Podcasts about citizens financial group

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Best podcasts about citizens financial group

Latest podcast episodes about citizens financial group

The Ontic Protective Intelligence Podcast
Strengthening Financial Services Against Evolving Threats: Insights from Bert Oliveira

The Ontic Protective Intelligence Podcast

Play Episode Listen Later Feb 19, 2025 30:32


How do organizations transform isolated security measures into comprehensive insider risk programs? Bert Oliveira, Head of Physical Security and Investigations at Citizens Financial Group, shares 30+ years of insights on tackling insider risk and financial crimes in the evolving landscape of corporate security. Discover how partnerships, proactive forensics, and a strong security culture drive resilience and safeguard businesses against internal and external threats.You'll learn:How insider threats have shifted from targeting malicious actors to mitigating negligence and third-party risksThe role of digital forensics in building a secure foundation for identifying insider riskKey leadership advice for fostering collaboration and shared responsibility in security programsLearn more about Ontic's Incidents, Investigations, and Case Management.

At Barron's
Citizens Financial Group's CEO on Trump, Rates, and More

At Barron's

Play Episode Listen Later Jan 30, 2025 22:28


Bruce Van Saun, the CEO of Citizens Financial Group, also spoke about the company's push into New York, shadow banking, cryptocurrency, and much more. This interview was filmed on December 4, 2024.

Bloomberg Talks
Citizens Financial Group CEO Bruce Van Saun Talks Banking

Bloomberg Talks

Play Episode Listen Later Oct 29, 2024 8:19 Transcription Available


Citizens Financial Group CEO Bruce Van Saun discusses the bank's push into New York City and their grant to support green spaces in the city. He speaks with Bloomberg's Katie Greifeld, Matt Miller, and Sonali Basak. See omnystudio.com/listener for privacy information.

Elevating Brick & Mortar
Breaking Down Silos with Dave Tarantelli, VP of Systems at Citizens

Elevating Brick & Mortar

Play Episode Listen Later Sep 25, 2024 46:53


Dave discusses the evolution of his career, the importance of data-driven decision-making, and adapting along with consumer behavior.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today's episode, we talk with Dave Tarantelli, VP of Systems at Citizens. Citizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions. Citizens offers a wide range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Guest Bio:David brings 20 years of hands-on experience managing large scale projects, while keeping a pulse on the underpinnings and details that make those projects successful.As Vice President of Systems in the Real Estate Operations Group, David oversees the implementation and management of all business support systems that Citizens uses to operate and manage their real estate portfolio, as well as identifying and executing on continuous improvement opportunities. A long-time advocate of data-driven insights and process improvements, David has planned and executed the implementation of 4 software systems including major modules within those systems and custom integrations. He believes a 360° approach to addressing Citizens' physical space needs – from managing work orders to capital planning, under one umbrella of integrated systems is crucial in effectively managing the Bank's assets.Guest Quote:Timestamps:00:26 - About Citizens01:31 - Dave's journey02:53 - Do you need a four year degree?10:38 - Breaking down silos12:38 - Thinking about Facility Condition Index (FCI)27:30 - Facilities' importance in banking31:19 - Training as a labor shortage solution44:11 - The cycle of brand-to-consumer interaction48:02 - Where to find DaveSPONSOR:ServiceChannel brings you peace of mind through peak facilities performance.Rest easy knowing your locations are:Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.Links:Connect with Dave on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

The Joan Hamburg Show
Joan Eats | 07-07-24

The Joan Hamburg Show

Play Episode Listen Later Jul 7, 2024 4:12


On this edition of Joan Eats, Joan announces the reopening of the Queens Night Market with extended hours and a larger space. Located in the back parking lot of the New York Hall of Science in Flushing Meadows, Corona Park, Queens, the market opens every Saturday at 4 PM through October, except during the U.S. Open. The market has maintained its $5-$6 price range per order thanks to sponsorship from Citizens Financial Group, allowing more vendors to participate. Featuring over 75 food vendors and 25 artisanal vendors, the market celebrates the cultural diversity of New York City with foods from countries like Peru, Bangladesh, and El Salvador. Additionally, it hosts live performances and various arts and merchandise. Joan provides tips on public transportation and parking options for visitors. Learn more about your ad choices. Visit megaphone.fm/adchoices

PSFK's PurpleList
PSFK Earnings Call Podcast: Citizens Financial Group, Inc. - CFG

