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2 episodes with thriving during
2 episodes with thriving during
2 episodes with thriving during
3 episodes with thriving during
2 episodes with thriving during
2 episodes with thriving during
Dr. Joseph Michelli offers invaluable insights on balancing AI and human interaction in customer experience, drawing from his extensive research and work with renowned brands like Starbucks, Ritz-Carlton, and Mercedes-Benz. His expertise in understanding the emotional drivers behind consumer decisions and the importance of self-reflection for business leaders makes this episode a must-listen for anyone interested in enhancing their customer experience strategy. Excited to share insights from the latest episode of the Delighted Customers podcast featuring Dr. Joseph Michelli, internationally renowned speaker, author, and organizational consultant! Here are three intriguing questions addressed during our conversation: How should CEOs approach the incorporation of AI and its intersection with customer experience? What are some common missteps companies make when balancing technology and human experience? How can businesses effectively leverage both technology and human touch to enhance customer relationships? Don't miss Dr. Michelli's upcoming book, All Business is Personal available now for pre-order! Meet Dr. Joseph Michelli Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times' #1 bestselling author. His books include: • Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges • The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging • Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way • Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People • The Zappos Experience: 5 Principles to Inspire Engage and WOW • Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company • The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary • When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the "World- Famous" Pike Place Fish Market in Seattle • Customer Magic: The Macquarie Way -How to reimagine customer experience to transform your business Joseph: • is a Visiting Professor of Service Excellence at Campbellsville University • is the recipient of the Customer Experience Professional Association's – Impact on the Customer Experience Profession award • is a Certified Customer Experience Professional (CCXP) • has been inducted into the Customer Experience Hall of Fame • has been named one of the Top 5 Customer Experience thought leaders for six consecutive years by Global Gurus • is on the founders' council of CustomerExperienceOne • has served on the editorial board member for the Beryl Institute's Patient Experience Journal • won the Asian Brand Excellence Award • holds the Certified Speaking Professional (CFP) designation from the National Speakers Association • is a member of the Authors Guild He received his master's and doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and front-line workers to grow and invest passionately in all aspects of their lives.Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times' #1 bestselling author. His books include: Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People The Zappos Experience: 5 Principles to Inspire Engage and WOW Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the "World- Famous" Pike Place Fish Market in Seattle Customer Magic: The Macquarie Way -How to reimagine customer experience to transform your business
Does this sound familiar? You've been told that to become a successful leader, all you need is to follow a set path and stick to it. But here's the painful truth - following that rigid path has left you feeling stagnant, unfulfilled, and lacking the growth you desire. It's time to break free from this ineffective action and discover the true power of being a leader and a student. Only then can you unlock your full potential and experience the continuous growth and success you've been longing for. "A smart man learns from their mistakes, but a wise man learns from others." - Justin Kavanaugh In this episode, you will be able to: Unleash your personal growth potential by embracing change and continuously evolving over the years. Become a truly effective leader by being a lifelong student, actively seeking out new knowledge and skills. Discover the power of deep conversations and meaningful relationships in your personal and professional life. Embrace discomfort as a catalyst for growth and transformation, unlocking new levels of success and fulfillment. Cultivate meaningful connections that go beyond surface-level interactions, creating a network of support and opportunity. My special guest is Justin Kavanaugh Meet Justin Kavanaugh, a seasoned leader, coach, and speaker who has dedicated his life to personal growth and leadership development. With a background in sports performance and high-performance coaching, Justin knows the importance of constantly learning and evolving as a leader. He believes that the key to growth is being a lifelong student, always seeking new knowledge and experiences to enhance his leadership skills. Justin understands the power of surrounding himself with a diverse range of perspectives and being open to both leading and following. His ability to balance deep, honest candor with care has earned him the reputation of a trusted coach and mentor. Justin's commitment to going beyond the surface-level and building deep connections with others has led to repeat invitations to speak at events and the opportunity to make a lasting impact on the lives of entrepreneurs and leaders. If you're looking to level up your leadership skills and embrace continuous learning, Justin Kavanaugh is the guest you need to listen to. The key moments in this episode are: 00:00:02 - Welcome Back Party! 00:02:41 - Creating an Environment for Growth 00:05:08 - Balancing Leadership and Learning 00:06:26 - Depth and Repeat Opportunities 00:08:51 - Embracing Uncomfortable Growth 00:12:45 - The Importance of Coaching 00:13:50 - Staying Grounded and Finding Mentors 00:16:26 - Reading the Room and Self-Awareness 00:18:28 - Levels of Success and Reality Check 00:19:52 - Connecting High Performance Traits 00:25:52 - The Flight or Freeze Response in Conflict 00:26:48 - Moving Targets and Making Decisions 00:28:15 - Shifting Focus During the Pandemic 00:29:11 - Handling Conflict and Building a Bigger Audience 00:32:23 - A Fortunate Pause and Thriving During the Pandemic 00:39:04 - The Power of Preparation 00:40:02 - Going Deeper 00:41:01 - Challenged to Grow 00:43:10 - Building Internal Leaders 00:46:08 - Embracing Challenges 00:51:41 - Importance of Persistence 00:51:58 - Building Brands and Websites 00:53:03 - Mentorship and Personal Branding 00:54:08 - Spotting Talent and Building Relationships 00:57:01 - Being Part of Someone's Success
The season of Advent is almost here…a time of waiting and expectation for Christ's birth. This *should be a time of peace and togetherness in our homes, but in reality…Sometimes it's just not. Sometimes we overload our calendars, rush from thing to thing, and by the time Christmas arrives, we're exhausted, our kids have lost their minds, and our homes are a disaster. Not this year, sweet mommas. Not. This. Year. Today we have Tessa from Build a Country Home. She's a homeschooling mom of 6 and her family owns a dairy farm in southern Alberta. She is deeply connected with the unique struggles of life in regards to motherhood and has built a business by helping women create harmony, order, and cooperation within their home and family so that they have energy and the mental fortitude to do all the things that God has asked of them...especially during the holiday seasons! Is it Possible to Have Peace AND Kids in the Home? (02:50)Raising Spouses (08:55)Three Strategies for Thriving During the Holidays (12:55)Gratitude (27:11)The First Step (33:55)How do you Approach the Day After Perfect? (47:06)Rapid Fire Questions (49:51)The Harried to Hopeful Holiday Summit (53:20)More from Tessa (54:05)The Harried to Hopeful Holiday Summit (53:20)Tessa is so excited to be teaching mothers how to teach their children how to do tasks properly (according to your definition). She has a very practical four-step process for teaching your kids to run your home! Use the code BUILDACOUNTRYHOME for 75% off the summit!More from Tessa (54:05)Tessa *just updated her signature course “From Stressed to Blessed: Designing a Home Management System that you Love.” Also, when you finish the course, you can join the membership community where you'll have community and ongoing coaching from Tessa!You can also find Tessa and Build A Country Home...On InstagramOn her WebsiteDon't forget sweet momma…you are doing beautiful work.Get the Harried to Hopeful Holiday Summit HERE! (Use the code DELIBERATE for 75% off!)You can find The Deliberate Day Holiday Planner HERE!For the 12 Week Planner, click here!To find The Deliberate Day on Instagram, click here.Find the complete podcast notes on our website.Get your FREE Meal Planning Kit here.For the Favorites List, go here.If you're planning an adventure, you'll find the Ultimate Family Road Trip Guide here.
Dr. Joseph Michelli breaks down the most impactful ways to optimize the customer experience in your business.WANT THE FULL EPISODE? Check out yesterday's episode, Ep.92 I Dr. Joseph Michelli I Deciding to Optimize Customer Experience, or download it using this link. KEY TOPICS Building resources as you make bold decisions.Becoming genuinely interested in your customers.Why personalization isn't the single solution for improving client experience.What you want your business to be known for.Empowering your employees.What your customers are seeking from you. CONNECT WITH USwww.decidedlypodcast.com Join us on Instagram: @decidedlypodcast Join us on FacebookShawn's Instagram: @shawn_d_smith Sanger's Instagram: @sangersmith MAKING A FINANCIAL DECISION?At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MOREwww.decidedlywealth.comSUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time! CONNECT WITH DR. JOSEPH MICHELLIWebsite: https://www.josephmichelli.com/ Books: https://www.josephmichelli.com/bestsellers/ Podcast: https://open.spotify.com/show/2H8Rz1uCMu9giW70vYMERo Blog: https://www.josephmichelli.com/blog/ Instagram: @josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience Twitter: @josephmichelli LinkedIn: https://www.linkedin.com/in/josephmichelli/ Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph's other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle. Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.
Dr. Joseph Michelli breaks down the most impactful ways to optimize the customer experience in your business. KEY TOPICS Building resources as you make bold decisions.Becoming genuinely interested in your customers.Why personalization isn't the single solution for improving client experience.What you want your business to be known for.Empowering your employees.What your customers are seeking from you.DON'T HAVE TIME FOR THE FULL EPISODE? Check out the 6-minute highlight clip, Ep.92 HIGHLIGHT I Providing your team freedom within boundaries. You can download it directly using this link. CONNECT WITH USwww.decidedlypodcast.com Join us on Instagram: @decidedlypodcast Join us on FacebookShawn's Instagram: @shawn_d_smith Sanger's Instagram: @sangersmith MAKING A FINANCIAL DECISION?At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MOREwww.decidedlywealth.comSUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time! CONNECT WITH DR. JOSEPH MICHELLIWebsite: https://www.josephmichelli.com/ Books: https://www.josephmichelli.com/bestsellers/ Podcast: https://open.spotify.com/show/2H8Rz1uCMu9giW70vYMERo Blog: https://www.josephmichelli.com/blog/ Instagram: @josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience Twitter: @josephmichelli LinkedIn: https://www.linkedin.com/in/josephmichelli/ Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph's other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle. Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.
How full performance visibility relates to your return on investmentHow distributions work in a real estate syndicationThe importance of asking questions about your ROICapital call: What it is, why it happens, and what to expectReasons you should get to know the people you invest with The Life & Money Show Spotlight:Your Life & Money: What is one thing you're doing to live a meaningful and intentional life by design?Other's Life and Money: What is one life or money hack that you can share that will make an impact in others' lives right now? Life & Money in the World: What's the one thing you're doing right now to make the world a better place? RESOURCES/LINKS MENTIONEDThe Sacred Enneagram by Christopher L. Heuertz | Paperback and KindleEp170: Interest Rates on the Rise | Recession-Resistant Tips Investors Need to KnowEp171: Recession-Proof Your Business: Strategies for Surviving and Thriving During an Economic Downturn Goodegg Wealth Fund II Investment Opportunity: https://goodegginvestments.invportal.com/app/offering-detail/639b95ca9078df001bc6b9bd Do you want to get to know Annie and Julie better? Just visit https://goodegginvestments.com/popovers to attend virtual drop-in sessions every Tuesday and Thursday and connect with the Goodegg community! If you want to talk to someone with your current investments, you can visit https://goodegginvestments.com/ to schedule a call with our investor relations team, or you can send us an email at investorrelation@goodegginvestments.com. CONNECT WITH US To connect with Annie and Julie, as well as with other Investing For Good listeners, and to get the latest scoop on new and upcoming episodes, join Life and Money Show Podcast Community on Facebook. To learn more about real estate syndication investment opportunities, join the Goodegg Investor Club.Be sure to also grab your free copy of the Investing For Good book (just pay S&H)--
Welcome to episode 88 of The Numbers Game. On today's show, we dive deep into the world of recessions. Marty drops knowledge on what he sees as the biggest threats during a recession and gives us tips on how to come out on top. We also talk about the significance of being smart with your money and knowing your finances.On this episode, we discuss:Reading The play:Unpacking Recessions: A Deep Dive into the PhenomenonMarty's Take on the Biggest Threats in a RecessionStanding Out in a Tough Economic Climate: Strategies for Thriving During a RecessionSmart Spending: Understanding Your Finances in a RecessionWhat Sells Best During a Recession: Uncovering Opportunities in the MarketCheck out the free resources from Inovayt here.Send us an email: hello@thenumbersgamepodcast.com.auThe Numbers Game is brought to you by Future Advisory & Inovayt.Hosts:Nick ReillyJason RobinsonMartin VidakovicThis podcast is produced by VIDPOD.
How do you stay competitive during uncertain times? Here to share expert insights is Arie van Gemeren of Lombard Equities. He talks about navigating the political climate and the pandemic as a real estate investor and finding success on the West Coast. He also discusses his background in venture capital and how he is applying the skills and knowledge he learned there to multifamily. Since founding Lombard, Arie has built the portfolio to over $50 million in assets and delivered excellent returns to the Firm's investors. Prior to founding Lombard Equities, Arie was a Principal at Rising Tide Ventures, a technology and healthcare investments firm, where he focused on FinTech and real estate technology companies. He previously worked at Goldman, Sachs & Co., and before this was an equity research analyst with Fisher Investments. Arie is on the Board of Directors for Bay Scholars, a Bay Area Philanthropy focused on delivering excellent education to deserving youths via the Catholic School System. He graduated from UC Davis with a dual major in History and Political Science. [00:01 - 05:01] From Wall Street VC to Real Estate Seeing that a lot of investors are not committing to venture capital, Arie felt like he could deliver better outcomes in multifamily investing Now they are aiming to be the biggest player in West Coast multifamily [05:02 - 13:27] Investing in the West Coast and Thriving During the Pandemic Despite the issues in landlord restrictions and tenant laws on the West Coast, Arie believes there are a lot of opportunities there Don't let politics decide your investing Progressive cities attract talents and people are going to keep coming there Tenant right laws provide stability A lot of landlords are selling based on their political ideals and there are less buyers During COVID, they didn't have nonpayment problems because they invested in upstanding locations If you have good housing, you will get good tenants and they're the least likely to not pay [13:28 - 18:48] Lessons Learned from Venture Capital Being VC, your reputation is very important and you have to get into deals with high outcomes Writing a memo down is really valuable because it can help in your thought process There is an enormous amount of pressure to always be in a deal, there should be discipline to slow down [18:49 - 20:20] Closing Segment Reach out to Arie! Links Below Final Words Tweetable Quotes “Right-leaning landlords are selling based on political decisions. Like, let's go in and buy those properties. 'cause they're not thinking about this from the bigger picture.” - Arie van Gemeren “We're really focused on sort of white-collar neighborhoods and places with a great nightlife, a lot of fun that has a high caliber type employees or professionals that are living there or want to live there.” - Arie van Gemeren “You should play devil's advocate with yourself, and if you get through that process and at the end you're like, yeah, I got to do this deal, I just think it protects you, right?” - Arie van Gemeren ----------------------------------------------------------------------------- Connect with Arie at arie@lombardequities.com and visit their website at www.lombardequities.com. Connect with me: I love helping others place money outside of traditional investments that both diversify a strategy and provide solid predictable returns. Facebook LinkedIn Like, subscribe, and leave us a review on Apple Podcasts, Spotify, Google Podcasts, or whatever platform you listen on. Thank you for tuning in! Email me → sam@brickeninvestmentgroup.com Want to read the full show notes of the episode? Check it out below: [00:00:00] Arie van Gemeren: We do deals, right? And so, like, there is an enormous amount of pressure internally, externally to, like, to do deals, right? And so you have to constantly check that impulse, right? And as a syndicator, you know, you get paid to do deals. Like, you get paid a lot of money to do deals and you put up a lot of money to get deals done, right? So, like, the many pressures to like make you do a deal are huge. [00:00:32] Sam Wilson: Arie van Gemeren is a former Wall Street venture capital executive turned real estate investor and entrepreneur. Arie, welcome to the show. [00:00:39] Arie van Gemeren: Thank you for having me, Sam. Good to be here. [00:00:40] Sam Wilson: Absolutely, my pleasure. Thanks for coming on today. There are three questions, Arie, I ask every guest who comes from the show, in 90 seconds or less, can you tell me where did you start? Where are you now and how did you get there? [00:00:50] Arie van Gemeren: I started in traditional Hyde finance. I was a stock market research analyst, went to a major Wall Street Bay, worked for a private family office and venture capital, and during that whole time, was investing in properties on my own behalf, my own money, and was doing well. You know, I like to think I was a good investor, and I certainly, the market helped me at the same time, started investing in the mid-2010s then, yeah, and then at some point, I realized I knew a lot of the individuals who were really interested in doing real estate, but were really good at what they did. And there was a really big opportunity to take what I was doing, kind of upsize it. So we started doing syndicated deals. I started my firm in 2020, the depths of the pandemic, right, when everyone kind of went home and was trying to figure out what to do. And that's when I decided to pull the trigger and kind of go start my company. And, yeah, we've been investing across the West Coast, in the United States, really focused on the San Francisco Bay area, Portland, and Seattle, buying core kind of inner city and close to inner city value add multifamily deals. We're up to a little over 200 units now across our portfolio and continuing to expand, have a bunch of stuff in contract right now and where are we going? We're, you know, trying to be one of the larger players on West Coast multifamily real estate and eventually extend out to Denver and Salt Lake City as well. [00:02:07] Sam Wilson: That is awesome. So you've been buying property from 2010 to 2020, and in 2020, you