Podcast appearances and mentions of bill connor

My podcast guest today is a legend in the world of omega-3. Dr Bill Harris is Professor in the Department of Medicine in the Sanford School of Medicine at the University of South Dakota. He has been a front runner in measuring omega-3 status and developed the omega-3 index, running studies on the effects of omega-3, with more than 300 published pieces of research to date, backed by five National Institutes of Health grants. Perhaps best known for his expertise in relation to omega-3 and heart health. He obtained his PhD doctorate. in Human Nutrition from the University of Minnesota and did post-doctoral fellowships in Clinical Nutrition and Lipid Metabolism with Dr. Bill Connor at the Oregon Health Sciences University back in the 80's and has had his finger on the pulse of oemga-3 research ever since. In this podcast, we are discussing his latest study on omega-3 status as a predictor of Alzheimer's and  dementia risk.  Read more about Alzheimer's and Dementia on my website. Also see my book The Alzheimer's Prevention Plan. 

Show notes: [1:03] How Dr. Harris got interested in Omega 3 [7:29] Omega 3 supplementation and inflammation in the body [9:50] Omega 3 and brain health   [13:34] The Omega 3 to Omega 6 ratio—what is this all about? [18:41] Diving deeper into capsules, EPA and DHA [24:43] Checking Omega 3 in blood levels [30:45] Who needs their blood levels tested? [32:58] Why is Parasol Nutrition worth it? [37:33] What keeps Dr. Harris busy these days [39:38] Outro   Who is Dr. Bill Harris? Dr. Harris is an internationally recognized expert on omega-3 fatty acids and how they can benefit patients with heart disease. He obtained his Ph.D. in Human Nutrition from the University of Minnesota and did post-doctoral fellowships in Clinical Nutrition and Lipid Metabolism with Dr. Bill Connor at the Oregon Health Sciences University. His interest in omega-3 fatty acids began with his postdoctoral work when he published his first study on the effects of salmon oil on serum lipids in humans (1980). Since that time he has been the recipient of five NIH grants for studies on the effects of omega-3 fatty acids (EPA and DHA) on human health.   He has more than 300 publications relating to fatty acids, including omega-3s, in medical literature and was an author on two American Heart Association scientific statements on fatty acids: “Fish Consumption, Fish Oil, Omega-3 Fatty Acids and Cardiovascular Disease” (2002), and “Omega-6 Fatty Acids and Risk for Cardiovascular Disease” (2009) both published in the journal Circulation.   Dr. Harris co-invented the Omega-3 Index in 2004 and made it commercially available to the research community and the public in 2009. To date, the Omega-3 Index has been used as the standard measure of omega-3 status in more than 200 clinical studies.   Learn more about Dr. Bill Harris: Omega Quant Website: https://omegaquant.com/ Parasol Nutrition: https://parasolnutrition.com/ Links and Resources: Peak Performance Life Peak Performance on Facebook Peak Performance on Instagram

Presenting confidently is a skill that no entrepreneur or business leader can ignore. The ability to communicate to different stakeholders in a clear, concise and attention grabbing manner is vital to success. I sit down with Bill Connor - veteran White House TV correspondent and anchorman for 15 years - currently the Founder & CEO of Three Media Consultancy to discuss how we can prepare content for presentations and speeches, present the content and then deliver a strong ask. We also discuss how leaders can manage media interviews. A must listen to episode for anyone trying to put together a presentation and looking for tips to do so more calmly and confidently.I would love to get to know you our listeners a bit more so I am conducting a survey. Please spend 3 to 5 minutes on the survey to tell me more about you and provide feedback on the show. I would really appreciate it. All survey responses are anonymous: https://33s6g1ujw6w.typeform.com/to/KeVEuZe1

Presenting confidently is a skill that no entrepreneur or business leader can ignore. The ability to communicate to different stakeholders in a clear, concise and attention grabbing manner is vital to success. I sit down with Bill Connor - veteran White House TV correspondent and anchorman for 15 years - currently the Founder & CEO of Three Media Consultancy to discuss how we can prepare content for presentations and speeches, present the content and then deliver a strong ask. We also discuss how leaders can manage media interviews. A must listen to episode for anyone trying to put together a presentation and looking for tips to do so more calmly and confidently. I would love to get to know you our listeners a bit more so I am conducting a survey. Please spend 3 to 5 minutes on the survey to tell me more about you and provide feedback on the show. I would really appreciate it. All survey responses are anonymous: https://33s6g1ujw6w.typeform.com/to/KeVEuZe1 Learn more about your ad choices. Visit megaphone.fm/adchoices

In Episode 4: Retired Bismarck detective Bill Connor shares his thoughts and memories of working Shelly's case from 2005 to 2010.    He talks about the We Fest sighting, the car being found at the Comfort Inn, Rick Snell, Tony Hulm and Kevin Woodworth. On August 2, 1994 26-year-old Michelle Julson dropped off her young son at his paternal grandparents home so she could run some errands in Bismarck, North Dakota. She wanted to pick up her paycheck and possibly play some bingo. She was expected back in just hours.   Shelly never returned.  What happened to Shelly Julson? To read and see more about the case, follow the podcast in The Vault section on inforum.com or on any Forum Communications news website. Forum Communications is proud to be part of The Trust Project. email - jwolner@forumcomm.com Twitter: @dakotaspotlightFacebook: facebook.com/groups/dakotaspotlight Archival audio provided by The state historical society of North Dakota

Medical tyranny, media manipulation, mandates, mayhem, miseducation… the last vestige and the last stand of liberty is found in a nation’s right to bear arms, defend themselves, and secure their own communities from the enterprises of ambition that would trespass them- both foreign and domestic: Marxism is the chief enemy of liberty. In this episode ... The post Marxists and Gun Control with guest speaker Colonel Bill Connor | 2A For Today! appeared first on The New American.

Today we have the brilliant Dr. William Harris on the show to discuss some findings from a pilot study published in the journal Prostaglandins, Leukotrienes, and Essential Fatty Acids, that shows evidence that having a higher omega-3 index may decrease your chances of dying from COVID-19. He also touches on other topics such as cytokine storms, the effects of omega-3s on mortality, the different standards in omega-3 supplementation, and healthy aging. Dr. Harris is an internationally recognized expert on omega-3 fatty acids and how they can benefit patients with heart disease. He obtained his Ph.D. in Human Nutrition from the University of Minnesota and did post-doctoral fellowships in Clinical Nutrition and Lipid Metabolism with Dr. Bill Connor at the Oregon Health Sciences University. You can learn more about Dr. Harris and purchase omega-3 index tests at www.omegaquant.com

On this episode of The Digital Shop Talk Radio, we are joined by our very own Bill Connor for an installment of Ask The Coach, as we dive in to best practices to audit inspections for a consistent motorist experience, each and every time, whether you own a single shop or multiple locations.

https://bengreenfieldfitness.com/fishoilpodcast After publishing my recent giant fish oil article , I've been getting plenty of questions about fish oil lately, including: -Based on human clinical research, what are the actual proven benefits of fish oil? -What kind of dosages/types of fish oil were used in studies? -Are there concerns about rancidity/oxidation when taking fish oil? -What kind of amount and EPA/DHA ratio is ideal? -Are there people who shouldn't take fish oil? -Are there certain nutrients or supplements that should be taken with fish oil? -How can one test their omega fatty acid status? And much more. So I finally decided to get a couple of true, unbiased fish oil experts on my show. is my first guest. He is an internationally recognized expert on omega-3 fatty acids and how they can benefit patients with heart disease. He obtained his Ph.D. in Human Nutrition from the University of Minnesota and did post-doctoral fellowships in Clinical Nutrition and Lipid Metabolism with Dr. Bill Connor at the Oregon Health Sciences University. His interest in omega-3 fatty acids began with his postdoctoral work when he published his first study on the effects of salmon oil on serum lipids in humans (1980). Since that time he has been the recipient of five NIH grants for studies on the effects of omega-3 fatty acids (EPA and DHA) on human health. He has more than 300 publications relating to fatty acids, including omega-3s, in medical literature and was an author on two American Heart Association scientific statements on fatty acids: “, and “ both published in the journal Circulation. Dr. Harris is a Professor in the Department of Medicine in the Sanford School of Medicine at the University of South Dakota and the President and CEO of OmegaQuant. Dr. Harris's daughter, , PhD, RD is my second guest. Kristina received her PhD in Nutritional Sciences from Pennsylvania State University in 2013 and completed her training to become a Registered Dietitian in 2014. As a graduate student, she studied under Dr. Penny Kris-Etherton, an internationally-recognized expert in fats and nutrition. She worked as a postdoctoral fellow at the University of Colorado-Denver under Dr. John Peters in the area of worksite wellness before returning to the omega-3 field. Kristina joined the family business Analytics as a Research Associate in 2014, with a particular focus on omega-3s in maternal health, helping create the Prenatal DHA test and the Mother’s Milk DHA test. In 2020, she became Assistant Professor (non-tenure) in the Department of Internal Medicine at the University of South Dakota Sanford School of Medicine. (2020-2022). She lives in Sioux Falls, South Dakota with her husband, two kids, one old dog, and four grandparents. During this discussion, you'll discover: -The 2 sources of Omega-3 fatty acids...8:35 Plant derived fatty acid ALA, alpha linolenic acid( 18 carbons); an acid in the omega-3 family – not the same thing as the fish derived omega-3 Fish derived EPA (20 carbons) and DHA (22 carbons) Cannot get much of the good stuff from ALA (seeds and nuts) Algal oil from micro algae (single cell organism, not kelp) that make EPA/DHA naturally; at the base of the marine food chain Omega-3 fatty acids are made by plants, not fish Some companies grow these algae in big ponds, harvest the omega-3 fatty acids and put in capsules Vegan derived EPA/DHA products has exactly the same molecules as EPA/DHA derived from fish, but does not come from fish, it comes from algae Process is expensive Aquaculture industry is driving the demand for algal oil 70~80% of fish oil produced is fed back to the fish Other sources of fish oil are genetically modified land plants Canela seed oil; Australia is at the forefront to put genes into oil producing land plants, like soy beans -What makes essential fatty acids so essential...15:45 Cell membranes, made up of fatty acids, surround every cell in the body For structural aspect of the cell Provides starting products for different signaling pathways, affects how cells communicate internally and externally Membrane fluidity; more carbon and double bonds makes cell membranes more flexible and fluid Cell membranes are comprised of dietary fats The body can’t make the essential omega-6 fatty acids (linoleic) and omega-3 fatty acids(ALA and EPA/DHA); these comes from the diet Trans-fats are also dietary fats Other fats, like saturated fats and monounsaturated fats, are affected by metabolism -Omega-3 fatty acids being oxidized once it enters the body is a misconception...19:36 Oxidation has different meanings to a biochemist and a food scientist: Oxygen molecules are added to the fatty acids by enzymes in order to be activated Lipid peroxidation destroys, produces unwanted by-products; does not happen inside the body because of the different anti-oxidants that protect against this type of oxidation Article: The body has ways of cleaning up things it doesn’t want -Ratio of omega fatty-acids in the body and what the ratios should be...25:32 Good ratio of EPA to DHA is when eaten in fish EPA taken alone increases EPA and decreases DHA a little bit; increased omega-3 index - the measure of EPA/DHA in red blood cells (RBC) Pure DHA taken alone increases both EPA and DHA in RBC DHA is the predominant omega-3 fatty acid in membranes 85% DHA to 15% EPA in RBC In fish oil, total dose (EPA+DHA) is the important thing A study found the ideal optimum fatty acid levels (EPA+DHA) to be 8~12% index Ratio of omega-6 to omega-3 -Ethyl Ester and Triglyceride forms of Omega-3 fatty acids...33:20 Different ways Omega-3 fatty acids are processed and concentrated Ethyl ester is the first highly concentrated form; first to be concentrated into a capsule Triglycerides form is the more natural form (how it would be present in the fish) Most fish oil supplements in the U.S., if it does not say it is in triglyceride form, is an ethyl ester No standardized way to know if it is triglycerides or ethyl ester Biggest difference as far as bioavailability goes is if supplements are taken with meals Ethyl esters, if taken without a meal might not be absorbed at all; absorbed well if taken with a meal, preferably a meal that contains fats Triglycerides are not affected by that meal component as ethyl esters All pharmaceutical brands of fish oil are ethyl esters More EPA and DHA molecules in a 1 gram capsule if in ethyl ester form Distinction only came up around 15 years ago when ethyl ester form of fatty acids was seen as not well absorbed by the body when taken on an empty stomach Taking ethyl ester form supplements without food might not get the desired omega-3 index result -What genes convert ALA or plant-based oil into EPA/DHA...45:15 Genetic conditions that affect omega-3 fatty acid levels FADS genes produce the enzymes that convert ALA to EPA and DHA Enzymes also convert linoleic acid to arachidonic acid (polyunsaturated omega-6 fatty acid) Natural variations by populations in the kinds of mutations that are present in the FADS genes can affect levels, particularly of arachidonic acid Omega-3 EPA/DHA are not much affected by the FADS genes Major genetic effect driving omega-3 levels in the population is not known Is there a genetic effect on the absorption of omega-3 in the population? No study on why a certain population has a huge absorption response while in another population, there is hardly any response Nomenclature: Omega-3 ­– a fatty acid where the 1ˢᵗ double bond counting from the omega carbon is in the third position Omega-6 – a fatty acid where the 1ˢᵗ double bond counting from the omega carbon is in the sixth position Cannot be inter-converted Plants can convert omega-6’s into omega-3’s, animals cannot -Ratio of omega-6 to omega-3 fatty acids...52:17 “Ratio of omega-6 to omega-3” is imprecise – it’s not clear what type omega-6 or omega-3 is referred to; for example, there are 7 omega-6 fatty acids in the blood It also presumes that ALA and EPA/DHA have the same biologic activity or they have the same value when they do not The same is also true on the omega-6 side To say “total omega-6 to total omega-3 ratio” would also be confusing; it does not say what type fatty acids are there; it does not tell anything about it's effect on health - some fatty acids are beneficial and some are not You can have very high levels of omega-6 and omega-3 in your blood, or you can have very low levels, and yet have the same ratio It also presumes that all omega-6’s are bad and all omega-3’s are good, which is not true Omega-3 fatty acids being good is not questionable What’s questionable is the goodness or badness of omega-6’s; linoleic acid is not made in the body and has to be eaten Studies have shown that high levels of linoleic acid in the blood always predict lower incidence of heart disease and diabetes, and conversely Focus on the omega-3 index is that EPA/DHA are what is missing in our diets; there are plenty of omega-6’s -Link between Omega-6 and inflammation and chronic disease...1:00:18 High consumption of oxidized PUFAs , primarily found in vegetable oils which are high in omega-6 fatty acids Omega-6 fatty acid that gives rise to eicosanoids in the inflammatory pathway is Arachidonic acid, a synthetic product of linoleic acid Eicosanoids is associated with increased incidence of inflammation and chronic diseases like arthritis, cancer, etc. Synthesis of arachidonic acid is very regulated; tissue levels remain the same regardless the amount of linoleic acid consumed, to a point (it eventually runs out if linoleic acid consumption is stopped) Higher levels of linoleic acid in the blood means you are eating more of it, which comes from vegetable oil; the only way to get high levels in your blood is to eat more For heart disease and diabetes, higher levels of linoleic acid is good for the heart and metabolism; less people develop these diseases if they have high levels of linoleic acid The best way to decrease the ratio is to increase your omega-3 side; by increasing EPA/DHA, EPA replaces, to some extent, the arachidonic acid Having more long-chain omega-3 in the membranes lowers omega-6, correcting the proportion -Contaminants in fish oil, cleanliness, sourcing, concerns about packaging, shelf life, heat exposure during the manufacturing process...1:06:13 Article: Adding anti-oxidants makes a lot of sense Nitrogen blanketed environment during encapsulation Fish oil “gone rancid” does not necessarily mean the omega-3 fatty acids are gone, it just smells bad; the bad smell is caused by any of 6 molecules The best way to know the fish oil supplements are working for you is by testing -And much more! Resources from this episode: - - (use code BGF20 to save 20%) -Articles: Episode sponsors: -: If you're ready to upgrade your fish oil, head over to and grab Kion Omega. Use code BGF20 to save 20% off your first order. -: Enjoy all the benefits of the 11 superfoods and their micronutrients that help increase resting metabolism, support cardiovascular health, and remove toxins to turn back the hands of time! Receive a 20% discount on your entire order when you use discount code BENG20. -: I’ve been using Four Sigmatic products for awhile now and I’m impressed by the efficacies of their mushroom products. I use them. I like them. I support the mission! Receive 15% off your Four Sigmatic purchase when you use discount code BENGREENFIELD. -: Organic brands you love, for less. Your favorite organic food and products. Fast and free shipping to your doorstep. Receive a gift card worth up to $20 when you begin a new membership. Do you have questions, thoughts or feedback for Dr. Harris or me? Leave your comments below and one of us will reply!

