Podcasts about leadership consortium

There's a myth about trust: that once you lose it, it's gone. In reality, most of us walk around losing and rebuilding trust every day. In today's episode of Hello Monday, Jessi Hempel sits down with Anne Morriss and Frances Frei to get to the bottom of trust and uncover how we build, and rebuild it. Anne is the co-founder of The Leadership Consortium, a management consultancy that helps organizations unlock leadership potential and drive positive change. Frances is a beloved professor at Harvard Business School and a leading authority on organizational behavior, leadership, and trust. The two are authors of three books together, including Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, and are co-hosts of the TED podcast Fixable. Together, they discuss: The “trust triangle,” comprised of the three qualities that are foundational to trust: empathy, authenticity, and logic.  Finding your “wobble,” the quality that wavers, and your “anchor,” the quality that always holds strong.  How to build trust as individuals, how to build trust in a team, and how to build trust in a workplace. The most common reasons organizations fail when it comes to trust. How to transform your leadership for lasting change. How to amplify your ambition for faster results. Continue the conversation with us at Hello Monday Office Hours! RSVP here to join us on the LinkedIn News page this Wednesday at 3 PM EST.

Send us a textDr. James L. Madara, MD, is CEO and Executive Vice President of the American Medical Association ( https://www.ama-assn.org/about/authors-news-leadership-viewpoints/james-l-madara-md ), the United States' largest physician organization. He also holds the academic title of adjunct professor of pathology at Northwestern University ( https://www.pathology.northwestern.edu/Faculty/profile.html?xid=24099 ).Since taking the reins of the AMA in 2011, Dr. Madara has helped sculpt the organization's visionary long-term strategic plan. He also serves as Chairman of Health2047 Inc. ( https://health2047.com/ ), the wholly-owned innovation subsidiary of the AMA, created to overcome systemic dysfunction in U.S. health care and located in Silicon Valley. Working closely with the AMA, Health2047 finds, forms and scales transformative health care spinout companies in four fields: chronic care, data utility, radical productivity and health care value. Several companies have been launched to date.Prior to the AMA, Dr. Madara spent the first 22 years of his career at Harvard Medical School, receiving both clinical and research training, serving as a tenured professor, and as director of the NIH-sponsored Harvard Digestive Diseases Center. Following five years as chair of pathology and laboratory medicine at Emory University, Dr. Madara served as dean of both biology and medicine, and then as CEO of the University of Chicago Medical Center, bringing together the university's biomedical research, teaching and clinical activities. While there he oversaw the renewal of the institution's biomedical campus and engineered significant new affiliations with community hospitals, teaching hospital systems, community clinics and national research organizations.Dr. Madara also served as senior advisor with Leavitt Partners, an innovative health care consulting and private-equity firm founded by former Health and Human Services Secretary Mike Leavitt.Having published more than 200 original papers and chapters, Dr. Madara has served as editor-in-chief of the American Journal of Pathology and as president of the American Board of Pathology.In addition to Modern Healthcare consistently naming him as one of the nation's 50 most influential physician executives, as well as one of the nation's 100 most influential people in health care, Dr. Madara has been recognized with several national and international awards. These include the prestigious MERIT Award from the National Institutes of Health, the Davenport Award for lifetime achievement in gastrointestinal disease from the American Physiological Society, and the Mentoring Award for lifetime achievement from the American Gastroenterological Society.Dr. Madara is an elected member of both the American Society of Clinical Investigation and the Association of American Physicians. He also co-chairs the Value Incentives & Systems Action Collaborative of the National Academy of Medicine (NAM), and is a member of NAM's Leadership Consortium for Value & Science-Driven Health Care.#JamesMadara #AmericanMedicalAssociation #AMA #Physicians #Pathology #IntestinalEpithelialPathobiology #MedicalSchool #MedicalEducation #HealthEquity #UniversityOfChicago #SocialDeterminantsOfHealth  #NorthwesternUniversity #Health2047 #VentureCapital #ProgressPotentialAndPossibilities #IraPastor #Podcast #Podcaster #ViralPodcast #STEM #Innovation #Technology #Science #ResearchSupport the show