PSFK's PurpleList

Play Episode Listen Later Jan 18, 2024 3:00


In Citizens Financial Group, Inc.'s recent earnings report, it became apparent that the company is progressing with consistent profitability. The earning's call, led by CEO Bruce Van Saun, revealed that no specific commentary was made regarding any transformations in the business sector that could potentially affect their customer base or any changes in the consumer behavior landscape. Delving into the latest earnings call by Citizens Financial Group, Inc. reflects the monetary efficacy of the organization. The company unveiled a commendable performance in 2023 with the underlying return on tangible common equity at 13.5% and an equal payout of 95% of the capital return to shareholders through dividends and repurchases. These aspects highlight the company's convincing capital disposition with CET1 and TCE ratios falling within the stable metrics of 10.6% and 6.7% respectively. Strategic projects, such as the private bank rollout and the New York City Metro project, were the main points of focus during the earnings call. While the company chose not to explicitly outline which products or services were the major contributors to its success, these projects remain as substantial growth potentials for Citizens Financial Group. This strategic move towards accommodating private capital and amplifying its payments business suggests an attempt to expand its services and customer base. The earnings call saw a purposeful oversight of consumer trends, focusing instead on the company's financial strength and strategic endeavors. While a comprehensive understanding of consumer behavior could have added depth to the discussion, Citizens Financial Group directed the conversation to its sturdy financial performance and planning strategies. When we look at the company's future, they appear to embark on it with a proactive stance, defined by a 'defense/prudent offense' approach. As acknowledged by the company during the earnings call, the commitment is to technology-focused initiatives, including enhancements, digital transformation, data analytics, and integration of AI. The conviction in medium-term outperformance is due, in part, to their consistent efforts to leverage technology as a driver for innovation and efficiency. In conclusion, despite not giving specific details on consumer behavior or certain products/services during the earnings call, Citizens Financial Group, Inc.'s substantial financial performance is backed by strategic initiatives and a forward-thinking, technology-first approach. As the company continues to traverse the rapidly evolving financial landscape, their commitment to innovation, strategic growth, and investment in technology equips them for success in the future. The importance placed on creating value through technology and customer reach expansion by Citizens Financial Group will heavily influence its future growth trajectory. CFG Company info: https://finance.yahoo.com/quote/CFG/profile For more PSFK research : www.psfk.com  This email has been published and shared for the purpose of business research and is not intended as investment advice.

Bloomberg Businessweek
Looking Ahead to Fed Decision and Clarity on Inflation

Bloomberg Businessweek

Play Episode Listen Later Dec 12, 2023 28:56 Transcription Available Very Popular


Dr. Steven Skancke, Chief Economic Advisor at Keel Point, shares his thoughts on the FOMC meeting and looking for clarity on the Fed's views on inflation and interest rates. Brendan Coughlin, Vice Chairman and Head of Consumer Banking at Citizens Financial Group, discusses delving into private credit and the 2024 economic outlook. And we Drive to the Close with Ana Arsov, Global Head of Private Credit & Financial Institutions at Moody's Investors Service. Hosts: Tim Stenovec and Emily Graffeo. Producer: Paul Brennan. See omnystudio.com/listener for privacy information.

Bloomberg Businessweek
Looking Ahead to Fed Decision and Clarity on Inflation

Bloomberg Businessweek

Play Episode Listen Later Dec 12, 2023 28:56 Transcription Available


Dr. Steven Skancke, Chief Economic Advisor at Keel Point, shares his thoughts on the FOMC meeting and looking for clarity on the Fed's views on inflation and interest rates. Brendan Coughlin, Vice Chairman and Head of Consumer Banking at Citizens Financial Group, discusses delving into private credit and the 2024 economic outlook. And we Drive to the Close with Ana Arsov, Global Head of Private Credit & Financial Institutions at Moody's Investors Service. Hosts: Tim Stenovec and Emily Graffeo. Producer: Paul Brennan. See omnystudio.com/listener for privacy information.

Schneps Connects
Driving Climate Strategy (ESG) for Citizens Financial Group with Rachel Greenberg

Schneps Connects

Play Episode Listen Later Oct 17, 2023 11:39


Many financial institutions have made efforts to incorporate sustainability practices into their business operations and corporate culture and today we're talking to Citizens Financial … Read More

American Banker Podcast
Citizens' plans for using generative AI ethically: Beth Johnson

American Banker Podcast

Play Episode Listen Later Oct 10, 2023 19:24


Johnson, chief experience officer at Citizens Financial Group, shares some of her concerns about advanced AI and plans to use it for purposes including contact center support and coding.

Alles auf Aktien
Showdown bei Trump-Spac und die Buchwert-Könige

Alles auf Aktien

Play Episode Listen Later Sep 5, 2023 22:23


In der heutigen Folge „Alles auf Aktien“ sprechen die Finanzjournalisten Anja Ettel und Holger Zschäpitz über wichtige Amerikaner, einen peinlichen Millionenklau, und warum das IPO des Jahres vielleicht doch eine Enttäuschung wird. Und wir küren die größten Gewinner und Loser bei den SPACs. Außerdem geht es um Aurubis, Tesla, BYD, Arm Holdings, Nvidia, Softbank, DWAC, Boston Beer, Pegasus Digital Mobility Acquisition Corp, Moonlake Immunotherapeutics, Merck KGaA, Disc Medicine, Immatics, Curevac, Giddy, Pear Therapeutics, Virgin Orbit, Triterras Fintech, Shango Holdings, Wejo, IronNet Cybersecurity, Electric Last Mile, New Wework, 23&Me, Lilium, Ginkgo Bioworks, Velo3d, Quantumscape, Hyperfine, VW, BMW, Compleo Charging, Windeln.de, Social Chain AG, Porsche, Thyssen-Krupp, Alstria Office, DIC Asset, 1&1, Lanxess, Mutares, K+S, Hornbach Holding, Vonovia, Fresenius, Kion, Cropenergies, Citi, Citizens Financial Group, Capital One, Bank of America, Wells Fargo, Paramount Global, Warner Bros Discover, GM, Kraft Heinz, Nippon Paper, Nissan, Honda Motor, Tokyo Electric Power und Furukawa Electric. Wir freuen uns an Feedback über aaa@welt.de. Disclaimer: Die im Podcast besprochenen Aktien und Fonds stellen keine spezifischen Kauf- oder Anlage-Empfehlungen dar. Die Moderatoren und der Verlag haften nicht für etwaige Verluste, die aufgrund der Umsetzung der Gedanken oder Ideen entstehen. Hörtipps: Für alle, die noch mehr wissen wollen: Holger Zschäpitz können Sie jede Woche im Finanz- und Wirtschaftspodcast "Deffner&Zschäpitz" hören. Außerdem bei WELT: Im werktäglichen Podcast „Kick-off Politik - Das bringt der Tag“ geben wir Ihnen im Gespräch mit WELT-Experten die wichtigsten Hintergrundinformationen zu einem politischen Top-Thema des Tages. Mehr auf welt.de/kickoff und überall, wo es Podcasts gibt. +++ Werbung +++ Du möchtest mehr über unsere Werbepartner erfahren? [**Hier findest du alle Infos & Rabatte!**](https://linktr.ee/alles_auf_aktien) Impressum: https://www.welt.de/services/article7893735/Impressum.html Datenschutz: https://www.welt.de/services/article157550705/Datenschutzerklaerung-WELT-DIGITAL.html