CEO Bill Connor was brought into SonicWall to turn around the 28-year-old cybersecurity company... The post Bill Conner: The Power of Positioning, a CEO Perspective appeared first on Firebrick Consulting.

  https://youtu.be/fqXXoQrnPtA The Panel: Devin Kelly, All-Star Automotive, Columbia, MODevin Kelley is a passionate entrepreneur with a technician background. As a shop owner, he is responsible for general leadership within his company. This puts him at the front-line of the fight for a more professional auto repair presence in his community and helps maintain his companies positive reputation.  While acquiring another shop and brand in 2018 Devin doubled capacity going from a four bay shop to eight. With the new brand and downtown location his company grew annual sales from $370,000 to $1.8M in 2019. The new brand's prior year losses turned into big profits with new ownership. Devin admits these changes would not have been possible without becoming more mindful and organized when the challenges grew relative to the sales. Having ATI coach Paul Marsh, MWACA mentor Ron Haugen and AutoVitals coach Bill Connor provided invaluable guidance while the shops high performing team set all new company records.  He is excited about how advancing the automotive industry enhances opportunities for his team and improves perceptions of auto repair professionals. When Devin isn’t working, you’ll find him going on adventures with his wife, working out in the gym and riding laps on a motocross track. David Roman began his automotive career in 1999, attending an automotive technical school at a local community college. While attending college, he took a part-time job at a large parts retailer, hoping to gain some experience in the field. This part-time job turned into full-time employment, as he was promoted to management, culminating in placement as a store manager in East Central Illinois. David discovered a passion for helping people and sharing his automotive knowledge. This passion for serving others allowed him the opportunity to successfully manage multi-million dollar operations in Illinois, the St. Louis area, and eventually Kansas City. His approach to customer service garnered him several accolades and awards, something he eventually wanted to bring to automotive repair and service. In 2012, he opened Done With Care Auto Repair with the goal of bringing exceptional customer service, transparency, and honest work to his clients. The business was started with only some savings, no prior clients, and no history. Over the last six years, David has been able to bring a servant’s mentality to helping his clients with their automotive needs resulting in loyal customers, excellent reviews, and a solid reputation. Find other episodes that feature David  (https://remarkableresults.biz/?s=%22David+Roman%22) . David Johnson, DJ Auto, Provo, UT   Key Talking Points:The overall root of this problem is having confidence We are behind the times addressing labor rates because many do not know how businesses work Losing car count is not the goal, however, consider 95% of your profit is being done by about 50% of your customers. Losing a few customers may be OK. It will happen, but it should not hurt your business You need an acceptable labor rate that equates to an acceptable level. Parts margins must be considered in the solution Parts to labor ratios are correct The psychology of the sale at your counter is critical If we are running a good business we are not competing with price. We are competing on value and experience Take pride in what you do. Do you have the self-esteem to make this happen? Your staff needs to know your strategies and the reasons for all that you do You must practice your value proposition; the ‘talk’ you have with your customer. You are willing to pay top dollar at a restaurant because you get so much more. No different than at your shop Find your confidence. You’ll do more to help your business You do not need a Taj Mahal shop. Keep your shop clean, presentable and professional....

Refined Kitten seems to be up to something, perhaps in the control system world. Microsoft debunks claims about Teams, BlueKeep, and Doppelpaymer ransomware. The FBI warns the auto industry that it’s attracting attackers’ attention. A new attack technique, RIPlace, is described. Phineas Fisher’s bouty, considered. The UN, the AG, and the course of the cryptowars. Does America need a 5G czar? And ransomware from Baton Rouge to Rouen. Michael Sechrist from BAH on third party malware risks. Guest is Bill Connor from SonicWall with results from their Q3 Threat Data Report. For links to all of today's stories check our our CyberWire daily news brief: https://thecyberwire.com/issues/issues2019/November/CyberWire_2019_11_21.html  Support our show

In talking to successful shop owners and their staff over the years, one of the most common traits we have discovered among them is the ability to recognize their weaknesses and the passion for getting better at their craft. In this week's episode, we talk to three highly-successful shops which are self-admittedly weak at the pickup touchpoint. We welcome back Matt Fowler, Jamey Whitlock and Doug Brackett on the show while we follow their journey over the course of the next few months to transform their process at pickup and see the results in the KPIs. This week, along with AutoVitals trainer Bill Connor, we will talk about their current process and what goals they hope to reach by using a more improved process. We will check back in on Nov. 20th to see how they are doing and what changes they have implemented.

From time to time, every shop will have hurdles to overcome, but it's up to you to decide how you'll proceed. Will you stop and give up? Or will you overcome those hurdles? 10 weeks ago, Jamey Whitlock (Whitlock Automotive) came on the show to share the hurdles his shop faced implementing the Digital Shop process and received great recommendations on how to overcome those hurdles from Matt Fowler and Bill Connor to reach the goals he had set out to achieve. (Watch the previous episode here) This week on Digital ShopTalk Radio, we're getting an inside look at how Jamey has grown as an owner and the outcomes of their new Digital Shop process implementation.