said, you know what, I'm going to do my own thing. [00:02:16] Arie van Gemeren: Yeah, well I didn't start in 2010. I wish I started in 2010. I would be way better off now. I started it as in the mid, like, in the 2015, 2016 rates when I kind of started. [00:02:27] Sam Wilson: Not a bad time to get in. [00:02:29] Arie van Gemeren: Not a bad time. Oh, yeah, Not a bad time. [00:02:32] Sam Wilson: No, for sure. Not a bad time, but you weren't getting the basement pricing, the bargain basement pricing that you would have in 2010. That's for sure. Either way, what was the compelling reason in 2020 for you to get into how you add multifamily, especially in the West Coast? [00:02:47] Arie van Gemeren: So, you know, in venture capital, I was focused on, you know, property technology investing and financial technology investing and also raising capital, right, and I have met a ton of really interesting and influential family offices across the West Coast and in Mexico as well. And the commonality across them was there was a lot of suspicion of the venture capital business. Like, what's the cash flow? How secure is my investment? Like, is this going to make me money? I struggle with this. And most of these families had sizable real estate holdings. and you know, in 2020, tech investing sort of hit a big lull, and everybody was sort of waiting, right? And investors were not committing to venture capital. And I had seen in my own underwriting and my own deals that I felt like I could control the outcome a lot more with multifamily investment. So my thought process was, Hey guys, like we've been talking about VC, I don't know if you knew this, I'm doing real estate and this is kind of what I had been seeing happen, and I really believe in it. I know you do, too, because your family's been in real estate for a hundred years or whatever, whatever the story is, right? And so why don't we do something together, go in and kind of make this happen and, and do some deals together, right? And there was a lot more appetite and interest for that, and I think in an uncertain environment, the ability to kind of probability weight your outcome to be like, look, if I put conservative members in here, I assume rents drop when I have a higher cap rate on X, a whole bunch of stuff, I can still kind of tell you what your return's going to be, right? Versus pitching VC was like, it's a great idea, right? They have no revenue and it might happen, right? And if it works, it's going to be awesome. You're going to make a ton of money, but like, it's really likely it's not going to work with a harder pitch, right? So that was kind of why we launched this thing, right? And there's been a ton of investor appetite and interest. [00:04:29] Sam Wilson: Yeah, that is almost two completely opposite ends of a sale. Like if you get lucky, we'll hit a home run and it'll be great. What do they call that? I'm going to probably use the right word 'cause it's not the space I'm in. They call it unicorn or something like that? [00:04:43] Arie van Gemeren: Yeah, yeah, yeah. [00:04:45] Sam Wilson: And that's what, you know, sets you right for life. Whereas what you're buying now is, I mean, it's stable, it's predictable, it produces revenue, and it's like, okay, you just clip the coupon and off we keep going. It's just not that, not that wild and crazy, but it sounds like one is a much easier sell. Tell me this. Portland, Seattle, Bay area, not typically, I know obviously it's there, people invest, there's lots of people buying, you know, value add multifamily in those areas, but by and large, the sentiment is fairly opposed, I would say. Buying in West Coast cities just from landlord restrictions to tenant laws, to all those things, you say that, that is a prime opportunity and those are great, great places to invest. Break that down for me. [00:05:27] Arie van Gemeren: Yeah. I'll start with a fundamental lesson I learned in my stock market kind of equity research days. The CEO of my firm is a very large money management firm on the West Coast. You know, what I would always say, don't let your politics decide you're investing, right, 'cause, like, you have your politics, have your political views, whatever they may be. Don't let that control what you do from an investment perspective, because the two don't always go hand in hand. Like, you could really believe in something, but that doesn't mean that it should inform how you think about investing. So that was kind of, I had that framework right where it was. I don't agree with a lot of the West Coast politics and politics in many of these great progressive cities, but, like, it doesn't mean that there's not a great investment opportunity, right? And I felt like the word on the street and what I was hearing was a lot of like, you know, a lot of landlords in Portland and Seattle were like, this place is becoming a, you know, a disaster, and I got to get out of here. I got to take my money out. I want to go to a red state, I want to go to Idaho. I want to go somewhere else where it's, like, it's a much friendlier business environment and there's no denying, right, it is a friendlier business environment and I'm not contesting that at all. My contention was this, you know, major, like very progressive left-wing cities on the West Coast, have an appeal that is hard to dispute, right? Like, I mean you look at the Bay Area, you got Stanford, you got Cal, Santa Clara, like major, major university ecosystems, right, that are continuing to pump out graduates, very smart graduates right from all over the world. Like, the international families all would chill to send their children to Stanford and in Cal Berkeley, right? And they do and they send their kids there and other, and, like, very bright children who are graduating from school. That's a great crop of candidates for, you know, companies, right? And if you want to get the best graduates from Stanford, you got to continue to have a presence in the area for those internships to bring those kids up, right? And so I felt like there was a theme of, like, everyone's leaving and the Bay Area's going into a secular decline and, like, rent states are on the rides and these cities are going to be great 'cause business is great. And I'm not denying any of that. I'm just saying I thought that the backlash against the progressive stronghold was sort of overblown, right? So that was the first piece. The second piece is I actually take the contention that these cities with very protective tenant right laws are perversely good for investors, right? So little known fact, the guy that wrote the code for San Francisco Rent Control was one of the largest multifamily owners in San Francisco, and I'd heard it said that in conversation. He said, I love rent control. I love it because it puts a floor on all my assets. Like, I'm never going below that floor ever, right? I'm only going up and it provides a ton of stability for my building. And I love it. Like, I wrote that code and I like that code and I don't want it to go away. That gives me a competitive advantage. That was from a major, like, a major investor, right? And the things I've observed in these markets is rent control, like, difficulty building, right? Like, all these things, they actually increase supply or they decrease supply, right? So, like, you never have enough supply in these cities. And my observation and I think this is happening, right, many of the up and booming markets in the southeast, right, in Florida, and these different markets, in my opinion, are probably headed for an oversupply problem at some point, right? Because you have the population growing, but it's also, like, there's no limitation on supply. Like, developers can build and build and build. Arizona's a great example of that, right? Where it's like Arizona was hopping, like Phoenix, you know, the money was pouring into these cities, but like, it was very easy to build, right? By contrast, in Portland, as an example, like the city passed a law that, like, if you want to build a new building, 30 plus percent of the housing in it needs to be affordable, right? So if you put wages and material costs so that you know, have both gone up, right? Developers aren't building anymore and you can actually see permits drop off a cliff when that happens, right? But Portland's still growing, right? Like, Portland's growing it double the national growth rate. So is Seattle, right? So they're growing, but you don't have supply. So there's like a broken supply and demand function in these cities. And I think, thirdly, like, you know, we have a hundred years of anecdotal evidence to tell us that Florida is a boom and bust market, right? I mean, it's been going on, like, since the early 1900s. And I would argue that a lot of these, like, cities, like, Manhattan, I would put in the same bucket, right? Manhattan with San Francisco, Seattle, are much more of a smooth ride, right? Like you're not going to have huge dropoffs, you're just going to have a slow, steady kind of taking up. And I would argue that's pretty conservative for investors. So we took that thesis and we're like, look, right-leaning landlords are selling based on political decisions. Like, let's go in and buy those properties. 