Podcasts about hbt marketing

In this episode of Do This, Not That, host Jay Schwedelson welcomes Nancy Harhut, co‑founder of HBT Marketing and bestselling author of Using Behavioral Science in Marketing. Nancy unpacks cognitive shortcuts—like autonomy bias and magnitude encoding—that marketers can leverage to lift response rates even in shaky economic times.====================================Best Moments:(00:40) Introduction of behavioral‑science expert Nancy Harhut(01:50) Marketing during uncertain economic times(03:25) Autonomy bias—why giving choices boosts conversions(04:39) BYAF (“But You Are Free”) technique can double response(07:27) Magnitude encoding: how price positioning shapes perception(09:20) Physical space the price takes up influences value perception(10:18) Correct placement of original vs. sale prices for max impact(13:24) The reciprocity principle—favors that compel customers to repay(14:35) Where to connect with Nancy and grab her book=================================================Check out our 100% FREE + VIRTUAL EVENTS! ->EVENTASTIC - The worlds LARGEST event about EVENTS! June 5-6 2025Register HERE: https://www.eventastic.com/RegistrationGuru Conference - The World's Largest Virtual EMAIL MARKETING Conference - Nov 6-7!Register here: www.GuruConference.com=================================================Check out Jay's YOUTUBE Channel: https://www.youtube.com/@schwedelsonCheck out Jay's TIKTOK: https://www.tiktok.com/@schwedelsonCheck Out Jay's INSTAGRAM: https://www.instagram.com/jayschwedelson/=================================================AND don't miss out on this awesome FREE upcoming Quick Hit!Marigold: Should I Switch Email Platforms? 5 Truths & Myths!May 30th 11am – 12pm ET.Register HERE: https://www.linkedin.com/events/7325947932031991808/comments/=================================================MASSIVE thank you to our Sponsor, Marigold!!Email chaos across campuses, branches, or chapters? Emma by Marigold lets HQ keep control while local teams send on-brand, on-time messages with ease.Podcast & GURU listeners: 50 % off your first 3 months with an annual plan (new customers, 10 k-contact minimum, terms apply).Claim your offer now at jayschwedelson.com/emma.

Nancy Harhut, Co-Founder and Chief Creative Officer at HBT Marketing, a marketing expert known for her work in behavioral science and its application to marketing strategies, an award-winning author, and a sought-after speaker at marketing conferences worldwide joins me on this episode. Nancy has been named a Top 100 Creative Influencer, a Social Top 50 Email Marketing Leader, a Top 40 Digital Strategist, and one of the 10 Most Fascinating People in B2B Marketing. Her list of clients includes H&R Block, AARP, Sharp, Four Seasons, and many others. We explore behavioral science in marketing, how we really make decisions, triggers that increase the likelihood that someone will do what you want, and more. Get connected with Nancy: Website: https://www.hbtmktg.com/ Twitter: https://x.com/nharhut LinkedIn: https://www.linkedin.com/in/nancyharhut/ Facebook: https://www.facebook.com/nancy.harhut Instagram: https://www.instagram.com/nancyharhut/ Purchase a copy of Using Behavioral Science in Marketing: https://www.amazon.com/Using-Behavioral-Science-Marketing-Instinctive/dp/1398606480 Leave a 5-star review with a comment on Apple Podcasts: https://podcasts.apple.com/us/podcast/business-minds-coffee-chat/id1539014324  Subscribe to my Business Builder Newsletter: https://bit.ly/32y0YxJ  Want to learn how you can work with me to gain more clarity, build a rock-solid foundation for your business, and achieve the results and success you deserve? Visit http://jayscherrbusinessconsulting.com/ and schedule a 1:1 discovery coaching call. Enjoy, thanks for listening, and please share with a friend! To your success, Jay

Nancy Harhut is the Co-founder and Chief Creative Officer at HBT Marketing, a consultancy that applies human behavior to marketing. As an internationally recognized creative director, she blends best-of-breed creative with decision science. Nancy is an international keynote speaker and has been named a Top 40 Digital Strategist by Online Marketing Institute, a Top 100 Creative Influencer by Ad Club, and a Top 50 Email Marketing Leader by Social. She is also the best-selling author of Using Behavioral Science in Marketing. In this episode… Some marketers today are so immersed in numbers and metrics that they often neglect the customer. Others may focus excessively on visual ads, distracting customers from the overall message. Yet 95% of purchasing decisions are made in the subconscious mind. How can you tap into these behavioral insights to influence purchasing decisions? Behavioral science researcher and innovative marketer Nancy Harhut says the key to driving purchasing decisions is persuasive messaging. Creative marketers can leverage unconscious behavior drivers like the endowment and Zeigarnik effect, social proof, the uncertainty reward, and autonomy and reciprocity bias. For instance, the endowment effect involves generating urgency and scarcity through limited-time offers, whereas the Zeigarnik effect can be used to spark customers' memories about abandoned carts. You can also offer customers purchasing and discount choices to harness autonomy bias while generating a desired result. When utilizing social proof, Nancy recommends featuring testimonials that begin with skepticism to increase credibility and reach uncertain customers. Tune in to today's episode of the Up Arrow Podcast as William Harris chats with Nancy Harhut, the Co-founder and Chief Creative Officer at HBT Marketing, about behavioral science tactics for e-commerce marketing. Nancy shares customer decision-making shortcuts, the true drivers of purchasing decisions, and why you should optimize for lifetime value rather than one-time purchases. 

In this episode of Small Business Quick Wins, Jay interviews Nancy Harhut, Chief Creative Officer at HBT Marketing and author of "Using Behavioral Science and Marketing". They discuss practical marketing tips and techniques based on behavioral science that small business owners can use to increase engagement and response rates to their marketing.Key Discussion Points:- The "endowment effect" and how giving customers a coupon makes them value it more than just offering a discount (00:03:33)- Using "motivating uncertainty" like scratch cards or spin the wheel offers to get 68% more engagement (00:05:47)- "Eye magnet" words like new, free and you that attract attention (00:08:36)Guest Bios:Nancy Harhut is Chief Creative Officer at HBT Marketing, a marketing firm specializing in professional services and financial services. She is also the author of “Using Behavioral Science and Marketing”, where she shares proven techniques for increasing marketing effectiveness.

