Podcast appearances and mentions of Joseph A Michelli

What makes a customer feel like they matter? In this powerhouse conversation, bestselling author and world-renowned customer experience consultant Dr. Joseph Michelli joins us to unpack the magic behind some of the most beloved brands in the world — from Ritz Carlton and Starbucks to Zappos, Mercedes-Benz, and more. Whether you're a business owner, team leader, or someone obsessed with elevating your client journey — this episode is your blueprint. This conversation isn't just about customer service — it's about legacy. The kind that turns clients into loyal fans and employees into brand ambassadors. If you've ever wondered what truly sets great businesses apart, you'll want to hit play on this one.  KEY TOPICS The “chocolate on the pillow” effect: How small, thoughtful details create unforgettable experiences Why not every customer is right — and how to know which feedback is worth your energy The art of designing a space and culture that your team and clients love What Chick-fil-A does that AI never could How to use brand rituals to stand out in a saturated market Why the future of business is deeply personal — not just digital  CHAPTERS 00:00 Welcome to the New Studio  02:26 Introducing Dr. Joseph Micelli  03:15 Implementing 'Carry the Bag' Concept  04:11 Signature Moments in Customer Experience  06:22 Balancing Consistency and Innovation  12:27 Understanding Target Customers and Aspirations  22:39 Challenges in Customer Perception  29:37 The Importance of Company Culture  30:26 Employee Feedback and Engagement  30:58 AI in Customer Experience   34:29 Human Touch vs. AI in Customer Service  37:45 Balancing Technology and Human Interaction  40:32 Personalized Customer Service  44:28 Effective Sales Techniques  54:29 Decision Making in Business  55:58 Conclusion and Key Takeaways  MENTIONED IN THIS EPISODE All Business is Personal: https://www.amazon.com/All-Business-Personal-Human-Centered-Technology-Powered/dp/1637746768   CONNECT WITH US www.decidedlypodcast.com  Join us on Instagram: www.instagram.com/decidedlypodcast  Join us on Facebook: https://www.facebook.com/decidedlypodcast  Shawn's Instagram: www.instagram.com/shawn_d_smith  Sanger's Instagram: www.instagram.com/sangersmith   MAKING A FINANCIAL DECISION? At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.  LEARN MORE www.decidedlywealth.com   SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode ata time!  CONNECT WITH DR. JOSEPH MICHELLI Website: https://www.josephmichelli.com/ Podcast: https://www.josephmichelli.com/podcast/ X: https://x.com/josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience LinkedIn: https://www.linkedin.com/in/josephmichelli/  Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. 

When Technological Innovation Meets Human-Centered Experience   Shep interviews Joseph A. Michelli, professor of Service Excellence, speaker, organizational consultant, and best-selling author. He talks about his new book, All Business Is Personal, and how companies can blend technology with humanity to create personal connections and improve customer experiences. The case study Michelli uses throughout the book is One Medical, a perfect example of how to achieve the balance between technology and the human-to-human connections you want to make with your customers.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the benefits of combining technology with personal interaction in customer service?  What role does listening play in improving the customer experience?  How important is it for businesses to include digital and human touchpoints in customer interactions?  How does a seamless digital experience impact customer satisfaction and loyalty?  Why is emotional connection important in business?    Top Takeaways:    Technology, like apps and AI, makes life convenient for customers by allowing easy online scheduling or instant answers through chatbots. However, it is still the human connection that builds lasting relationships. The best businesses use tech to make things faster and simpler but always offer a human backup for when a customer needs a personal touch.  So many businesses continue to operate the same way because "that's how it's always been done." It is important to constantly ask why things are done a certain way and whether there's a better, more modern, or easier approach for customers.   Delivering a great customer experience is not just about satisfying customer needs. It's the best marketing a company can have.   People remember how you made them feel long after the transaction is over. Creating an emotional connection with your customers can transform a routine interaction into a memorable experience. Creating positive emotions through empathy, excitement, or delight builds loyalty and motivates customers to refer you to others.  Use Net Promoter Score as a guideline, not a vanity metric. While a high Net Promoter Score (NPS) can indicate customer satisfaction, the actual behavior of customers and the genuine referrals they make is what counts.   Train your employees to listen to what customers say, not just hear their words. Many businesses train their staff to communicate, but few teach them to listen deeply and with empathy. Listening well helps you understand how your product and services impact the customer's life and what it means to them.  Wow moments are not always over-the-top experiences. Going slightly beyond what's expected can create a big impact on customers. Small gestures such as remembering a customer's name or a personal preference can elevate a service experience from just fine to amazing.  Plus, Joseph shares how One Medical transformed healthcare by blending technology with personal service, creating a more convenient and customer-focused experience. Tune in!  Quote:   "There's a difference between personalization and a personal connection.”    About:    Joseph Michelli is a speaker and consultant renowned for his customer experience and leadership expertise. He has worked with global brands like  Starbucks, Mercedes-Benz, and The Ritz-Carlton Hotel. His latest book, All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement, is now available on Amazon.     Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

If you're looking for customer service inspiration, a large telco probably wouldn't be your first port of call. But, there is one little-known teleco brand whose customers are raving: Macquarie Technology Group. New York Times best-selling author and customer experience expert, Dr Joseph A. Michelli, has built a career analysing the secrets behind world-leading brands. He's published best-sellers on Starbucks, the Ritz-Carlton and Mercedes-Benz. His latest exposé examines how a focus on customer service helped Macquarie grow from a telecom challenger in the 1990s to a dynamic billion-dollar company today. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

1345 Welcome to today's explosive episode of the Business Bros Podcast, where we dive into the world of exceptional leadership and unforgettable customer experiences. Here with us is a speaker and author whose work has shaped the strategies of some of the biggest brands on the planet. His books have stormed the bestseller charts, from The Wall Street Journal to The New York Times. Get ready to ignite your business ethos and learn how to excel in any challenge. Here's Joseph A. Michelli! Website: https://www.josephmichelli.com/ Social Media: LinkedIn: https://www.linkedin.com/in/josephmichelli/ Facebook: https://www.facebook.com/TheMichelliExperience Twitter: https://twitter.com/josephmichelli My Podcast: https://www.josephmichelli.com/podcast/ ________ Go to www.BusinessBros.biz to be a guest on the show or to find out more on how we can help you get more customers! #Businesspodcasts #smallbusinesspodcast #businessmarketingtips #businessgrowthtips #strategicthinking #businessmastery #successinbusiness #businesshacks #marketingstrategist #wealthcreators #businessstrategies #businesseducation #businesstools #businesspodcast #businessmodel #growthmarketing #businesshelp #businesssupport #salesfunnel #buildyourbusiness #podcastinglife #successgoals #wealthcreation #marketingcoach #smallbusinesstips #businessmarketing #marketingconsultant #entrepreneurtips #businessstrategy #growyourbusiness Want to create live streams like this? Check out StreamYard: https://streamyard.com/pal/d/6164371927990272 --- Support this podcast: https://podcasters.spotify.com/pod/show/businessbrospod/support

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and front-line workers to grow and invest passionately in all aspects of their lives.Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times' #1 bestselling author. His books include: Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People The Zappos Experience: 5 Principles to Inspire Engage and WOW Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the "World- Famous" Pike Place Fish Market in Seattle Customer Magic: The Macquarie Way -How to reimagine customer experience to transform your business

Howard Partridge is an international business coach with coaching members in over 100 industries in 20 countries. He is a best selling author of twelve books, a TEDx Speaker, the exclusive business coach for the Zig Ziglar Corporation, the first Ziglar Legacy Trainer in the world, the first founding member of The John Maxwell Team and a Master Trainer DISC Certified Human Behavior Expert. He is also now a Business Made Simple Coach. Howard grew up on welfare in Mobile Alabama and left home at 18. He arrived in Houston, Texas on a Greyhound bus with only 25 cents in his pocket. He started his first business out of the trunk of his car in 1984 and built it into a multi-million dollar enterprise. He has owned 9 small businesses altogether and owns 4 companies at the time of this printing. He is president of Phenomenal Business Coaching, which helps small business owners stop being a slave to their business by transforming it into a predictable, profitable, turnkey operation. Since 1998, Howard has helped small business owners around the world dramatically improve their businesses. He has led hundreds of seminars, webinars, workshops and holds his own live multi-day events which have featured some of America's top business trainers including John Maxwell, Michael Gerber, Bob Burg, Dr. Joseph A. Michelli, Darren Hardy, Dr. Robert Rohm and American legend Zig Ziglar. Howard is married to Denise, has one son, Christian, and is a proud grandfather to Gianna and Elijah Partridge.

If you're looking for customer service inspiration, a large telco probably wouldn't be your first port of call. But, there is one little-known teleco brand whose customers are raving: Macquarie Technology Group. New York Times best-selling author and customer experience expert, Dr Joseph A. Michelli, has built a career analysing the secrets behind world-leading brands. He's published best-sellers on Starbucks, the Ritz-Carlton and Mercedes-Benz. His latest exposé examines how a focus on customer service helped Macquarie grow from a telecom challenger in the 1990s to a dynamic billion-dollar company today. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