'cause they're not thinking about this from the bigger picture. They're just like, this place has become really unfriendly to me. I want to get out of here. It has become unfriendly, right? I'm not disputing that, but it's, like, but you can work around. And there's less buyers, right? So you're not competing with as many people. So there's a lot of reasons why, you know, it's worth fighting through the complexity. I think the return is there firstly. [00:10:23] Sam Wilson: I think that's a very compelling thesis, and I've always said that any time you get governmental involvement in things, you know, especially when they start making just arbitrary rules, whatever it is, rent control, you name it. It creates a market distortion for looking for it. So I love your very clear explanation as to why you're finding opportunity and value in those markets. Obviously, decreasing supply and stable and or increasing demand, I mean, that's great for the investor. What are things, you know, as you went through COVID, as you went through 2020, how did you guys navigate some of those very tenant-friendly landlord laws maybe that would've kept tenants in your buildings that maybe weren't paying, things like that? [00:11:11] Arie van Gemeren: So we did very well during COVID, and I think partly it's because we were really careful with location. One of our kind of core beliefs or tenants has been to only buy and already upstanding in great locations, right? So we're really focused on sort of white-collar neighborhoods, right? Like, places with a great nightlife, a lot of fun that have a high caliber type employee or professional that's living there, or wants to live there, right, your a 20 to 28-year-old software engineer, right? So, like, an example would be Capitol Hill in Seattle, right? Capitol Hill in Seattle. Like, you're within almost walking distance of Amazon's headquarters. It's got the highest concentration of happy hours, right, highly paid, and like pretty legitimate tenant profile. And because of that we had very, very little COVID-related delinquency, very little. And I know by contrast I've talked to guys that own very large portfolios, like, workforce housing-focused assets and their delinquency was much higher, right? Like, they were like 10 to 20% non-pay. And we were probably, like, 1% to 3% non-payment. I just think it's location, right? Like, I mean, you're just owning, if you own housing, that is attractive to young professionals, you know, like, they're the least likely to not pay, right? Because it's not good or them. So they're going to get their parents to help or they're going to pay, like, or they have a great job. Software engineers were not really affected. So, you know, we did that. I will say, you know, people in the Bay Area have gotten in trouble with the tenant protection laws, you know, where like Oakland and Berkeley and San Francisco are some of the last cities that still have an eviction moratorium, for example. And now I'm going to contradict myself, right? But this is some of the danger of this. It's like the city council of Oakland would like to never release the eviction moratorium. Their preference would be to like never let it go, you know, and my question is, like, so someone could not pay rent and you could never get rid of that tenant. And it's like, yeah, that's the stuff that's sort of scary where you're like, well, that's a good argument to not do it, right, because there is a political angle here that's a real problem. But that being said, there's already lawsuits working through the core to say, like, you're now impeding my right to my property right. And I'm pretty sure you can't forever prohibit someone from evicting a non-paying tenant in their building. So they'll get around that. But I mean, for us, we didn't really have to navigate COVID nonpayment. [00:13:27] Sam Wilson: Arie, tell me this, you know, coming from a long history in venture capital, what are kind of some of the crossovers there? I know I know you went to, you know, the people that you were working and said, hey, I see opportunity here. Do you want to partner on this? But I guess, are there lessons that you learned in doing venture capital that you've then applied to what you're doing now in multifamily? [00:13:48] Arie van Gemeren: Yeah, there's a couple, right? So deal flow in venture capital is very important, right? So at every beat, there's a lot of money in venture capital, and there's a lot of money because there's a lot of high returns, right? But the little-known fact in VCs is like being in the right deals where the high return comes from, right? And you have to get into those deals. So there's always entrepreneurs raising money. That doesn't mean it's a good investment, right? There's always someone asking for money and so you have two things happening, right? Your investors, your LPs are paying you a healthy salary and everything else to find deals. You have a natural, like, desire to put money to work because you've been given money to put the work, so you have to find deals, right? And so deal flow is one of the highest and most important things, but it's got to be a good deal, right? Very much like our business, right? Like we need to find deals, but it can't be a bad deal, right? So, you know, the process of finding deals in VC was very analogous, finding deals here, right? It's relationship building, it's adding value for people. It's being in touch with guys. It's demonstrating, you know, good characteristics that people want to do business with you and they want to work with you. I mean, being in VC, your reputation is very, very important, right, because entrepreneurs want investors that are thinking of them and are helping and, like, and providing value for them. And so, you know, as we know, brokers also want to work with buyers that close deals execute, do what they say they're going to do and they're honorable and they, like, they live by their work, right? And so there was a lot of the dialogue between those two, doing good deals is also really, really important, right? And so one of the tips I kind of learned from the VC business is to try to write an investment memo to myself, right, 'cause I'm really a firm of one right now, but when I have employees, I'm going to enforce that same thing. And we had to do that in VC because we had to get our deal through a committee. So you had to write a long-form memo, risks, opportunities, what could go wrong, why I like the team, a whole bunch of stuff, right? And I've found that the clarity of writing a memo down is really valuable. If you're writing a memo on a deal and you find yourself on every question trying to convince yourself, like, why you got to do this deal, but you feel like you're fighting resistance, it's a great warning sign, right? And I do think that the discipline of, like, putting it on paper, right? It could be a two-page memo, but it should be like a formulaic memo. Like, why I like this deal? What am I missing? Why would I argue against this deal? Like, you should play devil's advocate with yourself, and if you get through that process and at the end you're like, yeah, I got to do this deal, I just think it protects you, right? I mean, like, Buffett has that famous quote of like, you should think of the best thing as a punch card and you only have 10, right? And you should think of, like, if I do a deal, I only have nine left in my life. That should be how you think about doing a deal, right? If your deal is one of those 10, like, great, but, like, put it on paper, right? Like, do that. That was a cool thing I took from VC and I haven't seen a lot of guys in the syndication business doing that. I know that at bigger private equity real estate shops, it's very common, right? It's a Wall Street practice, it's a VC practice. But for younger guys, smaller guys, guys who are starting up, I do think it's a good practice to build. [00:17:00] Sam Wilson: Oh, that's an amazing practice. And I love that I kind of feel like I do that when I'm reviewing a deal deck, right? When we're putting together our deal deck like that, it's kind of that same process, but maybe not as truncated, but maybe not as concise. There we go. That's the word I'm looking for. But I like that tip of going through that practice 'cause I'm certain you've uncovered along the way a few deals maybe that you shouldn't have done. [00:17:24] Arie van Gemeren: Yeah. Yeah. I mean, yeah. The danger of being a deal guy or gal, right, is that like we do deals, right? And so, like, there is an enormous amount of pressure internally, externally to, like, do deals, right? And so you have to constantly check that impulse, right? And as a syndicator, you know, you get paid to do deals. Like, you get paid a lot of money to do deals and you put up a lot of money to get deals done, right? So the, like the many pressures to, like, make you do a deal are huge. And you got to like, you got to find a way to get out of that for a second, right? And get out of that cook pot and be like, should I do this deal, right? Because there's the broker's pressuring you to do it. The broker only gets paid if the deal gets done. Your attorney wants to deal to get done. Your investors want, you want against them. Your wife, your husband probably wants you to get it done 'cause you get paid. But you're like, you know, and you got to check that, right? It's really hard. It's hard. It's hard, right? I mean, it's a hard thing to do. [00:18:16] Sam Wilson: It truly is. The discipline to slow down and say no, because you're absolutely right. Like, if you're not doing deals, if you're not consistently presenting opportunity to your investors, they go to other places. [00:18:28] Arie van Gemeren: Totally. Yeah, exactly. [00:18:30] Sam Wilson: The reality of it. They're not waiting nine months for you to come back with your next deal and be like, oh, cool, I'm still sitting on that half a million dollars, I'm going to put in your deal. Like that, come on. So there is that constant pressure, like you said, for many, many sources to continue to put out deals. But I love the way that you think through that. Arie, it's been an absolute blast having you here on the show today. I certainly appreciate it. I've learned so much from you. I mean, the venture capital world is something I know absolutely nothing or very little about, so it's fun to get perspective from somebody that's been in it for such a long time. And then how and why you're finding opportunity there in the West Coast cities. I think you presented just an absolutely impressive case as to why, you know, you're investing there and why there's opportunity there. And then how you guys are working around some of the political and or market risks and finding opportunity there. So thanks again for breaking that down for us. Certainly appreciate it. If our listeners want to get in touch with you, learn more about you, what is the best way to do that? [00:19:24] Arie van Gemeren: You can go to my website, www.lombardequities.com, and it's probably the best way. And then by, you know, my email is arie@lombardequities.com. So if anyone wants to reach out or chat, I'm always happy to talk with anyone, especially about this business. I love it and I can talk for hours about it. So, yeah, it's been a pleasure to be here, Sam. Thanks for having me. [00:19:43] Sam Wilson: Thank you, sir. For those of you listening, that's arie@lombardequities.com. We'll make sure we also put that there in the show notes. Thank you again, Arie, have a great rest of your day. [00:19:53] Arie van Gemeren: Thank you.
