarity on roles and responsibilities, and create and foster an environment that allows people to be successful. [6:58] Tim's leadership style is about building teams with complementary skill sets. It's not about being the smartest person in the room; it's about making sure the room is filled with smart and motivated people. [7:08] Put the right people in the right place and trust them to get the job done. People want to believe in what they're doing and who they're doing it with. It's critical to bring together people with a diversity of thought and background. Bring a variety of different viewpoints to the table. [7:28] Tim believes it's critical to get to know your people. What motivates and drives them? What are their goals and aspirations? How do they like to absorb information? [7:55] Tim views it as his job to listen, to motivate, and to remove obstacles. It's about being authentic. Don't play the role, especially for first-time leaders. You have to be open and transparent, and true to yourself. [8:32] Tim says the role of the broker has changed with the world. If brokers did the same things they did 10 to 15 years ago, they would be at risk of being obsolete. [8:44] Fifteen years ago, there was no Instagram or TikTok. You were probably on MySpace, playing music on your iPod. Some of the emerging risks that are at the forefront of today's discussions range from autonomous vehicles to data centers to digital assets and currency. [9:04] The pace of change in the industry is fast, and it's only increasing. The constant emergence of new and evolving risks requires greater specialization and the use of data analytics to deliver deeper insights into our clients' businesses. [9:18] As you look ahead, you can start to see how AI is going to have a dramatic impact on how we do business in the not-too-distant future. [9:26] Despite these advances and changes, for a broker, one thing is unchanged. Clients want us to help them see around corners. They want us to help them understand what's coming next. They look to us to provide expertise and help make decisions. [9:46] Tim says our job is to be a fierce advocate for them, to be that trusted advisor. We need to know and understand their business, the industry they operate in, and the risks associated with it. We need to understand their risk tolerance and help them solve their business need. [10:04] Quick Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [10:26] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process is now open through October 15th, 2025. [10:43] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [10:57] RIMS Events! On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [11:11] On September 14th through the 17th, we will be in Calgary for the RIMS Canada Conference 2025. Visit RIMSCanadaConference.ca to register. [11:21] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [11:37] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is live, and early rates are available until September 5th. Register now to save $110 and secure your spot at the ERM event of the year. [11:59] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [12:14] At the top, Justin mentioned RISKWORLD 2026. Through September 4th, the RISKWORLD education content submission process is still open. [12:23] RIMS invites you to share your experiences, best practices, and innovative strategies that represent the global outlook of risk management. Send us your submission, and who knows? We might select you to speak at RISKWORLD 2026 in Philadelphia! The link is in the show notes. [12:41] Let's Return to Our Interview with Lockton U.S. President Tim Ryan!  [13:03] Tim Ryan talks about cultivating the next generation of risk and insurance professionals. His motivation comes from his story. It's all about paying it forward. He wouldn't be where he is today without the guidance and support of some great mentors throughout his career. [13:16] Tim's mentors had no reason to want to help him, but from early on, they decided to help him reach his potential. Tim started his career as a trainee at Fireman's Fund Insurance in a branch office North of New York City. [13:36] The office manager was incredible. He was generous with his time. He was never too busy to help or answer questions. He always found ways to give Tim opportunities in meetings, in projects, or with clients. [13:49] Opportunities that Tim probably wasn't ready for, but that were part of his developmental process. Tim is incredibly grateful for the impact this manager had on his career and his life. Almost 35 years later, Tim still thinks of him as a person that he tries to emulate. [14:12] Tim says, “ So, John Lience, if you're listening, thank you! It made a difference. Give me a call. I'd love to catch up.” [14:20] Justin is glad to hear the shoutout by name. It's a small world in risk management, and everybody knows each other. John may be listening. Tim agrees, for as big an industry as it is, it is definitely a very small world. [14:33] Tim continues, fast forward to today, this is something that we're passionate about because we see it as a strategic priority for the business. Lockton invests an incredible amount of time and money into the technical and professional development of all its associates. [14:53] It starts with the first-year analysts, many of whom came out of Lockton's intern program. Leaders have an obligation to grow and develop the next generation of talent. [15:04]  It's about creating a culture of continuous learning, one where people feel valued, included, and connected to the purpose of the work and the people that they work with. [15:14] What drives and motivates Tim is that shared sense of purpose that brings everyone together. [15:34] What must the sector do differently to attract, engage, and top rising talent? Tim says the industry has made progress, but we're still not where we need to be. We have to expand the talent pool by building stronger partnerships with different schools and organizations. [15:55] The Spencer Educational Foundation is already doing the work to engage more diverse communities. These relationships help us reach individuals who may not have considered a career in risk and insurance, but bring valuable perspectives and skills. [16:08] Tim continues, beyond sourcing talent, retention has to be a priority. It's great to get people into the industry, but can we keep them? That means investing in leadership development programs accessible to a broader audience, including underrepresented groups.  [16:22] It also means helping young talent understand their purpose and how they fit within the vision of the company they're working in. When people see a path for growth and feel connected to the purpose, they're more likely to stay and thrive. [16:35] Building that workforce that better reflects the communities and businesses we serve isn't just the right thing, but it also makes our industry stronger, it makes it more innovative, and it makes it better equipped to meet the evolving needs of our clients. [16:53] Tim has attended Spencer Educational Foundation's Funding Their Future Gala for years. He was there last year for Lilian Vanvieldt-Gray. She was great! The grant recipients also spoke. They were incredibly impressive. Lockton asked two of them for their numbers and resumes. [17:26] Justin comments that the event itself can be a networking and career advancement opportunity. Tim says it was great to hear from the recipients. It brings it back to what impact the Spencer Educational Foundation has. [17:50] Justin had a great time last year, and he looks forward to seeing Tim this year, on September 18th. The Spencer Educational Foundation supports students and educational programs across the risk and insurance professions. [18:14] Tim says most young people don't have any idea what a broad, vibrant, and dynamic industry this is. We have to do more to generate awareness and excitement about our industry. [18:23] Partnerships like the one with Spencer Educational Foundation are critical. They bring awareness and help us reach smart, young, talented individuals who might not otherwise consider a career in this field. The scholarship program is a big part of that. [18:35] Lockton has been involved in the Foundation since the early days. 20 years ago, they established the John T. Lockton Memorial Scholarship through the Spencer Scholarship Program. [18:47] Lockton continues to support that program, donating over $1 million in funding for about 200 scholarships. The program is just one of the many ways Spencer is driving awareness and engagement in the industry. [18:57] Tim praises the Spencer Educational Foundation for the great work they do with colleges and universities, helping build risk management programs, facilitating internships, and bringing new people into the industry through the scholarship program. [19:06] These partnerships are essential for the future of risk and insurance because they create pathways for students to discover the unique value the profession offers. Tim says many scholarship recipients are working at Lockton today, and they are excellent. [19:37] Tim shares advice to students or early career professionals discovering risk management. “Every year, I meet with our first-year analysts and interns, and I talk to them about this very subject.” [19:45] “We talk about how big the industry is and that there are so many opportunities and career paths available to them. But the backdrop of that conversation is about the pace of change and the importance of being a continuous learner.” [19:59] “You're going to have to reinvent yourself many times over the course of your career to stay relevant, so now, at this early stage of your career, is the time to invest in yourselves. Don't get caught up in worrying about the next promotion or the next step in your career.” [20:13] “Just be patient. You're going to have plenty of time for all that. All that's going to work itself out. Just focus on gaining new experience and knowledge, and figure out what you're good at. Don't just do things. Seek to understand why.” [20:27] “Look, you can have a job or you can have a career, and they're different. But that's ultimately going to be up to you. It's your responsibility. If you focus on what you're doing and do it well, your next job will likely come from someone you're impressing today.” [20:47] “Get out of your bubble, build relationships, network, and go meet with people. Make people want to invest in you.” [21:00] “If you take nothing else out of this conversation, try to remember these things: Be curious. Ask questions. Understand why you're doing things. Show up and be present. If you can do those things, you'll ultimately be successful.” [21:20] Special thanks to Tim Ryan of Lockton for joining us here on RIMScast! We look forward to seeing him on September 18th at the Spencer Funding Their Future Gala in New York City. Visit the link in this episode's show notes for tickets and SpencerEd.org for more information. [21:40] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [22:09] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [22:27] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [22:44] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [23:01] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [23:15] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [23:27] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025, in NYC! The call for RISKWORLD 2026 submissions is open through Sept 4. Spencer Internship Program — Registration Open Through Oct. 15. RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now “Tim Ryan to Receive Honor at Spencer Educational Foundation's 2025 Gala” RIMS Webinars: RIMS.org/Webinars “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals” | Sept. 4, 2025 | Sponsored by AXA XL “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration” | Sept. 18 | Sponsored by Origami Risk “Natural Hazards: A Data-Driven Guide to Improving Resilience and Risk Financing Outcomes” | Oct. 9 | Sponsored by Global Risk Consultants “Jury Dynamics: How Juries Shape Today's Legal Landscape” | Oct. 16, 2025 | Sponsored by Zurich “Parametric Insurance: Providing Financial Certainty in Uncertain Times” | Oct. 30, 2025 | Sponsored by Swiss Re “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World” | Nov. 6 | Sponsored by Hub   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule Intro to ERM for Senior Leaders | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “The Strengths of DE&I Initiatives with Lilian Vanvieldt-Gray of Alliant Insurance Services”, Spencer Gala Honoree 2024   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Tim Ryan, U.S. President, Lockton Spencer Educational Foundation Funding Their Future Gala's 2025 Honoree   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Ondrea Matthews, Sr. Director, Risk Management & Benefits at CoorsTek. Ondrea is also on the board of RIMS. She will be presenting at the RIMS Western Regional on October 2, “Gone But Not Forgotten: Mastering Absence, Disability, and Risk Without Losing Your Sanity!” Justin and Ondrea cover her risk career, the history of CoorsTek, her risk philosophy, and her experiences on the RIMS Rocky Mountain Chapter Board and the RIMS Global Board. She suggests how risk managers can work with HR to bring value to the organization.   Listen to learn about Ondrea's upcoming presentation at the RIMS Western Regional Conference.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] The call for educational content submissions for RISKWORLD 2026 is open through September 4th! A link is in this episode's show notes. [:28] About this episode of RIMScast. We will discuss HR risks with Ondrea Matthews, the Senior Director of Risk Management and Benefits at Coorstek. She is also a RIMS Board Director. She will share her risk perspective. [:55] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [1:06] The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:22] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” It will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:39] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:50] The next RIMS Webinar will be held on September 4th and will be led by AXA XL. It is titled “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals”. [2:03] On September 18th, Origami Risk will present “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration”. [2:12] On October 30th, Swiss Re will present “Parametric Insurance: Providing Financial Certainty in Uncertain Times”. [2:20] On November 6th, Hub will present “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World”. Register at RIMS.org/Webinars. [2:32] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is jam-packed with educational sessions that will resonate with risk practitioners in all stages of their careers. [2:53] See the full agenda at RIMS.org/ERM2025. [2:59] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:14] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:26] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:41] On with the show! Our guest today is Ondrea Matthews. She is the Senior Director for Risk Management at CoorsTek. She is also a RIMS Board Director. On October 2nd, she will have a key role at the RIMS Western Regional Conference at the Santa Clara Marriott in California. [4:02] On the afternoon of October 2nd, she will be co-leading the session “Gone But Not Forgotten: Mastering Absence, Disability, and Risk Without Losing Your Sanity!” We're going to get a preview of that session, and she'll be speaking to us from experience. Let's get to it! [4:19] Interview! Ondrea Matthews, welcome to RIMScast! [4:25] As of January 2025, Ondrea is on the RIMS Board of Directors. Ondrea will be a presenter at the RIMS Western Regional Conference on October 2nd, partnering with ESIS, talking about Gone But Not Forgotten, touching on absence management. [5:04] Ondrea started as an engineering major. With an engineering degree, Ondrea moved from Michigan to Colorado and landed in claims. She was a Workers' Compensation claims adjuster and manager for about 11 years. She decided that claims was not where she wanted to be. [5:29] Eighteen years ago, Ondrea moved to CoorsTek as their Risk Manager. It's been great at CoorsTek with a lot of opportunities, from Risk Manager to her current role, Senior Director of Risk Management and Benefits. She oversees insurance. [5:59] CoorsTek has nothing to do with beer. Adolph Coors founded CoorsTek in 1910. He is also the Founder of Coors Brewing. He branched out into ceramics. CoorsTek is the leading global manufacturer of technical ceramics in the world. It's headquartered in Golden, Colorado. [5:36] Justin and Ondrea comment on the beauty of Golden, Colorado. Justin likes the Coors Brewery and recommends the tour. He says Coors Ceramics (CoorsTek) is a close second. Both Coors Brewing and CoorsTek are owned and managed by the Coors family. [7:08] CoorsTek has 30 facilities across 10 countries. Ondrea has visited the majority of the CoorsTek facilities and has built relationships with the local leadership teams in Finance, Human Resources, and Health and Safety. [7:34] CorsTek manufactures thousands of parts, but the processes and materials are fairly consistent. They have a very low claim volume. That allows the risk team to focus on streamlining renewals, process improvements, and communication flow. [7:48] They prioritize larger strategic initiatives in alignment wth their corporate vision. It's not challenging when they all come together for the same common purpose. [8:13] Ondrea's team includes Ondrea, with a full-time Risk Manager and a part-time Workers' Compensation Manager. It's a department of 2.5. The work ebbs and flows. Between renewals and with low claim volume, there is some downtime to work on projects and other initiatives. [8:36] CoorsTek is looking at further developing its fleet management and maintaining alignment with global partners. The size of the risk team is good for CoorsTek. [8:51] Ondrea prioritizes risks by the largest exposure. CoorsTek pays attention to what is most impactful and prioritizes the health and safety of its employees. That's through Workers' Compensation, Health and Safety Partnerships with the global EHS staff. [9:12] CoorsTek looks at its property exposures. Its property insurer has a robust Risk Engineering department. CoorsTek has a dedicated Property Protection Engineer. CoorsTek prioritizes people first, and then the balance sheet and the financials. [9:31] CoorsTek is a very innovative company. The teams are always bringing a new product or process to the table. They look for ways to protect the company's financials while still enabling growth; for ways to say yes to the business while making them aware of the risks and costs. [10:17] Ondrea explains how she oversees benefits. Benefits represent a large strategic risk and opportunity, as well as increased fiduciary responsibility. [10:39] Ondrea explains that changing a health care provider requires not just a detailed financial analysis but also assessing the risk related to employee engagement, comprehensive communication, access to care, and employees' emotional well-being. [11:00] It's a framework of risk identification, assessment, and response. [11:05] Ondrea monitors risks like medical inflation, pharmacy management shifts, compliance, and vendor performance, to continually reduce financial exposure to the company and employees, related to large losses, changes in prescription coverage, deductibles, and more. [11:24] CoorsTek works with partners, consultants, and local human resource teams on responses to support and clarify for its employees. [11:44] At CoorsTek, risk doesn't just belong to Ondrea and her team. Risk is addressed by every function, every day. CoorsTek has a wide expanse of expertise, and they've brought everyone together to support the company. [12:01] They have a global trade department, a supply chain, and a government affairs position, and they've kept on top of the tariffs for the organization, reporting on changes weekly or bi-weekly. CoorsTek's Health and Safety team is also global. They stay on top of regulations. [12:19] Ondrea appreciates the collaboration they all have at CoorsTek. It makes her job easier. When they say risk, it doesn't mean Ondrea and her team. Every department comes together to face all the new challenges they are seeing recently in the economy. It's in the KoorsTek culture. [12:57] Ondrea is fortunate to have access to CoorsTek's leadership. Most of the employees do. The CEOs have direct email lines, and any employee is welcome to reach out at any time. [13:24] In Ondrea's unique role, combining risk and benefits, she has the opportunity to join the Human Resources team and the Finance leadership teams, and she reports directly to the CFO for the family company. [13:40] The family has helped build and support mechanisms for communicating with leadership. They do skip-levels. Everybody feels respected as individuals. Ondrea joined the company when they had one global location, and the company was a lot smaller. [14:05] Ondrea has been able to grow with the company and see the evolution that has come with that growth. It's exciting to see all the innovation and all the ways that CoorsTek continues to contribute to the communities and the world. [14:23] Quick Break for RIMS Events! On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [14:38] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [14:55] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is live, and early rates are available until September 5th. Register now to save $110 and secure your spot at the ERM event of the year. [15:17] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [15:32] At the top, Justin mentioned RISKWORLD 2026. Through September 4th, the RISKWORLD education content submission process is still open. [15:41] RIMS invites you to share your experiences, best practices, and innovative strategies that represent the global outlook of risk management. Send us your submission, and who knows? We might select you to speak at RISKWORLD 2026 in Philadelphia! The link is in the show notes. [15:59] Let's Return to My Interview with RIMS Board Director Ondrea Matthews!  [16:11] Ondrea is a member of the RIMS Rocky Mountain Chapter. Rocky Mountain Chapter members Emily Buckley, Emily Bloedel, and Neil Colclough have been guests on RIMScast. Ondrea joined about 18 years ago when she started at CoorsTek. She's glad she joined. [17:02] The RIMS Rocky Mountain Chapter has been amazing. It helped create a community for Ondrea. She joined, not knowing a lot about risk management. The chapter has been a source of support for her for her entire career. She wouldn't be where she is today without that community. [17:40] Ondrea joined the chapter board and has held a lot of board positions, including Past President, Community Service Chair, and Secretary. She finds her time with the chapter to be invaluable. She was excited that Neil Colclough won the Volunteer of the Year award. [18:07] It's exciting to see the energy that the current board has. [18:21] As of January of this year, Ondrea is a member of the Global RIMS Board. She loves her interactions with RIMS. She likes the camaraderie and impact that you have from serving on a board. [18:53] The opportunity to serve on the RIMS Global Board came up. It was an intense process to be nominated. She's learning a lot. She's surrounded by great leaders who have been on the board for a couple of years. She loves the energy Kristen Peed brings to the board. [19:46] RIMS emphasizes professional development, inclusivity, and innovation in risk management. Ondrea's passion is giving back to the community. She appreciates the inclusion that RIMS brings. It brings together people from every walk of life and level of risk management. [20:45] Ondrea feels that RIMS's culture is very inclusive. She was welcomed with open arms. She hopes that everyone else in the RIMS community is feeling welcomed and that we want their thoughts, ideas, and their participation. [21:03] Ondrea appreciates the inclusion around RIMS. Professional development and innovation go hand in hand. You need to educate to innovate. Risk managers need to stay ahead of innovation, bring ideas to the table, and not just solve problems as they are presented. [21:31] Ondrea talks about workforce well-being and risk management, and the risks of recruitment, retention, absenteeism, and presenteeism. These are not as easy to quantify as an actuarial analysis for future claims and IBNR projections. They rely on human behavior. [22:12] CoorsTek gathers data through annual engagement surveys and Great Places to Work surveys, and addresses those results with action items, identifying areas of risk to its human capital and employee well-being. [22:27] Ondrea thinks you need to look at employee well-being through a different lens than “How is everybody feeling today, and how are they reacting to surveys?” You need to look at them with respect to absenteeism. Why are employees not showing up? [22:56] What are you doing to improve their work-life balance or get them other supports that they may need in their lives so that they can be present at work? [23:07] A Final Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [23:27] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process is now open through October 15th, 2025. [23:43] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [23:57] The Spencer 2025 Funding their Future Gala will be held on Thursday, September 18th, at the Cipriani 42nd Street in Manhattan, New York. This year's honoree is Tim Ryan, the U.S. President of Lockton, and we look forward to having Tim join us here on RIMScast very soon. [24:16] A link to the Gala is also in this episode's show notes. Buy a ticket, enjoy a great night in the city, and support the future of risk management. [24:24] Let's Conclude Our Interview with Ondrea Matthews! [24:31] Ondrea will be at the RIMS Western Regional Conference on October 2nd. She is very excited. This is her 3rd Western Regional Conference. She's kicking herself for not having gone all these years in the past. [24:50] Ondrea says the vibe there is one of connections. It's a lot smaller than RISKWORLD. The Western Regional Conference is a little more laid back. There's more time to create connections and have meaningful conversations. [25:16] It provides the opportunity to create a network with people who have the same challenges as you. There's a session on wildfires. Someone in another region may not have a wildfire exposure like they have in the Western Region. It brings people together. [25:46] Ondrea will have a session on October 2nd, “Gone But Not Forgotten: Mastering Absence, Disability, and Risk Without Losing Your Sanity!” She will co-present with Brett Wilson of ESIS, a Chubb company. [26:04] The session title is a mouthful! Ondrea says she is excited to present the topic with Brett. They are getting to know each other now. [26:35] Ondrea has sat on the planning committee for the Western Regional Conference for the last couple of years. Ondrea is the conference liaison for ESIS. ESIS wanted to present this topic, and they asked Ondrea if she knew anyone who would be able to speak on this with them. [27:05] As Ondrea was already familiar with the ESIS team and currently leads absence management within CoorsTek, it seemed that she would be a really good fit, so she will be co-presenting with ESIS. [27:20] Ondrea says there are so many changes in compliance and regulation regarding absence management that it is an organizational risk. It's not just an employee well-being risk, but it's also a compliance and financial risk. [27:39] The regulations change quickly. If you are a national company across the U.S., every state has its nuance. You have to know what every state is doing where you have employees, whether it's a virtual employee or hundreds of employees.  [28:02] Regulations can put your organization at significant risk for non-compliance. There's also a reputational risk that goes along with non-compliance. [28:24] The presentation will include tips and thoughts on avoiding the common pitfalls that organizations face in navigating these regulations. [28:37] Ondrea suggests helping risk leaders connect more with their Human Resource partners, create more value for them within the company, and create more value for the company. [28:53] Ondrea will give the audience time to ask questions and share stories. Ondrea says the best sessions are interactive. Presenters learn as much from an audience as they hope the audience is going to learn from them. [29:12] Each attendee has a unique mindset and situation. Sharing unique situations helps broaden everyone's overview of how to address and potentially help solve problems. [29:27] If you're going to attend, everybody bring your questions! Ondrea's very personable and easy to speak with. Even after the session, people come up to her. She will be at the Western Regional Conference for the entire time, hoping to get some good sessions in. [29:43] Ondrea says she is available anytime through LinkedIn or email. She is happy to connect. [30:09] Ondrea shares how empathetic communication can help defuse a risky or contentious employee absence situation. Keep in mind that when an employee is on leave, it's because they are going through a significant life event. We need to have ongoing communications with them. [30:30] People think that when an employee's not at work, they shouldn't talk to them or bother them. Ondrea says you need to continue to let your employees know they're a part of the organizational family still and that you care for them. [30:51] Empathy goes a really long way. Listening and active listening help, even if you don't have answers for what they're going through. Let them know that you are going to help them navigate this. [31:04] CoorsTek has a great internal team that helps manage, leads, and is the point for employee communication. CoorsTek outsources its leave management to distance itself from the regulatory environment and focus on the employee as a person. [31:30] Justin adds that it's that sort of perspective that you're going to get at the RIMS Western Regional Conference when you go to Ondrea's session on October 2nd, “Gone But Not Forgotten.” Do not forget to go and attend! Ondrea is looking forward to seeing everyone there! [31:52] Special thanks again to Ondrea Matthews of CoorsTek and the RIMS Board of Directors for joining us here at RIMScast. Remember to see her at the RIMS Western Regional Conference from October 1st through the 3rd. [32:06] Ondrea will deliver the session on October 2nd, “Gone But Not Forgotten: Mastering Absence, Disability, and Risk Without Losing Your Sanity!” The conference will be held at the lovely Santa Clara Marriott in California. [32:20] Register, attend, and tell Ondrea that you heard her first here on RIMScast! [32:27] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [32:55] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [33:13] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [33:31] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [33:47] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [34:01] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [34:13] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 The call for RISKWORLD 2026 submissions is open through Sept 4. RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025, in NYC! Spencer Internship Program — Registration Open Through Oct. 15. RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity, Equity, & Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now www.coorstek.com RIMS Webinars: RIMS.org/Webinars Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals | Sept. 4, 2025 | Sponsored by AXA XL “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration” | Sept. 18 | Sponsored by Origami Risk “Parametric Insurance: Providing Financial Certainty in Uncertain Times” | Oct. 30, 2025 | Sponsored by Swiss Re “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World” | Nov. 6 | Sponsored by Hub   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — Sept 2‒3, 2025 | Presented by RIMS and PARIMA RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule Intro to ERM for Senior Leaders | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Vendor Management with David Neikrug” “ERM, Retail, and Risk with Jeff Strege” “Supply and Bike Chains with Emily Buckley”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Ondrea Matthews, Sr. Director, Risk Management & Benefits, CoorsTek   Production and engineering provided by Podfly.  