Charles Morgan is a lot of fun to be around and to learn from. He learned about business first from working with his father, starting when he was a little boy. As IBM’s top systems engineer for the entire state of Arkansas, Charles sold Sam Walton his first IBM System 360 Mainframe, which allowed Walmart to take off. He’s a pioneer of big data, having built one of the first companies in the industry, Acxiom Corp. And now, at a time when most of his contemporaries are retired, he’s having fun being a very hands-on CEO at First Orion, whose Privacy Star app is blocking literally billions of scam calls. But then, he has also driven the 24-hours at Daytona, and at most of the other major tracks around the U.S., too. He has the X-rays to show for it.   Key Takeaways: [:25] Ray Hoffman introduces the guest, Charles Morgan, First Orion CEO. [1:30] What shaped Charles and gave him the confidence to take on the risk that allows the reward in capitalism? Charles credits the DNA he inherited from his father and grandfather. He says a family history of starting businesses helps. He wasn’t afraid of entrepreneurism and worked in the family business. [2:32] Charles doesn’t think it was courage that drove him but just the understanding that entrepreneurism is what he ought to do. [2:39] Charles sees capitalism as the freedom to pursue your own talent and interests in a business sense that allows you to be all you can be for yourself, for your creative side, and for your family. That is also, for Charles, the essence of the joy of life. [3:09] Charles would not do well in a controlled environment with little or no self-direction. [3:30] Why is Charles, at age 76, still heavily involved as a CEO? He says his wife is pleased that she is free to do lunch with whomever she wants, as Charles is at work! [4:18] Charles is a geek at heart and loves problem-solving. His enjoyment in racing comes from the technical problem-solving of getting a car setup right. Charles has designed some race cars. [4:39] Charles likes people problem-solving and business problem-solving; coming up with a really good organizational strategy can be an exciting thing. Innovation, producing results for the customer, and putting the right person in charge of each area, are important for small companies like First Orion or large companies like Acxiom. [5:09] Business is and always has been a ‘people game.’ [5:12] Charles still loves technical problems. He is still programming prototype software for the solutions First Orion offers. Charles wakes up at 5:00 a.m. and goes to his computer to work on the current problem for an uninterrupted couple of hours. Then he goes to work at 9:00 a.m. [5:57] Charles says we all decide what to do with our lives. He believes retirement is the freedom to be able to get up every day and do what you love to do. Everybody’s job ought to be retirement every day, from the age of 21 on. [6:32] In Charles’s first book, Matters of Life and Data, he said his businessman father understood reward but not risk. His father had the vision for opportunities but did not understand how to make them happen —  how to get the right people doing the right things, and where to take the right risks. He didn’t achieve the level of focus he needed. [7:23] In his father’s hardware business, he diverged from hardware to wood doors and frames, aluminum windows, and plywood. He tried to be all things to all people. He didn’t have the discipline to decide how his business would grow and where he would get the resources to grow it. It was helter-skelter. [7:59] His father knew the reward he wanted was a successful business but he couldn’t organize it very well. [8:16] At age 17, at the direction of his father, Charles took a truck and drove his 15-year-old brother from Fort Smith to the Andersen Window factory in Philadelphia for Charles to pick up a load of windows and pitch to the Andersen brothers an improvement on their window design. His father had sent a letter to Andersen about it.[9:44] The Andersen brothers had a conference room prepared for them, with the company engineers ready to hear his presentation. Charles explained it to them and they were very interested to see if they could incorporate the idea into their windows. [10:12] That night, Charles and his brother headed on a train to New York City for two plays their father had bought tickets for them to see. They picked up the tickets at will-call. After two nights in New York, they took the train back to Philadelphia and drove back to Fort Smith with their window order. [10:52] In 1966, Charles started his first career job at IBM. He was made the top systems engineer for IBM for Arkansas. [10:59] In Charles’s book, What Now?, he recalls a lesson he learned early on from a senior IBM executive. He was told never to burn bridges with someone at work, whether it’s a poor employee or a bad boss. Respect them as human beings. Circumstances change and you may work together again. Decades later, that advice still serves. [12:05] Charles made his first investment in First Orion/ PrivacyStar when a representative presented it to him as a concept of putting software into the switching systems of telecoms’ networks to allow individual customers of the telecom to block numbers that they didn’t want to call them. [12:43] The obstacle ahead of them was that the telecoms weren’t interested in granting network access to outside software engineers. So that idea didn’t work. [12:56] The idea came at a time when Charles expected he would be leaving Acxiom and he was looking for something “to dabble with.” Charles moved to Dallas and invested in First Orion with $1 million with Jeff Stalnaker, the COO. At first, Charles was not expecting to become extremely involved with the investment. [13:44] Charles talks about how he left Acxiom, as the face of the company. He had been getting tired of the process of running a company of that size and new regulations, such as the Sarbanes-Oxley Act of 2002, added to the burden. A large investor, Jeff Ubben, brought a proxy battle, then joined the board and started trying to oust Charles. [15:58] Charles was tired of the conflict. He invested in First Orion to get his mind off the struggle on the board at Acxiom. [16:24] Going into First Orion/ PrivacyStar, Charles didn’t keep in his mind how long it took and how difficult it was to build up Acxiom. But he did remember some of the things that didn’t work, so he was able to avoid some of the early mistakes. [17:27] As the most dominant company in the direct marketing industry, Acxiom got a little cocky at the influence they had. As CEO, Charles could call on executives at any level and knew all the senior guys at major corporations. His son tells him, “You were kind of a big deal!” [17:50] Charles wrote in his first book, “A good entrepreneur knows what he doesn’t know.” At the beginning of his involvement with First Orion, Charles didn’t know the telecom industry, nor did he know how little the man dragging him into it knew about the telecom industry; most of his claimed knowledge was actually stuff he’d made up. [18:28] Charles asked his friend, Bill Connor, to meet with the man from First Orion. The meeting didn’t happen until after Charles had put in the $1 million. Bill told him “Well, I hope you’re successful,” but didn’t say what he thought — that the man was a fraud — until Charles cut off the relationship with the man. [19:31] Charles wrote in his book that “We had no idea of the vastness, the complicatedness, the downright convolutedness of the systems that we were stepping into.” Charles says the networks pre-date IT. There is layer upon layer of technology that all has to work together. Somehow, phone calls get through. [20:25] First Orion has had to integrate their technology into those networks, thanks only to a bunch of amazing people. The systems, to this day, are very complicated. First Orion interrogates every single phone call to every user of T-Mobile today, to see all its characteristics, to try to figure out if it’s a scam call. It’s a complicated process. [21:19] Today, PrivacyStar is able to block or identify about 90% of scam calls. If you used to get 30 scam calls a week, that cuts it down to three scam calls. They’re heading to cutting it down to one or fewer a week. They are covering 62 million customers and they see every call that is made to them. [22:08] There is about 2K of data for each incoming call. This includes where it came from, where it’s going, and the routing that gets it there, the equipment that sent it, and other characteristics of the call. [22:28] PrivacyStar does not get involved in the voice call itself, and they are careful not to transmit outside of the network the call is being made to, to protect personal information. The only data they take outside the network is not identifiable to the person receiving the call. [22:53] In ten years, First Orion has come a long way. Eighteen months after Charles’s initial $1 million investment, the company was out of money. Charles had a big decision to make. His gut told him to put more money into it. His worst-case scenario told him he could lose another few million and it would not impact his lifestyle significantly. [23:53] Charles doesn’t make decisions out of fear, or because he has to. He says people make terrible decisions at times of dissolution of marriage or bankruptcy or another financial nightmare. People should not make decisions at the time of trouble. [24:25] Charles made the decision that he believed in First Orion for the long-term. The idea was adapted to mobile technology instead of the originally planned wire-line network software. [24:38] In 2000, Charles started getting excited about mobile technology. In 2009-2010 Charles realized that this little computer you put in your hand was going to change the world. They started with a Blackberry app and realized there would be a lot more mobile devices. [25:19] A successful entrepreneur or executive needs to be inspired by dealing with multiple difficult issues. If problems worry you to death, you probably ought to be doing something else. When Charles sleeps, he does not want to lay awake worrying. [25:53] Don’t sit and mope about something — do something about it! Sometimes it’s better to do something, even if it’s wrong. You can’t be frozen by indecision. Take action to move toward a solution. Hit problems head-on. [26:37] A good entrepreneur has got to move quickly — measuredly but quickly. [26:56] Charles describes how he went from observing to taking over the company. It came down to the decision to either stop putting money into it to lose or to take over with a plan to turn the company around. He planned for First Orion to make a profit by December of 2013, and they did it. [28:19] You can’t direct that kind of change from over the fence. [28:24] It was a problem for Charles to win over the non-believers at the company. Charles came up with a very specific plan with the detailed changes he was going to make in how they organize and approach things. He declared he would take on the task cut their IT cost in half. He delegated other problems at the company to other staff. [29:19] Charles cut the IT cost by more than half, trading pay cuts for stock options. He wants everybody to be a partner and not an employee. Putting stock in their hands with options does that. [29:39] You can’t just have good technology. You can’t just have good people. You need good products, good service, and other things. For a small company, these are even more important. [29:51] Charles is audacious, meeting with senior people like he has a right to have a relationship with them. In the early days at Acxiom, Charles took it on himself as a challenge to meet with senior people at Citi. He kept pushing the relationship higher and higher to the head of the credit card department. The relationship is important. [31:27] Now, First Orion’s service is important to the senior-most people at T-Mobile and the carriers. So they are getting the same kind of relationship with them. John Legere, T-Mobile CEO, knows very well who First Orion is and has some dialog with First Orion President, Jeff Stalnaker. There is regular communication with top executives. [32:00] First Orion first thought they were providing a service. Now they see themselves as a data analytics company, using data analytics to make the phone experience better. Charles compares the services of Acxiom and First Orion. It’s all about the data. [33:26] First Orion uses a massive AWS footprint to do a lot of analytics. They use software in the network that takes the AWS data and builds a knowledge base to compare each phone call against. They do this comparison about 175 million times a day. They send the results of the comparisons back into AWS to update the analytics. [34:24] They update the analytics every six minutes. It is very challenging to stay ahead of the scammers. The carriers themselves built into the system, for their own reasons, the ability to obscure the source of a call. This was before scam calls were common. [35:42] First Orion has 50 people continually iterating the software. It can never stop. [36:02] Scammers today are sending texts and emails with a scam fraud alert phone number for the recipient to call and get scammed. People fall for it in amazing numbers. [36:29] First Orion has blocked or tagged 10 billion calls. The savings to the customers at T-Mobile is now in the billions of dollars. [37:08] Charles talks about how he recruited some of the early employees to Acxiom, telling them they would have fun and he would do everything he could to make sure they became millionaires. [37:24] A lot of the reward Charles got between Acxiom and First Orion is being able to help people out. Acxiom made quite a few millionaires. At First Orion, Charles has given out 25% of the company as stock options to the employees. Stockholders will make a lot of money if First Orion is successful. [38:01] First Orion is looking to monetize. They are generating good cash flow. Charles would like to start buying people’s stock back from them and allow them to monetize significant numbers of dollars and not have to wait until the company is sold. Charles does not really want to run a public company again. [38:38] What is it about Arkansas water or the soil that has nourished a disproportionate number of very successful entrepreneurs, including the Fords, the Waltons, the Stephens, the Tysons, the Dillards, the Murphys, and the Morgans? Charles used the working title “It’s in the Water” for his book, Now What? as he was fascinated by that. [39:12] Charles did research the topic and interviewed some of the big names. There is something about the culture of Arkansas that allows success to happen. Charles doesn’t want to preview his next book, but that will be in it! [39:54] Charles Morgan is capitalism, and This is Capitalism.   Mentioned in This Episode: Stephens.com Charles Morgan IBM Sam Walton Walmart Acxiom First Orion PrivacyStar App for iPhone PrivacyStar App for Android 24 Hours at Daytona Matters of Life and Data: The Remarkable Journey of a Big Data Visionary Whose Work Impacted Millions (Including You), by Charles D. Morgan Andersen Windows Now What? The Biography Of A (Finally) Successful Startup, by Charles D. Morgan Jeff Stalnaker Sarbanes-Oxley Act of 2002 Jeff Ubben Bill Dillard T-Mobile Citi John Legere Amazon AWS Companies based in or started in Arkansas This Is Capitalism