Finding marketing tactics that stick out in a sea full of expert influencers, disrupters, marketers, and more can feel like madness. Creating order from the chaos of the consumer mind? Even more impossible to unpack. Consider these four marketers the Dr. Strange of our times, bringing clarity to the marketing multiverse of madness. KT McBratney (CMO of Bosa), Anthony Yepez (Social Media Direct of Orange Theory), JT Barnett (CEO of BarnettX), and Nancy Harhut (Chief Creative Officer of HBT Marketing) are unleashing their top marketing takes to reach the minds of the audiences who matter most to your brand. From getting past your preconceived notions on attribution to unlocking the key to winning over TikTok users everywhere, tune in for these expert insights you won't wanna miss!   Audio is the most efficient and effective media. Audacy's State of Audio provides a practical playbook - planning tips, creative how-to's, innovative trends - all to help our advertisers level up their Audio game. Visit stateofaudio.com to learn more.  Follow KT: LinkedIn: https://www.linkedin.com/in/ktmcbratney/   Follow Anthony: LinkedIn: https://www.linkedin.com/in/anthonyyepez/   Follow JT:  LinkedIn: https://www.linkedin.com/in/jtbarnett/   Follow Nancy: LinkedIn: https://www.linkedin.com/in/nancyharhut/   Follow Daniel: YouTube: https://www.youtube.com/@themarketingmillennials/featured Twitter: https://www.twitter.com/Dmurr68 LinkedIn: https://www.linkedin.com/in/daniel-murray-marketing   Sign up for The Marketing Millennials newsletter:  www.workweek.com/brand/the-marketing-millennials   Daniel is a Workweek friend, working to produce amazing podcasts. To find out more, visit: www.workweek.com

“Ciência Comportamental no Marketing” é o tema deste Podcast com Nancy Harhut conduzido, em inglês e com resumo em português a partir do 22° min, por Cibele Marques de Souza e João Pentagna, idealizadores da Neuromarket.   Nancy é reconhecida por seu trabalho em B2C, B2B e organizações sem fins lucrativos. Foi nomeada uma das 10 pessoas mais fascinantes em marketing B2B, Top 50 líder e-mail marketing, Top 40 estrategista digital, Palestrante frequente em eventos de marketing pelo mundo, inclusive em São Paulo, sem contar o SXSW.   Antes de fundar a HBT Marketing, Nancy ocupou cargos de gerência criativa sênior em agências dentro das redes IPG e Publicis.   Tópicos abordados neste Podcast: - O que é ciência comportamental e por que os profissionais de marketing devem se interessar por ela? - A importância da emoção no Marketing - Exemplos de princípios da ciência comportamental e como os profissionais de marketing podem usá-los - Por que algumas recomendações de ciência comportamental podem parecer contraintuitivas para os profissionais de marketing? - Qual é a maior lição que os leitores devem tirar de seu livro   Este canal agora conta com o apoio da ⁠pós graduação do IBN⁠. Para saber mais acesse o link: ⁠https://bit.ly/IBN-30min --- Send in a voice message: https://podcasters.spotify.com/pod/show/neuromarket/message

“Ciência Comportamental no Marketing” é o tema deste Podcast com Nancy Harhut conduzido, em inglês e com resumo em português a partir do 22° min, por Cibele Marques de Souza e João Pentagna, idealizadores da Neuromarket.   Nancy é reconhecida por seu trabalho em B2C, B2B e organizações sem fins lucrativos. Foi nomeada uma das 10 pessoas mais fascinantes em marketing B2B, Top 50 líder e-mail marketing, Top 40 estrategista digital, Palestrante frequente em eventos de marketing pelo mundo, inclusive em São Paulo, sem contar o SXSW.   Antes de fundar a HBT Marketing, Nancy ocupou cargos de gerência criativa sênior em agências dentro das redes IPG e Publicis.   Tópicos abordados neste Podcast: - O que é ciência comportamental e por que os profissionais de marketing devem se interessar por ela? - A importância da emoção no Marketing - Exemplos de princípios da ciência comportamental e como os profissionais de marketing podem usá-los - Por que algumas recomendações de ciência comportamental podem parecer contraintuitivas para os profissionais de marketing? - Qual é a maior lição que os leitores devem tirar de seu livro   Este canal agora conta com o apoio da ⁠pós graduação do IBN⁠. Para saber mais acesse o link: ⁠https://bit.ly/IBN-30min --- Send in a voice message: https://podcasters.spotify.com/pod/show/neuromarket/message

Sometimes, consumers need a little nudge to convince them to add your product to their checkout cart.  You could try using discounts and promotions to lure consumers in, but these techniques aren't always sustainable and can eat into your bottom line. So what strategies can you use instead? Nancy Harhut believes the answer lies in neuromarketing. Nancy is the Co-Founder and CCO of HBT Marketing, an agency that blends creativity with behavioral science to drive consumer engagement. Through many years of research, Nancy has learned that consumer behavior often isn't rational. Instead, people are driven by hard-wired, instinctive and emotional responses. By tapping into behavioral science techniques, entrepreneurs can trigger these instinctive responses to boost conversions.  In this episode, Nancy joins us to explain the science behind consumer decision-making and walks us through how to use concepts like the authority principle, social proof, and loss aversion to increase purchase intent. According to Nancy,  “Behavioral scientists have found that people are twice as motivated to avoid the pain of loss as they are to achieve the pleasure of gain. So as a marketer, you should inject a little well-placed loss aversion. Instead of saying “Take advantage of”, try saying “Don't miss out on”. That's what people really pay attention to because people hate to lose out.” Don't risk missing out on any more sales! Use Nancy's expert advice to gain an advantage over your competitors and stand out from the crowd. (See what we did there?) Topics Discussed in This Episode: Nancy's entrepreneurial background and the origins of HBT Marketing (03:45) Neuromarketing and behavioral science and how it applies to marketing (08:43) The topics Nancy's book covers and how it can help marketers (15:40) How Nancy created a 13% increase in purchase intent for one of her clients (17:41) Top techniques to trigger emotional responses in your customers (20:54) How different demographics respond to neuromarketing techniques (31:17) Common mistakes people make when attempting to use neuromarketing (35:01)  Cringy marketing techniques you should avoid (37:47) What inspired Nancy to write her book Using Behavioural Science in Marketing (44:38) Changes and trends that have influenced marketing over the last few years (48:35) Mentions: Empire Flippers Podcast Empire Flippers Marketplace Schedule a call with our expert sales advisors  HBT Marketing Using Behavioural Science in Marketing by Nancy Harhut  The Believing Brain by Michael Shermer Sit back, grab a coffee, and learn how to increase purchase intent through behavioral marketing.

