Podcasts about covenant health

Welcome to Episode 89 of the Sustainable Clinical Medicine Podcast! I'm your host, Dr. Sarah Smith, and today's guest is Dr. Amanda Brisbois, a seasoned general internist, palliative care physician, and physician adviser and coach. In this episode, we'll explore Dr. Brisbois's remarkable journey from navigating intense training environments to finding her true passions in medicine and coaching. Dr. Brisbois opens up about her struggles with balancing multiple commitments, including clinical work, family, and additional roles, all while managing her personal health and relationships. She shares insightful strategies for evaluating personal fulfillment, the importance of open conversations about mental health, and the power of transparent communication in healthcare teams. We delve into her experiences with systemic challenges, mentorship problems, and the transformative impact of exploring diverse roles. We also discuss the importance of effective conflict resolution, wellness advocacy, and the need for systemic changes in the medical profession. Listen in as Dr. Brisbois reflects on her path to professional growth and how she now supports others to find joy and avoid burnout in their careers. Join us for an inspiring and practical conversation on reinventing clinical routines for sustainable, fulfilling healthcare careers. Here are 3 key takeaways from this episode: Balancing Career and Personal Life: Dr. Brisbois's journey emphasizes the importance of evaluating commitments critically and prioritizing personal wellness and family well-being. She uses a visual wellness wheel to assess personal fulfillment. Importance of Open Communication: Advocating for transparent communication about mental health and work expectations without judgment, Dr. Brisbois underlines the need for supportive conversations within teams. Effective Conflict Resolution: Dr. Brisbois's mediation training highlights a structured approach to addressing concerns and conflicts, which fosters effective problem-solving and decision-making in healthcare settings. Dr. Amanda Brisebois Bio: Dr. Brisebois is a certified Wellness, Healthcare, and Executive Coach, a Mediator, a General Internal Medicine and Palliative Medicine Specialist, as well as having extensive training in leadership, conflict, negotiation, mediation, equity, diversity, and inclusion. She has served as the Medical Director for a large 360 bed hospital, the Medical Director of the Covenant Palliative Care Institute, as well as an Associate Chief Medical Officer of Covenant Health in Alberta, Canada. She has a Masters of Management (International Health Leadership) through McGill University and has trained at multiple world-renowned organizations including the Mayo Clinic, Berkeley, Oxford, UBC, and the Justice Institute of British Columbia. Her leadership specialty is helping practitioners and teams find success through conflict, and learn from these successes to create happier, more efficient, and more effective healthcare teams. She has been a keynote speaker at many international events, is a multi-award-winning educator, has successfully innovated in the leadership, conflict, negotiation, and EDI space. She is a published author in her fields of expertise and has multiple speaking and writing projects in process on this subject. Dr B (as her patients call her) teaches how to navigate our differences, how to turning conflict into success, and creates highly effective teams through mastering communication, goal alignment and by creating process to optimize operational outcomes. -------------- Would you like to view a transcript of this episode? Click here **** Charting Champions is a premiere, lifetime access Physician only program that is helping Physicians get home with today's work done. All the proven tools, support and community you need to create time for your life outside of medicine. Learn more at https://www.chartingcoach.ca **** Enjoying this podcast? Please share it with someone who would benefit. Also, don't forget to hit “follow” so you get all the new episodes as soon as they are released. **** Come hang out with me on Facebook or Instagram. Follow me @chartingcoach to get more practical tools to help you create sustainable clinical medicine in your life. **** Questions? Comments? Want to share how this podcast has helped you? Shoot me an email at admin@reachcareercoaching.ca.I would love to hear from you.

More than 13,000 Canadians chose Medical Assistance in Dying last year. That's up 30% from the year before. People don't tend to talk much about MAiD, and there's still a lot of misunderstanding around what it is, who is requesting and receiving it, and what the approval process looks like. We focus on the facts around MAiD on this episode (35:10). But first...  4:12 | Jagmeet Singh says he's done with Justin Trudeau. The federal NDP leader pulled out of the agreement propping up Trudeau's minority government, saying he's the only one that can defeat Pierre Poilievre. What's Singh's playbook here, and could it work? Ryan and Johnny discuss.  TELL US WHAT YOU THINK: talk@ryanjespersen.com  35:10 | Oncology and palliative care nurse practitioner Reanne Booker has more experience around MAiD than almost anybody else in Canada. She corrects common misconceptions, and confronts the problem with faith-based institutions (ie - Covenant Health in Alberta).   MAiD FAMILY SUPPORT SOCIETY: https://maidfamilysupport.ca/ HOW TO GRIEVE: rtrj.info/060624Loz JOIN US OCTOBER 5: https://mentalhealthfoundation.ca/2024/08/21/highway-to-healing/ 1:14:48 | Real Talker Lesley shares her family's experience.  FOLLOW US ON TIKTOK, TWITTER, & INSTAGRAM: @realtalkrj  REAL TALK MERCH: https://ryanjespersen.com/merch RECEIVE EXCLUSIVE PERKS - BECOME A REAL TALK PATRON: https://www.patreon.com/ryanjespersen THANK YOU FOR SUPPORTING OUR SPONSORS! https://ryanjespersen.com/sponsors The views and opinions expressed in this show are those of the host and guests and do not necessarily reflect the position of Relay Communications Group Inc. or any affiliates.

What's in a name? When it comes to the new downtown Knoxville stadium, that's a good question. In this week's episode, Scott and Jesse take a look at the naming rights deal between Covenant Health and Boyd Sports — including why we know so little about the financial details. Also: The huge Prosperity Crossing development at the county's western edge moves forward; new population estimates show a growing but aging Tennessee; and Gov. Bill Lee visits the L&N STEM Academy. The guys also look forward to next week, when new county officials will be sworn in, County Commission and the school board will elect chairs for the coming year, and City Council will meet. Compassknox.com 

The UCP government in Alberta is taking over hospitals and handing them to publicly funded but privately owned Covenant Health or… others. There seems to be some familiar names associated with Covenant Health. Almost like there's money to be made. Weird. Get full access to Podcast Is Broken at www.podcastisbroken.ca/subscribe

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Roughly half the people on the planet have the potential to experience menopause. It's a natural part of aging but it's also been a taboo topic that many people, including some in the medical field, don't know how to discuss. Host Jennifer Semenza is joined by Angela Westfall. She's a board-certified nurse midwife who works collaboratively with OB/GYN physicians at Covenant Health to provide evidence-based quality gynecologic care to the women in the Lubbock, Texas community. Listen to an honest, open conversation on what it means to navigate the menopause maze.For more information and resources:Providence/Covenant Gynecology The North American Menopause SocietyThe 'Pause LifeFind a Menopause PractitionerEndocrine Society-MenopauseSWAN Study

Join the conversation with Dr. Amanda Brisebois, a visionary in healthcare leadership, as we unpack the essence of compassion and collaboration in the medical field. With a storied career that has traversed the echelons of Covenant Health as Medical Director and Associate Chief Medical Officer, Dr. Brisebois offers a treasure trove of wisdom on nurturing healthy work environments and the importance of humility in healthcare leadership. Her reflections on drawing inspiration from those who serve at their own expense set the stage for an enlightening discourse on putting the needs of others at the forefront of professional ambitions.We then navigate the nuanced art of communication between patients and their doctors, examining the mutual benefits of clarity and goal setting. Dr. Brisebois, with her background in internal and palliative medicine, provides invaluable insight into the strategies that can enhance dialogue and foster a team-based approach to healthcare. Discover the significance of asking the right questions, aligning goals, and the critical nature of finding a physician who is a true partner in your health journey. The conversation extends to the challenges healthcare professionals face and how adopting these communicative techniques can lead to more successful outcomes for patients.Our discussion culminates with an exploration of diversity, equity, and inclusion in healthcare, highlighting how these crucial aspects can shape better healthcare outcomes. Dr. Brisebois shares practical advice on engaging in impactful conversations that bridge gaps and encourage sensitivity and respect. We also reflect on the power of self-reflection and methodical communication in resolving conflicts, both in the workplace and beyond. The episode is a heartfelt reminder that our actions, no matter how small, contribute to building a better future for the generations that follow, particularly in the realm of healthcare. Support the Show.With 4Freedom, all your communications, internet activity, and app usage are encrypted using multiple layers of robust, military-grade encryption algorithms that surpass the standards used by the NSA.You can start your secure account today:https://www.4freedommobile.com?ref=bridgebuilders

Spring is here, and with it arrives a wave of seasonal allergies! Host Jennifer Semenza joins Dr. Goutam Shome to discuss how to differentiate between allergies and colds, identify seasonal allergy triggers, and explore effective prevention and management strategies. Learn how to navigate changing seasons and find relief from those pesky symptoms. Understanding seasonal allergies and seeking treatment can significantly improve your quality of life during allergy season.Featured Speaker: Goutam Shome, MD, an expert in the field of allergies and immunology at Covenant Medical Group, a full clinical professor at Texas Tech university Health Sciences Center, both in Lubbock, Texas, and Diplomate of the American Board of Allergy & Immunology.For more information and resources, visit: Providence or Covenant Health

Join us in exploring the transformative power of patient self-scheduling with Tiffany Cross, Vice President of Clinical Informatics at Covenant Health, as we delve into its impact on access, patient experience, and administrative efficiency. Sponsored by Relatient, this episode of the Becker's Healthcare Podcast sheds light on the innovative strategies reshaping healthcare delivery.This episode is sponsored by Relatient.