Yes, the Chinese are coming after US small businesses. Listen in as Craig tells you about a local NE Company that got hit with Spear Phishing that contained an unknown never before seen virus. Do you use Facebook? Do you know if your information was stolen during their last hack of 50 million users? Craig talks about how that information is now showing up on the Dark Web. Are you investing in Cryptocurrencies? Today Craig talks about Cryptocurrencies and Blockchain technology. Warnings and Advantages. Would you visit an AI Doctor? Would you know? The Future of Medicine will include AI and Google shows how it happens and how you may not even know. Craig is putting up a new insider site (Yes, it is free, but you have to sign up) On it will have all his special reports that he puts out and you will be the first to get them. These and more tech tips, news, and updates visit -CraigPeterson.com --- Transcript: Below is a rush transcript of this segment, it might contain errors. Airing date: 10/27/2018 Chinese Hackers, Future of Medicine and Google AI Chatbots, Facebook Hack showing up on Dark Web, Fake Videos, NIST Security Standards Craig Peterson: 0:03 Hi, everybody. How's that for a little drum roll introduction. This is Craig Peterson. Glad to be here with you today. We've had a busy week, Back at headquarters. We ran a webinar. Again, another one for the FBI this week. And this one really kind of scared the living daylights out of me. I guess. You know, some people say, hey, Craig, I listen to your show. And I'm always just scared when you're done. Well, listen, I'm scared to. It's crazy what the Chinese are doing when it comes to stealing our technology. Doing it on a government-sponsored basis. You know, I hear from people, that you just can't hide anymore in the world today, unless you've got a government helping you. Well, when it comes to hacking. Think about that just for a minute. Can you protect yourself against the government that's coming for you? And, this week, we had a client, who we got just a few months ago. They were under severe attack, like 5000 an hour, that were directed specifically at them. We are talking about spear phishing emails aimed at them. And they provide, again, some equipment, this is another customer, I haven't talked about these guys before, I don't think on the air, but they provide equipment that is used, ultimately by the government. And it, obviously, it's the Chinese and they're going after this. So, all of our alarms started going off. We were capturing them. The other thing that's really kind of unique, you know, when you think about having your antivirus software and stuff on your computers, and how ineffective it is, frankly. In this case. Obviously, there's anti-virus type software in place. But, we have something that allows a what's called a retrospective pull back. So, we were seeing in the course of an hour, as I said, 5000 attacks coming in, most of those were via email. And, what was really interesting is most of those attacks were with virus type software that had not been seen before. Now, we're not talking about, if you were on my webinar on Thursday, my free webinar, you learned a little bit about what a polymorphic attack is. Where the software is constantly changing itself. And, I found a lot of people didn't even know that was possible. But that's not what was going on with this client. The software wasn't just changing itself, so that it had a different checksum. Because that's how a lot of this anti-malware type software works. It's taking a checksum. It's kind of like your own immune system saying, oh, I've seen this before I know how to deal with this virus. No, it was actually, different ways of trying to get around the protection software. Now, what's really kind of fascinating about this, at least from my standpoint is. this company had approached us a couple of months ago, we actually talked to them about a year ago. And they said, Oh, no, no, we're, we're all set. I think we're okay. We just, we can't afford to kind of try and do this, right. And then they reached out to us two or three months ago, saying, Oh, my gosh, I think we lost all of our intellectual property. We might have lost all the client records, everything. All their stuff was stolen from them. And this is what I warn small businesses about all the time. This is why I'm doing the hundred free cyber health assessments this year. I'm not, you know, I normally charge for these things, anywhere from one to $5,000. But I'm doing just kind of a micro-version for 100 businesses, because I really, really, really want to help businesses. Help them understand what their footing is. Understand what would happen if they got hacked. Well, anyways, these guys came back to us and said, Whoa, is it too late? Is there anything we can do right now. So, we tightened everything up substantially. We put in the proper types of firewalls, not the things you buy at Staples, or that your local break-fix shop that sells your computers to you. Not those types of firewalls, but real ones, professional ones. And professional switches as well, that are all managed, but not just managed. But this all operates as one big network monitor. Everything going on inside of the network is monitored. Everything going on is examined for known problems. And, then it's behavior is analyzed as it's trying to run on a machine or go through network, and further data is gathered. And, it goes so far as we will literally shut down the port that that machine is on if something malicious is happening. So, in this case, what happened is the software came in, it wasn't something that any anti-virus software has seen anywhere in the world. Now, we are tying this in with a billion endpoints around the world. That's a lot of data. And, all of this data is analyzed. And, there's an AI type machine, this looking at it all, plus there's people that look at it. And, in fact, in this case, they looked at it and said, Whoa, wait a minute, because it looked like it might be something going on here. So, we automatically send a copy of that software up for further analysis. And, so the analysis happened and our guys looked at it and said, Whoa, wait a minute. Now, this, this could be a real problem. And so that's where the retrospective analysis comes in. We initially looked at it and said, I'm not so sure about this, we're going to kind of quarantine it, keep an eye on it, make sure it's not going to do anything evil. And if it starts to, we will back it out. And that's what we had to do multiple times this week. Most of that was automated. But just, you know, wait a minute. Now, retrospective is showing that this could be really malicious stuff. And, so we ended up this week, with dozens of different samples of malware that we ended up working with Cisco TALOS on, that they had never seen before. No one has ever seen before. We were debating if we should bring that up with the FBI or not. But you know, that we will let TALOS worry about it this time. But that's what's happening, right now, right here, right here in New England. And, it's happening all around the world, as well. But, this is somebody I know, this is a client, they're coming after us. And I can't emphasize this enough. If you're a small business owner, you can not afford to use that hundred dollar a year anti-virus software and think that you're safe. Because, you're not. So, that's what these webinars for, I'm going to be doing more or less one a week. And we're talking about different aspect of security and, and some of the technology you can use as a business person. I'm not selling anything, okay, people I've been doing this radio show for more than 20 years. And it's all about keeping people up to date. And as a small business person, you've got to stay on top of this. I know you're already losing sleep over it. I know you're fighting with your wife, kids and employees about it. Yeah, you know, who wouldn't be you've got all of your employees online, doing who knows what, all day long. And if you have multiple shifts all night long. And a lot of the times they are causing you nothing but headaches. Because when we talk about the attack this week, we're talking about the thousands of attack attempts against this one company, all it would have taken is that, for instance, just a simple one, one of those emails getting through and one of those employees clicking on that email. Now, in the case of our client, they still would have been okay, because we were stopped it. It could have been backed out retrospectively, if something happened. And clicking on that link and trying to go to another website, we are blocking that proactively, as well, when it becomes a bit of a negative site. So, there's just all kinds of gyrations going on behind the scenes. But it's huge. And then to have an expert that I interviewed on the FBI InfraGard webinar on Chinese stuff. Oh, my gosh, that was just incredible to hear what's going on. And by the way, again, if you're a small business guy or gal, a big business guy or gal, you're involved in any part of the critical infrastructure to this country. This means you're in finance, maybe you're part of a power company, maybe your maybe your law firm that has information or healthcare organization, make sure you join InfraGard. There are chapters all over the country. I think there's like 80 local chapters. Last I checked, you'll find them online at InfraGard or I N F R A G A R D dot org or you can always just send me an email just me, M E at Craig Peterson dot com. That's how you send me an email because I'm Craig Peterson. And I'll point you in the right direction. It's a volunteer organization. We're all volunteers, but to hear what he had to say. And I've got the video done and it's going to be posted up on the Infragard website as well, about the Chinese and the Chinese hackers. But they really are at it out there. It's, it's just going crazy. Let's see, I just had a text come in, and my 855-385-5553 number 855-385-5533 asking who it was. If you want to find out more, you can find them online. The guy's name was Joshua Phillip. He's a senior investigative reporter over the Epoch Times and he's been following China for a long time. And you can find them online at theepochtimes.com that the E P O C H  T i m e s dot com there are some just amazing things that he's uncovered and he was sharing Craig Peterson 10:14 you know. Unfortunately, the FBI InfraGard webinars that I run are closed, only for InfraGard members. The other ones that I'm running are wide open for anybody, and you're welcome to attend. And we got some pretty cool stuff coming up we're going to be talking next week a little bit more detail about backups and how can you make sure your backup is working. What are some of the backup software packages you might want to look at if you're going to try and do it yourself and all of that? So, it's going to be an interesting time. I'm not sure what day we're going to do it I think we're aiming for Thursday or Friday next week. But I'm traveling next week and the week after so it's gonna make a little difficult but if you sign up on my website Craig Peterson dot com, you will see right there sign up form, and you can get on my waiting list. And I'll let you know when the next webinar comes up. But absolutely free. Just trying to get the information out there and, and help people out. Cause it's a scary world, frankly. Can't imagine some of these people waking up in the morning and having everything stolen. But anyways, mumble mumble right. Craig Peterson 11:25 Well, we talked how a couple of weeks ago about this Facebook hack. You know about the hack. I'm sure it's been on the news. A lot of media outlets have been talking about it. 50 million users got hacked. And, and Facebook's been kind of slow in saying, Who was hacked? What was taken? Informing people that the hack had happened, right. Well, now we're starting to find out what really happened because the independent which isn't you'll find them online. They're actually based in the UK, Independent co dot uk The Independent newspaper has now found people's Facebook accounts hacked and selling for between three and $12 on some underground black markets. Basically, on the dark web. Now they're being found on dream market, which is probably right now, they are the leading online marketplace for illegal information, stolen information, online. They've got a similar rating system to Amazon. Do you like that? Where they say yeah, these guys are legitimately bad guys. But, you know what, there is honor amongst thieves, so trust us. They are selling the Facebook credentials, and the people that are selling these appear to be pretty well trusted on the dream market. So, the data is probably authentic. You know, we'll have to see. But you've got to use of course these semi-anonymous digital currencies like Bitcoin or Bitcoin cash in order to buy them. So, if they were able to sell them, what would that 50 million Google or excuse me, Facebook accounts be worth bottom line? Well, probably somewhere between 150 and $600 million dollars. Isn't that just amazing when you think about it, personal information is just incredibly valuable out there on the dark web so here's Craig Peterson 13:31 Bill Connor, he is a security guy out there, and he does a lot of work with the US/UK governments as well. Quote, personal data and personal information is simply too valuable on the dark web as long as stolen data continues to fetch high prices and equip perpetrators with the means necessary to carry out attacks hold victims ransom, extort information, or destroy property, organizations must exhaust all measures to diligently detect and protect their networks, devices, and users. End quote. And then we have what we just talked about, right with China, where we've got nation states also going after all of that data. We got to take this very seriously, I don't, I don't know that we're taking it seriously enough, individually. The federal government has some new rules that went into place in October 2018 this month. And what the feds are saying there is all government agencies have to meet these minimal standards that they have established. And these are basically the NIST standards, but only about half of the federal government agencies meet these standards. And just because they meet the standards does not mean that they're safe. That was another thing we covered on Thursday's webinar. When it comes to you and your business and trying to keep all of your data safe. There are rules, there are regulations, there are standard. So it's also very confusing. Which ones do you follow, and we'll be talking more about that in the open webinars here in the near future. Of course, your listening to Craig Peterson. I'm on these radio stations every Saturday morning at 1130. So, make sure you tune in. And if you want to get a little reminder so that you remember to tune in. Just text me at 855-385-5553, you can ask to be on my weekly email list. You can also ask to get these notifications, and we'll put you on them. I also send out text messages when there is a big countrywide hack or something else going on to make sure people are aware of it. Make sure you know what's happening out there. So we have all of that sort of thing, available and all you have to do is either email or text me 855-385-5553. So, now on to another cryptocurrency problem. Craig Peterson 15:58 You know, I love the fact that called cryptocurrencies, because a lot of people think, oh, cryptocurrency it's cryptographically secure, right? That's not what it's about. Well, in fact, did a test isn't and if you've been studying cryptocurrencies for a while, you know that. You've got to be very careful. And, there are there's a story that was out this is the Reuters feed this week talking about a couple of Peggy and Marco Lockman. And they learned that some hackers had cracked their 40 character password that was used for their cryptocurrency wallet. And the bad guys took about $14,000 right out of the cryptocurrency wallet. Now these two, Peggy and Marco, just they rolled with the punches. They didn't even bother reporting it to the police and the quote from them, is Craig Peterson 16:56 there a quote there was nothing we could do. And they also said, we've studied cryptocurrencies for about a year before investing. So, we are aware of the risk. So, could you lose all of your money in your account? This problem that Marco and Peggy had really, it's emblematic for this whole cryptocurrency market. There are some rules, but there aren't a lot. There are some rules about initial coin offerings that the securities exchange commission is trying to enforce. But really, it's it's, it's a scam, right? Okay. I said it, and I know there's people that hate me for saying that. I was at a conference a little earlier this year. And there was someone there who was just totally peddling cryptocurrencies. Now, I love the idea of having a currency that is me spending my money, right? You pay cash, just somebody and hopefully, you can't be you can't be robbed of your cash. And that's the idea behind this, isn't it? And there isn't someone in the middle like a credit card company charging the vendor two or 3% plus a per transaction, charge and everything else. Should we be able to just exchange goods for labor, you know, fair, open exchanges, you know, you know, I'm pretty libertarian about all that stuff. But in this case, we're talking about a fool's errand because the police are never going to be able to catch these people. Look at some of the major thefts, millions of dollars worth of these crypto coins that just have not being caught. These people haven't been caught. And then the 50% problem that we've talked about on the show before where if you are a nation state, or if you're big enough bad actor, you can own. Craig Peterson 18:51 the cryptocurrency. And we're not getting into all of the technical details of how all that works, but it's decentralized. Everybody basically votes on whether or not a transaction occurred. And if you control 50% of the votes, guess what you control the currency. So, there are some estimates showing cryptocurrency crime is on the rise. I know part of the reason for the value of cryptocurrency is crime. It has been ransomware, which we talked about on our webinar this week as well. Our open webinar. So, you know, law enforcement agencies there's not equipped to be able to handle this very often. It looks like are, you know this is a guess, but that most of these crimes are just not in, you know, investigated. The thieves can be anywhere. They can use your money anywhere. It's not like a credit card that can be shut down. So, be very, very careful if you're looking at cryptocurrencies. It is probably the most speculative market that there is out there. And I know there's people that completely disagree with me. That think it's a great investment. That cryptocurrencies are the future. That the whole blockchain technology is what's going to keep our privacy. In fact, and there are people who are saying we should be using blockchain to identify ourselves as being who we say we are in this day and age of