Lisa Hawker, Regional COO of people solutions at Lockton, and the current chair of the Council of Employee Benefits Executives, and Jenn Walsh, Founder and CEO of Genuine Shift, sat down with Leader's Edge at the 2025 Employee Benefits Leadership Forum. They share stories drawn from over 30 years each of experience, muse on trends, and focus on the future of employee benefits.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews David Neikrug, CEO at Optimatum Solutions, about managing vendors of employer-sponsored healthcare and a recent Optimatum Solutions report, “A Path Not Taken: Vendor Management in Employer-Sponsored Healthcare”. David explores with Justin the topic of applying risk management tools to HR programs and plans, an area that risk managers rarely visit. They touch on ways for risk managers to contribute at the table using the risk management skills and tools that they have applied to recognized risk areas for years.   Listen to learn about the benefits of managing benefit plan vendors.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast. Our topic is vendor management. We will dive deeply with Optimatum Solutions CEO, David Neikrug. [:40] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [:50] The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:07] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” It will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:24] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:35] The next RIMS Webinar will be held on September 4th and will be led by AXA XL. It is titled “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals”. [1:48] On September 18th, Origami Risk will present “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration”. [1:56] On October 30th, Swiss Re will present “Parametric Insurance: Providing Financial Certainty in Uncertain Times”. [2:05] On November 6th, Hub will present “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World”. Register at RIMS.org/Webinars. [2:17] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is jam-packed with educational sessions that will resonate with risk practitioners in all stages of their careers. [2:38] See the full agenda at RIMS.org/ERM2025. [2:44] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [2:58] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:11] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:26] On with the show! You wanted to hear about vendor management, and that's why I reached out to Optimatum Solutions CEO, David Neikrug, to discuss the findings in Optimatum's new report, “A Path Not Taken: Vendor Management in Employer-Sponsored Healthcare”. [3:50] It's got some fascinating insights, and I wanted to extend the dialogue beyond the PDF, so let's get started! [3:56] Interview! David Neikrug, welcome to RIMScast! [4:07] Justin hasn't covered vendor management much on RIMScast. Justin invited David on the show to talk about Optimatum's publicly available paper, “A Path Not Taken: Vendor Management in Employer-Sponsored Healthcare.” This speaks to a risk management audience. [4:28] There is a link in this episode's show notes. The average cost of healthcare in 2025 is pushing north of $25K total cost, per employee per year, and it's an outsourced function. It's a large amount of money. [5:08] HR generally doesn't have the traditional service level agreements (SLAs) or performance guarantees that are present in an IT services agreement. That's a major disconnect that leads to financial, operational, and risk issues that go unchecked. [5:44] Traditionally, we don't see risk managers getting involved in HR things like employer-sponsored healthcare. David encourages risk managers to take the tools and skills they know and apply them to HR and employer-sponsored healthcare and retirement plans. [6:23] David suggests risk managers should demand vendor transparency when it comes to fees, debits, and credits. David talks about pharmacy rebates, segregation, and how credits are captured and applied. [7:09] David says vendor harmonization can be applied vertically or horizontally. The vertical side is when a company has acquired several HR benefits and programs, and then merges them into one program. The value creation by doing that is immense. [7:56] David says horizontal harmonization applies to anybody who aggregates companies of various kinds, including family offices. Each company may have a disparate benefits plan. Bringing plans together can save hundreds to thousands of dollars per employee per year. [8:46] Those are the types of numbers Optimatum Solutions is seeing as the opportunity for a risk manager to focus on as a quantifiable value proposition of bringing 10 vendor programs into one aggregated program. [9:14] From a risk standpoint, you have a single source to manage across enterprises. [9:31] David often speaks using numbers to convey the point. He says risk managers have a wealth of information and know what they are doing. When it comes to opportunities to create value, HR is an area they're not thinking about. [10:25] David suggests surveying risk managers and asking what percentage of risk managers are focused on the HR side, employer-sponsored healthcare, and retirement plans. You'll see the opportunity is almost endless. [10:44] Quick Break for RIMS Events!  On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [10:59] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [11:15] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is live, and early rates are available until September 5th. Register now to save $110 and secure your spot at the ERM event of the year. [11:37] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [11:52] At the top, Justin mentioned RISKWORLD 2026. Through September 4th, the RISKWORLD education content submission process is still open. [12:02] RIMS invites you to share your experiences, best practices, and innovative strategies that represent the global outlook of risk management. Send us your submission, and who knows? We might select you to speak at RISKWORLD 2026 in Philadelphia! The link is in the show notes. [12:20] Let's Return to My Interview with David Neikrug!  [12:42] David says the first thing to do is make sure risk managers have a seat at the table of employer-sponsored healthcare. They need to look at and understand all the terms and conditions of the contracts, looking for the low-hanging fruit. [12:55] Look for Service Level Agreements, Performance Guarantees, and Built-in Reconciliation Clauses for the vendor to provide a self-reconciliation of all the debits and credits from the plan year. Understand the contracts. [13:17] Second, make sure that you're a part of the team. Look at what you can do, bringing all the tools that you've acquired, dealing with the risk side over the years, and applying them to the HR benefits side. [13:54] For organizations of between 500 to 5,000 employees, there is ample opportunity. Those are going more unwatched than the larger organizations. The vendors aren't used to being held as accountable as they are for a Fortune 100. [14:21] David would say there isn't an organization that doesn't have an opportunity. It's a matter of focusing on it and bringing your expertise to the table to help your organization hold those vendors accountable, drive savings and performance, and create value. [14:59] David said Optimatum Solutions had a client that was a rapidly growing organization. They had acquired a company and decided to change the acquired company's vendor because they had been using a different vendor. [15:22] David mentions that Optimatum Solutions has a focus on improving or fixing relationships with vendors, versus running an RFP and finding a new vendor. It's better to fix a problem than to replace it. [15:40] Someone at the client company decided to move the pension plan business of the acquired company to a new provider. The plan was started in 1972, before the ERISA regulations on how pension plans are managed. The new vendor did no due diligence and took it over. [16:37] Within the first year, there was a claim by a retiree that the lump sum payment should have been 10 times what it was, stemming from one example in a plan document of how a benefit will be calculated. The company had to defend an $18 million potential claim. [17:11] It took three years to resolve. This taught the new vendor what the old vendor had been doing seamlessly for all those years. The former vendor knew how to deal with various situations, including payments to international employees. [17:49] The new vendor hadn't understood what they were acquiring. That led to a colossal mess. [18:10] It was an HR issue. They had a risk manager, but hadn't thought of having the risk manager at the table for this event. [18:20] A Final Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [18:40] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process is now open through October 15th, 2025. [18:56] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [19:10] The Spencer 2025 Funding their Future Gala will be held on Thursday, September 18th, at the Cipriani 42nd Street in Manhattan, New York. This year's honoree is Tim Ryan, the U.S. President of Lockton, and we look forward to having Tim join us here on RIMScast very soon. [19:29] A link to the Gala is also in this episode's show notes. Buy a ticket, enjoy a great night in the city, and support the future of risk management. [19:38] Let's Return to the Conclusion of My Interview with Optimatum Solutions CEO, David Neikrug! [19:47] Behavioral and mental health are workforce concerns and reputational risks. David says the real number is productivity. If a factory has employees out for behavioral health issues, it has to replace those employees with temporary workers while still paying them. [20:43] The total cost of unmanaged behavioral health in a workforce is not just the behavioral health medical claims, pharmacy claims, or inpatient claims; it's also the lost working hours of those employees and the replacement costs of those employees. [21:15] That's a much larger number than just the surface of behavioral and mental health. Today, all health plans have strong behavioral programs. Organizations have Employee Assistance Programs (EAPs). [21:38] There are also point solutions adding a layer of a microbenefit on top of the program to ensure that employees are receiving the right care at the right time, in the right place.  [22:01] Organizations have the right tools. An employer will have all these programs, but they're disconnected. No one is bringing everyone to the table. [22:24] For a certain cost per employee per month, an EAP vendor will provide a given number of behavioral health visits. They will support the process within the traditional healthcare delivery system. Organizations can have point solutions for behavioral health. [23:00] Organizations can have these vendors at the table to understand what's going on at the organization. Are there RIFs? Are there acquisitions? Does the organization have seasonal issues driving stress? Is there an issue with the community where the organization is located? [23:20] Look at it holistically. Bring all these vendors to the table and discuss what's going on.  [23:30] In an unfortunate situation where employees are very stressed and have some sort of episode while at work, that's a material reputational risk, internally, and it may become an external issue. Most employers today have the vendors in place who can support them. [24:05] The steps are bringing the vendors to the table and managing them to ensure that they're aligned with the intended outcomes, and everyone's goal is aligned accordingly. [24:20] When you're discussing the organization with vendors, what about trade secrets, such as expansion and strategy? David says if you have the right vendor, they're about confidentiality. [24:46] If you're about to announce a Reduction in Force (RIF) or an acquisition, you will want your EAP in place to train managers to deal with employees who may be stressed. [26:01] David talks about AI risks. Ensure that when your employees are using any AI platform, you have thoroughly vetted the platforms you are allowing them to use to make sure that none of your proprietary or confidential information lands in public. [26:36] When using AI with confidential information, unless it's a closed system, you have a material risk of it being exposed. [27:02] AI is here for the future. It will change the face of every single profession. Justin assures that there will be no bots hosting or guesting on RIMScast! [27:35] David asks organizations, in the face of AI, What are you doing about it? How are you training and supporting your employees so that they can be part of the future, versus being a former employee who has been replaced due to AI? [27:54] In analytics, AI is simplifying delivery and crunching numbers like we've never seen before. These are incredible benefits for organizations in the future. [28:27] David thinks that you need internal tools to ensure that your employees are not divulging confidential information within public tools and that your vendors and their vendors are all aligned to apply the same rules for confidentiality. [29:12] David, you have been such a wonderful guest! I'm so glad that you were here to provide a little extra insight into the recent Optimatum Solutions paper, “A Path Not Taken: Vendor Management in Employer-Sponsored Healthcare”. A link is in this episode's show notes. [29:35] At the end of the paper is David's contact information. [29:53] Special thanks again to Optimatum Solutions CEO, David Neikrug, for joining us here on RIMScast. You can find the link to A Path Not Taken, the professional report, at OptimatumSolutions.com and in this episode's show notes. [30:11] I've also got links to RIMS coverage of vendor management in this episode's show notes. [30:17] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [30:45] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [31:03] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [31:21] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [31:37] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [31:52] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [32:04] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 The call for RISKWORLD 2026 submissions is now open! RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025, in NYC! Spencer Internship Program — Registration Open Through Oct. 15. RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now Optimatum Professional Report: “A Path Not Taken: Vendor Management in Employer-Sponsored Healthcare” OptimatumSolutions.com RIMS Webinars: RIMS.org/Webinars “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals” | Sept. 4, 2025 | Sponsored by AXA XL “Driving Better Incident and Claims Management with Data, Technology & Strategic Collaboration” | Sept. 18 | Sponsored by Origami Risk “Parametric Insurance: Providing Financial Certainty in Uncertain Times” | Oct. 30, 2025 | Sponsored by Swiss Re “Geopolitical Whiplash — Building Resilient Global Risk Programs in an Unstable World” | Nov. 6 | Sponsored by Hub   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — Sept 2‒3, 2025 | Presented by RIMS and PARIMA RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “ERM, Retail, and Risk with Jeff Strege” “Supply and Bike Chains with Emily Buckley”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: David Neikrug, CEO at Optimatum Solutions LLC   Production and engineering provided by Podfly.  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   The inaugural RIMS Texas Regional was held Aug. 4‒6 at the Henry B. Gonzalez Convention Center in San Antonio. Nearly 500 attendees filled the hall for the groundbreaking event, which united the Texas RIMS chapters and welcomed risk management professionals worldwide.   In this episode, Justin interviews Conference attendees Tiara Wallace, DFW RIMS Inclusivity Chair and Director of RISK Invesco US, Jason Turk,  Director of Operations for Bondy Law Group, and Founder of Swag for Schools, and Maximilian Glodde, Co-Founder and CEO of MEO Continuity. They discuss their experiences at the inaugural RIMS Texas Regional Conference, their risk management backgrounds, and their advice for risk managers today.   Listen to learn more about this inaugural annual RIMS Texas Regional event.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast, recorded and produced live onsite at the RIMS Texas Regional Conference 2025 in San Antonio. We have three fascinating perspectives today. [:47] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [:58] The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:14] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” It will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [1:32] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:43] The next RIMS Webinar will be held on September 4th and will be led by AXA XL. It is titled “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals”. [1:56] On October 30th, Swiss Re will present “Parametric Insurance: Providing Financial Certainty in Uncertain Times”. [2:04] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is jam-packed with educational sessions that will resonate with risk practitioners in all stages of their careers. [2:25] See the full agenda at RIMS.org/ERM2025. Nominations are open for the RIMS Global ERM Award of Distinction 2025. The nomination deadline is Saturday, August 16th. The award is presented annually at the RIMS ERM Conference. There is a link in this episode's show notes. [2:52] If your organization's ERM program or one you know of deserves this recognition, we want to hear about it. Remember to send in that nomination form by August 16th. [3:03] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:18] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:31] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:45] On with the show! The RIMS Texas Regional Conference 2025 was a smashing success, with nearly 500 attendees in the Henry B. González Convention Center in San Antonio! [3:58] Feedback has been wonderful, on everything from keynotes to educational sessions to networking opportunities. If you missed it this year, mark your calendar for August 10th through 12th, 2026. We will be back at the convention center in San Antonio next year. [4:14] Justin interviewed a few of the attendees, the first of whom is very well-known in the DFW RIMS Chapter. Tiara Wallace is a long-time DFW RIMS Chapter member, and she is also the Inclusivity Chair. [4:30] In her full-time job, Tiara is the Director of Risk Management for Invesco US. We're going to talk about construction risk in Texas and the power of inclusivity, and what it means for her and everyone at DFW RIMS. Let's get to it! [4:44] Interview! Tiara Wallace, welcome to RIMScast! [5:26] Tiara says it is amazing to see all four chapters come together with Global RIMS! It's been great meeting new folks, seeing new vendor partners, and meeting risk professionals from across the state of Texas. It's been a great event and a great turnout! [5:55] Tiara is part of the DFW RIMS Chapter and also sits on the Board for the Texas Regional as one of the contributors, to help bring together DFW's POV for the Texas Regional. [6:25] Tiara says we are stronger together, and it's been great to collaborate across the different chapters and meet folks she wouldn't ordinarily have met.  [6:44] Tiara is the Director of Risk Management for Invesco Real Estate. Invesco acquires real estate assets and develops and constructs new assets. Tiara handles the insurance for liability, property, environmental, claims management, and contract review. [7:07] Everything for risk management for a major property owner in Texas and across the U.S. [7:36] Tiara says that since the pandemic of 2020, Texas has seen an increase in folks flocking to DFW for the cost of living. That brought in more development, construction, and congestion on the roads. This required more labor and construction employees to build offices. [8:20] Tiara says there are issues in keeping up with the pace of people coming in. There is a labor shortage, and extreme weather with heat and flooding. For a couple of years, Texas had bad freezes that they were not prepared to handle. Justin says Texas faces unique exposures. [9:22] Tiara says, post-pandemic, we have supply chain issues. Some companies buy warehouses to store materials. Tiara worked for an owner-developer who had land and facilities to store materials. Manage great relationships with your vendors. Purchase locally. [9:53] Tiara looked at ways to shorten the pipeline so that when they had disruptions, they didn't delay projects. Invesco wanted to be able to continue construction so that folks would have a place to live, work, and play. [10:14] Tiara elaborates on partnerships and contract management. What does the contract say? What are we doing to protect not only ourselves but our vendor partners, to fulfill our fiduciary responsibility to continue to produce, build, and not go bankrupt? [11:37] Tiara thinks that safety takes a couple of things: first, your alignment and partnership with safety managers, even outside of your organization, to discuss challenges, and discussing claims history with teams on the ground to help them practice safety. [12:24] The second thing is to leverage your carriers' risk control/loss control department so they can come in and give you tools. [12:37] Typically, a risk manager is a team of one, so you have to be resourceful about whom you work with, and run it up to the organization to make sure they're aligned with it. [13:01] At Invesco, Tiara is in a team of three, and they partner with a larger risk management consulting group. Tiara has a risk analyst and a risk manager on her team, and they attack everything together. Tiara lays out the division of tasks between them. [13:44] Tiara is the Inclusivity Chair at RIMS DFW Chapter. It's a new role. They wanted to bridge the gap between ages, risk managers, carrier partners, and vendor partners. [14:34] They wanted everyone coming to a DFW RIMS event to know that they have a place where they feel they belong. They are a part of a community working together to advance the risk management and insurance industry within Dallas-Fort Worth. [15:20] Tiara says people have not taken a moment to pause and use a common-sense approach about inclusivity. We need to be intentional. Some of us are getting ready to exit our industry. We need to recruit people into it. [16:02] How are we making sure this industry will be around for the rest of our time? Insurance is an industry that touches everything. Inclusivity means everybody should be included in it. [16:54] Tiara is a transplant from Oklahoma City to Dallas. She knew few people here. When her boss asked her for risk management connections, she started with LinkedIn. She asked her broker, and they started a real estate council to help her with the questions she had. [18:53] Justin tells Tiara it has been inspiring to hear her story. He is glad she is doing so well and was able to join us on RIMScast live from the RIMS Texas Regional Conference 2025. Thank you, Tiara! [19:22] Quick Break for RIMS Events!  On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [19:36] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [19:53] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is live, and early rates are available until September 5th. Register now to save $110 and secure your spot at the ERM event of the year. [20:15] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [20:30] On with the Show! Our next guest was highly visible at the RIMS Texas Regional. He is Jason Turk, the Founder and Project Coordinator of the charity program, Swag for Schools. He is also the Director of Operations for the Bondy Law Group in Encino, California. [20:50] Jason is the former Membership Director for DFW RIMS. We will discuss his fascinating risk career and work with risk managers. We will learn about how Swag for Schools emphasizes sustainability by redistributing conference giveaways and giving back to the local community. [21:16] Interview! Jason Turk, welcome to RIMScast! [21:22] If you've been to DFW RIMS events, you may remember the Swag for Schools booth, which is manned by former Membership Director for DFW RIMS, Jason Turk. Jason, welcome to RIMScast! [22:03] Jason joined the Marine Corps in the early '90s and got out in '97. He worked as a security guard at the Workers' Compensation Appeals Board in San Bernardino. From there, he did surveillance and investigations in Southern California and then returned home to Texas. [22:36] Jason went to work for an investigation company in Dallas and became involved with the DFW RIMS Chapter. He worked in claims, Medicare compliance, and medical canvassing, and he was a California workers' compensation claims adjuster in the Dallas office of Crum & Forster. [22:58] He has a well-rounded career in claims. He's been involved with the DFW RIMS chapter since the early 2000s. [23:06] Jason is the Director of Operations of the Bondy Law Group. They do California workers' compensation defense. Jason tracks performance and maintains smooth communication in operations throughout the firm and with its clients. [23:36] Jason's goal has been to build relationships with the risk managers. His job directly impacts their bottom line, their employees, and the culture they set within their companies. [23:48] In Jason's experience, the workers' compensation world in California is a litigious area. He tries to make a positive impact on those employers and maintain long-term relationships. Jason's LinkedIn page link is in this episode's show notes. [24:19] Swag for Schools was born from an experience Jason had at a conference in 2019. Exhibitors were leaving, a storm was coming, and they abandoned boxes of marketing materials in the hall. Jason thought there had to be something he could do with those items. [24:48] He thought of donating the items, saving the exhibitors' shipping costs and time, saving the materials from going to a landfill, and doing some good, providing items to school teachers. There are a lot of items that the school teachers would go and purchase on their own. [25:04] That gave Jason the idea in 2019 to create Swag for Schools. He ran pilot tests in California and Texas, and it was very successful. Then COVID-19 hit, and conferences came to a grinding halt. [25:24] When Jason returned to the industry and the Bondy Law Group, he reinvigorated the program. Now they're on the 10th or more conference since resuming the program. [25:47] As a charity program, not a 501(c)(3), and not a non-profit, Swag for Schools does not seek or accept monetary donations. As a pass-through program, they will accept gift cards. They facilitate the donation to a local school in the area of the conference. They don't ship. [26:07] They accept typical conference swag: pens, notepads, water bottles, towels, and hand sanitizer. Many of the schools that receive the swag also support battered women's shelters, adult education, and other programs. Items not needed for schools can help other folks. [26:43] The stress balls they use in arts and crafts. Koozies get turned into hand puppets. The teachers find a way to utilize these items. [27:04] Swag for Schools doesn't have an expectation from the exhibitors. The items cost the exhibitors. Often, they want to take them home. Last year, they filled half of a 26-foot box truck with donation items that went to a school's foundation that went to K-12 and adult education. [27:35] Swag for Schools doesn't discriminate on the items because schools will find a way to use them. Unless it's a shot glass or something sharp, Swag for Schools will take it. [27:56] The items donated at the RIMS Texas Regional 2025 Conference will be boxed up and taken to Woodrow Wilson Elementary School in San Antonio, about four miles away from the Conference Center. [28:18] Woodrow Wilson School will put the items in a school store where the teachers can pull the items they need without paying for them or accounting for them, as they are donations. Every little bit helps. You never know what use someone is going to have for these items. [29:02] It helps the teachers who don't have to buy things for their class, and it helps the exhibitors on their ESG goals, not putting swag in a landfill. [29:14] Jason, it has been such a pleasure to see you again. As a reminder to the listeners, a link to the Swag for Schools LinkedIn page is in this episode's show notes. Jason, thank you for doing such wonderful work for yourself and on behalf of the greater risk community. [29:53] A Final Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [30:12] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process will open on August 15th, 2025. It will close on October 15th. [30:32] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [30:46] The Spencer 2025 Funding their Future Gala will be held on Thursday, September 18th, at the Cipriani 42nd Street in Manhattan, New York. This year's honoree is Tim Ryan, the U.S. President of Lockton, and we look forward to having Tim join us here on RIMScast very soon. [31:05] A link to the Gala is also in this episode's show notes. Buy a ticket, enjoy a great night in the city, and support the future of risk management. [31:14] Our next guest is the Co-Founder and CEO of MEO Continuity, a risk management software company that helps you optimize business disruption response. [31:25] His name is Maximilian Glodde, and we discuss risk management and why it was so important for him, as the Founder and CEO of a startup, to join RIMS. [31:43] Interview! Maximilian Glodde, welcome to RIMScast! [31:45] Maximilian has been in RIMS and the risk management space for 10 years. MEO Continuity is a relatively young startup of just over three years. [32:29] Maximilian believes the biggest challenge for a startup is getting your word out. They had early validation that we had something people found valuable. We had to stay disciplined about staying in our lane. The big challenge is getting your name out and staying focused. [32:51] Maximilian says there is a lot that comes with starting a company. He has a completely different appreciation for HR. You take it for granted. He gives HR a big shoutout for the policies and procedures you don't think about. [33:11] Once you grow past your founding team, HR becomes very important. You need to think about what people care about at work and what makes them happy. [33:37] When Maximilian and Justin met in Denver at the ERM Conference 2023, MEO Continuity was just Christopher Wegman and Maximilian Glodde. They now have a team of over 15. They've grown fast, and they have wonderful clients in all different industries. [34:24] Maximilian had come from a large carrier, and RIMS was an event the carrier sponsored. Maximilian got to see what RIMS was all about. He knew, when he came out with MEO Continuity, they needed to start the journey by attending RIMS conferences. [34:45] RIMS conferences are attended by a high caliber of companies, vendors, and prospects. The first conference where MEO Continuity exhibited was RISKWORLD 2024 in San Diego. That event was a huge success. MEO Continuity got their message out. [35:28] Since exhibiting at RISKWORLD 2024, MEO Continuity has streamlined their conference preparation process. Maximilian liked that the RIMS team was very responsive to their many questions and answered them quickly. They felt super supported for a successful event. [35:57] That support and success is why they came back to RISKWORLD 2025 in Chicago. MEO Continuity will exhibit at the RIMS Canada Conference 2025, from September 14th through 17th, and at the RIMS Western Regional from October 1st through 3rd. [36:22] MEO Continuity will also exhibit at the RIMS ERM Conference in Seattle, on November 17th and 18th, and will co-present a session on November 17th, “Are You Mapping Your Value Chain Backwards?” with Emily Buckley of Specialized Bicycle Components. [36:52] Maximilian believes the value chain mapping process lives at the core of the risk management process. It's very difficult to manage and mitigate risk if you don't understand what's important in your value chain. [37:27] MEO Continuity is a proponent of starting at the end of the value chain, with your customers and working your way backward toward raw materials. When you map backward, wherever you stop, up to that point, you get some decision-useful information. [37:49] That's what the presentation will be about. Maximilian and Emily have been working together on it. [38:14] Maximilian shares his advice for risk professionals considering starting a company. You have to be somewhat crazy! If Maximilan had known all the things that could go wrong, he likely would not have taken that leap. Don't look too far forward. It will scare you to death! [38:35] Don't be afraid to get your name out there. Attending these RIMS conferences was very valuable for MEO Continuity. Maximilian adds that conferences increase the conversations you have and how often you talk about your product. You improve your presentation quickly. [39:02] Presenting in person is invaluable. It is authentic. Go to conferences. People are open to supporting and having those conversations. [39:24] Maximilian Glodde, thank you so much for joining us here on RIMScast!  [39:30] Special thanks again to all of my guests, and to everyone who attended, sponsored, and exhibited at the RIMS Texas Regional Conference  2025. This inaugural event was fantastic! [39:44] Be sure to mark your calendars for the 2nd Annual RIMS Texas Regional Conference from August 10th through 12th, 2026, back here in San Antonio! Be sure to check out the RIMS.org/events page for more information. [40:02] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [40:31] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [40:49] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [41:07] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [41:23] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [41:37] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [41:49] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 | RIMS Global ERM Award of Distinction 2025 Nominations Open Through Aug. 16 RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025 in NYC! RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now RIMS Webinars: RIMS.org/Webinars “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals” | Sept. 4, 2025 | Sponsored by AXA XL “Parametric Insurance: Providing Financial Certainty in Uncertain Times” | Oct. 30, 2025 | Sponsored by Swiss Re   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — Sept 2‒3, 2025 | Presented by RIMS and PARIMA RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Leadership Lessons with Major General (Ret.) Robert F. 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RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Tiara Wallace, DFW RIMS Inclusivity Chair, Director of RISK, Invesco US Jason Turk, Bondy Law Group, Director of Operations (California), Swag for Schools on LinkedIn Maximilian Glodde, CEO of MEO Continuity   Production and engineering provided by Podfly.  

