Podcasts about customer again

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. Ready to scale your business without drowning in more to-dos?In this episode of the Master Your Business Podcast, I break down the uncomfortable truth that most entrepreneurs ignore: Working more isn't scaling. It's just surviving.If you've ever felt like your business can't run without you, like you've built yourself a job instead of a business, this one's for you.We'll talk about bottlenecks (yep, it's probably you), delegation that actually works, and why simplicity beats complexity every single time. Plus, I'll show you how to set your business up to run without you, so you can finally focus on growth, freedom, and doing the work that lights you up.Oh, and don't miss the free Business Scalability Checklist I've created for you. It's a game-changer. You'll find the weak points in your business before they break you. You can download it at www.deirdremartin.ie/scalabilitychecklistEpisode highlights:(00:00) If you disappeared from your business for 30 days, what would happen?(01:23) Why being the bottleneck is killing your business(02:12) The difference between delegating and abdicating (and why most people get it wrong)(02:46) How to buy back your time without sacrificing quality(07:51) Why scaling magnifies your business problems(09:01) Simplifying operations and tracking what actually matters(10:24) Why scaling requires structure, not hustle(11:54) What Olympic athletes can teach us about business strategy(15:54) The real reason your marketing strategy can't be an afterthought(17:41) Why you need visibility, rhythm, and a CEO mindset to grow sustainably(19:04) How to know what to fix first using the Business Scalability ChecklistWhether you're a coach, consultant, or service-based business owner looking to scale to 7 figures without burning out, this is the strategy shift you've been waiting for.Mentioned in this episode:

We are revisiting one of the most downloaded episodes of the CX Goalkeeper Podcast; we were joined by Joey Coleman, an expert in customer experience and the author of "Never Lose an Employee Again." This insightful discussion peeled back the layers of employee experience, its impact on customer experience, and how businesses can excel in both.Top 3 Key TakeawaysEmployee Experience as a Recruiting Tool: Companies can differentiate themselves in the job market by focusing on meaningful and unique employee benefits. The perks should not only be attractive but also reflective of the existing employee base.The Human Aspect in Leadership: Connecting emotionally and personally with your employees can go a long way in fostering a positive work environment. This connection makes the journey towards achieving business goals more cohesive and enjoyable.The Power of Empathy: As Joey's "Golden Nugget" suggests, "There's always an opportunity to treat humans as humans and to form personal and emotional connections... The best way to create these connections is through empathy."Joey Coleman:Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he collaborates with organizations worldwide, ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His two books have received critical acclaim, and both were instant Wall Street Journal bestsellers. Never Lose a Customer Again offers strategies and tactics for turning one-time purchasers into lifelong customers, and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he's spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his fantastic wife and two young sons.Contact Details:https://joeycoleman.com/https://www.linkedin.com/in/joeycoleman1/Joey's booksWith insightful observations and actionable advice, this episode is a must-listen for anyone seeking to enhance their company's customer and employee experiences.Follow, rate, and review the podcast. - Apple Podcast: http://cxgoalkeeper.com/apple- Spotify: http://cxgoalkeeper.com/spotify

The 2025 Two-Brain Summit will inspire and equip fitness professionals to make a difference in their clients' lives—in other words, to Help Best.In this episode of “Run a Profitable Gym,” Chris Cooper provides a sneak peek into this year's summit for gym owners and coaches, happening June 7-8 in Chicago.He walks through the action-packed itinerary, starting with morning workouts featuring Rogue equipment and coaching from Jason Khalipa and other top pros. Coop also runs through the workshops that will happen in two rooms—one for owners and another specifically for fitness coaches.Special guests will include Joey Coleman, bestselling author of “Never Lose a Customer Again,” and Jonathan Goodman, owner of the Personal Trainer Development Center and author of the newly released book “The Obvious Choice.” Also taking the stage are Mayhem Nation and Bill Parisi of Parisi Speed School, as well as several of Two-Brain's elite mentors.On the coaches side, Khalipa and the NCFIT crew have 2.5 hours to get trainers moving in a hands-on, high-energy coaching workshop.Tune in to hear the full schedule. Then use the link below to get your tickets before prices go up on Feb. 1.LinksTwo-Brain Summit TicketsGym Owners UnitedBook a Call  0:59 - This year's theme2:56 - What to expect 6:24 - Owners: speakers & workshops18:36 - Coaches: speakers & workshops 25:31 - Why bring your coaches?

Are your clients truly set up for long-term success? A well-crafted client onboarding process can make or break your partnerships. The first 90 days are critical; they either nurture client loyalty or risk early disengagement. In this episode of The Agency Blueprint, I discuss the importance of developing a comprehensive client onboarding process to shape long-term client relationships. I share actionable strategies to build trust and exceed client expectations, ensuring they feel confident about their decision to partner with you. Don't miss this episode to learn how to prepare and structure successful internal and client kickoff calls. Key Questions: [01:30] Why are the first 90 days of onboarding crucial for setting the tone of your client relationship? [05:39] How do you prepare your team to allow them to have success in the onboarding process? [05:52] How do you ensure your team effectively transfers client information from sales to production without losing key information? [10:47] Are your internal kickoff meetings prepared enough to ensure your team fully understands the client's needs before interacting directly with them? What You'll Discover: [01:40] The importance of understanding buyer's remorse and ways to turn uncertain clients into long-term partners. [03:30] How to map out positive and negative touchpoints in the onboarding process to enhance the client experience. [05:52] Avoid miscommunication between sales and production teams by preparing internal teams effectively. [08:33] The importance of involving the account leads early to build trust and reduce client anxiety. [09:16] How to efficiently resource allocate a client's work in the proposal phase with tools like Harvest and Float. [09:53] The importance of welcoming clients warmly within 24 hours to build immediate confidence. [10:57] The importance of pre-meeting preparation for a successful internal kickoff call to ensure everyone is informed. [14:22] How to structure a client kickoff call, focusing on objectives, deliverables, and communication clarity. [15:32] The importance of ensuring you stay in communication with the client to keep them informed on the behind the scenes. [16:10] A few thoughtful things you can do to surprise the client and cement your relationship. Book Mentioned: Never Lose a Customer Again by Joey Coleman

Dr. Jay and Brad had the pleasure of hanging out and talking college football with their great friend, Joey Coleman, on TechTalk this week!As a keynote speaker, workshop leader, and consultant, Joey Coleman helps businesses design creative ways to engage their customers and employees - especially in the crucial First 100 Days® of the relationship lifecycle. Joey Coleman has an eclectic background that has seen him defend "alleged" criminals, sell custom research to Fortune 500 executives, race along the Great Wall, juggle in front of the Taj Mahal, emcee charity auctions, work in the White House, sing a solo at the Kennedy Center, and travel to 51 countries (and counting).As a professional speaker who has given thousands of speeches all over the world, Joey Coleman also works with a small number of private coaching clients to develop and hone their speaking skills.His #2 Wall Street Journal best-selling book, Never Lose a Customer Again, discusses the eight phases your customer has the potential to travel through as part of their customer journey and the six tools you can use during that journey to create remarkable experiences for your customers.His newest book, Never Lose an Employee Again, discusses the importance of creating remarkable employee experiences. Published by Portfolio/Penguin, this book is now available via e-book, audiobook and hard back!