Join us as we explore how Covenant Health is revolutionizing patient care and staff well-being through Code Lavender, a unique program designed to address the emotional and psychological needs of healthcare professionals. Connie Gonzales joins the podcast to introduce Code Lavender and how the program started at Covenant. Discover the importance of fostering a supportive environment for healthcare teams and learn how Code Lavender is reshaping the landscape of healthcare by prioritizing not only the physical but also the emotional health of those dedicated to healing others.

In this episode, we dive into the evolution of Code Lavender, a groundbreaking program that started as an innovative idea and has grown into a transformative force in healthcare.Danya Cheek and Collin Wilcox are in the studio to explore the vision behind Code Lavender's creation and the initial steps taken to integrate it into Covenant Health's culture. Discover how Code Lavender has evolved and developed over time, adapting to the ever-changing landscape of healthcare. Hear firsthand accounts of its impact on both staff and patients, as well as the lessons learned along the way. 

Is it possible to live in a compassionate heart in today's world? With a curated collection of 55 short meditations from Zen priest Roshi Joan Halifax, packaged in a beautiful deck with Joan's art, this can help you cultivate compassion, and still the mind in just a moment's notice. Tune in for this discussion with Roshi Joan Halifax as we discuss about her new card deck In a Moment, in a Breath: 55 Meditations to Cultivate a Courageous Heart.#MomentsWithMarianne airs every Tuesday at 3pm PT/6pm ET, and every Friday at 10am PT/1pm ET, in the Southern California area on KMET 1490AM & 98.1 FM, an ABC Talk News Radio Affiliate! Not in the area? Click here to listen to the broadcast! https://tunein.com/radio/KMET-1490-s33999/ Roshi Joan Halifax, PhD, is a Buddhist teacher, Founder and Head Teacher of Upaya Zen Center in Santa Fe, New Mexico, a social activist, author, and in her early years was an anthropologist at Columbia University and University of Miami School of Medicine. She is a pioneer in the field of end-of-life care. She has lectured on the subject of death and dying at many academic institutions and medical centers around the world. She received a National Science Foundation Fellowship in Visual Anthropology, was an Honorary Research Fellow in Medical Ethnobotany at Harvard University, was a Distinguished Visiting Scholar at the Library of Congress, received the Pioneer Medal for Outstanding Leadership in Health Care by HealthCare Chaplaincy, the Sandy MacKinnon Award from Covenant Health in Canada, Pioneer Medal for Outstanding Leadership in Health Care, received an Honorary DSc from the Royal College of Surgeons in Ireland. She has received many other awards and honors from institutions around the world for her work as a social and environmental activist and in the end-of-life care field. https://www.joanhalifax.org. https://www.upaya.org For more show information visit: www.MariannePestana.com#bookclub #readinglist #books #bookish #author #authorinterview #KMET1490AM #radioshow #booklover #mustread #reading #bookstagram #wellness #wellbeing #yoga #yogaphilosophy #yogalife #trauma #healing #healingjourney #yogapractice #healingtrauma

This Day in Maine for Wednesday, July 5th, 2023.

On this episode of The ASHHRA Podcast, featuring Bo & Luke of The Bo & Luke Show, discuss the unique nature of the healthcare industry and how the employee experience directly affects the patient experience. They are joined by Tim Juergensen, Chief Employee Experience Officer at Covenant Health, who shares his journey from a musician to corporate leadership roles, and emphasizes the importance of self-awareness, humility, and lifelong learning. Bo also highlights the transferable skills of musicians and the concept of "Mission First, People Always" for achieving excellent patient care. They discuss real-life examples of improving employee experience leading to better patient experience and the importance of giving staff members a voice. Tune in to gain valuable insights for improving employee and patient experiences in the healthcare industry.This episode is sponsored by Keep Financial. Fix your sign-on bonus, relocation expense, and tuition reimbursement problems with Keep Financial. Ease administration, engage your physicians, nurses, and credentialed professionals, collect what's owed - with the only fully digital, headache-free compensation platform. Keep enables you to solve your recruitment and retention challenges with the only fully automated offering for upfront compensation earned over time. Your providers get access to compensation immediately but are continually engaged as they earn it, with automated messages on bonus progress and milestones. Keep allows you to optimize cash flow, AR management, defer taxes, and automate collections.  If your organization already offers incentives like sign-on bonuses, relocation expenses, or tuition reimbursement - check out how Keep can make these variable compensation programs more effective at keepfinancial.com/ASHHRA.https://keepfinancial.com/ASHHRA/

On this episode of The ASHHRA Podcast, featuring Bo & Luke of The Bo & Luke Show, discuss the unique nature of the healthcare industry and how the employee experience directly affects the patient experience. They are joined by Tim Juergensen, Chief Employee Experience Officer at Covenant Health, who shares his journey from a musician to corporate leadership roles, and emphasizes the importance of self-awareness, humility, and lifelong learning. Bo also highlights the transferable skills of musicians and the concept of "Mission First, People Always" for achieving excellent patient care. They discuss real-life examples of improving employee experience leading to better patient experience and the importance of giving staff members a voice. Tune in to gain valuable insights for improving employee and patient experiences in the healthcare industry.This episode is sponsored by Keep Financial. Fix your sign-on bonus, relocation expense, and tuition reimbursement problems with Keep Financial. Ease administration, engage your physicians, nurses, and credentialed professionals, collect what's owed - with the only fully digital, headache-free compensation platform. Keep enables you to solve your recruitment and retention challenges with the only fully automated offering for upfront compensation earned over time. Your providers get access to compensation immediately but are continually engaged as they earn it, with automated messages on bonus progress and milestones. Keep allows you to optimize cash flow, AR management, defer taxes, and automate collections.  If your organization already offers incentives like sign-on bonuses, relocation expenses, or tuition reimbursement - check out how Keep can make these variable compensation programs more effective at keepfinancial.com/ASHHRA.https://keepfinancial.com/ASHHRA/Support the Show.

In this podcast episode, Simon Nantais talks to Mary-Ann Shantz about her book What Nudism Exposes: An Unconventional History of Postwar Canada published by The University of British Columbia Press in 2022. As nudism took root after World War II, its Canadian adherents advanced the idea that going nude and looking at other's bodies satisfied natural curiosity, loosened social taboos, and encouraged mental health. By the 1970s, nudists switched focus to promoting the pleasurable aspects of their practice. Mary-Ann Shantz contends that throughout the postwar decades, nudists sought social approval as they engaged with contemporary concerns about childrearing, pornography, and public nudity. What Nudism Exposes explains the movement's perspectives while questioning its assumptions, arguing that what nudism ultimately exposes is how the body sits at the intersection of nature and culture, the individual and the social, the private and the public. Mary-Ann completed her PhD in History from Carleton University and taught at McEwen University in Edmonton before becoming a researcher and a project coordinator with Covenant Health in Edmonton. She has contributed to the edited volume Contesting Bodies and Nation in Canadian History published by the University of Toronto Press. She has also published in Histoire Sociale/Social History and the Journal of the History of Childhood and Youth. This podcast was produced by Jessica Schmidt. Image Credit: Freikörperkultur - Freisonnland Nudist camp, Motzenmuhle Berlin 1930s postcard, Flickr – Posted by Sludge G If you like our work, please consider supporting it: bit.ly/support_WTY. Your support contributes to the Champlain Society's mission of opening new windows to directly explore and experience Canada's past.