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - Click hereIf you're still leading like it's 1995, or worse, 1985, you're holding this industry back. We've spent decades obsessing over products and systems, yet barely stopped to ask ourselves: What kind of leaders are we? That's the question Jan wants you to sit with. Because if we don't change how we lead, the rest doesn't matter. The truth is, the Command-and-control style is still prevalent today, especially in moments of uncertainty. Too many leaders retreat into control when what's really needed is trust and empowerment. That reaction is driving away the very talent the industry needs to stay competitive. The solution? Building a culture where people can make decisions, collaborate across silos, and adapt quickly. But it's not just about shifting behavior—it's also about how leaders communicate change.. When rolling out new tech, leaders need to involve people. Otherwise, the change will fail, not because of the tool but because the people weren't part of the journey.That's when Jan introduces the idea of the leadership statement. This is about sitting down, reflecting on your values, thinking about the leaders who shaped you, and being honest about the kind of leader you want to be. We're so used to asking our teams for commitment. What if, instead, you asked yourself what you are committing to them? What are you promising as their leader?Jan shares an example from Goodyear CEO Mark Stewart. His leadership commitment? “I'm in 1000%.” He didn't just say it; he moved to Ohio to back it up. That's what authentic leadership looks like.The clock's ticking. Chinese OEMs are gaining ground, and the window to evolve is closing fast. If we don't change our leadership and culture now, no amount of AI, tech, or process improvement will save us.It starts with you. The way you lead, the culture you create, and the commitments you're willing to make.Themes discussed in this episode:Why the automotive industry can't compete globally with 1990s leadership modelsHow to evaluate and improve your leadership style to match today's industry needsWhy trust and empowerment are key to keeping young talent in automotiveWhy building a strong leadership culture is critical to EV and supply chain transformationHow automotive leaders fall into micromanagement during crisis—and how to break the habitThe importance of writing a real, personal leadership commitmentWhy Chinese automakers are taking the lead in the global market and what legacy OEMs must do to catch upYour HostJan Griffiths is the architect of cultural change in the automotive industry. As the President & Founder of Gravitas Detroit, Jan brings a wealth of expertise and a passion for transforming company cultures. Additionally, she is the host of the Automotive Leaders Podcast, where she shares insightful conversations with industry visionaries. Jan is also the author of AutoCulture 2.0, a groundbreaking book that challenges the traditional leadership model prevalent in the automotive world. With her extensive...

