Podcasts about one medical

When Technological Innovation Meets Human-Centered Experience   Shep interviews Joseph A. Michelli, professor of Service Excellence, speaker, organizational consultant, and best-selling author. He talks about his new book, All Business Is Personal, and how companies can blend technology with humanity to create personal connections and improve customer experiences. The case study Michelli uses throughout the book is One Medical, a perfect example of how to achieve the balance between technology and the human-to-human connections you want to make with your customers.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the benefits of combining technology with personal interaction in customer service?  What role does listening play in improving the customer experience?  How important is it for businesses to include digital and human touchpoints in customer interactions?  How does a seamless digital experience impact customer satisfaction and loyalty?  Why is emotional connection important in business?    Top Takeaways:    Technology, like apps and AI, makes life convenient for customers by allowing easy online scheduling or instant answers through chatbots. However, it is still the human connection that builds lasting relationships. The best businesses use tech to make things faster and simpler but always offer a human backup for when a customer needs a personal touch.  So many businesses continue to operate the same way because "that's how it's always been done." It is important to constantly ask why things are done a certain way and whether there's a better, more modern, or easier approach for customers.   Delivering a great customer experience is not just about satisfying customer needs. It's the best marketing a company can have.   People remember how you made them feel long after the transaction is over. Creating an emotional connection with your customers can transform a routine interaction into a memorable experience. Creating positive emotions through empathy, excitement, or delight builds loyalty and motivates customers to refer you to others.  Use Net Promoter Score as a guideline, not a vanity metric. While a high Net Promoter Score (NPS) can indicate customer satisfaction, the actual behavior of customers and the genuine referrals they make is what counts.   Train your employees to listen to what customers say, not just hear their words. Many businesses train their staff to communicate, but few teach them to listen deeply and with empathy. Listening well helps you understand how your product and services impact the customer's life and what it means to them.  Wow moments are not always over-the-top experiences. Going slightly beyond what's expected can create a big impact on customers. Small gestures such as remembering a customer's name or a personal preference can elevate a service experience from just fine to amazing.  Plus, Joseph shares how One Medical transformed healthcare by blending technology with personal service, creating a more convenient and customer-focused experience. Tune in!  Quote:   "There's a difference between personalization and a personal connection.”    About:    Joseph Michelli is a speaker and consultant renowned for his customer experience and leadership expertise. He has worked with global brands like  Starbucks, Mercedes-Benz, and The Ritz-Carlton Hotel. His latest book, All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement, is now available on Amazon.     Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Dr. Joseph Michelli explores what all industries can learn from Amazon One Medical's approach to designing human-centered experiences. He highlights lessons from his book about One Medical, All Business is Personal. In it, Joseph explores why Amazon purchased One Medical for 4 billion dollars and how Amazon One Medical intentionally supports patients before, during, and after care delivery - transforming transitions into opportunities for trust and long-term loyalty. With practical examples, Joseph discusses how businesses can reduce friction, design for continuity, and balance digital convenience with human connection. Listeners are encouraged to purchase All Business is Personal. They can also obtain a detailed infographic based on this podcast from Joseph's website. Also, anyone who wants to speak to Joseph can contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!

Rushika Fernandopulle founded Iora Health, which was acquired by One Medical and subsequently by Amazon. Could Amazon ever achieve Iora's health equity goals? In this episode we discuss what a "successful" exit looks like for health equity under our current capitalistic structures, and what happens after you exit. In Rushika's latest start up, Liza Health, he is exploring new structures to protect the purpose of his product. Liza Health leverages AI to build power for patients. Building new products is only a start, Rushika shares. We need a movement behind us — we need a revolution from consumers.

Jacob and Nikhil sit down with Dr. Rushika Fernandopulle. Rushika is the former CEO and Co-Founder of Iora Health, a primary care provider centered around value-based care and Medicare that One Medical acquired for $2.1 billion. They discuss why we're still in the second inning of value-based care, intersections of tech and healthcare, what it takes for VBC to succeed, and more. [0:00] Intro[0:29] Early Days of Value-Based Care[2:34] Challenges in Commercial Value-Based Care[5:20] Adapting Care Models for Different Populations[13:08] Medicaid and Long-Term Care Issues[16:30] Big Tech's Foray into Healthcare[20:37] Amazon's Healthcare Strategy[21:09] Challenges in Serving Low-Income Seniors[21:43] Innovative Solutions for Patient Transportation[22:16] The Economics of Healthcare Visits[23:22] Building a Custom EHR System[27:34] The Role of AI in Modern Healthcare[33:17] Future of Primary Care and Policy Implications Out-Of-Pocket: https://www.outofpocket.health/

In this insightful episode, Dr. Burleson is joined by Blake Morgan, customer experience futurist and bestselling author of More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences. Blake shares powerful lessons from her book and real-world examples from top companies like One Medical and Amazon.Blake emphasizes that great customer experiences start with a strong internal culture and happy, well-equipped employees. The conversation explores how companies can differentiate in a sea of sameness by being relentlessly customer-centric—from streamlined operations to hiring for attitude and integrity.Healthcare professionals, especially those in elective care, will find actionable advice on improving patient experience, embracing digital transformation, and building engaged teams that thrive.What You'll Learn:Why customer experience starts with employee experience—and how culture drives profitabilityHow One Medical disrupts traditional healthcare through intentional design and empathyWhat Amazon gets right by being obsessively focused on the customerWhy logistics, technology, and internal efficiencies are the “invisible levers” of great serviceHow small business owners can lead by example and build service-oriented teamsHiring tips for identifying the “servant leaders” who elevate customer careHow to adapt to change and embrace disruption (with help from a surprising fish metaphor!) Resources & Mentions:More is More by Blake MorganThe Customer of the Future (Blake's upcoming book)The Employee Experience Advantage by Jacob MorganOne Medical, Amazon, and Ritz-Carlton customer experience examplesGallup research on employee engagementThe “CX Imperative” and the Mexican tetra fish—yes, really!Connect with Blake:

Ever wonder if the advice you’ve been following is actually holding you back? What if playing by the rules is the very thing keeping you stuck? Jake Knapp knows a thing or two about breaking the mold. A designer, investor, and New York Times bestselling author, Jake’s books have been translated into over 20 languages, helping teams around the world rethink how they work. He’s helped over 300 startups bring new products to market—including powerhouses like One Medical, Uber, and Slack. Before co-founding the venture firm Character Capital, he was a leader at Google, where he created the groundbreaking Design Sprint process, played a key role in building Gmail, and co-founded Google Meet. In this episode, Jake and I dive into: Why every day is an experiment—and how you can apply this mindset to make better decisions His powerful Magic Lenses framework for cutting through complexity and making smarter choices A radical way to rethink meetings that could save you hours each week The concept of leaving money on the table—and why it might actually be the smartest move you can make Jake’s top three game-changing tools for productivity, note-taking, and video calls If you’ve ever felt overwhelmed by decision-making or struggled to cut through the noise of endless choices, Jake’s insights will give you a fresh, structured way to approach work, creativity, and life. His frameworks aren’t just for startups—they’re for anyone who wants to make smarter, faster, and more intentional decisions. Key Quotes: “Oversharing doesn’t build trust, it actually undermines trust.” “Every time you get feedback, you have a choice: Is this from someone I value? Is it useful? And what do I do with it?” “Leaving money on the table isn’t always a bad thing—sometimes, it’s the smartest decision you can make.” Connect with Jake on LinkedIn, X (Twitter), or his website and check out his latest book Click here. Try out the tools Jake swears by: Fathom and reMarkable My latest book The Health Habit is out now. You can order a copy here: https://www.amantha.com/the-health-habit/ Connect with me on the socials: Linkedin (https://www.linkedin.com/in/amanthaimber) Instagram (https://www.instagram.com/amanthai) If you are looking for more tips to improve the way you work and live, I write a weekly newsletter where I share practical and simple to apply tips to improve your life. You can sign up for that at https://amantha-imber.ck.page/subscribe Visit https://www.amantha.com/podcast for full show notes from all episodes. Get in touch at amantha@inventium.com.au Credits: Host: Amantha Imber Sound Engineer: The Podcast Butler See omnystudio.com/listener for privacy information.

Send us a textOn today's episode, I'm joined by Sandeep Acharya — Founder and CEO of Octave, a company that's quietly but powerfully transforming how we experience mental health care in America. WATCH IT ON YOUTUBE.Under his leadership, Octave has partnered with major insurers to make high-quality, affordable therapy accessible across 23 states. It's been named a LinkedIn Top Startup and one of the best places to work in the country.Before founding Octave, Sandeep wore many hats: investor at Bain Capital and Insight, consultant at Bain & Company, and executive at One Medical, where he helped scale the company nationwide and saw firsthand how deeply unmet our mental health needs are.In this conversation, we go far beyond the bullet points — talking about his battle with cancer, the role of spirituality and music in his life, and what it really takes to build a company that's both mission-driven and sustainable. He shares unfiltered insights on leadership and navigating uncertainty.This one's for the builders, those fighting their own battles, and the believers.South Asian Trailblazers is an award-winning media platform, community, and agency dedicated to elevating leading South Asians. Join our community at SouthAsianTrailblazers.com. Subscribe to our newsletter to get new episodes and updates on our latest events in your inbox. Follow us @southasiantrailblazers on Instagram, LinkedIn, Facebook, Youtube, and all major podcast platforms, including Apple and Spotify.

Playing it safe doesn't cut it anymore. If you want to grab eyeballs, you need to be bold, unexpected, maybe even a little chaotic.That's the magic of Taskmaster, a competition show where thinking sideways often beats playing it straight. And in this episode, we're taking a page from its playbook with the help of our special guest, Vanessa Hope Schneider, Head of Brand at Descript.Together, we explore what B2B marketers can learn from chaos, creativity, and knowing when to follow the rules (and when to completely ignore them).About our guest, Vanessa Hope SchneiderVanessa Hope Schneider is Head of Brand at Descript. There, she leads brand, content, product marketing and community. Her focus is growing the community of creators and communicators using Descript to make videos and podcasts. She's working to drive engagement and success through feature announcements and community education, and is developing campaigns that illustrate Descript's perspective on creative work, and the role AI should have in it.Vanessa has previously served as Director of Host Community at Airbnb, Head of Marketing at Clara Labs, and VP of Marketing at One Medical.What B2B Companies Can Learn From Taskmaster:Think laterally. Lateral thinking is about solving problems creatively rather than relying on the most direct or traditional approach. Vanessa encourages marketers to lean into that mindset: “Sometimes your goal is most efficiently achieved by just doing the best practice... but other times you need to break out in your approach.” In B2B marketing, that might mean reimagining how you run events, pitch your product, or tell a story. It's not about copying what others are doing, but finding the unexpected angle. Like in Taskmaster, the real wins often come from knowing when to be efficient and direct, and when to be bold, playful, or completely off-script.Know when you're the picture and when you're the frame. Sometimes your brand should be the star of the show. Other times, you should be supporting someone else's spotlight moment. Vanessa explains, “It doesn't always have to be your brand. It shouldn't always be your brand. Sometimes it's the voices of your customers. It's their success stories.” In the same way, Taskmaster contestants might earn points by hyping up the host, marketers should recognize when to uplift others for the bigger win.Develop your signature style. In Taskmaster, contestants approach identical tasks in wildly different ways, and that's the fun of it. Over time, you start to recognize their unique flair. The same is true for brands. Vanessa says, “It is valuable and compelling to find your style and stick to it, and then approach each new challenge from that perspective.” A strong, consistent style becomes part of your brand identity and how your audience remembers you.Quotes*“ One of the keys to success on Taskmaster and when making content is committing to the bit. If you're self-conscious, if you're mugging for the camera, if you're trying to do too many things at once, if you're distracted, the audience isn't gonna go there with you. Your readership isn't gonna go there with you, your customers aren't gonna go there with you. You have to summon the will, the courage, the focus to go all in, and that's when exciting things are gonna happen. And you might be able to find different types of creativity because you're blocking all that other distraction out.”*” B2B marketers should enjoy lateral thinking. So, sometimes your goal is most efficiently achieved by just doing the best practice, doing it well, and task faster. That would be reading the task and just doing what the task tells you to do. But other times, you need to break out in your approach. You need to be more iconoclastic or more unexpected. You're not gonna win Taskmaster or marketing if you're only doing one or the other. You have to know when to be literal and direct and when to think in new directions. Sometimes you're gonna get the most points if you just speed run the task, but other times you're gonna get points for creativity.”*“ There are instances when you are, as a contestant on Taskmaster, absolutely the star of the show, and you wanna be boisterous and you wanna be attention-grabbing. And of course, we as marketers all can think of instances where we wanna do that with our brand, but in other instances. You kind of wanna be a supporting character. So in Taskmaster, sometimes the best thing to do is make it about Greg because he's a taskmaster and he is very ego-driven…And so the analog for marketers would be. Who are you uplifting in your work? It doesn't always have to be your brand. It shouldn't always be your brand. Sometimes it's the voices of your customers. It's their success stories, so find opportunities to do both.”*“ Your style is your brand…It is valuable and compelling to find your style and stick to it, and then approach each new challenge from that perspective.”*“ The challenge of making content about content is knowing when should I be specific and speak directly to those priority audiences and their priority use cases? And when should I pop up a level and speak in a more generalized way about capabilities and benefits, and trust that the audience will know how that applies to the specific thing they're trying to make?”Time Stamps[0:55] Vanessa Hope Schneider, Head of Brand at Descript[03:38] Why Taskmaster?[04:47] The Role of Head of Brand at Descript[07:09] Empowering Creatives With Descript's Tools[08:15] Descript's Company-Wide Film Fests[09:21] The Origins of Taskmaster[16:43] Understanding Taskmaster's Production Value[21:37] B2B Marketing Takeaways from Taskmaster[32:31] Importance of Investing in Content[41:31] Importance of Video in Modern Marketing[48:27] Final Thoughts and TakeawaysLinksConnect with Vanessa on LinkedInLearn more about DescriptAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both nonfiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today's episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Head of Production). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

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Welcome to the Health Marketing Collective, where strong leadership meets marketing excellence. In today's episode, we are joined by Haley Deming to talk about the transforming role of LinkedIn in driving thought leadership and shaping healthcare conversations. As a strategic marketer at LinkedIn, Haley plays a crucial role in advising influential healthcare leaders on engaging effectively on the platform to drive meaningful industry change. With experience spanning from companies like One Medical to ClassPass, Haley brings a unique perspective to leveraging social media for healthcare innovation. Haley shares invaluable insights into how LinkedIn is emerging as a leading space for healthcare professionals seeking trustworthy engagement and collaboration. We explore the surge in healthcare-related conversations on LinkedIn, fueled by the pandemic, and how thought leaders are contributing to critical discussions on topics like mental health, clinician burnout, and more. Highlighting stories of professionals who have successfully harnessed LinkedIn for career advancement and influence, Haley underscores the platform's powerful role in connecting industry experts. Thank you for joining us on this episode of the Health Marketing Collective, where strong leadership meets marketing excellence. The future of health care depends on it. Key Takeaways: The Rise of Thought Leadership: Haley Deming emphasizes the growing influence of thought leadership in driving change within the healthcare sector. Through LinkedIn, healthcare professionals foster dialogue on critical issues, establishing themselves as credible voices and influencing industry advancements. Engaging with Authenticity: Success on LinkedIn hinges on authenticity. Haley advises health professionals to leverage their expertise and authentic voices to contribute meaningfully to conversations. Authentic engagement fosters trust and cultivates a dedicated audience seeking reliable expertise. Strategic Community Building: LinkedIn facilitates a broad community of healthcare professionals, offering a holistic platform for innovation and collaboration. The diversity in roles, from clinicians to health administrators, enriches discourse and accelerates industry-wide advancements. The Role of LinkedIn in Career Advancement: LinkedIn is not only a hub for discussion but also a powerful tool for career growth. Haley shares inspiring anecdotes of healthcare leaders who have expanded their influence, secured career opportunities, and launched initiatives thanks to their LinkedIn engagement. Embracing Video Content: Haley highlights the significant impact of video content in engaging audiences on LinkedIn. She encourages healthcare professionals and brands to explore vertical videos as a means to humanize interactions and build authentic connections with their audience. [embed]https://youtu.be/u17BL819X5s[/embed] About Haley Deming Haley Deming is a strategic marketer and Community Manager at LinkedIn, advising expert thought leaders. With extensive experience in marketing at companies like One Medical, ClassPass, and 1stDibs, she partners with top voices in healthcare to impactful content creation and knowledge-sharing. Haley also founded a marketing consultancy, advising clients on social media, marketing, and content strategy. She holds an M.A. in Digital Communications and Branding from Johns Hopkins University and a B.A. in PR/Advertising and Business from Penn State University. Healthcare Execs to Follow: Albert Bourla (CEO, Pfizer), Vas Narasimhan (CEO, Novartis), Atul Gupta (CMO, Philips) & Roy Jakobs (CEO, Philips), Joanne Armstrong, CMO, Women's Health, CVS), Vanessa Broadhurst, (EVP, Johnson & Johnson) John Whyte (CMO, Web MD), Cristal Downing (Chief...

About Andrew Adams:Andrew Adams is the co-founder of Oak HC/FT, established in 2014 to focus exclusively on investing in healthcare and fintech startups. In 2023, the firm was ranked among the top ten venture capital firms globally. With over 25 years of experience, Andrew has been a key investor in numerous high-profile healthcare companies, including One Medical (acquired by Amazon), iHealth Technologies (merged with Connolly), Therapy Brands (acquired by KKR), and PharMEDium Healthcare (acquired by CD&R), among others. He serves on the boards of several healthcare organizations, including August Bioservices, DispatchHealth, and Unified Women's Healthcare. Andrew has been recognized as one of the Top 25 Healthcare Investors of 2024 by GrowthCap. Prior to co-founding Oak HC/FT, he began his career at Alex. Brown & Sons and holds a BA from Princeton University. His extensive track record highlights his deep expertise in healthcare investment and innovation.Things You'll Learn:Identifying and backing the best entrepreneurs with a strong track record is crucial for achieving impactful scale in healthcare.A blend of technology and personalized services is necessary to effectively engage patients and meet their diverse needs.Effective patient engagement involves an omnichannel approach, meeting patients where they are, whether virtually, in person, or at home.Companies should target specific patient populations with tailored tools, services, and a deep understanding of their needs.The future of healthcare investment lies in companies that deliver real value by addressing cost, quality, and the consumer experience across the healthcare continuum.Resources:Connect with and follow Andrew Adams on LinkedIn.Discover more about OAK HC/FT on LinkedIn and their website.

