Dan Hill's EQ Spotlight

Miri Rodriguez about her book Brand Storytelling: Put Customers at the Heart of Your Brand Story (Kogan Page, 2023). Miri Rodriguez began her career at Microsoft by leading social media support channels. That assignment made it obvious to Rodriguez that customers tell their own (often very emotional) stories about their brand experiences, making it natural for her to transition to then becoming an expert at how a company wants to craft its stories and ensure as much customer-brand alignment as possible. As a result, Rodriguez has refined an approach that relies on emotion to bring alive stories where customers are front and center in how the brand's offerings can empower them. Miri Rodriguez is a Senior Storytelling for Health & Public Sector Industries at Microsoft. With her own separate consulting firm, she has also done moonlighting work for clients ranging from Adobe, Discover and Walmart to McKesson. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Jennifer Moss about her new book The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It (HBRP, 2021). Workplace burnout is such an urgent issue that up to 700,000 people are believed to have died primarily due to workload stress – and yet many company leaders remain in denial. Their stance is that self-care will provide the solution when, in fact, it's the workplace eco-system in which these victims are operating that so often drives their unfair fate. From workloads to a perceived lack of control over one's job, to poor work relationships and a pervasive sense of injustice on the job, burnout can be driven by many factors. The solution, however, is relatively straightforward as suggested by Jennifer Moss in this interview. Leaders need to get out of their corner offices and talk to employees, learn what they're dealing with and what the impediments are to being happier and more productive at work. If they do so, the rewards are immense both personally and financially as studies show that a truly healthy work environment can lift ROI by 20% or more. Jennifer Moss is an award-winning Canadian journalist, author, and international speaker. Her articles have appeared in HuffPost, Forbes, Fortune, and elsewhere. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Yael Schonbrun about her book Work, Parent, Thrive: 12 Science-Backed Strategies to Ditch Guilt, Manage Overwhelm, and Grow Connection (Shambhala, 2022). The positive psychology movement and Buddhism have more than a little in common, as confirmed by Yael Schonbrun during this discussion of how to find synergy and richness in what might seem at times to be the utterly conflicting roles we play in life. Underlying this book's twelve strategies is ACT (Acceptance and Commitment Therapy) with its emphasis on being in the moment, practicing acceptance, and diffusing (or unhooking) from perspectives that might be holding us back. Also of note in this discussion is the interplay between two core ingredients of happiness: meaningfulness and pleasure. To leverage those two ingredients while finding a way to move through learned helplessness (also known as emotional gridlock), listen is as Schonbrun offers advice derived from not only her academic readings but her real-life experiences with his patients, kids, larger family and friends alike. Yael Schonbrun is a clinical psychologist who specializes in treating relationships. She is also a cohost of the podcast Psychologists off the Clock, an assistant professor at Brown University, and a parent of three children. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Behavioral science recognizes that human beings aren't so much pro-active decision-makers as they are people seeking to take short-cuts and operate in default mode to save mental energy. This book covers a range of behavioral science principles and biases, applied in this case in terms of six emotional markets: a desire for Self-Expression, Exploration, Interpersonal (relationships), dedication to Causes and Nurturing, while also seeking Affirmation.  In Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses (Kogan Page, 2022), Nancy Harhut takes on the challenge of illustrating in each case one or two behavioral science principles that may fit best, providing examples to flesh out her rationale. Finally, the episode ends with an example of just how important Autonomy is as a human desire, as illustrated by what happened in an experiment involving an assisted living facility in Colorado. Tune in to learn what this experiment discovered! Nancy Harhut is Co-Founder and Chief Creative Officer at HBT Marketing, whose clients have included H&R Block, AARP, Four Seasons and TransAmerica. Prior to those roles, she served in senior creative positions at advertising agencies within the IPG and Publis networks. She's been recognized as an Online Marketing Institute Top 40 Digital Strategist and Ad Club Top 100 Creative Influencer. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Charlotte Fox Weber about her book Tell Me What You Want: A Therapist and Her Clients Explore Our 12 Deepest Desires (Atria Book, 2023). What we often want most is what we shouldn't want or at least don't dare admit to wanting. That's but one point Charlotte Fox Weber is keen on exploring. Aren't we always (especially in therapy, perhaps) like little kids still, playing games of (emotional) hide-and-seek? We long for attention, for ego gratification but also know it's not “polite” to admit as much. This episode touches on a variety of topics, from a client named Alice who longs for the “darkness” that she finds more real than health, to at the end an exploration of Prince Harry's travails with the Royal Family. In between, the episode touches on Weber's favorite term from the book's glossary: Sufferiority, a sense of pride and exceptionalism mixed with feelings of shame and inadequacy. Few guests are as free-form and intriguing as this one. Charlotte Fox Weber is a psychotherapist and writer. She cofounded Examined Life and was the founding head of the School of Life Psychotherapy. She grew up in Connecticut and Paris and now lives in London with her husband and two young children. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

In some ways, Hackman's Emotional Labor: The Invisible Work Shaping Our Lives and How to Claim Our Power (Flatiron Books, 2023) serves as a natural update to Arlie Hochschild's classic, The Managed Heart. After all, in public life it's most often the women members of the service economy—in retail, in nursing, teaching, and elsewhere—who are asked to exercise emotional skills that often go undervalued and, therefore, also under-compensated. Hackman goes further, however, by also exploring the private realm where men rarely help to fully join in to aid the household, whether in the form of childrearing, aid to ailing parents, and the marriage itself. As Hackman adroitly points out, the situation becomes even worse for black households because 50% of black women have a loved one who is incarcerated. This episode also naturally turns to how men could and should get out of the “man box” of an emotionally destitute existence that is harming themselves and those around them. Rose Hackman is a British journalist who grew up largely in Belgium and now lives in Detroit. For The Guardian, she writes on issues involving gender, race, labor, policing, housing and the environment, with an eye to historically entrenches injustices. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Mark Staff Brandl about his new book A Philosophy of Visual Metaphor in Contemporary Art (Bloomsbury, 2023). Brandl is an artist and art historian with a PhD from the University of Zurich. He is an Associate Professor of Art History Emeritus at the Art Academy of Liechtenstein and Higher Professional College for Art in St. Gallen, Switzerland. His work has been shown in galleries and museums in America, Europe, Egypt and elsewhere. Brandl is by his own admission an iconoclast, and somebody who mixes philosophical discourse with more polemical “rants” in advocating for creativity. For instance, as addressed in this episode Brandl does not hesitate to find fault with contemporary artists who take the “cheap out” of relying (too much) on irony, instead of sparking hope; and likewise with collectors of art who often function merely as speculators. Brandl's approach honors Lakoff and Johnson's seminar book, Metaphors We Live By, while applying their approach to the visual arts. A notable example is that for Brandl the artist Van Gogh can be thought of in terms of a passionate flame (the metaphor being, passion is hot), with cypress trees that can appear like candles in the way they've been painted. To understand how form and content intertwine in art, this episode offers a good jumping off point. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Adam Kingl about his new book Sparking Success: Why Every Leader Needs to Develop a Creative Mindset (Kogan Page, 2023). Most or, indeed, basically all of us start out being highly creative kids filled with wonderment, only to often have that spark “knocked out” of us by the straight jacket of the status quo. This guest aims to change that scenario by drawing on his theater and general, artistic background. The bulk of this episode explores a variety of exercises to stimulate innovation and empathy. For instance, why not host a failure party to generate learnings as well as recognition that, of course, not every new initiative will succeed? Likewise, how about imagining if, say, a Salvador Dali or Jackson Pollack was in charge of product development or next your ad campaign; what might it look like then? From the marketplace to the workplace, Kingl takes us on a journey to . . . what might be, if we only dare. Adam Kingl is a speaker, educator, advisor and author who is an expert on leadership, creativity, innovation and adaptability. He's an adjunct faculty member at the UCL School of Management and at Hult International Business School. He's also an instructor at the University of Cambridge, and at institutions of higher learning in Sweden and Ireland. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Eugene Lipov about his new book (co-authored with Jamie Mustard), The Invisible Machine: The Startling Truth About Trauma and the Scientific Breakthrough That Can Transform Your Life (BenBella Books, 2023) Human beings aren't biologically build to endure sustained stress. A 30-second blast of anxiety in dealing with a threat isn't anything likely the ongoing suffering taking place in society today. From soldiers who are returning from overseas combat to poverty-ridden inner-city youth to suburban girls traumatized in their own by endlessly comparing themselves (unfavorably) to others posted online, toxicity is everywhere. This book and this interview involves a passionate, practical solution for dealing with the ”broken leg” inside so many of us as victims of trauma. To add hope to the lexicon of stress over and above using anger and hypervigilant fear to cope, this episode highlights the battle within. Eugene Lipov, M.D., is a complex anesthesiologist who has been called the “Einstein” of his field given his development of the highly effective and innovative Dual Sympathetic Reset (DSR) method, which was endorsed by President Obama in 2010. His co-author, Jamie Mustard, is an artist, futurist, multi-media consultant and writer whose passion is teaching how to break through today's media clutter. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Andrew Small about his book No Limits: The Inside Story of China's War with the West (Melville House, 2022). Winston Churchill famously described Russia in 1939 as “a riddle, wrapped in a mystery, inside an enigma.” But as Andrew Small correctly argues here, China's path forward has often been laid out quite explicitly by its authoritarian leader Xi Jinping in speeches to the Community Party and elsewhere. The totality of those proclamations is that a real battle lies ahead, perhaps even in military terms. Will China continue to back Russia? Will China ultimately invade Taiwan? Why should Western companies be singularly allowed to decide whether to share their advanced technology with China? Where to draw the line between economic reward and risk in a global economy that is nevertheless splintering in significant ways. Those and more topics get covered here by a guest who is currently based in Berlin but has spent considerable amounts of time in Beijing. Andrew Small is a senior transatlantic fellow with the Asia program at the German Marshall Fund of the United States. His previous book, The China-Pakistan Axis, received broad praise from the likes of the New York Review of Books, The Economist, and Foreign Affairs. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Matt Johnson about his book (co-authored with Tessa Misiaszek) Branding That Means Business: How to Build Enduring Bonds Between Brands, Consumers & Markets (PublicAffairs, 2022) Too often companies look down the road, trying to future-proof their business when it fact they should be clueing-in on the fundamentals of human nature to stay aligned with the eternal verities of their consumers. So argues Matt Johnson, pointing out for instance our desire to belong (leveraged by Airbnb) or longing for happiness (leveraged by Disney, among others). This episode covers a lot of ground. It races from companies trying to authentically co-create their brands with their community of consumers, to whether there is such a thing as a down-to-earth luxury brand (there is, e.g. Supreme), to how Hallmark got caught up in today's polarized politics. Perhaps my favorite question to ask: is there a brand out there trying to associate itself with an emotion like anger, fear or disgust? (You'll have to listen to this episode to learn Matt's surprising answer!) Matt Johnson is a speaker, researcher and writer specializing in the application of psychology and neuroscience to marketing. He holds a PhD in Cognitive Psychology from Princeton University. Besides running the neuromarketing firm Pop Neuro, Matt contributes to Psychology Today, Forbes, and the BBC and teaches at both Hult International School of Business and Harvard University's Division of Continuing Education. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Tessa West about her book Jerks at Work: Toxic Coworkers and What to Do About Them (Portfolio, 2022). This conversation explores the seven types of jerks that West has diagnosed: the kiss-up / kiss downer, the credit stealer, the bulldozer, the free rider, the micromanager, the neglectful (boss) and the gaslighter. The last type is, in West's words, almost “clinically” an evil spirit, even more cleaver and intent on doing harm than the kiss up / kick downer, both of whom are united in feeling contempt for their victims on the job. Sometimes each type has a subspecies categorization: for instance, some bulldozer are rough and obvious from their in-the-mouth machinations. Other bulldozers can be smoother and more subtle. Whatever the manifestation, however, each of these seven types are best handled by developing an array of allies at work who can help give advice and documents the bad behavior you're experiencing. As to executives, they're too busy and too eager to see themselves above the fray, West counsels; so you've got to make your own way forward. Tessa West is an associate professor of psychology at New York University. She has published over 60 articles in psychology's most prestigious journals and has received multiple grants, including from the National Science Foundation and the National Institutes of Health, in addition to writing regularly about her research in The Wall Street Journal. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Sarah L Kaufman about her book The Art of Grace: On Moving Well Through Life (Norton, 2016). Grace as a word comes from Greek, conveying a sense of giving a favor as a gift or act or kindness. It's related to Hebrew and Muslim words for compassion, and is something today's society could use more of notes today's guest. Instead, we have reality TV that thrives on dis-grace. This book began as the author confesses, with her writing an appreciation of how well Cary Grant moves on screen. In this interview, we also had time to hear from the author on the “devastatingly liquid” forehand of Roger Federer, and his overall grace on and off the court. Is grace charming? So much so that Cary Grant even once deliciously said, “Even I want to be Cary Grant.” Learn why Margaret Thatcher (“Atilla the Hen”) qualifies as graceful, and how we might move past today's penchant for intolerance. Sarah L. Kaufman is an author, journalist and educator. For almost 30 years, she was a Pulitzer Prize-Winning dance critic for The Washington Post and happy to be a colleague of Judith Martin (aka Ms. Manners). Nowadays, Sarah teaches courses in Harvard's Extension School on a variety of topics. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Ayelet Fishbach about her book Get It Done: Surprising Lessons from the Science of Motivation (Little, Brown Spark, 2022) The key to motivating yourself is to change your circumstances. You can do so by the goals you set, how you accept feedback in pursuing them, the flexibility you show in making progress, and how well you leverage social support. Each of those four aspects has its own pitfalls, and today's interview explores in depth a number of challenges. To harness the value of intrinsic motivation, can you stay attuned to the values and benefits that matter to you most? Likewise, can you demonstrate patience—not giving in to temptation or ceasing to engage because you don't trust that the benefits you count on will actually be there at the end of the journey? Dr. Fishbach offers insights on all of these issues, and more, in a manner that recognizes the vulnerabilities people contend with daily. Dr. Ayelet Fishbach is an award-winning psychologist at the University of Chicago Booth School of Business and the past president of the Society for the Science of Motivation. Her scientific findings are regularly featured in the media, including the New York Times, the Wall Street Journal, CNN, and NPR. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Jerry Pannone about his new book Survive: Why We Do What We Do (John Hunt, 2022) Abraham Maslow's Hierarchy of Needs model is famous, but more so the 5-layer model than the 8-layer model he eventually arrived at. Why the later addition of knowledge and understanding, aesthetics and transcendence as needs in Maslow's model? The answer is that balanced out the 4 of the 5 original needs more focused on overcoming deficiencies, with four needs focused on personal growth. Indeed, a 2011, 163-country survey conducted in 2011, after Maslow's death, concluded that respect was vital. As today's guest suggests, the reason may be that respect encompasses both our need to have our career achievements be appreciated, and our selfhood to be valued as well. With gaining respect, the two strands of what we have done and who we are can triumphantly come together. Jerry Pannone has had a long career in music, as an artist, composer as well as in teaching music in the San Francisco Bay area. At the Ruth Asawa School of the Arts, Jerry taught courses in music, ethics and critical thinking. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His latest two books are Blah Blah Blah: A Snarky Guide to Office Lingo and Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Max Bazerman about his book Complicit: How We Enable the Unethical and How to Stop (Princeton UP, 2022). Remember Saturday Night Live's satirical TV spot for Ivanka Trump's perfume, Complicit? Talk about a timely topic. In what is Bazerman's third book on ethics, the focus is on the people who surround an “evil” doer and enable or allow harmful behavior to occur. From the implosion of FTX under the funky leadership of Sam Bankman-Fried, to Elizabeth Holes at Theranos or Purdue Pharma and the Sacklers, there is always a large supporting cast of those who trade on privilege, defer to authority, or have their trust exploited. Indeed, in this interview Bazerman touches on seven different profiles in complicity that serve as a counterpoint to JFK's book, Profiles in Courage. What solutions does Bazerman offer? Besides changing the culture of an institution or company, one particular way forward is to amass co-whistleblowers by creating “informal escrows” so that the victims of perpetrators like Harvey Weinstein don't have to go it alone in raising what might politely be called “legitimate concerns.” Max Bazerman is the Jesse Isidor Straus Professor of Business Administration at Harvard Business School. Besides being the author of books like Blind Spots and Decision Leadership and an expert on the art of negotiations, he describes himself as a “gritty city kid from Pittsburgh.” Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Batja Mesquita about her book Between Us: How Cultures Create Emotions (Norton, 2022). To a degree sometimes not realized, we discuss emotions through the lens of what have been called WEIRD cultures, i.e. Western, Educated, Industrialized, Rich and Democratic. As a result, the perspective taken tends to be inside/out, privileging one's private feelings: a Mine approach. Yet in much of the world, more of an Ours approach prevails, with an understanding of emotions as being important because they help us navigate the cultures we live in. So as Batja Mesquita notes, emotions are therefore recognized as happening between people because emotions are relational, cultural, situational, and heavily involve cultural norms. To unpack an emotional episode is to explore, by degrees, what is going on and why the episode is significant in relation to one's goals and values, and one's place within a given situation and wider, cultural context. Dr. Batja Mesquita is a social psychologist, an affective scientist, and a pioneer of cultural psychology. She's a Distinguished Professor of Psychology at the University of Leuven, Belgium. She's from a Dutch Jewish family with parents who survived the Holocaust in hiding. She's also lived in Italy, Bosnia, and the U.S., where she did her post-doctoral work at the University of Michigan. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Dr. Heidi K. Gardner about her new book (co-authored with Ivan A. Matviak) Smarter Collaboration: A New Approach to Breaking Down Barriers and Transforming Work (HBR Press, 2022) Diversity doesn't mean much if a range of people are in the room but not really a part of the conversation taking place there. To counter that all-together too frequent shortcoming, today's guest has focused on a variety of ways to achieve better collaboration where multiple viewpoints enrich the outcome. One way is to understand seven key dimensions of collaboration that focus on the personalities and behavioral tendencies in that room. Are people given to being risk seekers or spotters, for instance? Do they tend to be complex or concrete thinkers? And so on. Another way forward is to understand how the team will be evaluated and rewarded. When pay and promotions are weighted such that 40% is dependent on the outcome for customers, you tend to get a broader, more altruistic vantage point. Underlying it all in this conversation is how to overcome homophily: the basic human tendency to form connections with people most like yourself, thereby (unconsciously) excluding those who may look, dress, talk, think and feel in ways outside of your natural comfort zone. Dr. Heidi K. Gardner is a Distinguished Fellow at Harvard Law School and was previously a professor at Harvard Business School and a consultant at McKinsey & Co. Named by Thinkers50 as a Next Generation Business Guru, she has lived and worked on four continents and holds a PhD from London Business School. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Roger Blackwell about his new book Objective Prosperity: How Behavioral Economics Can Improve Outcomes for You, Your Business, and Your Nation (Rothstein Publishing, 2022) Contrary to conventional wisdom, about 90% of billionaires are self-made as opposed to people who inherited their wealth. Why did they succeed? That's the question this book explores at both the individual and at the countrywide level. Values and skills revolving around knowledge, a strong work ethic, delayed gratification, and more, provide much of the answer, as does access to mentors. Or to put it another way, as today's guest alludes to – you could do worse than follow the advice of Wendy's founder, Dave Thomas: Work hard, and be nice. Income inequality, immigration, college debt forgiveness are among the topics covered in this wide-ranging conversation with Roger, who has been an exemplary educator across the globe. Roger Blackwell is the author of 40 previous books, and a retired professor from The Ohio State University where he taught in the business school as well as course for the Medical School and as part of the Black Studies faculty. In addition, Roger has taught and done research in 39 countries and for the inmates at the Federal Correction Institution in Morgantown, West Virginia. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to James Hurman about his new book Future Demand: Why Building Your Brand among Tomorrow's Customers Is the Key to Start-Up Success (Previously Unavailable, 2022). Marketers aren't always very good at marketing, ironically enough, as today's guest candidly admits. Among the most amorphous terms tends to be branding, for which James Hurman has a pithy, memorable and very practical definition: “The simple idea at the heart of a company,” an idea that informs all the decisions the company subsequently makes. To succeed, what's necessary? Clarity and an animating purpose, certainly, as well as at least two other key qualities. The first is not giving in to short-term thinking, whereby the pursuit of profit and the churning rotation of ever new campaign ideas mean that nothing gets the chance to sink in and resonate with the target market. Second, the need to develop a sense of what emotional space or category you're operating in as a company. In other words, what emotion are you “selling” or nurturing, e.g., in the way that Dove emphasizes inclusivity. James Hurman is the founding partner of the innovation studio Previously Unavailable and the co-founder and director of TrackSuit, a brand health tracking company. An award-winning ad agency planning director, James is also the author of a previous book, The Case for Creativity: The Link Between Innovative Marketing and Commercial Success. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Chris De Santis about his new book Why I Find You Irritating: Navigating Generational Friction at Work (Ampify, 2022). Soon, those who qualify as Millennials or part of Gen Z will constitute 70% of the workplace in America. What kinds of work environments and interactive styles will appeal or repel them most? Among the suggestions that Chris De Santis makes is to have a mentor or mentors with whom you feel an organic connection help you “interpret” your latest performance review. Why? The answer is that such reviews are by their very nature political documents, a set of opinions as more or more than they tend to be a helpful pathway forward in your career. Rather than numbers that deliver a series of grades, better would be comments or adjectives that serve as dialogue cues, as in you're “good” at this and this, with both of those instances being ways in which you're “lopsided” in favor of what you enjoy doing well and will be well-served to do more of. In this and other ways, the author's goal as evidenced in this interview is to create a more democratic, more just work environment. Chris De Santis is an organizational behavior practitioner, speaker, podcaster, and author, working primarily with clients in professional services firms worldwide. Chris holds degrees from Notre Dame, the University of Denver, and Loyola University. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Victoria Grady about her book (co-authored with Patrick McCreesh) Stuck: How to WIN at Work by Understanding LOSS (Productivity Press, 2022) The attachment styles we form by eight months of age can endure our entire lives, with an appreciable impact on how we relate to both our boss and the physical environment at work. A case in point is the famous Peanuts character Linus Van Pelt, as he lugs around his “security blanket.” Grady has made the importance of connection her mission, whether it be leaders responsible for cultivating a healthy company culture or managers trying to engage and motivate their staffs. Victoria Grady is the academic director of the MSM Graduate Program and associate professor of Management/Organizational Behavior in the School of Business at George Mason University. She's also a professor in residence for Forvis. Besides other previous books, Grady has written articles for publications like the Harvard Business Review and the Journal of Change Management. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Richard Reeves about his important new book Of Boys and Men: Why the Modern Male Is Struggling, Why It Matters, and What to Do about It (Brookings Institution, 2022). The statistics are stunning. Men have a 9% lower graduation rate from college. One in three men without a completed high school education are now out of the workforce. About 40% of births take place outside of marriage (up from 11% in 1970). And men are 50% more likely to die from Covid-19 than women after contracting the virus. The long and short of it, while also advocating for full, real opportunities for women, short shrift is often being given to the problems men face. Neither ignoring the problem (the liberal choice, often) or suggesting we turn-back-the-clock to the 1950s (the conservative choice, often) will suffice. In this episode, Richard Reeves dares to propose some real solutions regarding education reforms, workplace opportunities, and pro-childrearing roles for all dads, married or otherwise. Richard Reeves is a senior fellow in economic studies at the Brookings Institution. He's the author of the 2017 book Dream Hoarders and is also a regular contributor to The New York Times, Washington Post, Wall Street Journal, and The Atlantic. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Jim Wilson about his book (co-authored with Paul Daugherty) Radically Human: How New Technology Is Transforming Business and Shaping Our Future (HBR Press, 2022). Technology has evolved from device intelligence to data intelligence (big data) to now the new stage of a more human-centric approach where the user/worker's needs, wants and biases are being taken into account to make technology easier to deploy and more of an equal partner. That's the progression Jim Wilson champions in this book and on-air conversation. Covid-19 ushered in not only a host of human behavior changes, e.g., hybrid work arrangements and the Great Resignation, the pandemic also spurred the Great Acceleration as companies rushed to adopt technology that will transform their business practices. How to do so in a way that will democratize technology, empowering employees and rewarding customers along the way, is the challenge that Wilson addresses here. After all, technology innovations that don't also safeguard and enhance trust will instead create “algorithm aversion,” and undercut the promise of how technology can benefit companies, societies and individuals alike. Jim Wilson is the Managing Director of Thought Leadership & Technology Research at Accenture Research. Jim speaks to business audiences worldwide, is a long-time contributor to the Harvard Business Review and has been cited as one of the top 50 Business Innovators by CODEX. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to David Livermore about his book Digital, Diverse & Divided: How to Talk to Racists, Compete with Robots, and Overcome Polarization (Berrett-Koehler, 2022). While the author argues that cultural intelligence (CQ) begins where EQ leaves off, in truth key attributes of EQ like understanding another person's motivations and figuring out how to address them matter in both cases. Nowadays the challenge of connecting well only becomes harder, of course, given how social media means we often occupy echo chambers that merely reinforce what we already know and believe, as opposed to achieving a better understanding of how a person from a different place, or of a different race, gender, faith or political persuasion might see the matter at hand. This episode delves into how organizations must live up to their espoused values, plus instances where that fails to happen and what the corrective steps might be. David Livermore is the president and cofounder of the Cultural Intelligence Center in East Lansing, Michigan, and a research fellow at Nanyang Technological University in Singapore. He's held a variety of leadership positions in nonprofit organizations around the world and taught at numerous universities in addition to being a speaker and advisor to Fortune 500 companies and governments in over 100 countries. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Jamie Fahey about his book Futsal: The Indoor Game That Is Revolutionizing World Soccer (Melville House, 2021). Some 60 million people player futsal worldwide, as this five-a-side version of football (soccer) is both a fast-moving, highly-entertaining sport in its own right as well as a breeding ground for great footballers on the world stage. Played on a field somewhere between the size of a basketball and handball court, futsal is a game with “no time, no space,” requiring mental agility from those who play. As this week's guest also notes, the equivalent would be football played with 37-a-side. As for the coaching duties involved, well, with as many as 80 substitutions a game versus the two allowed in football matches, getting the most out of your players means empowering them to make decisions on the field in real time. If by analogy, soccer is lumbering corporate bureaucracy, then futsal is five entrepreneurs in action. Jamie Fahey is a Guardian journalist with over 20 years of experience on several U.K. national newspapers. Consumed by football (soccer) and futsal since his childhood in Liverpool, Jamie has played semi-professionally and been a coach. He's the Guardian's primary futsal reporter, and a previously played a coach-mentor role in the English Football Association (FA). Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Eric Posner about his book How Antitrust Failed Workers (Oxford UP, 2021). When anti-trust cases are brought forward, typically they involve monopolies exercising undue power in regards to products or services. Rarely do labor issues get the same treatment. Reasons vary from the previous power of unions, to the expense and risk of going to trial, to whether the potential for unfair, uncompetitive practices get scrutinized at all. Posner points in this episode to why the laws may need strengthening. Issues include stagnant wages, and the use and abuse of non-poaching, non-complete and arbitration clauses in the contracts that workers sign. Add in the practice of gig workers and rising inequality issues related to household wealth, and you can't find a more timely topic than this one. Eric Posner is a professor of Law at the University of Chicago. He's currently on leave and working for the Anti-Trust Division of the U.S. Justice Department. (Note that his views do not necessarily reflect those of the Justice Department.) Two previous books by Posner were each separately chosen as a book of the year in 2018, one by The Economist and the other by The Financial Times. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to John List about his book The Voltage Effect: How to Make Good Ideas Great and Great Ideas Scale (Currency, 2022). Want to go on an exuberant, incisive ride through why so many initiatives flounder and how, conversely, you can increase the odds of success? Then listening to John List will be for you. List takes us through his favorite, highly relevant behavior economic principles: loss aversion, confirmation bias and framing among them. Then this episode digs into why 50 to 90% of initiatives fail to scale. List emphasizes the role that false positives and unscalable ingredients play. As to the secrets of building out an idea, knowing when to quit stands out for reasons worth listening in for. Finally, the importance of scaling a company's culture explains why the gladiatorial culture at Uber wasn't sustainable at scale. John List is a professor of economics at both the University of Chicago and the Australian National University. After being the chief economist at Uber and Lyft, he now holds that role at Walmart. He's also previously been on the Council of Economic Advisers for The White House. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Andrea Karnes' book Women Painting Women (Delmonico Books, 2022) documents a wide-ranging exhibit inclusive of women as both the makers and subjects of paintings. The artists hail from around the world, and over the past half-century. Our conversation took several directions. One was to discuss the power of the gaze; who's looking, who's being seen, and the poses evident more a matter of self-agency or passivity. Another angle was the body itself, with these female images being more realistic and often far less glamorous than commercial popular culture allows for. Third, what subject matter tropes are being overturned – from Christianity to pornography, and points in between. As the exhibit strived to accomplish, there should be something here for everyone – women especially. Andrea Karnes is the Chief Curator at the Modern Art Museum of forth Worth. She joined the museum as a receptionist in 1989 and has risen through the ranks into her current role, where she has served as the curator for over 40 shows that mostly focus on female artists. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Melina Palmer about her book What Your Customer Wants and Can't Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Mango, 2021) Once you realize that the average person makes 35,000 decisions a day, it makes total sense that habits drive 95% of our behavior. Otherwise, we'd become paralyzed with analysis paralysis in trying to choose what to do next. As Melina Palmer fully recognizes, behavioral economic principles help to unlock the mystery of why people do things that seem so confounding. How could it be, for instance, that giving the gift of two mints with your check in the restaurant can lead to a 14% increase in the average tip for the waiter? Well, gratitude—the principle of reciprocity—weighs in. From the difference between satisfaction and delight to what the peak/end rule can make a small business more prosper if used well, this is both a fun and meaningful episode. Melina Palmer is the founder and CEO of the Brainy Business and hosts the podcast by that same name. She received a Masters in behavior economics from the Chicago School of Professional Psychology, teaches at the Texas A&M Human Behavior Lab, and writes a column for Inc. magazine. Dan Hill, PhD, is the author of ten books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His newest book is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Alenka Triplat about Profit from the Source: Transforming Your Business by Putting Suppliers at the Core (HBR Press, 2022). Want to know the challenges bedeviling NATO as it seeks to arm Ukraine? This week's guest is as good a source as any given how much the combination of Covid-19 and the war in Ukraine have put the focus on procurement. An area normally the “corporate equivalent of being sent to Siberia” (to quote this book) has now moved front-and-center. Triplat and the other three colleagues at BCG who collaborated on Profit from the Source emphasize the need not just to save costs, but to optimize the innovation process together. Right now the average CEO spends no more than about 5% of his or her time on the procurement process. And yet often over 50% of a company's expenditures involve suppliers. As such, clearly a realignment of priorities is long overdue. Alenka Triplat is a partner and managing director at the Boston Consulting Group, based in BCG's Vienna office. She advises global leaders in the high-tech, defense, and industrial goods sectors. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Greg Hoffman about his new book Emotion By Design: Creative Leadership Lessons from a Life at Nike (Twelve, 2022). For this week's guest Greg Hoffman, the characteristics of empathy and curiosity are central to everything from finding your place in the world, to connecting with others, and building a brand that exhibits a true sense of purpose by empowering people to realize their potential. Along the way, this episode explores both the value and limits of data-driven marketing takes on the central role of smartphones today, and goes back into Hoffman's own backstory as a mixed-race child growing up in a nearly all-white suburb of Minneapolis. In art and sports, Hoffman found his way forward. Greg Hoffman is a global brand leader, advisor, speaker, and former Nike Chief Marketing Office. He's now the founder and principal of the brand advisory group Modern Arena as well as a branding instructor at the University of Oregon's Lundquist School of Business and a member of the Board of Trustees at the Minneapolis College of Art and Design (MCAD). Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Ximena Vengoechea about Listen Like You Mean It: Reclaiming the Lost Art of True Connection (Portfolio, 2021). What's your default listening mode? Are you perhaps a pivoter, a distractor, a withdrawer, an explorer or, like today's guest, an innate problem-solver trying to find a solution to whatever is troubling the person you're having a conversation with? Three different kinds of difficult conversations get covered here: 1) an imbalance-of-power conversation between a boss and a subordinate; 2) a competitive-conversation between divorced parents navigating childcare; and 3) a regressive-conversation where an elderly parent and child can easily fall into roles they played years ago. In each case, Ximena Vengoechea offers sound, sympathetic advice on how to steer clear of the usual pitfalls. Ximena Vengoechea is a user researcher, writer, and illustrator whose work on personal and professional development has been published in Inc., The Washington Post, Newsweek, Fast Company, and elsewhere. Her career has included positions at Pinterest, LinkedIn, and Twitter. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Richard Chataway about his book The Behaviour Business: How to Apply Behavioural Science for Business Success (Harriman House, 2020). Ever seen the TED talk video on Youtube where Capuchin monkeys get enraged when some receive cucumbers and other monkeys more delicious grapes for completing the same task? Welcome to the inequality basis, whereby a lack of fairness drives all of us crazy. Whether it's a matter of employees getting different pay for the same job, or consumers feeling like some people get better deals than others, feelings of injustice or disappointment or pride---you name it—drive our behavior. How often is what people say and how they feel and behave identical? Not especially, says my guest this week. Indeed, Richard Chataway would estimate that verbal input might at best get you 50% of the way to understanding how somebody might behave in actuality. Other topics covered in this episode include why inspiring disgust helped an anti-smoking campaign do so well and how Hilton Hotels leveraged the use of the Big Five personality model to increase clicks and shares online. Richard Chataway is the CEO of BVA Nudge Consulting UK and the founder of the Communication Science Group. Clients have included: Lloyds Banking Group, Google, and IKEA. He's also a former board member of the Association of Business Psychology in the UK. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Mike Errico about his new book Music, Lyrics, and Life: A Field Guide for the Advancing Songwriter (Backbeat Books, 2022). Brain teasers invite you; brain embarrassers are songs you can't get a handle on readily enough, causing listeners to give up. That is but one of the many fine distinctions Mike Errico makes in this engaging, whimsical-and-yet-serious book about the art of crafting songs. This episode spans a range from what constitutes a mission song (which lay out the story of the artist, e.g. Bruce Springsteen's wanderlust), to what kind of flavor gets created depending on whether the melody starts on, before or after the downbeat. Melodies that start on the downbeat feel authoritative (think “Yesterday”). Melodies that start before the downbeat feel urgent, with the singer taking control (think “She Loves You”). And those that follow the downbeat feel conversational (think “All You Need Is Love”). Want to know about the Four Quadrants of Trust? Then give his episode a listen. Mike Errico is a New York-based record artist, writer, and lecturing professor at universities including Yale, Wesleyan, and NYU. Besides international touring, Mike has had his opinions and insights appear in the New York Times, the Wall Street Journal, Fast Company, and elsewhere. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Morris Altman about his book Worker Satisfaction and Economic Performance (Routledge, 2021). What sometimes gets overlooked is that Adam Smith not only became the “father of capitalism” by writing The Wealth of Nations; he also wrote The Theory of Moral Sentiments. Empathy matters, and this week's guest Morris Altman argues that sustainable capitalism practices fairness. Too often the basic, economic needs of rank-and-file workers are being overlooked in a global economic where the wealthy are calling the shots. From anti-immigrant rhetoric to events in Ukraine, this is a timely episode that puts the purported move from shareholder capitalism to stakeholder capitalism under the lens for skeptical examination. Want more engaged workers? Make them more truly empowered, and the beneficiaries of reciprocity whereby their input is acted on and rewarded alike. Morris Altman is the Dean of the University of Dundee's School of Business. He's published over 130 referred papers and 17 books. He's also held academic posts at the University of Saskatchewan, Victoria University, Newcastle University, and at Hebrew University, Stanford, Cornell and Duke. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Zarak Khan and Laurel Newman about their book Building Behavioral Science in an Organization (Action Design Press, 2021). As an academic discipline, behavioral science is as the book's introduction states, an umbrella term that includes social psychology, behavioral economics, and sociology among other fields. As applied in business and government, for instance, behavioral science is often a matter of creating small “nudges” in designing changes to human behavior in hopes of achieving buy-in rather than resistance from those who are wedded to the status quo. Khan and Newman, who co-edited and contributed to this book, are candid about the challenges involved. They are also faithfully committed as professionals to achieving real innovations and transformational advances whenever feasible. In particular, this episode focuses on a pair of behavioral science applications: in HR and in promoting innovation. Zarak Khan is a Senior Behavioral Researcher at Duke University's Center for Advanced Hindsight, as well as a Behavioral Science Fellow at the University of Pennsylvania and a board member of Action Design Network. Lauren Newman is a behavioral scientist at Edward Jones, and a former psychology professor at Fontbonne University. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Belinda Gannaway, co-author (with Emma Bridger) about her book Employee Experience by Design: How to Create an Effective EX for Competitive Advantage (Kogan Page, 2021). Covid-19 has drastically changed the workplace, causing “essential workers” to contemplate what they essentially want from their jobs over and above decent pay and benefits. High on such a list of priorities is gaining greater autonomy, an opportunity to learn and to achieve a sense of purpose on the job. Cast aside as my guest this week indicates are myths that the employee experience (EX) is about perks, that HR “owns it” alone, that attracting and retaining employees covers the bases so far as EX is concerned, and that EX applies only to privileged, high-end employees working remotely as opposed to on the frontlines or in warehouses. No, EX can't wait because EX is happening everyday – whether in good, bad or ugly ways. Hear Belinda Gannaway talk about the need to democratize the workplace and you're sure to come away impressed by her commitment and knowledge. Belinda Gannaway is a director at the employee experience consultancy Fathom XP. Her fascination with organizational culture began when she was a journalist working in the U.K. Houses of Parliament. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Mark L. Sirower about his book (co-authored with Jeff Weirens) The Synergy Solution: How Companies Win the Mergers and Acquisitions Game (HBP, 2022). First impressions really do matter, and the M&A deals that receive a positive reaction on Announcement Day tend to outperform, over time, those deals where due diligence wasn't practiced up front. Indeed, as this episode's guest, Mark Sirower, notes, in two-thirds of cases a negative initial reception is a sign that the deal will never gain momentum. What leads to success? Among the key elements is focusing on the employee experience. Smart companies get “ahead of the pain” by acknowledging that workers have moved from the highest rung of Maslow's Hierarchy of Needs (self-realization) to fearing for their material well-being, their security, i.e., the lowest, most basic rung of the ladder. In short, at a time of vast, globalized M&A deal-making, EQ has never been more important as companies navigate the emotional earthquake most employees are going to experience. Mark L. Sirower is a leader in Deloitte's M&A and Restructuring practice and was, previously, a global M&A leader at the Boston Consulting Group. He teaches M&A at the NYU Stern School of Business and has also authored The Synergy Trap. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to DDS Dobson-Smith about You Can Be Yourself Here: Your Pocket Guide to Creating Inclusive Workplaces by Using the Psychology of Belonging (Lioncrest, 2022). While the episode's title wasn't directly addressed during my conversation with DDS, the answer can be found in his remark prior to taping: namely, the Great Resignation is really the Great Self-Realization. In other words, employees are realizing what matters to them and are changing jobs and careers to better align with their own values and desire to be themselves on the job. What's standing in the way? Too often, the answer is executives who implore employees to change while not really wanting to take a candid look at their own assumptions. Besides acknowledging that dynamic, DDS is forthright about how employee resource groups work best when their groups' leaders can financially compensated for what proves to be work over and above their official call of duty. From a variety of angles, this episode is about inspiring greater empathy in the workplace. DDS Dobson-Smith is the founder of the executive coaching consultancy Soul Trained and was certified as an Executive Coach by the Oxford School of Coaching and Mentoring. Prior to founding Soul Trained, he held senior roles at Marks & Spencer, Eurostar International, Sony Music Entertainment, and the world's largest advertising agency, WPP. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Mohammad F. Anwar and Frank Danna about their book Love as a Business Strategy: Resilience, Belonging & Success (Lioncrest, 2021). Rarely will executives leave themselves vulnerable by sharing what they did wrong in managing people, which in turn led them to take corrective actions. Mohammad Anwar is that rare exception, even going so far as to share on the air his “infamous refrigerator email” where he tore into employees for leaves a “disgusting” mess in the company's breakroom refrigerator. How to create a psychologically safe place to work is the underlying theme of this episode, which ranges from answering why new hires at Softway always start on a Friday to explaining, a little, about how giving “spot raises” have superseded the previous “fish market” system of dickering for pay increases as part of annual performance reviews. Mohammad F. Anwar is the founder and CEO of Softway, a business-to-employee solutions company that helps build high-performing companies. Frank Danna is a Director at Softway. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Roberta Moore, author of Emotion at Work: Unleashing the Secret Power of Emotional Intelligence (Conscious Choice, 2018). Much like methodologies that focus on a range of personality traits, the approach taken by today's guest looks at 16 different skills grouped into five categories. Those categories are self-perception, self-expression, interpersonal, decision-making, and stress management. Which are you best at? Where might you falter? Compare your answers to those Moore shares from two decades of work with clients in leadership roles across a range of industries. One notable client: a high-powered art dealer whose ability to handle stress is challenged anytime a “cargo” of Van Goghs, for instance, run the risk of going unguarded on the tarmac when the flight schedules change! Roberta Ann Moore is a business executive and licensed therapist, certified in Dr. Reuven Bar-On's model of emotional intelligence. She provides assessments, training and developing using the EQ-I 2.0 and EQ 360 programs as a framework. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Clint Pulver about his new book I Love It Here: How Great Leaders Create Organizations Their People Never Want to Leave (Page Two, 2021). If you've ever completed an annual employee survey by filling-in-the-bubbles, this episode is for you. Clint Pulver's approach to knowing what employees are thinking (and feeling) has been to pose as if he's a job seeker at that company or organization so he can catch the “vibe” in an anonymous, candid conversation with his would-be colleagues. Why is the Great Resignation happening? Clint suggests it's because workers remember how they were treated when Covid-19 first struck (indifferently) and that a Great Rethinking of careers prompted the Great Resignation. Learn as well about Clint's perspective on managers, and why the ideal type, the mentor manager, is premised on earned trust and being an advocate for those on staff. Clint Pulver is an Emmy award-wining speaker, aka the Undercover Millennial, and also a musician, pilot, and workforce expert whose specialty is employee retention. As a professional drummer, he's appeared in feature films and on America's Got Talent. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Lindsey Pollak about her book Recalculating: Navigate Your Career Through the Changing World of Work (HarperCollins, 2021). How can envy be a positive catalyst for changing your career? Why is curiosity so vital? (Hint: it's been said that “Learning is the new pension.”) These are among the topics, and emotions, covered in this episode that runs the gamut from getting hired to managing both your boss and your personal brand. Along the way, this episode delves into what kinds of emotions one might feel at every stage in one's career. While fear is likely during the job search, and a mixture of happiness, pride and relief on starting the new job, it's important as well not to let shame keep you from getting the credit you deserve for a job well done. After all, as Pollak notes performance is table stakes, and vital to success. But so is burnishing your image and getting exposure. A job well done that isn't noticed won't advance your fortunes. Lindsey Pollak is the New York Times bestselling author of three previous books and was named to the 2020 Thinkers50 Radar List of global management thinkers. Her consulting and keynote speaking clients have included over 250 various corporations, law firms, and universities. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Mike Robbins about his new book We're All in This Together: Creating a Team Culture of High Performance, Trust, and Belonging (Hay House, 2020). COVID-19 has spurred two major issues for companies in general, and often their HR departments in particular: remote/hybrid work, and retention given the Great Resignation as workers leave companies to find workplaces that better align with their values and dreams. This week's guest, Tim Robbins, is intimately familiar with both of those challenges as well as the topic of DEI (Diversity/Equity/Inclusion) in the aftermath of George Floyd's death and so many others in recent years. Long-term, Robbins has also addressed EQ, employee burn-out, mental health, and how best to handle teamwork and conflict over his 20+ year career. Binding it all together is an approach outlined in this episode, which involves the four pillars of providing psychological safety, inclusivity, constructive “sweaty-palm” conversations (to resolve conflict) and a caring approach. Mike Robbins is the author of four previous books. He's a speaker, consultant, and thought leader whose clients have included Google, Wells Fargo, Microsoft, Gap, and the Oakland A's. Besides being a regular contributor to Forbes, his work has been featured in The Harvard Business Review, The New York Times, Fast Company, the Wall Street Journal, and NPR. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Gautham Pallapa about his new book Leading with Empathy: Understanding the Needs of Today's Workforce (John Wiley and Sons, 2021). The World Health Organization's director-general has called Covid-19 more traumatic than World War Two. Add in other issues like racism, sexism, and inequality and there's never been a more important moment for leaders to step up and be more empathetic. What are the limiting beliefs that may hinder their ability to be so? As my guest observes, too often being the “strong silent type” with a kind of militaristic mindset means these leaders may practice cognition empathy, but rather progress beyond it to emotional and compassionate empathy. What do those two versions entail? Not merely seeing the other person's point of view, but going on to form a real connection, feeling the other person's pain points and doing something to reduce them. In this episode, the emphasis is on creating psychological safety so employees can collaborate and innovate in meaningful ways that create not just a better work/life balance, but a work/soul balance as it were. Gautham Pallapa, PhD, is the founder of Transformity and an executive advisor at VMware. Gautham was born in Bangalore, India and received his PhD from the University of Texas, Arlington. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Daniel H. Pink about his new book The Power of Regret: How Looking Backward Moves Us Forward (Riverhead Books, 2022). After the emotion of love, regret is the second most common emotion people report feeling. Regret is therefore our single most common negative emotion, and yet an emotion that we can benefit from. In this episode, the celebrated author Daniel H. Pink explains that what we regret also serves as a compass pointing us toward what we value most and want to get right in our lives. What did Pink learn from his global survey that catalogued over 16,000 regrets? That they fit into four categories: connection regrets, boldness regrets, foundation regrets, and moral regrets. From the goals of love, learning, stability, to being lovable, these regrets compel us to be better by ideally reflecting, rather than brooding, over what might have been better. One fun or at least intriguing take-away from this episode: you can hear about Pink's own Regret Resume, i.e., the two take-away lessons that reflecting on his regrets taught him first and foremost. Daniel H. Pink is the author of the New York Times bestsellers A Whole New Mind, Drive, To Sell Is Human, and When. His books have sold millions of copies and have been translated into 42 languages. His TED talk has been viewed over 38 million times. Daniel hosted the TV series Crowd Control on the National Geographic Channel. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com.Today I talked to Daniel H. Pink about his new book The Power of Regret: How Looking Backward Moves Us Forward (Riverhead Books, 2022). Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Carl Rhodes about his book Woke Capitalism: How Corporate Morality is Sabotaging Democracy (Policy Press, 2021). When Milton Friedman published Capitalism and Freedom in 1962, whose freedom was he referring to? When you know the answer is corporations, you can begin to understand both what neoliberalism was all about and why today Woke Capitalism may not be so much a harbinger of socialism as it is a way to distract the conversation from real economic reforms. That's indeed the take of Carl Rhodes, whose book explores the plutocracy that America and otherwise democratic countries are at risk of becoming if they haven't gotten there already. Abraham Lincoln's Gettysburg Address famously included the pledge that government “of the people, by the people, and for the people” shall not perish. Rhodes is warning, in effect, that the world of George Orwell's Animal Farm in which some pigs are more equal than others may be now dangerously closer to the truth. Carl Rhodes is Professor of Organization Studies at the University of Technology Sydney. There he researches the ethical and democratic dimensions of business and work. Carl regularly writes for the mainstream and independent press alike on issues related to ethics, policy, and the economy. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Shameen Prashantham about his book Gorillas Can Dance: Lessons from Microsoft and Other Corporations on Partnering with Startups (Wiley, 2021). In a nutshell, the distrust that must be overcome in business partnerships involving large companies and startups consists of Will they screw up? versus Will they screw us over? In other words, corporations harbor concerns about the competency and reliability of their startup partners. In turn, entrepreneurs worry that they will be taken advantage of, with their I.P. being co-opted or outright stolen. To establish trust rather than fear isn't easy, as Dr. Prashantham acknowledges in this episode. A lot of stress can only be resolved by establishing how the partnership is a true win-win. At the same time, the person at the “bridge” on the corporation's side must be at once an advocate, a diplomat and mentor, spanning boundaries within the corporation to bring multiple business units on-board to ensure the collaboration can succeed. All this and more gets covered in this episode, which concludes by exploring how the answer to what's the “next China” may actually be China outside of its largest, showcase cities. Dr. Shameen Prasantham is Professor of International Business & Strategy and Associate Dean (MBA) at China Europe International Business School (CEIBS) in Shanghai, China. His academic specialty is business partnerships that contribute to sustainable development goals. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Martin Wells about his new book No One Playing: The Essence of Mindfulness in Golf and in Life (John Hunt, 2022).  As Martin Wells explains, to imagine you're in control, on a golf course or otherwise in life, is downright “absurd.” It's not that you “get into the zone”; instead, the zone finds you. In those and other ways, this delightful book and author both honor golf as a sport and find much more in playing this game that offers us insights into human nature and behavior. Want to know which emotions may help you putt better? Why there's a thin line between humility and humiliation? Want to hear about the saga that has been Tiger Woods' career? Then this episode is for you. Addition highlights include a discussion of Jean Van de Velde's epic 1999 Open Championship meltdown, along with the wisdom of Bobby Jones' observation that “The length of a golf course is five inches—the space between your ears.” Martin Wells has worked as a psychotherapist in the National Health Services (NHS) for over 30 years. He lives in Bristol, England, and at age 70 is still a single figure handicap golfer. He's also played senior amateur and semi-professional soccer for nearly 20 years.  Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to Leonard Mdlodinow about his new book Emotional: How Feelings Shape Our Thinking (Pantheon, 2022). "On or around December 1910, human character changed,” Virginia Woolf memorably wrote, citing the rise of Modernism. Take things ahead a century, and Leonard Mdlodinow is making a similarly striking statement that advances in how neuroscientists can trace the connectivity of neurons has led to another striking advancement in intellectual life since approximately 2010. From the 1980s until that date, psychologists and neuroscientists were both appreciating and refining the concept of emotions as inherited from Charles Darwin. Since then, what emotions are and how they operate has undergone a conceptual revolution. This episode follows Mlodinow's guidance as he outlines how scientists today focus on emotions as functional agents, thoroughly emmeshed in how we selectively perceive and adapt to the circumstances we find ourselves in. One tangible example of the revolution: now we know that childhood can literally change our DNA as we react and adjust to emotionally-laden experiences that leave their emotional fingerprint on us all. Leonard Mlodinow received his PhD in theoretical physics from the University of California, Berkeley, was a fellow at the Max Planck Institute, and has been on the faculty at CalTech. His previous, award-winning books include two written with Stephen Hawking, and another written with Deepak Chopra. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight