Podcasts about Call centre

Catherine Llewellyn is the Founder & Facilitator at Being Space | Humanistic Psychologist | Writer | Podcaster | Conscious Dance Facilitator | Pellowah Teacher | Transformational Coach | Cat Person#pellowah #freedom #freedomofspiritWhat we Discussed: 0:01:20 Has she always been a Cat person0:04:30 Her Journey to what she is doing now0:11:20 How they made a Call Centre work0:12:45 How it felt doing solo Episodes on her Podcast0:16:00 What is Fear0:18:00 What is Pellowah and how she started0:23:30 Can we make a Positive Shift in Corporations0:27:45 I Can't Dance0:32:45 Her 6 Free e-books0:35:00 Freedom of Spirit0:41:00 Could she Teach others to do Freedom of Spirit0:45:10 12 Components of Self Care0:50 00 The Advantages of Group Support0:52:25 How to get to her Weekend Workshop How to Contact Catherine Llewellyn : https://beingspace.worldhttps://www.facebook.com/BeingSpaceWorldhttps://www.youtube.com/@BEINGSPACEcatherinellewellynhttps://www.instagram.com/beingspace.world/https://www.linkedin.com/in/catherine-llewellyn-1695962/ Podcast https://www.truthandtranscendence.com/ --- ------------------All about Roy / Brain Gym & Virtual Assistants at ⁠https://roycoughlan.com/⁠ ___________________

Today's guests are Stefan Goor, Group CIO and JC Durbin, Head of AI Innovation at Ardanis. As a finalist for the Best Application of AI in an SME and Consumer/Customer Service categories at the upcoming 2024 AI Awards, Ardanis offers a compelling narrative of how AI can transform business processes and customer interactions within the call centre industry. Topics include: 0:00 How Ardanis are delivering customized, transparent & continuous value solutions 3:27 Their customized approach aligning solutions to each client's journey 5:07 How their AI platform Aileen addresses specific client needs 7:45 Improving call center scalability, agent well-being and customer satisfaction 12:39 Applying AI in contact centers delivers 99% accuracy, surpassing agent performance 15:13 The role of AI in reducing human error, improving categorization, training and processes 18:00 How Alien's accuracy, customization, and integration make it ideal for regulated sectors 20:52 Why innovation is problem-driven, focusing on value, not trends

What if you've got the dream in sight, but can't shake the feeling that you're missing a key step? In this episode, we're diving into the non-linear world of manifesting big dreams. We're chatting about the ups, downs, and epiphanies that shape the journey from ordinary to extraordinary. It's all about taking leaps, trusting the process, and trying out unexpected ways to shift from “Is this really working?” to “Wow, I'm actually doing it!” Here's what we're covering: The secret sauce to the first manifestation breakthroughs Modalities that move the needle Trusting intuition without losing practicality Turning uncertainty into clarity If you're craving clarity and feel ready to experiment with what actually works, come join me—this is the kind of conversation that just might unlock your next move.   ➡️ Want to know what it's really like to take content creation from hobby to career in less than 12 months? Check out my Exclusive Audio Series: Influencer Life and Business Bundle.  

Amanda Prowse loved reading as a child. She was very shy and used to escape with her ‘friends' in her books. She loved the idea of writing her own stories, but when a teacher told her at the age of 7, she'd never make it as an author - she believed her. But fast forward to today and well, if that teacher could see her now. Amanda has written 35 novels as well as novellas, non-fiction books and a couple of plays. She's sold millions and millions of copies in 22 countries and is one of the most read authors on Kindle Unlimited. What's even more amazing about Amanda is this all happened in the last 11 years. Amanda didn't start writing until she was 43. Since then she's bought her dream home for her family and she spends her days writing the stories she loves. But what Amanda didn't know was that writing would help in such a special way when her son Josh became poorly with depression. In this conversation we touch on some dark subjects – but you will hear – as with her books  -Amanda's warmth, love and enthusiasm for life means we also laughed and laughed… Amanda believes we all have the courage to overcome our fears and live a life we truly love. To learn more about Amanda and her wonderful books click here: https://www.amandaprowse.com/ And if you'd like me to send you weeklyish notes - and discover my books you can click here : https://www.elliebarkerwrites.com/

Lifeline Loddon Mallee have put the call out for Volunteers to help out in the Call Centre, with Events and more. Stephen Hegedus has all the details. #Lifeline 13 11 14See omnystudio.com/listener for privacy information.