Sometimes, consumers need a little nudge to convince them to add your product to their checkout cart.  You could try using discounts and promotions to lure consumers in, but these techniques aren't always sustainable and can eat into your bottom line. So what strategies can you use instead? Nancy Harhut believes the answer lies in neuromarketing. Nancy is the Co-Founder and CCO of HBT Marketing, an agency that blends creativity with behavioral science to drive consumer engagement. Through many years of research, Nancy has learned that consumer behavior often isn't rational. Instead, people are driven by hard-wired, instinctive and emotional responses. By tapping into behavioral science techniques, entrepreneurs can trigger these instinctive responses to boost conversions.  In this episode, Nancy joins us to explain the science behind consumer decision-making and walks us through how to use concepts like the authority principle, social proof, and loss aversion to increase purchase intent. According to Nancy,  “Behavioral scientists have found that people are twice as motivated to avoid the pain of loss as they are to achieve the pleasure of gain. So as a marketer, you should inject a little well-placed loss aversion. Instead of saying “Take advantage of”, try saying “Don't miss out on”. That's what people really pay attention to because people hate to lose out.” Don't risk missing out on any more sales! Use Nancy's expert advice to gain an advantage over your competitors and stand out from the crowd. (See what we did there?) Topics Discussed in This Episode: Nancy's entrepreneurial background and the origins of HBT Marketing (03:45) Neuromarketing and behavioral science and how it applies to marketing (08:43) The topics Nancy's book covers and how it can help marketers (15:40) How Nancy created a 13% increase in purchase intent for one of her clients (17:41) Top techniques to trigger emotional responses in your customers (20:54) How different demographics respond to neuromarketing techniques (31:17) Common mistakes people make when attempting to use neuromarketing (35:01)  Cringy marketing techniques you should avoid (37:47) What inspired Nancy to write her book Using Behavioural Science in Marketing (44:38) Changes and trends that have influenced marketing over the last few years (48:35) Mentions: Empire Flippers Podcast Empire Flippers Marketplace Schedule a call with our expert sales advisors  HBT Marketing Using Behavioural Science in Marketing by Nancy Harhut  The Believing Brain by Michael Shermer Sit back, grab a coffee, and learn how to increase purchase intent through behavioral marketing.

The unconscious mind drives behaviors, making it crucial for marketers to understand and tap into these subconscious drivers.And in this episode of Do This, Not That!, you'll learn 3 quicks tips from Nancy Harhut on how to do just that.Jay & Nancy talk about the power of social proof and how it can be used to influence consumer behavior.Nancy explains that people are more likely to take action when they see others doing the same, and provides examples of how this can be applied in marketing campaigns.They conclude the episode by discussing the ethical considerations of using behavioral science in marketing and the importance of using these techniques responsibly and transparently.So if you are looking to tap into the true factors that drive decisions, listen to this episode with Nancy Harhut & Jay Schwedelson!Follow Nancy on LinkedInFollow Jay Schwedelson on LinkedInCheck out Guru Events

Behavioral science recognizes that human beings aren't so much pro-active decision-makers as they are people seeking to take short-cuts and operate in default mode to save mental energy. This book covers a range of behavioral science principles and biases, applied in this case in terms of six emotional markets: a desire for Self-Expression, Exploration, Interpersonal (relationships), dedication to Causes and Nurturing, while also seeking Affirmation.  In Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses (Kogan Page, 2022), Nancy Harhut takes on the challenge of illustrating in each case one or two behavioral science principles that may fit best, providing examples to flesh out her rationale. Finally, the episode ends with an example of just how important Autonomy is as a human desire, as illustrated by what happened in an experiment involving an assisted living facility in Colorado. Tune in to learn what this experiment discovered! Nancy Harhut is Co-Founder and Chief Creative Officer at HBT Marketing, whose clients have included H&R Block, AARP, Four Seasons and TransAmerica. Prior to those roles, she served in senior creative positions at advertising agencies within the IPG and Publis networks. She's been recognized as an Online Marketing Institute Top 40 Digital Strategist and Ad Club Top 100 Creative Influencer. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Behavioral science recognizes that human beings aren't so much pro-active decision-makers as they are people seeking to take short-cuts and operate in default mode to save mental energy. This book covers a range of behavioral science principles and biases, applied in this case in terms of six emotional markets: a desire for Self-Expression, Exploration, Interpersonal (relationships), dedication to Causes and Nurturing, while also seeking Affirmation.  In Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses (Kogan Page, 2022), Nancy Harhut takes on the challenge of illustrating in each case one or two behavioral science principles that may fit best, providing examples to flesh out her rationale. Finally, the episode ends with an example of just how important Autonomy is as a human desire, as illustrated by what happened in an experiment involving an assisted living facility in Colorado. Tune in to learn what this experiment discovered! Nancy Harhut is Co-Founder and Chief Creative Officer at HBT Marketing, whose clients have included H&R Block, AARP, Four Seasons and TransAmerica. Prior to those roles, she served in senior creative positions at advertising agencies within the IPG and Publis networks. She's been recognized as an Online Marketing Institute Top 40 Digital Strategist and Ad Club Top 100 Creative Influencer. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Behavioral science recognizes that human beings aren't so much pro-active decision-makers as they are people seeking to take short-cuts and operate in default mode to save mental energy. This book covers a range of behavioral science principles and biases, applied in this case in terms of six emotional markets: a desire for Self-Expression, Exploration, Interpersonal (relationships), dedication to Causes and Nurturing, while also seeking Affirmation.  In Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses (Kogan Page, 2022), Nancy Harhut takes on the challenge of illustrating in each case one or two behavioral science principles that may fit best, providing examples to flesh out her rationale. Finally, the episode ends with an example of just how important Autonomy is as a human desire, as illustrated by what happened in an experiment involving an assisted living facility in Colorado. Tune in to learn what this experiment discovered! Nancy Harhut is Co-Founder and Chief Creative Officer at HBT Marketing, whose clients have included H&R Block, AARP, Four Seasons and TransAmerica. Prior to those roles, she served in senior creative positions at advertising agencies within the IPG and Publis networks. She's been recognized as an Online Marketing Institute Top 40 Digital Strategist and Ad Club Top 100 Creative Influencer. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode of Brainfluence, we explore how behavioral science can be utilized in both B2C and B2B marketing. Guest Nancy Harhut shares how campaigns that focus on emotional impact over product features can increase purchase intent. Video, text, and resources: https://www.rogerdooley.com/nancy-harhut-behavioral/ We also discuss information gap theory and how marketers can use it to pique interest, availability bias, and autonomy bias. We dive into how giving people choices can increase the likelihood of a buying decision, and how the use of the word "because" can increase compliance. In addition, we cover temporal landmarks, guiding customer choice, and the importance of coming off as engaged and interested in clients' work. Join us as we dive into these fascinating behavioral science principles and their applications in marketing. [00:00:00] Intro [00:00:44] Acceptance of Behavioral Science in Marketing [00:01:20] Skepticism in B2B Marketing [00:06:04] Autonomy Bias in Marketing [00:06:42] The Power of Choices [00:10:05] Temporal Landmarks and Discounting [00:12:36] Retirement Age Progression Tool [00:14:07] Information Gap Theory [00:18:17] Availability Bias [00:18:53] Availability Bias [00:21:18] Overcoming Bias in B2B Purchases [00:24:08] Automatic Compliance Triggers [00:24:43] The Power of "Because" [00:25:26] The Credibility of Charts and Graphs [00:27:39] Using Behavioral Science Principles in Marketing Nancy Harhut is the Chief Creative Officer at HBT Marketing. She specializes in blending creative with decision science to prompt responses and has spoken at industry conferences around the world. Prior to co-founding HBT Marketing, she held senior creative management positions with Hill Holliday, Mullen, and Digitas, and has won over 175 awards for digital and direct marketing effectiveness.