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You might have noticed that the economy is a little crazy right now. Fuel prices are skyrocketing, the stock market is plummeting, and inflation is at the highest point in decades. Has your Small Business been impacted by these factors? If not, will it be at some later date? Are […] The post Surviving and Thriving During a Downturn – Small Business Show 384 appeared first on The Small Business Show.
Joseph Michelli is the CEO of The Michelli Experience (TME), a full-service human experience delivery company that offers leadership and management consulting, personalized training, customer journey mapping, agile design, and customer retention solutions to clients. Joseph is also a speaker and a New York Times bestselling author of Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph donated the proceeds from the book to Direct Relief, a non-profit organization that provides relief to those impacted by crisis situations. In this episode… Building a successful company requires excellent leadership skills. It also requires resilient, adaptable, creative leaders who are adept problem solvers, especially if they have to navigate difficult waters. Throughout the pandemic, business leaders were put to the test. Companies were affected in a myriad of ways and were forced to adapt to the changing circumstances if they were going to survive. Creative ways were found to serve customers, manage finances, and keep employees engaged. Additionally, all the focus leaders had on managing the business put them in a place where they weren't taking care of themselves very well. They had to find ways to reach outside their networks to gather insights from other leaders about how to manage the crisis. But it turned out that many companies around the globe came out stronger on the other side as the world began to open up again. In this episode of The Fit Growth Machine Podcast, Brian Roisentul interviews Joseph Michelli, the CEO of The Michelli Experience, about the lessons he learned from the leaders of top companies about managing a business during the pandemic. Joseph also talks about the human resource challenges leaders faced, the impact of having a clear purpose, and the strategies leaders use to build thriving brands.
Gather around, friends! We have all been living in a constant place of stress and enduring trauma upon trauma for almost two years. Meg and Kelly are definitely not mental health or medical experts, but they are longtime believers in examining how our personality types can unlock the tools we need to cope with the stress of life, and this week, they have some specific ideas for how each Enneagram type can take a break from ongoing stress. Want to join Meg and Rebekah in the 22 Tropes in 2022 Romance Reading Challenge?! Come join the Super Star Awesomes and get the reading challenge plus hundreds of hours of ad-free episodes you can binge-listen to right now. PLUS! Get full access to texting privileges with Meg and the Sorta Awesome team! THANK YOU TO OUR SPONSORS: Grove: Go to grove.com/AWESOME and get a free gift set worth up to fifty dollars with your first order Smartass & Sass: Subscribe at smartassandsass.com and use code AWESOME for 10% off your first subscription Daily Harvest: Go to dailyharvest.com/awesome to get up to forty dollars off your first box Just Thrive: Get 15% off when you go to justthrive.com and use code AWESOME at checkout Truebill: Don't fall for subscription scams. Start cancelling today at truebill.com/AWESOME PrettyLitter: Visit prettylitter.com and use promo code awesome for 20% off your first order SHOW NOTES: Kelly's AotW: Sausage, Kale and White Bean Soup from Pinch of Yum Meg's AotW: One Second Everyday app How Each Enneagram Type Is Struggling (and Thriving) During the Pandemic - RELEVANT 5 Stress-Busting Tips for Each Enneagram Type How every Enneagram type responds to stress (and how to help) You can find Meg on Facebook, Twitter, or Instagram! Find Kelly on Twitter , Instagram and on her website! Visit sortaawesomeshow.com for show notes on this and every episode. And don't forget to find us in the Sorta Awesome Hangout on Facebook or @sortaawesomeshow on Instagram, and @sortaawesomepod on Twitter! Learn more about your ad-choices at https://www.iheartpodcastnetwork.com
How have some businesses managed to thrive during the Covid-19 pandemic? New York Times #1 bestselling author Joseph Michelli scours 140-plus businesses worldwide to collect lessons in his latest book, Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. With his own life as “proof that you can become stronger through adversity,” Michelli identifies 20 ways organizations have managed to turn breakdowns into breakthroughs during these trying times. Listening with empathy, using a sense of humor, and admitting errors are just a few ways leaders today are moving ahead with success, creating a new normal at work. “There is a link between growth and resistance...Leaders must push through habits and emotional resistance to grow themselves and their teams,” says Michelli. BUY Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges RECOMMENDATIONS Watch a funny clip about customer service from Meet the Parents. Check out this scene from Love Actually making fun of customer service overperformance.
Good leaders appreciate that employee experience is critical to the delivery of a great customer experience. Related Links: The Michelli Experience Hosted by: Carolyn Schnare, Director Strategic Initiatives, NACS and Rose Johnson, Audience Development and Production Manager, NACS About our Guest: Joseph Michelli, CEO, The Michelli Experience Joseph A. Michelli, Ph.D., C.S.P., is a speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges.
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph's other … Continue reading Episode 47 – Create a Tactical Plan to Deliver Personal Client Experiences – with Joseph Michelli →
Renelle Briggs is a confidence mentor, digital creator, and founder of the Confidence Club and the host of the Confidence Club Podcast. She teaches people to show up confidently in their life and create financial freedom. On this week's episode Renelle and I talk about being true to yourself, how to change the stories we tell yourself about money and why mindset is so important when building up your confidence. Connect with Renelle Briggs: Instagram: @renellebriggs Confidence Club Podcast with Renelle Briggs Clubhouse: @renellebriggs and The Confidence Crew room Resources: What is Self-Confidence + 9 Ways to Improve It by Courtney E. Ackerman, M.A. Why Self-Confidence is More Important Than You Think by Barbara Parkway Ph.D How Generation Z is Altering the Face of Entrepreneurship for Good by Chidike Samuelson Gen Z Entrepreneurs are Thriving During the Pandemic by Ian Fox Think and Grow Rich by Napoleon Hill Your Are a Badass by Jen Sincero You Are a Badass at Making Money by Jen Sincero The Four Agreements by Miguel Ruiz Humans ‘R' Us Episode 7: Garrett Philbin - Financial Coach and Founder of Be Awesome Not Broke Make sure you hit SUBSCRIBE so you don't miss out on any upcoming episodes. And, if you enjoyed this episode, please tell a friend about it. Let's grow the Humans ‘R' Us Community!
In my conversation with Joseph Michelli, speaker, author, and business consultant, we discuss his recently released book, Stronger Through Adversity: World Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph shares that as he was consulting through the pandemic, he was working with leaders who had different approaches to leadership, but a common thread was to lead with humanity. As folks have been “leading from the bedroom instead of the boardroom,” we’ve seen how important it is to be authentic, to be you, during the process.