UBC News World
Expert Guide On Buying COSMOS Crypto With HSBC Credit Cards: Latest Advice

UBC News World

Play Episode Listen Later Aug 21, 2023 2:42


Can you buy Cosmos tokens as a banking client of HSBC or Citizens Financial Group? Expert cryptocurrency advice website CryptoDoseDaily gives you the low-down on the current state of play. Go to https://cryptodosedaily.com/can-i-buy-cosmos-tokens-through-hsbc-bank-transfer/ for more information. CryptoDoseDaily City: London Address: 15 Harwood Rd Website https://cryptodosedaily.com/ Phone +1 302 261 5332 Email rochi@ampifire.com

Eye On Real Estate
2nd Hour Eye on Real Estate 8-19-23

Eye On Real Estate

Play Episode Listen Later Aug 19, 2023 49:54


Sheri Koones, An expert on the subject of small houses and sustainable buildings, having written nine previous books on the topic.  She has written numerous articles about home construction for AOL Real Estate, Smart Homeowner, and Builder magazine.  She is a regular contributor to Forbes.com https://www.sherikoones.com/   Thomas Drew, Vice President Regional Sales Manager, Citizens Financial Group https://www.citizensbank.com/homepage.aspxSee omnystudio.com/listener for privacy information.

Interviews: Tech and Business
CIO Strategy: How IT can Create Great Customer Experiences

Interviews: Tech and Business

Play Episode Listen Later Jun 1, 2023 43:48


#cio #customerexperience #cxostrategyOn CXOTalk episode 790, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth.The topics for this episode include:► Understanding the CIO role in enhancing customer experience► Bridging the gap between IT systems and customer value► Using technology to meet customer expectations► Creating seamless customer experience with innovative technology► Digital transformation and customer experience are strongly connected► The five pillars of next-generation technology strategy at Citizens► Agile transformation: shifting from monolithic to incremental software development► Aligning the culture of IT and business to support customer experience objectives► Modernizing legacy systems with a platform approach► Aligning business and technology investments► The impact of business and information technology transformation on customer experience► Prioritizing investments in customer experience► The role of IT in digital transformation projects► Cloud strategy: Responsiveness to customers, agility, and efficiency

FactSet U.S. Daily Market Preview
Financial Market Preview - Friday 24-Mar

FactSet U.S. Daily Market Preview

Play Episode Listen Later Mar 24, 2023 4:16


US futures are pointing to a slightly higher open. European equity markets have opened negative, following mostly lower levels in Asia. Markets continue to digest banking sector developments and implications for central bank policy after updates this week. Futures market is pricing in no Fed rate hike for May and rate cut in July, but there are concerns that Fed won't pivot as easily with inflation too high still and labor market tight. Companies Mentioned: SVB Financial Group, Customers Bancorp, Citizens Financial Group, Excelerate Energy

Smart Business Dealmakers
David Dunstan, Managing Director of Citizens M&A Advisory

Smart Business Dealmakers

Play Episode Listen Later Feb 3, 2023 19:06


Citizens Financial Group has released its 2023 M&A Outlook, its annual survey of 400 leaders at U.S. middle-market companies and private equity firms. David Dunstan, managing director in the Citizen's M&A Group, talks about the results — that despite some caution because of macroeconomic uncertainty, pre-pandemic norms are the expectation in the 2023 M&A environment — and what that could mean for both sellers and buyers.

PR's Top Pros Talk
Peter Lucht, Citizens Financial Group

PR's Top Pros Talk

Play Episode Listen Later Dec 20, 2022 5:10


Peter Lucht, Head of Corporate Communications at Citizens Financial Group, explains the importance of aligning execution and narrative with the company's strategy, and of staying ‘on offense' despite the external environment. He also shares how he collaborates with Citizens CEO Bruce Van Saun in planning meaningful media opportunities that advance Citizens' brand and reputation and provides a rundown on his focus for 2023. To share your feedback, contact: Doug Simon: dougs@dssimonmedia.com or news@dssimonmedia.com - 212.736.2727 For more info go to: https://www.dssimon.com

Detroit Economic Club's Podcast
Tapping the Power of Innovation and Transformation in a Dynamic Environment

Detroit Economic Club's Podcast

Play Episode Listen Later Dec 14, 2022 50:40


The DEC hosted Bruce Van Saun, Chairman & CEO of Citizens Financial Group, Inc., on Monday, December 12, at The Townsend Hotel in Birmingham. In a fireside chat with DEC's Steve Grigorian, Bruce discussed "Tapping the Power of Innovation and Transformation in a Dynamic Environment" and answered questions from the audience. Thank you to our Sponsors & Partners for supporting the DEC: http://www.econclub.org/sponsors-partners/

The Paul W. Smith Show
Bruce Van Saun ~ The Paul W. Smith Show

The Paul W. Smith Show

Play Episode Listen Later Dec 5, 2022 9:25


December 5, 2022 ~ Bruce Van Saun, Chairman & CEO of the Citizens Financial Group will be speaking to the Detroit Economic Club on December 12th and he tells Paul the topic is: "Tapping the Power of Innovation and Transformation in a Dynamic Environment." For more information go to econclub.org.

