Podcasts about dental excellence

Dr. Len Tau, aka the Reviews Doctor, is on the podcast. With Kiera, he goes into the most critical nuts and bolts of making sure your practice stands out (or at least keeps pace with) online reviews amid AI. He explains jargon terms like ranking power and factors and velocity of reviews, whether or not you should actually be responding to reviews of your practice, and a ton more. Visit SuperchargeYourDentalPractice.com and enter the code RAVING to save $100 on registration for Dr. Tau's annual conference. About Dr. Tau Dr. Len Tau thrives on helping practices maximize their online reputation, marketing, and social media strategies. As a speaker, Len is known for his lively and engaging presentations packed with ready-to-use strategies. He regularly travels the country sharing his marketing brilliance and passion for practice growth with audiences. As a consultant, he offers practice leaders with real-world solutions tailored to fit their specific challenges and opportunities. Len loves to help doctors and their teams understand and implement successful online systems to build their practice. He currently serves as general manager of the Dental for Birdeye Reputation Marketing Software. Selected as one of Philadelphia's Top Dentists by Philadelphia Magazine, he continues to experience growth year after year in his fee-for-service practice focusing on general, cosmetic, reconstructive and implant dentistry. Following his father into the dental profession, Len graduated from Tufts University School of Dental Medicine and continues to pursue ongoing continuing education opportunities. He has had the privilege of serving patients for two decades. He is an active member of numerous professional organizations including the American Dental Association, the Pennsylvania Dental Association, the Academy of General Dentistry, the Eastern Dental Society, the Northeast Philadelphia Dental Implant Study Club, and the American Academy of Clear Aligners. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Kiera Dent (00:00) Hello, Dental Team listeners. This is Kiera and today I am so excited. This is one of my dear friends. We've known each other for several years in the industry. I'm super freaking pumped. I'm going actually be at his event next year in September. Little teaser. Stay tuned. He's got an amazing event he does every year in September. I have Dr. Len Tau. He is one of my faves. He is better known ⁓ as an authority in the dental consulting world, reputation marketing, and a practice growth. He's recognized by dentistry today as a top dental consultant for eight straight years.   He is the author of Raving Patients and 100 plus tips to 105 star reviews in a hundred days. Like this man knows how to do it. He's one of my faves. We really do collaborate on so many fun things. After 20 plus years in clinical practice, he now helps dentists nationwide, increase revenue, case acceptance and visibility. He leads the dental vision at BirdEye, hosts the Raving Patients podcast and runs the Supercharger Dental Practice Conference, which is the one I was alluding to that we're gonna be at next year in September, empowering practices to thrive in today's competitive landscape.   He's truly one of my faves. And today we're gonna dig into like, how do you get online reviews? But Len, welcome. I'm so happy to have you on the podcast. How are you today?   Dr. Len Tau (01:06) I'm good, thanks for having me, I'm excited to be here.   Kiera Dent (01:08) Of course. And this just came about because Len like, let's just do a little teaser. You're prepping full like steam ahead right now for your event that's coming up in September in Florida. ⁓ I love like the last time you and I were on the podcast, we talked about you in clinical dentistry. And then we reconnected after some time and you've left the chair, you're living your best life and you full blown gone into the event space. So just like, I know we're gonna get into like online reviews and how AI is changing that it's going to be just a really, really fun episode today. But tell us a little bit like   How is it going from like full blown dentist in the chair to now full blown events, like running these awesome events that we're super excited to be a part. Just kind of give me a little insight to that.   Dr. Len Tau (01:46) Well, it's been, it's been a lot of, a lot of fun. It's been very different, obviously, you know, for 23 years, I practiced dentistry, um, for about 12 of those, 13 of those who was full time. And then I went part time in 2017 until I sold and retired in 2022. Um, but one of the things I've grew up on in dentistry was going to dental events and, the big, the ones, the small ones, you know, all over the country and as a dentist first, and then as a vendor.   Kiera Dent (02:08) Mm-hmm.   Dr. Len Tau (02:15) Um, since 2013 or 14, so a long time in the space. know, one of the things that really hit me was that the events are not really put on very well. They're not, um, you know, whether you, if you're a dentist, there's issues when you're a vendor, there's issues. And I said, you know what? I want to change the game. And, um, one of my goals when I retired from dentistry was to start putting on events. So in 2023, um, in, in September, we did an event in Delray had 208.   Kiera Dent (02:25) Right.   Dr. Len Tau (02:44) Dennis there, 33 sponsors. was, first day was business, second day was marketing. Excuse me. First day was marketing. Second day was business. Had a 13, 14 speakers. It went off better than I could ever imagined. I then moved to the last year in 2024 to Scottsdale. And we were at the Scott Resort and Spa, which is a beautiful hotel and the event was good. It wasn't great. Definitely moving to different coasts.   I felt there was not as much, know, engagement, excitement about the event. So I, my family and my wife and I decided, Hey, we're going to do this. Let's have people come down to me. I live in beautiful, you know, part of Florida. we're having this year's event and the next three of them at super at, ⁓ at pure 66, a brand new hotel, ⁓ in Fort Lauderdale. It's literally half hour from my house, five miles from the airport, easy to get to. So this year event is September 26th and 27th.   Kiera Dent (03:32) Bye.   you   No.   Mm-hmm.   Dr. Len Tau (03:45) We've got 14 speakers, ⁓ mixture of business and marketing. So we've got people talking about social media, about content. We have people talking about saving money on taxes. We're talking about how to become a fee-for-service practice. ⁓ So a lot of different great content and top speakers, Steve Rasner, Paul Goodman, ⁓ Jeff Buski, ⁓ Richard, Rich Maddow. So some real, real heavy hitters. And then some people who people haven't really heard of, Melanie Diesel, who's new in the dental industry.   So, but I like to do it differently and my events are very high end. You come, you're going to see things you probably have never seen before. I give a ton of time to the vendors so the vendors love me because they make sure that they get integration or interaction with the attendees. So you're going to be speaking in 2026, same weekend at September 25th and 26th in 2026, same hotel, pure 66.   Kiera Dent (04:28) Sure.   Yeah.   Dr. Len Tau (04:40) We're ramping things up right now. We're literally a month out from the events. still have people signing up. I still have people wanting to reach out as sponsors. And it's, it's, it's, is the fun time for me. Cause when I'm done, I'm, you know, I get a couple of months of break and then I start promoting 2027 again. So ⁓ it's been a good time. I really enjoy it. And I find that I've kind of ⁓ created something that's very different and the attendees really enjoy it and the vendors really enjoy it. So if I can make everybody happy,   Kiera Dent (04:45) No.   Dr. Len Tau (05:09) That's all I'm looking to do here.   Kiera Dent (05:11) ⁓ and Len, I hope the audience, if they can't see it, they can hear it. I think it's so fun because I mean, I've seen you in different spaces in your career, in your life. And there is just this like giddy, like younger version of Len that I feel is emerging of like, it's like giddy boyhood, like excitement of I'm excited to put these on. I'm excited to do these events. And it just makes me so happy for you. And what I think I'm hearing is yes, attendees are happy. Vendors are happy. But I also hear that Len is very happy and to do something   in dentistry is just very, very fun. It's very exciting. And so we're jazzed. I'm really excited. I love good events. I love great time. I love to help. love business marketing. Everybody can take that. That's not Kiera's jam. Like I, that's why I wanted to bring you on. You guys are very good at marketing. You're very good at that space. but to talk about how to help people have their best lives to grow the practices that they want to grow. I think you and I are so synergistic in that. So we're super excited and I love, I mean, I'm not going to highlight the fact that there were   a couple of sixes in that is September 26 at Pier 66. You guys hopefully like, I like the alliteration. Don't put anything weird on it guys, but I do appreciate that you made it easier. September six and nines flipped upside down are a six. Like hopefully everybody can remember September 26, Pier 66. It'll be a good time in 2026. I mean, we got four lines, so we're okay. We've at least got four sixes, not we didn't end on three, but I really hope an exciting step. We'll make sure we put some info for people.   For this year and for next year, I think it'll be a fun time. Dental A Team will be there, so come hang out with us. ⁓ Len, I'm super excited. I will not spoil secrets, but a lot of the things he told me for the events, I will say he does put his heart and soul into it. So Len, excited about that. Thank you for sharing. Good luck for this year. We're gonna be rooting you on this year and next year. And now let's pivot. Let's go into like your jam. You're in BirdEye, you're in marketing, you're on online reviews. AI has come into the scene. Practices are changing.   I also will say, I hope everybody listens to you of their like succession story. You hung up the hand piece, but you are still full steam ahead in dentistry. And so I hope people see that like there is no path to dentistry. Like you just, it's a, it's a beautiful world that you're in. So let's talk though, online reviews, AI, how is this working? How do we make sure that practices are still being visible? Chat GPT is on, on the prowl.   There are clients signing up with us now that have found us on chat. GPT, which is so random. It's changing how people have been doing things. Walk me through. What are you seeing with these online reviews? The importance, how to bring AI in? Like, let's just kind of go in a rift on how practices can still be visible with AIs. Like just showing up to the scene.   Dr. Len Tau (07:43) So I wanna talk about chat CPT for a second. ⁓ I refer to it as my best friend. ⁓ It helps me edit. No, I haven't named it yet. No, I haven't named it. ⁓ you have?   Kiera Dent (07:50) Have you named it? I've got to just ask Len. Have you named? I have! Me and Chet,   I had a name and now her name is Wanda. I don't know why, I don't even know where Wanda came, but people are like, here, are you hanging out with Wanda again? Cause I agree. Like they're our best friends. So go on Len. I can't wait to hear what you name your Chet GPT cause mine is currently Wanda.   Dr. Len Tau (08:06) I'll have to, I   have to name it now that I have to think of something. ⁓ but no, I started using it. I'm like, this is really helpful and it's only gotten better. And, just to give you an idea is, ⁓ my wife and I, and my son, my son just graduated high school. He's literally just started his freshman year at, university of Florida on a free ride. ⁓ smart, smart ass kid. I'm very proud of him. But, you know, and I travel a ton, but I travel a ton for business and I made a commitment. I think I told you that,   Kiera Dent (08:25) Boo? Yeah.   Dr. Len Tau (08:35) during the summer when he was going away for school, I was not going to travel. So from March to literally next week, beginning of September, I haven't traveled at all for business. we did plan some really great travel for our personal lives. And one of the things we did was we had a cruise, a 17 day cruise to Europe. ⁓ And when I decided I did not want to do the excursions to the cruise, cause they're really expensive and you're with all these people. I prefer to kind of just go and tour myself.   Kiera Dent (08:44) It's awesome.   Dr. Len Tau (09:05) So I use ChatGPT in every city. And I said, I'm going to the city. This is what I'm going to get in. This is the cruise I'm going on. It got the cruise itinerary. And I said, I want to set up private tours in every city with different people. And it helped me pick the best tour guides. They referred me to a website called Tours by Local, which is an amazing website that you can meet people who are local that will take you around.   show you the city and it was amazing. It was amazing. So I thank Chachi PT for doing that because I wouldn't have known about half these things if I didn't do it. And in fact, one of the women, and actually the very first place you went to, which was in Split, Croatia, which was beautiful. I told her that literally that's kind of how I went down this road was I asked Chachi PT, what should I do in Split? And they said, you need to use this tour guide. She's the highest rated tour guide and has the best reviews on tours by local. like,   What's towards by local? And that started this whole thing. So she was, she was amazed to hear that. So, ⁓ I have been using Chad GPT for a long time, like I said, and even now it is people I know type in, know, get me to the best dentists in the area. And it's very much based on reviews. So you have to be a highly rated practice. you may not believe in reviews and if you do, think you're not smart, but you know, if, if you want to be at the forefront of where people are looking,   Kiera Dent (09:58) Yeah.   Yes.   Dr. Len Tau (10:25) You have to generate reviews in a significant amount. Velocity now, which is how often you're getting them, is one of the biggest ranking factors on Google, whether you want to believe chat GPT or not. ⁓ But you have to get reviews. You can't, you know, rest on your laurels and say, well, I have enough because you never have enough. Okay. And, ⁓ and you've got to let Google rank you high. And there's been a big discrepancy in the industry, a big, I don't want to say a misunderstanding.   Kiera Dent (10:43) read.   Dr. Len Tau (10:52) But I've been in the review space now since 2013, so 12 years. And in the past, dentists thought that if they get reviews, they're going to rank. And that's not the way it is anymore. If you have reviews, but don't pay attention to the other ranking factors, you actually don't rank well. And that's a problem. So, chat GPT AI is so important, but you still got to dominate Google. You still got to get to the top of the pages.   And that's really where the direction is going. and if you aren't there now and you are ignoring it, you're never going to get there. So I would love to talk to you about our list in instruct or educate the listeners and viewers of these ranking factors that they need, need to pay attention to, or they're going to be left behind when it comes to ranking on Google.   Kiera Dent (11:27) Yeah.   absolutely. And I'm excited for this too, because, I did notice that you've got to like, AI is just crawling the web. That's where it's getting, it's being taught. It's crawls it. It looks through all of it. And so agreed with you. have a lot of clients and like, we want the secret pill of marketing. And I might get your reviews up. Like it is constant and consistent that if you get those reviews up and you bring pieces to the table, that people literally like that's what's going to rank you higher. So I'm excited, Len to, to dig in deeper because it is like how   getting more reviews, but to hear that there's more beyond just the reviews really can help these offices like get the best bang for their buck, help more practices. And I'm like, it used to be when I first started consulting when I used to tell offices get to like 100 Google reviews. It is now I'm pushing people like five, six, 700 reviews that you need to be getting ranked into. And I don't know if you're seeing like a cutoff line or if it matters on that. So I'm really excited to dive into like, what are the rankings? What are the pieces? Is there a difference? But I'm like now   100 reviews, when I look at somebody I'm like, hmm, like if there's another dental practice that has maybe 400, 500 new clients come on, the first thing I do is I go look them up to see how many reviews do you have? And I'm shocked at how many dental practices actually are not showing up when I Google their names and they're like, no, no, care, we're here. And I'm like, but if I'm a prospective new client that doesn't work in your practice and I don't see you all the time and I just tried to find you and I'm looking for you.   How many patients who are not looking for you are not finding you as well. So yeah, take us away, and I'm super curious, very intrigued by this. It's fascinating. And I'll also say, because AI is new, feel like people got like a reset slate. Like, hey, you can actually get back into the game if you haven't been into the game, if you just start playing now. If you don't, I agree with you. I do think that you will unfortunately get obliterated without trying if you don't get into the game now.   Dr. Len Tau (13:28) 100 % so and I couldn't agree with you more. So the best thing to do here is if you're listening to this, I want you to go to a Google search and I want you to type your practice name in. Okay, so that's the first thing to do. Right.   Kiera Dent (13:39) and not in your office. Don't do it in   your office. Go somewhere else. Like try it somewhere else.   Dr. Len Tau (13:44) Right, well, and 100%, that's another thing is that if you're gonna look up your ranking specifically, you do not wanna do that from your office location, okay? Because you're not gonna get real results. You also wanna go into incognito mode or private browsing mode on your phone or your computer if you're doing that to check ranking. But this is not specifically about ranking. This is more about how you appear online. So go to Google and type in your practice name. Not your name unless it's the name of the practice, but your business name, okay?   Kiera Dent (13:52) Yes.   Mm-hmm.   Dr. Len Tau (14:13) and it doesn't have to be what's registered with the state board. It's how you, when you answer the phone, what you say, okay? Pennsylvania Center for Dental Excellence was my practice name, okay? So you wanna look yourself up. So these are some of the ranking factors that Google looks at. Obviously one of them is your total number of reviews you have. Definitely a ranking factor, but the total number has not been as important as some other factors as well. So.   Kiera Dent (14:20) Mm-hmm.   Dr. Len Tau (14:40) Average number of reviews in the industry right now is about 350. It used to be like 100 was the golden number. Now 350 is the average in the industry. So are you average? Are you below average or are above average? Okay, that's something to look at. The second ranking factor, which is even more important is the velocity of reviews. So how many reviews, how often you're getting them. Okay, so if you're getting once every two weeks, not enough. If you're getting them once every week,   Kiera Dent (14:46) Yes.   Dr. Len Tau (15:10) Not enough. You don't need them every single day, but two or three every single week is ideal. Okay, because you think two or three every week gives you eight to 15 a month times 12 months is 100 reviews a year, which is a nice number. Okay, so you have to have that velocity. All right. Third ranking factor is the total score, your average number of stars. So   I would like you to be anywhere from 4.6 to five stars. Okay. I don't think you have to be only five stars. think there's a negativity related to that. If you're only five star reviews, but I also don't want you to below 4.5. Okay. ⁓ And if you're at 4.3, 4.2, or even 4.1, another better review or two, and you're to be in the threes. And that's really where you don't want to go. Cause you lose a huge percentage of patients who may come in if you're less than four stars. Okay. Another ranking factor.   is the primary category. So how do you know your primary category? If you look under your Google, your name, will say right where the stars is, will say, hopefully dentist in your town or dentist in your county or dentist in your city. Okay. So your primary category should be dentist because we're a dental practice. Okay. If you're an oral surgeon, you may want it to be oral and actual facial surgeon. If you're an endodontist, want it to say endodontist. You don't want it to say dentist if you're a specialist. Okay.   ⁓ That's a big ranking factor and I'll give you an example. I, ⁓ my wife had some plastic surgery over the last couple of years and we were referred to that doctor. So we didn't need to search for him. We were referred to him. went in, we liked him, we used his services. ⁓ And of course, being a plastic surgeon, I talked to him about reviews. He now uses BirdEye, but he had me speak in an event that he holds down here in Boca Raton.   And I talked about this exactly. And I asked everybody, cause it was a small group. What is your primary category? And he goes, he said to me, literally, he says, I'm listed as a nurse practitioner. He wasn't listed as a plastic surgeon. He was listed as a nurse practitioner. So his categories were all messed up. So when you actually typed in plastic surgeon near me, he never showed up because his category was wrong. So primary category is a very important ranking factor as well. Now you also have to make sure your secondary categories are also. ⁓   Kiera Dent (17:15) No.   Dr. Len Tau (17:35) ⁓ under ⁓ are there as well as under the proper categories. So secondary categories, if you're a dentist, dental clinic, teeth whitening services, denture care center, orthodontist, if you're doing aligners, if you're endo, you're doing root canals, you can have endodontist. If you do periodontist, can do periodontist. You want to make sure you have nine secondary categories. Okay, if you don't have them, you want to add them.   Now, how do you add them? It's very easy. You go to Google using ChatGPT or anything and say, how do I add secondary categories to my Google business listing? Okay. It will tell you exactly like a recipe how to do it. You need to add those secondary categories. All right. And if you want help doing it, you can always reach out to me. The last ranking factor, which is really important is making sure that the practices name, address, and phone number is consistent. Okay. So just to be clear, most   website companies do not do local SEO. They do website SEO, which is making sure the website is SEOed so the website ranks higher on the organic rankings. We're talking about getting the Google business page ranking higher, which the website companies are not focused on. So when it comes to the name, address and phone number, is it consistent? You have to be consistent. And this is a Google requirement.   It is not a patient thing. It's not a me thing or you thing. It's a Google requirement that this data is consistent. So the name is obviously important. So if you have the and or the ampersand, you may find things inconsistent. When it comes to the address, if you have, you know, South State Streets, Unit 510, you can have South or S, you can have Street or ST, and then you can have Suite, Unit, Number, or STE.   All these variations need to be consistent. So one of them has to be done and one and stuck with. And then if you are using a tracking number for whatever reason on your Google business listing, you may find your inconsistent there as well. So when you make everything consistent and you get a higher velocity of reviews, guess what happens over time? You rank higher on the maps. And when you rank higher on the maps, you get more visible for patients to find you. So that's where the secret sauce is. And   Not that this is a sales pitch about BirdEye, but that's exactly what BirdEye does. BirdEye does those. We check all those boxes for you. And then what ends up happening is a practices get more reviews. But more importantly, when they ask patients how they find them, they're going to see that they found them because of their ranking online and the reviews drove them to the practice. So that's how this whole thing plays a role in getting a practice more visible and credible.   Kiera Dent (20:06) Thank   Wow. So I was over here like taking a lot of notes, which I really loved. I love the number, the 350 at the average, the velocity, like three to five per week you were saying. It doesn't need to be an everyday, but I do agree like them consistently coming through the total score, the 4.6 to five primary category, secondary category, making sure we have nine. And then you were talking about like the practice name, phone number, all of that has to be consistent. So the addresses have to be the same. And that's going to help you rank higher.   Did I miss anything? Those are my notes, Len. And I'm just curious, like, did I catch them all? Because there was a lot of pieces to consider. And then I have some follow ups as well. So like, did I miss anything in that list?   Dr. Len Tau (21:02) No, I   think you got it all there.   Kiera Dent (21:06) Okay, so hopefully that was a good recap for everybody. If you were listening, I tried to like summarize everything he said, because I really feel that those are super valuable pieces to know. Now, Len, there's a couple of things that happen and I'm very curious of what you've seen. Maybe you know, maybe you don't know. It's just a riff for me genuinely curious over here. Does it impact for the business to respond to the reviews? Because I know there was like a big misnomer out there like for a while, like you have to respond to every single review that helps you rank higher. What's the   What's kind of the lay of the land right now responding to the reviews that come in?   Dr. Len Tau (21:39) So there's been a big push over the years to respond to reviews. And there's also been those naysayers who don't want you to respond to reviews. So I want to make this very clear. When you respond to a review and you acknowledge them as a patient, you are technically violating HIPAA. Okay. Now by the letter of the law, if you do that, you violated HIPAA and can be in trouble. Now in all the years I've been doing this, I've only seen one   Kiera Dent (21:49) Mm-hmm.   Dr. Len Tau (22:08) example of a positive review being responded to and the dentist got in trouble. Okay. So if someone writes a review for you and it's five stars and you say, thank you so much for your feedback. We were glad you had a great experience in our practice. Okay. You technically violated HIPAA there because you acknowledged that they came into the practice. I don't think you'll ever run into any problems with that. I don't, I've never seen any instance when a, when a practice has got into trouble. But again, by the letter of the law, it's a violation.   Here's where the person ran into a problem. Okay. So the review in question, the patient wrote, I'm so happy with my appearance after I went to so-and-so's dental office. I think they were in Texas. The dentist responded, we're so happy that you, thank you so much for your review. We're so happy that you loved our magic needles. Okay. So it, from what I understand is the patient had Botox or   dermal fillers placed and that's what they call their magic needles. So the patient wrote, wrote a letter to the practice saying, I didn't appreciate you letting the world know that I had Botox done and asked for the review response to be taken down, which the dentist immediately did. Took it down and apologized, but it really pissed the patient off and the patient sued the dentist and won. Okay. Because the dentist went out of their way to   Kiera Dent (23:08) Mm-hmm.   Right.   Dr. Len Tau (23:33) you know, release private information that wasn't supposed to be done. So in that case, you shouldn't be doing that. Okay. Now on the same note, I would be very careful responding.   Kiera Dent (23:37) Mm-hmm.   Dr. Len Tau (23:45) to a review that's left by a negative, a negative review that's written by a patient. I would be very careful responding publicly to that because it's very hard to respond without violating HIPAA. So a simple response like, we're sorry to hear about your experience. Please contact the office to discuss the concerns as we're unfortunately unable to comment due to HIPAA release privacy stuff. That's fine. But.   Again, I just not sure it's the best thing to do. So you have to be careful with negative reviews. What it doesn't do is we really haven't found any relationship between responding and ranking. Okay, so you have to, I always leave it up to the people to respond. I like using AI to respond as well, because I think it comes up with HIPAA compliant and really good responses. ⁓ But you have to decide what you want to do for your own practice.   Kiera Dent (24:16) Mm-hmm.   Interesting.   That's actually really helpful to know. ⁓ Okay, good feedback for people to ponder and decide what they want to do on. The second piece is   some people lose their Google My Business and they're not able to be found. ⁓ And I don't know if you have reasons why. I don't know if it's from like a name change or it's inconsistent. So like a lot of offices have a lot of reviews, but when you go to search them, they're hidden on Google My Business. Like it will show up on the person's side, but nobody externally can find it. Do you have any ideas of like what causes that or what offices can do if they're struggling with that?   Dr. Len Tau (25:11) So I want to clarify that what question you asked there. I'm sorry to ask a question when you asked the question was when you say that you're saying that when they search for their Google business listing, they can't find it or when someone is searching for the office, they're not visible on the maps.   Kiera Dent (25:15) Hey, that's okay.   So when they're searching, so if I just go into Google and I type in like my perfect smile, the website might link, but the Google My Business with all, and they might have like 150 Google reviews, like it might be, like they've got them all and the office can see it when they like log in as like, this is, you own this, but they've lost it and it's no longer visible publicly. Do you know what causes that or how they can get that back? It's okay if you don't, I'm just genuinely curious. Cause I know some offices struggle with this, especially with like name changes of practices.   going through different ownerships. ⁓ Some of them have told me it's like when I changed the name of my practice, it no longer showed up. Like we have all these reviews, but we're not showing up. Do you know what causes that or how practices can get back being visible?   Dr. Len Tau (26:02) Yep. Now that you   asked it that way, so that usually means that your Google business listing has been suspended. And if you can't find it on search, but you see it, means it's suspended in most cases. Name changes, address changes, other things you do can cause it to be suspended. There are, if you look up on use chat GPT, ⁓   and say, why is, why can your Google business page be suspended? There is a list of different reasons why it can get suspended. ⁓ if you're getting reviews the wrong way is a big one. So, like you should not be incentivizing for reviews. And I'm talking about incentivizing the patients. You shouldn't be getting reviews in your physical office space because there's IP address conflicts and location services on the patient's phone. So if you're doing that, not only will you can potentially lose reviews, but you can't get it suspended, but you can look on.   Kiera Dent (26:37) Mm-hmm.   Dr. Len Tau (26:55) on chat GPT or Google and just say, what are the reasons that your business page can be suspended? And they're there. So usually you have to ⁓ re-approve it or re-verify that page. And there's certain things you do. You'll have to take a video of yourself in front of the practice, showing the address, showing the name of the business on the door. So there's things you will have to do to get it over to Google. So they'll re-verify you. And then once it happens, there's a good chance they'll unsuspend the listing. But that happens for that reason.   Kiera Dent (27:24) Gotcha. Okay. That's super helpful because I know a few offices have struggled with that. So was just curious for that. All right. This has been so helpful to figure out rankings. It's been helpful to understand. ⁓ My last question as we wrap up today on reviews has been so helpful, Len, is how do offices go about like, what are your recommendations? Yes, bird eye, swell, podium. Like there's a lot of review in Weave. I do, I usually recommend using an external one outside of things. think that they like, if they're just, if that's what they do, they're going to be experts at it.   But how can offices ethically and appropriately, like obviously great patient experience, but how do they increase these Google reviews? What are some of the best tactics you've seen to help these offices out?   Dr. Len Tau (28:04) So being biased, I mean, I'm a true believer in BirdEye because we help with the reviews and the ranking part. ⁓ Swell, which is a great product. know the guys who swell really well. A lot of their doctors don't rank well because they don't focus on the listings part of it or the ranking part of it. ⁓ I'm not a fan of Wee from a review perspective because they swell BirdEye and Podium, make it very easy. Weave doesn't. It's just the way we do it with our three other products. ⁓   I always say this, you can get reviews any way you want. The most effective is gonna be use some software, simple as that. But it all starts with the practice and it all starts with, I like to create a reputation culture in the practice, which means you know that every time a patient comes in the practice, that they're going to be evaluating you and reviewing you potentially. And you've gotta be on your best behavior, you've gotta put a happy smile on your face, you gotta treat them like they're the...   Kiera Dent (28:40) Mm-hmm.   Dr. Len Tau (29:00) king of the world, okay? You gotta roll out the red carpet. And if you don't do that, they may write a bad review, okay? But if you don't create that reputation culture, I think it's gonna be hard to get the practice to really accelerate the reviews. So creating that reputation culture using great verbiage skills. I love calling it feedback, not a review. If you call it a review, it sounds like you're begging for it. ⁓ The feedback conversation is much more comfortable to have. So, you know, it's an interesting situation, but if you don't ask, you don't get.   So you've got to ask. I think if you ask and you combine it with a really good software, you'll get a really good number of reviews. If you don't ask, you don't get. It's that simple.   Kiera Dent (29:30) Mm-hmm.   Yeah.   ⁓ well, that was so great. I appreciate this so much. And it's fun to hear about how AI is helping. It's fun to hear about how you still have to be great on Google. So ⁓ I just appreciate you. I appreciate you being here. I appreciate the knowledge you shared. appreciate for offices. I hope they take action and Len any last thoughts, how people can connect with you if they want more help on this. know ⁓ like truly in my opinion, this is the simplest marketing. Everybody wants to like sexy magic pill of marketing. And I'm like, no, it's like really great experience. Ask for the reviews, ask for the feedback.   like rank so that way people can find you I've had offices that had like three four or five new patients and they're like I need this marketing I need all these things which I'm not here to say not to do it but I will say great reviews will boost you very quickly so Len any last thoughts you've got how people can connect with you because it's been truly just an incredible episode today   Dr. Len Tau (30:26) So ⁓ I'm around the country a lot. So you can always connect with me in person if I'm at some of these events. If you wanna come to Supercharge, you can connect me there. SuperchargeYourDentalPractice.com You can use the code RAVING to save $100 on registration. ⁓ We also have some scholarships available. So if you do wanna come, you can reach out to me personally. So ⁓ my cell phone's all over the internet. The easiest way, if you have any questions, you want advice, you want help, I'm the guy to reach out to. My phone number is 215.   Kiera Dent (30:40) Awesome.   Dr. Len Tau (30:55) 292-2100. And my best email is Len, L-E-N, at drlentau.com, which is D-R-L-E-N-T-A-U.com. And you can email me, you can text me, you can call me, tell me you heard about me here and you need some advice. I'm more than happy to offer it to you. I do it all the time. ⁓ I love when people reach out to me because they know I'm an expert. So I do it kind of as a favor to people. ⁓ But no, you reach out to me, I'm happy to give advice.   Kiera Dent (31:23) amazing. Len, thank you so much for being on the podcast. I'm super excited for Supercharge 2025 and especially 2026. So everybody snag that. And truly, I hope you take action from today's podcast. This is easy ways for you to boost your marketing, be found and seen online. And Len, thank you for joining me today. I truly, truly appreciate you.   Dr. Len Tau (31:41) Thank you for having me, Kiera, I appreciate it.   Kiera Dent (31:43) Of course. And for all of you listening, thank you for listening and I'll catch you next time on the Dental A Team Podcast.  

Are the quality care metrics of dentistry being used the way they should? Surprisingly (or unsurprisingly), not. In this episode of The Dental Economist Show, host Mike Huffaker sits down with Elliot Ziebel, Founder of ClariFi Health to explore how data-driven decision-making is transforming dental group operations. From leveraging AI for practice analytics to implementing strategic quality metrics in hygiene departments, they unpack practical strategies for driving predictable growth. Profit and purpose don't need to be mutually exclusive; this conversation offers insight into the strategies that allow them to coexist, and practices to thrive.

Miranda Randel shared her journey as a mother advocating for her son Kai, who was paralyzed from a mass shooting at age eight. Kai, now 13, faces numerous medical challenges, including spinal fusion and therapy. Miranda highlighted the importance of trusting one's instincts and questioning medical advice, especially after noticing inconsistencies in Kai's dental care. She emphasized the need for second opinions and the significance of positive reinforcement for children. Miranda also discussed balancing work and family life, the importance of self-care, and the supportive work environment at the Center for Dental Excellence. Key Takeaways: - Prioritize self-care as a mother in order to better care for family.- Encourage other mothers to trust their instincts and get second opinions if needed.- Miranda emphasizes the importance of speaking positivity and goodness over children to foster a positive mindset.- The importance of self-care and not being selfish in taking care of oneself is emphasized.- Miranda advises parents to do their research, ask questions, and trust their gut instincts when dealing with medical professionals. Book a consultation today:I am always here to help answer any question and schedule a 15 minute call with me. If I can not help, I can get you to a provider that can.https://shereewertz.com/15-min

Russell talks with Ashtyn Hoffer out of Vancouver, Canada this week. Ashtyn is a digital lab tech designer who focuses primarily on dentures.  We talk about his experiences as a young lab learning from his father who is also a denturist and also how he has seen Exocad grow in the past few iterations as well as milling vs printing.  Also Ashytn has a new lab focused on designing removable prosthetics.  If you are interested in his services, go to The Center of Dental Excellence to see what he has to offer.  He does great work and I highly recommend him.

In this episode of Becker's Healthcare podcast, join host Brian Zimmerman as he engages in a compelling conversation with Donnie McMaster, Director of Operations for NC and SC, and Ephy Weinberg, Director of Operations for MI, both from Guardian Dentistry Partners. Together, they explore the intriguing journey of Guardian Dental in implementing Jarvis Analytics, delving into the initial goals, integration into operational strategies, and the significant impact on decision-making processes. Donnie and Ephy share insights into how Jarvis Analytics has streamlined processes, enhanced efficiency, and improved key performance indicators across multiple dental practices. The episode concludes with a forward-looking perspective on future initiatives, optimizations, and invaluable advice for dental practices and DSOs considering the integration of Jarvis Analytics. Special thanks to our sponsor, Henry Schein One. Tune in for this enlightening discussion and discover how Guardian Dental is revolutionizing dental management with innovative analytics.This episode is sponsored by HS1.

Today we have the privilege of sitting down with Melissa Calhoun, a distinguished clinical dental hygienist who boasts an impressive resume. Melissa's career spans teaching at the esteemed Fortis College and serving as a respected educator at both A&H Oral Care and the prestigious Swiss Dental Academy. Her remarkable journey is not only marked by her professional achievements but also by her unwavering commitment to advancing the field of dental hygiene. During our conversation, Melissa shares her ongoing journey of expanding her expertise, particularly in discovering and mastering cutting-edge dental products and techniques. What truly sets Melissa apart is her passion for continuous learning and her ability to seamlessly integrate these innovations into her practice. She reveals how each new advancement contributes not only to her own clinical satisfaction but also to the holistic well-being of her valued patients. Join us as we delve into this enlightening discussion with Melissa Calhoun, where we explore her dedication to staying at the forefront of dental care, and how this commitment enhances both her professional fulfillment and the overall health of her patients.

That's a wrap on Taking Care of Business Series 11! In this episode, host Paul Cheetham-Karcz looks back at the variety of guests we've had on this series, discusses what he's learnt and reflects on his own year in business.Featured in this series: Roger Martin-FaggBehavioural economist and author.MontirexLiverpool-based sportswear brand.Robbie HughesCosmetic dentist and owner of Dental Excellence.Kirk Miller High-performance coach.Claire SofieldManaging Director at Four Recruitment.Danny De BrabanderTerminal cancer, Sepsis survivor.Make sure to check out all the episodes from this series.  Taking Care of Business will return in 2023 with Series 12, so be sure to subscribe, share and tune in on Spotify, Apple Podcasts and YouTube.

How a young dentist from Liverpool dared to be different in an otherwise very traditional and stagnant industry.  In this episode of Taking Care of Business, Paul Cheetham-Karcz catches up with Dr Robbie Hughes, owner of Dental Excellence.  They sit down to discuss what drove Robbie to change the way things are done in dentistry, from his use of social media to the physical location of his dental practice.Robbie also mentions how he's viewed by the rest of his industry and some of his most famous clients, such as Liverpool FC manager, Jurgen Klopp.In this episode:02:20 - Marketing on Instagram07:05 - How Robbie got into dentistry10:33 - Building a client base17:09 - Motivations to make change22:55 - How does the rest of the industry view Dental Excellence?32:15 - How did Robbie get involved with celebrities like Jurgen Klopp?38:20 - Goals and future plans for Dental Excellence43:30 - What does downtime look like for Robbie?

Dr. Len is back with us today to talk about what dental practices should be doing for more visibility and credibility. Dr. Len shares advice on why you should stop your marketing spend until you have a steady flow of reviews for your practice. This is one of the biggest mistakes that Dr. Len sees with practices, that practice owners are spending tons on marketing without the reviews to back it up. Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for both patients and other dentists.  After purchasing his practice, the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Len practiced full-time while consulting to other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and the soon to be released 100 Tips to 100 Reviews in 100 Days  In 2018, Len cut down to practicing dentistry two days per week to focus additional time and attention to helping other dentists build broad and compelling online footprints that attract hundreds of new patients to their practices.  In October 2021 he sold his dental practice but continues to provide his patients dental care 2 days per week while commuting from Parkland , Florida where he has resided since October 2020.   Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance. 

This week in the Dentology Podcast Andy and Chris chat to Dr Robbie Hughes, principal director at Dental Excellence, a dental practice and cutting-edge laboratory in Liverpool. Robbie qualified from the University of Liverpool in 2008 with honours and an array of prestigious awards for distinction grades and exceptional clinical performance. Very early in his career he set his sights on promoting excellence within the private dental sector, with a very special interest in cosmetic dentistry. In this episode of Dentology Robbie talks about his background, the lessons he's learnt from sport that can be taken into business and he explains more about his forward-thinking approach to business and his work within the dental sector. He talks about the reasons why he wanted to own his own dental practice, his plans for business development and next steps. He also tells us more about his other business ventures and partnerships – Avant Garde Dentistry, a digital smile design business, and MediForm that is changing up the scrubs game! This is a great episode with a very focused and driven guest! Topics: - Where does your drive come from? - What did boxing teach you that you have taken with you into business? - Was owning a dental practice a given for you? - The changes you wanted to bring about into dentistry - What's the big picture for Dental Excellence (practice & lab)? - Avant Garde Dentistry: how far are we into the digitisation of dentistry based on what you're seeing? - MediForm: what was available on the market that you wanted to fix? - What is the biggest mistake you've made?

Dr. Len Tau is with us today to talk about his journey in dentistry and how he was able to get off of the dental treadmill. You won't want to miss his story! Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for both patients and other dentists. After purchasing his practice, the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Len practiced full-time while consulting to other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and the soon to be released 100 Tips to 100 Reviews in 100 Days In 2018, Len cut down to practicing dentistry two days per week to focus additional time and attention to helping other dentists build broad and compelling online footprints that attract hundreds of new patients to their practices.  In October 2021 he sold his dental practice but continues to provide his patients dental care 2 days per week while commuting from Parkland, Florida where he has resided since October 2020.  Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance.

Crystal Rowell of the Center for Dental Excellence from Florida joins us on this special deep dive episode of Growth in Dentistry to share her expertise on coaching teams for success, utilizing data to ensure all hands are on board, empowering employees with the knowledge to grow and recognize their value, and so much more. Crystal tells us about the struggles and wins her team has conquered to become a top performing practice. We discuss:The impact of involving and engaging your employees to create a team of ownersHow to train your team effectively to understand your practice's data and have the desire to succeed The power that equipping your team with the right resources has on inspiring enthusiasm and genuine care for patientsMajor benefits of DI's Payments tool for all parties involvedSee a demo of Dental Intelligence and get a $50 Amazon gift card: get.dentalintel.net/podcast

We're excited to introduce the first episode of our new series "The Stories of Thriving Practice Owners". In this new series, our listeners will get first-hand accounts from practice owners that have dedicated their lives to both clinical excellence and best business practices.  Our first episode is a family affair. We have a trio of dentists that are more than co-practice owners, they're a thriving family. I'm excited to introduce you all to the Dankworth family.  We have Drs. Stephen, Kimberly, and Piper Dankworth; owners and founders of La Costa Dental Excellence. Stephen and Kimberly built their practice on the pillars of function, health, and aesthetics. Each member of this family embodies both the drive for clinical excellence and a knack for savvy business practices. I'm excited for you all to hear their story. 

Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for both patients and other dentists. After purchasing his practice, the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Len practiced full-time while consulting to other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and the soon to be released 100 Tips to 100 Reviews in 100 Days.  In 2018, Len cut down to practicing dentistry two days per week to focus additional time and attention to helping other dentists build broad and compelling online footprints that attract hundreds of new patients to their practices. Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance. --- Thank you to Designs for Vision for sponsoring today's extra special episode! The brand new LED DayLite NanoCam HDi incorporates all of the comfort and ease of Designs for Vision products into a hands-free 1080p camera which clips directly onto your loupes. With the option to broadcast live video, the HIPAA compliant NanoCam comes equipped with your choice of 2.5x, 3.5x or wide angle lens, a mutable microphone all in a .8 oz profile. The camera is optically calibrated to match Designs for Vision telescopes. The best part is that Designs for Vision offers 24/7 support for the camera, meaning you'll always have the technical assistance you need. Options for a shielded foot pedal and light make this a no-brainer for surgical recording technology. Get set up today with the LED DayLite NanoCam HDi by contacting Designs for Vision at this link: --- In today's conversation we talk about the power of the online review, groupon deals, Canadian marketing laws, google AdWords disasters and much more! Dr. Len is a great resource with clear ways of addressing the new landscape of online marketing. We cover some of these topics: How do you rebrand a dental practice? What types of marketing are a waste of time for a dental practice? What marketing barriers do Canadian dental offices face? Can you ethically solicit online reviews from patients? Find Dr. Len Tau online: IG: @DrLenTau  Website: https://www.drlentau.com/  Facebook: https://www.facebook.com/groups/ravingpatient/  --- Find more of our episodes at https://www.toothordare.ca/ Follow us on Instagram! Podcast IG: @toothordare.podcast Irene: @toothlife.irene Katrina: @thedentalwinegenist

Today In the Pink Seat, Dr. Len Tau is sitting down to discuss dental marketing in the new world!    Owner of the Pennsylvania Center for Dental Excellence and the general manager of the dental vertical marketing department of Birdeye, Dr. Tau brings first-hand expertise and a wealth of conversation to this podcast's dental marketing topic.   So please tune in now. There is sure to be something for any practice owner to take notes on! 

Such a fantastic conversation on this episode of the Dental Tech Chat podcast! I spoke with Dr. Len Tau, DMD, who brings such great knowledge to the dental community! He has such a wonderful perspective on dentistry technology and how more dentists should start thinking of their technology more as a marketing tool! He is General Manager of Dental Vertical at Birdeye, Dentist in Northeast Philly, Speaker, Consultant, Podcaster, and Author. I mean talk about a dentist who wears many hats. Dr. Len Tau enjoys helping dentists build a strong online reputation to help practices maximize growth! Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for patients and other dentists. After purchasing his practice, the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Len practiced full-time while offering consulting to other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and the soon to be released 100 Tips to 100 Reviews in 100 Days. He is also the founder of Tau Dental Consulting, a firm that builds comprehensive marketing plans for dentist. In 2018, Len cut down to practicing dentistry two days per week to focus additional time and attention to helping other dentists build broad and compelling online footprints that attract hundreds of new patients to their practices. Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance. *Key Questions* 1. Diamond in the Ruff: what product did you use most in practice that's been a major advantage to helping with productivity and efficiency. Dr. Len highly recommends a UVC cleaning system light. Perfect for dental practices, as he mention. https://www.uvccleaningsystems.com/uvc-products/safezone.html His favorite piece of technology is the iTero. https://itero.com/ 2.No-Risk | No-Reward: What was your big investment of time or money in technology that paid off. Dr. Len Tau explains his perspective. He looks at technology as a marketing expense, not as an expense for his office purchasing technology. He uses state-of-the-art technology in his practice. 3. The Flop: What did you buy into that was a waste of time and money? Philips Zoom whitening light Dr. Len Highly recommends KöR Whitening. https://www.korwhitening.com/ 4. What are some tips for integrating new technology into your office? Dr. Len explained his three key points. 5. Clara Mask Connect with Dr. Len Tau on Socials. Thanks for supporting Dental Tech Chat! His website www.drlentau.com Check out his podcast: The Raving Patients Podcast --- Send in a voice message: https://anchor.fm/dentaltechchat/message

Livehealthy.ae editor Ann Marie McQueen sits down with Dr Shuaib Khaderi, family and cosmetic dentist at the International Center for Dental Excellence in Abu Dhabi. They talk about how your teeth, gums and mouth are a vital link when it comes to your overall health, the importance of prevention, the "epidemic" teeth grinding and the best products to use – including miswak. This podcast was recorded on August 1st, 2020.

Dr. Alessio Conte DDS owner/dentist joined AM Tampa Bay to discuss Dental Excellence of Brandon is giving away $5,000 of free dental work to a veteran.

Your host of Amplified, Ken Rochon, The Umbrella Syndicate, & Founder of the Keep Smiling Movement, with Executive Producer Andrea Adams-Miller, CEO, The RED Carpet Connection & Executive Director of the Keep Smiling Movement interview Dr. Len Tau, noted by Dentistry Today as a top leading consultant, Author of Raving Patients, Owner, Pennsylvania Center for Dental Excellence, Dr. Tau used the Internet's power to grow his new patient base going against traditional dental office marketing. As an International Lecturer, he shares Internet Marketing, Social Media and Reputation Management Marketing to make your office more visible and credible. Also, he is the General Manager of the Dental Division for BirdEye, a reputation management platform. Additionally, he is the founder of iSocial Digital, a consulting firm that helps dentists develop a comprehensive online marketing plan. His content rich, engaging seminars allow him to bring his first hand experience straight to his audience.

Your host of Amplified, Ken Rochon, The Umbrella Syndicate, & Founder of the Keep Smiling Movement, with Executive Producer Andrea Adams-Miller, CEO, The RED Carpet Connection & Executive Director of the Keep Smiling Movement interview Dr. Len Tau, noted by Dentistry Today as a top leading consultant, Author of Raving Patients, Owner, Pennsylvania Center for Dental Excellence, Dr. Tau used the Internet's power to grow his new patient base going against traditional dental office marketing. As an International Lecturer, he shares Internet Marketing, Social Media and Reputation Management Marketing to make your office more visible and credible. Also, he is the General Manager of the Dental Division for BirdEye, a reputation management platform. Additionally, he is the founder of iSocial Digital, a consulting firm that helps dentists develop a comprehensive online marketing plan. His content rich, engaging seminars allow him to bring his first hand experience straight to his audience.

Today’s guest is one of dentistry’s polarising figures.   As a youngster, Liverpool lad Robbie Hughes made his living knocking teeth out in the ring. These days - although still a relative newcomer - he is one of cosmetic dentistry’s most-recognised faces.   His Dental Excellence and Millionaire Smiles brands represent a paradigm shift in high-end dentistry.      Love him or hate him, Robbie isn’t going anywhere just yet. In one of our most open and engaging podcasts so far, Robbie takes us from Wavertree beginnings to ambitious plans for the future, giving us an insight into the tenacious mindset that is helping him bridge the two in style.   Enjoy!   About Dr Robbie Hughes Former kickboxing world champion Dr Robbie Hughes graduated with honours from the University of Liverpool in 2008, taking with him an array of prestigious awards for academic and clinical performance.   He went on to pursue a special interest in cosmetic dentistry which is realised in his successful Dental Excellence and Millionaire Smiles brands.   He has undertaken training with some of dentistry’s leading lights and gained postgraduate certificates and diplomas in smile makeovers, full mouth reconstructions, orthodontics and composite bonding techniques.    “Yeah, I think the word obsession is the right word....I always have this vision in my mind, and these visions don't go away. It's the person that I am, I always have a new vision, a new goal. And I try to break down that big picture into small stepping stones and I become obsessed with that stepping stone until I meet it and then I want to go to the next one.”   Robbie Hughes   Show Contents 01.47 - Kickboxing and growing up in Wavertree 06.57 - Academia 11.23 - On dentistry and entrepreneurship 19.18 - The Dental Excellence concept 15.52 - Nitpicking and scaling practice 30.21 - Backtracking - Dental Excellence’s early days 37.16 - What’s driving Robbie Hughes? 39.34 - Robbie’s dental team 46.26 - Finding what you love 49.00 - Working with The Reds 54.34 - Dealing with stick 59.28 - Robbie’s marketing budget 01.03.38 - If the face fits 01.05.36 - Mistakes and mis-starts 01.10.15 - Work-life balance 01.15.13 - Robbie’s biggest clinical error 01.17.34 - Wise words   Connect With Robbie Hughes Instagram Website   Connect with Prav and Payman: Website Prav on Instagram Payman on Instagram

On this 118th episode of the Arlington-Prospect Advice Givers Podcast. Dr. Ernie Costello and Dr. Jay DeHart of Costello Dental Excellence Are Our Guests. This Arlington Heights Dental Dynamic Duo Is Empowering Their Patients To Make Good Oral Decisions. Dr. Ernie and Dr. Jay stress that “The mouth is the gateway to the rest of...

On today’s episode of BUZZ, we are joined by AACD Accredited Fellow Dental Technician Dwight Rickert, CDT. Together, we explore AACD's culture of Dental Excellence, the elements that define customer centric focus and the fundamentals of cultivating exceptional relationships. To learn more about Dwight's lab, Preferred Dental Ceramics, please visit: http://www.smilesbydwight.com/ To learn more about the American Academy of Cosmetic Dentistry (AACD) Accreditation Process, please visit: https://aacd.com/accreditation To submit topics you’d like covered on future episodes, send us a note here. http://www.buzz.dental Thanks for tuning-in! Show Produced by Dentainment Dentainment is a Leading Digital Marketing Agency for the Dental Community. This Referral Based and Boutique Agency focus Social Media Management, Website Development, Video Production, Marketing Consulting, Google AdWords, Search Engine Optimization (SEO), and more. http://www.dentainment.com Sponsored by DentalYear Learn more about our sponsor DentalYear - 365 Days of Dental Marketing Wisdom, Tips and Fun Holidays. Download the App Today on iOS or Android. http://www.dentalyear.com

Dr. Michael Wehrle graduated from Baylor College of Dentistry in 1989, then went on to complete a GPR at Worcester City Hospital and Massachusetts General Hospital. Immediately Dr. Wehrle continued to pursue his advanced training, including over 500 hours each in orthodontics and implantology. This allowed him to achieve the status of Fellow in the Academy of General Dentistry very early in his career. While pursuing his Fellowship, Dr. Wehrle established his dental practice, HEB Dental Excellence, in 1994.  Truly passionate about excellence in dentistry, Dr. Wehrle felt just as strongly about giving back to his fellow man so he also worked with the United Way to establish the Northeast Tarrant County Dental Clinic for the underprivileged in 1994 concurrent with opening his practice. He also went on numerous mission trips which lead him to helping to establish the Wehrle Implant ImmersionTM Center and Clinic in Puebla, Mexico. He uses this incredible facility to serve the local residents around the clinic, as well as offering the Center's hotel facilities to mission groups serving the area. The combination of his two passions eventually lead to his creation of the Wehrle Implant ImmersionTM Course in Puebla, the premier course for basic and advanced live implant training utilizing true immersion. Dr. Wehrle frequently lectures and teaches in both Mexico and the United States and is accredited by both the ADA and AGD, allowing him to offer CE credits to his graduates. 

Dr. Leonard Tau is a practicing Dentist, renown speaker, and heads up the Dental Division of Birdeye. Did we mention that he's an expert on Online Reviews and how to manage the digital minefield we call Online Reputation? Dr. Leonard Tau jumped into the online review world by creating his own platform (iSocial Reviews) and now with Birdeye (the leader in online review acquisition). Join Glenn and Vinh as they talk to Dr. Tau about topics ranging from being mistaken for a Chinese guy and his for Pat's Cheesesteaks. Notes of Interest *Dr. Leonard Tau has a FFS practice in Philadelphia *His office is haunted by the spirit of the previous Dentist owner *The presence of the spirit was confirmed by Ghost Hunters *Dr. Tau created iSocial Reviews an Online Review Platform *iSocial Reviews was bought out by Birdeye *Birdeye is the leader in Online Review Acqusition *Dr. Tau is in charge of the Dental Division of Birdeye *He is a renown speaker on the topic of Online Reviews *Due to his unique name, he is commonly mistaken for a Chinese guy *Nifty Thrifty Deal for Birdeye – $2,000 annually which translates to $167 per month!! *(Must sign up for Birdeye through Dr. Tau to get the Nifty Deal!) *Mango voice VOIP – Ask for the Nifty Thrifty Deal (20% off ALL phones, Free Fax, Free Mobile App) Links Pennsylvania Center for Dental Excellence – http://philadelphiapa.dentist/ Birdeye – https://birdeye.com/ Dr. Leonard Tau Speaker Profile- https://www.dentalspeakersbureau.com/speaker/leonard-tau/ Mango Voice – https://mangovoice.com/ Pat's Cheeesteak Sandwiches – http://www.patskingofsteaks.com/ Acknowledgements The Tonight Show is property of NBC The Ellen Show is property of Sony Pictures Television What Happened to That Boy is property of Birdman

Dr Lance Timmerman DMD, Tukwila Dentist was born and raised in Kirkland and is first and foremost a family man. He has a beautiful wife and three active daughters that keep him very busy. While dedicated to dentistry, he also has a variety of activities to keep active. He has been a snow skier since a young age, but now avoids the crazy black diamond runs that he blasted down in his youth while barely slowing down. For a while he was a “dune rider” on an ATV, but after a few broken ribs, he moved on from that as a hobby. At one point he tried his hand at triathlons, but soon learned that he would only run if someone was chasing him and gave up running. However, despite the cycling scandals, Dr Timmerman is an avid fan of cycling and the Tour de France, having flown overseas on several occasions to watch and has even ridden up the famous Alpe d'Huez more than once (although VERY slowly). In his younger days he lived in France and is fluent in French, which enhances his love for the people and country of France. He is even a little “snobbish” when it comes to crepes (including the pronunciation). He feels that a true cosmetic dentist is an artist, and to prove he is artistic, has even displayed his works of art in his office, including a sculpture he made with his own hands, proving his gifted eye for art. Despite his love for art, he has a hard time finding time to devote to it, and spends most of his time doing dentistry, whether teaching other dentists, learning more of the disciplines, or treating patients. After graduating from Oregon Health Sciences University School of Dental Medicine in 1998, Seattle cosmetic dentist Dr. Lance Timmerman has been helping people in and around Seattle with personal, caring and advanced treatment. Dr. Timmerman's advanced procedures are designed to improve the health and appearance of their smiles. Dr. Timmerman has not only learned the lessons that only experience can teach, he has continued his dental education with courses at the prestigious Las Vegas Institute for Advanced Dental Studies (LVI) and John Kois Center for Dental Excellence. His membership in dental organizations and certifications allow him to keep current in the various aspects of dental care that matter to his patients and demonstrate his knowledge and skill. An emerging leader in dentistry, he offers the latest in dental care for his patients. Dr. Timmerman takes pride in his skill, his experience, and his training, but he knows that dental excellence also means giving each patient appropriate and personal care. As a cosmetic dentist, he takes the time to listen to his patients and to make sure every patient fully understands their condition and their treatment options. He will explain everything in plain language and answer all your questions so you can make an informed decision about your treatment plan. Dr. Timmerman is co-author of the book “A Cup Of Coffee With 10 Of The Top Cosmetic Dentists in the United States: Valuable insights you should know before you have cosmetic dental work done” now available on Amazon, and the doctor has recently been featured in the news! Top Cosmetic Dentists in the United States He also host his own podcast called Working Interferences with Josh Austin another dentist in San Antonio Texas.

Dr. Leonard Tau is the founder of the Pennsylvania Center for Dental Excellence. He is also the General Manager of the Dental Division for Birdeye, a reputation marketing platform, and founder of iSocial Digital, a consulting firm that helps dentists develop a comprehensive online marketing plan. Dr. Tau is a consultant, speaker, practice owner and podcaster.  

After purchasing his practice the Pennsylvania Center for Dental Excellence in Philadelphia in 2007, Dr. Leonard Tau solely used the power of the internet to help grow his new patient base and went against the traditional way of marketing one’s dental office .  He lectures nationally and internationally on internet marketing, social media and reputation marketing and its ability to make your dental office more visible and credible.  He is also the General Manager of the Dental Division for Birdeye a reputation marketing platform and founder of iSocial Digital a consulting firm that helps dentists develop a comprehensive online marketing plan.  His content rich, engaging seminars allow him to bring his first hand experiences to his audiences.   Chosen as one of the top leaders in dental consulting by Dentistry Today, Dr. Leonard Tau DMD is a Dentist, Consultant, Speaker, Practice owner and Podcaster. Few professionals within the dental industry have the level of expertise, knowledge, and passion for the field. He has traveled the country educating dental professionals to help them succeed in growing their practice, reigniting their passion for dentistry and navigating the fast-changing nature of the job. Be sure to check out his podcast, The Raving Patients Podcast available on iTunes.   http://philadelphiapa.dentist/ https://birdeye.com/

Dr. Orphanos is a Board Certified Periodontist who has been practicing  in Boca Raton, Florida  since 1994. He limits his practice to dental implants and procedures associated with dental implants, such as extractions and bone grafts. He attended SUNY Stony Brook School of Dental Medicine and then pursued his Periodontal Specialty in Boston at Tufts University, where he was exposed to some of the founding fathers of interdisciplinary care. It was there that Dr. Orphanos understood the true appreciation of dental team members to achieve the highest quality of care. Currently, he is a visiting lecturer for the Post-Graduate Department of Periodontics at Tufts University.   Dr. Orphanos currently lectures nationally and internationally on the ALL on 4 procedure and has an interesting approach to his technique, which entails facial analysis and the reversal of facial aging. His passion is dentistry and he has a love for creating presentations with some amazing graphics entailing facial morphing. When he is not practicing dentistry or working on graphics for his next presentation he can be found traveling with his wife and son who he shares every free moment with.   www.Center4Smiles.com

Dental excellence is something every dentist will SAY is a goal, but too many have no idea what it really means or what it will take to achieve it. This conversation with Dr. Eric Ballou explores the pursuit of the very best work we can do, as a dentist, as a caring professional in the lives of our patients, and as a great leader to the teams who work alongside us in our offices. You’re going to hear some of the approaches T-Bone has learned in all of those areas - as well as a good deal of conversation about how to improve the “sale” of sleep apnea treatment both with and without the help of a sleep apnea physician. You’re going to get a lot out of this one, so be sure you listen. The incredible benefits of 3d imaging technology. T-bone is fond of saying, “X-rays are lying to us.” It’s not because X-rays themselves are inherently flawed, it’s just that with the advent of 3D imaging there is so much more information available to properly and effectively treat all kin--- Send in a voice message: https://anchor.fm/tbonespeaks/message

How you manage your downtime when your business success is way up? Most of us are at it 24/7 with little to no hope of slowing down to enjoy our personal lives. It goes without mention, we all may need time to refocus, recharge and connect with friends and family. But why wait until things slow down? Find out how Nate Schott maintains an excellent quality of life, even when business is at an all time high. Nate is president and founder of Dental Excellence, at one point representing 33 dental practices from New Jersey to South Florida. He discovered, with knowledge gained from other strategic coaches, how to work on his business not for his business. Today, Nate coaches young dentists on how to improve their quality of life in their own practice.