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Amanda Lindhout, RIMS Canada Keynote, bestselling author, and globally sought-after keynote speaker known for her powerful insights on resilience and transformation. Justin and Amanda discuss her 460 days in captivity in Somalia, the resilience she learned to develop in her darkest days, and the lessons she brings to the world on resilience and inner strength. They discuss Amanda's New York Times bestselling memoir, A House in the Sky, how hard but cathartic it was to write, and why she shared it with the world after writing it for her healing. She discusses her Complex Post-Traumatic Stress Disorder and how she evolved past being homebound for two years.   Amanda gives a preview of her message for the closing keynote of the RIMS Canada Conference 2025 and what the audience can expect to learn.   Listen to learn how you can strengthen your resilience through intention, presence, gratitude, and mindset.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] The RIMS Canada Conference 2025 will be held from September 14th through the 17th in Calgary. Visit RIMSCanadaConference.ca to register. [:26] About this episode of RIMScast. Our guest today is the author of the New York Times bestselling book, A House in the Sky, and she will deliver a keynote address at the RIMS Canada Conference 2025 on September 17th. I'm talking about Amanda Lindhout. [:57] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [1:07] The next RIMS-CRMP-FED virtual workshop will be held on November 11th and 12th, and led by Joseph Mayo. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:23] The next RIMS Webinar will be held on September 4th and will be led by AXA XL. It is titled “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals”. Register at RIMS.org/Webinars.  [1:38] RIMS Virtual Workshops! RIMS has launched a new course, “Intro to ERM for Senior Leaders.” This is a two-day course. The first two-day course will be held on August 12th and 13th and will be led by former RIMS President, Chris Mandel. [1:56] The course will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [2:05] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [2:16] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is jam-packed with educational sessions that will resonate with risk practitioners in all stages of their careers. [2:37] See the full agenda at RIMS.org/ERM2025. Nominations are open for the RIMS Global ERM Award of Distinction 2025. The nomination deadline is Saturday, August 16th. The award is presented annually at the RIMS ERM Conference. There is a link in this episode's show notes. [3:02] If your organization's ERM program or one you know of deserves this recognition, we want to hear about it. Remember to send in that nomination form by August 16th. [3:14] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:28] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:41] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to join us. Visit RIMS.org/membership and build your risk network with us here at RIMS. [3:55] On with the show! Our guest today is the best-selling author of A House in the Sky. That's her memoir, which chronicles surviving 460 days in captivity in Somalia. [4:07] It is an intense read, in which she shares hard-earned wisdom that inspires individuals and organizations to grow through adversity. Her name is Amanda Lindhout, and she has delivered over 500 keynotes in 28 countries. [4:21] Amanda is a native of Sylvan Lake, in Alberta, Canada, between Edmonton and Calgary. We are delighted that she will be delivering the closing keynote for the RIMS Canada Conference 2025 in Calgary on September 17th. We will discuss resilience and get a preview of her keynote. [4:44] Interview! Amanda Lindhout, welcome to RIMScast! [5:02] Seeing that Amanda would be a guest on RIMScast, Justin read A House in the Sky. It's an intense read. Justin has never read anything like it before. It opened his eyes and took him to different places. Justin thanks Amanda for writing such a strong memoir. [5:38] It was a challenging memoir to write. It was about a five-year process after Amanda was released from 460 days in captivity. The writing was insular. She wasn't thinking about the audience who would eventually read the book. It was part of her healing process. [6:06] Amanda says when you go through anything difficult, it's imperative to give it a voice by writing about it or talking it through. Being a former journalist, writing about it came naturally to her. She wanted to write about it. She didn't rush it. She took her time with it. [6:26] There are some pretty intense chapters. She worked on an intense chapter for a lot of time, taking breaks to process what the writing process was provoking in her. It was cathartic. [7:04] Amanda says, for maintaining her sense of dignity, while violence is part of the story, it felt important not to be graphic about it, not for her future audience, but for herself and the way she was processing the experience. It was tied to her dignity around what had happened to her. [7:40] Justin suggests that the threat of violence is already there, and it doesn't serve Amanda well to go that graphic. She was writing it for herself, not thinking about others, but the time came when it went into the world and was a big success, a New York Times bestseller. [8:17] It's one of the top-selling Canadian memoirs ever written. There was not only an audience, but a big audience. That took a lot of adjusting for Amanda. It was a difficult time for her. The success came from a very challenging experience. [9:04] There was an adjustment period, where people knew about what happened when she was in the dark house, when she had chains on her ankles. She moved through that adjustment period relatively quickly because it brought out an incredible connection with others.  [9:32] Can people who haven't gone through 460 days in captivity relate to Amanda? The way it was written, people were able to link it back to difficult experiences in their lives. They felt a profound connection to Amanda. That was beautiful to her. [9:56] As Amanda moves through the world, people read about the most vulnerable days of her life, and they connect to her with care, compassion, and empathy. She is greeted with a lot of hugs. That connection is an important piece of healing for anybody. [10:16] Amanda has found that connection in droves, in a way that most people won't, because her story is public. Amanda says it's almost like people are overcome with this need to make contact with her. [10:39] Many years ago, when she was struggling with complex post-traumatic stress disorder, if a man came at her with kindness and a desire for connection, that could activate something in her. That never happens to her anymore. She welcomes that sense of connection with people. [11:03] Amanda has had to move through stages of comfort to get to where she is now. After a Q&A at the end of a keynote, Amanda will say, I welcome all the hugs, and people will line up to do that. [11:48] Amanda converted to Islam while she was held captive. That was a strategic move and a survival strategy. As a journalist, she had spent a lot of time in the Middle East and had a foundation of understanding of Islam. [12:17] The teenagers who had abducted them along the side of the road were radicalized. They were not practicing the version of Islam that the vast majority of people around the world are. [12:32] Amanda recognized that if they did this false conversion, that might work to humanize them to the captors. Justin reads a passage from the book. [12:47] “We made vows to accept Allah as our only God and Mohammed as his messenger. What I felt in that moment was not surrender, and it wasn't defiance. This was simply a chess move. An uncertain knight slid two squares ahead and one to the side.” (Justin's favorite line.) [13:04] “It was not a betrayal of faith, of mine, or Nigel's, or theirs. It was a way to feel less foreign, and in feeling less foreign, we could be less afraid. We were doing what it took to survive.” When Justin read that, he realized this was Phase 2 of the book. [14:02] Amanda notes that there was a lot of strategy in surviving those 460 days. That was one of their moves. [14:12] In the early days of their captivity, they tried to form connections with their captors by answering questions about life in the West. The captors weren't allowed to look at images of people or listen to music in their culture. [15:21] Amanda says it's a human impulse, in crisis, to build connections with adversaries when it's about life and death. It's also Amanda's nature as a journalist. Her world was about human connection and understanding others, those who had different cultures from hers. [15:50] Amanda has been to 92 countries. She has always been very interested in the stories of others. The landscape in which those boys grew up was so foreign to us in North America, and the privilege we have, which we don't even recognize. The youngest captor was 14. [16:31] The captors had grown up without school and a real value system or role models. They're radicalized in one of the poorest places on Earth, where people are dying of hunger. [16:46] Amanda tried to understand how they came to the conclusions they did about Amanda and the other captives. That helped her during her toughest moments when she could hardly fathom how human beings could behave like they did toward Amanda and the others. [17:06] They behaved like they had no conscience at all. Amanda says those teenagers were the teachers to her about the adage that hurt people hurt people. It doesn't excuse what they did. [17:26] When Amanda tried to reconcile how it could have been so bad, it was because they had a life that held death, disease, pain, and war, and that was their starting point. The way they treat others is a reflection of what is inside of them. That was important for Amanda to understand. [17:50] Toward the end of the book, Amanda describes a sort of out-of-body experience where she could see the trauma the boys lived through. Understanding the root cause doesn't excuse the behavior. [18:21 That insight came to Amanda from some of the most difficult days she had in captivity. She almost died. In the deepest part of her being, she knows that hurt people hurt people. That serves her in her life on the other side of captivity. [18:54] Every day, you see the headlines and ask how the world can be this messed up, and you try to make sense of it. Amanda was fortunate to have that lived experience. Something opened up inside of her where she has a sense of understanding in a way that many people do not.  [19:14] This never excuses the actions of anyone. She just has a profound understanding of how those actions can happen. [19:43] Justin asks if the massacre on October 7th, 2023, was a triggering event for Amanda. She says Definitely yes. Even seeing hostage-taking in the headlines creates an activation in her. Amanda has had to learn to navigate a world that has a lot of triggers. [20:17] Amanda was given the diagnosis of complex post-traumatic stress disorder (CPTSD) immediately upon her release from captivity. She has had to learn to navigate a world that is very provocative relative to her CPTSD. [20:38] Over the years, Amanda has learned to reframe things that are difficult for her. She has habits and a mindset she has chosen that help her. She committed to doing the things that move her toward healing and growth, and doing those things repeatedly, for many years. [21:16] Amanda is an example of what is possible. She was very active by October 7th, but it didn't linger. She knew what to do to bring herself back to center, to ground herself, and look around her reality. Even though terrible things happen, she can orient to what is working well. [21:37] Amanda focuses on what is in her immediate surroundings that feels good, while acknowledging that these difficult feelings are there. She knows that they will lessen. Even a couple of days later, she wasn't in the grip of October 7th. [21:57] Every time she feels activated, she turns toward it. She doesn't try to tuck it away in a back pocket. She gives it her full attention. By doing so, she dissipates the intensity of the trigger's energy. Justin believes everyone can learn from this approach to triggers. [22:25] Amanda's story and October 7th are big events that most people can't wrap their heads around. Yet, almost everyone is going to go through things that are different, that feel unbearable, and so overwhelming. The circumstances are different, but the feeling inside is not so different. [23:14] The skills and habits we're talking about today don't just relate to big headline events. They apply to the hard things we each go through every day and what they provoke in you. Amanda wants people to see themselves in this conversation. [23:35] That's the preview of Amanda's keynote at RIMS Canada. Amanda does a few different talks. She will give her resilience talk for the closing keynote at RIMS Canada. With her life experience, there are lots of things she could talk about. [23:50] These days, everyone is doing their best to get through these difficult times. What we can learn from each other about resilience matters a lot; almost more in 2025 than it ever has. [24:07] RIMS Events! On September 18th, the 10th Annual Chicagoland Risk Forum will be held at The Old Post Office in Chicago. Register at ChicagoRIMS.org. [24:23] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today! [24:39] On November 17th and 18th, elevate your ERM Program and career at the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is live, and early rates are available until September 5th. Register now to save $110 and secure your spot at the ERM event of the year. [25:01] Canadian listeners, take note, that's just a little bit South of the border in British Columbia. That's a great way to extend your knowledge after the RIMS Canada Conference. Visit RIMS.org/ERM2025 to register. [25:17] Let's Return to Our Interview with RIMS Canada Conference Keynote Amanda Lindhout!  [25:26] Understanding what resilience is is the first step in building it and accessing it. To Amanda Lindhout, resilience is an inner strength that helps a person navigate life's challenges with adaptability. It's not about navigating with hope and optimism. It's about adaptability. [26:27] We live in this ever-changing world. Day by day, what we have to face is different. Adaptability is so important. Amanda thinks that we are all born with resilience as part of our human blueprint, but most of us have not been taught how to utilize this inner resource. [26:55] Amanda thinks most people don't know how to access and utilize their resilience. Look at the statistics of poor mental health, burnout, and climbing suicide rates. It's pretty easy to see that most people don't feel like they can access their resilience. [27:16] Amanda sees resilience as inner strength. She compares it to outer strength, your physical strength. You do something again and again, and that builds muscle strength. Resilience is an inner quality, an inner resource. It also needs to be worked on to become strong. [27:57] While we're born with the ability to develop resilience, it has to be developed to be a usable skill. It takes focus to develop it. It takes intention. Most people are going to have to work at it a little to have a felt sense of their inner resilience. [28:27] In Amanda's experience, resilience is not a passive quality. It requires a choice. You have to choose to create habits that are going to support growing that inner strength. [28:46] Amanda's book talks a bit about her difficult childhood in an abusive home. People assume that gave her more resilience, but she says she had less resilience than the average person, going into her experience in Somalia, because of the difficult childhood that she had. [29:27] Much of how you see the world and can respond to challenges comes from your youngest years. If bad things happen around you and there's no adult to guide you through it to bounce back, you internalize that difficulty, and it feeds issues like depression and self-defeat. [30:03] Because of her difficult childhood, Amanda did not have a surplus of resilience, going into Somalia. But, in Somalia, Amanda discovered that, in the intense, life-or-death, trauma environment she was in, resilience was part of her blueprint. She had to learn to access it. [30:31] Amanda's first step was choosing to figure out how to access it. What gave her a sense of inner strength? What made her optimistic and hopeful? Amanda is a good example that it can be done, no matter how difficult things are. She searched daily to connect to resilience. [31:05] Despair was all around her, but there was something else there, too. She learned that two things can be true at the same time. Despair can be there, but she can, at the same time, learn to reach and grow her inner resilience. [31:33] Justin reads another passage from the book about what happens when you are alone and there are no distractions. In the month after Amanda and Nigel were separated, Amanda felt a new sort of energy. It felt physical and also not physical. [32:01] It worked for Amanda in a life-or-death situation, in a dark room, with chains on her ankles. Amanda promises that if you just say “yes” to life, no matter what comes, it opens you up to the possibility of connecting to that intrinsic, resilient part of yourself, no matter how faint. [32:43] Once you touch on it, even for a second, there are habits you can create that are going to strengthen that and make it easier to feel it. The despair may be there in the background, but you're simultaneously strengthening this other part of yourself that will carry you through. [33:01] Eventually, the despair will go away. Amanda's experience in captivity ended. It took a long time, but she came out of it. The resilient part of herself was the loudest part at that point. [33:17] Final Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [33:36] Since 1999, Spencer has awarded over $2.9 million to create more than 570 Risk Management Internships. The Internship Grants application process will open on August 15th, 2025. It will close on October 15th. [33:56] To be eligible, risk managers must be based in the U.S., Canada, or Bermuda. A link to the Internship Grants page is in this episode's show notes. You can always visit SpencerEd.org, as well. [34:10] The Spencer 2025 Funding their Future Gala will be held on Thursday, September 18th, at the Cipriani 42nd Street in Manhattan, New York. This year's honoree is Tim Ryan, the U.S. President of Lockton, and we look forward to having Tim join us here on RIMScast very soon. [34:29] A link to the Gala is also in this episode's show notes. Buy a ticket, enjoy a great night in the city, and support the future of risk management. [34:37] And Now, Let's Return to the Conclusion of My Interview with RIMS Canada Conference 2025 Keynote, Amanda Lindhout! [35:01] Amanda says she is so excited to be invited to connect with RIMS Canada! She has done a lot of keynotes around the world in something like 28 countries, sharing what she has learned. This is genuinely exciting to her. It's a room she wants to be in. [35:25] Amanda has a lot to share. Her resilience teachings come down to mastering four sequential pillars. The best time to grow the resilient streak inside of you is in the calm before the storm. Grow these qualities. When the crisis comes, you'll know how to access this. [36:18] The first pillar is Intention. Most people don't think daily about intention. Living an intentional life is so important for your mental health. For Amanda, in Somalia, and afterward, when she was struggling in the depths of PTSD, her intention was about healing. [37:01] Healing was far off on the horizon, initially, but that intention anchored everything else; all of the other actions she would take throughout the day. Is this decision in line with my intention, or is it not? [37:34] All day long, do I choose to feed the healthy parts of myself that will reorient me toward health, or do I choose the opposite? Do I choose to doomscroll on my phone and go into the dark pockets of the world, which only confirms my belief that the world is dangerous? [37:52] Or do I put my phone away and say I'm not going to go on social media today, I'm not feeling good today? I don't need to dive down that rabbit hole. [37:58] Instead, my intention to regain my health is going to guide me to consume inspiring podcasts, pick up an uplifting book, and have conversations with the people I can count on to lift me up. That overarching intention is really important. [38:21] You need to be clear and specific with yourself. What are the words of your intention? If you change your intention, then get clear about what your new intention is. It's not vague. [38:36] Then you want to cultivate your sense of Presence in your life. We are so distracted by our devices and screens. We may welcome the distraction to take us out of the moment because we have a very challenging, overwhelming world. [39:08] If you are not present in your life, you can't connect to your resilience. You can only connect to that optimism when you are in the present moment, not fearing the future or reliving the difficult past, but in the moment, orienting in your environment to what is working well. [39:40] In the present moment, choose to look around your life and say, OK, all these difficult things are happening, but there is always something to be grateful for. [39:54] Gratitude is the next pillar. Train yourself to become a grateful person by challenging yourself every day to look for things to be grateful for. With her husband, at the end of dinner, they both say something they're grateful for. Amanda started this in the worst times of captivity. [40:31] Amanda could immediately see the connection between gratitude and resilience. When you look for the good around you, you will begin to see more of it. In a dark room, chains around her ankles, Amanda could always find something to be grateful for. She could hear the birds. [41:04] You can always find things to be grateful for. It requires training your mind to look for it.  [41:11] The last pillar is Mindset. We don't have control over a lot of things. But we have complete control over our mindset, how we choose to engage with the world. In your dark days, you feel like everything is out of your control, but you always have control over your mindset. [41:43] You have control over what you orient to. Even during the worst part of her CPTSD journey, when Amanda was bedridden and homebound from overwhelm, for a couple of years after she returned home, that was when she began to go looking for her health. [43:05] Amanda had learned from Somalia that two things can be true at the same time. It was true that she had debilitating PTSD, and it was also true that there was still health in parts of her body. What she chooses to give her attention to will grow in influence over her life. [43:29] That is a choice that she has. She didn't have control in that moment over how the PTSD lived inside of her, but she had control over her orientation. What is she choosing to focus on, repeatedly? [43:45] In the dark house in Somalia, she couldn't take those chains off her ankles and leave, but she could choose to focus on things to be grateful for. This is extraordinary. You train yourself to think like this. People aren't born navigating challenges with this kind of mindset. [44:03] When you begin doing it again and again, as a practice, when difficult things come, you may wallow in it a little bit but then at a certain point, you remember, there is still choice: What can I orient to that feels good, that is uplifting, and that is healthy, even if it's a small thing? [44:23] Choose to put your attention there. That's not denying difficult things that are happening, or trying to bypass them. Recognize them as an important part of healing. Two things can be true at the same time. What you give your primary attention to will shape your reality. [44:50] Amanda's concluding words, “I feel so privileged to be able to connect with this room of people who are doing really important work. I know the work can come in many different forms, navigating all kinds of crises and risks in the world.” [45:07] “One final little piece of advice for this room of people: When you're helping someone go through a time of crisis, the most important thing you can do is to manage yourself; your nervous system.” [45:47] “That is the most effective way you can bring someone down out of a heightened state of fear and frustration. There can be a frantic quality when things are falling apart for people. The best thing you can do is be in the present moment and stay grounded.” [46:16] “There's a co-regulation that happens. Just being in that grounded state will help to de-escalate the situation and bring the other person into coherence. Coming back to your own regulation is always the best thing you can do for another person.” [46:51] Special thanks again to Amanda Lindhout for joining us here on RIMScast. To learn more about her, visit AmandaLindhout.com and check out her book, A House in the Sky. [47:02] It is an intense read, but it demonstrates her resilience and why she's going to be a great keynote for us here at the RIMS Canada Conference 2025. She'll be closing the RIMS Canada Conference 2025 on September 17th. Check it out and register at RIMSCanadaConference.ca. [47:22] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [47:50] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [48:08] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [48:26] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [48:42] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [48:56] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [49:09] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS ERM Conference 2025 — Nov. 17‒18 | RIMS Global ERM Award of Distinction 2025 Nominations Open Through Aug. 16 RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025 in NYC! RIMS ERM Conference 2025 — Nov 17‒18 in Seattle! [Save the Date!] RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now www.AmandaLindhout.com RIMS Webinars: RIMS.org/Webinars “Lockdown & Level Up: Turn Up Your Cyber Security Game Against Creative Cyber Criminals” | Sept. 4, 2025 | Sponsored by AXA XL   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — Sept 2-3, 2025 | Presented by RIMS and PARIMA RIMS-CRMP-FED Exam Prep Virtual Workshop — November 11‒12 Full RIMS-CRMP Prep Course Schedule “Intro to ERM for Senior Leaders” | Aug. 12‒13 | Instructor: Chris Mandel “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Leadership Lessons with Major General (Ret.) Robert F. Whittle Jr., RIMS Texas Keynote” “Live From Vancouver! with Maryam Salmasi, Fred H. Bossons Award Winner 2024” “Exploring Risk in Extreme Environments with Kevin Vallely” “Thoughts and IDEAs on Inclusivity with Michael Bach” “Change Management and Strategy with Jay Kiew, RIMS Canada Conference 2024 Keynote”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Amanda Lindhout, Expert on Resilience & Extraordinary Mindset Author: A House In The Sky   Production and engineering provided by Podfly.  

In this episode of the Astonishing Healthcare podcast, host Justin Venneri speaks with Lindsey Butler, PharmD, Vice President & Clinical Pharmacy Consultant at Lockton, and Chris England, Vice President of National Business Development at Capital Rx. They discuss what health systems need from a pharmacy benefit management (PBM) partner, the challenges in today's market, and the opportunities for innovation and collaboration to advance care for the patients in the communities health systems serve. State-level regulatory changes are top of mind, and Lindsey explains what she's tracking and how she's approaching meeting her clients' unique requirements: How can the benefits program aid with talent acquisition and retention? Can a pharmacy program meet everyone's needs (from the C-suite to the pharmacy team)? Both guests share insights from their extensive experience, offering ideas for health systems to enhance their pharmacy programs and improve the health benefits and healthcare experience for employees and communities.HighlightsArkansas and Louisiana are among the states leading PBM reform efforts, and fiduciary responsibility is in focus - Lindsey discusses ERISA lawsuits and the Arkansas bill, while Chris talks about the push to use NADAC for drug pricing.Health systems are grappling with the high costs of GLP-1 drugs and exploring ways to integrate wraparound support, such as nutrition counseling, to improve outcomes - it's interesting that most health systems do cover them for weight loss!Many health systems are leveraging - or considering opening - in-house pharmacies to reduce costs, improve medication access, and enhance continuity of care.Having a PBM partner with flexible technology allows for custom network and reimbursement structures that align pharmacy benefits with health systems' goals.Collaboration among providers, pharmacies, and health plans is essential to ensure that decisions benefit both a health system and the patients it serves.Related ContentPharmacy Benefit Procurement: How to Ensure That Savings Materialize (eBook)AH021 - Managing Pharmacy Costs in a GLP-1 World, with Bridget Mulvenna & How to Manage Pharmacy Benefit Spend in a GLP-1 World (Blog)AH029 - Selling Pharmacy Benefits: Building Relationships & Meeting Clients' Needs, with Nick Van HookPharmacy Benefits 101: The Importance of the NetworkTo get in touch with Lindsey: Lindsey Butler, PharmD, CSPPlease visit Capital Rx Insights for more information, including this episode's transcript!

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereJay Butler doesn't just understand troubled operations. He's worked through them at every level. From the production lines of Nissan and Mercedes-Benz and now as a consultant for distressed plants, he has seen what causes operations to fall apart. And the biggest problems don't come from the floor. They come from leadership.Jay starts by sharing how poor leadership decisions create ripple effects that reach all the way to the floor. Holiday shifts that never end. Supervisors are stretched too thin. People burned out from six- and seven-day workweeks, year after year.Operational pressure doesn't just hit the floor; it follows people home. When that pressure builds up for long enough, performance drops, and culture breaks. Jay doesn't blame the people doing the work; he points the finger at the decisions being made at the top.But Jay doesn't frame this as a call for soft leadership. In fact, he's clear: being a good leader means setting expectations, being consistent, and holding people accountable. What doesn't work is enforcing rules that no one follows or only applying them when convenient.You can't expect consistent performance if you don't hold people accountable—or worse, if leadership doesn't model the behavior themselves.Jay recalls workers raising grandkids, struggling to keep up, and barely making it through the week. Leaders might not think that's their responsibility, but Jay argues otherwise. If your policies at work make someone's home life harder, you're responsible for that too.They also revisit accountability, but in a different light. Jan mentions a recent interview with Brad Ring at Webasto, who swapped the word "accountability" for "promise." It's a simple change, but it changes everything. "I promise to get this done" hits differently than "you'll be held accountable."They also talk about tariffs. Jay explains how one political post or policy change can throw an entire manufacturing plan off course. He's seen companies scrap full strategies mid-meeting because of a headline. That level of volatility demands preparation. You can't move production in a week, especially in automotive, but you can plan.This episode is a reminder that the weight of leadership isn't just about decisions. It's about owning your impact. As Jay puts it, you influence more than just metrics—you influence whether someone gets to go home proud or completely drained. That's where operational transformation begins. Not with new systems. Not with floor-level changes. But with better leadership.Themes discussed in this episode:How poor leadership creates burnout and operational breakdowns in manufacturingWhy holding employees accountable without clear standards creates chaos and mistrustWhy operational breakdowns often stem from leadership gaps, not workforce performanceHow Gen Z workers are reshaping expectations for culture in manufacturing plantsHow inconsistent enforcement of rules weakens trust and team accountabilityWhy companies must address culture and accountability before fixing production issuesWhat leaders must do to prepare for tariff changes and global trade uncertaintyFeatured guest: Jay ButlerWhat he does: Jay is the VP of Client Development at Seraph, where he leads management and leadership training, quality improvement, strategic planning, and product...

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereWebasto is a legacy company with roots going back to 1901, but staying competitive in today's automotive industry requires more than history. It also means challenging long-standing norms without discarding the company's strengths. To understand how a company like that evolves, we sat down with Brad Ring, President and CEO of Webasto Americas. Brad Ring describes his leadership style as grounded in authenticity, humility, and care for people. At the core of his approach is a belief that when leaders genuinely care about people, people care about the work.Brad shares how his leadership approach evolved, not from leadership training, but from watching the people around him. One of his earliest influences was Jim Hall, who showed him early on that real leadership starts with connection. It isn't about hierarchy or image, it's about showing up as a real person.Webasto is proud of its German heritage, known for its engineering discipline, and carries a cultural weight that doesn't shift easily. But Brad didn't try to fight that. He kept what worked: the care for people, the pride in product quality, and the strong family feel. Then, he started adding what was missing: a performance-driven mindset and a culture that encourages collaboration.One of the most practical changes was in language. Words like “accountable” and “responsible” had become unclear. So Brad introduced “promise.” Promises, he says, create emotional accountability and human connection in a way that traditional “responsibility” never could.Even during restructuring, Brad stays focused on values. Some decisions are hard, he says, but how you carry them out, humanely and with accountability, matters just as much as the decisions themselves. That's what keeps the culture intact even during tough transitions.Brad sees trust as the core of his leadership, both in business and personal relationships. It's not just a value; it's how things get done.He believes trust is built through consistent, everyday actions. Once it's there, it speeds up decisions, reduces wasted effort, and creates a safe space for risk and learning.Outside the office, Brad's passion for cycling and wake surfing offers a glimpse into how he finds balance. His morning routine might not follow what you think, but it works for him. And that's part of his larger point: leadership doesn't come from mimicking others. It comes from knowing who you are and staying grounded, even when the world tells you to act otherwise.Themes discussed in this episode:The challenge of transforming a 120-year-old automotive company for today's marketWhy command-and-control leadership fails in modern manufacturing environmentsBuilding organizational trust to accelerate decision-making and performanceWhy legacy culture must evolve to stay competitive with fast-moving OEMsAdvancing gender diversity and inclusion in automotive leadership rolesThe importance of creating a culture where mistakes lead to growthWhy leadership works best when you're true to yourselfFeatured guest: Brad RingWhat he does: Brad Ring is the President and CEO of Webasto Region Americas, overseeing operations across the United States and Mexico. He joined Webasto in May 2023, bringing over 30 years of global automotive experience.Throughout his career,...

Nick Havers, General Counsel for Europe and now also Managing Principal at Lockton, the world's largest privately owned insurance brokers, shares three sharp, experience-driven lessons shaped across more than a decade in the insurance broking sector. Nick's recent promotion to Managing Principal, an honour usually reserved for client-facing, revenue-generating leaders, is a milestone not just for him, but for how lawyers are recognised as true business partners at Lockton. His elevation sends a powerful message: in-house legal leaders can and should have a seat at the table, valued alongside commercial leadership. Now sitting on the European Executive Committee of Lockton, Nick reflects on what it means to be a lawyer trusted by the business. He shares how his first in-house GC taught him the power of “making your boss look good”, a mindset rooted in empathy, clarity, and teamwork that has stayed with him ever since. Nick also unpacks the value of curiosity: why asking more questions than you answer leads to better outcomes, how to build relationships across a complex organisation, and how his team uses internal branding and training to market legal's value across the business. In a standout final lesson, Nick reminds us that not everything valuable is visible. Some of legal's best work is in the crises that never materialise. His advice on combining hard work with strategic messaging, and showing how your team contributes to long-term growth, is a masterclass in modern in-house leadership.Guest Recommendation: • Book: Authentic Happiness by Martin Seligman – A toolkit for optimism, self-awareness, and signature strengthsAbout Heriot Brown: Heriot Brown is a leading global recruitment business specialising in the in-house legal market. We help lawyers find fulfilment in their careers by matching them with exceptional in-house opportunities, while fostering a thriving community of legal professionals who share insights, experiences, and growth.