Closing Bell
Closing Bell: Choppy session, Netflix soars, Palantir & Hertz CEOs on partnership 10/19/22

Closing Bell

Play Episode Listen Later Oct 19, 2022 43:14


Stocks closed mostly lower after an up-and-down session, as investors weighed strong earnings against rising yields and weaker data. Katie Stockton from Fairlead Strategies joins with her call for a multi-week relief rally. Netflix was a major outperformer following blowout earnings and subscriber numbers. Macquarie analyst Tim Nollen breaks down how the company's ad-tier could impact future results. Meantime Palantir and Hertz announced a partnership to use data to improve the rental car experience. The CEOs of both companies join exclusively to explain the deal. And the CEO of Citizens Financial Group discusses the plunge in mortgage demand and the impact on regional banks.

Food First
FFM 100622 FULL

Food First

Play Episode Listen Later Oct 11, 2022 37:49


The latest episode of Food First Michigan is focused on the effects of food insecurity on children from health to educational outcomes. Food insecurity amongst children is a “we” problem to solve because if a child is not well fed, they are not well read. Today's children are tomorrow's workforce, so we need to work together to address food insecurity amongst Michigan's children. Today's guest is Yasmeen Jasey, Michigan Market Executive, Citizens Financial Group. Listen in to learn more about this important issue.

77 WABC Early News
Beth Johnson, CXO of Citizens Financial Group | 9-23-22

77 WABC Early News

Play Episode Listen Later Sep 23, 2022 6:40


77WABC News Anchor Frank Diez spoke to Beth Johnson, CEO of Citizens Financial Group, about a new interactive exhibit that Citizens Bank has launched called the Living Portraits of New York City. Learn more about your ad choices. Visit megaphone.fm/adchoices

Schneps Connects
Citizens Financial Group Enters the New York Market with Living Portraits of NYC with Beth Johnson, Chief Experience Officer Head of Environmental, Social & Governance of Citizens Financial Group, Inc.

Schneps Connects

Play Episode Listen Later Sep 21, 2022 12:16


Citizens Financial Group is one of the nation's oldest and largest financial institutions founded in 1828 headquartered in Providence, Rhode Island offering a broad … Read More

Closing Bell
Closing Bell: Major gains for major averages, three CEOs talk earnings 7/19/22

Closing Bell

Play Episode Listen Later Jul 19, 2022 42:44


The major averages saw big gains, with the Nasdaq leading the pack, climbing more than 3%. Part of that strength was driven by earnings, and the CEOs of three big-name companies joined to break down their quarters. Citizens Financial Group chief Bruce Van Saun talks about the consumer and the broader economic landscape. The CEO of Novartis discusses his drug pipeline and strength in the generics business. And the head of Hasbro weighs in on toy demand, the supply chain, and why Dungeons and Dragons is helping drive upside.

Bloomberg Businessweek
10 Companies to Watch in Q3

Bloomberg Businessweek

Play Episode Listen Later Jul 6, 2022 29:01 Very Popular


 loomberg Businessweek Editor Joel Weber discusses the Businessweek Magazine story Inflation, Travel and the Metaverse: 10 Companies to Watch in Q3. Don McCree, Head of Commercial Banking at Citizens Financial Group, explains how the current macro environment is impacting the commercial banking industry. Bloomberg Intelligence Senior Technology Analyst Mandeep Singh reports on Grubhub's deal with Amazon to offer free food delivery to Prime users. And we Drive to the Close with Lisa Erickson, Head of Public Markets Group at U.S. Bank Wealth Management. Hosts: Katie Greifeld and Mike Regan. Producer: Paul Brennan.   See omnystudio.com/listener for privacy information.

Bloomberg Businessweek
10 Companies to Watch in Q3

Bloomberg Businessweek

Play Episode Listen Later Jul 6, 2022 29:01


 loomberg Businessweek Editor Joel Weber discusses the Businessweek Magazine story Inflation, Travel and the Metaverse: 10 Companies to Watch in Q3. Don McCree, Head of Commercial Banking at Citizens Financial Group, explains how the current macro environment is impacting the commercial banking industry. Bloomberg Intelligence Senior Technology Analyst Mandeep Singh reports on Grubhub's deal with Amazon to offer free food delivery to Prime users. And we Drive to the Close with Lisa Erickson, Head of Public Markets Group at U.S. Bank Wealth Management. Hosts: Katie Greifeld and Mike Regan. Producer: Paul Brennan.  See omnystudio.com/listener for privacy information.