Send us a textIn this jam-packed episode of the Unofficial Companion Podcast to HBO Max's Industry, we dive into Season 2, Episode 4, There Are Some Women. This week, we delve into the nuanced depiction of compensation negotiations, or "comp season," exploring the implications of Harper's bonus reveal and the significance of her $25 million contribution to PeerPoint. What does it mean to be "paid at the upper end of the band"? And why do analysts and associates have their bonuses capped, even when they deliver exceptional results? We also touch on the regulatory requirement of "mandatory two-week vacations" in the trading world, designed to uncover potential fraud—a detail that adds authenticity to the storyline as Eric grapples with his sidelined status.We also dissect the fictional telemedicine company FastAid, a thinly veiled reference to the shifting healthcare market dynamics. From the challenges of last-mile care to the implications of Big Tech's consolidation in the healthcare space, we discuss the real-world parallels of Amazon's acquisition of One Medical and how it reflects larger trends in private equity and telemedicine. The episode further explores the financial strategies of Yasmin's family office, raising questions about liquidity management, diversification, and the role of private equity in reshaping legacy businesses.Finally, we examine how power dynamics permeate every facet of the characters' lives—whether it's Eric's struggle for control, DVD's attempts to outshine Harper, or Gus's foray into politics. Mentor-mentee relationships become a recurring theme, blurring the lines between personal and professional. We'll also analyze how these dynamics are often underpinned by issues of wealth, privilege, and ambition. Don't miss this deep dive into the finance-heavy themes and human drama that make Industry such a compelling watch!Check out Public.com at the link http://public.com/wallstreetskinny For more information about Kaplan, visit the link HEREOur Investment Banking and Private Equity Foundations course is LIVE: Or for our "Express Workout", our one hour top 5 technicals you must know for investment banking Masterclass, purchase for $49 HEREOur content is for informational purposes only. You should not construe any such information or other material as legal, tax, investment, financial, or other advice.Public Disclosure: All investing involves the risk of loss, including loss of principal. Brokerage services for US-listed, registered securities, options and bonds in a self-directed account are offered by Public Investing, Inc., member FINRA & SIPC. Public Investing offers a High-Yield Cash Account where funds from this account are automatically deposited into partner banks where they earn interest and are eligible for FDIC insurance; Public Investing is not a bank. Cryptocurrency trading services are offered by Bakkt Crypto Solutions, LLC (NMLS ID 1890144), which is licensed to engage in virtual currency business activity by the NYSDFS. Cryptocurrency is highly speculative, involves a high degree of risk...

Most founders are loath to compare their businesses to other companies. Not the veterinary care startup Modern Animal. "We were definitely inspired by One Medical early on," said Steven Eidelman, founder and CEO of Modern Animal. "I think Tom Lee, the founder, was really a trailblazer for: How do we bring technology into health care?" The idea behind both companies was to add a technological element to health care to make the customer experience more seamless. Eidelman described the core problem with veterinary clinics thus: "As a pet owner, you and I both know the experience we have going into a veterinary clinic. And it's a little bit underwhelming -- to put it nicely, the experience is not really customer-forward." Eidelman joined this week's Modern Retail Podcast and spoke about his company's recent growth and future plans. Modern Animal, which first launched in 2020, tries to make the experience better by building its own clinics, hiring its own veterinary and technical staff, and using technology to make the entire process smoother. For an annual fee, members can get unlimited access to exam visits as well as Modern Animal's telehealth platform. It's currently available in major California and Texas cities, and will be opening new locations in both Colorado and Arizona later this year. "We offer primary preventative care," Eidelman said. "We offer urgent care, and we offer our care digitally. We do dentistry, we do surgery. What we don't do is we don't do after hours," Eidelman said. While the business is health care, Eidelman believes the key to success is thinking about it from a retail perspective. At the end of the day, the core underlying business model that we are building has not really ever been built in the veterinary industry," he said. "And that is: we are building a retail footprint, a sort of box-driven business."

In this Relentless Health Value episode, Dr. Rushika Fernandopulle discusses with Stacey Richter his four-prong theory of change for transforming the American healthcare system. Key topics include the necessity of new payment models, process innovation, employing a relational technology infrastructure, shifting the cultural mindset towards team-based care, and emphasizing the importance of long-term partnerships. The conversation underscores the urgent need to move away from the current status quo to ensure better health outcomes and affordable care for all Americans. This is one of those episodes where we consider top-line strategic imperatives and key drivers. There was no better person to do this with than Rushika Fernandopulle, MD, who, in case you were unaware, was the founder of Iora Health, an advanced primary care group that was sold to One Medical and then to Amazon.  They discusses his four-prong theory and as Stacey says, "I can't leave well enough alone, so I plucked one more prong from our conversation and stuck it on the end." For a summary of this 5 prong approach, visit the show notes page where we also list all of the links mentioned in the episode. === LINKS ===

Five-time Midas List investor Annie Lamont has seen every healthcare cycle since the genomics revolution. Now, as co-founder of Oak HC/FT and early investor in category-defining companies like One Medical, Athena Health, and Devoted Health, she believes 2025 could mark the return of animal spirits to healthcare investing. In this forward-looking conversation, Annie shares why AI might finally deliver on technology's promise to transform American healthcare, even as she warns entrepreneurs to watch out for the "revenge of the incumbents."We cover:

Twenty years before value-based care became a healthcare buzzword, Rushika Fernandopulle was told he had to choose: be a doctor or join "the dark side" of business. Instead, he chose both – building Iora Health from a bootstrapped startup into a billion-dollar healthcare company. In this candid conversation, Fernandopulle reveals the unconventional journey that helped transform American healthcare, from midnight meetings in Las Vegas speakeasies to breaking every rule in the traditional medical playbook.We cover:

REPLAY - In Ep. 93 of Earned,  We start the episode by digging into this success, and learn about the qualities Doug looks for in a company before joining. Doug emphasizes his interest in companies that are solving real-world problems, and shares his experience working at One Medical during the peak of the pandemic. We then hear about what attracted Doug to Oura, and how the company navigates the tech ecosystem and integrates with tech giant Apple. Next, we dive into Doug's process for crafting Oura's simple yet compelling brand message of “giving every body a voice,” and discuss the importance of aligning the company around this message, before hearing how Oura's clear mission has helped in establishing partnerships with companies like Strava, Gucci, Best Buy, and Equinox. We switch gears and learn how Oura facilitates content creation among its “rabid fans” and members by introducing new offerings like Circles and the “Refer a Friend” program, as well as partnerships with athletes and wellness influencers. Doug also explains how the company constantly leverages its member community for beta testing and product development feedback. To close the show, Doug shares why he enjoys taking on advisory roles for other companies outside of Oura, and reveals what kind of startup he'd enjoy leading next. Resources: ŌURA   Connect with the Guest: Doug Sweeny's LinkedIn   Connect with Conor Begley & CreatorIQ: Conor's LinkedIn - @conormbegley CreatorIQ LinkedIn - @creatoriq   Follow us on social: CreatorIQ YouTube - @TribeDynamics CreatorIQ Instagram - @creatoriq CreatorIQ TikTok - @creator.iq CreatorIQ Twitter - @CreatorIQ  

On this week's Modern Retail Rundown, the staff discusses Red Lobster's rebrand plan, which was outlined by its new CEO, Damola Adamolekun. Then, after more than a year of litigations, Tapestry said it is no longer pursuing its $8.5 billion acquisition of Capri. Finally, Amazon's One Medical service announced it will begin offering virtual treatment plans for ailments like hair loss and skin care, among others.

Richard Mathera is a Managing Director at Irrational Labs. He leads Irrational Labs' healthcare practice and formerly led its financial decision-making work. Richard has overseen dozens of behavioral economics projects and experiments with commercial clients. A few of these include: One Medical, TytoCare, Neugen, Vouchers 4 Veggies, Steady, Beneficial State Bank, Simple, and Credit Karma. Prior to joining Irrational Labs, Richard was a Senior Behavioral Scientist at the Common Cents Lab, a Duke University initiative which leverages behavioral economics to improve the financial well-being of low and moderate income Americans, where he designed and launched numerous behaviorally-informed products, features, initiatives, and experiments. Formerly Richard has applied behavioral economics at ideas42 and developed randomized controlled trials at Innovations for Poverty Action in Morocco. He has also served as a Team Lead/Senior Investment Officer and a Senior Advisor at USAID's Office of Development Credit and worked at Cornerstone Research, an economic and financial consulting firm specializing in complex commercial litigation. Richard holds a Master's degree from Columbia University's School of International and Public Affairs, where he studied Advanced Policy and Economic Analysis and a Bachelor's degree from the University of Virginia, where he studied economics, Spanish, and French, graduating Phi Beta Kappa. For more information, you can email Richard at richard@irrationallabs.com or visit his website at https://irrationallabs.com/.

