Podcasts about Enterprise software

Send us a textThe enterprise technology space is buzzing with bold moves and fresh innovations as major players double down on AI, unified commerce, and real-time data capabilities. Salesforce is making headlines with its planned launch of AI agents and a cloud-based POS for retailers, even as its CEO, Marc Benioff, critiques Microsoft Copilot as a “huge disaster.” Meanwhile, HubSpot's co-founder is gaining traction with Agent.ai, an agentic AI platform that has already amassed 258,000 users in just four months. Retail tech is evolving fast, with commercetools unveiling InStore to redefine unified commerce globally and Rootstock expanding its ERP footprint with Scion for enterprise users. On the M&A front, Clearwater Analytics is acquiring Enfusion for $1.5 billion to accelerate global growth, and Qlik is enhancing real-time data processing through its acquisition of Upsolver. Athos Commerce emerges from the fusion of Searchspring and Klevu, promising smarter retail experiences, while Epicor's new Prism vertical AI agents aim to transform frontline decision-making. Even Apple is joining the race, partnering in a consortium to develop next-gen AI data center technology, highlighting the intensifying competition to shape the future of intelligent enterprise infrastructure.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds, including the direction and roadmaps of each enterprise software vendor. Finally, we analyzed future trends and how they might shape the enterprise software industry.Background Soundtrack: Away From You – Mauro SommFor more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform. 

Send us a textThe enterprise tech and AI landscape is evolving at a breakneck pace, marked by bold investments, leadership changes, and groundbreaking innovations. Mike Ettling's departure from Unit4 prompts reflection on AI's transformative role in ERP, even as companies like Overhaul secure $55 million to tackle persistent supply chain challenges for giants like Dyson and Microsoft. Meanwhile, the personal use of AI is making waves—one individual's AI-assisted job hunt while asleep led to 50 interview calls overnight, underscoring the technology's growing influence in everyday life. Major funding rounds, such as SandboxAQ's $300 million raise, highlight investor confidence in the next generation of AI applications. On the product front, Agentforce 2.0 introduces a vision of digital labor that promises an infinitely scalable workforce, while HubSpot's co-founder launched Agent.ai, attracting over 258,000 users in just four months. Consolidation continues as Arctic Wolf and BlackBerry agree on the acquisition of Cylance, and Grammarly's acquisition of Coda signals a new phase of AI-powered productivity, accompanied by a leadership shift. Amid these developments, Salesforce prepares to launch AI agents and a retail-focused POS system, even as its CEO openly criticizes Microsoft Copilot as a “huge disaster,” adding further intrigue to the unfolding AI arms race.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.Background Soundtrack: Away From You – Mauro SommFor more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform. 

Send us a textThe enterprise software and services landscape is experiencing a wave of strategic acquisitions, signaling aggressive moves by major players to expand capabilities and market share. Thomson Reuters' $600 million acquisition of tax automation firm SafeSend highlights the growing demand for streamlined financial compliance solutions, while HubSpot's purchase of Frame AI underscores the rising importance of AI-driven conversational insights in customer engagement. Meanwhile, WWT's blockbuster $1.25 billion deal to acquire Softchoice points to broader consolidation in IT services, and SPS Commerce's move to acquire Carbon6 Technologies reflects continued investment in retail and supply chain tech. Other notable transactions include Cass Information Systems acquiring AcuAudit from Acuitive Solutions, enhancing its audit automation offerings, and Later's $250 million acquisition of Mavely, a social influencer app, emphasizing the value of creator economy tools in modern marketing strategies.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.Background Soundtrack: Away From You – Mauro SommFor more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform. 

Aaron Levie, CEO & co-founder of Box, joins Azeem Azhar to explore how an “AI-first” mindset is reshaping every layer of Box – from product road-maps to pricing – and what that teaches the rest of us about building faster, smarter organisations.Timestamps:(00:00) Episode trailer(02:04) The "lump of labor fallacy" in sci-fi books(07:37) When individual productivity gains don't translate to teams(12:32) Box's Friday AI demos(21:23) How agents might redefine 100 years of management science(26:37) A lesson on AI innovation from the early days of Ford(29:52) Sundar Pichai, Satya Nadella, and Sergey Brin are coding again?(35:16) Pricing in a post-AI agent world(38:43) Cheaper tokens, heavier usage: AI's margin math(43:02) Solving AI's verifiability problem(48:24) How Aaron uses AI in his personal lifeAaron's links:Box: https://www.box.com/LinkedIn: https://www.linkedin.com/in/boxaaron/X/Twitter: https://x.com/levieAzeem's links:Substack: https://www.exponentialview.co/Website: https://www.azeemazhar.com/LinkedIn: https://www.linkedin.com/in/azharX/Twitter: https://x.com/azeemThis conversation was recorded for “Friday with Azeem Azhar”, live every Friday at 9 am PT / 12 pm ET. Catch it via Exponential View on Substack.Produced by supermix.io and EPIIPLUS1 Ltd

Send us a textThe enterprise software and services landscape is experiencing a wave of strategic acquisitions, signaling aggressive moves by major players to expand capabilities and market share. Thomson Reuters' $600 million acquisition of tax automation firm SafeSend highlights the growing demand for streamlined financial compliance solutions, while HubSpot's purchase of Frame AI underscores the rising importance of AI-driven conversational insights in customer engagement. Meanwhile, WWT's blockbuster $1.25 billion deal to acquire Softchoice points to broader consolidation in IT services, and SPS Commerce's move to acquire Carbon6 Technologies reflects continued investment in retail and supply chain tech. Other notable transactions include Cass Information Systems acquiring AcuAudit from Acuitive Solutions, enhancing its audit automation offerings, and Later's $250 million acquisition of Mavely, a social influencer app, emphasizing the value of creator economy tools in modern marketing strategies.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.Background Soundtrack: Away From You – Mauro SommFor more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform. 

I, Stewart Alsop, welcomed Alex Levin, CEO and co-founder of Regal, to this episode of the Crazy Wisdom Podcast to discuss the fascinating world of AI phone agents. Alex shared some incredible insights into how AI is already transforming customer interactions and what the future holds for company agents, machine-to-machine communication, and even the nature of knowledge itself.Check out this GPT we trained on the conversation!Timestamps00:29 Alex Levin shares that people are often more honest with AI agents than human agents, especially regarding payments.02:41 The surprising persistence of voice as a preferred channel for customer interaction, and how AI is set to revolutionize it.05:15 Discussion of the three types of AI agents: personal, work, and company agents, and how conversational AI will become the main interface with brands.07:12 Exploring the shift to machine-to-machine interactions and how AI changes what knowledge humans need versus what machines need.10:56 The looming challenge of centralization versus decentralization in AI, and how Americans often prioritize experience over privacy.14:11 Alex explains how tokenized data can offer personalized experiences without compromising specific individual privacy.25:44 Voice is predicted to become the primary way we interact with brands and technology due to its naturalness and efficiency.33:21 Why AI agents are easier to implement in contact centers due to different entropy compared to typical software.38:13 How Regal ensures AI agents stay on script and avoid "hallucinations" by proper training and guardrails.46:11 The technical challenges in replicating human conversational latency and nuances in AI voice interactions.Key InsightsAI Elicits HonestyPeople tend to be more forthright with AI agents, particularly in financially sensitive situations like discussing overdue payments. Alex speculates this is because individuals may feel less judged by an AI, leading to more truthful disclosures compared to interactions with human agents.Voice is King, AI is its HeirDespite predictions of its decline, voice remains a dominant channel for customer interactions. Alex believes that within three to five years, AI will handle as much as 90% of these voice interactions, transforming customer service with its efficiency and availability.The Rise of Company AgentsThe primary interface with most brands is expected to shift from websites and apps to conversational AI agents. This is because voice is a more natural, faster, and emotive way for humans to interact, a behavior already seen in younger generations.Machine-to-Machine FutureWe're moving towards a world where AI agents representing companies will interact directly with AI agents representing consumers. This "machine-to-machine" (M2M) paradigm will redefine commerce and the nature of how businesses and customers engage.Ontology of KnowledgeAs AI systems process vast amounts of information, creating a clear "ontology of knowledge" becomes crucial. This means structuring and categorizing information so AI can understand the context and user's underlying intent, rather than just processing raw data.Tokenized Data for PrivacyA potential solution to privacy concerns is "tokenized data." Instead of providing AI with specific personal details, users could share generalized tokens (e.g., "high-intent buyer in 30s") that allow for personalized experiences without revealing sensitive, identifiable information.AI Highlights Human InconsistenciesImplementing AI often brings to light existing inconsistencies or unacknowledged issues within a company. For instance, AI might reveal discrepancies between official scripts and how top-performing human agents actually communicate, forcing companies to address these differences.Influence as a Key Human SkillIn a future increasingly shaped by AI, Sam Altman (via Alex) suggests that the ability to "influence" others will be a paramount human skill. This uniquely human trait will be vital, whether for interacting with other people or for guiding and shaping AI systems.Contact Information*   Regal AI: regal.ai*   Email: hello@regal.ai*   LinkedIn: www.linkedin.com/in/alexlevin1/

Amid the buzz of the AWS Summit in London, I sat down with Eiso Kant, the CTO and Co-Founder of Poolside, to explore how his team is reshaping the future of software development through AI. This conversation was recorded right on the show floor inside a surprisingly sleek podcast booth at the ExCel, where Eiso unpacked what sets Poolside apart in a space many claim to be in but few truly build for. Poolside is not just another AI company. It's one of a handful globally that is actually training foundation models from the ground up. While most firms are chasing general-purpose AI, Poolside has chosen a different path. They focus solely on empowering software developers inside high-consequence environments, such as banking, defense, and major global retailers. These are systems where precision and security matter, and where AI can drive measurable gains in productivity and reliability. What struck me during this discussion is how deliberately Poolside has been built for enterprise use from the start. Their model doesn't just live in the cloud. It is designed to live within the customer's own infrastructure, whether that's in their private AWS environment or even on-prem. This focus on data privacy, security, and customizability is helping Poolside win trust where it counts most. And the partnership with AWS takes this a step further, making it easier for enterprises to deploy Poolside's AI within existing cloud frameworks while meeting strict governance requirements. Eiso explained that Poolside doesn't just throw larger models at problems. Instead, they use reinforcement learning from code execution, training on millions of real codebases and test suites. This approach helps the model go beyond autocomplete and simple bug fixes. It's now stepping into longer, more complex tasks, nudging us closer to a future where AI could serve as a true teammate for software engineers. We also tackled one of the most important discussions in AI today: whether this is a cost-cutting tool or a productivity multiplier. Eiso didn't dodge the nuance. While some may use AI to reduce headcount, Poolside's focus is on enabling companies to build more, ship faster, and innovate with greater speed. That shift is not about replacing people. It's about creating leverage for development teams under pressure to deliver more in less time. If you're a CTO, CIO, or engineering leader, this episode is packed with practical insights. Whether it's understanding the ROI of AI-assisted development, the importance of retaining control of your own models, or how to think about enterprise-grade security in the age of LLMs, there's a lot here to digest. So how should we really be thinking about AI in the enterprise? Is it a partner, a tool, or the beginning of an entirely new workforce paradigm? Tune in to find out.