It's the ongoing question about AI – will it replace jobs or create new ones? We look at the argument from the point of view of call centre workers in the Philippines. Also on the programme, how Google Maps is tracking the changes in the built environment around the world. Plus – the small European city home to some of the most important music tech in the world.Get in touch with Tech Life by emailing techlife@bbc.co.uk or sending us a Whatsapp on +44 330 1230 320. Presenter: Chris Vallance Producers: Tom Quinn and Imran Rahman-Jones Editor: Monica Soriano(Image: An animation of a robot wearing a headset and microphone. Credit: Getty Images)

See omnystudio.com/listener for privacy information.

Emily Steele, President & COO, SavanaOmnichannel banking has yet to achieve its full potential due to financial institutions' inability to effectively integrate disparate systems of record. This issue prevents customers from experiencing a seamless digital journey both online and in the bank branch. Robin Amlôt of IBS Intelligence speaks to Emily Steele, President and Chief Operating Officer of Savana, which aims to unlock next-generation, customer-centric banking operations through its digital delivery platform. 

The initiative, dubbed "Maintain My Road," is expected to streamline the process of reporting and addressing road maintenance issues, ensure quicker responses and more efficient repairs. The Maintain My Road app is available on both Android and iOS devices, and would allow users to upload pictures and descriptions of road defects, and tag the exact location using GPS to track the status of the reports. --- Support this podcast: https://podcasters.spotify.com/pod/show/ksspod/support

INTERVIEW: Call Centre new EP 'NO CASH LEFT ON PREMISES' by Fi Carr on Radio One 91FM Dunedin

On this episode our Jeremy hit out at call centre workers who have 'broken English'. He said companies should not employ staff who don't have English as their first language.

Lyn Byers has dedicated 24 years to serving some of Australia's most isolated desert communities. As a registered nurse practitioner, midwife, and recipient of the 2022 Aurora Award for Remote Health Professional of the Year, Lyn shares why she remains committed to supporting the underserved communities of the APY Lands. Listen in to discover a day in her life at Nganampa Health Council where she works “right across the sphere” from babies to the elderly, from acute interventions to proactive health strategies. Hear the logistical challenges of being on-call in remote settings and gain professional development guidance tailored to aspiring primary health practitioners.

I looked at the stats of the shows this morning and realised there is a huge difference in number of listeners between Troof Seeking and WorldAroundEwe's Podcast. So here is an episode of Troof Seeking about a fella Jimmy knew at work who constantly lied about everything in his life. Or did he?   There are over 10 exclusive episodes on the Troof Seeking patreon on the day this is uploaded, TroofSeeking is released every week currently, but alternated between Patreon and public episodes. You can here them here - www.patreon.com/TroofSeeking    You can find all the regular links here  www.linktr.ee/worldaroundewe   And DEADRATS is the discount code for Fat Pete's Prints on Etsy which will get you 15% off. Link is on my linktree above.

In this episode, Paddy talks about the new Mad Max movie and his love for the original films. He also tells a hilarious tale about a call he got once when he was working at a call center in Ontario Canada for cable TV boxes in the southern states of the US.Featuring original music from the UK's: Nick Frater