On this episode of Behind the Numbers, Dave Bookbinder welcomes guest Cara Shortsleeve, CEO of the Leadership Consortium, for a thoughtful discussion on efficient leadership and facilitating younger talents' transition into leadership roles. Cara shares her extensive knowledge on inviting the best out of leaders by partnering with top global companies. The conversation explores the concept of 'servant leadership,' underscoring the importance for leaders to roll up their sleeves to ensure optimal conditions for their teams to thrive. They further investigate the challenges faced by the rising generation as they evolve from peers to bosses, offering interventional solutions to navigate this intricate process. The session then transitions into recognizing potential leaders, shining light on the integral roles of learning, curiosity, resilience, and adaptability in a world where change is the only constant. A focal point of their conversation delves into empathy, a quality Cara firmly believes can be nurtured and honed with the right mindset and training. Towards the end, they address the harsh realities of leaders conflicting with their seniors and how to navigate such scenarios gracefully. Enriched with profound insights, this episode of Behind the Numbers is a must-listen for anyone seeking to broaden their understanding of business leadership. Tune in for more episodes on team-building, bouncing back from disruption and efficient leadership in the corporate world.   About the Host: Dave Bookbinder is the person that clients reach out to when they need to know what their most important assets are worth. He's a corporate finance executive with a focus on business and intellectual property valuation. Known as a collaborative adviser, Dave has served thousands of client companies of all sizes and industries.    Dave is the author of two #1 best-selling books about the impact of human capital (PEOPLE!) on the valuation of a business enterprise called The NEW ROI: Return On Individuals & The NEW ROI: Going Behind The Numbers.    He's on a mission to change the conversation about how the accounting world recognizes the value of people's contributions to a business enterprise, and to quantify what every CEO on the planet claims: “Our people are this company's most valuable asset.”  

Join us for an engaging episode of the Remotely One podcast as Kaleem Clarkson sits down with Kristin Smith, Director of Business Development at The Leadership Consortium, live from the Transform HR conference in Las Vegas, where they share valuable insights around feedback in a remote work setting. Originally from Cleveland, Ohio, Kristin's journey from retail executive to leadership development expert has been nothing short of remarkable! With extensive experience at Nordstrom and Saks Fifth Avenue, Kristin's transition to a fully remote work environment posed unique challenges, particularly in providing and receiving feedback. She shares insightful strategies for navigating remote feedback, emphasizing the importance of clear communication and leveraging various platforms beyond Zoom.Discover how Kristin's Leadership Consortium is revolutionizing leadership development with its interactive remote programs, featuring top-notch professors from renowned institutions. From live interactions to peer coaching sessions, the consortium offers a comprehensive approach to leadership education.Learn how Kristin fosters connection and collaboration within her remote team through innovative initiatives like co-working spaces and daily stand-up meetings, underscoring the significance of intentional connection in combating isolation and enhancing productivity.Don't miss out on the fun as Kristin shares a surprising chapter—her stint as an undercover police operative during her high school days! Join us for an insightful conversation filled with valuable tips, inspiring stories, and a touch of humor as we explore the evolving landscape of remote work and leadership development.Learn more about Kristin:Kristin's LinkedIn: https://www.linkedin.com/in/kristin-smith-tisdale-8b615389/The Leadership Consortium: https://www.theleadershipconsortium.org/

About This EpisodeCara Shortsleeve, CEO of The Leadership Consortium, exemplifies the delicate balance between strength and vulnerability in leadership. Her early lessons of inclusion and empowerment growing up have translated into a leadership style that's as inclusive as it is decisive. Throughout this episode, she delves into the importance of trust and transparency as a leader as well as the significance of self-evaluation. Cara describes how The Leadership Consortium, co-founded by Frances Frei and Anne Morris, came about as a leadership development platform for high potential and diverse leaders that aims to proactively cultivate cultural excellence. Tune in for an insightful episode around authentic leadership, including how to foster confidence, vulnerability, and trust for yourself and your team. About Cara ShortsleeveCara Shortsleeve is the CEO at The Leadership Consortium (TLC), a leadership development platform for high potential and diverse leaders. Cara joined Harvard Business School professor Frances Frei and Thinkers50 author Anne Morriss to launch and scale the business in 2018. Since that time, TLC has forged strong enterprise partnerships with 80+ companies (including Google, Walmart, IBM, ServiceNow, L'Oreal, State Farm, the NBA, and dozens more) in 50+ countries. The ROI for clients is real: TLC has accelerated 4,500+ leaders, 97% of whom say TLC increased their confidence and 99% of whom report increased goodwill toward their employer. Prior to joining TLC, Cara spent 10+ years in various leadership roles at Google and YouTube- most recently focusing on commercial and product strategy as a Global Director for GTM at YouTube. Previously, she helped launch and scale Google's east coast, mid-market sales presence in Boston, MA. Before Google, Cara managed the US running apparel business at New Balance, served as a Sales Director for Hind/Saucony, and spent three years with Morgan Stanley's Investment Banking Division. Cara received her BA from Williams College and her MBA from Harvard Business School. She lives near Boston with her husband and three children. Additional ResourcesWebsite: www.theleadershipconsortium.orgLinkedIn: @CaraShortsleeve

Frances Frei and Anne Morriss are the co-founders of a training and consulting company called The Leadership Consortium. Together they specialize in helping leaders build trust within their companies. They also co-host a podcast called Fixable, which is a TED show produced by Pushkin Industries. Also, Frances is a professor at Harvard Business School. In today's show, Frances and Anne share the story of their work with Uber. It started back in 2017, when a Harvard Business School alum who was working at Uber came to Frances and said the company needed her help.See omnystudio.com/listener for privacy information.