Interested in a secret, underused marketing trick?  Use rhyme in your design! You may easily recall examples like “Bounty: the quicker picker upper” or “Duracell: no battery is stronger, longer”. By including rhyming words in your marketing, your content is actually more memorable and more believable. This is just one of the 25 behavioral science tips that our expert guest, Nancy Harhut outlines in her comprehensive new book, “Using Behavioral Science in Marketing”.    Nancy Harhutt is Co-Founder and Chief Creative Officer at HBT Marketing, a consultancy that specializes in applying human behavior techniques to marketing. Her new book Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses is an easy-to-use guide on how to apply behavioral insights.   “Behavioral science is tailor made for marketing. At the end of the day, marketers are trying to convince people to do something, we're trying to influence behavior.”   While Nancy's book is written for those in the marketing field, it is applicable to anyone trying to negotiate, influence or strategize with others. One of the things that makes the book such a helpful guide is Nancy's use of industry stories to illustrate the effectiveness of her applied behavioral science techniques, and she shares some of these with us in our discussion.   Kurt and Tim talk with Nancy about the weightiness of temporal landmarks, such as birthdays and fresh starts; why rhyming is an underused secret in marketing; and the reason why the reciprocity principle can be so effective with clients.   Whether your job title is in marketing or you frequently find yourself trying to influence others behavior, you will gain some useful insight from Nancy's interview. If you are a regular listener of Behavioral Grooves, please consider becoming a supporter too, through the Behavioral Grooves Pateron page.   Topics  (3:24) Welcome and speed round questions. (6:11) How behavioral science can be incredibly useful in marketing. (9:04) How Nancy first used the autonomy bias in a marketing campaign. (13:43) How do you measure marketing results? (17:28) What are the differences between labeling and framing? (24:14) The secret of rhyming in marketing. (30:29) How birthdays can impact our behavior.  (36:00) Is marketing missing any tricks? (43:29) How the default settings on Spotify changed. (49:05) What music would Nancy take to a desert island? (51:32) Grooving Session with Kurt and Tim. © 2023 Behavioral Grooves   Links  Nancy Harhut's book: “Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses”: https://amzn.to/41CAC72  Nancy Harhut: https://www.linkedin.com/in/nancyharhut  Stephen Sondheim: https://en.wikipedia.org/wiki/Stephen_Sondheim  Frank Lesser: https://www.franklesser.com/   Stephen Schwartz: https://stephenschwartz.com/  Episode 351, How One Small Word Can Transform Our Motivation, Success And Relationships with Jonah Berger: https://behavioralgrooves.com/episode/words-can-transform-jonah-berger/  Ogilvy: https://www.ogilvy.com/  Behavioral Grooves Patreon: https://www.patreon.com/behavioralgrooves    Musical Links  West Side Story “Maria”: https://www.youtube.com/watch?v=39WPioTx1zQ   The Beatles “Help”: https://www.youtube.com/watch?v=2Q_ZzBGPdqE  Wicked “Defying Gravity”: https://www.youtube.com/watch?v=fEq3xM-i0Ng 

When you understand your customers' motivations, then you can start using your marketing tactics way more effectively.Nancy Harhut is the Co-founder and Chief Creative Officer at HBT Marketing. She's also an expert in behavioral science and its intersection with marketing.Daniel and Nancy discuss why you don't just need to get the right message to the right person - you need to do it in the right way, how the powerful Endowment Effect can influence sales people, and why autonomy bias is a practical tactic all marketers can put to use.And thanks to our episode sponsor, Retention. What do brands like Warby Parker, Dr. Squatch, Vital Proteins, and Blendjet all have in common? Retention.com is their highest performing ROAS channel by far. Visit Retention.com to book a demo today.Follow Nancy:LinkedIn: https://www.linkedin.com/in/nancyharhut/Twitter: https://twitter.com/nharhutFollow Daniel on Twitter: twitter.com/Dmurr68LinkedIn: linkedin.com/in/daniel-murray-marketing Sign up to The Marketing Millennials newsletter: workweek.com/brand/the-marketing-millennialsDaniel is a Workweek friend, working to produce amazing podcasts. Find out more, visit: www.workweek.com

Why do we take action when we know "everyone else" is doing something? What effect do rhyming words have on our decision making? Do stories really have more impact than straight forward facts? In my interview with Nancy Harhut, chief creative director at HBT Marketing, and author of "Using Behavioral Science in Marketing," she talks about why these tactics work... and provides plenty of cool examples.Connect with Nancy:LinkedIn: https://www.linkedin.com/in/nancyharhut/Twitter: @nharhutBusiness Website: https://www.hbtmktg.com/********Sign up for Linda's newsletter here for more conversion copywriting tips: https://thecopyworx.com/newsletter/