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielsen BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph's other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging; Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way; Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People; The Zappos Experience: 5 Principles to Inspire Engage and WOW; Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System; The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary; The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company; and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the “World-Famous” Pike Place Fish Market in Seattle. Dr. Michelli holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and a doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger. What you'll learn about in this episode: How Dr. Michelli created for himself an opportunity to break out of working in the corporate world and become an independent consultant Why one of the fundamental keys to getting out of a corporate job and working for yourself is understanding the process of serving customers in a profitable way Why it is important to create an experience that encourages your customers to stay with you for the long haul What actionable steps Dr. Michelli recommends to anyone who wants to navigate difficult challenges, and why asking “what if” can be a powerful tool Why it is important to find a mentor or coach you can trust and then stick with them, building a fruitful relationship and learning everything you can Why it is important to make rock-solid promises you can deliver on, and how the Ritz-Carlton Hotel in Dubai can teach an important lesson on overvaluing customers How Dr. Michelli realized the important lesson that he doesn't need to know everything or always have an answer Why empathy is a powerful skill to develop to help you better understand the journey your customers experience working with you How to deal with Imposter Syndrome and accept your flaws and still recognize the value that you offer others Resources: Website: www.josephmichelli.com Facebook: www.facebook.com/TheMichelliExperience LinkedIn: www.linkedin.com/in/josephmichelli/ LinkedIn: www.linkedin.com/company/the-michelli-experience/about/ Twitter: @josephmichelli Additional resources: Real Estate on Your Terms by Chris Prefontaine SmartRealEstateCoachPodcast.com/webinar SmartRealEstateCoachPodcast.com/ebook SmartRealEstateCoach.com/QLS Smart Real Estate Coach Podcast Sponsor: Paul G. Dion CPA, CTC
Joseph A. Michelli, Ph.D., an internationally sought-after speaker, author, and organizational consultant. He is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author of 9 books about companies like Starbucks, Mercedes-Benz, Zappos, Airbnb, UCLA Health Systems, and The Ritz-Carlton Hotel Company. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Among other honors, Dr. Michelli has been named the #2 thought leader in Customer Service by Global Gurus.
Episode 104 of the Business Bookshelf - Joseph Michelli - Author of "Stronger Through Adversity". Today our guest is Joseph Michelli. Joseph is a professional In-Person and Virtual Speaker on Leadership, Employee Engagement, Customer Experience, Customer Loyalty, and Consumer Advocacy. He is a New York Times #1 Bestselling Author of Books including The Airbnb Way, Driven to Delight, Leading the Starbucks Way, The Zappos Experience, The Starbucks Experience, Prescription for Excellence, The New Gold Standard, and When Fish Fly. Today we are talking to Joseph about his new book “Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges”. In this business guide for our times, Joesph distills best leadership practices that can be used in any company, in any industry. Organized into four main themes―Set the Foundation, Build Connections, Move with Purpose, and Harness Change―Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic. The book can be purchased here. Joseph is also the founder of the Michelli Experience which can be found here. The host of the podcast is Lance Peppler. Email him at lance@ideastorm.co.za or visit www.ideastorm.co.za. --- Support this podcast: https://anchor.fm/businessbookshelf/support
Howard is joined by New York Times bestselling author and organizational consultant, Dr. Joseph Michelli, to discuss his career and what he's learned talking to over 140 top global business leaders on all aspects of leading through and beyond COVID while writing his new book, Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Know more about Dr. Joseph Michelli via his https://www.josephmichelli.com/ (website) and https://www.linkedin.com/in/josephmichelli/ (LinkedIn).Winning Digital Customers | The Podcast focuses on stories of digital transformation, told by the people who led them. The podcast covers a range of topics including digital transformation, enterprise strategy and innovation, customer research, design thinking, agile practices, journey mapping, and other related ideas. The podcast is based on Howard Tiersky's Wall Street Journal bestselling book, Winning Digital Customers: The Antidote to Irrelevance. Tiersky lays out a simple but detailed five-step methodology that any company can follow to align their teams around a vision for the customer experience that will maximize their competitiveness in the market, identify the quick wins that will help them out of the gate, and ultimately drive the transformation needed to bring their company into alignment with today's digital world. http://www.twitter.com/tiersky (http://www.twitter.com/tiersky) http://www.linkedin.com/in/tiersky (http://www.linkedin.com/in/tiersky) http://www.facebook.com/h.tiersky (http://www.facebook.com/h.tiersky)
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph’s other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way,Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle.Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California.Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger. Follow cityCURRENT: www.cityCURRENT.newsFollow Dr. Joseph Michelli online: https://www.josephmichelli.com/Order Dr. Michelli's latest book, Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges: https://amzn.to/2IxQHaZ
Greg continues on his topic of Most Wonderful Time of the Year and Isaiah 9:6. The holidays can be a difficult time. Here are some past shows featuring Greg Chandler that may help you through them: Are You Dreading the Holidays?https://hopeishere.podbean.com/e/are-you-dreading-the-holidays/?token=6f7f7850bee49035e18a043e1c17ae80 Tips to Getting Through the Holidayshttps://hopeishere.podbean.com/e/tips-to-getting-through-the-holidays/?token=e3d550d1661550a86907b940e782d836 Life During a Pandemichttps://hopeishere.podbean.com/e/life-during-a-pandemic/?token=cb6423d90dfb7b0d5427dfac5d4c6f75 How Do You Respond to Change?Https://hopeishere.podbean.com/e/how-do-you-respond-to-change/?token=08d798bd3ed0692aad6e6687cb97fcd4 Surviving or Thriving During the Holidayshttps://hopeishere.podbean.com/e/surviving-or-thriving-during-the-holidays/?token=20deb1ad3f9666400c2d8a5a7bd8bb9 Ways to help support HOPE is HereTexting the word GIVE to 833-713-1591Website https://www.hopeisheretoday.org/donate Shopping on Amazon, select HOPE is Here as your favorite charity (EIN: 83-0522555)Login through this link > https://smile.amazon.com/ch/83-0522555
Today Greg reminds us why this is the Most Wonderful Time of the Year referencing Isaiah 9:6. The holidays can be a difficult time. Here are some past shows featuring Greg Chandler that may help you through them: Are You Dreading the Holidays?https://hopeishere.podbean.com/e/are-you-dreading-the-holidays/?token=6f7f7850bee49035e18a043e1c17ae80 Tips to Getting Through the Holidayshttps://hopeishere.podbean.com/e/tips-to-getting-through-the-holidays/?token=e3d550d1661550a86907b940e782d836 Life During a Pandemichttps://hopeishere.podbean.com/e/life-during-a-pandemic/?token=cb6423d90dfb7b0d5427dfac5d4c6f75 How Do You Respond to Change?Https://hopeishere.podbean.com/e/how-do-you-respond-to-change/?token=08d798bd3ed0692aad6e6687cb97fcd4 Surviving or Thriving During the Holidayshttps://hopeishere.podbean.com/e/surviving-or-thriving-during-the-holidays/?token=20deb1ad3f9666400c2d8a5a7bd8bb97 Ways to help support HOPE is HereTexting the word GIVE to 833-713-1591Website https://www.hopeisheretoday.org/donate Shopping on Amazon, select HOPE is Here as your favorite charity (EIN: 83-0522555)Login through this link > https://smile.amazon.com/ch/83-0522555