In this episode of Grow a Small Business, host Troy Trewin interviews Kristi Herold, founder of JAM, shares her inspiring journey of growing a business from $50,000 in first-year revenue to an 8-figure success over 28 years. With 50 full-time and 400 part-time team members, JAM connects communities through play in 25 cities, offering adult sports leagues and corporate team-building events. Kristi highlights the impact of a people-first culture, 11 strategic acquisitions, and her innovative onboarding process. Tune in to learn how she transformed challenges into growth opportunities while creating meaningful connections that change lives. Other Resources: QFF: Mastering Employee Retention: Insights from Joey Coleman, Seasoned Chief Experience Composer with 20+ Years in Business Leadership, Managing Teams of 50+, and Generating Millions in Revenue. (Episode 520 - Joey Coleman) Success at Waubs Harbour Distillery: Bec Polmear on Building a Profitable Maritime Whisky Brand, Using Ocean-Cooled Techniques, and Creating a Legacy with Authentic Tasmanian Flavors and Global Ambitions in 18 Months of Sales. (Episode 600 - Bec Polmear) An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it's FREE. Listen to 'It Pays to Play,' a book by Kristi Herold, on Spotify. Get your copy of It Pays to Play: How Play Improves Business Culture by Kristi Herold on Amazon Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? The hardest thing is staying motivated when facing challenges that aren't enjoyable, like legal issues or HR problems. Kristi emphasizes the importance of resilience and staying committed to the purpose, even on tough days, as not every day will feel rewarding. What's your favourite business book that has helped you the most? Kristi Herold's favorite business books include Never Lose a Customer Again and Never Lose an Employee Again by Joey Coleman. She appreciates these books for their insights into customer and employee retention strategies. Additionally, she values WTF: Willing to Fail by Brian Scudamore for its lessons on embracing failures as opportunities for growth. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Kristi highly recommends Guy Raz's How I Built This for deep dives into entrepreneurial journeys and Built to Sell by John Warrillow, which emphasizes structuring a business to operate efficiently, whether or not you plan to sell. What tool or resource would you recommend to grow a small business? Kristi Herold recommends incorporating play as a powerful tool to grow a small business. By integrating play into the workplace—such as shoutout channels, playful meeting starters, and team-building activities—businesses can foster stronger team connections, boost morale, and enhance productivity. She emphasizes that creating a fun, engaging culture leads to better collaboration and overall business success. What advice would you give yourself on day one of starting out in business? Kristi Herold advises her day-one self to "enjoy the journey." She reflects that it's important not to rush through milestones but to savor the day-to-day experiences, both good and challenging. Building a business is a marathon, not a sprint, and finding joy in the process is key to long-term success and fulfillment. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Success is about the positive impact you make on people's lives, not just the numbers — Kristi Herold Great culture begins with treating your team well and aligning them with your vision —  Kristi Herold Never give up—resilience is the key to navigating the ups and downs of entrepreneurship — Kristi Herold      

In this episode, we dive into the critical first 100 days after a customer purchases from your Etsy shop. Drawing inspiration from Joey Coleman's book Never Lose a Customer Again, we explore why this period is crucial for building loyalty and turning one-time buyers into lifelong fans.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1501: Neil Patel offers insightful strategies to enhance customer retention, focusing on practical approaches like improving customer service, creating loyalty programs, and leveraging feedback. These tactics, supported by data, help businesses reduce churn while fostering long-term customer relationships. Read along with the original article(s) here: https://neilpatel.com/blog/how-to-improve-customer-retention/ Quotes to ponder: "Keeping customers happy is just as important as acquiring new ones." "By consistently providing value, you give customers more reasons to stay loyal to your brand." "Loyalty programs can incentivize repeat purchases and foster stronger customer connections." Episode references: Never Lose a Customer Again: https://www.amazon.com/Never-Lose-Customer-Again-Lifelong/dp/0735220034 The Power of Moments: https://www.amazon.com/Power-Moments-Certain-Experiences-Extraordinary/dp/1501147765 Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1501: Neil Patel offers insightful strategies to enhance customer retention, focusing on practical approaches like improving customer service, creating loyalty programs, and leveraging feedback. These tactics, supported by data, help businesses reduce churn while fostering long-term customer relationships. Read along with the original article(s) here: https://neilpatel.com/blog/how-to-improve-customer-retention/ Quotes to ponder: "Keeping customers happy is just as important as acquiring new ones." "By consistently providing value, you give customers more reasons to stay loyal to your brand." "Loyalty programs can incentivize repeat purchases and foster stronger customer connections." Episode references: Never Lose a Customer Again: https://www.amazon.com/Never-Lose-Customer-Again-Lifelong/dp/0735220034 The Power of Moments: https://www.amazon.com/Power-Moments-Certain-Experiences-Extraordinary/dp/1501147765 Learn more about your ad choices. Visit megaphone.fm/adchoices

Be sure to visit https://dwtbpodcast.com for more information and add your name to start receiving their newsletter. If you'd like to support this show, rate, subscribe and leave a review on your podcast app.Books/Resources Mentioned:Profit First for eCommerce & Motherhood, Apple Pie and All That Happy Horsesh*t, Cyndi ThomasonNever Lose an Employee Again & Never Lose a Customer Again, by Joey ColemanQuestions for Couples, by Maggie ReyesGet Good with Money, by Tiffany Aliche*Stephen King did not self-publish Carrie. It was sold to Doubleday in 1973.Connect with AJ & Mike:AJ Harper, website Write A Must-Read  Free resourcesAJ's Socials:FacebookLinkedInMike Michalowicz, websiteAll books Mike's Socials: IGFBLinkedIn

We're exploring the art of re-engaging quiet clients who may have drifted away or become less responsive over time. Re-engaging these clients can lead to renewed business opportunities, whether due to shifting priorities or simple oversight. In this episode, we'll explore four key strategies to reignite the connection with your quiet clients, each with actionable steps you can take. Book mentioned in this episode: Never Lose a Customer Again by Joey Coleman

Navigating entrepreneurs that don't fit the stereotypes, reading recommendations, and the importance of a new leader's onboarding. In this quarter's Q&A episode of The Right-Hand Roadmap, we dive into the complexities that COOs and Seconds-In-Command often face when leading alongside non-traditional entrepreneurs. Not every CEO fits the visionary, fast-paced stereotype. We explore how to navigate these dynamics while still implementing the tools and strategies from Second First. Megan also shares three business books for any second-in-command looking to level up. These reads offer practical, no-nonsense advice on strategy, leadership, and client retention. Finally, we tackle a common leadership challenge—what to do when you've hired someone who isn't performing as expected. With strategies on how to reset expectations and establish a clear onboarding plan, this episode is a must-listen for any COO navigating similar leadership or strategic hurdles. You'll hear all about: 00:44 - How to submit a question for future episodes 01:40 - Question 1: What to do when your CEO is not a typical visionary? 02:40 - How some entrepreneurs are content with maintaining a lifestyle business 03:18 - The seven types of second-in-command roles, including "the other half" 04:03 - CEOs as technical experts who prefer not to lead marketing and sales 04:26 - Applying CEO-level strategies as a second-in-command 05:00 - Question 2: Three must-read business books 05:59 - Megan shares her thoughts on long business books and recommends 3 titles 08:02 - Question 3: How to handle a leadership misfire after hiring someone new 08:37 - Importance of creating a detailed 90-day onboarding plan 09:36 - Pitfalls of hiring new leaders without a plan 09:59 - How to hit the reset button and realign a new leader with a 60-day plan Rate, review & follow on Apple Podcasts Click Here to Listen! Or Watch on Youtube If you haven't already done so, follow the podcast to make sure you never miss a value-packed episode. Links mentioned in the episode: No Bullshit Strategy by Alex M.H. Smith The Power of Moments by Chip and Dan Heath Never Lose a Customer Again by Joey Coleman The First 90 Days by Michael Watkins 2006 Harvard Business Review article: "Second in Command: The Misunderstood Role of the COO"

Dr. Jay and Brad had the pleasure of hanging out and talking college football with their great friend, Joey Coleman, on TechTalk this week!As a keynote speaker, workshop leader, and consultant, Joey Coleman helps businesses design creative ways to engage their customers and employees - especially in the crucial First 100 Days® of the relationship lifecycle. Joey Coleman has an eclectic background that has seen him defend "alleged" criminals, sell custom research to Fortune 500 executives, race along the Great Wall, juggle in front of the Taj Mahal, emcee charity auctions, work in the White House, sing a solo at the Kennedy Center, and travel to 51 countries (and counting).As a professional speaker who has given thousands of speeches all over the world, Joey Coleman also works with a small number of private coaching clients to develop and hone their speaking skills.His #2 Wall Street Journal best-selling book, Never Lose a Customer Again, discusses the eight phases your customer has the potential to travel through as part of their customer journey and the six tools you can use during that journey to create remarkable experiences for your customers.His newest book, Never Lose an Employee Again, discusses the importance of creating remarkable employee experiences. Published by Portfolio/Penguin, this book is now available via e-book, audiobook and hard back!

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His two books have received critical acclaim and both were instant Wall Street Journal best sellers. Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he's spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.

