Podcasts about Call centre

Pada podcast Berani Berinvestasi kali ini, kita akan membahas informasi menarik di balik sektor CPO & Gas saat ini. Sobat Genvest penasaran kan dengan pembahasannya? Bersama Sharon Natasha, Retail Research Analyst CGS International Sekuritas Indonesia dan Rut Yesika Simak, Research Associate Sector - Cement, Chemicals, Infrastructure, Telco-Tower, Oil & Gas CGS International Sekuritas Indonesia, yuk simak info selengkapnya di Podcast Berani Berinvestasi #130 di Spotify dan Youtube CGS International Sekuritas Indonesia! Tambah semangat investasimu dan mulai berinvestasi saham bersama kami, hubungi kami di Whatsapp Centre 0815-1074-8305 dan Call Centre 150330 atau kunjungi www.cgsi.co.id Disclaimer: bit.ly/disclaimer-cgsiid#CGSInternational #CGSI #CGSID #PodcastBeraniBerinvestasi #SobatGenvest #AkuInvestorSaham

Pada podcast Berani Berinvestasi kali ini, kita akan membahas informasi menarik di balik sektor consumer saat ini. Sobat Genvest penasaran kan dengan pembahasannya? Bersama Andian A. Saputra, Retail Research Analyst CGS International Sekuritas Indonesia dan Jason Chandra, Equity Research Analyst CGS International Sekuritas Indonesia, yuk simak info selengkapnya di Podcast Berani Berinvestasi #129 di Spotify dan Youtube CGS International Sekuritas Indonesia! Tambah semangat investasimu dan mulai berinvestasi saham bersama kami, hubungi kami di Whatsapp Centre 0815-1074-8305 dan Call Centre 150330 atau kunjungi www.cgsi.co.id Disclaimer: bit.ly/disclaimer-cgsiid#CGSInternational #CGSI #CGSID #PodcastBeraniBerinvestasi #SobatGenvest #AkuInvestorSaham

Pada podcast Berani Berinvestasi kali ini, kita akan membahas informasi menarik di balik sektor telco saat ini. Sobat Genvest penasaran kan dengan pembahasannya? Bersama Mino, Retail Research Team Leader CGS International Sekuritas Indonesia dan Rut Yesika Simak, Research Associate Sector - Cemet, Chemicals, Infrastructure, Telco-Tower, Oil & Gas Analyst CGS International Sekuritas Indonesia, yuk simak info selengkapnya di Podcast Berani Berinvestasi #128 di Spotify dan Youtube CGS International Sekuritas Indonesia! Tambah semangat investasimu dan mulai berinvestasi saham bersama kami, hubungi kami di Whatsapp Centre 0815-1074-8305 dan Call Centre 150330 atau kunjungi www.cgsi.co.id Disclaimer: bit.ly/disclaimer-cgsiid#CGSInternational #CGSI #CGSID #PodcastBeraniBerinvestasi #SobatGenvest #AkuInvestorSaham

Kgomotso Modise in for Clement Manyathela speaks to Sabelo Skiti, an Investigative Reporter at the Sunday Times about the controversial call centre contract at the Road Accident Fund which is alleged to be outside of normal procurement processes. The Clement Manyathela Show is broadcast on 702, a Johannesburg based talk radio station, weekdays from 09:00 to 12:00 (SA Time). Clement Manyathela starts his show each weekday on 702 at 9 am taking your calls and voice notes on his Open Line. In the second hour of his show, he unpacks, explains, and makes sense of the news of the day. Clement has several features in his third hour from 11 am that provide you with information to help and guide you through your daily life. As your morning friend, he tackles the serious as well as the light-hearted, on your behalf. Thank you for listening to a podcast from The Clement Manyathela Show. Listen live on Primedia+ weekdays from 09:00 and 12:00 (SA Time) to The Clement Manyathela Show broadcast on 702 https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/XijPLtJ or find all the catch-up podcasts here https://buff.ly/p0gWuPE Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.