Why is insurance so expensive?  Christina Lauber joins hosts Jeff Jarrett and Sal Sama for today's episode of The High Ground powered by Premier Companies.  Christina is the Assistant Vice President for Lockton Companies which works with companies across the US to help them build out their health and insurance programs.You'll hear how Christina went from wanting to be an actress to working in recruitment and ultimately ended up working for an insurance broker.  Sal, Jeff, and Christina will dig into the various factors that have led to an increase in insurance costs and some of the things we employers and consumers can do to have an impact on our healthcare journeys.  You'll also learn about the offerings Premier has for their employees and why they feel it's so important to set the bar high with both pay and benefits.  “I'm… blown away by your company and the approach that the leadership team does take… I think Harold just has a commitment and a passion for doing the right thing for his people.”

Why is insurance so expensive?  Christina Lauber joins hosts Jeff Jarrett and Sal Sama for today's episode of The High Ground powered by Premier Companies.  Christina is the Assistant Vice President for Lockton Companies which works with companies across the US to help them build out their health and insurance programs.You'll hear how Christina went from wanting to be an actress to working in recruitment and ultimately ended up working for an insurance broker.  Sal, Jeff, and Christina will dig into the various factors that have led to an increase in insurance costs and some of the things we employers and consumers can do to have an impact on our healthcare journeys.  You'll also learn about the offerings Premier has for their employees and why they feel it's so important to set the bar high with both pay and benefits.  “I'm… blown away by your company and the approach that the leadership team does take… I think Harold just has a commitment and a passion for doing the right thing for his people.”

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin interviews RIMS General Counsel and VP of External Affairs Mark Prysock about the RIMS Legislative Summit in March 2025, how it went, and what to expect next. Mark mentions the registrant participation records they set and the connections they made as they lobbied.   As Mark exits, Morgan O'Rourke and Hilary Tuttle of RIMS Risk Management magazine enter the studio to talk with Justin about the mid-year in risk and four Q2 articles in RIMS Risk Management magazine on tariffs, the 2025 hurricane season, the USDA budget cuts and food safety, and minimizing risk while using AI for innovation. After lessons from the articles, Hilary invites listeners to submit risk management articles to RIMS Risk Management magazine. If you publish in the magazine, what opportunities will that open for you?    Listen to learn more about the highlights of the first two quarters of 2025 and what to prepare for the rest of the year.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast. We've got three guests today. We'll get a RIMS legislative update from Mark Prysock, and we will look back at major risk management news from the first half of 2025 with Morgan O'Rourke and Hilary Tuttle of RIMS Risk Management magazine. [:48] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [:58] The next RIMS-CRMP-FED virtual workshop will be led by Joseph Mayo on July 17th and 18th. Register by July 16th. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:16] RIMS Virtual Workshops! We have a day-long course on July 24th, “Risk Taxonomy for Effective Risk Management.” On August 5th, we have a day-long course about “Emerging Risks.” RIMS members enjoy deep discounts! [1:31] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:42] If you tuned in to the recent episode featuring James Lam, you will know that he is hosting a new six-module workshop for us, the “RIMS-CRO Certificate in Advanced Enterprise Risk Management”. [1:56] The inaugural summer course is completely sold out! We are filled to the virtual capacity! Don't worry, in the Fall, the bi-weekly course will begin on October 9th. Registration closes on October 2nd. A link is in this episode's notes. Check it out and register today! [2:15] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is being built. Soon, we will distribute a Call for Nominations for the ERM Award of Distinction. I'll update this episode's show notes when that link is ready. [2:38] Think about your organization's ERM program or one that you know of, and how it has generated value. We will have more on that in the coming weeks. [2:47] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:01] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:14] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to register at RIMS.org/membership. [3:24] On with the show! Mark Prysock is the RIMS General Counsel and VP of External Affairs. It's always wonderful to have him on the show. [3:32] He is here to remind us of the RIMS legislative priorities, how they were addressed during the RIMS Legislative Summit in March, and what else we can expect in the way of public policies that RIMS would like to prevent and those we'd like to support. [3:46] There are lots of links in this episode's notes, as well, including ones to RISK PAC and an upcoming fundraiser. Let's get to it! [3:54] Interview! Mark Prysock, welcome back to RIMScast! [4:14] RIMS's top legislative or advocacy priorities for 2025 include opposing legislation on taxing non-profit associations. RIMS is working with other associations on this. The tax would have a significant impact on RIMS. [5:26] Another issue is the Freedom to Invest in Tomorrow's Workforce Act, which would allow individuals to use college savings 529 plans to pay for certifications like the RIMS-CRMP. It's a very popular issue in the association community. [5:55] Third-party litigation funding has become a very big issue, followed by nuclear verdicts. What can we do to stop that? That's an issue that's been growing in both the House and the Senate. RIMS is working within a broad coalition to address that issue. [6:14] RIMS believes, at a bare minimum, there needs to be disclosures when third-party litigation funding agreements are in place so that everyone understands who stands to benefit from a nuclear verdict. It's not the plaintiff. [6:37] The last issue is the National Flood Insurance Program. [7:01] Mark and his team spent Day 1 of the RIMS Legislative Summit in March prepping the registrants so they understood the ins and outs of the issues. They all received one-page leave-behind documents to take to the Congressional offices. [7:18] Panellists had talked to them about the issues. The registrants were prepped to be lobbyists on these issues. [7:30] On Day 2, the registrants went to the Hill and lobbied on behalf of RIMS. [7:39] There were over 60 registrants this year. That was a RIMS Legislative Summit record. They had around 100 Congressional meetings, also a RIMS Legislative Summit record. [8:15] Mark says holding the event at the U.S. Chamber of Commerce building is fantastic. It's a classic D.C. building that everyone knows. It's fairly close to Capitol Hill. You can get all the speakers you want to come and meet with your group there. It's perfect for the Summit. [8:49] A couple of years ago was the first time the Summit met at the Chamber building. Going back this year confirmed that it's going to be the new location for the Summit. Mark says it was an enriching experience for the attendees. [9:33] The Summit lobbyists focus on committees in both the House and Senate with jurisdiction over insurance. [9:47] The House Financial Services Committee has a Subcommittee on Housing and Insurance. Most of the legislation the Summit is concerned about comes from the House. [10:04] That Subcommittee has a new Chair, Congressman Mike Flood from Nebraska. The Summit has made inroads with his office and with other offices, too. [10:28] The Summit's focus is on establishing relationships with newer Congressional offices that are in a position to impact RIMS's legislative priorities. [10:52] Mark says, typically when we meet with a Member of Congress, it might be that we're talking to them because they're well-situated to talk to us about NFIP. [11:02] On other issues, we don't know that they necessarily align with us, but we know that with what we're trying to accomplish with the NFIP, they are going to be a great ally. That's our foot in the door to discuss other legislative issues. [11:24] Marks says the Summit is looking to establish long-term relationships with Members of Congress and educate them on the importance of different issues. [11:58] The RIMS Public Policy Committee will continue hammering on these issues for the remainder of 2025 and into 2026. The tax issues are likely to be resolved in RIMS's favor in the Omnibus tax bill Congress is wrestling with now. [12:18] The One Big Beautiful Bill does not include language for imposing new taxes on non-profits, but it does include the language about liberalizing the use of College 529 plans, which RIMS supports. Mark thinks that it will be wrapped up soon. [12:39] NFIP has been reauthorized through September 30th, the end of the Federal Government's Fiscal Year. There is legislation out there to reauthorize it for a longer period. The RIMS Public Policy Committee is talking with Members of Congress about that. [12:57] Third-party litigation funding is an issue to keep working on for the next couple of years. [13:04] The RIMS Public Policy Committee will be working closely with the RISK PAC Trustees to figure out how they can help to raise more money for the PAC. They have some ideas for things to do at RISKWORLD 2026 in Philadelphia. [13:22] They have a fundraising event in Philadelphia in the middle of July. They'll be sending out Calendar invites to the RIMS membership. 2026 will be an election year, so they want to raise as much money as they can for RISK PAC and the right re-election campaigns. [14:02] At RIMS.org/advocacy, you can see that the RIMS Legislative Summit 2026 will be held from March 16th through 18th. Mark is more excited than ever for next year's Summit! It's an election year. They've got the details nailed down. They'll be at the U.S. Chamber of Commerce. [14:53] They will have a hotel block nailed down soon. They'll start promoting this event far in advance. Mark your calendars, please! As you build your chapters next year, please include some money to send your Advocacy Ambassador to the Legislative Summit 2026 in March. [15:20] We've got the link in this episode's show notes and at RIMS.org/advocacy. You can reach out to Mark Prysock directly through his email address on the RIMS Advocacy page. Write to him if you have questions about what it takes to get there or how you can contribute. [15:43] As Morgan O'Rourke and Hilary Tuttle walk into the studio, Justin thanks Mark Prysock for being on the show. [16:04] Plugs! The very first RIMS Texas Regional Conference will be held from August 4th through the 6th in San Antonio at the Henry B. González Convention Center. Public Registration is open. [16:17] Hotel cut-off for the discounted rate is available through July 7th. The full Conference Agenda is now live, so you can start planning your experience. Don't miss the post-conference workshop, the RIMS-CRMP Exam Prep Course, available onsite. [16:33] This event is open to any RIMS Chapter member. If you are local to the area, you might consider becoming a RIMS member today, so that you can get all the benefits and begin networking with your new RIMS Texas peers. Links are in this episode's show notes. [16:48] You can also visit the Events Page of RIMS.org for more information. We look forward to seeing you in Texas! [16:56] Just a month later, we will be up North for the RIMS Canada Conference 2025, from September 14th through 17th in Calgary. Registration is open. Visit RIMSCanadaConference.CA and lock in those favorable rates. We look forward to seeing you in Calgary! [17:15] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today. [17:31] Let's Get on with the Show! It is July 1st. We have reached the midpoint of 2025. On RIMScast, we like to take stock of the year in risk, so far. Morgan O'Rourke and Hilary Tuttle are going to break it all down for us. [17:54] Morgan O'Rourke is the RIMS Senior Director of Content and Publications. Hilary Tuttle is the Managing Editor of RIMS Risk Management magazine. That's our flagship, at RMmagazine.com. [18:07] We will look back on the Q2 digital issue of RIMS Risk Management magazine and discuss some of the news and trends that have been driving the risk profession. We'll talk about tariffs, AI, and more. Let's get to it! [18:23] Interview! Morgan O'Rourke and Hilary Tuttle, welcome back to RIMScast! [18:50] We are here to talk about the mid-point of 2025 in risk and what it has meant for the profession and the reporting on the profession. The Q2 digital issue of RIMS Risk Management magazine is now available. The link is on this page. [19:26] A big story from this quarter was tariff volatility. In April, Neil Hodge wrote a great article “How to Navigate the Volatile Tariff Landscape.” Many companies underestimate their exposure to tariffs through lower-tier suppliers. [20:06] Hilary says the number one tip is to map your exposure to tariffs via suppliers. Also, think about finished goods as well as what hypothetical future scenarios would mean. We've seen that tariffs are consistently volatile. Map different scenarios to see how they will play out. [20:43] In the article, Neil also mentions alternatives such as near-shoring, alternative suppliers, and technicalities about working within the system. Morgan mentions contract management. Another tip was tariff engineering by modifying your product design or where it's assembled. [21:35] Morgan shares an example. Converse All Stars have a layer of felt on the bottom, which classifies them as slippers, which have a lower tariff. They tweaked the product so it could be classified differently. Morgan just bought a new pair and saw the felt he had never noticed. [23:24] Morgan says certain auto imports may leave out features that would classify them as commercial vehicles, so they don't have a commercial vehicle duty. [24:08] Equipment that was bought before steel tariffs will be more expensive to repair after steel tariffs, and insurance that was in place before the tariffs may not cover the drastically more expensive repairs. This will affect heavy machinery. Revisit your insurance coverage. [25:06] Considering what major assets may be changing with tariff changes would be a helpful next step for people. Morgan refers to finding alternate suppliers or diversifying. If you're starting a new relationship with a supplier, tariffs need to be part of the contract conversation. [25:42] If tariffs are a risk you have not been accounting for in your supplier agreements, you may want to build more flexibility into future agreements.  [26:03] Justin mentions the 2025 hurricane season and accurate weather reporting. That relates to supply chain. Hilary includes replacement values, as materials cost more.  [26:33] Hilary wrote an article, “The 2025 Hurricane Season Outlook.” Hilary says it's interesting to tell similar stories every year in different ways. She looked at the outlook for this season and compared it to the results from last year. [27:35] She looked for the key trends that drove the results last year and that will impact this year. It's an outlook and also a strategic input. How does your organization need to adapt to this outlook? It's about seeing the overarching trends and figuring out how to act on them. [28:20] Hurricane Beryl came in the summer of 2024. It was one of the earliest major hurricanes to form. It reached Category 5 in 42 hours. What strategies should organizations take to address fast-developing storms? [28:43] Rapid intensification is a major trend with hurricanes. This is fueled by above-average ocean temperatures and other impacts of climate change. Storms are getting worse faster. The energy at the surface level contributes to faster-building hurricanes. Then there are trade winds. [29:09] It is a very big challenge for governments and private industry because you need to prepare much faster. You might only have a day of notice between a tropical storm and a Category 3 hurricane. [29:29] Preparedness is a state of being, not something you deal with if and when a storm arises. It needs to be a constant state of readiness. This year there have been significant budget cuts to NOAA and FEMA. This affects weather forecasting and the number of emergency staff. [30:22] Organizations need to understand that they need an increased amount of self-reliance. You cannot count on the cavalry coming. Preparedness means more than ever this year. [30:38] Morgan says it's less about coordinating with Federal agencies and more about making sure you have your ducks in a row. You may not have access to outside resources. You might be able to coordinate with other companies and organizations. Cooperation helps. [31:43] Hilary says, after last year, we saw with Hurricane Helene that some of these disasters are increasing and hitting in unpredictable areas that don't have the preparedness or the infrastructure because there is not a legacy sense of being at risk for hurricanes. [32:05] Preparedness is different in different regions. Taking an assessment, thinking about some of those scenarios is a strategic risk management issue that may need to shift in new ways. In some of those areas, you might not have local disaster resources because it has not been a risk. [32:38] Prepare by taking a realistic assessment of emergency resources on the ground, what has the historical risk been, and how that is shifting? [32:51] A Small Break! The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [33:10] Since 2010, Spencer has awarded over $3.3 million in General Grants to support over 130 student-centred experiential learning initiatives at universities and RMI non-profits. Spencer's 2026 application process is now open through July 30th, 2025. [33:30] General Grant awardees are typically notified at the end of October. The link is in this interview's show notes. Be sure to visit the programs page of SpencerEd.org. [33:40] The Spencer 2025 Funding their Future Gala will be held Thursday, September 18th at the Cipriani 42nd Street in Manhattan, New York. This year's honoree is Tim Ryan, the U.S. President of Lockton, and we hope to have him here on RIMScast this summer. A link is in the show notes. [34:03] Let's Return to the Conclusion of My Interview with Morgan O'Rourke and Hilary Tuttle of RIMS Risk Management magazine! [34:55] Jennifer Post, one of the editors, wrote an article, “USDA Budget Cuts Present Food Safety Risks.” Budget cuts may increase the likelihood of an outbreak of foodborne diseases and compromise the USDA's ability to respond and notify consumers of an outbreak. [36:28] Hilary notes recent outbreaks with cucumbers and tomatoes, which have been deadlier than one might expect. The cucumber recall was for cucumbers that had been sold six weeks before. Hilary has never had a cucumber for more than two weeks. [37:11] Shifting responsibility to under-resourced states creates uneven safety standards. Private companies will have to incur some of the costs of testing and monitoring their food. Who is responsible for coordinating food safety between states or countries is a question mark.  [37:50] This is not a great solution. It's an area of uncertainty for now. It is likely to increase costs for individual companies. It also increases the risk exposure for companies that are distributing food that makes people sick, but they don't know it. [38:09] The number of people getting sick and the amount of money a company will lose balloon as a function of time and notice. There are a lot of components to this issue. [38:30] Hilary says we are also seeing some concern around whether some of the shifting standards are going to create different levels of safety in different types of products or from different regions. This shifts a lot of the burden onto the consumer and private companies. [38:42] Morgan adds that beyond the cuts to NOAA, FEMA, and the USDA, there are cuts to cybersecurity infrastructure with CISA. These cuts remove a level of oversight that people have come to rely on. The cuts push responsibility for risks further onto states and private industry. [39:26] Morgan says they were worried about the appetite for change in the government from the Trump administration. The administration is making changes. Some of the fallout is that it has changed the risk landscape regarding storm damage, food safety, cybersecurity, and more. [39:46] You may have to reassess your risks in the light of these cuts to Federal agencies. Hilary points out that the cuts are not fluff when you realize the functions these agencies have. [40:21] Hilary quotes a food safety professor from the article. “Oversight is not a bureaucratic formality; it's the invisible line between routine production and preventable tragedy.” Hilary thinks that quote applies across a number of the cuts that have been made. [40:39] The magazine has an article on AI called “Balancing Innovation and Compliance When Implementing AI.” Morgan reports that AI is all over the place now. The conversation has to involve implementation issues and liability risks. AI hallucinations and data security are issues. [42:03] You need to have a level of human intervention and involvement to be looking for things that you might have taken for granted are true, but that are problematic or make you liable for something. [42:17] Hilary says another big issue is that the technology is drastically outpacing regulation, safety measures, and best practices. You need to be asking, “What do we have a defensible business reason to do, and what are we putting in place to safeguard those?” [42:44] Some of the AI applications around hiring incur very real consequences in terms of human impact and regulatory impact. You may be dealing with serious employment fines or other things of that nature that regulators will catch up on. [43:06] AI systems are designed to please you. They are not designed to do the right thing or to make intelligent choices. They guide a user, and the user needs to guide them. Hilary compares using AI to riding an elephant. The elephant can go where it wants to go; you need to control it. [43:55] Hilary says that a lot of these AI engines perpetuate bias that the people who developed them may or may not have or may not realize that they have. A large company for a while only hired white men because those were the people who had been successfully hired in the past. [44:20] The content online that trains these models is the content that is published online. It requires a certain amount of privilege, experience, education, and life perspective. It doesn't draw on the body of human experience and knowledge for representative bodies. [44:49] You have to bring a certain diversity of experience, and also check those inputs with either people or other sources. Morgan talks about the feeling you might get that something like an email was written by an AI. The homogeneity starts to erode the quality of things. [45:27] Morgan has read that one of ChatGPT's quirks is that a lot of responses will have a “not this but that” structure. For instance, “It's not just soup, it's a meal!” Once you see it, you start to see it everywhere. Hilary says a giveaway is the use of inserted emojis. [46:32] Morgan and Hilary have been editing for quite a while. Morgan can identify who wrote a piece of writing by its style. If you get an email from someone with turns of phrase they would never use, you know it's AI. Losing track of what's going on is not to your advantage. [47:26] Having AI write an email is an example of something that just because you can do it, doesn't mean you should do it. Should you be working in an environment in which you don't know how to interact functionally with your coworkers, the length of an email? [48:13] Engineering prompts are one of the biggest skills people need to learn in working with AI. Prompt engineering is the most important component that Hilary had to struggle to learn in an AI course she took. It makes the biggest difference to AI being usable. Take a prompt class. [49:05] Justin shares an experience he had using AI to make an email response he had written much shorter and less defensive. It wasn't perfect, but it helped him to revise his message. [49:47] Hilary said that Justin gave a great example of prompt engineering. You want to tell it who the recipient is, who you are, and what your specific concern is to address. You can also ask it to explain the changes that it makes, so you learn how to write better emails next time. [50:43] Hilary urges caution on choosing the platform. ChatGPT is decent for writing because you can prime it. You can't prime Copilot, and she says a lot of the results are garbage.  [51:46] The Q2 edition of RIMS Risk Management magazine is online. All the articles are on the site as links and as part of the digital edition. [51:56] A reminder to the audience: RIMS Risk Management magazine is always seeking contributors and contributions, primarily from the risk profession. The topics that are important to you are the topics that are important to your colleagues. Get your voices out there! [52:37] A good submission answers two questions: Why this? And why now? Why should other people care about this issue? New regulations? New fines? A recent court case? Is there a nuance you are highlighting? Another question is, so what? What do you do about it? [53:28] Justin offers, How will the audience be able to do their job better based on the information you're telling them? Morgan comments that the idea is risk management. You want to get to the management part of it so your organization can do something about it. [53:58] Go to RMMagazine.com and see the Contribute button at the top. That's where you'll find the editorial submission guidelines and the contact information for Morgan, Hilary, and Jennifer. They are open to your ideas, so by all means, reach out. You never know what it could lead to! [54:58] Hilary says they also welcome feedback on their existing coverage and the challenges you are seeing in the field. [55:27] Hilary and Morgan are going to rejoin us at the end of the year. We always close the year with an episode when they look back on the year and forward to the next. [56:01] Special thanks to my RIMS colleagues Mark Prysock, Morgan O'Rourke, and Hilary Tuttle for joining us here on RIMScast! Visit RIMS.org/advocacy to connect with Mark, and RMMagazine.com to connect with Morgan and Hilary, and get the latest risk news and insight. [56:23] Links are in this episode's show notes, including a link to the Contribute page on RMMagazine.com. [56:29] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [56:57] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [57:15] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [57:33] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [57:49] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [68:04] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [58:11] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Links: RIMS Texas Regional 2025 — August 3‒5 | Registration now open. RIMS-CRMP In-Person Workshop in Texas Aug. 6 & 7 RIMS Canada 2025 — Sept. 14‒17 | Registration now open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration now open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute “How to Navigate Tariff Volatility” (April 3, 2025) “2025 Hurricane Season Outlook” (June 9, 2025) “USDA Budget Cuts Present Food Safety Risks” (May 21, 2025) “Balancing Innovation and Compliance When Implementing AI” (April 30, 2025) RIMS Now The Strategic and Enterprise Risk Center Spencer Education Foundation — General Grants 2026 — Application Deadline July 30, 2025 RIMS ERM Conference 2025 — Nov 17‒18 in Seattle! [Save the Date!] “RIMS-CRO Certificate in Advanced Enterprise Risk Management” — Featuring Instructor James Lam! Summer course sold out! | Fall bi-weekly course begins Oct 9. 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RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Mark Prysock, General Counsel at Risk and Insurance Management Society, Inc. (RIMS) Morgan O'Rourke, Director of Publications at RIMS Hilary Tuttle, Managing Editor of Risk Management Magazine   Production and engineering provided by Podfly.  