"Everyone should be a Chief Change Officer,” says Greg Morley in our latest exclusive interview on the Chief Change Officer podcast.Business is a bonded collective of people. Solve business issues with a high touch of humanity.Greg 's secret weapon in making Moët Hennessy—one of the oldest and largest wine and spirits conglomerates—DEI-proof involves a profound personal touch.A fun fact: Part of the LVMH group, Moët Hennessy comprises 26 houses with a reported revenue of 6.6 billion euros in 2023. Moët & Chandon, Krug, Veuve Clicquot, Hennessy, and Château d'Yquem are just some of the world-renowned LVMH wines and spirits brands that have become synonymous with the most prestigious origins and terroirs. These exceptional champagnes, wines, and spirits from around the world come together as a collection of rare brands where heritage and innovation, authenticity, and creativity converge.In our latest exclusive interview on the Chief Change Officer podcast, Greg walks us through his journey in four key areas:From Complaints to Leadership: The Call Center Foundation---How Greg's early experiences shaped his transformative leadership at Disney, Hasbro, and Moët Hennessy. Empathy, quick thinking, and unparalleled communication abilities have become the bedrock of his effective leadership and strategic HR management.Championing DEI at Moët Hennessy---Greg's journey to infuse Diversity, Equity, and Inclusion deeply into the heart of a global conglomerate. His approach? A blend of bold leadership and actively listening to the voices that matter most—the people. Greg has been pivotal in fostering an inclusive culture that celebrates diversity at every level.Customizing Change: DEI Challenges for a Diverse Portfolio---The rich diversity and complexity of Moët Hennessy's portfolio of brands and maisons mean that one size does not fit all in DEI initiatives. Greg's strategy? Tailored DEI programs that respect and reflect the unique identity of each brand while aligning with the group's overarching values.Insights Beyond the Boardroom: 'Bond'---A preview of Greg's upcoming book, which offers powerful lessons on building bridges, not just within organisations but also in our everyday lives. This book fosters nurturing connections that transcend the superficial, in pursuit of true belonging and inclusion.Chief Change Officer: Make your laws of change. Ranked #1 podcast in Careers US on Apple Podcasts. Also available on Spotify, Amazon Music, Google Podcast, YouTube, and more. Subscribe and be inspired! You can reach the host via @thevincechan on Linkedin/Instagram/Threads.

Feedback from listeners kicks off Episode 32, including about Nahanni Fontaine's MArch MAdness, already at #11 All-Time. - A Bell MTS employee caught our podcasts about layoff plans for Winnipeg and on Canada Day in Brandon and she's disgusted at how there's not been a peep from local MLA's or MP's about MTS favoring contracting out Call Centre jobs to cheap undertrained overseas labour. - Another comment came from a donor about MSM with 'perimeteritis' completely ignoring the legitimate values of Manitobans south of the city who have "a very real understanding of what government overreach is." Our funding campaign has an April 7 deadline- we're within $700 of our $3800 goal! Please help push us over the top by using the ActionLine.ca Donate Page 15:21 Part 2 - City Hall Round-up - Is the new Director of Property and Development, Hazel Borys, behind the harsh demand to alter the Fulton Grove housing plan? Considering it would chop 485 units from the development and make it unfeasible, you'd think the rail setback requirements would have been settled a long time ago- like say, before the City lost the lawsuit to Andrew Marquess. 23.30 - Transcona Councilor Russ Wyatt made a long Facebook post after the City budget was passed and he pulled no punches. Now council's official contrarian, you'll hear how he called "petty cuts" like closing neighborhood pools "mean-hearted" and the kind of idea bureaucrats used to be told to "stick in their ear!" Noting there are never suggestions to cut senior management expenses, Wyatt claimed "The City Hall system keeps councillors running from meeting to meeting, where they end up spending more time with unelected city staff," and his colleagues lose sight of their obligation to the voters that gave them their jobs, because of 'Stockholm Syndrome'. Wyatt also lauded the efforts of average residents from St. Boniface and Weston who spent countless hours trying to convince council to save their pools. 30.00- Happyland Park pool users launched a fundraising drive and Marty tells the details of the Happy Sport Campaign... We also give a shout out to Will and Courtney Gault for the tremendous charitable causes they've raised money for through Willy Dogs this season. We work hard to tell the stories of neighborhood businesses and residents and be YOUR VOICE! 36:37  Part 3- Crime And Public Safety Update - It's more than 3 inner-city convenience stores that have been torched in the last month, when Marty adds them all up- including one down the block from Dr. Joss Reimer's office. What's behind it, we wonder, a firebug? "competition"? or is it a protection racket? - Someone tell Nahanni Fontaine that late night shift workers on north Main Street face their own food desert- all the fast-food and convenience stores are closed overnight due to harassment and violence. - 44.00- According to a homeowner near Inkster and Main, a social services agency has abandoned proper supervision of a group home that "provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community." The result? Seven visits by cops and 3 ambulances attended - IN A 24 HOUR Period. (This location is also, in Nahanni Fontaine's constituency. But since she sleeps at night in Lindenwoods, she doesn't care.) Other people with similar experiences chimed in with their own problem being labeled a 'NIMBY' for expecting a safe neighborhood where their girls aren't cat-called and exposed to degenerate behavior. "You're lucky you're still alive" wrote one woman - beaten in a home invasion - about Winnipeg, "the capital of CRISIS and CRIME." You can combine all 4 evening TV newscasts and you won't get as much important information and insight as we provided in this single episode. WE EARN YOUR SUPPORT! Send story comments and tips, interview inquiries and Interac donations to -- martygoldlive@gmail.com