Jasmin Manseau is an associate professor at the University of Ottawa Telfer School of Management. Learn more about your ad choices. Visit megaphone.fm/adchoices

At 2 a.m. in Bangalore, a call-centre agent is resolving flight refunds with a new kind of colleague — one that never sleeps. AI copilots are now embedded across India's BPM sector, watching every click and keystroke to improve their own efficiency. For firms like Capgemini and Genpact, the real prize isn't labour anymore — it's workflow data. Because in the race toward “agentic AI,” whoever owns the data, wins. And India, for all its scaled up manpower, might be training the machines that will one day replace it.Tune in.Daybreak is produced from the newsroom of The Ken, India's first subscriber-only business news platform. Subscribe for more exclusive, deeply-reported, and analytical business stories.

A power outage in Victoria is being blamed for disruptions to the state’s triple-zero service. The High Court has upheld a decision to ban far-right U.S. commentator Candace Owens from entering the country. The NRL has announced a 10-year ban for any players considering joining the proposed breakaway competition, R360. And today’s good news: Researchers in the UK say they’ve developed the world’s first accurate blood test to detect chronic fatigue syndrome. Hosts: Emma Gillspie and Sam KoslowskiProducer: Orla Maher Want to support The Daily Aus? That's so kind! The best way to do that is to click ‘follow’ on Spotify or Apple and to leave us a five-star review. We would be so grateful. The Daily Aus is a media company focused on delivering accessible and digestible news to young people. We are completely independent. Want more from TDA?Subscribe to The Daily Aus newsletterSubscribe to The Daily Aus’ YouTube Channel Have feedback for us?We’re always looking for new ways to improve what we do. If you’ve got feedback, we’re all ears. Tell us here.See omnystudio.com/listener for privacy information.

Elaine Carey, chief executive of Three Ireland, joins Richard to discuss how she made the leap from answering calls in the call centre to now calling the big shots in the same building, sharing the lessons she learnt along the way.

Amanda Prowse loved reading as a child. She was very shy and used to escape with her ‘friends' in her books. She loved the idea of writing her own stories, but when a teacher told her at the age of 7, she'd never make it as an author - she believed her.But fast forward to today and well, if that teacher could see her now.Amanda has written 40 novels as well as novellas, non-fiction books and a couple of plays. She's sold millions and millions of copies and is one of the most read authors on Kindle Unlimited. What's even more amazing about Amanda is this all happened in the last 11 years. Amanda didn't start writing until she was 43. Since then she's bought her dream home for her family and she spends her days writing the stories she loves.Amanda believes we all have the courage to overcome our fears and live a life we truly love.To listen to the full episode with Amanda click here: https://podcasts.apple.com/gb/podcast/s13-ep-1-from-call-centre-to-multi-million-best-selling/id1551090298?i=1000673482858To download your free novella, Could We Just Do That Again? - click here: https://www.elliebarkerwrites.com/To learn more about Amanda and her wonderful books click here:https://www.amandaprowse.com/ Hosted on Acast. See acast.com/privacy for more information.

From Call Centre Suck To FREEDOM On this episode of Join Up Dots, we hear from Marcus in Austin, who shares his powerful journey from a dead-end call centre job to building a thriving meal planner business. Stuck in a cycle of exhaustion and doubt, Marcus found inspiration in the simple advice to “lay one brick” — taking small, imperfect steps instead of trying to do everything at once. Through trial and error, learning marketing basics, and slowly growing an email list, he transformed his side hustle into a full-time business that now earns him three times his old salary. Marcus's story is a reminder that progress comes from persistence and embracing the messy, real process of building something your own. If this resonates with you, share it with your friends and community using #JoinUpDots #LayOneBrick #SideHustleSuccess. Don't forget to subscribe to the podcast and leave a review. Your feedback helps us reach more people and continue bringing you valuable content. See you in the next episode!

Lisa describes her career journey from corporate communications to leading an integrated, purpose-driven strategy and highlights the value of uniting people and communications to turn purpose from words into measurable change.   Sharing why Aldermore chooses to call its annual ESG report a “Report to Society,” Lisa describes her personal passion for social mobility, shaped by her own journey from a call centre to the C-suite, and offers practical examples and insights into Aldermore's work on social mobility.   Lisa summarises her vision for HR's role in the AI-enabled future, emphasising the roles of empathy and curiosity, and argues that truly human-centred leadership is essential to guide organisations through change, and deliver positive impact for colleagues, customers, and society.     References: None Thank you to Kin&Co for sponsoring this episode     What makes an organisation thrive in today's complex world? It's not just about strategy or financial results - it's about culture.     This episode is sponsored by Kin&Co, a certified B Corp and female-owned consultancy on a mission to make work better for 10 million people by 2030. Kin&Co believe that the most impactful organisations will cultivate thriving, human-centred cultures where people are motivated by purpose, resilience, and empowered to perform at their best.    Drawing on cutting-edge behavioural science and an inclusive approach, Kin&Co help global organisations transform their cultures, sparking lasting behaviour change that drives measurable impact on strategy, people, and performance. Their new model for organisational change is shaped by deep experience in culture transformation.    If you're intrigued, Kin&Co invites you to explore your own organisational culture with their free Thriving Cultures Diagnostic - a simple, insightful tool backed by behavioural science and inspired by nature. It provides a clear snapshot of your current culture and suggests practical actions to drive better behaviours, strategic shifts, and stronger organisational performance.     To learn more and take the diagnostic, click here: Kin&Co   

man Rapetti speaks to Dominique Olivier, a columnist who’s taken a deep dive into the growth of the BPO sector and why AI, while powerful, can’t replace human empathy. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5Follow us on social media:CapeTalk on Facebook: https://www.facebook.com/CapeTalkCapeTalk on TikTok: https://www.tiktok.com/@capetalkCapeTalk on Instagram: https://www.instagram.com/CapeTalk on X: https://x.com/CapeTalkCapeTalk on YouTube: https://www.youtube.com/@CapeTalk567See omnystudio.com/listener for privacy information.

Our lead story: a gathering of Sixties Scoop survivors in Winnipeg call for greater recognition and resources from the province. - - - - - - - - -  Interstitial: zapsplat.com

Comedians and free speech lovers Kd Hinken and Nathan Parish both have struggled through the soul crushing job that is being in a call centre. To hep deal with their PTSD, they are gonna spend today looking at jobs from medieval times that make working in a call centre feeling like a kids party with free drugs and a naked clown. From leech collecting to Whipping boys, the medieval era was a messed up time. Plus they also talk about Nathans new kidney stone, new GTA 6 release date? a update on last weeks "poo lady" and much more

Catherine Llewellyn is the Founder & Facilitator at Being Space | Humanistic Psychologist | Writer | Podcaster | Conscious Dance Facilitator | Pellowah Teacher | Transformational Coach | Cat Person#pellowah #freedom #freedomofspiritWhat we Discussed: 0:01:20 Has she always been a Cat person0:04:30 Her Journey to what she is doing now0:11:20 How they made a Call Centre work0:12:45 How it felt doing solo Episodes on her Podcast0:16:00 What is Fear0:18:00 What is Pellowah and how she started0:23:30 Can we make a Positive Shift in Corporations0:27:45 I Can't Dance0:32:45 Her 6 Free e-books0:35:00 Freedom of Spirit0:41:00 Could she Teach others to do Freedom of Spirit0:45:10 12 Components of Self Care0:50 00 The Advantages of Group Support0:52:25 How to get to her Weekend Workshop How to Contact Catherine Llewellyn : https://beingspace.worldhttps://www.facebook.com/BeingSpaceWorldhttps://www.youtube.com/@BEINGSPACEcatherinellewellynhttps://www.instagram.com/beingspace.world/https://www.linkedin.com/in/catherine-llewellyn-1695962/ Podcast https://www.truthandtranscendence.com/ --- ------------------All about Roy / Brain Gym & Virtual Assistants at ⁠https://roycoughlan.com/⁠ ___________________

Today's guests are Stefan Goor, Group CIO and JC Durbin, Head of AI Innovation at Ardanis. As a finalist for the Best Application of AI in an SME and Consumer/Customer Service categories at the upcoming 2024 AI Awards, Ardanis offers a compelling narrative of how AI can transform business processes and customer interactions within the call centre industry. Topics include: 0:00 How Ardanis are delivering customized, transparent & continuous value solutions 3:27 Their customized approach aligning solutions to each client's journey 5:07 How their AI platform Aileen addresses specific client needs 7:45 Improving call center scalability, agent well-being and customer satisfaction 12:39 Applying AI in contact centers delivers 99% accuracy, surpassing agent performance 15:13 The role of AI in reducing human error, improving categorization, training and processes 18:00 How Alien's accuracy, customization, and integration make it ideal for regulated sectors 20:52 Why innovation is problem-driven, focusing on value, not trends

What if you've got the dream in sight, but can't shake the feeling that you're missing a key step? In this episode, we're diving into the non-linear world of manifesting big dreams. We're chatting about the ups, downs, and epiphanies that shape the journey from ordinary to extraordinary. It's all about taking leaps, trusting the process, and trying out unexpected ways to shift from “Is this really working?” to “Wow, I'm actually doing it!” Here's what we're covering: The secret sauce to the first manifestation breakthroughs Modalities that move the needle Trusting intuition without losing practicality Turning uncertainty into clarity If you're craving clarity and feel ready to experiment with what actually works, come join me—this is the kind of conversation that just might unlock your next move.   ➡️ Want to know what it's really like to take content creation from hobby to career in less than 12 months? Check out my Exclusive Audio Series: Influencer Life and Business Bundle.  

Amanda Prowse loved reading as a child. She was very shy and used to escape with her ‘friends' in her books. She loved the idea of writing her own stories, but when a teacher told her at the age of 7, she'd never make it as an author - she believed her. But fast forward to today and well, if that teacher could see her now. Amanda has written 35 novels as well as novellas, non-fiction books and a couple of plays. She's sold millions and millions of copies in 22 countries and is one of the most read authors on Kindle Unlimited. What's even more amazing about Amanda is this all happened in the last 11 years. Amanda didn't start writing until she was 43. Since then she's bought her dream home for her family and she spends her days writing the stories she loves. But what Amanda didn't know was that writing would help in such a special way when her son Josh became poorly with depression. In this conversation we touch on some dark subjects – but you will hear – as with her books  -Amanda's warmth, love and enthusiasm for life means we also laughed and laughed… Amanda believes we all have the courage to overcome our fears and live a life we truly love. To learn more about Amanda and her wonderful books click here: https://www.amandaprowse.com/ And if you'd like me to send you weeklyish notes - and discover my books you can click here : https://www.elliebarkerwrites.com/

It's the ongoing question about AI – will it replace jobs or create new ones? We look at the argument from the point of view of call centre workers in the Philippines. Also on the programme, how Google Maps is tracking the changes in the built environment around the world. Plus – the small European city home to some of the most important music tech in the world.Get in touch with Tech Life by emailing techlife@bbc.co.uk or sending us a Whatsapp on +44 330 1230 320. Presenter: Chris Vallance Producers: Tom Quinn and Imran Rahman-Jones Editor: Monica Soriano(Image: An animation of a robot wearing a headset and microphone. Credit: Getty Images)

The initiative, dubbed "Maintain My Road," is expected to streamline the process of reporting and addressing road maintenance issues, ensure quicker responses and more efficient repairs. The Maintain My Road app is available on both Android and iOS devices, and would allow users to upload pictures and descriptions of road defects, and tag the exact location using GPS to track the status of the reports. --- Support this podcast: https://podcasters.spotify.com/pod/show/ksspod/support

INTERVIEW: Call Centre new EP 'NO CASH LEFT ON PREMISES' by Fi Carr on Radio One 91FM Dunedin

On this episode our Jeremy hit out at call centre workers who have 'broken English'. He said companies should not employ staff who don't have English as their first language.

I looked at the stats of the shows this morning and realised there is a huge difference in number of listeners between Troof Seeking and WorldAroundEwe's Podcast. So here is an episode of Troof Seeking about a fella Jimmy knew at work who constantly lied about everything in his life. Or did he?   There are over 10 exclusive episodes on the Troof Seeking patreon on the day this is uploaded, TroofSeeking is released every week currently, but alternated between Patreon and public episodes. You can here them here - www.patreon.com/TroofSeeking    You can find all the regular links here  www.linktr.ee/worldaroundewe   And DEADRATS is the discount code for Fat Pete's Prints on Etsy which will get you 15% off. Link is on my linktree above.