This episode's Community Champion Sponsor is Ossur. To learn more about their ‘Responsible for Tomorrow' Sustainability Campaign, and how you can get involved: CLICK HERE---Episode Overview: How can we democratize access to personalized nutrition care? Our next guest, Vanessa Rissetto, is revolutionizing the field as CEO and Co-founder of Culina Health. With a unique background blending nutrition expertise and business acumen, Vanessa has built a rapidly growing virtual nutrition platform that's covered by insurance. Under her leadership, Culina Health has expanded to over 90 registered dietitians, raised more than $20 million in venture funding, and is a trusted referral partner for physicians nationwide. As an underrepresented founder breaking barriers in both healthcare and tech, Vanessa is passionate about making quality nutrition care accessible to all. Join us to discover how Culina Health is transforming the nutrition landscape and improving health outcomes through personalized, expert-led care. Let's go!Episode Highlights:Led Culina Health to nearly $1 million in first-year revenue through organic growth and physician referrals, proving the demand for accessible nutrition care.Built trusted relationships with One Medical, where 60% of physicians now refer patients to Culina Health before specialty care providers.Maintained exceptional team retention, demonstrating strong company culture.Scaled to 4,500 monthly patient sessions while staying capital efficient, only expanding technology investment after Series A funding.Disrupted the industry by focusing on insurance coverage and medical partnerships instead of direct-to-consumer marketing.About our Guest: Vanessa Rissetto is a registered dietitian and the co-founder and CEO of Culina Health, a clinical nutrition care company she established in 2020. Prior to founding Culina Health, Vanessa served as the Director of Dietetic Internships at New York University (NYU), where she led clinical nutrition treatment for a diverse patient population and mentored early-career dietitians, many of whom now work at Culina HealthVanessa holds a bachelor's degree in history from Fordham University and a master's degree in marketing from NYU. She later pursued her passion for nutrition by completing her dietetic internship at Mount Sinai Hospital, where she worked as a senior dietitian for five years She is certified in Adult Weight Management (Levels I & II) by the Academy of Nutrition and Dietetics.Under Vanessa's leadership, Culina Health has raised $13 million in venture funding and has become a leading trusted care provider for physician referrals, with patient outcomes consistently surpassing industry averages. She has also cultivated an all-female leadership team that strives to make nutrition care more inclusive and accessible for everyone.A sought-after speaker, Vanessa is a frequent guest on the "Today" show and has shared her expertise at investor and industry summits such as Rethink, Graham & Walker, and Tensility. Her insights have garnered national press coverage in publications including The New York Times, Bon Appetit, Vogue, Women's Health, Shape, Good Housekeeping, Men's Health, Prevention, PopSugar, Well+Good, Refinery29, INSIDER, and Allure. Recently, Vanessa was honored by Goldman Sachs as one of the “Most Exceptional Entrepreneurs in 2023.” She has also been recognized by Essence as one of the "Black Nutritionists Who Will Change the Way You Think About Food," by Byrdie as one of the "Dietitians Carving Out Space for Black People in the Nutrition Industry," and by NPR as "A...

In this episode, Laura Dyrda, Vice President and Editor-in-Chief at Becker's Healthcare, joins Scott Becker to discuss Amazon's partnership with Cleveland Clinic and One Medical's expansion into primary care. Laura also highlights the financial struggles faced by health systems, recent layoffs, and efforts to address rising costs and reimbursement challenges.

Michael chats with Preethi Raju, Product Design Leader, most recently at Amazon One Medical. In this episode, Michael and Preethi discuss Preethi's background and journey toward her role, the importance of holistic design in healthcare, innovation and collaboration in healthcare through design, how thoughful product design creates real impact in healthcare, and much more. 

Kristen Berman co-founded Irrational Labs, a behavioral product design company, with Dan Ariely in 2013. Irrational Labs helps companies and nonprofits understand and leverage behavioral economics to increase the health, wealth and happiness of their users. In this episode, Kristen explores the intricacies of pricing strategies, emphasizing the importance of understanding behavioral economics to influence consumer decisions effectively. She discusses how techniques like the decoy effect, anchoring, and the power of price endings (like 99 cents) can drive customer behavior. Additionally, she highlights the challenges of pricing revolutionary products due to the lack of reference points and the creative approaches needed to establish them in the market.   Why you have to check out today's podcast: Deep dive into pricing strategies like the Good-Better-Best model, the Decoy Effect, and the psychology behind price ending to help you understand how to make pricing decisions that drive customer behaviors and increase sales. Find out valuable perspectives on how human psychology influences purchasing decisions which is essential for anyone looking to optimize their pricing or marketing strategies. Discover practical advice and real-world examples to see how you can apply these concepts to your own business.   "It's all relative. So, what are customers using as a reference point? If it's off your product site, then you need to help them create a new reference point within your product site." - Kristen Berman   Topics Covered: 01:14 - Sharing how she transitioned into behavioral economics from her role as a product manager at Intuit 03:42 - How behavioral science tie to pricing and product 06:10 - An example of how behavioral economics influence product decisions 08:50 - Explaining the concept of the "paradox of choice" 11:35 - Turning the path of least resistance into the preferred choice 14:30 - Simplifying decision-making for customers with the concept of "good, better, best" product offerings 16:42 - Explaining the decoy effect and how it influences consumer decision-making 19:09 - The reason behind the presentation of pricing options in the context of behavioral economics 22:43 - The concept of framing in sales in the context of product features and the importance of trials in subscription-based models 25:25 - How people often rely on heuristics, or mental shortcuts, when making decisions about prices 28:56 - Kristen's best pricing advice 29:28 - Various sources of reference points 31:19 - The challenge of pricing revolutionary products due to the lack of existing reference points   Key Takeaways: "People don't come in with an understanding of the exact thing that they want to purchase at the exact moment. And so, our job is to help them understand value, and choice helps people understand value." - Kristen Berman "We're using the heuristics on how big the number is to make a lot of fairness decisions." - Kristen Berman "We are relative creatures. We have reference points and we use our reference points to understand value. And so, it's not just the price, it's the reference point that we're using." - Kristen Berman   People/Resources Mentioned: Intuit: https://quickbooks.intuit.com/ TikTok: https://www.tiktok.com Airbnb: https://www.airbnb.com Dan Ariely: https://danariely.com/all-about-dan/ One Medical: https://www.onemedical.com Steve Jobs: https://en.wikipedia.org/wiki/Steve_Jobs Apple: https://www.apple.com/ YouTube: https://www.youtube.com Netflix: https://www.netflix.com/ Study: https://play.google.com/store/apps/details?id=com.thesoundagency.study&hl=en_ZA&pli=1Shopify: https://www.shopify.com/ph   Connect with Kristen Berman: LinkedIn: https://www.linkedin.com/in/kristenberman/   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mark@impactpricing.com  

Americans rely on the Food and Drug Administration to make sure that medical devices are safe. Reporting by KFF Health News has raised questions about how the FDA has dealt with some products, including a device that treats a heart condition with concerns surrounding its safety. Ali Rogin sits down with David Hilzenrath, senior Washington correspondent for KFF Health News. PBS News is supported by - https://www.pbs.org/newshour/about/funders

Americans rely on the Food and Drug Administration to make sure that medical devices are safe. Reporting by KFF Health News has raised questions about how the FDA has dealt with some products, including a device that treats a heart condition with concerns surrounding its safety. Ali Rogin sits down with David Hilzenrath, senior Washington correspondent for KFF Health News. PBS News is supported by - https://www.pbs.org/newshour/about/funders

This episode is brought to you by the following:  K12: Go to https://www.K12.com/VALERIA today to learn more and find a tuition-free K12-powered school near you  Creator Method: Head to https://www.creatormethod.com and join our thriving community today.  Use promo code NOTALONE at checkout to get 10% off your first year of Creator Method membership. In this episode, Valeria sits down with Dr. Aviva Romm, a renowned integrative physician, midwife, and herbalist, to dive deep into the complexities of women's hormonal health. They explore the controversial topic of birth control, discussing the widespread misinformation and the varied perspectives on its use. Dr. Romm provides insights into the benefits and risks of hormonal contraceptives, emphasizing the importance of understanding one's body and making informed decisions. The conversation extends into a broader discussion on how women can reclaim control over their health through natural methods, proper education, and integrative approaches that encompass diet, lifestyle, and reducing exposure to environmental toxins. Dr. Aviva Romm brings decades of experience in holistic medicine, blending her extensive knowledge of conventional medicine with herbalism and midwifery. As an author of several books on women's health, including the acclaimed "Hormone Intelligence," Dr. Romm has become a trusted voice for women seeking to understand and balance their hormones naturally. Throughout the episode, she emphasizes the importance of self-advocacy in healthcare and offers practical advice on how women can better support their hormonal health through informed choices and by reconnecting with their bodies. Aviva is on: https://www.instagram.com/dr.avivaromm/   https://avivaromm.com/  Resources:  Hormone Intelligence by Dr. Aviva Romm: https://www.amazon.com/dp/0062796216?linkCode=ssc&tag=onamzvaler076-20&creativeASIN=0062796216&asc_item-id=amzn1.ideas.2IANCXZE2RU26&ref_=aip_sf_list_spv_ofs_mixed_d_asin  Women Who Run With Wolves: https://a.co/d/4kWjO1N  Parsley Health: https://www.parsleyhealth.com/  One Medical: https://www.onemedical.com/  Natural Cycles App: https://www.naturalcycles.com/  Oura Ring: https://rstyle.me/+Grxs2U3cuyRA6ZbirigVVA?li=47a8c5f9-504d-11ef-b768-0242ac11000d&lpm=EXACT&pt=timeline&__cid=1144&l=en&p=explore-displayName-posts-id&r=explore-displayName&rr=explore-displayName-posts-id&vid=1e59ed37-2e05-4a37-86c7-d4d8dd061193&hpd=false  Shop my look from this episode: https://liketk.it/4JbzW  **Medical Disclaimer: The use of information on this podcast or materials linked from this podcast is at the user's own risk. The content of this podcast is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Users should not disregard or delay in obtaining medical advice for any medical condition they may have and should seek the assistance of their health care professionals for any such conditions.  What We Talked About: 00:00 Intro 02:43 Birth control pills 09:16 Women healthcare 15:51 The pill is just a band-aid 16:36 Overriding normal hormonal cycle 18:48 Post-pill transition 21:34 Balanced hormone 27:21 Can't heal if you can't feel 29:00 Is PMS real?  31:14 Self-diagnosed PMS 33:05 Hormones and emotions 38:25 How to take care of yourself as a woman? 40:00 Happy mothers matter 41:40 How to reclaim your wild self 46:09 Understand your menstrual cycle 51:20 Detoxing 57:14 Other contraception options 01:01:32 Contraceptives for men 01:03:50 Information sharing online 01:0:07 Where to find Aviva Learn more about your ad choices. Visit megaphone.fm/adchoices