Today's interview is with Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. Joseph joins me today to talk about his new book: Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges, why he wrote the book, what can we learn from all of the leaders he talked to and what leaders should be doing going forward, particularly when it comes to improving the customer, employee and leader experience. This interview follows on from my recent interview – How can you relate to B2B customers when they more ‘hidden' from you than before? – Interview with Jeroen Corthout of Salesflare – and is number 366 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
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JOIN Steve Anderson and Dr. Joseph Michelli as he shares a preview of what he learned from interviewing hundreds of business leaders about thriving through challenges. BOOK: "Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges" In "Stronger Through Adversity", Michelli provides the invaluable wisdom he gained from 140+ top global business leaders on all aspects of leading through and beyond COVID, including crisis management, keeping employees and customers safe, maintaining a culture of engagement, rapidly innovating, and more. Buy the Book now! https://www.josephmichelli.com/bestsellers
“It's okay to make mistakes when you're advocating or speaking out. And not everyone's going to welcome your participation. That's okay. That's the price we pay for our privilege. Just listen, learn and continue to do the best you can to make a positive difference.” This week on the 3D Parent Podcast, I am going to share six actionable steps that you can take right away to address race, identity, prejudice within your own families. Some of the topics covered in this episode include: Common reasons why White parents choose to not to talk about racism and prejudices (and how that choice is actually a privilege) The importance of intentionality when teaching kids about race, racism, and privilege. Six actionable steps that parents can start taking TODAY to effectively and appropriately address race, racism, and privilege within their family. If you're feeling intimidated or unsure of how to discuss the topics of race, racism, and privilege with your children, know that you are not alone. However, these conversations are necessary building blocks to a more equal society. So I encourage parents to make a commitment to complete at least one step a week to genuinely address these difficult topics within your households. If you have enjoyed this episode of the podcast, take a screenshot, head on over to Instagram and share it your IG stories and tag me, @the3Dparent Do you have a parenting question for an upcoming episode? I would LOVE to connect with you and answer your questions. Please share your parenting question here! Grab your free copy of the 10 Steps To Get Back in Control of Your Children here! EPISODE RESOURCES: Explanation of what it is to be a white accomplice: https://www.whiteaccomplices.org PDF on what children understand about race from birth through age 6+: Five episode program for parents from Seattle's King 5 News on race, racism, identity Harvard Implicit Association Test Children's Book: Something Happened in Our Town: A Child's Story About Racial Injustice by Marianne Celano PhD, Marietta Collins PhD, and Ann Hazard PhD. Here is a link to a YouTube read-aloud version. Children's Book: A Kids Book About Racism by Jelani Memory. Here is a link to a YouTube read-aloud version. Website with book lists on police brutality, black heroes, recognizing privilege and more resources King 5 Series on Race and Parenting: “How we talk to our kids about race, racism and identity” http://www.willaplayschool.org EPISODES TO FURTHER THE DISCUSSION: Episode 24: Surviving and Thriving During the Coronavirus Outbreak Episode 28: Talking to Your Kids About Sex CONNECT WITH THE 3D PARENT: Instagram Facebook
“I want to invite you to see this as an opportunity to help your child develop a capacity to be resilient. If you get in the way, you might be keeping your child from being able to develop those skills. Handling disappointment and sadness is like a muscle that needs to be worked out. Your child needs to continue to work out this resiliency muscle.” This week on the 3D Parent Podcast, I'll share some valuable tips on how you can help your child process disappointments so they can grow into a mature and resilient adult. We will also look at ways you can hold space for your children when they are in a fragile state, especially with stress and disappointments triggered by the pandemic. Finally, I'll provide some pointers on what to avoid doing when your children are going through the process of disappointment and frustration. If you have enjoyed this episode of the podcast, take a screenshot, head on over to Instagram and share it your IG stories and tag me, @the3Dparent Do you have a parenting question for an upcoming episode? I would LOVE to connect with you and answer your questions. Please share your parenting question here! Grab your free copy of the 10 Steps To Get Back in Control of Your Children here! EPISODES TO FURTHER THE DISCUSSION: Episode 23: Surviving and Thriving During the Coronavirus Outbreak Episode 32: Tears: The Key to Getting Kids “Unstuck” CONNECT WITH THE 3D PARENT: Instagram Facebook
Join Dr. John to discover four scientifically proven tools that lead to a happier, more satisfying relationship with your loved one. Also, the virtual summit Surviving to Thriving During the Pandemic launches today May 11! This is an incredible free offer - the best tools, advice and teachings from 28 thought leaders and experts in areas such as leadership, marriage, relationships, parenting, dating, anxiety, stress, anger and more. Join your hosts, Dr. John and his fiancee, Joree Rose (Host of Journey Forward with Joree Rose) as they offer hours of free tools from the best in the world in an effort to serve you in these trying times - so you can emerge from this cocoon headed in the right direction and ready to succeed in all areas of life. Sign up for free (no hidden charges, no recurring charges, just free info) at SurvivingToThriving.site or TheUltimateRelationship.com. One speaker will be released daily. Each speaker has a long interview in their area of expertise and a short interview (5-7 min.) answering the questions, “What are your top 3 tips for dealing well with this pandemic?” This is going to be awesome! You won’t want to miss it! Check us out on Google Play and give us a Like and Subscribe! https://play.google.com/music/listen#/ps/Imo4l6pgrbmeklxvec6pgwzxnz4 If you like what you've heard, support us by subscribing, leaving reviews on Apple podcasts. Every review helps to get the message out! Please share the podcast with friends and colleagues. Follow Dr. John Schinnerer on | Instagram | Instagram.com/@TheEvolvedCaveman | Facebook | Facebook.com/Anger.Management.Expert | Twitter | Twitter.com/@JohnSchin | LinkedIn | Linkedin.com/in/DrJohnSchinnerer Or join the email list by visiting: GuideToSelf.com Please visit our YouTube channel and remember to Like & Subscribe! https://www.youtube.com/user/jschinnerer Editing/Mixing/Mastering by: Brian Donat of B/Line Studios www.BLineStudios.com Music by: Zak Gay http://otonamimusic.com/
Right now, we are living in a cocoon - the cocoon of home. So how do we set ourselves up for rapid success as we re-emerge into the world? One of the best tools is Post-Traumatic Growth because those who focus on the growth they experience due to challenge learn to be more resilient. Resiliency is the ability to bounce back with greater energy & wisdom when life kicks you in the teeth. And who doesn’t get beat up by life at times?! Who doesn’t want to learn to deal like a master with that shit?! Join Dr. John to find out how to create greater resiliency so you can bounce forward from this COVID-19 clusterf*ck. Warning: Harsh language included in this one (i.e., f-bombs ahead). Also, stay tuned for the rapidly approaching virtual summit Surviving to Thriving During the Pandemic. It launches May 11, 2020 and offers the best tools, advice and teachings from over 26 thought leaders and experts in areas such as leadership, marriage, relationships, parenting, dating, anxiety, stress, anger and more. Join your hosts, Dr. John and his fiancee, Joree Rose (Host of Journey Forward with Joree Rose) as they offer hours of free tools from the best in the world in an effort to serve you in these trying times - so you can emerge from this cocoon headed in the right direction and ready to succeed in all areas of life. Sign up for free (no hidden charges, no recurring charges, just free info) at SurvivingToThriving.site or TheUltimateRelationship.com.