stolen identities. I don't hundred percent disagree with them. I think there's some good opportunity there. But, if you're a little older, and you're concerned about losing everything you have. You just might want to think twice about it. Now this article by the way from Reuters. I put up on my website Craig Peterson dot com so you can read it right there. Craig Peterson 20:44 Well, next up here, your doctor appointment. Have you seen the ads or heard the ads, I know, I've heard them on some of these stations before. But the ads where there is now an app that you can get for a psychiatrist. So, you're having issues need to talk to someone about it? Well, there's an app for that. And as we go forward, there's going to be more and more of those. We've already seen people going to Dr. Google, in order to figure out what might be the problem. And of course, Google is not a great place for that. It can't ask you questions, It can't drill down. It's not really designed to do that. But there are some apps that are. You've got Babylon, Adda, ADA, your MD, doctor dot AI. But right now Babylon is a front-runner because it's been integrated with the UK is National Health Services. So, it's showing how this type of tech can change the way health services are run, and also how they're paid for. And you've seen the new Apple Watch four which has the ability to monitor your cardiac rhythm to a degree. There are more and more medical devices that are being tied in. On the part of this whole IoT, the Internet of Things. And your next appointment with your doctor may well be, just AI based. I have a medical program that I'm a part of where we get as; basically, you get on Skype, and you can talk to a doctor and get a diagnosis, and they can prescribe basically antibiotics, not much more. I was very disappointed by that. But anyway, but you can find out if maybe I need to go to the local clinic or to the hospital just by hopping on to a website. So, this is the future. And you're going to be able to have a chat back and forth, already chatbots that are running on Facebook, you might even have spoken with one before, and a Customer Support Center and not even realize that you were talking to an artificial machine. Earlier this year we had Google demonstrating, its ability to make a hair appointment for someone. It sounded like a real person. But in fact, the phone call was made by a computer robotic voice got on and made that phone call. Google AI ChatBot 23:20 Hi. I'm calling to book a woman's haircut for our clients. I'm looking for something on May third. Sure. I give me one Google AI ChatBot 23:29 Mm-hmm. Hair Salon 23:32 What time are you looking for around? At 12 pm. We do not have a 12 pm available. The closest we have to that is a 1:15. Do you have anything between 10 am and 12 pm? Depending on what service she would like? What services is she looking for? Google AI ChatBot 23:53 Just a woman's haircut, for now. Okay, we have a 10 o'clock. 10 am is fine. Okay. What's their first name? The first name is Lisa. Okay, perfect. So, I will see Lisa at 10 o'clock on May 3. Okay, great. Thanks. Great. Have a great day. Bye. Craig Peterson 24:12 Now. If that doesn't freak you out? I don't know what would. That was the Google artificial intelligence calling the hair salon. This is the future and not the distant future. That was real. Now they did another demo of a restaurant with some really weird questions and things that was kind of interesting. But when you're dealing with a human, you never know what you're going to get, right, when it comes to questions and stuff. So, keep an eye out for this. I think AI doctors are right around the corner. Craig Peterson 24:51 Now we talked a couple weeks ago about some of the Craig Peterson 24:57 the fake video that's out there, right and how it's so easy to create a fake video. And paste somebody's face on to it that wasn't there. You know, this has huge implications for the future. And I spoke to Jim Polito about it as well, on his radio shows. It's very concerning, and it's very difficult to stop, and I've got an article up from the Washington post on my website at Craig Peterson dot com, talking about this. And it shows a video that was shared in early September on Facebook. And you might have seen this that the caption said a Capital airlines Beijing to Macau for the flight carrying 166 people's made an emergency landing and Shenzhen on 28th August after boarding the landing attempt in Macau due to mechanical failure, the airline said. So, that's what it said. If you watch the video, you saw this plane, big commercial plane doing a full roll maybe a few hundred feet off the ground. Then it looked legit, but it was not. And Geoffrey Fowler, who's the guy that wrote this article did a whole bunch of research into it, contacted Facebook. And Facebook is saying, by the way, they're going to be adding 20,000 people to their investigative team to help detect this type of fake video, in the future. But millions of people were fooled by it. Hey, that's it for today. Make sure you sign up for my webinars. Okay, these things are free. I'm doing 100 free cyber health assessments for small businesses by the end of the year, this year. So you can find out more just go to Craig Peterson dot com. You can sign up. You'll learn a lot about what's happening out there. I go through in some detail, help you understand it, gave you some tools, some how to's. And above all, a good success path to make it through all of these can be confusing things. So, have a great week. Any questions just text me 855-385-5553 or email me at Craig Peterson dot com. Take care. Bye-bye. --- Related articles: Your Next Appointment May Begin By Talking With An Artificial Intelligence After The Hack: People's Facebook Accounts Now For Sale On Dark Web Hacked, Scammed And On Your Own: Navigating The Cryptocurrency 'Wild West' You Might Find Your Next Home on Amazon I Fell For Fake News. Here’s Why Millions Of You Did, Too 'PAY THE RANSOM - OR WATCH ME WRECK YOUR LIFE': Chilling New Fraud Email That Says You've Been Filmed on An Adult Website Hackers Breach Healthcare.Gov System, Taking Files On 75,000 People You Want 20% For Handing Me A Muffin? The Awkward Etiquette Of iPad Tipping --- More stories and tech updates at: www.craigpeterson.com Don't miss an episode from Craig. 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Panelists: Joe Sevart from I70 Auto Service, Kansas City, MO. Previous Episodes (https://remarkableresults.biz/?s=sevart) . Bill Connor, GM at Craig’s Car Care, Allen, TX Uwe Kleinschmidt, CEO/Founder from AutoVitals. Previous Episodes (https://remarkableresults.biz/?s=kleinschmidt) . Roundtable Talking Points: Bill Connor got into digital inspections because he wanted to shrink the number of steps his people needed to travel in order to communicate with each other. This challenges made him work very hard to implement the paperless digital shop. Voice to text was a big help. Joe Sevart. Digital inspections benefit the customer. So many reviews have commented positively on the inspection process. Working with a smartphone and buying on Amazon is a way of life. We are digital. Why not bring this technology and speed of access of information into the service bays? Comments from industry. Fifty-fifty down the middle: Best thing since sliced bread. I already sold a $3,000 job using digital inspections. I do not know how to hold the tablet. It is so different than paper. Bill Connor, did not see much pushback from his technicians. He involved them in the process and encouraged their input to keep developing the process. Inspection with pictures and technician’s notes becomes a baseline for failure rate. It is like X-Rays from your dentist. Bill Connor created a video and process to show any new tech how to use the digital inspection tool. Transition phase from the attitude; ‘they are watching me’ to one of ‘thank you for building consistency and increasing morale.’ Accountability and measurement is a strong byproduct. Sixty-six percent of technicians finding are not sold. This is an opportunity. A strategy is to give have the service advisor do more advising and less busy work. A great service advisor takes the customer to their car and shows them the problems discovered. Digital now allows the customer to be anywhere and still see the problems via still pictures and videos. There is a positive word of mouth from customers who share their digital inspection report with friends. Their friends want one of those reports on their car. Google shared information a few years back: Paraphrase: 30 times more searches happen for parts and educational content than for shops. Motorists getting a second opinion and using their smartphone for searches and knowledge. Managing SEO Strategy is so important today and knowing what people are searching so. Digital inspection is a great foundation for managing your fleet customers. Bill Connor sets an exit schedule on his calendar to get in touch with the customer to follow up in a few days. His team checks with the customer to see that everything was done right and to their satisfaction. Customers are concerned about the health of their vehicles. They are not neglecting their car on purpose. So why is there an open rate on 20% on email Once you have shown the customer the transparency in the transaction you can send the same richness in an email from declined work and keep engagement high. (http://http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmgaragegurus.com (http://fmgaragegurus.com/) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)      