In this episode, Paddy talks about the new Mad Max movie and his love for the original films. He also tells a hilarious tale about a call he got once when he was working at a call center in Ontario Canada for cable TV boxes in the southern states of the US.Featuring original music from the UK's: Nick Frater

"Everyone should be a Chief Change Officer,” says Greg Morley in our latest exclusive interview on the Chief Change Officer podcast.Business is a bonded collective of people. Solve business issues with a high touch of humanity.Greg 's secret weapon in making Moët Hennessy—one of the oldest and largest wine and spirits conglomerates—DEI-proof involves a profound personal touch.A fun fact: Part of the LVMH group, Moët Hennessy comprises 26 houses with a reported revenue of 6.6 billion euros in 2023. Moët & Chandon, Krug, Veuve Clicquot, Hennessy, and Château d'Yquem are just some of the world-renowned LVMH wines and spirits brands that have become synonymous with the most prestigious origins and terroirs. These exceptional champagnes, wines, and spirits from around the world come together as a collection of rare brands where heritage and innovation, authenticity, and creativity converge.In our latest exclusive interview on the Chief Change Officer podcast, Greg walks us through his journey in four key areas:From Complaints to Leadership: The Call Center Foundation---How Greg's early experiences shaped his transformative leadership at Disney, Hasbro, and Moët Hennessy. Empathy, quick thinking, and unparalleled communication abilities have become the bedrock of his effective leadership and strategic HR management.Championing DEI at Moët Hennessy---Greg's journey to infuse Diversity, Equity, and Inclusion deeply into the heart of a global conglomerate. His approach? A blend of bold leadership and actively listening to the voices that matter most—the people. Greg has been pivotal in fostering an inclusive culture that celebrates diversity at every level.Customizing Change: DEI Challenges for a Diverse Portfolio---The rich diversity and complexity of Moët Hennessy's portfolio of brands and maisons mean that one size does not fit all in DEI initiatives. Greg's strategy? Tailored DEI programs that respect and reflect the unique identity of each brand while aligning with the group's overarching values.Insights Beyond the Boardroom: 'Bond'---A preview of Greg's upcoming book, which offers powerful lessons on building bridges, not just within organisations but also in our everyday lives. This book fosters nurturing connections that transcend the superficial, in pursuit of true belonging and inclusion.Chief Change Officer: Make your laws of change. Ranked #1 podcast in Careers US on Apple Podcasts. Also available on Spotify, Amazon Music, Google Podcast, YouTube, and more. Subscribe and be inspired! You can reach the host via @thevincechan on Linkedin/Instagram/Threads.

Feedback from listeners kicks off Episode 32, including about Nahanni Fontaine's MArch MAdness, already at #11 All-Time. - A Bell MTS employee caught our podcasts about layoff plans for Winnipeg and on Canada Day in Brandon and she's disgusted at how there's not been a peep from local MLA's or MP's about MTS favoring contracting out Call Centre jobs to cheap undertrained overseas labour. - Another comment came from a donor about MSM with 'perimeteritis' completely ignoring the legitimate values of Manitobans south of the city who have "a very real understanding of what government overreach is." Our funding campaign has an April 7 deadline- we're within $700 of our $3800 goal! Please help push us over the top by using the ActionLine.ca Donate Page 15:21 Part 2 - City Hall Round-up - Is the new Director of Property and Development, Hazel Borys, behind the harsh demand to alter the Fulton Grove housing plan? Considering it would chop 485 units from the development and make it unfeasible, you'd think the rail setback requirements would have been settled a long time ago- like say, before the City lost the lawsuit to Andrew Marquess. 23.30 - Transcona Councilor Russ Wyatt made a long Facebook post after the City budget was passed and he pulled no punches. Now council's official contrarian, you'll hear how he called "petty cuts" like closing neighborhood pools "mean-hearted" and the kind of idea bureaucrats used to be told to "stick in their ear!" Noting there are never suggestions to cut senior management expenses, Wyatt claimed "The City Hall system keeps councillors running from meeting to meeting, where they end up spending more time with unelected city staff," and his colleagues lose sight of their obligation to the voters that gave them their jobs, because of 'Stockholm Syndrome'. Wyatt also lauded the efforts of average residents from St. Boniface and Weston who spent countless hours trying to convince council to save their pools. 30.00- Happyland Park pool users launched a fundraising drive and Marty tells the details of the Happy Sport Campaign... We also give a shout out to Will and Courtney Gault for the tremendous charitable causes they've raised money for through Willy Dogs this season. We work hard to tell the stories of neighborhood businesses and residents and be YOUR VOICE! 36:37  Part 3- Crime And Public Safety Update - It's more than 3 inner-city convenience stores that have been torched in the last month, when Marty adds them all up- including one down the block from Dr. Joss Reimer's office. What's behind it, we wonder, a firebug? "competition"? or is it a protection racket? - Someone tell Nahanni Fontaine that late night shift workers on north Main Street face their own food desert- all the fast-food and convenience stores are closed overnight due to harassment and violence. - 44.00- According to a homeowner near Inkster and Main, a social services agency has abandoned proper supervision of a group home that "provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community." The result? Seven visits by cops and 3 ambulances attended - IN A 24 HOUR Period. (This location is also, in Nahanni Fontaine's constituency. But since she sleeps at night in Lindenwoods, she doesn't care.) Other people with similar experiences chimed in with their own problem being labeled a 'NIMBY' for expecting a safe neighborhood where their girls aren't cat-called and exposed to degenerate behavior. "You're lucky you're still alive" wrote one woman - beaten in a home invasion - about Winnipeg, "the capital of CRISIS and CRIME." You can combine all 4 evening TV newscasts and you won't get as much important information and insight as we provided in this single episode. WE EARN YOUR SUPPORT! Send story comments and tips, interview inquiries and Interac donations to -- martygoldlive@gmail.com