We're going to talk about how behavioral science can make for effective marketing with book author, Nancy Harhut.THIS WEEK'S TOPIC:Behavioral scientists have proven people don't really think about what they do. Instead, they react automatically -- with hard-wired decision defaults that influence everything from what they read to when they buy. When you know how to prompt these defaults, you become a more effective marketer.THIS WEEK'S GUEST:A sought-after speaker, Nancy's known for her interesting and actionable insights that focus on the impact of behavioral science on marketing. She's wowed audiences in Sydney, London, Madrid, Berlin, and all over the US with her high-energy, example-jammed presentations.The Co-founder and Chief Creative Officer of HBT Marketing, Nancy's been named a Social Top 50 Email Marketing Leader, Ad Club Top 100 Creative Influencer, and a Top 40 Digital Strategist. She and her teams have won over 200 awards for B2C and B2B marketing effectiveness, for clients such as Great-West Life, Sheraton, GM, UnitedHealthcare, and Dell. Check out her new book, “Using Behavioral Science in Marketing,” to discover how to drive customer action by prompting instinctive responses.Resources and Refrences:To learn more about Nancy:Follow her on LinkedIn: https://www.linkedin.com/in/nancyharhut/Learn about her business: https://www.hbtmktg.com/Get Nancy's book “Using Behavioral Science in Marketing” : https://www.amazon.com/Using-Behavioral-Science-Marketing-Instinctive-ebook/dp/B09ZY7JNWQ?ref_=ast_sto_dpInfluence: The Psychology of Persuasion: https://www.amazon.com/Influence-Psychology-Persuasion-Robert-Cialdini/dp/006124189XMore on the Christmas Card experiment from Phillip Kunz: https://www.sciencedirect.com/science/article/abs/pii/0049089X7690003XRead more about the Von Restorff effect here: https://en.wikipedia.org/wiki/Von_Restorff_effectWhat happens in the brain when we hear stories?  Uri Hasson at TED2016: https://blog.ted.com/what-happens-in-the-brain-when-we-hear-stories-uri-hasson-at-ted2016/Sponsored by: COhatchCOhatch is a new kind of shared work, social, and family space built on community. Members get access to workspace, amenities like rock walls and sports simulators, and more to live a fully integrated life that balances work, family, well-being, community, and giving back. COhatch has 31 locations open or under construction nationwide throughout Ohio, Indiana, Florida, Pennsylvania, North Carolina, Georgia, and Tennessee. Visit www.cohatch.com for more information.Support the show

How can we apply principle of behavioural science in marketing and how did your book come about ? Can you talk about how can marketers use some of the behavioral science principles with example - loss aversion, reciprocity, autonomy bias, Von Restorff effect etc How can we use behavioural science or 'human behavior hacks' to increase effectiveness of email marketing ? What is choice architecture and can you give an example of application of the same in marketing ? Nancy answers the above questions and many more, as she gives a practitioner's perspective on application of behavioural science in marketing. Nancy Harhut is a co-founder and chief creative officer of HBT Marketing. Her specialty is blending best-of-breed creative with behavioral science to prompt response. She and her teams have won over 200 international and national awards for marketing effectiveness. Prior to cofounding HBT Marketing, Nancy held senior creative management positions with agencies within the IPG and Publicis networks. Please visit her company website https://www.hbtmktg.com Connect with her on Linkedin https://www.linkedin.com/in/nancyharhut/ Check out her book on Amazon https://www.amazon.in/Using-Behavioral-Science-Marketing-Instinctive-ebook/dp/B09ZY7JNWQ/ Jagged with Jasravee is facilitated by Jasravee Kaur Chandra, Director- Brand Building, Research & Innovation at Master Sun, Consulting Brand of Adiva L Pvt. Ltd. Jasravee has over 20 years experience as a Strategic Brand Builder,Communications Leader and Entrepreneur. Please visit Jasravee at https://jasravee.com/ Connect with Jasravee on Linkedin at https://www.linkedin.com/in/jasravee/ Email Jasravee at jasravee@theadiva.com Index & Flow of Conversation 00:00 Preview & Introduction to Nancy Harhut 02:11 About the Book - Using Behavioral Science in Marketing 04:20 Being Hardwired as Human - Decision Defaults & Shortcuts 06:47 Humans take Emotional Decisions, Justify it with Logic 08:56 Example of Use of Emotion - Selling Business Intelligence Software 13:09 Loss Aversion Principle - Talking About Loss Instead of Benefits is More Compelling 14:17 Reciprocity Principle - Obliged to Return the Favor 15:24 Reciprocity - Example of Financial Service 17:43 Principle of Social Proof 19:32 Human Behavior Hacks - Making Email Effective 20:17 Email Marketing -Using Eye Magnet Words 22:20 Email Marketing - Von Restorff effect 23:03 Testing Various Principle for Email Marketing - Example of Testing Various Principles for a Client 30:05 Choice Architecture -Ways Choices Are Presented - Example of Insurance for Employees 33:13 Which Behavioral Principle to Apply for a Specific Marketing Challenge -Identify Main Buying Barrier 38:15 Nancy Harhut Faces Rapid Fire 40:13 Connect with Nancy Harhut Follow Jagged with Jasravee on Social Media Campsite One Link : https://campsite.bio/jaggedwithjasravee Facebook Page : https://www.facebook.com/jaggedwithjasravee Instagram : https://www.instagram.com/jagggedwithjasravee/ Podcast Page : https://anchor.fm/jagged-with-jasravee Youtube Page : https://www.youtube.com/c/jaggedwithjasravee Jagged with Jasravee, is an initiative of Master Sun, the Consulting Brand of Adiva Lifestyle Pvt Ltd. Website : https://jasravee.com/ #socialproof #ReciprocityPrinciple #emailcopywriting #neuropsychology #consumerscience #neuromarketing #consumerpsychology #consumerbehavior #Behaviouralscience #B2bmarketing

Nancy Harhut, co-founder and chief creative officer of HBT Marketing and author of Using Behavioral Science in Marketing shares how to use business storytelling to hack human behavior in your advertising, sales and marketing campaigns. Improve your storytelling immediately with my The ABTs of Agile Communications™ quick online course to learn the agile narrative framework that all influential business communication is built.  Grab your copy of The Narrative Gym for Business, a short guide on crafting ABTs for all of your communications.  Read Brand Bewitchery: How to Wield the Story Cycle System™ to Craft Spellbinding Stories for Your Brand.  #StoryOn! ≈Park

In this episode of the Duct Tape Marketing Podcast, I interview Nancy Harhut. Nancy is the co-founder and Chief Creative Officer at HBT Marketing. A frequent conference speaker and author of Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses. More About Nancy Harhut: Connect with Nancy on LinkedIn Connect with Nancy on Twitter HBT Marketing Get a copy of her book — Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses More About The Agency Workshop: Apply for the Agency Workshop Take The Marketing Assessment: Marketing Assessment

Check out upcoming DigiMarCon Digital Marketing Conferences at https://digimarcon.com/events/