CMS finalizes a 2.9 percent Medicare pay bump for inpatient hospital care in 2025. Google is not renewing its contract with Amazon's One Medical. And more states pass legislation to limit hospitals and provider organizations' liability following cyberattacks. That's coming up on today's episode of Gist Healthcare Daily. Hosted on Acast. See acast.com/privacy for more information.

Good morning from Pharma and Biotech daily: the podcast that gives you only what's important to hear in Pharma e Biotech world. GSK's vaccine sales are slowing down, while Merck's Gardasil sales dropped in China, leading to a slide in Merck's shares. Keytruda reached a sales milestone of $7 billion. Leqembi was voted down by European regulators. Bristol Myers' beat completes a strong week of pharma earnings. Vertex's pain drug received speedy FDA review, and trends in the obesity drug market are discussed. Eisai plans to appeal the negative recommendation for their Alzheimer's drug. Overall, the pharma industry is experiencing various developments and challenges, with companies adjusting their forecasts and strategies to navigate the changing landscape.Stryker plans to be "very active" in mergers and acquisitions, with the CEO hinting at potential interest in soft tissue robots after a record quarter of orthopedic robot installations. Labcorp is expanding its Ultima pact to boost genomic diagnostics by using Ultima Genomics' machine to sequence genomes for $100. The FDA sent a warning letter to defibrillator battery manufacturer Amco, which supplies batteries to companies like Philips, Stryker, and Zoll. At the FDA's first home health hub meeting, a patient shared a day in the life with diabetes, aiming to improve health equity by considering living conditions in device design. FDA officials outlined the benefits of AI lifecycle management, presenting a seven-stage diagram for monitoring artificial intelligence software development. Other news includes Flo Health reaching unicorn status with a $200 million raise, Google cutting ties with Amazon's One Medical, and a study finding that a blood test accurately diagnosed Alzheimer's 90% of the time.Humana is expected to lose a 'few hundred thousand' Medicare Advantage members next year after reducing its plan footprint for 2025. CHS is selling 3 hospitals and exiting Pennsylvania as part of plans to offload assets worth $1 billion this year. Google has cut ties with Amazon's One Medical, which was a major setback for the company. North Carolina is offering enhanced Medicaid funds to hospitals that help eliminate medical debt, with experts calling it a "win-win" for patients and providers. Additionally, a data breach at Healthequity could affect 4.3 million individuals.GSK is cutting vaccine forecasts due to slower U.S. sales of their shingles vaccine, while predicting faster overall growth. Pfizer's CEO remains confident in the company's position with an obesity drug, despite delays. Merck's shares dropped as sales of Gardasil decreased in China. Vertex's pain drug is getting a speedy FDA review, Keytruda hit a sales milestone, and biotech startup Airna raised $60 million for RNA editing medicines.GSK has lowered its full-year vaccine guidance for 2024 due to disappointing Q2 sales and challenges with updated CDC guidelines on RSV shots for seniors. The Biosecure Act could impact biotech and biopharma markets in the US and China. Other top stories include new data on Leqembi, rising biopharma investment activity, and updates on various companies in the industry.Experian has launched a retail media solution for networks looking for richer data, while Shapermint's AI ad tool is helping drive profits. Retail media networks are expanding their scope, potentially leading to challenges. Creators and marketers are advised to protect themselves while using AI. NBCUniversal has broken Olympics ad records, with over $1.2 billion in ad sales.Pharma companies are facing penalties for raising drug prices faster than the rate of inflation, with the negotiation period for price talks with Medicare set to expire soon. These penalties are part of the Inflation Reduction Act, which has been met with resistance from the pharma world.The Biosecure Act could have significant implications for biopharma marketSupport the Show.

I wanted to talk with Dr. Lee because so many RHV (Relentless Health Value) listeners are trying to figure out how to sustain primary care as a stand-alone entity when the most obvious and most common way to make enough money in primary care is to drive and maximize the dollars from downstream volume of high-priced service lines, which, if you think about it, undermines the entire point of primary care. To read the full article, show notes as well as the links mentioned visit our episode page. While there, consider signing up for our free weekly newsletter. In Episode 445 of Relentless Health Value, Stacey Richter interviews Dr. Tom Lee, founder of One Medical and Galileo, about the sustainability of standalone primary care practices in 2024. Dr. Lee also was a founder at Epocrates They discuss the paradox of primary care, the economic challenges of running an independent practice, and the importance of enlightened leadership with a value-focused mindset. Dr. Lee emphasizes innovative service operations, cutting hidden waste, and balancing human-centered care with efficient processes. The conversation explores various facets of primary care, including access, longitudinal patient care, and the role of technology. Tune in to understand how primary care can thrive amidst economic and systemic challenges. 07:02 What is the paradox of primary care? 09:19 Why is it hard to run an independent primary care practice? 10:01 What are the barriers to running an independent primary care practice? 10:41 Can you have fee for service and value? 12:25 “Value is more about a mindset.” 13:22 What hidden waste is there in a primary care practice? 15:11 What do you need to have a value-focused mindset? 17:14 Why does access precede quality? 18:20 Why have retail clinics failed in being longitudinal primary care destinations? 20:29 What is a longitudinal primary care destination and why does it matter? 23:48 What are the nuances of a service business that make them challenging for managers? 24:35 How do you find the balance between fee for service and value? 31:17 EP438 with John Lee, MD. 32:14 How can you invest in quality without a value-based contract? 34:19 How do you address the trade-off between fee-for-service finances and investing in value-based care? 35:36 Where is the “productive middle”? 36:27 Dr. Tom Lee's message to payers. 39:55 Dr. Tom Lee's message for policymakers.  

The conversation covers various topics including using Readwise and other tools for reading and consuming content, the integration of Kindle and Audible, the benefits of One Medical for healthcare, and the rise of phone scams and ways to combat them. In this conversation, John and Jeremy discuss various topics including security extortion, protecting family members from scams, the future of audio books, and the challenges of consuming news. They also touch on the importance of parental controls and the potential dangers of AI-generated voices. 

Jacob sits down with Amir Dan Rubin, the CEO and Founding Managing Partner at Healthier Capital. Amir previously served as the CEO of One Medical and Stanford Health Care, as well as an EVP at United/Optum. They discuss payer-provider integrations, lessons learned from leading One Medical, applications of generative AI, and more. (0:00) intro(0:44) when does venture capital make sense in the healthcare world?(3:04) the future of health systems as we move towards value-based care(5:14) dealing with staffing shortages and leveraging new technologies(11:49) hospitals investing in companies(16:13) the gold standard of United Optum(18:57) is the payer-provider combo inevitable?(27:21) the key to successful acquisitions(33:36) Amazon's acquisition of One Medical(38:25) over-hyped/under-hyped(40:23) surprises and decisions at One Medical Out-Of-Pocket: https://www.outofpocket.health/

Sunday on PBS News Weekend, how one country is tackling methane emissions with a first-of-its-kind tax on livestock. Then, concerns arise about patient safety after leaked documents show call center staff mismanaged some cases at Amazon's One Medical. Plus, why climate change is forcing some countries to focus more on preserving their history. PBS News is supported by - https://www.pbs.org/newshour/about/funders

Serious questions are rising over a new player in American health care: Amazon. In 2023, the online giant bought One Medical and its primary care clinics across the country. But leaked documents reported by The Washington Post show call center staff who lacked medical training put more than a dozen patients at risk. Lisa Desjardins speaks with Washington Post reporter Caroline O'Donovan for more. PBS News is supported by - https://www.pbs.org/newshour/about/funders