James Hunt, Vice President of Product Management of eGain shares the story of how eGain Analytics is helping Amazon Connect customers to measure, manage and optimize their contact centers.Topics Include:Overview of eGaineGain Solution hubs: Knowledge, Conversation & AnalyticsWhy enterprises choose eGain AnalyticsContact Center Analytics: Buy vs. BuildNavigating a migration from On-Premise to Amazon Connect – Best Practices & Pitfalls.A real customer migration experienceBuilding trust with large enterprises and government clientsHow eGain leverages AWS servicesThe Amazon/eGain partnershipAdvice for other software executivesFind out more: eGain.com and eGain on AWS MarketplaceNavigating the migration from On-Premise Solutions to Amazon Connect – Best Practices & Pitfalls.

Mid table Swansea City visit The KP to play The Foxes following their FA Cup success over Midland rivals Birmingham. Chris is joined by Matthew ‘Chickenhead' Brandon (@Chickenhead_ch9) from BBC TV's fly on the wall Documentary The Call Centre #LEISWA #LCFC #championship #Leicester #Leicestercity #leicestercityfc @lcfc #efl #championship #thecallcentre #swanseacity #swansea_city #swansea Hosted on Acast. See acast.com/privacy for more information.

Catherine Leyden, creator of the most desirable recipe we have ever had on the show. The 2 Pound Loaf Pan Christmas Cake.

Martin hears about how to get the best service from call centres from those who've worked in them. He also talks about the importance of setting up a will and power of attorney, and finally finds out if Nihal has done his.

Guest: Sharon Haigh | CEO at Contact Centre Management Group See omnystudio.com/listener for privacy information.

In this Short Talk episode Judith Germain speaks to Beverly Hathorn about quiet quitting and what employers (specifically call centres) can do about it. They discuss the causes of quiet quitting and the signs to look out for. Beverly supports Contact Center Leaders in reducing customer escalations and complaints whilst creating high-performing teams. You can find out more about our guest and today's episode in this Maverick Paradox Magazine article here. --- Maverick leadership is all about thinking outside the box and challenging the status quo. It's about having the courage to take risks and the confidence to lead in a way that is authentic and genuine. But amplifying your influence as a leader isn't just about having a strong vision or a big personality. It's also about having the right leadership capability and being able to execute on your ideas and plans. The consequences of not having the right level of influence as a leader can be significant. Without the ability to inspire and motivate others, you may struggle to achieve your goals and make a real impact. How Influential Are you? Take the scorecard at amplifyyourinfluence.scoreapp.com and see.  Judith's websites:  The Maverick Paradox Magazine - themaverickparadox.com Company Website - maverickparadox.co.uk Judith's LinkedIn profile is here, her Twitter profile (MaverickMastery) is here, Facebook here and Instagram here.  