Sometimes, consumers need a little nudge to convince them to add your product to their checkout cart.  You could try using discounts and promotions to lure consumers in, but these techniques aren't always sustainable and can eat into your bottom line. So what strategies can you use instead? Nancy Harhut believes the answer lies in neuromarketing. Nancy is the Co-Founder and CCO of HBT Marketing, an agency that blends creativity with behavioral science to drive consumer engagement. Through many years of research, Nancy has learned that consumer behavior often isn't rational. Instead, people are driven by hard-wired, instinctive and emotional responses. By tapping into behavioral science techniques, entrepreneurs can trigger these instinctive responses to boost conversions.  In this episode, Nancy joins us to explain the science behind consumer decision-making and walks us through how to use concepts like the authority principle, social proof, and loss aversion to increase purchase intent. According to Nancy,  “Behavioral scientists have found that people are twice as motivated to avoid the pain of loss as they are to achieve the pleasure of gain. So as a marketer, you should inject a little well-placed loss aversion. Instead of saying “Take advantage of”, try saying “Don't miss out on”. That's what people really pay attention to because people hate to lose out.” Don't risk missing out on any more sales! Use Nancy's expert advice to gain an advantage over your competitors and stand out from the crowd. (See what we did there?) Topics Discussed in This Episode: Nancy's entrepreneurial background and the origins of HBT Marketing (03:45) Neuromarketing and behavioral science and how it applies to marketing (08:43) The topics Nancy's book covers and how it can help marketers (15:40) How Nancy created a 13% increase in purchase intent for one of her clients (17:41) Top techniques to trigger emotional responses in your customers (20:54) How different demographics respond to neuromarketing techniques (31:17) Common mistakes people make when attempting to use neuromarketing (35:01)  Cringy marketing techniques you should avoid (37:47) What inspired Nancy to write her book Using Behavioural Science in Marketing (44:38) Changes and trends that have influenced marketing over the last few years (48:35) Mentions: Empire Flippers Podcast Empire Flippers Marketplace Schedule a call with our expert sales advisors  HBT Marketing Using Behavioural Science in Marketing by Nancy Harhut  The believing Brain by Michael Shermer Sit back, grab a coffee, and learn how to increase purchase intent through behavioral marketing.

Sometimes, consumers need a little nudge to convince them to add your product to their checkout cart.  You could try using discounts and promotions to lure consumers in, but these techniques aren't always sustainable and can eat into your bottom line. So what strategies can you use instead? Nancy Harhut believes the answer lies in neuromarketing. Nancy is the Co-Founder and CCO of HBT Marketing, an agency that blends creativity with behavioral science to drive consumer engagement. Through many years of research, Nancy has learned that consumer behavior often isn't rational. Instead, people are driven by hard-wired, instinctive and emotional responses. By tapping into behavioral science techniques, entrepreneurs can trigger these instinctive responses to boost conversions.  In this episode, Nancy joins us to explain the science behind consumer decision-making and walks us through how to use concepts like the authority principle, social proof, and loss aversion to increase purchase intent. According to Nancy,  “Behavioral scientists have found that people are twice as motivated to avoid the pain of loss as they are to achieve the pleasure of gain. So as a marketer, you should inject a little well-placed loss aversion. Instead of saying “Take advantage of”, try saying “Don't miss out on”. That's what people really pay attention to because people hate to lose out.” Don't risk missing out on any more sales! Use Nancy's expert advice to gain an advantage over your competitors and stand out from the crowd. (See what we did there?) Topics Discussed in This Episode: Nancy's entrepreneurial background and the origins of HBT Marketing (03:45) Neuromarketing and behavioral science and how it applies to marketing (08:43) The topics Nancy's book covers and how it can help marketers (15:40) How Nancy created a 13% increase in purchase intent for one of her clients (17:41) Top techniques to trigger emotional responses in your customers (20:54) How different demographics respond to neuromarketing techniques (31:17) Common mistakes people make when attempting to use neuromarketing (35:01)  Cringy marketing techniques you should avoid (37:47) What inspired Nancy to write her book Using Behavioural Science in Marketing (44:38) Changes and trends that have influenced marketing over the last few years (48:35) Mentions: Empire Flippers Podcast Empire Flippers Marketplace Schedule a call with our expert sales advisors  HBT Marketing Using Behavioural Science in Marketing by Nancy Harhut  The believing Brain by Michael Shermer Sit back, grab a coffee, and learn how to increase purchase intent through behavioral marketing.

Does your company strive to be something new and different or trusted? Be the first to discover the If You Market Podcast, again, for the first time. We're new and edgy, or if that's not for your we have a long history of providing quality information for marketers. This week on the If You Market podcast we talk with Nancy Harhut about Behavioral Science in Marketing.  Nancy Harhut is passionate about the impact of behavioral science on marketing. The Chief Creative Officer of HBT Marketing, she's been called a "marketer's marketer," and named one of the 10 most fascinating people in B2B marketing. Learn more about your ad choices. Visit megaphone.fm/adchoices

Nancy Harhut is the co-founder and chief creative officer of HBT Marketing. Nancy is the author of Using Behavioral Science in Marketing. Getting people to take action is what Nancy is all about. Her specialty is blending best-of-breed creative with behavioral science to prompt response. Nancy's been named one of the 10 Most Fascinating People in B2B marketing, a Social Top 50 Email Marketing Leader, and a Top 40 Digital Strategist.KS Media:

Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses by Nancy Harhut About the Book: Increase engagement, response rates, and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behavior and instinctive responses. Using Behavioral Science in Marketing shows how to apply behavioral science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing, and sales funnel conversion strategies. Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify, and The Wall Street Journal showing how these approaches have been used in practice. Using Behavioral Science in Marketing also reveals how to increase consumer involvement and engagement, convey exclusivity and desirability, and prompt customer action and loyalty with scientifically proven principles such as autonomy bias, storytelling, and the Von Restorff effect. Featuring common mistakes to avoid and key takeaways at the end of each chapter, it's also accompanied by downloadable checklists and an interactive template to use in practice. In a highly competitive space, where even an incremental advantage can result in significant uplifts, this is a crucial resource to create stand-out and successful marketing-especially for marketers in highly regulated or highly competitive environments. About the Author: Getting people to take action is what Nancy Harhut is all about. Her specialty is blending creativity with decision science to prompt response. A frequent speaker at industry conferences, Nancy has shared her passion with audiences worldwide including in London, Sydney, Moscow, Madrid, Stockholm, Sao Paulo, Berlin, and all over the US. Along the way, she's been named a Top 40 Digital Strategist, a Top 100 Creative Influencer, a Social Top 50 Email Marketing Leader, and one of The 10 Most Fascinating People in B2B Marketing. Prior to co-founding HBT Marketing in Boston, Nancy held senior creative management positions with Hill Holliday, Mullen, and Digitas. She and her teams have won over 200 awards for digital and direct marketing effectiveness. And, interesting fact – she plays the accordion! Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/using-behavioral-science-marketing-nancy-harhut