In this episode, Carsten Bange talks with Nate Nichols from Salesforce about the practical use of agentic AI in areas such as customer service and data analytics. The discussion highlights the potential of agentic AI in areas such as customer support and data analytics. Nate explains how embedding analytics into everyday work processes can improve decision-making and productivity.

In this short segment of the Revenue Builders Podcast, we revisit the discussion with Matt Nolan, CRO of Redwood Software, to discuss what it really takes to scale a revenue organization beyond the $200M mark. Matt shares what he's learned stepping into the CRO role—shifting from deal-maker to system-builder, navigating cultural integration post-acquisition, managing board dynamics, and building trust through authentic leadership. If you're a sales leader, aspiring CRO, or operating in a private equity-backed company, this candid conversation is loaded with actionable insights.KEY TAKEAWAYS[00:00:30] The shift from deal involvement to systems thinking as a CRO[00:01:40] Navigating complexity: PLG, SLG, and assisted motions in one org[00:02:15] Tackling organizational friction points no one else can move[00:03:00] Building credibility with a board that has a different go-to-market background[00:03:45] The challenge of balancing learning vs. initiating change as a new leader[00:05:00] Why being authentically yourself is the best leadership strategy[00:06:15] How to build trust without gutting legacy teams[00:06:45] Culture wins: no account conflicts, cross-region harmony, and shared mission[00:07:15] Going from “best kept secret” to magic quadrant leaderQUOTES[00:01:45] “My job is to go turn all the ‘what's not working' into ‘what's working.'”[00:02:10] “There are some rocks in the business that only the CRO can move."[00:03:05] “You've got to earn trust to make big moves—especially when your vision differs from the board's.”[00:05:00] “The only way to do it is to be yourself—even if that means being more open than most."[00:06:50] “I'm proud of a very corny thing: no account conflict has ever escalated to me in three years.[00:07:00] “We were the best kept secret in software—now we're in the magic quadrant.”Listen to the full conversation through the link below:https://revenue-builders.simplecast.com/episodes/navigating-the-cro-role-while-building-a-great-culture-with-matt-nolanEnjoying the podcast? Sign up to receive new episodes straight to your inbox:https://hubs.li/Q02R10xN0Check out John McMahon's book here:Amazon Link: https://a.co/d/1K7DDCCheck out Force Management's Ascender platform here: https://my.ascender.co/Ascender/Force Management is hiring for a Sales Director. Apply here: https://hubs.li/Q02Zb8WG0Read Force Management's eBook: https://www.forcemanagement.com/roi-of-sales-messaging

Send us a textThe tech and enterprise software landscape is undergoing rapid transformation, marked by a mix of bold acquisitions and cautious public market strategies. While Databricks' CEO candidly states that “it's dumb to IPO this year,” citing market volatility and strategic timing, major players are making aggressive moves elsewhere. From Thomson Reuters' $600M acquisition of tax automation firm SafeSend to WWT's $1.25B blockbuster deal to acquire Softchoice, the momentum is clearly shifting toward consolidation and capability expansion. Microsoft's Satya Nadella has also sparked debate with his prediction that AI agents could overtake traditional SaaS models by 2025, signaling a fundamental shift in how software is built and consumed. Meanwhile, companies like SPS Commerce, Cass Information Systems, and Later are strengthening their portfolios through targeted acquisitions, reflecting a broader trend of investing in specialized tools and emerging platforms. Together, these developments hint at a future shaped less by IPOs and more by ecosystem dominance and AI-powered disruption.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds, including the direction and roadmaps of each enterprise software vendor. Finally, we analyzed future trends and how they might shape the enterprise software industry.Background Soundtrack: Away From You – Mauro SommFor more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform. 

Episode 195 - Molly Fuchsel and DynamicsCon 2025 Preview

Are you ready to scale your enterprise software business? In this podcast hosted by Sid Shaik, Oracle Fmr Executive Director Ralph Menzano, speaking on scaling enterprise businesses through strategic partner channels. Drawing from his extensive experience at Oracle and KPMG, Ralph shares invaluable insights into building billion-dollar businesses by understanding market potential and leveraging industry partnerships.

The conversation explores the potential of Augmented Reality (AR) in various industries, emphasizing that AR is particularly beneficial for products that can be standardized and have variations, such as furniture and makeup, while it may not be suitable for products like onions that lack standardization.TakeawaysAR is an exciting space for certain industries.Standardization of products is key for AR applications.Products like furniture can be modeled easily in AR.AR may not be suitable for non-standardized products.Variation in products enhances the effectiveness of AR.Makeup and furniture are examples of AR-friendly products.AR can create virtual trials for products with variations.The effectiveness of AR depends on the product type.Understanding product characteristics is crucial for AR implementation.AR's potential is industry-specific, not universal.Chapters00:00Introduction to Perfect Corp and Its Technology26:39Understanding AI and Machine Learning in Beauty30:39The Role of Augmented Reality in Retail34:31Democratizing AR Technology for Small Businesses36:36The Future of AI and Generative Models40:35Exciting Developments at Perfect Corp

SponsorsRightworks Rightnow 2025 - https://uqb.promo/rightnow2025 (use code UQB15 for 15% OFF)Hector Garcia returns to discuss Intuit Enterprise latest updates, which include a revolutionary multi-entity allocation tool that simplifies expense distribution across companies. The episode explores impressive new features like consolidated dashboards that allow real-time comparisons across entities, enhanced project budgeting capabilities tailored for construction businesses, and early implementations of AI for business insights. Hector also shares his thoughts on the future of IES pricing models and how AI might differentiate QuickBooks Online from Enterprise Suite offerings.{campaign_start}}(00:00) - Welcome and Introduction (00:44) - Overview of Intuit Enterprise Suite (01:05) - Defining Mid-Market and Enterprise Software (02:48) - Pricing and Client Quotes (06:43) - New Features in Intuit Enterprise Suite (07:55) - Multi-Entity Allocation Tool (16:18) - Consolidated Dashboards and Reports (23:49) - Forecast Reports and Project Budgets (37:23) - Cost to Complete Project Report (39:08) - AI Import for Project Budgets (41:36) - Task Management in Intuit (52:25) - Third-Party Integration Enhancements (54:37) - Speculations on Pricing Transparency (01:01:23) - Future of AI in QuickBooks (01:06:36) - Upcoming Events and Classes Send your Questions/Comments (we could read/answer them on air) unofficialquickbookspodcast@gmail.comMarch 2025 IES Release Notes:https://digitalasset.intuit.com/render/content/dam/intuit/sbseg/en_us/ies/ies-sales-marketing/March2025productreleaseoverview.pdfLinksHector's App - RightTool www.righttool.appReframe 2025 Conference https://reframe2025.com/Alicia's Payment Class http://royl.ws/QB-Payments-CourseChart of Accounts in QBO: http://royl.ws/QBOCOAReconciling in QBO, Including troubleshooting: http://royl.ws/Reconciling-In-QBOSign up to Earmark to earn free CPE for listening to this podcasthttps://www.earmark.app/onboarding

In this episode of the Revenue Builders Podcast, hosts John McMahon and John Kaplan are joined by Jane Thompson, Director of Strategic Accounts at Big Panda. They discuss the intricacies of managing strategic accounts in B2B sales. Highlights include essential characteristics for reps, such as thinking in terms of value, having confidence and courage, understanding the customer's organization, and translating technical capabilities into business outcomes. The conversation also covers the importance of internal support, effective compensation structures, and the critical timing for scaling accounts in startups. Jane shares her experiences and insights on what makes a successful strategic accounts manager, while the hosts emphasize the pitfalls of transitioning reps without the right skill set into strategic roles.ADDITIONAL RESOURCESLearn more about Jane Thompson: https://www.linkedin.com/in/jane-thompson-5aa940/Download the CRO Strategy Checklist: https://hubs.li/Q03f8LmX0Read Force Management's Guide to Increasing Company Valuation: https://hubs.li/Q038n0jT0Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:01:58] Understanding Strategic Accounts[00:03:06] Navigating Organizational Structures[00:05:16] The Importance of Value in Sales[00:11:17] Characteristics of Successful Strategic Account Reps[00:21:30] Building Relationships and Trust[00:29:50] Challenges and Pitfalls in Strategic Account Management[00:31:20] Managing Strategic Accounts Effectively[00:32:33] Common Mistakes in Scaling Startups[00:33:13] Effective Strategies for Major Accounts[00:34:36] Challenges with Strategic Account Management[00:37:20] Organic Growth in Early-Stage Companies[00:39:19] The Importance of Strategic Reps[00:56:00] Compensation and Incentives for Strategic RepsHIGHLIGHT QUOTES"If you're curious, you know how to map very quickly; you have to know the top three value drivers.""You need people who can get others to want to, when they don't have to.""You can't put a tactical leader on top of a strategic account.""Most importantly is understanding the organization first and foremost. How is the company structured?""You need to start high and work your way down to find the power base."

A frustrated CEO, a legacy system no one liked, and a looming contract deadline — this episode unpacks the story of how one team broke out of vendor-driven inertia and took back control of their tech strategy. What started as confusion and friction turned into clarity and confidence, all through the power of intentional facilitation and a tightly structured two-day workshop. You'll hear how a group of cross-functional stakeholders aligned on priorities, identified risky assumptions, and rapidly shaped a new path forward — including a validated RFP and scoring rubric — in just 16 hours. This episode is packed with practical tips for anyone facing a big, high-stakes decision with too many options and too little time. Inside the episode... A CEO's challenge with legacy tech and vendor pressure How a two-day workshop turned chaos into clarity The role of facilitation in accelerating strategic alignment Stack ranking, 2x2 matrices, and other prioritization techniques Why solo work before group discussion makes a huge difference Designing better user stories from the ground up Using ChatGPT to draft faster, better RFPs and rubrics How to spot and de-risk your most dangerous assumptions Tactical facilitation tips for running your own workshop The impact of intentional structure, breaks, and focus Mentioned in this episode ChatGPT RFP (Request for Proposal) templates and scoring rubrics Integral's Plus/Delta/Learn framework Facilitation techniques like 2x2 matrices, stack ranking, dot voting Data integration planning Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.   Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence

 In this episode of Untangled, Jan Baan — the legendary founder of Baan Company and pioneer in enterprise software — unpacks the deep flaws of today's ERP systems. From the rise of microservices to the misuse of RFPs and the myth of SaaS perfection, Jan calls for a smarter, more flexible future for public sector technology. He dives into how governments can modernize without vendor lock-in, how AI should serve the user (not the vendor), and why the “job to be done” mindset is the path forward. This is a bold, unscripted masterclass in tech strategy from the man who helped invent the category. 

Colin Zima is the cofounder and CEO of Omni, a data platform that combines the consistency of a shared data model with the speed and freedom of SQL. They recently raised their $69M Series B led by ICONIQ Growth. He was previously the Chief Analytics Officer at Looker.Colin's favorite book: Blink (Author: Malcolm Gladwell)(00:01) Introduction(01:10) What Is a Data Model and Why It Matters(03:27) Gaps in the Modern Data Stack(05:38) The Staying Power of SQL(07:29) Origin Story: Why Omni Was Created(10:13) Lessons from Building the MVP(12:48) Go-to-Market Insights: Zero to Ten Customers(16:02) Founder-Led Sales and Marketing Tactics(18:58) Company Building: Recruiting and Product Challenges(21:34) Product Positioning in a Crowded Market(23:26) Design Philosophy in Enterprise Software(28:21) Omni's Tech Stack and Development Strategy(28:57) Real-World Use of AI Inside the Company(31:01) Future of Data Tooling and Role of AI(33:49) Rapid Fire Round--------Where to find Colin Zima: LinkedIn: https://www.linkedin.com/in/colinzima/--------Where to find Prateek Joshi: Newsletter: https://prateekjoshi.substack.com Website: https://prateekj.com LinkedIn: https://www.linkedin.com/in/prateek-joshi-infiniteX: https://x.com/prateekvjoshi 

Linda Ivy-Rosser, Vice President for Forrester, outlines the evolution of business applications and forward thinking predictions of their future.Topics Include:Linda Ivy-Rosser has extensive business applications experience since the 1990s.Business applications historically seen as rigid and lethargic.1990s: On-premise software with limited scale and flexibility.2000s: SaaS emergence with Salesforce, AWS, and Azure.2010s: Mobile-first applications focused on accessibility.Present: AI-driven applications characterize the "AI economy."Purpose of applications evolved from basic to complex capabilities.User expectations grew from friendly interfaces to intelligent systems.Four agreements: AI-infused, composable, cloud-native, ecosystem-driven.AI-infused: 69% consider essential/important in vendor selection.Composability expected to grow in importance with API architectures.Cloud-native: 79% view as foundation for digital transformation.Ecosystem-driven: 68% recognize importance of strategic alliances.Challenges: integration, interoperability, data accessibility, user adoption.43% prioritizing cross-functional workflow and data accessibility capabilities.Tech convergence recycles as horizontal strategy for software companies.Data contextualization crucial for employee adoption of intelligent applications.Explainable AI necessary to build trust in recommendations.Case study: 83% of operators rejected AI recommendations without explanations.Tulip example demonstrated three of four agreements successfully.Software giants using strategic alliances as competitive advantage.AWS offers comprehensive AI infrastructure, platforms, models, and services.Salesforce created ecosystem both within and outside their platform.SaaS marketplaces bridge AI model providers and businesses.Innovation requires partnerships between software vendors and ISVs.Enterprises forming cohorts with startups to solve business challenges.Software supply chain transparency increasingly important.Government sector slower to adopt cloud and AI technologies.Change resistance remains significant challenge for adoption.69% prioritize improving innovation capability over next year.Participants:Linda Ivy-Rosser - Vice President, Enterprise Software, IT services and Digital Transformation Executive Portfolio, ForresterSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

In this episode of the B2B Sales Trends podcast, Harry Kendlbacher sits down with Aditya Malik, VP of Sales Strategy and Operations at HighRadius, for a deep dive into what it really means to sell on value—especially in the highly competitive enterprise software space. Aditya brings two decades of experience across Unilever, Accenture, and at the time of this recording - HighRadius, where he led go-to-market strategy for a 600-person sales and marketing team. Together, they explore why so many sellers fall into the “commodity trap” and what it takes to break out of it. You'll learn: - How to avoid feature-functionality conversations that kill deals - What "selling to value" really means in enterprise software - Why urgency and stakeholder alignment matter more than pricing - Key differences in how buyers behave across North America, Europe, and India - Aditya's take on the 3 traits that define elite salespeople today If you're ready to elevate your sales game, protect your margins, and win more deals by leading with value, this episode is for you.

What if the key to building better teams and products is hidden in our brain chemistry? In this episode, Brad Nelson joins us to break down the neuroscience behind motivation, happiness, and productivity—especially for Agile teams. From dopamine and serotonin to stress hormones like cortisol, we explore how brain science can inform leadership, team culture, and workplace habits. Plus, we connect these insights to practical Agile practices like pair programming, retrospectives, and sustainable velocity. Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Inside the episode... The four key brain chemicals that drive motivation and happiness Why a lack of control is the most stressful thing at work The neuroscience behind agile practices  How to use gratitude, movement, and breaks to boost productivity The connection between stress, cortisol, and sustainable team performance Practical ways leaders can create high-performing, engaged teams The surprising link between happiness, mastery, and continuous learning Mentioned in this episode Dan Pink's work on autonomy, mastery, and purpose - https://www.ted.com/talks/dan_pink_the_puzzle_of_motivation?podconvergence DC and Ryan - https://www.apa.org/members/content/intrinsic-motivation?podconvergence Shawn Achor - https://www.shawnachor.com/?podconvergence Positive Psychology  - https://www.psychologytoday.com/us/basics/positive-psychology?podconvergence Upward Spiral by Dr Alex Korb - https://www.amazon.com/Upward-Spiral-Neuroscience-Reverse-Depression/dp/1626251207?podconvergence Hawthorne studies - https://www.library.hbs.edu/hc/hawthorne/01.html?podconvergence Maslow's hierarchy of needs - https://en.wikipedia.org/wiki/Maslow%27s_hierarchy_of_needs?podconvergence Meik Wiking and the Happiness Research Institute - https://www.happinessresearchinstitute.com/experts/meik-wiking?podconvergence HarvardX: Managing Happiness: https://www.edx.org/learn/happiness/harvard-university-managing-happiness?podconvergence Book: The High 5 Habit by Mel Robbins: https://www.amazon.com/High-Habit-Take-Control-Simple/dp/1401962122?podconvergence TED talk on The brain-changing benefits of exercise by Wendy Suzuki: https://www.youtube.com/watch?v=BHY0FxzoKZE?podconvergence Book: The infinite game by Simon Sinek: https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X?podconvergence Peter Senge's “Learning Organization” - https://infed.org/mobi/peter-senge-and-the-learning-organization/?podconvergence Brad's favorite product: Nvidia Shield for streaming content: https://www.nvidia.com/en-us/shield/shield-tv-pro/?podconvergence Brad's podcast Agile for Agilists: https://www.agileforagilists.com/?podconvergence Brad's LinkedIn: https://www.linkedin.com/in/bradgile/?podconvergence Places to get started on finding a therapist:  Psychology Today - https://www.psychologytoday.com/?podconvergence Better Help - https://www.betterhelp.com/?podconvergence Talk Space - https://www.talkspace.com/?podconvergence Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.   Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence

Sean Mooney chats with John Hodge, Partner at Rubicon Technology Partners, to explore his inspiring journey from Buffalo, NY, to founding one of the premier private equity firms in enterprise software. John dives into the importance of culture, operational excellence, and aligning with portfolio companies to create value while sharing personal insights on leadership, humility, and change management. Whether you're a private equity leader or an aspiring entrepreneur, John's stories, strategies, and advice offer practical wisdom for navigating today's fast-evolving investment landscape. Episode Highlights 1:09 – John Hodge's Buffalo upbringing, competitive swimming career at Stanford, and the values that shaped his leadership philosophy. 7:56 – How early advice from an industry leader shaped his career path: the leap from biology to tech-focused investment banking. 19:53 – The founding of Rubicon: Why culture, operational discipline, and alignment are the foundation. 29:03 – Rubicon's hands-on operational model and unique approach to value creation. 40:16 – AI in enterprise software: Driving productivity and advancing product roadmaps. 53:01 – Life lessons: The importance of waking up early, keeping a positive attitude, and never taking yourself too seriously.   For more information on Rubicon Technology Partners, go to https://www.rubicontp.com/ For more information on John Hodge, go to https://www.linkedin.com/in/jchodge/ For more information on BluWave and this podcast, go to https://www.bluwave.net/podcasts

We sit down with ServiceNow CEO Bill McDermott for a masterclass in the art of enterprise sales — a topic where Bill ranks as one of the all-time greats by any measure. Bill started his career as a bag-carrying salesman at Xerox in New York City (alongside Howard Schultz!) back in 1983, and rose to become the company's youngest corporate officer at age 36 before going on to become CEO of global software giant SAP. Since joining ServiceNow in 2020 Bill has grown the company from $3.5 billion in revenue over $10 billion today, and a nearly $200B market cap — which makes it one of the largest enterprise software companies in the world. Whether your job directly involves selling or not (and if you're a founder, make no mistake — selling is the MOST important part of your job) there's something here to be learned for everyone. Break out your notebooks and enjoy!Links:ServiceNowThe SPIN selling methodBill's fantastic interview with Ben Thompson on StratecherySponsors:Vanta

The Big Themes:Rapid Evolution in Enterprise AI & Cloud Technologies: The pace of AI-driven change in enterprise software is accelerating, making it essential for companies to keep up with frequent updates and enhancements. Major vendors like SAP, Workday, and Oracle are rapidly evolving their AI capabilities, offering new tools and features to meet growing business demands. Companies that fail to adapt risk falling behind as competitors leverage AI for efficiency and innovation.The Databricks Breakup Prediction Example: A compelling illustration of AI's potential came from Databricks' origin story: an attempt to predict relationship breakups based on digital footprints. There's a fundamental AI challenge — single-source data (e.g. judging only by a single social media page in the breakup predication example) is insufficient for accurate predictions. Instead, AI requires comprehensive, multi-source data aggregation to generate meaningful insights. This principle is now applied in enterprise software.The Growing Importance of AI-Powered Business Suites: A key takeaway from recent developments is the increasing importance of AI-first, suite-first strategies. SAP, Workday, and Oracle are all prioritizing integrated AI across their application ecosystems, making AI a core component rather than a peripheral feature. This shift reflects growing customer demand for intelligent automation, predictive analytics, and enhanced decision-making across business functions.

Episode 194 - Directions Platinum Edition and Sage Future is Almost Here

In this short segment of the Revenue Builders Podcast, John McMahon and John Kaplan sit down with John Donnelly to discuss the critical intersection of value, technical expertise, and business outcomes in enterprise sales. They explore why many sales professionals struggle with discovery, how to shift from feature-based selling to value-based selling, and the role of champion building in complex deals. If you're in B2B sales or SaaS, this episode is packed with actionable insights to help you close bigger deals and drive long-term customer success.KEY TAKEAWAYS[00:00:52] The importance of active listening in sales conversations.[00:01:24] Why enterprise sales still leans on feature-selling despite the focus on value.[00:02:57] Answering the fundamental customer question: "Why do I care?"[00:04:07] The most common mistake salespeople make in the discovery phase.[00:06:08] The power of balancing technical expertise with business outcomes.QUOTES[00:00:52] "If the person you're speaking with doesn't feel heard, you're not going to get very far."[00:02:57] "Customers don't care about your features unless they understand how it affects them."[00:04:07] "Sales is not a box-checking process. Rushing through discovery leads to missed opportunities."[00:06:08] "The best salespeople stand at the intersection of technical expertise and business outcomes." – John McMahonListen to the full conversation through the link below.https://revenue-builders.simplecast.com/episodes/no-shortcuts-accelerate-your-sales-process-with-john-donnellyEnjoying the podcast? Sign up to receive new episodes straight to your inbox:https://hubs.li/Q02R10xN0Check out John McMahon's book here:Amazon Link: https://a.co/d/1K7DDC4Check out Force Management's Ascender platform here: https://my.ascender.co/Ascender/Force Management is hiring for a Sales Director. Apply here: https://hubs.li/Q02Zb8WG0Read Force Management's eBook: https://www.forcemanagement.com/roi-of-sales-messaging

How can you take your B2B software company from zero to a billion dollars and beyond? In this podcast hosted by Sid Shaik, Rich Mironov, a seasoned product executive and investor, shares insights on structuring high-performing product teams, avoiding common scaling traps, and keeping your organization successful as you grow. Learn from Rich's decades of experience building iconic products in Silicon Valley.

This conversation explores the transformative impact of AI on business, particularly focusing on Zoho's evolution as it aims to enhance its enterprise offerings. The speakers discuss the importance of understanding customer data, the global dynamics of AI adoption, and Zoho's unique culture that fosters innovation. They also touch on the future of enterprise software and the integration of AI, emphasizing the need for a holistic view of customer engagement.Takeaways:Massive interest in AI is changing markets and valuations.Tools are only as effective as their application in serving customers.Zoho is aggressively moving into the enterprise space with a focus on AI.Integration of data is crucial for a comprehensive customer view.The concept of customer 360 is often misunderstood.Global market dynamics affect how AI is adopted in different regions.Zoho's culture promotes innovation and responsiveness to customer needs.AI will soon be an integral part of enterprise operations.Not every enterprise is a fit for Zoho's offerings.The future of enterprise software will be driven by AI and data integration.Chapters00:00The Rise of AI and Its Impact on Business01:59Zoho's Evolution and Enterprise Focus06:10Understanding Customer Data and Integration10:08Global Perspectives on AI and Market Dynamics13:54Zoho's Unique Culture and Approach to Innovation21:56Future of Enterprise Software and AI Integration 

Episode 193 - Leaving Las Vegas: Our Acumatica Summit Review Part 2 of 2

What's up, it's Brad Lea back with another explosive addition! Today, we're joined by Marcin Ruman, an incredible entrepreneur whose story is guaranteed to blow your mind. From growing up in poverty in post-communist Poland to building a thriving global tech company, Marcin is a walking testament to resilience, grit, and the power of mindset. Marcin shares his raw and unfiltered story of surviving an abusive childhood, living in an orphanage, and ultimately finding success by teaching himself tech skills. He dives into how he built Emersoft, a company that specializes in CRM development, enterprise-level software, and tech solutions. With clients like Canon and partnerships with Salesforce and HubSpot, Marcin's team delivers results that businesses can trust. Marcin and I  cover everything from overcoming adversity, the importance of customer service in tech, leveraging AI in CRM systems, to taking bold risks in life and business. Marcin also shares his vision for the next big thing: a cutting-edge CRM that leverages AI to simplify outbound marketing and boost efficiency for companies of all sizes. If you're an entrepreneur struggling with tech or looking for inspiration to overcome obstacles, this episode is packed with actionable insights and real talk. What You'll Learn: Why customer service is critical in the tech industry.   Highlights: Early Struggles Breaking Into Tech The Birth of Emersoft The Vision for the Future Partnerships and Growth Inspiring Entrepreneurial Story   Resources Mentioned:  https://www.youtube.com/@Emersoft    https://emersoft.co/   

Episode 192 - Leaving Las Vegas: Our Acumatica Summit Review Part 1 of 2

Finding investment opportunities is a huge part of scaling small businesses into multimillion-dollar companies and Latino founders are more likely to seek external funding to scale their companies. In order to secure funding and scale their business, they need to know how to pitch themselves to investors that will take their businesses to the next level. That's exactly why this week's guest is an investing powerhouse with decades of experience growing small businesses and generating millions of dollars in revenue. Laura Maydon is the founder ofAscendo, a venture capital firm unlocking trillions of dollars of untapped opportunities nationwide that are currently overlooked. Ascendo invests in early-stage companies led by groundbreaking underrepresented founders who are using disruptive technologies that address the needs of growing demographic segments and that empower women, with a preference for Fintech, Edtech, Future of Work, Healthtech, and Enterprise Software. Before founding Ascendo, Laura founded Endeavor Miami in 2013, the first US affiliate of the global entrepreneurial organization, pioneering Miami's hub. During that time, Laura built a portfolio of more than 20 companies generating over $250 million in revenues, several with substantial exits. Prior to Endeavor, she held leadership positions at Visa and Panamco. Laura has strong Fintech, M&A, and PE backgrounds.Laura brings some pretty incredible statistics that remind us just how powerful our cohort truly is. She says that the US Latino economy is leading in growth and that itrepresents 3.6 trillion GDP. Which would be equivalent to the 5th largest global economy if it were its own country. There is so much economic power in the Latino community - that includes both their spending power and their entrepreneurial growth. And this week, Laura is teaching us how to harness that power. In this week's episode, we're learning all that we can from Laura's experience as a founder and investor who helped companies generate hundreds of millions of dollars in revenue. We'll be diving into the entrepreneurial side of things including the specific challenges and opportunities that founders face in 2025, as well as emerging trends across sectors, and the rise of cross-border Latino businesses. Latino-owned businesses are seeing a remarkable amount of growth in the last few years and so we'll dive into how that will impact the global economy and what our audience can do to capitalize on that growth.Follow Laura on Instagram@Lmaydon and herwebsite.Follow Moneda Moves on Instagram:@MonedaMovesFollow your host Lyanne Alfaro on Instagram:@LyanneAlfaroMain podcast theme song from Premium Beat. Our music is from Epidemic Sound.Podcast production for this episode was provided by Sarah Tulloch and her podcast production company, CCST.

In this episode, Aaron Levie, Co-founder and CEO of Box, discusses the current landscape of AI and its rapid advancements. He compares the enthusiasm for AI in the enterprise to the initial reluctance faced during the early days of cloud adoption. Levie shares insights into how AI is integrated into both his personal and professional life, highlighting new apps, tools, and features driven by AI. He elaborates on Box's AI initiatives, including the creation of Box AI to manage enterprise content and the concept of AI agents and their impact on enterprise IT departments. Levie also addresses the obstacles and opportunities in deploying AI at scale, predicting significant changes and a new era of 'systems of intelligence' in enterprise software. SPONSORS: Oracle Cloud Infrastructure (OCI): Oracle's next-generation cloud platform delivers blazing-fast AI and ML performance with 50% less for compute and 80% less for outbound networking compared to other cloud providers. OCI powers industry leaders like Vodafone and Thomson Reuters with secure infrastructure and application development capabilities. New U.S. customers can get their cloud bill cut in half by switching to OCI before March 31, 2024 at https://oracle.com/cognitive NetSuite: Over 41,000 businesses trust NetSuite by Oracle, the #1 cloud ERP, to future-proof their operations. With a unified platform for accounting, financial management, inventory, and HR, NetSuite provides real-time insights and forecasting to help you make quick, informed decisions. Whether you're earning millions or hundreds of millions, NetSuite empowers you to tackle challenges and seize opportunities. Download the free CFO's guide to AI and machine learning at https://netsuite.com/cognitive Shopify: Dreaming of starting your own business? Shopify makes it easier than ever. With customizable templates, shoppable social media posts, and their new AI sidekick, Shopify Magic, you can focus on creating great products while delegating the rest. Manage everything from shipping to payments in one place. Start your journey with a $1/month trial at https://shopify.com/cognitive and turn your 2025 dreams into reality. Vanta: Vanta simplifies security and compliance for businesses of all sizes. Automate compliance across 35+ frameworks like SOC 2 and ISO 27001, streamline security workflows, and complete questionnaires up to 5x faster. Trusted by over 9,000 companies, Vanta helps you manage risk and prove security in real time. Get $1,000 off at https://vanta.com/revolution CHAPTERS: (00:00) Teaser (00:50) About the Episode (03:49) Introduction and Warm-Up (04:08) Personal AI Use and Worldview (06:48) Enterprise AI Excitement (07:22) Comparing Cloud and AI Adoption (11:19) Transforming IT Departments (14:24) Box's New AI Features (18:08) Sponsors: Oracle Cloud Infrastructure (OCI) | NetSuite (20:48) Challenges in AI Implementation (22:25) Building the Right AI Architecture (27:41) The Future of AI Agents (29:04) Exploring Agent Capabilities (30:55) The Evolution of Enterprise Software (32:12) Sponsors: Shopify | Vanta (35:28) AI's Role in Non-Deterministic Workflows (37:07) Challenges in AI Deployment (40:27) AI's Impact on Enterprise Software (44:47) Debates on Enterprise Software's Future (52:33) AI-Driven Productivity in Enterprises (55:01) Conclusion and Future Outlook (55:44) Outro SOCIAL LINKS: Website: https://www.cognitiverevolution.ai Twitter (Podcast): https://x.com/cogrev_podcast Twitter (Nathan): https://x.com/labenz LinkedIn: https://linkedin.com/in/nathanlabenz/ Youtube: https://youtube.com/@CognitiveRevolutionPodcast Apple: https://podcasts.apple.com/de/podcast/the-cognitive-revolution-ai-builders-researchers-and/id1669813431 Spotify: https://open.spotify.com/show/6yHyok3M3BjqzR0VB5MSyk PRODUCED BY: https://aipodcast.ing

Chapters:0:00 Introduction to Aidan Gomez, CEO of Cohere2:12 Childhood and growing up in Canada5:50 Getting into computers and internet10:30 Sending cold emails14:20 How to work with Aidan16:40 The AI paper - "Attention is all you need"18:45 Starting Cohere21:10 Why choose enterprise (vs consumer) as a market24:45 AI strategy28:20 Hallucinations in LLM models30:10 Enterprise software and security implications32:05 Deloitte, Accenture and the impact of generative AI36:40 Will LLM scaling laws hit a plateau?38:50 AGI, reasoning and inference for LLM models41:30 Synthetic data - what is it? Why is it interesting?43:25 Looking ahead - what is the Cohere's strategy?46:00 Cohere's capital structure49:15 Enterprise Use Cases52:10 Advice for founders - adaptability54:15 Thank you Follow Sriram:https://www.instagram.com/sriramk/https://twitter.com/sriramkFollow Aarthi:https://www.instagram.com/aarthir/https://twitter.com/aarthirFollow the podcast:https://www.instagram.com/aarthiandsriramshow/https://twitter.com/aarthisrirampod

Shahar Dumai is Head of Marketing at Cydome and a B2B marketing leader with experience in enterprise software sales in areas of cybersecurity, cloud, AI, and SaaS in both startups and corporate. He specializes in using strategy and storytelling to take products to the global market, establish product-market fit, and accelerate sales growth.  Website: https://cydome.io/ LinkedIn: https://www.linkedin.com/company/cydome/ Damian Piechotka has been operating as as Blossom's Marketing Communications Manager and previously worked as PPC and Marketing Manager in Israel's largest Crowdfunding Company and helped raise more than ₪250M for Israeli Start-Ups. He is skilled in managing marketing campaigns in various social media channels, creative Content writing, Team leadership, and Problem Solving. Website: https://www.blossom-kc.com/ Facebook: https://www.facebook.com/profile.php?id=100094903431035 LinkedIn: https://www.linkedin.com/company/blossom-kc/posts/?feedView=all YouTube: https://www.youtube.com/@BlossomPlatform In this episode, we explore the world of maritime cybersecurity and learning transformation with leaders from Cydome and Blossom. Discover how they tackle niche marketing challenges, leverage AI for innovation, and bridge cultural gaps in a globalized industry.    Apply to join our marketing mastermind group: https://notypicalmoments.typeform.com/to/hWLDNgjz Follow No Typical Moments at: Website: https://notypicalmoments.com/ LinkedIn: https://www.linkedin.com/company/no-typical-moments-llc/ YouTube: https://www.youtube.com/channel/UC4G7csw9j7zpjdASvpMzqUA Instagram: https://www.instagram.com/notypicalmoments Facebook: https://www.facebook.com/NTMoments

Shahar Dumai is Head of Marketing at Cydome and a B2B marketing leader with experience in enterprise software sales in areas of cybersecurity, cloud, AI, and SaaS in both startups and corporate. He specializes in using strategy and storytelling to take products to the global market, establish product-market fit, and accelerate sales growth.  Website: https://cydome.io/ LinkedIn: https://www.linkedin.com/company/cydome/ Damian Piechotka has been operating as as Blossom's Marketing Communications Manager and previously worked as PPC and Marketing Manager in Israel's largest Crowdfunding Company and helped raise more than ₪250M for Israeli Start-Ups. He is skilled in managing marketing campaigns in various social media channels, creative Content writing, Team leadership, and Problem Solving. Website: https://www.blossom-kc.com/ Facebook: https://www.facebook.com/profile.php?id=100094903431035 LinkedIn: https://www.linkedin.com/company/blossom-kc/posts/?feedView=all YouTube: https://www.youtube.com/@BlossomPlatform In this episode, we explore the world of maritime cybersecurity and learning transformation with leaders from Cydome and Blossom. Discover how they tackle niche marketing challenges, leverage AI for innovation, and bridge cultural gaps in a globalized industry.    Apply to join our marketing mastermind group: https://notypicalmoments.typeform.com/to/hWLDNgjz Follow No Typical Moments at: Website: https://notypicalmoments.com/ LinkedIn: https://www.linkedin.com/company/no-typical-moments-llc/ YouTube: https://www.youtube.com/channel/UC4G7csw9j7zpjdASvpMzqUA Instagram: https://www.instagram.com/notypicalmoments Facebook: https://www.facebook.com/NTMoments

In this episode, Marc Benioff (CEO, Salesforce) responds to Satya Nadella's recent predictions and shares his thoughts on the current reality of Agi. He dives into the rise of digital labor, the multi-trillion-dollar potential of agentic technology, and what the future split between software and agentic revenue might look like. Marc also discusses why CEOs need to stay grounded in delivering actionable solutions, and he emphasizes the moral obligation businesses have to retrain employees and invest in communities as AI continues to evolve.(00:00) Intro(01:45) Salesforce's AI Impact on Business(03:03) The Future of Digital Labor(05:28) Agentic AI and Customer Success(07:42) Salesforce's Competitive Edge(11:48) Marc Benioff's Response to Satya Nadella(14:16) The Role of AI in Enterprise Software(20:14) The Balance of AI and Human Labor(28:34) Salesforce's Philanthropic Efforts(36:24) The Future of AI and Regulation(40:24) Conclusion and Farewell Executive Producer: Rashad AssirProducer: Leah ClapperMixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

In this cross-over episode with The Logan Bartltett Show, Marc Benioff (CEO, Salesforce) responds to Satya Nadella's recent predictions and shares his thoughts on the current reality of Agi. He dives into the rise of digital labor, the multi-trillion-dollar potential of agentic technology, and what the future split between software and agentic revenue might look like. Marc also discusses why CEOs need to stay grounded in delivering actionable solutions, and he emphasizes the moral obligation businesses have to retrain employees and invest in communities as AI continues to evolve. (00:00) Intro(01:45) Salesforce's AI Impact on Business(03:03) The Future of Digital Labor(05:28) Agentic AI and Customer Success(07:42) Salesforce's Competitive Edge(11:48) Marc Benioff's Response to Satya Nadella(14:16) The Role of AI in Enterprise Software(20:14) The Balance of AI and Human Labor(28:34) Salesforce's Philanthropic Efforts(36:24) The Future of AI and Regulation(40:24) Conclusion and Farewell

In this short segment of the Revenue Builders Podcast, John McMahon and John Kaplan discuss the keys to creating impactful sales kickoffs (SKOs). They explore strategies to motivate sales teams, align them with company goals, and provide the knowledge and skills necessary to succeed in the upcoming year. With insights on product presentations, leadership speeches, and peer-to-peer knowledge sharing, this episode offers a blueprint for making SKOs a transformative event for your sales force.KEY TAKEAWAYS[00:00:26] The primary objectives of an SKO: motivating the sales team, aligning them with company goals, and providing training.[00:01:37] Peer-to-peer knowledge sharing during SKOs is an often overlooked, yet invaluable benefit.[00:03:03] Product updates during SKOs: only present when there is a clear, well-differentiated value proposition. Avoid overpromising timelines or features.[00:04:13] Leaders must intimately understand the challenges faced by their sales teams to inspire and motivate effectively.[00:05:27] Creating a “platform of opportunity” and defining clear, aspirational goals motivates high-performing salespeople to fully commit.QUOTES[00:01:37] “The priceless piece of SKOs is the transfer of knowledge between sales reps—it's not just top-down training.”[00:03:31] “Don't make promises you can't keep about product timelines; it's the fastest way to demotivate a sales force.”|[00:04:35] “Tell your sales team why they'll be better at their job, why they'll make more money, and how they'll achieve their career aspirations.”[00:05:27] “People want to stand on a platform of opportunity that elevates them to be a special individual on a special team.”Enjoying the podcast? Sign up to receive new episodes straight to your inbox:https://hubs.li/Q02R10xN0Check out John McMahon's book here:Amazon Link: https://a.co/d/1K7DDC4Check out Force Management's Ascender platform here: https://my.ascender.co/Ascender/Force Management is hiring for a Sales Director. Apply here: https://hubs.li/Q02Zb8WG0Read Force Management's eBook: https://www.forcemanagement.com/roi-of-sales-messaging

Mark Rosenberg and Vivian Phinney from Workday join Melissa Perri on this episode of the Product Thinking podcast to dive into product operations. Mark, an experienced leader at Workday, shares his journey in implementing modern product operations within a large-scale organization to meet the financial product needs of over 2,000 customers. Vivian expands on how they accomplish it and her mission to reduce the cognitive load on product teams through selective standardization and streamlined data solutions—ensuring PMs can prioritize effectively and communicate clearly with leadership. Tune in to learn how Mark and Vivian tackle the challenges of growth and complexity in enterprise product development.

Welcome to another enlightening episode of The SaaS CFO Podcast! Today, we're thrilled to host Brian Elliott, CEO and co-founder of Blitzy—a groundbreaking company pushing the boundaries of software development through AI. Brian's journey is nothing short of inspiring, starting from his education and service at West Point and Army Special Operations, to Harvard Business School, where he met his co-founder, Sid, and laid the foundation for what would become Blitzy. Their mission? To democratize and accelerate software development using cutting-edge AI technologies. In our conversation, Brian delves into the nitty-gritty of building a tech startup from the ground up. He recounts the initial spark for Blitzy, which began as a pro bono project for a local bakery, and how it quickly evolved into a robust platform serving major enterprises, especially in finance and insurance. He elaborates on the unique value proposition of Blitzy—generating enterprise-quality code at breakneck speeds, dramatically compressing development cycles, and offering unparalleled efficiency. We also look ahead to the future of SaaS, contemplating how innovations like Blitzy might reshape the industry landscape. With discussions on product development, pricing, and go-to-market strategies, Brian provides a wealth of insights that are sure to inspire aspiring entrepreneurs and seasoned professionals alike. So, plug in those headphones and join us for a captivating discussion that bridges technology, business, and innovation. Show Notes: 00:00 Served Army, founded Blitzy using AI innovations. 04:52 Achieved enterprise software breakthrough, patenting technological innovations. 06:25 Expensive product tailored for businesses' code needs. 10:31 Extensible full-cycle system for legacy tech industries. 15:55 Boston's ecosystem excellent for attracting talented researchers. 18:49 Revenue focus; manage pipeline; assess code quality. 20:12 Converted service customers to engaged SaaS users. Links: SaaS Fundraising Stories: https://www.thesaasnews.com/news/blitzy-raises-4-4-million-in-funding Brian Elliott's LinkedIn: https://www.linkedin.com/in/briancelliott/ Blitzy's LinkedIn: https://www.linkedin.com/company/blitzyai/ Blitzy's Website: https://blitzy.com/ To learn more about Ben check out the links below: Subscribe to Ben's daily metrics newsletter: https://saasmetricsschool.beehiiv.com/subscribe Subscribe to Ben's SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page SaaS Metrics courses here: https://www.thesaasacademy.com/ Join Ben's SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray

Today on Equity, TechCrunch Editor Julie Bort is sitting down with Marc Benioff, the CEO of Salesforce and one of the tech industry's biggest hype men, about his latest work with Time Ventures and Salesforce Ventures, and why he thinks AI agents are the next big thing for enterprise software. Listen to the full episode to hear about: The impact of AI on customer experienceThe application of AI agents in the healthcare space - and what it could mean for data privacyMarc's thoughts on Salesforce competitor Microsoft's CopilotThe range of gadgets that have piqued Benioff's interest latelyAs always, Equity will be back on Friday with our news round-up!Equity is TechCrunch's flagship podcast, produced by Theresa Loconsolo, and posts every Wednesday and Friday. Subscribe to us on Apple Podcasts, Overcast, Spotify and all the casts. You also can follow Equity on X and Threads, at @EquityPod. For the full episode transcript, for those who prefer reading over listening, check out our full archive of episodes over at Simplecast. Credits: Equity is produced by Theresa Loconsolo with editing by Kell. Bryce Durbin is our Illustrator. We'd also like to thank the audience development team and Henry Pickavet, who manages TechCrunch audio products.

Robin Daniels is on the Product Thinking Podcast to discuss how it's possible to transform working cultures through the careful construction of a supportive community atmosphere. Robin, Chief Business and Product Officer at Zensai, explains to Melissa Perri how his remarkable journey through product management and marketing across leading tech companies like Salesforce and LinkedIn has led him to where he is today. The pair ponder the question of what sparks joy in a corporate setting, and they discuss how a weekly check-in system that promotes self-reflection among employees is a far more functional system than the outmoded annual performance review method of performance management. Tune in to discover Robin's insights on driving growth through product-led strategies and the evolving landscape of product management.

The Equity crew was live at TechCrunch Disrupt 2024! Hosts Kirsten Korosec, Devin Coldewey and Margaux MacColl took over the Builders Stage to kick off day 2 of Disrupt with no shortage of conference highlights, startups deals and venture news to chew through.Listen to the full episode to hear about:Devin's plans to go to space thanks to his chat with Rocket Lab Founder Peter Beck.What Sierra, the AI startup co-founded by Bret Taylor, plans to do with its fresh $175 million funds.Waymo's who's who of Silicon Valley round, and why Kirsten's routing for the robotaxis over the competition.How General Catalyst is breaking down its latest fund and setting its sights on European startups.Equity will be back with a special interview episode on Friday, so stay tuned!Equity is TechCrunch's flagship podcast, produced by Theresa Loconsolo, and posts every Wednesday and Friday. Subscribe to us on Apple Podcasts, Overcast, Spotify and all the casts. You also can follow Equity on X and Threads, at @EquityPod. For the full episode transcript, for those who prefer reading over listening, check out our full archive of episodes over at Simplecast. Credits: Equity is produced by Theresa Loconsolo with editing by Kell. Bryce Durbin is our Illustrator. We'd also like to thank the audience development team and Henry Pickavet, who manages TechCrunch audio products.

Evan Goldberg has been leading NetSuite for 26 years and counting. In this episode, Evan reflects on the journey of building NetSuite—from launching it with Larry Ellison's support, to scaling through its IPO, and eventually being acquired by Oracle for $9.3B. He shares his leadership philosophies around humor and empathy, lessons learned from Larry Ellison and Marc Benioff, and why he still feels passionate about the business after all these years. [0:00] Intro[1:13] Lessons from Economic Crises[2:22] The Importance of Existing Customers[4:24] Founding and Early Days of NetSuite[6:32] The Pivot to Business Software[10:26] NetSuite's Growth and Customizability[20:26] AI and the Future of NetSuite[32:24] The Role of Customizability in NetSuite's Success[38:49] Balancing Profitability and Growth[40:46] Leadership Evolution and Management Philosophy[46:59] The Importance of Empathy in Leadership[48:42] Navigating Hypergrowth and Tough Decisions[51:11] Consumer Quality in Enterprise Software[52:31] Oracle's Transformation and Redwood Design System[55:57] Maintaining Focus Amid Distractions[59:39] Company Culture and Humor[1:03:03] NetSuite's Unique Position within Oracle[1:10:15] Involvement with the V Foundation[1:13:52] Reflections on Founding and Leadership[1:16:38] Conclusion and Final Thoughts  Executive Producer: Rashad AssirProducer: Leah ClapperMixing and editing: Sam Dewees and JR Bohannon Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

Aaron Levie, co-founder and CEO of Box, has guided the cloud content management platform from a dorm room project into a publicly traded company with over $1B in annual revenue. In his second appearance on B2BaCEO, Aaron reflects on his founder journey, sharing how Box capitalized on cloud computing and their recent push to integrate generative AI. But our conversation goes far beyond Box. Aaron's role has given him a unique vantage point on what the latest advances in AI mean for founders. We explore the AI applications that excite him most, where he sees opportunities for startups over incumbents, and the potential areas in AI that founders might be overlooking. (0:00) Intro (2:26) The Box journey (4:23) Transitioning to enterprise (8:26) Building a GTM flywheel (11:45) Lessons from the enterprise journey (15:16) Where AI is heading (18:14) Facing the innovator's dilemma (20:54) AI agents (26:15) Why AI is positive sum for the economy (30:24) The AI doomer debate (34:22) The evolving model ecosystem (40:30) Parting advice for founders

Mark Rostick is a Vice President & Senior Managing Director located in Raleigh, NC. He is a voting member of Intel Capital's investment committee. He joined Intel Capital in 1999. Mark also co-manages our Cloud domain investment activities and portfolio. He has deep investment experience in cloud applications, infrastructure hardware and software, as well as AI/ML. As a member of Intel Capital's Investment Committee, he is responsible for approving investments proposed by Intel Capital investors, as well as managing the group's personnel and operations. Mark currently serves as a director or observer on the boards of Beep, RunPod, Hypersonic, Immuta, Lilt, MinIO, Opaque Systems, Tetrate, and Verta. Prior to Intel, Mark worked as a practicing attorney and in banking.   You can learn more about:   How to invest in the top AI/ML companies How to build a successful career in corporate venture The evolving landscape of enterprise software investments   #IntelCapital #VentureCapital #TechInvestment #CloudComputing #AI #ML   ===================== YouTube: @GraceGongCEO Newsletter: @SmartVenture LinkedIn: @GraceGong TikTok: @GraceGongCEO IG: @GraceGongCEO Twitter: @GraceGongGG ===================== Join the SVP fam with your host Grace Gong. In each episode, we are going to have conversations with some of the top investors, superstar founders, as well as well-known tech executives in silicon valley. We will have a coffee chat with them to learn their ways of thinking and actionable tips on how to build or invest in a successful company.  

Join us as we welcome back Steve Simonson, a renowned expert on sourcing and leveraging AI technology for Amazon sellers. This episode is packed with insights on a wide range of topics, from managing remote teams to the innovative use of voice AI in customer service. Steve shares his experiences over the past year, highlighting the rapid advancements in AI technology and how his team has been integrating these updates into their processes. We also discuss effective strategies for managing remote teams, emphasizing the importance of building management skills, fostering online collaboration, and maintaining team morale through regular communication and celebrations. Listen in as we explore the evolving role of AI in enhancing workflows and customer interactions, particularly for Amazon sellers. Steve sheds light on how major companies like Google, Amazon, and Meta are advancing AI technologies, with mentions of Meta's open-source Lama model and Amazon's AI applications like Rufus. Despite ongoing concerns about AI accuracy, Steve assures us that issues like hallucinations are gradually diminishing. We discuss the successful deployment of AI chatbots in customer service and the growing importance of AI in managing brand websites and internal company processes, with specific resources within the Helium 10 software highlighted for deeper insights. We also address the challenges facing Amazon sellers, including new fees, profitability issues, and competition. Steve offers reassurance by drawing parallels to past economic cycles and emphasizing persistence, sharing insights from Jeff Bezos' relentless approach. Additionally, we tackle the complexities of modern supply chain disruptions, offering practical tips for short-term problem-solving and long-term strategies such as resourcing and nearshoring. Finally, we highlight the significant opportunities that AI presents for small brands, encouraging businesses to embrace AI tools and look forward to upcoming events like Amazon Accelerate in Seattle. In episode 586 of the Serious Sellers Podcast, Bradley and Steve discuss: 00:00 - Managing Remote Teams and Leveraging AI For Amazon Sellers 03:53 - International Team Leadership Reflection 10:27 - Emerging AI Tools for Ecommerce Sellers 16:05 - Accessing Freedom Ticket for Amazon Sellers 19:09 - AI Video Creation for Beginners 20:46 - Leveraging AI for Listing Generation 22:56 - Navigating Challenges in E-Commerce Business 28:24 - Talking About Retirement 31:29 - Navigating Supply Chain Disruptions 34:09 - Enterprise Software and AI Integration Advice 35:32 - Small Brands Embracing AI Opportunities ► Instagram: instagram.com/serioussellerspodcast ► Free Amazon Seller Chrome Extension: https://h10.me/extension ► Sign Up For Helium 10: https://h10.me/signup  (Use SSP10 To Save 10% For Life) ► Learn How To Sell on Amazon: https://h10.me/ft ► Watch The Podcasts On YouTube: youtube.com/@Helium10/videos Transcript Bradley Sutton: Today we've got Steve Simonson back on the show, one of the most knowledgeable people in the world when it comes to leveraging AI for Amazon sellers. He's going to talk about a wide variety of topics, such as running remote teams, to sourcing, to voice AI that can actually be your customer service rep. How cool is that? Pretty cool, I think. Are you afraid of running out of inventory before your next shipment comes in? Or maybe you're on the other side and you worry about having too much inventory, which could cap you out at the Amazon warehouses or even cost you storage fees? Stay on top of your inventory by using our robust inventory management tool. You can take advantage of our advanced forecasting algorithms, manage your 3PL inventory, create POs for your suppliers, create replenishment shipments and more all from inside Inventory Management by Helium 10. For more information, go to h10.me. Forward slash inventory management. Forward slash inventory management. And don't forget, you can sign up for a free Helium 10 account from there, or you can get 10% off for life by using our special podcast code SSP10.   Bradley Sutton: Hello everybody and welcome to another episode of the Serious Sellers Podcast by Helium 10. I am your host, Bradley Sutton, and this is the show. That's a completely BS-free, unscripted and unrehearsed organic conversation about serious strategies for serious sellers of any level in the e-commerce world. You know, here at Helium 10, I don't know how this happened but we have a lot of S things. You know, we've got the Serious Sellers podcast, we did the Sell and Scale Summit. Now we've got Steve Simonson here and so I did have a hat with an S. This is actually a unique minor league baseball Sacramento hat here, but we're trying to keep the S theme together here. Steve, how's it going?   Steve: Boy, I'm well, I love it. The alliteration does not stop. That is really impressive. If you look closely at my forehead, you'll see a giant S carved into the forehead. So everybody, get out your inspection equipment. But it's there, you can rest assured.   Bradley Sutton: I love it. I love it All right, guys. Well, this is not the first rodeo of Steve here. He's been on the podcast before, so if you want to get back into a little bit more of his backstory and different things, some of the episodes he's been on is episode 38, episode 459. And we're going to talk a lot about AI today because I think that's what Steve is known for and that's what his module on Freedom Ticket is also about. But before I even, I just wanted to just see what you've been up to like the last year. It's been a year or so since you've been on the podcast. How's the back end of 2023 and 2024 been for you?   Steve: Yeah, it's been good. I tell you it's a very fast-paced world we live in, and particularly as I focus on AI and how we integrate that into some of our enterprise-level software, it is just an endless train of upgrades, like every week somebody's got a new model and some new AI breakthrough has happened, and so we've been really quite busy at trying to figure out how to support these future frameworks within the same context of how can you build it once but allow it to be upgradable. So it's been exciting, it's been fun, but, no, no short of challenges as well.   Bradley Sutton: Sure, sure, absolutely, absolutely. Now, one place in the last year or so that we caught up was in Bali. We went and spoke at this event and that was an amazing event. So anybody who has a chance to attend an event that Regina organizes, you should definitely, you should definitely try. We even had mud wrestling and everything. And I remember one thing you were talking about there. It's funny. I don't remember what I did yesterday, but then I'll just remember the strangest things or the most random things. I remember you had a big team across different countries and you were talking a little bit about that and it just, you know, across. You know across different countries, and you were talking a little bit about that. And it just got me thinking too. You know, as entrepreneurs most of us we don't have like an office and we've got, you know, in-office employees. You know we might start out hiring a VA here or there, and then you know the team scale. So you know somebody like yourself with experience, you know managing scores of employees at the same time. What are some tips you can give Amazon sellers out there or just entrepreneurs who have remote teams Like how do you, first of all, just what are some tips on managing a remote team where you're not there in person?   Steve: Well, the first thing is it is. It's a skill that you have to learn right. So a lot of us think that somehow management is just built into all of us. I don't believe it is, and I think entrepreneurs are some of the worst at it, myself included, maybe first and foremost terrible manager, but I think you've got to build the skills, and so one of the things that we try to do is find ways of collaborating online that would be similar to an office environment. So, you know, our HR folks will have, you know, birthday celebrations or, you know, have monthly meetings to celebrate everybody's birthday or those types of things. We also have other things systemically that try to help, you know, remind everybody. Hey, celebrate your Wednesday weekly win. Everybody has at least one win every week, so let's share those amongst the company, because there's a lot of people in the company who may not know each other different locations, different parts of the world but I do want to just remind people that the basics really matter, like how you talk to people, you know understanding, you know where they're coming from, do they have the essentials that they need to, you know, perform the job.   Steve: And the biggest I don't know revelation, especially dealing in the Amazon world is everybody expects a VA to be a unicorn. It's like you can do everything as the entrepreneur, so you just think you're going to delegate everything over to this unicorn. That's not going to happen. It's unfair, it's unrealistic and it shows that you're not yet a competent manager. And so my advice is you know, start slow, give very specific, task oriented things that have a beginning and an end, and then you know kind of work up from there and, as the internet says, educate yourself right. There's lots of books. One of my favorites is it's. It's the book name is called it's the manager. People don't quit jobs, they quit managers, and the faster we, as entrepreneurs, learn that, the better off we'll be.   Bradley Sutton: Yeah for sure. Now, speaking of managers, you know, once you get more than a few employees in a foreign location, you know you might make some kind of managerial structure. So for the subordinates, hey, you know performance management, things like that, you know it's probably handled by the manager. But how do you, kind of like you know performance, evaluate the managers themselves? You know, because you don't have really a middleman, they're directly reporting to you. How do you know who's your stars? And then how do you know when you need to take, perhaps corrective action?   Steve: Well, the number one thing that leads our decision making and I recommend this for anybody is data right. Let's start with what are the responsibilities this particular section manager, right? Are they in charge of marketing? All right, how are the leads going? What are the KPIs related to this? And people have a lot of trouble coming up. They ask all the time what are the KPIs? What are the KPIs? And you know we talk about AI a lot. Go ask ChatGPT. Here's the position. Give me a you know, general position description and give me good KPIs and then massage it right. It can't read your mind, but it can, you know, kind of move and groove with the suggestions you give it. So KPIs are absolutely doable. Now, sometimes getting the data is a little harder than you want it to be, but once you overcome that hurdle or at least come up with an alternative, then data should drive those conversations. And the question is like hey, you're doing really well this week. What's going right? Why is this going so well? We want to be able to understand and replicate it. Or hey, you're behind your numbers. What are the challenges you're facing? Maybe they got a bunch of people on vacation or maybe the Google credit card stopped charging. There's all kinds of things that happen in business, but numbers drive decisions and we like to say what's broken in the system, not what's broken in the people. The people want to do a good job In general. If you manage them and you're fair with them, then you're going to find that they want to perform well. They want to do a good job.   Bradley Sutton: I'm sure we talked about more things. We had a good time there at the Balinese massage. That was my first one. I don't like those rough, those really rough ones. The Thai massages Guys, don't get Thai massages unless you like pain, oh my goodness. But I think they put you and Leo like in a couple's massage.   Steve: Yeah, Leo, and I decided that you have the romantic couple's massage. Yeah, it was lovely.   Bradley Sutton: Yeah, yeah like I had my room all to myself and then you're like oh, okay, well, I guess we're going to be here in this room.   Steve: How did he get the room? Although we all had the room with no walls, which is like you know bugs and everything else but yeah, it was pretty neat. I think all of the you know for an hour it was nine bucks or something and it was a joy.   Bradley Sutton: Yeah, you can't beat that.   Steve: Yeah, it was a delight.   Bradley Sutton: Can't beat that. Great food and everything else. All right. Now switching back to you know, one thing you talked about there and you've been known for the last couple of years is at the forefront of how Amazon sellers and e-commerce entrepreneurs should be leveraging AI, and so that's something that's changing on a weekly, monthly basis. The last year, what are some of the most notable advancements or differences in the world of AI as it relates to Amazon sellers?   Steve: Well, first of all, you know, last year it was kind of the year of ChatGPT, right, everybody heard ChatGPT and this became a synonymous term with AI. But they're just one company. ChatGPT is led by OpenAI, which is ironically not open now. It's closed source, and over that they kind of led the tip of the spear into this new world of AI. There are plenty of others trying to get things done. Google has tried and has had a couple flubs. Amazon itself is now deploying AI for the customer-facing side, as I'm sure many sellers are recognizing. And then there's so many others, including Meta, which has allowed their stuff to go actually open source. The Lama model, which is a large language model built on, like you know, 400 billion or 40 billion, I can't even remember. The numbers get so insane. I think it's 400 billion data points in the Lama 3.1, which is as good as any closed source or paid service, and that is exciting. Groq is exciting. So there's a lot of these engines coming out. For sellers, what they, in my opinion, should be focused on is like how do I make my workflow today better, right, whether it's my own personal workflow which I use AI all the time, or the work, you know process of my colleagues. And it's really important to tell your team this is not to replace you, this is to enhance you. The AI will not replace you, but somebody who uses AI will replace you if you don't get your act together. Like this is really, really an important message. And so you know, the first step is just how do you improve those workflows, and then there are many other exciting steps coming up down the line. You know almost immediately.   Bradley Sutton: Maybe it's because I'm an old fogey, as it were, as far as adopting new things sometimes, but a problem with AI I've had in the past is a similar one, which I remember you kind of talked about in some of your presentations. How you asked AI last year like who is Steve Simonson? And it had your birth date wrong and it said you had done this when you were some author or something like that and this and that. And so you know like, hey, you know, I guess we call those hallucinations. But then, like, you know somebody even you know we're a year later and I'm still seeing similar things like for example you mentioned the Amazon AI you know there's Rufus and then there's ones that summarize reviews and stuff like that, and some of it's just absolutely useless. You know like, no, yeah, customers love how large this seems and they also love how small it seems. I'm like, come on, like this doesn't even help me. So like, is that an accurate assessment or am I being biased? Like, say, hey, why is it taking so long to fix a lot of these hallucinations, or are you seeing a macro? Uh an improvement on those kinds of things?   Steve: Yeah, no question it is improving. So if you start comparing you know ChatGPT three and a half to ChatGPT four to you know 4.0 and some of these other evolving models the hallucinations are shrinking. They won't go away until there's a large enough data set that is just more robust, honestly. So we should understand that it's still lying to you 20% to 25% of the time, just making stuff up out of thin air, and so that should be a real staunch warning to everybody. When you see the thing, tell you something. In my case it had the several book titles that I had written, that I had not written, and no one's written right. So, like I was very impressed with what it wrote, but it was unfortunately it was not me. So expect that hallucinations will continue, but they will continue to reduce over time as well. So don't use that as your obstacle. That ain't going to work. There's so much positive, good stuff. Now some of it has to do with how you structure the prompt or how you use the ins and outs of the data, and it's certainly not flawless. But you know, every day it's getting better, and I've seen like the voice stuff is incredibly good now and I suspect within, let's say, 12 months, all the early adopters will have on their their brand website. They'll have a brand, you know, a message bot that is completely trained on their stuff, right? So all your PDFs, all your products, all your company policies, return policies, shipping, whatever and it will be able to perform chats better than a human on average, right? And, by the way, this has already been proven.   Steve: This year, a company sent 2 million live customers to their new AI chatbot and it had more first touch resolutions, it had higher customer satisfaction and obviously, the cost was less and it was the equivalent of 700 full-time people. So what we want is we want better customer experience and if you can do that with AI, people will come to expect that to be available. So, early adopters within 12 months, you know, and then other people over time, for sure. Message bot chat, you know, 24, seven live, educated bots about your stuff. We're doing this now. It's very powerful. By the way, the larger your company is, sometimes you need this internally, right? Hey, what's the HR policy? What's the vacation and where it can actually interact and go? Oh well, can I get this vacation off? And it will allow it to schedule and do other things. So very powerful stuff that's coming real quick.   Bradley Sutton: We're not going to go into everything he talked about in our module, but just for those who have access to Freedom Ticket, which is pretty much any Helium 10 member let me just show you, guys, where you can go to see his information. Go into Freedom Ticket 4.0 under the module Product Research and Sourcing. Click on the Power of AI for Amazon. We got you in a very flattering screenshot right there.   Steve: That's actually how I talk. My eyes are closed.   Bradley Sutton: Love it, but, hey guys, he goes in-depth there on how it can help Amazon sellers. But let's just stay on this subject and talk about some specific use cases. I think one of the things that was terrible maybe a year and a half ago or a year ago that has gotten a lot better, in my opinion is images. You know, um, and obviously Helium 10 has integrated some things Amazon has integrated into their advertising. They actually require, um, you know, sellers to have a custom images now for, like, sponsored brand ads and things like that. So if you're not, if you don't have this humongous repertoire of, or a repository, I should say, of, all these images, well, AI is kind of like the only way to go. So what kind of different AI tools should Amazon sellers be using now as far as imagery? And then, what are the use cases that you see most useful?   Steve: Well, the first is the idea of simply being able to scale up your images. Right? You can upscale images with very high fidelity that you could not do in the old days, right? I remember watching shows, you know, maybe as far back as the 80s, you know, and the cop shows like, zoom in and enhance, and it's like anybody's ever worked with photos or videos. It's like you could zoom in all you want. You're going to see giant pixels. There's no enhance available, right? But today you actually can upscale those images. So anybody who doesn't have giant zoomable images, I think that's a lost opportunity and within that module, I put in a couple options that will do that upscaling for you. The other thing is coming very fast down the line is, you know, beautiful room scenes or lifestyle shots. They might be called with your product in the shot itself, and so that gives you just unending abilities to position your product in natural life. You know style images. There's any number of other ways you can do it. You know we use, uh, AI images to make themes, right, so you may say well, gosh, I want to have my I don't know my little travel bag and I want to show it with a, a Washington state theme or a, you know, a California theme, and AI will make beautiful, beautiful background imagery. And there's your social media right. You can just do that for every single day or multiple per day. Really incredible. The ideation that this AI brings to the table, I think, is worthwhile, and the quality, as you said, Bradley, incredibly advanced compared to how it was, you know, even a year ago, especially two years ago. So really, really, you know, images should be a high priority for everybody.   Bradley Sutton: I forgot it was a webinar. I was watching Kevin King. He showed some kind of like I'm not sure if it was released yet, but some previews of different AIs for video and it looked real. I was like, how is this not real? So what is available out there that you're not having to pay thousands, you know? Uh, obviously you can get super advanced stuff and you can make movies and everything you know with it, but something that's accessible to like Joe Amazon seller, um, who could you know, perhaps you know, make make a product video with just uploading an image or a short video and then and then make that into a nice video ad or something.   Steve: Yeah, so one of my favorites for this type of purpose is called Invideo.io, and I believe I highlight it in the Helium 10 presentation. But basically you can either just give it a text prompt, right, and it'll make an entire video for you. You say how long do you want it? What's your? You know, are you going on a vertical short format or a horizontal long video format? Right, so you know, one might be more appropriate for TikTok and the other one for LinkedIn or YouTube. And then you can even upload images of your product or videos that you may already have, and it can incorporate those and it will do the music, it'll do the voiceover, it'll do the pulling in a bunch of videos around it, and it can be very, very effective. And so you'll. You know, we use that every single day to make videos that are mostly good quality. There's a couple little pieces. It's like I basically told my marketing folks. It's like it's more important to have the video and get it out there and show some content and then have the final little you know accent or the little you know relic that's on the screen solved, but in video is very, very powerful, and that's just one example. There are many like it.   Bradley Sutton: What else. As far as you know, I think the number one thing for me that even I'm using AI and like even six months ago I probably still hadn't really used AI, but now I use it for almost every single one of my listings is like listing generation. You know, obviously, since Helium 10 has it, I get access to it for free. But hey, you know people, you know you can get free versions of ChatGPT. But that one is really powerful to me because I'm not just for you know, I'm, I'm obviously a native English speaker. I don't need help writing an English listing. But then sometimes I have writer's block and I'm like, hey, let me go ahead and say, hey, make a listing here's, here's my keywords, and I want it like in a funny tone. And then it's not the listing I end up with. But then I'm like, oh, this is a great direction. Let me just, you know, tweak a couple of things. But for me the power is like, hey, I'm going to make a listing in in UK and hey, I need to make one with British. You know English. Hey, I need to make a listing in Spanish. I can kind of speak Spanish, but I'm not a native speaker. So, uh, I can write all my prompts in English and then it'll go ahead and, and you know, make a listing in Spanish what. What are some things that you maybe think that sellers might be leaving money on the table as far as leveraging AI when it comes to their actual copy that they're doing, whether it's listings, whether it's, you know, blogs, et cetera.   Steve: Well, the first thing is I believe that because AI is so new as a tool and a lot of people, myself included, we had negative experiences right. I would generate an image on mid-journey and the guy would have nine fingers right and I'm like so the clear thing that a lot of us said is this stuff is crap, it'll never work, I'm out right. And if you had hallucinations or you had kind of weird images and you haven't revisited it, you're making a mistake. So when you get in there, the next most common mistake is single dimension thinking. Right, you say I need a listing for Amazon for this product and it writes out something that's, you know, relatively generic because you gave it one single dimension listing Amazon, this product. But if you say you know I'm, I want to add a language, like you talked about Bradley, or I want to write this like Dan Kennedy, You know one of the you know very, very best copywriters, or maybe you don't know the name of great copywriters. You go who are the top five copywriters, right, that are direct response copywriters, or who's the best you know, fantasy writers, whatever and then write it in whatever style that you're looking for. So, having a writing style, having an audience that you're trying to reach, is just adding extra dimensions to that. You know, first, single dimension concept right, I just need a listing. No, you need a listing written in a style for a platform to an audience, in a tone, right. And the more of these dimensions you add and there are far more that you could go the more personality comes out of that and that's really what you're looking for. You want the AI to help bring forward your own personality and I highly recommend people add additional dimensional layers and they will have better results.   Bradley Sutton: Switching gears a little bit and, who knows, maybe this conversation will, or the answer might be some version of AI. But you are in, you know you network a lot, you go to events, you talk to a lot of Amazon sellers and I'm sure you have felt the sentiment this year. It's probably, I would say, the most negative it's been in a while as far as new fees and profitability and competition. And hey, now there might be almost like Teemu-ish thing going on where Chinese sellers can sell directly and ship directly and stuff. And so what is your advice to those people who maybe have a little bit negative connotation compared to before as far as selling on Amazon, not sure how they're going to proceed?   Steve: Well, the first is, if they can get on the screen, I'll just pat them on the head. Hey, little buddy, it's going to be okay. So you guys can line yourself up if you're feeling down, and go in for the pat. Listen, I've been around a long time, right? Dinosaur is you know? They're the young upstarts compared to me. So I've seen these patterns happen for multiple generations of e-com. Right, believe me, back in 99, 2000,. It was the glory days. Then 2001, 9-11 happened and it was a nightmare and everyone hated everything. And the dot-com crash happened. And then it got really good again in the mid-2000s and everybody's flying high. And then the housing crisis and financial crisis globally happened and everybody hates everything again. Right and so and again, these continue to happen. And so my, my mission for true entrepreneurs is if you're going to be persistent, if you're going to be in the game, expect ups and downs. Do not play that just straight up line. There is no line that looks like that, even those crazy hockey sticks that you see. That you know from companies there were little iterations of up and down all the way, and I just want people to know that. You know, persistence is really part of the game and you know if you go to relentless.com. Do you know where that goes, Bradley? I do not. It goes to Amazon. And the reason why is because Jeff Bezos said if you're going to be an entrepreneur, you better be relentless so you can check it out right now, relentless.com for anybody out there. That's what you got to be. And so listen, it's okay to. I always say take one lap and go. This sucks, I wish this didn't exist. These fees, this competition, this problem, this whatever. And then get to work and try to solve it or come up with a strategy to get over the obstacle. That's your choice deal with it or get out of the business, and I think serious people have to get serious about business, so they should listen to a podcast for serious sellers. I don't know. There you go.   Bradley Sutton: Double clicking on your little dinosaur comment. You know, if I'm not mistaken, you even at one point kind of retired and got out of the game and then you got back in. How does somebody know when it's time to? You know, I'm not talking about the, you know long sail into the sunset or anything, but hey, it's time to just relax and enjoy life, or no, you know what? I still need something that drives me. You know, because it's not an age thing. You know like, I know people in their late 20s who retire because they've had enough success and they've accomplished what they want to. I know people in their 80s who are still working strong. So how does the entrepreneur get to a point where it's like you know what I'm ready to, kind of like, relax a little bit.   Steve: Well, the first thing is, you know, everybody's got their own context of where they came from and where they want to go. So don't let me project my stuff onto you guys. But I can tell you retirement 1.0 sucked right. It was awful, and it's not a question of you know. Could I do anything I want? Yes, I could, but my friends couldn't come out and play right, and my family got tired of being on vacation. My kids were tired of being on vacation. Now people can go oh, crying me a river. What kind of first world problem is that? But it's still a real problem, right? Because I did not enjoy it. And then I felt guilty, because I'm living a life that anybody would kill for and that doesn't make you feel good. So my brain is not wired to kind of check out. And so retirement 2.0, which I've recently begun testing we're in beta is basically just trying to say well, listen, I don't want to work 80 hours and I don't want to work any hours on things that I don't like. So over time you'll find things that you like or don't like and start positioning even your role within your current company on the things that you like to do. By the way, somebody loves to do the thing that you hate the most. Right, and I had this realization. One of my finest team members she's been with me gosh, it's probably coming up on, you know, 25 or 30 years she loves the thing that I hate the most. So I kept doing the details and very complex Excel sheets and forecasts and inventory and things that I hated doing far too long. When I was able to turn it over to her kind of an exasperation because I'm a terrible manager and I don't know anything. She's like, oh, thank God, I've been dreaming about this and I just couldn't imagine in my own small brain that, like somebody else, would love to do this thing. So remember that there's so many different people. Somebody wants to do the things that you hate to do. So please, the faster you can excuse yourself from the things you hate, get the people who love to do those things and then you'll start to chart. You know, chart your course, whether it is a financial course or a lifestyle course or whatever it is, towards, you know that, that bright future. Me, I, I have to do stuff. My brain will not allow it to stop and you know, that's why I try to spend so much time helping entrepreneurs. I want them to come on vacation with me and let's go play.   Bradley Sutton: That's good advice. You know I asked myself this question. You know, sometime of wondering, hey, well, when is it time to? You know, to hang it up, as it were. But I wouldn't be doing what I do if I wasn't feeling, you know, fulfillment and motivation from it. So as long as I still can, I'm still going to keep on trucking. Now, speaking of pre-retirement 1.0, one of your previous lives you were heavy into sourcing and things like that. I'm sure you keep your pulse on that industry as well. What should Amazon sellers these days be thinking about when it comes to, hey, I'm competing sometimes with Chinese factories. Now, hey, there's tariffs, you know, should I be considering India and Pakistan and Vietnam? Hey, you know, shipping prices are fluctuating like ridiculousness, you know, like as if it were still COVID. You know what's some just general advice you can give sellers who are, you know, thinking about those kinds of issues.   Steve: General advice get in the bunker and prepare for war. It is yeah, it's we still the companies I sold, we still have me and my team still have some supply chain responsibilities. So we're interacting frequently in this space and I just got off the call with some sourcing folks I have in Pakistan just before our conversation, and all of the things you just brought up are annoyances. They're just part of the thing. I did not predict shipping getting spicy again, but I did predict some of what I call kinetic action over the last couple of years. We've said the people who follow geopolitics. We've said there's going to be more kinetic action, which is a nice way of saying people are shooting stuff at each other, which is terrible. What that means is these supply chain disruptions are unexpected. The fact that the Red Sea is kind of closed for business is insane. Nobody had that on the bingo card, right. So everybody's going around the South African. I just saw two ships going around the Arctic on their way to Holland. So from China around the Arctic to Holland, and at some point they'll need icebreakers there. So there are unique things and unique challenges that we face, but it's kind of like take a beat, look at the immediate picture. Right, you have your short term. I got a ship product. Now deal with that, overcome whatever the obstacles, pay what you have to, and then think about all right now, in six months, what does it look like? And is there a way I can avoid this, whether it's resourcing elsewhere, nearshoring or onshoring.   Steve: But I can tell you like right now we have a very complex project and I've got people in Pakistan and India and it is very difficult to solve this problem. But that's why there's a moat right, and everybody who's complaining about how difficult or hard or whatever all of those are moats right. This is your advantage. We're, ultimately, most Amazon sellers are not manufacturing the product ourselves. We have somebody else do that. So what value do we add? We add all the value of solving the problems throughout that supply chain and then into the marketing side, like all of that is our value add, and we either add value and deserve what we make or we don't. And we deserve what we make right, and this is a very important point Our value that we're adding is overcoming all of these problems. So guess what? That's why they you know you get paid. You got to deal with the trouble.   Bradley Sutton: All right, before we get into your final strategies of the day. How can people find you reach out to you on the interwebs out there?   Steve: The awesomeers.com podcast still records videos from time to time and I have a whole founder series directed at folks. Just, it's almost like a little mini course for you. It's free, it doesn't, you know, doesn't take anything to do it. You can find me at parsimony.com just steve at parsimony.com. I spend most of my time on software and AI, trying to smash those things together in an enterprise way, right? So anybody who's doing you know 5 million, 10 million. If you're doing 10 million or more and you don't know what ERP is, you are unnecessarily driving yourself insane. But I recommend not going insane. Systems are better.   Bradley Sutton: Usually better not to. Yeah, yeah, you know.   Steve: I'm not a doctor, I'm just thinking.   Bradley Sutton: There you go, all right. Now, you know, can you give us a couple of 30 or 60 second tips? Could be about traveling, could be about AI, could be about sourcing, anything you want.   Steve: Well, one thing, I mentioned earlier that chat bots are going to be a big thing for early adopters in the next 12 months. But I want to call out one of my favorites, bland.AI is a voice customer service tool. And that company is an example of it. I'm saying this concept is coming to a voice line near you, and especially for brands who have the capacity to pay nine cents a minute to interact with customers. You train it on your own data and then this bot can be a sales person for you, a customer service person, and it's really really good. Bland.ai, amazing types of technology. I'm not suggesting this is the only company. There are many and many more.   Bradley Sutton: Is that the one that at Billion Dollar Seller Summit we were waiting for the helicopter, and then you're like here I'm going to call this, Okay, yeah, yeah, I remember that. I remember that it was kind of it kind of blew me away, yeah.   Steve: It's still the great example of what if you could just call a number and talk to a AI like a human, which is the ironic twist, and stop yelling representative a thousand times right, which is the ultimate nightmare. So all the big companies are moving this direction. I think small brands have this opportunity to, in the same way that AI can supercharge you know, a non-English speaker into beautiful English language listings, which should be a warning to everybody. Small guys can do what big guys do, right, whether it's video, voice messaging, AI levels of playing field. That is the most important point. So if you feel scared, if you feel nervous, talk to your friends, figure out those easy use cases, but don't be afraid of it. Embrace the fear and get to it.   Bradley Sutton: Thank you so much for joining us. We're definitely going to have you back. You know, unless you're on retirement 3.0 and full launch mode, we'd love to have you back next year to see what you've been up to, and I'm sure I'll be seeing you at an event. Are you going to Amazon Accelerate?   Steve: Yeah, yeah that one. I actually live in Seattle, so a good chance   Bradley Sutton: I know, I was like about to say just maybe walk there, ride a bike or something.   Steve: Yeah.   Bradley Sutton: All right, well, I'll be seeing you at Amazon Accelerate along with everybody else and thanks a lot for joining us again.