Our guest today is Joey Coleman, who helps companies keep their customers and employees. As an award-winning speaker, Joey Coleman shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world, such as Whirlpool, Volkswagen Australia, and Zappos. His two books have received critical acclaim and both were instant Wall Street Journal best sellers.  In this episode of Scaling Culture, Ron and Joey discuss: The importance of building advocates when onboarding new employees, and some strategies to build strong connections from the outset  What is the scientifically proven hiring remorse phase and why continuous communication during this period is critical  What is a personal operating manual, and why should everyone adopt one? And finally, why understanding the phases of the employee lifecycle leads to better retention and satisfaction in the workplace  For more information about Joey or his work, please follow his on LinkedIn or go to https://joeycoleman.com To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.org More on Joey Coleman's books! Never Lose a Customer Again shows how to turn any sale into a lifelong customer and his newest book, Never Lose an Employee Again details a framework companies around the world can use to reduce turnover and increase employee engagement.  

In this episode, Dwayne delves deep into customer retention with guest Joey Coleman. Together, they explore Coleman's 'eight phases' of the customer journey, emphasizing the importance of intentional experiences from the assess phase to the advocate phase. They discuss real-world examples and the importance of small gestures in customer relationships. The conversation highlights the significance of affirming customer decisions, creating remarkable first interactions, and continually nurturing long-term clients to foster loyalty and advocacy. This episode is a compelling guide for any entrepreneur looking to enhance their customer experience and retention strategy.https://joeycoleman.com/The Speaker, Teacher, and AdvisorFor almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers' experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again.Time Stamps:00:00 Introduction to the Business of Doing Business01:42 The Eight Phases of the Customer Journey03:09 Addressing Buyer's Remorse04:05 Activating and Acclimating New Customers05:30 Achieving Customer Goals and Building Loyalty07:04 Revolutionizing Customer Experience13:56 The Power of Transparency and Reviews28:49 Valet Service and Customer Care29:19 The Power of Personal Touch in Restaurants30:53 Creating Remarkable First Impressions32:49 The Importance of Personalization36:20 Serving the Next Circle40:04 The Acclimate Phase: Holding the Customer's Hand44:18 The Adopt Phase: Rewarding Loyalty46:42 The Power of a Handwritten Note50:23 Closing Thoughts and Final AdviceKey Takeaways:Mattering in Business: Ensure customers feel that they matter to your business. This begins from the moment they start interacting with you and continues throughout their journey.Eight Phases of Customer Experience:Assess Phase: Potential customers evaluate whether to do business with you. Provide a clear preview of the customer experience.Admit Phase: The customer admits they have a need your business can fulfill. Celebrate their decision.Affirm Phase: Counter buyer's remorse by affirming the customer's choice and maintaining proactive communication.Activate Phase: Energize the relationship when delivering the product/service. Make the first interaction memorable.Acclimate Phase: Support customers as they get accustomed to your way of doing business, ensuring constant communication and guidance.Accomplish Phase: Celebrate customers achieving their goals with your product/service.Adopt Phase: Customers become loyal. Regularly acknowledge their continued support and celebrate anniversaries or milestones. Advocate Phase: Loyal customers become brand advocates, promoting your business positively.Customer Communication: Over-communicate rather than under-communicate. Ensure customers always know the next steps and status of their projects.Surprise and Delight: Add...

In this episode, host Dwayne engages Joey Coleman, a distinguished business consultant and author, to delve into the dynamics of human behavior, evolving entrepreneurship, and effective leadership. They discuss the critical role of personal well-being for leaders, along with practical methods for enhancing customer and employee experiences. The episode sheds light on the ongoing transformations in the global workforce, urging businesses to embrace flexibility and sustainability. It emphasizes innovation and the necessity of informed self-education, particularly in AI, and criticizes the spread of misinformation. The conversation also explores sustainable work practices and the importance of setting clear expectations for fostering meaningful contributions over mere productivity.https://joeycoleman.com/The Speaker, Teacher, and AdvisorFor almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers' experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again.Time Stamps:00:00 Introduction to the Business of Doing Business00:49 Catching Up with Joey Coleman02:21 The Importance of Marrying Up04:51 Joey Coleman's Career Journey05:47 Transition from Law to Business11:23 Building a Customer Experience Brand18:59 The Entrepreneur's Journey25:52 The Value of Sleep and Health32:02 Outsourcing and Delegation40:28 The Changing Landscape of Work48:02 Global Demographic Shifts48:32 Africa's Untapped Potential49:23 Rethinking Business Strategies51:58 Defining Success Across Generations52:44 The Reality of Modern Living56:04 Leadership and Employee Engagement01:07:02 The Role of AI in the Future of Work01:22:22 Sustainable Work Practices01:31:18 Final Thoughts and ReflectionsKey Takeaways:Here are some key takeaways:Understanding Human Behaviour: The success of various roles and businesses often hinges on understanding human behavior—why people do things and how to influence their actions.Entrepreneurship and Adaptability: Transitioning from stable careers to entrepreneurship requires identifying translatable skills and being adaptable to new roles and industries.Importance of Sleep: Continuous work with minimal sleep is unsustainable and affects not only productivity but also health. Prioritizing sleep improves efficiency and cognitive function.Delegation and Outsourcing: Outsourcing tasks (like travel arrangements) frees up mental space and allows more focus on critical aspects of the business.Sustainability in Business: Business practices should consider sustainability not just in products but also in the well-being of employees, including reasonable working hours and mental health.Global and Demographic Changes: Businesses need to adapt to demographic shifts and the global marketplace, including leveraging technology and considering new markets like Africa.Training and Empowerment: Employees should be trained to be...

AJ Shepard discusses property management and income strategies with Slocomb Reed on the Best Real Estate Investing Advice Ever Show. They explore recent market challenges in Portland, effects of interest rates, and advice for considering third-party management. AJ Shepard | Real Estate Background Owner of Uptown Syndication and Uptown Properties Portfolio:  250 units, manages 900 Based in: Portland, Oregon Say hi to him at:  www.uptownsyndication.com www.westsideinvestorsnetwork.com www.offsiteprofessionals.com www.uptownpm.com Best Ever Book: Never Lose a Customer Again by Joey Coleman Sponsors: SyndicationAttorneys Baselane InvestHER

Today I'm sitting down with  Joey Coleman, world-renowned keynote speaker and the brilliant author of the best-selling book "Never Lose a Customer Again". Joey is a customer experience expert, a consultant, and an acclaimed keynote speaker whose strategies have reshaped how brands engage and retain their customers.During our chat, Joey will not only dive into the key concepts of his book, but he also discusses how you can leverage personalization and attention to detail to make every one of your customers feel like they're the only one.Stay tuned as we uncover the secrets of lifetime customer loyalty.Thanks for listening! If you enjoyed this episode, please leave a 5-star rating along with a brief review.About MeHey there, I'm Joelly - the Branding Badass. My badass superpower is helping you build a brand that matters. From branded merch to brand consulting, when you work with me, you get results! Need help creating brand awareness? Learn more here BADASS MERCH Let's stay connected!instagram - @Branding_BadasslinkedIn - Joelly Goodsonwebsite - BrandingMatters.caemail - jgoodson@genumark.com

Joey Coleman is a best selling author and founder of a branding firm that specializes in helping businesses retain customers and employees! Joey jumps right in by explaining the difference between customer service and customer experience. He explains the best ways to handle routine tenant check ins and disagreements with tenants all through the lens of optimizing customer experience. Joey shares how the Eight Phases to “Never Lose a Customer Again” apply to prospective tenants. Joey closes with an amazing story of how a human-level connection and a small gift resulted in a tremendous business opportunity! If you enjoy today's episode, please leave us a review and share with someone who may also find value in this content! Connect with Mark and Tom: StraightUpChicagoInvestor.com Email the Show: StraightUpChicagoInvestor@gmail.com Guest: Joey Coleman, Design Symphony Link: Never Lose A Customer Again Link: Never Lose An Employee Again Link: Dan Gingiss (Network Referral) Link: Careers | GC Realty & Development, LLC ----------------- Guest Questions 03:23 Housing Provider Tip - Run your investment properties like a business and treat your residents like clients. 03:51 Intro to our guest, Joey Coleman! 07:04 Customer service vs customer experience! 14:00 To check in with the tenant or not? 16:29 Reassuring tenants after move-in. 23:47 Phases to Never Lose a Customer Again! 41:10 How to handle disagreements with tenants? 50:58 Gifts and the $35,000 golf ball! 56:56 Advice to 20 year old Joey Coleman. 59:16 What is your competitive advantage? 59:42 One piece of advice for new investors. 60:16 What do you do for fun? 60:57 Good book, podcast, or self development activity that you would recommend? 62:44 Local Network Recommendation? 64:00 How can the listeners learn more about you and provide value to you? ----------------- Production House: Flint Stone Media Copyright of Straight Up Chicago Investor 2024.