The concept of applying behavioral science in marketing may sound sinister to the uninitiated. But, like any other marketing strategy, it can be used as a force for good.  It's human nature to make emotional decisions. With behavioral science, we can guide consumers into making choices that are right for them.  Nancy Harhut, Co-founder and Chief Creative Officer at HBT Marketing and author of Using Behavioral Science in Marketing, tells us how behavioral science can revolutionize marketing for the better.  Join us as we discuss: The basics behind behavioral science and its uses in marketing (3:26) How the loss aversion theory and endowment affect consumers (11:00) The power of the “urgency and scarcity” implications (24:35)  Check out these resources we mentioned during the podcast: Twitter @nharhut  HBT Marketing  Using Behavioral Sciences in Marketing   You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here .   Listening on a desktop & can't see the links? Just search for Banking on Digital Growth in your favorite podcast player.

You want people to engage with your marketing. But science says that your customers and prospects are often on autopilot. They don't “make” decisions, they default to automatic, reflexive, hardwired responses.Social scientists have documented 200+ of these decision defaults. And some of them can influence when people click, who they believe, and what they buy.Discover how to use them as triggers – and significantly increase the likelihood people will do exactly what you want. Easily add them to your emails, ads, landing pages, etc. And gain an instant competitive advantage.Key Takeaways:• Discover surprising ways to trigger hardwired human behaviors to get the digital behavior you want – automatically• Find out which scientifically proven copy and design tactics make people open, read, click, and respond without thinking• See numerous examples from different verticals and channels that demonstrate how you can easily add these tactics to your campaignsCheck out upcoming DigiMarCon Digital Marketing, Media and Advertising Conferences & Exhibitions Worldwide at https://digimarcon.com/events/

In this episode, we are talking about the instinctual, emotional responses that play into purchase decisions that happen because of marketing. Today's guest, Nancy Harhut is the author of “Using Behavior Science in Marketing.” And we talk about the hacks, techniques and tactics used to improve marketing performance. There are A LOT of anecdotes that you can use from this episode for marketing copy, landing page design and much more. Get Nancy's book here: https://www.amazon.com/Using-Behavioral-Science-Marketing-Instinctive-ebook/dp/B09ZY7JNWQ To make sure you never miss an episode of The High EQ Market podcast, subscribe on Apple Podcasts, Spotify, and the website. Listening on a desktop & can't see the links? Just search for The High EQ Marketer in your favorite podcast player.

Today I am very excited to introduce you to Nancy Harhut, cofounder and chief creative officer of HBT Marketing. She loves getting people to take action and specializes in blending best-of-breed creative techniques with behavioral science to prompt response – online, offline, and in-person. She has spoken around the world, including numerous appearances at SXSW, and has been named one of the 10 Most Fascinating People in B2B Marketing, a Social Top 50 Email Marketing Leader, and a Top 40 Digital Strategist. Her articles and work have appeared in Admap, US Ad Review, Target Marketing, DM News, Graphis Magazine, B@B Magazine, Who's Mailing What, Copywriting Insider, and “Open Me Now” by H.G. Lewis. Prior to co-founding HBT Marketing, Nancy held senior creative management positions with Hill Holliday, Mullen, and Digitas. She's helped some of the world's biggest brands create successful campaigns. Nancy and her teams have won over 200 awards for digital and direct marketing effectiveness, for clients such as AT&T, H&R Block, the GM Card, Dish Networks, and Nationwide. Today, we get to talk about her first book, Using Behavioral Science in Marketing, which just came out this week here in the U.S. Dive into the conversation and get ready to take action.  Show Notes: [00:44] Today I am very excited to introduce you to Nancy Harhut, cofounder and chief creative officer of HBT Marketing. [02:05] Her first book, Using Behavioral Science in Marketing just came out this week.  [04:20] Nancy shares about herself, her background, and how she found herself in the world of behavioral science.  [06:01] She took principles and research from behavioral science and applied/tested them in marketing.  [07:37] Anything she could find that might give her clients an advantage or extra edge was something she wanted to explore.  [10:20] It is important to test so we know what is working and what doesn't work.  [11:10] Nancy's examples in the book are very tangible, clear, easy, thorough, and thoughtful.  [13:49] Social proof is incredibly powerful. Nancy shares examples of using social proof with her clients and the results. [16:31] Nancy shares why she wrote her new book. People were often asking if she had a book, including her now publisher Kogan Page.  [16:54] Behavioral science and marketing absolutely work. Writing a book helps many more people to benefit from it.  [19:19] She wanted to create a book that was short on science and long on applicability. She wanted it to be practical, easy to read, and actionable. (“Mission accomplished!” says Melina.)  [21:30] She started her book with emotional and rational thinking because it was a good foundational factor and from there she started to talk about behavioral science principles that are strongly linked to emotion.  [23:24] Having more good books in the world is always a positive thing.  [25:44] If you present somebody with a couple of options as opposed to just one thing, they are much more likely to make a buying decision at the moment. If there are two options the question automatically changes to “Which of these two do I want?”  [28:29] When saying “You have to make a choice and if you don't, someone else is going to make it for you” leverages autonomy bias. There was a bigger response because people didn't want someone making choices for them.  [30:04] Behavioral science is not just for marketing. It is applicable across so many areas and professions.  [33:04] Nancy shares an example of using choice architecture with a client that sold voluntary benefits.  [34:47] They made accepting the meeting the easy choice and the path with the least resistance.  [35:57] Melina shares an example of a blood drive on a college campus. [39:22] Melina shares her closing thoughts. [39:42] You are constantly communicating with people and there are small tweaks to your messaging that can make all the difference. [40:13] Melina's new book, What Your Employees Need and Can't Tell You is coming out on October 11th, 2022.  [42:04] If you enjoy the experience I've provided here for you, will you share about it? That could mean leaving a rating/review or sharing the episode with a friend (or 10!) Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! More from The Brainy Business:

More than ever, financial marketers can trigger automatic action by applying behavioral science principles in marketing strategy and creative execution. If you have a behavioral understanding of your customer, they will find you, refer business, and share insights that will help your efforts succeed. At a time when both print and digital marketing involve as much art as science, behavioral science is a critical tool for understanding how consumers will react to various tactics and strategies. My guest on the Banking Transformed podcast is Nancy Harhut, cofounder of HBT Marketing. Nancy shares why marketers cannot afford to ignore behavioral science since it can shed light on why people buy or don't buy your brand.