Dr. Joseph Michelli breaks down the most impactful ways to optimize the customer experience in your business.WANT THE FULL EPISODE? Check out yesterday's episode, Ep.92 I Dr. Joseph Michelli I Deciding to Optimize Customer Experience, or download it using this link. KEY TOPICS Building resources as you make bold decisions.Becoming genuinely interested in your customers.Why personalization isn't the single solution for improving client experience.What you want your business to be known for.Empowering your employees.What your customers are seeking from you. CONNECT WITH USwww.decidedlypodcast.com Join us on Instagram: @decidedlypodcast Join us on FacebookShawn's Instagram: @shawn_d_smith Sanger's Instagram: @sangersmith MAKING A FINANCIAL DECISION?At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MOREwww.decidedlywealth.comSUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time! CONNECT WITH DR. JOSEPH MICHELLIWebsite: https://www.josephmichelli.com/ Books: https://www.josephmichelli.com/bestsellers/ Podcast: https://open.spotify.com/show/2H8Rz1uCMu9giW70vYMERo Blog: https://www.josephmichelli.com/blog/ Instagram: @josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience Twitter: @josephmichelli LinkedIn: https://www.linkedin.com/in/josephmichelli/ Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph's other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle. Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.

Dr. Joseph Michelli breaks down the most impactful ways to optimize the customer experience in your business. KEY TOPICS Building resources as you make bold decisions.Becoming genuinely interested in your customers.Why personalization isn't the single solution for improving client experience.What you want your business to be known for.Empowering your employees.What your customers are seeking from you.DON'T HAVE TIME FOR THE FULL EPISODE? Check out the 6-minute highlight clip, Ep.92 HIGHLIGHT I Providing your team freedom within boundaries. You can download it directly using this link. CONNECT WITH USwww.decidedlypodcast.com Join us on Instagram: @decidedlypodcast Join us on FacebookShawn's Instagram: @shawn_d_smith Sanger's Instagram: @sangersmith MAKING A FINANCIAL DECISION?At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MOREwww.decidedlywealth.comSUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time! CONNECT WITH DR. JOSEPH MICHELLIWebsite: https://www.josephmichelli.com/ Books: https://www.josephmichelli.com/bestsellers/ Podcast: https://open.spotify.com/show/2H8Rz1uCMu9giW70vYMERo Blog: https://www.josephmichelli.com/blog/ Instagram: @josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience Twitter: @josephmichelli LinkedIn: https://www.linkedin.com/in/josephmichelli/ Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph's other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle. Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.

Howard Partridge is an international business coach with coaching members in over 100 industries in 20 countries. He is a best selling author of eight books, a TEDx Speaker, the exclusive business coach for the Zig Ziglar Corporation, the first Ziglar Legacy Trainer in the world, the first founding member of The John Maxwell Team and a Master Trainer DISC Certified Human Behavior Expert. He is also now a Business Made Simple Coach.Howard grew up on welfare in Mobile Alabama and left home at 18. He arrived in Houston, Texas on a Greyhound bus with only 25 cents in his pocket. He started his first business out of the trunk of his car in 1984 and built it into a multi-million dollar enterprise. He has owned 9 small businesses altogether and owns 4 companies at the time of this printing.He is president of Phenomenal Products, Inc. which helps small business owners stop being a slave to their business by transforming it into a predictable, profitable, turnkey operation. Since 1998, Howard has helped small business owners around the world dramatically improve their businesses.He has led hundreds of seminars, webinars, workshops and holds his own live multi-day events which have featured some of America's top business trainers including John Maxwell, Michael Gerber, Bob Burg, Dr. Joseph A. Michelli, Darren Hardy, Dr. Robert Rohm and American legend Zig Ziglar.Howard is married to Denise, has one son, Christian, and is a proud grandfather to Gianna and Elijah Partridge.Get Free Videos, Webinars and Resources for growing a phenomenal business and living a phenomenal L.I.F.E. at www.HowardPartridge.com

Howard Partridge is an international business coach with coaching members in over 100 industries in 20 countries. He is a best selling author of eight books, a TEDx Speaker, the exclusive business coach for the Zig Ziglar Corporation, the first Ziglar Legacy Trainer in the world, the first founding member of The John Maxwell Team and a Master Trainer DISC Certified Human Behavior Expert. He is also now a Business Made Simple Coach. Howard grew up on welfare in Mobile Alabama and left home at 18. He arrived in Houston, Texas on a Greyhound bus with only 25 cents in his pocket. He started his first business out of the trunk of his car in 1984 and built it into a multi-million dollar enterprise. He has owned 9 small businesses altogether and owns 4 companies at the time of this printing. He is president of Phenomenal Products, Inc. which helps small business owners stop being a slave to their business by transforming it into a predictable, profitable, turnkey operation. Since 1998, Howard has helped small business owners around the world dramatically improve their businesses. He has led hundreds of seminars, webinars, workshops and holds his own live multi-day events which have featured some of America's top business trainers including John Maxwell, Michael Gerber, Bob Burg, Dr. Joseph A. Michelli, Darren Hardy, Dr. Robert Rohm and American legend Zig Ziglar. Howard is married to Denise, has one son, Christian, and is a proud grandfather to Gianna and Elijah Partridge. Get Free Videos, Webinars and Resources for growing a phenomenal business and living a phenomenal L.I.F.E. at www.HowardPartridge.com