Kimberly Martinez and Jessica Stafford, leaders of the prism Caregiver Resource Group continue the discussion highlighting CRGs at Covenant Health. The prism CRG focus specifically on LGBTQIA+ individuals and caregivers. Kimberly and Jessica share their experiences navigating the complex realities and conversations surrounding identifying as LGBTQIA+ in a faith-based ministry.

Manos Unidas chair Barbara Corral joins Chris and Daniel in the studio to kick off the highlights of the Caregiver Resource Groups. Manos Unidas is the CRG chartered to support Hispanic and Latino caregivers at Covenant Health. Hear Barbara describe what Manos is working on and how they are contributing not only to our caregivers' lives but also to the community.

Chris and Daniel kick off a new series on the Diversity, Equity, & Inclusion efforts happening at Covenant Health. In this first episode, they welcome Kevin McConic, Chief Diversity Officer for the Providence Central Division, to introduce the topic of DEI and then set up future episodes focusing on the Caregiver Resource Groups available at Covenant.

Chris and Daniel wrap up the Workplace Safety series and welcome Lindzi Timberlake, former regoinal counsel for Covenant Health. Lindzi discusses the legal side of caregivers dealing with workplace violence and what resources and opportunities caregivers have available to them following a violent interaction.

This past weekend, Big Ears Festival, Chalk Walk and the Covenant Health Knoxville Marathon all overlapped in downtown Knoxville. Not only that, but the Bassmaster Classic saw record attendance the weekend before.  For some, that meant exploring the city and all it has to offer. For others, it meant navigating road closures and avoiding swarms of locals and out-of-town guests.  Does it make sense to hold multiple events at the same time in downtown Knoxville, and what does a busy weekend tell us about where recent downtown growth will go next? Co-hosts Ryan Wilusz and Brenna McDermott share their thoughts on this week's episode! "The Scruffy Stuff" is presented by knoxnews.com. Want more downtown analysis? Sign up for the free weekly Urban Knoxville newsletter by clicking here, and join the downtown discussion by becoming part of the Urban Knoxville group on Facebook.

Chris and Daniel explore a new topic on the Connecting with Purpose Podcast and look at Workplace Safety. This new series will feature stories from caregiver experiences, the processes and protocols in place to protect caregivers, and resources for caregivers who may have experienced a violent event. The series kicks off with Mike Finley who approached Daniel about this topic and shares he perspective about the current state of workplace safety at Covenant Health.

Dr. Mandy Brisebois is an ICF-certified Wellness and Executive Coach (specialising in healthcare), a General Internal Medicine and Palliative Medicine Specialist, a formal mediator, and has extensive training in conflict, negotiation, equity, diversity and inclusion. She served as the Medical Director for a large 360-bed hospital through the COVID pandemic and is currently the Medical Director of the Covenant Palliative Care Institute, as well as an Associate Chief Medical Officer of Covenant Health. She is completing her Masters of International Health Leadership through McGill University and has trained at multiple world-renowned organizations including the Mayo Clinic, Berkeley, Oxford, UBC, and the Justice Institute of British Columbia. Her leadership specialty is helping practitioners and teams find success through conflict, and learn from these successes to create happier, more efficient and more effective healthcare teams. She has spoken at many international events and is a published author in her fields of expertise. In this episode, Mandy and I chat about:Her leadership roles Her leadership style Her leadership journey The leaders that helped her rise The challenges she faced on her journey How she navigated those challenges How she thinks you can become a strong and kind leader Her 'take home' leadership messages for the listeners, and What she is currently excited to be working on.Dr. Brisebois can be contacted via her website https://amandabriseboismd.com/ Please reach out to Dr Harrison for individual coaching and/or organisational training via dr.adam@coachingmentoringdoctors.com.His web address and social media profile links / handles include:www.dradamharrison.comhttps://www.linkedin.com/in/dradamharrison/www.youtube.com/c/DrAdamPhysicianCoachhttps://www.facebook.com/coachingmentoringdoctors/https://www.instagram.com/dradamharrison/https://www.tiktok.com/@physiciancoachHe has co-written a new online course entitled 'How to be Assertive, Maintain Boundaries, and Say "No!"' which can be accessed instantly here for only £55/$66:https://tenminutemedicine.podia.com/burnout-to-brilliance-assertiveness-and-saying-no