Fintech Nexus
USA 2022: How to Find the Diverse Talent You Need in Order to Generate the New Clients You Want

Fintech Nexus

Play Episode Listen Later Jun 7, 2022 24:54


This recording is from Fintech Nexus USA (formerly known as LendIt Fintech USA) held at the Javits Center in New York City on May 25-26, 2022. It is from the track: Banking Crosses into its Digital Future: Sponsored by Galileo Financial Technologies, and is titled: How to Find the Diverse Talent You Need in Order to Generate the New Clients You Want. Speaking at this session are Dr. Marlene Fuller, Citizens Financial Group, Dion Harrison, Elevate, Rachana Bhatt, PNC Bank,  with Moderator: Stephanie Eidelman, The iA Institute.

Street Talk
Ep. 92 - Citizens CEO discusses impact of inflation, growth through digital bank

Street Talk

Play Episode Listen Later Apr 24, 2022 22:15


After a busy year for dealmaking, Citizens Financial Group sees more opportunities for organic growth going forward, including through its digital bank where it plans to offer more consumer loan products, according to the company's Chairman and CEO Bruce Van Saun. In the episode, Van Saun discussed how elevated inflation and higher rates could impact loan growth and credit quality. He also discussed the company's appetite for additional M&A activity after closing a series of transactions in 2021.

Closing Bell
Closing Bell: Stocks surge ahead of key tech earnings, Atlanta Fed President weighs in on rate policy 4/19/22

Closing Bell

Play Episode Listen Later Apr 19, 2022 43:05


Wall Street finished the day sharply higher ahead of key tech earnings from Netflix and IBM. Alli McCartney from UBS and Barton Crockett from Rosenblatt debate whether or not tech earnings will help the Nasdaq catch up, after lagging all year long. The CEO of Citizens Financial Group breaks down earnings as that stock finishes near the top of the S&P 500. And Atlanta Fed President Raphael Bostic lays out his latest thinking on inflation, the economy, and the Fed's rate hike path.

Interviews: Tech and Business
Customer Experience and Digital Transformation

Interviews: Tech and Business

Play Episode Listen Later Apr 4, 2022 36:40


#CustomerExperience #DigitalTransformation #CitizensFinancialGroupWhy does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations.We discuss these topics:-- About the Chief Experience Officer role at Citizens Financial Group-- What is customer experience?-- CX strategy and creating a positive customer experience-- Customer experience and digital transformation initiatives-- Foundations of customer experience strategy at Citizens-- How to improve phone-based customer service?-- Customer experience and the metaverse-- Trust is the foundation of customer experience-- How do you measure customer experience?-- What are the challenges of digital transformation?-- How do digital transformation strategy and customer experience come together?-- Role of data in customer experience and digital transformation-- How to use personalization to create offers to which customers will respond?-- How to make customer experience and digital transformation efforts successful?Stay up to date: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/customer-experience-digital-transformationBeth Johnson is Chief Experience Officer (CXO) of Citizens Financial Group, Inc. Johnson leads an organization focused on improving customer experience by advancing the bank's overall capabilities in customer analytics and digital. Specific areas of responsibility include digital experience design, enterprise customer analytics, customer experience, organizational transformation, brand and advertising, communications, and payment strategy. She joined Citizens in October 2013 as head of Corporate Strategy.

TD Ameritrade Network
Top Regional Bank Picks: CFG, HBAN, FITB

TD Ameritrade Network

Play Episode Listen Later Feb 28, 2022 7:00


Peter Winter talks regional banks, saying that the 2022 outlook is very positive, while average loan growth accelerated in 4Q. His top picks in the space are Citizens Financial Group, Huntington Bancshares, and Fifth Third Bancorp - while his mid-cap top picks are Customers Bancorp, Signature Bank, East West Bancorp, SVB Financial, Silvergate Capital, and Western Alliance.

Fintech Unfiltered, by Bank Innovation
Weekly Wrap talks big bank earnings and tech developments

Fintech Unfiltered, by Bank Innovation

Play Episode Listen Later Jan 21, 2022 10:14


The BAN team covers JP Morgan Chase's report that revealed the $3.7 trillion bank is increasing its 2022 technology spend by 20% to $14.4 billion to improve cloud capabilities, data centers, data and analytics, and digital consumer experience. Meanwhile, Wells Fargo has seen a nearly 50% year-over-year increase in digital payments through Zelle, and the $1.95 trillion bank plans to build out its mobile banking offerings for both consumers and businesses, the BAN team notes.  The editors also run down news from the $3.1 trillion Bank of America and $187.5 billion Citizens Financial Group, which both saw significant net income gains last year compared with 2020, largely due to digital channels, services and sales. The two banks are leaning heavily on digital banking and products for future growth.  Tune in for a discussion of these topics and what's ahead in today's episode of the Weekly Wrap with BAN Deputy Editor Loraine Lawson and Associate Editors Aaron Marsh and Alijah Poindexter for the week ended Jan. 21, 2022. Bank Automation Summit, taking place March 1-2 in Charlotte, N.C., is the first and only event to focus solely on automation in banking. The event will feature the brightest minds from across financial services on intelligent automation strategies and deployment. Learn more and register for Bank Automation Summit 2022.

