Podcasts about servicer

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According to research from McKinsey, companies that invest in comprehensive training programs see 21% higher productivity and 22% higher profitability. So how can you build effective training programs that drive measurable business impact at your organization? Riley Rogers: Hi, and welcome to the Win-Win podcast. I’m your host, Riley Rogers. Join us as we dive into changing trends in the workplace and how to navigate them successfully. Here to discuss this topic are Jonathan Biebesheimer and Andy Knight, sales Enablement Managers at ServiceTrade. Thank you both for joining us. As we’re getting started, I’d love if we could just start by talking a little bit about who you are, what your background is, and what your role is at ServiceTrade. So Jonathan, if we wanna start with you.  Jonathan Biebesheimer: Yeah, sure. So thanks for having us. Here. So I’ve been in business for a little over 30 years now. Started my career owning and running technology startups, then switched over to a gig at Lexus Nexus where I was on the sales organization. I was a seller quota caring seller for a number of years, and then shifted over to sales enablement and then that led me to joining ServiceTrade about four years ago. So I’m currently a sales enablement manager, along with my colleague Andy.  RR: Amazing. Andy, I’ll pass it off to you. Andy Knight : Yeah, thank you so much Riley. Super excited to be here. I’ve been in sales in a variety of roles for about 15 years, give or take. I’ve been in enablement for about five of those years, made the shift after finding really just a lot of personal and professional fulfillment from helping people do their job better. I’m also part of the enablement team here at ServiceTrade. I’ve been here only since April of this year, so a little newer, but. A lot has happened in that time.  RR: Wonderful. Well thank you for those overviews. I think we’ve got a lot to dig into, and I know we have quite a lot to talk about today. So, Jonathan, question that I’ll start with you. Over the past four years at ServiceTrade, I know that you’ve focused on enabling your sales teams to succeed, as we all are trying to do. I’d love to know how you’ve seen the enablement function at Servicer evolve in that time, especially as AI is becoming much more prevalent in GTM workflows. JB: Yeah, so when I started the company was about half the size it was today and. One of the things that attracted me about ServiceTrade when I started interviewing was they, I could tell they had a very enablement culture. Right. They understood they were doing a lot of training, they were doing a lot of coaching. They understood the importance of supporting the sales organization, but they really had no structure or dedicated resources. Right? And so that’s what I was brought on. To help with. I had built a program in prior job, so it was kind of a rinse and repeat to some. I enjoyed it so much. Lemme do it again. And so, you know, it’s been kind of a classic, slowly over time building our program, what we’re able to deliver to the revenue organization, what things we’re involved in, what things we consult on. So it’s been kind of a slow, steady progress. I mean, we’ve obviously focused on the highest impact things. Another thing, you know, and in our team of two, I was a team of one for a while. So as a small team, I think one of the things you have to think about is just capacity. Like what do you do? How much do you do? We’ve always had kind of a good, better, best approach. You know, we always try to deliver high quality work, but we’ve got 10 things we’ve gotta do. You know, can we what? What can we deliver in those 10 areas knowing that when we have time, we’ll go back and, you know, kind of make ’em better. AI is interesting. I think it’s helped in that regard. You know, it’s helped us be able to accelerate certain things. So what I would, you know, call a quote unquote good deliverable AI can sometimes make that a good and a half or better, right? Just because of its nature. It’s also interesting, you know, I’m sure this is not unlike a lot of companies has. Definitely, I mean, it’s going so fast, but it feels like in the past few months, especially. It’s really shifted from just being kind of this fad to more of an expectation right? Across all departments, including ours. And so one of the things that Andy and I find ourselves asking ourselves a lot is we look at new projects or we talk about getting, you know, going from good to better to best thing is, you know, how can we use AI to help us there with those things? I mean, it’s fascinating where AI is gonna go. Who knows? But it’s definitely playing a larger role in, in the things that we do in a voting role. RR: Yeah, it’s definitely a big question mark, but I think, you know, technology is always one of those things that you need to work with and learn to work with, and I know that’s kind of one of the evolutions actually, that you’ve seen at ServiceTrade, which is that you played a pretty key role in the decision to invest in an enablement tool. I’d love to know maybe why you thought that technology was kind of necessary to your work, and then maybe how as you were evaluating solutions in the market, you eventually made that solution to choose Highspot. JB: So when I came in, as I said, there was really not a program per se. And so one of the things I was asked to do was just kind of observe for the, my first two weeks, kind of, you know, see what the revenue organization was doing, see what sellers were doing, see what the gaps were. It became, I, I know it was probably day three. I’m like, oh my God, this content is just, it’s a nightmare. I mean, it’s a classic. Situation where content was in like 17 different places floating around in Slack. Nothing was governed. Branding was, you know, so I kind of jotted down on my, you know, high priority list. You know, we need a content management system. So two other things I noticed. One was that, you know, when I joined the company, they were at kind of an interesting shift. They were kind of in that stage where they were from being a startup to a scale up. Right. And so there was a lot of institutional knowledge, things that were in people’s heads. And so when I came on board, the um, the volume of, of conversation in Slack just blew me away. I’m like, what are all these people talking about? And when you started to dig into it, you were realizing that sellers were asking, you know, more tenured sellers, everything about the business. And so it became very clear that that wasn’t gonna scale. And so again, a system, you know, ultimately at the, a Highspot, it was a very, I don’t wanna say easy, but it was a, a very impactful, you know, business case for me to say, look, if you guys wanna scale, you need to get this knowledge outta people’s heads. We can’t have sellers living in Slack. They need to have a place to go. The other thing that was interesting is that, you know, again, I deployed these systems in prior roles. They were enabled, but they didn’t really understand the capabilities of what enable enablement technologies could do. Right. And so when I came in, they. I don’t wanna say they were antiquated, but they, they were not as progressive as they could be from a technology perspective. And they weren’t. Even, some of ’em, we weren’t even aware of some of the other capabilities Highspot had to offer, you know, pitching for example, you know, as new things have have come out, like remix, you know, those types of concepts to me, I was like, oh, it’s. That’s table stakes and they didn’t have it. Right? So the business case for me was, again, I won’t say it was easy, but it was very well supported, creating a foundation to get, you know, content under control. Get that institutional knowledge documented, and give their sellers a leg up on competition. Right? You know, other competitors I knew they didn’t have, you know, a system like a Highspot. So if we could implement Highspot, we could not only get information better under control, but we can give our sellers, you know, more modern tools to sell against our competition. RR: Yeah, that all makes sense. I’m really excited to kind of dig into how that vision is going so far. I know we talked a little bit about content, so I’d like to switch gears a little bit and touch on training. To your point of Highspot did a lot more than maybe some of the other tools in the market. Andy, I’d love to know from your perspective, because you have quite an extensive background in sales training, as you mentioned a little bit, if you could. Walk us through some of the core components of your strategy for sales training, and then maybe, if at all, if you’re using AI in there, I’d love to know. AK: Yeah, definitely. We are, we’re using AI in, in really every facet of enablement at this point in terms of kind of the core components of, you know, sales training here at ServiceTrade and, and how we like to run things. I’m a big framework guy. I love a model. I love a framework. I love an acronym, right? So there’s a framework called addie. Those individual letters stand for analyze, design, develop, implement, and evaluate. That’s really at the core of our sales training here. Whenever we get a request for, you know, whether it’s a product launch or a new competitor Intel that we’re surfacing, anything along those lines. Our first step is gonna be analyzing the problem and understanding. To Jonathan’s point, what do we currently have that’s available in Highspot? What are our cross-functional partners currently saying? How can we implement a lot of the content that we already have to fold into a live training where we’re doing things like. Lectures. We’re doing things like role plays. We’re doing things like take home exercises. All of that facilitated through Highspot, so that’s a big piece of it. I have a personal framework as well. I call it my three Cs rule. Every training that we develop in design is gonna make our sellers more comfortable, more capable, and more confident, and the ways that we go about and really utilize those things and to, to Jonathan’s point, AI just makes it all so much easier. We can take. Compilations of conversations, of real conversations that our sellers are having, create scenarios using AI that are similar but not the exact same scenarios to kind of play off of. We’re able to use, you know, Highspots coaching and training capabilities to generate rubrics to say how someone should respond to an objection, how someone should position a capability to give a, a seller real time and immediate feedback on how they are responding to that. So it’s some really powerful stuff. RR: Yeah, I think we’re well on the same page. I’m also a fan of frameworks. I’m also a fan of alliteration, so I love the three Cs, the comfortable, capable, confident. That’s wonderful. Thinking about that strategy, I’d love to know how your mapping your approach to Highspot, especially knowing that you’ve recently migrated to your point, learning and coaching into the platform. So I’d like to hear from both of you how that has been going and maybe how it’s better then or different from what you’ve done in the past. JB: Yeah, I think we can tag team this. I’ll give a little bit of the history. I mean, when I came on board, they did not have a, any learning management system at all. They did have a, a master spreadsheet that was, I don’t know, like 400 rows long. It was very tactical. It was to some degree, there was almost no method of madness. It took me, there’s kind of weeks to understand what it was. It was very tactical and you know, ultimately there was. No way to track it, right? There was a wave where they were hiring dozens of people and just blind. So one of the things I did just kind of conceptually, even before we got some technology into place, was to try to reverse engineer it, right? Try to understand what the sales leaders were working towards in terms of outcomes or moments, you know, that the sellers needed to be prepared for. And that took, uh, quite a while. It’s kind of a classic thing before you introduced technology to just kind of get a step back and just wire frame this thing. Just that alone took a while and kind of culturally making that shift to get sales leaders to, to start thinking about, okay, well yeah, you could teach ’em that in week one, but you know, they’re, they’re not gonna be on a, that kind of call until week seven. So do, do we really need to prioritize it? So that was a lot of, you know, work. We did start as quietly, we did start with a different LMS at, at the beginning just because of our needs at the time and, and where the LMS was. But I say this with all honesty. I mean, even though we made that decision at that point, I made it very clear to my leader. That every time we came up renewal that I wanna reevaluate, I want training and content to be in the same platform. The reality is that, you know, the two systems kind of worked together, but they really didn’t. It was disjointed. It was a lot of cumbersome work. We didn’t have a lot of good visibility. Timing was perfect. ’cause this is where Andy came in. We finally made the decision, got buy-in to make the transition over to Highspot, and sure enough, I talked to Annie, he is like, oh, guy, I, I’ve got experience with that. I’m like, well, guess what? You’re hired. So, so Andy came in at a perfect time and then I’ll, I’ll kind of turn it over to you. I mean, you’ve been mostly involved in kind of that migration from where we were to where we’re today, so I’ll let you kind of take it from here. AK: Yeah, I mean, Jonathan said it perfect my, I think, second interview before deciding to join ServiceTrade. We talked about migrating onto to Highspot is both our LMS and our content repository, and. I’d already had green flags, and that was the final one for me. Okay, let’s do it. I’ll sign the offer today. It is a completely different experience today than what ServiceTrade was previously. We have really a centralized experience. We’ve created all of our processes and all of our training and coaching and content with that user experience in mind, we have. A really, really positive user experience. It gives us a really great opportunity to get insight into things that are and are not working. It gives us just that one stop shop. All roads lead to Highspot, however you wanna say it. Everyone knows that everything they need to do their job effectively lives with high. RR: Amazing. Well, I love that kind of serendipitous story of how it worked out so well for you guys. I’m also very happy that you’re able to escape the spreadsheets. It sounds like it’s going really well. I know one of the initiatives that you guys are focused on has been kind of defining what good looks like for your sales team. Andy, can you tell us a little bit about that initiative and then how you. Build that. What good looks like into your programs? AK: Yeah, Riley definitely. So it’s an ongoing program for sure. I think that is one thing that I’ll be working on forever. I think people will always want to understand what sellers are doing that are helping them be successful. What techniques are they employing? What content are they utilizing? Things like that. I’m a big basketball guy, Riley. I am an elder millennial, so I think that LeBron James is better than Michael Jordan. And I always say that people want to be LeBron James. They want to understand who is the LeBron of ServiceTrade, how can I emulate those behaviors, those attitudes, those practices, things like that. And there really is so much value in learning from each other versus learning from enablement. We are a really important function, and we do provide a lot of really valuable information, but at the same time, we’re not in the seats that our sellers are, and we don’t have that experience that they do. So as much value as I can provide as a coach. A player coach can provide even more value and deployed in the right way. So from my perspective, Riley, the how we build these programs and what we’re really focused on doing is finding things like the internal collateral that are our top performers are, are constantly referencing, right? We’re finding examples of calls where they’re handling a tough objection really, really well. We’re finding those examples of behaviors that we want people to emulate through things like enabling mutual action plans through using digital rooms, things like that, and it’s really about providing the space for our teams to have those conversations and making sure that. They know that they’re empowered to share things that are working well and to be the LeBron to be that coach for other people. And so it’s an ongoing initiative. We’re certainly not done. We do a lot of things with like peer showcases, for example. If we get a really good deal, we have a really tough client, a really, really powerful proposal template deck that was used, we’ll share that out. We want that shared. We want people to know not only that it exists, but we wanna celebrate the wins with our teams and highlight those sellers that are really performing really well. RR: Yeah. I love that you’re. Building so intentionally with their needs in mind and recognizing that maybe it’s not a top-down mandate of here’s what you need, but rather how can I help you be your best? JB: And kind of back to the question of shifting and having content and training and coaching and everything Andy talked about all on platform is just been, I mean, it’s been a day we’ve been waiting for, right? You know, how can we wrap? Guidance. How can we wrap success just in one page or play or whatever, you know, whatever, however we surface it. Just being able to create that world around any given topic has just been huge for us. And it’s, it helped a lot of sellers. I mean, one of the challenges I think everyone has is just getting sellers to connect dots, right? And so we, you teach ’em a concept and they’re like, okay, I get it. Well, do you really? And then they hear another seller, you know, have a call and like, oh, okay. Right. And so we’re, we’re able to join more of those moments. In Highspot, which has just been huge for us. RR: You know, that actually ties in pretty well to the next question I had for you actually, which is, you know, thinking of creating that unified experience. I’d love to know maybe how that’s helping you foster a culture of continuous learning and motivating your sales teams to continue enhancing their skills, continue developing their knowledge over time. I know that’s never easy, but it seems like maybe this is helping it be a little bit easier. JB: Yeah. To me, the, the, you know, you’re right, Andy’s got more experience in kind of a learning coaching world that I do. But one of the things that I’ve learned from him since he’s been on, and, and the further I get into it, I’ve tried to get more in tune with, I mean, yes, you need to create these programs, but I’ve been trying to think more about, uh, just individual, like what is their definition of achievement? What is their definition of, of success? Right? And I’ve recognized over my career, it could be very different from seller to seller to seller. Right. There’s some sellers that are very monetarily motivated. There’s some sellers that are very, you know, have a certain status in the company. There’s others that just, they want to be good coaches. Right? And so, one of the things I’ve personally tried to do is through courses we create, or courses that I’m involved in, is, is try to make that connection with the learner. Sometimes even flat out asking like, you know, what are you hoping to get out of this? Just have them say, well, I, I’d really like to be able to do blah, whatever that is cool. That’s why you’re here as a, you know, a teacher or as a coach, that’s what I’m gonna help you do. The other thing that I’ve always tried to do it is a little bit more. In the things that I deliver, but I think I approach learning in this way, making it accessible. To sellers, I think is really important, right? Giving ’em a space to feel comfortable, to be vulnerable to, you know, to make mistakes. I mean, I did a a week long training where half of my stories were about like my failures, right? And it’s all kind of weird. But again, we had some junior sellers, some sellers at first sale job outta the gate, letting ’em understand, look, you’re gonna make some mistakes. It’s okay. 55 years old, I haven’t dropped off the face of Earth yet. Like, but you’ll learn from ’em, right? And giving sellers that space in that session, as soon as I started talking about that, sellers would open up a little bit more and they, and they, they’d start sharing their stories, not just all the negative, but you know, here’s what I learned, kind of making the environment comfortable. To learn and grow and just keeping people focused on, look, this will help you by whatever definition of success or achievement you have. That’s why we’re here. RR: Amazing. Andy, anything you would wanna add to that one? AK: No, I, I would just say that that last piece about making learning accessible to different learners at different stages is so important and we’re doing. Constantly evolving how we deliver training as well. Whether it is like a live virtual session, whether it is, you know, that just in time training through Highspot, short little micro explainer videos, things like that. Being able to meet people where they’re at, I think is a big piece of that. RR: Gotcha. Well, it certainly seems like you guys are doing the right things. Um, looking at the numbers, I can see that you’ve already achieved a really remarkable 93% recurring usage of the platform and are seeing some pretty early wins with training in Highspot. So Andy, I, I’d love to know from your perspective, how are you driving that adoption? What are some best practices you can share with our audience? AK: Yeah. You know, Riley, it’s so funny you say that, that 7% actually is the thing that bugs me. I want a hundred percent so bad. Um, we’re, we’re really proud of that number though. We, we joke with Kayla and Chris, our CSM team all the time that we do want it to be at a hundred percent. I, I think I said it earlier, we’ve created this feel here that all roads lead to Highspot. Everything that, that anyone needs to do their job effectively, they’re gonna be able to find that. And I think the thing that made that most impactful here is not just that it was myself and Jonathan, the enablement team sharing that information, but we made it a point really early on in this sort of Highspot adoption phase to get buy-in from our executive sponsorship as well. We wanted our CRO to understand why we’re investing in this tool, what it means for us. What it means for our sellers, what it means for him as an executive. So getting that executive buy in early on really helped to spread the message internally really organically that this tool is going to be very powerful for these different reasons, for these different audiences, and being able to really kind of customize and tailor. The solution of Highspot has made that adoption so high. We are really pushing again to get it at a hundred percent. We’d love to see that if, if it even is possible. But again, it’s, and being able to prove and hear from people that they find what they need, they’re using like instant answers in Highspot, for example, getting that AI response from content that we’ve uploaded into Highspot. Really powerful stuff, and so just sellers using it and being able to see it for themselves, I think is the final piece of that. RR: Thinking of other future goals, especially knowing Andy that you came in kind of to run this show, a little bit of this transition to training in Highspot, I’d like to know if you could share how you plan to measure success of this new training rollout, and then maybe a little bit from both of you what you’re hoping to achieve now that you have everything consolidated in the platform. AK: Yeah, definitely. So in terms of measuring success, I mentioned frameworks. Another one, a Kirkpatrick Model of evaluation is something that a mentor of mine from my previous role has, has really just ingrained in, into, to my brain. Essentially it looks at four different levels of responsiveness to training. The first being a, a reaction. It’s like a survey. Did you like the training? The second being learning, that’s typically like a quiz something or an assessment following a session, then into behavior. That’s is the, the seller, the individual contributor, applying that into their role. Finally, it’s the results. Are we seeing the action, you know, the, the results from that action, the business impact, things like that. So that’s our model. That’s how we evaluate things. We do pre and post session surveys. How do you feel about. Doing a podcast before the podcast, now that you’ve done the podcast, how do you feel now? Right? Things like that to capture the pre and post training lift. We also look for, obviously, the learning results assessments. Are we completing these, number one, and are we completing them to pass at a certain score? And then we’re looking into, you know, obviously how that impacts sellers going to market, speaking to customers. Even internally, how they’re sharing their best practices, things like that. So in the future, I mean, especially with, you know, digital rooms, that’s been a big push for us. The past couple weeks. We’re gonna see a lot more Highspot speaking to business impact, which is I think the thing that maybe we’re missing right now, that last piece of the Kirkpatrick evaluation model. So from a future state, that’s the thing I’m really, really excited about. JB: Yeah, I’ll agree. I think to date a fair bit of our focus has just been on utilization. Just get people into, and maybe a few months ago we were on with our CSM team and they were talking about where you want to go. And we realized, you know, now we have people here in Highspot. Now how are they using Highspot? Are they using it well? How can they use it better? And to Andy’s point, our feedback today has been anecdotal. And so we’ve got the enterprise, I think it’s, what’s that? Enterprise Plus platform or the data lake. Um, so we’ve got means and APIs, the future state is gonna start aligning it. I know you’ve have really some of those business outcomes. Those are the things that we’re gonna start looking at, right? So it’s great, you know, to any point a seller goes through course check ace, the role play check. Okay, now what does that mean in the real world? How, how did it affect his quota? How did it affect, uh, you know, the deal size? All of those things are, are where we’re hoping to go next. You know, with, with a lot of the things that we’re looking at. RR: Yeah, I’m curious to know too, then thinking just of in that future state and the plans that you guys are laying, I’d like to know both of your thoughts on kind of the role that you see AI playing in these ongoing evolutions. To your point of, you know, you never fully reach good. You’re always on a course towards it. So how do you see AI helping you get to those better training and coaching programs? Uh, Jonathan, I’ll kick it over to you first. JB: Yeah. This is Sunday. Andy and I talk about a lot. As we get more into it, I mean, everyone’s learning. One of the things that we’re trying to understand is AI can do a lot. And so one of the questions is, you know, what can an AI do? And then the next question we’re asking ourself almost more is, what should AI do? There is another, a lot Annie talk about. There’s another thing that we’re, we’re starting to see as it relates to AI versus our, our, our sales leaders. Andy, do you wanna talk about that a little bit? AK: Yeah. So one sort of big thing that we’ve been looking to tackle Riley is call coaching and, and being able to take this huge number of calls, minutes, hours of conversation and identify what of that should be coached, that, how to coach to it. So as a part of that, we’ve. Recently in partnership with our Rev ops team, developed essentially a, a scorecard tool that rates and reviews every call over a certain threshold time amount that our sellers partake in, and they get an, an automated scorecard every day of all of their calls from the previous day. Some really incredible insight from that, some amazing data to parse through that and, and surface that for, for coaches and for managers. But the important piece to Jonathan’s point is, is then the human element of taking that output from ai. And incorporating that feedback, understanding the context of a conversation, the context of a deal, the experience of a seller, things like that, and provide that sort of human emotional element to the AI output. That’s where I think is, is like the biggest next step for us and how we want to move forward. How can we use AI as a way to facilitate and make things like call review and call coaching efficient versus completely replacing it? Is you need that human emotional aspect to still provide that co coaching context. So it’s to Jonathan’s point, kind of marrying the two together, if that makes sense. RR: Yeah, absolutely. And I think it’s so important to take that kind of intentional, really thoughtful approach of, yes, there’s so much possibility here, but how can we use things in a way that really benefits our sellers? So I love that you guys are taking that angle on it. Moving from kind of future state to where we are now. I’d love if you could share any business results. Wins, things that you’re really proud of that you’ve achieved recently. Anything you could share with our audience? AK: Yeah, I’ll, um, I’ll take one. So, as you noted earlier, ri I’m pretty new to the role. I’ve been a large part of like, onboarding and, and moving things into Highspot. Um, we were able to reduce the time of our onboarding. It was between five and six weeks, depending on the role, all the way down to three to four weeks, depending on the role. Just from incorporating Highspot. We don’t have that disjointed. LMS and content repository experience anymore. Again, just having everything in one place has allowed us to reduce that time to get a new seller on the phone, which we’re hoping eventually will lead to reduced time to ramp, increased profitability, higher average deal size, all those things that we’re looking for for success metrics. But we’re really proud of the work that Highspot Hass been able to help us do just from an onboarding standpoint so far. JB: Yeah, and as I mentioned, it’s, this is another area where we’re still somewhat anecdotal, but I’ll, I’ll add to that. I mean, we are seeing in the evidence of just like Slack messages, you know, reps booking demos faster than any reps we’ve ever hired, you know. First deal close, first demo, whatever it is. Some of those moments, we’re seeing those much, much faster than we’ve seen in the past. One of the things that we saw, we were looking at one of the newer business outcome scorecards on, I think it was a play, and we pulled it up and, and, and I kind of looked at it for a minute and the, the light bulb went on for us. We’re like, wait a minute. The highest users of this play, this cannot be a coincidence. The highest, highest users of the plays were our top performers for that quarter. Right. And so again, we just kind of bumped into that and that’s why we’re so excited about kind of taking this next step towards just better analytics and understanding and, you know, all that kind of good stuff. But it was, to some degree, it was, it was, you know, it was cool to see and, and very kind of reassuring that our hypothesis was right. You know, the tool is designed to do certain things and the things that you say it does, it does it. And oh yeah. By the way, if you’ve used it and you use it really well and you use it often, you’ll be successful as your job. RR: Amazing. Well, I know we’ve talked about a lot. So I’ll close this out with a, hopefully a simple question. So for each of you, if you could share one, maybe two key lessons you’ve learned from your experience, building effective training, coaching enablement programs, what would it be? AK: Yeah, so I’ll, I’ll give you kind of two answers. RiIey, the only framework that I haven’t been able to mention today that I did want to also bring up, that’s pretty funny, right. Uh, I love action mapping. It’s a part of the ADDIE framework that I mentioned earlier in the analyze portion. This is really early on when someone comes to you and they say, Hey Riley, we need training on X, Y, Z. Getting into and really understanding that problem from an action mapping perspective, which means what is the ultimate end result that someone needs to do? Okay, now what practice activities will inform that action? What information is needed to inform those activities to lead to that action? And then the, ultimately the business goal from that, if you start with that, if that’s your first conversation. Outside of, you know, who needs to be involved in this project? Nine times outta 10, you’re gonna get a really, really good end result, and you’re gonna have a really, really powerful enablement motion. And then my last piece, I think this is probably more important, is to just always lead with empathy. It can be really easy in this seat to just focus on enablement, but we have to remember that our clients or our sellers, what we’re doing really exists to serve them and to help them do their jobs better. And so leading with that understanding and just being empathetic towards what they’re doing on a daily basis, and to your point, how can we make that easier for them? What can we do that’s gonna make their lives better doing that? RR: Amazing. Jonathan, I’ll pass it over to you. JB: I think the thing I’ve come to realize is probably the most important is, is making sure sellers are learners or whoever understand the why. Right. Not just from a training itself, like these little learning objectives, but as they go through any given training in whatever shape and form, do they truly understand the why? Why is it important that you’re talking about this thing? Why is it important that you’re asking this question? Why is it important that you’re listening for this thing? What I see a lot is that sellers will go, especially junior ones, you, the more tenured you get, start to get a little better. There’s a lot of the junior sellers, you can just tell that they’re not in their heads. And then you hear ’em on calls. They’re not coming from a place of conviction. They’re not coming as a, you know, to some degree, a business coach to these prospects who’ve never bought software like ours before and need that kind of help, right? They’re not comfortable asking challenging questions, right? Because they don’t understand the why. RR: I think that’s fantastic advice and I think it’s really great advice to close on. I gotta say thank you, both of you for joining us. This has been a really wonderful conversation and I’m sure our listeners will agree. JB: Well, thank you for having us. We really appreciate it. AK: Yeah, thank you, Riley. This has been awesome.  RR: To our audience, thank you for listening to this episode of the Win-Win podcast. Be sure to tune in next time for more insights on how you can maximize enablement’s success with Highspot.

Pastor Rob talks about David's heart after God the implications for us.

Understanding Mortgage Lenders vs. Servicers & Current Real Estate TrendsIn this episode, we break down the key differences between mortgage lenders and servicers. Learn how mortgage lenders help you originate loans and why servicers handle your monthly payments. We also delve into the impact of high interest rates and low home supply on the real estate market. Get insights into recent home price trends and comparisons of various listings in Santa Clara County, including some high-value properties and unique fixer-uppers.What's the Difference Between a Mortgage Lender and Servicer?High Interest is Keeping Home Supply LOWGet Your AC NOW Santa Clara County Highs and LowsLos Gatos Home of the Week Santa Clara County Price Reductions FREE HOME BUYER CHECKLIST HERE https://abitanogroup.com/HomebuyerchecklistHome Inspection CHECKLIST HERE https://abitanogroup.com/homeinspectionchecklist00:00 Introduction and Overview01:21 Role of Loan Brokers and Loan Officers03:45 Los Gatos House of the Week04:24 Highs and Lows of the Week06:40 Conclusion and Final Thoughts

Andrew, Ben, and Tom discuss Trump's latest comments on tariffs, Goldman's economic forecast, and Rocket buying Mr. Cooper. For information on how to join the Zoom calls live each morning at 8:30 EST, visit:https://www.narwhal.com/blog/daily-market-briefingsPlease see disclosures:https://www.narwhal.com/disclosure

Word for 2025 - "There's Death in the Pot!" (part 2)

In this week's episode of The TreppWire Podcast, we break down the news of Blackstone's dividend cut and discuss stronger-than-expected GDP. In a few deep dive segments, we look at SASB bonds backed by delinquent office loans, share a true analysis of bank office exposure, and provide the latest multifamily origination trends. We close with stories about loans moving to special servicing and new appraisal changes. Tune in now. This episode is sponsored by CREi Summit: creisummit.com/ Episode Notes: Please take our listener feedback survey: www.surveymonkey.com/r/BMPXLHG Questions or comments? Contact us at podcast@trepp.com. Follow Trepp: Twitter: www.twitter.com/TreppWire LinkedIn: www.linkedin.com/company/trepp

[National Mortgage News] The CFPB issues a consent order against a former national HECM servicer. [Reverse Market Insight] RMI's Market Minute with Jon McCue brings you the latest trends in HECM loan volume, regional trends, and more. [National Consumer Law Center] Industry Advocates Highlight Measures to Counter Elder Real Estate Fraud. Watch our video podcast here!

Join us for an insightful episode of Real Estate Power Play Podcast featuring Sadhna Cordell, an expert in seller finance loan servicing!In this episode, John reveals:The critical role of a loan servicer in seller-financed dealsHow professional loan servicing can streamline your real estate transactionsThe key tasks a loan servicer handles to ensure smooth operationsTips for selecting the right loan servicer for your needsInsights into navigating compliance and legal challengesHosted by Mark Monroe, this episode is packed with valuable knowledge and practical tips to elevate your seller financing strategy to new heights. Don't miss out on Sadhna Cordell's expert insights!Tune in now and take your real estate game to the next level!#SellerFinance #LoanServicing #RealEstateFinance #CreativeFinancing #RealEstateInvesting #RealEstateTips #SellerFinancedLoans #RealEstatePodcast #InvestingInRealEstate #FinancialStrategies #PropertyManagement #RealEstateSuccess #FinanceExpert #RealEstateCommunity #RealEstateEducation #MortgageServicing #EscrowManagement #PodcastEpisode #RealEstateInsights #InvestorTips

Thank you again to today's podcast sponsor, Stavvy. Stavvy offers a flexible and fully customizable Loss Mitigation solution. Servicers can easily adapt to regulatory updates and market conditions, providing a seamless, customer-centric digital experience. Stavvy transforms a potentially stressful time for customers into a streamlined, secure process.

In questa nuova puntata discutiamo di crediti cartolarizzati e attività di recupero del credito e, quindi, anche dell'attività dei cosiddetti servicer. Quali novità ci sono state negli ultimi mesi sul fronte giurisprudenziale? E quali sono gli effetti?Ne parliamo con Luciana Cipolla e Luca Sblendorio, entrambi Partner dello Studio.

On this week's episode of The Way Home, guest host Katie Givens, Freddie Mac's Director of Sales chats with Jennifer Whip, Principal, Cambridge One, to explore the actionable strategies to, and benefits of, becoming an approved Freddie Mac Seller or Servicer.

When banks let you take out a mortgage, the money they lend you might come from their reserves. But more often than not, banks turn around and sell your loan to an investor — and make an instant profit. In this episode, all about the secondary market for mortgages. Plus, JPMorgan Chase invests in its brick-and-mortar presence, household debt ticks up, and why China’s stock market is struggling.

When banks let you take out a mortgage, the money they lend you might come from their reserves. But more often than not, banks turn around and sell your loan to an investor — and make an instant profit. In this episode, all about the secondary market for mortgages. Plus, JPMorgan Chase invests in its brick-and-mortar presence, household debt ticks up, and why China’s stock market is struggling.

Welcome to Dentist Money Two Cents, a look at the latest financial and economic news from the past week.

 On this show Matt, Will, and Rabih review the recent numbers for inflation, jobs, and the market; analyze Dave Ramey's latest viral opinion on childcare costs; and give an update on problems with student loan servicers.  Book a free consultation with a CFP® advisor who only works with dentists. Get an objective financial assessment and learn how Dentist Advisors can help you live your rich life.

[National Mortgage News] How one reverse mortgage servicer is utilizing AI [NRMLA] HUD updates HECM loan servicing policies [RMD] Why one analyst predicts baby boomers will move to sell their homes Watch our video podcast here!

Thank you for tuning in to our election series. We are pleased to have brought you all five mayoral candidates. Please make sure you listen to each candidate's episode to ensure you can #voteintheknow !Follow us on instagram @thestonecrestpodcastSubscribe to our newsletter by clicking hereDR. DIANE DANIELS ADOMAwww.dianeformayor.comDr. Daniels Adoma is the current owner of Diane Adoma Consulting LLC a professional management woman owned firm who specializes in training, communications, and marketing. She is the former owner of Adoma & Associates DBA H&R Block in Rockdale County and was the first Black American to own franchises in the southeastern united states. She is currently a Public Information and Communications Coordinator subcontractor for the largest project that GDOT has awarded in DeKalb County and this year her firm reached a major milestone in growth.Her past work experience spans more than 25 years with fortune 500 firms such as CNN, AT&T, and others. Diane Adoma Consulting LLC is currently certified through SBA as a Woman Owned Small Business and is certified as a Minority Woman Owned Business and a Disadvantaged Business Enterprise in five (5) states. Dr. Adoma has a doctorate degree with an emphasis in Human Resources Management, a master's with an emphasis in eCommerce and a bachelor's degree in marketing. She is also a published author and an expert in small business research in Georgia with her writings available in libraries across the nation.With a passion for small businesses, Dr. Adoma launched the “100 Women 100 Million Dollar Project” to help women become government contractors. Her community involvement spans across not just Georgia but around the world. As Vice President of Governmental Affairs for the largest chamber for people of color in Georgia she is also the membership chair for the Tucker Rotary Club. She has volunteered with Georgia Greater Black Chamber and ATL Airport Chamber and the Conyers Rockdale Chamber. In addition, as a member of National Council of Negro Women she hopes to one day be president to continue to inspire and motivate women that failure is simply a “stepping stone to success”.She has formerly volunteered with United Way, Big Brothers Big Sisters, Be Someone Inc, Beverly Cunningham Foundation, American Businesswomen's Association, Eastern Star, NAACP member, ACLU and many more. Dr. Adoma is often referred to as “Little Shirley Chisholm” and she is a former Stonecrest City Councilwoman and Mayor Pro Tem and a graduate of Leadership DeKalb and Leadership Rockdale, Georgia Economic Development Academy, Minority Women Disadvantaged Business Enterprise, Rotary Paul Harris Fellow, recipient of global Rotary Five Avenues of Servicer, two times congressional recognition from Congressional Hank “Henry” Johnson, Bold and Courageous Award, Titan Award and the James P. Culpepper Volunteer of the Year Award and many more.Dr. Adoma has two children; a daughter who is a graduate of Stanford University who is a pediatrician and a son who is a local business owner and is a member of Greater Piney Grove Baptist Church and chairs the business ministry.In her spare time, she enjoys spending time with her grandchildren, walking, cooking, reading, traveling, and attending the opera. Her passion for quality education is exemplified in her journey from “GED to PhD”.Support the show

Today's podcast is brought to you by SimpleNexus, an nCino Company, and award-winning developer of mortgage technology for modern lenders. SimpleNexus leads the pack in mortgage technology innovation, continuously introducing new features that enable lenders to support borrowers at every step of the homeownership journey. Learn more at simplenexus.com.

Welcome to Season 8 Episode 10 of the Naked Notes Podcast!  This week Jasmine and Shelby are talking loan Servicing Companies and how much communication should you be having with your Servicer?!  Part of being a professional and responsible lender is having a good Servicer on your Team.  One of the biggest compenents of a "good Servicer" is communication - how much do they communicate to you and how?  Is it via their portal, emails, etc.?  Listen in as Jasmine shares a tip for all note investors to implement in their day to day processes! Listen each week to the NAKED NOTES PODCAST to get the latest tips and tricks on making seven figures and beyond in the world of distressed debt.    NAKED NOTES YOUTUBE NAKED NOTES FACEBOOK NAKED NOTES SHOWNOTES

Josh is the CEO and founder of Blokes Modern Men's Health as well as Joi Modern Women's Health, which are telehealth services aimed at helping men and women have greater access to labs, optimize hormone health and improve their quality of life. In our conversation, we discuss the antiquated ways of personal healthcare, the importance of testosterone for men and women, and also how peptide treatments work in the body. Timecodes: (1:03) - Working With Your Spouse (2:42) - Being a User Before a Servicer (6:04) - The Rise of Mens Health Clinics (8:26) - Healthcare Roadblocks For Men (11:38) - Why Men Don't Check On Their Health (14:11) - My Experience (15:26) - Common Causes of Low-T (17:15) - Ways To Naturally Boost Testosterone (19:22) - Black Market vs. Pharmaceutical (24:20) - How Often Should You Get Blood Work (25:03) - Importance of Donating Blood (26:23) - Is TRT for Life (30:00) - Utilizing Clomid Instead of TRT (31:29) - Why Women Need Testosterone (33:57) - Should All Ages Get Blood Work Checked (36:04) - Extending Quality of Life (37:52) - What Are Peptides (39:44) - What is NAD+ (41:42) - Functional Health Reports (43:47) - At-Home Testing For More: Support the Podcast Follow Brock's Instagram Follow Brock's YouTube Follow Josh's Instagram Follow Blokes' Instagram Learn More about Blokes --- Support this podcast: https://podcasters.spotify.com/pod/show/zero-quit-podcast/support

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Charlie Weston, Personal Finance Editor, Irish Independent, and Anthony Joyce, Principal of Anthony Joyce & Co Solicitors, discuss a case involving Pepper Finance, acting on behalf of a so-called vulture fund, that was ordered by Tullamore Circuit Court to offer a couple a fixed rate of 2.5% over 25 years.

We break down why student loan servicer changes happen and how you can minimize your stress and frustration during the process. The post What Happens If Your Student Loan Servicer Changes? appeared first on The College Investor.

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Matt has over 22 years of experience in affordable housing and community development. He has developed hundreds of affordable homes including rental and for sale in the Sacramento, San Francisco Bay and Monterey Bay Areas. In his consulting capacity he serves in several leadership roles including as the Director of Northern CA for PATH Ventures and as Senior Advisor for the Monterey Bay Economic Partnership. He has led nationally recognized housing programs including a HUD Certified Counseling Agency and Fannie Mae 1st Mortgage Seller and Servicer as the former Executive Director of Neighborhood Housing Services Silicon Valley. Matt serves on the Boards of the Non-Profit Housing Association of Northern California Action Fund and the California Coalition for Rural Housing. He earned a B.S. in Community and Regional Development from the University of California at Davis where he also served as the President of the Associated Students during his senior year. Matt is based in Salinas where he enjoys spending time outdoors with his wife and 3 young children. HealthCare UnTold honors Matt for his dedication to improving the lives and health of our communities by committing his career to building Affordable Housing and Community Development.#matthuertaconsulting#housingishealth#housingisaright   

Be The Bank S5 Ep1 - Marry the Investment and Date the Servicer On episode 1 of season 5, Justin Bogard talks with Lauren Glory of BIFI Loan Servicing! Key Takeaways:How does a loan servicer benefit you?Cost of doing businessProcesses are crucial!Resources and links discussedVideocast on BrightPath Notes YouTube ChannelBrightPath Notes Website - https://brightpathnotes.comAbout the HostJustin Bogard – Note Investor specializing in performing Residential Real Estate Debt. He finds deals and acquires them for his own portfolio as well as educates investors while walking them through the process of owning a Real Estate Note!Connect with the Host:Facebook - bethebankTwitter - bethebank1Instagram - bethebankpodcastConstant CashFlow - https://brightpathnotes.com/constant-cash-flow/BrightPath Notes - https://brightpathnotes.com/Monthly Broadcast - https://youtube.com/playlist?list=PLzc944w1xydt5aLDrrEPHJhdJeDkBjjD4

[RMD] Celink is now HUD's official HECM loan servicer [MarketWatch] A hot market cools way down [RMD] Behind the scenes on FAR's acquisition of AAG's direct sales channel

This episode is also available as a blog post: https://tcpaworld.com/2022/08/08/debt-collection-limit-court-finds-servicers-neutrally-worded-voicemail-advising-of-payment-options-does-not-constitute-debt-collection/

Stay current with critical changes to the student loan rules in this episode. In it, we discuss how the government is addressing miscounts of payments made toward student loan forgiveness and also ways they're trying to give you more months counted toward your forgiveness under the IDR and PSFL programs. We also discuss the massive shakeup in those companies servicing your student loans. 

The Cybercrime Magazine Podcast brings you our daily alert, which provides boardroom and C-suite executives, CIOs, CSOs, CISOs, IT executives and cybersecurity professionals with a breaking news story we're following. If there's a cyberattack, hack, or data breach you should know about, then we're on it. Airs every day on WCYB and our podcast. For more on the latest cyberattacks, hacks, and breaches, visit https://cybercrimewire.com

The Cybercrime Wire, hosted by Scott Schober, provides boardroom and C-suite executives, CIOs, CSOs, CISOs, IT executives and cybersecurity professionals with a breaking news story we're following. If there's a cyberattack, hack, or data breach you should know about, then we're on it. Listen to the podcast daily and hear it every hour on WCYB. The Cybercrime Wire is sponsored by Deloitte Cyber. To learn more about our sponsor, visit https://deloitte.com/cyber • For more breaking news, visit https://cybercrimewire.com

Celink is HUD's New HECM Servicer Reverse Market Insight's Market Minute Update The 10-Year Constant Maturity Treasury is on a tear

As a follow-up to our FREE presentation CLE webinar on Prelitigation Strategies and Practices, we offer an open mike Q&A on tonight's show. Please think about your questions in advance and refrain from long monologues about your case. Here is the obvious premise of this work: If as a consumer you have executed a promissory note and mortgage (or deed of trust) and you think that there is a loan account receivable somewhere that is owned and maintained by some lender or creditor, you are most likely incorrect. Most homeowners make the mistake of thinking that the QWR and DVL are simply “form letters.” If that were the case, we would provide you with the template and you could send it out yourself. And back in the old days (pre-1995) that would be entirely appropriate for settling any disputes regarding the proper allocation of payments or any other issues. The statutory foundation for the creation of the QWR and the DVL was designed to resolve potential disputes between the debtor and the creditor. Today, the situation is different. We already know that there is no valid claim against the homeowner and that there is no valid claimant. We also already know that any company that is claimed to be a “servicer” neither has any legal authority to act as such (from anyone) nor does it perform any functions that are normally attributed to a company claiming to be a servicer. So while the legislative intent for providing consumer remedies in RESPA and the FDCPA was designed to resolve disputes, the procedures contained within those statutes are now used by homeowners to start a dispute — because, without a history of disputing the claims made to administer, collect or enforce any alleged obligation due from the homeowner, it is much harder to mount an effective defense.

Join Student Loan Planner consultants Lauryn Williams, CFP®, CSLP®, and Meagan Landress, CSLP®, to discover what's new and exciting about the PSLF Waiver and the servicer changes. They're sharing what they're seeing “on the ground” with real-life scenarios of the PSLF Waiver and servicer changes happening for borrowers. In today's episode, you'll find out: What's happening to PSLF folks that have moved from FedLoan to Mohela What is the PSLF Waiver and how does it work? How to know if you qualify for PSLF Waiver How temporary is the PSLF Waiver loan forgiveness opportunity? When do you sign up for it? Everything you need to know about the PSLF Help Tool & How to use it to sign up for the waiver What the PSLF recertification process looks like Why would a loan servicer call me? & A real story of this happening to one of our clients Listener Q&A to learn about FFEL loans, forgiveness, recertifying income, and more   Like the show? There are several ways you can help! Follow on Apple Podcasts, Spotify or Google Podcasts Leave an honest review on Apple Podcasts  Follow on Facebook, Twitter, or LinkedIn   Feeling helpless when it comes to your student loans? Try our free student loan calculator Check out our refinancing bonuses we negotiated Book your custom student loan plan

November 28, 2021, Sunday After noon Servicer.

November 28, 2021, Sunday Morning Servicer, with Pastor Ron Hawkins.

Your loan servicer will have a ton of useful information on your loans available to you. But they can be confusing and hard to understand, and no two servicers use the same format. You have all this data at your fingertips, but it's hard to find value if you can't interpret them. In this episode, Dan Deppen goes through some of the most common lender portals and guides you on navigating them. Plus, Dan shares what's the most complex versus the least cryptic portals there are. Stay tuned!   Love the show? Subscribe, rate, review, and share! Here's How » Join the The Note Investor Community today: fusionnotes.com

Did you know there was appliance service associations? Well there are and today we are joined by Dylan, David, and Anthony to chat about United Appliance Servicers, ASTI, and Appliance Hub (the appliance Dive Bar) Dylan is a former board member, David is a current board member along with Anthony. Hopefully you can keep up with the back and forth antics, if no sit back and laugh anyway. Somewhere along the way we lost TK so don't mind the slightly jarring cut to Zach re-explaining the question. #blameTksInternet https://www.unitedservicers.com/ https://www.unitedservicers.com/asti-2022/ $50 off Asti reg promo code TKCuz https://www.unitedservicers.com/paul-macdonald-scholarship/?fbclid=IwAR0cd7NjcH_u2LX_EA5gbcDawehIXodcJ6UHHWhf0w8w7-ApSU7O4llfQtM https://www.facebook.com/groups/776972982904955 THEAPPLIANCEALLIANCE.com Links To Help Grow the Community: Patreon: https://www.patreon.com/appliancealliancepodcast Discord: https://discord.gg/MEQygz24 Appliance Alliance Podcast Facebook : Check us out! Some updates and fun BTS stuff happens here https://www.facebook.com/ApplianceAllliancePodcast Appliance Techs Giving Back group : We've been blessed and we want to give back. Raffles and other fun stuff happening here https://www.facebook.com/groups/508625820101449 **Associate Links to tools, help grow the podcast and give back to the community: Appliantology.org 10% off any MST Course Promo Code: ApplianceAlliance HouseCall Pro Discount: Big savings on the first three months! https://www.housecallpro.com/ApplianceAlliancePodcast FieldPulse Discount : 10% off discount https://www.fieldpulse.com/?utm_source=linkmink&utm_medium=affiliate&utm_campaign=ApplianceAlliancePodcast&lmref=eHzfNg Workiz: Grab your free 14-day trial + 20% off 3 months with our discount link! www.workiz.com/appliancealliance --- Support this podcast: https://anchor.fm/appliance_alliance/support

Regular people think that going to court is winning a point and finding vindication in the judgment of the court. But lawyers know that going to court is all about keeping in control of the narrative. So it should come as no surprise when people feel railroaded because they know or understand that the opposition has no case against them. They still lose. Why? because they lost sight of the real prize: just winning. Not vindication and not a judgment that puts the opposing lawyer and client in jail. Just winning. Winning is all about what lawyers call the prima facie case but only lawyers understand the true nature of every prima facie case. It is only the case that has been pleaded in allegations of a well-pleaded complaint that asserts a short plain statement of ultimate facts upon which relief COULD be granted. Notice the word could is not would or will. It is could because without proof the prima facie case fails and judgment is entered for the homeowner. And that is what you want, right? So the goal of every foreclosure defense attorney is to interfere with the ability of the foreclosure mill to put on a case. See https://livinglies.me/2020/01/09/tonight-whats-in-a-label-everything/

Are you looking for a licensed loan servicer that understands your needs as a note investor? Do you need a servicing company that values communication, compliance, and competence? Then you may want to know more about the new loan servicer in town. Chris Seveney and Jamie Bateman's guest today is Shante Duffy. Shante talks about how her new company, BIFI Loan Servicing, LLC, aims to meet the needs of all note investors at by filling in the gaps that most other servicing companies end up widening. Learn more about how your loans can be in good hands by tuning in today!Love the show? Subscribe, rate, review, and share! http://gooddeedsnoteinvesting.com/

On the show today Damon Day and I focused on reduced mortgage payments for people behind on their federally backed mortgage loans after Covid forbearance ends, why it is so easy to make bad emotional decisions, and adios to FedLoan Servicing. Steve Rhode Get Out of Debt Guy GetOutOfDebt.org --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/get-out-of-debt-guy/message

L'AD di La Scala Christian Faggella, analizza in questa puntata di IusPod le criticità del sistema del recupero crediti, partendo dal tema delle possibili aggregazioni nel mondo dei servicer e della loro capacity per far fronte alle esigenze del mercato. Queste tematiche sono anche state oggetto di confronto e analisi da parte di Christian Faggella durante l'ultimo Credit Village Spring Day, dove si è fatto il punto sul mondo dei crediti deteriorati e soprattutto sulle nuove sfide imposte dalla pandemia.

Today we have a unique episode for you of a recorded call Daphné had with a student loan servicer. We hope that this episode will help you before you call your student loan servicer and ask for details about your student loans. As you've heard from other guests of the show, the first step you need to take in paying of your student loans is gathering all of the details and options available to your specific student loan scenario. So, without any further ado, let's get to it.

We break down why student loan servicer changes happen and how you can minimize your stress and frustration during the process.

Lauren Daniels MBA, is the owner of Sumptuous Spirits, a full-service bartending company that curates upscale bar experiences in Michigan and Illinois. Daniels has curated bar experiences for Google, We Work, The Lip Bar, Moosejaw, and more. Hear how the author of “Girl's Guide to Quarantine Cocktails”  gives women over a dozen tasty cocktail/mocktail recipes to whip up from the comfort of your home. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/taylor-a-williams/support

FHA is NOT Dead; Forbearance is NOT Forgiveness, and this Market of the Moment is all about Liquidity After spending hours reading the 880-page Stimulus Package that rolled out on Friday; as well as the Ginnie Mae Letter proposing a Pass-Through Assistance Program (PTAP) I have come to a few conclusions. Let's start with FHA. FHA is NOT Dead! I have heard too many rumors around this from lenders and Realtors alike. Just as many other loan products, FHA has to change in this environment but it is not going away. FHA loans with FICO scores under 660 have historically high default rates. Add to that our current mortgage forbearance environment with homeowners out of work; Servicers are not able to continue paying investors (as they are required to do by Ginnie Mae) when they have no money coming in (i.e. no mortgage payment revenue). This servicer crunch is the essence of the Ginnie Mae letter setting up a PTAP. The relief this provides is to be determined. So in the meantime, lenders and servicers have to protect themselves by shrinking the credit box.. i.e. higher credit scores and lower debt to income ratios. Second, Forbearance is NOT Forgiveness; it also isn't deferment. ----more---- Today Servicers are doing the best they can to answer all of the inquiries. Remember, we just came off of historically low foreclosure rates. Many Servicers were not staffed for times such as these. New information keeps coming out, especially as the 880-page bill is rolled out. If you can, you are best served to make your mortgage payment. it will keep you on the road to wealth building. If you can't, contact your Servicer. For the most part, they are offering 90-day forbearance options, which simply means delaying your payments until the end of that window (with all past due amounts owed at that time). At the end of 90 days, borrowers and Servicers will reassess their options based on agency and investor guidelines. Those options include: ​ pay the back amount owed in full start another 90 day forbearance period go into deferment, i.e. moving the amount owed to the end of the term do a loan modification start the foreclosure process Lastly, Every Market has its Moment ​ This moment calls for liquidity!! First for opportunities. Second for protection. This market is unlike any other in the past and our hot spring market could be delayed. Think about your funnel.. anyone in it is closing.. so March and April are still great months. May and June however, are dependent on the top of the funnel, which right now is mostly on hold. Agents, protect yourself now by reassessing your budget and save your commissions. Because as much as May and June might be slow.. there will be opportunities on the other side! The housing market was strong going into this and will be strong coming out! Stay tuned as I send out more regular updates. And give us a call if you want to know what this means to you! Our team is ready to not only keep you informed but support you! Nicole Rueth, SVP The Rueth Team 750 W Hampden Avenue, Suite 500 Englewood, CO 80110 303-214-6393 www.TheRuethTeam.com Connect on social media: Follow me on FB: https://www.facebook.com/theruethteam/ Twitter: https://twitter.com/nicolerueth Linkedin: https://www.linkedin.com/company/the-rueth-team-fairway-independent-mortgage/ YouTube Channel: https://www.youtube.com/channel/UCPMdb94tUNMMsUTgdWRMDKw Nicole Rueth (NMLS 239840) is licensed to practice on behalf of OneTrust Home Loans (NMLS 46375) in the states listed below. For full compliance verbiage, visit theruethteam.com/compliance/. AZ, CA, CO, FL, ID, IL, IN, KS, MI, MN, MS, MO, MT, NE, NM, NC, OK, OR, TN, TX, UT, VA, WA, WI, WY.  

Here are three options you can choose from RIGHT NOW to increase your liquidity, and your cash on hand using your home. Do a cash-out refinance. Yes, a cash-out refinance might have a higher interest rate; but when used as a financial strategy, that does not matter. What if you could pay off all other debts and/or add cash to your savings account right now. Equity in your home is illiquid, locked up and not serving you. If we could instead convert equity to cash to pay off debts, we could save hundreds, if not thousands, of dollars a month. If rates continue to be low, and I feel strongly they will, we can then do a refinance in six months to lower your payment and secure your financial future. Get a HELOC. A HELOC is a Home Equity Line Of Credit. This is a second loan that sits on top of your current first mortgage. It is typically a variable interest rate and acts like a line of credit you can draw from. You can get a HELOC on a primary home, second home or investment. There are several second lenders who are no longer originating. Don't worry! There are others who are, and I have the list. Feel free to reach out, I can provide the best referral options. Request a Mortgage Forbearance. This needs to be requested through your Servicer.. the company you write your checks to each month. Forbearance allows you, the borrower, to apply for a pause in mortgage payments without the risk of negative credit reporting and foreclosure proceedings. The length of time available will be determined by the duration of this crisis. ----more---- Please know we are here to serve you in any way we can, including pointing you to the appropriate resources. Wishing you and your family good health and stability. Nicole Rueth, SVP The Rueth Team 750 W Hampden Avenue, Suite 500 Englewood, CO 80110 303-214-6393 www.TheRuethTeam.com Connect on social media: Follow me on FB: https://www.facebook.com/theruethteam/ Twitter: https://twitter.com/nicolerueth Linkedin: https://www.linkedin.com/company/the-rueth-team-fairway-independent-mortgage/ YouTube Channel: https://www.youtube.com/channel/UCPMdb94tUNMMsUTgdWRMDKw Nicole Rueth (NMLS 239840) is licensed to practice on behalf of OneTrust Home Loans (NMLS 46375) in the states listed below. For full compliance verbiage, visit theruethteam.com/compliance/. AZ, CA, CO, FL, ID, IL, IN, KS, MI, MN, MS, MO, MT, NE, NM, NC, OK, OR, TN, TX, UT, VA, WA, WI, WY.  

If ubiquity were a commodity, there's a certain kind of sales professional whose payoff would be like winning the lottery. Called the “servicer” type of seller, they're known for providing ever-present customer service to their clients. Likely, they call or email many times per week; stop by for a chat on a regular basis; and go out of their way to make sure that at the first sign of trouble, the problem is taken care of with minimal hassle and maximum smiles. But, how much is too much? Does the perpetual customer service mode that the “servicer” seller is locked into, actually pose a risk to your sales organization? And how can you best put some guardrails on the “servicer” to ensure they are as productive as they are helpful? In Episode 3 of our five-part podcast series, “5 Types of Sellers,” The Brooks Group's Tony Smith and Drea Douglass attempt to decode the role of the “servicer.”