Joey Coleman is the founder and Chief Experience Composer of Design Symphony – a customer and employee experience branding firm that assists corporations, non-profits, and small businesses in creating breathtaking interactions for the people they serve. He is also an award-winning speaker at both national and international conferences and is the author of the Wall Street Journal bestseller “Never Lose a Customer Again” and the recently released “Never Lose an Employee Again.” In this episode, we talked about employee retention & appreciation, customer experiences, engagement strategies…

In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the Chief Executive Officer of Custom Box Agency, Mark Stern.Mark Stern and his team at Custom Box Agency have mastered the art of enhancing the customer journey. They believe you can unlock a world of possibilities by genuinely understanding the path you ask your customers to take. From accelerating results to introducing new monetization strategies, the focus is optimizing every step of the experience.Mark shared an intriguing strategy involving a concept called "collection." By creating a series of boxes that customers receive over time, you can encourage continued engagement and create a sense of anticipation. This approach is inspired by the success of initiatives like the Spartan Race, where participants are motivated to complete a series of challenges to collect all parts of a medalMark mentioned his work with Joey Coleman, author of "Never Lose a Customer Again," highlighting the importance of clarity in the customer journey. By dissecting a client's offerings, Custom Box Agency ensures a clear and compelling pathway for customers, which has led to significant impacts for their clients, particularly in the print-on-demand space.Key Points from the Episode:Importance of understanding the customer journeyCustom Box Agency's approach to optimizing the customer journeyThe role of physical experiences in a digital ageThree core objectives for businesses: acquisition, delivery, and retentionComponents of a custom box experience: welcome note, getting started guide, dedicated journey map, and additional tools for successEliminating friction points in the customer journeyUsing custom boxes as activation and retention toolsAbout Mark Stern:Mark Stern is the entrepreneurial mind behind the Custom Box Agency, a pioneering experience design firm dedicated to transforming the customer journey through innovative direct mail solutions. Celebrated in Forbes as a transformative figure in the Next 1,000 Entrepreneurs, Stern's work is symbolic of a new American Dream. Mark's insights into employee retention were highlighted in Joey Coleman's Wall Street Journal Bestseller, Never Lose an Employee Again. Before his entrepreneurial journey, Stern excelled as a strategy consultant at Deloitte Consulting, the globe's premier consulting entity. An alumnus of Duke University, he holds an MBA. Beyond his professional achievements, Stern is a fitness enthusiast, a five-time Spartan Trifecta achiever, and a mentor at South-by-Southwest Start-up events. His passions extend to being a lifelong fan of tacos and BBQ. Stern makes his home in Austin, Texas, where he continues to innovate and inspire.About Custom Box Agency:Custom Box Agency stands out in marketing and customer engagement by masterfully integrating three key elements: Acquisition, Engagement, and Monetization. Unlike typical swag shops that focus solely on customer acquisition or jump directly to monetization, Custom Box Agency emphasizes the critical role of engagement in driving customer success. Their distinctive approach involves a thorough discovery and planning process, ensuring that each custom box not only delights recipients but also aligns with and advances the client's strategic objectives.Clients of Custom Box Agency have reported remarkable outcomes, including sales increases of over 200%, by leveraging the strategically designed tools included in each box. This success is attributed to the agency's ability to create an engaging and meaningful customer experience, providing valuable content and solutions that foster growth. By addressing and...

Shownotes can be found at https://www.profitwithlaw.com/0422.Want to know how to keep your clients and employees loyal for the long haul, resulting in business growth that lasts?In this episode of Profit with Law, guest Joey Coleman, a former attorney turned customer retention expert, shares invaluable insights on client and employee retention. With his unique blend of legal and business expertise, Joey emphasizes the critical role of the first 100 days in shaping long-term client relationships. He highlights the significance of creating a positive client experience early on to ensure long-term retention and potential referrals. Joey's practical insights and evidence-based approach offer valuable guidance for law firm owners seeking to improve client retention and create exceptional customer experiences in the legal industry.If you're looking to enhance client and employee retention, Joey's expertise and actionable tips make this episode a must-listen for law firm owners striving for long-term business success.Chapters:[00:00] Introduction to Joey Coleman[08:00] Importance of First 100 Days[12:39] Addressing Buyer's Remorse[18:24] Solutions for Time Management[22:21] Delegate by Elevating Team Status[26:11] Effective Client Communication[32:11] The Power of Infographics in Client Communication[34:53] Employee Retention and Talent Development[40:10] Main Drivers of Employee Satisfaction[46:27] Incentivizing Process Improvement[54:59] Taking Action for Continuous GrowthResources mentioned:Take the Law Firm Growth Assessment and find out how you rate as a law firm owner! Check out our Profit with Law YouTube channel!Learn more about the Profit with Law Elite Coaching Program hereConnect with Joey Coleman: Website | Facebook | LinkedInNever Lose a Customer Again by Joey ColemanNever Lose an Employee Again by Joey ColemanJoey Coleman WebsiteJoin our Facebook Community: https://www.facebook.com/groups/lawfirmgrowthsummit/To request a show topic, recommend a guest or ask a question for the show, please send an email to info@dreambuilderfinancial.com.Connect with Moshe on:Facebook - https://www.facebook.com/moshe.amselLinkedIn - https://www.linkedin.com/in/mosheamsel/

Joey Coleman is one of the world's leading experts on customer and employee retention. He is an award-winning speaker at both national and international conferences – where he has competed against New York Times bestselling authors, business leaders, and internet sensations/celebrities. Joey is also the author of two Wall Street Journal bestsellers, Never Lose a Customer Again, and his latest book, Never Lose an Employee Again, which each share detailed strategies for building strong, lasting relationships with customers and employees alike. In his third appearance on the show, Joey joined host Robert Glazer on The Elevate Podcast to discuss proven tactics to build better partnerships with customers and employees. Learn more about your ad choices. Visit megaphone.fm/adchoices

Retention is not just about keeping customers and employees; it's about creating experiences so compelling that they never want to leave. Joey Coleman, author of "Never Lose a Customer Again" and "Never Lose an Employee Again," shares how to transform your approach to customer and employee retention using his First 100 Days methodology. He has worked with Volkswagen Australia, Zappos, and Whirlpool. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

Dr. Jay and Brad had the pleasure of hanging out with their great friend, Joey Coleman, on TechTalk this week! As a keynote speaker, workshop leader, and consultant, Joey Coleman helps businesses design creative ways to engage their customers and employees - especially in the crucial First 100 Days® of the relationship lifecycle. Joey Coleman has an eclectic background that has seen him defend "alleged" criminals, sell custom research to Fortune 500 executives, race along the Great Wall, juggle in front of the Taj Mahal, emcee charity auctions, work in the White House, sing a solo at the Kennedy Center, and travel to 51 countries (and counting). As a professional speaker who has given thousands of speeches all over the world, Joey Coleman also works with a small number of private coaching clients to develop and hone their speaking skills. His #2 Wall Street Journal best-selling book, Never Lose a Customer Again, discusses the eight phases your customer has the potential to travel through as part of their customer journey and the six tools you can use during that journey to create remarkable experiences for your customers. His newest book, Never Lose an Employee Again, discusses the importance of creating remarkable employee experiences. Published by Portfolio/Penguin, this book is now available via e-book, audiobook and hard back! Learn more from Joey Coleman here: https://joeycoleman.com/

Every interaction with a client is an opportunity to strengthen your bond and relationship with them. But in order to engage in effective communication, advisors must first learn the art of connecting through and using a variety of different “communication love languages.” In this episode, Libby shares with you the nuances of how to execute an effective communications audit within your financial planning business. This exercise breaks down all the different ways you are communicating to make sure you are effectively speaking in a variety of mediums. Speaking different communication languages to hit clients in slightly different ways and formats is critical to ensure your clients do not miss any valuable information. Some communication styles Libby addresses include:EmailVideoTextFace-to-facePhoneSnail mailSocial mediaLearn how to make every touch point matter by tuning into today's episode. After all, clients are the lifeblood to your business, so take the time to build a process to communicate effectively.  —------------------------------------LINKS FROM THIS EPISODE:Register for the Systems to Scale Group Coaching & Mastermind Program HereEpisodes Mentioned: Episode #157: Scaling Your Business with The Efficient Advisor's Group Coaching ProgramBooks Mentioned:Never Lose a Customer Again by Joey ColemanDownload the Family Tree Template HereEnroll in The Perfect RIA Masterclass HereConnect with Libby on LinkedIn Here!Our Systems to Scale Group Coaching Program Registration is OPEN! Click here for more details!Successful businesses don't get built alone. You need community! You need collaboration! Join us in The Efficient Advisor Community on Facebook.Check out more FREE resources and our FREE video library at http://www.theefficientadvisor.comLooking for all the resources from this episode? Check out this episode's webpage for show notes, transcripts, downloads and more!

How much money would it cost to produce a show with top-tier quality? Dial in as we chat with Steven Queener about investing in podcasting equipment and which ones to get from microphones, podcast mixers, and more. Stay tuned as we also share marketing and monetization tips!   WHAT TO LISTEN FOR A strategy for building traction and promoting your show Why you should invest on your podcast Biggest mistakes you should avoid when starting a podcast Top advice on spending for podcasting tools and equipment 3 ways you can monetize your show   RESOURCES/LINKS MENTIONED Tascam Mixcast 4 Zoom Calendly Ep386: 3 Ways To Make Money From Your Show Never Lose a Customer Again by Joey Coleman | Kindle, Audiobook and Hardcover    ABOUT STEVEN QUEENER Steven is a veteran law enforcement officer, a full-time family man, and an avid podcaster. He has been married to his wife, Teri, for 18 years, and they have two beautiful girls. Steven stumbled onto podcasting with an idea of how to bond and make memories with his kids, Myla (11) and Madison (10). Steven is co-hosting the podcast “Myla & Madz with…. Dad” alongside his kids.   CONNECT WITH STEVEN Website: Myla & Madz with…. Dad Podcast: Myla & Madz with…. Dad | Just Jesus Podcast  Facebook: Myla & Madz with Dad Podcast Instagram: @mylaandmadz TikTok: @mylaandmadz   CONNECT WITH US If you are interested in getting on our show, email us at team@growyourshow.com. Thinking about creating and growing your own podcast but not sure where to start? Click here and Schedule a call with Adam A. Adams! Upgrading your podcast equipment or maybe getting your first microphone? Get Your Free Equipment Guide! We also have free courses for you on everything you need to know about starting a great podcast! Check out our first six episodes through the links below! Identify Your Avatar - Free Course 1/6 What To Do BEFORE You Launch Your Podcast - Free Course 2/6 How To Launch A TOP Show - Free Course 3/6 Best Marketing And Growth Strategies - Free Course 4/6 How To Monetize Your Podcast - Free Course 5/6  Top 22 Pitfalls On Starting Your Own Podcast - Free Course 6/6 If you want to make money from your podcasts, check out this FREE resource we made. Our clients use a sponsor sheet, and now they are making between $2,000 to $5,000 from sponsorship!  Subscribe so you don't miss out on great content and if you love the show, leave an honest rating and review here! 

You can't create a remarkable client experience without remarkable employees, yet many businesses don't recognize this symbiotic relationship. Thankfully, Joey Coleman does — better than just about anyone. The bestselling author of “Never Lose a Customer Again” and “Never Lose an Employee Again” joins the podcast to outline the biggest keys to retaining your best clients and team members.

On this episode of The Better Leadership Team Show, I have the honor of bringing on a friend and amazing business consultant, Joey Coleman, a globally recognized customer and employee retention expert. As an award-winning speaker, he has shared his first 100 days methodology with organizations like Whirlpool, Volkswagen, Zappos, and Australia. His bestselling book, "Never Lose a Customer Again," outlines strategies for turning sales into lifelong customer relationships. Joey's latest book, "Never Lose an Employee Again," offers a framework to reduce turnover and boost employee engagement. With a proven track record, Joey is a sought-after advisor, helping businesses worldwide thrive. www.joeycoleman.com Get Free GiftThe limitless organization short video coursemike-goldman.com/limitlessThanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

Jeff brings the topic of employee retention to Human Capital, with professional speaker and best-selling author Joey Coleman. Jeff and Joey discuss his latest book, "Never Lose a Customer Again". Joey shares his motivation behind the book, based on two decades of customer experience. He explains the critical connection between exceptional customer experiences (CX), and the need for remarkable employee experiences (EX) for employees to deliver them. They delve into the challenge of bridging the gap between CX and EX, asserting that organizations often treat them as disparate entities. Joey calls on his eclectic background, as an attorney defending "alleged" criminals, selling custom research to Fortune 500 executives, racing along the Great Wall, juggling in front of the Taj Mahal, and working in the CIA and White House. Joey is a professional speaker and has given thousands of speeches all over the world, traveling to 51 countries (and counting). Never Lose an Employee Again

This week I'm excited to share my conversation with Joey Coleman. Joey is a renowned customer experience expert who has spent over 20 years in the field, helping organizations create remarkable customer and employee experiences. He is the author of the new book, Never Lose An Employee Again: The Simple Path to Remarkable Retention. In addition Joey is the Wall Street Journal bestselling author of Never Lose a Customer Again. An award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. His First 100 Days methodology helps fuel the successful employee and customer experiences he delivers clients around the world. In this episode, Joey and I dive deep into the crucial first 100 days of a new job, exploring the importance of making a positive first impression, aligning the employee journey with his eight crucial phases, and the impact of remote work on the onboarding process. We also explore how organizations can avoid information overload and excessive speed in the onboarding process, the interconnectedness of customer and employee experiences, and why it's crucial for organizations to prioritize both. In conclusion Joey shares some key strategies and techniques to create meaningful remote onboarding experiences, ensuring that new employees feel affirmed and connected even when they're not physically present in the office. This is a great episode for both employees and employers alike as it addresses many of the key friction points that arise within that dynamic and how to address them quickly and compassionately within your business or organization. Make sure to check out our sponsors to help support the show! Connect with Joey:  Website Book Linkedin Twitter Connect with Erik: Sign Up For Our Newsletter LinkedIn  Twitter  Facebook  Instagram  ________________________________________ Learn more about your ad choices. Visit megaphone.fm/adchoices