Welcome to episode #906 of Six Pixels of Separation - The ThinkersOne Podcast. Here it is: Six Pixels of Separation - The ThinkersOne Podcast - Episode #906. Meet Anne Morriss, a seasoned leadership coach, prolific writer, and an indisputable authority in company creation. Anne has an acute understanding of the modern business landscape, and has devoted a significant portion of her career to exploring and addressing key issues that contemporary organizations face. An advocate for strategic leadership, she has become widely known for her insightful perspectives on the dynamics of trust, speed, and change within the business world. Anne is the co-author (along with her partner, Frances Frei) of the new book, Move Fast And Fix Things - The Trusted Leader's Guide To Solving Hard Problems. The book (and this conversation) is an exploration of the balance between speed and trust in fostering organizational change. He other books include: Unleashed and Uncommon Service. He is also the Co-Founder of The Leadership Consortium. With experiences like her advisory role at Uber during one of the company's most pivotal times, Anne offers piercing insights into the complex mechanisms of corporate action and cultural evolution. Beyond just writing about it, Anne is dedicated to the real-life implementation of her theories. She is a company builder, continually testing and refining her strategies in various environments. At the same time, her work as a leadership coach signifies her commitment to individual growth within the organizational context. Anne also hosts Fixable, a podcast in partnership with the TED podcast network, where she and Frances help to solve workplace problems quickly. The podcast offers deep insights, creating an invaluable resource for leaders aiming to improve their work environment and efficiency. In an era demanding quick results and transparency, Anne is lighting the way, demonstrating that trust-based, swift leadership is not only possible but also key to success. Anne embodies the transformative power of informed, strategic leadership. Enjoy the conversation... Running time: 1:01:04. Hello from beautiful Montreal. Subscribe over at Apple Podcasts. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. Check out ThinkersOne. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with Anne Morriss. Move Fast And Fix Things - The Trusted Leader's Guide To Solving Hard Problems. Unleashed. Uncommon Service. The Leadership Consortium. Fixable. Frances Frei. Follow Anne on LinkedIn. Follow Anne on X. This week's music: David Usher 'St. Lawrence River'.

In this episode of the Internal Comms Podcast, host Katie Macaulay is joined by Anne Morriss. Anne is an entrepreneur, author, public speaker, and the Executive Founder of the Leadership Consortium, an accelerator dedicated to helping leaders thrive. And cutting across it all is Anne's commitment to fixing things. On Fixable, a podcast she co-hosts with her wife and business partner Frances Frei (a professor at Harvard Business School), she solves listeners' workplace problems in just 30 minutes. Her new book, How to Move Fast and Fix Things, remakes a phrase popularised by Mark Zuckerberg and offers a five-step plan for leaders to tackle any workplace issue in just one working week. And her brilliant TED Talk – ‘Five steps to fix any problem at work' – has 1.4million views and counting. This is a conversation about how we as communicators, teams and organisations can do more. How we, as Anne puts it, “can operate at the frontier of speed and trust”. As always, share your thoughts of this or any other episode of the Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.

When it comes to solving complicated problems, the default for many organizational leaders is to take their time to work through the issues at hand. Unfortunately, that often leads to patchwork solutions or problems not truly getting resolved. Instead, Anne Morriss offers a different framework: to increase trust and transparency and the speed of execution to truly tackle big problems. Morriss is an entrepreneur, leadership coach, and founder of the Leadership Consortium. With Harvard Business School professor Frances Frei, she wrote the new book, Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems.

Progress Over Perfection Coaching is a podcast focused on career management and development by offering insight on how to build an intentionally balanced and purpose-filled career.Today, we have another entry in our Career Deep Dive series, where I bring on guests that are living successful careers, to have them share their insights, experiences and perspectives on career building and development. As always, the intent of this kind of episode is to showcase one of many possible successful careers paths that can be taken, while also allowing others to share their own tips and tricks for navigating your own career.My guest today is Linda Lucas. Linda is currently a leadership consultant and advisor to the Earthshot Prize, an executive coach with The Leadership Consortium, and owns her own coaching practice Linda Lucas Consulting, which focuses on Growth, Engagement and Leadership Development. All of this is built upon a foundation that Linda has built through a variety of roles at Nike, where her inclination towards innovation and exploring the unknown and uncharted was fostered.-----------------------------------------------------------------------For more about Linda's projects, and how to connect with Linda:Linda Lucas Consulting: https://www.lindalucas.com/Linda's LinkedIn: https://www.linkedin.com/in/lindalucas12345/The Leadership Consortium: https://www.theleadershipconsortium.org/The Earthshot Prize: https://earthshotprize.org/Johnson O'Connor Assessment: https://www.jocrf.org/-----------------------------------------------------------------------More information about Progress Over Perfection Coaching can be found at:https://prgscoach.com/https://app.delenta.com/ta/@prgscoachhttps://www.linkedin.com/company/progress-over-perfection-coaching/-----------------------------------------------------------------------Intro and Outro music:Music:Right Ways [Original Mix] by Imperss is licensed under a Creative Commons License. https://creativecommons.org/licenses/...Support by RFM - NCM: https://bit.ly/3po6gnm

AASA's Transformational Leadership Consortium School system leaders championing areas of innovation, creativity and technology gathered this week at  Leyden Community High School District 212 in Franklin Park, Ill., March 12-14, as part of AASA, The School Superintendents Association'sTransformational Leadership Consortium. The purpose of the consortium is to support school district administrators as they scale successful models in support of engaging, effective learning experiences using transformative practices and educational and community partnerships to be the leading national voices for innovation in our nation's public schools.Nick Polyak, Superintendent  of the host district reviews the event for us.

AASA's Transformational Leadership Consortium School system leaders championing areas of innovation, creativity and technology gathered this week at  Leyden Community High School District 212 in Franklin Park, Ill., March 12-14, as part of AASA, The School Superintendents Association'sTransformational Leadership Consortium. The purpose of the consortium is to support school district administrators as they scale successful models in support of engaging, effective learning experiences using transformative practices and educational and community partnerships to be the leading national voices for innovation in our nation's public schools.Nick Polyak, Superintendent  of the host district reviews the event for us.

We're often told not to take advice blindly, and this is especially true for productivity advice. The rise-and-grind schedule might work for a Lark, but it's a recipe for a disaster if you're a Night Owl. Sourcing ideas from people you admire is a great start, but you need to run your own experiments to figure out which ideas actually work for you. That is, unless your partner is a chronic experimenter!  Frances Frei, a professor at Harvard Business School, doesn't run experiments because she doesn't need to. Her wife, Anne Morriss, runs them herself, and shares the best practices and ideas with Frances.  As well as being Frances' wife and most valuable productivity resource, Anne is a leadership couch and the Executive Founder of The Leadership Consortium.  Frances and Anne share their favourite tools for staying focused, productive and present, including their yearly “visioning” process, their methods for building trust, and the best career advice they;ve ever received.  Connect with Frances and Anne on LinkedIn *** Pre-order your copy of Time Wise at amantha.com Connect with me on the socials: Linkedin Twitter Instagram    If you're looking for more tips to improve the way you work, I write a fortnightly newsletter that contains three cool things I have discovered that help me work better, which range from interesting research findings through to gadgets I am loving. You can sign up for that at http://howiwork.co Visit https://www.amantha.com/podcast for full show notes from all episodes. Get in touch at amantha@inventium.com.au   CREDITS Produced by Inventium Host: Amantha Imber Production Support from Deadset Studios Episode Producer: Liam Riordan Sound Engineer: Martin Imber

We're often told not to take advice blindly, and this is especially true for productivity advice. The rise-and-grind schedule might work for a Lark, but it's a recipe for a disaster if you're a Night Owl. Sourcing ideas from people you admire is a great start, but you need to run your own experiments to figure out which ideas actually work for you. That is, unless your partner is a chronic experimenter! Frances Frei, a professor at Harvard Business School, doesn't run experiments because she doesn't need to. Her wife, Anne Morriss, runs them herself, and shares the best practices and ideas with Frances. As well as being Frances' wife and most valuable productivity resource, Anne is a leadership couch and the Executive Founder of The Leadership Consortium. Frances and Anne share their favourite tools for staying focused, productive and present, including their yearly “visioning” process, their methods for building trust, and the best career advice they;ve ever received. Connect with Frances and Anne on LinkedIn***Pre-order your copy of Time Wise at amantha.comConnect with me on the socials:LinkedinTwitterInstagram  If you're looking for more tips to improve the way you work, I write a fortnightly newsletter that contains three cool things I have discovered that help me work better, which range from interesting research findings through to gadgets I am loving. You can sign up for that at http://howiwork.coVisit https://www.amantha.com/podcast for full show notes from all episodes.Get in touch at amantha@inventium.com.au CREDITSProduced by InventiumHost: Amantha ImberProduction Support from Deadset StudiosEpisode Producer: Liam RiordanSound Engineer: Martin ImberSee omnystudio.com/listener for privacy information.

Many of our children are served by nonprofits, but who is helping those who help us? "There is a Leadership Crisis in the developmental disabilities field that is a result of increasing demand for high quality, responsive, services for adults with developmental disabilities occurring at the same time as the leaders of organizations and programs dedicated to the provision of those services are retiring in significant numbers." The National Leadership Consortium on Developmental Disabilities trains and supports the next generation of leaders in the developmental disabilities field. They work in partnership with the major national developmental disability organizations to offer a variety of short-term, intensive leadership development experiences, a resource-rich website, an online community of practice, technical assistance, and research on best practices and innovations in disability leadership. Learn more about the programs and activities of the National Leadership Consortium on Developmental Disabilities. Cory Gilden is the National Leadership Consortium on Developmental Disabilities Research and Evaluation Manager. Caitlin Bailey is the National Leadership Consortium on Developmental Disabilities Co-Director. Check out their White Papers "Future Financial Planning for People with Disabilities, What's Working and What's Not" and "Investigating the Impact of Covid-19 on Future Financial Planning for People with Disabilities". Website: https://natleadership.org/index.html Facebook: @NLCDD Email: info@natleadership.org Caitlin Bailey: cbailey@natleadership.org Cory Gilden: cgilden@natleadership.org As an Amazon Associate, I earn commissions from qualifying purchases. For more information about True North Disability Planning you can find us here: Web: https://truenorthdisabilityplanning.com/ Blog - https://ejorgensenwordpresscom.wordpress.com Podcast (ABC's of Disability Planning) - https://anchor.fm/abcs-disability-planning Waypoints - https://waypoints.substack.com/ Facebook: @TrueNorthDisabilityPlanning Twitter: @NeedsNavigator Resource store (free downloads too) - https://www.teacherspayteachers.com/Store/True-North-Disability-Planning --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/abcs-disability-planning/message

For nearly two decades, Padmaja Patel, MD, DipABLM, has been a practicing internist in Midland, TX. She currently serves as the Medical Director of the Lifestyle Medicine Center at Midland Health and has advocated for offering a variety of comprehensive lifestyle intervention programs under physician supervision. Dr. Patel serves on the Board of American College of Lifestyle Medicine and as Vice President of the Midland Quality Alliance, a clinically integrated network of physicians. She is a member of the National Quality Forum's 2021 Leadership Consortium and a founding member of the advisory board of the American College of Lifestyle Medicine's Health Systems Council. She also serves as the Chair of the Patient Care Subcommittee of ACLM's Health Systems Council and ACLM's Clinical Practice and Quality Advisory Panel. Dr. Patel has been awarded the prestigious status of Fellow of ACLM for her outstanding achievement in the field of Lifestyle Medicine. She co-founded Healthy City, a non-profit organization, to raise awareness of the benefits of plant-based nutrition within her community.To learn more, visit the following links:Dr. Patel's WebsiteHealthy City Non-Profit21 Day Kickstart from PCRMThis podcast is brought to you by Emory Lifestyle Medicine & Wellness. To learn more about our work, please visithttps://bit.ly/EmoryLM

Cara Shortsleeve is an accomplished leader and the CEO of The Leadership Consortium. The organization works with some of the world's leading brands to help develop and cultivate the next generation of leaders. She has personally worked for multiple renowned brands herself, spending over a decade at Google and YouTube before taking on her current role. Throughout her career, she's developed her specializations in strategy and operational leadership with positions at Morgan Stanley and New Balance. In this episode… So much of leadership comes from personal experience. Lessons can be learned from trial and error in one's career, but many mistakes can be picked up from those who've come before. There are a few notable leadership organizations that offer educational and networking opportunities, but few have the pedigree that The Leadership Consortium has earned. And leading those leaders is Cara Shortsleeve. Having worked with brands such as Google and New Balance, Cara has a rich background in business development and leadership. In her role as CEO, she not only fosters great skills in her students but also promotes diversity. She is dedicated to increasing inclusion for greater opportunities, and in this episode, she wants to share those ideas with you. Dov Pollack has an informative interview with Cara Shortsleeve, the CEO of The Leadership Consortium, to discuss leadership and diversity in the business world. They go through Cara's own career and background, including the key lessons she learned along the way. They also dive into topics such as belonging in the corporate space, goals for leaders at all stages, and the need to serve within leadership. Hear the rest in this episode of Next Wave Leadership!

This month we will be sharing some of the best episodes from our archive and we are starting with one of our biggest blockbusters - an interview with Frances Frei and Anne Morriss. When Google, Uber, WeWork, Riot Games or other high-growth companies need help with their culture and leadership, they call Frances Anne. Frances Frei is a Professor of Technology and Operations Management at Harvard Business School and her wife, Anne Morriss, is the Executive Founder of The Leadership Consortium. They supported a growing list of companies with culture change and wrote a wonderful book on leadership called Unleashed, The Unapologetic Leader's Guide to Empowering Everyone Around You. Just a note: This episode is a rerun and was recorded in January 2021. There are some references that may seem a little out of date but the content is more relevant than ever.  To join CultureBrained, go to tiny.one/culturebrained

In this week's episode, we hear from Cara Shortsleeve, who is CEO at The Leadership Consortium, a leadership development company that helps organizations create the conditions for all leaders to accelerate and thrive. Pulling from over ten years at Google, her tenure at Morgan Stanley, as well as experiences at New Balance and Saucony, Cara discusses the role of leadership development in innovation. Listen for advice on:How a culture of curiosity can spark innovationWhy leadership development should happen continuouslyFactors to consider when evaluating growth opportunitiesDistinct qualities and skills of innovation leadersLearn more about:Cara Shortsleeve (Guest): https://www.linkedin.com/in/carashortsleeve/ Zoia Kozakov (Host): http://www.linkedin.com/in/zoia-kozakovWomen in Innovation: http://www.womenininnovation.co See acast.com/privacy for privacy and opt-out information.

A new exceptional Episode in the Serie "Executive Exponential Leader" in the unique AI Chanel of Trust "Exponential Trust Times " by AI Exponential Thinker. Episode “Leadership in times of Exponential Technologies” – Book ‘Unleased The Unapologetic Leader's Guide to Empowering Everyone Around You' An authentic conversation with our Prestigious Guests : Anne Morris, entrepreneur, Author, speaker and the executive founder of the Leadership Consortium, & Frances Frei is the UPS Foundation Professor of Service Management at Harvard Business School, Author, speaker and Advisor for great companies such as Google, Uber, Wework... This episode is hosted by : Dr. Lobna Karoui , Executive Digital Transformation Leader at Fortune 500 with two decades experience in harnessing the power of data and AI to build business growth for large organizations and millions of users across industries and sectors. As a Tech philanthropist, she is the president of AI Exponential thinker with a target to inspire and empower 1 Million young boys and girls, horizon 2025, about Trust Technologies and AI Opportunities. She is an international Speaker and interviewer recognized as an AI Expert by Forbes, Bloomberg and MIT. Follow us and subscribe AI Exponential Thinker, LinkedIn, Facebook and Instagram or via contact@aiexponentialthinker.com to interact with our Guests, meet great speakers and mentors from great companies such as Google, Amazon, Harvard, Nvidia

Had the pleasure to speak with Frances Frei, Harvard Business School Professor and former SVP of Leadership and Strategy at Uber, and Anne Morriss, Executive Founder of The Leadership Consortium and Principal at The Morriss Group. The two co-authored the book Unleashed, the unapologetic leader's guide to empowering everyone around you. In this interview, Anne and Frances talk about: * Anne's childhood and being raised by her single mom * Frances' childhood and not fitting the normal boxes of society * Both of their coming out processes and their advice to others * Anne attending @brownu and then @harvardhbs * Frances' attending @uofpenn and then @whartonschool for her Ph.D. Introduction: 0:00 - 0:45 Anne's Childhood 0:45 - 3:38 Anne talks about her single mom 3:38 - 6:48 Anne talks about her journey realizing she was gay 6:48 - 12:21 Anne talks about her advice on coming out 12:21 - 15:00 Frances talks about her childhood, coming out 15:36 - 20:00 Frances talks about where her ambition came from 20:00 - 22:15 Anne talks about her ambition 22:15 - 26:57 Frances advice on someone struggling to come out 26:57-28:52 Anne on attending Brown University, working for Amigos, : 28:52 - 34:39 Anne on attending Harvard Business School 34:40 - 37:20 Anne and Frances' advice on taking advantage of business 37:20 - 39:25 Frances Talks about her UPENN experience and after 39:26 - 43:14 Frances talks about her Ph.D. at Wharton 43:15 - 44:34 Anne talks about how she and Frances got together 44:35 Website to Buy Unleashed: https://www.theleadersguide.com/ Grateful Living Info: My Instagram: https://www.instagram.com/aroy81547/?... To Listen on Spotify: https://open.spotify.com/show/3Hn4ttt... To Listen on Apple Podcast: https://podcasts.apple.com/us/podcast... YouTube Channel: https://www.youtube.com/channel/UC9Bo... Patreon: https://www.patreon.com/gratefulliving4

In this episode, I've assembled a global cast of outstanding customer experience leaders to discuss the transformational effect a rich and robust community can have on the customer experience your brand delivers. Here's just a taste:Tony Ambroza, Chief Brand Officer with Carhartt, tells me that a community-centric perspective was built into the company more than 130 years ago and continues to be what sets his company apart today.Brett Frazer, Vice President of Customer Service at Sunbasket, shares how they have tapped into the experiential knowledge aptitude of their best customers to help service other customers with great success.Frances Frei, professor at Harvard Business School, encourages brands with highly configurable products and services to leverage their customers, who often have specific experiences with and answers to tricky customer service inquiries.Anne Morriss, Executive Founder of The Leadership Consortium, says brands must find ways to capitalize on the peer-to-peer interactions customers have with each other as they interact with a brand.Adrian Swinscoe, author and customer experience advisor, cautions brands to not fall into the trap of assuming they're the experts for their own product or service, because it is actually the brand's customers who are the true experts.Dan Gingiss, CX coach and keynote speaker, suggests brands take the bold step of asking customers why they choose to do business with the brand rather than the brand's competitors, to uncover which differentiating factors the community cares most about.And that's just a start!On the next episode of ExPEERience, we'll talk about how brands need to respond when, not if, things go wrong. When mistakes happen, the relationship with your customer comes under threat. But done right, great CX can build trust, increase loyalty, and turn your unhappy customer into a lifelong fan.I would like to thank the team responsible for the creation and production of ExPEERience: SAP Executive Producer, Melissa Lange; our production partners at Simpler Media, Evo Terra and Sam Walker; and the SAP team Ana Amman, Tram Anh Nguyen, Tara Sorman, Molly Breene, and Amber Hatfield. I'm Paula Hansen, Chief Revenue Officer for SAP Customer Experience and the host of ExPEERience. Thank you for listening.

Today, we're looking at how attention to great customer experience can preserve or even strengthen that relationship when things go wrong. What happens when an order goes missing, a new purchase breaks, or an event is ruined. No company is immune to a crisis and it's at times like these when your relationship with your customer comes under threat. Here's who I've invited to share their thoughts on this crucial moment:Anne Morriss, Executive Founder of The Leadership Consortium, talks about what she calls the “trust wobble” and how powerful it is when brands learn to diagnose and address it.Frances Frei, professor at Harvard Business School, details the “levers of trust” and how most trust problems are a combination of authenticity, logic, or empathy.Shep Hyken, the Chief Amazement Officer at Shepard Presentations, explains his concept of “the extra question” and how it can stop customer conflict before it happens.Brett Frazer, Vice President of Customer Service at Sunbasket, shares the role his data science team plays in identifying “trigger points” to resolve so customers are led to loyalty.Jon Picoult, of Watermark Consulting, says great companies recognize that over-correcting on the recovery actually creates more loyalty with customers post-recovery than they had before the crisis.Dan Gingiss, CX coach and keynote speaker, tells the story of why one online retailer is so focused on their long game and why they are willing to lose money on a single transaction to make a customer for life.Steve Bayliss, brand expert and Chief Creative Officer for Sky in New Zealand, wants you to find the “bing-bong” in your business and see what happens when you turn it off for a day!Bruce Temkin, head of the Qualtrics XM Institute, shares how one brand made several pivots during the COVID-19 pandemic to adapt on-the-fly to their customers' changing needs.And that's just a start!On the next episode of ExPEERience, we'll discuss the realities of delivering exceptional customer experience in the digital space. How do you create a strong relationship with your customer through non-human interactions? How do you ensure consistency in your CX between in-person and digital transactions? And can personalization go too far?I would like to thank the team responsible for the creation and production of ExPEERience: SAP Executive Producer, Melissa Lange; our production partners at Simpler Media, Evo Terra and Sam Walker; and the SAP team Ana Amman, Tram Anh Nguyen, Tara Sorman, Molly Breene, and Amber Hatfield. I'm Paula Hansen, Chief Revenue Officer for SAP Customer Experience and the host of ExPEERience. Thank you for listening.

In this episode of ExPEERience, it's time to look at the realities of delivering great CX in a digital space. How can you make your customers feel connected to your brand through non-human interactions? How far can you go with personalization before it gets “creepy”? And how do you give customers the same experience across multiple platforms? To help answer these questions, I reached out to some great CX leaders from around the world:Marwan Dimas, Group Marketing and Communications Director for Power International Holding, says that designing digital and physical experiences with universal human principles in mind will lead to meaningful experiences.Jay Baer, of Convince and Convert, believes that brands who claim technology limits their ability to be interesting are just using technology as an excuse to actually be disinteresting.Shep Hyken, the Chief Amazement Officer at Shepard Presentations, talks about the need for the switch between human-powered and digital-powered, to be seamless and frictionless.Blake Morgan, customer experience futurist and author, tells me that in a world where B2B is changing to “B-to-me,” smart brands are using technology to make the lives of their customers easier and better.Tom Cheesewright, author and applied futurist, explains that today's customers are not benchmarking you against your direct competitors. They are benchmarking your brand against the best of their digital interactions. Bruce Temkin, head of the Qualtrics XM Institute, discusses the role experience management plays and suggests brands need to apply even more experience management into their digital activities next year than they've done this year.Anne Morriss, Executive Founder of The Leadership Consortium, says that brands that rely on empathy and transparency can strike the balance between personalization and privacy that customers appreciate.Frances Frei, professor at Harvard Business School, shares a simple litmus test to determine which brands actually have empathy with their customers and which are all about themselves.And that's just a start!On the next episode of ExPEERience, the topic is the future of CX. How will advances in technology change what your customers expect from you? And what will those experiences look like tomorrow?I would like to thank the team responsible for the creation and production of ExPEERience: SAP Executive Producer, Melissa Lange; our production partners at Simpler Media, Evo Terra and Sam Walker; and the SAP team Ana Amman, Tram Anh Nguyen, Tara Sorman, Molly Breene, and Amber Hatfield. I'm Paula Hansen, Chief Revenue Officer for SAP Customer Experience and the host of ExPEERience. Thank you for listening.

Cara Shortsleeve is CEO at The Leadership Consortium. Listen to more at pillar.vc/playlist/

Cara Shortsleeve is the CEO of The Leadership Consortium. Listen to more at pillar.vc/playlist/

Have you read and studied and thought about what you need to do to be a more effective leader? My next guest suggests that a good place to start would be thinking a bit less about you and more about the people around you. She is Anne Morriss, Executive Founder of The Leadership Consortium and Co-author of Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You.

Father Nathan Cromly is a soul on fire to help raise up Christians to lead their families, their Church, and their world and, as he said in this episode, "fight the good fight, to sharpen their swords and swing them because at this moment in time, souls are going to their peril because there is a lack of leaders willing to fight for them." Father Nathan is an informative and engaging speaker, writer, retreat leader, explorer, innovator, educator, and fire-starter for the Lord. He's appeared multiple times on Catholic Radio and EWTN's Life on the Rock, Father Mitch Live, and Women of Grace, and co-produced documentaries.  Born and raised in Toledo, Ohio, he has joyfully served as a Catholic priest of the Brothers of Saint John for 12 years, and currently ministers in Denver, Colorado. Father Nathan's spiritual direction, teaching, and dynamic witness has touched the lives of tens of thousands of children, teenagers, married couples, business professionals, and families. Father Nathan's ministry has flourished by God's grace. He began Eagle Eye Ministries in 2003; it is now home to six forms of outreach to teens and young adults. In 2015, he opened the Saint John Institute (SJI) —a unique program in which young adults earn an accredited Masters degree while receiving spiritual formation from the Brothers of Saint John.  In the Spring of 2018, SJI celebrated its first graduating class, sending its graduates to work for the Lord in the for-profit world.  Inspiring and equipping great talent for the Lord's harvest, Eagle Eye Ministries and the Saint John Institute serve to raise up the spirit of the new evangelization in young people and send missionary entrepreneurs into the Church. This ministry, carried by his passionate concern for forming and sending prayerful Catholic leaders into the world, has blossomed into the Faith and Leadership Consortium.  Through formation and fellowship and prayer, leaders in business and in culture can find the help they need to dare great things for Christ.  Above all else, Father Nathan is a Catholic priest. He has dedicated his priesthood to the Immaculate Heart of Mary and is humbled to serve Christ's people so long as God gives him the opportunity.  How to reach Father Nathan: Website:  Eagle Eye Ministries  https://www.eagleeyeministries.org Website:  Saint John Institute  https://www.saintjohninstitute.org/ Email:  info@eagleeyeministries.org Phone:  (303) 876-7695 ext. 1