Howard Partridge is an international business coach with coaching members in over 100 industries in 20 countries. He is a best selling author of eight books, a TEDx Speaker, the exclusive business coach for the Zig Ziglar Corporation, the first Ziglar Legacy Trainer in the world, the first founding member of The John Maxwell Team and a Master Trainer DISC Certified Human Behavior Expert. He is also now a Business Made Simple Coach. Howard grew up on welfare in Mobile Alabama and left home at 18. He arrived in Houston, Texas on a Greyhound bus with only 25 cents in his pocket. He started his first business out of the trunk of his car in 1984 and built it into a multi-million dollar enterprise. He has owned 9 small businesses altogether and owns 4 companies at the time of this printing. He is president of Phenomenal Products, Inc. which helps small business owners stop being a slave to their business by transforming it into a predictable, profitable, turnkey operation. Since 1998, Howard has helped small business owners around the world dramatically improve their businesses. He has led hundreds of seminars, webinars, workshops and holds his own live multi-day events which have featured some of America's top business trainers including John Maxwell, Michael Gerber, Bob Burg, Dr. Joseph A. Michelli, Darren Hardy, Dr. Robert Rohm and American legend Zig Ziglar. Howard is married to Denise, has one son, Christian, and is a proud grandfather to Gianna and Elijah Partridge. Get Free Videos, Webinars and Resources for growing a phenomenal business and living a phenomenal L.I.F.E. at www.HowardPartridge.com

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California.

The pandemic hasn't really been fun for anyone. We've seen cities shut down, businesses go under, and economic instability abound. But it has given us some lessons that will help keep businesses strong moving forward. Adam Schroeder and Naresh Vissa talk with Dr. Joseph Michelli about what exactly those things are and how you can implement them in your business. Dr. Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. Dr. Michelli is the author of numerous national bestsellers, including The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company, the New York Times #1 bestseller Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System, and the new book STRONGER THROUGH ADVERSITY: World-Class Leaders Share Pandemic-tested Lessons On Thriving During The Toughest Challenges. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus. His new book is The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Dr. Michelli is an opinion columnist for the CEOWORLD magazine. Website: www.Patreon.com/WorkFromHomeShow www.AirbnbWay.com www.JosephMichelli.com www.WorkFromHomeShow.com

Speaker, author and organizational consultant Joseph A. Michelli encourages leaders and frontline workers to grow and invest passionately in all aspects of their lives. He stopped by the podcast to discuss leadership strategies from some of his bestselling books and business practices that develop joyful and productive workplaces.

Good leaders appreciate that employee experience is critical to the delivery of a great customer experience. Related Links: The Michelli Experience Hosted by: Carolyn Schnare, Director Strategic Initiatives, NACS and Rose Johnson, Audience Development and Production Manager, NACS About our Guest: Joseph Michelli, CEO, The Michelli Experience Joseph A. Michelli, Ph.D., C.S.P., is a speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges.

​​Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph's other … Continue reading Episode 47 – Create a Tactical Plan to Deliver Personal Client Experiences – with Joseph Michelli →

Chegou a hora de ter uma aula sobre Net Promoter Score, ou NPS para os mais íntimos. Trouxemos um dos melhores profissionais do mercado para falar tudo e mais um pouco sobre experiência do cliente, customer centric, entre outros aspectos. Natanael Pantoja é Enterprise Account Director na Salesforce e espera você para este bate papo! #salesforce #nps #service Assista no Canal Salesforce Brasil: http://bit.ly/nps-natanael-pantoja Ouça no SalesCast Podcast: Gostou do conteúdo? Se inscreva, curta e compartilhe nossas redes sociais para não perder todas as novidades! Canal Salesforce Brasil: https://campsite.bio/canalsalesforcebrasil SalesCast Podcast: https://campsite.bio/salescast ⚡ Oferecimento: Innolevels http://www.innolevels.com.br/ Whatslly https://www.whatslly.com Frase de Impacto: "Não há nada tão inútil quanto fazer eficientemente o que não deveria ser feito." Autor: Peter Drucker Livro - A Pergunta Definitiva 2.0 Autor: Fred Reichheld Livro - Net Promoter: Implement the System: Advice and experience from leading practitioners Autor: Maurice FitzGerald Livro - A Experiência Zappos: 5 Princípios de Administração que Transformaram uma Ideia Simples em um Negócio Milionário Autor: Joseph A. Michelli Livro - Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine Autora: Jeanne Bliss Livro - The Effortless Experience: Conquering the New Battleground for Customer Loyalty Autores: Matthew Dixon, Nick Toman e Rick DeLisi Livro - O jeito Disney de encantar os clientes: Do atendimento excepcional ao nunca parar de crescer e acreditar Autor: Disney Institute --- Send in a voice message: https://anchor.fm/podcastsalescast/message