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereNo one would try to stream a 4K video on a '95 Windows computer—but in the auto industry, we're still trying to lead today's transformation with leadership models built decades ago.That's the hard truth Jan puts on the table in this conversation with Terry Woychowski, President of Caresoft and former GM executive. Together, they unpack what's holding the industry back—and it's not a shortage of technology or talent. It's the culture. It's the leadership.Terry walks through real examples of how legacy systems get in the way—from product specs that haven't been questioned in decades to organizational structures that reward risk avoidance over innovation. He compares that with how Chinese OEMs are approaching development differently. They make faster decisions, rely less on in-house development, and focus on speed and learning rather than perfection. They're not immune to fear, he says, but they don't let it dictate the pace of progress.But this isn't just a teardown of bad habits. Terry zooms in on what good leadership looks like today. It's not command-and-control. It's mission-first, culturally aware, and brutally honest. It's being willing to get "dragged across the hone"—his metaphor for the painful but necessary growth process. Because leaders who avoid discomfort? They stay dull.There's also accountability. Terry learned it early, growing up on a dairy farm, where cows—and their mess—don't wait for permission. You get the job done, period. That same mindset carried him through the plant floor at GM, where he once let loose in a way he thought would end his career, only to be welcomed with applause. Not because he lost his temper, but because he finally spoke the language of the plant.Jan and Terry talk honestly about the cultural gaps that legacy auto still hasn't closed. Technology? Finance? Those are solvable. However, if the leadership culture stays frozen in time, no investment will be enough.In the end, one thing is clear: you can't lead the future of automotive using the same culture that got you here. If the industry wants to survive the disruption ahead, it needs leaders willing to question everything, especially the way things have always been done.Themes discussed in this episode:The need to replace outdated leadership models to compete in the EV eraThe culture gap between Chinese OEMs and traditional automakersWhy true leaders embrace discomfort—and what happens when they don'tThe cultural transformation needed to support EV and software-defined vehicle innovationThe importance of fast decision-making in today's global auto marketWhy cultural alignment matters more than strategy when leading changeWhy the auto industry needs focused leadership amid rising global competitionFeatured guest: Terry WoychowskiWhat he does: Terry J. Woychowski is the President of Caresoft Global, a leading automotive engineering, benchmarking, and consulting firm. At Caresoft, he has played a pivotal role in driving strategic growth, developing next-generation solutions, and mentoring the global leadership team.Terry brings over four decades of automotive experience, including a distinguished career at General Motors, where he held senior leadership roles such as Global Vice President of Program Management and Quality & Vehicle Launch. Notably, he...

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereElon Musk did what most thought was impossible. He built a mission-driven brand that captured global attention, made electric vehicles desirable, and forced legacy automakers to rethink everything. But lately, his leadership has taken a turn—and it's raising serious questions. The mission hasn't changed, but the behavior around it has.In this special solo episode, Jan Griffiths lays out five leadership lessons for Elon—not out of criticism, but from a deep respect for what he's accomplished and a firm belief in what the industry still needs from him.She starts with mission. Tesla's purpose has united people around the world. But when Elon supports people who oppose that mission, it creates confusion. You can't promote a cause while backing those who go against it.Then comes culture. Elon's ability to identify problems and push for solutions is extraordinary, but intensity without empathy creates fear, which kills creativity. If the goal is innovation, leaders must build environments where people feel safe to contribute and not scared to fail.Jan then challenges the idea of leading by example. Sleeping on the factory floor shows commitment, but expecting others to follow that model isn't sustainable. Real modeling means setting a standard not just in work ethic but also in behavior and how you show up in moments of crisis.Micromanagement is next. Being able to solve problems doesn't mean owning every decision. The more decisions a leader owns, the fewer their teams can make. Jan warns that this behavior ultimately traps leaders in a loop where nothing moves without them.Finally: identity. Without knowing who you are as a leader, everything else starts to fall apart. Jan points to tools like the 21 Traits of Authentic Leadership and Doug Conant's leadership blueprint to help any leader build that internal alignment.Elon has done what few believed possible. But the chaos, political noise, and online disputes only adds friction at a time when the real threat is global. The industry doesn't need noise. It needs the focused, driven leader who started it all.Themes discussed in this episode:The disconnect between Tesla's mission and Elon Musk's public alignmentsThe impact of fear-based leadership culture on innovation and employee engagementHow micromanagement affects team performance and company growthThe cultural transformation needed to support EV and software-defined vehicle innovationHow a CEO's behavior sets the tone for company cultureThe importance of psychological safety in building high-performing teamsHow public distractions and controversy weaken brand focusWhy the auto industry needs focused leadership amid rising global competitionYour HostJan Griffiths is the architect of cultural change in the automotive industry. As the President & Founder of Gravitas Detroit, Jan brings a wealth of expertise and a passion for transforming company cultures. Additionally, she is the host of the Automotive Leaders Podcast, where she shares insightful conversations with industry visionaries. Jan is also the author of

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereAs the auto industry faces a new wave of uncertainty—tariffs shifting daily, global instability, and mounting supply chain questions—leaders are under pressure to act fast. For many, that means retreating into old habits, tightening control, and centralizing decisions. But Jan challenges leaders to do the opposite.She knows it's tempting. In a crisis, the structure feels safe. But Jan argues that the real power lies in authentic leadership—especially now. That means staying true to your values, trusting your people, and letting go of micromanagement.Just look at General Motors. While the industry expected GM to return to its old ways during the crisis, it didn't. Instead, the company focused on stronger supplier relationships and open communication. It worked. GM earned its highest supplier trust score in 25 years.Then there's Stellantis. After years under Carlos Tavares' top-down approach, leadership is shifting. Antonio Filosa is already building relationships—with suppliers, dealers, and unions. It's a clear sign that even the biggest players are moving toward people-first leadership.Jan's message is clear: the future of leadership in this industry isn't about control—it's about connection. If you're leading a team right now, take this moment to ask yourself: Are you leading with fear or with trust?Because in the end, how you lead through the crisis will define what kind of organization—and culture—you build coming out of it.Themes discussed in this episode:Why crises often push leaders back into command-and-control—and why that's a mistakeWhy command-and-control leadership is failing in today's rapidly changing auto industryHow authentic leadership creates faster, more sustainable results during uncertaintyThe importance of trusting your team instead of micromanaging themThe hard truth about outdated leadership models and why they hold companies backHow General Motors improved supplier relationships by leaning into empowerment and transparencyHow Stellantis is moving away from fear-based leadership with new CEO Antonio FilosaYour HostJan Griffiths is the architect of cultural change in the automotive industry. As the President & Founder of Gravitas Detroit, Jan brings a wealth of expertise and a passion for transforming company cultures. Additionally, she is the host of the Automotive Leaders Podcast, where she shares insightful conversations with industry visionaries. Jan is also the author of AutoCulture 2.0, a groundbreaking book that challenges the traditional leadership model prevalent in the automotive world. With her extensive experience and commitment to fostering positive change, Jan is at the forefront of revolutionizing the automotive landscape. Reach out to her at Jan@gravitasdetroit.comMentioned in this episode:

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereSeason 6 opens with a deep dive into the 2025 Working Relations Index (WRI)—and the numbers are telling. Toyota, Honda, and GM continue to rise, while Ford and Stellantis slide further down. The gap between the top and bottom OEMs? The largest since 2008.Jan brings together Dave Andrea and Dr. Angela Johnson from Plante Moran, along with returning guest Sig Huber, to explain what's behind the scores and what they mean for supplier relationships in today's automotive world.Toyota didn't just maintain its lead; it widened it. The difference? Consistency, buyer accessibility, and a move to streamline supplier systems into a single platform. Suppliers asked for more visibility, and Toyota delivered.GM, after several senior leadership changes, continues to show steady progress. A renewed focus on transparency, buyer empowerment, and cross-functional alignment is changing how suppliers experience the company. And it's working.On the other hand, Ford's story is death by a thousand cuts. There was no single failure—just a build-up of delays, unclear communications, and internal silos that made it hard for suppliers to get what they needed.Stellantis, still at the bottom, might be in the early stages of a turnaround. Leaders like Marlo Vitous and Antonio Filosa are more visible, engaged, and pushing for change, and suppliers are noticing. One of the biggest takeaways? Empowerment at the buyer level. Toyota's edge comes from enabling people on the ground to make decisions. GM is starting to adopt that mindset. Ford and Stellantis are still catching up. Suppliers want faster answers, stronger advocacy, and relationships built on trust—not red tape.And yes—getting buyers back in the office made a difference, too. Suppliers responded positively to buyers being on-site and re-engaging face-to-face. One team even linked their score improvement directly to getting buyers back in three days a week.They end the episode with a reminder of why the WRI matters. Good supplier relationships lead to better outcomes. In the top 3 OEMs, there's a same-year correlation between WRI scores and financial results. The message to OEMs is that relationships drive performance, and the numbers prove it.Themes discussed in this episode:Understanding the significance of the Automotive OEM-Supplier Working Relations Index (WRI) Study as a tool for assessing industry performance and supplier relationsThe growing gap between top and bottom OEMs in supplier trust, with the widest WRI spread since 2008The influence of leadership changes, such as Vice Presidents of Purchasing, on supplier relations and organizational performanceHow unpredictability and organizational complexity continue to hurt Stellantis' supplier relationsHow Toyota's long-term mindset and consistent buyer behavior keep it on top of supplier rankingsThe importance of trust and collaboration between OEMs and suppliers in navigating future challengesThe direct impact of empowered buyers on supplier trust and decision-making speedThe proven connection between high WRI scores and same-year OEM financial performanceFeatured guest: Dave AndreaWhat he does: Dave Andrea is a principal at

This episode is sponsored by Lockton, click here to learn more Season Five of the Automotive Leaders Podcast comes to a close, and with it, a year of powerful conversations that challenged the way we think about leadership in the automotive industry.This season wasn't just about bringing guests to the mic—it was about tackling real-world issues. From supplier risk and global tariffs to leadership challenges inside some of the industry's biggest names, every episode added a new layer to understanding where the automotive world is headed.Jan also took the podcast further than ever before, introducing translated episodes in Spanish and Ukrainian to reach a broader, more diverse audience. Live recordings from the Detroit Auto Show and the MEMA Annual Conference added fresh perspectives straight from the heart of the industry.We even ventured into academia, with conversations featuring the president of Kettering University and students from Wayne State University, offering a glimpse into the future of the workforce.With Season Six already in motion and a major episode on the Working Relations Index dropping on May 22nd, the journey continues. And if this season proved anything, it's that authentic leadership starts with honest conversations—and those are far from over.Themes discussed in this episode:The growing need for authentic leadership in the automotive industrySupplier risk and resilience in a challenging global marketThe impact of tariffs on suppliers and trade dynamicsHow OEM-supplier relationships shape the future of the industryInsights from academia on preparing the next generation of industry leadersHow emerging platforms like TikTok are influencing the industry narrative.Leadership lessons shared by top executives across the automotive sectorWhat to expect from the upcoming Working Relations Index dataYour HostJan Griffiths is the architect of cultural change in the automotive industry. As the President & Founder of Gravitas Detroit, Jan brings a wealth of expertise and a passion for transforming company cultures. Additionally, she is the host of the Automotive Leaders Podcast, where she shares insightful conversations with industry visionaries. Jan is also the author of AutoCulture 2.0, a groundbreaking book that challenges the traditional leadership model prevalent in the automotive world. With her extensive experience and commitment to fostering positive change, Jan is at the forefront of revolutionizing the automotive landscape. Reach out to her at Jan@gravitasdetroit.comMentioned in this episode:The Gap and The Gain: The High Achievers' Guide to Happiness, Confidence, and SuccessWhy Automotive Leaders Need Emotional Intelligence with Daniel Goleman

As battery energy storage systems scale up, so do the risks. For insurers, developers, and investors, understanding how to manage those risks has never been more important. From fire events like Moss Landing to the evolving role of insurance across development, construction, and operations, the way insurers are underwriting storage is changing fast.In this episode we unpack how the insurance world is thinking about batteries, exploring how risk is priced, what underwriters look for in new technologies, and why insurability is becoming a key commercial consideration for project developers. Whether you're securing project finance, evaluating warranties, or just navigating changing industry expectations, this conversation is packed with insight from someone working at the frontier of energy infrastructure risk.In this episode of Transmission, Ed is joined by Michael Bogdon, Partner at Lockton. Over the course of the conversation, you'll hear about:Moss Landing and fire risk: What recent high-profile battery failures tell us about risk and how the industry is adapting.Insurance across the asset lifecycle: From development through to operations, how risk profiles evolve and what coverage actually looks like.Bankability and risk transfer: Why insurance is now a core part of making projects financeable and what's driving underwriter decision-making.Emerging tech and evolving standards: How insurers approach new chemistries, control systems, and unfamiliar manufacturers.The future of battery insurability: What needs to change, from data access to design practices to make large-scale storage lower risk and more cost-effective.About our guestMichael Bogdon is a Partner at Lockton, where he specialises in insurance and risk advisory for renewable energy and energy storage projects. With a background in structuring coverage for complex infrastructure assets, Michael works closely with developers, investors, and insurers to ensure that clean energy projects are bankable, resilient, and ready to scale.Lockton is the world's largest privately held insurance brokerage, providing tailored risk management, insurance, and employee benefits solutions. With deep expertise in energy and infrastructure, Lockton advises developers, investors, and operators on how to structure coverage for complex assets—including renewable energy and battery storage projects. For more information, head to their website.About Modo EnergyModo Energy helps the owners, operators, builders, and financiers of battery energy storage solutions understand the market - and make the most out of their assets.All of our podcasts are available to watch or listen to on the Modo Energy site. To keep up with all of our latest updates, research, analysis, videos, podcasts, data visualizations, live events, and more, follow us on LinkedIn or Twitter. Check out The Energy Academy, our bite-sized video series breaking down how power markets work.

As battery energy storage systems scale up, so do the risks. For insurers, developers, and investors, understanding how to manage those risks has never been more important. From fire events like Moss Landing to the evolving role of insurance across development, construction, and operations, the way insurers are underwriting storage is changing fast.In this episode we unpack how the insurance world is thinking about batteries, exploring how risk is priced, what underwriters look for in new technologies, and why insurability is becoming a key commercial consideration for project developers. Whether you're securing project finance, evaluating warranties, or just navigating changing industry expectations, this conversation is packed with insight from someone working at the frontier of energy infrastructure risk.In this episode of Transmission, Ed is joined by Michael Bogdon, Partner at Lockton. Over the course of the conversation, you'll hear about:Moss Landing and fire risk: What recent high-profile battery failures tell us about risk and how the industry is adapting.Insurance across the asset lifecycle: From development through to operations, how risk profiles evolve and what coverage actually looks like.Bankability and risk transfer: Why insurance is now a core part of making projects financeable and what's driving underwriter decision-making.Emerging tech and evolving standards: How insurers approach new chemistries, control systems, and unfamiliar manufacturers.The future of battery insurability: What needs to change, from data access to design practices to make large-scale storage lower risk and more cost-effective.About our guestMichael Bogdon is a Partner at Lockton, where he specialises in insurance and risk advisory for renewable energy and energy storage projects. With a background in structuring coverage for complex infrastructure assets, Michael works closely with developers, investors, and insurers to ensure that clean energy projects are bankable, resilient, and ready to scale.Lockton is the world's largest privately held insurance brokerage, providing tailored risk management, insurance, and employee benefits solutions. With deep expertise in energy and infrastructure, Lockton advises developers, investors, and operators on how to structure coverage for complex assets—including renewable energy and battery storage projects. For more information, head to their website.About Modo EnergyModo Energy helps the owners, operators, builders, and financiers of battery energy storage solutions understand the market - and make the most out of their assets.All of our podcasts are available to watch or listen to on the Modo Energy site. To keep up with all of our latest updates, research, analysis, videos, podcasts, data visualizations, live events, and more, follow us on LinkedIn or Twitter. Check out The Energy Academy, our bite-sized video series breaking down how power markets work.

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereHow do you transform a brand that's been part of American history for 125 years, without losing the DNA that made it legendary?In this episode, Goodyear CEO and President Mark Stewart joins Jan Griffiths to share how he is breathing new life into one of the world's most iconic brands — and why the real transformation is not just about technology, but rather about leadership, culture, and people.He reflects on his early days supervising third shifts in hot, unforgiving plants and how those moments shaped his belief that leadership isn't about barking orders—it's about building real accountability, setting clear targets, and creating an environment where people can do their best work without fear.Inside Goodyear, the transformation touches everything: leadership behaviors, operational models, and even the story the brand tells the world. Mark talks about honoring Goodyear's pioneering legacy — like the iconic Goodyear Blimp, now celebrating 100 years — while recognizing that past success can breed conservatism if left unchecked.At the core of all this change is a new way of thinking about partnerships. Mark discusses the shift from traditional supplier hierarchies to real, transparent collaborations — where information is shared, problems are solved together, and the success of one depends on the success of all.Beyond strategy, Mark shows what leadership looks like at a human level. From walking factory floors to learn how tires are made firsthand to personally rallying 68,000 associates around a simple, bold vision — to be number one in tires and service — he demonstrates that leadership today isn't about commanding from the top. It's about committing yourself fully to the people you serve.Mark shares glimpses of life outside the boardroom—from hiking with his Labradors in Akron's Metro Parks to binge-watching White Lotus to plotting a summer trip across Europe to see Robbie Williams live.These moments aren't distractions from leadership; they're reminders that authenticity—showing up fully human—is part of what makes great leadership real.Themes discussed in this episode:Why legacy companies must unlearn traditional business practices to survive industry disruptionHow EV tire technology and connected mobility are reshaping Goodyear's product strategyRevitalizing a legacy automotive brand: How Goodyear is transforming after 125 yearsBuilding supplier collaboration models for the future of the automotive supply chainMaking accountability and measurable KPIs the foundation of leadership transformationEmbedding innovation across all departments, not just R&D, to stay competitiveWhy reconnecting leadership with shop floor operations drives meaningful cultural changeHow Goodyear is rallying 68,000 global employees around a bold new vision for growthFeatured guest: Mark StewartWhat he does: Mark is the Chief Executive Officer and President of The Goodyear Tire & Rubber Company, joining the company and its Board of Directors in January 2024. Previously, he held leadership roles at Stellantis, Amazon, and ZF TRW Automotive, overseeing global operations, EV transformations, and advanced technological innovations. Known for championing diversity and economic equality, Mark has been recognized with awards such as the COO of the Year by the...