Councillors of the troubled Dr Ruth Segomotsi Mompati District Municipality in North West are demanding a report into the R38-million shack call centre to be released. The North West Provincial Legislature Portfolio Committee on the Premier, Finance, Cooperative Governance, Human Settlements and Traditional Affairs, recently summoned the Dr Mompati Municipality seeking answers regarding the call centre. Councillors say the call centre is useless and not beneficial to the community. It is alleged that the municipality is paying almost R300 000 for eight Lenovo desktops, more than half a million for car radios in the emergency vehicles and the just over R300 000 for handheld walkie-talkies. Sakina Kamwendo spoke to Aaron Motswana, the Chairperson of North West Provincial Legislature Portfolio Committee on Premier, Finance, Cooperative Governance, Human Settlements and Traditional Affairs.

James Hunt, Vice President of Product Management of eGain shares the story of how eGain Analytics is helping Amazon Connect customers to measure, manage and optimize their contact centers.Topics Include:Overview of eGaineGain Solution hubs: Knowledge, Conversation & AnalyticsWhy enterprises choose eGain AnalyticsContact Center Analytics: Buy vs. BuildNavigating a migration from On-Premise to Amazon Connect – Best Practices & Pitfalls.A real customer migration experienceBuilding trust with large enterprises and government clientsHow eGain leverages AWS servicesThe Amazon/eGain partnershipAdvice for other software executivesFind out more: eGain.com and eGain on AWS MarketplaceNavigating the migration from On-Premise Solutions to Amazon Connect – Best Practices & Pitfalls.

Mid table Swansea City visit The KP to play The Foxes following their FA Cup success over Midland rivals Birmingham. Chris is joined by Matthew ‘Chickenhead' Brandon (@Chickenhead_ch9) from BBC TV's fly on the wall Documentary The Call Centre #LEISWA #LCFC #championship #Leicester #Leicestercity #leicestercityfc @lcfc #efl #championship #thecallcentre #swanseacity #swansea_city #swansea Hosted on Acast. See acast.com/privacy for more information.

Catherine Leyden, creator of the most desirable recipe we have ever had on the show. The 2 Pound Loaf Pan Christmas Cake.

We dismiss their calls as soon as we are able to get a word in, so how are call centre personnel trained to engage with you and to potentially win you over? Lester Kiewit speaks to Clint Crowster, founder of askOsca.comSee omnystudio.com/listener for privacy information.

Martin hears about how to get the best service from call centres from those who've worked in them. He also talks about the importance of setting up a will and power of attorney, and finally finds out if Nihal has done his.

Guest: Sharon Haigh | CEO at Contact Centre Management Group See omnystudio.com/listener for privacy information.

Call centre staff are facing unprecedented levels of abuse, with industry experts warning of a future dominated by customer service bots.  Customer Contact Network CEO, Elias Kanaris, told Tim Dower that he's pleading with the public to be civil when dealing with contact centre staff.  He says customers need to remember staff are real people who are simply trying their best to resolve your issue.  LISTEN ABOVE See omnystudio.com/listener for privacy information.

In this Short Talk episode Judith Germain speaks to Beverly Hathorn about quiet quitting and what employers (specifically call centres) can do about it. They discuss the causes of quiet quitting and the signs to look out for. Beverly supports Contact Center Leaders in reducing customer escalations and complaints whilst creating high-performing teams. You can find out more about our guest and today's episode in this Maverick Paradox Magazine article here. --- Maverick leadership is all about thinking outside the box and challenging the status quo. It's about having the courage to take risks and the confidence to lead in a way that is authentic and genuine. But amplifying your influence as a leader isn't just about having a strong vision or a big personality. It's also about having the right leadership capability and being able to execute on your ideas and plans. The consequences of not having the right level of influence as a leader can be significant. Without the ability to inspire and motivate others, you may struggle to achieve your goals and make a real impact. How Influential Are you? Take the scorecard at amplifyyourinfluence.scoreapp.com and see.  Judith's websites:  The Maverick Paradox Magazine - themaverickparadox.com Company Website - maverickparadox.co.uk Judith's LinkedIn profile is here, her Twitter profile (MaverickMastery) is here, Facebook here and Instagram here.  