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielsen BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph's other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging; Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way; Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People; The Zappos Experience: 5 Principles to Inspire Engage and WOW; Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System; The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary; The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company; and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the “World-Famous” Pike Place Fish Market in Seattle. Dr. Michelli holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and a doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger. What you'll learn about in this episode: How Dr. Michelli created for himself an opportunity to break out of working in the corporate world and become an independent consultant Why one of the fundamental keys to getting out of a corporate job and working for yourself is understanding the process of serving customers in a profitable way Why it is important to create an experience that encourages your customers to stay with you for the long haul What actionable steps Dr. Michelli recommends to anyone who wants to navigate difficult challenges, and why asking “what if” can be a powerful tool Why it is important to find a mentor or coach you can trust and then stick with them, building a fruitful relationship and learning everything you can Why it is important to make rock-solid promises you can deliver on, and how the Ritz-Carlton Hotel in Dubai can teach an important lesson on overvaluing customers How Dr. Michelli realized the important lesson that he doesn't need to know everything or always have an answer Why empathy is a powerful skill to develop to help you better understand the journey your customers experience working with you How to deal with Imposter Syndrome and accept your flaws and still recognize the value that you offer others Resources: Website: www.josephmichelli.com Facebook: www.facebook.com/TheMichelliExperience LinkedIn: www.linkedin.com/in/josephmichelli/ LinkedIn: www.linkedin.com/company/the-michelli-experience/about/ Twitter: @josephmichelli Additional resources: Real Estate on Your Terms by Chris Prefontaine SmartRealEstateCoachPodcast.com/webinar SmartRealEstateCoachPodcast.com/ebook SmartRealEstateCoach.com/QLS Smart Real Estate Coach Podcast Sponsor: Paul G. Dion CPA, CTC  

Joseph A. Michelli, Ph.D., an internationally sought-after speaker, author, and organizational consultant. He is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author of 9 books about companies like Starbucks, Mercedes-Benz, Zappos, Airbnb, UCLA Health Systems, and The Ritz-Carlton Hotel Company. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Among other honors, Dr. Michelli has been named the #2 thought leader in Customer Service by Global Gurus.

My guest on episode 140 is Dr. Joseph Michelli. Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and […]

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph’s other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way,Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle.Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California.Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger. Follow cityCURRENT: www.cityCURRENT.newsFollow Dr. Joseph Michelli online: https://www.josephmichelli.com/Order Dr. Michelli's latest book, Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges: https://amzn.to/2IxQHaZ

Today's interview is with Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. Joseph joins me today to talk about his new book: Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges, why he wrote the book, what can we learn from all of the leaders he talked to and what leaders should be doing going forward, particularly when it comes to improving the customer, employee and leader experience. This interview follows on from my recent interview – How can you relate to B2B customers when they more ‘hidden' from you than before? – Interview with Jeroen Corthout of Salesflare – and is number 366 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

On episode I sit down with Howard Partridge who is an international business coach with coaching members in over 100 industries in 18 countries. He is a best selling author of eight books, a TEDx Speaker, the exclusive business coach for the Zig Ziglar Corporation, the first Ziglar Legacy Trainer in the world, the first founding member of The John Maxwell Team and a Master Trainer DISC Certified Human Behavior Expert. He is also now a Certified StoryBrand Guide. Howard grew up on welfare in Mobile Alabama and left home at 18. He arrived in Houston, Texas on a Greyhound bus with only 25 cents in his pocket. He started his first business out of the trunk of his car over 35 years ago and built it into a multi-million dollar enterprise. He has owned 9 small businesses altogether and owns 4 companies at the time of this printing. He is president of Phenomenal Products, Inc. which helps small business owners stop being a slave to their business by transforming it into a predictable, profitable, turnkey operation. For the past two decades Howard has helped small business owners around the world dramatically improve their businesses. He has led hundreds of seminars, webinars, workshops and holds his own live multi-day events which have featured some of America’s top business trainers including John Maxwell, Michael Gerber, Bob Burg, Dr. Joseph A. Michelli, Darren Hardy, Dr. Robert Rohm and American legend Zig Ziglar. Howard is married to Denise, has one son, Christian, and is a proud grandfather to Gianna Partridge. --- Send in a voice message: https://anchor.fm/sammyz/message