If you're not reading books and making it a regular habit, we'll discuss the lifelong benefits you'll miss out on in this episode. Stay tuned to discover a mistake to stay away from, plus book recommendations you should check out!   WHAT TO LISTEN FOR The main benefit of reading more books A mistake to avoid when reading a book Must-read book recommendation for growth and moral development   RESOURCES/LINKS MENTIONED Never Lose a Customer Again by Joey Coleman | Kindle, Audiobook and Hardcover Clockwork by Mike Michalowicz Go for No! by Richard Fenton and Andrea Waltz | Kindle, Audiobook and Paperback The Richest Man in Babylon by George S. Clason | Kindle and Paperback The Go-Giver, Expanded Edition by Bob Burg and John David Mann | Kindle, Audiobook and Paperback Profit First by Mike Michalowicz | Kindle, Audiobook and Hardcover How to Win Friends and Influence People by Dale Carnegie | Kindle, Audiobook and Paperback Launch by Jeff Walker | Audiobook and Paperback Pre-Suasion by Robert B. Cialdini | Kindle, Audiobook and Paperback Traction by Gino Wickman | Kindle, Audiobook and Paperback The 4-Hour Workweek by Timothy Ferriss | Kindle, Audiobook and Hardcover The ONE Thing by by Gary Keller and Jay Papasan | Kindle, Audiobook and Paperback The Compound Effect by Darren Hardy | Kindle and Paperback The E-Myth Revisited by Michael E. Gerber | Audiobook and Paperback Flip the Script by Oren Klaff | Kindle, Audiobook and Paperback The Miracle Morning for Entrepreneurs by Hal Elrod, Cameron Herold and Honoree Corder | Audiobook and Paperback Leadership Strategy and Tactics by Jocko Willink | Kindle, Audiobook and Hardcover Building a StoryBrand by Donald Miller | Audiobook and Paperback Influence by Robert B. Cialdini | Paperback and Mass Market Paperback The 10X Rule by Grant Cardone | Kindle and Hardcover Never Split the Difference by Chris Voss | Kindle, Audiobook and Paperback Think and Grow Rich by Napoleon Hill | Audiobook and Paperback Outliers by Malcolm Gladwell | Kindle, Audiobook and Paperback Your Money or Your Life by Vicki Robin | Kindle, Audiobook and Paperback The Surrender Experiment by Michael A. Singer | Kindle, Audiobook and Paperback The Untethered Soul by Michael A. Singer | Kindle and Paperback At Zero by Joe Vitale| Kindle and Hardcover Pitch Anything by Oren Klaff | Kindle, Audiobook and Hardcover Extreme Ownership by Jocko Willink and Leif Babin | Kindle, Audiobook and Paperback Beyond Religion by Dalai Lama | Kindle, Audiobook and Paperback  The Subtle Art of Not Giving a F*ck by Mark Manson | Audiobook and Paperback The Power of Now by Eckhart Tolle | Kindle, Audiobook and Paperback The Book of Joy by Dalai Lama, Desmond Tutu, and Douglas Carlton Abrams | Kindle and Paperback Atomic Habits by James Clear | Kindle, Audiobook and Paperback The Confidence Gap by Russ Harris | Kindle and Paperback Essentialism by Greg McKeown | Kindle, Audiobook and Paperback   CONNECT WITH US If you are interested in getting on our show, email us at team@growyourshow.com. Thinking about creating and growing your own podcast but not sure where to start? Click here and Schedule a call with Adam A. Adams! Upgrading your podcast equipment or maybe getting your first microphone? Get Your Free Equipment Guide! We also have free courses for you on everything you need to know about starting a great podcast! Check out our first six episodes through the links below! Identify Your Avatar - Free Course 1/6 What To Do BEFORE You Launch Your Podcast - Free Course 2/6 How To Launch A TOP Show - Free Course 3/6 Best Marketing And Growth Strategies - Free Course 4/6 How To Monetize Your Podcast - Free Course 5/6  Top 22 Pitfalls On Starting Your Own Podcast - Free Course 6/6 If you want to make money from your podcasts, check out this FREE resource we made. Our clients use a sponsor sheet, and now they are making between $2,000 to $5,000 from sponsorship!  Subscribe so you don't miss out on great content and if you love the show, leave an honest rating and review here!   

In this episode of The Ethics Experts, Nick welcomes Joey Coleman. Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best selling book, Never Lose a Customer Again, shows how to turn any sale into a lifelong customer and his upcoming book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. Connect with Joey: https://www.linkedin.com/in/joeycoleman1/ Never Lose a Customer Again: https://amzn.to/3WHOTME

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improve their profits.His Wall Street Journal #2 best selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his upcoming book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he's spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.SHOW SUMMARYIn this episode of Selling From The Heart, Joey Coleman joins Larry Levine and Darrell Amy on the Selling From the Heart podcast to discuss the importance of building strong relationships with both customers and employees. He emphasizes the need to move from transactional to transformational relationships and shares insights from his research on the first 100 days of a customer's experience. Joey also highlights the connection between employee experience and customer experience, and offers practical strategies for improving both.KEY TAKEAWAYSBuilding personal and emotional connections with customers is essential for transforming transactional relationships into transformational ones.The first 100 days of a customer's experience are crucial for establishing a strong foundation and reducing fear, doubt, and uncertainty.Handoffs between salespeople and account managers can be improved by ensuring clear communication and maintaining emotional connection.Employee experience is just as important as customer experience, and everyone in the organization plays a role in creating a positive work environment.Salespeople have the opportunity to improve employee experience by elevating the status of their colleagues and recognizing their contributions.QUOTES"Selling from the heart is all about looking for the opportunities to not only identify, but develop and reinforce personal and emotional connection with the people we interact with." - Joey Coleman"When a human makes a purchase, their brain floods with dopamine. But almost as quickly as that dopamine floods their brain, it starts to recede, replaced by feelings of fear and doubt and uncertainty." - Joey Coleman"If the customer feels that the salesperson is still emotionally connected, is still involved, this can be something as simple as one of my favorite tools for handling this." - Joey Coleman"Happier employees equals happier customers. If your customers hate interacting with you, chances are your employees are going to hate coming to work." - Joey Coleman"We all play a role in employee experience. What's interesting is most of us have never thought about that." - Joey ColemanLearn more about Joey Coleman: LinkedIn: https://www.linkedin.com/in/joeycoleman1/Learn more about Darrell and Larry: Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.Please visit https://www.sellingfromtheheart.net/ book to pre order your copy of the rerelease of the Selling from the Heart book. SUBSCRIBE to our YOUTUBE CHANNEL! https://www.youtube.com/@UCi6OCvGpgQjg8YXg0Hst4NAPlease visit WHY INSTITUTE:https://whyinstitute.com/Please go to WORK BETTER NOW:https://www.workbetternow.com/Click for your Daily Dose of Inspiration:https://www.sellingfromtheheart.net/dailyCheck out the 2023 Authentic Selling Challenge:https://authenticsellingchallenge.com/Get your Insiders Group FREE PASS here:https://www.sellingfromtheheart.net/free-pass

In the ever-evolving healthcare industry, entrepreneurs are driven by a passion for problem-solving and improving the quality of lives for countless individuals. In this episode, renowned figure Sachin Patel shares his wisdom on propelling healthcare businesses to new heights. From overcoming self-imposter barriers to creating delightful customer experiences, Sachin provides valuable insights for healthcare entrepreneurs looking to make a positive impact.In this episode, you will be able to:Overcoming self-imposed barriers and the courage to disrupt the status quo.Strategies for building trust and creating delightful client experiences.Adapting to changing consumer needs, especially in the post-COVID landscape.Sachin's vision for franchising his healthcare model and empowering patients to take control of their health.Episode Timeline‌[00:03:28] - Functional medicine and personal health[00:06:19] - Putting our message out there[00:12:15] - Taking care of ourselves[00:19:04] - How to Never Lose a Customer Again[00:19:42] - Delighting clients with personal touches[00:24:29] - Company vision for the future[00:30:08] - Adapting to changing consumer needsLinks: Perfect Practice LiveListen

In the ever-evolving healthcare industry, entrepreneurs are driven by a passion for problem-solving and improving the quality of lives for countless individuals. In this episode, renowned figure Sachin Patel shares his wisdom on propelling healthcare businesses to new heights. From overcoming self-imposter barriers to creating delightful customer experiences, Sachin provides valuable insights for healthcare entrepreneurs looking to make a positive impact. In this episode, you will be able to: Overcoming self-imposed barriers and the courage to disrupt the status quo. Strategies for building trust and creating delightful client experiences. Adapting to changing consumer needs, especially in the post-COVID landscape. Sachin's vision for franchising his healthcare model and empowering patients to take control of their health. Episode Timeline ‌ [00:03:28] - Functional medicine and personal health [00:06:19] - Putting our message out there [00:12:15] - Taking care of ourselves [00:19:04] - How to Never Lose a Customer Again [00:19:42] - Delighting clients with personal touches [00:24:29] - Company vision for the future [00:30:08] - Adapting to changing consumer needs Links:  Perfect Practice Live Listen

Joey Coleman is an author, award-winning speaker and an expert at helping companies keep their customers and their employees too. He's the author of Never Lose a Customer Again and is back with another Wall Street Journal best-selling book, Never Lose an Employee Again.  To succeed in any role it is important to have a keen understanding of the human condition and what motivates people to engage. We talk about the eight stages of the employee journey, the role of remote work, and the part each of these play in shaping workplace culture. In this episode you'll learn: How to create a remarkable employee experience from the initial assessment to long-term loyalty Some unique perspectives that create a more human experience in how we treat the people who deliver our service and engage with customers The need to redefine the workplace and how to support employees every step of the employee journey Strategies for building a strong culture with remote teams CONNECT WITH JOEY Never Lose an Employee Again book by Joey Coleman Never Lose a Customer Again book by Joey Coleman Website LinkedIn   CONNECT WITH LISA Subscribe to the so much more newsletter.  One-idea-at-a-time to move you into your potential of who you can be. LinkedIn Profile  Instagram Website  