Hey everyone, and welcome back to the Change is Possible podcast – Your Career Transformation Guide. Today's episode? Well, it's a special one. We've got Mr. Deniz Guven with us, and trust me when I say his journey in the banking world is mind-blowingly inspiring. From humble beginnings in Turkey, he reached the Executive levels with some BIG names like HSBC and Standard Chartered. On top of that, he built a digital bank in Hong Kong from the bottom up. We're about to dive into childhood tales; how he dealt with career twists and turns, challenges, and some golden advice, he'd give his younger self. By the end of this, I promise you'll have a notebook full of insights. Here is what we spoke about: 00:01 Trailer 03:06 Moments and events that shaped Deniz Guven 07:00 The beginning of his career 10:28 Blueprint for International Career 14.30 Moments of doubt in his career trajectory 16:28 Failures as lessons 21:35 Building a Digital Bank 26.41 Definition of success 31:09 For those who are starting a career now 34:14 For mid-career professionals 36:24 The one thing he wants to say to his younger self LISTEN ON: Spotify: https://lnkd.in/dHKNfkkY Apple: https://lnkd.in/dQ_Fpi5f Google: https://lnkd.in/dFz3cXpA WATCH THE PODCAST ON YouTube: https://www.youtube.com/channel/UCI1aeNZ-2lqnp9l1VJu2FOQ FOLLOW THE HOST ON: Linkedin: https://www.linkedin.com/in/anifilipova Personal site: https://anifilipova.me/ Find Denis here: linkedin.com/in/denizguven

“Call Centre: The Musical” - That's right, Adeel and Jono sing in this one…and it's only episode 3. Based on a “Musical Comedy” prompt, they spin a tale about a bored call centre employee who meets an interesting voice over the phone, only to fall head over ears in love. Get ready for an a cappella'va time!

Fiji fast becoming a popular business destination for outsourcing.

CBRM's 911 dispatch centre is short-staffed and the municipality is looking to fill vacancies. We hear from the union and CBRM's deputy chief administrative officer on efforts to recruit more 911 operators.

Emergency call centre staff who were on the phone to people clinging to roof tops in fear of their lives during Cyclone Gabrielle are still traumatsied by what they heard. In the 12 hours where Gabrielle unleashed her worst on the upper North Island, the 111 call centre recieved more than five times its usual volume of calls for help. NZ Professional Firefighters' Union representative, Carlos Dempsey is a 111 call-taker and team leader. He said the callers were desperate. In a statement to Checkpoint, FENZ national Commander Russell Wood said the weather conditions, the level of flooding, and sometimes their own circumstances, meant people couldn't reach many of those in need on the night. "The number of calls far exceeded our people's capacity to respond to them all and the conditions prevented our people reaching many of the calls we were able to respond to. "Helicopters were unable to rescue people in darkness and due to the overnight weather conditions and rescue efforts continued to be hampered during the following day due to high winds. "Firefighters did an amazing job in the circumstances. There will be an operational review into our response including how we responded to 111 calls, but at the moment our focus is on the immediate response and recovery effort."

In today's episode for 5th Jan 2023, we talk about the great Indian call centre scam.

Hey loves Welcome to the party Part 2 where we discussed our Call Centre experiences, the things that kept us going, and the things that did not. We covered KPIs, the training process, the support, and the overall customer service experience as an agent. There was even a light-hearted moment when we shared our best and worst customer experiences. tune into the show and let me know what you guys think, would you work in a Call Centre? This podcast episode is also available on other Podcast streaming sites such as. GooglePodcast:https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy8yYWE2MTkzNC9wb2RjYXN0L3Jzcw== Anchor:https://anchor.fm/annalee-mullings3Beaker:https://www.breaker.audio/the-banana-show Spotify: https://open.spotify.com/show/69jWtd0QpYTgek6DidEtWK If you would like to connect with me personally I got you