Serious questions are rising over a new player in American health care: Amazon. In 2023, the online giant bought One Medical and its primary care clinics across the country. But leaked documents reported by The Washington Post show call center staff who lacked medical training put more than a dozen patients at risk. Lisa Desjardins speaks with Washington Post reporter Caroline O'Donovan for more. PBS News is supported by - https://www.pbs.org/newshour/about/funders

In this Episode I was in conversation with Karyn Forsyth Duggan who is a functional nutritionist and a certified natural chef, with over 17 years of experience, including working as One Medical's lead nutritionist from ‘08 through ‘17. She's on a mission to help people minimize the need for medication(s) to manage their heart health; she works to address blood sugar, cholesterol, blood pressure as well as waist size.In addition to her 9 years with One Medical, Karyn holds a Master of Science in Nutrition and Integrative Health, and is a Board Certified Nutrition Specialist® (CNS) - credentialed by the American Nutrition Association®. Karyn is also an IFMCP (Institute for Functional Medicine Certified Practitioner - considered the gold standard of functional medicine training), and she trained with behavior design psychologist Dr. B.J.Fogg of Stanford University.  Karyn says facilitating behavior change is an essential component of her practice.Podcast Disclaimer:The information and opinions presented in the Heart Attack Thriver Podcast is not intended as, and shall not be understood or construed as, medical advice. While the information provided on this Podcast relates to medical issues, and health and wellness, the information is not a substitute for medical advice from a Medical Professional who is aware of the facts and circumstances of your individual situation.#heartattack #heartattacksurvivor #heartattackprevention #awarenessiseverything #knowthesigns #knowthesymptoms #knowyourfamilyhistory #listentoyourbody #itsnotalwaystextbooksymptoms #seekhelpimmediately #call911 #breathe#listentoyourheart #listentoyourbody #theheartattackthriver #theheartthriverpodcastContact for Karyn:IG: @kfd.proactive.heart.health Website: https://www.karynforsythduggan.com/Thank you for listening and please be sure to hit “SUBSCRIBE”, and “SHARE” this podcast with anyone that you feel could benefit from it.If you'd like to reach me for support or to leave a comment or feedback, please send an email to:: brian@thekindfulnesscoach.com

Amanda Silberling of TechCrunch joins Mikah Sargent this week! California is seeking to crack down on smartphone usage in schools. A new social media network has been launched where AI and humans coexist on the platform. Social media influencers are barely getting by. And patient safety issues have increased at Amazon's One Medical primary care service since Amazon acquired the service and shifted care to call center contractors. Mikah Sargent shares his story of the week about how California Governor Gavin Newson is seeking to restrict the usage of smartphones at its schools during the day. Amanda Silberling talks about a new social media network from a former Snap engineer called Butterflies, where humans and AI coexist on the network and can interact with one another. Mikah talks about how social media influencers are barely getting by through sponsorship deals and ad revenue payouts from social networks like YouTube or TikTok. And finally, Caroline O'Donovan from The Washinton Post talks about patient safety issues at Amazon's One Medical service following Amazon's acquisition of the primary care service and shifting support to a call center staffed primarily by contractors. Hosts: Mikah Sargent and Amanda Silberling Guest: Caroline O'Donovan Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsor: panoptica.app

Amanda Silberling of TechCrunch joins Mikah Sargent this week! California is seeking to crack down on smartphone usage in schools. A new social media network has been launched where AI and humans coexist on the platform. Social media influencers are barely getting by. And patient safety issues have increased at Amazon's One Medical primary care service since Amazon acquired the service and shifted care to call center contractors. Mikah Sargent shares his story of the week about how California Governor Gavin Newson is seeking to restrict the usage of smartphones at its schools during the day. Amanda Silberling talks about a new social media network from a former Snap engineer called Butterflies, where humans and AI coexist on the network and can interact with one another. Mikah talks about how social media influencers are barely getting by through sponsorship deals and ad revenue payouts from social networks like YouTube or TikTok. And finally, Caroline O'Donovan from The Washinton Post talks about patient safety issues at Amazon's One Medical service following Amazon's acquisition of the primary care service and shifting support to a call center staffed primarily by contractors. Hosts: Mikah Sargent and Amanda Silberling Guest: Caroline O'Donovan Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsor: panoptica.app

Amanda Silberling of TechCrunch joins Mikah Sargent this week! California is seeking to crack down on smartphone usage in schools. A new social media network has been launched where AI and humans coexist on the platform. Social media influencers are barely getting by. And patient safety issues have increased at Amazon's One Medical primary care service since Amazon acquired the service and shifted care to call center contractors. Mikah Sargent shares his story of the week about how California Governor Gavin Newson is seeking to restrict the usage of smartphones at its schools during the day. Amanda Silberling talks about a new social media network from a former Snap engineer called Butterflies, where humans and AI coexist on the network and can interact with one another. Mikah talks about how social media influencers are barely getting by through sponsorship deals and ad revenue payouts from social networks like YouTube or TikTok. And finally, Caroline O'Donovan from The Washinton Post talks about patient safety issues at Amazon's One Medical service following Amazon's acquisition of the primary care service and shifting support to a call center staffed primarily by contractors. Hosts: Mikah Sargent and Amanda Silberling Guest: Caroline O'Donovan Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsor: panoptica.app

Amanda Silberling of TechCrunch joins Mikah Sargent this week! California is seeking to crack down on smartphone usage in schools. A new social media network has been launched where AI and humans coexist on the platform. Social media influencers are barely getting by. And patient safety issues have increased at Amazon's One Medical primary care service since Amazon acquired the service and shifted care to call center contractors. Mikah Sargent shares his story of the week about how California Governor Gavin Newson is seeking to restrict the usage of smartphones at its schools during the day. Amanda Silberling talks about a new social media network from a former Snap engineer called Butterflies, where humans and AI coexist on the network and can interact with one another. Mikah talks about how social media influencers are barely getting by through sponsorship deals and ad revenue payouts from social networks like YouTube or TikTok. And finally, Caroline O'Donovan from The Washinton Post talks about patient safety issues at Amazon's One Medical service following Amazon's acquisition of the primary care service and shifting support to a call center staffed primarily by contractors. Hosts: Mikah Sargent and Amanda Silberling Guest: Caroline O'Donovan Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsor: panoptica.app

Amanda Silberling of TechCrunch joins Mikah Sargent this week! California is seeking to crack down on smartphone usage in schools. A new social media network has been launched where AI and humans coexist on the platform. Social media influencers are barely getting by. And patient safety issues have increased at Amazon's One Medical primary care service since Amazon acquired the service and shifted care to call center contractors. Mikah Sargent shares his story of the week about how California Governor Gavin Newson is seeking to restrict the usage of smartphones at its schools during the day. Amanda Silberling talks about a new social media network from a former Snap engineer called Butterflies, where humans and AI coexist on the network and can interact with one another. Mikah talks about how social media influencers are barely getting by through sponsorship deals and ad revenue payouts from social networks like YouTube or TikTok. And finally, Caroline O'Donovan from The Washington Post talks about patient safety issues at Amazon's One Medical service following Amazon's acquisition of the primary care service and shifting support to a call center staffed primarily by contractors. Hosts: Mikah Sargent and Amanda Silberling Guest: Caroline O'Donovan Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsor: panoptica.app

Amanda Silberling of TechCrunch joins Mikah Sargent this week! California is seeking to crack down on smartphone usage in schools. A new social media network has been launched where AI and humans coexist on the platform. Social media influencers are barely getting by. And patient safety issues have increased at Amazon's One Medical primary care service since Amazon acquired the service and shifted care to call center contractors. Mikah Sargent shares his story of the week about how California Governor Gavin Newson is seeking to restrict the usage of smartphones at its schools during the day. Amanda Silberling talks about a new social media network from a former Snap engineer called Butterflies, where humans and AI coexist on the network and can interact with one another. Mikah talks about how social media influencers are barely getting by through sponsorship deals and ad revenue payouts from social networks like YouTube or TikTok. And finally, Caroline O'Donovan from The Washinton Post talks about patient safety issues at Amazon's One Medical service following Amazon's acquisition of the primary care service and shifting support to a call center staffed primarily by contractors. Hosts: Mikah Sargent and Amanda Silberling Guest: Caroline O'Donovan Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsor: panoptica.app

Kara and Scott discuss the drama surrounding the Washington Post's new publisher and incoming editor, as well as Amazon's One Medical facing questions about its call centers. Then, Stanford's Internet Observatory, a prominent disinformation research group, is facing an uncertain future amid ongoing political attacks. Plus, OpenAI announces its newest board member, and might be moving closer to becoming a for-profit company. Finally, our Friend of Pivot is California State Senator Scott Wiener. Senator Wiener is working to pass an AI regulation bill, but not everyone in Silicon Valley is happy about it. Follow Scott at @Scott_Wiener Follow us on Instagram and Threads at @pivotpodcastofficial. Follow us on TikTok at @pivotpodcast. Send us your questions by calling us at 855-51-PIVOT, or at nymag.com/pivot. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Jacob and Nikhil sit down with Dr. Vivek Garg, the Chief Medical Officer & SVP, Primary Care at Humana; Chief Medical Officer at both CenterWell and Conviva; and a former clinical leader at CareMore, Oscar, and One Medical. They discuss Vivek's insights around primary care, value-based care, and more. (0:00) intro(0:52) how different care models compare(7:28) best areas to outsource(11:15) where are we in the adoption of value-based care?(14:40) how do we get hospitals on board with value-based care?(19:38) payer acquisition of provider assets(22:42) payers vs. providers(25:18) something Vivek thought would work that didn't(26:43) AI in healthcare(29:29) ambient clinical documentation(33:59) over-hyped/under-hyped(35:59) another company Vivek would want to run Out-Of-Pocket: https://www.outofpocket.health/