Tara asks SC Senate candidate Bill Connor a tough question, hear how he reacts. Plus, are Dorchester District 2 schools teaching environmentalism as religion? Do cats have souls? Only old people are watching Idol? Where is Casey Kasem? Alec Baldwin flips out on a cop. The country is definitely going into a recession. Brace yourself. Ear wax eating ... on national TV? Scarlett letter teacher benned from the high school where she taught in Berkeley County - and the town it is located in. Corporations are spying on you, too. Who is watching them? (73:10)

Tara asks SC Senate candidate Bill Connor a tough question, hear how he reacts. Plus, are Dorchester District 2 schools teaching environmentalism as religion? Do cats have souls? Only old people are watching Idol? Where is Casey Kasem? Alec Baldwin flips out on a cop. The country is definitely going into a recession. Brace yourself. Ear wax eating ... on national TV? Scarlett letter teacher benned from the high school where she taught in Berkeley County - and the town it is located in. Corporations are spying on you, too. Who is watching them? (73:10)

You, too, can live on pizza alone for the next 23 years, vitamins you really still need, would you let the federal government finger print you, and pay them to do it? Sen. Harry Reid assures me that my sister really didn't just lose her health insurance because of Obamacare, the real reason the NFL wants to ban the N word, plus, Common Core is here to stay, Senate candidate Bill Connor joins us, Charleston City Council member Kathleen Wilson joins us to explain why your commute over the Ashley River Bridge will now be longer, and Tara Servatius, reality television show star? (65:45)

You, too, can live on pizza alone for the next 23 years, vitamins you really still need, would you let the federal government finger print you, and pay them to do it? Sen. Harry Reid assures me that my sister really didn't just lose her health insurance because of Obamacare, the real reason the NFL wants to ban the N word, plus, Common Core is here to stay, Senate candidate Bill Connor joins us, Charleston City Council member Kathleen Wilson joins us to explain why your commute over the Ashley River Bridge will now be longer, and Tara Servatius, reality television show star? (65:45)

This show is dedicationed to: Marine Sgt. Daniel M. Vasselian, died December 23, 2013 Serving During Operation Enduring Freedom Defending the Republic with Annie "The Radio Chick" and "Cool" Mike is an ongoing discussion of recent events, issues and the upcoming elections. Special Guest: Bill Connor, A graduate of The Citadel, he served as a Regular Army Infantry Officer in the U.S. Army. After leaving active duty to become a reservist, Bill earned his Juris Doctorate from the University of South Carolina. As an attorney, Bill has earned an “AV Preeminent” rating, the highest peer evaluation rating of ethics and ability for an attorney practicing law in the United States. In 2007, Bill volunteered for a year long combat deployment in Afghanistan, serving as a Joint Operations Officer, developing and implementing the U.S. advisory effort for Afghan National Security Forces. Bill later commanded the U.S. Advisory effort in the volatile Helmand Province, and subsequently earned a promotion to Lt. Colonel. Bill also served as the senior American military liaison to British forces in Afghanistan. Bill was awarded the Bronze Star. He is now in charge of Command and General Staff Officer instruction (ILE) in South Carolina for the Reserves. Bill then ran for Lt. Governor of South Carolina. He is also the former 6th District Chairman of the SCGOP. http://billconnorsc.com/ It's a battle of Conservative values and principles in defense of our Republic! conservative, constitution, freedom, liberty, obama, tea party, gun control, republican, libertarian, stop white guilt, word

This show is dedicationed to: Marine Sgt. Daniel M. Vasselian, died December 23, 2013 Serving During Operation Enduring FreedomDefending the Republic with Annie "The Radio Chick" and "Cool" Mike is an ongoing discussion of recent events, issues and the upcoming elections.Special Guest: Bill Connor, A graduate of The Citadel, he served as a Regular Army Infantry Officer in the U.S. Army. After leaving active duty to become a reservist, Bill earned his Juris Doctorate from the University of South Carolina. As an attorney, Bill has earned an “AV Preeminent” rating, the highest peer evaluation rating of ethics and ability for an attorney practicing law in the United States.In 2007, Bill volunteered for a year long combat deployment in Afghanistan, serving as a Joint Operations Officer, developing and implementing the U.S. advisory effort for Afghan National Security Forces. Bill later commanded the U.S. Advisory effort in the volatile Helmand Province, and subsequently earned a promotion to Lt. Colonel. Bill also served as the senior American military liaison to British forces in Afghanistan.Bill was awarded the Bronze Star. He is now in charge of Command and General Staff Officer instruction (ILE) in South Carolina for the Reserves.Bill then ran for Lt. Governor of South Carolina. He is also the former 6th District Chairman of the SCGOP.http://billconnorsc.com/It's a battle of Conservative values and principles in defense of our Republic!conservative, constitution, freedom, liberty, obama, tea party, gun control, republican, libertarian, stop white guilt, word

This show is dedicated to: Two U.S. Army Rangers and a Cultural Support Team member were killed in action Oct. 22, 2011 during combat operations in Operation Enduring Freedom. Their assault force triggered an improvised explosive device near Kandahar Province, Afghanistan. 1st Lt. Ashley White, 24, was assigned to the 230th Brigade Support Battalion, 30th Heavy Brigade Combat Team, National Guard, Goldsboro, N.C.  Sgt. 1st Class Kristoffer B. Domeij, 29, was assigned to Headquarters and Headquarters Co., 2nd Bn., 75th Ranger Regiment, at Joint Base Lewis-McChord, Wash.  Pvt. 1st Class Christopher A. Horns, 20, was assigned to Co. C, 2nd Bn., 75th Ranger Regiment, at Joint Base Lewis-McChord, Wash. All three were killed during combat operations when their assault force triggered an improvised explosive device near Kandahar Province, Afghanistan. Special Guest: Lt. Col. Bill Connor, Candidate for US Senate from South Carolina http://billconnorsc.com/ A graduate of The Citadel, Bill Connor served over a decade as a Regular Army Infantry Officer. After leaving active duty to become a reservist, Bill earned his Juris Doctorate.  Bill volunteered for a year long combat deployment in Afghanistan, serving as a Joint Operations Officer, developing and implementing the U.S. advisory effort for Afghan National Security Forces.  He later commanded the U.S. Advisory effort in the volatile Helmand Province, and subsequently earned a promotion to Lt. Colonel. Bill also served as the senior American military liaison to British forces in Afghanistan.

This show is dedicated to: Two U.S. Army Rangers and a Cultural Support Team member were killed in action Oct. 22, 2011 during combat operations in Operation Enduring Freedom.Their assault force triggered an improvised explosive device near Kandahar Province, Afghanistan.1st Lt. Ashley White, 24, was assigned to the 230th Brigade Support Battalion, 30th Heavy Brigade Combat Team, National Guard, Goldsboro, N.C.  Sgt. 1st Class Kristoffer B. Domeij, 29, was assigned to Headquarters and Headquarters Co., 2nd Bn., 75th Ranger Regiment, at Joint Base Lewis-McChord, Wash.  Pvt. 1st Class Christopher A. Horns, 20, was assigned to Co. C, 2nd Bn., 75th Ranger Regiment, at Joint Base Lewis-McChord, Wash.All three were killed during combat operations when their assault force triggered an improvised explosive device near Kandahar Province, Afghanistan.Special Guest: Lt. Col. Bill Connor, Candidate for US Senate from South Carolinahttp://billconnorsc.com/A graduate of The Citadel, Bill Connor served over a decade as a Regular Army Infantry Officer. After leaving active duty to become a reservist, Bill earned his Juris Doctorate.  Bill volunteered for a year long combat deployment in Afghanistan, serving as a Joint Operations Officer, developing and implementing the U.S. advisory effort for Afghan National Security Forces.  He later commanded the U.S. Advisory effort in the volatile Helmand Province, and subsequently earned a promotion to Lt. Colonel. Bill also served as the senior American military liaison to British forces in Afghanistan.

This show is dedicated to:Army 1st Lt. Dustin D. Vincent, Died November 3, 2011 Serving During Operation New Dawn Special Guest: Lt Col. Bill Connor, former candidate for SC Lt. Governor served as Senior US Advisor to Afghan Forces in Helmund Province, Afghanistan.  He is a graduate of the Citidal, and is an author and attorney.  Bill is a founding partner of NATIONAL DEFENSE CONSULTANTS RESCHEDULED - Special Guest: Dr. Walid Phares * He is Forgiegn Advisor to Presidential Candidate Mitt Romney & will appear at a later date. He is an American scholar of Lebanese origins. He is a professor and commentator on global terrorism and Middle Eastern affairs. Phares has testified before committees of the U.S. State, Justice, Defense and Homeland Security Departments, the United States Congress, the European Parliament, the United Nations Security Council. He has been a Terrorism expert at NBC from 2003 to 2006 and is a contributor at Fox News since 2007.

Spring Finale.  The Diamond Dogs look to capture the SoCon regular season title this weekend in Statesboro as they play at Georgia Southern.   We get Jeff Hartsell's take on the 2010 football schedule, and South Carolina lieutenant governor hopeful Bill Connor ('90) drops by to share the latest with his campaign.

Spring football practice continues for the Dogs. Also, South Carolina lieutenant governor hopeful Lt. Col. Bill Connor ('90) is the Band of Gold Spotlight. Hear how this Cid grad intends to shake things up in Columbia.