I'd like to begin this episode by acknowledging the land that I am learning and living on is the traditional un-ceded, un-surrendered territory of the Algonquin Anishnaabeg People.Fear is the most basic of human instincts.  We need it to tell us when to be cognizant of impending danger.The challenge with fear is that it can, and wants to, take over.  Fear wants to keep us inside our comfort zones, keep us safe, secure in the knowledge that if we don't push ourselves, we can't get hurt.But the question is, how can we, as leaders, harness the power of fear to not only survive, but thrive?And so, in this episode, you'll hear from Richard Blank, CEO for Costa Rica's Call Centre, who will talk about his experiences with fear in the workplace.  Richard will use his personal and professional examples to talk about how emerging leaders can live with their fear, use it to create strong and powerful teams.  Lastly, Richard will give practical advice to leaders so they can use their fear to help themselves and their teams thrive.Trench Leadership: A Podcast From the Front is humbled to have been listed in the Top 20 for Best Canadian Leadership-themed podcasts in 2021.Connect with Trench Leadership here:Trench Leadership WebsiteLinkedInFacebookInstagramYouTubeTwitterIglen StudiosConcussion Legacy Foundation websiteDispatches Adventure Ride website

Hey loves Welcome to the party where we discussed our Call Centre experiences, the things that kept us going, and the things that did not. We covered KPIs, the training process, the support, and the overall customer service experience as an agent. There was even a light-hearted moment when we shared our best and worst customer experiences. tune into the show and let me know what you guys think, would you work in a Call Centre? This podcast episode is also available on other Podcast streaming sites such as. GooglePodcast:https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy8yYWE2MTkzNC9wb2RjYXN0L3Jzcw== Anchor:https://anchor.fm/annalee-mullings3Beaker:https://www.breaker.audio/the-banana-show Spotify: https://open.spotify.com/show/69jWtd0QpYTgek6DidEtWK If you would like to connect with me personally I got you

Discussion with Adnaan Hindley

Clancy Overell and Effie Bateman kick off another day in news, live from the Desert Rock FM studioSee omnystudio.com/listener for privacy information.

The CX Goalkeeper had the great opportunity to interview Ricky HarrisLinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classesHighlights:00:00 Game Start00:32 Ricky's introduction03:34 Ricky's values05:26 The CX landscape in South Africa7:36 What can we learn from South Africa12:49 The role of the Chartered Institute of customer management19:19 Continuous Education & the most requested skills21:36 The future question (CX in 10 years)26:29 Ricky's book suggestion31:28 Ricky's contact details32:39 Ricky's golden nuggetand much more on https://www.cxogoalkeeper.com/RickyHarris#cxgoalkeeper #customerexperience #podcast #leadership

In this podcast today, I will discuss the company Family ReEntry! Listen to the podcast for details! --- Support this podcast: https://anchor.fm/thressa-sweat/support

On any given day the City receives hundreds of inquiries from community members. Through the MyCity App, email and the phone, the questions come in rapid fire. On the receiving end of those inquiries is the City's Customer Experience Department, a dedicated team that ensures your question or concern gets to the right people. Join us as we take a peek behind the curtain at how the City strives for customer service excellence. Get Involved! https://getinvolved.cityofkingston.ca Opening Track: Tell Me Twice by the Meringues - courtesy of the Meringues. themeringues.com Find our closing track on YGK Music. 

In today's episode, I talk to and interview Richard Blank about his Call Centre, Conflict Management strategy, phonetic micro expression reading for mastering verbal signs and the Famous Boomerang Technique. Richard Blank's Links: https://www.linkedin.com/in/costarica... https://www.youtube.com/watch?v=z7-Et... https://www.facebook.com/groups/busin... https://costaricascallcenter.blogspot... http://www.costaricascallcenter.com

Never miss an important call and keep track of your remote workforce with Intercon Messaging. More details at https://www.interconmessaging.com/gps-monitoring-tracking (https://www.interconmessaging.com/gps-monitoring-tracking)

All Telstra call centres are now back on Australian shores.See omnystudio.com/listener for privacy information.

UC Today's Rob Scott hosts Michael McCann, Senior Product Marketing Manager at GoTo.In this session, we discuss GoTo's latest cloud contact centre solution (CCaaS) for small business.

Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother's pet fish's maiden name before anyone at any company will speak to you about your needs?The scope and quality of AI-mediated interactions that are now possible is incredible, but there remain fundamental security challenges that are difficult to overcome. For many interactions, we need to know who the user is claiming to be and be confident that they are that person. Most of these challenges keep companies stuck asking silly quiz questions to validate who you are, instead of using technology to make it easier.Matt Smallman's new book Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience covers these challenges in forensic detail and lays out an approach to resolving them using modern technologies such as Voice Biometrics and Network Authentication that is as applicable to Voice User Interfaces as it is to the Call Centre.Matt's book is launched today and he will be joining me live (5pm BST, 12pm EDT, 9am PDT) on the VUX World podcast to discuss the book and it's implications for Voice AI. You can join us live and be able to ask questionsDownload the book on kindle us- https://amzn.to/3Lbzy1mDownload the book on kindle uk- https://amzn.to/3wCAdEYBuy the book- https://amzn.to/3Lbzy1m**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don't have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai's customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai See acast.com/privacy for privacy and opt-out information.