Drones In Healthcare: The Sky's the Limit Keenan Wyrobek, Co-Founder and CTO of Zipline, joins the Rap to talk about how drone delivery is changing the way that patients with chronic diseases access care, how it enables health at home, and how consumer-centric can mean getting physical things fast.  All that, plus the Flava of the Week about One Medical's newest expansion. One year after Amazon's acquisition, is there still a growth path for care models that are designed for humans, and can we double down on solving for access?  Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

After a two-year slump, the health care funding market could finally be picking up as AI gets leveraged in the sector. We speak with Amir Dan Rubin, managing partner and CEO of the VC firm Healthier Capital and former CEO of Amazon-acquired primary care provider One Medical on the state of health care startups and funding. Plus, some of the most advanced chips in the world will now be made in America, but by a foreign firm. Taiwan Semi is the largest chip manufacturer in the world and has secured $6.6 billion in subsidies from the CHIPS Act in addition to $5 billion in low-cost government loans. But how does that impact American chipmakers like Intel?

We're in the middle of cold and flu season, and everyone has their own way of dealing with it. But do any of the various medicines or home remedies actually work? This week Noah and Raj welcome Dr. Natasha Bhuyan a family physician and medical director of One Medical in Arizona to talk about the different things that are getting us sick and how we can get better, better.Want to add to the conversation, or think you might be doing something wrong? Email us at amidoingitwrong@huffpost.com. Hosted on Acast. See acast.com/privacy for more information.

Welcome to our interview with Joe Spector of Dutch, the premier direct-to-consumer pet telehealth company dedicated to revolutionizing pet telemedicine. Joe's journey from fleeing Uzbekistan as a young Jewish refugee to the mission of Dutch is a true testament to the American dream. In this episode, we will delve into: Joe's inspiring escape from Uzbekistan as a Jewish refugee at the tender age of 7. The profound influence of Joe's grandfather's business on his commitment to making healthcare more accessible. Dutch's impactful initiatives in bringing life-changing care to pets nationwide. Dutch is on a mission to revolutionize telemedicine for pets (just how Hims, One Medical, and Better Health have changed telemedicine for humans) through affordable and accessible healthcare plans. It is founded by the former CoFounder of Hims & Hers, Joe Spector, who has an incredible story that is a testament to the American dream. With the state of California just recently making veterinary telehealth legal as of January 1 by passing AB 1399, Dutch is the preeminent expert in the business of pet telehealth which is quickly becoming a national topic. 