Fintech Unfiltered, by Bank Innovation
Citizens customers want digital banking with a hint of human interaction

Fintech Unfiltered, by Bank Innovation

Play Episode Listen Later Dec 16, 2021 14:00


Digital banking usage is up at Citizens, with 90% of consumers and 86% of businesses reporting that they use digital channels for their banking needs — a significant increase over usage during COVID-19 lockdowns, says Beth Johnson, chief experience officer at Citizens Financial Group, in this episode of "The Buzz" podcast. Last year, 85% of consumers and 71% of businesses reported using digital channels. "Digital is here to stay, and that's not really surprising to me when you think about our daily lives," Johnson tells Bank Automation News. The $187.5 billion Citizens recently released its Banking Experience Survey 2021, which this year polled approximately 1,000 consumers and 260 business leaders.  For financial advice and more complex transactions, nearly two-thirds of consumers and businesses want human interaction, the survey found. That's about the same for consumers in 2020, but down from 73% for businesses in 2020.  Those findings could be instructive for banks and financial institutions to focus branch personnel on more complex interactions, Johnson notes, but they also point to the opportunity for virtual consults — such as video chats via digital channels — which are becoming a preference for customers.  Sixty-five percent of consumers and 82% of businesses said they feel at least "somewhat comfortable" sharing additional information and data with banks for a more tailored customer experience, according to the survey.  "In a digital transformation, think about that also as a data and analytics transformation," Johnson tells BAN. "Our clients really want us to be able to provide them keen insight."  Banks and financial institutions need to make that insight personal for each customer — and automation can play a critical role in that, Johnson explains.

Business Lab
Digital Transformation is Changing Banking from the Inside Out

Business Lab

Play Episode Listen Later Nov 15, 2021 25:27


Companies across all industries are faced with the urgent need to transform the way they do business, including financial services, but changes abound with governance, security, and culture. A shift in mindset and perspective away from “the way things have always been done” is key to a successful digital transformation and to providing the frictionless customer experience banks and other financial services businesses strive to offer. To stay competitive in the wide-ranging fintech landscape, says Michael Ruttledge, chief information officer and head of technology services at Citizens Financial Group, banks need to become more agile and embrace new technologies. He described the five pillars he has used to guide digital transformations at financial institutions: “The first pillar is moving to agile. Second is moving to a more modern architecture. Third is doubling down on the engineering talent at the bank, and fourth is being more efficient and transforming the technology cost structure. Finally, the fifth pillar is maniacally focusing on security and availability.” Ruttledge says automation is key to delivering the frictionless experience customers want: “As we're developing these platforms, we're looking at where can we automate. We're trying to make it frictionless for our customers—for instance, we don't want it to take a long time for them to open an account because of the amount of information they have to enter. Is there data we can pre-populate? Are there notifications and terms and conditions we can automatically route to the customer, as opposed to them having to send in a document with a signature? We've used a lot of robotics technology. For example, we're using chatbots in our call centers to reduce the call volume to be more efficient.” By creating the right infrastructure from the bottom up, Ruttledge was able to help Citizens better meet customer needs and expectations. Restructuring has also placed the bank in a good position to take advantage of emerging technologies, says Ruttledge: “Another area we've touched on in the network space is 5G, which is at least 10 times faster than 4G. We're using it now in some of our branches. As a customer comes into the branch, they're met by a branch member with an iPad, and they're able to complete an application together. That wasn't possible before 5G speeds. Looking further ahead, blockchain is another area where there's a lot of promise for the future. Whether it's in contracts or in trading, the fact that it gives you immutability in terms of the data could facilitate a number of future use cases in the financial services industry.”

The Earnings Podcast from AlphaStreet
Citizens Financial Group Inc Q2 2021 Earnings Call

The Earnings Podcast from AlphaStreet

Play Episode Listen Later Jul 20, 2021 40:13


Citizens Financial Group Inc Q2 2021 Earnings Call --- Send in a voice message: https://anchor.fm/earningspodcast/message Support this podcast: https://anchor.fm/earningspodcast/support

The Guy Gordon Show
The Guy Gordon Show ~ July 19, 2021

The Guy Gordon Show

Play Episode Listen Later Jul 19, 2021 70:41


July 19, 2021 ~ Full Show. Senior News Analyst Marie Osborne discusses yesterday's protest of the Henry Ford Health System vaccine mandate for all employees. Senior News Analyst Lloyd Jackson gives an update on the bomb threat that closed the Mackinac Bridge over the weekend. Gary Brown, Director of Detroit Water and Sewerage addresses Friday's flooding. Chaos Saturday's Washington Nationals game. Senior News Analyst Chris Renwick on why unemployment recipients may have to repay interest on money they received from the state. Democrats propose tariffs on countries who are not climate change friendly. Why is Congress still allowed to vote by proxy now that COVID is over? Dr. Dan Hurley, CEO of the Michigan Association of State Universities joins the show, over 1000 colleges and universities are making standardized testing optional. Lester Booker Jr. Vice President/Head of Diversity, Equity & Inclusion Communications at Citizens Financial Group. Inc is this week's Rising Star.

Thirty Minute Mentors
Episode 79: Citizens Bank CEO Bruce Van Saun

Thirty Minute Mentors

Play Episode Listen Later Jul 13, 2021 36:22


A Fortune 500 CEO, Bruce Van Saun has been a C-level executive at major financial institutions for the past three decades and led Citizens Financial Group through the largest IPO in the history of any U.S. commercial bank. Bruce joins Adam to share his journey and best lessons learned along the way. Bruce and Adam discuss a broad range of topics, including leadership in times good and bad; hiring and organizational culture; marketing and product differentiation;  dealmaking; and more.