Dr. Kevin Mailo welcomes Dr. Mandy Brisebois, physician and Certified Health and Wellness Coach, to the show to address the reality of interpersonal conflict and how to resolve it. Dr. Brisebois specializes in helping practitioners work through conflict and shares her experience with listeners. Dr. Brisebois clarifies that conflict is the end result of missing the boat on necessary steps that come beforehand. She identifies that communication, collaboration, aligned expectations, and knowing each other's goals are all conversations that should be happening amongst colleagues in order to avoid clashes. However, knowing how to resolve conflict when it does arise is vital, especially in pandemic times of stress and overwork.  In this episode, Dr. Kevin Mailo and guest Dr. Mandy Brisebois discuss how to address conflict or tense exchanges in the moment, with Dr. Brisebois offering ways to change how we think about the exchange and how to open conversation before walking away. Dr. Brisebois shares what process she has learned to identify conflict, how she takes people through conflict resolution, and the necessity of psychological safety in the workplace in order to foster the communication required.  About Dr. Mandy Brisebois:Dr. Mandy Brisebois uses her influence in high level leadership positions to advocate for physician integration into our health systems. Ultimately a deeper understanding of our complex systems will enable physicians to maximize their impact and promote patient care in the most effective capacity. Ultimately this strategy contributes to less conflict in the work environment, and fewer practitioners modifying their practice due to burnout.Dr. Brisebois is a certified Wellness and Executive Coach (with specialization in healthcare in process), a General Internal Medicine and Palliative Medicine Specialist, as well as having extensive training in conflict, negotiation, mediation, equity, diversity and inclusion. She has served as the Medical Director for a large 290 bed hospital, the Medical Director of the Covenant Palliative Care Institute, as well as an Associate Chief Medical Officer of Covenant Health. She is completing her Masters of International Health Leadership through McGill University and has trained at multiple world renowned organizations including the Mayo Clinic, Berkeley, Oxford, UBC, and the Justice Institute of British Columbia. Her leadership specialty is helping practitioners and teams find success through conflict, and learn from these successes to create happier, more efficient and more effective healthcare teams. She has spoken at many international events, and she is a published author in her fields of expertise.Resources discussed in this episode:Canadian Medical Association statistics on physician wellnessCrucial ConversationsEdmonton Zone Medical Staff Association—Physician Empowerment: website | facebook | linkedinDr. Mandy Brisebois, MSc, MD, FRCPC, AoDI, CEC: website | linkedin__Transcript:Dr. Kevin Mailo: [00:00:00] Hi, I'm Dr. Kevin Mailo and you're listening to the Physician Empowerment Podcast. At Physician Empowerment we're focused on transforming the lives of Canadian physicians through education in finance, practice transformation, wellness and leadership. After you've listened to today's episode, I encourage you to visit us at Phys Empowerment.ca, that's P H Y S empowerment.ca, to learn more about the many resources we have to help you make that change in your own life, practice and personal finances. Now on to today's episode. Dr. Kevin Mailo: [00:00:35] As I've mentioned before, for those of you that have joined us on our webinars or podcasts, you know who I am. I'm Dr. Kevin Mailo, one of the co-hosts of the Physician Empowerment Podcast and one of the co-founders of Physician Empowerment, and who I have with me today is a colleague and a friend whom I really admire, not only for her clinical work, but for her incredible leadership. So joining me today is Dr. Mandy Brisebois, and Mandy is a general internist with a hospital based practice. She specializes primarily in palliative care and chronic disease management, but she's also held numerous leadership roles, including Associate Chief Medical Officer and Medical Director at a major community hospital. And Mandy, over the course of her career, has really taken leadership to another level. And one of her areas of focus as a medical leader is conflict resolution. And so that's what we're going to be talking about. And it's going to be interesting because we get a lot of training in medical school and residency on how to navigate a difficult patient encounter. But what we're going to focus down on today is interpersonal conflict between physicians. And I don't need to go to any great length about how common this is, but we certainly know what occurs. And with that being said, Mandy, why don't I let you take it from here as far as introductions and where you want to want to go with our talk today. Dr. Mandy Brisebois: [00:01:58] Sounds great. Thank you so much, Kevin, for having me here. And it's just been such a pleasure to talk to you. I wanted to be on this show and also really specialize in this conflict work because I think we're in a really bad spot and physicians have been through a really tough time through the pandemic. We've been bogged down and a lot of us don't have much capacity to really be on our best behavior all the time. And I don't think in medical school we get taught how to manage conflict. In fact, I know we don't because in my role as medical director and the ACMO role, I had to manage so much conflict with colleagues and I had no idea what I was doing. And it wasn't my fault. And I thought for a long time that it was my fault. And so I went and got training and this is why I've got so interested in it, because I've got extensive training now in conflict negotiation and mediation. And I realized that there's a process and that we actually can learn how to take care of conflict. Dr. Kevin Mailo: [00:02:58] Awesome. So what are some of the contributing factors then to conflict? Like talk about the ingredients for interpersonal conflict. I mean, one of the big ones coming out to me is like limited resources, right? For physicians as we try to deliver the standard of care to our patients. But tell me a little bit more about what do you think contributes to a conflict prone environment for health care providers? Dr. Mandy Brisebois: [00:03:23] That's an excellent question, and I love that you bring up the resources because it's typically what we go to is what's limiting me. And the conflict, usually I say if we have conflict, we've kind of missed the boat. Conflict is the end result. The beginning is the communication, the collaboration, the expectations that are aligned, actually knowing what each other's goals are and having those conversations. And because we haven't really been taught how to do that, we end up just going, I don't have enough resource or I can't take care of my patient. And we shrug our shoulders and then we say to somebody, Give me more resources. And we don't actually know how to talk to them about what is the problem. And we don't know in the moment to say to someone, let's say a physician colleague talks to you in a very terse way, how do you manage that rather than walking away kind of thinking, Well, my day is really bad. I'm just going to, it's going to get worse now. Instead of talking to them in the moment and solving it and then it's over and you know your colleague better and your day is actually better when you learn how to solve those in the moments and you learn how to actually go through the problems and see what they are. It's not just about a resource thing. You have to actually nail it down to a solvable, neutral problem that you can solve. And it takes a lot of work and skill to figure out how to do that. And so I think we need to practice on it and learn how to do it. Dr. Kevin Mailo: [00:04:47] So finding shared interests then is a key part of this. Dr. Mandy Brisebois: [00:04:51] Yeah, and especially with big organizations, I keep saying that we are part of these massive organizations now. They have multiple strategic plans. Most of the time we're not really aware of what the strategic plans are, and so we want a resource. We don't know where it fits in our organization's strategic plan because we haven't, well, maybe we haven't looked at the Internet. The expectation that we're supposed to look on the Internet hasn't really been connected to us either. And even our leaders aren't really sure, like, what am I supposed to give to my colleagues? What do they care about? How do I connect the organizational goals with our goals as physicians? And when we don't connect, then we don't communicate. We don't know how to move forward and to really action on our knowledge, which is clinical care. And so I'm really trying to promote if we get these conflict situations under control and learn how to talk to each other about hard things that we actually learn about each other, we learn more about our jobs and we want to come to work instead of just sort of putting our heads down and walking in the door and going home. Dr. Kevin Mailo: [00:05:55] Yeah, I think that's it. You know, as far as like when morale falls, I think a lot of people do just honestly just want to get in, get out and get through it. But that means people aren't invested in health care systems in which they work in, right. Because people sort of, I think, throw up their hands and feel disempowered. So how do you go about that process of learning to say those initial, start that conversation? I think that's probably one of the hardest steps is to say, I'm identifying a conflict here. How do we, how do we get to that point ourselves personally as individuals working within the health care system? And then what practically do we say when you talk about sharing in the moment or notifying a medical leader? How does that look? How should that look? Dr. Mandy Brisebois: [00:06:42] It's so hard because we're not really used to it. We're not really used to responding to behavior that we're not comfortable with. And it is important to remember there's so many cultural differences between people that sometimes someone maybe seems very terse or no expression, and that just might be the way they are. So one of the things they say that if you notice something at work and somebody says something to you, let's say it seems quite aggressive because this happens a lot, someone's like, they were really aggressive and demeaning. And I'll ask them, Well, what did they say? And only 7% of what we understand are the words. So the rest of it is the tone of voice, the mannerisms. And often when they tell me the words, what they remember the words being, it didn't seem like it should be something that you would be so upset about because I wasn't there. And often when these people get feedback after the fact, they don't know what they did either. So what I tend to do is if someone, and you have to develop your own little things, but if someone says something to me in quite an aggressive tone, often I'll just do a little tear. I'm like, Oh no. Or I'll say, Ouch. Or I'll say to them, Are you okay? Dr. Kevin Mailo: [00:07:50] Right. Dr. Mandy Brisebois: [00:07:51] And they'll be like, What are you talking about? And I'll say, Well, this just wasn't the reaction I was expecting from you. I really thought we were on the same team. I'm worried I said something wrong. Can you tell me where you're at? And when you flip it around like that, people sort of go, Yeah, I'm having a terrible day. I've got 15 people in the Emerge, you know, what did you interpret? And I'm like, I just thought you were really upset with me. And most of the time they say, No, actually I'm not. I'm just really stressed. Thanks for saying something. Now, if they don't say that, I was talking to someone else and someone else said, What if they say screw you? And you start to think, Well, that would really feel bad. But you know what? I say the same thing because if someone says that I don't like it, that you're talking to me about this, I'll just say, But I really want to work with you. And when I got on this team, I was excited to hear what you had to contribute to the team. And for me, I can't be a part of that if I don't really understand what you're saying or I feel you're yelling at me and I want to be part here. And how do you think we can move forward? Or I'll say to them, what kind of tone of voice do you think you're using? And they'll sort of look at me and go, What are you talking about? And I had one person say, Well, I'm in the military, so I don't know. That's just how I talk. And I said, Oh, that's good to know. Like, you start to know each other. Dr. Kevin Mailo: [00:09:11] Yeah, well. Dr. Mandy Brisebois: [00:09:12] It's fun. Dr. Kevin Mailo: [00:09:13] Yeah, well, that's that's what I sort of discovered as I get a little bit older and a little bit wiser. I saw personalizing things that I came across, whether that's a patient that might be irritable or an allied health colleague or a physician colleague, it's just peeling back that layer. Peeling back that layer just a little bit to find out what's going on. Because very often it's that old iceberg theory that comes up, which is we don't know 1/10 of what someone's really dealing with beneath the surface. Right? And I'll never forget watching one of the most egregious outbursts from a physician towards another staff physician when I was a medical student. And it was later in the week that he just sat down and described how his whole life was falling apart on a personal level. And that's when I realized, like hurt people hurt. And I don't think that's an excuse and to say, okay, well, we're just not going to deal with it. That's that's not right either. But it's about saying, okay, now there's another issue here, right? We're not talking about beds or discharges. We're actually talking about something else. So now we are going to deal with it. It's an opening. Dr. Mandy Brisebois: [00:10:20] Yeah, exactly like you said, it's an opening and that person may go home and kill themselves. And I'm not trying to be depressing. Dr. Kevin Mailo: [00:10:27] Oh, God, I completely agree. I have looked at the stats - for anyone that's listening to this podcast that I'd encourage you to look at the Canadian Medical Association statistics on physician wellness. There was a great publication that came out in 2017, 2018, and I think there is now post pandemic data that's coming out and it's staggering. And I think we all need to give one another some compassion and some space because the job is incredibly stressful, but so are many of our personal lives. Dr. Mandy Brisebois: [00:10:54] Yeah, and don't give up on people. And I always say, just take a pause if something seems off, because after the fact, it is so hard to go over who did what and who said what. And especially if you go to a supervisor or something, we really try, it's called the Vanderbilt model, where you really start with this coffee chat and you just sit down with someone. I say, don't wait for coffee, do it right then, but talk to someone, look at them in the eyes and say, I actually care about you. I mean, you may not think I do and we're not, maybe we're not perfect friends. Dr. Kevin Mailo: [00:11:28] Yeah, Maybe we're never going to get together -- Dr. Mandy Brisebois: [00:11:30] Yeah. Dr. Kevin Mailo: [00:11:31] -- and go hang out outside of work. But I do care. Dr. Mandy Brisebois: [00:11:34] Yeah. And I'm invested in health providers, whether it be a nurse, a physiotherapist or a physician. And I really do want to be here. And if you don't want to talk, just recognize. I recognize something. And if you ever have a chance to talk, I want to talk to you about it, but I'm just letting you know how I feel so you know that those things impact me at work too. And they sort of make me wonder whether I want to be here too. And when you say it that way, people start going, Oh, I'm impacting other people's work as well. Dr. Kevin Mailo: [00:12:02] And I think physicians, we're all by and large, very conscientious. So that I think is a very powerful statement when you say you're impacting me because that that is kind of a a cue for us to evaluate our behavior. Dr. Mandy Brisebois: [00:12:17] Yeah. And I try to make things, it's really important... I was just talking to somebody else and I said, it's so important to not tell people what to do or what they should do differently because we all want to be different, but no one wants to be told to be different, but really putting it on how it's making us feel and that it's their behavior, it's not them. That it just isn't that you think they're a bad person, it's just that moment that made you feel that way and then really focusing on the positives and you're talking about what to do about it. Well, you do that in the moment. And you know, if it doesn't work and something happens again and you do it again and it doesn't work and you have to get an adviser or a supervisor or whoever is above you involved, if you've said something in the moment, that person will not be surprised. Because you'll have twice said something and you'll say, How do we resolve this? And I'm like, Well, we're not resolving this. Well, I'm going to have to then get some help because I don't have the tools I need. And if you say it like that, like I don't have the tools I need to resolve this instead of someone getting called out of the blue with some complaint they didn't know it was coming because then they're coming into the conversation already unhappy. Dr. Kevin Mailo: [00:13:26] Right. So, Mandy, you alluded earlier to a process. You said there are steps to go through conflict resolution. Can you give us an overview of that? I mean, obviously, we don't have the time to go into this in a whole bunch of depth, but I would absolutely love to hear this because, I mean, it's probably not that much different when it comes to care. There's a history, there's a physical, there's a lot of tests. I mean, we just we go through a process. So take us through an overview of that process of conflict resolution. Dr. Mandy Brisebois: [00:13:55] I love this because I always say internal medicine is easy and everyone goes what are you talking about? Well, it's just you categorize things and stepwise, stepwise, stepwise. So this is exactly the thing. So I say, look, we have emotion. So we got, I call it the rant, but whatever it is, you've got to package that somehow, like deal with it. Some people have written me 15 page letters. They're like, This is great, let's send it off. Nope, this is just for you to think about. But you have to get that out and you have to be okay with it and recognize that emotions are normal and it's really hard. So give yourself that. That's the first thing. The second thing, though, is knowing where the place for that is and where the place is not for that. You take care of that and then you go through the process of conflict. I call it conciliation because conflict's never resolved. It's still there. Dr. Kevin Mailo: [00:14:39] Yeah. Dr. Mandy Brisebois: [00:14:40] So the first thing is what is the issue, as we say in conflict teaching. And the issue is the problem and the problem isn't He yelled at me. The problem has to be solvable and it has to be very clearly neutral. So it has to be something like if someone's yelling at you, I want to know how we communicate in the workplace to effectively get work done. And what's the process, so another problem would be what would the process be if you feel somebody is behaving in an unprofessional way in the workplace? Those both things are solvable. Both of them are very neutral. You're not using this, Crucial Conversations is a great program and it talks about victim, villain, and helplessness. And when you hear people talking about being a victim or you're a villain or I'm helpless, conversations will not occur, So it's very good to recognize that and keep everything neutral. So I spend an hour with people, actually, and outline the problems. It takes a lot of practice to learn how to do that. So you actually look through the problems, map them all out. People always come with to me with one, and there's actually 18 solvable problems. And when they look at them, they go, Wow, that's really an easy one. Like, I easily can come up with a solution to that. It's just like internal medicine. And so we do that. Then I send them home and I say, I want you to think about these problems and you tell me why you care. And this is really digging deep. It's very reflective. The why do you care if you communicate well with your partners? And it's all about I want to enjoy my work. You know, I want to be able to effectively work. I actually want to have a job. I need my job for for my livelihood. I don't want to take shifts. I'm not taking shifts now. So I'm losing money because I don't want to be there. So there's all these different things. Or it comes in it is infiltrating my family. So really, what do they care about? So then they come back. The next step is we talk about the stakeholders. So who's involved? You know, sometimes it's one person, but sometimes you have a whole team and there's multiple different people. And we go through that. And then I have the person think about what those stakeholders, they care about. And we're just guessing. But it's putting you in that position that you really think about them. And as you said before, what are they going through? They may collapse in tears when they turn the corner. You know, they may be getting separated, their child may be sick. They may be taking care of an elderly person. You don't know. So I always say, guess. Just go through it and think. And we create a, I call it a conflict roadmap, and we create this roadmap. And then I let the person decide, What do you want to do with that? And most people want to meet with the person that they had this thing with. And I usually offer to go sit with them while they're doing that, or I'll coach them through how to actually take that meeting in a really, again, really neutral, neutral language, positive way and just collaborating. And we send the person that we want to meet with, this roadmap beforehand. And it's amazing. The meetings are amazing. Dr. Kevin Mailo: [00:17:33] Wow. Dr. Mandy Brisebois: [00:17:34] Because physicians see that you worked so hard. I really want to be better. I really want to be your colleague and look at all the work I put into it. I want to hear your perspective. I guessed but now you tell me and then you can have a conversation about those things. I had one person come back and say, This was so amazing and someone who would never really share, they went back to their team, they shared everything and they're like, We got to get the team to do this. Because it bonds you. It bonds you together. That you both have some common goals. You see common things together. And it seems so easy when you've done it once. But it takes, it takes practice and courage and the ability and being in a safe place. And this, I keep encouraging organizations let people in your organization be in a safe place where if someone comes back at them and doesn't respond well multiple times, that you have a place to go and someone takes you seriously, that you're trying to do this. So this is the whole thing about psychological safety in our workplaces that we have to take it seriously so we can communicate in the moment. Dr. Kevin Mailo: [00:18:38] So how do we create psychological safety? I hear that term so much, and I think it's amazing because I didn't hear that term 10, 15 years ago. Right. Or it wasn't that common. But how do we create robust organizations where we feel, number one, that we can share, number two, that we're heard, and number three, that it's safe as we do so. Right. We're not worried about retributive behavior or being silenced. Talk to, talk to us about that. I think that's so powerful. Dr. Mandy Brisebois: [00:19:11] We need some brave people because it takes vulnerability and it takes bravery in the workplace. And I've sat in situations with my team talking about my son when he was suicidal or drug addiction with family members, really vulnerable, having chronic illness. And it's amazing when you start being vulnerable, people are vulnerable back and you start to develop these dialogs. And so if one person sees somebody model this behavior, so if someone talks to me in a really offensive way from my perspective and I say in front of all the residents and the nurses there, you know, oh, ouch. I'm, I'm really trying hard. You're modeling for all those people. And if it turns out well, which usually it does, honestly, it flips the behavior immediately when you say something like that. I've had patients laugh because they say, what is this emotion? Like I'm yelling, I'm angry. But it really gives people that ability to open up. So I think we need brave people that can model this, that can mentor it. And once you're actually on the ground doing it, it's not something you read on the Internet. Like we can write for our organizations all we want, that we have psychologically safe environments. You have to see it in action to feel safe enough to come forward, because many people have had experiences where they do try to come forward and they don't have that experience. And that's where we need to jump in. And that's some of the work I'm doing where people are stuck in those situations and I'm helping them work through it in that regimented way so we can take that road map to the stakeholders and say, we're really trying to help fix this problem and the organizations do care right now. We have to just come in a regimented way and really show them how we can do it better. Dr. Kevin Mailo: [00:21:00] And what should medical leaders, like high level medical leaders, be looking to do, practically speaking, to begin to implement this? You know, we talk about modeling it in an encounter or a one on one or in meetings, but at an organizational level, what do we need to be doing? Dr. Mandy Brisebois: [00:21:18] I think people are afraid in a lot of organizations to say anything. They don't want to jeopardize their relationships. They're working with people and just coming to work and going home is good enough. And I think that organizations and high level leaders need to find strategies for people to report things in safety, whether it be a click of the button that they can just click. And hey, if you have eight complaints about someone, it is, you know, in a lot of regions in bylaws that you can actually move forward without having to put your name forward. I think that people need to know that it's not just the concern that will go forward, but something will occur and they may not know what occurred, but they'll know that that behavior is stopping. And if they don't see it stopping, that they can go back. Because if we don't have those methods for people to move forward and really take it seriously, like really trust the people that we're-- Dr. Kevin Mailo: [00:22:18] We're talking credibility. We're talking credibility. Dr. Mandy Brisebois: [00:22:20] Yeah. If someone says that this was very hurtful, it doesn't mean that the words were hurtful, but something about the interaction made it hard for them to work. And so instead of just sort of, sometimes they go to the person and say, well, what happened? And they're like, nothing. I didn't do anything. And they're like, okay, they didn't do anything. And that ends. Instead of that, they can say, What could it have been that this person felt so impacted? And you can actually work through it with the person who felt so impacted and say, What do you think it was? And really dig, it's called appreciative inquiry. You just keep asking these questions to find out what it was. And sometimes you get to an issue that actually didn't have anything to do this situation, or maybe it did, and the person who was talking to them had no idea about what they were getting into or what they were saying, or they didn't realize that something at home was impacting them, even. The person who is being a little aggressive or whatever it may be. So I think it takes conversations, it takes time. And so this means that organizations and physicians need to invest the time and say this is important, that we actually get to know each other, because we can have really great workplaces. And this is the message I'm trying to send that please don't give up hope, because if we do stick together, if you have trouble, we reach out to each other and try to work through this process and get some help. But it's solvable. Dr. Kevin Mailo: [00:23:43] Wow. Wow. Mandy, this was absolutely amazing. And I hate to wrap it up. Dr. Mandy Brisebois: [00:23:53] I know we have to go. Dr. Kevin Mailo: [00:23:54] I know. I know. I don't want to. We are absolutely, absolutely going to talk again because I'll tell you why I think this is so relevant for Canadian physicians is to echo past CMA President, Dr. Smart, we are looking at crisis in our health care system. And crisis in our health care system means fewer and fewer resources for a sicker and sicker population that is aging. And this is going to bring more and more physicians in conflict with one another and in conflict with medical leadership and allied health. And we need the tools to navigate this. And obviously, this isn't the solution. The solution is more resources, which we have to advocate for separately. But the big one is that inevitably things are going to get worse before they get better. That is my own opinion. So how can we weather this storm and how can we come out as a profession, not only having gotten through it, but thriving and growing as a profession? Because I think there's a lot to be learned and I think things got, we learned a lot through the pandemic. And I think there's more to be learned and that the profession is an ongoing effort to modernize and improve. Dr. Mandy Brisebois: [00:25:03] And we need to stick together, as you said. Dr. Kevin Mailo: [00:25:05] Absolutely, care for one another, care for one another. You know, I try to treat my colleagues like patients, not, you know, not in a paternalistic way here, but in a notion of compassion. Right. Like just have some compassion for your colleague who might be exhausted, working long hours or dealing with a health issue or mental health issue or whatever. A little bit of compassion goes so far. So far. Dr. Mandy Brisebois: [00:25:31] Absolutely. Dr. Kevin Mailo: [00:25:32] So with that being said, we'll open it up to the chat if anybody has got any questions. But otherwise, I am so, so grateful to have had you on here, Mandy. It was just amazing and I cannot wait to interview you again on the podcast and have you do another webinar because I think people need this. I think we all need this. Dr. Mandy Brisebois: [00:25:55] I need it. I coach, I can't coach myself, but I do, I get coaches to coach me through my own thing, so... Dr. Kevin Mailo: [00:26:00] It's wonderful. Dr. Mandy Brisebois: [00:26:01] Yeah, you've got to do it and I will put a plug if you're in the Edmonton zone, I am doing this work through the Medical Zone Staff Association, so go to their website if you need any help, like as a leader or someone in your organization and you want some advice or you want to learn how to do this, I'll help you through it. Dr. Kevin Mailo: [00:26:18] Absolutely. Absolutely. Thank you again, Mandy. Dr. Kevin Mailo: [00:26:22] Thank you so much for listening to the Physician Empowerment Podcast. If you're ready to take those next steps in transforming your practice, finances or personal well-being, then come and join us at Phys Empowerment.ca, P H Y S Empowerment.ca, to learn more about how we can help. If today's episode resonated with you, I'd really appreciate it if you would share our podcast with a colleague or friend and head over to Apple Podcasts to give us a five star rating and review. If you've got feedback, questions, or suggestions for future episode topics, we'd love to hear from you. If you want to join us and be interviewed and share some of your story, we'd absolutely love that as well. Please send me an email at KMailo@PhysEmpowerment.ca. Thank you again for listening. Bye.  