Hey everyone, and welcome back to the Change is Possible podcast – Your Career Transformation Guide. Today's episode? Well, it's a special one. We've got Mr. Deniz Guven with us, and trust me when I say his journey in the banking world is mind-blowingly inspiring. From humble beginnings in Turkey, he reached the Executive levels with some BIG names like HSBC and Standard Chartered. On top of that, he built a digital bank in Hong Kong from the bottom up. We're about to dive into childhood tales; how he dealt with career twists and turns, challenges, and some golden advice, he'd give his younger self. By the end of this, I promise you'll have a notebook full of insights. Here is what we spoke about: 00:01 Trailer 03:06 Moments and events that shaped Deniz Guven 07:00 The beginning of his career 10:28 Blueprint for International Career 14.30 Moments of doubt in his career trajectory 16:28 Failures as lessons 21:35 Building a Digital Bank 26.41 Definition of success 31:09 For those who are starting a career now 34:14 For mid-career professionals 36:24 The one thing he wants to say to his younger self LISTEN ON: Spotify: https://lnkd.in/dHKNfkkY Apple: https://lnkd.in/dQ_Fpi5f Google: https://lnkd.in/dFz3cXpA WATCH THE PODCAST ON YouTube: https://www.youtube.com/channel/UCI1aeNZ-2lqnp9l1VJu2FOQ FOLLOW THE HOST ON: Linkedin: https://www.linkedin.com/in/anifilipova Personal site: https://anifilipova.me/ Find Denis here: linkedin.com/in/denizguven

“Call Centre: The Musical” - That's right, Adeel and Jono sing in this one…and it's only episode 3. Based on a “Musical Comedy” prompt, they spin a tale about a bored call centre employee who meets an interesting voice over the phone, only to fall head over ears in love. Get ready for an a cappella'va time!

Fiji fast becoming a popular business destination for outsourcing.

CBRM's 911 dispatch centre is short-staffed and the municipality is looking to fill vacancies. We hear from the union and CBRM's deputy chief administrative officer on efforts to recruit more 911 operators.

Emergency call centre staff who were on the phone to people clinging to roof tops in fear of their lives during Cyclone Gabrielle are still traumatsied by what they heard. In the 12 hours where Gabrielle unleashed her worst on the upper North Island, the 111 call centre recieved more than five times its usual volume of calls for help. NZ Professional Firefighters' Union representative, Carlos Dempsey is a 111 call-taker and team leader. He said the callers were desperate. In a statement to Checkpoint, FENZ national Commander Russell Wood said the weather conditions, the level of flooding, and sometimes their own circumstances, meant people couldn't reach many of those in need on the night. "The number of calls far exceeded our people's capacity to respond to them all and the conditions prevented our people reaching many of the calls we were able to respond to. "Helicopters were unable to rescue people in darkness and due to the overnight weather conditions and rescue efforts continued to be hampered during the following day due to high winds. "Firefighters did an amazing job in the circumstances. There will be an operational review into our response including how we responded to 111 calls, but at the moment our focus is on the immediate response and recovery effort."

In today's episode for 5th Jan 2023, we talk about the great Indian call centre scam.

Hey loves Welcome to the party Part 2 where we discussed our Call Centre experiences, the things that kept us going, and the things that did not. We covered KPIs, the training process, the support, and the overall customer service experience as an agent. There was even a light-hearted moment when we shared our best and worst customer experiences. tune into the show and let me know what you guys think, would you work in a Call Centre? This podcast episode is also available on other Podcast streaming sites such as. GooglePodcast:https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy8yYWE2MTkzNC9wb2RjYXN0L3Jzcw== Anchor:https://anchor.fm/annalee-mullings3Beaker:https://www.breaker.audio/the-banana-show Spotify: https://open.spotify.com/show/69jWtd0QpYTgek6DidEtWK If you would like to connect with me personally I got you