Banking Transformed with Jim Marous
Why a Big Bank Executive Jumped to a Digital Credit Union

Banking Transformed with Jim Marous

Play Episode Listen Later Jul 6, 2021 37:53


Founded in 1935, Alliant Credit Union was created to serve the employees of United Airlines. With most members traveling across the globe, the top 10 credit union had far fewer branches than other firms its size. Today, it has transformed itself into a digital-first financial institution with no branches and a nationwide presence. To cement its leadership position, Alliant named Dennis Devine as their new CEO in mid-2020. Prior to Alliant, Devine held senior roles at KeyBank, Citizens Financial Group and PNC Bank. To understand what makes Alliant unique and why a legacy big bank executive would want to ‘downsize', we are joined by Dennis Devine, CEO at Alliant Credit Union. Dennis shares his perspective on how Alliant delivers the best of digital while still meeting the expectations of a great human experience. This episode of Banking Transformed is sponsored by FIS.   The way we move money is changing. We want to send money in real-time—to the other side of the world. We want everything in one place, integrated, seamless and on our devices. Embedded, fast, standardized, frictionless and secure. These are our Financial Futures.     The Financial Futures podcast by FIS explores fintech innovation and the trends that are already transforming the way the world pays, banks and invests...across the globe. And the mechanisms we'll need to prosper in this brave new landscape.   Is the world's technology up to the challenge? Are we? Find Financial Futures on your favorite podcasting app.    FIS. Advancing the way the world pays banks and invests.    More at: https://feeds.transistor.fm/financial-futures

P&L With Paul Sweeney and Lisa Abramowicz
A Deep Dive Into Oil Demand (Podcast)

P&L With Paul Sweeney and Lisa Abramowicz

Play Episode Listen Later Apr 28, 2021 28:57


Regina Mayor, Global Energy Leader at KPMG, discusses oil supply and demand. Stephen Kane, Group Managing Director and Portfolio Manager at TCW, talks fixed income, the Fed, and where he is seeing market opportunity. Don McCree, Vice Chairman and Head of Commercial Banking at Citizens Financial Group, discusses what's next for business and economic recovery. Chief Investment Officer at UMB, KC Mathews, discusses the latest on tax policy, and how changes might impact market outlook. Hosted by Paul Sweeney and Matt Miller.

tech STACK$
The Tech Pipeline

tech STACK$

Play Episode Listen Later Jan 26, 2021 25:08


2:00 - The surge in fintech and wealthtech funding in 20204:00 - Why there's room for more investment in the fintech sector6:00 - Key problems to solve - customer experience8:30 - A source of solutions - Artificial Intelligence11:00 - How AI is making a difference for fintech solutions13:30 - What this AI assistance means for advisors16:45 - A couple startup ideas Mark has19:30 - How blockchain fits in (or doesn't)22:30 - Takeaways from the conversationGuest Bio:   Mark Casady co-founded Vestigo Ventures with a focus on financing start-ups in FinTech. He is general partner and chairman of the advisory board.He is a member of the board of Citizens Financial Group and JobCase and serves as an advisor to Everquote. He is a former member of the Financial Industry Regulatory Authority (FINRA) Board of Governors and the EZE Software Group board of directors.Casady retired as LPL Financial CEO in early January 2017 and as non-executive chairman of the board in early March 2017. He guided LPL to become a leading financial services organization that serves independent financial advisors, banks, and credit unions, and provides clearing services to broker/dealers at financial services companies.Mr. Casady received a BS from Indiana University and an MBA from DePaul University.

Money Talks Radio Show - Atlanta, GA
Money Talks - November 21, 2020

Money Talks Radio Show - Atlanta, GA

Play Episode Listen Later Nov 24, 2020 46:05


This week on “Money Talks,” Chief Investment Officer Troy Harmon, CFA, CVA, is joined by Chief Economic Officer Roger Tutterow, Ph.D., and Managing Associate K.C. Smith, CFP®, CEPA, to discuss the week’s market moves and how third-quarter’s earnings have fared. The experts take a deep dive into the economy, looking at the recent spike in COVID cases, Biden’s proposed tax changes and how Georgia has fared compared to the rest of the nation. The hosts round out the show answering listeners’ questions on Citizens Financial Group and Rocket Companies. 

Money Talks Radio Show - Atlanta, GA
Q&A Time: Regional Bank Operator Citizens Financial Group and Mortgage Finance Holding Company Rocket Companies

Money Talks Radio Show - Atlanta, GA

Play Episode Listen Later Nov 24, 2020


The "Money Talks" hosts round out the show answering listeners’ questions on Citizens Financial Group and Rocket Companies.

Money Talks Radio Show - Atlanta, GA
Money Talks - November 21, 2020

Money Talks Radio Show - Atlanta, GA

Play Episode Listen Later Nov 24, 2020


This week on “Money Talks,” Chief Investment Officer Troy Harmon, CFA, CVA, is joined by Chief Economic Officer Roger Tutterow, Ph.D., and Managing Associate K.C. Smith, CFP®, CEPA, to discuss the week’s market moves and how third-quarter’s earnings have fared. The experts take a deep dive into the economy, looking at the recent spike in COVID cases, Biden’s proposed tax changes and how Georgia has fared compared to the rest of the nation. The hosts round out the show answering listeners’ questions on Citizens Financial Group and Rocket Companies.