Het pittoreske Lockton is de ideale zomerbestemming. Een plek vol geheimen, romantiek en zonnige dagen in de Schotse Hooglanden… Uitgegeven door Heartbeat Spreker: Jantine van den Bosch

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereWhen Pat D'Eramo entered the auto industry four decades ago, leadership looked very different. Power meant control. Leaders gave orders, and people followed—or else. But even back then, Pat knew there had to be a better way.That mindset was reinforced early in his career, thanks to a unique experience at Saturn. Unlike the traditional plants of the time, Saturn was built on collaboration. And it showed Pat what leadership could look like when people are trusted, not micromanaged. One mentor in particular left a mark—showing Pat the value of coaching, not commanding.That experience shaped everything that followed.Now CEO of Martinrea International, Pat leads with that same belief: give people room to grow, back them up when things go wrong, and never punish someone for trying to do the right thing. He talks openly in this episode about moments where he could've fired someone—but chose not to. Because if they've learned from it, they come back stronger. And strong people build strong companies.That philosophy was put to the test during the toughest times: COVID shutdowns, supply chain breakdowns, EV delays, and now tariffs. Instead of reacting with fear, Pat leaned into the structure—clear goals, tight alignment, and regular check-ins across teams. That's how Martinrea stayed focused while the industry shifted around them.But Pat isn't just focused on one company. He's looking at the industry as a whole—and doesn't sugarcoat it. China's ahead. North America isn't ready to build a car from scratch. And government policy? It's a mess. But he offers a way forward: unified action across the USMCA, strategic investment, and—above all—a culture that supports innovation—not fear.But Pat isn't all business. Jan takes a moment to explore the personal side—his favorite bands, his go-to shows, and even his love for sci-fi audiobooks during long drives. It's a reminder that leadership isn't just what you do at work—it's how you carry yourself through everything.Themes discussed in this episode:Why empathetic leadership drives long-term success in automotiveCreating a culture where mistakes lead to growth, not terminationBuilding a resilient culture through crises like COVID, EV delays, and tariffsWhy treating people with respect is the foundation of organizational performanceNorth America's EV supply chain crisis and what's fueling the breakdownWhy North America can't build a car alone—and what needs to changeThe leadership traits needed to lead through uncertainty and drive transformation in the auto industry.Featured guest: Pat D'EramoWhat he does: Pat D'Eramo is the CEO of Martinrea International and a member of its Board of Directors. He brings over four decades of experience in the automotive industry, with deep expertise in metal forming and parts manufacturing. Before joining Martinrea, Pat served as President of Dana Corporation's Commercial Vehicle Technology group, where he led global operations across the Americas, Europe, India, Australia, and China. Since 2014, he has overseen Martinrea's global operations, including manufacturing, engineering, purchasing, logistics, sales, and business development—playing a key role in the company's continued growth and performance.Episode Highlights:[01:55] How I Lead: Pat...

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereIn this special episode of the Automotive Leaders Podcast, Jan dissect the latest tariff announcement by President Donald Trump, unveiled on April 2, 2025, during what he dubbed " the Liberation Day." Sig Huber, Chief Commercial Officer at Elm Analytics, offers a compelling analysis of the automotive industry's resilience, drawing comparisons to the 2008 financial crisis and its aftermath.The discussion dives deep into the ripple effects of sweeping tariffs, including the 25% levy on imported vehicles and auto parts, and the broader implications for global supply chains. With structural shifts in trade policies and escalating input costs, the episode sheds light on the uncertainty surrounding vehicle sales and the interconnectedness of OEMs, suppliers, and local economies.Tune in and gain valuable insights into how these tariffs could reshape the manufacturing landscape in the U.S., potentially impacting jobs and operations at automotive plants nationwide. This episode is a must-listen for anyone seeking to understand the challenges and opportunities facing the automotive sector in this evolving trade environment.Mentioned in this episode:This episode is sponsored by Lockton, click here to learn more

Michael F. Schein ghostwrites books that make business leaders, executives, and entrepreneurs famous in their fields. He is the founder of the marketing and consulting company MicroFame Media, and some of his clients have included Lockton, eBay, Magento, the University of Pennsylvania, the United Methodist Publishing House, LinkedIn, and Citrix, to name a few. His writing has appeared in Fortune, Forbes, Inc., Kitces, Business Insider, Psychology Today, and the Huffington Post, and he is a speaker for international audiences, spanning from the northeastern United States to the southeastern coast of China. His book, "The Hype Handbook: 12 Indispensable Success Secrets From the World's Greatest Propagandists, Self-Promoters, Cult Leaders, Mischief Makers, and Boundary Breakers," published by McGraw Hill, is available wherever books are sold.In today's episode of Smashing the Plateau, you will learn how to harness the power of strategic marketing and ghostwriting to become a recognized thought leader.Michael and I discuss:Michael's journey from copywriting to marketing consultancy [02:18]The concept of becoming a "micro celebrity" [06:10]The importance of having a book to establish expertise [07:00]Overcoming the fallacy of scale in business [08:12]The impact of community on professional success [16:34]How to balance intuition and external advice [18:00]Michael's insights on thinking like a scientist to find your niche [21:35]Learn more about Michael at https://microfamemedia.com and https://michaelfschein.com.Contact Michael directly at:- Email: mfs@microfamemedia.com- Phone: (917) 273-9885Thank you to our sponsor:The Smashing the Plateau CommunityGet exclusive access and strategic insights – subscribe now and take the first step towards mastering success!

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereIn this episode, we dive into the latest announcement from the new administration regarding a 25% tariff on imported vehicles and auto parts. Join us as we discuss the potential impact on the automotive industry with Glenn Stevens, Executive Director of MichAuto. We break down what this means for manufacturers, U.S. jobs, and the future of vehicle production in America. Mentioned in this episode:This episode is sponsored by Lockton, click here to learn more

True well-being isn't just about what you do—it's about how you feel, think, and evolve over time. As we continue our conversation with Chelsea Laub and Haley Prophet, they share how their perspectives on health, success, and balance have shifted, revealing the power of emotional awareness, nervous system regulation, and redefining hustle culture. They open up about parenting, generational change, and the importance of prioritizing self-care without guilt. Their journeys prove that growth isn't about doing more—it's about doing what truly aligns with your energy and values. As we wrap up the Things I Wish I Would've Known series, this conversation serves as a powerful reminder that by taking care of yourself first, you create a ripple effect that benefits every area of your life. Key Takeaways: Emotional well-being is just as important as physical and mental health—learning to acknowledge and regulate emotions can lead to greater clarity and resilience. Prioritizing self-care isn't selfish—it's the key to showing up as your best self for your family, career, and personal goals. Hustle culture isn't sustainable—real success comes from balancing ambition with rest, self-awareness, and intentional living. Generational growth is about learning from the past while using today's knowledge and resources to create a healthier, more mindful future. True well-being is ever-evolving—staying open to change and continuously learning allows you to grow in ways you never imagined.   About Haley Prophet: Workplace Well-being Leader - Sr. Engagement Consultant, Wellbeing, Lockton - Speaker & Facilitator, Wellbeing, Haley Prophet LLC With two decades of corporate wellbeing mastery under her belt, Haley isn't just a consultant; she's a catalyst for vibrant change. With a passion as infectious as her energy, Haley champions a holistic approach to cultivating thriving environments within individuals, organizations, and communities alike. Guided by the mantra "live well to thrive," Haley embodies authenticity in every endeavor. She's not just about ticking boxes; she's about igniting transformation. Drawing from a colorful palette of creative strategies, she crafts bespoke wellbeing initiatives that pulse with innovation, seamlessly weaving them into the fabric of company goals, values, and culture. For Haley, resilience isn't just a buzzword; it's a way of life. She knows that true vitality stems from effective energy management, and she's not afraid to shake up the status quo to ensure happier, healthier, and more productive workplaces. Through her dynamic speaking engagements and engaging facilitation, Haley sparks a revolution, advocating for workplaces to thrive when their employees thrive. Her impact speaks volumes. Haley's trailblazing contributions to workplace wellbeing have touched countless lives and she has received multiple awards, recognition, and national honors for such over the years. By nurturing human flourishing, Haley paints a canvas of sustained wellbeing that extends far beyond individuals, permeating entire the ethos of a workplaces with a harmonious energy where thriving isn't just a goal—it's a way of life. Haley is a Senior Consultant at Lockton and a sought-after speaker and facilitator. Certified Workplace Wellness Program Manager Certified Mindfulness Facilitator Certified Resilience &Thriving Facilitator Certified Life &Wellbeing Coach Speaker at local and national well-being conferences; member of industry-specific professional organizations Recognized as a Kansas City Small Business Superstar by the Greater KC Chamber (2023 &2024) Nominee for the Young ATHENA (2022) and ATHENA (2023) Awards. Co-Chair to AdventHealth Living in Vitality (LIV) Conference (2019 &2020) Board Chair for Fore the Kids Foundation E.S.U. HPER Hall of Honor Inductee (2016) 50 Top Wellness Professionals (2016); 100 Top Wellness Professionals (2014)   About Chelsea Laub: Chelsea Laub blends a robust background in Financial Services with a fervent passion for emotional intelligence and personal growth. As an Accredited Enneagram Practitioner and founder of Mingle, Chelsea has influenced thousands of people globally in her work with everyone from entrepreneurs to Fortune 500 companies in finance, healthcare, technology, and more. With a career shaped by strategic insights and a commitment to helping others thrive, Chelsea brings a unique approach to understanding and leveraging motivation. Her work focuses on integrating the Enneagram framework with actionable strategies to enhance self-awareness, integrity, curiosity, and connection to achieve greater trust, collaboration, and success. Driven by the advice, “get to know as much about yourself as possible,” Chelsea is dedicated to helping individuals and organizations realize their potential through a blend of innovation and practicality.   Connect with Dr. Michelle and Bayleigh at: https://smallchangesbigshifts.com hello@smallchangesbigshifts.com https://www.linkedin.com/company/smallchangesbigshifts https://www.facebook.com/SmallChangesBigShifts https://www.instagram.com/smallchangesbigshiftsco   Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app. Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.  

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereTrade compliance might not be the most thrilling topic—until it starts costing your company millions. That's exactly what's happening as tariffs shift overnight, companies scramble for answers, and supply chain leaders face an avalanche of confusion. Most executives don't want to deal with customs and compliance, and they didn't have to for years. But now, it's no longer a back-office function—it's a front-and-center leadership challenge.That's where Jenae Ciecko, President and CEO of Copper Hill, comes in. With over 20 years in trade management, Jenae has seen it all—the confusion, the panic, the miscommunication—and she joins Jan Griffiths to talk about it.Who owns trade compliance—finance, legal, or supply chain? Turns out, there's no clear answer. And that's part of the problem. Many don't fully understand how trade compliance works. The moment new policies take effect, it's not just about paying up—it's about strategy, communication, and risk management.What if a company just refuses to pay the tariffs? The answer? Not an option. Unlike supplier disputes or delayed payments, customs will always collect their money. The real challenge is who absorbs the cost.Leaders and compliance teams speak different languages. The C-suite demands quick, clear answers, while compliance teams live in details. The result? Misinformation, missed opportunities, and costly mistakes.Jenae emphasizes the importance of bridging this gap, ensuring executives ask the right questions, and creating a culture where compliance isn't just a burden—it's a strategic advantage.Through it all, one truth remains: leadership is tested in moments of uncertainty. Those who thrive in this unpredictable era will be the ones who stay calm, communicate clearly, and prepare in advance.Because when tariffs hit, the best leaders don't just react—they take control.Themes discussed in this episode:The growing disconnect between C-suite leadership and trade compliance teamsHow sudden tariff changes disrupt automotive supply chains and financial planningThe role of customs brokers in managing trade compliance and tariff administrationHow automotive leaders can proactively mitigate tariff impacts and compliance issuesThe challenge of adapting to ever-changing trade policies and government regulationsWhy communication gaps between executives and compliance teams lead to a costly mistakeThe impact of tariffs on cash flow, profitability, and long-term business strategyFeatured guest: Jenae CiekoWhat she does: Jenae Cieko is the President and CEO of Copper Hill Inc., a company specializing in customs and trade management solutions. With over 20 years of experience, she helps businesses navigate complex trade regulations, mitigate risks, and optimize compliance strategies. A licensed Customs Broker, Jenae has a strong background in centralizing compliance efforts, a skill she honed as Customs Compliance Manager at Magna. Her leadership at Copper Hill is driven by a commitment to simplifying trade management and ensuring companies stay ahead in an ever-changing regulatory landscape.Episode Highlights:[03:34] Who Owns Trade Compliance? Trade compliance...

Welcome to the 76th episode of Ecommerce Toolbox: Expert Perspectives! This time, host Kailin Noivo sits down with Rick Lockton, VP of Ecommerce at Tractor Supply, for an in-depth discussion on how the company is innovating in digital retail while maintaining its strong physical store presence. Rick shares insights into his career journey from Walmart to Tractor Supply, the evolution of ecommerce in retail, and the strategic balance between digital experiences and in-store service. He also dives into AI adoption, customer-centric strategies, and the unique challenges of serving a specialized customer base.

Stepping into the unknown can be overwhelming, but it can also be the most rewarding decision you ever make. Our guests, Chelsea Laub and Haley Prophet, open up about their journeys from corporate careers to entrepreneurship, sharing the challenges, mindset shifts, and lessons that have shaped them. From overcoming loneliness to mastering energy management, they reveal the realities of building a career aligned with passion while juggling life's responsibilities. Through resilience, self-awareness, and a strong support system, they prove that growth isn't about avoiding failure—it's about learning from it. If you've ever felt stuck or unsure about your next step, this conversation will inspire you to trust your intuition, embrace change, and surround yourself with people who lift you higher. Key Takeaways: Managing your energy, not just your time, is crucial for success and well-being. Pay attention to what drains you and what fuels you. Entrepreneurship can be isolating, but intentionally surrounding yourself with people who support and challenge you makes all the difference. Instead of fearing failure, reframe it as an opportunity to learn, grow, and build resilience. The people you surround yourself with shape your mindset, motivation, and opportunities. Choose relationships that energize and uplift you. Fear and uncertainty are natural, but recognizing your strengths and trusting your instincts will guide you in the right direction.   About Haley Prophet: Workplace Well-being Leader - Sr. Engagement Consultant, Wellbeing, Lockton - Speaker & Facilitator, Wellbeing, Haley Prophet LLC With two decades of corporate wellbeing mastery under her belt, Haley isn't just a consultant; she's a catalyst for vibrant change. With a passion as infectious as her energy, Haley champions a holistic approach to cultivating thriving environments within individuals, organizations, and communities alike. Guided by the mantra "live well to thrive," Haley embodies authenticity in every endeavor. She's not just about ticking boxes; she's about igniting transformation. Drawing from a colorful palette of creative strategies, she crafts bespoke wellbeing initiatives that pulse with innovation, seamlessly weaving them into the fabric of company goals, values, and culture. For Haley, resilience isn't just a buzzword; it's a way of life. She knows that true vitality stems from effective energy management, and she's not afraid to shake up the status quo to ensure happier, healthier, and more productive workplaces. Through her dynamic speaking engagements and engaging facilitation, Haley sparks a revolution, advocating for workplaces to thrive when their employees thrive. Her impact speaks volumes. Haley's trailblazing contributions to workplace wellbeing have touched countless lives and she has received multiple awards, recognition, and national honors for such over the years. By nurturing human flourishing, Haley paints a canvas of sustained wellbeing that extends far beyond individuals, permeating entire the ethos of a workplaces with a harmonious energy where thriving isn't just a goal—it's a way of life. Haley is a Senior Consultant at Lockton and a sought-after speaker and facilitator. Certified Workplace Wellness Program Manager Certified Mindfulness Facilitator Certified Resilience &Thriving Facilitator Certified Life &Wellbeing Coach Speaker at local and national well-being conferences; member of industry-specific professional organizations Recognized as a Kansas City Small Business Superstar by the Greater KC Chamber (2023 &2024) Nominee for the Young ATHENA (2022) and ATHENA (2023) Awards. Co-Chair to AdventHealth Living in Vitality (LIV) Conference (2019 &2020) Board Chair for Fore the Kids Foundation E.S.U. HPER Hall of Honor Inductee (2016) 50 Top Wellness Professionals (2016); 100 Top Wellness Professionals (2014)  https://www.linkedin.com/in/haleyprophet/   About Chelsea Laub: Chelsea Laub blends a robust background in Financial Services with a fervent passion for emotional intelligence and personal growth. As an Accredited Enneagram Practitioner and founder of Mingle, Chelsea has influenced thousands of people globally in her work with everyone from entrepreneurs to Fortune 500 companies in finance, healthcare, technology, and more. With a career shaped by strategic insights and a commitment to helping others thrive, Chelsea brings a unique approach to understanding and leveraging motivation. Her work focuses on integrating the Enneagram framework with actionable strategies to enhance self-awareness, integrity, curiosity, and connection to achieve greater trust, collaboration, and success. Driven by the advice, “get to know as much about yourself as possible,” Chelsea is dedicated to helping individuals and organizations realize their potential through a blend of innovation and practicality. https://www.facebook.com/chelsea.e.laub https://www.instagram.com/chelsealaub/  https://www.linkedin.com/in/chelsealaub/  https://www.chelsealaub.com/ https://www.evokeeq.com/    Connect with Dr. Michelle and Bayleigh at: https://smallchangesbigshifts.com hello@smallchangesbigshifts.com https://www.linkedin.com/company/smallchangesbigshifts https://www.facebook.com/SmallChangesBigShifts https://www.instagram.com/smallchangesbigshiftsco   Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app. Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.  

This episode is sponsored by Lockton, click here to learn more The auto industry is holding its breath. A 25% tariff on goods from Mexico and Canada is about to take effect, and the ripple effects will be massive. Suppliers are drawing a hard line—either OEMs accept the costs, or shipments stop. The chaos is real. It's a high-stakes moment, but Jan Griffiths knows this isn't just about economics—it's about leadership.In this solo episode, Jan challenges leaders to ask themselves: How will you show up in the face of uncertainty? Will you default to command and control, tightening your grip out of fear? Or will you lead with authenticity, staying calm, and instilling confidence in your team? This moment will test leaders across the industry, and the choices they make now will define the road ahead.But this episode isn't just about leadership in crisis—it's about transformation. One year ago, Jan launched AutoCulture 2.0, a book that champions the very leadership transformation the industry needs right now. To mark the occasion, she read its introduction and first two chapters, sharing a powerful message: the industry's biggest shift isn't just about EVs, software, or supply chains—it's about culture.She takes us back to her early days, from a farm in Wales to the factory floors of the U.S., where she learned firsthand how rigid hierarchies and outdated leadership styles hold companies back. Through stories of culture clashes, gender biases, and relentless perseverance, Jan lays the foundation for a new leadership model—one built on trust, inspiration, and the courage to break the mold.Hold on tight. The road ahead is uncertain, but the auto industry will always find a way through. The real question is: what kind of leader will you be when it does?Themes discussed in this episode:The impact of 25% tariffs on the automotive supply chain and how suppliers are respondingWhy command-and-control leadership is failing in today's rapidly changing auto industryHow trust and inspire leadership is the key to thriving in the modern automotive worldThe cultural transformation needed to support EV and software-defined vehicle innovationThe hard truth about outdated leadership models and why they hold companies backJan Griffiths' journey from a Welsh farm to the automotive C-suite—and what leaders can learn from itWhy authentic leadership, not just technological advancements, will define the future of the auto industryYour HostJan Griffiths is the architect of cultural change in the automotive industry. As the President & Founder of Gravitas Detroit, Jan brings a wealth of expertise and a passion for transforming company cultures. Additionally, she is the host of the Automotive Leaders Podcast, where she shares insightful conversations with industry visionaries. Jan is also the author of AutoCulture 2.0, a groundbreaking book that challenges the traditional leadership model prevalent in the automotive world. With her extensive experience and commitment to fostering positive change, Jan is at the forefront of revolutionizing the automotive landscape. Reach out to her at

Culture isn't just a buzzword—it's the heartbeat of a thriving company!

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereDr. Robert McMahan, President of Kettering University, started out as a kid with binoculars, staring up at the stars, fascinated by the unknown. Now, he's shaping the next generation of leaders who will drive innovation in the auto industry before they even step foot into the workforce. For Dr. McMahan, leadership isn't about power—it's about unlocking the potential of those around you. He believes a true leader creates an environment where people thrive, where great ideas don't just exist but move forward.Too often, companies think they've built a culture of leadership because they've put values on a poster in a conference room, but when you ask employees what those values are, they can't tell you. Dr. McMahan is determined to change that. At Kettering, leadership is modeled, not just taught. Leaders must make tough decisions, but transparency matters—helping people understand why decisions happen so they feel connected to the bigger picture.Kettering isn't your typical university. It operates on a co-op model, where students spend half their time in class and the other half working in the industry. This hands-on approach means graduates don't just have theoretical knowledge—they have actual experience solving problems inside organizations.This model benefits students and keeps the university ahead of industry trends. Students rotate between school and work, bringing back insights about what's happening. That constant feedback loop helps Kettering adapt its curriculum to match the industry's ever-changing needs, making it one of the most future-focused universities in the country. But who is McMahan outside of work? He is a Joni Mitchell fan, an aerobatic pilot (not a great one, he admits), and a lifelong astrophysics nerd—he even had a poster of an astrophysicist on his wall in college. More importantly, he's the kind of university president who walks the halls, buys students coffee, and keeps the conversation going. Because leadership isn't just about decisions—it's about connection. Themes discussed in this episode:The role of education in shaping future automotive leadersWhy the auto industry must shift from command-and-control to authentic leadershipThe key to building an organization with values that drive real cultural changeHow Kettering's co-op model gives students real-world experience before graduationHow future automotive careers will evolve and why students must adapt nowThe disconnect between academic learning and corporate expectations—and how to fix itThe power of real-time industry feedback in keeping STEM education future-readyFeatured guest: Robert McMahanWhat he does: Dr. Robert K. McMahan is the seventh President of Kettering University, where he has led a decade of transformation, strengthening its reputation as a leader in STEM and business education. With a background spanning academia, government, and venture capital, he has been instrumental in shaping innovation policy, technology investment, and engineering education. His career includes roles as a physics professor, science advisor to North Carolina's governor, and senior strategist at In-Q-Tel. A recognized thought leader, he has contributed to groundbreaking astrophysics research and holds multiple patents, making a lasting impact on...