Sit down with Josh as he interviews Chief Diversity Officer for Covenant Health, Kevin McConic. Kevin brings his insight, personal experience, and expertise in diversity, equity, and inclusion. You don't want to miss this!

With telehealth usage during the pandemic—up from 2.1 million services in 2019, to 32.5 million services from March 2020-February 2021—the GAO (US Government Accountability Office) realized that Medicaid hasn't collected or assessed any data on the quality-of-care beneficiaries received from telehealth services.The GAO now recommends that they do so. Given concerns the GAO has raised about the quality of care provided via telehealth, this beneficiary data is crucial. It's also consistent with how CMS has encouraged states to use data on quality of care to identify disparities in health care and target opportunities for improvement to advance health equity.During the next live edition of Talk Ten Tuesdays, Terry Fletcher, a healthcare coding expert, will discuss how the GAO is holding CMS accountable for assessing the effect of increased telehealth use by Medicaid Beneficiaries.The live broadcast will also feature these other segments:Coding Report: Laurie Johnson, senior healthcare consultant with Revenue Cycle Solutions, LLC, will report on the latest coding news.Talk Law: Brianna J. Santolli, Esq., a healthcare and litigation attorney with Riker Danzig Scherer Hyland & Perretti LLP, will continue with the broadcast's newest segment. Tuesday Focus: Christel Kemble, an RN at Covenant Health will be discussing patient safety indicators (PSI) and the problems around them.News Desk: John Zelem, MD, FACS, founder and CEO for Streamline Solutions Consulting, will anchor the Talk Ten Tuesdays News Desk.Point of View: Susan Gatehouse, a guest cohost who will be substituting for Dr. Erica Remer, will report her point of view.

The health of all Americans is on the line – particularly among the nation's communities of color, where maternal health issues, behavioral health issues, diabetes, and cardiovascular conditions have a disproportionate impact.Recognizing this national concern, the Blue Cross Blue Shield Association has devised a national health equity strategy to confront such health disparities. All this follows the release by the National Center for Health Statistics of 2022 ICD-10-CM codes, both new and updated, for education, food insecurity, and housing, with implementation effective beginning Oct. 1, 2021.During the next live edition of Talk Ten Tuesdays, Lenel James, MBA, an Health Level 7 (HL7) “fellow” and the business lead for Health Information Exchange and Innovation at the Blue Cross Blue Shield Association (BCBSA), will report on the massive effort underway. Lenel has been with BCBSA and has served as its voting representative to HL7 for almost 20 years, and has extensive experience in healthcare and technology strategy. He also serves as payor advisor for for the HL7 Da Vinci Project, and was elected to the HL7 Board in 2020.The live broadcast will also feature these other segments:Tuesday Focus: Patient Safety Indicators (PSI): Christel Kemble with Covenant Health will report on the vexing issue of patient safety indicators.Mental Health Report: Internationally renowned psychiatrist and award-winning author Dr. H. Steven Moffic will report on the “good, bad, and ugly” of America's collective mental health. The Coding Report: Laurie Johnson will report on the latest coding news that has appeared on her radar screen.  News Desk: Timothy Powell, compliance expert and ICD10monitor national correspondent, will anchor the Talk Ten Tuesdays News Desk.