"Self-care, honestly, is not my strength. It is something that I am still actively working on. I'm still trying to take care of my mind, body, spirit, my heart. I am the type that tends to kind of overlook myself frequently, and it's something I'm working on because when I am taking care of myself, I'm at my best. When I am taking care of myself, I am parenting. I am working. I am expressing myself creatively." This week on the 3D Parent Podcast, I'm going to tackle a topic that really hits close to home right now, and that is parental self-care in this time of a pandemic. We will be discussing different self-care ideas that you can do while at home with your kids, managing your household, and working from home. If you're someone who doesn't have a routine or anything that's working for you very well at the moment, this episode is definitely for you. In fact, we're actually going to discuss how you can find inspiration to boost your self-care regimen in the four elements of earth, air, water and fire. I hope you find the tips and ideas in this episode to be helpful and that they allow you to take good care of yourself so you can, in turn, take better care of your children. If you have enjoyed this episode of the podcast, take a screenshot, head on over to Instagram and share it your IG stories and tag me, @the3Dparent Do you have a parenting question for an upcoming episode? I would LOVE to connect with you and answer your questions. Please share your parenting question here! Grab your free copy of the 10 Steps To Get Back in Control of Your Children here! EPISODES TO FURTHER THE DISCUSSION: Episode 26: Working From Home with Kids Episode 23: Surviving and Thriving During the Coronavirus Outbreak CONNECT WITH THE 3D PARENT: Instagram Facebook
Have you felt stressed and reactive? How are you processing your feelings during the holiday season? In this episode, Candace shares how she uses the practice of self-study, Svādhyāya, to become more responsive and less reactive in stressful situations. Listen in to hear her top 3 tips for incorporating Svādhyāya to learn more about yourself, so you can react less and move from a place from gratitude. Head back over to Season 3, Episode 6 of the Namaslay® Podcast and tune in for 7 Tips for Thriving During the Holidays. We are so excited to share this episode of the Namaslay® podcast is brought to you in partnership with Sweaty Betty! Candace has been wearing Sweaty Betty apparel for years and loves the quality and feel of their leggings. Their Power Leggings are super stretchy and feel like a second skin; they let you move so freely. They’re bum-sculpting because the fabric is made with high elastane and perfectly placed seams that sculpt and flatter, and they're an investment that will last for years. To try the Power Leggings for yourself, click the link in the show notes or visit sweatybetty.com and take 20% OFF with code YOGABYCANDACE. This episode of the Namaslay® podcast is brought to you in partnership with BrothMasters, a small, mother-daughter owned business promoting gut health with the highest quality, calcium rich, nutrient dense bone broth. You can use code YOGABYCANDACE for $15 off your order. You can find daily blog post updates at: www.YogaByCandace.com. Instagram: @yogabycandace Join our Facebook community: YogaByCandace on FB Follow the new Namaslay® Studios, a boutique yoga and fitness Studio in Ridgefield, Connecticut on Instagram: @namaslay_studios Follow @namaslay_strength on Instagram for strength building tips for yogis. Download the YBC® App for hundreds of free yoga videos and blog content for your health and wellness. Yoga Workshops: 2019 - 2020 Yoga Workshops Yoga Retreats and Teacher Trainings: 2019 - 2020 YBC® Retreats and Namaslay® Yoga Teacher Trainings Mantra Box®, our quarterly discovery box that supports small business: Small Business Love with the Mantra Box® Namaslay® Merch: Get your Namaslay® Swag - mugs, notebooks, candles, apparel and more! And the Namaslay Book: Get your copy on Amazon
Gratitude: Complementing last week's episode on "Thriving During the Holidays," Benjamin shares a few brief thoughts on gratitude for Thanksgiving.
Thriving During the Holidays: Whenever I'm doing the edits on an episode and I exclaim to myself, "This is really useful material!" I know we've done good work. In this episode, we talk about various tactics and strategies we can deploy to not just survive but actually thrive during the holiday season, from Thanksgiving through […]
Scott Harper is the bestselling, award-winning author of more than 30 published short stories and several novels. There has been talk, from several fronts, about turning his fourth novel, "Predators or Prey?", the first book in his Wendy Markland series, into a live-action project. Interest from a movie producer has also been voiced about turning his bestselling, award-winning eighth novel, "Quintana Roo, Yucatan", into a film. Talk has also begun regarding translating his ninth book, "Hidden Tribe" - coauthored with his wife - into a film. Scott is very happily married to bestselling paranormal author Desirée Lee. scottharper.net Ann Fry for the last 20 years has been an executive leadership coach, corporate trainer and professional speaker, specializing in ReGeneration / ReInvention in life and at work…and most recently on Thriving During and After Cancer. Ann’s an adventurer. At age 60, she sold everything and moved from Austin to NYC – because she always wanted to do that. After 9 years, she returned to Austin to be closer to her son. She’s back in Austin to stay. She’s now a new Grandma. Ann brings her maturity (and sometimes immaturity), sense of humor and heart to topics that touch, inspire and make you laugh. She is the author of Sixty, Sexy, Sassy and Free.www.annfry.com
5 Tips to Surviving and Thriving During the Holidays -- December tends to be a month of hectic obligations, parties, celebrations, and it can be a month of putting ourselves last. What if there's a way we can shift our perspective and focus and actually enjoy the holidays? In this episode we talk about the simple tips that I find helpful to put into practice during this busy holiday month. The 5 tips we dive into are: 1. Managing our expectations 2. What do you need? How can you learn to listen to what we need, mind, body and soul? 3. What can you learn to let go of? Especially the things that really don't matter 4. Learning to stay in the present moment 5. Follow the joy These tips have saved me over the years. I hope you find one helpful tip that makes your holiday season even MORE enjoyable this year! Connect with me: Check out my website - https://www.marshavanw.com/ Connect on Facebook -- https://www.facebook.com.marshavanwynsberghe Connect on Instagram -- https://www.instagram.com/marshavanw/ About me -- I am Marsha Vanwynsberghe and I am a Speaker, Coach and Author of the Bestselling Book, "When She Stopped Asking Why". I share the lessons as a parent who dealt with teen substance abuse far past the level of normal experimentation. Through my programs, coaching and live events for women (The Inspired Life Project), I am on a mission to teach others how to find their personal power by owning their story, being vulnerable and creating boundaries in their lives. I teach others the tools, tips and strategies to overcome the challenges in their lives. I am on a mission to educate, empower and inspire others to change their story and their lives by taking radical ownership of the choices in their lives.
5 Tips to Surviving and Thriving During the Holidays -- December tends to be a month of hectic obligations, parties, celebrations, and it can be a month of putting ourselves last. What if there's a way we can shift our perspective and focus and actually enjoy the holidays? In this episode we talk about the simple tips that I find helpful to put into practice during this busy holiday month. The 5 tips we dive into are: 1. Managing our expectations 2. What do you need? How can you learn to listen to what we need, mind, body and soul? 3. What can you learn to let go of? Especially the things that really don't matter 4. Learning to stay in the present moment 5. Follow the joy These tips have saved me over the years. I hope you find one helpful tip that makes your holiday season even MORE enjoyable this year! Connect with me: Check out my website - https://www.marshavanw.com/ Connect on Facebook -- https://www.facebook.com.marshavanwynsberghe Connect on Instagram -- https://www.instagram.com/marshavanw/ About me -- I am Marsha Vanwynsberghe and I am a Speaker, Coach and Author of the Bestselling Book, "When She Stopped Asking Why". I share the lessons as a parent who dealt with teen substance abuse far past the level of normal experimentation. Through my programs, coaching and live events for women (The Inspired Life Project), I am on a mission to teach others how to find their personal power by owning their story, being vulnerable and creating boundaries in their lives. I teach others the tools, tips and strategies to overcome the challenges in their lives. I am on a mission to educate, empower and inspire others to change their story and their lives by taking radical ownership of the choices in their lives.
5 Tips to Surviving and Thriving During the Holidays -- December tends to be a month of hectic obligations, parties, celebrations, and it can be a month of putting ourselves last. What if there's a way we can shift our perspective and focus and actually enjoy the holidays? In this episode we talk about the simple tips that I find helpful to put into practice during this busy holiday month. The 5 tips we dive into are: 1. Managing our expectations 2. What do you need? How can you learn to listen to what we need, mind, body and soul? 3. What can you learn to let go of? Especially the things that really don't matter 4. Learning to stay in the present moment 5. Follow the joy These tips have saved me over the years. I hope you find one helpful tip that makes your holiday season even MORE enjoyable this year! Connect with me: Check out my website - https://www.marshavanw.com/ Connect on Facebook -- https://www.facebook.com.marshavanwynsberghe Connect on Instagram -- https://www.instagram.com/marshavanw/ About me -- I am Marsha Vanwynsberghe and I am a Speaker, Coach and Author of the Bestselling Book, "When She Stopped Asking Why". I share the lessons as a parent who dealt with teen substance abuse far past the level of normal experimentation. Through my programs, coaching and live events for women (The Inspired Life Project), I am on a mission to teach others how to find their personal power by owning their story, being vulnerable and creating boundaries in their lives. I teach others the tools, tips and strategies to overcome the challenges in their lives. I am on a mission to educate, empower and inspire others to change their story and their lives by taking radical ownership of the choices in their lives.
Lift-Off Podcast May 2017 Not Just Surviving, but Thriving During the Summer Slump in Ministry: Leadership Principles for Life Eden Westside Baptist Church Pell City Alabama | Christian Mentoring | Pastor & Staff Training Topic: Not Just Surviving, but Thriving During the Summer Slump in Ministry https://edenwestside.org/wp-content/uploads/2017/05/Lift-Off-May-2017.mp3
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