Hey loves Welcome to the party where we discussed our Call Centre experiences, the things that kept us going, and the things that did not. We covered KPIs, the training process, the support, and the overall customer service experience as an agent. There was even a light-hearted moment when we shared our best and worst customer experiences. tune into the show and let me know what you guys think, would you work in a Call Centre? This podcast episode is also available on other Podcast streaming sites such as. GooglePodcast:https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy8yYWE2MTkzNC9wb2RjYXN0L3Jzcw== Anchor:https://anchor.fm/annalee-mullings3Beaker:https://www.breaker.audio/the-banana-show Spotify: https://open.spotify.com/show/69jWtd0QpYTgek6DidEtWK If you would like to connect with me personally I got you

Discussion with Adnaan Hindley

The CX Goalkeeper had the great opportunity to interview Ricky HarrisLinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classesHighlights:00:00 Game Start00:32 Ricky's introduction03:34 Ricky's values05:26 The CX landscape in South Africa7:36 What can we learn from South Africa12:49 The role of the Chartered Institute of customer management19:19 Continuous Education & the most requested skills21:36 The future question (CX in 10 years)26:29 Ricky's book suggestion31:28 Ricky's contact details32:39 Ricky's golden nuggetand much more on https://www.cxogoalkeeper.com/RickyHarris#cxgoalkeeper #customerexperience #podcast #leadership

In this podcast today, I will discuss the company Family ReEntry! Listen to the podcast for details! --- Support this podcast: https://anchor.fm/thressa-sweat/support

In today's episode, I talk to and interview Richard Blank about his Call Centre, Conflict Management strategy, phonetic micro expression reading for mastering verbal signs and the Famous Boomerang Technique. Richard Blank's Links: https://www.linkedin.com/in/costarica... https://www.youtube.com/watch?v=z7-Et... https://www.facebook.com/groups/busin... https://costaricascallcenter.blogspot... http://www.costaricascallcenter.com

Alan Kemp is the CEO of https://queenslandsolarandlighting.com/ One of Brisbane's best solar installation companies.In this episode, we talk to Sam of Laxhmi Naghar, New Delhi, India who owns a call center that calls Australians for solar appointments. We also hear how a solar company deals with the news that their solar installation butchered someone's house.If you would like to continue the discussion on the solar industry please head over to Australia's #1 Solar Power Forum https://www.facebook.com/groups/662081787286472

In today's prank, Whackhead puts a call centre agent on hold and plays music while he does it. See omnystudio.com/listener for privacy information.

28.02.22 Pt 2 - The team tries to crack how to deal with call centre agents in the most polite way, but fail dismally. Leigh-Ann shows off her ‘pomp' hotline voice. And Quintin Wils joins us to talk about his Harry Potter collection.

When 80-year old Kathleen is called up by a nice man from her computer company she does not suspect foul play. And when he tells her that she is owed a refund, she follows his instructions.Scams costs victims millions every year and the problem is only growing. “Scam-baiter” Jim Browning has had enough of scam-calls and has decided to use their own tricks against them. It is illegal and dangerous work. What Jim discovers is chilling. Scams are a huge industry that involves large call centres and thousands of “employees” that are evaluated and promoted based on their ability to scam unsuspecting victims out of their life savings.On this episode, hosts Dr Julia Shaw and Sofie Hagen discuss what might motivate someone to earn their living from scams; and what motivates others, like Jim Browning, to take the law into their own hands. We discover the chilling fact that even the most tech-savvy and internet literate can become the victim of a scam.CREDITS Presenters: Dr Julia Shaw and Sofie Hagen Producer: Louisa Field Assistant Producer: Simona Rata Music: Matt Chandler Editor: Rami Tzabar Academic Consultants for The Open University: Dr Lara Frumkin and Dr James Munro #BadPeople_BBC Commissioning Executive: Dylan Haskins Commissioning Assistant Producer: Adam Eland Bad People is produced in partnership with The Open University and is a BBC Audio Science Production for BBC Sounds.

Marc Bernstein and Stephen Yap discuss Improving career progressions in contact centers, the revolution of the Insurance industry, insight on customer surveys, and expanding the talent pool in 2021. Stephen Yap is the Research Director at the Call Centre Management Association, Insurtech Insights and Platform 195. --- Send in a voice message: https://anchor.fm/marcbernstein/message