Money Talks Radio Show - Atlanta, GA
Q&A Time: Regional Bank Operator Citizens Financial Group and Mortgage Finance Holding Company Rocket Companies

Money Talks Radio Show - Atlanta, GA

Play Episode Listen Later Nov 24, 2020 11:25


The "Money Talks" hosts round out the show answering listeners’ questions on Citizens Financial Group and Rocket Companies.

Barron's Live
An Update on Banking and Economy

Barron's Live

Play Episode Listen Later Oct 27, 2020 36:59


Bruce Van Saun, chairman and CEO of Citizens Financial Group, discusses the state of banking and the economy.

Detroit Economic Club's Podcast
DEC Exclusive Discussion with Bruce Van Saun

Detroit Economic Club's Podcast

Play Episode Listen Later Sep 14, 2020 30:26


The DEC hosted Bruce Van Saun, Chairman & CEO of Citizens Financial Group, Inc., on Monday, September 14 in an exclusive discussion for DEC members. The conversation focused around "Leadership, Transformation and Investing in Community Success" and included questions from the audience. A special thanks to Rick Hampson, President of Citizens Bank Michigan, for moderating the audience Q & A.

Masters in Business
Bruce Van Saun Shares Banking-Industry Insights

Masters in Business

Play Episode Listen Later Dec 27, 2019 64:58


Bloomberg Opinion columnist Barry Ritholtz interviews Bruce Van Saun, who is chairman and CEO of Citizens Financial Group and was recently named American Banker's 2019 banker of the year. 

P&L With Paul Sweeney and Lisa Abramowicz
M&A Pipeline Is More Robust In 2020: Citizens' McCree

P&L With Paul Sweeney and Lisa Abramowicz

Play Episode Listen Later May 6, 2019 26:31


Don McCree, Vice Chairman and Head of Commercial Banking at Citizens Financial Group, discusses the robust M&A market for small and mid-sized companies. Dr. Ellen Wald, President of Transversal Consulting and Bloomberg Opinion columnist, on oil markets, as the U.S. amps up pressure on Venezuela and Iran. Mike McGlone, Commodity Strategist for Bloomberg Intelligence, on how soft commodities have become a macro bet. Mike McDonough, Chief Economist: Financial Products for Bloomberg LP, on Trump threatening an escalation of tariffs on China. Hosted by Lisa Abramowicz and Paul Sweeney. 

Executive Suite: WPRI 12 Eyewitness News
1/24/2019: Citizens Bank

Executive Suite: WPRI 12 Eyewitness News

Play Episode Listen Later Jan 24, 2019 23:28


Bruce Van Saun, chairman and CEO of Citizens Bank's parent company, discusses the bank's transformation since becoming independent, how Citizens landed Apple's iPhone loan contract, and the economic outlook for 2019.

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
Ep. 144: Citizens Bank's Beth Johnson | First Customers, Then Growth

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

Play Episode Listen Later Nov 30, 2018 42:59


Big things have been happening at Citizens Financial Group, the New England-based financial services company. After spending 26 years as part of the Royal Bank of Scotland, the company returned to the public market in a 2014 initial offering that raised $3 billion. And the bank has been undergoing a multiyear turnaround effort that has put customers at the center of its business. In this episode, Rob Markey talks to Beth Johnson, chief marketing officer and head of virtual channels for Citizens Bank. She has been a key player in these efforts since she joined the company in 2013.

Rob Black & Your Money
January 12, 2018 - The 7AM Hour

Rob Black & Your Money

Play Episode Listen Later Jan 12, 2018 34:04


Rob Black talks about Bank of America, Citigroup, Citizens Financial Group, changes in the advertising world, and chats with The Real Estate Report host Tony Mendes about Generation Z's credit scores, California real estate, and Raleigh, North Carolina versus San Jose.See omnystudio.com/listener for privacy information.

Rob Black & Your Money
Rob Black January 12

Rob Black & Your Money

Play Episode Listen Later Jan 12, 2018 38:38


Rob Black & Your Money" - Radio Show January 12 - KDOW 1220 AM (7a-9a) Rob Black talks about Bank of America, Citigroup, Citizens Financial Group, changes in the advertising world, and chats with The Real Estate Report host Tony Mendes about Generation Z's credit scores, California real estate, and Raleigh, North Carolina versus San Jose.See omnystudio.com/listener for privacy information.

Deal of the Week
Citizens Executes Not Your Typical Deal

Deal of the Week

Play Episode Listen Later Nov 1, 2017 24:48


It’s Deal of the Week’s 100th episode! And to celebrate, Don McCree, vice chairman of Citizens Financial Group, the $19 billion market cap financial services company, is in studio along with Ralph Della Ratta, CEO of Western Reserve. Citizens acquired Western Reserve, a middle market M&A advisory firm, earlier this year to boost its presence in giving advice on deals. McCree and Della Ratta tell their deal story from both sides – the courter and the courtee – to give listeners a first-hand look at how an acquisition takes place, from start to finish.  

The Investing Podcast
Outsider Trading: 10/24/16

The Investing Podcast

Play Episode Listen Later Oct 24, 2016 26:20


Andrew and Ben explore some shocking news that broke over the weekend regarding mergers and pick out what they like and don't like about what they're seeing. We also give a peek into what we're seeing with Citizens Financial Group. Featured Stocks: QCOM, NXPI, CFG, T, TWXFollow us on Twitter: https://www.twitter.com/TuskMediaLLCCheck out our video archive: https://www.youtube.com/channel/UCT1iK2MbBjXGCyni_CKxB9Q