Alan Kemp is the CEO of https://queenslandsolarandlighting.com/ One of Brisbane's best solar installation companies.In this episode, we talk to Sam of Laxhmi Naghar, New Delhi, India who owns a call center that calls Australians for solar appointments. We also hear how a solar company deals with the news that their solar installation butchered someone's house.If you would like to continue the discussion on the solar industry please head over to Australia's #1 Solar Power Forum https://www.facebook.com/groups/662081787286472

In today's prank, Whackhead puts a call centre agent on hold and plays music while he does it. See omnystudio.com/listener for privacy information.

28.02.22 Pt 2 - The team tries to crack how to deal with call centre agents in the most polite way, but fail dismally. Leigh-Ann shows off her ‘pomp' hotline voice. And Quintin Wils joins us to talk about his Harry Potter collection.

When 80-year old Kathleen is called up by a nice man from her computer company she does not suspect foul play. And when he tells her that she is owed a refund, she follows his instructions.Scams costs victims millions every year and the problem is only growing. “Scam-baiter” Jim Browning has had enough of scam-calls and has decided to use their own tricks against them. It is illegal and dangerous work. What Jim discovers is chilling. Scams are a huge industry that involves large call centres and thousands of “employees” that are evaluated and promoted based on their ability to scam unsuspecting victims out of their life savings.On this episode, hosts Dr Julia Shaw and Sofie Hagen discuss what might motivate someone to earn their living from scams; and what motivates others, like Jim Browning, to take the law into their own hands. We discover the chilling fact that even the most tech-savvy and internet literate can become the victim of a scam.CREDITS Presenters: Dr Julia Shaw and Sofie Hagen Producer: Louisa Field Assistant Producer: Simona Rata Music: Matt Chandler Editor: Rami Tzabar Academic Consultants for The Open University: Dr Lara Frumkin and Dr James Munro #BadPeople_BBC Commissioning Executive: Dylan Haskins Commissioning Assistant Producer: Adam Eland Bad People is produced in partnership with The Open University and is a BBC Audio Science Production for BBC Sounds.

S1, Ep1: Travel and mental health, pulling a sickie from half way across the world, being a national newspaper columnist but not being able to afford the bus, and the healing powers of El Camino de Santiago. Financial services consultant turned travel writer Paul Thomas Bell is this week's guest.Laura speaks to fellow broadcaster and travel writer, Paul Thomas Bell.  He talks pulling a sickie from the other side of the world, trekking twice across El Camino de Santiago, and how travel has been with him during some of the darker periods in his life. You can also expect to hear about the irony of having a national newspaper column but being broke, the unexpected people you can expect to work with in a call centre, and Paul's plan to give the lesser known destinations the spotlight they deserve.During this episode, Laura asks the question: "Do some use travel as a way of 'escaping' their mental health issues - and is that necessarily a bad thing?" Find out what Paul has to say about that and so much more.Enjoyed this episode? Remember to subscribe so you don't miss out.You can also follow the True Travel Podcast on Instagram: @truetravelpodcast and Twitter: @truetravelpod.Buzzsprout is the #1 podcast hosting platform and made launching the True Travel Podcast really easy. As a subscriber, you get tons of guides, from finding the right equipment at the right price to growing your podcast organically; as well as detailed analytics to see how people are listening, tools to promote your episodes, and more.Start your free trial with Buzzsprout now.(Affiliate disclaimer: Following this link lets Buzzsprout know we sent you, gets you a $20 Amazon gift card if you sign up for a paid plan, and helps support the show).

Marc Bernstein and Stephen Yap discuss Improving career progressions in contact centers, the revolution of the Insurance industry, insight on customer surveys, and expanding the talent pool in 2021. Stephen Yap is the Research Director at the Call Centre Management Association, Insurtech Insights and Platform 195. --- Send in a voice message: https://anchor.fm/marcbernstein/message