Our guest this week to share 3 thoughts on this topic is Joey Coleman, who is an award-winning keynote speaker, multiple bestselling author and consultant who helps companies keep their customers and employees. Hilarious, smart and passionate, Joey is on a mission to help companies of all sizes and stages create unforgettable experiences.   TOPIC:  How to Retain and Engage Your Employees GUEST: Joey Coleman   THOUGHT #1 - Pay Attention to Every Step of the Employee Journey THOUGHT #2 - Take Your Time Acclimating Employees THOUGHT #3 - Don't Forget About the Adopters (the Ones Already There)   CONNECT: Website: JoeyColeman.com Podcast: Experience This! Show Book: Never Lose a Customer Again Book: Never Lose an Employee Again Instagram: @joeycolemaniii Linkedin: joeycoleman1 Email: helpmejoey@joeycoleman.com   JOEY COLEMAN'S BIO: Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. Joey's two books have received critical acclaim and both were instant Wall Street Journal best sellers. Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he's spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.    RESOURCES: Evergreen Podcast Network - EvergereenPodcasts.com Thoughts That Rock – ThoughtsThatRock.com Certified Rock Star - CertifiedRockStar.com Booky Call - https://www.bookycall.com Booky Call - Book Review App on Apple - Apps.Apple.com Booky Call - Book Review App on Google Play - Play.Google.Com  Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans (Jim Knight) - ServiceThatRocksBook.com Leadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.com Culture That Rocks: How to Revolutionize Your Company's Culture (Jim Knight) – CultureThatRocks.com Black Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.com Rock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.com Cannonball Kids' cancer – CannonballKidscancer.org Big Kettle Drum - BigKettleDrum.com Spectacle Photography (Show/Website Photos) – SpectaclePhoto.com Jeffrey Todd “JT” Keel (Show Music) - JT Keel Learn more about your ad choices. Visit megaphone.fm/adchoices

Joey Coleman is an award-winning speaker who specializes in customer and employee retention. With more than 20 years of experience in the customer experience space, he helps organizations retain their best customers and turn them into raving fans through his First 100 Days methodology. Joey is also the author of Never Lose a Customer Again and Never Lose an Employee Again. In this episode of the Smart Business Revolution Podcast, John Corcoran is joined by Joey Coleman, the author of Never Lose an Employee Again, to talk about how to create remarkable employee experiences. They also discuss Joey's 100-day onboarding process, the connection between customer experience and employee experience, and common pushbacks employers have about remote work.

“Nobody's soul is moved by swag.” So says longtime friendtor of the pod, John Ruhlin, founder of strategic gifting company Giftology. Since the day I met John and encountered his work in 2016, I have been inspired by his commitment to elevating the relationship game with generosity, “heart bombs,” and expressing genuine appreciation in the business world and beyond. He does this all while setting up brilliant systems to make sure it all actually happens (such as setting a robust annual gifting budget aside off of top-line revenue). John is long overdue for a free time appearance, and I hope you enjoy this conversation as much as I did! More About John: John Ruhlin is the world's leading authority in maximizing customer loyalty through radical generosity. He is the founder and author of Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention and has been featured in Fox News, Forbes, Fast Company, Inc and New York Times. He and his firm now help automate this process for individuals and organizations like UBS, Raymond James, DR Horton, Keller Williams, the Chicago Cubs, and Caesar's Palace.

In this episode, Steve Fretzin and Julie Migliacci discuss:How COVID shifted the landscape for speakers. Mistakes people make with virtual events. Content flow even beyond the event. Livestreaming your events to your social pages.  Key Takeaways:The #1 reason people attend a speaking event is to network. Not every event should be in person. Not every event should be virtual. Not every event should be hybrid. Understand what you want from your speaking engagement and look at how it works best for you and your audience. Every 30 minutes, do something different to avoid the audience hitting their burnout points. Choose the right technology for your event. There are different levels of platforms, such as Zoom, that will fit the needs of your audience and your event.  "Nobody wants to sit through an hour-long lecture anymore. Attendees want more, and they mostly want to connect with people. The number one reason people attend a hybrid or virtual event is to network. And it's also the number one thing that gets cut when you're in the planning process." —  Julie Migliacci Get a free copy of Steve's book “Sales-Free Selling” here: www.fretzin.com/sales-free-selling Thank you to our Sponsors!Get Staffed Up: https://getstaffedup.com/bethatlawyer/Overture: https://overture.law/Get Visible: https://www.getvisible.com/ Episode References: Sign up for the next BE THAT LAWYER: Marketing Mavericks - September 28th, 2023 - https://www.fretzin.com/blog/category/events/ProVisors: https://www.provisors.com/Never Lose a Customer Again by Joey Coleman About Julie Migliacci: Julie Migliacci has over 17 years of high-touch customer service and event planning under her belt. There isn't an event type she hasn't planned before, from large celebrity fundraisers, virtual conferences, and premier cooking shows. She is always up for a new challenge and creating unique experiences for clients and their guests. Hailing from France, Julie has lived in 4 countries and considers herself a global citizen. She currently resides in Boston, MA, and is always looking for an opportunity to jump on a plane to do something new. If left on a deserted island, Julie would bring her sourdough starter (named Steve) and her cats.  Connect with Julie Migliacci:  Website: https://revent.consulting/Email: julie@revent.consultingLinkedIn: https://www.linkedin.com/in/julie-migliacci-revent/LinkedIn: https://www.linkedin.com/company/revent-consulting-llc/Facebook: https://www.facebook.com/reventconsulting2020/Instagram: https://www.instagram.com/reventconsulting2020/ Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinInstagram: @fretzinsteveFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: Legal Business Development Isn't Rocket Science and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911  Show notes by Podcastologist Chelsea Taylor-Sturkie Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

We welcome back to the InnovaBuzz Podcast, Joey Coleman, author of Never Lose a Customer Again and Never Lose an Employee again. Joey helps companies keep their customers and employees. Joey is a passionate advocate for enhancing customer and employee experiences. He encourages people to move beyond transactional interactions and create transformational connections. Joey believes in the power of going the extra mile to make personal and emotional connections, and offers tips and techniques to help others achieve this. His mission is to inspire people to think differently about the experiences they create for others.In our conversation Joey shares valuable insights on enhancing employee experiences. Here are three key takeaways from our conversation:Embrace the Power of AI: Joey reminds us that new technologies like AI have historically augmented rather than replaced human jobs. By welcoming these advancements, businesses can unlock opportunities for more humanity in work.Implement a Buddy System: Joey highlights the importance of establishing a buddy program early in an employee's journey. This simple yet impactful gesture fosters commitment, productivity, and retention, benefiting both junior employees and senior executives.Create a Culture of Appreciation: By making employees feel seen, heard, and acknowledged, organizations can cultivate loyal, committed, and engaged teams. Celebrating milestones and valuing contributions goes a long way in creating a happy and fulfilling workplace.By valuing employees and creating remarkable experiences, we can foster a work culture that is both inspiring and productive!Listen to the podcast to find out more.

For nearly 20 years, Joey Coleman has helped organizations retain their best customers and employees, turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His latest work focuses on helping organizations recruit top talent, bring A-players on board successfully, and keep them engaged while they produce remarkable results for years to come. Now, he's helping you do the same in your law firm. In this episode of The Game Changing Attorney Podcast, Joey and Crisp Founder & CEO Michael Mogill explore: A step-by-step process to maximizing your employee retention  Why giving new hires “orientation” is NOT enough The crucial difference between coworkers and colleagues And so much more Links & Resources Episode Show Notes Never Lose a Customer Again by Joey Coleman Never Lose an Employee Again by Joey Coleman Jim Kwik Bonnie Raitt Glassdoor W2 employees LinkedIn Tribute Andrew Horn The Wizard of Oz University of Notre Dame University of Georgia (UGA) Nick Saban University of Alabama University of Southern California (USC) NFL MLS JAM Netflix Lego Zoom Yoko Co Bonusly

For almost twenty years, Joey Coleman has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects.  He has a long history of energizing and motivating audiences to enhance their customers' experiences and employees' experiences.  He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again. Joey Coleman steps into the fun seat on Thrive LouD with Lou Diamond. ***CONNECT WITH LOU DIAMOND & THRIVE LOUD***