  Behavioral science is a relatively new field, with huge implications for marketing. Neuromarketing can actually help you develop more persuasive communications that will increase your response rates. Join Nancy Harhut, Chief Creative Officer at HBT Marketing, as she explains how she persuades her target audiences successfully, using the lessons of behavioral science, on the sub-series, Marketing Horizons. About our Guest: Getting people to take action is what Nancy’s all about. Her specialty is blending best-of-breed creative with decision science to prompt response. A frequent speaker at industry conferences, Nancy’s shared her passion with audiences in London, Sydney, Moscow, Madrid, Stockholm, Sao Paulo, Berlin, and all over the US, including SXSW. Along the way, she's been named Online Marketing Institute Top 40 Digital Strategist, Ad Club Top 100 Creative Influencer, and Social Top 50 Email Marketing Leader. Prior to co-founding HBT Marketing, Nancy held senior creative management positions with Hill Holliday, Mullen and Digitas. She and her teams have won over 200 awards for digital and direct marketing effectiveness. WVU Marketing Communications Today: Horizons is presented by the West Virginia University Reed College of Media, which offers renowned online master’s degree programs in Marketing Communications.  

In this episode, you'll learn the 17 Email Mistakes You'll Never Make Again, with a very special guest host, Nancy Harhut of HBT Marketing. Nancy will go through and present to you all 17 Email Mistakes to avoid.  Regardless of your industry, but especially for us in the Subscription Industry, these clinically, tested and proven methods are going to change the way you email.SO buckle up and get ready to take some notes.  To follow more closely, make sure to email Nancy for your FREE checklist. nharhut@hbtmktg.com This episode is sponsored by Louis and Lea.  Know someone who's expecting?  Not sure what to give to mom and baby? Want to give them the perfect gift? Then head over to https://louisandlea.com and make sure to use discount code "SUBSCRIPTION" for 10% OFF!!!  Guest Links:Nancy Harhut and HBT Marketing's FREE Presentation Checklist; email Nancy at nharhut@hbtmktg.comHBT Marketing website: https://www.hbtmktg.com/The Subscription Box Experts Academy Course Link: https://ericmusick.krtra.com/t/jIw4to2rXSoQ Host Links:The Subscription Box Show Website: https://www.thesubscriptionboxshow.comConnect with Eric Musick: https://www.thesubscriptionboxshow.com/contact2The Subscription Box Show Facebook Page: https://www.facebook.com/thesubscriptionboxshow.comEric Musick's email: eric@thesubscriptionboxshow.comEric Musick's Instagram: @thesubscriptionboxshow or https://www.instagram.com/thesubscriptionboxshowThe Subscription Box Show Facebook Group: https://www.facebook.com/groups/2960087864057955/To request being on TSBS, please book a call with Eric at: https://www.calendly.com/thesubboxshow

Nancy Harhut is Co-Founder and Chief Creative Officer of HBT Marketing. In this interview, she talks about the how her company utilizes behavioral science and marketing best practices to change how people make purchasing decisions.  Social scientists and behavioral economists have found that people often make decisions by defaulting to “hardwired” behaviors, rather than by thinking things through. Although there are hundreds of behavioral science/decision science principles, HBT Marketing focuses on the “Human Behavior Triggers” that will effectively increase the likelihood that people will do what marketing clients want them to do. But, it is not just about organizational profitability. Nancy emphasizes that it is equally important that these “human behavior triggers” get people to make the decisions that are good for them. Nancy discusses a powerful pricing strategy, which she calls the “gravitational pull of the magic middle.” If marketers have a low-priced price widget, they need to have a high-priced all-the-bells-and-whistles widget at a price they would rarely expect to get, and then place their ideal target price widget in the middle. Many people will look at the “economy-priced” widget as being of marginal utility . . . and if the high-priced widget is out of their range, they will target the middle-priced widget. Another principle: Social scientists have found that we place greater value on things that we already own. In elucidating this principle, Nancy provides an example of how strategic phrasing can be used to increase sales. Nancy spoke at HubSpot's Inbound 2019 conference on “5 Decision Science Secrets That Make It Easy to Get the Online Behavior You Want,” outlining 5 Human Behavior Triggers that she felt would be most useful for marketers: Availability bias: People will judge the likelihood of an event happening based on how readily they can recall a relevant example. Social proof: When people don't know what to do, they look to others, particularly others like them, and follow their lead. The scarcity principle: If something is readily available, people may or may not be interested. If “supplies are limited,” people are more likely to buy, because they don't want to miss the opportunity. Commitment and consistency: Once someone makes a decision, they tend to remain consistent with it when future opportunities arise. Choice architecture: The way choices are presented influences the decisions people make about those choices. Nancy provides detailed illustrations of each of these principles. She recommends making it easy for people to do what you want them to do, but to never force them into a box. Allow them to “opt out.” Nancy can be found on Twitter, @nharhut, on Facebook and LinkedIn at: Nancy Harhut, and on her company's website at: http://www.hbtmktg.com/.

I'm joined by Nancy Harhut, chief creative officer at HBT Marketing, to discuss how marketers can use behavioral science to nudge their customers and encourage purchase decisions. Nancy starts by covering how “eye magnet” words and the Von Restorff Effect can create more effective email subject lines and headlines (3:40), and then shares which word has been repeatedly associated with top-performing subject lines (7:30). Nancy dives into content by discussing ways to effectively use social proof to influence clicks and conversions (11:00), what makes a “good” email (17:00), what imagery makes a difference (19:00), and how using graphs and charts provides scientific backing (20:00). Next, Nancy details specific landing page techniques and the science behind product returns, and she discusses how the “endowment effect” can make returns a differentiator (33:50). Nancy then explores how behavioral science can affect the physical world (40:00) before outlining the potential pitfalls of using behavioral science in marketing (44:00) — and ends by sharing the best place for retailers to start using it (48:00). Don't forget to rate, review, and subscribe. For More: Greg Zakowicz Twitter: https://twitter.com/WhatsGregDoing LinkedIn: https://www.linkedin.com/in/gregzakowicz HBT Marketing: Nancy Harhut: Nharhut@HBTmktg.com Twitter: https://www.twitter.com/nharhut LinkedIn: https://www.linkedin.com/in/nancyharhut Bronto Marketing Platform: LinkedIn: https://www.linkedin.com/showcase/bronto-marketing-platform/ Twitter: https://www.twitter.com/Bronto Website: https://www.bronto.com/