No mundo das startups, as empresas que atingem o valor de mercado de 1 bilhão de dólares antes de abrir seu capital em bolsas de valores são conhecidas como unicórnios. A referência à figura mitológica se dá pela raridade dessas empresas e pela dificuldade em se alcançar tal patamar. A empresa e aplicativo de transporte 99 foi o primeiro unicórnio brasileiro. Para comandar o seu departamento jurídico, ela precisou contar com alguém que estivesse disposto a mudar a forma como o direito é praticado nas empresas. Que atuasse menos como advogado e mais como parceiro de negócios. Que conseguisse gerenciar uma enxurrada repentina e crescente de processos. Que lidasse com questões complexas de forma dinâmica e inovadora. Que pensasse em alternativas mais eficientes para a solução de conflitos. Afinal, os desafios jurídicos que seriam enfrentados eram decisivos para a própria sobrevivência do negócio. Ah, e tudo isso deveria ser feito com uma estrutura super enxuta e econômica! Esse cara é o Giovani Ravagnani. Ele foi gerente jurídico da 99 e hoje atua no jurídico da Buser. É mestre em direito processual. Membro do Instituto Brasileiro de Direito Processual e do Centro de Estudos Sociedade e Tecnologia da POLI/USP. É também professor no Instituto New Law, no ST Law e na Future Law. Além disso, ele é escritor de livros e artigos. - DIREITO 4.0 PODCAST -Instagram: https://www.instagram.com/direito4.0podcastLinkedIn: https://www.linkedin.com/company/direito-4-0-podcastE-mail: podcast@floox.com.br - GIOVANI RAVAGNANI -LinkedIn: https://www.linkedin.com/in/giovaniravagnaniInstagram: https://instagram.com/giorava?igshid=lf6vd57gkpq9Twitter: https://twitter.com/gioravaTikTok: https://vm.tiktok.com/ZMJMamkdE - NOTAS DO EPISÓDIO -Instagram Marcílio Guedes: https://www.instagram.com/advogadodestartupsA Experiência Zappos: 5 Princípios de Administração que Transformaram uma Ideia Simples em um Negócio Milionário, Joseph A. Michelli: https://www.amazon.com.br/Experi%C3%AAncia-Zappos-Princ%C3%ADpios-Administra%C3%A7%C3%A3o-Transformaram/dp/8565837629Jovem Pan: https://jovempan.com.brPanflix: https://www.panflix.com.brHashtag Sal: https://www.youtube.com/user/hashtagsal/videos?app=desktop

Branding is the identity of your business and only when we build a strong brand can we build a scalable, sustainable business. -Defining your brand -The difference between branding vs. marketing -Creating a clear, compelling vision -Establishing your messaging -How to make your culture and mission a part of everything you do   Instagram: @candyvalentino Use hashtag: #powerfulbusinesspodcast https://www.instagram.com/candyvalentino/ www.PowerfulBusiness.com Book referenced: The New Gold Standard by Joseph A. Michelli  

Did you resolve to read more in 2020? We've got you covered.Chris Cooper reads for at least an hour every day—often via audiobooks on Audible—and in this special, extra episode of Two-Brain Radio, he shares highlights from his bookshelf in 2019.He shares summaries of his favorites and honorable mentions—as well as some that he didn't like, but you might—and which phases of entrepreneurship the books are best suited for. Links:View full reading list here. Contact: chris@twobrainbusiness.comTimeline:2:00 – Top tips for buying and learning from books.4:08 – “This Is Marketing,” Seth Godin4:54 – “Scaling Up,” Verne Harnish5:27 – “Never Lose a Customer Again,” Joey Coleman6:09 – “Leadershift,” John Maxwell7:25 – “The Courage to Be Disliked,” Ichiro Kishimi8:07 – “Never Split the Difference: Negotiating as if Your Life Depended on it,” Chris Voss9:12 – “Clockwork,” Mike Michalowicz10:30 – “Rebook,” Jerry Colonna11:37 – “The Alter Ego Effect,” Todd Herman12:54 – “12 Rules for Life,” Jordan Peterson14:10 – “Turning the Flywheel,” Jim Collins14:58 – “Atomic Habits,” James Clear15:28 – “Turn the Ship Around,” David Marquet16:07 – “The Like Switch,” Jack Schafer16:30 – “Principles,” Ray Dalio17:10 – “This I Know,” Terry O’Reilly17:40 – “Building a Storybrand,” Donald Miller 18:20 – “Simple Numbers,” Greg Crabtree18:56 – “Vivid Vision,” Cameron Herold19:39 – “Can’t Hurt Me,” David Goggins20:04 – “The Zappos Experience,” Joseph A. Michelli20:59 – “Founder, Farmer, Tinker, Thief,” Chris Cooper22:06 – “Who Do You Want Your Customers to Become,” Michael Schrage22:48 – “Competing Against Luck,” Clayton Christensen23:42 – “Abundance,” Peter Diamandis23:57 – “Contagious,” Jonah Berger24:29 – “The Infinite Game,” Simon Sinek25:45 – “The Culture Code,” Daniel Coyle26:49 – “Resilience,” Eric Greitens

Conoce el plan de acción que utilizó esta compañía en Estados Unidos para catapultar a la empresa al primer lugar en los rankings de estudios nacionales de satisfacción al cliente, al tiempo que mantuvo el crecimiento del negocio.En este libro aprenderás cómo:- Crear una gran visión para generar experiencias excepcionales al cliente.- Identificar las necesidades cambiantes, requerimientos y deseos de tus clientes.- Trazar los recorridos de tus clientes clave y los puntos de contacto de alto valor.- Evaluar la percepción del cliente durante todo el proceso de servicio.- Resolver sus necesidades con rapidez y mejorar constantemente el proceso de entrega.- Asociar las recompensas y el reconocimiento con una excelente experiencia del cliente en tu organización.Crea tu propio mapa del éxito y afina tu estrategia de negocios, deleita a tus clientes e inyéctale combustible a tu equipo a mediano y largo plazo. See acast.com/privacy for privacy and opt-out information.