Never Lose an Employee Again: The Simple Path to Remarkable Retention by Joey Coleman About the Book: If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits. Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come. Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one. In Never Lose an Employee Again, Coleman offers a step-by-step playbook for creating a retention plan with long-term success. With more than fifty proven case studies from organizations on seven continents, Coleman details how you can forge a relationship with your people during each of the eight phases of the employee journey. For each phase, Coleman walks you through the six forms of communication integral to success (in-person, email, phone, mail, video, and even gifts) so you can better connect with your team.  You'll learn how to: write job descriptions that attract the right candidates (and plenty of them); counter the “hire's remorse” that every employee feels (yet few businesses ever address); welcome someone on their first day in a way that will leave them talking about it years later; acclimate your people to get them up and running faster and more effectively; re-engage your existing employees to turn them into raving fans;  … and much more. Never Lose an Employee Again will reshape the way you think about recruiting, hiring, onboarding, and retaining quality team members–whether you are an owner looking to hire your first few employees, an organization hoping to redefine an industry, or an enterprise that needs to keep growing on a global scale. About the Author: Joey Coleman helps companies keep their customers and employees. As an award-winning international keynote speaker (he's spoken on all seven continents), he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His Wall Street Journal best-selling book, Never Lose a Customer Again (which was featured on episode 167 of The Marketing Book Podcast in 2018), offers strategies and tactics for turning one-time purchasers into lifelong customers. Joey is a very proud graduate of Notre Dame University and is a recovering lawyer. And, interesting facts – after law school he worked at The White House, the CIA, and the Secret Service. Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/never-lose-employee-again-joey-coleman

In this insightful discussion with Gino, renowned customer experience expert Joey Coleman shares some enlightening thoughts on employee retention, engagement, and the future of work. Joey reveals how leaders can improve engagement by defining employees' roles in the future and creating a future org chart. He also emphasizes the importance of consistent one-on-one meetings with employees and the consequences of canceling these meetings. Joey addresses common misconceptions about millennials in the workforce and why blaming them for issues in the workplace is unjustified. He presents data-backed facts to debunk common myths about millennials and provides a fresh perspective on employee loyalty. Watch the full video to hear Joey's advice on leadership, his thoughts on how employers have contributed to current issues in the workplace, and his insightful recommendations on improving both employee and customer experiences. Don't forget to get his books "Never Lose a Customer Again" and "Never Lose an Employee Again" for more in-depth insights. Visit our website and Joey's (joeycoleman.com) for more resources on customer and employee experiences. Chapters: 00:00 - Intro 01:27 - Why Did You Write The Book? 04:16 - An Exemplary Company 10:02 - Joey Coleman and the 8 phases to the Employee Journey 16:29 - The Affirm Phase, A Case Study 23:07 - When Should A Company Implement the Employee Journey? 30:39 - Where Does Joey Coleman See Leaders Failing? 34:07 - Have the Times Made Worker Mentalities Change? 38:27 - Where Can You Learn More About Joey Coleman or Reach Out to Him? We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors)

Some of the toughest decisions in my life involved hiring and firing employees. I was confronted with the emotional toll it took on both ends of the spectrum. That's why our guest, Joey Coleman, renowned author of 'Never Lose a Customer Again' and 'Never Lose an Employee Again', is here to shed some light on this intricate process. With his own experiences as a leader and the challenging decisions he made as a CEO, Joey offers a unique perspective on the employer-employee dynamic. The episode further highlights the intertwined connection between customer experience and employee experience, shedding light on the employer's responsibility to create a remarkable environment for their team members. We also dissect the balance of hierarchy and dialogue in decision-making, the dangers of confirmation bias, and the importance of rest and recovery after big projects. So, grab your headphones and tune in to this enlightening episode packed with valuable insights for leaders and managers alike. This is not just a conversation; it's a transformative journey. Episode Highlights: Ryan and Joey discuss their experience of speaking with Marcus Sheridan and how much they admire his skills. (6:57) Joey shares his experiences during COVID, including giving speeches and consulting for struggling businesses, and witnessing the contrasting emotions of people facing hardships and successes. (15:43) Joey discusses the importance of employee experience in creating remarkable customer experiences and the interconnectedness between the two. (25:51) Joey mentions that employers struggle to create a positive employee experience due to a lack of firsthand experience, a fear of vulnerability and admitting uncertainty, and a disconnect between customer and employee experience. (30:42) Joey believes that being a great employer is understanding that employee experience is a journey, not a destination, and adapting to the changing world and employee needs (34:29).   Joey discusses the importance of valuing team opinions and involving them in decision-making while acknowledging that leaders must make tough decisions and take responsibility for the results. (46:42) Joey mentions that leaders often fail to learn from experiments because they focus on justifying the results instead of understanding why things didn't go as planned. (56:25) Joey discusses the episode's main takeaway, which is to be intentional about the type of people you want in your organization and to incorporate that into every step of the hiring and employee management process. (1:00:08) Key Quotes: “The best books are the ones that you can come back to. You can read it at a different point in your career when you're facing a different problem, a different situation, a different scenario, you're in a different organization, you've got a new product, a new service, whatever it may be.” - Joey Coleman “Most leaders don't actually learned from the experiments. They justify why the experiment ended up the way it did, without exploring why the experiment didn't go the way they thought it was.” - Joey Coleman “Words totally matter, like, it is literally the foundation of our ability to communicate in the modern era, is words, language.” - Joey Coleman Resources Mentioned: Joey Coleman LinkedIn Website: Joey Coleman Book: Never Lose an Employee Again Book: Never Lose a Customer Again Reach out to Ryan Hanley Rogue Risk Finding Peak

One of the things we self-employed business owners are often unprepared for is being an employer. The independent attributes that make us, us, and the freedom we seek running our own businesses can often mean being an employer doesn't come naturally. We may have never even thought about being an employer when we started our business – that was my case, and it was a big surprise when it came along. Today I speak with acclaimed author, Joey Coleman about the mindset required to navigate the complexities of being an employer.  He tells us about the eight phases of employee experience and offers valuable insights on managing employees. Join us as we discuss the essential skills and strategies needed to build and maintain a successful team. Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his upcoming book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he's spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons. And be sure to subscribe to The Self-Employed Life in Apple Podcasts or follow us on Spotify or wherever you listen to podcasts so you don't miss an episode. Everything you need can all be found at jeffreyshaw.com. Joey Coleman, thank you so much for being here! Remember, you might be in business FOR yourself but you are not in business BY yourself. Be your best self. Be proud and keep changing the world. Guest Contact – JoeyColeman.com Never Lose an Employee Again: The Simple Path to Remarkable Retention by Joey Coleman Joey Coleman on LinkedIn (@in/joeycoleman1) The Experience This! Show  Contact Jeffrey – SelfEmployedNewsletter.com Website Books Watch my TEDx LincolnSquare video and please share!  Valuable complimentary resources to help you – The Self-Employed Business Institute- You know you're really good at what you do. You're talented, you have a skill set. The problem is you're probably in a field where there is no business education. This is common amongst self-employed people! And, there's no business education out there for us! You also know that being self-employed is unique and you need better strategies, coaching, support, and accountability. The Self-Employed Business Institute, a five-month online education is exactly what you need. Check it out! Take The Self-Employed Assessment! Ever feel like you're all over the place? Or frustrated it seems like you have everything you need for your business success but it's somehow not coming together? Take this short quiz to discover the biggest hidden gap that's keeping you from having a thriving Self-Employed Ecosystem. You'll find out what part of your business needs attention and you'll also get a few laser-focused insights to help you start closing that gap. Have Your Website Brand Message Reviewed! Is your website speaking the right LINGO of your ideal customers? Having reviewed hundreds of websites, I can tell you 98% of websites are not. Fill out the simple LINGO Review application and I'll take a look at your website. I'll email you a few suggestions to improve your brand message to attract more of your ideal customers. Fill out the application today and let's get your business speaking the right LINGO! Host Jeffrey Shaw is a Small Business Consultant, Brand Management Consultant, Business Coach for Entrepreneurs, Keynote Speaker, TEDx Speaker and author of LINGO and The Self Employed Life (May 2021). Supporting self-employed business owners with business and personal development strategies they need to create sustainable success.

Joey Coleman is an expert when it comes to helping organizations retain their best clients and turn them into raving fans for life — but he wasn't born this way. In fact, Joey learned his communication skills in the courtroom as a trial attorney. On this episode of The Game Changing Attorney Podcast, Joey and Michael sit down to discuss: Why attorneys are built for delivering a world-class client experience How to stop clients from feeling buyer's remorse The importance of attracting, attaining, and retaining clients for life Links & Resources Episode Shownotes Frederick Reichhelt American Bar Association Never Lose a Customer Again by Joey Coleman Ritz-Carlton