James Bannister, head of global war and terrorism at Lockton, discusses how, as businesses reassess terrorism risks, insurers are refining risk models and how heightened awareness may boost demand for tailored coverage.

What's your purpose story? On this episode, Nikki is joined by Marshall Lockton, entrepreneur and Partner of Knight Agency, takes us on a journey from his family's business at Lockton Companies to his passion for purpose-driven leadership. Marshall shares how crafting meaningful stories fuels performance, builds connection, and brings purpose to life.

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereThe auto industry is at a crossroads. Legacy automakers have poured billions into electric vehicles but are still trying to catch up. Why? Because breaking free from the systems built for gas-powered cars isn't easy.In this episode, Mike Colias, the Wall Street Journal's deputy bureau chief for autos, joins Jan Griffiths to talk about the messy reality of the EV transition. Drawing from his book Inevitable: Inside the Messy, Unstoppable Transition to Electric Vehicles, they dive into why legacy automakers continue to struggle, what's really slowing things down, and how culture—not just technology—is the real battle.In 2022, Ford executives gathered in a nearly empty warehouse, staring at two cars: a Mustang Mach-E and a Tesla Model 3. It wasn't just a teardown—it was an autopsy. As they examined the differences, it became clear: Tesla was years ahead in design efficiency, cost-cutting, and scale, while Ford's EV was still burdened by old-school engineering.This wasn't just a Ford problem—it was an industry-wide issue. GM had glimpses of an EV future with the Volt, but its rigid structure forced compromises. Meanwhile, Tesla and Chinese automakers moved fast, unburdened by legacy processes and cultures resistant to change.But the real problem isn't just technology—it's culture. The systems that perfected combustion engine manufacturing are now roadblocks to innovation in the EV era, and the old ways of working simply don't translate to EV success.So, what happens next? With China producing high-quality, affordable EVs at an unprecedented pace and global competition intensifying, automakers can't afford to cling to the past. The shift to EVs is inevitable—but will legacy automakers evolve fast enough to stay in the race?Listen now to get the inside story on the biggest transformation in automotive history!Themes discussed in this episode:The messy and expensive reality of the EV transition for legacy automakersWhy the shift to EVs is inevitable, despite industry resistanceWhy traditional car companies struggle to match Tesla's speed and efficiencyHow legacy automakers' old ways of working are slowing down EV progressHow Chinese automakers are producing cheaper, high-quality EVs at scaleThe growing threat of Chinese EVs and what it means for U.S. automakersHow leadership decisions at Ford, GM, and others shape the future of EVsFeatured guest: Mike ColiasWhat he does: Mike is the deputy bureau chief for autos at The Wall Street Journal, covering the auto industry's shift to EVs, self-driving cars, and emerging technologies. Based in Detroit, he writes and edits stories on Ford, GM, and the challenges facing legacy automakers as they navigate change.He's also the author of Inevitable: Inside the Messy, Unstoppable Transition to Electric Vehicles (2025), a book that examines the EV transition and what it means for all of us.Before WSJ, Mike covered GM at Automotive News and reported on healthcare at Crain's Chicago Business and The Associated Press.Mentioned in this episode:

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereIn this episode of The Automotive Leaders Podcast, Jan Griffiths interviews Qiong Sun, Vice President and General Manager of TE Connectivity's Global Automotive E-Mobility business, to learn what it takes to lead a technology company during this transformative period in the automotive industry.From the very start, you can see Qiong's passion for technology and leadership come through. She shares how her engineering background shaped her leadership style, which is rooted in problem-solving and optimization. For Qiong, leadership isn't just about managing teams; it's about building a shared vision, aligning strategies, and inspiring people with purpose—a must for engaging today's workforce.Qiong explores the wave of innovation reshaping the automotive industry—from electrification to AI—and the challenges that come with it. She explains that collaboration is the key to staying ahead, whether it's partnering with tech companies, governments, or consumers to create smarter, faster solutions.Qiong also talks about how the relationship between suppliers and OEMs is changing. They're no longer just filling orders; they're stepping up as innovation partners, helping OEMs navigate the complexities of new technologies. She shares how TE Connectivity is here to support both traditional and up-and-coming automakers by offering solutions that fit their specific needs.Resilience has been a big part of Qiong's leadership journey. She recalls the early days of her career when she tested safety systems in harsh conditions and earned the trust of her team through perseverance.Now, she fosters that same resilience in her team, building a culture where mistakes are seen as opportunities for growth and innovation thrives without fear of failure.Her advice for leaders? "Believe in what you're doing." She encourages everyone to embrace collaboration and tap into the industry's strengths—its talent, resources, and expertise. Whether working with established automakers or new players, the key to progress is pushing each other and working together.Themes discussed in this episode:The rise of disruptive technologies like electrification, connectivity, and software-defined vehicles reshaping the auto industryWhy speed and agility are the key to staying competitive in the automotive industryWhy traditional automotive processes no longer work for today's fast development cyclesHow collaboration is the key to managing fast-changing requirements and shorter product cyclesThe importance of building partnerships with non-traditional players, such as governments, tech companies, and infrastructure providersThe evolving role of suppliers as innovation partners driving transformationHow teamwork between legacy automakers and new players drives faster innovation and progressFeatured guest: Qiong SunWhat she does: Qiong Sun is the Vice President and General Manager of the Global Automotive E-Mobility Business at TE Connectivity, where she leads strategy, product management, technology development, and market delivery for high-voltage solutions in the electric vehicle market. With a passion for innovation, 30 years of experience in transportation, and a diverse industry consulting background, she drives the commercialization of cutting-edge technologies to advance vehicle...

In this special 2 part bonus episode, we're recording live from the Detroit Auto Show at the Kettering University booth.We love this collaboration with Kettering. We are completely aligned in our mission and belief in supporting the future of our beloved automotive industry.In this Day 1 episode, you'll hear from:-Dan Stewart - Automation AlleyEnza Sleva - Kettering UniversityHajj Flemings - CEO of REBRANDXIda Byrd-Hill - Automation WorkzScott Tobin - CEO of EnvorsoDr. Ping Ren - Kettering UniversityJonathan Smith - Dept Labor and Economic OpportunityTarek Abdel-baset - ForviaDr. Diane Peters - Kettering UniversitySuzanne Petrusch - Kettering UniversityMentioned in this episode:This episode is sponsored by Lockton, click here to learn more

Day 2 of our special bonus episode.You'll hear from:-Dr. Jacqueline El-Sayed - CEO of SAE InternationalJennifer A. Dukarski - ButzelDr. Huseyin Hiziroglu - Kettering UniversityAlisyn Malek - Middle ThirdJose L Flores - CEO, Ancor AutomotiveMatt Fortescue - Kettering UniversityTed Serbinski - FounderDavid Glover - Kettering University studentMentioned in this episode:This episode is sponsored by Lockton, click here to learn more

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereIn this episode of The Automotive Leaders Podcast, Jan Griffiths teams up with co-host Alisyn Malek and guest André Weimerskirch to explore the dynamic world of startups and legacy auto. Together, they break down startup myths, explore the challenges of transitioning between the corporate and startup worlds, and highlight the immense potential of combining expertise from both worlds.André, who has experience in both startups and major companies like Bosch and Lear, shares his career journey. Starting with his cybersecurity startup, ESCRYPT, André reveals how he transitioned to corporate life, learned to scale systems, and returned to the fast-paced startup world with a fresh perspective. Along the way, he reflects on the value of structure from corporates and the creativity of startups, highlighting how combining these approaches can lead to innovation.Together, they uncover common fears holding people back from leaving the corporate world, such as financial stability and healthcare. Alisyn then introduces the “Changing Lanes” program. She shares how this initiative supports professionals in the auto industry by connecting them to resources that help turn ideas into scalable businesses. For anyone who's ever thought, “Somebody should fix this,” Changing Lanes offers the tools and guidance to help you realize, “Why not me?”When asked which authentic leadership traits matter most for the auto industry's future, André didn't hesitate to choose honesty and integrity, and cognitive diversity. For André, these traits are not just leadership principles but the foundation for collaboration and progress in an evolving industry.This episode is a must-listen for those seeking to change lanes, challenge the status quo, and explore what's possible when startup and corporate worlds collide.Themes discussed in this episode:Breaking stereotypes about startup culture and foundersChallenges of transitioning from corporate to startup lifeThe mindset shift needed to bridge the corporate and startup worldsAdvice for professionals curious about exploring the startup worldThe Changing Lanes program and how it helps career transitionsWhy cognitive diversity makes teams stronger and more innovativeLeadership traits essential for navigating change in the auto industryCo-host: Alisyn MalekWhat she does: Alisyn Malek is an experienced automotive and startup professional who is currently leading the Changing Lanes project on behalf of the state of Michigan. With Changing Lanes, she aims to connect the state's automotive and startup professional ecosystems by bridging through storytelling, events, and programming.Featured guest: André WeimerskirchWhat he does: Dr. André Weimerskirch is the COO of Block Harbor Cybersecurity, where he leads efforts to develop innovative cybersecurity solutions for the automotive industry. With a rich background in both startup and corporate leadership, André has built and managed teams responsible for product security, functional safety, and advanced software systems. He co-founded ESCRYPT, a pioneering embedded systems security company, and played a key role in its growth before its acquisition by Bosch. André has...

Show SummaryOn today's episode, we're featuring a conversation with Lissa Thomson, Board Chair of the PsychArmor Board of Directors. Lissa shares her military family story as well as her goals for the future of PsychArmor Provide FeedbackAs a dedicated member of the audience, we would like to hear from you about the show. Please take a few minutes to share your thoughts about the show in this short feedback survey. By doing so, you will be entered to receive a signed copy of one of our host's three books on military and veteran mental health.  About Today's GuestLissa Thomson is a recognized leader in Healthcare Risk Management with over 40 years of experience in executive roles at some of the world's largest insurance and healthcare consulting organizations, including Mercer, Johnson & Higgins, and BC&BS of Connecticut (now Anthem). As Chief Consultant at Lockton Companies, the largest independent, privately owned global risk management and consulting firm, Lissa plays a critical role in strategic initiatives involving human capital and health risk management. Lockton, employing more than 11,000 professionals and serving 65,000 clients worldwide, benefits from her leadership in navigating complex client challenges and delivering innovative solutions across industries.Since 2002, Lissa has been integral to Lockton's success, helping guide the company's strategic approach to healthcare reform and employee benefits, ensuring top-tier services for clients and effective collaboration across Lockton's national practice. Her extensive experience and dedication to service extend to her role as Chair of the Board at PsychArmor, where she applies her strategic expertise to advance the organization's mission of transforming the way communities engage with military and veteran populations through education and training. Her background in governance and risk management is invaluable to PsychArmor's efforts in creating lasting, meaningful support for military-connected individuals.In addition to her professional work, Lissa is involved in a California statewide program focused on promoting mental health awareness in junior high and high schools, further reflecting her commitment to improving community well-being. She is a sought-after speaker and has taught benefits plan finance and management at the University of California, San Diego.Lissa holds a degree in Mathematics Education from Boston University and is a lifelong learner. She resides in San Diego, where she is currently learning to play the drums and working on her flower arranging skills. An avid traveler, Lissa enjoys exploring new destinations and spending quality time with her family. She is a proud mother and grandmother and enjoys time with her husband and two children—a wildlife ecologist and an active-duty Navy pilot.Links Mentioned in this Episode PsychArmor Board of DirectorsPsychArmor Resource of the WeekThis week's PsychArmor resource of the week is this podcast! We mentioned it often, but this podcast is available on all podcast listening platforms, but it's also on the PsychArmor website. There's a search bar where you can search through the last 200 episodes for something that might interest you You can find the resource here: https://psycharmor.org/podcast Episode Partner: Are you an organization that engages with or supports the military affiliated community? Would you like to partner with an engaged and dynamic audience of like-minded professionals? Reach out to Inquire about Partnership Opportunities Contact Us and Join Us on Social Media Email PsychArmorPsychArmor on TwitterPsychArmor on FacebookPsychArmor on YouTubePsychArmor on LinkedInPsychArmor on InstagramTheme MusicOur theme music Don't Kill the Messenger was written and performed by Navy Veteran Jerry Maniscalco, in cooperation with Operation Encore, a non profit committed to supporting singer/songwriter and musicians across the military and Veteran communities.Producer and Host Duane France is a retired Army Noncommissioned Officer, combat veteran, and clinical mental health counselor for service members, veterans, and their families.  You can find more about the work that he is doing at www.veteranmentalhealth.com  

Transportation is evolving very quickly to the point it is challenging for fleets and insurance companies and governments to keep up. This episode I have a conversation with Joel Black, a Vice President with the Lockton Companies said to be the world's largest independent insurance brokerage to talk about cyber security, fleet insurance and autonomous vehicles. All that and more on the Driving You Crazy Podcast.    Contact: https://www.denver7.com/traffic/driving-you-crazy 303-832-0217 or DrivingYouCrazyPodcast@Gmail.com Jayson: twitter.com/Denver7Traffic or www.facebook.com/JaysonLuberTrafficGuy  WhatsApp: https://wa.me/17204028248 Instagram: https://www.instagram.com/denver7traffic   Lockton: https://global.lockton.com/us/en Joel Black: 520-982-2221   Production Notes: Open music: jazzyfrenchy by Bensound Close music: Latché Swing by Hungaria

This episode is sponsored by Lockton, click here to learn more 2024 is about to end, but the challenges in the automotive industry aren't slowing down. From supply chain challenges and UAW strikes to the ongoing push for EV adoption, it's been a wild ride. But as Jan Griffiths looks ahead to 2025, her message is clear: leaders must step up for what's next.As John McElroy said in episode 100, the alarm bells for leadership and culture aren't ringing loud enough. And he's right. Culture isn't just a “nice-to-have”—it's the foundation of everything we do. It defines us as an industry, a company, and a leader. It influences not just our behaviors but also the processes we use. That's why Jan challenges leaders to abandon the old “this is how it's always been done” mentality and rethink their approach to leadership.Using real examples, Jan shares why leadership matters now more than ever, pointing to Martin Fischer's success with the people-first approach at ZF compared to Stellantis's struggles under Carlos Tavares. For Jan, this contrast underscores the urgent need for cultural evolution and authentic leadership to succeed in today's rapidly transforming automotive landscape.This isn't a look back; it's a wake-up call for leaders ready to build the future. As we step into 2025, let's focus on not only what we do but also how we lead—because the future of this industry depends on it.Your HostJan Griffiths is the architect of cultural change in the automotive industry. As the President & Founder of Gravitas Detroit, Jan brings a wealth of expertise and a passion for transforming company cultures. Additionally, she is the host of the Automotive Leaders Podcast, where she shares insightful conversations with industry visionaries. Jan is also the author of AutoCulture 2.0, a groundbreaking book that challenges the traditional leadership model prevalent in the automotive world. With her extensive experience and commitment to fostering positive change, Jan is at the forefront of revolutionizing the automotive landscape. Reach out to her at Jan@gravitasdetroit.comMentioned in this episode:Auto Revolutions: John McElroy & Jason Stein on Shaping Industry CultureWhy Automotive Leaders Need Emotional Intelligence with Daniel GolemanDriving Culture Change in the Automotive Industry with Jon HusbyMeet the Leader Behind the Next Iconic Car CompanyHadi Awada's Journey to Transforming...

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereAhmed Iqbal, Head of Industry for Automotive at TikTok, joins Jan Griffiths in our latest episode to share his unique journey from selling cars in college to leading innovative strategies that bridge legacy auto practices with modern digital platforms.Starting at Audi, Ahmed quickly rose through the ranks, learning the art of leadership, the power of listening, and the importance of human connection along the way. His path took an unexpected turn when he ventured into the tech world, where he blends innovative approaches with creative marketing.Now at TikTok, Ahmed leads a team that is transforming how the automotive world connects with consumers. TikTok is proving to be more than just an entertainment app—it's a vital hub for car enthusiasts and commerce. Ahmed's team helps brands make the most of this space, whether it's launching new cars or reaching potential buyers through engaging authentic content.But the conversation doesn't stop at marketing. Ahmed also explores the changing expectations of younger generations in the workforce, the need for a balance between legacy automotive practices and new technologies, and the traits leaders must embrace.Whether you're curious about TikTok's impact on the industry or want to learn how to lead during times of change, this episode is packed with insights that automotive leaders and marketers can't afford to miss.Themes discussed in this episode:What consumer behavior trends indicate about the future of automotive marketing on platforms like TikTokThe strategic role of TikTok's automotive team in building partnerships and guiding brands through the platform's unique opportunitiesWhy the auto industry must now adopt new strategies to address emerging challenges instead of relying on outdated toolsThe challenge of integrating legacy automotive practices with the innovative approaches of new EV startupsThe need to shift from traditional top-down leadership to a more empathetic and inclusive approach that resonates with younger generationsThe importance of creating a company culture where every employee feels valued and has the opportunity to contribute to a larger visionFeatured guest: Ahmed IqbalWhat he does: Ahmed Iqbal is an accomplished leader with over a decade of experience at the intersection of automotive and media technology. At Audi, he led transformative initiatives, including launching electrification strategies, developing new revenue models, and bringing the retail experience into the digital era. As Twitter's Global Head of Auto, he built a global partnership strategy across 13 markets, delivering value to automakers while driving growth. Now, as TikTok's Head of Industry for Automotive, Ahmed leads efforts to connect automotive brands with TikTok's dynamic audience through innovative products and full-funnel marketing strategiesOn Leadership: “I didn't really realize until later in my career that the breadth of, let's say, passions and interests of a leader play a big role in how you can impact or make an impact with people, not just for business results, but how you connect with your team, how you inspire your team, how you show your team sides of you that are important to create that connection outside of just a manager-employee relationship.”Episode...

This episode is sponsored by Lockton, click here to learn more Thanksgiving is a time to celebrate our blessings and express gratitude, and in this special episode, Jan Griffiths makes it personal. She shares a heartfelt thank you to listeners, guests, and supporters who've been part of the journey to transform the culture of the automotive industry.Jan also presents a simple yet meaningful leadership challenge: Write a handwritten note to each of your team members. Skip the corporate language—just genuine appreciation for what they bring to the table. It's a small gesture that can make a significant impact.As a teaser for the next episode, she hints at an upcoming feature with TikTok's Head of Automotive—yes, TikTok and automotive in the same sentence! Get ready for something unexpected!Until then, enjoy the holiday, spend time with loved ones, and take a moment to show genuine appreciation to those around you.Your HostJan Griffiths is the architect of cultural change in the automotive industry. As the President & Founder of Gravitas Detroit, Jan brings a wealth of expertise and a passion for transforming company cultures. Additionally, she is the host of the Automotive Leaders Podcast, where she shares insightful conversations with industry visionaries. Jan is also the author of AutoCulture 2.0, a groundbreaking book that challenges the traditional leadership model prevalent in the automotive world. With her extensive experience and commitment to fostering positive change, Jan is at the forefront of revolutionizing the automotive landscape. Reach out to her at Jan@gravitasdetroit.comMentioned in this episode:Check out our other podcast episodes here.The 21 Traits of Authentic Leadership PDFEmail Jan Griffiths at jan@gravitasdetroit.comMentioned in this episode:This episode is sponsored by Lockton, click here to learn more

On episode 788 of WHAT THE TRUCK?!? Dooner welcomes the amazing father and son team of Max and Zach Schuchart on the show to talk about their ultimate road trip game: Supply Chain Bingo! Highway won first place in FreightWaves' FreightTech25 awards. Their CCO, Michael Caney, stops by to talk about why trucking fraud is its own form of bingo. We'll also learn how they're beating the bad guys.  What's the cyber risk of autonomous trucks and what happens when one gets hacked? Lockton's Joel Black talks about autonomous and AI liability. Plus, Trump announces tariffs on Canada and Mexico; the dubious cost of a Thanksgiving meal; and more. Catch new shows live at noon EDT Mondays, Wednesdays and Fridays on FreightWaves LinkedIn, Facebook, X or YouTube, or on demand by looking up WHAT THE TRUCK?!? on your favorite podcast player and at 5 p.m. Eastern on SiriusXM's Road Dog Trucking Channel 146. Watch on YouTube Check out the WTT merch store Visit our sponsor Subscribe to the WTT newsletter Apple Podcasts Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices