Podcast appearances and mentions of steve all

In this episode of Building Texas Business, I sit down with serial entrepreneur Steve Reynolds for his perspectives on innovation in corporate travel tech. As CSO of Embers Inc., Steve shares his journey developing TripBam, an early pioneer utilizing algorithms and robotics to optimize hotel rates. He explains TripBam's strategic transformation from consumer to enterprise software, strengthening the company and positioning it for seamless integration under Embers. Steve offers valuable lessons on championing passion within high-performing teams. The importance of actively engaging customers and development staff to creativity solve problems is emphasized. We discuss the challenges of maintaining innovation at scale versus smaller startups. Steve's experiences navigating acquisitions and a turbulent industry offer cautionary advice. A theme emerges—embracing flexibility positions leaders to overcome challenges and achieve lasting impact. SHOW HIGHLIGHTS In this episode, I spoke with Steve Reynolds, Chief Strategy Officer at Emburse Inc., about his journey in corporate travel technology and entrepreneurship. Steve discussed the origins and evolution of TripBam, a platform he founded that uses algorithms and robotics for hotel rate monitoring, which eventually pivoted from a consumer-focused to a B2B model. Steve shared insights on navigating the challenges posed by the COVID-19 pandemic, emphasizing the strategic decisions that helped TripBam emerge stronger, including cost optimizations and product enhancements. We explored the importance of fostering a passionate and innovative team, highlighting the value of listening to customers and involving development teams directly in problem-solving. Steve explained the critical difference between passionate programmers and those who are merely formally trained, and how assembling a team that shares the company's vision and offering equity can drive success. The episode delved into strategies for managing company growth and financial stability, such as quick decision-making in right-sizing staff and optimizing operational costs through cloud environments. We discussed the benefits of subscription-based pricing models over transaction-based ones, particularly during economic downturns, and how this approach helped maintain cash flow during the pandemic. Steve reflected on the evolution of workplace environments and leadership styles, noting the shift from rigid, traditional settings to more flexible, results-oriented cultures. We talked about the challenges of maintaining innovation in large companies, contrasting startup environments with big company mindsets, and the importance of hiring the right people for each setting. Finally, Steve shared his thoughts on the future of the travel industry and the innovative approaches that have set new standards in modern practices. LINKSShow Notes Previous Episodes About BoyarMiller About Emburse GUESTS Steve ReynoldsAbout Steve TRANSCRIPT (AI transcript provided as supporting material and may contain errors) Chris: In this episode you will meet Steve Reynolds, chief Strategy Officer for Emburse Inc. Steve has built his career in corporate travel technology and in starting various companies over the four-decade career. Steve looks for opportunities to be disruptive. Steve, thanks for coming on the podcast. It's a pleasure to meet you and appreciate you taking the time. Steve: You bet Chris Glad to be here. Chris: So you know there's a lot that I'd love to get into with you. I know that you know currently you're with a company called M-Burst Travel, but that you started a company before that called TripBam. Tell us a little bit about, I guess, those companies and what they do. What is the business they're known for? Steve: Okay, and just to back up a little bit further, I guess what you could call a serial entrepreneur. Tripbam was my third or fourth venture kind of lost count, but I've been in the corporate travel tech space for 40 some odd years. And TripBam when we started 10 years ago, we recognized that hotel rates change a lot more often than people actually realize. If you were to create some robotics that went out and grabbed the rate at a particular hotel for a certain date in the future, you'd see that rate changes just about every hour and what we found is if you just keep watching it, eventually it's going to drop, especially as you get closer to check-in. So we created some algorithms, robotics, whatever you want to call it that said okay, I've got a rate of $2.99 at the Grand Hyatt in New York. I'm arriving on the first and departing on the third. I want you to just let me know when it drops and if it does, I want you to rebook it for me If everything is the same room, same bed, same cancel policy, blah, blah, blah. So that's what we did. We originally invented it for the consumer market. We put out a website and we got mentions in the Wall Street Journal and USA Today and so on. But sort of my corporate travel buddies called up and said, hey, Steve, we really need you to apply this to corporate travel. And they started writing some pretty significant checks. We followed the money, we pivoted and went all B2B at that point. And so the company grew 40% year over year for the first six years, cashflow positive within just a couple of months. I mean it was great. It was great. And then COVID came along and kind of took our knees out from under us for a bit. Chris: COVID kind of wiped out the fundamental business model for at least a little bit. Steve: At least for a little bit. But fortunately a lot of our customers were paying us subscription fees rather than transaction fees, so we were to stay afloat. We got through COVID and we actually came out on the backside of COVID in a much stronger position, both financially and you name it, because we were able to do a lot of just cost improvements, right-sizing the organization. We kind of got a little bit ahead of our skis, I think, in some areas and created some new products, just all kinds of things, pushed everything out to the cloud and such that dramatically reduced our costs and just were firing all cylinders. Chris: And then we worked out a deal with Emburse in July last year to buy the company. Okay, how does I guess what TripBand does fit within the Emburse excuse me, overall, maybe suite of products or company strategy. Steve: Yeah. So Emburse provides travel and expense to the largest of companies, to the smallest of companies, and what I mean by that? Everybody. When you go, you have kind of a booking tool to start with. Most folks are familiar with Concur. We have our own. The reservation gets created. It then needs to be watched, monitored, audited, improved upon. That's kind of where we fit in. So before the money is spent we actually see if we can actually do better than what the traveler did on their own. Travelers are not going to check the hotel rate every day. They're not going to check their airfare every hour. They're not potentially going to book the preferred property within a particular city. We fix all that before the money's actually spent. We then push all that to mobile. So you've got a companion app in your pocket where the traveler gets a ton of destination content specific to that company. So I'm going to New York, I'm staying at headquarters, what hotel should I stay in? I need to go take a client to dinner, what restaurants do you recommend? All kinds of other stuff, including safety and security perspective and so on. Then the data is all captured and fed into an expense report so that your expense report if the traveler is compliant. It's kind of pre-created and pre-approved, so the traveler in a lot of cases doesn't have to do anything and if they're compliant all the way throughout, they could actually kind of be paid as soon as their plane hits the ground. Then it all feeds into reporting and analytics so that we can improve your travel program, identify additional savings opportunities, find some fraud issues, detect all kinds of other stuff that might be a problem. We also offer a card product if you don't have one, and that's kind of the travel plus expense ecosystem that we provide. Chris: That's fascinating. I obviously wasn't aware that something like that existed, but I can see how large companies with a lot of employees traveling could see the benefit and realize a lot of savings from those services. Steve: Yeah, when you combine travel with expense, some kind of magic happens in that we have enough data and insight to be able to start pre-filling out that expense report. Otherwise, all we're counting on is card transactions and receipts, and that's really not going to do the trick. But if we can get that card information augmented with the receipt scanning and everything else that we do now, we can really do a nice job of pre-filling out that expense report. So really all you have to do is add mileage, hit, click and you're submitted. Chris: So you mentioned that you've been in this industry for 40 plus years. I'm curious how did you first get started in the corporate travel tech space 40 years ago? Steve: It was just by happenstance, I guess you could say. I was originally started as a programmer for Texas Instruments, got accepted into their executive program, which meant I could go off and get an MBA and then come back to TI, but quickly realized that the consulting firms were paying a lot more. So I ended up with Ernst Winnie, at the time with Ernst Young and my first assignment was with a travel agency in Houston, Texas, called LifeGo Travel, which doesn't exist anymore. The owner of that company hired us to come in and build some technology. It really put him on the map and he got tired of paying the bills and seeing the hourly checks that we were charging. And so he approached and said, hey, you know, do you want to come work for us? And I'm like, well, that never thought about working for a travel agency. That doesn't sound all that exciting. But he said look what if we created a company, We'll spin it off and we'll give you some equity. And I'm like, okay, now you're talking. So we left, we started up a company called Competitive Technologies and all of it was bought by American Express Travel two years later. Chris: Oh, wow. So unquestionably you had a little bit of an entrepreneurial spirit going way back then to see an opportunity. Put you in it. Steve: And a lot of it is just kind of, I guess, my personal. I don't do well at big companies. I really struggle because I get so frustrated at just the lack of progress or the lack of innovation or the speed at which things happen, so I tend to sort of find an excuse to hit the exit button, usually within a year or two. Chris: Right. So you said something in that response that I want to talk to you about, and that's innovation. I think that's there's such a common theme, I think, with entrepreneurs about. You know, and innovation can mean so many things. What do you think that you've done, as you've built several companies, as you mentioned, to create or foster and nurture a spirit and environment of innovation? Steve: You know a lot of it is just becoming a really good listener to the buyer, to whoever the customer is. And then when they say things, there are certain kernels that are aspects of what they say that you just go oh, wait a minute, okay, can we go back to that? That sounds important. You know this level of frustration. Why does that frustrate you? And if you have engineering and development in the room when those things are said, oftentimes some real magic starts to happen and we just the creativity, the innovation just comes out naturally as wow, we can solve that problem. That's not that hard, you know, let's go do that. So that's on the B2B side. That's kind of the formula, that conversation. Something falls out as far as a new feature, product, something like that, that we can start working on the B2C side. Chris: Go ahead. Well, it sounds like there's a function there of asking the right questions and really listening. Steve: Well, and just most big companies or companies they try to protect the dev engineering. They're like oh, we're not going to let you talk to customers. You guys sit over here in the back room and we'll come to you with sort of a priority or roadmap of what we think is needed. And I feel like that's just the wrong way to do it. You've got to get the dev and the engineers and the programmers in the room to hear the story, otherwise you get this telephone tag of what actually gets built isn't quite what the customer wants or was even asking for. And for most companies that's really hard. I don't know why, but they just. It's like we can't allow that to happen, but that's just not the way I operate. Chris: Well, I mean, it makes sense that people you're asking to solve the problem probably need to hear what the problem is firsthand, right? Steve: Exactly. And then it's oftentimes the dev guys are like they're coming up with much more creative solutions. If you just hand them a requirement sheet or spec sheet, they're like, oh okay, this is going to take a month. But when they're involved with the client and they actually hear what the true problem is, oftentimes they're like, oh, I can knock this out overnight, I'll have a solution to you by tomorrow. It's just a night and day sort of sense of urgency or sort of the emotion around creating the solution. They're bought in. At that point, when they hear it directly from the client, they can be the hero. Chris: Well, when you think about kind of that and getting the right developers and the right kind of team together, what have you found to be successful as far as what to look for in building the right team and then keeping the team together? Steve: Yeah. So fortunately for me I mean through all of these different companies that I've started I've been able to kind of get the band back together multiple times. A because I, you know, I'm a big believer in sharing the equity. You know, let's get everybody, if not equity, at least options, so that when there is an exit, everybody benefits, and they've all seen that so far today, knock on wood, I haven't had an unsuccessful exit where we've had to, you know, turn out the lights or whatever. My shareholders have all made money, you know, typically around 5x to 10x on their investment, which has been great. So it's easy to get the bad back together. But what I also have found out is there are certain programmers that are passionate about programming and others that are just taught programming, and there's a night and day difference on the result. If they're passionate about it, the results come out quick. I get creative solutions that nobody would think of. They're usually extremely low cost and it's just so much better than if I have someone that's college taught. I'm doing this because it's a paycheck and I took this degree because that's what somebody told me to and I was good enough to get a B in college on all my programming courses, but at the end of the day, if their heart's not in it and they're spending their time, you know, just on the side weekends and nights learning new stuff, they're not going to be very good. So give me one or two of those that are passionate and I'll put them against 10 to 20 of those that are school taught and will kick their ass every time. Chris: So yeah, well again, I think that transcends all industries and disciplines, the key being passion. Right, I think you, as the leader, are the one that has to start with the passion and then find people that share that passion to get to where you're talking about, where there's that flow within the organization. Steve: Yeah, I think development's a little bit different. I mean, you're not going to find anybody super excited about accounting or I don't know the other aspects of it, but with development there's guys that just get so into it. You know they're programming on the side. They get into hackathons, they want to prove that you know they're smarter than the guy next to them and just constantly looking for the next challenge and just coming up with those creative solutions. I don't know of any other discipline that really has that level of it, but there might be. I mean, I could be wrong. Chris: So, just going back and maybe not the first venture where you and the travel agency in Houston started, but maybe I'm just curious to know as you began some of these startups, maybe sharing some of the lessons learned through some of the challenges you found in starting that venture, whether it be raising capital as an example, or any other challenges that may come about, but I think that capital raise can be one in the startup that some entrepreneurs find daunting and maybe can't solve and never get anything off the ground. Steve: Yeah Well, I think, first off, just wait as long as possible to raise capital. You know most of them kind of build an MVP which just kind of barely works and then go out and try to raise money on it. And whenever you go down that path you just end up way undervaluing what you have. And I know people get in certain situations where they just need to have a check, you know, or it's you know, lights out. But if you can wait until you actually have a client actually generating revenue, actually having positive cash flow, whatever, and then you can show someone, look, we just need to add fuel to the fire here. This is not about keeping the lights on, this is about generating growth You're going to have a dramatically better outcome. The other thing I found out is when you take the big check too early, you start making really stupid decisions. You start hiring attorneys that are expensive, you hire a CFO before you need it, you have a head of HR, all kinds of stuff and overhead that's just not necessary and over time it makes you less and less nimble because you're so worried about payroll, you know, and less focused on just delivering a product that has a you know, a bunch of value. Keep your day job, keep working nights and weekends, wait as long as possible. I mean, I always said, look, cash is like oxygen. If you run out you're going to die. So hang on to it with both hands first. I mean beg, borrow and steal from friends and family and whatever to just get stuff. If you need a contract, go out on the web and search for a capolar plate contract. It'll be good enough to get you started. Or find someone that's a buddy, that's a lawyer, that's willing to do some pro bono work in return, maybe for a little bit of equity stuff like that. Just hang on to that cash as much as you can, for as long as you can. Chris: Well, I think there's a lot there that someone can learn from. Obviously, speaking as a chairman of a law firm, I can't endorse legal Zoom for the startup, but I understand your point. We talk to clients a lot about especially know, especially in the startup phase. Maybe you know helping them get going, but you know and being smart about how they spend their money. But make it an investment in getting at least a sound structure and they may not need right the full-blown set of legal documents, but I can promise you I've seen people start on legal Zoom and wish they hadn't, you know, a couple of years later when things were getting a little tight. But I understand your point there. But conserving cash is important to get off the ground. Steve: Yeah, I mean you don't need to come right out of the gate being in an Inc. You know and incorporated in Delaware and pay all the fees, whatever to make that happen. I mean, just start out as a low-cost LLC and then, when you're ready to sort of raise capital and become a real company, you know you use part of that capital to convert at that time. Chris: So you had mentioned earlier, you know just, I guess, going back to kind of trip BAM COVID having, at least initially, a pretty profound impact but then turning it into a positive, and I'm kind of want to take you back to that time and you maybe dig in a little bit deeper. I think it's a beautiful lesson of something where you know a lot of people just throwing up their hands because travel stopped, et cetera, which decimates your business specifically to you. But then you said we actually learned from that and became a better, stronger company because of it. And you've mentioned right-sizing, the organization stuff. But could you share a little more detail and some stories from that our listeners can learn from if and when their business faces something similar? Steve: Yeah, I think, first off, being fairly quick. You know you can always hire people back, you know. But if you keep them on the payroll and you start burning up cash just way too fast or you're starting to trend towards in the red, you just got to pull the trigger. Nobody wants to, nobody likes to do it, but it's really nobody's fault. It's just something as an executive or CEO you have to do, or a founder. So that's one. Second is, as companies grow, you kind of make stupid mistakes along the way. You get kind of inefficient. You don't anticipate the level of growth that might have been reality. So going back and saying, all right, take a step back, let's catch our breath. You know, what should we have done to kind of handle the scale better? And so, for example, just moving everything to a cloud environment, you know, putting it out to bid, switching from one cloud provider to another, whatever it is, you know you can just generate or reduce your costs dramatically. You know, rather quickly, if you just focus the time on it. Everybody gets so white hot, focused on growth and the next client and the revenue they forget to look at the rear view mirror about. You know there was a lot of costs we could have taken out, you know, which could generate even more cash going forward. Advert: Hello friends. This is Chris Hanslick, your Building Texas business host. Did you know that Boyer Miller, the producer of this podcast, is a business law firm that works with entrepreneurs, corporations, and business leaders. Our team of attorneys serve as strategic partners to businesses by providing legal guidance to organizations of all sizes. Get to know the firm at BoyerMiller. com and thanks for listening to the show. So we pulled the trigger pretty quick. We right-sized the staff. We had a pretty good and, fortunately for us, this is the other. We kind of lucked into this. Our customers, for whatever reason, decided they wanted to pay a subscription fee rather than maybe a percentage of the savings or a transaction fee, to where what they were going to spend would fluctuate month over month. By paying a subscription fee, they could budget it and they were going to get a better return on investment. So we did most of our deals that way and thank God we did, because when COVID and everything went into toilet in April of 2020, we still had cash coming in the door. So we were actually stayed cashflow positive because we kind of right-sized the staff fairly quickly. And then, coming out of COVID, as the revenue started to ramp back up and our sales started to continue, we were just on a much better platform that would scale after it because it was just all right-sized and efficient and whatever, and at the same time we added new products. So we had a two-year kind of all right, just keep the lights on, market will come back around. We added an air reshopping solution. We added a bunch of analytics to audit contracts and to benchmark performance, so that we had a whole bunch more to sell coming out of COVID than going in, and so that caused another year of kind of explosive growth as a result. Chris: That's great. So, yeah, obviously part of that is give some deep thought to how you price what your product right. So that subscription-based versus transaction for you sounds like a very. Maybe it didn't seem as meaningful at the time you made it, but it turned out to be. Steve: You know that's a tough one If the ROI of your product is pretty clear, like reshopping. If you've got a rate of $2.99, I drop it to $ to $250. I've got $49 per night in savings If you pay me a couple of bucks. Okay, here's the ROI. And we could run some pilots and all kinds of stuff to prove that out. So that makes it really simple and we try to hit look, I need a ROI that when they take it to their boss the guy that's doing the budgets, you know, won't cause all kinds of frustration and concern. So four to one is usually the minimum. A lot of our customers, the larger ones, are getting eight to one, 10 to one, you know. So you could say like you've probably underpriced it. But that's okay, you know we'll claw back some of that. You know, over time when it's a product that's the ROI is a bit fuzzier. You just got to somehow convince the client that this is the potential savings. They're going to guesstimate and then from there work backwards to a price which kind of gets you back to that four to one ROI. So if I think I'm going to save you five bucks a transaction, I'm probably going to charge you a dollar to $1.50 is what I'm going to aim for. Again, to get to that four to one kind of savings estimate for Relagate. Again to get to that four to one kind of savings estimate. Chris: So part of that goes, I think, in building that customer base, really focusing on strong relationships. Talk a little bit about that and what you've done, because it sounds like over the course of the various businesses, you've done a good job of creating some very good partnerships and alliances. What are some of the things you think that have helped you foster that and keep those for so many years? Steve: I think one is you know you got to under promise and over deliver. So if they're going to sign up, you know, don't make them look bad or stupid to their boss. The other one is identifying the influencers in the market. So I'm sure every industry has some individuals that are kind of on the bleeding edge, willing to try new things. And if they do and it works, they've got the microphone or the megaphone to tell a whole bunch of others. So fortunately for me, I've been able to identify who those influencers are. I've got a reputation for just delivering as promised. So when they sign up they have confidence and then they tell their peers and a lot of our sales in the large enterprise market are peer-to-peer networking. It's not from email campaigns or other stuff that we do. Chris: The kind of part of that, the old adage of just do what you say you committed to do when you said you committed to do it right. Steve: It's just delivering as promised. Don't sell me a can of goods and all this great wonderful thing. And then when the reality is just not there, you know, don't make them look stupid. You know that's the key one. I mean, these are after 40 years they become. We have some pretty tight relationships with these folks and I want them to keep their job and we want them all promoted and moving on to the next big role, because when that happens they just take us with them and we just keep getting bigger and bigger. Chris: So you mentioned that about kind of keeping this, your words, the band back together. You've been able to do that, hiring some of the right people and incentivizing the right way. Any insights into. You know what people could think about when they're looking at their team one, trying to, I guess, evaluate whether they have the right people and then finding the right ways to incentivize them to kind of keep that core group together. Steve: To me it's if they feel like they're a part of a team and they understand the value they're providing to the customer and they see that customer's appreciation. You know they're in the conversation with the client, you know, and that's easy to do at a small company, because who else are they going to talk to? Right, you got to bring the dev and engineering. But when you start layering and bifurcating and have people you know in engineering back there in the back room, kind of stuff that don't talk to clients, that's when it gets a lot harder. But when you get them into the conversation and that sense of this is my company, this is my reputation. I'm a part of something here, you know, that's growing and doing well and whatever. It's not that hard, it's really not that difficult at all. It's just everybody wants to be appreciated and feel like they're, you know, part of a team. So that's the formula, right, I mean I could throw money at them. But I ask my employees I mean I am not the guy that's writing big checks to hire people right? I'm like look, we're going to pay a reasonable salary. You know this is not, you're not going to be broke, but you know we're in it for the long term game, and so we want to keep the cash in the company so that we don't have to go do another capital raise which is going to dilute all of us, and so your equity just keeps getting smaller, you know, over time, and the guys that actually make the money, or the investors this needs to be a collaborative team effort so they get that. Chris: I think that transparent communications is key right. So they again they understand their role on the team, they understand what the goal of the organization is and how they can help further that. Steve: You know it's always been kind of fire slow, fire quick as well. You know the people, everybody makes hiring mistakes. It happens all the time. And you know when you hire someone within like a couple of days you're like this is not feeling right. You know, don't let it just sit, don't let it be two years later when you actually kind of work them out. You have to kind of pull the trigger fairly quick because it messes up the whole culture of the company. Oftentimes, especially at a small company, it can create some real problems. Chris: Yeah, I mean that may be the most sage advice and, I think, maybe the most consistent that I hear from entrepreneurs and business owners. It's been my own experience too, that that kind of fire, you know, don't be slow to fire when you know you made a mistake and it's the hardest, maybe one of the hardest ones to do because you're dealing with people. I spoke to someone yesterday and they were like hired, someone had some uncertainty and literally what I learned was to trust my gut because on day one that they started in a conversation went oh my God, this is a huge mistake. Tried to play it out, tried to make it work and guess what? It didn't. Steve: Yeah, the thing is I don't believe resumes anymore and I don't believe LinkedIn pages at all, especially when it comes to higher dev and engineering. It's just anybody can put whatever language they want and say they've got a ton of experience. You've got to figure out a way to validate Most of our hires. There's kind of referrals and peer-to-peer sort of networking. If I find someone, I can usually find someone they know, especially in the Dallas market where we are, that's worked with them at a prior company. That sort of thing and do some back-channel checking is what really pays off for us. And we know the rock stars. We know the rock stars. We know the rock stars, but they're not that hard to kind of pick out. It's the ones that are kind of questionable. That you know. You just got to do your homework and don't count on the resume. Chris: That's a really good point. It's a hard thing to do, though, and it may be easier in programmers. But, to you know, I totally agree with resumes, and profiles can be, you know, massaged, but it's sifting through and kind of through the smoke to really get to what's behind the curtain. Steve: Yeah, yeah, yeah, I mean. And Zoom calls, I mean people hire on Zoom calls or whatever. Like dude, you got to get them in the office face to face, go to lunch, have a couple of face to face interactions before you actually bring this person on board. You know, make them pass a coding test or something. You know something tangible. Don't just look, they're very nice people. You know they all have a. You know look great on a phone call or Zoom call, whatever, but that doesn't cut it. Chris: Yeah, I mean no substitute for personal interaction and seeing how people show up. Right. Steve: Yeah, the other thing is, since we're, you know, on a startup mode where everybody's looking at kind of the potential for equity, I'm like, look, if you're as great as you are, why don't you come on board for a month on a contract basis? Let's see how it works out, you know, and we'll go from there All right, and you really get a feel for someone and how well they're going to. We try it, we like to try it, before we buy. Let's put it that way. That's one way to do it. Chris: just talk about you know specific kind of leadership styles and and how you would describe your leadership style, and maybe how you would describe it today versus maybe 20 years ago as you you were emerging as a leader, and how you think it's changed oh, my god, it's night and day. Steve: so first company way back when. Maybe it comes as a surprise or not, but it was a coat and tie environment. Okay, guys, we've got to put on the ties and whatever. That was just so stupid. Checking office hours and all that crap and tracking vacation time just seems so silly. Now, if you can get the job done, I don't care what you wear, I don't care what you look like, I don't care what you wear, I don't care what you look like, I don't care where you do the work, I don't care if you have to take vacation on a pretty regular basis for whatever reason. I don't care if you're going off and disappearing to watch your kid play soccer, I do not care anymore. Just here's the job. Here's kind of an expectation. You know, as long as I understand, you're trying hard to get it done as quick as possible. We are good. You know, it's kind of a thing. So all that other stuff was just noise. That was just stupid, anyway it's. I mean back when I started in this, I mean programming and development and all that and the whole tech world was fairly new, so nobody knew what they were doing or how to manage these folks and it evolved over time, but fairly quickly. I mean, by company two, ties were gone. By company three, office was gone. I mean I've been virtual for 25 years. Unfortunately, we had offices but we just I think they were a waste of money but we did it for optics more than anything. Chris: Yeah, so it sounds like more kind of a traditional and somewhat of a command and control, starting out to now a little more, much more flexible and providing autonomy as long as people deliver on the expectations that they're communicated with. Steve: Which comes down to you just hire the right people, right, if you can get kind of get that sense for what the kind of folks that are going to do well. So, for example, if I see, if you can get kind of get that sense for what are the kind of folks that are going to do well. So, for example, if I see that you've got you spent 20 years at a really big company, you are not going to do well at a startup. I could guarantee you You're used to other people doing work for you. You know you're just kind of the sit back in your office and sort of you know, tell folks what to do. That ain't going to happen. You need to get your hands dirty. You might have to write code. You got to do PowerPoints, you got to do Word docs all that stuff yourself. Big company folks just tend to lose that ability, let's say, or it's beneath them and that's not going to work. Chris: Yeah, I mean it's almost. Yeah, that's not in my role. Mentality versus everything is in everyone's role. Mentality, right, it's almost. Yeah, that's not in my role. Mentality versus everything is in everyone's role. Mentality right, it's about getting a job done, no matter what it takes. Steve: And I think that drives me crazy at a big company because, you know, unfortunately for others, I tend to poke my nose into others' lanes and I get told a lot Steve, stay in your lane. Nothing bugs me more, you know, than to hear that. But that's the big company way. Chris: So you've gone through a few companies and you're now, I guess, inside of a larger company. Now Are you finding it easy to kind of have that mentality of flexible leadership and innovative environment? Steve: In the new company? Yes, I would have to say no, it's kind of as I expected. You know, with other acquisitions you start. You know, this kind of here's how it happens. However, embers, I believe, is trying hard to carve out a role where I can exist, let's put it that way. So my title right now is Chief Strategy Officer, and it's a bit nebulous, kind of by design. I can sort of make it what I want and as a result of being chief strategy officer, I can get outside of my lane and people can question it. I'm like everybody needs strategy. That's my title, I'm going to get in your lane, kind of stuff you know. So I tend to kind of bounce around to lots of different projects, objectives so on. I kind of help make sure that it's cohesive, you know, across this travel and expense story, you know. But at the same time I don't have a lot of direct reports, which is great. That usually doesn't go too well either. So so far, so good. Chris: Fingers crossed, that's great, yeah, we we kind of covered kind of the challenges of COVID If you think back prior to that, any other challenges along the way with the first two or three companies, everybody, yeah, yeah, I think people some of those are the best lessons we learned or some of the challenges we go through. I'm just curious to know any kind of lessons from a challenge that you could share with the listeners that might help them when they face something similar. Steve: Oh my God. I mean everybody's made mistakes and if they got lucky along the way and if they don't admit that they're lying, I mean some of the bigger ones. 9-11, we had a solution that was processing about 80% of all corporate travel reservations made in the US. 9-11 hit and we went to zero within about 24 hours, so that was kind of a gut check. Fortunately, travel bounced back fairly quickly, but it made us take a step back and realize how nimble we were If something like that were going to happen again. So that's one, and you know, and there's all the kind of day-to-day stuff. I mean there's fraud, there's employee HR issues that happen. You know there's. I'm not going to get into details on that, but you know you just kind of all right, let's deal with this. You know, don't just look the other way and take care of it. I think the latest I mean the big one right now is just, you know, the whole third party hacking and getting into your network and holding you hostage, stuff like that. You know that's made everybody just super anxious and nervous and to the point where companies are kind of shutting down their network so much that individuals can't do the job. You know, which is causing concern and it's what else are you going to do? I mean, if some employee can click on a link and bring down your network, do? Chris: you just turn off email. You're right, it's creating such a challenge. Everybody, all companies, are being attacked every day from all kinds of angles, and it just takes one and but you also? You can't operate out of fear and you can't let it stop you from doing your business. Steve: Well, they say there's two kinds of companies out there. There's those that have been hacked and those that don't know they've been hacked. So just kind of keep that in mind and I think it's fairly true. I think, you know, it's just almost too easy to get into someone's network and poke around and kind of see what's going on these days. Chris: It's so scary, but I thought you were going to say those who have been hacked and those that will be hacked, but I guess already have you, just don't know it. Well, see, I really loved hearing your story. It's a fascinating industry, and one that you don't really hear much about, but you definitely. It sounds like for 40 years you've been crushing it at it, so congratulations to that. Well, thanks for that. Steve: But also the one thing people don't know about corporate travel is that it sits on a backbone of legacy technology that's probably 40 years old. That has not changed. The GDSs are antiquated, the travel agency systems are antiquated. It's not that hard to come up with something innovative and new in this environment. So I just got lucky to where I got into it and I'm like this thing is so bad. I mean anything you do is going to be innovative. And so we just started coming up with new stuff solving clients' problems and it just kept evolving from there. Like this thing is so bad. I mean anything you do is going to be innovative. And so we just started coming up with new stuff solving clients' problems, and it just kept evolving from there. Chris: Yeah, that's really. You know so many entrepreneurs I've talked to. It's what you just said solving the customer or client's problem. Because what I said earlier, it goes back to asking the questions and listening and then trying to solve that problem. Steve: So many great ideas that come from that across so many industries. Yeah, and just to set up a little process to where you talk with your customers on a regular basis or a group of clients or people you trust and it just happens naturally, it's really not that difficult. Chris: Well, let's turn to a little bit on the lighter side before we wrap this up. I always like to ask people like yourself what was your first job? Steve: oh, my first job, let's see. Uh, I worked at a pet store at junior high. Well, actually first job was mowing yards, right? So everybody every kid did that just to get my allowance money. Then I worked at a pet store in junior high for a short period but fairly quickly realized waiting tables made a lot more money. So I told a guy I was 18, when actually I was 16, and they never really checked. They hired me as a waiter. I was actually kind of a part-time bartender, so I was serving liquor in Houston the strawberry patch I'll probably get them in trouble back when I was 16 years old and just made a ton of money as a, you know, a high schooler. So that was kind of the first. And then, you know, got into computers and writing code at a very early age. I was part of a program at Shell where they gave us mainframe time to go in and kind of play around and then went off to Baylor for computer science and then went to TI and then went to A&M for grad school. Very good, very good. Chris: So okay. So, being a native Texan, do you prefer Tex-Mex or barbecue? Steve: That is not a fair question, because both are pretty dang awesome, but, being in Texas, I think we've got some of the best barbecue on the planet. So Pecan Lodge here in Dallas is, I think, kind of the best, and there's a lot of Tex-Mex, though that's really good as well, yeah, I agree on all points. Chris: I haven't heard of Pecan Lodge before, so I'll have to check that one out. Steve: Yeah, it's in Deep Ellum, so next time you fly in, go in out of Love Field, and it's not too far, it's a 10-minute drive from there. Chris: Deal Noted. And then last thing is you know you've made early in the career, probably never did this and maybe have done since. But if you could take a 30 day sabbatical, where would you go and what would you do? Steve: I actually got a 30 day sabbatical. So a guy hired me or not hired me, but when he brought me on board to run a company he said hey, you know, I threw in there. Just, I read it in a magazine that it was the hot thing for techies to ask for, so I threw it in there and they accepted it. I guess they thought I'd never make it to my five-year anniversary. Anyway, I did and I took the kids and family, went all the way throughout through Europe. So we went to Italy, paris, france, austria, switzerland, whatever you know, just really unplugged for that 30 days. Actually it was a 90 day sabbatical. That's what I took. Wow, so I got a little bit more time. Yeah, it was great, it was great. So if that were to happen today, I'd probably look to do something similar, but nowadays if I want to take 90 days, I probably could just got to ask for it. Chris: Very good, very good. Well, steve, thanks again for taking the time to come on and love hearing your story and all the innovation you brought to the travel industry. Steve: All right. Well, thanks for having me, chris, I really enjoyed it. Good conversation. Chris: Thanks, well, we'll talk soon. Steve: Okay, you bet. Special Guest: Steve Reynolds.

In this episode John talks to The Speaker with the Orange Tie himself, Steve Beckles-Ebusua.  Steve is a school motivational speaker of over 20 years experience, who has reached over one million people. He also had a career in secondary school education and was a coach before specialising in the educational environment. He has spoken in many countries, including Sweden, Germany, Holland, Belgium, Italy and the USA. His organisation also delivers soft skills training to organisations throughout the UK. As well as being an Amazon bestseller, Steve was recently on an expert panel assembled by the Enfield council to discuss exams and revision techniques to support and aid parents in the Enfield area. Steve has his own fortnightly Motivational radio show, which helps people to look beyond their beliefs and exceed their expectations in life. He has special guests who speak about personal development, mental health, physical health, and developing a growth mindset. John and Steve chat about how they met, how Steve's job came about, learning habits, the story of the orange tie, communication, childhood experience informing beliefs and family.   KEY TAKEAWAYS Steve started in Mentoring, Support Work and Teaching before deciding he would like to have his own company as a vehicle to spread his positive mindset. Read more books if you want to learn. Even if you are not into reading, use audiobooks and turn your car into a university. Always learn something new everyday. Steve splits his tasks into 15 minute segments, giving himself a quarter of an hour to achieve each one. In this way momentum is kept up and interest is maintained. The title The Speaker with the Orange Tie came about through a mistaken purchase. Steve was actually hoping for a red tie! This has since expanded to shoes, socks, belts and cars! It is now a uniform to Steve that allows him to present his best self. Communication and interest and interaction with other people is an excellent way of creating good relationships with those around you. It is not dishonest to present a different aspect of your personality to each person, everyone does it. Our belief systems are formed in our formative years. The things we hear about ourselves become truth.  We often mistake our feelings of dislike for circumstance with a dislike for people. Our negative feelings sometimes bleed into interactions surrounding the circumstance we are uncomfortable with.   BEST MOMENTS ‘I think one of the things John, that I always start by saying is I think it's so important in life to know our purpose and I think you've heard that said many times.' – Steve ‘I'm often saying to people, if you ever want to learn anything, don't try to reinvent the wheel. Just get a good book, even if you're not into reading.' – Steve ‘All of this stuff is stuff I've learnt from somewhere else. You know, I'm always reading articles and I'm not much of a book reader myself although I do have my own book. I like to read articles, like short snippets of information, that's how I learn best.' – John ‘The reality is we are kaleidoscopic people and personalities and do not want to adjust!? I mean, you're a coach, you know this better than me.' – Steve ‘I guarantee you that you will hold some memories of experiencing something in those early years that, if they're not challenged, become stronger and stronger as each year goes on and develops into a belief.' – Steve   GUEST RESOURCES Website and Contact : https://www.thespeakerwiththeorangetie.com/   VALUABLE RESOURCES To get in touch - email –  john@johnkennycoaching.com  or book a complimentary call –  https://calendly.com/johnkennycoaching/30min If people want to order a copy of the book then they can just pay postage of £4.95 (RRP £8.99) - www.johnkennycoaching.com/podcast-book-offer Want to be able to address the relationship issues in your life? - Why not book in for a complimentary call and we can discuss how you can get the new started with some new types of relationships - https://calendly.com/johnkennycoaching/30min The Relationship Guy Podcast - https://omny.fm/shows/the-relationship-guy           ABOUT THE HOST I am John Kenny, The Relationship Guy - Coaching people to experience healthy loving relationships.  Having spent a life choosing unhealthy relationships and self sabotaging my own success, I now coach people to live a life they choose. www.therelationshipguy.co.uk   CONTACT METHOD Facebook –  https://www.facebook.com/johnkennycoaching LinkedIn –  https://www.linkedin.com/in/john-kenny-coaching Insta –  https://www.instagram.com/johnkennycoaching/
 Twitter –  https://www.twitter.com/johnkennycoach} YouTube -  https://www.youtube.com/channel/UCHTj9x6Tlo7lcIJITyx-tgQ Clubhouse - @relationshipguySee omnystudio.com/listener for privacy information.

I have had my head down working on some big things since RapidStart CRM growth exploded, and it has been a while since you heard from me. Well, I'm getting back to it with a follow-up chat with Charles Lamanna who recently took over for James Phillips as head of Business Applications for Microsoft. This was my fourth chat with Charles, and it was interesting to back listen to them in order. It really gives you a sense of where Microsoft has come. I managed to catch him in his office having just wrapped up their year-end. Enjoy! If you want to listen to my chats with Charles in order, The first one was October of 2018, the second one was September of 2019, the third one was March of 2020. Transcript Below: Steve: Welcome to the Steve Has a Chat Podcast. Where I call someone out of the blue with a record button on, and hope to have an unscripted conversation about Microsoft business applications. Let's see how it goes. Enjoy. Charles: Hey, this is Charles Lamanna. Steve: Charles. Steve Mordue. How are you doing? Charles: Good. Great to hear from you, Steve. It's been a long time. Steve: It has been a while. Have you got some time for a chat? Charles: For you, anytime. Steve: I appreciate it. Well, I guess the big news for you obviously is putting on the big boy hat, huh? Charles: Yes. I moved up an extra floor in the Advanta building in the Microsoft Campus. Steve: Oh did you? Charles: No, I'm just kidding. But metaphorically speaking at least. Because for folks that don't know, James Phillips leaving in March of this year, I kinda stepped in across all aspects of business applications of Microsoft. And, over the last four years, I've gotten to know the place, know the people, know the business and I'm super excited about the opportunity. And I think the future has never been brighter for business at Microsoft. Steve: Well, I never got the feeling that James held you back, or any of the folks on your team back, but he certainly, we have to give him a lot of credit for really taking this thing to a whole nother level. You weren't here before, I don't think, at least with the business apps, but it was really run by morons before he took over. And he completely turned that thing around and turned it in a whole nother business. And now with you taking over, I'm expecting that to continue. I don't know if there's been some things that have been in your bag that you've wanted to do that James was keeping you from, that you're going to pull out, or if you're just going to continue the path, or what's your thinking now that you've got that gavel? Charles: So definitely not held back. I would say I was super fortunate I worked for James for, I think seven, eight years in total. So I was able to learn a bunch and he was without a doubt, the most supportive manager I've ever had in my career, in terms of both enabling and clearing paths for what we wanted to do from a vision and dreaming perspective. And if it weren't for his support, things like Power Apps would have never gotten off the ground. So, definitely. And I think as we go to the future, we have this amazing foundation. I mean, BizApps is a major and key component and pillar of the Microsoft Cloud. Charles: 10 years ago, you probably would've thought that impossible. Right. To have Dynamics and Power Platform alongside Azure and Office. Now that we're here, let's go take it to the next level. And that's the push, and it's continuing a lot of the great innovation we've already done from a data-first, AI-first approach. Kind of sprinkling in some more collaboration with teams, and really revisiting the end-user experience, the platform, to go increasingly modernize and scale it and make sure that all our components from CRM, to ERP, to Power Platform work great together. Steve: I don't think it could have achieved that status with Dynamics 365 alone. It really took the Power Platform coming into being, I think, to give it the breadth that it needed to be able to get there. With Dynamics 365, we didn't have apps for users to do small things, there was no way it was going to permeate an organization the way the Power Apps do. Charles: Yeah. Yeah, that's right. I say two things are interesting. The first is, Power Platform has allowed us to help more users and more customers with business process transformation, which is what BizApps are all about. Right? Steve: Yeah. Charles: How do you make your sales processes better, your financial processes better, and Power Platform really turbocharged that. And that earned us credibility in a lot of those departments and with a lot of those users, and we have some great data about every user who adopts Power Platform is significantly more likely to adopt Dynamics within the next year or two. So we see that symbiosis working in a way which is incredibly customer-friendly, and it helps our business. Second thing is Power Platform has even helped us reimagine parts of the Dynamics apps themselves. And I think probably two of the best examples are the connectors, which are key to the Power Platform. Charles: You see the connectors starting to show up inside all these Dynamics apps, like Customer Insights uses Power Query for data ingestion, or Viva Sales even connects to Salesforce. So there's this amazing interoperability that we have, and also enabling the end-user. Our team built Viva Sales, even though it's not in the Dynamics or Power Platform brand. But it's this idea of having an integrated experience in Office for sellers, built on connectors and built on the Office integration. So it's changed the way you think about some products, and it's also helped us go expand our user base. Steve: Yeah. I saw I was on a PGI call with that yesterday. Very, very cool stuff. At the last PAC meeting, I was supposed to be on the Viva Sales round table, but I'm like, "Yeah, that sounds boring. I think I'm going to go to this one." And I really, I went to the wrong one, I missed a good one. But you know where I am, right? I'm on the platform. Charles: Yep. Steve: And we're exploding. Our app is continuing to grow on the platform as a low-cost simpler alternative to Dynamics 365 for companies that aren't ready for that. And I'm always bugging you about, "Hey, that cool new feature you guys got in the first-party. When are we going to get that at the platform level? So ISVs, and people that are just building their own stuff from scratch, could take advantage of some of the syncs." We got the Outlook app a while ago, we've been getting some things. And when I saw Viva Sales, that was probably my only disappointment was that, at least as I understand it, it's hardwired to Dynamics or hardwired to Salesforce. And I get that trying to play those two against each other, but it's leaving guys like me out in the cold. Charles: Well, I'd say for Viva Sales, the intent is to support any CRM, and I really do mean that generally. And even customers, because there are customers out there that we talked to today who have homegrown CRMs, they coded 15 years ago. They have a whole dev team still working on it. The idea is to support interoperability with your account records, your lead records, your opportunity records, standard pipeline data. And to do that in a way which works through the connector. So today it'll earn V1, it'll only be Dynamics in Salesforce, but the intent is to make that be a general purpose adapter. And you could have a RapidStart CRM connector, which shows up and supports the contacts the way we want, and it would be connectable. That's not going to happen in the next three months, but that's the ambition. Steve: I can call you in four. Charles: I go down and said... What was that, in four Months? Steve: I can call you in four months. Charles: Yeah. Yes. Yeah. I might not pick up the phone then in four months, no I'm just kidding. Because even talking about, if people are even on Seibal. We should be able to support them with their sales. Because the idea is, you shouldn't have to transform the seller experience at the same pace that you transform your core CRM, your core system of record, and that's just the way the world's moving. Steve: Well, I love the idea that one of the challenges that CRM has always had, of course, is user adoption. It's one more place they need to go to do something. Outlook app helped with that, getting data into CRM without them having to actually go to it. It seems like yet another way for people to engage with their CRM without actually realizing they're engaging with their CRM. Charles: Exactly. Yeah. It's almost like ambient... Yeah for sure. Sorry. Yeah. I say it's almost like ambient CRM basically. How do you make it so that, instead of the user goes to your CRM, the CRM goes to the user where they are. And the outlook app was the beginnings of that. Some of the Team's integrations we've done are the beginnings of that. And that Viva Sales and that whole Viva idea is how do you elevate it? So anywhere you go, your CRM data is accessible without you having to go to a different user interface. Steve: Very cool. Very cool. So I ask you every time we get on a call about exciting features that are coming up. And in particular, maybe even some features that have launched, that didn't take off the way you thought they would and people are just missing something. We have this problem with our app sometimes, people don't understand and so they don't move forward, and it would be perfect for them. And I'm sure there's lots of features and capabilities that you guys broke a sweat building, and know in your heart, this would be awesome, but people don't seem to be getting that. What's a good example of one of those? Charles: I'd say a product which we've had a capability, where we've had a lot of customer usage from a small number of customers, but very deeply and with huge impact, and we wish were with more customers, is probably Conversation Intelligence. I'm not sure if you've seen that around the Sales app, and where that actually will sit in inside of say a phone call or a meeting and help you generate action items, and summaries, and coaching, and help you understand sentiment, and listening and talk ratio. We've used that internally at Microsoft with great success. So our digital sales reps and the folks who work our phones, they are diehard fans. We have this amazing video we released a couple months ago where we actually went out and interviewed these digital sales reps and their managers, and they just were going on and on about how great it is. Charles: And that's rare where you hear that about a piece of technology for a seller. And we have a few other external customers that have gone through that same journey, where they have a thousand digital reps, 2000 digital reps using this and just in love with it. But it's not as pervasive as we thought it would be at this point. And it's one of those things where, it's a product discovery, and easing people into the capability, because then you got to go out of your way to enable it and configure it. So we're doing work now to simplify it, and make it more accessible to more users. And we're doing that partly through Viva Sales, like conversation intelligence, the major capability of Viva Sales. Charles: And the second thing is also, there's even some culture aspects to it. Because if you use it, it's generating transcripts and recordings of a call, and not everyone's necessarily super comfortable with that. So we're even working about how do you enable more features without having to record the call, and how do you enable capabilities without having to get a transcript? Or how do you make it more natural to say, "Hey, I have a sales co-pilot thing. Are you okay if I enable it?" So there's a lot of interesting things, it's never just a technology problem. It's also a discovery and a, I'd say, change culture management problem. Steve: Yeah. I think that's been the challenge with anything AI really. A lot of people, it seem to think it might be a little too futuristic. They look at the benefit and think that's really cool, but they have no idea how to get it. And AI just in general, doesn't feel that approachable to people, even though in certain cases, it's extremely approachable. You don't have to do anything, it's approaching you. So it's a learning curve, you got to wait until my generation dies off and then you guys will see. Charles: I don't have as myopic of you, as you Steve. But I would say that, the big thing that we have to do is, there's been this evolution of AI where the AI is going to be something that automates away what humans do. And what we've realized is, AI is not even remotely close to being able to do that. But what AI can do, is it can turbocharge the people that use it. And so what we're trying to do is, how do we go expose these AI capabilities in a way where you or anyone else who uses them feels so much more productive. And just like when you first got the ability to use PC or a spreadsheet, you're like, "How did I exist before?" We're hoping we'll get to the point where, once you start using some of these AI assistive capabilities, like we've done in Conversation Intelligence, you'll be like, "How did I ever do a customer call before? And I had to take notes on paper while listening as opposed to having the AI take notes for me?" Yeah, exactly. Steve: I'm terrible about that. I'll be chicken scratching over here while I'm talking to people, and then we get off the phone I look at and I can't understand a word I wrote. Charles: Yeah. I like post-it notes next to my desk where I'm always writing stuff down. Steve: Yeah. So what else cool's coming on the horizon that we should be... That sounds like the Conversational Intelligence has been around. Sounds like Viva Sales is going to really bring that to the masses, so that one's on a path. What are some other new things that we should pay attention to that you're able to talk about? Charles: Yeah. Another one of my favorite things, which we've started to reveal some capabilities going back to last Ignite, so November of 2021. And we have some big announcements planned for the second half of 2022, is the new Contact Center related capabilities inside of Dynamics Customer Service. We have Omnichannel, we announced integrated voice, the Nuance acquisition closed, and the Nuance contact center AI team joined my group to align with customer service and contact center. So there's a lot of really exciting innovation happening there. And I'm really excited about the potential to make it super easy to get a comprehensive customer engagement story, without having to wire up eight different pieces of technology and do a ton of different complex integrations. So that's a place where there's a lot of innovation, there's new capabilities, Omnichannel, Power Virtual Agent, even the same type of conversation intelligence applied to support cases, Nuance for their Gatekeeper, which is identity and authentication verification based on voice and biometrics. Charles: There's a lot of cool stuff in that space. And that's one of the places where so many of the customers we work with are trying to improve the customer experience, and to go reduce costs. So I say that's a place where we've had a lot of exciting announcements over the last six to nine months, and we have a whole bunch more planned for the next six to nine months. So I say, stay tuned. And I won't say more than that to avoid getting in trouble by leaking information. But I just say, that's a place to really pay close attention. Steve: Who knew call centers could be cool? Charles: Yeah, exactly. Who would have thought that I'd be talking about contact centers, and how it's the next generation or next frontier of AI applications in 2022. Steve: Oh, well. Well I do have to thank you guys for the low-code advances you've continued to make in that platform. It actually allowed us to launch a, I think we're the first ones to try this, a new Service as a Subscription. Which includes awesome includes deployment, customization, training, everything except development code, which as you know today in so many of these projects, there's so little, if any of that. Charles: Yeah. Steve: Just a few years ago, if you tried to offer something like this, it really would be little more than a support agreement. But now, we're deploying, we're building, we're customizing, we're building entire things for customers all on a monthly subscription. It's an interesting concept, and hopefully I don't go broke, but... Charles: But you know what, it's fascinating. I literally was talking about this with the Power Platform team this morning. About a future where we'll have more partners who are able to sell a comprehensive service agreement, which includes the cloud hosting licenses, but also some incremental custom development and also ongoing maintenance and support. And it'll be almost this whole new industry, which will push a lot of innovation to the edges of the ecosystem, right? Steve: Yep. Charles: Not built by Microsoft, built by partners who really understand particular regions, particular industries, or particular segments. Like y'all are targeting a space where we're not trying to go take Dynamics, CRM, and go bring it down there. You can go build a world-class experience on top of our platform and provide a very much all-in-one, which exactly serves the needs of that audience and that market. And we can stay focused on building the super horizontal platform, which has great performance, great usability, incredible power, those types of things. Steve: Yeah, it sounds great. I'm glad that we had the same idea you guys did. I'll let you know, in a few months, if it was a smart one. Time will tell. Charles: Yes. Yeah. Steve: So, how are the rest of the team doing? It seems like some folks have moved around a little bit in the org, who's moved where? Charles: Yeah. So one of the big things we've been really focused on the engineering side, for the engineering organization, is bringing together strength from a product perspective that target the same type of user. And for example, we have a new customer experience platform team underneath Lori Lamkin, who leads all of our Dynamic Sales apps. So the Core Sales and Viva Sales, as well as commerce, as well as marketing, as well as customer insights. And it's very much focused on revenue generation, customer journeys, customer experiences. And what's great is by bringing those assets together, we have a great answer for B2B customers, as well as B2C. Like if you want to have self service, no touch eCommerce experience with lightweight telesales, you can do that all with those sets of applications. If you want to do a high relationship, high touch B2B sales process, you can do all of that. You're not going to use commerce, but you're probably going to use customer insights and sales, and maybe a little bit of account-based marketing. So we brought together these things, which are solving similar problems under a single leader. And that way the engineering teams can go back and forth between these different places to finish out full end-to-end customer journeys. And so that's a big area that we've spent a lot of time on, and that's a place where it's really the biggest and fastest growing category for us in the Dynamics 365 application portfolio. So that's one interesting example. Jeff Comstock, folks may know him. He's been around Dynamics 365 for a while. He continues customer service, he leads omnichannel, he's done some of this great expansion around the contact center for us. Ray Smith leads our supply chain team. So that includes things like more supply chain. Steve: So Ray moved? Charles: Yeah, yeah, yeah. He by way of acquisition to SAP then moved. He worked in Dynamic Sales for a bit, where people may have known him. And now the supply chain, and really helping us be this new data driven, AI powered, supply chain story for core supply chain execution. Then we also had some exciting announcements around process advisor and the minor acquisition to help turbocharge that. Or Georg Glantschnig who leads our finance room of the house. And basically we call the room of the house, is the collection of products which focus on serving the CFO and the finance department. And that includes the Suplari acquisition, which we had done a couple years ago, as well as the Core Dynamics, 365 finance, HR, and project operations products. Charles: So you can see how we started to build these critical paths around particular departments and particular lines of businesses with our products. And in addition to that, we also of course have Power Platform to support all of it. So it's amazing to see these things come together and converge. And we've been on this incredible run of innovation around Dynamics. I was counting it earlier this year, 29 different products in Dynamics, and really coalesced around these specific areas where we have a lot of energy, and also very well understood. I'd say synergies between the products that we have. So I'd say exciting times. Very exciting times. Steve: Customers are starting to understand it better also. Business Applications was the same thing for a long time. Then it spent the last five years reinventing itself every month, and new things exploding out of Advanta. And I think a lot of customers were having trouble just keeping up with... It's like little whackamole for them. And it takes a little time for customers to absorb what's happening, and what it's for, or what it does, and then to adopt it. And we're seeing that now. We used to have to go out and promote Power Apps to people who didn't understand what this was, or why it was. And now it's the opposite. They always come to us, looking for Power Apps, looking at those sorts of things. So that understanding seems to have finally permeated down to the customer level. But boy, it took a while. Charles: Yeah. It warms my heart. And I would say one of my favorite books is by Jim Collins, 'Good to great.' I always recommend it to folks on my team to read it. And he talks about this idea of the flywheel. It takes time to get a flywheel spinning, for the first period of time it looks like it's barely moving, but then eventually it's going super fast and it's just a blur. And you need to be consistent, and convicted, and believe in the strategy and the approach. And what's amazing about BizApps is for the last four years, we've been on the same mission, the same vision, the same ambition. And we just spend all the folks in advance at turning that flywheel, turning that flywheel. And it's started to reach that blur phase where it's spinning so fast, you can't even see it. Charles: And this, this all started years and years ago with a ton of work, but we're really at that magical moment where customers know what Power Platform is. Customers know that Microsoft gets customer experience and customer engagement. They know that Microsoft can help them optimize their supply chain. And what the good news is once that thing is going, it really builds upon itself, and I think it'll only continue that momentum further. And my favorite story is, I used to always do these executive briefings at Microsoft where we have executives come in from our customers to Redmond and we have a briefing center. It's very nice. And I would always say, let me talk about Power Apps and low-code. Charles: And everybody gives me a blank stare like, "What the heck is Power Apps? What the heck is low-code?" I go in those meetings now, and people know what Power Apps is, and they know the low-code strategy. And the only question is, "how?". Not, "should I?" Or "if?" "How do I do it with you, Microsoft?" And so different from three years ago. So anyway, so you're exactly right. A long winded answer, but I'd say it's exciting to see all of these things come together, and the benefits of just consistently repeating a message that resonates with customers. Steve: I would say at least three quarters of my customer calls today, they're bringing up right out of the gate, "We don't want any development. We want to do everything low-code, no code." So this is coming from the customer side where we used to have to explain to them what low-code, no code meant. Now they're coming demanding, "I only want low-code, no code." I think that they've come to this realization that, while low-code, no code might not be easy enough for your mom to do, it doesn't require a developer, and code does require developer. And once you've got this little blob of code in your environment, it's a black box for you. And so they don't want any of these black boxes. They want everything to be accessible. Steve: Use your knowledge to build us something complex out of low-code, but then I can still go back in there later and manipulate it, adjust it myself, or our team. So they have absolutely bought into that. And I know we originally, a lot of us partners were concerned early on that this was going to reduce the workload for partners, while our workload is more than it has ever been. Although the developers on the bench don't stay as busy as they used to. We've completely pivoted the team from developer heavy to now, we haven't even got a good title for them. A citizen developer doesn't sound right. We tell customers that, but citizen developers is what we've got so... Charles: This guy we found on the street, or gal found on the street, we just asked them to start building out. But no, it makes sense. There is almost this new role which is, it's not just pure coding expertise, it's technical development concept expertise. But even more importantly is business process and solution expertise. And that fusion of those two skill sets, that's the magic. That's what makes it special, because you understand it. Steve: Yeah. The challenge that we have with this brand new model that we just launched, because, first of all, being the first one out there is not always good because people have no idea what you're talking about. They're trying to compare it to other things. But we've got this little caveat that it's all you can eat, everything, except development code. And trying to define what that is hasn't been easy, and you get these customers coming in, "Oh, we're going to need a lot of customization. So this isn't going to work for us." And so you may need a lot of customizations, but you don't need any "development code". Charles: Yeah. Steve: And getting them to grasp that development code and customization are not synonymous, not even close. Charles: Exactly. Steve: Development code is a very small component today of customization. And once I think that they understand that, then we'll probably see more partners coming into a model like this. Because it makes a lot of sense for customers, makes a lot of sense for partners. Charles: Yeah. And if you go look at building solutions that last a decade, this is to your point, code is this little black box opaque thing, which is hard to maintain over time. If it's no code, low-code, it's easy to open it up and reconfigure as business requirements change. And it's how you build solutions that last. And I think we're getting to the phase with business software where customers are expecting to make long term technology bets. You're not going to replace your CRM every five years from now on. It's like building manufacturing plants and warehouses. These are big investments that you need to be able to amortize over a long time, to justify. And so I think to your point, no code doesn't mean no flexibility, no customization, also doesn't mean no agility. It just means you're doing it in a different way. Couldn't say it better myself. Steve: All right. Cool. Hey, listen, I'm going to let you go. I really appreciate you taking the time out of your day here when I caught you, to chat with me about this stuff, always fun talking to you Charles. I'm going to call you in four months and ask you about Viva Sales for the platform. Charles: Sounds good. Sounds good. Steve: I've got you on record there. Charles: So really appreciate you taking the time, giving me a ring, Steve. Hope you have a great rest of the summer. Steve: All right, man. Have a good one. Charles: Yep. You too.  

In this episode, we cover:00:00:00 - Reflections on the Episode/Introduction 00:03:06 - Steve's Bio00:07:30 - The 5 W's of Servers and their Future00:14:00 - Hardware and Software00:21:00 - Oxide Computer 00:30:00 - Investing in Oxide and the Public Cloud00:36:20 - Oxide's Offerings to Customers 00:43:30 - Continious Improvement00:49:00 - Oxide's Future and OutroLinks: Oxide Computer: https://oxide.computer Perfectlyboring.com: https://perfectlyboring.com TranscriptJason: Welcome to the Perfectly Boring podcast, a show where we talk to the people transforming the world's most boring industries. I'm Jason Black, general partner at RRE ventures.Will: And I'm Will Coffield, general partner at Riot Ventures.Jason: Today's boring topic of the day: servers.Will: Today, we've got Steve Tuck, the co-founder and CEO of Oxide Computer, on the podcast. Oxide is on a mission to fundamentally transform the private cloud and on-premise data center so that companies that are not Google, or Microsoft, or Amazon can have hyper scalable, ultra performant infrastructure at their beck and call. I've been an investor in the company for the last two or three years at this point, but Jason, this is your first time hearing the story from Steve and really going deep on Oxide's mission and place in the market. Curious what your initial thoughts are.Jason: At first glance, Oxide feels like a faster horse approach to an industry buying cars left and right. But the shift in the cloud will add $140 billion in new spend every year over the next five years. But one of the big things that was really interesting in the conversation was that it's actually the overarching pie that's expanding, not just demand for cloud but at the same rate, a demand for on-premise infrastructure that's largely been stagnant over the years. One of the interesting pivot points was when hardware and software were integrated back in the mainframe era, and then virtual machines kind of divorced hardware and software at the server level. Opening up the opportunity for a public cloud that reunified those two things where your software and hardware ran together, but the on-premises never really recaptured that software layer and have historically struggled to innovate on that domain.Will: Yeah, it's an interesting inflection point for the enterprise, and for basically any company that is operating digitally at this point, is that you're stuck between a rock and a hard place. You can scale infinitely on the public cloud but you make certain sacrifices from a performance security and certainly from an expense standpoint, or you can go to what is available commercially right now and you can cobble together a Frankenstein-esque solution from a bunch of legacy providers like HP, and Dell, and SolarWinds, and VMware into a MacGyvered together on-premise data center that is difficult to operate for companies where infrastructure isn't, and they don't want it to be, their core competency. Oxide is looking to step into that void and provide a infinitely scalable, ultra-high-performance, plug-and-play rack-scale server for everybody to be able to own and operate without needing to rent it from Google, or AWS, or Microsoft.Jason: Well, it doesn't sound very fun, and it definitely sounds [laugh] very boring. So, before we go too deep, let's jump into the interview with Steve.Will: Steve Tuck, founder and CEO of Oxide Computer. Thank you for joining us today.Steve: Yeah, thanks for having me. Looking forward to it.Will: And I think maybe a great way to kick things off here for listeners would be to give folks a baseline of your background, sort of your bio, leading up to founding Oxide.Steve: Sure. Born and raised in the Bay Area. Grew up in a family business that was and has been focused on heating and air conditioning over the last 100-plus years, Atlas. And went to school and then straight out of school, went into the computer space. Joined Dell computer company in 1999, which was a pretty fun and exciting time at Dell.I think that Dell had just crossed over to being the number one PC manufacturer in the US. I think number two worldwide at Compaq. Really just got to take in and appreciate the direct approach that Dell had taken in a market to stand apart, working directly with customers not pushing everything to the channel, which was customary for a lot of the PC vendors at the time. And while I was there, you had the emergence of—in the enterprise—hardware virtualization company called VMware that at the time, had a product that allowed one to drive a lot more density on their servers by way of virtualizing the hardware that people were running. And watching that become much more pervasive, and working with companies as they began to shift from single system, single app to virtualized environments.And then at the tail end, just watching large tech companies emerge and demand a lot different style computers than those that we had been customarily making at Dell. And kind of fascinated with just what these companies like Facebook, and Google, and Amazon, and others were doing to reimagine what systems needed to look like in their hyperscale environments. One of the companies that was in the tech space, Joyent, a cloud computing company, is where I went next. Was really drawn in just to velocity and the innovation that was taking place with these companies that were providing abstractions on top of hardware to make it much easier for customers to get access to the compute, and the storage, and the networking that they needed to build and deploy software. So, spent—after ten years at Dell, I was at Joyent for ten years. That is where I met my future co-founders, Bryan Cantrill who was at Joyent, and then also Jess Frazelle who we knew working closely while she was at Docker and other stops.But spent ten years as a public cloud infrastructure operator, and we built that service out to support workloads that ran the gamut from small game developers up to very large enterprises, and it was really interesting to learn about and appreciate what this infrastructure utility business looked like in public cloud. And that was also kind of where I got my first realization of just how hard it was to run large fleets of the systems that I had been responsible for providing back at Dell for ten years. We were obviously a large customer of Dell, and Supermicro, and a number of switch manufacturers. It was eye-opening just how much was lacking in the remaining software to bind together hundreds or thousands of these machines.A lot of the operational tooling that I wished had been there and how much we were living at spreadsheets to manage and organize and deploy this infrastructure. While there, also got to kind of see firsthand what happened as customers got really, really big in the public cloud. And one of those was Samsung, who was a very large AWS customer, got so large that they needed to figure out what their path on-premise would look like. And after going through the landscape of all the legacy enterprise solutions, deemed that they had to go buy a cloud company to complete that journey. And they bought Joyent. Spent three years operating the Samsung cloud, and then that brings us to two years ago, when Jess, Bryan, and I started Oxide Computer.Will: I think maybe for the benefit of our listeners, it would be interesting to have you define—and what we're talking about today is the server industry—and to maybe take a step back and in your own words, define what a server is. And then it would be really interesting to jump into a high-level history of the server up until today, and maybe within that, where the emergence of the public cloud came from.Steve: You know, you'll probably get different definitions of what a server is depending on who you ask, but at the highest level, a server differs from a typical PC that you would have in your home in a couple of ways, and more about what it is being asked to do that drives the requirements of what one would deem a server. But if you think about a basic PC that you're running in your home, a laptop, a desktop, a server has a lot of the same components: they have CPUs, and DRAM memory that is for non-volatile storage, and disks that are storing things in a persistent way when you shut off your computer that actually store and retain the data, and a network card so that you can connect to either other machines or to the internet. But where servers start to take on a little bit different shape and a little bit different set of responsibilities is the workloads that they're supporting. Servers, the expectations are that they are going to be running 24/7 in a highly reliable and highly available manner. And so there are technologies that have gone into servers, that ECC memory to ensure that you do not have memory faults that lose data, more robust components internally, ways to manage these things remotely, and ways to connect these to other servers, other computers.Servers, when running well, are things you don't really need to think about, are doing that, are running in a resilient, highly available manner. In terms of the arc of the server industry, if you go back—I mean, there's been servers for many, many, many, many decades. Some of the earlier commercially available servers were called mainframes, and these were big monolithic systems that had a lot of hardware resources at the time, and then were combined with a lot of operational and utilization software to be able to run a variety of tasks. These were giant, giant machines; these were extraordinarily expensive; you would typically find them only running in universities or government projects, maybe some very, very large enterprises in the'60s and'70s. As more and more software was being built and developed and run, the market demand and need for smaller, more accessible servers that were going to be running this common software, were driving machines that were coming out—still hardware plus software—from the likes of IBM and DEC and others.Then you broke into this period in the '80s where, with the advent of x86 and the rise of these PC manufacturers—the Dells and Compaqs and others—this transition to more commodity server systems. A focus, really a focus on hardware only, and building these commodity x86 servers that were less expensive, that were more accessible from an economics perspective, and then ultimately that would be able to run arbitrary software, so one could run any operating system or any body of software that they wanted on these commodity servers. When I got to Dell in 1999, this is several years into Dell's foray into the server market, and you would buy a server from Dell, or from HP, or from Compaq, or IBM, then you would go find your software that you were going to run on top of that to stitch these machines together. That was, kind of, that server virtualization era, in the '90s, 2000s. As I mentioned, technology companies were looking at building more scalable systems that were aggregating resources together and making it much easier for their customers to access the storage, the networking that they needed, that period of time in which the commodity servers and the software industry diverged, and you had a bunch of different companies that were responsible for either hardware or the software that would bring these computers together, these large hyperscalers said, “Well, we're building purpose-built infrastructure services for our constituents at, like, a Facebook. That means we really need to bind this hardware and software together in a single product so that our software teams can go very quickly and they can programmatically access the resources that they need to deploy software.”So, they began to develop systems that looked more monolithic, kind of, rack-level systems that were driving much better efficiency from a power and density perspective, and hydrating it with software to provide infrastructure services to their businesses. And so you saw, what started out in the computer industry is these monolithic hardware plus software products that were not very accessible because they were so expensive and so large, but real products that were much easier to do real work on, to this period where you had a disaggregation of hardware and software where the end-user bore the responsibility of tying these things together and binding these into those infrastructure products, to today, where the largest hyperscalers in the market have come to the realization that building hardware and software together and designing and developing what modern computers should look like, is commonplace, and we all know that well or can access that as public cloud computing.Jason: And what was the driving force behind that decoupling? Was it the actual hardware vendors that didn't want to have to deal with the software? Or is that more from a customer-facing perspective where the customers themselves felt that they could eke out the best advantage by developing their own software stack on top of a relatively commodity unopinionated hardware stack that they could buy from a Dell or an HP?Steve: Yeah, I think probably both, but one thing that was a driver is that these were PC companies. So, coming out of the'80s companies that were considered, quote-unquote, “The IBM clones,” Dell, and Compaq, and HP, and others that were building personal computers and saw an opportunity to build more robust personal computers that could be sold to customers who were running, again, just arbitrary software. There wasn't the desire nor the DNA to go build that full software stack and provide that out as an opinionated appliance or product. And I think then, part of it was also like, hey, if we just focus on the hardware, then got this high utility artifact that we can go sell into all sorts of arbitrary software use cases. You know, whether this is going to be a single server or three servers that's going to go run in a closet of cafe, or it's going to be a thousand servers that are running in one of these large enterprise data centers, we get to build the same box, and that box can run underneath any different type of software. By way of that, what you ultimately get in that scenario is you do have to boil things down to the lowest common denominators to make sure that you've got that compatibility across all the different software types.Will: Who were the primary software vendors that were helping those companies take commodity servers and specialize into particular areas? And what's their role now and how has that transformed in light of the public cloud and the offerings that are once again generalized, but also reintegrated from a hardware and software perspective, just not maybe in your own server room, but in AWS, or Azure, or GCP?Steve: Yeah, so you have a couple layers of software that are required in the operation of hardware, and then all the way up through what we would think about as running in a rack, a full rack system today. You've first got firmware, and this is the software that runs on the hardware to be able to connect the different hardware components, to boot the system, to make sure that the CPU can talk to its memory, and storage, and the network. That software may be a surprise to some, but that firmware that is essential to the hardware itself is not made by the server manufacturer themselves. That was part of this outsourcing exercise in the '80s where not only the upstack software that runs on server systems but actually some of the lower-level downstack software was outsourced to these third-party firmware shops that would write that software. And at the time, probably made a lot of sense and made things a lot easier for the entire ecosystem.You know, the fact that's the same model today, and given how proprietary that is and, you know, where that can actually lead to some vulnerabilities and security issues is more problematic. You've got firmware, then you've got the operating system that runs on top of the server. You have a hypervisor, which is the emulation layer that translates that lower-level hardware into a number of virtual machines that applications can run in. You have control plane software that connects multiple systems together so that you can have five or ten or a hundred, or a thousand servers working in a pool, in a fleet. And then you've got higher-level software that allows a user to carve up the resources that they need to identify the amount of compute, and memory, and storage that they want to spin up.And that is exposed to the end-user by way of APIs and/or a user interface. And so you've got many layers of software that are running on top of hardware, and the two in conjunction are all there to provide infrastructure services to the end-user. And so when you're going to the public cloud today, you don't have to worry about any of that, right? Both of you have probably spun up infrastructure on the public cloud, but they call it 16 digits to freedom because you just swipe a credit card and hit an API, and within seconds, certainly within a minute, you've got readily available virtual servers and services that allow you to deploy software quickly and manage a project with team members. And the kinds of things that used to take days, weeks, or even months inside an enterprise can be done now in a matter of minutes, and that's extraordinarily powerful.But what you don't see is all the integration of these different components running, very well stitched together under the hood. Now, for someone who's deploying their own infrastructure in their own data center today, that sausage-making is very evident. Today, if you're not a cloud hyperscaler, you are having to go pick a hardware vendor and then figure out your operating system and your control plane and your hypervisor, and you have to bind all those things together to create a rack-level system. And it might have three or four different vendors and three or four different products inside of it, and ultimately, you have to bear the responsibility of knitting all that together.Will: Because those products were developed in silos from each other?Steve: Yeah.Will: They were not co-developed. You've got hardware that was designed in a silo separate from oftentimes it sounds like the firmware and all of the software for operating those resources.Steve: Yeah. The hardware has a certain set of market user requirements, and then if you're a Red Hat or you're a VMware, you're talking to your customers about what they need and you're thinking at the software layer. And then you yourself are trying to make it such that it can run across ten or twenty different types of hardware, which means that you cannot do things that bind or provide hooks into that underlying hardware which, unfortunately, is where a ton of value comes from. You can see an analog to this in thinking about the Android ecosystem compared to the Apple ecosystem and what that experience is like when all that hardware and software is integrated together, co-designed together, and you have that iPhone experience. Plenty of other analogs in the automotive industry, with Tesla, and health equipment, and Peloton and others, but when hardware and software—we believe certainly—when hardware and software is co-designed together, you get a better artifact and you get a much, much better user experience. Unfortunately, that is just not the case today in on-prem computing.Jason: So, this is probably a great time to transition to Oxide. Maybe to keep the analogy going, the public cloud is that iPhone experience, but it's just running in somebody else's data center, whether that's AWS, Azure, or one of the other public clouds. You're developing iOS for on-prem, for the people who want to run their own servers, which seems like kind of a countertrend. Maybe you can talk us through the dynamics in that market as it stands today, and how that's growing and evolving, and what role Oxide Computer plays in that, going forward.Steve: You've got this what my co-founder Jess affectionately refers to as ‘infrastructure privilege' in the hyperscalers, where they have been able to apply the money, and the time, and the resources to develop this, kind of, iPhone stack, instead of thinking about a server as a single 1U unit, or single machine, had looked at, well, what does a rack—which is the case that servers are slotted into in these large data centers—what does rack-level computing look like and where can we drive better power efficiency? Where can we drive better density? How can we drive much better security at scale than the commodity server market today? And doing things like implementing hardware Roots of Trust and Chain of Trust, so that you can ensure the software that is running on your machines is what is intended to be running there. The blessing is that we all—the market—gets access to that modern infrastructure, but you can only rent it.The only way you can access it is to rent, and that means that you need to run in one of the three mega cloud providers' data centers in those locations, that you are having to operate in a rental fee model, which at scale can become very, very prohibitively expensive. Our fundamental belief is that the way that these hyperscale data centers have been designed and these products have been designed certainly looks a lot more like what modern computers should look like, but the rest of the market should have access to the same thing. You should be able to buy and own and deploy that same product that runs inside a Facebook data center, or Apple data center, or Amazon, or a Google data center, you should be able to take that product with you wherever your business needs to run. A bit intimidating at the top because what we signed up for was building hardware, and taking a clean sheet paper approach to what a modern server could look like. There's a lot of good hardware innovation that the hyperscalers have helped drive; if you go back to 2010, Facebook pioneered being a lot more open about these modern open hardware systems that they were developing, and the Open Compute Project, OCP, has been a great collection point for these hyperscalers investing in these modern rack-level systems and doing it in the open, thinking about what the software is that is required to operate modern machines, importantly, in a way that does not sink the operations teams of the enterprises that are running them.Again, I think one of the things that was just so stunning to me, when I was at Joyent—we were running these machines, these commodity machines, and stitching together the software at scale—was how much of the organization's time was tied up in the deployment, and the integration, and the operation of this. And not just the organization's time, but actually our most precious resource, our engineering team, was having to spend so much time figuring out where a performance problem was coming from. For example in [clear throat], man, those are the times in which you really are pounding your fist on the table because you will try and go downstack to figure out, is this in the control plane? Is this in the firmware? Is this in the hardware?And commodity systems of today make it extremely, extremely difficult to figure that out. But what we set out to do was build same rack-level system that you might find in a hyperscaler data center, complete with all the software that you need to operate it with the automation required for high availability and low operational overhead, and then with a CloudFront end, with a set of services on the front end of that rack-level system that delight developers, that look like the cloud experience that developers have come to love and depend on in the public cloud. And that means everything is programmable, API-driven services, all the hardware resources that you need—compute, memory, and storage—are actually a pool of resources that you can carve up and get access to and use in a very developer-friendly way. And the developer tools that your software teams have come to depend on just work and all the tooling that these developers have invested so much time in over the last several years, to be able to automate things, to be able to deploy software faster are resident in that product. And so it is definitely kind of hardware and software co-designed, much like some of the original servers long, long, long ago, but modernized with the hardware innovation and open software approach that the cloud has ushered in.Jason: And give us a sense of scale; I think we're so used to seeing the headline numbers of the public cloud, you know, $300-and-some billion dollars today, adding $740-some billion over the next five years in public cloud spend. It's obviously a massive transformation, huge amount of green space up for grabs. What's happening in the on-prem market where your Oxide Computer is playing and how do you think about the growth in that market relative to a public cloud?Steve: It's funny because as Will can attest, as we were going through and fundraising, the prevalent sentiment was, like, everything's going to the public cloud. As we're talking to the folks in the VC community, it was Amazon, Microsoft, and Google are going to own the entirety of compute. We fundamentally disagreed because, A, we've lived it, and b, we went out as we were starting out and talked to dozens and dozens of our peers in the enterprise, who said, “Our cloud ambitions are to be able to get 20, 30, 40% of our workloads out there, and then we still have 60, 70% of our infrastructure that is going to continue to run in our own data centers for reasons including regulatory compliance, latency, security, and in a lot of cases, cost.” It's not possible for these enterprises that are spending half a billion, a billion dollars a year to run all of their infrastructure in the public cloud. What you've seen on-premises, and it depends on who you're turning to, what sort of poll and research you're turning to, but the on-prem market, one is growing, which I think surprises a lot of folks; the public cloud market, of course, it's growing like gangbusters, and that does not surprise a lot of folks, but what we see is that the combined market of on-prem and cloud, you can call it—if on-premise on the order of $100 billion and cloud is on the order of $150 billion, you are going to see enormous growth in both places over the next 10, 15 years.These markets are going to look very, very small compared to where they will be because one of the biggest drivers of whether it's public cloud or on-prem infrastructure, is everything shifting to digital formats. The digitalization that is just all too commonplace, described everywhere. But we're still very, very early in that journey. I think that if you look at the global GDP, less than 10% of the global GDP is on the internet, is online. Over the coming 10, 20 years, as that shifts to 20%, 30%, you're seeing exponential growth. And again, we believe and we have heard from the market that is representative of that $100 billion that investments in the public cloud and on-prem is going to continue to grow much, much more as we look forward.Will: Steve, I really appreciate you letting listeners know how special a VC I am.Steve: [laugh].Will: [laugh]. It was really important point that I wanted to make sure we hit on.Steve: Yeah, should we come back to that?Will: Yeah, yeah yeah—Steve: Yeah, let's spend another five or ten minutes on that.Will: —we'll revisit that. We'll revisit that later. But when we're talking about the market here, one of the things that got us so excited about investing in Oxide is looking at the existing ecosystem of on-prem commercial providers. I think if you look at the public cloud, there are fierce competitors there, with unbelievably sophisticated operations and product development. When you look at the on-prem ecosystem and who you would go to if you were going to build your own data center today, it's a lot of legacy companies that have started to optimize more for, I would say, profitability over the last couple of years than they have for really continuing to drive forward from an R&D and product standpoint.Would love maybe for you to touch on briefly, what does competition for you look like in the on-prem ecosystem? I think it's very clear who you're competing with, from a public cloud perspective, right? It's Microsoft, Google, Amazon, but who are you going up against in the on-prem ecosystem?Steve: Yeah. And just one note on that. We don't view ourselves as competing with Amazon, Google, and Microsoft. In fact, we are ardent supporters of cloud in the format, namely this kind of programmable API-fronted infrastructure as being the path of the future of compute and storage and networking. That is the way that, in the future, most software should be deployed to, and operated on, and run.We just view the opportunity for, and what customers are really, really excited about is having those same benefits of public cloud, but in a format in which they can own it and being able to have access to that everywhere their business needs to run, so that it's not, you know, do I get all this velocity, and this innovation, and this simplicity when I rent public cloud, or do I own my infrastructure and have to give up a lot of that? But to the first part of your question, I think the first issue is that it isn't one vendor that you are talking about what is the collection of vendors that I go to to get servers, software to make my servers talk to each other, switches to network together these servers, and additional software to operate, and manage, and monitor, and update. And there's a lot of complexity there. And then when you take apart each one of those different sets of vendors in the ecosystem, they're not designing together, so you've got these kind of data boundaries and these product boundaries that start to become really, really real when you're operating at scale, and when you're running critical applications to your business on these machines. And you find yourself spending an enormous amount of the company's time just knitting this stuff together and operating it, which is all time lost that could be spent adding additional features to your own product and better competing with your competitors.And so I think that you have a couple of things in play that make it hard for customers running infrastructure on-premises, you've got that dynamic that it's a fractured ecosystem, that these things are not designed together, that you have this kit car that you have to assemble yourself and it doesn't even come with a blueprint of the particular car design that you're building. I think that you do have some profit-taking in that it is very monopolized, especially on the software side where you've only got a couple of large players that know that there are few alternatives for companies. And so you are seeing these ELAs balloon, and you are seeing practices that look a lot like Oracle Enterprise software sales that are really making this on-prem experience not very economically attractive. And so our approach is, hardware should come with all the software required to operate it, it should be tightly integrated, the software should be all open-source. Something we haven't talked about.I think open-source is playing an enormous role in accelerating the cloud landscape and the technology landscapes. We are going to be developing our software in an open manner, and truly believe whether it's from a security view through to the open ecosystem, that it is imperative that software be open. And then we are integrating the switch into that rack-level product so that you've got networking baked in. By doing that, it opens up a whole new vector of value to the customer where, for example, you can see for the first time what is the path of traffic from my virtual machine to a switchboard? Or when things are not performing well, being able to look into that path, and the health, and see where things are not performing as well as they should, and being able to mitigate those sorts of issues.It does turn out if you are able to get rid of a lot of the old, crufty artifacts that have built up inside even these commodity system servers, and you are able to start designing at a rack level where you can drive much better power efficiency and density, and you bake in the software to effectively make this modern rack-level server look like a cloud in a box, and ensure these things can snap together in a grid, where in that larger fleet, operational management is easy because you've got the same automation capabilities that the big cloud hyperscalers have today. It can really simplify life. It ends up being an economic win and maybe most importantly, presents the infrastructure in a way that the developers love. And so there's not this view of the public cloud being the fast, innovative path for developers and on-prem being this, submit a trouble ticket and try and get access to a VM in six days, which sadly is the experience that we hear a lot of companies are still struggling with in on-prem computing.Jason: Practically, when you're going out and talking to customers, you're going to be a heterogeneous environment where presumably they already have their own on-prem infrastructure and they'll start to plug in—Steve: Yeah.Jason: —Oxide Computer alongside of it. And presumably, they're also to some degree in the public cloud. It's a fairly complex environment that you're trying to insert yourself into. How are your customers thinking about building on top of Oxide Computer in that heterogeneous environment? And how do you see Oxide Computer expanding within these enterprises, given that there's a huge amount of existing capital that's gone into building out their data centers that are already operating today, and the public cloud deployments that they have?Steve: As customers are starting to adopt Oxide rack-level computing, they are certainly going to be going into environments where they've got multiple generations of multiple different types of infrastructure. First, the discussions that we're having are around what are the points of data exfiltration, of data access that one needs to operate their broader environment. You can think about handoff points like the network where you want to make sure you've got a consistent protocol to, like, BGP or other, to be able to speak from your layer 2 networks to your layer 3 networks; you've got operational software that is doing monitoring and alerting and rolling up for service for your SRE teams, your operations teams, and we are making sure that Oxide's endpoint—the front end of the Oxide product—will integrate well, will provide the data required for those systems to run well. Another thorny issue for a lot of companies is identity and access management, controlling the authentication and the access for users of their infrastructure systems, and that's another area where we are making sure that the interface from Oxide to the systems they use today, and also resident in the Oxide product such as one wants to use it directly, has a clean cloud-like identity and access management construct for one to use. But at the highest level it is, make sure that you can get out of the Oxide infrastructure, the kind of data and tooling required to incorporate into management of your overall fleet.Over time, I think customers are going to experience a much simpler and much more automated world inside of the Oxide ecosystem; I think they're going to find that there are exponentially fewer hours required to manage that environment and that is going to inevitably just lead to wanting to replace a hundred racks of the extant commodity stack with, you know, sixty racks of Oxide that provide much better density, smaller footprint in the data center, and again, software-driven in the way that these folks are looking for.Jason: And in that answer, you alluded to a lot of the specialization and features that you guys can offer. I've always loved Alan Kay's quote, “People who are really serious about software make their own hardware.”Steve: Yeah.Jason: Obviously, you've got some things in here that only Oxide Computer can do. What are some of those features that traditional vendors can't even touch or deliver that you'll be able to, given your hardware-software integration?Steve: Maybe not the most exciting example, but I think one that is extremely important to a lot of the large enterprise company that we're working with, and that is at a station, being able to attest to the software that is running on your hardware. And why is that important? Well, as we've talked about, you've got a lot of different vendors that are participating in that system that you're deploying in your data center. And today, a lot of that software is proprietary and opaque and it is very difficult to know what versions of things you are running, or what was qualified inside that package that was delivered in the firmware. We were talking to a large financial institution, and they said their teams are spending two weeks a month just doing, kind of a proof of trust in their infrastructure that their customer's data is running on, and how cumbersome and hard it is because of how murky and opaque those lower-level system software world is.What do the hyperscalers do? They have incorporated hardware Root of Trust, which ensures from that first boot instruction, from that first instruction on the microprocessor, that you have a trusted and verifiable path, from the system booting all the way up through the control plane software to, say, a provisioned VM. And so what this does is it allows the rest of the market access to a bunch of security innovation that has gone on where these hyperscalers would never run without this. Again, having the hardware Root of Trust anchored at a station process, the way to attest all that software running is going to be really, really impactful for more than just security-conscious customers, but certainly, those that are investing more in that are really, really excited. If you move upstack a little bit, when you co-design the hardware with the control plane, both the server and the switch hardware with the control plane, it opens up a whole bunch of opportunity to improve performance, improve availability because you now have systems that are designed to work together very, very well.You can now see from the networking of a system through to the resources that are being allocated on a particular machine, and when things are slow, when things are broken, you are able to identify and drive those fixes, in some cases that you could not do before, in much, much, much faster time, which allows you to start driving infrastructure that looks a lot more like the five nines environment that we expect out of the public cloud.Jason: A lot of what you just mentioned, actually, once again, ties back to that analogy to the iPhone, and having that kind of secure enclave that powers Touch ID and Face ID—Steve: Yep.Jason: —kind of a server equivalent, and once again, optimization around particular workflows, the iPhone knows exactly how many photos every [laugh] iOS user takes, and therefore they have a custom chip dedicated specifically to processing images. I think that tight coupling, just relating it back to that iOS and iPhone integration, is really exciting.Steve: Well, and the feedback loop is so important because, you know, like iPhone, we're going to be able to understand where there are rough edges and where things are—where improvements can even can continue to be made. And because this is software-driven hardware, you get an opportunity to continuously improve that artifact over time. It now stops looking like the old, your car loses 30% of the value when you drive it off the lot. Because there's so much intelligent software baked into the hardware, and there's an opportunity to update and add features, and take the learnings from that hardware-software interaction and feed that back into an improving product over time, you can start to see the actual hardware itself have a much longer useful life. And that's one of the things we're really excited about is that we don't think servers should be commodities that the vendors are trying to push you to replace every 36 months.One of the things that is important to keep in mind is as Moore's laws is starting to slow or starting to hit some of the limitations, you won't have CPU density and some of these things, driving the need to replace hardware as quickly. So, with software that helps you drive better utilization and create a better-combined product in that rack-level system, we think we're going to see customers that can start getting five, six, seven years of useful life out of the product, not the typical two, or three, or maybe four that customers are seeing today in the commodity systems.Will: Steve, that's one of the challenges for Oxide is that you're taking on excellence in a bunch of interdisciplinary sciences here, between the hardware, the software, the firmware, the security; this is a monster engineering undertaking. One of the things that I've seen as an investor is how dedicated you have got to be to hiring, to build basically the Avengers team here to go after such a big mission. Maybe you could touch on just how you've thought about architecting a team here. And it's certainly very different than what the legacy providers from an on-prem ecosystem perspective have taken on.Steve: I think one of the things that has been so important is before we even set out on what we were going to build, the three of us spent time and focused on what kind of company we wanted to build, what kind of company that we wanted to work at for the next long chunk of our careers. And it's certainly drawing on experiences that we had in the past. Plenty of positives, but also making sure to keep in mind the negatives and some of the patterns we did not want to repeat in where we were working next. And so we spent a lot of time just first getting the principles and the values of the company down, which was pretty easy because the three of us shared these values. And thinking about all the headwinds, just all the foot faults that hurt startups and even big companies, all the time, whether it be the subjectivity and obscurity of compensation or how folks in some of these large tech companies doing performance management and things, and just thinking about how we could start from a point of building a company that people really want to work for and work with.And I think then layering on top of that, setting out on a mission to go build the next great computer company and build computers for the cloud era, for the cloud generation, that is, as you say, it's a big swing. And it's ambitious, and exhilarating and terrifying, and I think with that foundation of focusing first on the fundamentals of the business regardless of what the business is, and then layering on top of it the mission that we are taking on, that has been appealing, that's been exciting for folks. And it has given us the great opportunity of having terrific technologists from all over the world that have come inbound and have wanted to be a part of this. And we, kind of, will joke internally that we've got eight or nine startups instead of a startup because we're building hardware, and we're taking on developing open-source firmware, and a control plane, and a switch, and hardware Root of Trust, and in all of these elements. And just finding folks that are excited about the mission, that share our values, and that are great technologists, but also have the versatility to work up and down the stack has been really, really key.So far, so great. We've been very fortunate to build a terrific, terrific team. Shameless plug: we are definitely still hiring all over the company. So, from hardware engineering, software engineering, operations, support, sales, we're continuing to add to the team, and that is definitely what is going to make this company great.Will: Maybe just kind of a wrap-up question here. One of the things Jason and I always like to ask folks is, if you succeed over the next five years, how have you changed the market that you're operating in, and what does the company look like in five years? And I want you to know as an investor, I'm holding you to this. Um, so—Steve: Yeah, get your pen ready. Yeah.Will: Yeah, yeah. [laugh].Steve: Definitely. Expect to hear about that in the next board meeting. When we get this product in the market and five years from now, as that has expanded and we've done our jobs, then I think one of the most important things is we will see an incredible amount of time given back to these companies, time that is wasted today having to stitch together a fractured ecosystem of products that were not designed to work together, were not designed with each other in mind. And in some cases, this can be 20, 30, 40% of an organization's time. That is something you can't get back.You know, you can get more money, you can—there's a lot that folks can control, but that loss of time, that inefficiency in DIY your own cloud infrastructure on-premises, will be a big boon. Because that means now you've got the ability for these companies to capitalize on digitalizing their businesses, and just the velocity of their ability to go improve their own products, that just will have a flywheel effect. So, that great simplification where you don't even consider having to go through and do these low-level updates, and having to debug and deal with performance issues that are impossible to sort out, this—aggregation just goes away. This system comes complete and you wouldn't think anything else, just like an iPhone. I think the other thing that I would hope to see is that we have made a huge dent in the efficiency of computing systems on-premises, that the amount of power required to power your applications today has fallen by a significant amount because of the ability to instrument the system, from a hardware and software perspective, to understand where power is being used, where it is being wasted.And I think that can have some big implications, both to just economics, to the climate, to a number of things, by building and people using smarter systems that are more efficient. I think generally just making it commonplace that you have a programmable infrastructure that is great for developers everywhere, that is no longer restricted to a rental-only model. Is that enough for five years?Will: Yeah, I think I think democratizing access to hyperscale infrastructure for everybody else sounds about right.Steve: All right. I'm glad you wrote that down.Jason: Well, once again, Steve, thanks for coming on. Really exciting, I think, in this conversation, talking about the server market as being a fairly dynamic market still, that has a great growth path, and we're really excited to see Oxide Computer succeed, so thanks for coming on and sharing your story with us.Steve: Yeah, thank you both. It was a lot of fun.Will: Thank you for listening to Perfectly Boring. You can keep up the latest on the podcast at perfectlyboring.com, and follow us on Apple, Spotify, or wherever you listen to podcasts. We'll see you next time.

I have had my head down working on some big things, and it has been a while since you heard from me. Well, I'm getting back to it with a follow-up chat with Toby Bowers, the Leader of the Microsoft Bizapps ISV Program. I managed to catch him in his car, and got a great update on some new things happening in the ISV arena. Enjoy! Transcript Below: Toby: Hi, this is Toby. Steve: Hey Toby, Steve Mordue, how's it going? Toby: Hey, Steve. I'm doing well. Thanks. How are you? Steve: Not too bad. I catch you at a decent time? Toby: You've caught me at a fine time. I'm actually in the car at the moment. I'm just taking my team out for a little celebratory launch after our big Inspire event and also our Ready event earlier this week. So it's actually a good time. Let me just pull over so we can have a chat. Steve: It's Been a pretty frantic couple of weeks for you guys. Toby: Frantic, but good. Yeah. Yeah. We had a great showing at Inspire. We made some exciting announcements across the business applications business, but especially around our ISV program, ISV Connect, as you and I have chatted about before. So, it's been good. Steve: Well that's [crosstalk 00:00:50]- Toby: How about you [crosstalk 00:00:51]. Steve: [crosstalk 00:00:51] the reason for my call is to try and catch up on ISV Connect. We talked some time ago about some things that you kind of had just inherited this role from Googs who moved on and were kind of getting your feet wet. Now you've had a close to a year in this position, right? Toby: Yeah, that's right. That's right. I remember our initial chat and I think in fact I'm guilty, Steve, because we agreed to speak a little bit more often, but it's been an interesting year this past year, as we all know, but yeah, it's been almost a full year of execution since we last spoke and I even remember Steve, the nice article you wrote with some suggestions for me as I sort of took over. Toby: Yeah, I'd love to actually go back to that. We can talk about a little bit about some of the enhancements and announcements that we made last week. Steve: Yeah. I mean last week, I think for a lot of the ISV's that they weren't thrilled with some things as the program got launched, they were starting to kind of get their arms around it. But some of these announcements that I was hearing and hopefully we can talk about today, anything of course isn't NDA, I think should make the ISV community pretty happy. It's making me pretty happy. And really kind of throw some gas on that fire. Toby: Yeah. Well, absolutely. I'd love to reinforce it. I know, I know you get a lot of people listening to your impromptu calls here. So why don't I do this? Let me maybe just set a little bit of context, just kind of where we left off Steve, and then I can hit on the high notes of what we announced and then we can dive into any particular areas. That sound all right? Steve: Yeah. You are pulled over, right? Toby: I am pulled over now, yes. Steve: Okay. Toby: You got my full attention. Steve: All right sure, kind of hit some of the highlights. Toby: Yeah. Yeah, for sure. Well, for those who don't know, we originally set out with the ISV Connect program a couple of years ago to attract ISV's to our platform, building and extending upon it. That platform being both Dynamics 365 and the power platform with a specific focus on partners who had great industry or vertical IP to enhance the portfolio and delivering better value to our joint customers. So through the program itself, it's a revenue share program and we reinvest back in the ecosystem in the form of platform benefits, go to market benefits, co-selling with our field. Toby: So when I sort of took over Steve, I wanted to sort of get a full year of execution in place. And in that first year we were pretty happy with the numbers. We have over 700 ISV's enrolled in the program. Now we use AppSource as sort of the cornerstone of the program. We have, we have 1400 apps or more certified in AppSource. But after that first year, I really with the team wanted to understand how things were landing, and I think your feedback was good Steve. We did a bunch of research. We do partner satisfaction surveys. I of course talked to a lot of partners in my travels. Steve: [crosstalk 00:03:59] in a year's time, you can kind of get a pretty good gauge on what was working well? What could work better? What wasn't working well? What do we need to just abandon? What do we need to step on? And I kind of got the feeling that was this readjustment that we just saw was kind of bringing some of those things to light. Toby: That's exactly right Steve. I mean, it's such a diverse ecosystem of emerging partners to large mature partners across a pretty vast portfolio. So, it was a diverse set of feedback, but you're spot on. We wanted to give it a little bit of time, but then check in and listen and make some adjustments. So that's what we did, based on a lot of the feedback we got. Toby: I'd sort of summarize what we changed in three big areas Steve, the first is that the business model itself, the fee structure, and we talked about this last time, but not only having an investible model where you can reinvest, but actually investing in the ecosystem, especially as it's growing like this business is growing. Toby: The second thing was a lot of feedback around the go to market, whether it was the marketing benefits, the co-selling with our field, really just getting that value proposition right Steve, and really delivering on the promise we made. We needed to balance that equation a little bit and equalize the effort. Toby: And then the third piece is really around the platform itself. And again, we've talked about this in the past, but just the platform, the tooling, dev test environments, app sources, and marketplace itself. Toby: So those were the three key areas that we sort of listened and got a lot of good feedback around. So with that in mind, what we actually announced at the event is that first of all, back on the business model we're significantly reducing the rev share fees down from 10 and 20%, which you might recall, we had a standard tier and a premium tier. So we were bringing those fees down from 10 and 20% to 3%, just a flat 3% going forward. Steve: That's across the board? Toby: That's across the board. And in fact, it was part of a broader announcement we made as Microsoft, Steve, where we're also bringing our commercial marketplace fees, so that's both Azure Marketplace and app sources. We get transact capabilities down to that same flat 3%. Steve: So what's the motivation behind that? I mean, what is it that they're hoping that will accomplish for Microsoft? Toby: Yeah, it's interesting. If you catch any of the sessions, even starting with Satya, he really talks about Microsoft wanting to be the platform for platform creators. And then if you parlay that into what Nick Parker said and Charlotte Marconi around being the best platform for partners to do business on, it really just came down to helping the partners keep more of their margin to invest in their growth. Toby: So it's not a P&L, a profit center for Microsoft. It's a way to deliver benefits. We think it's pretty differentiated in the market compared to some of our peers. And it was sort of interesting to see, because we were planning on bringing the fees down for ISV Connect specifically, and then we started to align across the organization and just thought, gosh, we should just do this in a very consistent way across the entire Microsoft Cloud with that one flat 3%. Steve: So the math equation had to work out something like, if we dropped this to 3%, that's going to grow that side of the business significantly, which is going to increase platform sales, right? There has to be an up for the down. And I guess maybe... I mean, not that the platform wasn't already growing by leaps and bounds, but somebody must've been thinking this thing can grow a lot faster if we get rid of some of these hurdles. Toby: You're exactly right. I mean, it's kind of what we've talked about in the past. Just the value that an ISV ecosystem brings to Microsoft with that, whether it's the industry relevance, industry specific IP, or just a growing ecosystem in general. I don't know if you'd caught what we just did, our earnings earlier this week, but Dynamics 365 is growing 43% year over year, we doubled our power apps customer base. And so to your point, the business is growing, the platform is growing, and we want the ecosystem to grow and we want to attract as many partners to do that as possible. Steve: So, I mean, you can't reduce fees and increase the benefit, you have to have taken some things away or maybe gotten rid of some things that weren't being utilized, or how did that kind of offset? Toby: Yeah. Great question. Yeah, so we are investing deliberately to build this out and kind of putting our money where our mouth is, but we did, you're spot on. We learned a lot around the benefits, the go to market benefits in particular, the second key thing we announced is that we are reducing just down to one tier at that flat 3%. So no more 10% and 20% or a standard and a premium tier. And we're reducing the thresholds within that one tier for partners to unlock those go to market benefits and those marketing benefits. And then what I heard, especially from partners, again, to my point around, you've got some mature partners and some emerging partners, it's not a one size fits all. And so we've got an option sort of an, a lA carte, option for partners to choose marketing benefits that make the most sense for their business. So we just tried to simplify things and streamline things a little bit. Steve: You know, I talked to a lot of partners. We're, kind of unique in that our application is free. So, the revenue shared didn't really come into play for what we were doing because there wasn't a fee for our app or any recurring services with it. But you know, a lot of these ISV's their business is significantly different. They've got revenue generating applications that run on top of your platform. Many of them that kind of told me in confidence that they just weren't paying the fees. They were getting the notice from Microsoft saying, "Hey, please do us a favor and tell us how much money you've made and what you owe us." And many of them were just kind of ignoring that. Steve: I guess if we're getting down into a 3% range, it'd probably make it a little easier for some people to be more honest about things too you think? Toby: Yeah. Well, yeah we hope so. Again, that was kind of my point around balancing the equation and making sure that we're delivering on the promise that we set out with the program itself. And I talked to a lot of partners as well, and there's definitely benefit being realized, whether it's from a marketing perspective or co-selling with our field, again, based on what's important to their business, but you're right, we do think by reducing it to this level and also just getting better at delivering the benefits in a consistent way, we'll have more partners participating in the program. Toby: The one thing I would say, Steve, that I was just going to close off on with this sort of consistency across Microsoft is we also realized that's our value proposition. If we can not only have a similar model with the 3% marketplace fee and ISV Connect fees across Microsoft, but a similar model to the way we deliver those benefits, to the way we engage with technical resources or engage from a co-selling perspective across Azure Teams and 365 Dynamics Power Platform, that's kind of how we differentiate ourselves versus, the rest of the players out in the market. Toby: So we made a bunch of enhancements and announcements across the business Azure teams, ISV Connect obviously, and you'll see us continue to sort of work towards a much more consistent approach from a Microsoft Cloud perspective, because obviously we'd love it if partners were integrating with Teams. We have over 250 million monthly active users with Teams now driving dynamics integrations all the way through to CDM and Dataverse and integration into Azure Synapse. Those are the partners we want to work with and the type of partners we want to support and go to market with. Steve: Well, I'll tell you, I think the 3% has probably eliminated a hurdle for a partner, certainly I remember at the time a lot of partners complaining about the 10 and 20 saying things like, "If it was like three." Okay, well it's three now, so shut up and move forward. Toby: Yeah. We've had a lot of- Steve: And it's interesting, because it's kind of the way we sell is I guess for an industry ISV who built something specifically for Dynamics 365, maybe they approach things a little different. Our approach is more, we really try and sell the potential of the platform because we've got a simple CRM. So we're up against a lot of competing simple CRMs. And when you open one of their CRMs and open, rapid start, for example, they look very similar and do very similar things. So for us, we really have to sell the value proposition of, hey, behind that little CRM that you're using from Acme Cloud CRM company is really nothing. You've got the extent of what you can do with that right there in front of you and there's nothing more that can be done, and we really lean in hard on the potential for things like integration with Teams, with things like integration with Azure. Steve: Obviously the integration with Microsoft 365, all of the pieces that are available in the power platform that we haven't enabled in our app that are there to be enabled, you like the forums and some of the AI stuff, it definitely seems to be a huge differentiator in that sales conversation. Toby: Yeah. Well, that's great to hear that's really what we're trying to get right and stitch together the teams if they exist across Microsoft and iron those out. I think your company is a great example of that Steve, and I know you talked to a bunch of our partners and sort of as an independent third party, we had a few partners join us at inspire. Icertis has been a longstanding partner of ours. They're a similar story from, from Azure Dynamics Teams really across the board, and getting more and more focused on industry solutions with their particular IP. Toby: And then we had more emerging partners like Karma, Frank at Karma talked to us about some of the benefits we're building into the platform, specifically license management, and now he's taken advantage of that. And we have big partners like Sycor, that's been working with us for a long time on the Azure side of the business and is doing some really interesting things now on the dynamic side and sees value in that co-sell motion. Toby: So I think that value prop is what we're trying to land, and then we're seeing lots of different types of partners take advantage of it in different ways, which is great to see. Steve: Yeah, it's not often that you see both a cost of participation come down and the value of the benefits go up. And when we talk about benefits, and before, you and I have talked about some of these go to market benefits, there's a segment of ISV's that could make use of those probably mostly new ISV's that don't really understand that system. Steve: But for a lot of the ISV's, they really didn't see value there, but in the meantime they're maintaining their own licensing systems and their own transaction systems and things like that, which as an ISV, that's just like a tax. You're building your solution to solve a particular problem, but you can't just stop after you built this wonderful solution, you got to protect it, you got to monetize it. So those things ended up being just kind of attacks. Steve: And, every ISV out there has had to kind of build their own system for licensing and transacting. And you guys coming through now recently here would be with the licensing capability we were in that pilot, and that thing's got some great potential, a couple of things left for them to do on that to get that really where it's going to solve a lot of problems that ISV's have had, even with their own licensing. Steve: Because with your own external licensing system, you can only do so much, but working with one that's on the platform, that's essentially the same one you guys are utilizing, is going to be huge for ISV's, and then we'll get to transactability, that's just going to close another piece that ISV's have had to deal with, especially when you talk about those startup ISV's, they know an industry and they can build an app, but when it comes to licensing and transacting, and if they can just tick a button and plug right into a couple of those things, that's going to lower the bar to entry and make it a lot easier for some of those folks to get in I think. Toby: Yeah, I hope that you're right Steve, in fact, I didn't know you were working with Julian Payor and the team on piloting the license management stuff. It's great to hear your feedback. That was kind of the whole intent with the journey. If I rewind a bit with AppSource itself, you'll recall we had to do quite a bit of work on the overall user experience for AppSource. We worked hard with the engineering team to improve that, improve discoverability and search capabilities and just sort of the plumbing underneath. And then the next step was, was licensed management, which we've just GA'd working again with the engineering team, and then from there, to your point, the value proposition, a lot of ISV's put all this together and then you add transactability and the ability to actually sell your stuff on our marketplace to what's now more than 4 million monthly shoppers, going to that destination is it is definitely a point of value that I've heard positive feedback from ISV's on. Toby: So that's why we really invested there. I know it's taking us a little bit of time to get there, but that was another key announcement. We announced license management later in the fiscal year. We'll have translatability and AppSource for our customer engagement apps, for power apps, and then we'll continue to roll out a roadmap from there. Toby: And then the other piece I forgot to mention Steve, we made some noise about as well, was these new sandbox environments. And I know you've given me this feedback before, but you know, sort of in the broader internal use rights world, the value in having sandbox environments for our partners to do dev tests and do customer demos around, I heard loud and clear from you and from other partners. And so that's the other thing we announced. We have these new discounted skews, which are basically just at cost skews across the business for those dev test environments. And then for partners who are participating in ISV Connect and hitting those new lower reduced rev share thresholds, we'll provide those licenses for free. Toby: So we think that's going to be a great new benefit for partners as well, more on that technical and platform side of things. Steve: Yeah. Particularly for the ISV's, because ISV's don't necessarily see a lot of value or need to get Microsoft competencies. Competencies are definitely, as a program that was designed for resellers to demonstrate their competence. But a lot of ISV's don't want to have a need for that. And that's where [inaudible 00:19:22] had historically kind of been tied was to those competencies. Steve: So is there any talk about any sort of... I mean, they did do that kind of short-lived ISV competency, which was primarily around, hey, if you've got an app in AppSource you qualify. Here's some IUR. Steve: So this new program will replace that, but are they going to be revisiting any sort ISV competencies or need? Toby: Yeah, well I won't say too much as far as future plans are concerned, but what I can say Steve is that we did this for biz apps, we did it for ISV Connect because that's our program and we got feedback and we think there's value in that. Toby: I did mention that going forward we'll have a more consistent approach across Microsoft Cloud. There's lots of different benefits out there. Azure Credits, we announced some new things around Teams. And so we just need to, as one Microsoft, provide that to our partners in a consistent delivery through these benefits so that we can support that kind of value proposition we talked about earlier. So look for more from us in that area. You're spot on, on the competency side. And I wouldn't even say resellers, I'd say more SI, system integrators services partners. Steve: Yeah. Toby: The key difference there is, we want those guys to be able to differentiate their organization. As a company, you can say, "I've got 15 certified individuals in this role-based certification. And I've got this many credits to my business that make me a gold partner at an organization level"- Steve: Which is something a customer looking at SI would be looking for. Toby: Right. Steve: But when you're looking at an ISV solution, they're really just looking at the functionality. Toby: It's the app, right? You would want to badge in app versus badge and organization. And so that's the key difference there. And I think we've kind of figured that out and again, you'll see us do more in that space going forward. Steve: Yeah. I just want to mention, just go back for a second to make sure everybody is aware that the transactability and the licensing are optional. These are things that you can take advantage of if you spend a ton of money on your own systems, nobody's going to expect you to rip and replace. These are really designed for... I mean when I think of a partner like myself, if I can get out of the license management and have transactability just be automatic, where all I really have to do is focus on building my IP, getting it in AppSource, hopefully promoting it properly, but then the licensing becomes automatic and the transactability becomes automatic, and I'm just getting money coming into my account. Of course, you guys are scraping your 3%, which I don't begrudge because your given me those tools. That just makes things a lot easier. Toby: That's right. And you're right, it's not mandatory. It's again what makes sense for the partner. And so, you can do business with us and ISV Connect outside of the marketplace and work with us on the new 3%, get those benefits, or you can transact in the marketplace, it's that same 3%. And it's a different benefit. You get that whole commerce system, you get that whole billing engine. You don't have to worry about that. And there's a lot of ISV's out there that see value in that. So yeah, you're spot on. Steve: Yeah. I remember Goose had kind of recharacterized the revenue share after the kind of flap up from some of the ISV's about the benefits and stuff and he recharacterized it as a cost for the use of the platform that you're building on top of a platform that Microsoft has built, Microsoft maintains, Microsoft advances. So look at that as a cost for that. And I think you still kind of need to look at that as a cost for that. It's not 3% for licensing and transactability, it's a cost for maintaining the platform, there's these pieces you can take advantage of or not. But if you're not taking advantage of license management, transactability, it doesn't mean you don't have to pay the fee. You're paying the fee for something else. Toby: Yeah. Steve: I'm trying to head off some things I know I may hear from some folks [inaudible 00:23:24] licensing. No, no, no. Toby: Yeah, yeah, yeah. You're right. You're right, Steve, and again, to zoom back out again, I mean, it's not about the 3%, it's about attracting partners to build on the broader Microsoft Cloud and supporting their business in a way that works for them. And you're right, there is a cost of doing that, but we want to invest, and I think we just sent a message hopefully to the market that we want to be aggressive in this space, we think we're well positioned, we've got a great value proposition with this broader Microsoft Cloud thing that we're just seeing incredible growth across the business. Toby: And I guess most importantly, we're listening back to that, after a full year, really sort of staying in tune to feedback from partners like yourself, that [inaudible 00:24:07] at large to make sure that we're doing the right thing and delivering, that's kind of what was most important to me. Steve: So those discounted skews for ISV's, in order to qualify for that, what do they need to do? They need to join ISV Connect? Toby: Yeah. So the discounted licenses, which are again, just basically at cost for us, are available to anyone who's enrolled in ISV Connect. All you need to do is enroll in the program, but then if you hit the new reduced rev share threshold that sort of unlocks additional benefits, then we'll give those licenses to you for free. And I can't here in the car, remember all the details of the numbers and stuff like that, I think, and you probably have it. I think aka.ms.bizapp.ISV connect, I think that's a link to our website that has all the benefit details and stuff, but that's basically the way it works. Steve: Are those available today? Toby: They are. There's a whole bunch of them available today and there's more coming. I know that the sales service, field service, marketing, I think the customer insights products, maybe commerce, I might be forgetting a few others and then there's more coming down the pike shortly. Steve: All right. So a good reason for people to go back to revisit ISV Connect site if they haven't in a while. Toby: I would love that. Yeah, I think so. If we can get people to go back and like you said, revisit, just get educated, hopefully get re-engaged and then keep the feedback coming. That's a great outcome. Steve: So I've had a few ISV's asking me about what's the future of ISV Embed, and maybe you can speak to that because that one's kind of a little vague, I think, for a lot of folks right now. Toby: Yeah. It's a great question Steve, that's kind of next, next on our list. And again, today I can't share a lot of specifics, but this is a good topic for us to come back to probably in our regular chats. Toby: As you know, Cloud Embed is a model that supports kind of like an OEM like model where a partner's just packaging their IP directly on the underlying license and selling it together through our ISV Cloud Embed program, which leverages our CSP vehicle as a way to transact. And so we've had it out there for a couple of years. And I may have mentioned before that we're sort of modernizing a whole bunch of our commerce capabilities and new business models and so we're working on a few different options still to support that embed scenario where things like co-selling with our field or certain other marketing benefits aren't the most important thing for a particular ISV in a particular scenario, they don't want to have to mess with reselling the underlying dynamics license. They're not resellers. They just want to sell their IP. Steve: Yeah. Toby: So we're working on some stuff there, especially, on both the core dynamics business and the power platform business. So we can stay in touch and I can come back to you for some feedback once we have more to share. Steve: Yeah. That, I mean, that program worked for a particular kind of an ISV. Toby: Yeah. Steve: A lot of the ISV's that have add on solutions that are not SI's, there's a partner already involved with a customer and they just want to sell their add on solution. Steve: Yeah. Licenses have probably already been sold by that partner. They don't want or need to get involved in that management of that sort of stuff. They just want to sell their IP. And then there's some ISV's that the customer is actually buying, which I think we're starting to see now. And I think I told you this before, one of the things that Salesforce had going for them with their ISV's was there were a lot of very robust ISV's that did a lot of direct marketing to customers about their solution and less so about the fact that it ran on Salesforce. Steve: Salesforce is this platform in the background, but this is what we're selling is this ISV solution, and in that scenario they own the customer because the customer wasn't buying Salesforce, they really were buying the solution to their problem for this ISV, and we hadn't seen as much of that on the dynamic side for a long time. It was definitely, you start with dynamics and then you add on ISV features and capabilities. But I think we're starting to see more of that, that holistic ISV solution that a customer is buying the solution that happens to run on the power platform or on dynamics. Toby: Totally. That's the scenario we see mutual opportunity in. That example, you said where the ISV owns the partner or the customer, the relationship with the customer, frankly that helps us reach more customers as Microsoft. And then if we provide that ISV still the underlying technology and the right business model to support their business, then that's goodness on both sides. So, that's exactly [crosstalk 00:29:10]. Steve: So that's the one where ISV Embed probably makes the most sense, , that type of partner. So we're starting to see more of them. Toby: That's great. That's great. Well, I always appreciate the feedback if you have any. So I'd love you to go through these new things in a bit more detail, and then send me your feedback and we can continue to keep the lines of communication open as always. Steve: I'm not letting you off just yet. I'm keeping you for a couple more. Toby: Oh man, I've got my team waiting, I'm hungry Steve. Steve: I just want to ask, "What is the most exciting thing you're seeing in the space coming soon that people should really be paying attention to?" I know we've got some things happening that aren't so much related to ISV, like the power platform pricing coming down, but what are some of the things that you're seeing in your group, or maybe some things that are already out there that you're feeling like ISV's are not understanding what this is obviously or they'd be all over it? Toby: Hmm. That's a great question. I'd say probably two things. One is, again, one of the big announcements we made at Inspire that wasn't necessarily related to ISV's or ISV Connect specifically, but what we announced with Teams where Teams users will now be able to sort of view and collaborate on Dynamics 365 records from directly within Teams. Toby: So this concept of collaborative apps you'll see, and that's at no additional cost. Obviously that concept you'll see us continue to do more around to bring that again, pretty large install base of Teams users that are out there, 250-million now, together with Dynamics, we think is sort of unique to our value proposition. So there was [crosstalk 00:30:58]- Steve: So this is somebody you think ISV's out there should definitely go do a little bit of investigating into the Team story? Toby: Yes, yes. Teams on the front end, it's such a large install base that we can take advantage of as partners. And then on the backend, I mentioned that again, power platform, Dataverse, leveraging our data services like Azure Synapse Analytics, again, stitching that all the way from the front end of the backend. We as Microsoft, we're really focused on that combined Microsoft Cloud story. And I think the partners that are recognizing that and investing in that with their own IP are the ones we're going to engage with and hopefully generate some good opportunity around. Toby: The second one, in that vein Steve, the second one I was going to say is just what we continue to do with our industry clouds. So we have cloud for healthcare out there at the moment, we've got financial services, manufacturing, retail, we announced the cloud for sustainability, we've got not-for-profit. So, these things continue to roll off the conveyor belt, but it's such a great opportunity. I was sort of surprised with how much interest we had from the ISV ecosystem around these industry clouds. Obviously as we build more industry IP, we need to sort of adjust our relationship with our partners who serve those industries, but there's still so much space to add, specific IP to that industry and work with some of those very credible industry partners that we were sort of talking about just a moment ago is a big place that we're going to invest going forward. So, that's an area I'd encourage people to keep a close eye on. Steve: Are you satisfied with the level of ISV engagement with the accelerators? Are they still kind of too many of them on the sidelines kicking or poking it with a stick or have we got enough of them actually coming in now that you're happy with that velocity? Or are you feeling like there's a bunch more that need to get in there? Toby: I think, first of all, we've evolved a bit from that original industry accelerator approach to now just real industry IP that we're building first party in these verticals that I mentioned. Obviously there's great partners out there that can work with us with those solutions to, like I said, have their IP built on that broader Microsoft Cloud. Industry clouds are just a great example of a Microsoft Cloud solution, frankly. And so to your question of, do we have enough partners there? You want to obviously get it right when you launch an offering like that with the right, frankly, small number of partners to complete the solution and have it be good and relevant and useful for customers, but the more the merrier around that investment. Toby: And so it's early days, Steve, we only have one industry cloud in market GA'd at the moment, but as I said, there's a lot more coming. So we want to make sure we're building the ecosystem around it pretty aggressively. Steve: Yeah. I mean, we've got partners of all sizes, so we got some big healthcare ISV's I'm sure engaged in some of the heavy lifting, but healthcare is an awfully big market, awfully big field, and there is spot, point solutions kind of across the healthcare organization that need to be filled by probably a smaller ISV's. So it seems like there's stuff across that whole thing. Toby: Yeah. Totally. There's plenty of opportunity and plenty of space around that. And even from a geographic perspective, I mean, different parts of the world have different regulatory requirements and are different, and so there's yeah, to your point, and that's what I was trying to articulate earlier. I think there's still just a massive opportunity for partners to work with us around those new offerings. Steve: Well, I know you've got to get to your thing. You've told me twice in the call, I appreciate you pulling the car over to chat with me to catch up. I just wanted to get some of this stuff out to the listeners about some of these changes that just occurred. Steve: And I'm definitely going to go through, like you said, and study it a little more closely and I'll reach out to you directly with some feedback and some thoughts and see if we keep this thing moving. Toby: Awesome. Well, Hey, I'm so glad you caught me, Steve. It's always a pleasure to catch up and have a chat, and yeah, please do go through it in some detail. Again, your feedback is important. Whole ecosystems feedback is super important to me, so I appreciate it. And yeah, it was great to catch up. Steve: All right man, talk to you soon. Toby: All right. Take care, Steve.

In today's episode Production Coordinator Emma Ayau and Background Painter Steve Eat share their experiences working on episode 2, Tutorial Mode, starring High Five, Miko, Bitt and everyone's favorite show stealer, Helpie! Social Media   Emma Ayau Instagram @emmaayauart   Steve Eat Instagram @SteveEat Twitter @SteveEatArt Twitch SteveEat   Check out scripts, how the show is made and more:  Glitch Techs Resources   One of the hallways painted by Steve: One of the images from the intro, painted by Steve: All images property of Nickelodeon/Netflix. And as promised, Macaroni the wonder pup:   The Host Angela Entzminger Instagram @sketchysoul Twitter @sketchysoul Website www.sketchysoul.com  

Working with Your Spouse without Tragedy (LA 1301) Transcript: Steve: Steve and Jill here. Jill: Hello. Steve: Welcome to The Land Academy Show entertaining land investment talk. I'm Steven Jack Butala. Jill: I'm Jill DeWit, playing with my hair, and I'm broadcasting from sunny Southern California. Steve: Today, Jill and I talk about working with your spouse without tragedy. I'm sure Jill has a lot to say about this. Sure of it. Jill: Let's define tragedy. Just kidding. Steve: We can show you what a tragedy looks like on this episode, actually. Jill: I guess we could. Steve: We can give a great example of tragedy. Jill: So, divorce papers? Or just getting into it? Steve: Yesterday, and I bit the inside of my lip, we were talking about when to leave your job and I'm thinking like, "We should be talking about when to leave your relationship." Jill: Oh, that's sad. Don't say that. Steve: Sometimes you've got to leave. Jill: No, I mean, come on. Don't leave let's... careful. Steve: All right. Jill: All right. Let's be cool here. Steve: Before we get into it, let's take a question posted by one of our members on the landinvestors.com online community. It's free. Jill: Okay. Rebecca wrote, "Hi, Land Academy. Quick question on filtering and pricing lots. The last list I sent out for four to six acre lots/parcels, I filtered out the higher priced lots over 75,000, but kept the lowered valued lots. I filtered them out." So, she didn't keep them. Okay. "I received about eight signed contracts from people who I sent offers to for eight to $10,000 when their lots were worth less than $10,000. Should I price by zip code or filter out the lots assessed under 10K or both? Thoughts please." Steve: You should price by zip code, for sure. No doubt about it based on the information that we have, the level of information we now have specifically because of Zillow. So yes, you should price by zip code, for sure. Should you remove any of the top end or the bottom end data? I call it like a bell curve. I keep it all in. We send out offer prices at a million plus now, and we get some of them signed back because you just never know. Over and over and over again what I hear from our advanced group at our live events, is send out more mail. Send out more mail and see what happens. You put yourself in such a position of control when you send out just hoards of mail. So yeah, maybe some of it's overpriced, maybe some of it's under priced, to this day I over and underprice property sometimes, but I'll tell you, when you're staring at a pile of purchase agreements that are signed, let's say 10 of them, you're going to pick the best three. If you have five purchase agreements signed and you're going to pick the best three, it's not as good of a situation to be in as 10, pick three. But yeah, you've got to price by zip code now. Jill: Well, I like what you said too, careful, don't limit yourself too much because you never, like you said, you never know what's going to come back. And if you're really, really deathly afraid of anything over $100,000, I can understand that, that's over your threshold. I would download the data. You're famous for saying the data is cheap, the mail's expensive and that's true. So, I would download the data just to have it and play with it and think about it too, but go for some bigger numbers anyway because you can afford to do this. Why? Because we'll fund your deals and people in our community will fund your deals. You might find something spectacular, Rebecca, that you're buying it for $83,000 and holy cow, it's worth 400, that just comes across your desk. And I want you to be able to look at those and see those and act on them. Adding a zero or a couple zeros is not nuts. Steve: This group is packed full of people that would love to write you an $83,000 check. Jill: Right. My other thing is too, I think what may have happened is sometimes how counties assess properties.

Working with Your Spouse without Tragedy (LA 1301) Transcript: Steve: Steve and Jill here. Jill: Hello. Steve: Welcome to The Land Academy Show entertaining land investment talk. I'm Steven Jack Butala. Jill: I'm Jill DeWit, playing with my hair, and I'm broadcasting from sunny Southern California. Steve: Today, Jill and I talk about working with your spouse without tragedy. I'm sure Jill has a lot to say about this. Sure of it. Jill: Let's define tragedy. Just kidding. Steve: We can show you what a tragedy looks like on this episode, actually. Jill: I guess we could. Steve: We can give a great example of tragedy. Jill: So, divorce papers? Or just getting into it? Steve: Yesterday, and I bit the inside of my lip, we were talking about when to leave your job and I'm thinking like, "We should be talking about when to leave your relationship." Jill: Oh, that's sad. Don't say that. Steve: Sometimes you've got to leave. Jill: No, I mean, come on. Don't leave let's... careful. Steve: All right. Jill: All right. Let's be cool here. Steve: Before we get into it, let's take a question posted by one of our members on the landinvestors.com online community. It's free. Jill: Okay. Rebecca wrote, "Hi, Land Academy. Quick question on filtering and pricing lots. The last list I sent out for four to six acre lots/parcels, I filtered out the higher priced lots over 75,000, but kept the lowered valued lots. I filtered them out." So, she didn't keep them. Okay. "I received about eight signed contracts from people who I sent offers to for eight to $10,000 when their lots were worth less than $10,000. Should I price by zip code or filter out the lots assessed under 10K or both? Thoughts please." Steve: You should price by zip code, for sure. No doubt about it based on the information that we have, the level of information we now have specifically because of Zillow. So yes, you should price by zip code, for sure. Should you remove any of the top end or the bottom end data? I call it like a bell curve. I keep it all in. We send out offer prices at a million plus now, and we get some of them signed back because you just never know. Over and over and over again what I hear from our advanced group at our live events, is send out more mail. Send out more mail and see what happens. You put yourself in such a position of control when you send out just hoards of mail. So yeah, maybe some of it's overpriced, maybe some of it's under priced, to this day I over and underprice property sometimes, but I'll tell you, when you're staring at a pile of purchase agreements that are signed, let's say 10 of them, you're going to pick the best three. If you have five purchase agreements signed and you're going to pick the best three, it's not as good of a situation to be in as 10, pick three. But yeah, you've got to price by zip code now. Jill: Well, I like what you said too, careful, don't limit yourself too much because you never, like you said, you never know what's going to come back. And if you're really, really deathly afraid of anything over $100,000, I can understand that, that's over your threshold. I would download the data. You're famous for saying the data is cheap, the mail's expensive and that's true. So, I would download the data just to have it and play with it and think about it too, but go for some bigger numbers anyway because you can afford to do this. Why? Because we'll fund your deals and people in our community will fund your deals. You might find something spectacular, Rebecca, that you're buying it for $83,000 and holy cow, it's worth 400, that just comes across your desk. And I want you to be able to look at those and see those and act on them. Adding a zero or a couple zeros is not nuts. Steve: This group is packed full of people that would love to write you an $83,000 check. Jill: Right. My other thing is too, I think what may have happened is sometimes how counties assess properties.

Holy Lord Jesus it’s our very first SWAPCAST! And what better person to swap with than Doug Stanhope??? He swaps a lot because he’s extremely generous! Doug’s / our other guest is the MOST wonderful Olivia Grace. As you can imagine, the conversation goes many directions, including Amy kind of interviewing Steve? All recorded from a hot patio in Tucson, Arizona.  And if you want to support the pod and our production costs, buy Amy and Steve a coffee at: ko-fi.com/amymiller We love you!

Maximize Your Health To Live In Peace and Balance with Ron Williams Welcome to our podcast listeners wherever you may be in the world today. This is Steve Shallenberger, your host. And we are excited to have a wonderful friend and guest with us today, Ron Williams. Welcome, Ron! Ron: Steve, thank you so much, man. I'm glad to be with you. Steve: Now, Ron is a repeat visitor on this podcast series. I met Ron, for the first time, about a year ago and we had Ron talk about fitness. He told us about his background which is an amazing background and to what he's doing today which is helping people all over the world to improve their fitness, their health, and of course, that leads into their happiness. So as we think about The 12 Principles of Highly Successful Leaders, each one of those has a big impact on our life. But they come together to help us be highly successful leaders as we touch not only our own lives have an influence in our relationships but also help contribute to best of class, world class organizations. So one of those principles is to Live In Peace and Balance. Part of that is how do we maximize our own health: our fitness, our mental health, emotional health? Well, it just so happens that that is exactly what Ron does. And when we had the chance to visit a year ago, I mentioned to Ron on the air that I have been trying to lose 10 or 15 pounds for maybe 10 years. I mean, I'm not like really overweight but it's always there. Do you know what I'm talking about? Can anybody that's listening relate to this? And it just kind of rubbed me wrong. I felt like I could do better but it was just really hard to knock it off. And so I asked Ron what his thoughts were, and we talked about a few ideas. At the end of our session, we turned off the equipment and I told him, I said, "Ron, really, I'm serious about this. I'd like to lose 10 or 15 pounds." And Ron said, "Well, I'll tell you what, I'll think about this and I'll call you tomorrow." And so on the phone the next day, he said, "Well, I've been thinking about this and you don't need to lose 10 or 15 pounds." And I threw my hands up and I said, "Yes." And he said, "You need to lose 20 to 25 pounds." And I gulped and I said, "Okay, but I'm going to need your help." Over the next few months, I did indeed lose 25 pounds. It was an amazing process, and the fact is it wasn't a torture for me. It was a positive upbeat process. And one of the things that I found as I went to my periodic checkup with the doctor, he was amazed, first of all, but second, we noticed that my blood pressure had decreased. It wasn't really particularly high before, it was in good shape, but it had gone down. My cholesterol levels had gone down, and this is tracking a 16-year baseline that I had with this particular doctor. And so we had all of this data, and you can push a button right there and it automatically graphs everything. And so you see this graph, and it kind of goes up over the years and all of a sudden, a big drop. Found that my weight had a big drop, and that this was a correlation throughout across the board and that I was much healthier. And so, first of all, I credit Ron. There's a number of things we did, and we're going to have the chance to talk about some of those today. First of all, Ron, I'm just going to invite you to share anything that you would like to about what's been happening in your life over the last year. I have also recommended Ron to a couple of friends and they've had similar experiences. So why don't you bring us up to speed on anything that you would like to talk about, experiences that you're having, what you're seeing? But what would you like to just introduce yourself with? Ron: Awesome. First of all, I want to say thank you, Steve, for all that you have done for my business. One of the things that I found with working with Steve was this is that here I am coaching this guy, thinking,"You know what, I'm doing him a great service," and you know, we lost the 25 pounds, but the little nuggets that I got from him let me know that I needed a coach. And he became my coach. So Steve is my coach today, and I want to appreciate him in what he does. But some of the things that have happened over the year is that I'd been able to put together programs for corporations that have drastically changed the face of you know, the companies, and we've really been enjoying that. And we realized that the principles of what we teach cross boundaries, meaning that we work in several areas: faith, family, fitness, and finances. And with that being said, regardless of what direction you're moving in, there are universal principles that actually cross those boundaries and we call them "Champion Principles," and if you apply it as far as your fitness is concerned, those same principles apply in your business, in your relationships, and across the board, Steve. Steve: Well good. Well, all right. So since we're having this discussion, Ron...and Ron has been a great coach for me, and I'm glad that we've been able to be of help to him. It's been fun to see some of the things that have happened. Ron, together with his wife Tanya, have created a 9-week fitness program that they have shared with a few special clients. Would you mind telling us about that and how it's designed, and what some of the end results that you're having? And the purpose of doing this is that I'd like to have our listeners today have some hope, have some encouragement that if they do certain things, they can get to a better place that makes them feel better, frankly. Ron: Absolutely. This 9-week program is really just a basis and a starting place because our complete desire is to develop lifestyle. And that's what I can see in Steve, is he's developed a lifestyle. You know, he lost the weight, but if you look at him today, he looks better now than he did at the completion of the program. You know why? Because he's continuing in that same lifestyle. And that's what we want to do is to develop these principles so that it becomes a lifestyle to you. But one of the main principles is never to allow yourself to be hungry. It's very important because you send your body a signal of starvation. When many times, what people think is that it's willpower, "If I can starve myself and just have the will to keep going." But that sends a signal to the body of starvation. So eating and making sure you're never hungry is very important. Another principle would be to eat in combinations. Combinations are so important. If your desire is to decrease body fat, you never ever want to eat a carbohydrate by itself. The reason why, I'm going to explain this as short as I can, when you eat a carbohydrate by itself, it spikes the blood glucose level which causes the pancreas to secrete the insulin where the insulin is the culprit of the excess body fat. Your blood sugar level comes down when the insulin is secreted, but it converts those calories into triglycerides which is blood fat, and it pumps it directly into the fat cell. So we want to move away from that. If you don't eat enough calories, then your metabolism slows down, and when you do eat, those calories convert to body fat as well. There are 75 reasons why people are overweight and obese, so we have to find out individually what are yours and which ones belong to you. Reverse that, we can get rid of the body fat. Steve: Okay, all right. Well, that's good advice. Now, the first time we got going on this, Ron explained this to me, the example that he used for me was that if you eat an apple...And you correct any of this if you don't mind, Ron. But if you eat an apple by itself, it's the carbohydrate. It will be digested by the body within 20 minutes. Is that about right? Ron: Absolutely. Steve: But if you'll take that same apple and it goes right to fat, as Ron just explained...On the other hand, if you eat that apple together with the protein together with an essential fatty acid, it takes four hours for the body to digest this and it goes directly to energy. Ron: Wow, that's awesome that you remember that principle. Yes, and this is for those that are trying to decrease body fat. If you're an athlete and you have a high metabolism, this would not apply for you because sometimes you would take in pure sugar to propel you forward in whatever activity you're competing in. But if your desire is to decrease body fat, Steve is 100% spot on. Steve: Okay, and so that was really helpful. So that's a good tip for today is whenever you eat any type of foods, be sure you have at least three things on your plate: a carbohydrate, a protein, and the essential fatty acids. Right? Ron: Absolutely. Beautiful. Steve: Okay, that's if you're trying to, you know, lose body fat. And that's what I was doing, and I still do that by the way. I'm trying to maintain a healthy lifestyle of an ongoing diet that I know I can sustain. People often ask "Well, what are essential fatty acids?" That's raw almonds, avocados. What are some other sources of that, Ron? Ron: Wheat germ oil would be another one. You know, you said avocado. There's a new oil called avocado oil. I love the avocado oil because I can put it in any of my drinks and it's hard to even taste. Steve: Oh, okay. All right, good. So, Ron, what are some problems that you see are common in our society concerning excess body fat? Have we already talked about it? Have we covered that or...? Ron: Well, one problem I see is that we in America are getting fatter. You know, years ago, it was hard to find a person that was more than 300 pounds. Now we're 600, 700, 800, 900, even a thousand pounds. I mean, that was unheard of. The body is so resilient and I don't know how the body can handle that. But we're becoming more overweight and obese because of being sedentary and the other thing is poor eating and some of the things that we're putting in our bodies, and we have to reverse that. That's a real passion of mine. Steve: Okay good, all right. Well, so in terms of the eating do you... I'd like to just get back to that. Are there some things that our listeners can do to have a healthy set of eating habits? Like I know that you sent to me, originally, the Champions' Nutritional Guideline as I recall. Ron: Yes, sir. Steve: I don't know if that addresses it but maybe you could take a minute to just talk about, well, what are types of healthy eating. Ron: Okay, types of healthy eating depending on where you are, if you need to lose 15 pounds, if you need to lose 30 pounds, if you need to lose 70 pounds, or if you're in a class that we considered a hard-loser. A lot of people go on diet, after diet, after diet and what you end up doing is retarding your metabolism. When you retard your metabolism, it doesn't function properly the way it should. And then we have those people out there that are insulin resistant. And all of these create a huge problem. So what you have to do is find out, first of all, which category you're in, and then, you want to start off by detoxifying the body. Because we have what you call "fat-loss resistant chemicals" along with estrogen mimickers, and what estrogen mimickers do is they create excess body fat. And we want to get those toxins out of the body so that the body will function the way it should properly. There's certain things that 200 years ago, we weren't privileged to put in our body, you know, and we want to go back to nature as much as we possibly can. The way God originally created food is the way we should ingest it. God didn't create the Oreo cookie. I know some of you think he did but he really didn't create the Oreo cookie. And what I do is I study out different ingredients, where they came from, how we came about it. And when you look at an Oreo cookie, the center of that Oreo cookie that you take...you open the Oreo cookie and you scrape that white stuff on your teeth. Do you know what that is? It would be equivalent to Crisco oil or that Crisco-thick saturated fat that you're scraping on your teeth that has some sugar and has a little vanilla flavoring. But you're putting that directly into your body and it clogs the arteries and creates excess body fat. Well, if we go back to nature, we'll find out those things that we originally ate were to bring health, life, and longevity. So I would say, first of all, let's learn a little bit about good nutritional value. Eat those things that are very nutritious. Eat organic as you possibly can. Fresh is better than frozen. Frozen is better than canned. And try to get back to nature as much as you possibly can. Steve: Okay. Well, those are some good guidelines. And as I started adopting this, I didn't know what to expect but what I found is that eating, for example, the steamed vegetables were amazing. I don't know how I had missed these before. So yellow squash and steamed broccoli and the cauliflower, and there are so many amazing things that are so good. And I've loved the celery, the carrots. All of these things are so good, and I think they're part of what you're talking about. Ron: Yes. sir. Absolutely. Steve: kay, good. All right, well, let's just wrap up with a couple of thoughts here. What are a few things that we could implement today that would aid in decreasing body fat? Maybe we've already talked about it, but...And then, I'd like to talk about...the final thing is the role of exercise versus diet. Ron: Awesome, awesome. Well, one thing, it's very, very simple but it's huge, and that's change the type of water you drink because water, you know, it's the number one nutritional thing that we can put in our bodies. At one time, you could get water for free, but good quality water you have to pay for. It is very, very important because we're made up of 70% water. In water, just because it's clear does not mean that it's clean. We have different things in our body: fat-loss resistant chemicals along with estrogen mimickers, medication. Some people are taking hormone therapy. All of that gets into the water, and you think it gets cleaned out but it really doesn't. The other things...we have chlorine. Now, an estrogen mimicker, you've probably wondered where do they come from: pesticides, insecticides, herbicides, chlorine, perchlorate, which is jet fuel. All of those have estrogen mimickers. Heart medication, they'll tell you with some heart medication that it creates tenderness of your breast or your chest which become breast, and that's because there's an estrogen mimicker in there. When little girls go through puberty they get that tenderness, and that starting to happen in men along with other excess body fat throughout their bodies. So a good source of water is distilled water that's fortified with the minerals, that's pure water. So that's really important. You can implement that starting today. Steve: Now, let's just hold on a second. Where did they get that? Ron: Distilled water, you can either distill it yourself by having a distiller or you can just go on the Internet and google distilled water in your area or you can find it on the grocery store shelf, distilled water. But fortify it with the minerals. Even on our website, if you're looking for the minerals, they should cost you somewhere between $17 to $19. If it cost you more than that for a 90 day supply, way too expensive. We have some on our website for just $14.95. Steve: Okay, all right. Well, let's take this last question. It's been a good interview and good ideas today and hopefully, some encouragement for people and keeping it simple on a way forward. How big of a role does exercise play? How big of a role does the diet play? Ron: Well, as a competitor, exercise is a very, very small percentage, something like 20%. And the nutritional part of it is somewhere around 75% to 80%. I mean, the nutritional part of it is huge, but the combination together, utterly, utterly important. You can go on a diet by itself and you'll receive some results or you can do exercise by itself and depending on the type of metabolism you have, you may get no results. But the combination together, scientifically, is the best thing you could possibly do. Steve: Okay, and then one last question, Ron. What have you found is the best way to get this distilled water? Do you just buy it from a store around or can you get it in a larger container? What's the easiest way? What have you found the best way to get it? Ron: The best way to get it is have it brought to your house. It's really inexpensive. If you have a store that's fairly close, and as I said just google it, they will actually bring five-gallon containers to your house for less than 60 cents a gallon. If you go to the store, it may cost you $1.25 or maybe even higher. And another thing is distilled water... you can only drink that for two weeks. It'll help detoxify the body but after two weeks, start putting the minerals in. Steve: Okay, yeah. That's a critical part, right? Because it can actually hurt your health if you continue with the distilled water without the minerals. Ron: That's right because water, by itself, it has open bonds, and as we receive rain, it goes through the atmosphere but it collects the asset that's in the atmosphere then it hits the ground. But when that water is completely distilled, it has open bonds. And when it goes to your body, it does the same thing. it collects the dirt and the filth but it also absorbs those minerals and will pull the minerals out of your system. So get the water distilled, two weeks, it'll help you detoxify. But after the two weeks, apply the minerals. Steve: Okay, good stuff. Well, this is been a great interview. Hopefully, you have received a few good ideas. And if this is an area of interest, then certainly, the diet that we've talked about, the way you eat, the number of meals, and then try to have a consistent exercise program to supplement what you're doing. The distilled water... Ron: Absolutely. Steve: With the minerals. Okay, good start. Now, Ron, how can they find out about what you're doing or learn more? Ron: Well, one is we have a YouTube channel which is just, Ron Williams YouTube Channel. The next thing, you could go to our website which is ironchestmaster.com or rwfitness.com. You can find me on the Internet just google Ron Williams. Steve: Okay, good to know. Well, thank you. It's been a great interview. And Ron, I can't wait to see what happens in the next year. Ron: Absolutely. Steve: All right. Well, we're signing off and remember that every one of you is making a difference in your own life. And I'd like to give you hope and encouragement that if you've had 10 or 15 pounds or whatever that you've been trying to lose, you can do it, and it's just a steady effort and you can have fun doing it. It's an adventure. Well, we wish you all the best. This is Steve Shallenberger signing off with Becoming Your Best. See acast.com/privacy for privacy and opt-out information.

Click above to listen in iTunes... I LOVE video…. And traffic. I have over 200 videos on Youtube now and here's what I wish I'd known… Steve: Hey, everyone. This is Steve Larsen. Welcome to Sales Funnel Radio. Announcer: Welcome to Sales Funnel Radio where you'll learn marketing strategies to grow your online business using today's best internet sales funnels. Now, here's your host, Steve Larsen. Steve: All right, you guys. Hey, I'm super excited. I'm super pumped for today because we get to talk about something that has always intrigued me. It's actually kind of the way it got started in internet when I first started working for Paul Mitchel and driving internet traffic with one of my buddies. Since then I really haven't done much so I'm excited to welcome on to the podcast an expert in this area, thank you so much, Nick Arapkiles. How are you doing? Nick: I'm great, man. Thanks for having me on. Steve: Hey, thanks. I appreciate it. Thank you so much for coming on. I was just looking through Facebook messages before you and I got on here and I didn't realize I think you had asked if we could push the time back and I'm such a morning person, thanks for getting up this early to do this. Nick: Hey, no problem at all, man. I'm happy to do it. Like you said I'm not much of a morning person, but when someone like you gives me an opportunity like this I'm happy to get on. Steve: It's nice that you did, I appreciate it. For everyone listening, this really is probably the first time, I mean, this is the first time that we'd really spoken like this. The guy that connected us is Ben Wilson obviously. Ben is the guy. He and I we're doing that things, Paul Mitchel and several other companies just think the world of him. He sent me a message and he goes, "Dude, I got this awesome guy. He's the man." I think I still have the message just to put it on the podcast or something. It's pretty funny. He's like, "This sweet guy, man, he's this genius and he said he wants to come." "Hey, sweet." I'm always looking for talent, for people because I get boring for everyone I'm sure. I'm excited to have some mix out. Nick: It's kind of a funny story. I met him at an event here in Colorado and then I actually ran into him at the Rockies, in the baseball game. Then he messaged me about you and here we are. Steve: Dude, that's great. What event was it? Nick: It was actually for a book publishing event ironically ... Steve: He told me he's going to that. Okay, cool. That's fantastic. It's funny this whole internet marketing world, it's actually a lot smaller than people think it is because people get in it, they'll get out of it, they'll get in it but the people that stick around I don't think there's ... Anyways, get around quick. What is exactly that you're doing then? You told me that you're awesome with YouTube which is awesome. Most people forget you can even advertise there I feel like but what is it that you're doing? Nick: Basically, I've been doing this stuff for a lot. Do you want me to just go on to my story a little bit? Steve: Okay, man. Let's hear it. Nick: Okay, cool. I've actually been online for about six years now and two and a half of those first six years were complete and utter struggle. It's usually the case with a lot of people's stories. I don't think I'm too much different... Steve: Anyone who says otherwise I feel like they are just lying or throwing a sales video. Nick: Yeah, I mean, it sucked at the time. Obviously it sucked at the time not having, you always expect when you get started you're thinking you're going to make money in your first day, first week, first month at least but it was tough man, it really was. I forfeited a lot of things going on. I was actually in college at the time... It was the summer before my last year of college so all my friends were going out partying and going to pool parties, different stuff like that. I was just dedicated to this thing. I essentially locked myself in my room that whole summer and I was dedicated to making it work and I didn't even make it work that entire summer and even years after that. It just led me on this path I think once you get into this like you're essentially infected with the entrepreneurial bug as I like to call it. You can't really go back from that. I mean, I kept on trying different things. I even went into the trading Forex and stuff like that but eventually came back into the marketing realm and that's where I am now like you're asking I've done a lot of YouTube stuff. That's the big thing is I really always focus on driving traffic because if you can drive traffic then you have a business. You really can do anything, it depends on what traffic you're using. Most the time I promote different funnels like business opportunities or just affiliate programs... I haven't really dove into much of my own stuff. I just leverage other systems that people put out and that's pretty much what I'm doing but it all stems from driving traffic and then calling people from YouTube into my world. I like to really call it my world more so than my list. I think a lot of people say my list or build a list. That's great, obviously you need to build a list but I think it helps me come from a better mentality than it's I'm building a list of people or a list. It's more so I'm building an audience of people, they are in my world now. Because I think a lot of people secure a list and they just think of numbers and what it really comes down to is that these are people that are interested and they want to connect with you and they want to learn more. You have to treat them as such and I think when you do that you get a lot better results. Steve: Interesting. That's interesting. A lot of people I know will talk about, they'll have you fill out something. Who are you trying to attract? What's their likes? What's their dislikes? What do they hate? Sometimes I feel like that gets pretty artificial after a while. You're just targeting people like yourself. I feel like it's the easiest way to go... Nick: Yeah, to be honest I didn't express this fully but basically what I do right now is I don't actually do too much advertising where I'm paying for the clicks and stuff like that. It's mostly just all organic. I've done a little bit of advertising here and there but the big thing is just putting content up. I know you're asking if I could drop some nuggets for YouTube and stuff like that but the biggest thing is just to continually put out content just like any other type of platform whether that's Facebook, Instagram, even Snapchat now. It's just continually putting out content because the more content you have out there, the more likely people are going to find you... I mean, there are some videos that I have that have seven views but there's also other videos that have 100,000 views. You never really know exactly which videos are going to hit. You might have an idea depending on the keywords and how optimized your videos are but the biggest thing that I stress and every day I learn more and more, I'm always learning is the fact that you never really know exactly until you start putting up content which videos are really going to stick and gain some traction until you upload them. Steve: That's interesting you say that. Back in college also I started really, really diving into this also, same thing. I sucked at it. There's a guy I listen to and he was saying, "You should always be publishing. Try and get a way to be in front of your people. Produce content." Just exactly what you're saying. I started doing that and making all these Periscope videos and I would put the recordings on YouTube. I can't tell you how cool that was. Stuff started happening when I did that. The exact reason you're saying. I had some videos that were terrible but then others were completely surprising to me. People started watching them and pushing them around. What the heck is this? My products started getting sold organically. I was like, "This is kind of cool," I totally agree with that but I have to ask though, you're putting YouTube videos out. Try to put as many up as you can. How do you rank a YouTube video? It's hard to... these words for spiders to go crawl and stuff like that like a blog post. What are some strategies you use to actually try and get them out there? Nick: It almost feels like it's changed throughout the years, I think the algorithms and everything. I'm not that geeky like that but I just noticed some trends here and there. As of late, I've noticed that a bigger channel with more subscribers and just a little bit more authority, maybe it's been on for a little bit of while or a little while, those are the videos that's pushing up towards the top of the search engines. You can pull back links. I know that probably gets a little bit more complex. I don't know if you're familiar with back linking. Steve: 100%, yeah definitely. Nick: Okay, I just didn't know if your audience would or not but that's basically you can go out there and get some other people to put your video in a bunch of different places. The idea behind that is that the search engines see your video all over the place and they are like, "This must be a video that is good. Let's start pushing it up towards the top of the search engine." Especially a couple of years ago that was huge and it definitely got me a lot of results but the thing again that I've noticed lately is that just having a big channel and having some decent subscribers and having people actually watch majority of your video is what's really pushing your videos up. I've had some videos where I just started making videos and they don't get much traction at all but then I have one of my bigger channels and I just put it up and I don't really optimize it at all, I don't really do anything to it and right away it's like one of the first videos on the search engine. Steve: I hear of Traffic Geyser. Nick: Yeah the name sounds familiar. Steve: These sites where you just submit your video and they'll just blast it across the internet so that you could get more views. I mean, totally spam-my stuff, you know what I mean? It's the dream for every entrepreneur or internet guys to just put your stuff everywhere. What strategies do you use for finding people to put your videos up? You know what I mean? Did you have to find related channels to yourself? Nick: Not necessarily. I use a website called Fiverr a lot of the times or at least I used to. I haven't been using it as much lately but it's a really cool website. You're obviously familiar with it but I'll explain it for your audience. Basically, it's just a website. It's called fiverr.com, F-I-V-E-R-R dot ‎com and basically it's a site that has a bunch of people doing a bunch of different gigs. They'll literally do anything for you for $5. I think there's a processing fee now for like 50 cents. Essentially people will do anything for you on the internet. I should be more specific with that. Steve: It's funny though because I've had people like, "Rap my name." I've had people, "Beat box stuff," they'll do anything for five bucks. Nick: Exactly, there's a lot of different stuff that you can do. Basically I just go on there and look for back links or maybe social signals and it's not to complicated. I mean, you just have to find someone with good rating, good track record and just test them out and that's the whole thing that I always tell people too is that you just have to test things out. You'll never really know what's working, what's not working until you go out there and actually apply it yourself... I think a lot of people are always asking me for the secret, asking me for different things that are just going to make it click and they're going to make hundreds of thousands of dollars. That's really never the case. You know this just as well as anybody is that you actually have to go out there and do the work, see what's working, see what's not working and then throw out the stuff that's not working and then just ramp up the stuff that is working... Steve: This is one of the reasons why I laugh so much when you brought up Fiverr because it started out as a great class. I'm sorry if anyone's listening that was in that class. It was like an SEO class in college and it started out great. We're learning all these cool strategies for SEO and things like that. Then it just got like the strategies were really old. I've been doing it long enough by that point that I just knew that what I was earning wasn't significant or anything. He's like, "Hey, what you're all going to go do is you got to go create a YouTube video and think about a topic a lot and the competition in the class to see whose video can get the most views." I was like, "I could totally game that." We went and we made this, you know that, "Do you even lift, bro?" Those videos that are out there right now, have you seen it though? Nick: I'm not sure. Steve: "Bro, do you even lift?" Nick: Okay, yeah. Steve: The next Star Wars is coming out and we said, "Do you even Jedi, bro?" We made all these funny videos of people. It was pretty cool but I totally went to Fiverr and I paid this dude $5 to send like 10,000 bot clicks. For no views at all to just this massive spike and we went and we gave the ending presentation stuff like that like we have over 10,000 clicks on this thing and everyone's like, "Oh my gosh, that's amazing." It's in the last few weeks and what's funny is that we ended up getting contacted right before the class ended by this ad agency. They were like, "Hey, we want to use your video to promote Star Wars stuff on." I was like, "Okay." None of them knew that this were like ... I'm sure that 50 of them were real clicks out of the ... Maybe. What's funny though is that obviously YouTube after a while can start to see if that's crap. The views on the bottom went from 0 to 10,000 to 12 and it stayed there. We're looking at the analytics for a while and then just totally drop. They took away all of them all the way back down to 3 views or something like that after the class was ended. Anyways, the only reason I bring that up is because A, it was a total failure and I knew what happened. I knew enough about that world that time but it was I mean, how do you go through Fiverr and figure out who's going to be sending you real clicks and not. You know what I mean or who's going to be pushing your video around the right way or not? Because most of it ... I like Fiverr for testing a lot of the lower level stuff but it sounds like you've got a cool way to do it that isn't that way. Nick: Yeah, that's actually a good point... I'm glad you brought that up because that's very important that you find good gigs because if you are sending a bunch of fake traffic to your YouTube videos it can get your video shut down and even your account shut down because YouTube will recognize that and they see that you're just throwing all these views on there and they are all fake. They don't like that. I've had the experience of getting a lot of my stuff shut down because of that in the early stages. Anyone listening, make sure that you're not sending crap gigs over to your videos because YouTube will shut that down real quick. In terms of finding good stuff, basically I just make sure that the vendor has a good track record. There's one specific guy that he's probably one of the bigger gigs. He's got so many different gigs on there. I'll just let you know his name is Crorkservice. Steve: Crorkservice, you know, I might actually seen him before. Nick: I'm sure you have. Honestly he's probably one of the best out there and he's got the best ratings. He's like the top of the top sellers... I mean, it's no hidden secret. You just have to go through his gigs and figure out what exactly it is that you want. If you are going to purchase views I really haven't done that in a long time. I know there are some people that do it and they do actually have success because again like I was saying before, if you can get high retention views where people are watching the majority of your video, that actually can really, really help you with ranking your video on YouTube in specifics. Just make sure that is a high retention view and again it has a good track record because that can definitely help with rankings on YouTube. Steve: Interesting, okay. What are you doing? I heard some people talk about we’ll give some formula or outline for what to make, what to put in the video to make sure that they’ll push pass minute seven or whatever it is. Do you have anything that you would recommend there? Nick: Yeah, for sure. There’s a couple of things. The first thing that you definitely need to know, basically how I get all my traffic for the most part is it’s all based on keywords. People come into the search engines and this is just like general in terms of search traffic. Basically people will come in, they’ll be searching for something, I mean you and I have done this just as much as anybody else is that they have a concern, they have an issue, they need help with something. They come into the search engines and they start typing it out whether that is how to lose weight, how to grow tomatoes. It doesn’t really matter, it just pertains to whatever your business is but they’ll start searching things in and then they’ll find your videos if you start uploading videos, you do it on a good channel, you start optimizing it. Your videos are going to start rising towards the top of the search engines. What you need to do when you’re making your videos is that you need to let your viewers know that they are at the right place. Let’s say for example that you did make a video about how to grow heirloom tomatoes for example. What you need to say in the beginning of the video, you need to let your viewer know that they’re in the right place at the right time. You say, “Hey, you probably landed on this video because you are looking, you started searching out how to grow heirloom tomatoes,” right then and there they know that they are at the right place. That's what starts it out and then if you can get technical and say, you need to say this, you need to say this, but I think it ultimately comes down to is that you need to let them know that they’re in the right place and then give them value. I know it sounds stupidly simple but I think there’s many people out there that just like they’re trying to heighten all this traffic, all this stuff through your website. People are smart, you can’t bullshit people... When you’re genuine, when you give value and you’re just a real down to earth person then that’s when people recognize that. People will connect with you just on that fact based alone, they might be coming searching for information they want to learn how to grow tomatoes or lose weight or whatever it is. A lot of times people just want to connect with somebody and I can’t tell you how many times I’ve had that happen where people just, they’ll hit me up on Facebook and they’re like, “Yeah, I mean, your video is great and all that but you just seem like you’re a down to earth person, you seem like a good dude and that’s why I came out and connected with you.” Steve: Interesting... I have had it happen before also and I never realized that that was probably it. I’m trying to be authentic on camera, you know what I mean? I’m just being myself and I have people come back and say, “Hey, you’re the man. I have this feeling when I was talking to you I should reach out to you,” and I was like, “What kind of feeling? All right, thanks.” Interesting. Yeah, that’s cool you bring that up... There really is as simple as that just answer the question, let them know that they’re there and then connect with them. There’s a guy I was listening to and he was saying something like, “The first 20 seconds you have to do something crazy to keep their attention. The next 60 seconds then you got to teach a little nugget then the final two minutes do something that’s also a little crazy to make sure they come back next time.” I was like, “Man, that’s a lot. All right,” but that’s so much more simpler route to do that. What kind of timeline do you usually look at when you’re trying to rank a video? You know what I mean, like how long it usually take? Nick: Again, it’s kind of goes along the same thing I was talking about just before and there’ll be a lot of people that say, “You got to make two to four minutes.” I certainly agree to that to an extent because like I was saying before it’ll help you start ranking your videos a little bit more if people are watching more of your video. If you have a shorter video it’s more likely that people are just going to watch more of it. If you have an 11 minute video then obviously less people are just going to watch it just because everyone has shorter attention spans. It does depend on the video that you’re doing because specific keywords especially like I do a lot of reviews. I’ll be honest that’s where a lot of my traffic comes from, a lot of my buyer traffic. That's just kind of a nugget right there. If you can start doing some reviews like that’s going to be some of your best traffic out there. I’ve got review videos that are like 10, 11, 12 minutes long and people watch the majority of it because buyers, think about this, buyers will watch, they will watch everything and they’ll read everything because they're thinking about it from your perspective. If you’re going out there and let's just say for example you want to buy a new MacBook or yeah, let’s just go with that example. Are you going to go to the website and just like look at a couple of pictures and then buy? No, you’re probably going to be going, you’re going to watch the hour long keynote presentation, you’re going to watch the ten minute video that shows all the details and all the benefits and features on the MacBook. You’re going to be talking to people, you might even reach out to a support. Buyers they will do their research. To just tell you, “You have to have it four minutes long,” or, “You have to have it ten minutes long,” I can’t really tell you that exactly because if you just target keywords that are buyer keywords, people are going to be searching that stuff until they make that buyer decision. Does that all makes sense? Steve: Yeah, it does. That’s a great insight. It’s not like a two to four minutes, there's not a hard fast rule, it's just hey whatever is … Make sure first that you’re actually delivering value and answering the question and coming back to them. Nick: Yeah, and if you’re asking for a short answer, I would say keep it shorter if you can but if you need more time to explain everything that you need I think there’s nothing wrong with that. Steve: What kind of buyer keywords? I mean is there’s a trend in good buying keywords, you know what I mean that you’re saying? Like across mostly internet or things that will pull your videos apart because those keywords are more valuable or you know what I mean? Nick: I’ll just be honest, review videos are probably the best videos that you can possibly make. Steve: Really? Nick: Yeah, because the reason people are coming and looking for reviews is because they saw a video or they saw a product and they’re a buyer. They’re looking for more information on that, they want to get everything they can possibly know about that. Once they figured out, once they see your video, once something clicks and they make sure it’s the right product for them then they’re ready to buy right there. Does that makes sense? Steve: Interesting. Yeah, 100%. I was just thinking too I’ve got like, I don’t know, 150 videos on YouTube but 90 of them are unlisted or whatever so that I can put them inside of websites and things like that. Do you have a preference at all? Have you found that there’s any kind of, I don’t know. I don’t even know, favoritism given to people who stay on the YouTube website versus watching YouTube video embedded on a page? Nick: I haven’t really done too much embedding on different pages so I can’t really speak for that. One other thing I was going to touch is the fact that you can actually look at your analytics too and you can see which videos people are watching longer. You can see the average duration on how long your viewers are staying on your video... Steve: Yeah, I love the stat section in the back of YouTube, it’s nuts. Most people don't look at that by a part but it’s pretty fascinating. Nick: Yeah, it’s great stuff and I actually just like within the last few months I’ve really started looking at that stuff a lot more and it’s really helped me. We just go back to the whole thing about testing seeing what works and then start doing more of what works. That what I was doing is I was really taking a look at the analytics, see what the videos that people are staying on for a long time and then just making more of those videos. Because there’s some videos where people are staying on for less than a minute through an average of 10,000 views. I’m like, “Okay, that obviously didn’t work so let’s throw that away. It was a good test, that was some good feedback, I won’t do that anymore so let’s move on and let’s find something better.” Steve: I just wanted to touch on something because this really matters a lot in kind of my world. I build funnels all day long, just tons of sales funnels and that’s kind of what I was looking through on your site mentorwithnick.com which is super cool, everyone should go there, mentorwithnick.com. You’ve got a quiz there and we’re a huge a fan of quizzes, it kind of pre-frame people. You got a welcome video from you and automated email that I got and then a link over to $1 offer. Kind of a cool biz opportunity there or business product I should say. Usually what we do when I build these types of funnels. You just kind of took me through in that mentorwithnick.com is we’ll always take those videos and enlist them and put them inside a funnel. I mean, I never let people just sit inside of YouTube format. I think it’s interesting that you just said … I mean it sounds like almost all of your review videos they’re all on YouTube anyway which makes sense. That’s what people are searching. That’s fascinating though. I guess I’m just recapping that. That’s cool though. Do you ever embed it all I guess, I mean you obviously did on that welcome video with Mentor With Nick. Nick: Yeah, that is one place that I do embed, I kind of almost forgot about that but those are like the only places. Mostly just like welcome videos or I like to call as bridge pages, like you said I do promote different things, different opportunities and stuff like that. What a lot of people will do is they’ll just send traffic directly to an offer and while that can work for sure like I’m not saying it can. Steve: It’s rough though. Nick: Yeah, pre-frame that a little bit and kind of just introduce them, kind of welcome them into your world. That’s a big thing it’s just like saying, “Hey, I’m here for you,” like, “I got your back,” like, “Don’t worry,” like, “We got this taken care of and you know I’m going to introduce you to this thing and you can certainly take us up on that but if not, you know, just connect with us.” So many people just want to connect with somebody, that’s what my whole video is about and after they opt in it’s just kind of saying, “Hey, I’m here,” like, “If you need anything from me you’ll be receiving some emails from me and you know I’m here to help you out.” I think that’s just a lot better way to do things instead of just like hard driving traffic to offers... My honest opinion that’s going to drop convergence but it’s also going to drop your audience where they just think that you’re just trying to sell them all the time. Steve: Yeah, 100% I agree with that and I was impressed with that video that you put out there, I thought that was really good. I always draw out funnels like crazy and in my world we call it funnel hacking. I was going through your funnel and drawing all that out, the emails that came, things like that and it’s not like you need that welcome video, the one from you. Technically you don’t but I thought it was interesting and cool that you put it in there because I watched the whole thing and it made sense to me is like, “Hey, there’s a lot of trust and there was a lot of ...” What’s the word? I can’t think the word. After watching the video I was like, “Hey, this guy is real. That was cool. What a good video,” and it set me up because I have to tell you when the next video started I was like, “Eh.” I don’t know but because I watched you, I was like there was a lot more trust, like a lot more stock in that video. Anyways, great example right there, I thought that was fantastic... Nick: Thank you. I appreciate that. Steve: Yeah, everyone go checkout mentorwithnick.com, that’s an interesting process for a bridge page right there. That’s really good. Nick: Thank you. Steve: Do you send people to quizzes a lot also? Nick: I use that capture page right now because it seems to be converting the best. I’ve noticed that in the past like I even got opt in pages like that up to like 50% opt in rate for all my traffic which is really good. Right now I’m sitting at around like 39%. I mean that’s for the best that I’ve done. I’ve tested with a lot of different stuff and everything else have been kind of sitting around like 32 to 33 maybe like a little bit higher than that. I just use that because it just kind of like gets them invested... They have the two step opt in and you are obviously very familiar with all this stuff and that works really well where you have to click on something that makes it a little bit more congruent. They’ve already invested a little something to make sure they put their email address in but the survey just kind of adds a little bit more like they’re taking a quiz and then they’re like, “Okay.” Now, they need to put their email address in and they’re already a little bit more invested so they’re more likely to continue with that action, that whole congruency. Steve: 100% plus then you can follow up with them, you got their email address and you can re-market to them and ask them if they got the trial. Yeah, great for you, great for them. Yeah, I completely agree with that too. I had this quiz who’s probably about 50% also, same thing. It’s just quizzes are great things for people. It was only like four questions but it set them into my … It was the same thing that you did which is what I was laughing at, “Where did you hear about us from?” and it was like, “Facebook, Oprah, Obama mentioned me,” and then other. I’ve never been on those things before but because they heard those names first and then your name last or even other, it’s a lot more stock also. Just increases your authority like crazy, not that you want to be deceptive but it does give you more authority. The next question was like, “What age range are you in?” and these are questions that sometimes don’t even matter or you can ask questions that just kind of poke them in the eye a little bit. “How much do you make on your side business every week?” “Zero. A hundred bucks,” and then just, “I got to choose the lowest one.” For a weight loss product, “How many products have you tried?” but at the time your solution comes up they’re like, “Man, he’s right. I fail every time at this. I do need to buy this product.” That’s interesting though. Cool. Hey man, I don’t want to just keep taking your time. I appreciate you getting up early to do this with me. Where can people learn more about you and join your world like you were saying? Nick: You can add me on Facebook, that’s a good place. I am kind of maxing that out now. Lately I’ve been going pretty hard with getting people add me and everything like that. My friend list is kind of maxing out right now so I did also start up a new Instagram account, a new Snapchat account which my usernames are Mentor With Nick, just kind of goes along with my website. You can also go to my website like you mentioned before which is mentorwithnick.com. Steve: Mentor With Nick Instagram and Snapchat, mentorwithnick.com also and then also on Facebook. Hey Nick, I appreciate it man. Thank you so much for taking the time again and for dropping all the nuggets you did. Nick: Yeah, for sure man. It was fun. I always love getting on with like-minded people and just chat marketing something I’m very passionate about. Steve: Yeah, I appreciate it. Everyone else usually who talks about it, sometimes they feel alone in this world. Anyways, it’s cool to meet you man and I do appreciate it. Nick: No problem, man. Happy to be on. Steve: All right, talk to you later. Announcer: Thanks for listening to Sales Funnel Radio. Please remember to subscribe and leave feedback. Have a question you want answered on the show? Get your free t-shirt when your question gets answered on the live Hey Steve Show. Visit salesfunnelbroker.com now to submit your question.

STEVE: Welcome, everyone. Today I have a very special guest. I'm very excited. I actually have only met her only two weeks ago. It was pretty cool actually. I felt an immediate connection. Anyway, this is Jennifer Goodwin. How you doing? JEN: Good. How are you? STEVE: Fantastic. I'm doing really, really well. I was scrolling through Facebook, it was about two weeks ago, and ... I don't know if I've told you this yet, but I was scrolling through Facebook, and I saw an ad that you had out. It was ad for vets. I can't remember exactly what the ad was saying, but it said something like, "Hey, here is a way for vets to launch their businesses online." I immediately was like, "Whoa, this is so cool. Someone's going for this market?" I didn't know anyone who's been going for that. It's such a needed thing, being in the military myself. How did you even get into that? JEN: Absolutely. I grew up very patriotic. I didn't realize until this year that the veterans were my ideal client. How it happened was, I was always trying to help veterans that were, military guys and gals that needed help with the internet marketing and getting themselves to the next level. Most recently, I was volunteering at a local homeless veteran shelter where some guys and gals were in transition. I said ... Well, a little back story. Three years ago I was on a motorcycle, my first ride, and I was life-flighted off the highway. STEVE: Oh, my gosh. Three years ago? JEN: Three years ago. Twenty-five, 30 minutes into my first ride with a friend on Highway 95. We were set at 70 miles per hour. Road debris came out of everywhere. An 18-wheeler had blown his tire, and we couldn't avoid one of the pieces. It flattened the back tire. Needless to say, I took a nice, pricey helicopter ride to the trauma center, so I actually lost my business. I was down for a lot of time. Financially, physically, emotionally, I had to go through that trauma. I had a lot of time to think through in recovery, and I made a few decisions about my business when I got back to it, which I really just got back to it full-time this past January. I decided that I was going to partner with the right people and never sit on my ideas and make sure that I was launching all the things that I had written down in a book and that were collecting dust. One of the other pieces was that I was going to give back. Even though I was sort of starting over, I knew what I was doing. I had 15 years in the business. I was relaunching, but I still wanted volunteering and giving back to be part of that. I was literally driving to a veteran center in Jacksonville, Florida and just camping out in the chow hall every Thursday and saying, "Whatever you have, just bring it to me. Just bring me your website needs. Bring me your resume needs. You got a new computer and you need to know how to run it? Just bring it to me." Even some of the staff there who weren't veterans would say, "Hey, I'm going for this other job interview," and so I just made myself available every Thursday. It didn't feel like work. Then fast forward a couple months. A friend of mine that's pretty well-known in the veteran space, he's on the History Channel and got quite a following on social media, said, "I've got four veterans that need, like, yesterday." Just working through those clients, it just didn't feel like work. It just felt so easy, because they're so loyal. They're so grateful. Usually what they're inventing, we're writing about, is something I believe in, so I re-branded my business to be all about serving veterans. STEVE: That's incredible. I love that. I've noticed that a lot of the people that I interview, they never ask permission to go do something like that. You just showed up. You just sit down and every Thursday ... How long did you do that before you went to that re-brand? JEN: I only did that for a couple months, because I actually ended up moving out of the area and haven't found a new local shelter to go help with. Let me see. I believe I started ... January, February, March. Probably about two and a half months into that I re-branded. I was also talking with some coaches. Actually, one of the coaches I was speaking with, a female coach, she was a veteran ... or she is a veteran. She said, "Jen, I got my start helping my fellow Army soldiers, starting their businesses when they got out." I said, "This is my ideal client, the more I think about it." I said, "Is it that easy?" She said, "Yeah." Literally, within 24 hours ... I couldn't even wait to re-brand everything. I went to the team and to the social media images, and I started changing it all up. The first batch was a little bit rough and amateur. I just wanted to get camouflage in there. STEVE: Yeah. Yeah. JEN: That's probably one of the ones you saw or maybe one of the newer ones. Yeah, it was pretty quick. STEVE: Yeah. That's incredible. It's interesting that that's the way it worked out. I remember when I went through basic ... I'm obviously business-minded. I really enjoy it. It's my obsession a little bit. I was going through basic training, and it's hard at certain points. One of the things that kept me going mentally and emotionally was talking about business ideas with all these other guys. I ended up having it, and all these guys that would sit around, and we would just talk about some different strategies. To this day, I still talk to some of them, and they're trying to do business stuff. It's definitely clearly an awesome market. A lot of them are go-getters. Anyways, that's super cool. That's fantastic. JEN: Yep. STEVE: One of the things I've noticed too, though, is that immediately ... You were doing the same thing with me. I was blown away with that, "Hey, do you need help with this? Do you have VAs for this? I have teams for this." You are an absolute master with VAs. How did you get that way? JEN: Thank you for saying that. I love helping people. They ask me, what's my agenda sometimes, very few, but I say, "I just like getting a break from the paying clients, who are so demanding." It's like a break to just pull away and just go help people for free with no expectations, so thank you for that. I have been an entrepreneur my whole life. My father was an entrepreneur, made some money in the door and window business. Very early on ... Well, not too early. I guess my late 20's, because I went and got an architectural degree, a drafting degree, from 26 to 28, but as soon as I came out of that, I worked for someone else for six months, and that was it. I had worked for people previously, from 16 to 28, but I knew at that moment I did not want to work for somebody else, and I couldn't work for somebody else. It just felt like my soul was in jail. STEVE: Yeah. I like that. JEN: I left the corporate world, and I was working for an engineering company, and I co-advertised. I didn't even think you could do this, but I rented an exhibitor space at the kitchen and bath show in Orlando, Florida, way back when, and shared it with one of my competitors. I was turning away 95% of my lead. I was so lucky, because what I was providing was CAD drawings and artist renderings to interior designers and kitchen designers. They didn't have anybody that was serving them. Usually people that were drafts people were going to work for architects and engineers, and so the designer industry was left hanging. I filled that void. I was turning away so much business, I knew back then that I had to learn how to scale my business and learn how to use the software that was out there that was going to help me scale my business by leveraging the tools and the people. Very early on I started to outsource to other drafters and just caught the bug of outsourcing and marking up the work and being the middle man really. I was outsourcing right away. I ran with the CAD services for about four or five years. After teaching myself everything on the internet, everything that I could at that time ... The internet was much smaller then. STEVE: Yeah. JEN: It was easier to master. I re-branded into Internet Girl Friday, and I've been doing that ever since. Again, I did lose my business for about two and a half years, but I've been back at it now, and I have virtual assistants and developers. It's great, because in my mind that's the only way to scale your business, is to have a team to support you. That's what we're doing. STEVE: Yeah, and you clearly have that. It's so fascinating, though. I wish I could pull up the text real quick that you sent me. It was a long list of stuff that you were asking me if I needed help with. I was like, "Man, she's got the hook-ups." JEN: Yeah, I would say, if it touches the web, we can do it and mean it. People come to me and say, "Well ..." I have friends that, you know how the friends and family never know what you're doing with the internet, and they don't get it. STEVE: Yeah. JEN: I have a friend that called me. I said, "Listen, I've got 20 minutes to talk. What's up?" He said, "Sounds like you're too busy and you can't take on my work." I said, "No, I have a team for that. I can do it. We can do it." I'm hiring people all the time. There's no shortage of people out there that want to work, whether they're US-based or they're offshore. There's hundreds of thousands of workers out there that ... You can go to Fiverr. You can go to so many different sites and get people to help you in your business, and I take advantage of that. STEVE: That's amazing. When I was in college, that's really when I started getting the bug for this. Well, that's when I started getting traction, I should say. I always had the bug. I went and I started hiring these different VAs. My buddy and I, we were building this Smartphone insurance business, and we went and we hired out this guy. He was just like, he wasn't very good. We paid him $500 to build this really small thing. It wasn't big at all, and we got it back and it was awful, like, "What the heck?" That's why I started using click funnels, so I could do it on my own. Then another time came up and another time came up. I was like, "Man, I'm really striking out with these VAs." I'm curious how it is that you actually go find good ones, because that's a skill in and of itself that I don't think people realize you need to have. Not all VAs obviously are built the same. What process are you taking up? What are you having them do? How are you vetting the VAs for your vets? JEN: There's a couple different ways. I hate to say this, but I don't like the big outsourcing sites. I think it's really hard to find that needle in the haystack, and you have to spend a lot of time sorting through people that are really just looking at the dollars per hour; right? They're like, "No, I can't make anything less than $8 an hour." They overbid. I just don't like those sites. I never had great luck with them ever. STEVE: That's totally the opposite than what everyone else says, so that's interesting. JEN: I've done it for 15 years. If I had an army of 100 virtual assistants, do you know how much money I'd be making? If it was that easy, I would have just hired a team of people from there, but I've spoken to people for 15 years from those big sites. What I find works for me is I enter a couple of virtual assistant groups on Facebook. Whenever I have a need for somebody, I post the job on my blog post, and I'll send a link out to the virtual assistant groups and say, "Hey, by the way, this week I'm looking to talk to people that have skills in ..." whatever skill I'm looking for that week. That's worked out well, because I only get a handful. I might get 10, 15, 20 applicants. It's totally manageable. I have a forum on the blog post. I'm not going to field emails or phone calls or be scattered. I want them to just dump their info into a form, and then I can go back and look at, and I can say, "All right. I'd love to talk to these three out of 10 on Skype," or somehow. They say, "Hire two and fire one." Try a couple people out just on a small ... I work through baby steps when it comes to hiring a virtual assistant. Let's take one tiny task, not, "Oh, I found you. Here's all my money. Here's all my tasks. Talk to you in a week." That will just go wrong every time. You want to start with, "Can you contact me on Skype," because that's a requirement. That's my office. If they tell me they don't have Skype, they're out. It's that simple. You have to work my way in my company with my tools. I'm flexible, but you have to show up in my time zone. You have to speak my language. We start at the very beginning and make sure that those pieces are there before moving on to, "Okay, here's how you get into my project management system, and here's where you find your first task." I work closely alongside them and say, "Stay with me right here on Skype. Tell me, 'Jennifer, I'm starting Task A right now, and I plan to be done in 15 minutes, and I'll ping you back when I'm done, so you can review it.'" It's really micromanaged in the first week. As you get more comfortable and as they're trained a little bit more, then they can work on their own time. I literally do that every morning for about two hours, Monday through Friday, from, roughly, 9 to 11 every day, which is a lot of time when you think about it. I'm also mentoring virtual assistants, so I'm not paying the ones that I mentor that I identify in the group as being really smart and might have come from 15, 20 years of past corporate experience, so they have skills. They just don't realize how to translate them to the internet. Again, I love helping people, so I say, "Come on in as an apprentice. You can follow along. You can invite your friends to sit in your house and watch. It doesn't matter." I've hired people from that group as well. STEVE: Wow. That's fascinating. If the person is good, they might have friends that are good. Might as well bring the friends along and train them too. JEN: Yeah. I tell them, "Listen, I'm looking to build teams, so if you already know someone ..." I had this conversation just last night with one of Filipino VAs. She's amazing. I said, "I'm about to hire a few more, so if you know anybody ..." She's like, "Well, actually, I do have three assistants, and they work in my house with me. It's my goal to help these single moms that need some more income to get going." I said, "Great. Let's ramp them up." Yeah. STEVE: Awesome. That's fantastic. That's amazing. Eventually, what started happening was I was like, man, I literally have spent thousands and thousands of dollars on VAs for stuff that was not very good work. I was not happy with it. I started going through, not the same process at all. That's genius. I'm going to have to ... That's absolutely incredible. I'm going to have to think more about that and try and figure out how I can do that too, or I'll just ask you, hire you to do it. Do you have a particular freelance or VA site, I guess, that you like more than others, Fiver, Freelancer, Upwork? JEN: I love Fiverr. Actually, this morning before this podcast, I was looking on Fiverr for a virtual assistant but only because in the virtual assistant groups that I'm in on Facebook, I saw someone saying, "I'm not getting any traction as a VA on Fiverr. What am I doing wrong?" I clicked on the link which took me to their Fiverr account, and I said, "I'm willing to try you out. Contact me on Skype." Again, that's my first requirement. I use Fiverr for other services. If my dev team is too busy with some bigger projects, and I need to knock out some quick keyword research or a quick image, I can go to Fiverr and I can find it. It's just like any other service where you can see the ratings, but for some reason they have, they've made their user interface so easy to navigate and quickly see, "Oh, wow, they've had 200 projects. They're five stars on all the reviews for all those projects. I'm pretty sure they're returning good work, and it's dollars." Who can't lose $5; right? We spend that on a coffee sometimes. It's different from going to the big sites like Upwork and saying, you have to put your whole job description. You have to say, this is 30 hours a month or 30 hours a week, whether it's permanent. They make you jump through so many hoops before you even find someone. Then you might get a thousand applicants, and you have to sort through all that. It's too much work, where you can go to Fiverr and just browse really quickly and click on someone. You don't even have to click on someone and contact them, but you can just put your mouse over their little portfolio image, and it shows you how many jobs, how many stars. Very quickly you can jump into having an assistant or a vendor. I know there's a lot of controversy with using offshore vendors versus keeping it in the USA, and I do keep most of my work, 99% of my work, in the USA. Even my Indian development team is in the USA, strangely. When you're restarting, which is the mode I'm in now after the accident, you need that payroll break; right? You want to have assistants so you can scale your business, but you can't go out and afford the $25-an-hour United States VA, so it does help to go offshore. I do like the Filipino virtual assistants. They are super-smart, super-talented. Their English is perfect. They are very friendly and very accommodating. There's no language barrier like I've experienced with other countries. They're extremely affordable. Here's a little trick that I've done. I've gone to Wikipedia and typed up, "Countries with the lowest hourly rate," and it's mind-blowing and scary that there's some countries or areas of their countries where 50-cents-per-hour is the minimum wage. STEVE: Oh, man. JEN: That's not saying you can just go there and find a virtual assistant. Virtual assistants have to be a booming industry in a certain country for it to be valuable to you, but the Philippines are great. STEVE: That's incredible. There's a workaround that I have found that helps. I did a whole podcast on this actually earlier, because it's a frustrating thing to go through. The biggest things I've learned from Russell, you got to have people. The biggest things I've learned from my own things, you've got to have people. Otherwise, you as the entrepreneur get bogged down. You can't handle all of the tasks. This is definitely valuable information to hear. There was a workaround that I, to using VAs that I was figuring out too. Do you use Freelancer.com much? JEN: I have, but, again, I didn't use it much. STEVE: Yeah. It's a little bit challenging. There was one feature that saved my butt on a lot of different things, and it was the fact that you can post contests. That's actually pretty cool. I needed all these different images made, or I needed a tee-shirt design. I basically said, "Hey, I really want to motivate people, so here's the prize is $100 and everyone submit your work. I'm just going to choose one guy." It was fantastic. I got 80 or 90 submissions, and the whole week during the contest, I could talk back to them and say, "This looks good but change this." "This looks good but change this." I could rate all of their work, which was public to everyone else. All the work, the freelancers started pushing towards a different path as they watched my comments to other people. That's really the only trick I have for VAs. I haven't done anything else that you do with it. It kind of works, but what you do is a lot cooler, actually. JEN: I don't know. The contests sound pretty cool. I remember seeing them on Topcoder years ago when I was looking to build a software, and someone said, "If you don't have unlimited budget to build the software, present it as a contest." I thought that was fascinating, where they have a contest for one part of the software and a contest for another part. Then they have a contest at the end to put all the parts together. I thought that was fascinating. STEVE: That's incredible. Hey, there's a lot of people obviously who are trying to get into this space who want to do what you're doing. I know you alluded to it before, but what would be the first step to getting a good VA? JEN: I would definitely check out the virtual assistant groups in Facebook. It's a close-knit community. People can vouch for other people. There's some names at the top that know a lot of the VAs in the industry, so they actually have requests for proposal boards that you could sign up to and submit your work. Then you know you're getting a qualified VA, or you can find me and I'll point you in the right direction. I would check sites like FreeeUp. That's with three E's, F-R-E-E-E-U-P.com. STEVE: I've never heard of it. Awesome. JEN: It's new. It's getting a face-lift. The site is only about eight months old, I think. They've got some big plans. Nathan Hirsch, who's out of Orlando, Florida, he's doing very well with it. You can get VAs as low as $5 and up to $50 per hour, depending on what skillset you require. Check out the Filipino ... I can't remember the domain names off the top of my head, but there are a lot of Filipino virtual assistant sites out there that you can just Google it up, and it will pull up some of the top ones. They really are a great crowd for your everyday administrative stuff. I'm literally teaching my VAs now how to set up some of the beginning integrations of click funnel. STEVE: That's awesome. JEN: I have a checklist, and they can go through and connect the SMTP and the domain and do some of the basic setup. Then I can take it from there and build a funnel. STEVE: Fantastic. Just because you mentioned it, how are you using it with click funnels? I went through and looked at your site, and it looks fantastic. It's very clean. HowToGoVirtual; right? Dot-net? JEN: That's the academy site that we're launching. The services site, where all of our clients go through is InternetGirlFriday.com, and we're just like any other entrepreneur. We have multiple different sites. What happened was, I needed to get all of this information into other people's hands. I've got 15-plus years on the internet. Of course, you want to package that up and provide it online as a video course or some type of academy environment. I created a class to teach people the four steps of getting your business website launched, because you know how customers get confused about the internet. The internet is so big now, and there's so many steps, and the algorithms. They get approached by so many vendors. "What should I be paying for," and I said, "I've got to find a way to simplify this." Back in 2010, I think it was, I came up with a 12-step plan. Just a way to categorize everything you do on the internet came to 12 categories. That's it. I just wanted to show people, "Okay, Step 1 is your research and your keyword research and your competitive analysis. Step 12, at the end, is analytics." Everything falls somewhere in between, so that they had something that they could follow along. Not that every strategy goes in order, but the first four I call, "The foundation." You've got to do your keyword research if you're going to launch a website, and your competitive analysis, and you have to know what people are looking for, what your target market is looking for. Step 1. Step 2, building your website in a blueprint first. I think that's so important, because you need to get the SEO and the keywords that were revealed in the first step into your website. If you just hand your website over to someone, they might make it beautiful for the humans, but they're neglecting what robots need to see through Google. STEVE: Right. JEN: That's Step 2, build the blueprint. Step 3, build the website. Step 4, connect it to the search engines and some directories. Now you've got your foundation to go offsite and do all your marketing with whatever strategy you're deploying. I package that up into a course. I'm glad that I had the time off that I did, because when I came back to it, there was click funnel, and it was like, "Ah." Finally there; right? The funnel isn't new. The strategy isn't new. It's a little different, because, again, the internet is bigger and more complicated, but a sales funnel is still a sales funnel; right? We didn't reinvent the funnel. We just put the software together in one place, like Russell. All the steps that you used to have to do, you used to have to literally build a landing page, usually in HTML, because you needed it to be a certain way. If you needed a green check-mark versus a red check-mark, it was all piecework. Then you'd have to go to the next step, and you'd have to connect your email responder. Everything was daisy-chained together. It was so overwhelming, that most people didn't launch, because there was so much work. Even me, who has a team, knew how to do it for so many years, I could never launch, because it was overwhelming. STEVE: Yeah. JEN: ClickFunnels comes on the scene and it's all in one place. I don't use the term, "All-in-one" lightly. I don't give credit to many softwares. It's not an all-in-one where you're billing and all your other things are in there, but for the funnel it's all in one. Everything is literally in one place, and it's been so exciting to set up and to get going and to see that now I can literally wake up at 3 am, have an idea, and within two hours, have it going and some ads going, and it's launched. That's the exciting part. My clients are excited about it to. STEVE: That's so cool. That's so awesome. I remember when I first started putting things together for ... It was an artist actually that built the first site/funnel four or five years ago. I remember spending two hours ... No, it was two days, two full days, trying to make WordPress act like a squeeze page. JEN: I know. STEVE: It was the most hellish thing. It was awful. I remember just settling with something. I can't remember what it was. Neither of us liked it. I'm not a coder or programmer. I can read it. I can edit it, but I'm not at all a programmer, at all. I was like, "This is terrible." I almost gave up on the internet a little bit, because it was so hard. Then when click funnels came around, I remember I saw the presentation that Russell gave mine. I probably shouldn't have done this, but I didn't talk to my wife about it. I immediately bought it, and I started using it and building for other people. I was like, "This is the craziest thing." Now I dream in funnel editor. It's the funniest thing. JEN: Same thing, yeah, because back when you were creating your old landing page, which, again, is just one tiny piece of the whole funnel, I often went back and forth to, "Gees, I've got to hire a developer just to create a landing page page template in my WordPress?" Then that never got done. Then you go over to the third-party platforms that are providing fully landing pages. You're like, "I don't want to spend another $50 a month just to do this one piece, because by the time I'm done with the whole funnel, I'm spending a thousand dollars a month just to get it all connected. Yeah, it's been such a blessing, and I'm so excited. STEVE: I think my record so far with sitting here next to Mr. Russell Brunson, I think the fastest we put a funnel out is 45 minutes or something like that, a full one. It's like there's no way. He and I will still sit back and be like, "I can't believe we have this software," and he's the CEO of it. We'll be like, "Man, look what we just did. Look what we pulled off." He's like, "This little change used to cost me 10 grand. We're going to do it in 30 minutes." JEN: I remember testing my first webinar funnel, and I didn't have it completely set up, but at some point I got my reminder email, and I said, "Oh, look, how cool is that? I'm already getting the emails automatically." I didn't even set up the email, and I clicked on the link inside that said, "Your webinar is starting now." I clicked it 20 minutes late. When I did click it, it went right into the webinar that was playing, at the 20-minute mark. I said, "This is magic." STEVE: Yeah. So cool. I know I said we'd keep it to 30 minutes. You are amazing. I can't believe all the stuff you're pulling off is incredible, manager and builder of teams. I'm looking at all these sites right now. It's absolutely incredible and just crazy impressive. Where should people go if they want to follow you, learn more about you, even obviously use some of your services. JEN: Yeah. If you go to InternetGirlFriday.com, then you can find my social media, which is everywhere. We have Periscope and Instagram and YouTube and all that, and follow me on any of those. We're very active there. InternetGirlFriday.com is the service's site. You can contact me there. You can say, "Hey, I don't need to hire you, but I have a question," and I'll be glad to help. STEVE: Awesome. I appreciate it so much. Thanks. This is spur-of-the-moment, but this has been awesome. JEN: Sure. Thank you. STEVE: All right. Hey, we'll talk to you later. JEN: Okay. Bye-bye.   Thanks for listening to Sales Funnel Radio. Please remember to subscribe and leave feedback. Want to get one of today's best internet sales funnels for free? Go to SalesFunnelBroker.com/FreeFunnels to download your pre-built sales funnel today.  

Steve: Hey, everyone. This is Steve Larsen and welcome to Sales Funnel Radio.   Speaker 4: (music starts) Welcome to Sales Funnel Radio, where you'll learn marketing strategies to grow your online business, using today's best internet sales funnels. And now, here's your host, Steve Larsen. (music ends)   Steve: All right you guys. Hey, I am super excited. Today I've got two very special, kind of unique guests on the podcast. As you guys know, a lot of times, I record my own thoughts on things that Russell and I are doing to make marketing awesome, but I like to go and interview other people as well. Today I've got on the show with me, it's Dallin Greenberg and Kristian Cotta. These guys have a pretty awesome unique way for building funnels. Anyways, I want to welcome you. Thanks for joining me.   Dallin: Appreciate it.   Kristian: What up.   Steve: Hey. I actually was thinking about it and Dallin, I don't even remember how we actually met. It wasn't that long ago, was it?   Dallin: Ah, no, not very. Just a couple weeks.   Steve: Just a couple weeks ago.   Kristian: I think Dallin met you the way that him and I kind of joke about he's the black box back alley hacker. He does all the ...   Dallin: If there's someone I want to meet, I find a way.   Kristian: He's the unconventional guy. You won't find his practices in a book or a manual.   Steve: Crap, that makes me a little nervous.   Dallin: Yeah, don't mess ... I told Kristian the other day ...   Kristian: Not black hat, black box.   Steve: Yeah. We can call it whatever we want, right? No, just kidding.   Kristian: Yeah.   Steve: Well, hey thanks for-   Dallin: I told Kristian, the other ... Oh, I'm sorry.   Steve: No, no, you get a say. Thanks for letting me wake you up at the butt crack of dawn and still being willing to share some cool stuff.   Dallin: Yeah.   Steve: How did you guys start meeting or working with each other?   Kristian: I'll let Dallin take that one.   Dallin: Yeah. I was working on a kind of unique project. We had a guy up in Scottsdale that owns a software. He's the developer. It's a software that does algorithmic stock trading and he was stuck with his marketing. He's a big guy. He's got a lot of stuff going, but anyway, we were trying to help him get some plans going.     I had actually watched Kristian on Periscope. I'd met a lot of guys on Periscope and one day I noticed Kristian was actually in Chandler, which is only a few miles away from me. Like I said, if I see someone, I'm going to find a way to meet him, so I'll comment in his Periscope a few times and little by little, end up getting his contact info. Day later we're in a Starbucks together talking about a plan that we can do, well I was more impressed with Kristian, what he was doing. My partner that I was working on with this marketing plan for this software developer, we were on kind of different pages. I have a background in sales and Kristian's dynamic was a little more my still, so my partner ended up leaving and I ended up asking Kristian, "Hey, is there anything on the side that you're working on or that I think we can do together?"   Steve: Mmm.   Dallin: Badda bing badda boom. We've ... I feel like it's the perfect love story. We've been hanging out pretty much ever since.   Steve: As long as he says the same thing, I guess that is true, right?   Dallin: Yeah. Yeah.   Kristian: Yeah, no. The funny thing, Steve, about Dallin is I'd been with ClickFunnels, I was one of the first 50 people that signed up for the beta version of ClickFunnels.   Steve: Wow. You're from the dark ages, Man, that's awesome.   Kristian: Dude. Yeah. We were just talking yesterday because we literally I mean the crazy part ... I'd been so resistant to start using Actionetics.   Steve: Yeah.   Kristian: Until I had to transfer from Infusionsoft to AWeber, AWeber to ActiveCampaign and we're trying to do something and it's like, "Dude, why don't we just use Actionetics?" It's all in here." I'm like, "Fine." We're switching everything over and I needed ... I'd been doing funnels and learning about ... like when I first signed up for ClickFunnels, I didn't know what a funnel was. I wasn't even sure what Russell had explained to me. It just sounded so cool and I was like, "Dude, I'm going to figure this thing out because what he's talking about and the numbers, I'm like, "That's what I need to be doing. That's it." I been doing this for two and a half years, which is kind of a long time in funnel years.   Steve: Yeah. Yeah, it is.   Kristian: It's not really that long of a time in regular terms, but I got on Periscope and started kind of talking about my business. At the time, I was trying to grow this fitness, be an online fitness guy.   Steve: Yeah.   Kristian: I'd used funnels to grow an email list of 3,500 people and I got on to Periscope and nobody cared about the fitness. They wanted to know how I was growing my email list and how I was doing my, how was I doing this business.   Steve: Interesting.   Kristian: Then I kind of became one of the funnel guys on Periscope and was a speaker at the Periscope Summit. I got this notoriety on Periscope for, they call me the King of Funnels. I'm like, "No, guys. I know some really big funnel guys on Periscope." They're like, "No, King of Funnels."   Steve: Wow.   Kristian: It's been like two and a half years of this little journey of learning funnels where it's been ... I'll tell you the three guys I credit everything to are Russell, Todd Brown and [Lo Silva 00:06:09].   Steve: Mmm.   Kristian: I actually had just finished the PCP coaching program with Todd Brown and those guys. Dallin, when he came to me was like, "Dude, this stuff you're talking about is awesome." I said, "Well, let's, I need a guy that gets it. That is driven and ... " that was Dallin. Now we've got this little, little agency we're trying to scale.   Steve: That's awesome, because good partners are hard to find. I remember I started doing this back in college. My buddy and I were driving traffic for Paul Mitchell and we were doing all this stuff. I ended up firing, going through nine different partners. It's cool that you guys found each other, you know what I mean? That's pretty rare just right there.   Kristian: Yeah. If you go back and talk about Dallin's ... there's a couple of key things that I was looking for, because I have an entire course. You love Periscope. I saw some of your Periscopes on YouTube and ...   Steve: Dang it. Man, those were the new days for me.   Kristian: Yeah. I was a speaker at the Periscope Summit in January.   Steve: Cool. Wow.   Kristian: Dallin's helped me develop this program and it's something that we've rolled out in beta and we're going to roll out as a digital product. It's called the Live Video Funnel. I've been working with Todd Brown and the guys at MFA on the entire sequence and the packaging and all that kind of stuff. They're calling Kurt [Malley 00:08:00] speaking at Marketing Funnel Automation Live in October and one of the things they're saying is that the biggest opportunity of 2017 is, they call it the Facebook Live Funnel, but I'm going to let you guys in on a little note. Facebook Live and Periscope don't work the same way. Even though they're both live video, they're different, so Dallin ... I needed somebody to help me with that aspect. I couldn't ... to be honest, you know this Steven,   Steve: Yeah.   Kristian: I couldn't do all that, every single thing, every single aspect of a funnel.   Steve: No.   Kristian: The script writing, the copy writing, the editing, the videos for the VSL's, the strategy, the email marketing sequences, all the social media.   Steve: Yeah.   Kristian: What I'm really good, compliments what Dallin's really good at, like I said, his ability to get in on Facebook and recruit people. He has this really strong sense about building a team, which is one of those things that ... we both get along with people, but Dallin's good at that recruitment process. When you want to build and scale something and you need the right people, you need somebody like that.   Steve: That's awesome. That's awesome. Yeah, it's hard to find that stuff. Dallin, you and I, we were talking a little bit about some of the trials you guys went through. Obviously individually you do, but you guys met each other, what have you guys been working on and I guess what was the ... What are some of the issues you guys have run on, I guess, getting to where you are. You know what I mean?     Unspoken stories, you know that where none of us put in our marketing hardly ever unless it's part of our sales letter. "I was in the dumps, but now I'm flying high." These are like, really what kind of issues did you guys run into what you're doing now? What are you doing now, first of all?   Dallin: Well, the majority of our issues actually are from more individual sides. We're actually doing really good with our projects together.   Steve: Mmm.   Dallin: Your typical issues you run in together are testing. That's what funnels are, right, it's testing, testing, testing, testing. There's always that down side until you ... it's just a numbers game, right, until you find something that works. As far as the personal side, because I believe that this kind of runs, this is the fire that's on the inside, the Y factor from what I call it, right. My background's in sales, so I did door-to-door for years. I think, Steven, you've mentioned that you flirted with that a little bit but, I was really good at it.   Steve: Yeah. Yeah. That's like, I'm sorry to interrupt, but that's one of the best educations I've ever had.   Dallin: Yeah. Yeah.   Steve: I've got a marketing degree and I don't know what I learned from it. You know?   Dallin: Well, that's actually just what I was going to say. I was going to school for business and marketing and be honest, my classes were super redundant. I hated them. I was like, "Man, this is for years I've been planning on doing this and ... " Anyway I got into sales and I did pretty good at it. I just kept going. I ended up doing more recruiting and for six, seven years going out on the summers and taking a team out and helping manage and recruit and sell.   Steve: Yeah.   Dallin: You learn so much from just talking to people, the sale cycle, funnels, a different type of funnel, right?   Steve: Yeah.   Dallin: Learning how to build value to the point where it doesn't matter what you ask for money, because they love it so much that they're going to buy. It taught me a lot. Well, long story short, I made my transition. I was doing alarms and home automation. I made my transition with this solar boom.   Steve: Mmm.   Dallin: Solar's on fire and fortunately for us, we live in Arizona, one of the sunniest places in the world. Solar was hot, but a lot of stuff was happening politically. A lot of the utilities are trying to shut down solar here just because of different costs. It's a mess. They succeeded and actually the utility ... There's two main utilities in Arizona. They succeeded shutting down solar where I live.     In order for me to get work, I'd have to go an hour a day just to prospect clients, let alone keep my pipelines, my relationships, my contracts, everything going, because they're longer projects. It was really funny because I was really bummed because I was really excited about this transition. It was a huge jump for me because we were so comfortable with what we were doing, making awesome money and it was kind of just this really big leap of faith. Well, last April, fast forward a little bit, last April, our little girl, our daughter, she was four years old. She got diagnosed with leukemia.   Steve: Oh man.   Dallin: When that happened, we literally were going to leave for another summer, two days after she was diagnosed. It was crazy. Everything was just happening and days and days and days sitting in the hospital. I had always wanted to do something online my whole life, but I didn't want to ... I didn't know exactly what was happening. I didn't know where I wanted to put my foot in. I didn't want to mess with inventory and selling one off things. I wanted to do something on a big level. I just didn't know how to do it.     In the hospital you got a lot of time to yourself and so I'd study these things. I'd start looking at different processes. I'd find patterns. I would sign up for everyone's email list, not because I cared about their product. I wanted to see their system. I wanted to study the funnel. I wanted to study the email sequences and I started seeing the patterns.     That's when I kind of got into a lot of this other stuff with Periscope and live stream. I was like, "Man, this is the future. I get it." I think every guy that's doing any sort of digital marketing has a day where they, it kind of clicks and they say, "Holy smokes. I can really ... This is powerful. This is how you can reach a lot of people." What everyone wants to do is have a voice and do something.     I ended up switching my major, going to school for persuasion and negotiations were my sayings. I was a business communication major and I had that emphasis in persuasion and negotiation. Looking back on everything now, it was just perfect. Everything kind of worked out really, really good. I was kind of like, my little side, so we really hit this kind of rock bottom where it was like ... financially we took a massive hit because I wasn't able to go out, drive an hour and do all this kind of stuff. This last year-   Steve: Yeah. You needed to be home. Yeah.   Dallin: This last year has really been an investment of my time and I just kind of feel like I went back to school. I feel like I'm getting way more out of this school than four years of collegiate, right?   Steve: Easily. Man, how's your daughter now? If you don't mind me asking.   Dallin: She's awesome. She's in a maintenance phase right now, got another year left of treatments, but she's ... hair's back and muscles coming back and went back to school. She's in a really, really good spot right now. Appreciate it.   Kristian: She's strong too. You should see her.   Steve: Really?   Dallin: Yeah.   Steve: That's amazing.   Dallin: It's from everything that she went through. She got down to, had to relearn to walk, lost all her muscles. She was a little skin and bones and now she's this little muscle ball.   Kristian: Now she's a beast.   Dallin: She's awesome.   Steve: I appreciate you guys sharing that kind of stuff. I mean it's ... because most of the ... I've never interviewed anyone on this who hasn't gone through something crazy, you know. It's not like the path is always clear, either. Usually it isn't.   Dallin: Yeah.   Steve: There's a lot of times I wake up and come here, I'm like, "I don't even know. I know I got to work on something, but I don't know what." It's like going through this hazy fog, so I appreciate that. Then there's all the personal side and all the things going on. Yeah, I first started getting into this stuff, little bit similar with door-to-door sales. I started looking around going, "What the heck?" We're driving out and there's all these billboards everywhere. I was like, "People call these things ready to buy." I'm knocking on people's doors all day long and they're not wanting to buy it when they wake up. I've got to go convince people who weren't planning on spend money. Like, "How do I do this?" I start putting ads everywhere and that's how I started getting phone sales and stuff. I was like, "There's something to this." Anyways, I-   Dallin: See, that's funny because I was kind of the same person. All the other managers are, "Dallin, stop trying to reinvent the wheel. It works."   Steve: DS, yeah.   Dallin: DS, this. I'm like, "No, guys. There is a better way." My motto in everything in life is there is always a better way. I don't care what you say and what's working. Something can be tweaked and something can be done to scale.   Steve: Yeah. Yeah, definitely.   Kristian: Which is funny, because Russell always says, "You can tell the pioneers because they're lying face down with arrows in their back."   Steve: Yeah.   Kristian: I guess in this case, it wasn't really pioneering. You were trying to find the people laying face down.   Steve: Yeah. Yeah.   Dallin: Yeah.   Steve: Side stepping all the other people who were already face down because they knocked 400 doors that day, right?   Dallin: Yeah, seriously.   Steve: What are you guys working on right now though? You guys mentioned that there's some awesome things going on. What's your current funnel, if you don't mind talking about that? [inaudible 00:18:19] sounds like, maybe ...   Kristian: Dallin said like perfect timing. I feel like it has been. We joke about being a startup because ultimately we are, to the point that we're even in the process of creating our business plans and our SOP's and all that kind of stuff, so that we can talk to some investors. We have some investors that we're talking to in order to really have the capital that we think we need to be able to scale this thing quickly, instead of Facebook ads tested at $10 a day for 50 weeks.   Steve: Yeah. Yeah.   Kristian: Yeah. The whole reason I got into learning funnels was, you guys talked about door-to-door sales and I have 15 years of commercial real estate experience. I worked with clients like L.A. Fitness and McDonald's. I represented McDonald's for the state of Arizona and Burger King and Taco Bell, so pretty big name companies.     There's a lot of guys that would be happy with that, but the problem I had was that I kept looking at the deal size of what I was doing. It was constantly kind of like this feast or famine situation where you either had a huge check or you had nothing. Literally, nothing. It kind of got to the point where I was like, "Man, there's a better way to do this." Very similar. You guys hear the consistent theme here? There's a better way.     That was kind of the first step of me saying, "I'm going to figure out how to streamline this" so that it wasn't even so much ... I just kept seeing all the guys that were buying the properties doing all these big deals. They weren't even in real estate. They had these other businesses that were generating cash flow and here I am putting these deals together that are making, Dallin and I had this exact conversation, making these guys over a million dollars and they're like, "Oh hey, thanks. Here's 40 grand."   Steve: Yeah. Yeah.   Kristian: What's wrong with this equation? I'm the one that did the whole thing, the financials and all that. I just didn't have the money. That was the start of it.   Steve: Yeah.   Kristian: Then you add on top of it that we got into a network marketing company and did really well, but we got stuck right under about 10 grand a month for like 18 months. It turned into another full time job where I was 40, 50 hours a week at every Starbucks from east to west meeting people. I'm like, "This is not working."   Steve: Yeah.   Kristian: Those two combined, I was like, "If I get online, I can figure out how to do both of these. I don't have to pick because I can leverage myself."   Steve: That is kind of the funny thing I learned about ... because I got into an MOM. I went and did exactly what my upline was saying. Got 13 people my first move.   Kristian: Oh, wait, your [inaudible 00:21:42] not duplicatable.   Steve: No. Not at all.   Kristian: I don't care. If I find enough of the right people, it won't have to be.   Steve: Yeah. Yeah. My first month, I recruited 13 leeches. Man, they wouldn't do a dang thing unless I was like pushing them in the back with a cattle prod. I was like, "Ah. There's got to be a better way to do this." That's why I took it online and did a lot better. I definitely relate with that.   Kristian: Yeah. The crazy part about this is, like Dallin was saying, he's, shoot, some of the advanced strategies ... Dallin's has this like ... he understands and can see what the outcome is that we're trying to do. He gets it. He gets the whole flow and process of this, of how funnels work. He's been studying them. I just think for a big part, he just needed to connect certain pieces and be able to see what's going on behind the scenes that you can't see online.   Steve: Yeah.   Kristian: We talk about ... the hardest part about knowing how to do funnels is focusing because when you understand it and it clicks and you realize what you can do, it's like .... Someone starts talking you're like, "Oh my God. I know how to make money with that. Oh my God."   Steve: Yeah.   Kristian: It's like entrepreneurial ADD exacerbated.   Steve: Yeah.   Kristian: Forget entrepreneurial ADD. This is like an entrepreneurial ADD addiction.   Steve: Yeah.   Kristian: That's the issue, so we've had to get very focused on okay what's the quickest and most pressing thing at the moment that we can make money with, so that we can reach our long term goals. Like I said, Lo Silva is one of the guys that I credit a lot of what I learned from. There's three little things that I take from them and that's think big, start small, scale fast.   Steve: Interesting. Think big, start small, scale fast.   Kristian: Yeah, that's kind of our little mantra.   Dallin: Yeah. That leads into basically what we're doing now. Our whole plan without getting too much into detail is we have a very, very big picture. Just like a funnel, we have our personal value ladder. Our big picture is more in investments, real estate, things like that. Those are our high tickets. Right.   Steve: Yeah.   Dallin: For the time being, we need to make sure that we couple that with clients, so we have our lead gen system, our agency that's doing multiple things, SCO work and funnels, and social media strategies and management and that way it can help us scale. Our agency essentially fronts the bills and I guess the best way to put it is we want everything that we do to be self-sufficient. If we build something, the entire goal-   Steve: Keep it in hands.   Dallin: Well, yes and no. The entire thing is for that project to sustain itself, so you understand once you get going with your Facebook marketing and such, it gets to the point where you reinvest X amount back into it. Then it lives, it breaths on it's own kind of. It just needs to be monitored, right.   Steve: Yeah.   Dallin: If we have this solid balance between us of we have clients coming to us for done-for-you services, that's awesome. That's cash. That keeps us busy. That keeps workers of ours busy. Then in the meantime, if we can couple that with 40, 50% of our other time for in-house projects, because Kristian and I already have entrepreneurial ADD, we're always thinking of ideas. We always have something going on or a lot of times a client that comes in has something that sparks an idea.   Steve: Yeah.   Dallin: We'll, like you said, we'll keep them in-house and then we funnel them. We get them to the point where they self-sustain and all of a sudden, we have our house projects, our client projects and it's just a very healthy business model. You don't see a lot of very sustainable and scalable models. You know what I mean?   Steve: Yeah.   Dallin: Especially, because I've been with very, very, very big companies with these companies I've sold for and you find ... one of the things I like to do is study patterns and development. I'm really into the business development side of things. You look at the ones that have made it, that have succeeded and that are scaled to the massive, massive billion dollar companies and that's kind of what they do. They make sure they have kind of that happy medium, that solid balance in all these different areas and factors and that's kind of what we're trying to do.     One of the projects we're working on right now is a political campaign funnel. This is just one that's easy to scale and we're just pretty much hacking it and taking advantage events which one of the things coupling social media with funnels is current events, man. That's, they kill. If you can find something trending and good and that has ... that you can milk for a long time, you better believe we're going to find a way to make, pinch money out of it, right.   Steve: Yeah. Isn't it the-   Dallin: I'll let Kristian talk about that.   Steve: The political campaign funnel, is that the one you downloaded I think from Sales Funnel Broker?   Kristian: Ah, no.   Steve: Maybe that was you, maybe it wasn't. I don't know. There's some guy, he downloaded it and came back and he's like, "This is the coolest thing ever." I was like, "Just the share [funnel 00:27:53] free one I got from someone else. Glad you like it."   Kristian: Yeah, no. I got the idea from actually from Funnel ... I got part of the idea from Funnel U. To be honest, as much as we know about funnels, something clicked when I watched Russell's video inside the membership site for the political bridge funnel, where it was like, "I see it." It was that coupled with the, the funnel stacking I got that whole idea of moving them from a front end funnel to a webinar funnel to a high ticket and how you stack those.   Steve: Sure.   Kristian: Bridging and when all the sudden the bridging made sense to me, I said, "Oh my God." Just like what Dallin was talking about here. Ultimately our goal is to, take the same amount of time to do all this work to go and work with somebody and do a commercial real estate transaction, where we're an investor or we're buying the property and people are investing with us, as it does to sell a t-shirt. Just time is time, it's just the size of the value and how you frame your mind around it. We are in the process of growing our agency. The whole point of it is to, if you think of construction companies, really good construction companies constantly have work that's in place to keep their employees working, so that they have the best team, right.   Steve: Mmm. Yeah.   Kristian: That's what they're always talking about is we just have to keep work so we can keep these guys busy. It's not about keeping them busy, but we also want to have the team in place because ultimately when we have our ideas, we can get them shipped quicker.   Steve: Yeah. I've been approached by a few people lately and they're like, "I got these awesome guys. I absolutely love them." He's like, "What work do you have? I just don't want them to go anywhere else." He's like, "I don't care what it is. I just got to bill."   Dallin: That's exactly what it is.   Steve: Yeah, interesting.   Kristian: Yeah. That's the idea, but to get back to what we're doing right now is I got the idea of how Russell explained the political bridge and my dad had ordered 100 t-shirts from my best friend. My best friend did all the screen printing for the Super Bowl in Santa Clara.   Steve: Jeez.   Kristian: He's got one of the largest screen printing companies on the west coast, based here in Phoenix. He has a company very similar to what Trey Lewellen started with Teespring.   Steve: Interesting.   Kristian: He's set in and he came to us and said, "Hey, why don't you partner with me and just handle the marketing on this." He's talked to me about doing some marketing for them for different aspects of their company. Now we're working together and the whole idea came up I said, "Well, you know what? I think I can do it." Before I was hesitant because I was like, "Well, I'm in the digital media space. I'm selling digital products." That was big hangup was I've got to sell to these entrepreneurs.     Then when this political bridge funnel that Russell talked about when he talked about how you move people from this list to this list, I went, "Oh my God. I can build a list in anything. I can just bridge them." It was a combination of that video inside of Funnel U and my participation in Todd Brown's PCP, Partnership Coaching Program, where they were really working on educational based marketing, and script and copy writing. The confidence level in my own ability to write copy had shifted to where now MFA is outsourcing some of their done-for-you client work to Dallin and I and having me write copy and script for their video sales letters.   Steve: What?   Kristian: Yeah.   Dallin: That's real, man.   Kristian: That tells you the ...   Dallin: We scale fast. Remember that third principle. We scale fast.   Steve: Yeah. Yeah. I wrote all those down. That's amazing. What's funny is that people don't realize that it literally is the exact same amount of work to do a small company as a big one.     My buddy, I mean as far as building a funnel and things like that, my buddy and I were building an [inaudible 00:32:11]. It was the first funnel I ever built with ClickFunnels and it was a smartphone insurance company and we were ... we got out of that for a lot of reasons, but it was interesting though because I was building it. We put it all out. That's actually when I got into ClickFunnels and it was right after ClickFunnels left beta. I was like, "Hey, I'm going to build this whole thing out before my ClickFunnels trial runs out." I'd never built one and I just killed myself for the next little while. We got it out.     Then this guy approaches me in Florida. He's like, "I need a funnel for some of my ..." He was selling water ionizers or something. I was like, "Oh man. This is a big company. They're already making a couple million a year." I was blown away. I was like, wait, this is the same exact amount of work as it was for the small little startup. Anyways, I thought that was interesting you said that.   Kristian: Yeah. That's what we talk about is that it's easier to work with those bigger companies. They get it.   Steve: Yeah.   Kristian: You work with the smaller companies and they're worried about how much money it's going to cost them. The reality is that the more we put ourselves in a position to work with guys like you and Russell and guys like Todd and Lou Coselino and David Perriera and all them at MFA, they're saying, "Man, why are you, how come you're not charging double and triple?"   Steve: Yeah.   Kristian: Dallin and I are sitting here like seriously if they're willing to pay us to write scripts for, to outsource their ad copy to us for some of their client work, what's that say? I mean, we're literally working with, doing work for the guys that are considered the best in the industry.   Steve: That's ... Yeah. Yeah.   Kristian: It's just a mindset shift is what it is. That has made it a little easier to have a conversation with someone and say, "You know what? We can take on this project. Here's how much it is."   Steve: Yeah.   Kristian: They're like, sticker shock. Well, sticker shock. You can go and just have someone build the pages for you, but it's not going to convert. I know that for a fact because copy os what converts, right.   Steve: You know Tyler Jorgensen?   Kristian: You know what, it sounds familiar. I think I-   Steve: He said the same thing to me. He's like, "You charge 10 grand to build a custom funnel?" I was like, "Yeah." He's like, "Why not 15?" I was like, "I don't know. I'd never thought about that before." I thought 10 was kind of the mark. He's like, "No, no, no, no. I'd do 15, 20, 25." I was like, "You've got to be kidding." That is is just a mindset shift. You'll get better people to build for anyways, whatever it is.   Kristian: The big thing for us-   Dallin: True and at the same time ...   Kristian: Yeah, I don't know.   Dallin: You there?   Kristian: Yeah, you cut-   Steve: Kind of lost you there.   Kristian: The big thing for us is really to build a team, Steve, and to have that team in place and be able to have people that focus on all the different areas of the funnels, so that they get really, really good at that. They don't have to know the whole process because that's what I've spent the last two and a half years doing, right.   Steve: Wow.   Kristian: They can be part of this and be part of building something and helping these clients and really enjoy what they're doing. Then, like I said, when we have these ideas we can ship them. I know you want to know and your audience probably wants to know what it is that we're doing, which is what got you in. I mentioned my friend, Bryant. He's got this company like Teespring. He's got everything in place to roll this out. We had this idea for how to start doing that. We took advantage of knowing that the campaigns going on right now. I mentioned to you I think my dad bought like 100 Trump t-shirts from him. I was like, "Those are really cool shirts." My dad's like, "Yeah, man You should do this funnel stuff and figure out how to sell these to everyone. Look how crazy everyone is about Trump. Trump's going to kill it." At the time, it was still in the Republican Primaries. I'm like, "Well, I don't want to go build a funnel."   Steve: Yeah.   Kristian: "Then trump doesn't win the primaries." But as he started pulling away I'm like, "Oh, let's start testing some stuff." We tested one funnel and surprisingly the Facebook campaign got a lot of clicks, but there wasn't a lot of opt-ins and conversions on the funnel. What it did and I think this is one of the biggest skill sets that people who are elite develop versus people that are frustrated and saying this isn't working for me is understanding the information that they're getting and what to do with it. You might not have a winning campaign or a funnel that's making money, but to understand what kind of info you're getting and how to use that to do the next thing is that whole testing process is what separates those that are killing it from those that are getting killed. That first funnel that we did, didn't make money. Not at all.   Steve: Yeah.   Kristian: I mean it lost $1,200. I went to Dallin and I said, "Dude, this is awesome." He's like, "Huh?" I said, "Look at the retargeting list that we got." Then we went and we tweaked this and I said, "What if we change the front end," and at that time Mike Pence had just been named Trump's VP. I'm like, "Who the hell is Mike Pence? I never heard of this guy before." I started asking people, they're like, "No." Unless you're from Indiana, you don't know who Mike Pence is. I go, "Should Trump have picked Mike Pence? Isn't there someone else." I'm like, "Boom. Is there a vice presidential debate in the Republican Party?"   Steve: Yeah.   Kristian: We created a little mini survey around is Mike Pence the right one. First of all, you've got all these people that love Trump and they're hardcore republicans and now you're creating an internal debate. Everyone wants to voice their opinion, but they don't want to be judged.   Steve: Yeah. People get pretty intense about that for sure.   Kristian: Yeah. We created a mini survey.   Dallin: Oh yeah.   Kristian: We created a mini survey and we had this retargeting list from the first time and we started running ads. I didn't expect and I don't think Dallin either, that it was going to do as well as it did, but I mean, we had in less than 12 hours, we had 500 email opt-ins.   Steve: What? Oh my gosh.   Kristian: I was like, "Oh my God." I'm like, "Holy crap." I'm like, "What the hell's going on?" Of course the first goal is to try and get the funnel to break even. What we had to do was we were getting so much information so quickly that we really had to be on our toes and make adjustments and modifications. What we figured out through the first week of testing this is there's so much activity on this funnel. Just to give you the stats, after what was Dallin, really 6 days of running the ads, we got 2,600 email subscribers?   Dallin: Five and a half, yeah.   Kristian: Yeah. Five and a half days, we got 2,600 email subscribers.   Steve: Wow.   Kristian: K, the funnels not at break even, but here's what I want whoever's listening and whoever wants to take this information understand is the testing process. We figured out between two front end offers-   Steve: Which one was the winner.   Kristian: Which one's working better.   Steve: Yeah. Which one's the awesome one. Yeah.   Kristian: It's still not winning. Our free plus shipping is not, it's not helping us break even. The reason for that is because we're getting so many opt-ins. On a normal free plus shipping, you're not getting as many people clicking on the ads, right.   Steve: Right.   Kristian: Well, we're getting 5, 6 times the amount of people subscribing to the email-   Steve: Would you, in that scenario, would you ever try and get even less people. It'd be counter-intuitive maybe, but I would just start tweaking the free plus shipping, I guess.   Kristian: No. No. Well, no. We can't-   Dallin: The strategy-   Kristian: Yeah. We can't really tweak it because it's not like we're going to offer anything cheaper than free plus shipping. When you start looking at all the different things we can offer, there's not a lot of options, but here's what Dallin and I have figured out is that we think we've created a new funnel. It's not really new in the sense of what you and I and Russell and all these other guys think of.   Steve: True.   Kristian: In terms of Russel and [Daygin Smith 00:41:29] coming up with the black box funnel, right.   Steve: Yeah.   Kristian: It's just soft offer funnel, a front end soft offer. We think that we've come up with what we call a backdoor funnel.   Steve: Interesting.   Kristian: You get so many people on your email list. You get as many people to take the first offer and you get as many people to take your upsell as possible to figure out how close to break even you can get. If you look at 2,600 people, we go back and look at the numbers, only about 115 of those 2,600 ever saw the offer.   Steve: Huh.   Kristian: Now we have an opportunity to present those people with the offer again. Well, how do you do that in a way that's going to get a lot of people to open the e-     All right. Want me to ...We cut off here at the point of high dramas. As I was mentioning, we got so many email subscribers and such a lower number based on the email subscribers because we didn't expect to have that many, that we still weren't at break even, but we have a ton of people that we can show an offer to. It's a little different obviously because our price points ... We're doing apparel and things like that.   Steve: It's like delaying the offer almost on purpose, right. I mean this is ... awesome.   Kristian: Yeah. Remember, we started this whole thing with a survey, right, something that people were very passionate about, so a lot of polarity in there. They want their opinion-     They also want to know what everyone else thinks, where they fall in line here. We thought, "Oh my God. Somebody that votes, that voices their opinion, takes the time to put a vote in wants to know what the results are." We created a results page that shows them the results and has a special offer that all those people haven't seen. When we send it in the email and we tell them here's the results of the survey, the open rates are and the click through rates are sky high.   Steve: How long are you waiting to actually send them this results page?   Kristian: A couple of days, so-   Steve: Oh really. Wow.   Kristian: Yeah. I mentioned Actionetics. The whole reason that we started doing this is because we wanted to ... since we're having people take a survey and we're offering them this gift, we want to make sure we get as many people that take us up on that gift for taking the time to vote. We have a few of those triggers built in there, "Hey, don't forget to grab your free gift. We noticed you took the time, maybe something happened. Go back here and grab your gift." Then we make sure that everybody sees the results page a couple of days later.   Steve: A couple of days. That definitely is a different style for sure. You don't think that hurts conversions at all?   Kristian: No, I mean. It's a survey, right?   Steve: Sure.   Kristian: The point of high drama and the suspense and all that. We're still testing it, again, like I mentioned earlier that the biggest thing I think that separates those that are successful and those that aren't is to understand the type of information that you get.   Steve: Yeah.   Kristian: We may found out that we need to send the results sooner, but we don't know. We've got to test.   Steve: It's interesting positioning too of you saying, "Hey. It look's like. Thanks for taking it. Here's your results. I don't know if missed this, but just jump back and get that." That's interesting. Like they missed it. They missed the gift.   Kristian: Yeah. Yeah. "You forgot to grab your gift." That's our first step and then in the email that comes after they've taken the survey, "Hey, we're in the process of tallying up the results. We'll send them to you as they're updated."   Steve: Interesting. It keeps the loop open, basically.   Kristian: Hmm-hmm(affirmative). Exactly. Exactly.   Steve: Man, that's awesome. Well, hey is there a URL that we can go check that out on? I don't want to pollute or dilute any of your stats, so if not that's fine, but ...   Kristian: Yeah. We're just running ads to this right now.   Steve: Good.   Kristian: We're in the process of, like I said, this was just an idea that my dad came up with. I've got to give him credit for the initial idea, but now it's turned into kind of a new business entity, right.   Steve: Yeah.   Kristian: We're growing this email list and the concepts that Russell talks about the how to bridge funnels and lists and things like that. We're starting to build a list now in that republican, conservative, survivalist category. We're going to take it a step further and build out a home page and start doing some different stuff with it.   Steve: That's interesting. You're going to go through and who's going to keep opening all the emails over and over again, looking at all the stats of all the people around. These are the hyper active political caring people. You know what I mean? That's awesome. That's a really clever way to segment out those people. That's fantastic.   Kristian: Yeah. Yeah. You never know where your next business entity is going to come from.   Steve: Interesting. Gosh, well, hey, I know we've been on quite a while. Thanks for dropping all the bombs of gold you guys did. I don't know what happened to Dallin, but ...   Kristian: Yeah. He just texted, said thank you. He's trying to get back on, but I know we've got to take the kids to school and stuff, so-   Steve: Awesome. Well, hey man, I appreciate it. Thank you so much and this was awesome.   Kristian: Well, thank you so much. I appreciate it, Steve. Love meeting new people that are doing the same thing as us and glad that we can reach more people that are trying to learn how this works and kind of help them understand the process and that if they just stick at it and keep testing. That's really the big thing I think is testing and learning is how you get better at it.   Steve: You're kind of a scientist going through this, for sure. Going in an industry you know will make money obviously, but whatever you're doing specifically, you might almost always be the first. The think big, start small and scale fast. That's huge.   Kristian: Yeah. If anyone wants to connect with us, Dallin and I are both on Facebook. We mentioned Periscope. I do a lot of broadcasting on there with what I call the Live Stream Marketing Funnel Show. We're rolling, if people are interested in learning how to use live video, we've got that coming out. Yeah. Connect with us on social media. Kristian Cotta and Dallin Greenberg.   Steve: Okay, yeah. Then you've got the Health Success Podcast. Guys, go check him out at Health Success Podcast as well as he said Live Stream Marketing?   Kristian: Well. Yeah. Just go to KristianCotta.com. It'll take you right there.   Steve: Cool. Awesome.   Kristian: Kristian with a K.   Steve: Kristian with a K. Cotta, right?   Dallin: I'm in.   Kristian: Kristian with a K. Cotta. Dallin's in here. He just got back in.   Dallin: Dude, I don't know what happened. I was getting all excited what Kristian was saying and then just cut off.   Kristian: It's the point of high drama, that's what we were talking about.   Dallin: I know. It was. That's what I told Amy. Is it over?   Steve: It is now.   Kristian: Yeah. We're just wrapping it up.   Steve: Awesome.   Dallin: Sorry.   Steve: It's good. Hey, thanks guys so much.   Kristian: All right. Take care, Steve.   Dallin: See you man.   Steve: All right. Bye-bye.   Speaker 4: (music starts) Thank for listening to Sales Funnel Radio. Please remember to subscribe and leave feedback. Have a question you want answered on the show? Get your free t-shirt when your question gets answered on the live Hey Steve Show. Visit salesfunnelbroker.com now to submit your question. (music ends)

Adding Staff to Buy More Land Jack Butala: Adding Staff to Buy More Land. Every Single month we give away a property for free. It's super simple to qualify. Two simple steps. Leave us your feedback for this podcast on iTunes and number two, get the free ebook at landacademy.com, you don't even have to read it. Thanks for listening. Steve: Jack Butala here for Land Academy. Welcome to our Cash Flow From Land Show. In this episode Jo and I talk about adding staff to buy more land, when should you do it and when should you say not yet? Jo, this is a fun show. Jo: Uh-huh (affirmative). Steve: We have this meeting every week. Jo: Yes, we do. Steve: Before we get into it, let's take a question from a caller. Jo: Okay. If this is a typo, if I'm screwing up somebody's name, I apologize. It got passed on to me from this caller. It says Mert, it could be Myrtle, it could be Bert, I'm not sure. But whoever you are from Oregon says, "All the land by us that is cheap is really flat." Steve: Is that a question? Jo: That's what I'm wondering. That's what made it to me from our staff, so I'm guessing that you don't want flat land, or you do want flat land? I'm thinking they- Steve: I have so many satirical ... I have so much to say about that. Jo: "All the land that is out by us is really flat." Congratulations, because some people really want that. Or then look somewhere else if that's not what you want. Steve: There's a thousand different things I could say about this. Here's just a couple. Ready? Jo: Okay. Steve: All the girls in my dorm are fat. Jo: What the heck? Steve: All the land by us is flat. Jo: Oh, my gosh. Steve: What kind of sentence is that? Try harder, son. What is Mert anyway? Is that a man or a woman? Jo: I'm not sure. I'm hoping it's Bert. I don't know how that's even spelled. I don't know. Steve: Look, can I just have a little philosophical moment here? Jo: Sure. Steve: Make your future. Make it. I'm quoting Danny Noonan in Caddyshack. Make your future. Make it. You don't sit around and ... Don't sit around with your feet up and watch the world go by and pass judgment on it. Get in there. If you don't like the cheap land that's posed on the internet or on the MLS, go send some mailers out. Find some cheap land that's awesome. Jo: There you go. Steve: It's not how flat or the attributes of land, it's where ... You got to go out there and find it, man. If you want cheap land with huge pine trees, send a mailer out where there's a bunch of pine trees. Jo: Uh-huh (affirmative). Point taken. Steve: Am I wrong here? Jo: I love it. I don't know what to do with that one. Is that okay? Steve: I think we answered it, didn't we? Jo: Okay. Good. Steve: We didn't answer it because it's not a question. Hey, if you want to call 888-735-5045 and ask a question, we will happily discuss it on the air. Or if you're funny and you really want to be on the air, say that right in your message and we'll get you on the air. Jo: You know what's funny? I was just thinking like if you have a real, legitimate question, you stand a better chance. Steve: Yeah, we're running low on [crosstalk 00:03:07]. Jo: Somebody typed this up and then handed it to me for this show, so I'm laughing, going all right, what if his name was Bob and they actually mistyped it and it says Blob. Steve: Blob in Oregon. Jo: Blob from DC says ... I don't know. Steve: Blob from Steve's dorm. Jo: Blob. All right, we're going to talk to some people about this one. It might not have made it for the show next time, but hey, well, we did that. Anyway- Steve: Can I wrap up my last philosophical part of this? Jo: Is this going to be the last one today or the last one this show? Steve: If you're listening to this show and you're unhappy with any part of your life, you can change it. Jo: What? That's crazy talk. Steve: Yeah. Instead of sitting there with your feet up, you can change it. Jo: No, no, no, no.

Adding Staff to Buy More Land Jack Butala: Adding Staff to Buy More Land. Every Single month we give away a property for free. It's super simple to qualify. Two simple steps. Leave us your feedback for this podcast on iTunes and number two, get the free ebook at landacademy.com, you don't even have to read it. Thanks for listening. Steve: Jack Butala here for Land Academy. Welcome to our Cash Flow From Land Show. In this episode Jo and I talk about adding staff to buy more land, when should you do it and when should you say not yet? Jo, this is a fun show. Jo: Uh-huh (affirmative). Steve: We have this meeting every week. Jo: Yes, we do. Steve: Before we get into it, let's take a question from a caller. Jo: Okay. If this is a typo, if I'm screwing up somebody's name, I apologize. It got passed on to me from this caller. It says Mert, it could be Myrtle, it could be Bert, I'm not sure. But whoever you are from Oregon says, "All the land by us that is cheap is really flat." Steve: Is that a question? Jo: That's what I'm wondering. That's what made it to me from our staff, so I'm guessing that you don't want flat land, or you do want flat land? I'm thinking they- Steve: I have so many satirical ... I have so much to say about that. Jo: "All the land that is out by us is really flat." Congratulations, because some people really want that. Or then look somewhere else if that's not what you want. Steve: There's a thousand different things I could say about this. Here's just a couple. Ready? Jo: Okay. Steve: All the girls in my dorm are fat. Jo: What the heck? Steve: All the land by us is flat. Jo: Oh, my gosh. Steve: What kind of sentence is that? Try harder, son. What is Mert anyway? Is that a man or a woman? Jo: I'm not sure. I'm hoping it's Bert. I don't know how that's even spelled. I don't know. Steve: Look, can I just have a little philosophical moment here? Jo: Sure. Steve: Make your future. Make it. I'm quoting Danny Noonan in Caddyshack. Make your future. Make it. You don't sit around and ... Don't sit around with your feet up and watch the world go by and pass judgment on it. Get in there. If you don't like the cheap land that's posed on the internet or on the MLS, go send some mailers out. Find some cheap land that's awesome. Jo: There you go. Steve: It's not how flat or the attributes of land, it's where ... You got to go out there and find it, man. If you want cheap land with huge pine trees, send a mailer out where there's a bunch of pine trees. Jo: Uh-huh (affirmative). Point taken. Steve: Am I wrong here? Jo: I love it. I don't know what to do with that one. Is that okay? Steve: I think we answered it, didn't we? Jo: Okay. Good. Steve: We didn't answer it because it's not a question. Hey, if you want to call 888-735-5045 and ask a question, we will happily discuss it on the air. Or if you're funny and you really want to be on the air, say that right in your message and we'll get you on the air. Jo: You know what's funny? I was just thinking like if you have a real, legitimate question, you stand a better chance. Steve: Yeah, we're running low on [crosstalk 00:03:07]. Jo: Somebody typed this up and then handed it to me for this show, so I'm laughing, going all right, what if his name was Bob and they actually mistyped it and it says Blob. Steve: Blob in Oregon. Jo: Blob from DC says ... I don't know. Steve: Blob from Steve's dorm. Jo: Blob. All right, we're going to talk to some people about this one. It might not have made it for the show next time, but hey, well, we did that. Anyway- Steve: Can I wrap up my last philosophical part of this? Jo: Is this going to be the last one today or the last one this show? Steve: If you're listening to this show and you're unhappy with any part of your life, you can change it. Jo: What? That's crazy talk. Steve: Yeah. Instead of sitting there with your feet up, you can change it. Jo: No, no, no, no.

One of the most controversial Pay Per View outings in a long time gets discussed by Steve and Dave with a “Live” audience via chat. What did the guys think of the 2014 Royal Rumble? What was the best match? Worst match? How do the guys see the road to Wrestlemania shaping up? What really angered Steve? All this and […]