Today's interview is with Joseph A. Michelli, Chief Experience Officer at The Michelli Experience, an internationally sought-after speaker, best-selling author, and organizational consultant. Joseph joins me today to talk about his new book: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, what Mercedes Benz USA did to transform their customer experience, how long it took them and what lessons others can draw from their experience. This interview follows on from my recent interview – Insights from neuroscience and making change programmes more effective – Interview with Hilary Scarlett – and is number 172 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is the author of numerous national bestsellers, including The Starbucks Experience, The New Gold Standard, and the New York Times #1 bestseller, Prescription for Excellence. He was[...]

Today's interview is with Joseph A. Michelli, a best-selling author, internationally sought-after speaker and organizational consultant. Joseph joins me today to talk about his new book: The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, why he wrote the book, what can we learn from Airbnb and some for the future challenges facing companies trying to deliver a stand out experience.

Crown Council Mentor of the Month: Joseph Michelli In addition to being a New York Times #1 bestselling author of books about world-class customer experience providers (e.g., Starbucks, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market), Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant. Dr. Michelli has been recognized as a Certified Speaking Professional (CSP) by the National Speakers Association and as one of the Top 10 thought leaders in Customer Service by Global Gurus. Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces. In addition to his dynamic and entertaining international keynote presentations, Dr. Michelli provides: Consultation on the development of optimal customer and employee experiences Service excellence training Enhancement of staff empowerment Leadership team development services Group facilitation and team-building strategies Creation of customer and employee engagement measurement processes Customized management and frontline training programs  Additional complimentary resources and information about Dr. Michelli can be found at josephmichelli.com.

With the business landscape evolving at a break-neck pace thanks to technological disruption and the need to digitalise. Thanks to Industry 4.0, doing business has never been more challenging or rewarding when done right. But that’s the million dollar question: How to do business right? We chat with best selling author and speaker Joseph A. Michelli, & David Chiem, CEO of Mindchamps about the organisational culture needed for a successful business today.

Rafał Chmielewski jest prawniczym blogerem od 2008 roku. Od 2009 roku prowadzi blog o e-marketingu prawniczym. Od tego czasu też kieruje web.lex - firmą konsultingową wdrażającą najlepsze na świecie blogi prawnicze w Polsce i za granicą. Dlaczego polskie blogi prawnicze są lepsze niż amerykańskie? Jakie były początki web.lex? Ile kosztowały i jak były sprzedawane ebooki Rafała, które sprzedawał na początku swojej działalności? Czy wciąż w 2018 roku Rafał doradza klientom zakładanie blogów? Jak tworzyć dobre treści w internecie? Na co zwrócić uwagę? Co sprawia, że blog prawniczy świetnie spełnia swoją rolę i sprzedaje usługi prawne? Ile czasu należy poświęcić na rozwój bloga prawniczego zanim się zacznie oceniać jego sensowność? Jak często powinno się publikować na blogu prawniczym? Dlaczego na blogach jest co raz mniej komentarzy i co z tym zrobić? Gdzie prowadzić marketing kancelarii prawnej jeśli nie ma czasu i nie można robić wszystkiego? Czy warto zatrudnić ghostwritera do prowadzenia prawniczego bloga, bo przecież nie ma czasu go prowadzić? Polecane książki: "Kiedy ryby latają" - John Yokoyama, Joseph A. Michelli "Pamiętnik Adwokata. Skuteczny blog w nowoczesnej kancelarii prawnej” - Rafał Chmielewski Pobierz listę 10 narzędzi, które usprawnią pracę Twojej kancelarii: https://podcastpozaprawem.pl/10narzedzi --- Send in a voice message: https://anchor.fm/pozaprawem/message

Analisa Naldi is a Coach, Iron Maiden, and StrongFirst Team Leader. She has an amazing ability to connect with others from all over the world. I wanted to have her on the podcast to talk about how she has learned about how to best connect with her clients. In this podcast we do things a little differently; Analisa reviews three different books, discusses their main topic and explains how she uses them to become a better coach. The books we discuss are Legacy by James Kerr, Power of Moments by Chip and Dan Heath, and The New Gold Standard by Joseph A. Michelli.