In this episode Ronda Dodge and I talk about a recent announcement that Island Nursing Home has engaged Covenant Health, Inc. to conduct a three-month assessment of the organization's viability to reopen. We talk about: 1. Does this announcement mean Covenant will own INH? 2. What is meant by affiliation? 3. Is INH now a religious facility? 4. When will the Task Force recommendations be shared with the INH Board? 5. What are the next steps? Do you have property that might be used as a rental? Please contact INH at 348-2351. Keep your questions coming! I can be reached at ihwf1966@gmail or 207-367-5851.

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Born and raised in Dar-es-salaam, Tanzania, Ahmed completed secondary and advanced level education at Aga Khan Mzizima Secondary School. He moved to Edmonton, Canada to pursue further education. He graduated with Bachelors of Science in Nursing (BscN) and has been working for Covenant Health for more than 15 years, areas of specialty have been general internal medicine and emergency nursing. With his spouse, he co-founded LIFESAVER YEG LTD in 2016, and has been providing CPR and First Aid Training services in Edmonton. Ahmed was involved with serving the community in Dar-es-salaam, Tanzania. He has also been involved in serving the Edmonton Jamaat at different leadership levels from being a program organiser to the president of the jamaat. 0:00 Introduction 02:28 Tell us about yourself 05:10 Why nursing? 08:10 Training process for nursing 10:28 What specialty do you practice in? 13:00 Starting your business 16:28 Advice on starting a business 18:25 Your service to the Shi'a community 24:40 Juggling your roles 28:30 Avoiding burnout, especially during COVID 32:10 Final piece of advice

Covenant Health CEO, Jim VanderSteeg talks COVID and Vaccines with Hallerin See omnystudio.com/listener for privacy information.

How does recognizing cultural differences with patients and coworkers translate into the way Covenant Health caregivers work within their daily roles? Join this live discussion to ask questions and learn more.

Dr. Mark Browne, who is the Chief Medical Officer for Covenant Health, says Covid-19 vaccines are safe. See omnystudio.com/listener for privacy information.

Walt Cathey was recently named the Regional Chief Executive of Covenant Health. Covenant Health has served for more than 100 years as the only faith-based, comprehensive health network in the West Texas, eastern New Mexico region. Covenant's network includes eight hospitals, more than 1,000 licensed beds, over 6,000 caregivers, nearly 100 primary care providers, and a medical staff of more than 600 physicians at its cornerstone facilities. Mr. Cathey played a key role in expanding Covenant Medical Center's outpatient services and launching new joint ventures in rehab and long-term care facilities. He was also instrumental in the acquisition of Grace Health System in 2018. He led the efforts in acquiring two free-standing emergency departments and he has been a leader in developing a continuum of care for our community and region.  As the region's largest health system, Mr. Cathey believes it is the role and mission of Covenant to provide the best possible care for every one of the 1.2 million people served.  Mr. Cathey participates and speaks to a variety of groups ranging from the Texas Hospital Association, Texas Tech University's Occupational Therapy Department and the Professional Research Consultants (PRC) Annual Conference.  He was named to Becker's Hospital Review's Rising Stars: 25 Healthcare Leaders Under 40 in 2016. He is currently enrolled in the GE Healthcare Fellows program where he connects and networks with other C-Suite leaders from across the country for leadership development, training, and sharing of best practices. Created to prepare senior executives to respond to and manage organizational change, the program equips graduates to drive innovation, lead through collaboration, and practice adaptive and predictive thinking in the ever-changing corporate healthcare environment.His career at Covenant spans more than 24 years as he moved from rehabilitation aide, to occupational therapist, to executive director, Vice President, Chief Operating Officer, Chief Executive Officer of Covenant Medical Center, Chief Executive of the Lubbock market and into his current role as Regional Chief Executive.  Mr. Cathey graduated from Texas Tech University and has spent nearly 30 years in Lubbock. He is married to Bethany, a speech language pathologist at Covenant Health, and the two of them have two daughters – Kendall, age 15, and Caroline, age 10. They attend Lakeridge United Methodist Church, and he is an avid golfer and Texas Tech sports fan. Like this episode? Leave your feedback in this short survey https://www.surveymonkey.com/r/JNH2Q62

This episode features Stephen Grubbs, President and CEO of Covenant Health. Here, he discusses his pride in Covenant Health, how his strategies have evolved, his top priorities for the system, and more.

We all experienced all that has been going on in our world during an unexpected pandemic. But what is it like to be a leader in the healthcare industry during a global pandemic? Join Dr. John Mark Harrison and Jim VanderSteeg (President and CEO of Covenant Health) as they have a conversation about leadership in healthcare.

Host Meredith Cunningham speaks with Dr. Katie Hendley, a neurologist and Dr. Valeria Johnson, a clinical psychologist, about the addition of a clinical psychologist to the neurology team at Covenant Health and how that has positively impacted whole patient care within their department and the ability to improve quality of life for patients with neurological disease.

Dr. Amy Thompson and Rebecca Meador, a lactation specialist, discuss breastfeeding and lactation issues and solutions.

Covenant Health CEO, Jim VanderSteeg discusses how they are proceeding during the Coronavirus crisis.

We've had more than 100 hospital closures since 2010 and now the federal government has passed a new rule that will greatly assist rural and low wage hospitals. Covenant Health CEO, Jim VanderSteeg joined Hallerin  to discuss it.

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In this episode: The big new is that Canada no longer has a blasphemy law on its books. Bill C-51 passed in the Senate 49-17, with 26 abstentions, and has received Royal Assent. Catholic Watch Local priest and vicar of Catholic education Jerome Lavigne claims the rainbow flag flown at city hall earlier this year is the work of none other than Satan. We learn, despite the gag order on the trial, that Cardinal Pell has been convicted on charges of sexual abuse of minors and plans to appeal the verdict. At the Independent Inquiry into Child Sex Abuse in Britain, Cardinal Vincent Nichols professes shock that a vicar ordered a predatory priest be warned of an impending arrest to flee justice. Is he serious? Two nuns working at a California school embezzled half a million dollars and go on a Las Vegas gambling spree. One can just picture them stuffing g-strings at Chippendales. Alberta Health Minister Sarah Hoffman is feeling the heat of public outcry over Covenant Health's de facto veto over patients' right to access medically-assisted dying services and is now reconsidering the exemption given to Covenant Health. Keep up the pressure, folks!

In ‘Catholic Watch'… Britain's Supreme Court rules that refusing to put LGBT-supportive messages on cakes is not discriminatory. Ireland votes on repealing its blasphemy law this past Friday. We'll tell you the results. Doreen Nowicki, an elderly woman with ALS and a patient under the care of Catholic-run Covenant Health, was forced to be moved […]

Since 1986, National Philanthropy Day has been celebrated on November 15 in the US following the signing of a proclamation by President Ronald Reagan. In 2013, the Canadian government signed into law a similar proclamation to celebrate November 15 as National Philanthropy Day in Canada. Donating and volunteering of course does not begin nor stop on that day, but it does serve the purpose of drawing attention to the importance of “giving back” to the many causes that increasingly rely on philanthropic assistance. Almost half of Canada's population over 15 years of age volunteer an average of 150 hours per year or nearly 2 billion hours in total donated. Yearly monetary donations to Canadian charitable and non-profit organizations amount to approx. $15 billion. Of that total, two-thirds of the donations were made by the most generous 10 percent of the donors. Around 40 percent of all financial donations went to religious organizations while health and social service groups received nearly 25 percent of the total. How was National Philanthropy Day celebrated in Lethbridge and how does this community generally stack up in terms of giving and volunteering? The speaker will shed light on that question and contend that showing love for humanity is more than wealthy individuals and companies donating millions of dollars to charities and institutions. It is the numerous acts of charity and volunteerism, however small, that make a huge impact on people's lives …….. including your own. Speaker: Brandie Lea You may wonder how in the world a person with a Graduate Degree in Kinesiology ends up as a “Recruiter for Noble Causes” (i.e. Fundraiser). Brandie graduated from the University of Lethbridge with an MSc in Kinesiology, yet has been involved in the non-for-profit world for almost 10 years. She began her path at Covenant Health working as the Foundation Coordinator for the St. Michael's Health Centre, and recently graduated from that role into a position as Faculty Development Officer for the University of Lethbridge. Brandie is an eye-witness to many of the big hearts and brilliant people that are found in our city. She is a member of the Rotary Club of Lethbridge and is currently involved at the board level. She has also been part of the Lethbridge Chamber of Commerce and volunteered as a member of their Board of Directors. Most recently Brandie was instrumental in initiating a Chamber committee known as the Corporate Philanthropy Taskforce. Her engagement with this Taskforce, as well as her role with the Association of Fundraising Professionals, gave her a flash of inspiration that led to a city-wide message of thanks to our local citizens. #ThanksYQL was a phenomenal week of appreciation that she hopes touched nearly everyone. Moderator: Knud Petersen Date: Thursday, December 14, 2017 Time: Noon - 1:30 pm Location: Country Kitchen Catering (below the Keg restaurant) 1715 Mayor Magrath Dr. S. Lethbridge Cost: $14.00 (includes lunch) or $2.00 (includes coffee/tea) RSVP is not necessary

Since 1986, National Philanthropy Day has been celebrated on November 15 in the US following the signing of a proclamation by President Ronald Reagan. In 2013, the Canadian government signed into law a similar proclamation to celebrate November 15 as National Philanthropy Day in Canada. Donating and volunteering of course does not begin nor stop on that day, but it does serve the purpose of drawing attention to the importance of “giving back” to the many causes that increasingly rely on philanthropic assistance. Almost half of Canada's population over 15 years of age volunteer an average of 150 hours per year or nearly 2 billion hours in total donated. Yearly monetary donations to Canadian charitable and non-profit organizations amount to approx. $15 billion. Of that total, two-thirds of the donations were made by the most generous 10 percent of the donors. Around 40 percent of all financial donations went to religious organizations while health and social service groups received nearly 25 percent of the total. How was National Philanthropy Day celebrated in Lethbridge and how does this community generally stack up in terms of giving and volunteering? The speaker will shed light on that question and contend that showing love for humanity is more than wealthy individuals and companies donating millions of dollars to charities and institutions. It is the numerous acts of charity and volunteerism, however small, that make a huge impact on people's lives …….. including your own. Speaker: Brandie Lea You may wonder how in the world a person with a Graduate Degree in Kinesiology ends up as a “Recruiter for Noble Causes” (i.e. Fundraiser). Brandie graduated from the University of Lethbridge with an MSc in Kinesiology, yet has been involved in the non-for-profit world for almost 10 years. She began her path at Covenant Health working as the Foundation Coordinator for the St. Michael's Health Centre, and recently graduated from that role into a position as Faculty Development Officer for the University of Lethbridge. Brandie is an eye-witness to many of the big hearts and brilliant people that are found in our city. She is a member of the Rotary Club of Lethbridge and is currently involved at the board level. She has also been part of the Lethbridge Chamber of Commerce and volunteered as a member of their Board of Directors. Most recently Brandie was instrumental in initiating a Chamber committee known as the Corporate Philanthropy Taskforce. Her engagement with this Taskforce, as well as her role with the Association of Fundraising Professionals, gave her a flash of inspiration that led to a city-wide message of thanks to our local citizens. #ThanksYQL was a phenomenal week of appreciation that she hopes touched nearly everyone. Moderator: Knud Petersen Date: Thursday, December 14, 2017 Time: Noon - 1:30 pm Location: Country Kitchen Catering (below the Keg restaurant) 1715 Mayor Magrath Dr. S. Lethbridge Cost: $14.00 (includes lunch) or $2.00 (includes coffee/tea) RSVP is not necessary

Since 1986, National Philanthropy Day has been celebrated on November 15 in the US following the signing of a proclamation by President Ronald Reagan. In 2013, the Canadian government signed into law a similar proclamation to celebrate November 15 as National Philanthropy Day in Canada. Donating and volunteering of course does not begin nor stop on that day, but it does serve the purpose of drawing attention to the importance of “giving back” to the many causes that increasingly rely on philanthropic assistance. Almost half of Canada's population over 15 years of age volunteer an average of 150 hours per year or nearly 2 billion hours in total donated. Yearly monetary donations to Canadian charitable and non-profit organizations amount to approx. $15 billion. Of that total, two-thirds of the donations were made by the most generous 10 percent of the donors. Around 40 percent of all financial donations went to religious organizations while health and social service groups received nearly 25 percent of the total. How was National Philanthropy Day celebrated in Lethbridge and how does this community generally stack up in terms of giving and volunteering? The speaker will shed light on that question and contend that showing love for humanity is more than wealthy individuals and companies donating millions of dollars to charities and institutions. It is the numerous acts of charity and volunteerism, however small, that make a huge impact on people's lives …….. including your own. Speaker: Brandie Lea You may wonder how in the world a person with a Graduate Degree in Kinesiology ends up as a “Recruiter for Noble Causes” (i.e. Fundraiser). Brandie graduated from the University of Lethbridge with an MSc in Kinesiology, yet has been involved in the non-for-profit world for almost 10 years. She began her path at Covenant Health working as the Foundation Coordinator for the St. Michael's Health Centre, and recently graduated from that role into a position as Faculty Development Officer for the University of Lethbridge. Brandie is an eye-witness to many of the big hearts and brilliant people that are found in our city. She is a member of the Rotary Club of Lethbridge and is currently involved at the board level. She has also been part of the Lethbridge Chamber of Commerce and volunteered as a member of their Board of Directors. Most recently Brandie was instrumental in initiating a Chamber committee known as the Corporate Philanthropy Taskforce. Her engagement with this Taskforce, as well as her role with the Association of Fundraising Professionals, gave her a flash of inspiration that led to a city-wide message of thanks to our local citizens. #ThanksYQL was a phenomenal week of appreciation that she hopes touched nearly everyone. Moderator: Knud Petersen Date: Thursday, December 14, 2017 Time: Noon - 1:30 pm Location: Country Kitchen Catering (below the Keg restaurant) 1715 Mayor Magrath Dr. S. Lethbridge Cost: $14.00 (includes lunch) or $2.00 (includes coffee/tea) RSVP is not necessary

Since 1986, National Philanthropy Day has been celebrated on November 15 in the US following the signing of a proclamation by President Ronald Reagan. In 2013, the Canadian government signed into law a similar proclamation to celebrate November 15 as National Philanthropy Day in Canada. Donating and volunteering of course does not begin nor stop on that day, but it does serve the purpose of drawing attention to the importance of “giving back” to the many causes that increasingly rely on philanthropic assistance. Almost half of Canada's population over 15 years of age volunteer an average of 150 hours per year or nearly 2 billion hours in total donated. Yearly monetary donations to Canadian charitable and non-profit organizations amount to approx. $15 billion. Of that total, two-thirds of the donations were made by the most generous 10 percent of the donors. Around 40 percent of all financial donations went to religious organizations while health and social service groups received nearly 25 percent of the total. How was National Philanthropy Day celebrated in Lethbridge and how does this community generally stack up in terms of giving and volunteering? The speaker will shed light on that question and contend that showing love for humanity is more than wealthy individuals and companies donating millions of dollars to charities and institutions. It is the numerous acts of charity and volunteerism, however small, that make a huge impact on people's lives …….. including your own. Speaker: Brandie Lea You may wonder how in the world a person with a Graduate Degree in Kinesiology ends up as a “Recruiter for Noble Causes” (i.e. Fundraiser). Brandie graduated from the University of Lethbridge with an MSc in Kinesiology, yet has been involved in the non-for-profit world for almost 10 years. She began her path at Covenant Health working as the Foundation Coordinator for the St. Michael's Health Centre, and recently graduated from that role into a position as Faculty Development Officer for the University of Lethbridge. Brandie is an eye-witness to many of the big hearts and brilliant people that are found in our city. She is a member of the Rotary Club of Lethbridge and is currently involved at the board level. She has also been part of the Lethbridge Chamber of Commerce and volunteered as a member of their Board of Directors. Most recently Brandie was instrumental in initiating a Chamber committee known as the Corporate Philanthropy Taskforce. Her engagement with this Taskforce, as well as her role with the Association of Fundraising Professionals, gave her a flash of inspiration that led to a city-wide message of thanks to our local citizens. #ThanksYQL was a phenomenal week of appreciation that she hopes touched nearly everyone. Moderator: Knud Petersen Date: Thursday, December 14, 2017 Time: Noon - 1:30 pm Location: Country Kitchen Catering (below the Keg restaurant) 1715 Mayor Magrath Dr. S. Lethbridge Cost: $14.00 (includes lunch) or $2.00 (includes coffee/tea) RSVP is not necessary