For a full transcript of this episode, click here. This inbetweenisode is me geeking out, so if that's not your thing, you've been warned. There's a term I'd like to encourage anyone interested to look up. It's the narcissism of small differences. It explains a lot. The narcissism of small differences is the idea that those who, maybe in theory, should be friends/BFFs working side by side toward the same major goal are not. We divide ourselves into these micro-camps. Why? It's a thing to get really narcissistic about small differences. Consider vegans and vegetarians who are so often all up in each other's business in really nasty ways. Who knew whether or not someone decides to eat cheese could create such enmity? Or there's subreddits on Reddit dedicated to people fighting about fantasy football. You would think that everyone who plays fantasy football would be friends, except … not. There are apparently major schisms in the fantasy football world. Or consider branches of the same religion who are at war with one another. Consider people in the same political party fracturing over who is the very most whatever … pick something. So, now let's talk about the narcissism of small differences and how it's relevant when we're thinking about helping patients in the United States get better healthcare for an affordable price. We have these gigantic corporate entities right now very industriously vertically integrating to control supply chains and cornering markets buying up physician practices and using every trick in the book to extract maximum profitability from patients and taxpayers and employers. Achieving some kind of tipping point where these incredibly well-orchestrated and well-funded profit machines are driven back will only happen when enough people, individuals, amass behind that tipping point. It will take more than a village. And my ardent request here is to—I don't know—we quit it with the narcissism of small differences. Do not succumb. “When you cling to ‘my way' you preclude your ability to synthesize, cooperate, support, or even—in [some] extreme cases—peacefully co-exist with other members of your tribe. You destroy a fundamental reason for belonging in the first place: community.” That last bit was a quote from a blog post by Frances Cole Jones. I love the community who I interact with most on LinkedIn, and there's also some Listservs and some Slack groups that I love. Even X and Threads, for the most part, are lovely nests of great people trying to understand one another and further a common cause. I guess when you get into the kind of wonky stuff that you and I get into, there's a finite group of us who are even reading these Tweets or posts or whatever they are. It's a “small junior high school,” as one of my clients used to call it a long time ago. But there's also often enough that somebody who swoops down and in the name of ... something … slams a 95% aligned cause. It's like two people agreeing on the restaurant to go to lunch, but one wants to go there and get a rice dish or because it's closer to their house and the other wants to go there because the restaurant serves a great tortilla—and the two of them fight over what's the right reason to go to that restaurant or what the best item is on the menu. This is literally a metaphor that describes some of the sniping that I have seen, that you have seen amongst mostly aligned folks trying to figure out how to put patients over profits. I mean, guys, go to the restaurant. Once you're there, you can place separate orders. Work together to just get to the restaurant. It's certainly easier to say than do, but if we're aware of this and we focus on the points of agreement and maybe just think a little bit about whether the points of difference really even matter—in real life, not theoretical philosophy life—because a lot of times, they don't. And then divided we fall. I think a lot about small difference narcissism-ing when someone comments derisively that a post or an article puts too much emphasis on … I don't know, transparency or employers or mental health or … pick something. But here's the thing: In the village, everybody is gonna have different number one priorities. That's why it takes a village. Maybe I'm wrong, but I'm thinking it's not a zero-sum game. Just because someone is angling hard for patient empowerment or consumerism or whatever doesn't make it harder for anybody else to promote patient health literacy or better quality measures or integrated behavioral health. Probably it will make it easier, since both are trying to figure out how to put patients over profits. Both are pushing in the same direction, albeit one is headed northwest and the other one might be angled really far northeast. Point is, everybody will get momentum as long as we're all roughly headed northbound. Now, caveat and sidebar: There are people emphasizing things because they're actually working on them, and then there are people promoting things because it's good marketing. Jeff Hogan wrote about this at the beginning of January, and I agree with him here. Here's what he had to say, and then I'm gonna connect it back to what I think is a really important point about the narcissism of small differences. Jeff wrote: Over the course of the last month [I have] been asked no fewer than 20 times about exactly which conferences [I am attending] … this year. … All of my conference intentions are focused on one question: What will this conference do to promote a complete change in our healthcare paradigm … focused on superior [patient] access and outcomes as well as payment reform and care transformation? Said a different way, is this conference literally a honey pot for those who have screwed up the existing system and who are merely virtue signalling …? Who is speaking at this conference? Is it representatives of the same health systems and the same payors [and perpetuating] legacy moats and monopolies or is it a conference promoting change makers, risk takers and provider models and systems embracing risk and [healthcare] transformation? … What kind of change and innovation ever came out of an echo chamber? Challenging my friends and healthcare influencers to think carefully about their choices. Conferences create the opportunity to leverage great ideas and movements. We're finally seeing first followers having expanded influence. Are you one of them? So, talking about that conference that happens at the beginning of January, I heard that a CEO of a major PBM (pharmacy benefit manager) stood up in front of that room and used the word transparency or a synonym six times in five minutes. Check out this LinkedIn post/video and this article as to why my eyebrows are sky-high on what transparency actually means for the CEO when you look at what this PBM is actually doing. If you look at quarterly reports again of some of these big entities, the cover of that annual report has lots of wonderful patient-centric words on it—while if you look at how those entities are actually making money, it is in direct conflict with those words. Now, there's always going to be nuances here … always. And that's what makes this very subjective and very personal. Everyone doing well by doing good is going to have a marketing statement, and it wouldn't be a marketing statement if it didn't sound amazing, right? The nuance or the question is: To what degree are they actually achieving that marketing statement? What's the line that separates pure spin from an acceptable level of achievement of the marketing statement? Because we want to support the organizations that are trying here while, at the same time, make sure that we're kind of quarantining those who are just all talk in ways that confuse the marketplace and don't help patients get affordable quality healthcare, just like Jeff just said. I gotta say, sometimes I struggle here myself. This is why I wrote a manifesto (EP399 and EP400). And you might struggle, too. It's probably no coincidence that sometimes the loudest individuals advocating for patients over profits are retired. And, throwing no shade here, I love the whistleblowing and the truth telling. But I think we have to be a little careful because who is actually gonna do the changing and the tipping point reaching are those who are still working for a living on or about the healthcare industry. And when I say “working for a living,” I mean we're taking money and putting it in our pockets. We need to pay the rent and go on vacation every now and then. And we need money to pay for our family's healthcare. If we didn't take money, if we just volunteered, that cash might have funded more patient care or maybe made that care or premiums more affordable. Every one of us is a cost center if we think about it from the standpoint of the patient or plan member. Every one of us. If you did it for free, the money could accrue to patients, right? I also keep in my mind that there are, for sure, individuals within any of these profit-seeking, financially motivated, maybe not patient-motivated organizations; and these individuals have a job to do the good that that organization is doing. These are the ones who are actually working on pilots that actually work or doing work with social determinants of health or behavioral health that are actually (again) working. While I dislike the overall impact potentially of the one who is paying their paycheck, I gotta keep in mind that the more successful this individual is within that corporate entity, the more good that that entity is gonna wind up doing. I think about this because, again, my main concern is doing better by patients, helping the sort of insurgents within some of these entities. These entities should be held accountable, no doubt; but the people who work within them should—I don't know—I still want to encourage them to do better. The goal is to help patients, not catch up some good people in a quest to punish their boss. So, it's always a matter of degrees. It's always nuances. It's always how much value got delivered back for the dollars that we took in compensation for the work that we did. What did the work we do add up to? In my personal case—and I covered this in the manifesto (again, EP399 or EP400)—I worked really hard, by the way. I was sweating bullets when I was creating that manifesto. I was not sure whether I was gonna get skewered. It really was hard, and it took some major soul searching to create (again, EP399 and EP400). What I try to do, I usually shoot for trying to get patients better outcomes in a way that is cost neutral. The work that I do most of the time (ie, my day job) is probably not gonna lower costs. It's not gonna lower costs. It's just not within the parameters of what I do, and it's not within the parameters of my expertise. Others who I count on to do their thing here, they might be working the opposite angle—the care might be the same, but costs are reduced. Again, a fine way to go. Maybe some of you have figured out how to get patients better care at lower costs. That's the holy grail … and big kudos. But not everybody can do it. It's just not possible a lot of times on any number of levels that we don't have time to get into today. Again, all of this is why I wrote my manifesto for how I reconcile my own self and determine what “having personal integrity” means to me and for me and also for my company. And maybe over the years I've made some choices that I wouldn't make again—but those choices ultimately have wound up funding this podcast, so maybe that's my redemption potentially. I don't know. We all live and learn, and we can't start to hate ourselves because we haven't been perfect. A lot of times, you don't realize the ultimate impact of something until after you've done it. And at that point, you just gotta regroup and try again and do better this time. We all just have to contemplate patient impact. On the other hand, there are often conversations with very motivated entrepreneurs that I've had where the words affordability, impact on patient premiums, access, or better actual measurable health … these words don't come up. At all. Or you talk to somebody else who works at one of these behemoth payers or hospital systems or whoever, and those words do not come up. At all. Again, tracking back to the narcissism of small differences here, are we fighting with someone who is basically 95% aligned with what we're trying to do? Or is this somebody on the other side who's really not in the village because they do not have the same overall intent? The point I'm making here in this inbetweenisode is simply that if we're thinking about this from the standpoint of the patient, then every one of us who isn't retired or independently wealthy or volunteering, we all have a great opportunity to do some amazing work. But we're also all living in glass houses, and if somebody really wants to get all small difference narcissistic about it, they probably could very self-righteously take out most of us. This isn't some kind of cartoon where all the good guys all look the same and everything is black-and-white and there's no nuances. I'm belaboring these points because if we want to build a village, we cannot do so without contemplating who we choose to let in it and who we're gonna beat up on LinkedIn or wherever. But we can be a motley bunch and still work together, as long as we accept each other for the imperfect souls that we are and what we can in the aggregate add to the common cause. There's no “one size fits all” for what we want for ourselves and what we want our legacy to be. I wanna just track back for one sec to that earlier comment I made about people who work for a company that's actively working to take as much money out of the system as possible and give it to their shareholders at the corporate level … because here's an actual case study example of that, and maybe it will be helpful. The other day, I was talking to an actuary who worked for a large (again) payer. And this actuary was trying to figure out ways to create win-wins for plan members within the constraints of his job. This actuary, if he can figure out the math, given the scale of members that he'll reach, he could have a really large positive impact even if he only changes the trajectory of his math by a fraction of a percentage point. I want this guy on my team and in my tribe. He is trying to help, and he has the power to incrementally fix some stuff that is gonna matter to potentially millions of people. I'm not gonna kick him out of my village anyway because of who pays his paycheck. Conversely, I'm gonna try to encourage him to spread his way of thinking to the other actuaries that he works with. Or I get emails all the time (all the time) from people, especially at the beginning of their careers; and they're looking to find a job where they can make an impact. These are smart, ambitious young job searchers, and I hear from them so often I actually have a very long template response that I've been poking away at for years. And I always tell them some variation of many of the things that I have said on this podcast. Often enough, though, I'll get a response back that's something like, “Wow! Thanks so much. This was all so helpful. After much thought, I've decided I'll go work in private equity (PE). I'm gonna go work for a private equity firm so I can fund start-ups who are gonna make a difference for patients.” They may go on, and they mention how they were reading the Slack channel of one of these many groups where they don't talk about the stuff that we talk about on Relentless Health Value. They talk about the thrilling world of start-ups and health information technology and scaling and AI and repeatable whatever. Hold your judgment. I am managing to keep mine in check. I consider that Iora Health (now One Medical) and ChenMed really help a lot of patients. There are some great new companies out there. People also have made lots of money at some of them. Nuances. Choices. Also, who's their leadership? Now, it's inarguable that anyone that's working for a profit-seeking missile of a publicly traded company or a PE-funded company is going to have to contend with a moral framework that is more of a money framework than a moral framework. Same thing goes for anyone working at a huge, consolidated hospital system like the ones that get written up in the New York Times for all kinds of egregious stuff. This money focus may be irrevocably misaligned with the values of someone who works there, and the person may ultimately quit because it becomes too much cognitive dissonance. And if and when they quit, great. They're at a different place in their journey. Maybe they listened to Relentless Health Value long enough and began to realize some of their employer's Kool-Aid might not taste quite right. For them to get to the next stage of their journey and have the impact that they may ultimately want to have, they kinda had to start out in the belly of the beast—and I won't hold that against them, especially if they were able to alter the trajectory of the organization or help patients along the way while they were there. Here's another example to think about as we think about the narcissism of small differences and who gets to be in the village and who we're gonna tell to talk to the hand. I was talking to a friend of my dad's who literally was going to die from a neuroendocrine cancer. He had weeks to live, maybe not even plural. He was given a new immunologic cancer drug. And it's now two years later, and he's still here and in remission. According to the package insert of this drug, he'll probably have 47 months, almost four years, of extra life. Yeah, that drug was expensive. I opened my mouth to say something, and my dad's friend … he kinda shushed me. He said, “Do not say anything bad about the pharma company or my doctors at the big, consolidated health system where I got my care. I am alive, and I should be dead.” This is why I started Relentless Health Value and why I continue to do this thing. It's because almost everything in the healthcare industry along the good-for-patients curve is a matter of degrees. Tip too far in one direction, and we start to cost more than the value we put out in exchange. Tip too far in the other direction, we go out of business. Everything I talk about on Relentless Health Value is in the service of helping myself and you and anybody else I can reach. It's in the service of us figuring out how all of these nuances work in the real world—to help figure out who gets what when and how that might impact patients caught in the crossfire. It's to help figure out my own path forward that I can be proud of, and maybe I can help others trying to do the same. But at the end of the day, we're all gonna make slightly different choices and evaluations. Please don't let the narcissism of small differences prevent us from creating a village large enough to fix healthcare for patients. Also, it's just a nicer way to exist. Also mentioned in this episode are Frances Cole Jones; Jeffrey Hogan; Eric Bricker, MD; Iora Health; and ChenMed. For more information, go to aventriahealth.com.   Each week on Relentless Health Value, Stacey uses her voice and thought leadership to provide insights for healthcare industry decision makers trying to do the right thing. Each show features expert guests who break down the twists and tricks in the medical field to help improve outcomes and lower costs across the care continuum. Relentless Health Value is a top 100 podcast on iTunes in the medicine category and reaches tens of thousands of engaged listeners across the healthcare industry. In addition to hosting Relentless Health Value, Stacey is co-president of QC-Health, a benefit corporation finding cost-effective ways to improve the health of Americans. She is also co-president of Aventria Health Group, a consultancy working with clients who endeavor to form collaborations with payers, providers, Pharma, employer organizations, or patient advocacy groups.   00:42 What “the narcissism of small differences” means. 02:18 How does this narcissism of small differences show up in the effort to fix the healthcare industry? 05:26 Quote from Jeff Hogan. 10:12 “What did the work we do add up to?” 16:31 Why we shouldn't judge someone for working within the “belly of the beast.”   For more information, go to aventriahealth.com.   Stacey Richter discusses small differences and #healthcaresystem fixes on our #healthcarepodcast. #healthcare #podcast #pharma #healthcareleadership #healthcaretransformation #healthcareinnovation   Recent past interviews: Click a guest's name for their latest RHV episode! Peter Hayes, Joey Dizenhouse, Benjamin Jolley, Emily Kagan Trenchard (Encore! EP392), Cora Opsahl (Encore! EP372), Jodilyn Owen, Ge Bai, Andreas Mang, Karen Root (Encore! EP381), Mark Cuban and Ferrin Williams  

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