Hoy hablamos de lectura, recomendamos algunos libros y la app Voice Dream para poder convertir tus libros en audiolibros. Te recomendamos: Voice Dream Reader de Voice Dream LLC https://itunes.apple.com/ar/app/voice-dream-reader/id496177674?mt=8 Starbucks, la fórmula del éxito por Joseph A. Michelli https://itunes.apple.com/ar/book/starbucks-la-f%C3%B3rmula-del-%C3%A9xito/id897267128?mt=11 Los 7 hábitos de la gente altamente efectiva. Ed. revisada y actualizada por Stephen R. Covey https://itunes.apple.com/ar/book/los-7-h%C3%A1bitos-la-gente-altamente-efectiva-ed-revisada/id964788969?mt=11 No dejes de escuchar todos los podcast de la liga en laliga.fm y de seguirnos Twitter @BairesMac y @davicitoloco, Instagram @BairesMac, o suscribirte en: Audioboom https://goo.gl/Y0IB1S Spotify https://goo.gl/zxKbTz iTunes https://goo.gl/hsysH2 Google Play Music https://goo.gl/wHc2NC Stitcher https://goo.gl/S9CV5Y iHeart https://goo.gl/Z80h1w TuneIn https://goo.gl/IFwWC6

Global Product Management Talk is pleased to bring you the next episode of... The Everyday Innovator with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode: Product management is about creating value for customers through the capabilities a product or service provides. That extends beyond actual features and encompasses tangible and intangible dimensions of value. Typically, when creating a new product, we start with a core set of features. Early on this may be a minimum viable product — which I rather think of as the minimum valuable product — a product that provides an acceptable amount of value that catches customers’ attention. Over time we add more capabilities to create more value, but that is still not what we are striving for. We need to create a whole product — adding other elements to the customer experience that solves a complete problem and creates a great experience. The best person I know of to learn about creating an exceptional customer experience is Joseph A. Michelli. He is an internationally sought-after customer experience consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the customer. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. He is known by his many books examining organizations that create exceptional customer experiences, including Mercedes-Benz, Starbucks, Zappos, Ritz-Carlton, and others. The audio occasionally dropped out during recording, but it’s nothing that gets in the way of the insights Joseph shares.

Howard Partridge grew up on welfare in Mobile, Alabama and left home at 18. He arrived in Houston, Texas on a Greyhound bus with only 25 cents in his pocket. At age 23, he started his first business out of the trunk of his car and built it up to a multi-million dollar enterprise. He has owned 9 small businesses altogether and owns 4 companies at the time of this printing. He is president of Phenomenal Products, Inc. which helps small business owners stop being slaves to their businesses by transforming it into a predictable, profitable, turnkey operation. For the past two decades, Howard has helped small business owners around the world dramatically improve their businesses. He currently has coaching members in 97 industries and 7 countries. Howard Partridge is a #1 Amazon.com best selling author of four books. He has led hundreds of seminars, webinars, workshops and holds his own live multi-day events which have featured some of America's top business trainers including John Maxwell, Michael Gerber, Bob Burg, Dr. Joseph A. Michelli, Darren Hardy, Dr. Robert Rohm and American legend Zig Ziglar.   Secret -- timesaving technique Howard believes an organizational system can turn into a huge timesaving technique. ONWARD! Daily habit that contributes to success Howard enjoys reading -- building relationships -- and working on personal development. Could have ruined your business -- but now -- an invaluable learning experience Howard’s company accumulated debt over a period of time -- and Howard tells the whole story here. Most critical skill you think business owners need to master to be successful “Business owners should learn to build and maintain mutually beneficial meaningful relationships.” Most influential lesson learned from a mentor “Find the people who have already been where you want to go -- personal growth is unlimited.”   Final Round -- “Breaking Down the Recipe for Success”   What systems would you go back and put into place sooner? I would have gone back and implemented a five spoke system that’s versed in comprehensive development. What one strategy or “recipe” would compound into big wins for business owners? Business owners will record big wins if executive leadership can effectively communicate their vision. How to exceed expectations and add the most value? An individual who understands their own potential -- the opportunity within our organization -- and the five spoke system. What strategy would you recommend new business owners focus on to best ensure success? Encourage others Build Relationships Be accountable How best to connect with Howard: http://howardpartridge.com/   You can also find us at: ------OnwardNation.com------ 

Joseph A. Michelli is an organizational consultant who focuses on the intersection of business, leadership, and workplace productivity.  He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. Joseph is one of today’s leading thinkerson the topic of customer experience. He says of himself, "My goal is to catch what is right in the worldand playfully spark people and businesses to growtoward the extraordinary." Joseph is well known to the membership of the Crown Council and we welcome him as a Crown Council Mentor of the Month as he talks about "Leading the Starbucks Way...5 Principlesfor Connecting with Your Customers, Your Products,and Your People" 

Joseph A. Michelli is the bestselling author of The Starbucks Experience and The Zappos Experience. His new book explores incredible new standards of practice gleaned from the world's favorite coffee company to make you a better leader.